Template-Type: ReDIF-Article 1.0 Author-Name: Eugene Cheng-Xi Aw Author-X-Name-First: Eugene Cheng-Xi Author-X-Name-Last: Aw Author-Name: Stephanie Hui-Wen Chuah Author-X-Name-First: Stephanie Hui-Wen Author-X-Name-Last: Chuah Author-Name: Mohamad Fazli Sabri Author-X-Name-First: Mohamad Fazli Author-X-Name-Last: Sabri Author-Name: Han-Xi Chong Author-X-Name-First: Han-Xi Author-X-Name-Last: Chong Title: 'We' want apology! Tailoring service recovery and self-construal to earn customer forgiveness Abstract: The purpose of this study is to examine the impacts of service recovery strategies and self-construal on customer forgiveness. A 2-service recovery (manipulated: apology vs. economic) × 2-self-construal (median: independent vs. interdependent) between-subject experiment was conducted with 164 subjects. Results showed: 1) when apology is given, customers with interdependent self-construal are more likely to forgive compared to customers with independent self-construal; 2) forgiveness negatively influences negative-word-of-mouth. This study provides insight to the literature by indicating that service recovery strategies need to be compatible with customers' self-construal in order to earn forgiveness following a service failure. Journal: Int. J. of Services, Economics and Management Pages: 225-242 Issue: 3 Volume: 13 Year: 2022 Keywords: service recovery; service failure; forgiveness; self-construal; negative word-of-mouth; hotel. File-URL: http://www.inderscience.com/link.php?id=126216 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:3:p:225-242 Template-Type: ReDIF-Article 1.0 Author-Name: Nirmal Chandra Roy Author-X-Name-First: Nirmal Chandra Author-X-Name-Last: Roy Title: Impact of COVID-19 on the migrant worker livelihood: study in the Jalpaiguri Region, India Abstract: The study aims to determine the impact of COVID-19 on the livelihood of the local migrant workers. It has been carried out through a structured questionnaire that was designed to collect data from 377 respondents. Simple random sampling method was used to collect the data. In the study, the test of normality has been performed on the collected data and then based on the result of the normality test, appropriate analysis has been made. However, in the study, the Wilcoxon sign rank test has been applied. Analysis has been done through SPSS 23 version. It has been revealed that the local migrant workers, who lost their jobs due to the implementation of nationwide lockdown due to COVID-19, have been the worst sufferers. Journal: Int. J. of Services, Economics and Management Pages: 243-258 Issue: 3 Volume: 13 Year: 2022 Keywords: Jalpaiguri region; COVID-19; migrant worker; livelihood; India. File-URL: http://www.inderscience.com/link.php?id=126217 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:3:p:243-258 Template-Type: ReDIF-Article 1.0 Author-Name: Yuruixian Zhang Author-X-Name-First: Yuruixian Author-X-Name-Last: Zhang Author-Name: Wei Chong Choo Author-X-Name-First: Wei Chong Author-X-Name-Last: Choo Author-Name: Yuhanis Abdul Aziz Author-X-Name-First: Yuhanis Abdul Author-X-Name-Last: Aziz Author-Name: Choy Leong Yee Author-X-Name-First: Choy Leong Author-X-Name-Last: Yee Author-Name: Jen Sim Ho Author-X-Name-First: Jen Sim Author-X-Name-Last: Ho Title: Forecasting and modelling for the inbound tourism demand volatility Abstract: Many past studies conducted have explored and focused primarily on forecasting and predicting tourism demand. However, this research aims to concentrate on the aspect of how tourism demand volatility can be forecasted and accounted for, rather than solely on how we can forecast and anticipate tourism demand itself. Seven source countries for monthly tourist arrivals in Malaysia will be considered and focused as a case study in this paper. Furthermore, the model theory of generalised autoregressive conditional heteroscedastic (GARCH) family volatility are explored in its relevance and introduced in this study. Additionally, the performance and evaluation of a new adaptive forecasting method, smooth transition exponential smoothing (STES), will be compared to GARCH-type models and several ad hoc methods for Malaysia's tourism demand volatility forecasting and modelling. Notably, our research conducted reported findings that monthly seasonality impacts existed in the mean equation, and the GARCH family models revealed that news shock continuously impact on Malaysia's tourism demand volatility. The EGARCH and GJR models utilised in this study also exhibited the asymmetric and leverage effects. Interestingly, it was also observed that the STES model surpassed GARCH family models and several ad hoc methods in forecasting and modelling. Journal: Int. J. of Services, Economics and Management Pages: 282-312 Issue: 3 Volume: 13 Year: 2022 Keywords: smooth transition