Positioning the performance of public service. When management tools are in conflict: the case of urban water management
by Marie Tsanga Tabi
International Journal of Public Sector Performance Management (IJPSPM), Vol. 2, No. 2, 2013

Abstract: On the basis of action research performed in the field of urban water management, we report the conflict occurring between a new management tool introduced in a public service and the pre-existing tool, in order to examine how the actors involved question the content and pertinence of the performance of their organisation.

Online publication date: Sat, 19-Jul-2014

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