Template-Type: ReDIF-Article 1.0 Author-Name: José Morelos Gómez Author-X-Name-First: José Morelos Author-X-Name-Last: Gómez Author-Name: María Gabriela Fals Galezo Author-X-Name-First: María Gabriela Fals Author-X-Name-Last: Galezo Author-Name: Joshuar Andrés Álvarez Herrera Author-X-Name-First: Joshuar Andrés Álvarez Author-X-Name-Last: Herrera Title: Analysis of efficiency productivity and competitiveness in organisations Abstract: Efficiency and productivity are key factors for organisations that promote greater competitive advantages. In this article the different tools, techniques and methods to increase them were analysed. A rational, qualitative and descriptive meta-analysis was carried out through an exhaustive review of scientific articles from the Scopus database, in a time horizon of 2015 to 2020, with which 526 articles were found, after reviewing the A summary of each of them and reading their content in depth were filtered to 33 articles, subsequently, a final selection of 25 articles was made, the results of which respond directly to the research questions formulated, with the selection criteria: ten most cited articles, ten most recent publications and five most cited reviews. The results obtained showed that the use of information technologies in operations and in the management system of a company positively influence the increase in efficiency and productivity and added value against the competition, as well as the implementation of the tools that allow the development of environmental and organisational sustainability. Journal: Int. J. of Productivity and Quality Management Pages: 90-110 Issue: 1 Volume: 44 Year: 2025 Keywords: efficiency; productivity; competitiveness; productivity tools; sustainability. File-URL: http://www.inderscience.com/link.php?id=143962 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:1:p:90-110 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Abdulmajeed Moharram Author-X-Name-First: Mohammed Abdulmajeed Author-X-Name-Last: Moharram Author-Name: Saurabh Bilgaiyan Author-X-Name-First: Saurabh Author-X-Name-Last: Bilgaiyan Author-Name: Santwana Sagnika Author-X-Name-First: Santwana Author-X-Name-Last: Sagnika Title: Software effort estimation using cascade neural network optimised based on modified particle swarm optimisation (MPSO-CNN) Abstract: Software effort estimation has a significant role in software development engineering. The inaccurate estimation will increase the failure possibilities of the project. On the contrary, accurate estimation enables the project developers to finalise the projects within the required time and budget. Furthermore, it is considered a big challenge to obtain the satisfactory accuracy of project development at the beginning. To tackle this problem, soft computing techniques such as artificial neural network (ANN) has already demonstrated a remarkable performance in software effort estimation. However, the optimal weights for the neural network are still considered a big dilemma. In this paper, a cascade neural network (CNN) is optimised based on modified particle swarm optimisation (PSO). The modified PSO can overcome the premature convergence of PSO as well as avoid falling into local optima effectively. The experimental results have shown the superiority of the proposed work compared with the standard PSO significantly. Journal: Int. J. of Productivity and Quality Management Pages: 40-70 Issue: 1 Volume: 44 Year: 2025 Keywords: particle swarm optimisation; PSO; cascade neural network; CNN; Pearson correlation; standard deviation; effort estimation. File-URL: http://www.inderscience.com/link.php?id=143963 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:1:p:40-70 Template-Type: ReDIF-Article 1.0 Author-Name: Sarmistha Apat Author-X-Name-First: Sarmistha Author-X-Name-Last: Apat Author-Name: Snigdha Mohapatra Author-X-Name-First: Snigdha Author-X-Name-Last: Mohapatra Title: Productivity of women self-help groups through quality training and capacity building Abstract: This research evaluates the impact of training and capacity building towards enhancing the performance of women self-help groups (SHGs) in the context of an emerging economy. Based on the insights from prior studies, this research identifies certain gaps and attempts to fill the vacuum in the literature of rural empowerment, mainly through SHGs. The hypothesised model was empirically tested using structural equation modelling with 418 responses drawn from survey participants. The findings exhibit training positively drive SHGs' performance, while, the link between training and capacity building was also found statistically significant and positive. Moreover, capacity building acted as a potential mediator in the path from training to SHG performance. The findings provide new and interesting insights to facilitate conceptual development and policy formulation. Consequently, this study evidences the vitality of implementing capacity-building and quality training measures to empower and provide economic independence to the underprivileged women in the rural areas. Journal: Int. J. of Productivity and Quality Management Pages: 1-17 Issue: 1 Volume: 44 Year: 2025 Keywords: capacity building; quality training; productivity; performance; self-help groups; SHGs. File-URL: http://www.inderscience.com/link.php?id=143964 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:1:p:1-17 Template-Type: ReDIF-Article 1.0 Author-Name: Alok Kumar Samanta Author-X-Name-First: Alok Kumar Author-X-Name-Last: Samanta Author-Name: G. Varaprasad Author-X-Name-First: G. Author-X-Name-Last: Varaprasad Author-Name: Anand Gurumurthy Author-X-Name-First: Anand Author-X-Name-Last: Gurumurthy Title: Comprehending the deployment intention of Lean Six Sigma in healthcare: the moderating role of change management Abstract: In the healthcare sector, high-quality and quicker patient services are paramount. Due to these operations priorities, Lean Six Sigma practices have received considerable attention as a viable option for process improvement. However, the intention among healthcare managers to deploy this proven methodology is relatively low, considering varying difficulties in the adoption process. This study aims to understand the direct effects of these difficulties on the deployment intention of healthcare leaders in India. Furthermore, the central focus of this study is to examine the role of change management in moderating the relationships between these challenges and the intention to deploy LSS. The data for this study is collected from 160 doctors in India who are in managerial/leadership positions in different private hospitals. Partial least square-based structural equation modelling is used to estimate various relationships. The findings offer crucial insights for academicians and practitioners in the field of LSS and healthcare. Journal: Int. J. of Productivity and Quality Management Pages: 71-89 Issue: 1 Volume: 44 Year: 2025 Keywords: Lean Six Sigma; LSS; change management; healthcare; deployment intention; India. File-URL: http://www.inderscience.com/link.php?id=143965 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:1:p:71-89 Template-Type: ReDIF-Article 1.0 Author-Name: Guido Migliaccio Author-X-Name-First: Guido Author-X-Name-Last: Migliaccio Author-Name: Luigi Umberto Rossetti Author-X-Name-First: Luigi Umberto Author-X-Name-Last: Rossetti Title: Furniture industry and handicrafts: what possible integration of production processes? Experiential profiles from Italy Abstract: Furniture is a durable choice reflecting functional, but also psychological, social, and cultural needs. The ideal home would like furniture designed to be ordered by each user. This would enhance the role of the artisan who produces unique pieces, even concerning the space limits of the premises. Artisanal products are often opposed to inexpensive industrial standardised ones. Is there only competition or even collaborations between industry and craftsmanship? Through a qualitative analysis, the study illustrates the possible relationships between industrial, commercial, and craft companies, especially to customise standardised products, thus trying to respond to the specific needs of each customer, without an excessive increase in price. To this end, industries could have their laboratories. However, merchants could make these adjustments. Both could instead use the external consultancy of the artisans. Alongside the typical activities, the artisans could thus plan further work areas. Journal: Int. J. of Productivity and Quality Management Pages: 111-138 Issue: 1 Volume: 44 Year: 2025 Keywords: furnishing; Italian design; wood-furnishing chain; Italy. File-URL: http://www.inderscience.com/link.php?id=143966 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:1:p:111-138 Template-Type: ReDIF-Article 1.0 Author-Name: António Rocha Author-X-Name-First: António Author-X-Name-Last: Rocha Author-Name: Ana Pedregal Author-X-Name-First: Ana Author-X-Name-Last: Pedregal Author-Name: Catarina Maia Author-X-Name-First: Catarina Author-X-Name-Last: Maia Author-Name: Gabriel Soares Author-X-Name-First: Gabriel Author-X-Name-Last: Soares Author-Name: Hugo Cardoso Author-X-Name-First: Hugo Author-X-Name-Last: Cardoso Author-Name: Marta Fonseca Author-X-Name-First: Marta Author-X-Name-Last: Fonseca Title: Complaints management: quality of response to customer complaints in an automotive company Abstract: Complaints management is an essential process of customer service by providing valuable information to review organisational performance and to support decision-making, holding accountable different stakeholders, including suppliers of product parts and services. The automotive industry requires high-quality standards and internal compliance procedures to assure the reliability of manufacturing processes and quality of product parts, even though with these stringent measures complaints are issued, and they must be promptly handled and solved. This article analysis the processing time of customer complaints, to figure out, the causes leading an automotive industrial unit to not comply with internal and customer response time targets, proposing improvements to minimise the cost of contractual fines. To accomplish these outcomes a top-bottom approach was used, detailing critical factors to describe and analyse the complaints handling process and to identify the underlying problems to advance improvement opportunities that can enhance the efficiency and effectiveness of the complaints management system. Journal: Int. J. of Productivity and Quality Management Pages: 18-39 Issue: 1 Volume: 44 Year: 2025 Keywords: complaints assessment; 8D process; continuous improvement; quality. File-URL: http://www.inderscience.com/link.php?id=143968 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:1:p:18-39 Template-Type: ReDIF-Article 1.0 Author-Name: António Rocha Author-X-Name-First: António Author-X-Name-Last: Rocha Author-Name: Fernando Romero Author-X-Name-First: Fernando Author-X-Name-Last: Romero Author-Name: Daniel Miranda Author-X-Name-First: Daniel Author-X-Name-Last: Miranda Author-Name: Marlene Amorim Author-X-Name-First: Marlene Author-X-Name-Last: Amorim Author-Name: Rui M. Lima Author-X-Name-First: Rui M. Author-X-Name-Last: Lima Title: Project management practices to direct and control the project planning and execution in R&D units Abstract: Projects lead organisations create utility, value and capabilities, by delivering innovative outcomes. Project managers must foster collaboration and people commitment in a coordinated effort involving feasibility and viability assessments and the application of project management practices and processes to kick off, direct, and control its execution. To know and better understand which project management practices are in use in organisations with research and development (R&D) units, this article presents a study analysing the frequency of use of project management practices and compares them with project management students' expectations of applying them as a professional. Seventy-seven practices have been analysed and evidence of significant differences has been found in 29 practices. The results provide inputs to direct and control projects reinforcing the importance of applying fundamental concepts, skills, and processes to meet the project objectives, giving us insights on the importance of training and recruiting project management professionals. Journal: Int. J. of Productivity and Quality Management Pages: 139-159 Issue: 2 Volume: 44 Year: 2025 Keywords: project management; scope management; resources management; quality management; risk management. File-URL: http://www.inderscience.com/link.php?id=144339 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:2:p:139-159 Template-Type: ReDIF-Article 1.0 Author-Name: Carolina Xavier da Silva Seixas Rocha Author-X-Name-First: Carolina Xavier da Silva Seixas Author-X-Name-Last: Rocha Author-Name: Aldara da Silva César Author-X-Name-First: Aldara da Silva Author-X-Name-Last: César Author-Name: Cecilia Toledo Hernández Author-X-Name-First: Cecilia Toledo Author-X-Name-Last: Hernández Author-Name: Ualison Rébula de Oliveira Author-X-Name-First: Ualison Rébula de Author-X-Name-Last: Oliveira Author-Name: Fabiane Letícia Lizarelli Author-X-Name-First: Fabiane Letícia Author-X-Name-Last: Lizarelli Title: Analysis and selection of glass bottle traceability technologies in the beer production chain Abstract: This paper discusses investments in new equipment for the tracking of food products, especially from the glass bottle industry that serves the beer market. Three technologies - laser, CO<SUB align="right"><SMALL>2</SMALL></SUB> laser, and QR code - as well as the criteria (security, cost, performance and social) to assist in decision making were raised in light of the literature and validated through interviews with internal expert stakeholders in the glass container industry. This research is a timely response to studying traceability technologies and criteria in the packaging industry and in the food chain. The analyses were performed using the analytic network process (ANP) method, which indicated that the safety (46.8%) and social (29.9%) criteria have the greatest weights in decision-making for the studied industry. The results indicate the superiority of selection of QR code technology for deployment in the industry that is the focus of this study. Journal: Int. J. of Productivity and Quality Management Pages: 178-204 Issue: 2 Volume: 44 Year: 2025 Keywords: food traceability; multi-criteria decision support methods; analytic network process; ANP; laser; CO2 laser; QR code. File-URL: http://www.inderscience.com/link.php?id=144340 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:2:p:178-204 Template-Type: ReDIF-Article 1.0 Author-Name: Jorge B. Benzaquen Author-X-Name-First: Jorge B. Author-X-Name-Last: Benzaquen Author-Name: Beatrice E. Avolio Author-X-Name-First: Beatrice E. Author-X-Name-Last: Avolio Author-Name: Juan Weston Author-X-Name-First: Juan Author-X-Name-Last: Weston Title: QMS and biosecurity measures