Template-Type: ReDIF-Article 1.0 Author-Name: Sulhaini Author-X-Name-First: Author-X-Name-Last: Sulhaini Author-Name: Rusdan Author-X-Name-First: Author-X-Name-Last: Rusdan Author-Name: Rahman Dayani Author-X-Name-First: Rahman Author-X-Name-Last: Dayani Author-Name: Sulaimiah Author-X-Name-First: Author-X-Name-Last: Sulaimiah Author-Name: Baiq Ismiwati Author-X-Name-First: Baiq Author-X-Name-Last: Ismiwati Title: Local brand origin knowledge of young consumers in a developing country Abstract: The aim of the study was to explore local brand origin knowledge among young consumers in a developing country, specifically Indonesia. The study followed inductive logic and qualitative approaches. The research process was characterised by a hermeneutic process through which the search for meaning and understanding moved from pre-understandings to understandings on a higher level. The study relied on a small number of young consumers who had a very limited knowledge of local brands. The study suggests that young consumers in a developing country do not seek to find information on brand origin. They misclassified local brands based on their evaluation of the brand name, brand associations and the image of their home country and the misperceived country of origin. The paper is valuable for local brand owners seeking strategies to enhance competitiveness in the domestic market. They need to develop positive brand associations since it will lead to a more favourable home country image of and greater commitment to their brands. Journal: Int. J. of Applied Management Science Pages: 72-90 Issue: 1 Volume: 11 Year: 2019 Keywords: local brand origin knowledge; brand associations; home country image; brand commitment. File-URL: http://www.inderscience.com/link.php?id=96643 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:1:p:72-90 Template-Type: ReDIF-Article 1.0 Author-Name: Jafar Bagherinejad Author-X-Name-First: Jafar Author-X-Name-Last: Bagherinejad Author-Name: Paria Fakhrzad Author-X-Name-First: Paria Author-X-Name-Last: Fakhrzad Title: Selection process of emerging technologies using AHP-FMCGP mixed method: transportation industry of Iran Abstract: Transportation industry is one of the most worth background that needs to be developed and updated every time, especially with respect to emerging technologies. In this paper, we developed a mathematical model including hybrid method of MCDM and GP to rank and prioritise the best transport emerging technologies in the field of intelligent transport systems (ITS) and nanotechnologies. This model has been designed by considering a hierarchical structure including three levels with five factors like technical, economical, market, environmental and culture at the first level; three areas like vehicle, road and human in the second level and four identified emerging technologies from Iran's transport industry at the third level under sub-section of vehicle. The selection processes including ranking and prioritising have been performed considering three main goals. For successful completion of our research, we used the hybrid method of AHP and FMCGP in the transportation industry of Iran. Here, our proposed three-level model concentrated on future use of emerging technologies in the transportation system of Iran. After solving the proposed hybrid model, sleepy-driver sensors technology was the final priority. The findings can also lead to effective decision makings on investment on future emerging technologies in transportation system of Iran. Journal: Int. J. of Applied Management Science Pages: 55-71 Issue: 1 Volume: 11 Year: 2019 Keywords: emerging technology; transportation industry; analytical hierarchy process; AHP; fuzzy multi-choice goal programming; FMCGP; multi-criteria decision makings; MCDM; Iran. File-URL: http://www.inderscience.com/link.php?id=96651 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:1:p:55-71 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamed Abdel-Basset Author-X-Name-First: Mohamed Author-X-Name-Last: Abdel-Basset Author-Name: Mai Mohamed Author-X-Name-First: Mai Author-X-Name-Last: Mohamed Author-Name: Florentin Smarandache Author-X-Name-First: Florentin Author-X-Name-Last: Smarandache Title: Linear fractional programming based on triangular neutrosophic numbers Abstract: In this paper, a solution procedure is proposed to solve neutrosophic linear fractional programming problem (NLFP) where cost of the objective function, the resources and the technological coefficients are