International Journal of Services Technology and Management  (IJSTM)
ISSN (Online): 1741-525X  -  ISSN (Print): 1460-6720

Published in 8 issues per year  (View Subscription Price)

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Abstracting/Indexing Services and Journal Lists

   Objectives

The aims of IJSTM are to: disseminate knowledge; provide a learned reference in the field; and establish channels of communication between academic and research experts, policy-makers and executives, in the services industry and related institutions.

   Readership

Professionals, academics, researchers, and managers

   Contents

IJSTM provides an international forum and refereed authoritative source of information in the field of services innovation, services technologies and management, as well as the role of the supply chain, logistics and other related topics.

Services are not limited to a particular sector. They cover a wide range of operations and functions such as human aspects of health care, and technological aspects of public services design and management, as well as services provided by the manufacturing sector, information services and the associated cultural, ethical, legal and political aspects.

   Subject Coverage

• Services technology, management and technology management: policy, strategic and operational issues
• Services and innovation
• Information technology and communication in services
• E-commerce
• Supply chain management
• New developments in marketing and retailing
• Human resources and development in services
• Customer care
• TQM, services quality
• Distribution and logistics
• Ecologically driven services
• Economics of services
• Services in society, ethics and culture

   Specific Notes for Authors

Submitted papers should not have been previously published nor be currently under consideration for publication elsewhere. (N.B. Conference papers may only be submitted if the paper has been completely re-written and the author has cleared any necessary permissions with the copyright owner if it has been previously copyrighted). All authors must declare they have read and agreed to the content of the submitted manuscript. A full statement of our Ethical Guidelines for Authors is available.

All papers are refereed through a double blind process. A guide for authors, sample copies and other relevant information for submitting papers are available on the Author Guidelines web-page.

To submit a paper, please go to Submissions of Papers

AUTHORS MUST SUBMIT THEIR PAPERS THROUGH THE ONLINE SUBMISSION SYSTEM, OTHERWISE THEIR PAPERS WILL NOT BE CONSIDERED FOR PUBLICATION

All papers must be submitted online. If you experience any problems submitting your paper online, please contact submissions@inderscience.com, describing the exact problem you experience. Please include in your email the title of the Journal.

   Editors and Members of the Editorial Board

Editor in Chief

Dr. M.A. Dorgham
International Centre for Technology and Management
UK
editorialinderscience.com

Associate Editor

Prof. Steven Si
School of Economics and Management, Tongji University, Shanghai, China; and
Bloomsburg University of Pennsylvania
Department of Management
College of Business
Bloomsburg PA 17815-1301
USA

Regional Editor Japan

Emeritus Prof. Hajime Eto
University of Tsukuba
Nakano 3-43-17-305
Nakano-ku
Tokyo 164-0001
JAPAN

American Editor

Prof. Daniel Berg
Director and former President
Rensselaer Polytechnic Institute
Department of Decision Sciences and Engineering Systems
110-8th Street - 5015 CII Bldg.
Troy NY 12180-3590
USA

European Editor

Prof. Ian Miles
Director
University of Manchester
PREST
Manchester M13 9PL
UK

Far East Editor

Prof. Pao-Long Chang
Institute of Business and Management
National Chiao Tung University
4F, No 114 Section 1, Chung-Hsiao West Road
Taipei
TAIWAN

Associate Editor for Electronic Commerce

Dr. Jonathan A. Morell
Director of Evaluation
Fulcrum Corporation
NewVectors Division
4075 Wilson Blvd
Arlington, VA 22203
USA

Editorial Board Members

Prof. Pier A. AbettiPi
Rensselaer Polytechnic Institute
Lally School of Management and Technology
Troy NY 12180-3590
USA

Sven-Eric AnderssenSv
Scandinavian Airlines System
Stöpvsk
Stockholm
SWEDEN

Prof. Stephen W. BrownSt
Edward M. Carson Chair in Services Marketing and Director
Arizona State University
Center for Services Leadership
W P Carey School of Business
P O Box 874106
Tempe AZ 85287-4106
USA

Prof. Jean-Charles ChebatJe
Chaire Omer-DeSerres (#4348a)
HEC Montréal
3000 Côte Ste-Catherine
Montréal
CANADA

