International Journal of Enterprise Network Management http://www.inderscience.com/browse/index.php?journalID=187&year=2012&vol=5&issue=1 Inderscience Publishers Ltd en-uk International Journal of Enterprise Network Management 1748-1252 1748-1260 © 2012 Inderscience Publishers Ltd editor@inderscience.com https://www.inderscience.com/images/files/coverImgs/ijenm_scoverijenm.jpg http://www.inderscience.com/browse/index.php?journalID=187&year=2012&vol=5&issue=1 http://www.inderscience.com/link.php?id=45591 This study aimed to explore the important factors which is affecting the implementation of restaurant information system into traditional Chinese restaurants, established the weight system of factors and the important degrees of order, and applied research findings to give traditional Chinese restaurant and restaurant information system company recommendations. Simple Delphi and analytic hierarchy process (AHP) methods were used to conduct the important factors and analyse the impact of various weights of these factors during two stages research. Important analysis of affecting factors by six related experts revealed seven dimensions and 18 important factors in first draft. Results of AHP method showed that the corporate senior management of restaurant, project management and organisational environment of restaurants are three more important factors in the first hierarchy. For the second hierarchy, the most important factors of them were support of high-level executives, collaboration of project team, demographic variables of users, project planning, and the external environment. Finally, this study suggested that the traditional Chinese restaurant must consider support of high-level executives and organisational environment, the information system company should focus on constructing project team, improving service quality and enhancing communication ability. Exploring important factors affecting implementation of restaurant information system into traditional Chinese restaurant
Tsong Zen Liu; Hsuan Cheng Chou
International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 3 - 16
This study aimed to explore the important factors which is affecting the implementation of restaurant information system into traditional Chinese restaurants, established the weight system of factors and the important degrees of order, and applied research findings to give traditional Chinese restaurant and restaurant information system company recommendations. Simple Delphi and analytic hierarchy process (AHP) methods were used to conduct the important factors and analyse the impact of various weights of these factors during two stages research. Important analysis of affecting factors by six related experts revealed seven dimensions and 18 important factors in first draft. Results of AHP method showed that the corporate senior management of restaurant, project management and organisational environment of restaurants are three more important factors in the first hierarchy. For the second hierarchy, the most important factors of them were support of high-level executives, collaboration of project team, demographic variables of users, project planning, and the external environment. Finally, this study suggested that the traditional Chinese restaurant must consider support of high-level executives and organisational environment, the information system company should focus on constructing project team, improving service quality and enhancing communication ability.

]]> 10.1504/IJENM.2012.045591 International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 3 - 16 Tsong Zen Liu; Hsuan Cheng Chou Department of Food and Beverage Management, National Kaohsiung University of Hospitality and Tourism, No. 1, Shung-Ho Rd., Hsiao-Kang, Kaohsiung, Taiwan. ' Department of Food and Beverage Management, National Kaohsiung University of Hospitality and Tourism, No. 1, Shung-Ho Rd., Hsiao-Kang, Kaohsiung, Taiwan traditional Chinese restaurants analytical hierarchy process AHP China restaurant information systems implementation factors. 2012-02-27T23:20:50-05:00 5 1 3 16 2012-02-27T23:20:50-05:00 http://www.inderscience.com/link.php?id=45592 Call centre is the core of building customer relationship management system. Under the strong competitive stress, it becomes a new profiting challenge for a successful organisation. Call centre is a department not only to provide customer service but also to bring business benefit. This is the qualitative case study in Taiwan bank service industry which goes on deeper exploration, and analysis by business interviews and industrial analysis. This study starts from the establishment, development, and management after the reforming of the case call centre. This study adopted 7S framework to improve the call centre reforming process that explains how the call centre reforms from service-oriented to profit-oriented and from cost management to profit management. The result demonstrated how 7S framework improving on the call centre reforming process that is operated as a market profit competition centre. The conclusion is indicated to support the call centre on marketing profit by research analysis result. A case study of using 7S framework to improve business process for call centre reforming
C.F. Hsu; C.H. Peng
International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 17 - 32
Call centre is the core of building customer relationship management system. Under the strong competitive stress, it becomes a new profiting challenge for a successful organisation. Call centre is a department not only to provide customer service but also to bring business benefit. This is the qualitative case study in Taiwan bank service industry which goes on deeper exploration, and analysis by business interviews and industrial analysis. This study starts from the establishment, development, and management after the reforming of the case call centre. This study adopted 7S framework to improve the call centre reforming process that explains how the call centre reforms from service-oriented to profit-oriented and from cost management to profit management. The result demonstrated how 7S framework improving on the call centre reforming process that is operated as a market profit competition centre. The conclusion is indicated to support the call centre on marketing profit by research analysis result.

