International Journal of Business Performance Management http://www.inderscience.com/browse/index.php?journalID=3&year=2012&vol=13&issue=1 Inderscience Publishers Ltd en-uk International Journal of Business Performance Management 1368-4892 1741-5039 © 2012 Inderscience Publishers Ltd editor@inderscience.com https://www.inderscience.com/images/files/coverImgs/ijbpm_scoverijbpm.jpg http://www.inderscience.com/browse/index.php?journalID=3&year=2012&vol=13&issue=1 http://www.inderscience.com/link.php?id=44861 As organisations across the globe have faced stiff cut-throat competition in the last three decades, Indian industry too has not escaped the brunt of globalisation. Indian manufacturing industry has also witnessed irrepressible competition in the recent times, predominantly due to the opening up of the Indian economy from merely a regulated economy. To abet the competitiveness amongst Indian industry, organisations have embraced an assortment of approaches or philosophies. One of such approaches is total quality management (TQM). TQM has received worldwide attention and is being adopted in many industries, particularly within developed economies. TQM has emerged as a customer-centric approach encompassing a set of management policies that deliver quality to maintain a sustainable competitive edge. A study has been conducted in a public sector undertaking of India to demonstrate the excellent potential of TQM initiatives in addressing the organisational concerns of tackling high levels of process defects. The study reveals that holistic adoption of TQM axioms results in strengthening the organisational competitiveness by virtue of enhanced quality, productivity, customer satisfaction and realisation of significant reduction of process defects. Total quality management implementation for reducing percent process defects in a manufacturing organisation
Inderpreet Singh Ahuja
International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 1 - 17
As organisations across the globe have faced stiff cut-throat competition in the last three decades, Indian industry too has not escaped the brunt of globalisation. Indian manufacturing industry has also witnessed irrepressible competition in the recent times, predominantly due to the opening up of the Indian economy from merely a regulated economy. To abet the competitiveness amongst Indian industry, organisations have embraced an assortment of approaches or philosophies. One of such approaches is total quality management (TQM). TQM has received worldwide attention and is being adopted in many industries, particularly within developed economies. TQM has emerged as a customer-centric approach encompassing a set of management policies that deliver quality to maintain a sustainable competitive edge. A study has been conducted in a public sector undertaking of India to demonstrate the excellent potential of TQM initiatives in addressing the organisational concerns of tackling high levels of process defects. The study reveals that holistic adoption of TQM axioms results in strengthening the organisational competitiveness by virtue of enhanced quality, productivity, customer satisfaction and realisation of significant reduction of process defects.

]]> 10.1504/IJBPM.2012.044861 International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 1 - 17 Inderpreet Singh Ahuja University College of Engineering, Punjabi University, Patiala – 147 002, Punjab, India total quality management TQM practices manufacturing organisations manufacturing performance competitiveness India process defects. 2012-01-13T23:20:50-05:00 13 1 1 17 2012-01-13T23:20:50-05:00 http://www.inderscience.com/link.php?id=44862 It has been two decades since India embarked on an ambitious programme on uplifting women's socio economic status. Over the last decade, many of its benefits have manifested themselves and one of the areas where growth is clearly visible is direct selling. Direct selling in India, today is considered as a sunrise industry after agriculture with almost all the big players eyeing for a big share of the coveted pie. The paper focuses on the role of Tupperware Corporation in the socio-economic development of women. What difficulties Tupperware faced while entering into India and the strategies adopted by it to establish itself in the country. The paper further stresses on how the company changed its marketing strategies to suit the needs of Indian consumers and become one of the leading direct selling companies of India with its 100% female sales force. Tupperware: achieving sustainable development goals through elevating socio-economic status of women in India
Harjit Singh; Nikunj Aggarwal
International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 18 - 27
It has been two decades since India embarked on an ambitious programme on uplifting women's socio economic status. Over the last decade, many of its benefits have manifested themselves and one of the areas where growth is clearly visible is direct selling. Direct selling in India, today is considered as a sunrise industry after agriculture with almost all the big players eyeing for a big share of the coveted pie. The paper focuses on the role of Tupperware Corporation in the socio-economic development of women. What difficulties Tupperware faced while entering into India and the strategies adopted by it to establish itself in the country. The paper further stresses on how the company changed its marketing strategies to suit the needs of Indian consumers and become one of the leading direct selling companies of India with its 100% female sales force.