triangular neutrosophic numbers. Here, the NLFP problem is transformed into an equivalent crisp multi-objective linear fractional programming (MOLFP) problem. By using proposed approach, the transformed MOLFP problem is reduced to a single objective linear programming (LP) problem which can be solved easily by suitable linear programming technique. The proposed procedure illustrated through a numerical example. Journal: Int. J. of Applied Management Science Pages: 1-20 Issue: 1 Volume: 11 Year: 2019 Keywords: linear fractional programming; LFP; neutrosophic set; triangular neutrosophic numbers. File-URL: http://www.inderscience.com/link.php?id=96652 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:1:p:1-20 Template-Type: ReDIF-Article 1.0 Author-Name: Sourav Saha Author-X-Name-First: Sourav Author-X-Name-Last: Saha Author-Name: Ankita Mandal Author-X-Name-First: Ankita Author-X-Name-Last: Mandal Author-Name: Sayantan Rana Author-X-Name-First: Sayantan Author-X-Name-Last: Rana Author-Name: Priya Ranjan Sinha Mahapatra Author-X-Name-First: Priya Ranjan Sinha Author-X-Name-Last: Mahapatra Title: A quasi-visibility graph based clique-extraction heuristic model for partitioning of planar shape Abstract: This paper presents a graph theoretical model to partition polygonal approximation of a shape into visually meaningful constituent parts based on a heuristic approach. The proposed model introduces a new concept of approximated vertex-visibility graph termed as quasi-visibility graph to generate different viable cuts for partitioning the shape. In the shape representative graph, a maximal-clique perceptually corresponds to a distinguishable part. Based on this notion, we propose a heuristic based clique extraction strategy to decompose the shape exploring its quasi-visibility graph. A few refinement strategies are also attempted by exploring the options of: a) merging correlated parts for better visual interpretation; b) inserting antipodal points of reflex vertices in polygonal approximation for more possible viable cuts. The performance of the proposed model is evaluated by comparing partition-graphs of similar shapes. The partitioning based on the proposed model appears to be coherent with human observation and comparable with existing algorithms. Journal: Int. J. of Applied Management Science Pages: 36-54 Issue: 1 Volume: 11 Year: 2019 Keywords: shape partitioning; visibility graph; shape analysis; shape descriptor; quasi-visibility graph; clique-extraction heuristic; contour analysis; shape-graph. File-URL: http://www.inderscience.com/link.php?id=96654 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:1:p:36-54 Template-Type: ReDIF-Article 1.0 Author-Name: Usama Awan Author-X-Name-First: Usama Author-X-Name-Last: Awan Title: Effects of buyer-supplier relationship on social performance improvement and innovation performance improvement Abstract: Social performance improvement and innovation performance improvement is rapidly developing an area of research. Little empirical research has been conducted on the social performance outcomes in Pakistan and other developing countries. This research contributes to understanding how relational governance relates to social and innovation performance improvement in exporter and importer relationships. The analysis is based on cross-sectional base survey questionnaires on a sample of 239 senior managers from four export manufacturer industries using square structural equation modelling approach. The findings of this study show that relational governance has a key role in ensuring the continuation of relationship as a means to support suppliers, resulting in improvements in social performance and innovation performance. Social performance improvement in supply chain relationship requires the commitment of significant resources to implement it. It is proposed that a cultural intelligence is improving information exchange among buyers and suppliers, and is the more appropriate context for social performance improvement. Further research is also required to develop a deeper understanding of the relationship between an element of commitment and innovation performance improvement. Theoretical contributions, managerial implications and future research directions are also presented. Journal: Int. J. of Applied Management Science Pages: 21-35 Issue: 1 Volume: 11 Year: 2019 Keywords: relational governance; cultural intelligence; social performance; innovation performance; buyer-supplier relationship. File-URL: http://www.inderscience.com/link.php?id=96657 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:1:p:21-35 Template-Type: ReDIF-Article 1.0 Author-Name: Ali Rezaei Author-X-Name-First: Ali Author-X-Name-Last: Rezaei Title: The impact of perceived organisational support and organisational citizenship behaviour on turnover intention: an empirical investigation Abstract: This study examines the relationships between perceived organisational support (POS), organisational citizenship behaviour (OCB) and turnover intentions; and the mediating role of OCB on perceived organisational support and turnover intentions. The population under study was all experts from the National Iranian Drilling Company as an empirical case study. Finally, 140 questionnaires were analysed based on structural equation modelling using SMART PLS software. Results showed that there is a significant positive relationship between perceived organisational support and organisational citizenship behaviour. Also, there is a negative significant relationship between perceived organisational support and turnover intention. The meditating role of OCB is supported in relation to the perceived organisational support and turnover intention. Journal: Int. J. of Applied Management Science Pages: 153-170 Issue: 2 Volume: 11 Year: 2019 Keywords: organisational citizenship behaviour; OCB; turnover intentions; perceived organisational support; POS. File-URL: http://www.inderscience.com/link.php?id=98822 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:2:p:153-170 Template-Type: ReDIF-Article 1.0 Author-Name: Maria João Cardoso Vieira Machado Author-X-Name-First: Maria João Cardoso Vieira Author-X-Name-Last: Machado Title: Determinants of customer satisfaction: empirical study in hotels Abstract: This study has three specific objectives, formulated based on the expectation confirmation paradigm: to analyse the hotel features, the performance evaluation tools used, and the price practiced by the hotels all as determinants of customer satisfaction. Data collection began with the conduction of a survey to the financial managers of 4 and 5-star hotels, located in Portugal, in order to collect information on the performance evaluation tools used and on certain hotel features. We obtained 241 fully completed inquiries. To meet the objectives proposed, two additional types of data were also collected: the degree of customer satisfaction, for the hotels responding to the initial survey (for this we used two different online platforms); the price charged by the responding hotels, using the online platform Booking.com. The results obtained lead us to the following main contributions: the validation of the expectation confirmation paradigm, namely by demonstrating that hotel features can be considered as factors affecting customer expectations, and that the performance evaluation tools can be considered as factors affecting the actual experience; the demonstration that there is an association between the price charged by the hotels and their customers' satisfaction, but in a way contrary to the theoretical assumptions of the expectation confirmation paradigm. Journal: Int. J. of Applied Management Science Pages: 91-112 Issue: 2 Volume: 11 Year: 2019 Keywords: customer satisfaction; performance evaluation tools; balanced scorecard; BSC; Tableau de Bord; hotel features; hotel industry; expectation confirmation paradigm; hotel price; customer expectations; contingency variables. File-URL: http://www.inderscience.com/link.php?id=98823 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:2:p:91-112 Template-Type: ReDIF-Article 1.0 Author-Name: C.K. Sivashankari Author-X-Name-First: C.K. Author-X-Name-Last: Sivashankari Title: Imperfect production system with rework of regular production with sales returns by customers and buffer stock Abstract: Jamal et al. (2004) proposed a model, which dealt with the optimum batch quantity in a single-stage system in which rework is done by addressing two different operational policies to minimise the total system cost but their models do not considered sales return by customers. A portion of defective items produced are not successfully screened out internally during the production process and passed on to customers, thereby causing defect sales returns and reverse logistic from customers back to the manufacturer. In this direction, this paper develops an economic production quantity inventory model with sales return by customers for determining the economic production quantity for a