On differences in Enterprise Resource Planning implementation between manufacturing and services: an empirical study
by Farshad Salimi, Ben Dankbaar
International Journal of Intercultural Information Management (IJIIM), Vol. 1, No. 4, 2009

Abstract: In this article, we empirically review differences in Key Success Factors (KSFs) between manufacturing and services. In a systematic presentation of 12 case studies, we identify differences in the reasons for Enterprise Resource Planning (ERP) adoption as well as differences in KSFs in ERP implementation between manufacturing and services. As a result, we draw conclusions on differences in ERP implementation methodologies between manufacturing and service sectors.

Online publication date: Mon, 25-May-2009

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