]]> 10.1504/IJBPM.2012.044862 International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 18 - 27 Harjit Singh; Nikunj Aggarwal Department of Management, Galgotia University, Knowledge Park-II, Greater Noida, Uttar Pradesh, India. ' Department of Management, Galgotia University, Knowledge Park-II, Greater Noida, Uttar Pradesh, India direct selling women empowerment socio-economic status Tupperware Brands Corporation business performance India female empowerment. 2012-01-13T23:20:50-05:00 13 1 18 27 2012-01-13T23:20:50-05:00 http://www.inderscience.com/link.php?id=44863 We evaluate the resource utilisation efficiency with strategy alliances by data envelopment analysis to investigate whether we can reinforce hotel efficiency improvement. The empirical results show that hotels with international chain strategy alliances enjoy higher resource utilisation efficiency than independent operated hotels. The hotel with the more diversification of precompetitive alliances enjoys less resource utilisation efficiency. Furthermore, the deregulation of tourism in China had no impact on the results. Strategic alliances and hotel efficiency in Taiwan
Tsai-Lien Yeh; Tser-Yieth Chen; Chia-Kai Li
International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 28 - 45
We evaluate the resource utilisation efficiency with strategy alliances by data envelopment analysis to investigate whether we can reinforce hotel efficiency improvement. The empirical results show that hotels with international chain strategy alliances enjoy higher resource utilisation efficiency than independent operated hotels. The hotel with the more diversification of precompetitive alliances enjoys less resource utilisation efficiency. Furthermore, the deregulation of tourism in China had no impact on the results.

]]> 10.1504/IJBPM.2012.044863 International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 28 - 45 Tsai-Lien Yeh; Tser-Yieth Chen; Chia-Kai Li Department of International Business, Ming-Chuan University, No. 250, Sec.5, Chung-Shan North Road, Taipei, 111, Taiwan. ' Graduate Institute of International Business, National Taipei University, No. 151, University Road, Sanhsia, 23701, Taipei County, Taiwan. ' Department of International Business, Ming-Chuan University, No. 250, Sec.5, Chung-Shan North Road, Taipei, 111, Taiwan strategic alliances data envelopment analysis DEA resource utilisation efficiency Taiwan hotel industry hotel efficiency hotel chains independent hotels. 2012-01-13T23:20:50-05:00 13 1 28 45 2012-01-13T23:20:50-05:00 http://www.inderscience.com/link.php?id=44864 Jaipur Rugs is a handmade carpet manufacturer of India with a reach to about 40,000 artisans. The firm is delivering the value to the customers while concurrently improving the standard of living of the artisan by uplifting rural employment. It has received many awards for following the best corporate social responsibility practices. The firm benefits the workers by connecting them with global markets. The Jaipur Rugs case also explores how a high level of decentralisation at investment and production helps it in converting all of its costs into variable costs and dramatically decreasing its fixed costs. The present case is divided in three parts to analyse the influence of the corporate social responsibility (CSR) practices. The first part outlines the organisational structure; the second part explicates its working while the third concludes the case through strategic discussion on firm's practices. Sustaining by working on the bottom of the pyramid: a case of Jaipur Rugs India on its socially responsible practices
Ruchi K. Tyagi
International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 46 - 59
Jaipur Rugs is a handmade carpet manufacturer of India with a reach to about 40,000 artisans. The firm is delivering the value to the customers while concurrently improving the standard of living of the artisan by uplifting rural employment. It has received many awards for following the best corporate social responsibility practices. The firm benefits the workers by connecting them with global markets. The Jaipur Rugs case also explores how a high level of decentralisation at investment and production helps it in converting all of its costs into variable costs and dramatically decreasing its fixed costs. The present case is divided in three parts to analyse the influence of the corporate social responsibility (CSR) practices. The first part outlines the organisational structure; the second part explicates its working while the third concludes the case through strategic discussion on firm's practices.

]]> 10.1504/IJBPM.2012.044864 International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 46 - 59 Ruchi K. Tyagi School of Management, Radha Govind Group of Institutions, Meerut, U.P., 250004, India corporate social responsibility CSR global supply chains customer value standards of living carpet weavers triple bottom line employee orientation stakeholders corporate reputation India carpet. manufacturing handmade carpets decentralisation organisational structure. 2012-01-13T23:20:50-05:00 13 1 46 59 2012-01-13T23:20:50-05:00 http://www.inderscience.com/link.php?id=44865 This paper examines the relative impact of employee satisfaction with communication on trust in a work-setting. The data was drawn from an employee survey conducted in two consecutive years in a medium-size food processing organisation operating in Australia. Regression analysis revealed that employee satisfaction with how managers and supervisors communicated with them significantly affected their feeling of trust. The results were highly consistent across the two survey years. More specifically, aspects of communication that most significantly affected trust was the extent to which supervisors, mid-level managers and senior managers were perceived to communicate well with employees. Comparatively, the relative impacts of teamwork, participation and overall job satisfaction on trust were not as significant. Does employee satisfaction with communication affect trust? Longitudinal evidence from an Australian study
Rachid Zeffane
International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 60 - 74
This paper examines the relative impact of employee satisfaction with communication on trust in a work-setting. The data was drawn from an employee survey conducted in two consecutive years in a medium-size food processing organisation operating in Australia. Regression analysis revealed that employee satisfaction with how managers and supervisors communicated with them significantly affected their feeling of trust. The results were highly consistent across the two survey years. More specifically, aspects of communication that most significantly affected trust was the extent to which supervisors, mid-level managers and senior managers were perceived to communicate well with employees. Comparatively, the relative impacts of teamwork, participation and overall job satisfaction on trust were not as significant.