in Peruvian services companies during the COVID-19 pandemic Abstract: This research presents the results of a comparative analysis related to the adoption of measures to prevent and control the spread of the COVID-19 pandemic between services companies with/without ISO 9001 quality management systems (QMSs). For this purpose, an empirical study was conducted with a sample of 648 Peruvian services companies. Data were collected using questionnaires based on four measures against COVID-19: preventive actions, protocols, biosecurity processes and risk management. Descriptive and inferential techniques were implemented to analyse the data. The study found that companies with ISO 9001 scored higher than non-certified companies in the implementation of the four analysed measures against COVID-19. However, these differences were not significant in the case of protocols and risk management. Overall, this study empirically assessed the importance of having a QMS to meet more quickly and effectively government requirements during contingencies such as a global health crisis. Journal: Int. J. of Productivity and Quality Management Pages: 160-177 Issue: 2 Volume: 44 Year: 2025 Keywords: quality management system; QMS; ISO 9001; COVID-19; services companies; developing country. File-URL: http://www.inderscience.com/link.php?id=144341 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:2:p:160-177 Template-Type: ReDIF-Article 1.0 Author-Name: Kátlyn Renata Santos Alves Author-X-Name-First: Kátlyn Renata Santos Author-X-Name-Last: Alves Author-Name: Éverton Hansen Author-X-Name-First: Éverton Author-X-Name-Last: Hansen Title: Application of quality tools and process automation in a PVC analysis laboratory Abstract: Polyvinyl chloride (PVC) laboratory analyses are used to evaluate the composition and ensure the quality and applicability of each PVC product. The quality, productivity, and reliability of the results delivered by these analyses demand continuous improvement. This study aimed to evaluate the processes of a PVC analysis laboratory to identify opportunities for improvement, automation, and use of digital tools. Although quality tools have already been applied in laboratories, this study developed prioritisation criteria for implementing upgrades within a laboratory. Through the application of the lean manufacturing methodology, proposals for improvement and automation in the processes were identified. Results showed the need to acquire new equipment (Calender and Weather-Ometer) and a potential reduction of 1,010.25 hours of effort by analysts annually. The annual cost reduction achieved with analyst hours was US$40,991.75. The layout study minimised distances by 62.6 km per year. Journal: Int. J. of Productivity and Quality Management Pages: 256-277 Issue: 2 Volume: 44 Year: 2025 Keywords: polyvinyl chloride; PVC; lean manufacturing; automation; PVC analysis. File-URL: http://www.inderscience.com/link.php?id=144342 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:2:p:256-277 Template-Type: ReDIF-Article 1.0 Author-Name: José Morelos Gómez Author-X-Name-First: José Morelos Author-X-Name-Last: Gómez Author-Name: Diego Alonso Cardona Arbeláez Author-X-Name-First: Diego Alonso Cardona Author-X-Name-Last: Arbeláez Author-Name: Harold Steve Lora Guzmán Author-X-Name-First: Harold Steve Lora Author-X-Name-Last: Guzmán Title: Industry 4.0 in the management of the supply chain of organisations Abstract: This article presents the incidence of Industry 4.0 in the management of the supply chain and its creation value in the processes. The methodology used for this purpose proposes a systematic review to identify the literature on Industry 4.0 in supply chain management, through journals indexed in the Scopus and Science Direct databases over a time horizon of years 2010 to 2021. A qualitative analysis was carried out to identify the Industry 4.0 tools that increase performance. The results obtained initially were to identify 76 documents but based on the methodological criteria of inclusion and exclusion of the research, it was possible to establish 30 scientific articles. This article aims to contribute to the literature on Industry 4.0 and the supply chain, through its theoretical framework and the methodology used, in such a way that it provides an overview of the available knowledge and allows the development of future research. Journal: Int. J. of Productivity and Quality Management Pages: 229-255 Issue: 2 Volume: 44 Year: 2025 Keywords: supply chain management; Industry 4.0; tools; computer applications; added value. File-URL: http://www.inderscience.com/link.php?id=144343 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:2:p:229-255 Template-Type: ReDIF-Article 1.0 Author-Name: Hanjo P. Mohan Author-X-Name-First: Hanjo P. Author-X-Name-Last: Mohan Author-Name: P.G. Saleeshya Author-X-Name-First: P.G. Author-X-Name-Last: Saleeshya Title: Improving the effectiveness of a manufacturing company through leagile approach - a case study Abstract: Through a case study, a method is introduced to evaluate leanness and agility and derive a leagile decoupling ratio which enhances the industrial key performance indicators. A framework is presented which describe the inter-relationship of leagility with the key performance indicators. Scores are given to lean and agile characteristics of the industry and a simplified bat algorithm is used to derive an optimal leagile decoupling ratio. Implementation of the derived leagile decoupling ratio significantly enhances the industrial key performance indicators. The conceptual methodology is validated and accepted by peer companies that share. However, the method can be generalised and extended for wider acceptance. The presented leagile decoupling method can be used as a generalised tool to optimally prioritise leanness and agility, which enhance the effectiveness of the company both functionally and financially. The novelty of the work lies in the simplicity and robustness of the presented leagile decoupling approach. Journal: Int. J. of Productivity and Quality Management Pages: 205-228 Issue: 2 Volume: 44 Year: 2025 Keywords: leanness; agility; leagile decoupling ratio; bat algorithm; key performance indicators. File-URL: http://www.inderscience.com/link.php?id=144344 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:2:p:205-228 Template-Type: ReDIF-Article 1.0 Author-Name: Pushpesh Pant Author-X-Name-First: Pushpesh Author-X-Name-Last: Pant Author-Name: Arun Kumar Biswal Author-X-Name-First: Arun Kumar Author-X-Name-Last: Biswal Author-Name: Siva Krishna Golla Author-X-Name-First: Siva Krishna Author-X-Name-Last: Golla Title: Payable period and firm performance: the mediating role of relational capital Abstract: The purpose of this paper is to examine the performance effect of payable period management from a relational capital perspective. The study uses the Prowess database to collect secondary panel data on relational capital [measured by business group (BG) affiliation], payable period, and other firm-specific characteristics for 1,841 Indian manufacturing firms. Further, it employs panel data regression analyses to test the effect of payable period management on firm performance in light of relational capital. In contrast to the existing literature, this study has revealed that the company's financial performance suffers significantly due to the high payable period. Further, it has been observed that a longer payable period results from a greater reliance on relational capital (as measured by BG affiliation). Altogether, these results highlight that relational capital mediates the relationship between payable period and firm performance. The present study develops an objective understanding of the significance of payable period management. To the best of our knowledge, this is the first study that argues that the payable period is not uniform across firms, and it varies significantly based on their affiliation to BG. Journal: Int. J. of Productivity and Quality Management Pages: 377-402 Issue: 3 Volume: 44 Year: 2025 Keywords: relational capital; payable period; firm performance; panel data; business group; manufacturing firm. File-URL: http://www.inderscience.com/link.php?id=144897 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:3:p:377-402 Template-Type: ReDIF-Article 1.0 Author-Name: K. Soumya Author-X-Name-First: K. Author-X-Name-Last: Soumya Author-Name: K.P. Satish Author-X-Name-First: K.P. Author-X-Name-Last: Satish Title: The relationship between organisational and leadership performance facilitated by culture and moderated by TQM Abstract: An essential part of India's economic growth is the textile industry sector. The relationship of certain factors like role of leadership, organisational culture and TQM on the performance of this sector is an under researched area. This research investigates the effect of leadership and organisational culture on organisational performance, with organisational culture as a mediator along with TQM as a moderator in their relationships. A systematic survey questionnaire is used to gather data from 400 textile manufacturers and structural equation modelling is then used to evaluate the results. The results of the investigation showed that effective leadership has a great effect on organisational culture, and it does not have an impact on organisational performance. The effectiveness of an organisation is significantly improved by the organisational culture of a company which is also serving as a constructive mediator. TQM practices positively moderate the relationship between leadership and organisational performance. Journal: Int. J. of Productivity and Quality Management Pages: 279-303 Issue: 3 Volume: 44 Year: 2025 Keywords: total quality management; TQM; organisational culture; organisational performance; leadership. File-URL: http://www.inderscience.com/link.php?id=144898 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:3:p:279-303 Template-Type: ReDIF-Article 1.0 Author-Name: Akansha Author-X-Name-First: Author-X-Name-Last: Akansha Author-Name: Harshit Kanchan Author-X-Name-First: Harshit Author-X-Name-Last: Kanchan Author-Name: Monish Gupta Author-X-Name-First: Monish Author-X-Name-Last: Gupta Author-Name: Sumit Shandilya Author-X-Name-First: Sumit Author-X-Name-Last: Shandilya Author-Name: Jaskiran Arora Author-X-Name-First: Jaskiran Author-X-Name-Last: Arora Title: Quality problem solving in the jewellery industry - the Six Sigma way Abstract: This paper describes a green belt Six Sigma project aimed at reducing the issues during metal jewellery fabrication. The project utilised the DMAIC methodology and a variety of tools and techniques, including Pareto analysis, process mapping, process capability analysis, and design of experiments, to systematically identify and address the root causes of the issues. The project was successful in achieving its objectives, resulting in significant improvements in the metal jewellery fabrication process. The defect rate was reduced, leading to cost savings and improved customer satisfaction. The process capability was also improved, with a reduction in process variability and an increase in process efficiency. The paper highlights the importance of using a data-driven approach to problem-solving, the application of various Six Sigma tools and techniques in each phase of the DMAIC methodology, and the involvement of cross-functional teams and stakeholders throughout the process. Journal: Int. J. of Productivity and Quality Management Pages: 304-330 Issue: 3 Volume: 44 Year: 2025 Keywords: statistical process control; Six Sigma; problem solving; design of experiments; DoE; jewellery industry. File-URL: http://www.inderscience.com/link.php?id=144899 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:3:p:304-330 Template-Type: ReDIF-Article 1.0 Author-Name: R. Manigandan Author-X-Name-First: R. Author-X-Name-Last: Manigandan Author-Name: J. Naga Venkata Raghuram Author-X-Name-First: J. Naga Venkata Author-X-Name-Last: Raghuram Title: Linking entrepreneurial orientation to sustainable performance: the mediating role of green innovation Abstract: This study examines the impact of entrepreneurial orientation on sustainable performance and the mediating effect of green innovation. The current study uses a quantitative methodological approach with survey data from 162 hotels in India. Using JASP software, a mediation analysis was conducted to analyse data. Findings show that: 1) entrepreneurial orientation is a significant positive impact on environmental and economic performance; 2) green innovation has a positive mediating effect between entrepreneurial orientation and sustainable performance. The study's outcome is to improve the higher sustainable performance in the hotel industry through entrepreneurial orientation and mediate the effect of green innovation. This research has significant implications for the hospitality field, as it shows the value and potential of green innovation in achieving sustainable performance in the hotel sector. This study contributes to the existing body of literature by investigating the possibility of a mediating variable bolstering the link between entrepreneurial orientation and sustainable performance. Additionally, this research provides a unique contribution to the field and suggests areas for future exploration. The proposed model and the determined forces of green innovation can help policymakers and hotel managers comprehend the factors that motivate adopting these practices in the hotel industry. Journal: Int. J. of Productivity and Quality Management Pages: 331-355 Issue: 3 Volume: 44 Year: 2025 Keywords: entrepreneurial orientation; sustainable performance; green innovation; hotel industry; mediation analysis. File-URL: http://www.inderscience.com/link.php?id=144900 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:3:p:331-355 Template-Type: ReDIF-Article 1.0 Author-Name: Leonardo Pessanha de Azevedo Pereira Author-X-Name-First: Leonardo Pessanha de Azevedo Author-X-Name-Last: Pereira Author-Name: Miguel Luiz Ribeiro Ferreira Author-X-Name-First: Miguel Luiz Ribeiro Author-X-Name-Last: Ferreira Author-Name: Roger Matsumoto Moreira Author-X-Name-First: Roger Matsumoto Author-X-Name-Last: Moreira Title: Influence of building information modelling on the shortening of deadlines of engineering designs in industrial projects Abstract: The impact of using the building information modelling (BIM) methodology on the shortening of deadlines during design, specifically for projects related to assembly of pumps in industrial plants is analysed. The total development lengths of four detailed engineering projects, as well as those of their individual stages, were studied. Out of these four projects, two used BIM. Qualitative research was conducted through an individual study of each case and a comparative analysis of the results. A quantitative analysis of the performance behaviour of the total lengths of the projects and each stage was also conducted. Incidents that are responsible for an increase in the length of the construction project were also