Characteristics of a purpose-built next-generation Hong Kong taxi Online publication date: Thu, 24-Dec-2015
by Fred Han
International Journal of Design Engineering (IJDE), Vol. 6, No. 1, 2015
Abstract: This study examined characteristics of purpose-built taxis exclusive to Hong Kong (HK), and elicited design opportunities to facilitate superior passenger experience, driver comfort, and amenities. First, HK taxi operation as part of the public transportation system was reviewed, explicating the uniqueness of the business operation, and suggesting a design direction for the next generation of HK taxis. Second, two current HK taxicab models, the Toyota Crown Comfort and the BYD e6, were assessed through in-depth interviews with passengers and drivers. The assessment identified the needs of the two stakeholders (i.e., drivers and passengers) and their desired characteristics for future HK taxis. Finally, the results were analysed and aggregated into design criteria that should be considered by vehicle manufacturers seeking market opportunities in HK. Not only environmentally-friendly but also user-friendly features should be considered in future HK taxi designs to meet the needs of passengers, drivers, owners, and HK as a whole.
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