International Journal of Management Practice http://www.inderscience.com/browse/index.php?journalID=91&year=2012&vol=5&issue=1 Inderscience Publishers Ltd en-uk International Journal of Management Practice 1477-9064 1741-8143 © 2012 Inderscience Publishers Ltd editor@inderscience.com https://www.inderscience.com/images/files/coverImgs/ijmp_scoverijmp.jpg http://www.inderscience.com/browse/index.php?journalID=91&year=2012&vol=5&issue=1 http://www.inderscience.com/link.php?id=43929 Customer Relationship Management (CRM) is a 'key success factor' for enhancing profitability of firms, especially in the service organisations. The last two decades have witnessed CRM to be an extensively researched and practiced field of management. This paper endeavours to encapsulate the concept available literature on CRM, both with national and international perspective. It seeks to epitomise the concept and implementation of CRM with focus on service organisations and to highlight the areas having scope for further clarity and for domain specific research to ensure effective CRM practices. Customer Relationship Management in service organisations: prospects, practices and areas of research
A.K. Saini; Puja Khatri; Kimi Thareja
International Journal of Management Practice, Vol. 5, No. 1 (2012) pp. 1 - 24
Customer Relationship Management (CRM) is a 'key success factor' for enhancing profitability of firms, especially in the service organisations. The last two decades have witnessed CRM to be an extensively researched and practiced field of management. This paper endeavours to encapsulate the concept available literature on CRM, both with national and international perspective. It seeks to epitomise the concept and implementation of CRM with focus on service organisations and to highlight the areas having scope for further clarity and for domain specific research to ensure effective CRM practices.

]]> 10.1504/IJMP.2012.043929 International Journal of Management Practice, Vol. 5, No. 1 (2012) pp. 1 - 24 A.K. Saini; Puja Khatri; Kimi Thareja Guru Gobind Singh Indraprastha University, University School of Management Studies, Block 'D', Sector 16C, Dwarka, Delhi 110075, India. ' Guru Gobind Singh Indraprastha University, University School of Management Studies, Block 'D', Sector 16C, Dwarka, Delhi 110075, India. ' Institute of Cost and Works Accountants of India 3, Institutional Area, Lodhi Road, New Delhi 110003, India; Guru Gobind Singh Indraprastha University University School of Management Studies, Block 'D', Sector 16C, Dwarka, Delhi 110075, India customer relationship management CRM practices management applications profitability strategy review domain specific research service organisations services. 2011-12-01T23:20:50-05:00 5 1 1 24 2011-12-01T23:20:50-05:00 http://www.inderscience.com/link.php?id=43930 Research comparing family businesses and public companies has generally ignored the economic influence. We examine how public and family businesses fare in different economies. We argue that governance mechanisms may work for large public companies, but may not be suitable for family businesses. We find that during economic slowing down, family businesses tend to perform better than public companies because they have better control of their businesses and hence can make quick and decisive decisions. Another finding is that during economic upturn, duality is negatively related to company performance, however, that negative impact can be offset by family business status. An agency approach to family business success in different economic conditions
Sibin Wu; Mark X. James; Bin Wang; Joo Y. Jung
International Journal of Management Practice, Vol. 5, No. 1 (2012) pp. 25 - 36
Research comparing family businesses and public companies has generally ignored the economic influence. We examine how public and family businesses fare in different economies. We argue that governance mechanisms may work for large public companies, but may not be suitable for family businesses. We find that during economic slowing down, family businesses tend to perform better than public companies because they have better control of their businesses and hence can make quick and decisive decisions. Another finding is that during economic upturn, duality is negatively related to company performance, however, that negative impact can be offset by family business status.

]]> 10.1504/IJMP.2012.043930 International Journal of Management Practice, Vol. 5, No. 1 (2012) pp. 25 - 36 Sibin Wu; Mark X. James; Bin Wang; Joo Y. Jung Department of Management, College of Business Administration, University of Texas-Pan American, Edinburg, TX 78541-2999, USA. ' Division of Business and Management, United International College, Zhuhai, China. ' College of Business Administration, University of Texas-Pan American, Edinburg, TX 78539, USA. ' College of Business Administration, University of Texas-Pan American, Edinburg, TX 78541-2999, USA agency theory performance control family business economic downturn economic upturn public companies governance business control. 2011-12-01T23:20:50-05:00 5 1 25 36 2011-12-01T23:20:50-05:00 http://www.inderscience.com/link.php?id=43931 The paper identifies changes in the structure of the Information & Communications Technology (ICT) manufacturing sector in Scotland, with specific reference to the major closures and redundancies during the period 2001 2003, and examines the implications of these changes for the development of the Scottish knowledge economy. However, the economic outputs of the sector, as measured by GVA, has been less severely affected and changes in the scale, composition and character of industry R&D, suggest that the indirect contribution of the sector to the development of a knowledge economy are likely to be more prevalent than in the past. Structural changes in Scottish ICT manufacturing sector 2001 2003: the impact on Research and Development
Sean M. McDonald; Alistair H. McPherson
International Journal of Management Practice, Vol. 5, No. 1 (2012) pp. 37 - 57
The paper identifies changes in the structure of the Information & Communications Technology (ICT) manufacturing sector in Scotland, with specific reference to the major closures and redundancies during the period 2001 2003, and examines the implications of these changes for the development of the Scottish knowledge economy. However, the economic outputs of the sector, as measured by GVA, has been less severely affected and changes in the scale, composition and character of industry R&D, suggest that the indirect contribution of the sector to the development of a knowledge economy are likely to be more prevalent than in the past.

