Template-Type: ReDIF-Article 1.0
Author-Name: Muskan Kaur
Author-X-Name-First: Muskan
Author-X-Name-Last: Kaur
Author-Name: Kanchan Sehrawat
Author-X-Name-First: Kanchan
Author-X-Name-Last: Sehrawat
Author-Name: Madhu Vij
Author-X-Name-First: Madhu
Author-X-Name-Last: Vij
Title: The lost money: study of India's inward foreign remittances and its related factors - a panel data approach
Abstract:
Remittance serves as a very important component of income in GDP levels of many countries. As per the latest World Bank report on remittances, India is the largest recipient of foreign remittance. Although there are many remittance service providers (RSPs) operating in the market, yet a lot of remittance amount is lost in transaction owing to various costs associated with transferring such amount. The current study is an attempt to understand the competitive landscape of the remittance marketplace operating in the various migrant origin countries selected for analysis and compare their cost of sending money to India over a period of time (2014-Q1 to 2018-Q2). The study also identifies major cost transfer determinants using panel data analysis. The study has major policy implications.
Journal: Int. J. of Services, Economics and Management
Pages: 21-40
Issue: 1
Volume: 12
Year: 2021
Keywords: India; remittance cost; remittance service provider; RSP; panel data analysis; fixed and random effect.
File-URL: http://www.inderscience.com/link.php?id=113460
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Handle: RePEc:ids:injsem:v:12:y:2021:i:1:p:21-40

Template-Type: ReDIF-Article 1.0
Author-Name: Renato Lopes Da Costa
Author-X-Name-First: Renato Lopes Da
Author-X-Name-Last: Costa
Author-Name: Leandro Pereira
Author-X-Name-First: Leandro
Author-X-Name-Last: Pereira
Author-Name: Álvaro Dias
Author-X-Name-First: Álvaro
Author-X-Name-Last: Dias
Author-Name: José Santos
Author-X-Name-First: José
Author-X-Name-Last: Santos
Author-Name: Rui Gonçalves
Author-X-Name-First: Rui
Author-X-Name-Last: Gonçalves
Title: Knowledge and relationship of consultants as key in management consulting industry: the case of Portugal consulting sector
Abstract:
In a volatility, uncertainty, complexity, and ambiguity (V.U.C.A.) world the consultancy industry plays a critical role in helping companies to continues change and transform their business model. The scientific literature of management consulting affirms that this industry is an extraordinary sector and a phenomenon in the business context, however, there's a lack of research in this area to deeply understand how the sector is able to continue to be attractive and sustainable. To approach the lack of studies in this emerging area, this article aims to understand the role of consultants as knowledge-providers and simultaneously to realise the relative importance of the type of relationships to be built. Semi-structured interviews and questionnaires were applied to management consultants and SME managers in Portugal. Results show that consultants should provide not only a strategic but also structural perspective in the development of their work, relationships that are created within projects, between projects, and those that are created before projects.
Journal: Int. J. of Services, Economics and Management
Pages: 1-20
Issue: 1
Volume: 12
Year: 2021
Keywords: management consulting; relationships; strategy-as-practice; SAP; Portugal.
File-URL: http://www.inderscience.com/link.php?id=113464
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Handle: RePEc:ids:injsem:v:12:y:2021:i:1:p:1-20

Template-Type: ReDIF-Article 1.0
Author-Name:  Pooja
Author-X-Name-First: 
Author-X-Name-Last: Pooja
Author-Name: Pranab Kumar
Author-X-Name-First: Pranab
Author-X-Name-Last: Kumar
Title: A comparative study of the leadership skills of the millennial male and millennial female managerial leaders in the Indian service sector
Abstract:
The millennial generation forms a considerable percentage of the workforce worldwide. Hence, it is important for organisations to understand the values and perspectives that they bring to work. With millennials already in leadership positions in many organisations worldwide and many of them soon going to assume leadership roles, it is crucial to understand their way of leading people. Millennials were born in a time when more and more women started to join workforce. The present study tries to bring out observable differences in the leadership skills of male and female managerial leaders who belong to the Indian service sector. Practical implications related to gender diversity, inclusion and the glass ceiling that women in leadership roles face have also been discussed.
Journal: Int. J. of Services, Economics and Management
Pages: 41-59
Issue: 1
Volume: 12
Year: 2021
Keywords: millenials; leadership skills; Indian service sector; gender.
File-URL: http://www.inderscience.com/link.php?id=113465
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Handle: RePEc:ids:injsem:v:12:y:2021:i:1:p:41-59

