Template-Type: ReDIF-Article 1.0 Author-Name: Ajay K. Aggarwal Author-X-Name-First: Ajay K. Author-X-Name-Last: Aggarwal Author-Name: Dinesh S. Davè Author-X-Name-First: Dinesh S. Author-X-Name-Last: Davè Author-Name: Varinder M. Sharma Author-X-Name-First: Varinder M. Author-X-Name-Last: Sharma Title: Supply chain disruption at the US ports: an assessment of underpinnings using the fishbone approach Abstract: A unique supply chain disruption in the USA created shortages resulting in inflated prices of products regularly sourced from foreign production locations despite their availability at pre-pandemic levels at the US ports. This study uses the 'fishbone' or 'cause and effect' diagram, a graphical tool developed by Ishikawa, to analyse the underlying reasons for this unique disruption. Our analysis reveals that this disruption emerged from the interaction of lingering effects of the COVID-19 pandemic and structural limitations of US West Coast ports. Discussion of factors deemed responsible for the disruption is elucidated along with managerial implications and the study's limitations. Journal: Int. J. of Productivity and Quality Management Pages: 128-139 Issue: 1 Volume: 41 Year: 2024 Keywords: supply chain disruption; blockage at US ports; effect of COVID-19; infrastructure challenge and application of fishbone approach. File-URL: http://www.inderscience.com/link.php?id=136192 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:1:p:128-139 Template-Type: ReDIF-Article 1.0 Author-Name: Georgios Chatzistelios Author-X-Name-First: Georgios Author-X-Name-Last: Chatzistelios Author-Name: Evripidis P. Kechagias Author-X-Name-First: Evripidis P. Author-X-Name-Last: Kechagias Author-Name: Georgios A. Papadopoulos Author-X-Name-First: Georgios A. Author-X-Name-Last: Papadopoulos Author-Name: Sotiris P. Gayialis Author-X-Name-First: Sotiris P. Author-X-Name-Last: Gayialis Title: From scientific research to industrial application: a Lean Six Sigma system for improving the bill of materials of the packaging process Abstract: In profit-making organisations like production industries, it is crucial to meet the customer needs while retaining a high profit to cost ratio and continuously improving their operations in order to survive. In this manner, lean philosophy and the Six Sigma approach are considered to be some of the most effective methods in order to achieve continuous improvement and avoid unnecessary expenses. Utilising those practices can lead to an improvement of the process execution and avoidance of errors and defects by determining their root cause, and developing and implementing solutions to correct those problems. Following this philosophy, this paper presents the implementation of the Lean Six Sigma approach via the DMAIC methodology for improving the bill of materials of the packaging process of a copper production company. The results show that the process was greatly improved and a plethora of errors and waste was eliminated. Journal: Int. J. of Productivity and Quality Management Pages: 110-127 Issue: 1 Volume: 41 Year: 2024 Keywords: lean; lean production; system; Six Sigma; DMAIC; packing; continuous improvement; process. File-URL: http://www.inderscience.com/link.php?id=136193 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:1:p:110-127 Template-Type: ReDIF-Article 1.0 Author-Name: Mahsa Torkavannejad Author-X-Name-First: Mahsa Author-X-Name-Last: Torkavannejad Author-Name: Behrouz Daneshian Author-X-Name-First: Behrouz Author-X-Name-Last: Daneshian Author-Name: Ghasem Tohidi Author-X-Name-First: Ghasem Author-X-Name-Last: Tohidi Author-Name: Mahnaz Maghbouli Author-X-Name-First: Mahnaz Author-X-Name-Last: Maghbouli Author-Name: Farzin Modarres Khiyabani Author-X-Name-First: Farzin Modarres Author-X-Name-Last: Khiyabani Title: Developing a multi-period production system for efficiency analysis based on DEA-R Abstract: This study addresses ratio data envelopment analysis (DEA-R) models to measure efficiencies of units in a time span covering multi-periods by considering operations of individual periods. In particular, overall and periodic efficiencies can be evaluated simultaneously. The overall efficiency of the proposed model depends on performance of DMUs in all periods. Notably, the proposed model has three main features. First it can identify the pseudo-inefficiency. Second, the proposed overall efficiency measure is depended on all periods. Third, the proposed method is endowed with a high discriminatory power in differentiating the units as efficient and inefficient ones. To expand the present study, a comparison was made between the existing model in the literature and the proposed DEA-R model and efficiency of 22 Taiwanese commercial banks was measured for a period from 2009 to 2011. The three-year results show that overall score of efficiency in the proposed multi-period DEA-R model is greater than or equal to total efficiency of the existing multi-period model. Journal: Int. J. of Productivity and Quality Management Pages: 89-109 Issue: 1 Volume: 41 Year: 2024 Keywords: ratio data envelopment analysis; DEA-R; multi-periodic production process; overall efficiency; pseudo-inefficiency. File-URL: http://www.inderscience.com/link.php?id=136196 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:1:p:89-109 Template-Type: ReDIF-Article 1.0 Author-Name: Sorabh Gupta Author-X-Name-First: Sorabh Author-X-Name-Last: Gupta Title: Impact of efficient resource allocation on economics of a thermal power plant Abstract: The current study uses a dynamic programming approach to represent a difficult multi-stage decision problem of effective resource allocation to a complex thermal power plant and its effects on the plant's economy. Lagrange's multiplier is utilised to lessen the problem's complexity. For efficient resource allocation to the concerned plant, a mathematical model (a recursive equation) has been constructed. The optimum allocation of resources (manpower and maintenance), followed by overall availability of the thermal power plant, is worked out using the availability values of various systems of concerned thermal plant and other required data available from the study already conducted. Break even points (BEPs) are determined for calculated levels of overall availability of said plant. Further, an economic analysis is also performed, which indicates that optimum overall availability is directly proportional to profit. The proposed approach will help the plant managers to reallocate the resources efficiently, taking timely maintenance decisions, and increase in the overall efficiency of the plant but it requires considerable computational efforts. Journal: Int. J. of Productivity and Quality Management Pages: 141-158 Issue: 2 Volume: 41 Year: 2024 Keywords: dynamic programming approach; multi-stage decision problem; efficient resource allocation; Lagrange's multiplier; break even points; economic analysis. File-URL: http://www.inderscience.com/link.php?id=137227 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:2:p:141-158 Template-Type: ReDIF-Article 1.0 Author-Name: Klaus Emerschitz Author-X-Name-First: Klaus Author-X-Name-Last: Emerschitz Author-Name: Andreas Größler Author-X-Name-First: Andreas Author-X-Name-Last: Größler Title: Impact of endogenous demand on cost of quality in the automotive industry Abstract: Despite a great deal of effort, companies in the automotive industry frequently fail to reduce their overall cost of quality. While the efficiency of quality inspections can be determined via static cost-benefit analysis in a system with exogenous demand, dynamic approaches are needed in production systems where customers respond to the quality delivered. In this paper, the differences between costs of quality under endogenous and exogenous demand assumptions are investigated. To investigate the impact of customer behaviour on the cost of quality, expert interviews were conducted, and an established dynamic simulation model was extended. Based on the results, a financial threshold between the outlay of quality inspections and the level of quality delivered to the customer was identified. Strict quality inspections are not necessarily more efficient because the quality level does not improve linearly with the effort of the tests. Journal: Int. J. of Productivity and Quality Management Pages: 159-176 Issue: 2 Volume: 41 Year: 2024 Keywords: automotive industry; cost of quality; CoQ; endogenous demand; quality inspection quality management; system dynamics. File-URL: http://www.inderscience.com/link.php?id=137228 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:2:p:159-176 Template-Type: ReDIF-Article 1.0 Author-Name: I. Wahyudi Author-X-Name-First: I. Author-X-Name-Last: Wahyudi Author-Name: A.I. Suroso Author-X-Name-First: A.I. Author-X-Name-Last: Suroso Author-Name: B. Arifin Author-X-Name-First: B. Author-X-Name-Last: Arifin Author-Name: M.S. Rusli Author-X-Name-First: M.S. Author-X-Name-Last: Rusli Author-Name: R. Syarief Author-X-Name-First: R. Author-X-Name-Last: Syarief Title: The effect of corporate entrepreneurship on firm performance: evidence from lubricant distributor firms in Indonesia Abstract: This study aims to analyse the effect of the direct and indirect relationship of corporate entrepreneurship, entrepreneurial orientation, and entrepreneurial leadership on firm performance. It is a quantitative study with data collected from 305 employees and owners of lubricant distributing companies used as respondents through a survey and analysed using the confirmatory analysis method with structural equation modelling (SEM). The process involved developing and testing a theoretical model of corporate entrepreneurship, entrepreneurial orientation, entrepreneurial leadership, and firm performance components. The results showed that corporate entrepreneurship and entrepreneurial leadership have a positive and direct effect on firm performance while entrepreneurial orientation does not. Meanwhile, an indirect relationship between entrepreneurial orientation and entrepreneurial leadership has a positive effect through corporate entrepreneurship. Therefore, a comprehensive study of the influence of corporate entrepreneurship in lubricant distributor firms in Indonesia is presented in this article. Journal: Int. J. of Productivity and Quality Management Pages: 236-261 Issue: 2 Volume: 41 Year: 2024 Keywords: corporate entrepreneurship; entrepreneurial orientation; entrepreneurial leadership; firm