exponential smoothing; STES; GARCH family models; ad hoc methods; tourism demand volatility; forecasting; modelling. File-URL: http://www.inderscience.com/link.php?id=126218 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:3:p:282-312 Template-Type: ReDIF-Article 1.0 Author-Name: Sawsen Sidrat Author-X-Name-First: Sawsen Author-X-Name-Last: Sidrat Author-Name: Younes Boujelbene Author-X-Name-First: Younes Author-X-Name-Last: Boujelbene Title: The importance of openness to the external environment for the development of entrepreneurial university Abstract: Nowadays, since the university's openness of its external environment is a key element in making it entrepreneurial, its analysis is of great importance. For this reason, we have conducted a quantitative survey of 200 heads of Tunisian universities to find out if the university's openness to its external environment is actually important and therefore can be transformed into an entrepreneurial one. In fact, this openness can be achieved mainly either through a partnership with national and international universities or through a relationship with the business world. Nevertheless, these two variables were treated in the literature for the first time in the Tunisian context through a quantitative study. In fact, the originality of our proposed model is to quantitatively test these two new variables in order to provide a better and new presentation of the entrepreneurial university and other environmental factors that condition the development of an entrepreneurial university, which also enables us to know the researchers who have dealt with this topic. Journal: Int. J. of Services, Economics and Management Pages: 203-224 Issue: 3 Volume: 13 Year: 2022 Keywords: university-university partnership; relationship with the business world; the entrepreneurial university. File-URL: http://www.inderscience.com/link.php?id=126219 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:3:p:203-224 Template-Type: ReDIF-Article 1.0 Author-Name: Claudio Di Berardino Author-X-Name-First: Claudio Di Author-X-Name-Last: Berardino Author-Name: Stefano D'Angelo Author-X-Name-First: Stefano Author-X-Name-Last: D'Angelo Author-Name: Gianni Onesti Author-X-Name-First: Gianni Author-X-Name-Last: Onesti Title: Total, direct and indirect employment effects of a hypothetical manufacturing 'shutdown': evidence from the main EU economies Abstract: There is a long tradition in economics that argues that the industrial sector has always been the engine of economic growth. However, in recent years, deindustrialisation has affected the European countries, albeit with differences, and the most negative effects of this process have occurred on the employment side rather than on value added. While the loss of employees in the productive sector raises concerns about its social and political implications, part of this process could be explained by the strong integration of manufacturing with other economic sectors - e.g., services. Indeed, its total employment absorptive capacity, generated through intersectoral linkages, is much greater than its direct employment. In this sense, using a revisited hypothetical extraction method, the main goal of the paper is to estimate the total employment impact of a hypothetical manufacturing 'shutdown', distinguishing its direct and indirect components by analysing the main European economies for the period 2000-2014. Journal: Int. J. of Services, Economics and Management Pages: 259-281 Issue: 3 Volume: 13 Year: 2022 Keywords: input-output models; hypothetical extraction method; employment; EU28. File-URL: http://www.inderscience.com/link.php?id=126220 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:3:p:259-281 Template-Type: ReDIF-Article 1.0 Author-Name: Virupaxi Bagodi Author-X-Name-First: Virupaxi Author-X-Name-Last: Bagodi Author-Name: Varsha Bagodi Author-X-Name-First: Varsha Author-X-Name-Last: Bagodi Title: Two-wheeler service sector: a billion dollar industry in India Abstract: Since the liberalisation, the two-wheeler market has grown by leaps and bounds in India. Two-wheelers have become the common mode of transportation. More than 225 million two-wheelers move on Indian roads and their usage is over 4.500 million kilometres per day. These two-wheelers require regular maintenance and upkeep for effective functioning. Gandhi (2019) asserted that the two-wheeler after-sales market would be Indian Rupees (INR) 663.33 billion in 2025. The objective of the paper is to verify the statement and to explore the policies adopted by manufacturers regarding services. System dynamics methodology is adopted to explore and experiment with various policies. Authors argue that if the spare parts replacement cost is included; it would be double than claimed by Gandhi. In two-wheeler services, the reliability of services