Template-Type: ReDIF-Article 1.0 Author-Name: Kunofiwa Tsaurai Author-X-Name-First: Kunofiwa Author-X-Name-Last: Tsaurai Title: Is the complementarity between remittances and human capital development a panacea for income inequality reduction? Abstract: This study investigated if international personal remittances (remittances) and human capital development complement each other in reducing income inequality in emerging markets using panel data analysis. Although there seems to be consensus that remittances reduces income inequality despite the existence of divergent and mixed results, the channels through which remittances reduce income inequality has so far received very little attention and it remains an unsettled matter in literature. The study found out that human capital development and remittances complemented each other. Emerging markets should therefore implement human capital development enhancement policies in order to enjoy income inequality reduction advantages associated with remittances inflows. Journal: Int. J. of Services, Economics and Management Pages: 1-17 Issue: 1 Volume: 9 Year: 2018 Keywords: human capital development; HCD; remittances; complementary; inequality. File-URL: http://www.inderscience.com/link.php?id=95610 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:9:y:2018:i:1:p:1-17 Template-Type: ReDIF-Article 1.0 Author-Name: Pimtong Tavitiyaman Author-X-Name-First: Pimtong Author-X-Name-Last: Tavitiyaman Author-Name: Bruce Tsui Author-X-Name-First: Bruce Author-X-Name-Last: Tsui Author-Name: Ray Tak-Yin Hui Author-X-Name-First: Ray Tak-Yin Author-X-Name-Last: Hui Title: Outsourcing in-house food operation in a hotel organisation in Hong Kong Abstract: When hotel executives implement outsourcing practices in an in-house operation, evaluating the outsource supplier's performance from the employees' perspective is necessary. This study explored the service and food quality at a staff canteen operated by an outsourcing provider and compared the different perceptions of service and food quality based on employees' characteristics of gender, work schedule, position, and frequency of usage. The findings showed that employees rated their perception of canteen environment higher than that of food quality and service quality. Employees' perception of food and service quality has significant differences in work schedule (shift vs. office hour), position (frontline, supervisor, and manager), and frequency of canteen usage. By contrast, employees' perception has no significant differences in gender. To meet employee expectation, the outsourcing provider should regularly improve the food quality in terms of taste, menu choice, and food portion. Journal: Int. J. of Services, Economics and Management Pages: 18-35 Issue: 1 Volume: 9 Year: 2018 Keywords: outsourcing; food operation; employees' perception; Hong Kong. File-URL: http://www.inderscience.com/link.php?id=95611 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:9:y:2018:i:1:p:18-35 Template-Type: ReDIF-Article 1.0 Author-Name: Alex Anlesinya Author-X-Name-First: Alex Author-X-Name-Last: Anlesinya Author-Name: Zakari Bukari Author-X-Name-First: Zakari Author-X-Name-Last: Bukari Author-Name: Amy Afi Bonuedi Author-X-Name-First: Amy Afi Author-X-Name-Last: Bonuedi Author-Name: Michael K. Mickson Author-X-Name-First: Michael K. Author-X-Name-Last: Mickson Author-Name: Adwoa Benewaa Brefo-Manuh Author-X-Name-First: Adwoa Benewaa Author-X-Name-Last: Brefo-Manuh Author-Name: Gerald Joseph Nii Tetteh Nyanyofio Author-X-Name-First: Gerald Joseph Nii Tetteh Author-X-Name-Last: Nyanyofio Title: Antecedents and outcomes of telecom reputation in Ghana Abstract: Although reputation management has gained significant research attentions, the success of particular reputation management strategies in one context or industry does not guarantee their applicability in another place due to differences in culture and other context-dependent characteristics. Hence, this study investigated the antecedents and outcomes of telecom reputation in Ghana's telecommunication industry. Survey data from 534 adult mobile phone users were analysed using factor analysis and multiple regressions. Research findings revealed that the antecedents of telecom reputation in the Ghanaian telecommunication industry are: corporate social responsibility (CSR), customer orientation, perceived employer attractiveness, and perceived service quality. The mean ranking further revealed that CSR is the highest contributor while customer orientation is the least in the formation of positive telecom reputation. Moreover, findings showed that customer satisfaction is a major outcome of telecom reputation and its antecedents. The study adds to the literature by developing a model of antecedents and outcomes of telecom reputation in a developing economy, with significant practical implications for telecom reputation management. Journal: Int. J. of Services, Economics and Management Pages: 36-60 Issue: 1 Volume: 9 Year: 2018 Keywords: telecom reputation; corporate image; brand reputation; corporate reputation management; customer satisfaction; service quality; employer attractiveness; telecommunication industry; Ghana; Africa; mobile number portability service. File-URL: http://www.inderscience.com/link.php?id=95613 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:9:y:2018:i:1:p:36-60 Template-Type: ReDIF-Article 1.0 Author-Name: Dharmesh D. Gadhavi Author-X-Name-First: Dharmesh D. Author-X-Name-Last: Gadhavi Author-Name: Jayesh D. Patel Author-X-Name-First: Jayesh D. Author-X-Name-Last: Patel Author-Name: Yupal S. Shukla Author-X-Name-First: Yupal S. Author-X-Name-Last: Shukla Title: Role of information of service quality in formation of behavioural intention among students: empirical analysis in university settings Abstract: The