]]> 10.1504/IJMP.2012.043931 International Journal of Management Practice, Vol. 5, No. 1 (2012) pp. 37 - 57 Sean M. McDonald; Alistair H. McPherson Department of Global Studies, Bentley University, Waltham, MA 02452, USA. ' Jeanne and Dan Valente Center for Arts and Sciences, Bentley University, Waltham, MA 02452, USA Scotland ICT manufacturing information technology communications technology knowledge economy R&D research and development innovation FDI foreign direct investment structural changes. 2011-12-01T23:20:50-05:00 5 1 37 57 2011-12-01T23:20:50-05:00 http://www.inderscience.com/link.php?id=43932 This study explores the recruitment practices of two Multinational Companies (MNCs) in the chemical industry in Japan to trace the current recruitment policies in these MNCs. Commentary is provided for current knowledge in terms of best recruitment practices that could be emulated by local organisations as well as other subsidiaries in the Asia Pacific region. A salient focus of the study is to assess if globalised MNCs are more likely to align their recruitment policies with global trends rather than with the conventional recruitment practices. Recruitment trends in the MNCs in Japan: a case study analysis
Lai Wan Hooi
International Journal of Management Practice, Vol. 5, No. 1 (2012) pp. 58 - 88
This study explores the recruitment practices of two Multinational Companies (MNCs) in the chemical industry in Japan to trace the current recruitment policies in these MNCs. Commentary is provided for current knowledge in terms of best recruitment practices that could be emulated by local organisations as well as other subsidiaries in the Asia Pacific region. A salient focus of the study is to assess if globalised MNCs are more likely to align their recruitment policies with global trends rather than with the conventional recruitment practices.

]]> 10.1504/IJMP.2012.043932 International Journal of Management Practice, Vol. 5, No. 1 (2012) pp. 58 - 88 Lai Wan Hooi International Business School, Universiti Teknologi Malaysia, UTM International Campus, 54100 Kuala Lumpur, Malaysia recruitment policies recruitment practices globalisation technological advancement talent workers assessment MNCs Japan case study multinational corporations chemical industry. 2011-12-01T23:20:50-05:00 5 1 58 88 2011-12-01T23:20:50-05:00 http://www.inderscience.com/link.php?id=43933 This study examines whether Music Tempo (MT) and Picture Distance (PD) to predict attitudes towards television advertisements. Results suggest that PD is a good predictor for attitudes towards advertisements involving low involvement products. With the presence of such a strong attitude effect of MF, the effect of MT turned out to be negligible regardless of the sample size. We also found that PD is a good predictor for attitudes towards advertisements involving low involvement products. Future research is suggested to study the attitude effect of MT where individuals' familiarity of music used in an advertisement is at a negligible level. Using Music Tempo and Picture Distance to predict attitude towards advertised brands
Larry Shi; Michael J. Dotson; Dinesh S. Dave
International Journal of Management Practice, Vol. 5, No. 1 (2012) pp. 89 - 106
This study examines whether Music Tempo (MT) and Picture Distance (PD) to predict attitudes towards television advertisements. Results suggest that PD is a good predictor for attitudes towards advertisements involving low involvement products. With the presence of such a strong attitude effect of MF, the effect of MT turned out to be negligible regardless of the sample size. We also found that PD is a good predictor for attitudes towards advertisements involving low involvement products. Future research is suggested to study the attitude effect of MT where individuals' familiarity of music used in an advertisement is at a negligible level.

]]> 10.1504/IJMP.2012.043933 International Journal of Management Practice, Vol. 5, No. 1 (2012) pp. 89 - 106 Larry Shi; Michael J. Dotson; Dinesh S. Dave School of Business, North Carolina Central University, Durham, North Carolina 27707, USA. ' Department of Marketing, Walker College of Business, Appalachian State University, Boone, North Carolina 28608, USA. ' Department of Computer Information Systems, Walker College of Business, Appalachian State University, Boone, North Carolina 28608, USA advertising management practice attitude prediction brands branding advertising music tempo advertising picture distance advertising music familiarity television advertisements television adverts TV ads. 2011-12-01T23:20:50-05:00 5 1 89 106 2011-12-01T23:20:50-05:00