performance; lubricant business; Indonesia. File-URL: http://www.inderscience.com/link.php?id=137229 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:2:p:236-261 Template-Type: ReDIF-Article 1.0 Author-Name: Sri Hartono Author-X-Name-First: Sri Author-X-Name-Last: Hartono Author-Name: Mohamad Fazli Sabri Author-X-Name-First: Mohamad Fazli Author-X-Name-Last: Sabri Author-Name: Dendi Anggi Gumilang Author-X-Name-First: Dendi Anggi Author-X-Name-Last: Gumilang Author-Name: Rusitha Wijekoon Author-X-Name-First: Rusitha Author-X-Name-Last: Wijekoon Title: Indonesian and Malaysian consumer perspective toward COVID-19 vaccine products from China Abstract: The current study aimed to analyse the impact of country of origin on brand trust, perceived quality, and brand image directly and examined the influence of product brand image and perceived quality on brand trust. COVID-19 vaccine products from China were selected as the research object, and the current study was carried out in both Indonesia and Malaysia. Data were collected from 320 respondents from Indonesia (160) and Malaysia (160) who had experience of COVID-19 vaccine products from China, and the analyses were carried out using Smart PLS-SEM. All five tested hypotheses were accepted and supported by the previous research. Based on the results, the country of origin of a product is the most important determinant of product utilisation suitability and is significantly determined by brand trust, brand image, and perceived quality. The results also showed that the benefits of the country of origin had a significant impact on consumer confidence in choosing a brand, especially in the use of the COVID-19 vaccine in the current pandemic era. Journal: Int. J. of Productivity and Quality Management Pages: 177-196 Issue: 2 Volume: 41 Year: 2024 Keywords: country of origin; brand image; brand trust; perceived quality; PLS-SEM; Indonesia; Malaysia; China. File-URL: http://www.inderscience.com/link.php?id=137230 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:2:p:177-196 Template-Type: ReDIF-Article 1.0 Author-Name: Tharun Thomas Author-X-Name-First: Tharun Author-X-Name-Last: Thomas Author-Name: P.G. Saleeshya Author-X-Name-First: P.G. Author-X-Name-Last: Saleeshya Title: An interpretive structural modelling approach to analyse the inhibitors of Lean Six Sigma in small and medium enterprises of India Abstract: This study investigates the interrelationships among the Lean Six Sigma (LSS) inhibitors of Indian SMEs. The 40 million small and medium enterprises (SMEs) in India employ 106 million people and contribute 36% of India's manufacturing output. To ensure sustainable development of Indian SMEs, manufacturing organisations require continuous improvement strategies such as Lean, Six Sigma and innovations. However, SMEs face difficulties in implementing these continuous improvement strategies because of the prevailing growth inhibitors. The study attempts to systematically analyse these growth inhibitors and find their root causes. The growth inhibitors are identified based on an extensive review of the literature and subsequent consultation with industry experts. The inhibitors contextual relationships are developed, and root causes are identified using an integrated approach of interpretive structural modelling (ISM) and fuzzy matrix of cross-impact multiplication applied to classification approach (MICMAC). Journal: Int. J. of Productivity and Quality Management Pages: 262-288 Issue: 2 Volume: 41 Year: 2024 Keywords: Lean; Six Sigma; interpretive structural modelling; ISM; MICMAC; LSS inhibitors; LSS barriers; India; small and medium enterprises; SMEs. File-URL: http://www.inderscience.com/link.php?id=137231 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:2:p:262-288 Template-Type: ReDIF-Article 1.0 Author-Name: Razib Chandra Chanda Author-X-Name-First: Razib Chandra Author-X-Name-Last: Chanda Author-Name: Ali Vafaei-Zadeh Author-X-Name-First: Ali Author-X-Name-Last: Vafaei-Zadeh Author-Name: Tofayel Ahmed Author-X-Name-First: Tofayel Author-X-Name-Last: Ahmed Author-Name: Khaled Nawaser Author-X-Name-First: Khaled Author-X-Name-Last: Nawaser Title: Investigating the factors influencing e-banking service adoption during COVID-19 pandemic Abstract: This study aims to investigate the factors that impact e-banking services adoption during the COVID-19 pandemic. Results verify that e-service quality, perceived usefulness of technology, positive E-WOM, perceived ease of use of e-banking service, concern about carbon footprint, and eco-friendly technology have a positive and significant relationship with attitude towards e-banking service. Attitude has also a positive and significant relationship with e-banking adoption during the pandemic. The results show that poor security of financial and personal information negatively moderates the relationship between attitude towards e-banking service and e-banking service adoption. It has further been demonstrated that attitude towards e-banking has mediated the relationship between the independent variables and e-banking adoption, guiding the managers of private commercial banks in countries where e-banking services are still in the primary stage on how they should reorganise their e-banking services to attract new customers for adopting e-banking services. Journal: Int. J. of Productivity and Quality Management Pages: 197-235 Issue: 2 Volume: 41 Year: 2024 Keywords: COVID-19 pandemic; attitude towards e-banking; e-banking adoption; carbon footprint; eco-friendly technology. File-URL: http://www.inderscience.com/link.php?id=137232 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:2:p:197-235 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmed Bossman Author-X-Name-First: Ahmed Author-X-Name-Last: Bossman Author-Name: Samuel Kwaku Agyei Author-X-Name-First: Samuel Kwaku Author-X-Name-Last: Agyei Author-Name: Oliver Asiamah Author-X-Name-First: Oliver Author-X-Name-Last: Asiamah Title: Time-frequency analysis of the older workforce and productivity growth nexus in the USA: evidence from EEMD- and wavelet-based approaches Abstract: An economy whose active workforce is dominated by age is more likely to suffer from some productivity losses despite high government spending, which impacts economic development. Given the galloping growth rate of the proportion of the older workforce of the US population, we examine the productivity-older workforce relationship in the USA. We investigate the asymmetric causality between productivity and both the older and total labour force amid the growing aged class of the US workforce and the prevailing COVID-19 health crisis. We employ wavelet analysis, the ensemble empirical mode decomposition approach, and quantile-on-quantile regression techniques to quarterly data between June 1948 and June 2021. Our results evidence causality between growth in productivity and workforce. The relationships between the variables are asymmetric. During the COVID-19 period, we find a significant relationship between older labour force growth and productivity growth at high frequencies. Fascinating implications of our results are discussed. Journal: Int. J. of Productivity and Quality Management Pages: 297-326 Issue: 3 Volume: 42 Year: 2024 Keywords: productivity growth; older labour force; time-frequency analysis; causality-in-means; COVID-19 pandemic; USA. File-URL: http://www.inderscience.com/link.php?id=140056 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:3:p:297-326 Template-Type: ReDIF-Article 1.0 Author-Name: Brajesh Mishra Author-X-Name-First: Brajesh Author-X-Name-Last: Mishra Author-Name: Abinash Panda Author-X-Name-First: Abinash Author-X-Name-Last: Panda Title: A phenomenological study of how mobile phone users in India cope with 'call drops' Abstract: Quality of mobile services is a major concern among various stakeholders, including customers and service providers. The customers who have had a poor quality of service often feel helpless, frustrated, angry, and react in ways detrimental to the business. The service providers fail to capture the insights of customers' coping mechanisms by using technological techniques. In this study, we used the phenomenological approach to grasp the very nature of the experiential phenomenon 'how mobile services customers cope with poor service quality and specifically call drops'. Mobile phone users in India are found to opt one of four coping mechanisms namely: cognitive coping, behavioural coping, seeking institutional support and seeking/migrating to alternative platforms. The factors that are found to be contributing the choice include economic concerns, recurrence of problem, intensity of underlying emotion, ability to regulate emotions (impulsive tendencies), and perceived urgency ascribed to the 'need to communicate'. Journal: Int. J. of Productivity and Quality Management Pages: 353-379 Issue: 3 Volume: 42 Year: 2024 Keywords: mobile services; call drops; phenomenological study; coping mechanisms; cell phone users; Indian telecommunication sector. File-URL: http://www.inderscience.com/link.php?id=140057 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:3:p:353-379 Template-Type: ReDIF-Article 1.0 Author-Name: Mutasim Sharaire Author-X-Name-First: Mutasim Author-X-Name-Last: Sharaire Author-Name: Maen Yousef Khasawneh Author-X-Name-First: Maen Yousef Author-X-Name-Last: Khasawneh Title: The mediating role of quality of working life on transformational leadership and achieving strategic success: a field study in universities operating in the northern region of Jordan Abstract: This study aimed to identify the impact of transformational leadership (TL) on strategic success (SS) with quality of working life (QWL) as a variable mediator in private and public universities in the northern sector of Jordan. To achieve the objectives of the study, a questionnaire was developed as the main tool for data collection. The study sample consisted of 324 employees from the targeted universities. They were selected as a proportional stratified sample of the study population of 859 employees. The data was analysed using SPSS V.25 and AMOS. The study used descriptive and inferential statistical methods to analyse the data. The study arrived at the perceptions of employees of the targeted universities in the north of Jordan regarding the level of application of TL, SS and QWL, it came to a medium. In addition, QWL plays a mediating role in the impact of TL on SS. Journal: Int. J. of