]]> 10.1504/IJBPM.2012.044865 International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 60 - 74 Rachid Zeffane Department of Management, Marketing and Public Administration, College of Business Administration, University of Sharjah, P.O. Box 27272 Sharjah, United Arab Emirates communication trust in managers employee satisfaction job satisfaction participation teamwork food processing Australia employee participation. 2012-01-13T23:20:50-05:00 13 1 60 74 2012-01-13T23:20:50-05:00 http://www.inderscience.com/link.php?id=44866 The vast subject of knowledge management has recently started gaining significance in India. However, despite the investment of time, resources and money, only few companies can claim to have successfully implemented an organisation-wide knowledge management system. These past experiences reiterate technology infrastructure to be only an enabler of knowledge management and the employees to be the driving force. The purpose of the research is to focus on the perception of employees towards knowledge creation, transfer and sharing practices in an Indian public sector enterprise, MMTC. This project seeks to recognise and recommend characteristics that enhance knowledge sharing attitudes in employees and work culture in organisations. The research explores the need of developing knowledge management strategy and linking it with corporate goals and human resources strategy and processes. It also describes the traits that define a 'learning organisation' and provides actionable steps which can enable this particular organisation to become one. Orientation of MMTC employees towards knowledge management and learning organisation
Manosi Chaudhuri; Pallavi Banerjee
International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 75 - 86
The vast subject of knowledge management has recently started gaining significance in India. However, despite the investment of time, resources and money, only few companies can claim to have successfully implemented an organisation-wide knowledge management system. These past experiences reiterate technology infrastructure to be only an enabler of knowledge management and the employees to be the driving force. The purpose of the research is to focus on the perception of employees towards knowledge creation, transfer and sharing practices in an Indian public sector enterprise, MMTC. This project seeks to recognise and recommend characteristics that enhance knowledge sharing attitudes in employees and work culture in organisations. The research explores the need of developing knowledge management strategy and linking it with corporate goals and human resources strategy and processes. It also describes the traits that define a 'learning organisation' and provides actionable steps which can enable this particular organisation to become one.

]]> 10.1504/IJBPM.2012.044866 International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 75 - 86 Manosi Chaudhuri; Pallavi Banerjee Birla Institute of Management Technology, Plot No. 5, Knowledge Park II, Greater NOIDA, UP-201306, India. ' Birla Institute of Management Technology, Plot No. 5, Knowledge Park II, Greater NOIDA, UP-201306, India learning organisations knowledge management India public sector enterprises factor analysis Garvin assessment survey organisational learning knowledge sharing organisational culture. 2012-01-13T23:20:50-05:00 13 1 75 86 2012-01-13T23:20:50-05:00 http://www.inderscience.com/link.php?id=44867 The primary goal of inventory management is to optimise the flow and distribution of goods among warehouses and retailers so as to maximise the overall benefit across the supply chain. In this paper, a staggered ordering model is considered for a push demand case in a confectionery industry with an increased rate of demand over a time period. Staggered ordering means, the demands of retailers of different regions is scheduled in separate time intervals so that, each region's retailers replenish their inventories only at a particular time. This process makes the aggregation of highest and lowest demands in a particular time period smoothened. This will enable production and distribution departments with an extra flexibility in meeting demands of different regions, thereby optimising the transportation and inventory carrying costs of the whole system. Since the demand is of push type, demand can be scheduled as per the production and transportation capacities, thereby saving extra cost in holding large inventories in the supply chain to meet the customer demand. This model will reduce variability of demand in a particular time period and also minimise the total cost of the entire supply chain for a finite planning horizon. A staggered ordering model for push demand case in a supply chain of the confectionery industry: a case study
K. Balaji Reddy; S. Narayanan; S.R. Raju
International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 87 - 102
The primary goal of inventory management is to optimise the flow and distribution of goods among warehouses and retailers so as to maximise the overall benefit across the supply chain. In this paper, a staggered ordering model is considered for a push demand case in a confectionery industry with an increased rate of demand over a time period. Staggered ordering means, the demands of retailers of different regions is scheduled in separate time intervals so that, each region's retailers replenish their inventories only at a particular time. This process makes the aggregation of highest and lowest demands in a particular time period smoothened. This will enable production and distribution departments with an extra flexibility in meeting demands of different regions, thereby optimising the transportation and inventory carrying costs of the whole system. Since the demand is of push type, demand can be scheduled as per the production and transportation capacities, thereby saving extra cost in holding large inventories in the supply chain to meet the customer demand. This model will reduce variability of demand in a particular time period and also minimise the total cost of the entire supply chain for a finite planning horizon.

]]> 10.1504/IJBPM.2012.044867 International Journal of Business Performance Management, Vol. 13, No. 1 (2012) pp. 87 - 102 K. Balaji Reddy; S. Narayanan; S.R. Raju School of Mechanical and Building Sciences, VIT University, Vellore-14, Tamilnadu, India. ' VIT University, Vellore-14, Tamilnadu, India. ' Nutrine Confectionery Company Pvt. Ltd., Chittoor, Andhra Pradesh, India supply chain management SCM inventory optimisation demand variability staggered ordering push demand confectionery industry business performance management inventory management. 2012-01-13T23:20:50-05:00 13 1 87 102 2012-01-13T23:20:50-05:00