Environmental governance, service quality and drinking water: a participatory diagnosis conducted through a water ombudsman
by José Gutiérrez-Pérez; José R. Reta
International Journal of Water (IJW), Vol. 8, No. 1, 2014

Abstract: This study focuses mainly on the search for new-generation models of democracy based on the principles of governance and the quality of public drinking water services. We analyse the participatory initiatives implemented by the Argentinian government over the past twenty years and look at how these have led to alternative models for utility operators. The study describes users' perceptions of their drinking water service, the way in which the service is regulated, the most frequent causes for complaint and the awareness-raising initiatives implemented by OIKOS, an environmental organisation that acts as 'water ombudsman' in the Mendoza province.

Online publication date: Thu, 16-Oct-2014

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