is the important factor to reap the benefits. Journal: Int. J. of Services, Economics and Management Pages: 313-337 Issue: 4 Volume: 13 Year: 2022 Keywords: two-wheelers; India; services. File-URL: http://www.inderscience.com/link.php?id=127000 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:4:p:313-337 Template-Type: ReDIF-Article 1.0 Author-Name: Slimane Ed-Dafali Author-X-Name-First: Slimane Author-X-Name-Last: Ed-Dafali Author-Name: Miloudi Kobiyh Author-X-Name-First: Miloudi Author-X-Name-Last: Kobiyh Author-Name: Amina Omrane Author-X-Name-First: Amina Author-X-Name-Last: Omrane Author-Name: Nahid Bikhzazen Author-X-Name-First: Nahid Author-X-Name-Last: Bikhzazen Title: Collaborative behaviours and social dilemmas during the coronavirus pandemic: does gender matter in the context of Moroccan firms? Abstract: The current COVID-19 pandemic challenges require collective actions aiming at ensuring the preservation of human health by developing a social and an economic resilience. Moreover, experiences show that cooperative and civic behaviours are so credible in a context of solidarity and reciprocity according to a win-win cooperation among all social stakeholders and countries from a micro to a macro - analysis level. The present study explores the choices and decisions made by Moroccan firms through the lens of the game theory and investigates cooperative behaviours occurring during 2020 within social dilemmas. It contributes for a better formalisation of social and behavioural compliance to public policies in times of coronavirus crisis. This research provides then an enhanced understanding of gender differences related to people's behavioural responses to the COVID-19 pandemic and emphasises the importance of adopting individual and collective behaviours required for the coordination of separate actions. Journal: Int. J. of Services, Economics and Management Pages: 338-357 Issue: 4 Volume: 13 Year: 2022 Keywords: coronavirus crisis; cooperation; game theory; collective behaviours; prisoner's dilemma; gender differences. File-URL: http://www.inderscience.com/link.php?id=127001 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:4:p:338-357 Template-Type: ReDIF-Article 1.0 Author-Name: Sutanto Sutanto Author-X-Name-First: Sutanto Author-X-Name-Last: Sutanto Author-Name: Jamal Wiwoho Author-X-Name-First: Jamal Author-X-Name-Last: Wiwoho Author-Name: Intan Novela Qurrotul Aini Author-X-Name-First: Intan Novela Qurrotul Author-X-Name-Last: Aini Author-Name: Alexander Yonathan Christy Author-X-Name-First: Alexander Yonathan Author-X-Name-Last: Christy Title: Barter scheme in supply chain of traditional wet market during COVID-19 pandemic Abstract: Since early 2020, coronavirus disease 2019 (COVID-19) has become a global pandemic. This disease spreads through person-to-person by physical contact, thus physical distancing is effective to prevent the virus transmission. The retailers in the traditional wet market cannot adapt to this policy due to the lack of internet literature while most of the customers change to online shopping habits. Furthermore, the decreasing number of transactions in the market may lead to bigger problems such as expiring products, prices fluctuation, and inflation. This research formulates a supply chain model with a barter scheme and third party to connect the retailer and online customers. The barter scheme allows retailers to exchange their products with other products for living and reduce the risk of loss caused by expired products, while the third party promotes online sales and manages the barter in the system. Journal: Int. J. of Services, Economics and Management Pages: 358-377 Issue: 4 Volume: 13 Year: 2022 Keywords: supply chain model; barter; traditional wet market; strategy; COVID-19. File-URL: http://www.inderscience.com/link.php?id=127002 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:4:p:358-377 Template-Type: ReDIF-Article 1.0 Author-Name: Chen Tian Author-X-Name-First: Chen Author-X-Name-Last: Tian Author-Name: Chunhui Wang Author-X-Name-First: Chunhui Author-X-Name-Last: Wang Title: Financial literacy education and high school students - overview, analysis, suggestions and implications Abstract: Financial literacy education is essential for improving high school age students' financial wellbeing by instilling and developing awareness, knowledge, skills and attitudes of financial matters. This study analyses the importance and implications of financial literacy education by providing: 1) an overview of four countries' high school financial education and through empirical analysis; 2) identified the importance that financial literacy education plays in improving personal financial capabilities; 3) raised helpful suggestions to improve the outcomes of financial literacy education; 4) ends with a discussion on