Towards an optimised design of private complex services
by Oliver Bohl, Shakib Manouchehri, Udo Winand
International Journal of Knowledge Management Studies (IJKMS), Vol. 2, No. 1, 2008

Abstract: This paper describes an approach for designing complex services for private, everyday life. Therefore, potentials and requirements of complex services as well as the possibilities and restrictions of creating such services are discussed. It is shown that the enhancement of already existing services through innovative mobile or ubiquitous components as well as the combination of these services can lead to offers of higher quality. This leads to first guidelines for the successful implementation of complex services concerning the increased mobility of private everyday life. Also, some potentials and requirements to be taken into consideration when developing complex services are discussed.

Online publication date: Fri, 28-Dec-2007

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