Template-Type: ReDIF-Article 1.0
Author-Name: Kunofiwa Tsaurai
Author-X-Name-First: Kunofiwa
Author-X-Name-Last: Tsaurai
Title: Economic growth-financial development-poverty nexus in emerging markets
Abstract:
The study's three objectives were to investigate: 1) impact of economic growth on poverty; 2) financial development's influence on poverty; 3) if financial development is an avenue through which economic growth alleviates poverty in emerging markets. The study used the dynamic generalised methods of moments (dynamic GMM) with annual panel data covering the period from 2005 to 2019. Economic growth was found to have non-significantly reduced poverty whilst financial development significantly reduced poverty levels in emerging markets. On the other hand, the complementarity between economic growth and financial development was found to have enhanced poverty reduction efforts in emerging markets. Financial development was found to be a channel through which economic growth reduced poverty in emerging markets. Emerging markets are therefore urged to implement financial development enhancement policies in order to successfully fight off poverty.
Journal: Int. J. of Services, Economics and Management
Pages: 93-108
Issue: 1
Volume: 12
Year: 2021
Keywords: economic growth; financial development; poverty; generalised methods of moments; GMM; emerging markets.
File-URL: http://www.inderscience.com/link.php?id=113468
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Handle: RePEc:ids:injsem:v:12:y:2021:i:1:p:93-108

Template-Type: ReDIF-Article 1.0
Author-Name: Jorge Benzaquen De Las Casas
Author-X-Name-First: Jorge Benzaquen De Las
Author-X-Name-Last: Casas
Author-Name: Angie Álvarez
Author-X-Name-First: Angie
Author-X-Name-Last: Álvarez
Author-Name: Ítalo Falcón
Author-X-Name-First: Ítalo
Author-X-Name-Last: Falcón
Author-Name: Úrsula Velarde
Author-X-Name-First: Úrsula
Author-X-Name-Last: Velarde
Author-Name: Víctor Burga
Author-X-Name-First: Víctor
Author-X-Name-Last: Burga
Title: Quality in the supermarket sector in Peru
Abstract:
This research aims to analyse the supermarket companies in Peru that have implemented or not a quality management system (QMS), considering the total quality management (TQM) factors. The instrument includes four blocks (top management, supplier, process management and customer) and nine factors, as well as 35 variables based on a sample of 73 companies in the Peruvian supermarket sector. In this sector, companies with and without the quality management system did not have significant differences in the nine TQM factors. It is also analysed if ISO 9000:2015 principles are considered in the TQM factors and if the managers in the companies are doing what they are asked in the questionnaire. This study gives a new perception and new insights about the management of the supermarket sector in Peru in terms of quality and the important impact that this topic have in these companies. A more comprehensive exploration of supermarket's quality management in developing countries with a different perspective would be useful for enhancing the literature.
Journal: Int. J. of Services, Economics and Management
Pages: 60-92
Issue: 1
Volume: 12
Year: 2021
Keywords: supermarkets; quality; quality management system; QMS; total quality management; TQM; ISO 9001; HACCP; ISO 22001; management; Peru.
File-URL: http://www.inderscience.com/link.php?id=113473
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Handle: RePEc:ids:injsem:v:12:y:2021:i:1:p:60-92

