An exploratory study to examine the success of electronic banking systems implementation in a developing nation
by Francis Kofi Andoh-Baidoo, Marco A. Villarreal, Lai C. Liu, Perpetual Wuddah-Martey
International Journal of Electronic Finance (IJEF), Vol. 4, No. 3, 2010

Abstract: This exploratory study examines the success of electronic banking systems implementation in a developing nation environment. We use the DeLone and McLean (D&M) Information System (IS) success model as a theoretical framework to examine the success of IS implementations in one national bank and one international bank in Ghana. Results indicate that the D&M model is only partially applicable in a developing economy environment. Specifically, only 6 of the 12 paths were found to be significant. System quality, service quality and intent to use/use influence user satisfaction.

Online publication date: Tue, 06-Jul-2010

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