International Journal of Electronic Banking http://www.inderscience.com/browse/index.php?journalID=248&year=2008&vol=1&issue=1 Inderscience Publishers Ltd en-uk International Journal of Electronic Banking 1753-5239 1753-5247 © 2008 Inderscience Publishers Ltd editor@inderscience.com https://www.inderscience.com/images/files/coverImgs/ijebank_ijebank.jpg http://www.inderscience.com/browse/index.php?journalID=248&year=2008&vol=1&issue=1 http://www.inderscience.com/link.php?id=20436 The Markets in Financial Instruments Directive (MiFID) has to be applied by investment firms and regulated markets in Europe from 1 November 2007. The goal of this paper is to discuss and evaluate its key regulatory requirements, associated business and IT implications with an emphasis on the best execution obligation. Based on that, different alternatives for the practical realisation in organisational processes and IT systems will be presented. Empirical evidence is provided based on the results of two studies on the preparatory status for MiFID of the German financial industry conducted in 2006 and 2007. Best execution in electronic banking and brokerage: an analysis of business and technical requirements
Peter Gomber, Gregor Pujol
International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 1 - 15
The Markets in Financial Instruments Directive (MiFID) has to be applied by investment firms and regulated markets in Europe from 1 November 2007. The goal of this paper is to discuss and evaluate its key regulatory requirements, associated business and IT implications with an emphasis on the best execution obligation. Based on that, different alternatives for the practical realisation in organisational processes and IT systems will be presented. Empirical evidence is provided based on the results of two studies on the preparatory status for MiFID of the German financial industry conducted in 2006 and 2007.

]]> 10.1504/IJEBANK.2008.020436 International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 1 - 15 Peter Gomber Gregor Pujol E-Finance Lab, Campus Bockenheim, Postfach 11 19 32, D 60054 Frankfurt am Main, Germany. ' E-Finance Lab, Campus Bockenheim, Postfach 11 19 32, D-60054 Frankfurt am Main, Germany brokerage trading MiFID Markets in Financial Instruments Directive best execution best execution policy investment firms regulated markets Europe Germany electronic banking e-banking. 2008-09-24T23:20:50-05:00 1 1 1 15 2008-09-24T23:20:50-05:00 http://www.inderscience.com/link.php?id=20437 Using data from the Surveys of Consumers, this paper examines the portfolio of payment choices that different groups of consumers use and identifies the socio-economic, demographic, and attitudinal characteristics of groups of consumers that fall within those choice sets. We find that younger, married, more highly educated, higher income, higher asset households were more likely to adopt a broad range of electronic payment choices. We also find that consumers' attitudes and perceptions of e-banking, in terms of security and privacy, convenience, and familiarity and ease of use, were significant correlates of payment choices. Consumer payment choices: paper, plastic, or electrons?
Jeanne M. Hogarth, Jane Kolodinsky, Tatiana Gabor
International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 16 - 35
Using data from the Surveys of Consumers, this paper examines the portfolio of payment choices that different groups of consumers use and identifies the socio-economic, demographic, and attitudinal characteristics of groups of consumers that fall within those choice sets. We find that younger, married, more highly educated, higher income, higher asset households were more likely to adopt a broad range of electronic payment choices. We also find that consumers' attitudes and perceptions of e-banking, in terms of security and privacy, convenience, and familiarity and ease of use, were significant correlates of payment choices.

]]> 10.1504/IJEBANK.2008.020437 International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 16 - 35 Jeanne M. Hogarth Jane Kolodinsky Tatiana Gabor Consumer and Community Affairs, Federal Reserve Board, Mail Stop 805, 20th and C Sts., N.W., Washington DC 20551, USA. ' Community Development and Applied Economics, University of Vermont, Burlington VT 05405-0106, USA. ' Department of Statistics, University of California at Berkeley, Berkeley, CA, 94720, USA consumer payments payment choices electronic banking e-banking phone banking online banking ATM security privacy banking technology cluster analysis logit. 2008-09-24T23:20:50-05:00 1 1 16 35 2008-09-24T23:20:50-05:00 http://www.inderscience.com/link.php?id=20438 This paper brings together a number of recent studies for Belgium and the Netherlands to show that the War On Cash (WOC) is a cause worth fighting for. It builds on two central bank studies to show that the social cost of cash is substantial, and that society would benefit from a switch to debit cards and electronic purses. As for the most effective way of bringing about such a switch, evidence is presented according to which the introduction of cost-based pricing of payment instruments would have a bigger impact than simply raising the number of EFTPOS terminals. On the War On Cash and its spoils
Leo Van Hove
International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 36 - 45
This paper brings together a number of recent studies for Belgium and the Netherlands to show that the War On Cash (WOC) is a cause worth fighting for. It builds on two central bank studies to show that the social cost of cash is substantial, and that society would benefit from a switch to debit cards and electronic purses. As for the most effective way of bringing about such a switch, evidence is presented according to which the introduction of cost-based pricing of payment instruments would have a bigger impact than simply raising the number of EFTPOS terminals.