Template-Type: ReDIF-Article 1.0
Author-Name: Avani Raval
Author-X-Name-First: Avani
Author-X-Name-Last: Raval
Author-Name: Swati Saxena
Author-X-Name-First: Swati
Author-X-Name-Last: Saxena
Title: A cohort study of motivational factors towards fitness training services in Ahmedabad City
Abstract:
'Health is wealth' is the realisation of the 20th century with the increasing lifestyle-related disorders and cost of healthcare services. Concern about health is one of the pressing factors in human life. García et al. (2011) have envisaged the growth of the global health industry. Understanding and mapping psychological setup towards fitness is the key to determining consumer attitude (Lee et al., 2019). This paper has attempted to gauge the customer preference spectrum among the most promising target segment for the health industry namely: Generation X, millennial, and Generation Z. This study is directed towards identifying motivational factors (drivers) of the generations. A multivariate data analysis method was used in this study. In this study, it was found that motivational factors statistically differ among cohorts of generations selected for the study. The research has implications for marketers, psychologists, and fitness trainers.
Journal: Int. J. of Services, Economics and Management
Pages: 367-387
Issue: 4
Volume: 12
Year: 2021
Keywords: fitness services; population cohorts; motivation; customer preference.
File-URL: http://www.inderscience.com/link.php?id=119905
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Handle: RePEc:ids:injsem:v:12:y:2021:i:4:p:367-387

Template-Type: ReDIF-Article 1.0
Author-Name: Pierre Mostert
Author-X-Name-First: Pierre
Author-X-Name-Last: Mostert
Author-Name: Eksteen Theron
Author-X-Name-First: Eksteen
Author-X-Name-Last: Theron
Author-Name: Jack Kruger
Author-X-Name-First: Jack
Author-X-Name-Last: Kruger
Title: A disaggregated approach to establishing the antecedents and outcome of relationship quality in the South African banking industry
Abstract:
Practitioners and academics are showing greater interest in the relationship quality between firms and their customers due to its positive association with customer loyalty. To improve relationship quality, it is imperative to identify its antecedents. The purpose of this study was, by following a disaggregated approach, to establish the predictability of three antecedents (customer intimacy, communication effectiveness and relationship investment) on relationship quality and one of its outcomes, namely customer loyalty. Data were collected from 258 South African banking customers by means of self-administered questionnaires. Results showed that customer intimacy and communication effectiveness predict all three relationship quality dimensions, namely satisfaction, trust and commitment. In contrast, relationship investment predicted only trust. Finally, although commitment did not predict loyalty, both satisfaction and trust did, with satisfaction being the strongest predictor of customer loyalty.
Journal: Int. J. of Services, Economics and Management
Pages: 317-337
Issue: 4
Volume: 12
Year: 2021
Keywords: relationship quality; disaggregated approach; satisfaction; trust; commitment; loyalty; customer intimacy; communication effectiveness; relationship investment; banking industry.
File-URL: http://www.inderscience.com/link.php?id=119906
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Handle: RePEc:ids:injsem:v:12:y:2021:i:4:p:317-337

Template-Type: ReDIF-Article 1.0
Author-Name: Van Duong Ha
Author-X-Name-First: Van Duong
Author-X-Name-Last: Ha
Title: Interaction among productivity and financial performance of people's credit funds in Vietnam
Abstract:
This study's purpose is to discover the interaction relationship between productivity and financial performance of people's credit funds (PCFs) in Vietnam. After regression analysis on a set of panel data from 2013 to 2018 of 24 selected PCFs in Vietnam, it appeared that the age of PCFs and productivity have positive relationships with financial performance; the credit growth rate and non-performing loan ratio have negative relationships with financial performance. The debt-to-loan ratio has a positive relationship with return on equity, but it has a negative relationship with return on assets. The equity growth rate, deposit, debt-to-loan ratio, return on assets have positive relationships with productivity. The depth of outreach, loan-to-deposit ratio, return on equity and non-performing loan ratio have negative relationships with productivity. The study found the bidirectional interactions between productivity and financial performance. Through the findings, this study helps managers understand the key determinants for better management of PCFs.
Journal: Int. J. of Services, Economics and Management
Pages: 338-366
Issue: 4
Volume: 12
Year: 2021
Keywords: credit growth; financial performance; people's credit fund; PCF; productivity; return on assets; Vietnam.
File-URL: http://www.inderscience.com/link.php?id=119907
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Handle: RePEc:ids:injsem:v:12:y:2021:i:4:p:338-366