Productivity and Quality Management Pages: 327-352 Issue: 3 Volume: 42 Year: 2024 Keywords: transformational leadership; strategic success; quality of work-life; universities; Jordan. File-URL: http://www.inderscience.com/link.php?id=140058 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:3:p:327-352 Template-Type: ReDIF-Article 1.0 Author-Name: Saurav Negi Author-X-Name-First: Saurav Author-X-Name-Last: Negi Title: A framework towards integrating TQM, knowledge management, and innovation to achieve business excellence in service organisations Abstract: The present study is mainly emphasising developing a framework integrating the TQM, knowledge management (KM), and innovation to achieve business excellence in service organisations. This study analyses the available literature on TQM, KM, and innovation to understand the association among these three dimensions. The study found that there is a strong association between TQM, KM, and innovation, and if these three dimensions are integrated appropriately by the business firm will enable them to achieve business excellence and gain a competitive advantage. Thus, the framework has been developed that integrates TQM, KM, and innovation to achieve business excellence in a service organisation. It was realised that numerous studies are available showing the association between TQM and KM and TQM and innovation, but there is a lack of research addressing all three facets, i.e., TQM, KM, and innovation collectively, to offer a holistic framework based on their linkage to achieve organisational excellence in the service industry. Thus, the present study is aimed to contribute towards the knowledge in the field of quality management, particularly in the service sector. Journal: Int. J. of Productivity and Quality Management Pages: 380-404 Issue: 3 Volume: 42 Year: 2024 Keywords: total quality management; TQM; innovation; business excellence; knowledge management; competitive advantage. File-URL: http://www.inderscience.com/link.php?id=140059 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:3:p:380-404 Template-Type: ReDIF-Article 1.0 Author-Name: Santosh Satyanarayan Baheti Author-X-Name-First: Santosh Satyanarayan Author-X-Name-Last: Baheti Title: Examining scientific contribution of International Journal of Productivity and Quality Management (2006-2019) - a bibliometric study Abstract: <i>International Journal of Productivity and Quality Management</i> (<i>IJPQM</i>) is a journal of global reputation that publishes original and peer-reviewed research in the business management and accounting purview. The journal reached its 17th year of publishing in 2022. This study provides an inclusive synopsis of 720 publications using bibliometric data analysis techniques. The study emphasises the contribution of <i>IJPQM</i> to the academic fraternity through the analysis of publishing developments, authorship analysis, influential contributors, prominent studies published in <i>IJPQM</i>, nature and industry of studies. Analysis of the journal through SCImago indicators is also presented in the study. Journal: Int. J. of Productivity and Quality Management Pages: 253-296 Issue: 3 Volume: 42 Year: 2024 Keywords: bibliometrics; Scopus; citations; knowledge domain; productivity; quality management. File-URL: http://www.inderscience.com/link.php?id=140060 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:3:p:253-296 Template-Type: ReDIF-Article 1.0 Author-Name: R.P. Tripathi Author-X-Name-First: R.P. Author-X-Name-Last: Tripathi Author-Name: Manjit Kaur Author-X-Name-First: Manjit Author-X-Name-Last: Kaur Title: Establishment of EOQ model for price and time-sensitive demand under deterioration with trade credits Abstract: This paper investigates the effect of trade credits on optimal ordering strategy in an EOQ system. We proposed an economic order quantity (EOQ) model to manage a deteriorating commodity over cycle time is assumed. The demand rate is price and time dependent. A mathematical model is developed to obtain best possible cycle time, lot-size and total cost. Furthermore, we discuss some theorems based on the optimal solution and for non-deteriorating and linearly time associated demand. The main aim is to find out the optimal cycle time and order quantity such that the total cost is minimised. Finally, we run numerical examples and sensitivity analysis to demonstrate the problem and offer administrative insights. Journal: Int. J. of Productivity and Quality Management Pages: 15-33 Issue: 1 Volume: 42 Year: 2024 Keywords: time-sensitive demand; price-sensitive demand; cycle time; credit period; deterioration; inventory. File-URL: http://www.inderscience.com/link.php?id=138270 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:1:p:15-33 Template-Type: ReDIF-Article 1.0 Author-Name: Simanchala Das Author-X-Name-First: Simanchala Author-X-Name-Last: Das Author-Name: Mogalipuvvu Ishwarya Author-X-Name-First: Mogalipuvvu Author-X-Name-Last: Ishwarya Author-Name: Narra Venkata Deshik Amarnadh Chowdary Author-X-Name-First: Narra Venkata Deshik Amarnadh Author-X-Name-Last: Chowdary Author-Name: Karnati Navya Author-X-Name-First: Karnati Author-X-Name-Last: Navya Author-Name: Shruthika Parnam Author-X-Name-First: Shruthika Author-X-Name-Last: Parnam Title: Work system and employee productivity: an enhancement through knowledge exchange Abstract: This article designs and tests hypothetical model connecting high-performance work systems (HPWSs) and the productivity level of employees through knowledge exchange, in light of the knowledge-based perspective on the business association. The idea that knowledge exchange and combination play a mediating effect is supported by an evaluation of our framework in a sample of automobile sector employees. Based on the empirical results, the link between HPWS and knowledge exchange was positive and significant, while knowledge exchange acts as mediator between the HPWS productivity linkage. These findings offer interesting cues to the academicians to understand the concept of work systems. In addition, the managers can draw insights from the findings to develop strategies for effective work systems and knowledge sharing in the organisation. Journal: Int. J. of Productivity and Quality Management Pages: 405-421 Issue: 4 Volume: 42 Year: 2024 Keywords: knowledge management; strategic human resource management; SHRM; high-performance work systems; HPWSs; information exchange. File-URL: http://www.inderscience.com/link.php?id=140598 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:4:p:405-421 Template-Type: ReDIF-Article 1.0 Author-Name: G. Sundaramali Author-X-Name-First: G. Author-X-Name-Last: Sundaramali Author-Name: T.K. Kandavel Author-X-Name-First: T.K. Author-X-Name-Last: Kandavel Author-Name: K. Santhosh Raj Author-X-Name-First: K. Santhosh Author-X-Name-Last: Raj Author-Name: S. Anirudh Author-X-Name-First: S. Author-X-Name-Last: Anirudh Title: Application of SMED to improve overall equipment effectiveness of die change over activities in a forging industry - a case study Abstract: In globalisation, the manufacturing industry's main aim is to reduce change over time and increase the whole manufacturing process's flexibility. The setup time rapidly increases when the industries aim to produce parts in smaller batches. The decrease in non-value-added time is an immediate approach to increase machine utilisation. This study explores the die change over operation in the forging process and recommends enhancements to expand its productivity by decreasing the die change over setup time utilising the single minute exchange of die (SMED) strategy. Some internal activities are converted into external activities by implementing various techniques such as 5S, the Deming principle and standardisation. Thereby, change over time has been reduced as much as possible. The analysis was done on three different capacities of forging machines. After the implementation of SMED, the change over time was reduced by 43%-45%. As a result, the overall equipment effectiveness has risen to 70% after the SMED implementation. Journal: Int. J. of Productivity and Quality Management Pages: 445-458 Issue: 4 Volume: 42 Year: 2024 Keywords: industrial engineering; product variety; Six Sigma; single minute exchange of die; SMED; overall equipment effectiveness; OEE. File-URL: http://www.inderscience.com/link.php?id=140599 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:4:p:445-458 Template-Type: ReDIF-Article 1.0 Author-Name: Maryam Sedighi Shamami Author-X-Name-First: Maryam Sedighi Author-X-Name-Last: Shamami Author-Name: Soroush Avakh Darestani Author-X-Name-First: Soroush Avakh Author-X-Name-Last: Darestani Author-Name: Niloufar Hojat Shemami Author-X-Name-First: Niloufar Hojat Author-X-Name-Last: Shemami Author-Name: Iniobong Enang Author-X-Name-First: Iniobong Author-X-Name-Last: Enang Title: Failure mode and effects analysis: a decision-making risk prioritisation approach Abstract: Failure mode and effect analysis (FMEA) is a method of risk assessment that is broadly utilised to identify, predict as well as mitigate possible defects in products, operations, and systems prior to the occurrence of a negative incident. However, inaccurate results may be generated due to the uncertain conditions under which risk assessment using the FMEA. Therefore, there is need to mitigate the uncertainty, particularly randomness and fuzziness in the assessment process. This can be achieved by using grey numbers to develop the FMEA and VIKOR methods to fix several hindrances related to the risk priority number (RPN) of the traditional FMEA. This paper aims to compare the Grey VIKOR with the traditional FMEA to present more accurate ranking. In the first step, grey system was used to rank failure modes and select risk elements to join vulnerability into subjective judgments. Thereafter, VIKOR method was applied for prioritising and evaluating failure modes. The results of comparative analysis indicate the adequacy and versatility of the proposed method in dealing with real-world issues. Journal: Int. J. of Productivity and Quality Management Pages: 422-444 Issue: 4 Volume: 42 Year: 2024 Keywords: potential failure modes and effects analysis; risk assessment; grey numbers; method VIKOR. File-URL: http://www.inderscience.com/link.php?id=140600 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:4:p:422-444 Template-Type: ReDIF-Article 1.0 Author-Name: Razib Chandra Chanda Author-X-Name-First: Razib Chandra Author-X-Name-Last: Chanda Author-Name: Ali Vafaei-Zadeh Author-X-Name-First: Ali Author-X-Name-Last: Vafaei-Zadeh Author-Name: Syafrizal Syafrizal Author-X-Name-First: Syafrizal Author-X-Name-Last: Syafrizal Author-Name: Haniruzila Hanifah Author-X-Name-First: Haniruzila Author-X-Name-Last: Hanifah Title: Investigating customers' continuous use of online food delivery services in the post-pandemic world: extended technology continuance theory Abstract: This research investigates the predictors of customers' intention to continue using online food delivery services in the post-pandemic world. A purposive sampling technique was utilised to obtain 356 responses employing a quantitative research strategy. The findings of this study reveal that expectation confirmation and perceived usefulness have a significant impact on satisfaction. Moreover, perceived usefulness and perceived ease of use significantly affect attitude. Besides, satisfaction, attitude, and performance expectancy significantly affect intention to continue using online food delivery services. However, delivery time, perceived risk, and task-technology fit do not significantly influence customers' intention to continue using online food delivery services. Moreover, satisfaction mediates the relationship between expectation confirmations and continues use of online food delivery services. This research provides theoretical contributions while also presenting practical implications for academics and practitioners working in the field of online food delivery services. Journal: Int. J. of Productivity and Quality Management Pages: 485-518 Issue: 4 Volume: 42 Year: 2024 Keywords: continuous use intention; online food delivery; satisfaction; perceived risk; performance expectancy; technology continuance theory. File-URL: http://www.inderscience.com/link.php?id=140601 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:4:p:485-518 Template-Type: ReDIF-Article 1.0 Author-Name: Preeti Author-X-Name-First: Author-X-Name-Last: Preeti Author-Name: Manju Mittal Author-X-Name-First: Manju Author-X-Name-Last: Mittal Author-Name: Sanjay Gupta Author-X-Name-First: Sanjay Author-X-Name-Last: Gupta Title: Prioritising the service quality factors affecting customer satisfaction in life insurance industry: an application of fuzzy AHP Abstract: As the insurance sector plays a big role in the economic development of a nation, therefore, the present research aims at prioritising the service quality factors, which affect customer satisfaction in the case of the life insurance industry. The data were accumulated from 557 policyholders holding life insurance policies in north India. A fuzzy analytical hierarchy process (fuzzy-AHP) was employed to prioritise the factors that influence customers' selection of life insurance partners. The key factors considered for the study were assurance, reliability, empathy, responsiveness, and tangibles. Findings of the study revealed Assurance as the top-ranked and prioritised factor influencing customers' selection of life insurance partners, whereas tangibles appeared as the least important factor. Data were gathered from the north Indian life insurance policyholders and only a few factors that form part of the SERVQUAL model were considered for analysis, which has been considered as limitation of the study. Journal: Int. J. of Productivity and Quality Management Pages: 519-535 Issue: 4 Volume: 42 Year: 2024 Keywords: customer satisfaction; service quality; SERVQUAL; insurance; fuzzy-AHP. File-URL: http://www.inderscience.com/link.php?id=140602 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:4:p:519-535 Template-Type: ReDIF-Article 1.0 Author-Name: Sharanika Dhal Author-X-Name-First: Sharanika Author-X-Name-Last: Dhal Author-Name: Snigdha Mohapatra Author-X-Name-First: Snigdha Author-X-Name-Last: Mohapatra Title: Quality improvement and competencies of nurses: a combat mechanism for the COVID-19 scenario Abstract: The global pandemic has placed unprecedented demands on delivering essential healthcare services. This period of crisis requires adapting out-of-the-box methods to meet the patient needs and optimise the use of existing medical resources. In this regard, the competency levels of the healthcare professionals, especially nursing staff, play a significant role in dealing with the high-pressure and stressful clinical environment. This research explores the vital competencies and their elements that can enhance the performance of nursing professionals in an emerging country context. Based on RIDIT analysis, the results exhibit the priority ranks of the technological and clinical competencies. These findings offer newer insights on this under-explored domain to facilitate conceptual development, and policy formulation. Journal: Int. J. of Productivity and Quality Management Pages: 141-156 Issue: 2 Volume: 43 Year: 2024 Keywords: competencies; healthcare; COVID-19; emerging economy; nursing. File-URL: http://www.inderscience.com/link.php?id=141889 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:2:p:141-156 Template-Type: ReDIF-Article 1.0 Author-Name: Kassem Jibril Author-X-Name-First: Kassem Author-X-Name-Last: Jibril Author-Name: Ali Safari Author-X-Name-First: Ali Author-X-Name-Last: Safari Author-Name: Arash Shahin Author-X-Name-First: Arash Author-X-Name-Last: Shahin Author-Name: Mahmoud Hamdan Author-X-Name-First: Mahmoud Author-X-Name-Last: Hamdan Title: Developing a risk-based strategic human resource management: a mixed-method approach Abstract: This study aims to provide methodological insight for managing the strategic human resources risks. A mixed-method approach was conducted to detect and assess risks in small and medium ICT companies in two different cities in two Middle Eastern countries. In the quantitative phase, risks were detected, and then quantitative data were collected by two questionnaires and analysed by two methods: fuzzy and FMEA. Results show that the ICT companies in both cities are exposed to a set of strategic human resources risks, which fall under two main headings: vertical and horizontal misalignment. Finally, as a result, we presented the FMEA as a useful and valid assessing tool to measure the SHR risks. Developing a clear managing framework and focusing widely on the strategic HR risks using quantitative methods is a new addition to the HR literature. Journal: Int. J. of Productivity and Quality Management Pages: 157-180 Issue: 2 Volume: 43 Year: 2024 Keywords: risk management; human resource risks; strategic risks; IT companies; FMEA; fuzzy. File-URL: http://www.inderscience.com/link.php?id=141890 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:2:p:157-180 Template-Type: ReDIF-Article 1.0 Author-Name: Manish Mohan Baral Author-X-Name-First: Manish Mohan Author-X-Name-Last: Baral Author-Name: Subhodeep Mukherjee Author-X-Name-First: Subhodeep Author-X-Name-Last: Mukherjee Author-Name: Ramji Nagariya Author-X-Name-First: Ramji Author-X-Name-Last: Nagariya Author-Name: Venkataiah Chittipaka Author-X-Name-First: Venkataiah Author-X-Name-Last: Chittipaka Title: A stakeholder theory approach to analysing strategies for improving pandemic vaccine supply chain performance Abstract: This study aims to formulate strategies that impact the vaccine supply chain (VSC). This study measures the VSC performance using the proposed strategy concerning stakeholders' theory. From the literature review and experts' consent, the strategies are classified into six broad strategies as- VSC traceability, VSC visibility, VSC velocity, digitalising VSC, localising VSC, and vaccine inventory. A questionnaire is developed for surveying healthcare organisations and hospitals. All six proposed hypotheses got accepted. The developed model satisfies all the model fit parameters. Strategies like VSC traceability, VSC visibility, VSC velocity, digitalising VSC, localising VSC, and vaccine inventory have positively impacted vaccine supply chain performance. This research will be helpful for healthcare professionals and organisations for the faster delivery of the vaccine. This research will also help policymakers in improving the performance of VSC. This study is also the first to use the stakeholder theory approach for measuring VSC performance. Journal: Int. J. of Productivity and Quality Management Pages: 181-201 Issue: 2 Volume: 43 Year: 2024 Keywords: vaccine supply chain; VSC; vaccine supply chain performance; COVID-19; strategies; healthcare organisations; hospitals. File-URL: http://www.inderscience.com/link.php?id=141891 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:2:p:181-201 Template-Type: ReDIF-Article 1.0 Author-Name: Elia Oey Author-X-Name-First: Elia Author-X-Name-Last: Oey Author-Name: Jason Auryn Ho Author-X-Name-First: Jason Auryn Author-X-Name-Last: Ho Author-Name: Dennis Wilson Author-X-Name-First: Dennis Author-X-Name-Last: Wilson Author-Name: Benyamin Suwito Rahardjo Author-X-Name-First: Benyamin Suwito Author-X-Name-Last: Rahardjo Title: Which key action plans should be prioritised for SME retail entities in navigating business during the COVID-19 pandemic? Abstract: The worldwide retail industry has experienced tremendous shift due to the COVID-19 pandemic, triggered by changes in consumer behaviour and limitations in their operations. This research aims to identify the key action plans required by small and medium-sized retail entities in the Greater Jakarta area dealing with disruptions caused by the COVID-19 pandemic. Defining the 'key action plans' was conducted using our proposed 'specific-generic-specific' conceptual approach. Eight dimensions from the model of culture were used as a specific starting point in identifying key challenges faced by various retail SME. Various action plans were then gathered through an open questionnaire and condensed into 19 key action plans. The key action plans were then analysed with simultaneous importance performance analysis and Eisenhower matrix. The result showed seven essential key action plans for mitigating the effects of the COVID-19, two related to external collaboration for survival and one for gaining internal efficiency. Journal: Int. J. of Productivity and Quality Management Pages: 226-250 Issue: 2 Volume: 43 Year: 2024 Keywords: COVID-19; key action plan; KAP; model of culture; retail; small and medium enterprises; SME. File-URL: http://www.inderscience.com/link.php?id=141892 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:2:p:226-250 