recorded, classified, and quantified. The results for the four construction projects studied did not show a decrease in the length of design deadlines using BIM. However, other advantages mentioned in the literature were obtained when BIM was used. Journal: Int. J. of Productivity and Quality Management Pages: 356-376 Issue: 3 Volume: 44 Year: 2025 Keywords: industrial projects; engineering design; design; building information modelling; BIM; schedule; shortening deadlines; Monte Carlo simulation. File-URL: http://www.inderscience.com/link.php?id=144901 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:3:p:356-376 Template-Type: ReDIF-Article 1.0 Author-Name: Sara Ouchama Author-X-Name-First: Sara Author-X-Name-Last: Ouchama Author-Name: Dakkak Badr Author-X-Name-First: Dakkak Author-X-Name-Last: Badr Author-Name: El Hassan Irhirane Author-X-Name-First: El Hassan Author-X-Name-Last: Irhirane Title: Impact of leadership on the performance of Moroccan companies certified ISO 9001:2015 Abstract: The International Organization for Standardization has updated the ISO 9001 Standard for a 2015 edition. Among the changes brought about by this evolution is the concept of leadership, which has replaced the famous commitment of the previous version. The ISO 9001:2015 norm strengthens the requirements for management responsibility in the quality management system. This paper studies the impact of leadership on the overall performance of Moroccan organisations certified ISO 9001:2015 through a multidimensional view based on the criteria of the new version and which are grouped into two categories: internal commitment of management and external commitment of management. Our approach is based on a conceptual model based on the assumptions of the literature. PLS analysis was used to analyse the data, which was collected from about 50 manufacturing and service companies in Morocco. According to the results, internal and external commitments of management have a favourable and significant impact on firm performance. This model can only be validated within a predetermined and constrained framework. Journal: Int. J. of Productivity and Quality Management Pages: 403-417 Issue: 3 Volume: 44 Year: 2025 Keywords: ISO 9001:2015; performance; leadership; balanced scorecard; internal management commitment; external management commitment. File-URL: http://www.inderscience.com/link.php?id=144902 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:3:p:403-417 Template-Type: ReDIF-Article 1.0 Author-Name: Nguyen Dac Dung Author-X-Name-First: Nguyen Dac Author-X-Name-Last: Dung Author-Name: Tran Quang Huy Author-X-Name-First: Tran Quang Author-X-Name-Last: Huy Title: How do factors affect labour productivity and satisfaction in small and medium-sized enterprises in Thai Nguyen, Vietnam? Abstract: This study aims to investigate the impact of work motivation, training, work environment, management skills, and work time on labour productivity in small and medium-sized enterprises (SMEs) located in Thai Nguyen, Vietnam. Additionally, it seeks to assess the satisfaction of business owners regarding changes in labour productivity and propose policies to enhance it, thereby enhancing the competitiveness of SMEs against larger enterprises. The findings of the study reveal that all five factors (work motivation, training activities, management skills, work environment, and work time) have a positive influence on labour productivity, and an increase in labour productivity contributes to higher employer satisfaction. Among these factors, work motivation was identified as the most significant, followed by training activities, management skills, work environment, and work time. Journal: Int. J. of Productivity and Quality Management Pages: 419-439 Issue: 4 Volume: 44 Year: 2025 Keywords: productivity; small and medium-sized enterprises; SMEs; satisfaction; enterprises; labour; Vietnam. File-URL: http://www.inderscience.com/link.php?id=145571 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:4:p:419-439 Template-Type: ReDIF-Article 1.0 Author-Name: Harsh Tripathi Author-X-Name-First: Harsh Author-X-Name-Last: Tripathi Author-Name: Gadde Srinivas Rao Author-X-Name-First: Gadde Srinivas Author-X-Name-Last: Rao Author-Name: Peter Kirigiti Josephat Author-X-Name-First: Peter Kirigiti Author-X-Name-Last: Josephat Title: Attribute control chart based on SkSP-R scheme under assumption of log-logistic distribution Abstract: In this paper, we presented a SkSP-R sampling inspection plan based on attribute control chart for situations where units lifetimes follow log-logistic (LL) distribution. Control limits of proposed control chart are evaluated for different choices of parameters and also discussed the trend of control limits for better understanding of effect of parameters on control limits. The findings of the proposed control chart is listed in bullet points in description of tables section. The presented tables are explained in a good manner. A hypothetical situation is created by using simulated data to illustrate the working of proposed control chart. The application of suggested control chart is explained using a real-world scenario. Journal: Int. J. of Productivity and Quality Management Pages: 512-527 Issue: 4 Volume: 44 Year: 2025 Keywords: attribute control chart; log-logistic distribution; acceptance sampling inspection plan; time truncated scheme; simulation. File-URL: http://www.inderscience.com/link.php?id=145572 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:4:p:512-527 Template-Type: ReDIF-Article 1.0 Author-Name: Dam Thi Thuy Author-X-Name-First: Dam Thi Author-X-Name-Last: Thuy Author-Name: Phan Chi Anh Author-X-Name-First: Phan Chi Author-X-Name-Last: Anh Title: Impact of total quality management practices on hotel performance: empirical evidence from Vietnam Abstract: This paper presents the results of an empirical study investigating the relationship between TQM practices and hotel performance in Vietnam. Statistical techniques such as ANOVA and SEM were used to analyse data collected from 202 hotels in Vietnam in 2022 through a questionnaire survey. The findings of the analysis suggest that both soft and hard TQM factors have a significant impact on hotel performance in Hanoi. This study strongly recommends that hotel managers focus on implementing soft TQM factors such as top management commitment, customer focus, employee involvement, education, and training, as well as hard TQM factors including continuous improvement, process management, quality tools, and techniques, to achieve higher performance. Journal: Int. J. of Productivity and Quality Management Pages: 483-511 Issue: 4 Volume: 44 Year: 2025 Keywords: soft TQM; hard TQM; hotel performance; Vietnam. File-URL: http://www.inderscience.com/link.php?id=145573 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:4:p:483-511 Template-Type: ReDIF-Article 1.0 Author-Name: Tomás José Fontalvo Herrera Author-X-Name-First: Tomás José Fontalvo Author-X-Name-Last: Herrera Author-Name: Leidy Perez Coronell Author-X-Name-First: Leidy Perez Author-X-Name-Last: Coronell Author-Name: Katerin Garcia Benavides Author-X-Name-First: Katerin Garcia Author-X-Name-Last: Benavides Title: Comparing the performance of serial and parallel production systems through Six Sigma metrics Abstract: This investigation compares the performance of the two production systems, in series and in parallel, for which it uses the operating curves associated with the Six Sigma metrics and determines which is more efficient when carrying out various processes. Parallel articulates the concepts of parallel and serial systems, and Six Sigma metrics. For the above, through a quantitative investigation, basic Six Sigma metrics were measured in each system, thus evaluating, and comparing their performance in a consistent manner. The results reveal that as the sigma level increases in both systems, the level of defects per million opportunities decreases considerably and the rates increase to levels close to the main target value of Six Sigma, which is a high quality of 99.9999%. Furthermore, the serial system exhibits better results in terms of performance levels generated while the parallel system exhibits greater efficiency over time. Journal: Int. J. of Productivity and Quality Management Pages: 440-462 Issue: 4 Volume: 44 Year: 2025 Keywords: Six Sigma; serial production system; parallel production system; quality; performance. File-URL: http://www.inderscience.com/link.php?id=145574 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:4:p:440-462 Template-Type: ReDIF-Article 1.0 Author-Name: Vallinayagam Arumugam Author-X-Name-First: Vallinayagam Author-X-Name-Last: Arumugam Author-Name: Ganesan Kannabiran Author-X-Name-First: Ganesan Author-X-Name-Last: Kannabiran Author-Name: S. Vinodh Author-X-Name-First: S. Author-X-Name-Last: Vinodh Author-Name: Gaurav Abhishek Tigga Author-X-Name-First: Gaurav Abhishek Author-X-Name-Last: Tigga Title: Lean and dynamic capabilities for SMEs - a holistic framework with an empirical investigation using structural equation modelling Abstract: In a dynamic business environment amidst COVID-19 pandemic, adopting best practices like lean, supply chain and knowledge management are considered rational decisions to sustain the organisational performance. Small and medium enterprises (SMEs) manage their business process by focusing on short-term benefits rather than long-term. Moreover, SMEs need a real-time model for framing the roadmap to execute the best practices. Based on the theory of dynamic capability, value and socio-technical system (STS), this study constructed a holistic framework for SMEs to create a synergetic process with lean, supply chain management (SCM) and knowledge management (KM). Partial least square-structural equation modelling (PLS-SEM) was applied to assess the framework model. The model was analysed using the sample size of 132 valid responses from Indian manufacturing SMEs. The current study formulated and studied lean management practices (LMPs) as a holistic approach with lean training, learning culture, supply chain relationship and integration for SMEs performance. The study results also clarified how SMEs could enhance their internal and external capability to improve performance. Journal: Int. J. of Productivity and Quality Management Pages: 463-482 Issue: 4 Volume: 44 Year: 2025 Keywords: lean; small and medium enterprises; SMEs; dynamic capability; learning culture; supply chain and organisational performance; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=145575 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:4:p:463-482 Template-Type: ReDIF-Article 1.0 Author-Name: Hitesh Karandikar Author-X-Name-First: Hitesh Author-X-Name-Last: Karandikar Author-Name: Uday Puntambekar Author-X-Name-First: Uday Author-X-Name-Last: Puntambekar Author-Name: Jignasu Yagnik Author-X-Name-First: Jignasu Author-X-Name-Last: Yagnik Author-Name: Devang Joshi Author-X-Name-First: Devang Author-X-Name-Last: Joshi Title: Case study on process improvement in a 'transformer oil testing laboratory' using value stream mapping for improving service time Abstract: The purpose of this paper is to improve the report printing activity of the electrical testing laboratory after testing. At a transformer oil testing laboratory at Vadodara, Gujarat, India, customers were facing problem of delayed report delivery after testing of oil. A detailed study of the process was done to check if the value stream mapping and value stream analysis can be applied to improve the report delivery time. After study of 'as is' situation a new system was implemented for the transformer oil testing laboratory. Diagram of various activities were drawn for 'as is' condition and time taken for each activity was noted down. The non-value adding activity consuming unnecessary time 'waiting' was identified and removed. A new software was developed for reporting. It resulted into reduction of report issuance time by minimum 21 days for 2,698 samples out of 5,475 samples tested during FY 20-21. Journal: Int. J. of Productivity and Quality Management Pages: 528-546 Issue: 4 Volume: 44 Year: 2025 Keywords: process; process improvement; quality; value stream mapping; flow diagram; transformer oil testing; plan, do, check and act; PDCA. File-URL: http://www.inderscience.com/link.php?id=145576 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:44:y:2025:i:4:p:528-546 Template-Type: ReDIF-Article 1.0 Author-Name: Nguyen Thi Nguyet Author-X-Name-First: Nguyen Thi Author-X-Name-Last: Nguyet Title: Knowledge and new firm survival in emerging countries: evidence from Vietnamese manufacturing sector Abstract: This study focuses on evaluating the effects of knowledge on the survival of new manufacturing firms in an emerging country like Vietnam with an advanced Cox proportional hazard model (CPH). The main findings include: 1) IT application is necessary but the combination with the digital condition, the quality of employees, and the investment in innovation and development become more important; 2) the effect of inventory on firm failure is U-shaped; 3) firm survival is promoted by the ratio of social insurance paid employees; 4) market selection dynamics was based on the firm's ROA. Journal: Int. J. of Productivity and Quality Management Pages: 33-54 Issue: 1 Volume: 45 Year: 2025 Keywords: knowledge; firm survival; manufacturing firms; hazard model; emerging countries; Vietnam. File-URL: http://www.inderscience.com/link.php?id=146574 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:1:p:33-54 Template-Type: ReDIF-Article 1.0 Author-Name: Md. Rahat Khan Author-X-Name-First: Md. Rahat Author-X-Name-Last: Khan Author-Name: Md. Zahir Uddin Arif Author-X-Name-First: Md. Zahir Uddin Author-X-Name-Last: Arif Title: Operational efficiency through disruptive innovation in dairy business: evidence from an emerging economy Abstract: The study aimed to know how an emerging economy's thriving business industry deals with disruptive innovation (DI) from an emerging economy's technically complicated in-land open dairy industry perspective. The study used inductive qualitative case research techniques. Twenty-three dairy owners, managers, veterinary doctors, and farmers were purposefully selected from in-land open dairy farms in Bangladesh. The selected areas were the country's in-land open dairy business zone. The study was based on in-depth interviews, participants, and document observation for the study. The outcomes revealed that six aggregate dimensions are crucial for the in-land dairy business in creating operational efficiency through disruptive innovation in emerging economies. To our knowledge, this study is the first research to utilise insights from an emerging economy in constructing a process model to examine the role of disruptive innovation in enhancing operational efficiency within the dairy sector. Journal: Int. J. of Productivity and Quality Management Pages: 66-93 Issue: 1 Volume: 45 Year: 2025 Keywords: dairy business; disruptive innovation; emerging economy; in-land open. File-URL: http://www.inderscience.com/link.php?id=146575 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:1:p:66-93 Template-Type: ReDIF-Article 1.0 Author-Name: El Ghalya Laaroussi Author-X-Name-First: El Ghalya Author-X-Name-Last: Laaroussi Author-Name: Badr Dakkak Author-X-Name-First: Badr Author-X-Name-Last: Dakkak Author-Name: El Hassan Irhirane Author-X-Name-First: El Hassan Author-X-Name-Last: Irhirane Title: Unleashing the potential: integrating TRIZ and Lean thinking to optimise maintenance processes Abstract: Maintenance is a crucial function in any organisation, as it ensures that equipment and systems are functioning efficiently and effectively, and this study investigates how Lean and Teoria Reshenija Izobretateliskih Zadatch (TRIZ) methodologies can enhance maintenance practices. Initially, the study reviews relevant literature on Lean and TRIZ individually to evaluate their applicability to maintenance. Next, the research explores how Lean and TRIZ practices complement each other and how integrating them can improve maintenance processes. Lean is known for reducing process waste, while TRIZ provides a systematic approach for innovative problem solving. The study reveals that there is a 50% overlap between TRIZ principles and various Lean techniques, indicating the potential for synergy between the two methodologies. In conclusion, this study provides a promising solution for organisations looking to optimise their maintenance processes by leveraging the benefits of both Lean and TRIZ methodologies. Journal: Int. J. of Productivity and Quality Management Pages: 111-131 Issue: 1 Volume: 45 Year: 2025 Keywords: maintenance process; Lean manufacturing; Lean maintenance; TRIZ; innovation; improvement. File-URL: http://www.inderscience.com/link.php?id=146576 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:1:p:111-131 Template-Type: ReDIF-Article 1.0 Author-Name: Arjun Siwach Author-X-Name-First: Arjun Author-X-Name-Last: Siwach Author-Name: Priyanka Ahlawat Author-X-Name-First: Priyanka Author-X-Name-Last: Ahlawat Title: Improved PSO-based adversarial model for WSN Abstract: WSNs generally assume the presence of a centralised entity that acts as a centralised data collection point. Sometimes the operating systems may become hostile in an unattended environment, which may result in a real danger of node and data compromise. Thus, in the presence of a powerful adversary, securing data stored on unattended sensors presents interesting challenges and opens an exciting new line of research. Thus, it becomes very important to study and analyse the different adversarial models and defence techniques. In our proposed work, we have designed a robust adversarial model by considering special features of the hostile WSN environment. An improved particle swarm optimisation (PSO) algorithm is presented that uses a multi-objective function to compromise the WSN with maximum node contribution and minimum resource expenditure. It is shown that the 'improved-PSO' required less iterations, resource expenditure, and time to compromise the network as compared with existing models. Journal: Int. J. of Productivity and Quality Management Pages: 1-32 Issue: 1 Volume: 45 Year: 2025 Keywords: vulnerability analysis; wireless sensor networks; WSNs; adversarial model; particle swarm optimisation; PSO. File-URL: http://www.inderscience.com/link.php?id=146577 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:1:p:1-32 Template-Type: ReDIF-Article 1.0 Author-Name: Khalil Idrissi Gartoumi Author-X-Name-First: Khalil Idrissi Author-X-Name-Last: Gartoumi Author-Name: Smail Zaki Author-X-Name-First: Smail Author-X-Name-Last: Zaki Author-Name: Mohamed Aboussaleh Author-X-Name-First: Mohamed Author-X-Name-Last: Aboussaleh Title: The effect of company size on the emergence of Lean Construction and building information modelling in the AEC industry Abstract: Building information modelling (BIM) and Lean Construction (LC) are relevant solutions to many of the shortcomings of the architecture, engineering, and construction (AEC) industry. The synergistic adoption of LeanBIM has attracted the scientific community's attention. The literature has recorded many barriers, including the capacity of companies and their sizes. In this respect, this paper investigates, tests, and validates the influence of company size on the emergence of LeanBIM. A quantitative survey is conducted using an online questionnaire. A sample of 56 Moroccan professionals with knowledge of LeanBIM and a minimum of three years of experience formed the results' basis. Collected data is analysed and tested by the chi-square statistical test. The study indicates the existence of a dependency and influence of company size on adopting this concept. This study will first help decision-makers and stakeholders draw up effective plans to encourage LeanBIM practices and provide new avenues for research. Journal: Int. J. of Productivity and Quality Management Pages: 55-65 Issue: 1 Volume: 45 Year: 2025 Keywords: Lean Construction; LC; building information modelling; BIM; LeanBIM; barriers; company size; chi-square. File-URL: http://www.inderscience.com/link.php?id=146578 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:1:p:55-65 Template-Type: ReDIF-Article 1.0 Author-Name: Harpreet Sharma Author-X-Name-First: Harpreet Author-X-Name-Last: Sharma Author-Name: Chandandeep Singh Author-X-Name-First: Chandandeep Author-X-Name-Last: Singh Author-Name: Kanwaljit Singh Author-X-Name-First: Kanwaljit Author-X-Name-Last: Singh Title: Justification of technological competency parameter using fuzzy-based simulation model Abstract: The world in which firms operate is one that is rapidly getting more technologically advanced. Global firms are competing in India's manufacturing sector. To fulfil expected output, a wide range of potentially viable technologies is already in existence. In order to keep their competitive edge, companies must keep up with the state of manufacturing technology in terms of both capacity and competency. This article assesses the impact of technological competencies on the Indian manufacturing industry. The fuzzy inference system (fuzzy logic toolbox) is used in this study to assess the strategic impact of technological competencies. According to the results of MATLAB's fuzzy toolbox's fuzzy rule viewer and surface view tool, technological competency parameters have a positive impact on manufacturing performance. Top management support, technology adoption, and technological capability are significant predictors of Indian manufacturing performance. Journal: Int. J. of Productivity and Quality Management Pages: 94-110 Issue: 1 Volume: 45 Year: 2025 Keywords: competency; technological competency; fuzzy inference system; FIS; business performance parameters. File-URL: http://www.inderscience.com/link.php?id=146579 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:1:p:94-110 Template-Type: ReDIF-Article 1.0 Author-Name: António Rocha Author-X-Name-First: António Author-X-Name-Last: Rocha Author-Name: Bruna Miranda Author-X-Name-First: Bruna Author-X-Name-Last: Miranda Author-Name: Eduarda Teixeira Author-X-Name-First: Eduarda Author-X-Name-Last: Teixeira Author-Name: Henrique Sousa Author-X-Name-First: Henrique Author-X-Name-Last: Sousa Author-Name: Márcia Araújo Author-X-Name-First: Márcia Author-X-Name-Last: Araújo Author-Name: Raissa Castro Author-X-Name-First: Raissa Author-X-Name-Last: Castro Title: Manufacturing quality of a vehicle occupant protection module: a case study approach Abstract: This study examines two manufacturing processes used for producing vehicle occupant protection modules. Case study 1 analyses deviations affecting the 'claxon' function, while Case study 2 compares data from two assembly lines producing the same product but equipped with machinery from different suppliers. Five research questions are addressed to evaluate quality factors. Q1 explores customer expectations' impact on quality, followed by Q2 examining the relationship between customer satisfaction and product quality. Q3 analyses the effect of machine maintenance, while Q4 investigates the impact of identifying deviation causes. Lastly, Q5 explores the relationship between design choices and product quality. Through detailed analyses and addressing these questions, this study aims to provide insights into the relationship between manufacturing processes, customer expectations, design, and quality. The findings will enhance understanding, enabling informed decisions and strategies to improve product quality and customer satisfaction in manufacturing vehicle occupant protection modules. Journal: Int. J. of Productivity and Quality Management Pages: 187-211 Issue: 2 Volume: 45 Year: 2025 Keywords: manufacturing quality; quality control; capability analysis; compliancy. File-URL: http://www.inderscience.com/link.php?id=146633 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:2:p:187-211 Template-Type: ReDIF-Article 1.0 Author-Name: Haniruzila Hanifah Author-X-Name-First: Haniruzila Author-X-Name-Last: Hanifah Title: Unravelling the determinants of job performance in manufacturing SMEs: evidence from an emerging economy Abstract: This study examined the relationship between human resource practices, job satisfaction, organisational commitment, and job performance among manufacturing SME employees. A total of 179 respondents were purposively sampled, and data were analysed using partial least squares structural equation modelling (PLS-SEM). Results revealed a significant relationship between human resource practices and job satisfaction and organisational commitment. Job satisfaction positively influenced organisational commitment and job performance. However, no significant relationship was found between organisational commitment and job performance. These findings highlight the importance of effective human resource practices for enhancing job satisfaction and commitment in manufacturing SMEs. Implementing strategies such as evaluation, rewards, and training can foster commitment and improve performance. This contributes to knowledge about these dynamics, emphasising the need for HR practices that enhance employee satisfaction and commitment for better job performance. Future research should explore industry-specific factors and additional variables impacting this relationship. Journal: Int. J. of Productivity and Quality Management Pages: 231-252 Issue: 2 Volume: 45 Year: 2025 Keywords: human resource practices; job satisfaction; organisational commitment; job performance; manufacturing SMEs. File-URL: http://www.inderscience.com/link.php?id=146634 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:2:p:231-252 Template-Type: ReDIF-Article 1.0 Author-Name: Sara Ait Bahom Author-X-Name-First: Sara Ait Author-X-Name-Last: Bahom Author-Name: Lotfi Chraïbi Author-X-Name-First: Lotfi Author-X-Name-Last: Chraïbi Author-Name: Naoufal Sefiani Author-X-Name-First: Naoufal Author-X-Name-Last: Sefiani Title: Identification of the individual required competences for quality management in a company: a case study on the quality manager position Abstract: Personnel selection is an important step for any company seeking to continually enhance organisation processes and improve its performance. The selection of personnel according to the required competences is a difficult problem that requires the use of multi-criteria decision-making (MCDM) methods. Despite the importance given to competences and the quality management system in the industrial field, there is not yet an approach that identifies the quality management competences required by ISO 9001:2015. In this paper, a fuzzy hybrid approach has been developed to identify the competences required by quality managers. A new modified version of the fuzzy SWARA (FSWARA) method has been proposed. Furthermore, a case study of the implementation of this approach to a quality manager position is also presented in this work. Journal: Int. J. of Productivity and Quality Management Pages: 133-164 Issue: 2 Volume: 45 Year: 2025 Keywords: criteria prioritisation process; fuzzy Delphi method; fuzzy step-wise weight ‎assessment ratio analysis; ‎FSWARA; identification process; individual ‎competences requirements; multi-criteria decision-making‎‎; MCDM; quality ‎management system; QMS; personnel selection; quality manager position. File-URL: http://www.inderscience.com/link.php?id=146635 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:2:p:133-164 Template-Type: ReDIF-Article 1.0 Author-Name: Onan Marakali Siregar Author-X-Name-First: Onan Marakali Author-X-Name-Last: Siregar Author-Name: Selwendri Author-X-Name-First: Author-X-Name-Last: Selwendri Author-Name: Muhammad Dharma Tuah Putra Nasution Author-X-Name-First: Muhammad Dharma Tuah Putra Author-X-Name-Last: Nasution Title: Why do market orientation, product innovation capability, marketing performance, and competitiveness of small and medium-scale enterprises differ? Abstract: The study aims to explore how market orientation, product innovation capability, and marketing performance relate and differ in influencing competitive advantage among small and medium-scale enterprises (SMEs). Employing a quantitative method, the research involves SME business owners and managers from three different types of SMEs. A Bayesian regression model was utilised to test the hypothesised research model. Empirical findings indicate that market orientation, product innovation capability, and marketing performance positively and significantly correlate with competitive advantage. While driving firms to enhance competitiveness, notable differences in SMEs' characteristics concerning market orientation, product innovation capability, marketing performance, and competitive advantage underscore their importance. This study contributes to enriching the body of knowledge, particularly in understanding the interconnectedness among these constructs as integral elements of competitive advantage's definitions and origins. The practical implications are expected to guide business owners and managers in making more informed and appropriate decisions. Journal: Int. J. of Productivity and Quality Management Pages: 165-186 Issue: 2 Volume: 45 Year: 2025 Keywords: market orientation; product innovation capability; marketing performance; competitive advantage; small and medium-scale enterprises; SMEs. File-URL: http://www.inderscience.com/link.php?id=146636 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:2:p:165-186 Template-Type: ReDIF-Article 1.0 Author-Name: Nilima Priyadarshini Author-X-Name-First: Nilima Author-X-Name-Last: Priyadarshini Author-Name: Jagadeesha Marigowda Author-X-Name-First: Jagadeesha Author-X-Name-Last: Marigowda Author-Name: Samir Kumar Nanda Author-X-Name-First: Samir Kumar Author-X-Name-Last: Nanda Author-Name: Potnuru Rama Krishna Gupta Author-X-Name-First: Potnuru Rama Krishna Author-X-Name-Last: Gupta Title: Prioritising psychological well-being at the workplace for productive business outcomes Abstract: The present research examines the role of psychological well-being (PWB) of the employees in selected manufacturing