]]> 10.1504/IJENM.2012.045592 International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 17 - 32 C.F. Hsu; C.H. Peng Department of Marketing Management, Shu-Te University, No. 59, Hun Shan Rd., Yen Chau District, Kaohsiung City, Taiwan; Department of Business Administration, Takming University of Science and Technology, No. 1, Ln. 86, Tiansiang Rd., Jhongshan Dist., Taipei City 104-52, Taiwan. ' Department of Industrial Economics, Tamkang University, No. 216, Sec. 1, Heping E. Rd., Da'an District, Taipei City 106-44, Taiwan call centre reforms call centres 7S framework service management Taiwan bank services banking industry business process improvement profit management. 2012-02-27T23:20:50-05:00 5 1 17 32 2012-02-27T23:20:50-05:00 http://www.inderscience.com/link.php?id=45593 Riva is a method for identifying business processes in two levels: the first one is the hierarchical level, process architecture diagram (PAD) and the second is the detailed level, role activity diagram (RAD). The paper at hand reports the findings of analysing an organisation in the Egyptian context. The authors have conducted a set of interviews with key employees and decision makers. They have also immersed in the organisation and got the chance to closely monitor and observe how business processes were modelled. It is an attempt to understand the problem, clarify the organisational structure, and formalise the business process; a business process modelling method called 'Riva' was used to model business processes of Incom Egypt Company. The authors applied Riva method to the organisation in order to develop the diagrams that help in understanding the nature of business of the company. It was clear that modelling the processes have helped formalise the existing processes, spot needed improvements, remove unnecessary processes, automating processes efficiently wherever feasible, while at the same time increasing the productivity and profitability. Process architecture and process modelling in the Egyptian industry: the case of Incom
Rasha Fady; Rasha Abd El Aziz
International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 33 - 42
Riva is a method for identifying business processes in two levels: the first one is the hierarchical level, process architecture diagram (PAD) and the second is the detailed level, role activity diagram (RAD). The paper at hand reports the findings of analysing an organisation in the Egyptian context. The authors have conducted a set of interviews with key employees and decision makers. They have also immersed in the organisation and got the chance to closely monitor and observe how business processes were modelled. It is an attempt to understand the problem, clarify the organisational structure, and formalise the business process; a business process modelling method called 'Riva' was used to model business processes of Incom Egypt Company. The authors applied Riva method to the organisation in order to develop the diagrams that help in understanding the nature of business of the company. It was clear that modelling the processes have helped formalise the existing processes, spot needed improvements, remove unnecessary processes, automating processes efficiently wherever feasible, while at the same time increasing the productivity and profitability.

]]> 10.1504/IJENM.2012.045593 International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 33 - 42 Rasha Fady; Rasha Abd El Aziz Arab Academy for Science and Technology and Maritime Transport, Abu Keer, P.O. Box 1029, Alexandria, Egypt. ' Arab Academy for Science and Technology and Maritime Transport, Jamal Abd El Nasser, P.O. Box 1029, Miami, Alexandria, Egypt process architecture diagrams role activity diagrams essential business entity EBE Riva unit of work UOW Egypt business process modelling. 2012-02-27T23:20:50-05:00 5 1 33 42 2012-02-27T23:20:50-05:00 http://www.inderscience.com/link.php?id=45594 In recent years, the volume of cross-strait investment and trade between China and Taiwan has considerably increased after the accession to the WTO. During 2007 to 2008, Taiwanese enterprises in China began to face the challenges from Chinese government's policy change. In order to remain competitive, Taiwanese enterprises took some measures to cope with the challenges. In order to comprehend the Chinese policy change effects on Taiwanese enterprises, this paper made the depth interviews and applied the text mining analysis to the interviews responses. Through applying the text mining analysis, the study found the policy change of the Labour Contract Law and the increased cost had larger effect on Taiwanese enterprises. The study on the challenges and strategies of Taiwanese enterprises in China during 2007-2008: a text mining analysis
J.J. Guo; S.H. Wu
International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 43 - 54
In recent years, the volume of cross-strait investment and trade between China and Taiwan has considerably increased after the accession to the WTO. During 2007 to 2008, Taiwanese enterprises in China began to face the challenges from Chinese government's policy change. In order to remain competitive, Taiwanese enterprises took some measures to cope with the challenges. In order to comprehend the Chinese policy change effects on Taiwanese enterprises, this paper made the depth interviews and applied the text mining analysis to the interviews responses. Through applying the text mining analysis, the study found the policy change of the Labour Contract Law and the increased cost had larger effect on Taiwanese enterprises.