Template-Type: ReDIF-Article 1.0 Author-Name: Ananya Rajagopal Author-X-Name-First: Ananya Author-X-Name-Last: Rajagopal Author-Name: Rajagopal Author-X-Name-First: Author-X-Name-Last: Rajagopal Title: Bricolage practices in developing applied educational tools: a comparative study of value-based entrepreneurship across emerging markets Abstract: Bricolage practices are commonly used in emerging markets for developing innovative products to cope up with resource limitations. This study analyses the attributes of bricolage practices adopted by start-up enterprises in innovative applications to boost the education performance. This study is based on empirical analysis of collected data to address the gaps in the existing literature. It also provides an analytical framework of selected dimensions that combines theory of entrepreneurial bricolage, optimal distinctiveness theory, and social learning theory. Two parallel studies were conducted in India (98) and Mexico (56), with 154 enterprises practicing bricolage approach in developing innovative educational tools. Bricolage practices in developing innovative educational tools are more effective in India as compared to Mexico due to conventional wisdom within family-driven enterprises. The results also show that entrepreneurs in both countries need to develop effective user orientation, customer services, and transformational leadership to demonstrate successful implementation of bricolage practices. Journal: Int. J. of Productivity and Quality Management Pages: 251-275 Issue: 2 Volume: 43 Year: 2024 Keywords: bricolage practices; educational tools; emerging markets; innovation; collective intelligence; resource mapping; India; Mexico. File-URL: http://www.inderscience.com/link.php?id=141893 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:2:p:251-275 Template-Type: ReDIF-Article 1.0 Author-Name: Husam Mahmmud Jamil Abu-Hamour Author-X-Name-First: Husam Mahmmud Jamil Author-X-Name-Last: Abu-Hamour Title: The impact of strategic entrepreneurship on organisational excellence in Jordanian telecommunications companies Abstract: This study aims to identify the impact of strategic entrepreneurship on organisational excellence in Jordanian telecommunications companies, where a sample consisting of 280 managers is selected. The researcher designs and conducts a written questionnaire that serves the study variables. The results illustrate the impact of strategic entrepreneurship in its dimensions (management of entrepreneurial opportunities, management of entrepreneurial resources, entrepreneurial culture, and pioneering entrepreneurship) on organisational excellence in Jordanian telecommunications companies. It is found that strategic entrepreneurship drives the company to engage in activities that transform inputs, add value to them, and provide customers with one or more types of outputs. The study recommends working on preparing the internal environment for the development of strategic entrepreneurship among managers and workers at the upper and middle management levels in Jordanian telecommunications companies, due to its clear impact on achieving organisational excellence. Journal: Int. J. of Productivity and Quality Management Pages: 202-225 Issue: 2 Volume: 43 Year: 2024 Keywords: strategic entrepreneurship; organisational excellence; Jordanian telecommunications companies. File-URL: http://www.inderscience.com/link.php?id=141894 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:2:p:202-225 Template-Type: ReDIF-Article 1.0 Author-Name: Fatin Filzahti Ismail Author-X-Name-First: Fatin Filzahti Author-X-Name-Last: Ismail Author-Name: Rozilawati Razali Author-X-Name-First: Rozilawati Author-X-Name-Last: Razali Title: A qualitative empirical investigation of hidden cost for software testing outsourcing projects Abstract: The main concern of involving organisations in an outsourced project is not only getting the job done, but also the job needing to be completed with the desired quality within the scheduled timeline and, most importantly, achieving the expected cost estimated. In particular, testing outsourcing project aims for the same ambition. However, as testing outsourcing has opted as an economic inclination, it also carries several drawbacks to the practice. It is identified that the cost projects are beyond expectations, when the project is implemented. The issue calls for the involving parties to identify reasons for the increase or the existence of the cost in testing outsourcing projects. This paper aims to address this concern by identifying the cost factors through a qualitative approach. By identifying the cost factors and cost items according to the testing outsourcing project's perspective, it is believed that the subject-related knowledge could be enhanced to build strategic cost decisions. Journal: Int. J. of Productivity and Quality Management Pages: 459-484 Issue: 4 Volume: 42 Year: 2024 Keywords: software testing project; outsourcing project; cost planning; project management; qualitative study. File-URL: http://www.inderscience.com/link.php?id=140629 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:4:p:459-484 Template-Type: ReDIF-Article 1.0 Author-Name: Michail Glykas Author-X-Name-First: Michail Author-X-Name-Last: Glykas Title: Quality management implementation maturity assessment in the food industry: Glykas Quality Compass Assessment on ISO 22000 Abstract: An extensive literature survey on quality management maturity assessment has revealed a research gap and a lack of holistic-integrated approaches in existing frameworks. A novel framework is being proposed based on the most widely used critical success factors for quality management implementation identified in the literature. The proposed Glykas Quality Compass framework assesses implementation maturity and provides an alternative to the aforementioned research gap. For the assessment of the efficacy of the proposed framework an ISO 22000 maturity assessment matrix was created and implemented in a fruit canning company. The application of the proposed framework proved to be very successful both in terms of concept validity and ease of use. The significance of the study is multi-fold as it proposes a novel holistic quality management maturity assessment framework and a generic maturity assessment matrix on the application of ISO 22000 that can be used by both academics and practitioners. Journal: Int. J. of Productivity and Quality Management Pages: 289-336 Issue: 3 Volume: 41 Year: 2024 Keywords: quality management; total quality management; quality standards; quality excellence awards; quality maturity assessment; ISO 22000; Glykas Quality Compass. File-URL: http://www.inderscience.com/link.php?id=137320 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:3:p:289-336 Template-Type: ReDIF-Article 1.0 Author-Name: Soumyanath Chatterjee Author-X-Name-First: Soumyanath Author-X-Name-Last: Chatterjee Author-Name: R.P. Mohanty Author-X-Name-First: R.P. Author-X-Name-Last: Mohanty Title: Study of inbound logistics supply chain of an automobile manufacturing company Abstract: This is an application research paper where we discuss how the performance of an in-bound logistics supply chain of a large automobile company is improved by using process reengineering, time-varying waiting-line theory, and simulation approaches. The problem is generic because of the increasing demand for heavy vehicles leading to increasing production capacity and thereby huge requirements for incoming materials received through inbound logistics operations. In this case study, we discuss how the process was reengineered and shift-wise staff allocation optimised for the arrival process of incoming materials that follows a time-dependent varying queue. By using principles, such as eliminate, change, combine, and simplify, the existing operating system is redesigned and was modelled mathematically to derive optimum staffing level; and through a simulation approach, the efficacy of the system is established. Implementations of the findings resulted in significant improvements in throughput time without any additional staff to cater to the increasing workload. Journal: Int. J. of Productivity and Quality Management Pages: 337-367 Issue: 3 Volume: 41 Year: 2024 Keywords: supply chain; inbound logistics; reengineering; waiting line theory; manpower planning; simulation. File-URL: http://www.inderscience.com/link.php?id=137321 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:3:p:337-367 Template-Type: ReDIF-Article 1.0 Author-Name: Genny Torcoroma Navarro Claro Author-X-Name-First: Genny Torcoroma Navarro Author-X-Name-Last: Claro Author-Name: Gloria Naranjo Africano Author-X-Name-First: Gloria Naranjo Author-X-Name-Last: Africano Title: Quality culture: a bibliometric review Abstract: The study of culture and its relevance in issues such as quality has been the subject of interest for some researchers. This document provides a bibliographic review of quality culture from the period 2000 to March 2022. As a methodology, the historical-documentary approach was used, obtaining 625 publications from which 57 documents published in the Scopus, Redalyc, and Google Scholar databases were selected and analysed. As findings: the results show a statistical analysis that reflects the scientific production on the subject of study, the main countries, authors, institutions, magazines, thematic areas, and keywords were identified, of these studies, it was determined as the main themes of study culture quality versus quality management, TQM, Quality 4.0, finally quality and competitiveness. This review analysed the literature on the relationship between quality culture and competitiveness, which has been analysed by very few, generating original findings that may be useful for future research. Journal: Int. J. of Productivity and Quality Management Pages: 418-434 Issue: 3 Volume: 41 Year: 2024 Keywords: quality culture; Quality 4.0; competitiveness; inordinatio equation; management; TQM model; leadership; staff commitment; bibliometric review; management system. File-URL: http://www.inderscience.com/link.php?id=137322 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:3:p:418-434 Template-Type: ReDIF-Article 1.0 Author-Name: Amr Dahab Author-X-Name-First: Amr Author-X-Name-Last: Dahab Author-Name: Mohammad A. Younes Author-X-Name-First: Mohammad A. Author-X-Name-Last: Younes Author-Name: Soheir Backar Author-X-Name-First: Soheir Author-X-Name-Last: Backar