single product, which is manufactured in a single-stage manufacturing system that generates imperfect quality products and all these defective products are reworked in the same cycle. Mathematical model is developed and the optimal production lot size which minimises the total cost is derived. Journal: Int. J. of Applied Management Science Pages: 171-183 Issue: 2 Volume: 11 Year: 2019 Keywords: production; demand; defective items; rework; sales return. File-URL: http://www.inderscience.com/link.php?id=98824 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:2:p:171-183 Template-Type: ReDIF-Article 1.0 Author-Name: Sayed Ehsan Hoseinipor Author-X-Name-First: Sayed Ehsan Author-X-Name-Last: Hoseinipor Author-Name: Hosein Rezaei Dolatabadi Author-X-Name-First: Hosein Rezaei Author-X-Name-Last: Dolatabadi Author-Name: Ali Kazemi Author-X-Name-First: Ali Author-X-Name-Last: Kazemi Title: Effect of decision-making style on travel intention of religious tourism (Qom as religious tourism destination in Iran) Abstract: Marketing experts are interested in travel intention since it enables them to analyse tourists' consumer behaviour. In order to understand the behaviour of religious tourists, this study concentrates on the effect of decision-making styles on travel intention of tourists travelling to Qom (a religious city in Iran). Data were collected through a field survey among 350 people who visited Qom City and data was analysed using partial least square (PLS) modelling. The results show that brand-conscious consumer style, recreational and hedonistic consumer style and confused-by-overchoice consumer style are the main controllers of religious tourists' travel intention. Also, perfectionist conscious consumer style, novelty and fashion-conscious consumer style, price-conscious consumer style, habitual and brand-loyal consumer style, impulsive and careless consumer styles did not affect travel intention of religious tourists. This is the first study that investigates decision-making styles of religious tourists. Journal: Int. J. of Applied Management Science Pages: 113-123 Issue: 2 Volume: 11 Year: 2019 Keywords: applied management; religious tourism; travel intention; consumer decision-making style; Qom City; Iran. File-URL: http://www.inderscience.com/link.php?id=98825 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:2:p:113-123 Template-Type: ReDIF-Article 1.0 Author-Name: Mehmet Savsar Author-X-Name-First: Mehmet Author-X-Name-Last: Savsar Author-Name: Aaya Aboelfotoh Author-X-Name-First: Aaya Author-X-Name-Last: Aboelfotoh Author-Name: Dalal Embaireeg Author-X-Name-First: Dalal Author-X-Name-Last: Embaireeg Title: A GIS-based methodology for solving the capacitated vehicle routing problem with time windows: a real-life scenario Abstract: Most companies, which need to distribute their production daily, solely rely on human judgment in scheduling customer orders by assigning a delivery vehicle and selecting the routes for those vehicles. With increasing demand, this approach quickly becomes error prone. In this study, we present analysis of a distribution system and propose a systematic approach to improve distribution of tasks using geographic information system (GIS). Specifically, ArcMap's network analyst tool is used in order to minimise total transportation costs and ensure workload balance. We incorporate dynamic traffic conditions, time windows, vehicle capacity and driver working hours into our model to present more realistic results. We compare the total transportation costs due to manual assignments with the costs obtained using our approach, in addition to proving the tool's validity for problems of a larger scale. Analysis is applied to a specific food catering company in order to illustrate the procedure in detail. Journal: Int. J. of Applied Management Science Pages: 124-152 Issue: 2 Volume: 11 Year: 2019 Keywords: distribution; vehicle routing; time windows; transportation; geographic information system; GIS; network analyst; traffic; capacitated; food industry; delivery; management. File-URL: http://www.inderscience.com/link.php?id=98827 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:2:p:124-152 Template-Type: ReDIF-Article 1.0 Author-Name: S. Balamoorthy Author-X-Name-First: S. Author-X-Name-Last: Balamoorthy Author-Name: Mrinalini Pandey Author-X-Name-First: Mrinalini Author-X-Name-Last: Pandey Title: Colours in advertising and affective responses: the moderating role of gender and optimum stimulation level Abstract: The