the implications of high school financial literacy education. Journal: Int. J. of Services, Economics and Management Pages: 1-16 Issue: 1 Volume: 13 Year: 2022 Keywords: financial education; financial literacy; financial behaviour; implication assessment. File-URL: http://www.inderscience.com/link.php?id=121883 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:1:p:1-16 Template-Type: ReDIF-Article 1.0 Author-Name: Sofia Rego Author-X-Name-First: Sofia Author-X-Name-Last: Rego Author-Name: Leandro Pereira Author-X-Name-First: Leandro Author-X-Name-Last: Pereira Author-Name: Álvaro Dias Author-X-Name-First: Álvaro Author-X-Name-Last: Dias Author-Name: Rui Gonçalves Author-X-Name-First: Rui Author-X-Name-Last: Gonçalves Author-Name: Renato Lopes da Costa Author-X-Name-First: Renato Lopes da Author-X-Name-Last: Costa Title: How service design can improve the patient experience Abstract: Significant changes are taking place in healthcare organisations, where the pressure is increasing to develop personalised services that meet patients' needs while integrating the necessary resources. This research joins a stream of research that suggests that healthcare can be more patient-centred, where the role of the patient is redefined from passive recipient to more active and collaborative participant. Through the feedback of patients and health providers, the service design should improve service quality. It is essential first to identify the challenges in the service that need to be improved. The present study was developed according to answers given by patients and health providers from Portuguese cardiology units. Data were collected using two questionnaires. The main findings show that patient satisfaction is very high but can be improved through efficient management and digital innovation. Journal: Int. J. of Services, Economics and Management Pages: 410-449 Issue: 4 Volume: 13 Year: 2022 Keywords: healthcare; healthcare organisations; patient centricity; patient experience; patient satisfaction; service design. File-URL: http://www.inderscience.com/link.php?id=127003 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:4:p:410-449 Template-Type: ReDIF-Article 1.0 Author-Name: King Carl Tornam Duho Author-X-Name-First: King Carl Tornam Author-X-Name-Last: Duho Title: Risks and profitability of microfinance institutions during crisis: empirical insights from an emerging market Abstract: The study explores the effects of different financial risks on the profitability of microfinance institutions (MFIs), amid a financial sector crisis. The study uses a pooled cross-sectional quarterly data covering 2016 to 2018 on MFIs in Ghana and a robust ordinary least squares regression. The study found a metamorphosis of the risk management strategies of MFIs. Overall, credit risk, capital risk and liquidity risk management are key drivers of performance. Initially, in 2016 and 2017, only credit risk was driving profits but by the end of the financial sector clean-up in 2018, all the four risk factors were driving performance. Size and asset turnover are other factors driving profitability. The study shows how important risk management is within the period of the financial crisis and how it affects microfinance performance. The findings also show how some prudential measures of the Bank of Ghana may have affected risk management and enhanced performance of MFIs after the financial sector clean-up exercise. Journal: Int. J. of Services, Economics and Management Pages: 378-409 Issue: 4 Volume: 13 Year: 2022 Keywords: microfinance risks; financial crisis; microcredit; pro-poor customers; poverty; emerging market; financial clean-up; microfinance institutions. File-URL: http://www.inderscience.com/link.php?id=127004 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:4:p:378-409 Template-Type: ReDIF-Article 1.0 Author-Name: Vinita Rai Author-X-Name-First: Vinita Author-X-Name-Last: Rai Author-Name: Monica Shrivastava Author-X-Name-First: Monica Author-X-Name-Last: Shrivastava Title: To develop an index measuring financial awareness amongst the rural women beneficiaries of a microfinance institution Abstract: The microfinance programs have come a long way, but the rural beneficiaries are not able to take full advantage of the same, due to lack of awareness. This paper aims at understanding the level of awareness of microfinance program among the rural women beneficiaries. This has been evaluated by developing an awareness index. To meet the purpose of the study, the data was collected from 400 rural women beneficiaries and analysed using factor analysis through PCA for developing the awareness index. The awareness index developed suggests that the rural women beneficiaries were moderately aware about the microfinance schemes. The findings of the research will help the MFIs in developing a