Most recent issue published online in the International Journal of Qualitative Research in Services.
International Journal of Qualitative Research in Services
http://www.inderscience.com/browse/index.php?journalID=410&year=2020&vol=4&issue=1
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International Journal of Qualitative Research in Services
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© 2020 Inderscience Publishers Ltd
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International Journal of Qualitative Research in Services
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http://www.inderscience.com/browse/index.php?journalID=410&year=2020&vol=4&issue=1
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Terrorism and tourism in the hotel industry in Tanzania: a case of northern regions
http://www.inderscience.com/link.php?id=109679
The northern regions of Arusha, Kilimanjaro and Manyara have an incredible number of tourists' attractions and therefore an increasing number of hotels to host guests. This paper examines preparedness of a terrorist attack by the hotel industry with the northern regions as the case study. Over the years, terrorists have bowed to hotels as one of their major target. An in-depth interview with five interviewees having over 15 years of experience revealed that all the tourist hotels that are members of Hotels Association of Tanzania (HAT) have some preparations by having fire extinguishers, CCTV cameras installation, security guard personnel, employees training, and use of metal detectors. Tourist hotels studied are from three star level as posited by the interviewees since most Tanzania hotels are un-graded. Through observation, some non-members of HAT lack those minimal security measures observed in HAT members. Moreover, high turnover of employees requires ongoing training on security.
Terrorism and tourism in the hotel industry in Tanzania: a case of northern regions
Hellen Emmanuel Meshack; Sadananda Prusty
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 1 - 19
The northern regions of Arusha, Kilimanjaro and Manyara have an incredible number of tourists' attractions and therefore an increasing number of hotels to host guests. This paper examines preparedness of a terrorist attack by the hotel industry with the northern regions as the case study. Over the years, terrorists have bowed to hotels as one of their major target. An in-depth interview with five interviewees having over 15 years of experience revealed that all the tourist hotels that are members of Hotels Association of Tanzania (HAT) have some preparations by having fire extinguishers, CCTV cameras installation, security guard personnel, employees training, and use of metal detectors. Tourist hotels studied are from three star level as posited by the interviewees since most Tanzania hotels are un-graded. Through observation, some non-members of HAT lack those minimal security measures observed in HAT members. Moreover, high turnover of employees requires ongoing training on security.]]>
10.1504/IJQRS.2020.109679
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 1 - 19
Hellen Emmanuel Meshack
Sadananda Prusty
Institute of Accountancy Arusha, Njiro Hill, P.O. Box 2798, Arusha, Tanzania; Galgotias University, Gautam Budh Nagar, Uttar Pradesh, India ' Galgotias University, Plot No. 2, Sector 17-A, Yamuna Expressway, Greater Noida, Gautam Buddh Nagar, Uttar Pradesh, India
tourism
terrorism
hotel industry
safety management
security
2020-09-21T23:20:50-05:00
Copyright © 2020 Inderscience Enterprises Ltd.
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1
1
19
2020-09-21T23:20:50-05:00
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The Airbnb effect: how tourist destinations are addressing short-term vacation rentals
http://www.inderscience.com/link.php?id=109685
This study examined the effect of short-term vacation rentals (STR) on two tourist destinations, an up-and-coming tourist destination Japan, and an established tourist destination Honolulu, Hawaii. The government's role in both destinations has addressed the introduction of STR's or Airbnb along with their legislative position. Each of the destinations selected for this study have addressed the issue of STR's or Airbnb in their own, unique way.
The Airbnb effect: how tourist destinations are addressing short-term vacation rentals
Jerome Agrusa
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 20 - 29
This study examined the effect of short-term vacation rentals (STR) on two tourist destinations, an up-and-coming tourist destination Japan, and an established tourist destination Honolulu, Hawaii. The government's role in both destinations has addressed the introduction of STR's or Airbnb along with their legislative position. Each of the destinations selected for this study have addressed the issue of STR's or Airbnb in their own, unique way.]]>
10.1504/IJQRS.2020.109685
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 20 - 29
Hellen Emmanuel Meshack
Sadananda Prusty
School of Travel Industry Management, University of Hawaii, 2560 Campus Road, George Hall 220, Honolulu, HI 96822, USA
Airbnb
short-term vacation rentals
STR
government regulations
effects on residents
2020-09-21T23:20:50-05:00
Copyright © 2020 Inderscience Enterprises Ltd.