units for productive business outcomes in an emerging economy. Drawing cues from the extant literature; this research identifies and prioritises the PWB dimensions at the workplace through RIDIT analysis. The empirical findings exhibit personal growth, autonomy, and positive relations with others are the most important dimensions, based on the respondent perceptions. These findings offer novel insights regarding the PWB domain to extend the theoretical knowledge and aid organisational policy formulation for productive advancements in the business. Consequently, this study affirms the vitality of implementing initiatives to provide a conducive work environment for the employees, which can reduce their pressure and stress levels and enable them to perform better. Journal: Int. J. of Productivity and Quality Management Pages: 253-265 Issue: 2 Volume: 45 Year: 2025 Keywords: psychological well-being; policy formulation; workplace; productivity; business outcomes. File-URL: http://www.inderscience.com/link.php?id=146637 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:2:p:253-265 Template-Type: ReDIF-Article 1.0 Author-Name: Hamidreza Talaie Author-X-Name-First: Hamidreza Author-X-Name-Last: Talaie Author-Name: Morteza Hajian Author-X-Name-First: Morteza Author-X-Name-Last: Hajian Author-Name: Mehran Ziaeian Author-X-Name-First: Mehran Author-X-Name-Last: Ziaeian Title: Evaluating the effect of total quality management in higher education on core competencies of students Abstract: Ever since the development of the global economy and the increasing significance of knowledge and information changed educational and skill-related requirements, the quality of capable and professional manpower equipped with the market's key potential has become vital. Accordingly, this study has examined the quality of educational services in higher education and its subsequent effects on creating and developing students' necessary skills while emphasising the implementation of total quality management. This research is quantitative by distributing 382 questionnaires among students of several universities in Isfahan, IR Iran. Data analysis was performed by applying the partial least squares technique (PLS-SEM). The obtained results showed that service quality dimensions in these universities were subject to weaknesses, while there was no specific superiority of one particular university over others. In the same way, students' overall qualifications were found far from satisfaction. Moreover, a positive and significant relationship was noticed between the quality of educational services and the creation of core competencies. Other results of this research can be mentioned as the role of moderator educational discipline (humanities or technical-engineering) and educational discipline (medical sciences or technical-engineering) in the relationship between quality of services and core competencies. Journal: Int. J. of Productivity and Quality Management Pages: 212-230 Issue: 2 Volume: 45 Year: 2025 Keywords: quality of services; core competencies; total quality management; TQM; SERVQUAL model; higher education. File-URL: http://www.inderscience.com/link.php?id=146638 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:2:p:212-230 Template-Type: ReDIF-Article 1.0 Author-Name: António Rocha Author-X-Name-First: António Author-X-Name-Last: Rocha Author-Name: Beatriz Martins Author-X-Name-First: Beatriz Author-X-Name-Last: Martins Author-Name: João Cardoso Author-X-Name-First: João Author-X-Name-Last: Cardoso Author-Name: João Rodrigues Author-X-Name-First: João Author-X-Name-Last: Rodrigues Author-Name: André Author-X-Name-First: Author-X-Name-Last: André Author-Name: Tinoco Author-X-Name-First: Author-X-Name-Last: Tinoco Title: Quality control of supplier defects in a precision industry: a case study approach Abstract: This research paper analyses the quality performance of a supplier providing components AV3, AV4, and AV5 to the high-precision manufacturing industry. Defect analysis by category reveals common issues across the components, emphasising the need for stringent quality control measures. The defects analysis per period identifies patterns, such as higher rejections in the second quarter of 2020 and 2021, and a higher number of defects in AV5. Specific actions, including the 8D report, quality control reports, quality control plan, and report of improvement actions, have been requested from the supplier. Adherence to VDA 6.3 and IATF 16949 standards is recommended. By implementing these actions, the aim is to mitigate defects, improve component quality, and strengthen the supply chain. Emphasising data analysis and statistical process control enables proactive requests for action to assure the quality of components supplied. Journal: Int. J. of Productivity and Quality Management Pages: 355-376 Issue: 3 Volume: 45 Year: 2025 Keywords: quality control; supplier's quality; statistical process control; SPC; supply chain; compliancy. File-URL: http://www.inderscience.com/link.php?id=147822 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:3:p:355-376 Template-Type: ReDIF-Article 1.0 Author-Name: Aqib Rasheed Author-X-Name-First: Aqib Author-X-Name-Last: Rasheed Author-Name: Syed Mehmood Hasan Author-X-Name-First: Syed Mehmood Author-X-Name-Last: Hasan Author-Name: Satya Shah Author-X-Name-First: Satya Author-X-Name-Last: Shah Author-Name: Elmira Naghi Ganji Author-X-Name-First: Elmira Naghi Author-X-Name-Last: Ganji Title: Increasing overall equipment effectiveness by changeover time reduction: a pharmaceutical case carried through DMAIC cycle Abstract: This study aims to enhance the overall equipment effectiveness (OEE) of a blister packaging line in a pharmaceutical firm located in a developing nation in Asia. The case study employed the DMAIC cycle (define, measure, analyse, improve, and control) to investigate and address the issue comprehensively. Utilising various data analysis methods, the root causes of the problem were identified, and changeover-time reduction emerged as a quick win among several factors. The single-minute exchange of die (SMED) approach was employed, leading to the development of effective solutions. The successful elimination of the root cause brought about continuous enhancements in the processing department, ultimately resulting in increased OEE. Furthermore, changeover time reduction was identified as the major contributing factor to this improvement. The novelty of this research lies in exploring different lean manufacturing and six sigma methodologies for enhancing OEE within the pharmaceutical sector. Journal: Int. J. of Productivity and Quality Management Pages: 377-400 Issue: 3 Volume: 45 Year: 2025 Keywords: changeover time; DMAIC; lean manufacturing; OEE; pharmaceutical sector; SMED; Six Sigma. File-URL: http://www.inderscience.com/link.php?id=147826 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:3:p:377-400 Template-Type: ReDIF-Article 1.0 Author-Name: Md. Omar Al Javed Author-X-Name-First: Md. Omar Al Author-X-Name-Last: Javed Title: Implementing Green Lean Six Sigma: a methodology for promoting sustainability Abstract: Green Lean Six Sigma (GLSS) is an effective technique that combines Lean Six Sigma principles with an ecologically conscientious perspective. This paper thoroughly investigates the implementation of GLSS methodology in various industries. It tries to overcome performance issues and impediments while emphasising environmental awareness. The study adds to the body of knowledge and supports sustainability and operational efficiency by identifying and analysing barriers to adopting green technologies. The methodology employs tools such as multiple-criterion decision-making (MCDM), best-worst method (BWM), and principal component analysis (PCA) to prioritise difficulties and target improvement areas. Results highlight the importance of process efficiency and incorporating sustainable practices for long-term viability and a beneficial environmental impact. Overall, this research presents a proven methodology for standardising and applying sustainable manufacturing practices, increasing GLSS and sustainability knowledge. Journal: Int. J. of Productivity and Quality Management Pages: 334-354 Issue: 3 Volume: 45 Year: 2025 Keywords: sustainability; waste reduction; environmental impact; lean methodology; Six Sigma; GLSS framework. File-URL: http://www.inderscience.com/link.php?id=147827 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:3:p:334-354 Template-Type: ReDIF-Article 1.0 Author-Name: D. Ramesh Kumar Author-X-Name-First: D. Ramesh Author-X-Name-Last: Kumar Author-Name: S.R. Devadasan Author-X-Name-First: S.R. Author-X-Name-Last: Devadasan Title: Lean manufacturing in the production of sprockets through value stream mapping – a case study Abstract: During the last two decades, researchers and practitioners have carried out investigations on implementing lean manufacturing by applying value stream mapping (VSM) technique along the production lines of different automobile parts. Although being a part produced in large volume in automobile industry, sprocket has not been subjected to such investigation. In order to fill this gap, the case study reported in this paper was carried out. Initially, the production of a sprocket in the case study company was observed. Subsequently, the current and future state maps were drawn. In order to decrease the total lead time, two lean manufacturing approaches were specified in this future state map. On implementing these two lean manufacturing approaches, the total lead time decreased from 82.848 seconds to 70.568 seconds. The experience of conducting this case study indicated that VSM is a powerful technique for practically implementing lean manufacturing in organisations. Journal: Int. J. of Productivity and Quality Management Pages: 309-333 Issue: 3 Volume: 45 Year: 2025 Keywords: lean manufacturing; value stream mapping; VSM; non-value adding activities; NVAAs; poka-yoke; automobile industry; sprocket. File-URL: http://www.inderscience.com/link.php?id=147829 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:3:p:309-333 Template-Type: ReDIF-Article 1.0 Author-Name: Javad Gerami Author-X-Name-First: Javad Author-X-Name-Last: Gerami Author-Name: Mohammad Reza Mozaffari Author-X-Name-First: Mohammad Reza Author-X-Name-Last: Mozaffari Author-Name: Peter Wanke Author-X-Name-First: Peter Author-X-Name-Last: Wanke Author-Name: Yong Tan Author-X-Name-First: Yong Author-X-Name-Last: Tan Title: Obtaining potential targets: development of an innovative inverse DEA-R cost efficiency model Abstract: Generally, we utilise existing inverse data envelopment analysis (DEA) to derive targets when dealing with observed input and output data. If price information is available for inputs and outputs, developing inverse DEA models based on these prices can be valuable in cost reduction. Traditional DEA models, however, become inadequate when evaluating the performance of decision-making units (DMUs) if the ratio of input components to output components (or vice versa) is crucial to the decision maker (DM). As a solution, we develop DEA models to assess technical and cost efficiency for ratio data within the variable returns to scale (VRS) technology, thus establishing the relationship between technical and cost efficiency in these models. In the following sections, we present the development of inverse DEA models for ratio data based on the concept of technical and cost efficiency, along with the feasibility conditions of these proposed models. Journal: Int. J. of Productivity and Quality Management Pages: 267-308 Issue: 3 Volume: 45 Year: 2025 Keywords: inverse DEA; technical efficiency; cost efficiency; DEA-R; merger targets; ratio data. File-URL: http://www.inderscience.com/link.php?id=147850 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:3:p:267-308 Template-Type: ReDIF-Article 1.0 Author-Name: António Rocha Author-X-Name-First: António Author-X-Name-Last: Rocha Author-Name: Ana Sousa Author-X-Name-First: Ana Author-X-Name-Last: Sousa Author-Name: Catarina Pereira Author-X-Name-First: Catarina Author-X-Name-Last: Pereira Author-Name: Cecília Faria Author-X-Name-First: Cecília Author-X-Name-Last: Faria Author-Name: Liliana Furtado Author-X-Name-First: Liliana Author-X-Name-Last: Furtado Author-Name: Fernando Romero Author-X-Name-First: Fernando Author-X-Name-Last: Romero Title: Quality assurance of product sorting and packaging: a project-based approach to mitigate errors and enhance accuracy Abstract: Achieving operational excellence, reliably meeting customer demands, accurate product sorting and packaging processes, this entails implementing robust quality control and assurance measures, automated sorting systems, and comprehensive checks. Our research-study focuses on addressing sorting and packaging errors in a manufacturing company through a project-based approach. The current sorting machine's sole reliance on reading product labels leads to mixing and exchanging errors. To overcome this challenge, we propose developing a software solution with a new feature: the ability to read labels and detect box colours. This enhancement significantly improves reliability and accuracy in product identification and sorting. Introducing colour-coded boxes enables the machine to easily differentiate between products, reducing incorrect sorting and ensuring precision. This approach creates a seamless system that streamlines operations, enhances quality, prevents customer returns, and maximises customer satisfaction. Journal: Int. J. of Productivity and Quality Management Pages: 401-419 Issue: 4 Volume: 45 Year: 2025 Keywords: quality assurance; product sorting; product packaging; quality improvement; project planning; logistics. File-URL: http://www.inderscience.com/link.php?id=148012 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:4:p:401-419 Template-Type: ReDIF-Article 1.0 Author-Name: Inderjit Singh Sodhi Author-X-Name-First: Inderjit Singh Author-X-Name-Last: Sodhi Author-Name: Ankesh Mittal Author-X-Name-First: Ankesh Author-X-Name-Last: Mittal Author-Name: Gurbhej Singh Author-X-Name-First: Gurbhej Author-X-Name-Last: Singh Author-Name: Vimal Kumar Author-X-Name-First: Vimal Author-X-Name-Last: Kumar Author-Name: Sachit Vardhan Author-X-Name-First: Sachit Author-X-Name-Last: Vardhan Author-Name: Sanjeev Bansal Author-X-Name-First: Sanjeev Author-X-Name-Last: Bansal Title: Improving the quality of process by eliminating the problems using lean tools - a case study Abstract: Lean manufacturing (LM) is a philosophy that has gained popularity in recent years as a way to achieve business goals. LM is a combined system whose main focus is on the removal of waste by simultaneously reducing or minimising suppliers, customers, and internal waste. This paper presents a case study of a manufacturing company that implemented lean tools to improve their production process and eliminate problems. The aim of this research study is to distinguish between the working parameters as well as working conditions within the industry at the present time that