Growth among technology service firms: insights from the balanced scorecard Online publication date: Mon, 30-Nov-2009
by W. Austin Spivey, J. Michael Munson, Alberto D. King
International Journal of Services Technology and Management (IJSTM), Vol. 13, No. 1/2, 2010
Abstract: This research explores the relationship between the balanced scorecard framework and revenue growth among small, technology service firms. Consulting engineers alone are an important part of any economy, generating about 250 billion US dollars annually in worldwide GDP. Moreover, they represent about 17% of the total workforce. They fight for survival in a dynamic and turbulent environment where the critical strategic resource is an individual's ability to manage the convergence of rapidly evolving technologies. Two separate surveys of enterprises ranked by the Zweig Letter Hot Firm List, emphasising growth among US architecture, engineering and environmental consulting firms were conducted. The focus was on those smaller firms that changed classification upward based on gross revenue. Results highlight not only the advantages of pursuing a balanced approach to growth but also the importance of client intimacy as a key to generating wealth in knowledge-driven, innovative societies.
Existing subscribers:
Go to Inderscience Online Journals to access the Full Text of this article.
If you are not a subscriber and you just want to read the full contents of this article, buy online access here.Complimentary Subscribers, Editors or Members of the Editorial Board of the International Journal of Services Technology and Management (IJSTM):
Login with your Inderscience username and password:
Want to subscribe?
A subscription gives you complete access to all articles in the current issue, as well as to all articles in the previous three years (where applicable). See our Orders page to subscribe.
If you still need assistance, please email subs@inderscience.com
Our Blog 
Follow us on Twitter 
Visit us on Facebook