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1
20
29
2020-09-21T23:20:50-05:00
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Ethics of government regulation of IT - how to view them and the implications
http://www.inderscience.com/link.php?id=109689
People have homes to shelter and protect their valuables. They are contained, and some even have alarm systems. Most people choose to lock up their money in a bank account so that no one can steal it from under the mattress. As a matter of convenience, when the computer came along, people's personal information got stored in a computer system. This is very much like the way money is saved in a wallet. Others want to get that valuable commodity (whether it is the money in a purse or the information from a website). Then, along came the government, who decided that it was time to put some laws in place. These laws were meant to protect consumers from theft or violation of their information when it is stored on computers. The purpose of this paper is to decide if the government is doing enough to protect the public by asking the following: are we safe from computer hackers, and is the government doing enough to prepare?
Ethics of government regulation of IT - how to view them and the implications
Brian J. Galli
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 30 - 44
People have homes to shelter and protect their valuables. They are contained, and some even have alarm systems. Most people choose to lock up their money in a bank account so that no one can steal it from under the mattress. As a matter of convenience, when the computer came along, people's personal information got stored in a computer system. This is very much like the way money is saved in a wallet. Others want to get that valuable commodity (whether it is the money in a purse or the information from a website). Then, along came the government, who decided that it was time to put some laws in place. These laws were meant to protect consumers from theft or violation of their information when it is stored on computers. The purpose of this paper is to decide if the government is doing enough to protect the public by asking the following: are we safe from computer hackers, and is the government doing enough to prepare?]]>
10.1504/IJQRS.2020.109689
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 30 - 44
Hellen Emmanuel Meshack
Sadananda Prusty
School of Engineering and Applied Science, Hofstra University, 1000 Hempstead Turnpike, Hempstead, NY 11549, USA
information technology
identity theft
hackers
government regulations
2020-09-21T23:20:50-05:00
Copyright © 2020 Inderscience Enterprises Ltd.
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1
30
44
2020-09-21T23:20:50-05:00
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The emergence of defence contractors as knowledge workers: an analysis of expansion opportunities into BRIC nations
http://www.inderscience.com/link.php?id=109703
This chapter provides an examination of the potential for US private defence firms to expand into the four BRIC nations: Brazil, Russia, India, and China. Specific attention is placed on the role of knowledge workers as a means to achieve this expansion. Furthermore, this chapter aims to identify which nation among these four presents the greatest potential for international expansion of the US private defence services industry with respect to projected economic opportunity in the defence sector as well as the operational risks and challenges of conducting business in these countries. Several key indicators of opportunity, risk, and challenge were identified, and each BRIC nations was analysed and ranked with respect to the other four on each of these defined measures. The resulting aggregate rankings conclude that India presents the greatest potential for successful globalisation of professional defence services, followed closely by China and Brazil, who have similar levels of potential but for significantly different reasons. Subsequently, Russia appears to have the least potential for international expansion in this industry according to the findings of this research.
The emergence of defence contractors as knowledge workers: an analysis of expansion opportunities into BRIC nations
Daniel Thoman; Robert Lloyd; Mallory Milstead
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 45 - 55
This chapter provides an examination of the potential for US private defence firms to expand into the four BRIC nations: Brazil, Russia, India, and China. Specific attention is placed on the role of knowledge workers as a means to achieve this expansion. Furthermore, this chapter aims to identify which nation among these four presents the greatest potential for international expansion of the US private defence services industry with respect to projected economic opportunity in the defence sector as well as the operational risks and challenges of conducting business in these countries. Several key indicators of opportunity, risk, and challenge were identified, and each BRIC nations was analysed and ranked with respect to the other four on each of these defined measures. The resulting aggregate rankings conclude that India presents the greatest potential for successful globalisation of professional defence services, followed closely by China and Brazil, who have similar levels of potential but for significantly different reasons. Subsequently, Russia appears to have the least potential for international expansion in this industry according to the findings of this research.]]>
10.1504/IJQRS.2020.109703
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 45 - 55
Daniel Thoman
Robert Lloyd
Mallory Milstead
George Mason University, 4400 University Dr., Fairfax, VA 22030, USA ' Fort Hays State University, 600 Park Street, Hays, KS 67601, USA ' Fort Hays State University, 600 Park Street, Hays, KS 67601, USA
knowledge workers
defence contractors
BRIC
services
2020-09-21T23:20:50-05:00
Copyright © 2020 Inderscience Enterprises Ltd.