Title: Deployment of Lean Six Sigma framework with environmental considerations in SMEs: a case study Abstract: Lean Six Sigma is a potent methodology that uses the statistical tools of Six Sigma to reduce product variability and enhance its quality. Meanwhile, it uses lean techniques to decrease process waste and its negative impact on the environment. Lean Six Sigma initiatives can improve the firm's processes and environmental performance by reducing environmental wastes such as excess raw material consumption and harmful air emissions. This paper proposes a Lean Six Sigma framework while considering SMEs' limited resources and workforce experience to improve their process and environmental performance. The framework simultaneously integrates the DMAIC approach and its statistical tools such as the design of experiments, analysis of variance, and process capability analysis to investigate the product's environmental impact using the lean tools that small enterprises could apply, such as value stream maps and 5S. The framework has been validated in a small-sized candle manufacturing enterprise and successfully implemented. It has led to an improvement in candle sooting by 14.5%, burning lifetime by 12%, and daily candle production by 32.2%; on the other hand, the wax waste decreased by 29.6%. Journal: Int. J. of Productivity and Quality Management Pages: 389-417 Issue: 3 Volume: 41 Year: 2024 Keywords: Lean Six Sigma; small and medium-sized enterprises; SMEs; environmental performance; framework; DMAIC. File-URL: http://www.inderscience.com/link.php?id=137323 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:3:p:389-417 Template-Type: ReDIF-Article 1.0 Author-Name: Marcella Teixeira Gonzaga Author-X-Name-First: Marcella Teixeira Author-X-Name-Last: Gonzaga Author-Name: Roberta Emilly Barbosa Fontes Author-X-Name-First: Roberta Emilly Barbosa Author-X-Name-Last: Fontes Author-Name: Brenda Lohanny Passos Santos Author-X-Name-First: Brenda Lohanny Passos Author-X-Name-Last: Santos Author-Name: Laerson Ribeiro Lima Filho Author-X-Name-First: Laerson Ribeiro Lima Author-X-Name-Last: Filho Author-Name: Denise Santos Ruzene Author-X-Name-First: Denise Santos Author-X-Name-Last: Ruzene Author-Name: Cleiton Rodrigues de Vasconcelos Author-X-Name-First: Cleiton Rodrigues de Author-X-Name-Last: Vasconcelos Author-Name: Daniel Pereira Silva Author-X-Name-First: Daniel Pereira Author-X-Name-Last: Silva Title: Perspective on services' quality using the SERVPERF Abstract: In the market's view, delivering a quality service is vital for the growth of organisations. In this regard, the SERVPERF scale has proved to be a promising tool for analysing the quality and performance of the activities involved in services provision. Thus, the present study sought to verify the technical-scientific situation of the SERVPERF quality tool through a bibliometric analysis of original scientific articles contained in the Scopus search platform. The result presented points to a profile of growth of publications related to the application of SERVPERF next years, with a tendency mainly in the areas of health, transport, and education. Also, the USA was the country with the highest number of publications using the tool, and its universities were the only ones that presented studies shared with other educational institutions, especially those involving affiliations in India. Journal: Int. J. of Productivity and Quality Management Pages: 368-388 Issue: 3 Volume: 41 Year: 2024 Keywords: SERVPERF; quality tool; bibliometric; services provision. File-URL: http://www.inderscience.com/link.php?id=137324 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:3:p:368-388 Template-Type: ReDIF-Article 1.0 Author-Name: Amjad Khalili Author-X-Name-First: Amjad Author-X-Name-Last: Khalili Author-Name: Siti Norhafiza Abdulrazak Author-X-Name-First: Siti Norhafiza Author-X-Name-Last: Abdulrazak Author-Name: Md. Yusof Ismail Author-X-Name-First: Md. Yusof Author-X-Name-Last: Ismail Title: Investigating the linkages between green education, environmental consciousness and green cost and benefit awareness through structural equation modelling Abstract: Little is known about the integration of green education, green cost and benefit analysis (CBA) and environmental awareness in Malaysian industries. This paper empirically tries to explore the relationships amongst these three key practices. However, a multi-dimensional conceptual model is developed and two hypotheses are postulated. Primary data through a structured questionnaire gathered from 300 managers in diverse industries. Both SPSS 22 and AMOS 22 utilised for hypotheses empirical investigation. Findings show that the linkage between green education and environmental consciousness is significant and supported whereas no relationship is observed between both green education and cost and benefit practices. It is concluded that these practices treated a useful guide for Malaysian manufacturers to further realise these practices, understand their importance. To be sustainable, managers have to focus on the themes of these key practices and their influence on daily operations that may impact the whole industries while applied successfully. Journal: Int. J. of Productivity and Quality Management Pages: 459-484 Issue: 4 Volume: 43 Year: 2024 Keywords: green education; green cost and benefit; environmental awareness; integration; AMOS 22. File-URL: http://www.inderscience.com/link.php?id=143221 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:4:p:459-484 Template-Type: ReDIF-Article 1.0 Author-Name: Rajiv Kumar Author-X-Name-First: Rajiv Author-X-Name-Last: Kumar Author-Name: Tanuj Kumar Author-X-Name-First: Tanuj Author-X-Name-Last: Kumar Author-Name: Birjesh Kumar Author-X-Name-First: Birjesh Author-X-Name-Last: Kumar Title: Generalised Fermatean fuzzy numbers-based exponentially weighted moving average control chart Abstract: This work present a generalised Fermatean fuzzy numbers-based exponentially weighted moving average (EWMA) control chart. First, we introduce generalised Fermatean fuzzy numbers and their arithmetic operations. We also create novel defuzzification and ranking techniques to convert Fermatean fuzzy observations into crisp observations. Then, based on the generalised trapezoidal Fermatean fuzzy numbers, we suggested the Fermatean fuzzy EWMA (FFEWMA) statistic and the Fermatean fuzzy EWMA control chart limits. In order to confirm the effectiveness of the suggested Fermatean fuzzy EWMA control, a simulation study is performed. In comparison to the well-known EWMA charts, simulation studies demonstrate that the proposed Fermatean fuzzy chart detects very small shifts as early as possible in the process. In order to handle the uncertainty in the process observations, the proposed Fermatean fuzzy EWMA control chart is more reliable. Journal: Int. J. of Productivity and Quality Management Pages: 526-547 Issue: 4 Volume: 43 Year: 2024 Keywords: intuitionistic fuzzy numbers; IFNs; Fermatean fuzzy numbers; fuzzy exponentially weighted average control charts; Fermatean fuzzy EWMA control chart; membership and non-membership functions. File-URL: http://www.inderscience.com/link.php?id=143222 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:4:p:526-547 Template-Type: ReDIF-Article 1.0 Author-Name: Christopher Amoah Author-X-Name-First: Christopher Author-X-Name-Last: Amoah Title: Prominent factors causing quality issues in government social housing construction in South Africa Abstract: This study intended to identify prominent factors causing quality issues in government social housing construction in South Africa. A quantitative research approach was used for the data analysis. Survey questionnaires were administered to professionals with experience with social housing construction in South Africa. The data received were analysed using Statistical Package for Social Science to calculate the identified factors' mean and standard deviation values. The research revealed corruption on the part of the government, procurement officers' nepotism, corruption on the part of the contractors, lack of government quality performance objectives, and lack of political accountability, among others, as the prominent factors causing quality issues in social housing construction. This study benefits the government and construction stakeholders concerned with delivering social housing by making them aware of the prominent factors driving quality problems and helping them to institute pragmatic measures to address the quality-related issues in social housing construction. Journal: Int. J. of Productivity and Quality Management Pages: 423-439 Issue: 4 Volume: 43 Year: 2024 Keywords: prominent factors; quality issues; government; social housing; South Africa. File-URL: http://www.inderscience.com/link.php?id=143223 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:4:p:423-439 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Aladwan Author-X-Name-First: Mohammad Author-X-Name-Last: Aladwan Title: Sustainable accounting information and enhancement of quality for financial decision making Abstract: The study objective is to inspect the influence of sustainability disclosed information on enhancing the quality of management financial decisions based on financial reporting at Middle East companies. An examination on 100 Middle East companies was implemented by distributing 250 questionnaires to managers, accountants, and auditors. The exploration results discovered that; sustainability reporting has affirmative and significant influence on financial reports quality used as a base for decision making; results of answers also confirmed the importance of sustainable information and its role in strengthening the reporting, and management ability on making decisions. Based on outcomes, the study endorses that middle east companies must implement sustainability information approaches and use more of their income in sustainability reporting so as to improve the quality of financial reporting. Moreover, the financial supervisory organisations in the Middle East are instructed to endorse and pass more laws and regulations to dictate the sustainability information. Journal: Int. J. of Productivity and Quality Management Pages: 440-458 Issue: 4 Volume: 43 Year: 2024 Keywords: sustainability; financial reporting; sustainable development; decision making. File-URL: http://www.inderscience.com/link.php?id=143224 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:4:p:440-458 