Template-Type: ReDIF-Article 1.0
Author-Name: Hager Farhoud
Author-X-Name-First: Hager
Author-X-Name-Last: Farhoud
Author-Name: Lotfi Taleb
Author-X-Name-First: Lotfi
Author-X-Name-Last: Taleb
Title: The impact of macroeconomic policies on Tunisian current account, an ARDL approach
Abstract:
During 1980-2010 Tunisian current account deficit was persistent and worsens between 2011-2018 following the Jasmine revolution of 2011 and contribute to slow down country growth and development. The objective of this study is: 1) to examine the linkage between persistent Tunisian current account deficit and a broad set of macroeconomic variables related to fiscal, monetary and trade policies between 1980-2018; 2) enlighten policy makers in their decision-making process related to the adjustment mechanisms. Based on ARDL approach, the key findings of this study show robust empirical evidence of short and long-run effects of fiscal and monetary policies, while the effect of trade policy is only apparent in the short-term. Therefore, we conclude that, in the short-term, both a tight monetary policy and a balanced fiscal budget are necessary to adjust the current account balance. However, these reforms are not sufficient; making the Tunisian current account deficit sustainable requires structural changes to the economy over the long-term.
Journal: Int. J. of Services, Economics and Management
Pages: 404-425
Issue: 4
Volume: 12
Year: 2021
Keywords: current account; monetary policy; fiscal policy; trade policy; ARDL model; developing country.
File-URL: http://www.inderscience.com/link.php?id=119908
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Handle: RePEc:ids:injsem:v:12:y:2021:i:4:p:404-425

Template-Type: ReDIF-Article 1.0
Author-Name: Waseem Khan
Author-X-Name-First: Waseem
Author-X-Name-Last: Khan
Author-Name: Saghir Ahmad Ansari
Author-X-Name-First: Saghir Ahmad
Author-X-Name-Last: Ansari
Author-Name: Mohd Imran Siddiquei
Author-X-Name-First: Mohd Imran
Author-X-Name-Last: Siddiquei
Title: Determinants of consumers' frequency of eating out: implication for the restaurant business in India
Abstract:
This article has examined the determinants of consumers' frequency of eating out through primary survey conducted on 157 urban respondents, interviewed through a structured questionnaire. Of the total respondents, 41% of respondents reported eating out more than four times in a month. The estimates of Poisson count regression model (PCRM) indicate that consumers' high frequency of eating out was significantly prominent among males, young, self-employed, vegetarian, prefer Indian cuisine, spend less than 1,000 rupees per visit and get regular advertising messages. In the end, the study also presents the implication for development of restaurant industry.
Journal: Int. J. of Services, Economics and Management
Pages: 388-403
Issue: 4
Volume: 12
Year: 2021
Keywords: eating out; restaurant business; Poisson regression model; frequency; food; hotel; India.
File-URL: http://www.inderscience.com/link.php?id=119909
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Handle: RePEc:ids:injsem:v:12:y:2021:i:4:p:388-403