research examined vital variables for marketers and advertisers, affective responses, gender and optimum stimulation level in advertising context specifically on colours. We studied the influence of gender and optimum stimulation level on affective responses: pleasure, arousal, dominance in cool and warm experiment. This study reviewed papers pertaining to colours in marketing, advertising, psychology and based on those developed hypotheses, adopted statistical factorial design for the experiment in the food industry context, and then applied multivariate analysis of variance to test the interaction effect; the data was gathered from a sample of 186 young students. Results of two experiments carried out revealed that gender and OSL play a vital role in influencing of colours in advertising on emotional states. Theoretical implications concerning affective responses to colour and managerial implications for advertisers and marketers are revealed. Journal: Int. J. of Applied Management Science Pages: 255-276 Issue: 3 Volume: 11 Year: 2019 Keywords: advertising; affective responses; colours in advertising; pleasure; arousal; dominance; gender; optimum stimulation level. File-URL: http://www.inderscience.com/link.php?id=100995 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:3:p:255-276 Template-Type: ReDIF-Article 1.0 Author-Name: Ibrahim Abdulkerim Author-X-Name-First: Ibrahim Author-X-Name-Last: Abdulkerim Author-Name: Muralidhar Avvari Author-X-Name-First: Muralidhar Author-X-Name-Last: Avvari Author-Name: Tomas Cherkos Author-X-Name-First: Tomas Author-X-Name-Last: Cherkos Title: Design of house of quality using SERVQUAL and QFD for service quality improvement: a case of Bahir Dar city hotels Abstract: The purpose of this study is to analyse and measure the current service quality of Bahir Dar city hotels and design a house of quality to improve the service quality and competitiveness. SERVQUAL and quality function deployment (QFD) models are employed as a service quality measurement, design and customer satisfaction improvement tools. After prioritising customer needs, competitive assessments of hotel services were done from the customers' perspective using house of quality (HoQ). As a result of the differences between expectations and perceptions, service quality gaps are revealed in all hotel service quality dimensions. Generally, the results revealed that the overall hotels' services quality levels are bellow customers' expectations. According to the findings, technical requirements important to enhance service quality and meet customer satisfaction are identified and prioritised. Finally, a house of quality is designed to improve the service quality and competitiveness of hotels. Journal: Int. J. of Applied Management Science Pages: 277-293 Issue: 3 Volume: 11 Year: 2019 Keywords: service quality; customer satisfaction; SERVQUAL; quality function deployment; QFD; house of quality; HoQ; hotel service; Bahir Dar City; quality design. File-URL: http://www.inderscience.com/link.php?id=100996 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:3:p:277-293 Template-Type: ReDIF-Article 1.0 Author-Name: Edward O. Akoto Author-X-Name-First: Edward O. Author-X-Name-Last: Akoto Author-Name: Eunice V. Akoto Author-X-Name-First: Eunice V. Author-X-Name-Last: Akoto Title: Why interpersonal bonds may supersede organisational commitment on performance: an integrative motivational view Abstract: Decades of research have demonstrated that employees may experience multiple commitments on the job including the interpersonal bonds to the supervisor and the work team which are predictive of performance. Limited research has integrated the interpersonal and the organisation (global) commitments in examining outcomes of commitment, and a cursory view of the research suggests that the interpersonal bonds may have an incremental predictive effect on performance over the global commitment. However, commitment research is yet to explicitly articulate a theory that explains how and why the interpersonal bonds may supersede the global organisational commitment when predicting performance. Adopting Klein and colleagues' conception of commitment as a volitional psychological bond of dedication, and integrating prior research, we put forth a theory of the psychological processes of the commitment-performance link that explains the incremental predictive effect of the interpersonal bonds. Implications of our postulation for commitment theory, research and practice are