]]> 10.1504/IJENM.2012.045594 International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 43 - 54 J.J. Guo; S.H. Wu Graduate Institute of Mainland China Studies, Tamkang University, No. 151 Yingzhuan Rd., Tamsui District, New Taipei City, Taiwan. ' Faculty of Management and Administration, Macau University of Science and Technology, Avenida Wai Long, Taipa, Macau, China Taiwanese enterprises Labour Contract Law text mining principal component analysis PCA R software Taiwan China policy changes China-Taiwan trade investment. 2012-02-27T23:20:50-05:00 5 1 43 54 2012-02-27T23:20:50-05:00 http://www.inderscience.com/link.php?id=45595 The role of procurement has been undergone a tremendous changing in last few decades. Strategic procurement has become a key driver of competitiveness in textile and apparel industry. Based on a survey of 68 companies in the textile and apparel sector in HK, empirical testing was conducted to delineate the critical elements of strategic procurement and their effect to the company performance. Research methodology including questionnaire survey and interviews were conducted. The research result confirmed that top management commitment, long-term orientation with suppliers, information sharing with suppliers, supplier capability, auditing, development of key supplier and supply base optimisation are the critical elements of strategic procurement and they are positively co-related to the company performance in the textile and apparel sourcing companies in HK. Future research can be conducted a wider sample population and a larger sample size so that the result can be generalised to all companies in the industry. Critical factors of strategic procurement in textile and apparel sourcing companies in Hong Kong: an empirical study
Simon S.M. Yuen
International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 55 - 71
The role of procurement has been undergone a tremendous changing in last few decades. Strategic procurement has become a key driver of competitiveness in textile and apparel industry. Based on a survey of 68 companies in the textile and apparel sector in HK, empirical testing was conducted to delineate the critical elements of strategic procurement and their effect to the company performance. Research methodology including questionnaire survey and interviews were conducted. The research result confirmed that top management commitment, long-term orientation with suppliers, information sharing with suppliers, supplier capability, auditing, development of key supplier and supply base optimisation are the critical elements of strategic procurement and they are positively co-related to the company performance in the textile and apparel sourcing companies in HK. Future research can be conducted a wider sample population and a larger sample size so that the result can be generalised to all companies in the industry.

]]> 10.1504/IJENM.2012.045595 International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 55 - 71 Simon S.M. Yuen School of Professional Education and Executive Development, The Hong Kong Polytechnic University, Hung Hom, Hong Kong critical success factors strategic procurement textile industry apparel industry garment industry clothing industry Hong Kong firm performance. 2012-02-27T23:20:50-05:00 5 1 55 71 2012-02-27T23:20:50-05:00 http://www.inderscience.com/link.php?id=45596 The use of information and communication technologies to support inter-company collaboration in the form of virtual enterprise is a critical factor to the success of any business venture. Due to the dynamic nature of business partnership, the provision of communication infrastructure among the partners needs to be interoperable and fit for the purpose. This paper uses the case study research methodology to examine the e-collaboration patterns of five cases in which companies focus on providing knowledge intensive engineering services to customers. The supply chains have a vibrant structure and are modelled as virtual enterprises that are in different phases of development. Depending on the communication capabilities, individual partners in the virtual enterprise may have to invest heavily in order that they can participate in large scale projects. Companies without a competent communication technology profile need to consider what capability they should acquire and when that capability will be useful. The study concluded that a five-level communication framework can be used to assess the sustainability of the virtual enterprise and assist supply chain partners to consider whether they would invest to attain the acceptable level of competency to join. Sustainability assessment of supply chains with engineering services focus
John P.T. Mo
International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 72 - 91
The use of information and communication technologies to support inter-company collaboration in the form of virtual enterprise is a critical factor to the success of any business venture. Due to the dynamic nature of business partnership, the provision of communication infrastructure among the partners needs to be interoperable and fit for the purpose. This paper uses the case study research methodology to examine the e-collaboration patterns of five cases in which companies focus on providing knowledge intensive engineering services to customers. The supply chains have a vibrant structure and are modelled as virtual enterprises that are in different phases of development. Depending on the communication capabilities, individual partners in the virtual enterprise may have to invest heavily in order that they can participate in large scale projects. Companies without a competent communication technology profile need to consider what capability they should acquire and when that capability will be useful. The study concluded that a five-level communication framework can be used to assess the sustainability of the virtual enterprise and assist supply chain partners to consider whether they would invest to attain the acceptable level of competency to join.

]]> 10.1504/IJENM.2012.045596 International Journal of Enterprise Network Management, Vol. 5, No. 1 (2012) pp. 72 - 91 John P.T. Mo School of Aerospace, Mechanical and Manufacturing Engineering, RMIT University, P.O. Box 71, Bundoora, Vic 3083, Australia virtual enterprises engineering services supply chains sustainability indicators sustainability assessment communication technology levels virtual enterprise life cycle sustainable development e-collaboration ICT electronic collaboration knowledge intensive services supply chain management modelling. 2012-02-27T23:20:50-05:00 5 1 72 91 2012-02-27T23:20:50-05:00