Template-Type: ReDIF-Article 1.0
Author-Name: Hui-Ling Hor
Author-X-Name-First: Hui-Ling
Author-X-Name-Last: Hor
Author-Name: Wei-Lun Wong
Author-X-Name-First: Wei-Lun
Author-X-Name-Last: Wong
Author-Name: Sau-Kit Ho
Author-X-Name-First: Sau-Kit
Author-X-Name-Last: Ho
Author-Name: Junn-Hann Tan
Author-X-Name-First: Junn-Hann
Author-X-Name-Last: Tan
Author-Name: Su-Xian Teo
Author-X-Name-First: Su-Xian
Author-X-Name-Last: Teo
Author-Name: Pik-Yin Foo
Author-X-Name-First: Pik-Yin
Author-X-Name-Last: Foo
Title: The leading edge of NFC mobile wallet adoption: an empirical analysis from an emerging economy's perspective
Abstract:
This study aims to empirically investigate the factors influencing consumers' intention towards NFC m-payment adoption. Statistics showed that 57% of Malaysians use a smartphone, and since the percentage diffusion of smartphones will increase, this enhances the opportunities in creating a value-added payment method to consumers. The explanations on the factors influencing adoption of NFC include HMSAM, MISC, and absorptive capacity. Since many past studies focused on the basic foundation theories of DOI, TAM, and UTAUT, hence this study will address the technology acceptance in terms of intrinsic and extrinsic motivation. This paper is capable of enhancing the literature on user-related and system-specific factors pertaining to NFC mobile payments. It delivers valuable recommendations to researchers in their investigations on the issues related to NFC mobile payment besides benefiting industrial practitioners by assisting in advertising campaigns, designing the mobile wallet by focusing on target market's expectations, needs, and aesthetic values and experiences.
Journal: Int. J. of Services, Economics and Management
Pages: 228-253
Issue: 3
Volume: 12
Year: 2021
Keywords: near field communication; NFC; mobile wallet adoption; PLS-SEM; absorptive capacity; curiosity; joy; design expectation fits; DEF; design aesthetics; intention to use; technology acceptance.
File-URL: http://www.inderscience.com/link.php?id=118457
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Handle: RePEc:ids:injsem:v:12:y:2021:i:3:p:228-253

Template-Type: ReDIF-Article 1.0
Author-Name: Vivien Mei-Yin Lim
Author-X-Name-First: Vivien Mei-Yin
Author-X-Name-Last: Lim
Author-Name: Rajat Subhra Chatterjee
Author-X-Name-First: Rajat Subhra
Author-X-Name-Last: Chatterjee
Author-Name: Pik-Yin Foo
Author-X-Name-First: Pik-Yin
Author-X-Name-Last: Foo
Title: Predictors determining the intention to use hotel branded mobile app among Malaysia's millennials: the mediating effect of perceived personalisation
Abstract:
The advent of mobile applications in the hotel industry is gaining huge popularity across Malaysia, especially among the millennial population. The advantages of using hotel mobile apps include easy and convenient access to information and services. However, the relative intention of adopting such applications among the millennial population remained under-explored. Furthermore, perceived personalisation in the context of technological adoption has been found to play a significant role. This study addresses this gap in the academic literature by adopting the mobile technology acceptance model (MTAM) as the theoretical base. The findings indicate that attitude towards adopting mobile applications coupled with perceived security plays a significant role on the intention to adopt. The study further identified a strong mediating effect of personalisation across most of the constructs. Empirical findings from this study contribute by providing useful and practical insights to the academics, mobile technologies developers and the general public.
Journal: Int. J. of Services, Economics and Management
Pages: 254-271
Issue: 3
Volume: 12
Year: 2021
Keywords: mobile usefulness; mobile ease of use; MEOU; attitude; mobile application; perceived personalisation; perceived security; Malaysia; mobile technology acceptance model; MTAM.
File-URL: http://www.inderscience.com/link.php?id=118458
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Handle: RePEc:ids:injsem:v:12:y:2021:i:3:p:254-271

Template-Type: ReDIF-Article 1.0
Author-Name: Erfan Zarafshan
Author-X-Name-First: Erfan
Author-X-Name-Last: Zarafshan
Author-Name: Sina Gholami
Author-X-Name-First: Sina
Author-X-Name-Last: Gholami
Author-Name: Reza Sheikh
Author-X-Name-First: Reza
Author-X-Name-Last: Sheikh
Author-Name: Shib Sankar Sana
Author-X-Name-First: Shib Sankar
Author-X-Name-Last: Sana
Title: Resource planning system for organisations - a soft computing approach
Abstract:
Information systems play a vital role in organisations to make successful business strategies according to the organisation's senior executives' vision to compete with other enterprises. Most organisations are investing more in the enterprise resource planning (ERP) system, which is a very critical area as negligence due to increasing demand for agility is rising. Therefore, the purpose of the present research is to measure the users' acceptance of an enterprise resource planning system. Applied research and the statistical population of this study include all employees of organisations following the ERP systems. In this research, the organisation's resource planning system is examined using four practical factors on the choice of ERP: including implementation cost, seller, software quality, and software capabilities of functionality. The theory of rough sets is used to analyse the data. After the establishment of standardised decision tables, the consecutive and incompatible cases are identified at the next stage, and then the reduction tables are obtained. Finally, the results of analysing 154 ERP users by rough set theory generally show that the seller and software quality increase the acceptance of establishing an ERP system.
Journal: Int. J. of Services, Economics and Management
Pages: 272-293
Issue: 3
Volume: 12
Year: 2021
Keywords: rough set theory; RST; enterprise resource planning; ERP; ERP implementation; data analysis.
File-URL: http://www.inderscience.com/link.php?id=118459
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Handle: RePEc:ids:injsem:v:12:y:2021:i:3:p:272-293