Prof. Dr. Jacques ColinJa
Director, CRET-LOG
Université de la Méditerranée
Aix-Marseille 2
F-13625 Aix-en-Provence Cedex
FRANCE

Prof. Dr. Helmut M. DietlHe
Professor of Service & Operations Management
University of Zurich
Institute for Strategy and Business Economics
Winterthurerstrasse 92
CH-8006 Zurich
SWITZERLAND

Dr. E. Anders ErikssonE.
Associate Director of Research
Swedish Defence Research Agency FOA
Stockholm
SWEDEN

Prof. Rinaldo EvangelistaRi
Consiglio Nazionale delle Ricerche
Istituto di Studi sulla Ricerca e Documentazione Scientifica (CNR-ISRDS)
Via Cesare De Lollis 12
00185 Roma
ITALY

Prof. Dr. O.A.M. FisscherO.
Faculty of Technology and Management
University of Twente
Enschede
NETHERLANDS

Dr. Pennie FrowPe
University of Sydney
Discipline of Marketing
Faculty of Economics and Business
NSW 2006
AUSTRALIA

Dr. Eliezer GeislerEl
Distinguished University Professor; Associate Dean and Director
Illinois Institute of Technology
IIT Center for the Management of Medical Technology (CMMT)
The Stuart Graduate School of Business
Chicago IL 60661
USA

Prof. Abby GhobadianAb
Professor of Organisational Performance; Director of School of Projects, Processes and Systems
Henley Management College
Greenlands
Oxfordshire
Henley-on-Thames RG9 3AU
UK

Prof. Giorgio GottardiGi
Dipartimento di Tecnica e Gestione dei Sistemi Industriali
Università di Padova
Facoltà di Ingegneria
Stradella S.Nicola 3
Vicenza
ITALY

Prof. Dr. Evert GummessonEv
Professor, Service Management and Marketing Research Director
Stockholm University
School of Business
SE-10691 Stockholm
SWEDEN

Prof. James HeskettJa
Service Management
Harvard University
Graduate School of Business Administration
Boston
USA

Dr. Inkeri HirvensaloIn
Head of Research
ETA
Tanhumäentie 27A
Järvenpää
FAROE ISLANDS

Prof. Samuel K.M. HoSa
Dean
Hang Seng School of Commerce
Founder Chair - ICIT, HK5SA, APBEST
Siu Lek Yuen
Shatin NT
HONG KONG

Prof. Mathew JosephMa
Professor of Marketing
St. Mary's University
Bill Greehey School of Business
One Camino Santa Maria
San Antonio, TX 78228
USA

Prof. Dr. Sylvia Mercado KierkegaardSy
President
International Association of IT Lawyers
Tuborgvej 106
DK-2900 Hellerup
DENMARK

Prof. Kyoichi Jim KijimaKy
Tokyo Institute of Technology
VALDES, Dept. of Value and Decision Science
Graduate School of Decision Science and Technology,
2-12-1 Ookayama, Meguro-ku
Tokyo, 152-8552
JAPAN

Prof. Dr. Tobias KollmannTo
Universität Duisburg-Essen
Lehrstuhl für E-Business und E-Entrepreneurship
Fachbereich Wirtschaftswissenschaften
Campus Essen, Universitätsstraße 9
D-45141 Essen
GERMANY

Prof. Dr. Michel LarocheMi
Royal Bank Distinguished Professor of Marketing
Concordia University
Department of Marketing
John Molson School of Business
1455 de Maisonneuve West
Montreal QC H3G 1M8
CANADA

Prof. Dr. Shanling LiSh
McGill University
Desautels Faculty of Management
1001 Sherbrooke Street West
Montreal, Quebec, H3G 1A5
CANADA

Prof. Hervé MatheHe
Director, Strategic Planning
ESSEC
Graduate School of Economics and Commercial Sciences
Avenue Bernard Hirsch B.P. 50105
95021 Cergy-Pontoise Cedex
FRANCE

Prof. Adrian PayneAd
University of New South Wales
School of Marketing
Sydney 2052
AUSTRALIA

Prof. D. SudharshanD.
Professor of Marketing and Dean
University of Kentucky
Gatton College of Business and Economics
255 Gatton Business and Economics Building
Lexington KY 40506-0034
USA