discussed. Journal: Int. J. of Applied Management Science Pages: 210-223 Issue: 3 Volume: 11 Year: 2019 Keywords: organisational commitment; interpersonal bonds; supervisor commitment; work team commitment; WTC; motivation; goal setting; performance. File-URL: http://www.inderscience.com/link.php?id=101001 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:3:p:210-223 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamed Dia Author-X-Name-First: Mohamed Author-X-Name-Last: Dia Author-Name: Kobana Abukari Author-X-Name-First: Kobana Author-X-Name-Last: Abukari Author-Name: Pawoumodom M. Takouda Author-X-Name-First: Pawoumodom M. Author-X-Name-Last: Takouda Author-Name: Abdelouahid Assaidi Author-X-Name-First: Abdelouahid Author-X-Name-Last: Assaidi Title: Relative efficiency measurement of Canadian mining companies Abstract: The mining industry, one of Canada's most important sectors, is opined to be experiencing productivity issues as one of its most important issues. We perform the first efficiency analysis of Canadian mining firms using data envelopment analysis. We compute technical, managerial and scale efficiencies for a sample of 30 listed mining firms during the period 2011-2015. Our results confirm that, overall, the firms exhibit low to average technical efficiencies, largely due to managerial inefficiencies. Further, their technical and managerial efficiencies have been declining during the 2011-2015 period. Finally, sub-sectorial analysis shows that gold and diamond, gemstones, platinum and precious metal mining firms perform the best on scale efficiency, while general mining companies set the standard for managerial efficiency. Journal: Int. J. of Applied Management Science Pages: 224-242 Issue: 3 Volume: 11 Year: 2019 Keywords: data envelopment analysis; DEA; relative efficiency; productivity; mining firms; Canada. File-URL: http://www.inderscience.com/link.php?id=101002 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:3:p:224-242 Template-Type: ReDIF-Article 1.0 Author-Name: Shital Jayantilal Author-X-Name-First: Shital Author-X-Name-Last: Jayantilal Author-Name: Sílvia Ferreira Jorge Author-X-Name-First: Sílvia Ferreira Author-X-Name-Last: Jorge Author-Name: Tomás M. Bañegil Palacios Author-X-Name-First: Tomás M. Bañegil Author-X-Name-Last: Palacios Title: First mover advantage on family firm succession Abstract: In spite of the proliferation of studies in various areas regarding the benefit of being first, the first mover advantage (FMA), in the context of family firms the work is (at best) scant. Adding to this, the impact that such firms have on the world economic stage it becomes both an interesting and a necessary research avenue. To study FMA in these firms, we will focus on one of the most critical stages in the lives of such firm: succession. As most of family firms do not outlive their founders, the passage of the executive power to the next generation is a crucial test that these firms face. It is not uncommon during this stage to see siblings rival to be nominated successor. This paper advances the succession game presented by Jayantilal et al. (2016), to study whether there is any advantage for the child who moves first in the succession race. The results indicate that indeed the first mover advantage exists, and that the emotional cost of conflict plays an important role in determining it. Journal: Int. J. of Applied Management Science Pages: 243-254 Issue: 3 Volume: 11 Year: 2019 Keywords: first mover advantage; FMA; sibling rivalry; family firm; succession; game theory. File-URL: http://www.inderscience.com/link.php?id=101005 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:3:p:243-254 Template-Type: ReDIF-Article 1.0 Author-Name: Khaled N. Alqahtani Author-X-Name-First: Khaled N. Author-X-Name-Last: Alqahtani Author-Name: Nazrul I. Shaikh Author-X-Name-First: Nazrul I. Author-X-Name-Last: Shaikh Title: A two-stage stochastic programming model for assortment optimisation Abstract: This paper presents a two-stage stochastic programming model for retail assortment optimisation. Decisions related to what products to stock and in what quantity are taken in the first stage while decisions related to what products to use to satisfy the primary versus the secondary demand are taken in the second stage. Such a model is very useful for online retailers and catalogue merchants who witness a gap between an order arrival and fulfilment. A case study illustrating the modelling approach and its benefits as compared to other existing