Template-Type: ReDIF-Article 1.0
Author-Name: Meenu Shant Priya
Author-X-Name-First: Meenu Shant
Author-X-Name-Last: Priya
Author-Name: Vineet Jain
Author-X-Name-First: Vineet
Author-X-Name-Last: Jain
Author-Name: Sajal Kabiraj
Author-X-Name-First: Sajal
Author-X-Name-Last: Kabiraj
Author-Name: Samant Shant Priya
Author-X-Name-First: Samant Shant
Author-X-Name-Last: Priya
Title: Modelling the factors affecting global economy during COVID-19 using ISM approach
Abstract:
The global pandemic created by COVID-19 has affected the world economy. The global human assets have been compelled to be lockdown and were made to maintain social distancing by the order of governments. Even in some cases, people by themselves have started taking precautionary measures to safeguard themselves, their near ones and the world at large. These steps of governments and people have stressed various economic variables. To understand the interrelation among various distressed economic variables so identified through literature, interpretive structure modelling (ISM) was applied to understand the hierarchical relationship among the variables. The results of the model and MICMAC analysis indicate that heavy expenditure on social security, rise in unemployment, catastrophe containment and relief fund and emergency fund are the top-level economic variables. The findings of this work suggest how global policymakers are creating and using various funds to mitigate health and human assets of the world.
Journal: Int. J. of Services, Economics and Management
Pages: 294-316
Issue: 3
Volume: 12
Year: 2021
Keywords: COVID-19; social distancing; economic variables; interpretive structure modelling; ISM; MICMAC.
File-URL: http://www.inderscience.com/link.php?id=118460
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Handle: RePEc:ids:injsem:v:12:y:2021:i:3:p:294-316

Template-Type: ReDIF-Article 1.0
Author-Name: Remya Lathabhavan
Author-X-Name-First: Remya
Author-X-Name-Last: Lathabhavan
Author-Name: Aishwarya Sajimon
Author-X-Name-First: Aishwarya
Author-X-Name-Last: Sajimon
Author-Name: Jeffrey Daniel
Author-X-Name-First: Jeffrey
Author-X-Name-Last: Daniel
Title: A study on the relationships between psychological contract and personal aspects among teachers in higher education institutions in India
Abstract:
Education has become no less a business than any other in India, with the advent of more and more private academic institutions. This has given rise to an immediate need to develop efficient managerial strategies, and investigations into the psychological contract could help discover, understand and exploit the variables better, to improve profits and efficiency of academic institutes, just like other organisations. This need is further emphasised by the lack of research regarding the psychological contract in academic institutions, especially in the Indian context. With the objective of attempting to remediate the paucity of understanding, appropriate data was collected from faculty members from different academic institutions from different cities in India. The effects of variables age, gender and educational qualifications, on awareness, features and satisfaction levels of psychological contract among them were assessed. Analysis shows that many faculty members and even management seem unaware of the existence of psychological contract and that the features of psychological contract provided by the management are dependent on ages of the respondents.
Journal: Int. J. of Services, Economics and Management
Pages: 211-227
Issue: 3
Volume: 12
Year: 2021
Keywords: psychological contract; academic institutions; faculty; India.
File-URL: http://www.inderscience.com/link.php?id=118465
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Handle: RePEc:ids:injsem:v:12:y:2021:i:3:p:211-227

