Total Company-Wide Management System (TCWMS): culture change management considerations
by Souraj Salah; Abdur Rahim; Juan A. Carretero
International Journal of Strategic Change Management (IJSCM), Vol. 3, No. 4, 2011

Abstract: Industries are continuously striving to achieve performance and quality improvements. With improvements comes change, and thus for any organisation, culture change management and management systems (MSs) are important factors. The establishment of the proper total company-wide quality culture, based on a comprehensive Total Company-Wide Management System (TCWMS), is one of the key drivers to success. Recently, different MSs have gained more attention as they form a critical infrastructure for improving the different operation systems of any organisation. TCWMS mainly draws on five MSs, strategic management, initiative management, daily management, process management and performance management. Culture change management is a key component of initiative management. For any organisation to succeed in meeting high-quality standards the existence of proper culture is essential and it requires time and commitment. Proper MSs are essential for enabling cultural change to happen in the desired direction. Typically, continuous improvement (CI) initiatives are implemented without paying proper attention to culture change management. As a result, numerous implementation efforts of CI methodologies have failed. This paper discusses TCWMS, culture change management considerations and the TCWMS culture related aspects.

Online publication date: Sat, 07-Mar-2015

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