]]> 10.1504/IJEBANK.2008.020438 International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 36 - 45 Leo Van Hove Vrije Universiteit Brussel, Room 2C147, Pleinlaan 2, B-1050 Brussels, Belgium payment instruments debit cards electronic purses efficiency social cost cost-based pricing Belgium The Netherlands e-banking electronic banking. 2008-09-24T23:20:50-05:00 1 1 36 45 2008-09-24T23:20:50-05:00 http://www.inderscience.com/link.php?id=20439 Existing structures on financial stock markets circumvent a direct Customer Relationship Management (CRM), particularly the communication between exchange operators and retail investors, as banks are the legally enthroned intermediary. As a result, exchange operators have only limited information about preferences of retail investors. Web 2.0 applications offer opportunities to bridge this lack. To motivate retail investors to use the implemented web 2.0 applications governance mechanisms must be in place. This contribution describes such a web 2.0 concept and their realisation in practice. First insights about customer acceptance and adoption of such a concept are empirically analysed. Governance of web 2.0 platforms in the stock exchanges industry
Stefan Stieglitz, Christoph Lattemann
International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 46 - 59
Existing structures on financial stock markets circumvent a direct Customer Relationship Management (CRM), particularly the communication between exchange operators and retail investors, as banks are the legally enthroned intermediary. As a result, exchange operators have only limited information about preferences of retail investors. Web 2.0 applications offer opportunities to bridge this lack. To motivate retail investors to use the implemented web 2.0 applications governance mechanisms must be in place. This contribution describes such a web 2.0 concept and their realisation in practice. First insights about customer acceptance and adoption of such a concept are empirically analysed.

]]> 10.1504/IJEBANK.2008.020439 International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 46 - 59 Stefan Stieglitz Christoph Lattemann Department of Corporate Governance and eCommerce, University of Potsdam, Germany. ' Department of Corporate Governance and eCommerce, University of Potsdam, Germany social software CRM stock exchange motivation governance web 2.0 platforms financial stock markets customer relationship management retail investors e-banking electronic banking customer acceptance customer adoption. 2008-09-24T23:20:50-05:00 1 1 46 59 2008-09-24T23:20:50-05:00 http://www.inderscience.com/link.php?id=20440 This paper aims to provide: a description from a strategic, organisational and technological point of view of "the state-of-the-art" of Community and Collaboration (C&C) tools in the Italian banking industry; a roadmap to help management to implement C&C tools. The research is based on 16 retrospective case studies that cover more than 50% of the banking sector in Italy by number of employees. The findings provide interesting elements and suggestions to develop a Community in a banking context. Community and Collaboration tools in the Italian banking industry
Mariano Corso, Andrea Giacobbe, Antonella Martini
International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 60 - 72
This paper aims to provide: a description from a strategic, organisational and technological point of view of "the state-of-the-art" of Community and Collaboration (C&C) tools in the Italian banking industry; a roadmap to help management to implement C&C tools. The research is based on 16 retrospective case studies that cover more than 50% of the banking sector in Italy by number of employees. The findings provide interesting elements and suggestions to develop a Community in a banking context.

]]> 10.1504/IJEBANK.2008.020440 International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 60 - 72 Mariano Corso Andrea Giacobbe Antonella Martini School of Management, Polythecnic of Milano, P.zza Leonardo da Vinci, 20133 Milano, Italy. ' School of Management, Polythecnic of Milano, P.zza Leonardo da Vinci, 20133 Milano, Italy. ' Faculty of Engineering, University of Pisa, Via Diotisalvi, 2, 56122 Pisa, Italy CoP communities of practice collaboration tools intranets Italian banking industry case studies ICT Italy e-banking electronic banking. 2008-09-24T23:20:50-05:00 1 1 60 72 2008-09-24T23:20:50-05:00 http://www.inderscience.com/link.php?id=20441 It is almost 15 years since the Indian banking sector was liberalised and paradigm shift happened in the Indian banking services. All banks have either totally implemented 'Core banking Systems' or halfway through. A survey result was obtained from 292 respondents about their views on electronic banking channels. The results indicate that the majority of the customers are very comfortable and willing to use e-banking channels. At the same time, over 80% feel that 'human contact is necessary'. This throws up a challenge to banks. Technology alone cannot give a sustainable competitive advantage for the banks. When all banks introduce IT in their technology, IT will lose its position as a differentiator. Beyond a point, IT along with 'personal touch' will be necessary for the banks to retain the existing clients and attract new clients. Banks have to incorporate this in their IT and operational strategy. Looking beyond technology: a study of e-banking channel acceptance by Indian customers
N. Kamakodi, Basheer Ahmed Khan
International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 73 - 94
It is almost 15 years since the Indian banking sector was liberalised and paradigm shift happened in the Indian banking services. All banks have either totally implemented 'Core banking Systems' or halfway through. A survey result was obtained from 292 respondents about their views on electronic banking channels. The results indicate that the majority of the customers are very comfortable and willing to use e-banking channels. At the same time, over 80% feel that 'human contact is necessary'. This throws up a challenge to banks. Technology alone cannot give a sustainable competitive advantage for the banks. When all banks introduce IT in their technology, IT will lose its position as a differentiator. Beyond a point, IT along with 'personal touch' will be necessary for the banks to retain the existing clients and attract new clients. Banks have to incorporate this in their IT and operational strategy.

]]> 10.1504/IJEBANK.2008.020441 International Journal of Electronic Banking, Vol. 1, No. 1 (2008) pp. 73 - 94 N. Kamakodi Basheer Ahmed Khan City Union Bank Ltd, Central Office, 149, TSR Big Street, 612 001 Kumbakonam, Tanjore District, Tamil Nadu, India. ' Professor of Management, Pondicherry University, 605 001, Pondicherry banking technology customer acceptance e-banking India online banking delivery channels core banking solutions information technology consumer behaviour branch banking electronic banking channel acceptance ICT. 2008-09-24T23:20:50-05:00 1 1 73 94 2008-09-24T23:20:50-05:00