Electronic Government, an International Journal http://www.inderscience.com/browse/index.php?journalID=72&year=2012&vol=9&issue=1 Inderscience Publishers Ltd en-uk Electronic Government, an International Journal 1740-7494 1740-7508 © 2012 Inderscience Publishers Ltd editor@inderscience.com https://www.inderscience.com/images/files/coverImgs/eg_scovereg.jpg http://www.inderscience.com/browse/index.php?journalID=72&year=2012&vol=9&issue=1 http://www.inderscience.com/link.php?id=44776 Through the advantages of the use of online and electronic ticketing (e-ticketing) services, the sporting entertainment industry has been able to increase the production and effectiveness of their customer relation management department. It is an interesting academic research question concerning this balance of productivity losses and gains in employee cohesiveness that warrants additional research in the intrinsic motivations of both management and their employees. From an empirical study, it was found that frequent e-ticket users were relatively secure in using such applications, while those with fewer exposures did suffer more fear of loss and exposure of personal information on the internet concerning the use of e-ticket options. CRM and identity theft issues associated with e-ticketing of sports and entertainment
Amber A. Smith; Alan D. Smith
Electronic Government, an International Journal, Vol. 9, No. 1 (2012) pp. 1 - 26
Through the advantages of the use of online and electronic ticketing (e-ticketing) services, the sporting entertainment industry has been able to increase the production and effectiveness of their customer relation management department. It is an interesting academic research question concerning this balance of productivity losses and gains in employee cohesiveness that warrants additional research in the intrinsic motivations of both management and their employees. From an empirical study, it was found that frequent e-ticket users were relatively secure in using such applications, while those with fewer exposures did suffer more fear of loss and exposure of personal information on the internet concerning the use of e-ticket options.

]]> 10.1504/EG.2012.044776 Electronic Government, an International Journal, Vol. 9, No. 1 (2012) pp. 1 - 26 Amber A. Smith; Alan D. Smith Department of Management and Marketing, Robert Morris University, Pittsburgh, PA 15219-3099, USA. ' Department of Management and Marketing, Robert Morris University, Pittsburgh, PA 15219-3099, USA business strategy CRM customer relationship management empirical e-finance e-government e-tickets online identity theft sports ticketing electronic finance electronic government online ticketing electronic ticketing e-ticketing. 2012-01-07T23:20:50-05:00 9 1 1 26 2012-01-07T23:20:50-05:00 http://www.inderscience.com/link.php?id=44777 This paper describes Scantegrity, an electronic voting system developed by Chaum et al. (2008b), and it analyses Scantegrity's ability to satisfy the goals of privacy and verifiability. The paper describes a programmatic attack on Scantegrity and presents findings in the form of program output for a corrupted hypothetical election. The attack takes advantage of the inherent vulnerability of electronic voting systems due to the tension between the goals of privacy and verifiability. It exposes a security weakness in electronic voting systems, and it establishes the need to control code compilation and provide physical security for that compiled code throughout the election process. Electronic voting with Scantegrity: analysis and exposing a vulnerability
John S. Dean
Electronic Government, an International Journal, Vol. 9, No. 1 (2012) pp. 27 - 45
This paper describes Scantegrity, an electronic voting system developed by Chaum et al. (2008b), and it analyses Scantegrity's ability to satisfy the goals of privacy and verifiability. The paper describes a programmatic attack on Scantegrity and presents findings in the form of program output for a corrupted hypothetical election. The attack takes advantage of the inherent vulnerability of electronic voting systems due to the tension between the goals of privacy and verifiability. It exposes a security weakness in electronic voting systems, and it establishes the need to control code compilation and provide physical security for that compiled code throughout the election process.

]]> 10.1504/EG.2012.044777 Electronic Government, an International Journal, Vol. 9, No. 1 (2012) pp. 27 - 45 John S. Dean Department of Computer Science, Information Systems, and Mathematics, Park University, 8700 N.W. River Park Drive, Parkville, MO 64152, USA Scantegrity e-government e-voting mix network RPC randomised partial checking attacks electronic government electronic voting online voting privacy verifiability vulnerability election corruption election fraud security. 2012-01-07T23:20:50-05:00 9 1 27 45 2012-01-07T23:20:50-05:00 http://www.inderscience.com/link.php?id=44778 In the Security-Liberty balance, individuals would weigh the benefits of government surveillance against what the cost would be to our civil liberties. Drawing on Social Cognitive Theory (SCT), this study empirically operationalises and tests citizens' attitudes towards internet government surveillance and discusses predictors of these attitudes that help elicit the notion of Security-Liberty balance through a survey study. We propose that individuals' internet self-efficacy and social awareness affect perceived need for government surveillance and government intrusion concerns. The study presents empirically tested relationships which are important for informing the debate and developing well-balanced policies of security protection and civil liberties. The security-liberty balance: individuals' attitudes towards internet government surveillance
Heng Xu; Tamara Dinev
Electronic Government, an International Journal, Vol. 9, No. 1 (2012) pp. 46 - 63
In the Security-Liberty balance, individuals would weigh the benefits of government surveillance against what the cost would be to our civil liberties. Drawing on Social Cognitive Theory (SCT), this study empirically operationalises and tests citizens' attitudes towards internet government surveillance and discusses predictors of these attitudes that help elicit the notion of Security-Liberty balance through a survey study. We propose that individuals' internet self-efficacy and social awareness affect perceived need for government surveillance and government intrusion concerns. The study presents empirically tested relationships which are important for informing the debate and developing well-balanced policies of security protection and civil liberties.