is before implementation of LM and also to know the change in the working capacity and conditions of the plant itself after the changes made through LM tools and techniques. The results of this study showed that the implementation of these lean tools led to significant improvements in the production process, including eliminating the time consuming tasks, which saved lot of time by reducing the idle time during production. Journal: Int. J. of Productivity and Quality Management Pages: 420-434 Issue: 4 Volume: 45 Year: 2025 Keywords: lean manufacturing; quality; case study; lean tools; Pareto analysis. File-URL: http://www.inderscience.com/link.php?id=148013 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:4:p:420-434 Template-Type: ReDIF-Article 1.0 Author-Name: Md. Wasim Raza Author-X-Name-First: Md. Wasim Author-X-Name-Last: Raza Author-Name: Anwar Rasheed Author-X-Name-First: Anwar Author-X-Name-Last: Rasheed Author-Name: Furquan Uddin Author-X-Name-First: Furquan Author-X-Name-Last: Uddin Title: What affects the consumers' green purchasing behaviour? A study from an emerging market Abstract: Consumers exhibit green purchasing behaviour (GPB) and contribute to sustainable development goals by buying responsible products. The primary focus of the study is on the factors crucial for mainstreaming green purchasing behaviour for fast-moving consumer goods (FMCGs) in India. With a sample of 302, this study explores the factors affecting consumers GPB in India. The study results into four independent variables, namely, environment consciousness (EC), environment involvement (EI), perceived effectiveness of environment behaviour (PEEB), and environment attitude (EA), which have an impact on GPB. The path analysis shows that EA and PEEB positively impact GPB, while EC and EI do not significantly impact GPB. The findings have important policy implications for emerging markets. Journal: Int. J. of Productivity and Quality Management Pages: 513-533 Issue: 4 Volume: 45 Year: 2025 Keywords: green purchasing behaviour; GPB; SDGs; green marketing; environment-friendly; FMCG. File-URL: http://www.inderscience.com/link.php?id=148014 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:4:p:513-533 Template-Type: ReDIF-Article 1.0 Author-Name: Fathy Yassin Alkhatib Author-X-Name-First: Fathy Yassin Author-X-Name-Last: Alkhatib Author-Name: Salah Haridy Author-X-Name-First: Salah Author-X-Name-Last: Haridy Author-Name: Ahmed Maged Author-X-Name-First: Ahmed Author-X-Name-Last: Maged Author-Name: Hamdi Bashir Author-X-Name-First: Hamdi Author-X-Name-Last: Bashir Author-Name: Mohammad Shamsuzzaman Author-X-Name-First: Mohammad Author-X-Name-Last: Shamsuzzaman Title: Exponentially weighted moving average scheme with curtailment for detecting COVID-19 cases: a case study Abstract: The exponentially weighted moving average (EWMA) scheme has been commonly utilised to monitor shifts in infection rate <i>p</i>. In this research, an enhanced EWMA chart employing the curtailment technique (called Curt-EWMA chart) is used for detecting COVID-19 cases in airports. This chart can also be used for detecting infections associated with other respiratory viruses. The Curt-EWMA chart is able to improve detection effectiveness by minimising an overall performance measure, being the average number of infections (<i>ANI</i>), while maintaining a satisfactory false alarm rate. The utilisation of the <i>ANI</i> as an objective function provides the chart with a commendable detection effectiveness across a broad spectrum of shift sizes. A comparison between the Curt-EWMA and the traditional EWMA scheme is performed across multiple cases. The Curt-EWMA scheme is found to be 42% more effective than the traditional EWMA scheme in terms of <i>ANI</i>. The Curt-EWMA design is validated using a real-life case study in a major airport, where the results show a superiority of the Curt-EWMA scheme over the traditional EWMA by 20% in terms of <i>ANI</i>. Journal: Int. J. of Productivity and Quality Management Pages: 435-458 Issue: 4 Volume: 45 Year: 2025 Keywords: control charts; exponentially weighted moving average; EWMA chart; curtailment; COVID-19; quality control; statistical process control; SPC; process control; average number of infections; ANI. File-URL: http://www.inderscience.com/link.php?id=148015 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:4:p:435-458 Template-Type: ReDIF-Article 1.0 Author-Name: Daniel Johanson Author-X-Name-First: Daniel Author-X-Name-Last: Johanson Author-Name: Dag Øivind Madsen Author-X-Name-First: Dag Øivind Author-X-Name-Last: Madsen Author-Name: Terje Berg Author-X-Name-First: Terje Author-X-Name-Last: Berg Title: The role of benchmarking from a management accounting and control perspective: evidence from Norwegian firms Abstract: The purpose of this paper is to provide an overview of the diffusion and adoption motives for benchmarking in Norwegian firms. Based on a questionnaire survey, we conduct a descriptive analysis of the types of benchmarking used; to what extent firms expect to implement or increase the use in the future, and its potential use in combination with other management practices. The data indicate that Norwegian firms formally use benchmarking as a management practice. Benchmarking is clearly used in conjunction with and alongside other management accounting and control practices. Benchmarking is often understood as a practice that could replace budgets. We suggest a more complex picture, where benchmarking seems complementary to budgeting. Finally, use of KPIs, as well as big data analytics, adds complexities in choosing efficient management control packages. Overall, our paper theorises about benchmarking and reflects on the future usefulness of benchmarking and interdependencies with other management practices. Journal: Int. J. of Productivity and Quality Management Pages: 488-512 Issue: 4 Volume: 45 Year: 2025 Keywords: benchmarking; management accounting and control; management practices; diffusion; adoption motives; implementation. File-URL: http://www.inderscience.com/link.php?id=148016 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:4:p:488-512 Template-Type: ReDIF-Article 1.0 Author-Name: Komal Naseem Author-X-Name-First: Komal Author-X-Name-Last: Naseem Author-Name: Syed Yahya Adil Author-X-Name-First: Syed Yahya Author-X-Name-Last: Adil Author-Name: Syed Mehmood Hasan Author-X-Name-First: Syed Mehmood Author-X-Name-Last: Hasan Author-Name: Satya Shah Author-X-Name-First: Satya Author-X-Name-Last: Shah Author-Name: Sharfuddin Ahmed Khan Author-X-Name-First: Sharfuddin Ahmed Author-X-Name-Last: Khan Title: Enhancing garment manufacturing process efficiency: a DMAIC case study for process improvement Abstract: This study applies the Six Sigma DMAIC methodology to reduce high defect rates in the stitching process of garment manufacturing. Focused on a leading firm producing 5-pocket denim jeans over 18 days, it systematically identifies and addresses defects like pleat/puckering, slip stitch, and uneven stitch, primarily caused by operator errors, machine malfunctions, and inadequate training. Using tools like Pareto charts and cause-and-effect diagrams, interventions such as operator training, machine maintenance, and process standardisation reduced the defect per million opportunities (DPMO) from 3363 to 228, raising the sigma level from 4.2 to 5.01. The project also improved worker safety, cost management, and operational efficiency. This successful implementation of DMAIC not only resolved immediate quality issues but also provided a scalable model for future improvements in garment manufacturing, demonstrating the economic benefits of defect reduction and process optimisation. Journal: Int. J. of Productivity and Quality Management Pages: 459-487 Issue: 4 Volume: 45 Year: 2025 Keywords: define, measure, analyse, improve, and control; DMAIC; Six Sigma; defects reduction; DPMO. File-URL: http://www.inderscience.com/link.php?id=148017 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:45:y:2025:i:4:p:459-487 Template-Type: ReDIF-Article 1.0 Author-Name: Jaishneel Krishant Sharma Author-X-Name-First: Jaishneel Krishant Author-X-Name-Last: Sharma Author-Name: Rajeshkannan Ananthanarayanan Author-X-Name-First: Rajeshkannan Author-X-Name-Last: Ananthanarayanan Author-Name: Devi Rengamani Seenivasagam Author-X-Name-First: Devi Rengamani Author-X-Name-Last: Seenivasagam Title: Prioritisation of sustainable power source for electricity generation in remote sawmills: a case study in the context of Fiji Abstract: The sawmill and construction industries are significant sources of anthropogenic pollutants. Although modern sawmills endeavour to improve productivity and sustainability, many developing countries like Fiji still rely on diesel generators for power, which leads to rising operational costs and environmental concerns. Hence, renewable energy sources are explored as alternatives, such as solar, wind, biomass, and grid connections (mainly hydropower), to achieve sustainable growth. A comprehensive evaluation using the analytical hierarchy process reveals grid connection as the most viable option, followed by diesel generators, biomass, wind, and solar energy. Grid connection offers a 55% reduction in operational costs, a 60% decrease in carbon emissions, and 61% less water usage over the next seven years. These findings can guide researchers, government agencies, and the private sector in implementing energy policies for sawmills in remote areas. Journal: Int. J. of Productivity and Quality Management Pages: 57-86 Issue: 1 Volume: 46 Year: 2025 Keywords: analytical hierarchy process; AHP; renewable energy; sawmill; sustainable power source. File-URL: http://www.inderscience.com/link.php?id=148463 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:1:p:57-86 Template-Type: ReDIF-Article 1.0 Author-Name: Temesgen Woldamanuel Wajebo Author-X-Name-First: Temesgen Woldamanuel Author-X-Name-Last: Wajebo Title: Domestically sourced and imported raw material utilisation and labour productivity: evidence from small and medium-scale manufacturing firms of Ethiopia Abstract: This study is aimed to investigate the effect of domestically sourced and imported raw material utilisation on labour productivity in small and medium-sized manufacturing firms in Ethiopia. A two-stage least squares (2SLS) regression model is employed using survey data collected by the Ethiopian Statistics Service from 1,351 selected firms in 2020. The results show that domestically sourced and imported raw material utilisation intensity per labour is an important determinant of labour productivity in small and medium manufacturing firms in Ethiopia. Providing incentives for the industry's demand-driven agricultural product producers is suggested to address the shortage of raw materials. Expansion of industrial parks and sheds also help to mitigate infrastructure provision problems and maximise agglomeration effects. Furthermore, intervening to improve workers' wages would improve labour productivity. Journal: Int. J. of Productivity and Quality Management Pages: 23-40 Issue: 1 Volume: 46 Year: 2025 Keywords: domestic input; imported input; labour productivity; 2SLS method. File-URL: http://www.inderscience.com/link.php?id=148464 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:1:p:23-40 Template-Type: ReDIF-Article 1.0 Author-Name: Niza Nurmalasari Author-X-Name-First: Niza Author-X-Name-Last: Nurmalasari Author-Name: Aminudin Azis Author-X-Name-First: Aminudin Author-X-Name-Last: Azis Author-Name: Hendrick Hernando Author-X-Name-First: Hendrick Author-X-Name-Last: Hernando Author-Name: Farida Tri Hastuti Author-X-Name-First: Farida Tri Author-X-Name-Last: Hastuti Author-Name: Hifzhan Frima Thousani Author-X-Name-First: Hifzhan Frima Author-X-Name-Last: Thousani Title: The causal relationship among factors of lean tool implementation with a DEMATEL method in Indonesian Aerospace Abstract: The purpose of this study is to examine the causal relationship among factors that impact the utilisation of safety, quality, cost, delivery, and people (SQCDP) as a component of lean manufacturing implementation to optimise the implementation in the directorate production of Indonesian aerospace. The study employs the decision-making trial evaluation laboratory (DEMATEL) method and leverages the expertise of specialised individuals within the directorate production, such as division managers and lean agents. Furthermore, a method of surveying was implemented to retrieve data from purposeful sampling. A cause-and-effect diagram was developed and provided importance degrees for all factors. The main findings of this study are the visualisation of the causal relationship among factors of SQCDP implementation through digraphs. This study helps the organisation to provide a clear understanding of the fundamental factors that should be given priority and recommended for further action to achieve long-term progress of lean implementation. Journal: Int. J. of Productivity and Quality Management Pages: 1-22 Issue: 1 Volume: 46 Year: 2025 Keywords: lean manufacturing; DEMATEL; digraph; SQCDP; Aerospace Industry. File-URL: http://www.inderscience.com/link.php?id=148465 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:1:p:1-22 Template-Type: ReDIF-Article 1.0 Author-Name: Wesley S. Boyce Author-X-Name-First: Wesley S. Author-X-Name-Last: Boyce Author-Name: Megan O'Brien Author-X-Name-First: Megan Author-X-Name-Last: O'Brien Author-Name: Stephen Meidinger Author-X-Name-First: Stephen Author-X-Name-Last: Meidinger Author-Name: Emerson Cole Author-X-Name-First: Emerson Author-X-Name-Last: Cole Title: Lean Six Sigma improvement: the case of a supplement manufacturer Abstract: This case study presents the application of Lean Six Sigma (LSS) methodology to improve the production process of a firm that produces a home health product in the USA. The goal is to demonstrate how this process is improved using LSS methods. Define, measure, analyse, improve and control (DMAIC) is used to improve the production process in a structured manner. This includes using VSM to create a current state outline of the process and to identify needed areas of improvement, as well as utilising the five whys approach to identify the root cause of problems. It is found that applying LSS methodology led to positive results, such as improved on-time deliveries, reduced idle times, and raw materials reductions. The techniques used in this work can aid practitioners that want to learn more about making improvements at their own firms using LSS methods. Journal: Int. J. of Productivity and Quality Management Pages: 41-56 Issue: 1 Volume: 46 Year: 2025 Keywords: waste reduction; performance improvement; DMAIC; value stream mapping; Lean Six Sigma; quality. File-URL: http://www.inderscience.com/link.php?id=148466 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:1:p:41-56 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad FakhrulNizam Mohammad Author-X-Name-First: Mohammad FakhrulNizam Author-X-Name-Last: Mohammad Author-Name: Rusli Abdullah Author-X-Name-First: Rusli