A review of the state-of-the-art research on white-collar/knowledge-worker productivity
by David J. Sumanth, Vincent K. Omachonu, Mario G. Beruvides
International Journal of Technology Management (IJTM), Vol. 5, No. 3, 1990

Abstract: With the rapid growth in employment in the service economies of the world, we are increasingly facing the challenge of measuring and improving the productivity of white-collar and knowledge work. In reviewing the state of the art in research in this field, the authors have found a lack of synthesis of opinion and research-based concepts that could form the basis of an agenda for present and future research on white-collar and knowledge-work productivity. In order to develop such a synthesis, they have compiled a 'state-of-the-art matrix' of the open literature, presented here, which identifies the main research issues and challenges.

Online publication date: Mon, 25-May-2009

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