clear understanding of micro financial aspects considering the results of this study by the MFIs. The awareness programs organised would place the rural beneficiary in a better position to take more informed decisions and uplifting them socially and economically. Journal: Int. J. of Services, Economics and Management Pages: 39-56 Issue: 1 Volume: 13 Year: 2022 Keywords: microfinance; index development; awareness; rural women beneficiaries. File-URL: http://www.inderscience.com/link.php?id=121890 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:1:p:39-56 Template-Type: ReDIF-Article 1.0 Author-Name: Mai Ngoc Khuong Author-X-Name-First: Mai Ngoc Author-X-Name-Last: Khuong Author-Name: Tran Phuong Mai Author-X-Name-First: Tran Phuong Author-X-Name-Last: Mai Author-Name: Nguyen Thi Minh Phuong Author-X-Name-First: Nguyen Thi Minh Author-X-Name-Last: Phuong Title: Antecedents of job satisfaction and organisational commitment - PLS-SEM approach Abstract: This study was conducted in order to identify the relationship between human resource management practices, employee job satisfaction and organisational commitment in hospitality industry in Vietnam. Quantitative approach was mainly applied with exploratory factor analysis, reliability analysis, PLS-SEM using SmartPLS software (version 3.0). The questionnaires were distributed to employees from the lowest level to high-ranked management level. The findings showed that employee organisational commitment was indirectly affected by compensation, career development, leader-follower relationship, working environment and organisational support through the mediation of job satisfaction. In addition, organisation commitment also experienced the direct effect from compensation, career development and leader-follower relationship. Consequently, the result could be recommendations and suggestions for organisation leaders to develop appropriate strategies in order to increase job satisfaction and organisational commitment. Journal: Int. J. of Services, Economics and Management Pages: 17-38 Issue: 1 Volume: 13 Year: 2022 Keywords: job satisfaction; organisational commitment; compensation; career development; leader-member exchange; working environment; hospitality sector. File-URL: http://www.inderscience.com/link.php?id=121892 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:1:p:17-38 Template-Type: ReDIF-Article 1.0 Author-Name: Norzalita Abd Aziz Author-X-Name-First: Norzalita Abd Author-X-Name-Last: Aziz Author-Name: Fei Long Author-X-Name-First: Fei Author-X-Name-Last: Long Author-Name: Alireza Habibi Author-X-Name-First: Alireza Author-X-Name-Last: Habibi Title: Determinant effects on attitude formation and revisit intention among mainland Chinese tourists: the case of Malaysia Abstract: The purpose of this study is to identify the determinant effects of revisit intention to Malaysia among mainland Chinese tourists. This study examined the influence of travel motivation, past experience satisfaction, perceived attractiveness and quality, social factor, and attitude to revisit Malaysia. In total, 253 usable responses were collected via mafengwo.com and qyer.com. The empirical results indicate that past experience satisfaction and social factor positively influence mainland Chinese tourists' attitude formation to revisit Malaysia. Besides, attitude and social factor influence revisit intention. All these findings suggest that tourism management organisations, policymakers and marketing practitioners should strengthen destination uniqueness through enhancing the usage of social factor. Tourism marketers can relate their promotional activities to travel motives of relaxation and attraction, exploration and excitement towards mainland Chinese. To cater to this big market, they should upgrade tourism products so as to ensure a better satisfaction that leads to revisit among mainland Chinese tourists. Journal: Int. J. of Services, Economics and Management Pages: 108-130 Issue: 2 Volume: 13 Year: 2022 Keywords: Mainland Chinese tourists; travel motivation; past experience satisfaction; perceived attractiveness quality; social factor; attitude; revisit intention; Malaysia. File-URL: http://www.inderscience.com/link.php?id=122734 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:2:p:108-130 Template-Type: ReDIF-Article 1.0 Author-Name: Renato Lopes Da Costa Author-X-Name-First: Renato Lopes Da Author-X-Name-Last: Costa Author-Name: João Diamantino Author-X-Name-First: João Author-X-Name-Last: Diamantino Author-Name: Leandro Pereira Author-X-Name-First: Leandro Author-X-Name-Last: Pereira Author-Name: Álvaro Dias Author-X-Name-First: Álvaro Author-X-Name-Last: Dias Author-Name: Rui Gonçalves Author-X-Name-First: Rui Author-X-Name-Last: Gonçalves Author-Name: Natália Teixeira Author-X-Name-First: Natália Author-X-Name-Last: Teixeira