Template-Type: ReDIF-Article 1.0
Author-Name: Hasnan Baber
Author-X-Name-First: Hasnan
Author-X-Name-Last: Baber
Title: Examining the intentions to use crowdfunding platform - an extended technology acceptance model
Abstract:
Crowdfunding has emerged as an alternative financing tool in recent years. The growth of crowdfunding platforms is a clear elucidation of its acceptance by the people involved in seeking and contributing funds. For Malaysian customers who mostly prefer Islamic financing and banking, crowdfunding acceptance will be a topic worth examining. The study has extended the technology acceptance model (TAM) to examine the intention of Islamic banking customers to use crowdfunding in the near future. The study has found that abiding by the Shariah regulations is a must for any crowdfunding platform planning to target this segment of the market. Perceived ease of use influences the usefulness of crowdfunding and later shapes the attitude towards crowdfunding. A positive attitude towards crowdfunding will lead to the intention to use crowdfunding in the existence of compliance with Shariah regulations.
Journal: Int. J. of Services, Economics and Management
Pages: 149-163
Issue: 2
Volume: 12
Year: 2021
Keywords: crowdfunding; FinTech; intentions; technology acceptance model; TAM; Shariah; Malaysia.
File-URL: http://www.inderscience.com/link.php?id=117226
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Handle: RePEc:ids:injsem:v:12:y:2021:i:2:p:149-163

Template-Type: ReDIF-Article 1.0
Author-Name: Mahmoud Abdelaziz Touny
Author-X-Name-First: Mahmoud Abdelaziz
Author-X-Name-Last: Touny
Author-Name: Khaled Alsaeed Qamar
Author-X-Name-First: Khaled Alsaeed
Author-X-Name-Last: Qamar
Author-Name: Mahmoud M. Hussein Alayis
Author-X-Name-First: Mahmoud M. Hussein
Author-X-Name-Last: Alayis
Title: Corporate social responsibility practices and their impact on sustainable development in Saudi Arabia
Abstract:
The importance of CSR has increased in recent years and its role in achieving sustainable development in the societies in which it operates. The current study aims to identify practices of CSR in the Eastern Region of Saudi Arabia and their impact on sustainable development indicators. Using qualitative and quantitative analysis of data collected by a questionnaire from 54 companies, the outcomes indicate that the social side and relationship with society represent the most important practices of CSR. The results also point out that the ethical motivation of senior management and enhancing the mental image of the company are the most important reasons that drive the company to adopt social responsibility practices. In addition, the results of the regression models show little impact of social responsibility practices on the dimensions of sustainable development in the region where the significant impact of social responsibility practices was limited to the social and voluntary side. The study provides some suggestions and recommendations that can enhance CSR in Saudi Arabia and so increase its impact on sustainable development.
Journal: Int. J. of Services, Economics and Management
Pages: 185-209
Issue: 2
Volume: 12
Year: 2021
Keywords: corporate social responsibility; CSR; sustainable development; poverty reduction; conservation of environment; healthcare; education; biodiversity; infrastructure; Saudi Arabia.
File-URL: http://www.inderscience.com/link.php?id=117235
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Handle: RePEc:ids:injsem:v:12:y:2021:i:2:p:185-209