Author-X-Name-Last: Abdullah Author-Name: Marzanah A. Jabar Author-X-Name-First: Marzanah A. Author-X-Name-Last: Jabar Author-Name: Rozi Nor Haizan Nor Author-X-Name-First: Rozi Nor Haizan Author-X-Name-Last: Nor Title: Development and validation of a questionnaire for measuring the sustainability factors of quality management systems Abstract: This study elaborates on the development of a questionnaire as a survey instrument for measuring the sustainability factors of quality management systems. The scope covers the discussion on the content and face validity performed by the experts. The analysis contributes to the existing body of knowledge by utilising the content validity index (CVI), kappa-coefficient and Aiken-V. Validity analysis comprises two stages; the first involves a content validity approach by nine experts using a four-rating scale measurement (relevance level). The second stage requires face validity by lay experts using a five-rating scale measurement (importance level). The preliminary questionnaire consists of three constructs with two categorical questions. The outcome from the content analysis shows that two items were removed from the values and technique constructs, respectively. This paper significantly contributes to guiding other researchers in conducting content and face validity of the preliminary item questionnaire developed within the context of quality management. Journal: Int. J. of Productivity and Quality Management Pages: 101-130 Issue: 1 Volume: 46 Year: 2025 Keywords: subject matter expert; online survey; instrument development; quality management systems; sustainability; quantitative approach; practical guide; content validity; face validity; interval scale. File-URL: http://www.inderscience.com/link.php?id=148467 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:1:p:101-130 Template-Type: ReDIF-Article 1.0 Author-Name: Simanchala Das Author-X-Name-First: Simanchala Author-X-Name-Last: Das Author-Name: Vyshnavi Tallam Author-X-Name-First: Vyshnavi Author-X-Name-Last: Tallam Author-Name: Manasa Gangothri Swami Author-X-Name-First: Manasa Gangothri Author-X-Name-Last: Swami Author-Name: Venigalla Yagna Sri Author-X-Name-First: Venigalla Yagna Author-X-Name-Last: Sri Author-Name: Chennamsetti Santhi Priya Author-X-Name-First: Chennamsetti Santhi Author-X-Name-Last: Priya Title: Enhancing organisational performance through leadership competencies for business productivity Abstract: The automobile landscape in the emerging markets has been showing an unpreceded growth due to the rising incomes of the middle-class population and requirements for personal commute. Accordingly, the automobile companies are putting their best foot forward to enhance the leadership competencies of their managers to ensure favourable effect on organisational performance in the long-run for sustainable businesses and overall business productivity. In response, this research makes an attempt to explore the various leadership competencies that are vital towards the organisational performance of the automobile companies in the Indian context. The study findings will render empirical evidence to validate the hypothesised linkages and offer newer insights on this under-explored domain to facilitate conceptual development, strategy formulation, and effective policy development. Journal: Int. J. of Productivity and Quality Management Pages: 87-100 Issue: 1 Volume: 46 Year: 2025 Keywords: organisational performance; leadership; competencies; intelligence; business productivity. File-URL: http://www.inderscience.com/link.php?id=148468 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:1:p:87-100 Template-Type: ReDIF-Article 1.0 Author-Name: Sasmita Senapati Author-X-Name-First: Sasmita Author-X-Name-Last: Senapati Author-Name: Mousumi Panda Author-X-Name-First: Mousumi Author-X-Name-Last: Panda Title: The role of sustainable HRM practices improving employee performance and productivity Abstract: Sustainable HRM practices (SHRM), is an ongoing trend in the present scenario, but is yet to mark its presence globally. This paper is based on the review of different journal articles of national and international repute describing the impact of SHRM on employee performance (EP). Different factors of SHRM include employee psychological development and well-being, employee satisfaction (ES), quality of work life (QWL), organisational change and development (OCD), innovative work behaviour (IWB), employee consultation and involvement (ECI), career development and organisational learning (CD and OL), emotional intelligence (EI), organisational climate and culture (OCC) and work life balance (WLB) and its impact on employee performance have taken into account in order to make this article justifiable. The result reveals that there certainly exists a healthy connection between SHRM and EP. The study gives a novel and also a must scope for the organisation in order to survive in the present and long run. Journal: Int. J. of Productivity and Quality Management Pages: 131-146 Issue: 1 Volume: 46 Year: 2025 Keywords: sustainable HRM practices; SHRM; employee performance; EP; sustainability; productivity; organisational effectiveness; quality of work life; QWL; organisational change and development; OCD. File-URL: http://www.inderscience.com/link.php?id=148471 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:1:p:131-146 Template-Type: ReDIF-Article 1.0 Author-Name: Idris Idris Author-X-Name-First: Idris Author-X-Name-Last: Idris Author-Name: Awal Nopriyanto Bahasoan Author-X-Name-First: Awal Nopriyanto Author-X-Name-Last: Bahasoan Author-Name: Wahdaniah Wahdaniah Author-X-Name-First: Wahdaniah Author-X-Name-Last: Wahdaniah Title: How does work motivation and emotional intelligence affect teacher competence in remote areas? A systematic review of the literature Abstract: Teachers' competence in improving education quality is essential, especially in remote areas like Tojo Una-Una, Central Sulawesi. There are some unique challenges for teachers in that region: low access to educational resources and low professional support. Both work motivation and emotional intelligence have been identified as influencing competencies among teachers, but not much research is still exploring this context of remote areas. The present study will discuss the existing literature that evaluated work motivation and emotional intelligence's impact on teacher competencies in remote areas concerning identifying factors that could optimise such competencies in challenging geographical conditions. This study adopts an SLR strategy so that pertinent literature is sourced, examined, and synthesised to construct a broad and meaningful perception. The selection process includes scanning the title, abstract, and published work in a reputable journal. The research results indicate that work motivation and emotional intelligence significantly impact teacher competence, specifically in the hinterlands. Significant work motivation and robust emotional intelligence produce an even higher synergistic effect than the two dimensions working individually. In conclusion, developing teacher training programs in remote areas should improve work motivation and emotional intelligence, contributing to a better quality of education in the region. Journal: Int. J. of Productivity and Quality Management Pages: 1-44 Issue: 5 Volume: 46 Year: 2025 Keywords: teacher competence; work motivation; emotional intelligence; remote areas; education improvement. File-URL: http://www.inderscience.com/link.php?id=148928 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijpqma:v:46:y:2025:i:5:p:1-44 Template-Type: ReDIF-Article 1.0 Author-Name: Ramesh Sattu Author-X-Name-First: Ramesh Author-X-Name-Last: Sattu Author-Name: Simanchala Das Author-X-Name-First: Simanchala Author-X-Name-Last: Das Title: Adoption of artificial intelligence and productivity: a game changer for productive outcomes in Indian IT companies Abstract: The present study examines the effect of the potent drivers for AI adoption regarding talent acquisition and actual usage in information technology (IT) companies from an emerging market perspective for productive business outcomes. SEM analysis was applied to validate the hypothesised model using 459 responses drawn from survey participants. In this regard, the findings reveal a positive and significant link between all the study constructs that render affirmation to the research model. The results and findings were compared with prior studies in the similar domain that provides a strong justification to place the novel contribution of this study in extending the domain knowledge. In addition, the findings provide insights to managers and policymakers to devise strategies for productivity and effective implementation of the AI for talent acquisition that can ease the workload of the HR specialists in the organisations. Journal: Int. J. of Productivity and Quality Management Pages: 174-190 Issue: 2 Volume: 46 Year: 2025 Keywords: artificial intelligence; talent acquisition; information technology; productivity; business outcomes; game changer. File-URL: http://www.inderscience.com/link.php?id=148949 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:2:p:174-190 Template-Type: ReDIF-Article 1.0 Author-Name: Dushyant Tyagi Author-X-Name-First: Dushyant Author-X-Name-Last: Tyagi Author-Name: Himani Shonik Author-X-Name-First: Himani Author-X-Name-Last: Shonik Author-Name: Vikas Saxena Author-X-Name-First: Vikas Author-X-Name-Last: Saxena Title: Combined EWMA-mixed EWMA CUSUM schemes for monitoring the process mean Abstract: Control charts are the most popular tools of statistical quality control to detect shifts in any operational process. Cumulative sum (CUSUM) and exponentially weighted moving average (EWMA) charts are used to detect small to moderate shifts, but both have their own limitations. Abbas et al. (2012) presented the mixed EWMA CUSUM (MEC) scheme, wherein he applied CUSUM chart on EWMA statistic. In this paper, we have proposed a combination of EWMA and MEC charts. The performance of the proposed chart is evaluated in terms of the average run length (ARL) and standard deviation of run length (SDRL) values. After comparing the proposed scheme with some existing schemes by ARL ratio, the results show that the performance of the proposed scheme is superior to other schemes. Journal: Int. J. of Productivity and Quality Management Pages: 191-210 Issue: 2 Volume: 46 Year: 2025 Keywords: average runs length; standard deviation of runs length; Monte Carlo simulation; statistical process control; cumulative sum scheme; exponentially weighted moving average scheme; ARL ratio; small shifts. File-URL: http://www.inderscience.com/link.php?id=148950 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:2:p:191-210 Template-Type: ReDIF-Article 1.0 Author-Name: Maxwell Wahabu Manpaya Author-X-Name-First: Maxwell Wahabu Author-X-Name-Last: Manpaya Author-Name: DeGraft Owusumanu Author-X-Name-First: DeGraft Author-X-Name-Last: Owusumanu Author-Name: David J. Edwards Author-X-Name-First: David J. Author-X-Name-Last: Edwards Author-Name: Bernard K. Baiden Author-X-Name-First: Bernard K. Author-X-Name-Last: Baiden Author-Name: Md. Zahir Uddin Arif Author-X-Name-First: Md. Zahir Uddin Author-X-Name-Last: Arif Title: Supply chain reactions to inflation and exchange rate volatility in Ghana Abstract: Ghana's economy faces susceptibility to external shocks due to its heavy reliance on imports, making it sensitive to price fluctuations that affect government revenue. The historical depreciation of the currency has also hampered economic growth and fiscal stability. Traditional economic wisdom suggests that services generate fewer well-paying jobs compared to production, but a novel concept called the 'supply chain economy' challenges this notion. This research delves into the supply chain's response to inflation and exchange rate volatility in Ghana, where an 8% inflation target guides monetary policy to curb expenses, reduce poverty, and sustain economic growth. Employing statistical methods like generalised autoregressive conditional heteroscedasticity and autoregressive distributed lag co-integration, the study explores the relationship between exchange rates and inflation. It reveals that variables like GDP, foreign direct investment, private market loans, and infrastructure spending significantly impact export efficiency in both the short and long-term. Additionally, including imports from the manufacturing industry results in negative inflation. This research provides valuable insights into the entire supply chain within domestic and international economies, particularly in the context of economic variables' influence on procurement supply chain dynamics. Journal: Int. J. of Productivity and Quality Management Pages: 147-173 Issue: 2 Volume: 46 Year: 2025 Keywords: exchange rate volatility; gross domestic product; GDP; import; inflation; procurement entities; procurement data. File-URL: http://www.inderscience.com/link.php?id=148951 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:2:p:147-173 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Bilal Mirza Author-X-Name-First: Muhammad Bilal Author-X-Name-Last: Mirza Author-Name: Nawar Khan Author-X-Name-First: Nawar Author-X-Name-Last: Khan Title: Performance evaluation of international standard certification organisations and development of an operational model for it in Pakistan Abstract: The purpose of the study is to examine the performance evaluation of ISO management system standards on the performance of business companies with the mediating role of consulting firms and the moderating role of the Government of Pakistan (GoP) to enhance the quality of products and performance of business companies. This research adopts a quantitative approach with a positive examination and cross-sectional exploration was chosen to collect data from upper-level management, middle-level management and lower-level management. The data was collected from manufacturing and service industry through the Chamber of Commerce and Industries of Pakistan. The results of this research are that the GoP is not giving any incentives to the business community and it becomes difficult for small and medium enterprises (SMEs) to adopt ISO certification to compete internationally and also, maintain the quality of products and meet customer satisfaction. The main cause for less total ISO standard certification in Pakistan is the excessive cost and the lack of interest by the GoP. Journal: Int. J. of Productivity and Quality Management Pages: 257-273 Issue: 2 Volume: 46 Year: 2025 Keywords: ISO standards; performance analysis; government initiatives; International Register of Certificated Auditors; IRCA; commercial companies of Pakistan; Pakistan. File-URL: http://www.inderscience.com/link.php?id=148953 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:2:p:257-273 Template-Type: ReDIF-Article 1.0 Author-Name: Syazwan Syah Zulkifly Author-X-Name-First: Syazwan Syah Author-X-Name-Last: Zulkifly Author-Name: Yusmani Mohd Yusoff Author-X-Name-First: Yusmani Mohd Author-X-Name-Last: Yusoff Author-Name: Nor Halim Hasan Author-X-Name-First: Nor Halim Author-X-Name-Last: Hasan Author-Name: Mohd Rafee Baharudin Author-X-Name-First: Mohd Rafee Author-X-Name-Last: Baharudin Author-Name: Yudi Fernando Author-X-Name-First: Yudi Author-X-Name-Last: Fernando Title: Linking safety knowledge, attitude, and behaviour among manufacturing workers in Malaysia: a PLS predict approach Abstract: The manufacturing sector recorded the highest accident cases in Malaysia, and safety behaviour was found to have been the leading cause. The theory of reason action (TRA) proved that attitude could spark intention and lead to behaviour. However, the role of knowledge in influencing behaviour remains ambiguous, and this study applied a research model in which safety knowledge, safety attitude, and safety behaviour were investigated among Malaysia's manufacturing workers. A questionnaire survey was distributed to 100 respondents who work in manufacturing firms. The data were analysed using partial least squares structural equation modelling. As a result, safety attitude and knowledge significantly affected safety behaviour, with safety attitude mediating. Furthermore, the PLS predict results determined a high predictive power of the research model. This finding extends previous research by highlighting the roles of safety knowledge and attitude in mediating the relationship between safety knowledge and safety behaviour. The KAB approach is a theoretical foundation for understanding the relationships between safety behaviours, safety knowledge, and safety attitudes. Moreover, the study is unique because it incorporates safety knowledge to predict safety attitudes and affect safety behaviours in the context of the theory of planned behaviour (TPB) and theory of reason action (TRA). Journal: Int. J. of Productivity and Quality Management Pages: 233-256 Issue: 2 Volume: 46 Year: 2025 Keywords: safety knowledge; safety attitude; safety behaviour; PLS predict; manufacturing industry; Malaysia. File-URL: http://www.inderscience.com/link.php?id=148954 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:2:p:233-256 Template-Type: ReDIF-Article 1.0 Author-Name: Rajagopal Author-X-Name-First: Author-X-Name-Last: Rajagopal Author-Name: Ananya Rajagopal Author-X-Name-First: Ananya Author-X-Name-Last: Rajagopal Title: Synchronising innovation in sustainability and cultural transformation within urban ecosystem Abstract: The social consciousness in performing rituals largely indicates the community orientation towards sustainability and congruence with the neurobehavioural (viz. memories, emotions, and transcendental values), behavioural economic, and cultural anthropology factors in transforming conventional rituals. This study analyses the changing behaviour of people adapting to sustainable rituals for deceased people and prospecting technology use to digitise the memories. The data has been collected in metropolitan area of Mexico City. Reviewing the ritual theory, theory of social change, and social cognitive theory, six hypotheses have been constructed with 21 variables. The results of this study analyse the changes in the behaviour of the individuals in the context of adoption of sustainable practices through the ease of use of technology. The use of digitisation of memories of the deceased and retrieval of the same through QR codes embedded in the urns has stimulated the lower stratum consumers to adapt sustainable ritual practices. Journal: Int. J. of Productivity and Quality Management Pages: 211-232 Issue: 2 Volume: 46 Year: 2025 Keywords: social consciousness; sustainability; technology; rituals; economic impact. File-URL: http://www.inderscience.com/link.php?id=148955 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:2:p:211-232 Template-Type: ReDIF-Article 1.0 Author-Name: Tumula Dilleswar Rao Author-X-Name-First: Tumula Dilleswar Author-X-Name-Last: Rao Author-Name: N.V.J. Rao Author-X-Name-First: N.V.J. Author-X-Name-Last: Rao Title: Use of non-timber forest products for productivity and sustainable livelihood of the rural communities Abstract: This research evaluates the impact of non-timber forest products (NTFPs) towards enhancing the community capacity building and sustainable livelihood of the regional communities in the context of an emerging market. Based in insights from the prior studies, this research identifies certain gaps and attempts to fill the vacuum in the literature of community capacity building. Structural equation modelling was applied to test the hypothesised model using 346 responses drawn from survey participants. The study findings show that NTFPs positively and significantly affect the sustainable livelihood and productivity of the local communities in the selected forest regions. Further, association between NTFPs and community capacity building was found positive. Moreover, community capacity building plays a mediating role in the link between NTFPs and sustainable livelihood. These research findings lend empirical support to the limited literature on community capacity building and provide cues to the policymakers to devise effective strategies and initiatives. Journal: Int. J. of Productivity and Quality Management Pages: 274-285 Issue: 2 Volume: 46 Year: 2025 Keywords: non-timber; sustainable livelihood; rural; forest product; productivity. File-URL: http://www.inderscience.com/link.php?id=148956 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:2:p:274-285 Template-Type: ReDIF-Article 1.0 Author-Name: Faria Aktar Tonny Author-X-Name-First: Faria Aktar Author-X-Name-Last: Tonny Author-Name: Mahedi Islam Chayan Author-X-Name-First: Mahedi Islam Author-X-Name-Last: Chayan Author-Name: Ayesha Maliha Author-X-Name-First: Ayesha Author-X-Name-Last: Maliha Author-Name: Md Doulotuzzaman Xames Author-X-Name-First: Md Doulotuzzaman Author-X-Name-Last: Xames Title: Downtime analysis of a vegetable oil manufacturing company: a case study Abstract: This research paper aims to boost overall equipment effectiveness (OEE) by identifying production line inefficiencies in automated vegetable oil production. Over 22 months, we analysed downtime data from five machines, revealing that 83.7% of failures occurred during filling, capping, and unscrambling. The filling machine caused 50.7% of downtime, primarily due to synching and worm adjustment issues. The capping machine had 21 breakdown types, with nine being common, and the unscrambler had 13 types, with seven common ones. Downtime resulted from setup-adjustment and machine failure issues. Recommendations include preventive maintenance like adjustment, lubrication, cleaning, inspection, and faster response to failures. Our research emphasises the importance of competent operation management, effective maintenance scheduling, and continuous improvement for enhanced OEE and achieving company objectives. It provides valuable insights for production professionals to enhance automated production systems and reduce costs, applicable to similar equipment and processes for improved manufacturing efficiency and loss reduction. Journal: Int. J. of Productivity and Quality Management Pages: 287-309 Issue: 3 Volume: 46 Year: 2025 Keywords: case study; downtime; overall equipment effectiveness; OEE; productivity; root causes; total productive maintenance; TPM. File-URL: http://www.inderscience.com/link.php?id=149939 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:3:p:287-309 Template-Type: ReDIF-Article 1.0 Author-Name: Mehmet Enes Aksüllü Author-X-Name-First: Mehmet Enes Author-X-Name-Last: Aksüllü Author-Name: Gürkan Emre Gürcanlı Author-X-Name-First: Gürkan Emre Author-X-Name-Last: Gürcanlı Title: How to increase productivity with simulation practices in underground projects? Abstract: The efficient allocation and use of resources is crucial in large and complex construction projects. However, in many countries including Turkey, planning, control, and efficiency have been approached through past experience and simplistic mathematical models. This lack of integration in project scheduling has resulted in cost overruns and inefficiencies. This paper presents a study based on real field observations and practices, aiming to simulate repetitive construction operations in four different construction sites in Istanbul. The focus is on the relationship between lean construction and simulation. The study utilises the EZStrobe simulation tool. Four cases are examined, including a pipe jacking operation, a dry batch and delivery placement operation, and three tunnelling projects using the new Australian tunnelling method. The results demonstrate that real-time projects can be effectively simulated to assess resource productivity. The simulation system can also be used in ongoing or upcoming projects to optimise resource utilisation, minimise waste, and make informed decisions. Ultimately, the use of simulation models can lead to reduced resource requirements, lower costs, shorter cycle times, and higher productivity in construction operations. Journal: Int. J. of Productivity and Quality Management Pages: 310-344 Issue: 3 Volume: 46 Year: 2025 Keywords: simulation; construction industry; productivity; lean construction; EzStrobe; new Australian tunnelling method; NATM. File-URL: http://www.inderscience.com/link.php?id=149940 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:3:p:310-344 Template-Type: ReDIF-Article 1.0 Author-Name: Ling Yan Author-X-Name-First: Ling Author-X-Name-Last: Yan Author-Name: Linhan Ouyang Author-X-Name-First: Linhan Author-X-Name-Last: Ouyang Author-Name: Yushuai Che Author-X-Name-First: Yushuai Author-X-Name-Last: Che Title: A novel FMEA approach considering risk factors interaction and quality loss cost Abstract: Failure modes and effects analysis (FMEA) has been employed by numerous industries to detect and eliminate potential failure modes. This article suggests a new FMEA approach that takes into account the interaction between risk factors in an uncertain and hesitant probabilistic fuzzy environment. The uncertainty and hesitance of experts are depicted by applying probabilistic hesitant fuzzy sets (PHFSs), and the relative relationships of risk factors are obtained by the Choquet integral and Shapley index. The <i>k</i>-means clustering algorithm is applied to determine the action priority of failure modes. Finally, for the high-risk failure modes, the quality loss costs are evaluated from the view of failure costs and prevention costs to give suggestions to engineers and managers. Furthermore, in order to demonstrate the efficacy of the proposed approach, a practical example of adhesive process for ventilation is provided to illustrate the demonstration of proposed FMEA methodology. Journal: Int. J. of Productivity and Quality Management Pages: 372-396 Issue: 3 Volume: 46 Year: 2025 Keywords: failure modes and effects analysis; FMEA; probabilistic hesitant fuzzy sets; PHFSs; risk factors interaction relationship; quality loss costs. File-URL: http://www.inderscience.com/link.php?id=149941 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:3:p:372-396 Template-Type: ReDIF-Article 1.0 Author-Name: Ashish Kumar Roy Author-X-Name-First: Ashish Kumar Author-X-Name-Last: Roy Author-Name: R.P. Mohanty Author-X-Name-First: R.P. Author-X-Name-Last: Mohanty Title: Evaluating the performance of an aerospace manufacturing company through a case study research Abstract: This paper deals with a case study research conducted on an Indian aircraft manufacturing company known as Hindustan Aeronautic Limited (HAL), which is a defence public sector undertaking (PSU). The study is the first of its kind to evaluate the broad performance in terms of a multiple set of important parameters from the year 2003-2022. The research focuses on the strategic postures that the management has undertaken during the company's evolutionary growth. The strategic postures at various phases of the life cycle of the company have been diagnosed by using Greiner Curve (1972, 1998) to derive some significant learning for futuristic strategy formulation; which has some broader implications for sustainable manufacturing and sustainability in general (Mohanty and Prakash 2017; Chatterjee and Mohanty, 2023). It is an exploratory and longitudinal case study (Yin, 2018). Journal: Int. J. of Productivity and Quality Management Pages: 345-371 Issue: 3 Volume: 46 Year: 2025 Keywords: case study research; performance evaluation; aerospace industry; organisation life cycle; strategic posture; regenerative strategy; sustainable manufacturing. File-URL: http://www.inderscience.com/link.php?id=149942 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:3:p:345-371 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Rizwan Khan Author-X-Name-First: Muhammad Rizwan Author-X-Name-Last: Khan Author-Name: Nabeel Khalid Author-X-Name-First: Nabeel Author-X-Name-Last: Khalid Author-Name: Syed Hussain Mustafa Gillani Author-X-Name-First: Syed Hussain Mustafa Author-X-Name-Last: Gillani Author-Name: Hakeem Ur Rehman Author-X-Name-First: Hakeem Ur Author-X-Name-Last: Rehman Author-Name: Ayesha Khan Author-X-Name-First: Ayesha Author-X-Name-Last: Khan Author-Name: Sajjad Ahmad Baig Author-X-Name-First: Sajjad Ahmad Author-X-Name-Last: Baig Title: A modified FMEA technique for ranking wastes to optimise the implementation of the lean manufacturing system Abstract: Lean adoption is becoming increasingly essential for reducing waste and maximising performance standards. However, there are a few obstacles that can hinder the performance increase during lean implementation. In order to deliver premium goods to diverse demand markets throughout the past decade, corporations have resorted to cost reduction and manufacturing innovation in response to pressure from the competition. Our study's primary worry is that textile companies in Pakistan do not account for actual working conditions when building lean frameworks. We also attempt to determine why lean adoption in Pakistani textile industries failed. This paper's methodology consists of three steps: hierarchical tree diagrams (HTDs), gap analysis, and a modified FMEA technique utilised in the third phase to concentrate on the threat and rank the waste according to their priority numbers. When the suggested method is implemented, the analysed waste mechanisms are prioritised in order of waste reduction importance. Following this procedure, initiatives focused at eliminating or decreasing the most widespread causes of the most severe waste modes would be accorded a high level of importance. Adopting the provided methodology can unquestionably aid in program formulation, implementation, and enhancement, hence, boosting the effectiveness and long-term viability of lean manufacturing systems. Journal: Int. J. of Productivity and Quality Management Pages: 397-432 Issue: 3 Volume: 46 Year: 2025 Keywords: lean implementation; waste reduction; occurrence; severity; detection; FMEA approach. File-URL: http://www.inderscience.com/link.php?id=149970 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:46:y:2025:i:3:p:397-432