Effectiveness of sales promotion effort in emerging markets: a brand level analysis
by Mehir Kumar Baidya, Kamal Ghose
International Journal of Business and Emerging Markets (IJBEM), Vol. 2, No. 1, 2010

Abstract: This research analyses the impact of promotion on sales and overall customer satisfaction for Keo-Karpin and Navratna brands of hair care products in the state of West Bengal, India. The Return-On-Investment (ROI) has been calculated on the basis of sales, adjusted for respective Customer Satisfaction Indices (CSI). Results obtained are compared between the brands to observe effectiveness of promotion on Sales, CSI and ROI. The promotional effort has a significant positive impact on sales and overall customer satisfaction for both the cases with ROI being higher for Navratna than Keo-Karpin. These findings could help improve allocation of the marketing budget.

Online publication date: Tue, 01-Dec-2009

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