assortment optimisation techniques is also presented. Journal: Int. J. of Applied Management Science Pages: 185-209 Issue: 3 Volume: 11 Year: 2019 Keywords: stochastic programming; assortment planning; retail; demand substitution; two-stage models. File-URL: http://www.inderscience.com/link.php?id=101020 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:3:p:185-209 Template-Type: ReDIF-Article 1.0 Author-Name: Hasnizam Shaari Author-X-Name-First: Hasnizam Author-X-Name-Last: Shaari Author-Name: Phoon Lee Yong Author-X-Name-First: Phoon Lee Author-X-Name-Last: Yong Author-Name: Salniza M. Salleh Author-X-Name-First: Salniza M. Author-X-Name-Last: Salleh Author-Name: Selvan Perumal Author-X-Name-First: Selvan Author-X-Name-Last: Perumal Author-Name: Fakhrul Anwar Zainol Author-X-Name-First: Fakhrul Anwar Author-X-Name-Last: Zainol Title: Millennials alumni and donor behaviour: an insight from management-based university in Malaysia Abstract: Recent economic crisis had dragged not only profit-oriented organisations into hard situation, non-profit organisations such as public universities in Malaysia also badly affected especially in term of limited budget allocation from government. Hence, public universities are facing tremendous challenge in sustaining their university performance especially in sustaining their ranking and reputation at the global arena. As a result, universities in Malaysia nowadays are encouraged to be more creative in wealth creation for financial sustainability. This study attempts to investigate alumni readiness to donate to their alma maters as a part of the financial sustainability agenda among public universities. The study among 311 millennials alumni from one of the well-known management-based university in Malaysia revealed that attitude towards donation, peer pressure and religiosity play a significant role in explaining donor behavioural intention. Besides, religiosity also found to mediate the relationship between attitude towards donation and donor behavioural intention. Implication and recommendation for future research also is discussed in this article. Journal: Int. J. of Applied Management Science Pages: 352-369 Issue: 4 Volume: 11 Year: 2019 Keywords: brand management; alumni donor intention; religiosity; theory of planned behaviour; university; millennials alumni; peer pressure; attitude towards donation; Malaysia. File-URL: http://www.inderscience.com/link.php?id=103706 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:4:p:352-369 Template-Type: ReDIF-Article 1.0 Author-Name: Hicham Jaroudi Author-X-Name-First: Hicham Author-X-Name-Last: Jaroudi Author-Name: Mohamad S. Hammoud Author-X-Name-First: Mohamad S. Author-X-Name-Last: Hammoud Title: Business leadership strategies under tenuous economic conditions Abstract: Small and medium-sized enterprises (SMEs) in Lebanon are at risk of failure because of the geo-economic crisis. The purpose of this multiple case study was to explore strategies successful leaders of SMEs use to sustain their businesses during tenuous economic conditions. The target population for the research comprised six business leaders of SMEs in Beirut, Lebanon. Data were gathered from company documents and interviews and analysed using Yin's data analysis method. Four themes emerged: Leaders of SMEs embedded change management in their organisations, increased awareness in their organisations, created solid organisational and financial structures, and created and targeted niche markets. Journal: Int. J. of Applied Management Science Pages: 314-332 Issue: 4 Volume: 11 Year: 2019 Keywords: leadership; sustainability; change management; innovation; strategy; tenuous economic conditions; small and medium-sized enterprises; awareness; organisational structure; financial structure; niche markets. File-URL: http://www.inderscience.com/link.php?id=103707 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:4:p:314-332 Template-Type: ReDIF-Article 1.0 Author-Name: Octave Jokung Author-X-Name-First: Octave Author-X-Name-Last: Jokung Author-Name: Sovan Mitra Author-X-Name-First: Sovan Author-X-Name-Last: Mitra Title: Risk lovers, mixed risk loving and the preference to combine good with good Abstract: This paper examines the concept of 'risk loving' (that is risk seeking, intemperance, edginess, etc.), which can be characterised by preferences over simple lotteries. This paper analyses the notion of preferring to combine good with good, and bad with bad, as opposed to combining good with bad as