Title: Impact and future of artificial intelligence Abstract: The current business context is marked by a regular transformation that involves all sectors, which means that not only companies but also people have to adapt to new realities, having as main purposes the maximum efficiency and motivation of workers. If, in one hand, the main purpose of creating and using artificial intelligence (AI) tools came to make people's lives easier, in the other hand their use with no control may bring bad consequences. We have used a mixed method - interviews and quiz. The results of this research have contributed for managers and other national entrepreneurs to become aware of the main advantages, risks, concerns and doubts of the use of AI. It was also possible to determine which areas are AI currently present in, as well as the potentially most advantageous sectors in the short term, where AI can be used. Journal: Int. J. of Services, Economics and Management Pages: 131-151 Issue: 2 Volume: 13 Year: 2022 Keywords: entrepreneurship; artificial intelligence; efficiency; productivity. File-URL: http://www.inderscience.com/link.php?id=122735 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:2:p:131-151 Template-Type: ReDIF-Article 1.0 Author-Name: Som Nath Paul Author-X-Name-First: Som Nath Author-X-Name-Last: Paul Author-Name: Amar Kumar Mishra Author-X-Name-First: Amar Kumar Author-X-Name-Last: Mishra Author-Name: Rajesh Kumar Upadhyay Author-X-Name-First: Rajesh Kumar Author-X-Name-Last: Upadhyay Title: Locus of control and investment decision: an investor's perspective Abstract: The ultimate objective of any investor is to maximise his return from the stock who is assumed to be perfectly rational. However, in real life, many investors are seen behaving irrationally as apart from the expected return there are various behavioural perspectives such as emotions, perceptions, psyche, and intuition that influence his decisions. The paper has attempted to explore the relation between the internal economic locus of control (ELC) and the intention of investment. Further, it has addressed the mechanism of the relation with the help of mediating variable risk perception. It is also an attempt to understand the influence of financial literacy on the relationship between locus of control and risk perception. The study found that risk perception has a positive mediating role in the relationship between economic locus of control and intention to invest and further financial literacy has a significant role as a moderator variable interacting with the internal ELC and risk perception. Journal: Int. J. of Services, Economics and Management Pages: 93-107 Issue: 2 Volume: 13 Year: 2022 Keywords: financial literacy; intention to invest; risk perception; economic locus of control. File-URL: http://www.inderscience.com/link.php?id=122736 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:2:p:93-107 Template-Type: ReDIF-Article 1.0 Author-Name: Leandro Pereira Author-X-Name-First: Leandro Author-X-Name-Last: Pereira Author-Name: Margarida Couto Author-X-Name-First: Margarida Author-X-Name-Last: Couto Author-Name: Renato Lopes Da Costa Author-X-Name-First: Renato Lopes Da Author-X-Name-Last: Costa Author-Name: Álvaro Dias Author-X-Name-First: Álvaro Author-X-Name-Last: Dias Author-Name: Rui Gonçalves Author-X-Name-First: Rui Author-X-Name-Last: Gonçalves Author-Name: Rui Vinhas Da Silva Author-X-Name-First: Rui Vinhas Da Author-X-Name-Last: Silva Title: Food and beverage industry in a pandemic context Abstract: The pandemic has been a serious concern since its arrival in early 2020 around the globe. The aim of this research is to study the decay of the food and beverage industry, facing the pandemic of Covid-19. Throughout this research we have studied the classification of our sample, the fears and discomforts of our respondents regarding the new reality faced and the routine alteration of inquiries and by extension the impacted in the industry. In order to respond to these questions, we have based our investigation in the conception of a survey we have distributed and analysed a predictive model and clustering analysis. The findings drawn in this study were meaningful and lead us to the confirmation of the biggest fears and discomfort reasons when attending restaurants in a pandemic context but also the causes that make individuals reconsider their attendance in restaurant establishments. Journal: Int. J. of Services, Economics and Management Pages: 152-181 Issue: 2 Volume: 13 Year: 2022 Keywords: food and beverage industry; pandemic; consumer behaviour; restauration. File-URL: http://www.inderscience.com/link.php?id=122738 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:2:p:152-181 Template-Type: ReDIF-Article 1.0 Author-Name: Suresh Kumar Author-X-Name-First: Suresh Author-X-Name-Last: Kumar Author-Name: Gurcharan Singh Author-X-Name-First: Gurcharan Author-X-Name-Last: Singh Author-Name: Ankit Kumar Author-X-Name-First: Ankit Author-X-Name-Last: Kumar Title: Asymmetric nexus between energy prices, precious metal prices and stock market prices in the Indian context: evidence from a nonlinear ARDL model approach Abstract: Relationships among energy, metal and stock prices are of huge interest among various stakeholders around the world. This paper investigates the cointegration among stock market prices, energy prices (crude oil, natural gas) and precious metal prices (gold, silver) in the Indian context using daily data from October 2006 to December 2019. We apply nonlinear autoregressive distributed lag (NARDL) testing approach to explore the associations. Finding shows the presence of cointegration among the selected variables in both the short and long-run. Findings of the paper are of practical interest for academicians, policymakers, practitioners, economic agents, and traders who invest in the stock market. Journal: Int. J. of Services, Economics and Management Pages: 182-201 Issue: 2 Volume: 13 Year: 2022 Keywords: energy prices; metal prices; stock market; nonlinear ARDL. File-URL: http://www.inderscience.com/link.php?id=122740 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:2:p:182-201 Template-Type: ReDIF-Article 1.0 Author-Name: Zuoming Liu Author-X-Name-First: Zuoming Author-X-Name-Last: Liu Title: Improving internal management capabilities to increase supply chain resilience and financial performance - a dynamic capabilities perspective Abstract: The disruptions of various supply chains due to the outbreak of COVID-19 have been incurring researchers and practitioners to re-evaluating the benefits and risks involved in global sourcing and find ways to increase supply chain resilience. Building on the dynamic capabilities perspective, this project proposes a conceptual model to identify the underlying mechanisms and factors that improve the resilience of supply chains and increase the company's performance accordingly. The theoretical model is empirically tested by analysing a dataset including 276 companies in China. The results in this study contribute to the literature by theoretically proposing and empirically testing a new theoretical model in identifying the intra-organisational antecedents of management capabilities and analyse the outcomes of supply chain resilience in improving performance. It also contributes to business practitioners by providing useful information and guidelines to enhance supply chain resilience. Journal: Int. J. of Services, Economics and Management Pages: 78-91 Issue: 1 Volume: 13 Year: 2022 Keywords: supply chain resilience; operation flexibility; operation robustness; resource redundancy; information management. File-URL: http://www.inderscience.com/link.php?id=121996 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:1:p:78-91 Template-Type: ReDIF-Article 1.0 Author-Name: R. Ganesh Author-X-Name-First: R. Author-X-Name-Last: Ganesh Author-Name: Yang Liu Author-X-Name-First: Yang Author-X-Name-Last: Liu Title: Employee satisfaction in the sales department of the automobile industry in Beijing, China: an approach with Herzberg's two-factor theory Abstract: From the perspective of Herzberg's two-factor theory, this study examines a model linking employee job satisfaction in the sales department of the automobile industry in Beijing, China. The study proposed five hypotheses and utilised 396 respondents. The model is examined using Pearson product-moment correlation and multiple regression. The findings indicate that employee job satisfaction is influenced by workplace environment, organisational identification, work engagement, perceived leadership style, and fringe benefits with correlation testing. In the regression analysis, the fringe benefits were not statistically significant to support job satisfaction. This research shows that fringe benefits cannot decrease job dissatisfaction in Beijing's automobile industry's sales department. This study suggests that positive job satisfaction outcomes can be achieved through the perceived leadership style, organisational identification, work engagement, and workplace environment. It largely depends on organisational support and human resource management practices with the appropriate leadership style in the automobile companies' sales department. Journal: Int. J. of Services, Economics and Management Pages: 57-77 Issue: 1 Volume: 13 Year: 2022 Keywords: job satisfaction; work place environment; organisational identification; work engagement; perceived leadership style; fringe benefits; Herzberg's two-factor theory; China. File-URL: http://www.inderscience.com/link.php?id=122003 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:13:y:2022:i:1:p:57-77