higher educational institutions operate in more competitive environment hence it is essential for them to be more service oriented. In a growing economy like India, where higher education institutions are struggling to match international standards, there is a dire need for Indian universities to improve the quality of services aiming to match global standards. The present study tries to contribute service quality literature in the higher education context by proposing a model to test the relationship between the dimensions like academic aspects, non-academics aspects, reliability and empathy with regards to behavioural intentions. Finings suggests that service quality has positive impact on behavioural intentions. Students who are well informed due to universities' efforts in marketing communication and its relevant attributes are very vocal about the non-academic aspects of service quality. The study proposes the relationship with dimensions of HEdPERF in service quality to link intentions of students. Journal: Int. J. of Services, Economics and Management Pages: 61-76 Issue: 1 Volume: 9 Year: 2018 Keywords: service quality; higher education performance; HEdPERF; higher educational institutions; India; behavioural intentions. File-URL: http://www.inderscience.com/link.php?id=95614 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:9:y:2018:i:1:p:61-76 Template-Type: ReDIF-Article 1.0 Author-Name: Satvir Singh Author-X-Name-First: Satvir Author-X-Name-Last: Singh Author-Name: Min Zhu Author-X-Name-First: Min Author-X-Name-Last: Zhu Author-Name: Huaqing Wang Author-X-Name-First: Huaqing Author-X-Name-Last: Wang Title: Effect of conflict and emotions on perceptions of social loafing in groups Abstract: We investigate the impact different types of conflict have on social loafing perceptions within groups/teams. In a sample of 164 respondents, the perception of social loafing was found to be directly and positively influenced by contribution conflict and negative emotions, while task conflict, logistical conflict, and relationship conflict did not have direct positive effects on perceived social loafing. However, task conflict was found to have a marginally significant direct suppressing effect upon perceived social loafing once the influences from logistic conflict, contribution conflict, relationship conflict and negative emotions were controlled for. Implications of the findings are discussed. Journal: Int. J. of Services, Economics and Management Pages: 77-94 Issue: 1 Volume: 9 Year: 2018 Keywords: social loafing; conflict; emotions; groups; teams. File-URL: http://www.inderscience.com/link.php?id=95620 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:9:y:2018:i:1:p:77-94 Template-Type: ReDIF-Article 1.0 Author-Name: Sridhar Manohar Author-X-Name-First: Sridhar Author-X-Name-Last: Manohar Author-Name: Ganesan Palanisamy Author-X-Name-First: Ganesan Author-X-Name-Last: Palanisamy Title: Corporate reputation, service innovation and cross-buying intention: a test on reciprocal relationship and mediation effect Abstract: This study empirically established the reciprocal relationship between service innovation and corporate reputation and its effect on cross-buying intention with mediation effect of service innovation between corporate reputation and cross-buying intention. The findings established that there is a reciprocal relationship between service innovation and corporate reputation and that both the constructs independently influence the cross-buying intention of the customer. The result further clarifies that there is the least combined effect of service innovation and corporate reputation on cross-buying intention, which means that service innovation and corporate reputation do not mediate the other variable's relationship with cross-buying intention. The findings help the managers/decision makers of a telecommunication service firm to understand that customer may cross-buy a product/service even from a non-reputed firm if the product/service is innovative. On the other hand, customers might cross-buy a product/service if it is from a reputed firm where the product/service may not always be innovative. Thus, for a new firm (which is less reputed in the market), service innovation helps in cross-selling whereas cross-selling of service is comparatively easier for a reputed firm even in the absence of innovative idea. Journal: Int. J. of Services, Economics and Management Pages: 158-176 Issue: 2 Volume: 9 Year: 2018 Keywords: service innovation; corporate reputation; reciprocal relationship; cross-buying intention. File-URL: http://www.inderscience.com/link.php?id=96063 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:9:y:2018:i:2:p:158-176 Template-Type: ReDIF-Article 1.0 Author-Name: Reyner Pérez-Campdesuñer Author-X-Name-First: Reyner Author-X-Name-Last: Pérez-Campdesuñer Author-Name: Alexander Sánchez-Rodríguez Author-X-Name-First: Alexander Author-X-Name-Last: Sánchez-Rodríguez Author-Name: Gelmar García-Vidal Author-X-Name-First: Gelmar Author-X-Name-Last: García-Vidal Author-Name: Rodobaldo Martínez-Vivar Author-X-Name-First: Rodobaldo Author-X-Name-Last: Martínez-Vivar Title: Neural networks to analyse the incidence of customer satisfaction in their loyalty in a tourist destination Abstract: The relationship between levels of satisfaction experienced and its expression in future projected behaviour is widely addressed in the literature, however in the context of tourism in general and tourist destinations in particular acquires distinctive features that demand further research and deepening in this relationship. This research seeks to deepen this relationship, using techniques such as the analysis of neural networks since it allows identifying hidden relationships among multiple variables when working with large databases. The