The role of an intermediator organisation in collaboration: how can an intermediator enhance value co-creation? Online publication date: Wed, 02-Jul-2014
by Jussi Myllärniemi; Vilma Vuori; Nina Helander; Ilona Ilvonen; Jussi Okkonen; Pasi Virtanen
International Journal of Applied Systemic Studies (IJASS), Vol. 5, No. 1/2, 2013
Abstract: Collaboration brings synergy to organisations and leads towards superior value co-creation. However, successful collaboration and value co-creation face several challenges. We state that these challenges can be addressed with the help of an intermediator organisation (IO), and that it subsequently has a positive effect on value co-creation. This paper analyses the IO's part in value co-creation in a collaboration network. Based on theoretical and empirical research the activities and consequent value creating benefits an IO brings to collaboration depend on the role or roles it plays in the network. According to our findings an IO can act as a creator, coordinator, facilitator, node and a resource. An IO facilitates the creation, development and maintaining of network relationships during collaboration. The value an IO creates is mainly indirect and intangible by nature and thus difficult to measure.
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