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1
45
55
2020-09-21T23:20:50-05:00
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Towards a theory of integrated empowerment: a service ecosystems agenda for future
http://www.inderscience.com/link.php?id=109705
This paper broadens the current understanding of the empowerment phenomenon within the service ecosystems framework. We reviewed and critically analysed extant literature on empowerment theory and noted that the micro-level conceptualisation of empowerment heavily relies on forms of power grab/power share/power transfer to achieve outcomes of power symmetry, also called the state of empowerment. We go beyond current understanding of empowerment as a <i>micro-level</i> (enabling) phenomenon, proposing and arguing for a <i>macro-level</i> conceptualisation, coined <i>integrated empowerment</i>, in which each entity/participant within a given ecosystem is imparted with the required autonomy (power) to participate in a way that enhances overall health of the service ecosystem. Integrated empowerment creates/constructs episodes of service provisioning, and service provisioning is only possible because of integrated empowerment. This paper prompts future research exploring the concept of integrated empowerment and contributes to current understanding of the empowerment phenomenon and its integral role in service provisioning.
Towards a theory of integrated empowerment: a service ecosystems agenda for future
Milind A. Mandlik; Djavlonbek Kadirov
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 56 - 76
This paper broadens the current understanding of the empowerment phenomenon within the service ecosystems framework. We reviewed and critically analysed extant literature on empowerment theory and noted that the micro-level conceptualisation of empowerment heavily relies on forms of power grab/power share/power transfer to achieve outcomes of power symmetry, also called the state of empowerment. We go beyond current understanding of empowerment as a <i>micro-level</i> (enabling) phenomenon, proposing and arguing for a <i>macro-level</i> conceptualisation, coined <i>integrated empowerment</i>, in which each entity/participant within a given ecosystem is imparted with the required autonomy (power) to participate in a way that enhances overall health of the service ecosystem. Integrated empowerment creates/constructs episodes of service provisioning, and service provisioning is only possible because of integrated empowerment. This paper prompts future research exploring the concept of integrated empowerment and contributes to current understanding of the empowerment phenomenon and its integral role in service provisioning.]]>
10.1504/IJQRS.2020.109705
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 56 - 76
Milind A. Mandlik
Djavlonbek Kadirov
Department of Marketing, University of Auckland, Auckland 1010, New Zealand ' The School of Marketing and International Business, Victoria University of Wellington, Wellington 6011, New Zealand
consumer empowerment
integrated empowerment
service ecosystems
service dominant logic
2020-09-21T23:20:50-05:00
Copyright © 2020 Inderscience Enterprises Ltd.
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1
56
76
2020-09-21T23:20:50-05:00
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REIT dividend payout: evidence from the Asia market
http://www.inderscience.com/link.php?id=109709
Previous studies of real estate investment trust (REIT) dividend policies have focused primarily on REITs listed in the USA. These studies found that REITs in the USA usually distribute dividends not bounded by the tax regulation requirement. The dividend distribution by REIT is negatively related to firm performance including return on assets and growth in earnings. Furthermore, the managers tend to take advantage of the weak monitoring by paying lower dividends. This study focusses on the new emerging REIT market to examine the determinants of REIT dividend payout (selected from five countries or regions in Asia). The preliminary findings demonstrate that the dividend payout level for these REITs is negatively associated with returns on assets which support the agency cost theory. The results also show that the dividend payout level is negatively correlated with board size, which indicates that REITs pay low dividends with weak internal governance monitoring. The effective servicing of these emerging markets may help to ensure quality practices and accountability in these rapidly developing markets.
REIT dividend payout: evidence from the Asia market
Jiajin Chen
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 77 - 90
Previous studies of real estate investment trust (REIT) dividend policies have focused primarily on REITs listed in the USA. These studies found that REITs in the USA usually distribute dividends not bounded by the tax regulation requirement. The dividend distribution by REIT is negatively related to firm performance including return on assets and growth in earnings. Furthermore, the managers tend to take advantage of the weak monitoring by paying lower dividends. This study focusses on the new emerging REIT market to examine the determinants of REIT dividend payout (selected from five countries or regions in Asia). The preliminary findings demonstrate that the dividend payout level for these REITs is negatively associated with returns on assets which support the agency cost theory. The results also show that the dividend payout level is negatively correlated with board size, which indicates that REITs pay low dividends with weak internal governance monitoring. The effective servicing of these emerging markets may help to ensure quality practices and accountability in these rapidly developing markets.]]>
10.1504/IJQRS.2020.109709
International Journal of Qualitative Research in Services, Vol. 4, No. 1 (2020) pp. 77 - 90
Milind A. Mandlik
Djavlonbek Kadirov
School of Business, Stockton University, 101 Vera King Farris Drive, Galloway, NJ 08205-9441, USA
real estate investment trust
REIT
dividend policy
Asia real estate market
2020-09-21T23:20:50-05:00
Copyright © 2020 Inderscience Enterprises Ltd.
4
1
77
90
2020-09-21T23:20:50-05:00