usual. The significance of such preferences has implications on utility functions and are analysed in the paper. This paper extends Eeckhoudt and Schlesinger (2006) results to risk lovers, the results from Crainich et al. (2013) are also generalised to higher orders. We also generalise to higher orders the concept of bivariate risk seeking, introduced by Richard (1975) and called correlation loving by Epstein and Tanny (1980). In the expected utility framework, risk loving of order (<i>N</i>, <i>M</i>) coincides with the non-negativity of the (<i>N</i>, <i>M</i>)<SUP align="right"><SMALL>th</SMALL></SUP> partial derivative of the utility function. In dealing with mixed risk loving utility functions, we give several useful properties, for example, mixed risk loving is consistent with the mixture of positive exponential utilities and with non-increasing coefficients of absolute risk aversion at any order. Journal: Int. J. of Applied Management Science Pages: 295-313 Issue: 4 Volume: 11 Year: 2019 Keywords: bivariate utility function; correlation loving; cross-prudence; intemperance; mixed risk loving; risk seeking. File-URL: http://www.inderscience.com/link.php?id=103708 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:4:p:295-313 Template-Type: ReDIF-Article 1.0 Author-Name: Govind Nath Srivastava Author-X-Name-First: Govind Nath Author-X-Name-Last: Srivastava Title: Understanding perception of commuters for safety and risk mitigation mechanism: the case of public transportation Abstract: Public transportation specifically mass rapid transit service like metro rail is vulnerable to the risk due to high customer traffic, visibility, accessibility and increasing security threat. Commuters are highly sensitive and concerned about their safety while travelling through public transport facility and safety and security measure of public transportation is one of the most significant drivers of customer satisfaction. In the present study, perception data was collected from all the 160 metro stations of Delhi Metro and both qualitative and quantitative research technique was employed to analyse the result. The result of the study depicts that presence and alertness of security personnel has most significant impact over commuter satisfaction followed by effectiveness of metal detector and safety provisions against accident and terrorist attack. This study opines that security services need to be reviewed in the light of changing security dynamics to counter any critical incident and unforeseen situation. Journal: Int. J. of Applied Management Science Pages: 370-388 Issue: 4 Volume: 11 Year: 2019 Keywords: risk mitigation; security services; service quality; public transportation; commuter satisfaction; Delhi Metro. File-URL: http://www.inderscience.com/link.php?id=103711 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:4:p:370-388 Template-Type: ReDIF-Article 1.0 Author-Name: Lithiya Paul Author-X-Name-First: Lithiya Author-X-Name-Last: Paul Author-Name: T. Radha Ramanan Author-X-Name-First: T. Radha Author-X-Name-Last: Ramanan Title: An RFM and CLV analysis for customer retention and customer relationship management of a logistics firm Abstract: To retain a customer in a logistics industry is difficult as it highly depends on the customer relationship management (CRM) and the quality of the service delivered. The existing customers are to be retained for longer period of time for maximum profit contribution. Hence, it is important to perform a data analysis on the CRM data to identify the right segment of customers who are to be retained to maximise profit. This study segments the customers depending on the parameters recency, frequency, and the monetary value, known as RFM analysis. Customer lifetime value estimation is done on segments obtained using the RFM Analysis to identify the profit contribution of each of the segments. The analysis carried out aids the management to adopt decisions on marketing strategies based on the RFM scores and CLV of each segment. Company can also take decisions on budget spending in retaining the right customers. Journal: Int. J. of Applied Management Science Pages: 333-351 Issue: 4 Volume: 11 Year: 2019 Keywords: recency-frequency-monetary value analysis; customer lifetime value estimation; segmentation; customer retention; customer relationship management; CRM; logistics industry. File-URL: http://www.inderscience.com/link.php?id=103713 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:injams:v:11:y:2019:i:4:p:333-351