study was carried out in a tourist destination of sun and beach, allowing first verify the latent variables present in the construct of customer satisfaction and then, through the analysis of neural networks, corroborate that there is a high relationship between levels of satisfaction experienced by tourists and their willingness to return and recommend the destination or willingness to discredit the destination whenever dissatisfactions are generated, noting that this last relationship was more significant. Likewise, it is identified which attributes of the service have the most influence on each of these decisions, observing that in each of the previous decisions, the attributes influence differently. Journal: Int. J. of Services, Economics and Management Pages: 95-110 Issue: 2 Volume: 9 Year: 2018 Keywords: neural networks; customer satisfaction; loyalty; tourist destination. File-URL: http://www.inderscience.com/link.php?id=96065 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:9:y:2018:i:2:p:95-110 Template-Type: ReDIF-Article 1.0 Author-Name: Zuoming Liu Author-X-Name-First: Zuoming Author-X-Name-Last: Liu Author-Name: Huaqing Wang Author-X-Name-First: Huaqing Author-X-Name-Last: Wang Author-Name: Ping Li Author-X-Name-First: Ping Author-X-Name-Last: Li Title: The antecedents of green information system and impact on environmental performance Abstract: As society becomes more and more aware of the negative impacts of business operations on environment and other aspects of society, companies have started to adopt environmental friendly activities due to the increasing pressures and concerns. How to improve company's environmental performance is the major challenge facing many managers. This study proposes a conceptual framework to study the role of green information system in improving company's environmental performance, and find out the antecedents in helping to create an effective green information system. A conceptual framework is proposed and tested empirically by using the data collected from China. This study contributes to the literature and by providing research direction and real-world practitioners with helpful guideline to build green information system. Journal: Int. J. of Services, Economics and Management Pages: 111-124 Issue: 2 Volume: 9 Year: 2018 Keywords: environmental performance; green information system; antecedent. File-URL: http://www.inderscience.com/link.php?id=96074 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:9:y:2018:i:2:p:111-124 Template-Type: ReDIF-Article 1.0 Author-Name: Peerayuth Charoensukmongkol Author-X-Name-First: Peerayuth Author-X-Name-Last: Charoensukmongkol Author-Name: Pornprom Suthatorn Author-X-Name-First: Pornprom Author-X-Name-Last: Suthatorn Title: Salespeople's trait mindfulness and emotional exhaustion: the mediating roles of optimism, resilience, and self-efficacy Abstract: Given emotional exhaustion's adverse effects on employees' psychological wellbeing and performance, it is crucial to understand which employee characteristics may enhance their ability to cope with this problem. This research investigated the relation between salespeople's trait mindfulness and emotional exhaustion by considering the mediating effects of optimism, resilience, and self-efficacy. Data from a total of 172 complete surveys were obtained from salespeople who work for a multinational direct sales corporation in Thailand. Results from a partial least squares (PLS) analysis supported a negative relation between trait mindfulness and emotional exhaustion. Moreover, optimism, resilience, and self-efficacy served as mediators that explained this negative association. This research suggested that organisations should consider mindfulness training as an intervention that may allow their employees to avoid emotional exhaustion. Journal: Int. J. of Services, Economics and Management Pages: 125-142 Issue: 2 Volume: 9 Year: 2018 Keywords: mindfulness; emotional exhaustion; optimism; resilience; retail sales; self-efficacy. File-URL: http://www.inderscience.com/link.php?id=96075 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:9:y:2018:i:2:p:125-142 Template-Type: ReDIF-Article 1.0 Author-Name: Devkant Kala Author-X-Name-First: Devkant Author-X-Name-Last: Kala Author-Name: D.S. Chaubey Author-X-Name-First: D.S. Author-X-Name-Last: Chaubey Title: The effect of eWOM communication on brand image and purchase intention towards lifestyle products in India Abstract: The exponential growth of the internet has empowered customers and enhanced their interactivity. This has given pace for the phenomenal growth of the electronic word of mouth (eWOM) communication. In this easier, wider and faster medium of communication, the message itself performs a critical role in building brand image and persuading purchase intention. The present study is an attempt to explore the effect of eWOM on the brand image of lifestyle products and subsequent customer purchase intention. Based on the information obtained from 313 online customers, this paper analyses the effect of eWOM on brand image and purchase intention in the Indian context. Using structural equation modelling, this study confirms the significant effect of eWOM on brand image and the moderating role of the brand image between eWOM and purchase intention. The present study recommends that marketers should emphasis on favourable eWOM communications to enhance the brand image that subsequently would encourage customers' purchase intention. Journal: Int. J. of Services, Economics and Management Pages: 143-157 Issue: 2 Volume: 9 Year: 2018 Keywords: electronic word of mouth; eWOM; purchase intention; brand image; lifestyle products; India. File-URL: http://www.inderscience.com/link.php?id=96077 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injsem:v:9:y:2018:i:2:p:143-157