Template-Type: ReDIF-Article 1.0
Author-Name: Nidhi Kampani
Author-X-Name-First: Nidhi
Author-X-Name-Last: Kampani
Author-Name: Deepika Jhamb
Author-X-Name-First: Deepika
Author-X-Name-Last: Jhamb
Title: Examining the relationship among servicescape, perceived overall image and customer behavioural intentions in beauty salons: the moderating role of pleasure-arousal-dominance emotional state model
Abstract:
Previous research has signified that environmental stimuli can affect the behaviour of consumers substantively, communicatively, and socially. Studies conducted to date have not focused on their effect collectively. The present study focuses on providing a unique contribution by examining the overall impact of servicescape on perceived overall image in which emotional states of affect: pleasure, arousal, and dominance act as moderators affecting the behavioural intentions of customers. Being distinctive in the segment of beauty salons, the study tests the hypothesised relationship of the model proposed through confirmatory factor analysis and partial least squares-structural equation modelling tools for statistical inferences. The outcome of the study emerged as explaining the impact of servicescape on customers play a key role in affecting perceived overall image shaping behavioural intentions moderated by their emotional states of affect. The moderating role of pleasure feeling has a significantly high moderating effect than arousal or dominance.
Journal: Int. J. of Services, Economics and Management
Pages: 164-184
Issue: 2
Volume: 12
Year: 2021
Keywords: servicescape; beauty salons; emotions; image; revisit; behavioural intentions; firms; service; perception; senses.
File-URL: http://www.inderscience.com/link.php?id=117236
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Handle: RePEc:ids:injsem:v:12:y:2021:i:2:p:164-184

Template-Type: ReDIF-Article 1.0
Author-Name: Álvaro Dias
Author-X-Name-First: Álvaro
Author-X-Name-Last: Dias
Author-Name: Raúl R. Ferreira
Author-X-Name-First: Raúl R.
Author-X-Name-Last: Ferreira
Author-Name: Fernando M. Garrido
Author-X-Name-First: Fernando M.
Author-X-Name-Last: Garrido
Title: Exploratory study on the professional situation of hotel directors
Abstract:
This study evaluates the professional situation of the hotel managers, through the remuneration paid and if this remuneration is only a monthly wage or there are other types of benefits. Regarding the remuneration indexed to objectives, from the people consulted in this study, the conclusion is that it's still not a generalised practise in the hotel industry. Adding to that, we found that between women and men who are in the same profession as hotel managers, generally speaking there are more men. This study was carried out with hotel managers affiliated to the <i>Associação de Directores de Hotéis de Portugal</i>. The results show that the average income is about 35,000 euros per year, corresponding to a gross monthly salary of 2,961.89 euros. People working in countries outside the EU earn better salaries than people working in Portugal. It was found that, although the profession is predominantly male, there were no changes in gross income when compared to the gender level. Most respondents (51.5%) do not receive any annual performance awards.
Journal: Int. J. of Services, Economics and Management
Pages: 129-148
Issue: 2
Volume: 12
Year: 2021
Keywords: hotel manager; professional status; remuneration; performance rewards.
File-URL: http://www.inderscience.com/link.php?id=117237
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:injsem:v:12:y:2021:i:2:p:129-148

Template-Type: ReDIF-Article 1.0
Author-Name: Thi Bich Hanh Tran
Author-X-Name-First: Thi Bich Hanh
Author-X-Name-Last: Tran
Author-Name: Anh Dung Vu
Author-X-Name-First: Anh Dung
Author-X-Name-Last: Vu
Title: Relationship marketing tactics, customer entitlement, and customer behavioural responses
Abstract:
This study aims at examining the effects of relationship marketing tactics on customer entitlement which then affects customer citizenship behaviour and customer complaint behaviour. The data were collected through surveys on customers of cosmetics companies in Vietnam. The results show that emailing and messaging do not have a significant effect on customer entitlement while firm's preferential treatment towards customers, provision of tangible rewards, and interpersonal communication are significantly associated to customer entitlement. The results also indicate that customer entitlement dramatically influences customer complaint behaviour while the impact of customer entitlement on customer citizenship behaviour is significant, but the magnitude of the effect is modest. Interestingly, customer entitlement serves as a significant partial mediator in the effects of relationship marketing tactics on customer citizenship behaviour and complaint behaviour. The study concludes with significant theoretical and practical implications for service management.
Journal: Int. J. of Services, Economics and Management
Pages: 109-128
Issue: 2
Volume: 12
Year: 2021
Keywords: relationship marketing tactics; customer entitlement; customer citizenship behaviour; customer complaint behaviour.
File-URL: http://www.inderscience.com/link.php?id=117244
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Handle: RePEc:ids:injsem:v:12:y:2021:i:2:p:109-128