]]> 10.1504/EG.2012.044778 Electronic Government, an International Journal, Vol. 9, No. 1 (2012) pp. 46 - 63 Heng Xu; Tamara Dinev College of Information Sciences and Technology, The Pennsylvania State University, University Park, PA 16802, USA. ' Department of Information Technology and Operations Management, Barry Kaye College of Business, Florida Atlantic University, Boca Raton, FL 33431, USA internet self-efficacy social awareness e-government government surveillance GIC government intrusion intrusion concerns electronic government security civil liberties social cognitive theory internet. 2012-01-07T23:20:50-05:00 9 1 46 63 2012-01-07T23:20:50-05:00 http://www.inderscience.com/link.php?id=44779 Federated Identity Management (FIdM) systems are at the heart of any online service in a public, private or hybrid autonomous cooperating system. This paper reviews and compares several existing approaches for building FIdM systems in the specific sector of e-government by showing Identity Management (IdM) schemes employed by several countries representatives of different realities by size, geographical location and Public Administration (PA) traditions. The paper analyses then the case of Italy by introducing the ongoing effort for defining and developing a nationwide e-government Enterprise Architecture to guarantee a flexible approach for integrated application services, respecting local and central administrations' autonomy. The paper finally focuses on the FIdM aspects employed within the Italian Enterprise Architecture. Federated Identity Management systems in e-government: the case of Italy
Roberto Baldoni
Electronic Government, an International Journal, Vol. 9, No. 1 (2012) pp. 64 - 84
Federated Identity Management (FIdM) systems are at the heart of any online service in a public, private or hybrid autonomous cooperating system. This paper reviews and compares several existing approaches for building FIdM systems in the specific sector of e-government by showing Identity Management (IdM) schemes employed by several countries representatives of different realities by size, geographical location and Public Administration (PA) traditions. The paper analyses then the case of Italy by introducing the ongoing effort for defining and developing a nationwide e-government Enterprise Architecture to guarantee a flexible approach for integrated application services, respecting local and central administrations' autonomy. The paper finally focuses on the FIdM aspects employed within the Italian Enterprise Architecture.

]]> 10.1504/EG.2012.044779 Electronic Government, an International Journal, Vol. 9, No. 1 (2012) pp. 64 - 84 Roberto Baldoni Dipartimento di Informatica e Sistemistica "Antonio Ruberti", Universita degli Studi di Roma "La Sapienza" di Roma, Via Ariosto 25, 00185 Roma, Italy FIdM federated identity management information security management support SAML security assertion markup language enterprise architectures e-government public sector Italy electronic government. 2012-01-07T23:20:50-05:00 9 1 64 84 2012-01-07T23:20:50-05:00 http://www.inderscience.com/link.php?id=44780 This paper suggests a conceptual model for applying the Virtual Reality (VR) technology on the information sector of the e-Government. A conceptual model for applying VEs in e-Government websites is suggested. The model is empirically applied on the electronic services offered to citizens through the website of the Ministry of Municipalities and Urban Planning affairs in the Kingdom of Bahrain. It is found that engaging VEs as interactive visual gates of information in such websites can help in developing the quality and interactivity of services offered to citizens. Moreover, it can strengthen the interoperability between governmental authorities and sub-directorates. Virtual Environments: towards interactive gates of information in e-Government
Sherif Mohammed Ali El-Wageeh
Electronic Government, an International Journal, Vol. 9, No. 1 (2012) pp. 85 - 102
This paper suggests a conceptual model for applying the Virtual Reality (VR) technology on the information sector of the e-Government. A conceptual model for applying VEs in e-Government websites is suggested. The model is empirically applied on the electronic services offered to citizens through the website of the Ministry of Municipalities and Urban Planning affairs in the Kingdom of Bahrain. It is found that engaging VEs as interactive visual gates of information in such websites can help in developing the quality and interactivity of services offered to citizens. Moreover, it can strengthen the interoperability between governmental authorities and sub-directorates.

]]> 10.1504/EG.2012.044780 Electronic Government, an International Journal, Vol. 9, No. 1 (2012) pp. 85 - 102 Sherif Mohammed Ali El-Wageeh Department of Architectural Engineering, College of Architectural Engineering and Design, The Kingdom University, P.O. Box Manama 40434, Kingdom of Bahrain e-government VR virtual reality VEs virtual environments online services interactivity e-readiness index interoperability hyperlinks electronic government government websites e-services electronic services web services Bahrain. 2012-01-07T23:20:50-05:00 9 1 85 102 2012-01-07T23:20:50-05:00