International Journal of Value Chain Management (IJVCM)

International Journal of Value Chain Management

2009 Vol.3 No.4

Special Issue on Innovation in Business Value Chain Management

Guest Editors: Professor Bruce Chien-Ta Ho, Professor Peter A.C. Smith and Professor Jayanthi Ranjan

Editorial

Pages Title and author(s)
335-345A research framework using SERVQUAL instrument to analyse the quality of services provided by private institutions of higher learning in Malaysia
Arivalan Ramaiyah, Jeya Chandra Malar Jayaprakash, Ahmad Nurulazam Md. Zain
DOI: 10.1504/IJVCM.2009.031764
346-355Service quality in cosmetic industry
P. Pinakapani, M.S.R. Sesha Giri, K. Sruti
DOI: 10.1504/IJVCM.2009.031765
356-373An institutional analysis of Chinese business relationships
Antony Drew, Anton Kriz
DOI: 10.1504/IJVCM.2009.031766
374-385Pricing and cost recovery of urban water supply in Mangalore City Corporation area – a case study
Nagendra Sanoor
DOI: 10.1504/IJVCM.2009.031767
386-400Celebrity endorsement – a competitive tool for brand positioning
G. Muruganantham, S. Kaliyamoorthy
DOI: 10.1504/IJVCM.2009.031768
401-410Techniques, process and enterprise application for e-CRM using data mining
Jayanthi Ranjan, Vishal Bhatnagar
DOI: 10.1504/IJVCM.2009.031769
411-430Financing of small scale enterprises (SSEs): a survey of literature
Sushma Rani Verma, B.S. Bodla
DOI: 10.1504/IJVCM.2009.031770
431-445Business excellence in global corporations through emotionally intelligent leadership
Sanjay Kumar Singh, B.S. Sahay
DOI: 10.1504/IJVCM.2009.031771

 

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