Template-Type: ReDIF-Article 1.0 Author-Name: Brundaban Panda Author-X-Name-First: Brundaban Author-X-Name-Last: Panda Author-Name: Rinki Mishra Author-X-Name-First: Rinki Author-X-Name-Last: Mishra Title: Productivity of local communities for sustainable livelihood Abstract: This study examines the concept of corporate social responsibility (CSR) in India's mining sector with a specific emphasis on National Aluminium Company Limited (NALCO). Specifically, the effect of governance and implementation factors is evaluated in connection with CSR activities. In addition, the study investigates the positive link between CSR activities and sustainable livelihood of local communities. Based on regression analysis, the finding suggests positive and significant effects between the model constructs. These findings provide in-depth insights regarding the nature and implementation of CSR at the ground-level for upliftment and productivity of the local communities and groups. Drawing cues from the empirical findings, the academicians, organisational decision-makers, and policy-developers can formulate targeted CSR strategies and initiatives to improve the living standards of the communities residing in the mining regions. Journal: Int. J. of Productivity and Quality Management Pages: 548-565 Issue: 4 Volume: 43 Year: 2024 Keywords: productivity; local communities; governance; sustainable livelihood; corporate social responsibility; CSR. File-URL: http://www.inderscience.com/link.php?id=143225 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:4:p:548-565 Template-Type: ReDIF-Article 1.0 Author-Name: Simranjit Singh Sidhu Author-X-Name-First: Simranjit Singh Author-X-Name-Last: Sidhu Author-Name: Kanwarpreet Singh Author-X-Name-First: Kanwarpreet Author-X-Name-Last: Singh Author-Name: Inderpreet Singh Ahuja Author-X-Name-First: Inderpreet Singh Author-X-Name-Last: Ahuja Title: A SWOT analysis of maintenance practices for enhancing the business performance of small-scale industry: a case study Abstract: Small and medium enterprises (SMEs) play a critical role in the efficient and smooth running of major enterprises, therefore maintenance practices are vital. At the manufacturing unit, a review of business performance indicators was conducted to demonstrate the benefits gained from the implementation of strategic maintenance programs. The strengths, weaknesses, opportunities, and threats (SWOT) study is used to evaluate the application of maintenance practices in small-scale industry. During the evaluation, the assessment team found a number of issues that needed to be addressed in order for the organisation to achieve business gains. In the case study, strategic maintenance techniques were implemented in order to reap significant benefits in terms of improved OEE, on-time delivery, increased machine availability, and reduced machine breakdowns. The results showed that enhancing OEE in the organisation resulted in a considerable improvement in performance. The study underlines the importance of effective maintenance practice implementation. Journal: Int. J. of Productivity and Quality Management Pages: 504-525 Issue: 4 Volume: 43 Year: 2024 Keywords: maintenance practices; business performance; SWOT analysis; OEE; small industries. File-URL: http://www.inderscience.com/link.php?id=143226 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:4:p:504-525 Template-Type: ReDIF-Article 1.0 Author-Name: Prashantha Hasanadka Author-X-Name-First: Prashantha Author-X-Name-Last: Hasanadka Author-Name: Asish Oommen Mathew Author-X-Name-First: Asish Oommen Author-X-Name-Last: Mathew Title: Construction projects: a compilation and content analysis of delay-causing factors Abstract: This study aims to assess the existing literature on the causes of project delays in the global construction sector, compile it, and identify any research gaps. The author used the construction project delay-related keywords to search literature published after 2010. In total, 55 articles were considered for compilation based on the inclusion and exclusion criteria. The content analysis resulted in identifying the factors that contributed to the project's delay. These factors were grouped based on themes using successive coding. The most important finding from the literature review is that minimal emphasis has been placed on identifying the delay causes from multiple stakeholders' perspectives. Additionally, the impact of quality and safety-related issues was not adequately addressed in the delay-related studies. The study identifies the gaps in the previous research carried out in construction delay analysis which can be considered for future research. Journal: Int. J. of Productivity and Quality Management Pages: 485-503 Issue: 4 Volume: 43 Year: 2024 Keywords: schedule overrun; project success; delay factors; delay time; construction management; project performance; finance; project management. File-URL: http://www.inderscience.com/link.php?id=143227 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:4:p:485-503 Template-Type: ReDIF-Article 1.0 Author-Name: Anisha Banu Dawood Gani Author-X-Name-First: Anisha Banu Dawood Author-X-Name-Last: Gani Author-Name: Yudi Fernando Author-X-Name-First: Yudi Author-X-Name-Last: Fernando Title: Ten-year review of cyber supply chain security: driving productivity with visibility Abstract: Digitalisation brings as many risks as it does opportunities. As a result, the topic of cyber supply chain risk management (CSCRM) has attracted the interest of many scholars who have approached cybersecurity from various perspectives. Consequently, current cybersecurity frameworks present in the literature are now fragmented. The objective of this study is to review ten years the cyber supply chain (CSC) security studies that can drive firm productivity with visibility. This study has conducted a systematic review for content analysis, enabling this paper to extend and converge previous studies to present a new conceptual framework for CSC security. The new CSC security framework utilises the technology-organisation-environment (TOE) framework to outline factors that a firm must consider in preparing for its cybersecurity mission. The framework further offers the antecedents for achieving supply chain visibility necessary for ensuring CSC security. When a CSC is ready and has supporting dimensions, it is possible to achieve CSC security. Journal: Int. J. of Productivity and Quality Management Pages: 153-169 Issue: 2 Volume: 42 Year: 2024 Keywords: cyber supply chain; CSC; productivity; supply chain visibility; security; cyber supply chain risk management; CSCRM; technology-organisation-environment; TOE. File-URL: http://www.inderscience.com/link.php?id=139156 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:2:p:153-169 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Naser Hamdan Author-X-Name-First: Mohammad Naser Author-X-Name-Last: Hamdan Author-Name: Safaa Alsmadi Author-X-Name-First: Safaa Author-X-Name-Last: Alsmadi Author-Name: Zaid Jaradat Author-X-Name-First: Zaid Author-X-Name-Last: Jaradat Title: Does XBRL mediate the relationship between corporate governance quality and earnings management? Evidence from Jordan Abstract: The impact of XBRL usage on the relationship between corporate governance quality and earning management practices was examined in this study. A questionnaire was prepared and used to gather data from 143 ASE-listed companies that cooperated in receiving the study instrument. The results show a negative linkage between board of directors and audit committee characteristics, and earnings management. Thus, board of directors and audit committee could effectively curtail earnings management practices. Further, XBRL usage does not mediate the relationship between audit committee and board of directors, and earnings management. As a result, appropriate infrastructure should be provided to XBRL providers, while training should be provided to XBRL users, to assure effective XBRL implementation. Journal: Int. J. of Productivity and Quality Management Pages: 234-252 Issue: 2 Volume: 42 Year: 2024 Keywords: XBRL; earnings management; audit committee; board of directors; agency theory. File-URL: http://www.inderscience.com/link.php?id=139157 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:2:p:234-252 Template-Type: ReDIF-Article 1.0 Author-Name: Khalid Jamal El Sakka Author-X-Name-First: Khalid Jamal El Author-X-Name-Last: Sakka Author-Name: Laith A. Hadidi Author-X-Name-First: Laith A. Author-X-Name-Last: Hadidi Author-Name: Muhammad Saiful Islam Author-X-Name-First: Muhammad Saiful Author-X-Name-Last: Islam Title: Developing customer satisfaction index for the construction industry: a case study for Saudi Arabia Abstract: While other industries focus more on developing customer satisfaction index (CSI) for better customer-focused services, the construction industry pays less attention to its customers. Thus, this study aims to develop a CSI for the construction industry. Accordingly, 48 customer satisfaction factors (CSFs) under seven groups were identified from the literature and evaluated based on their importance and satisfaction level. Afterward, 25 Saudi Arabian mega project owners evaluated the identified CSFs developing CSI for construction projects. The findings suggest some immediate corrective actions, such as adherence to schedule, adequacy of contractors' resources on the site, and providing early notifications for work delays. The developed CSI can be considered a practical tool for contractors to know their customers' expectations and monitor their performances in Saudi Arabia and other Middle Eastern countries. Besides, the CSI development approach can be applied to other construction industries in different parts of the world. Journal: Int. J. of Productivity and Quality Management Pages: 210-233 Issue: 2 Volume: 42 Year: 2024 Keywords: construction industry; contractor; customer satisfaction; CS; megaproject. File-URL: http://www.inderscience.com/link.php?id=139158 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:2:p:210-233 Template-Type: ReDIF-Article 1.0 Author-Name: Amjad Khalili Author-X-Name-First: Amjad Author-X-Name-Last: Khalili Author-Name: Siti Norhafiza Abdulrazak Author-X-Name-First: Siti Norhafiza Author-X-Name-Last: Abdulrazak Author-Name: Md Yusof Ismail Author-X-Name-First: Md Yusof Author-X-Name-Last: Ismail Title: Green external drivers and green awareness practices integration: evidence from Malaysia Abstract: Little is recognised about the linkages of green external drivers and awareness practices within the Malaysian industries. This paper aims to explore the possible interrelationships amongst these practices. To do this, a multi-dimensional conceptual model is developed comprise four latent constructs. These are government regulation (GR), environmental consciousness (EC), cost and benefit awareness (CB), and organisational culture (OC). A structured questionnaire based on the main latent constructs is designed and validated through industrial engineering experts. Both advanced programs (SPSS 23 and AMOS 24) were utilised to analyse the postulated four hypotheses. Findings show that among the four tested direct hypotheses; three are accepted (GR on EC), (GR on CB), and (OC on EC). One hypotheses (OC on CB) is found to be not significant and consequently rejected as it considered not vital. This paper is considered a reference for Malaysian manufacturers in their attempts to be green institutions. Journal: Int. J. of Productivity and Quality Management Pages: 188-209 Issue: 2 Volume: 42 Year: 2024 Keywords: green awareness; external drivers; cost and benefit; conceptual model; AMOS. File-URL: http://www.inderscience.com/link.php?id=139159 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:2:p:188-209 Template-Type: ReDIF-Article 1.0 Author-Name: Juan Carlos Quiroz-Flores Author-X-Name-First: Juan Carlos Author-X-Name-Last: Quiroz-Flores Author-Name: Jesús Cabrera-Bonilla Author-X-Name-First: Jesús Author-X-Name-Last: Cabrera-Bonilla Author-Name: Andrés Gallardo-Mondragón Author-X-Name-First: Andrés Author-X-Name-Last: Gallardo-Mondragón Author-Name: Martín Collao-Díaz Author-X-Name-First: Martín Author-X-Name-Last: Collao-Díaz Author-Name: Alberto Flores-Pérez Author-X-Name-First: Alberto Author-X-Name-Last: Flores-Pérez Title: Lean service and its implications in the quality of the service of the aircraft industry companies: a systematic review of the literature Abstract: Providing a high-quality service has become an important factor for the survival of companies and generating customer satisfaction, therefore airlines must improve the quality they offer in order to improve their image. There are various methods used to evaluate and optimise the quality of airline service, including lean tools. The purpose of this research is to determine what research has been carried out on the quality of service and lean service in the commercial aviation sector based on a systematic review of the literature, in order that airlines can evaluate future improvement proposals to avoid dissatisfaction generated and improve your profitability. The findings show the various dimensions that are related to lean service, giving rise to new studies, its link with the commercial aviation sector and other service areas. Likewise, lean service in this sector could be applied and focus on reducing check-in times at airports or reducing boarding times. Journal: Int. J. of Productivity and Quality Management Pages: 170-187 Issue: 2 Volume: 42 Year: 2024 Keywords: lean service; quality of service; commercial aviation sector. File-URL: http://www.inderscience.com/link.php?id=139160 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:2:p:170-187 Template-Type: ReDIF-Article 1.0 Author-Name: Jorge Guedes Author-X-Name-First: Jorge Author-X-Name-Last: Guedes Author-Name: Leandro Pereira Author-X-Name-First: Leandro Author-X-Name-Last: Pereira Title: Unlocking the full potential of nearshoring - a conceptual delivery model for proximity offshoring services Abstract: Nearshoring practices have been used in the delivery of information system services for the past decades, being seen by many companies as a core component of their offering or even as a key differentiator of their ways of working. Although widely used, these practices are not fully understood by the academic community nor by practitioners - unlike offshoring in which risks, benefits, challenges, and success factors are widely understood. In several cases framed by delivery models and frameworks that can maximise delivery, nearshoring is still in its infancy in this regard. This research aims to advance on this space, having as main objective to develop a conceptual model that can maximise the delivery output using nearshoring services without compromising on delivery quality or increasing delivery risks from a vendor perspective. To do so, the authors engaged with ten experts using a Delphi method followed by a focus group. Journal: Int. J. of Productivity and Quality Management Pages: 510-528 Issue: 4 Volume: 41 Year: 2024 Keywords: outsourcing; nearshoring; offshoring; consulting; risk management; Delphi method; project management; delivery models. File-URL: http://www.inderscience.com/link.php?id=137884 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:4:p:510-528 Template-Type: ReDIF-Article 1.0 Author-Name: Amir Golabzaei Author-X-Name-First: Amir Author-X-Name-Last: Golabzaei Author-Name: Hamid Esmaili Author-X-Name-First: Hamid Author-X-Name-Last: Esmaili Author-Name: Amirhossein Amiri Author-X-Name-First: Amirhossein Author-X-Name-Last: Amiri Title: Phase-II monitoring of AR(1) auto-correlated simple linear profiles in multi-stage processes (case study: tyre production industry) Abstract: Today, with advances in information and manufacturing technologies, multi-stage processes have found a special position in manufacturing companies and industries. Hence in this paper, a multi-stage process with AR(1) auto-correlated simple linear profile (SLP) in each stage is investigated and the impact of both auto-correlation and cascade property on the performance of common monitoring procedures is addressed. Moreover, an MEWMA control chart is proposed to monitor the process in the second stage. The performance of the proposed control chart is evaluated in terms of average run length criterion. The results show that the proposed control chart performs satisfactorily. Finally, the application of the proposed control chart is illustrated using a real case study in the tyre production industry. Journal: Int. J. of Productivity and Quality Management Pages: 484-509 Issue: 4 Volume: 41 Year: 2024 Keywords: auto-correlation; cascade property; profile monitoring; multi-stage processes; phase-II; average run length; ARL; tyre production industry. File-URL: http://www.inderscience.com/link.php?id=137885 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:4:p:484-509 Template-Type: ReDIF-Article 1.0 Author-Name: Awn Metlib Al Shbail Author-X-Name-First: Awn Metlib Al Author-X-Name-Last: Shbail Author-Name: Mohannad Obeid Al Shbail Author-X-Name-First: Mohannad Obeid Al Author-X-Name-Last: Shbail Title: Adoption of business analytics and impact on financial reporting quality in Jordanian banks Abstract: Financial institutions adoption of business analytics (BA) has been at the forefront of many studies dedicated to accounting information systems (AIS). Owing to its invaluable business values, BA solution adoption is increasingly documented among banking institutions. Regardless of this new trend, studies focused on understanding the determinants of BA adoption among banks in developing nations, particularly Jordan, have been scarce. Hence, the present study attempts to minimise the literature gap by identifying BA adoption determinants using the technological, organisational and environmental (TOE) framework. Accordingly, 141 respondents answered the questionnaire copies in 13 banks and based on the analysis findings, the determinants of BA adoption included cost-saving, top management support and competitive pressure. The findings also showed that adopting BA can enhance financial reporting quality. Banks can use the proposed framework to guide their promotion of the facilitation of major BA adoption drivers. Journal: Int. J. of Productivity and Quality Management Pages: 569-582 Issue: 4 Volume: 41 Year: 2024 Keywords: business analytics; BA; accounting information systems; AIS; technological; organisational and environmental; TOE framework; Jordan. File-URL: http://www.inderscience.com/link.php?id=137886 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:4:p:569-582 Template-Type: ReDIF-Article 1.0 Author-Name: Verónica Janneth García-Ibarra Author-X-Name-First: Verónica Janneth Author-X-Name-Last: García-Ibarra Author-Name: Asghar Afshar Jahanshahi Author-X-Name-First: Asghar Afshar Author-X-Name-Last: Jahanshahi Title: The impact of CEOs' personality on socio-emotional wealth and competitiveness improvement of family-owned SMEs Abstract: Socio-emotional wealth has been considered the most important differentiator of the family firm as a unique entity. In this study, we examine the relationships between CEO personality (emotional stability, agreeableness, conscientiousness, openness to experience, extraversion), socio-emotional wealth, and family firms' competitiveness improvement using a sample of 352 small and medium-sized family firms from Ecuador. The data were processed in SPSS using hierarchical regressions. Results showed a positive and significant relationship between the CEO's extraversion, agreeableness, and openness to experience with both socio-emotional wealth and family firms' competitiveness improvement. However, in the case of emotional stability and conscientiousness, the results were not statistically significant regarding socio-emotional wealth and competitiveness improvement. Our research contributes to the current literature by highlighting how each dimension of a CEO's personality either enhances or inhibits the competitiveness improvement of family-owned SMEs. Journal: Int. J. of Productivity and Quality Management Pages: 435-460 Issue: 4 Volume: 41 Year: 2024 Keywords: CEO personality; emotional stability; agreeableness; openness to experience; extraversion; conscientiousness; socio-emotional wealth; SEW; competitiveness improvement; family-owned SMEs; Ecuador. File-URL: http://www.inderscience.com/link.php?id=137887 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:4:p:435-460 Template-Type: ReDIF-Article 1.0 Author-Name: Anh Ngoc Duong Author-X-Name-First: Anh Ngoc Author-X-Name-Last: Duong Author-Name: Anh Chi Phan Author-X-Name-First: Anh Chi Author-X-Name-Last: Phan Author-Name: Ryuichi Nakamoto Author-X-Name-First: Ryuichi Author-X-Name-Last: Nakamoto Author-Name: Ha Thu Nguyen Author-X-Name-First: Ha Thu Author-X-Name-Last: Nguyen Author-Name: Yoshiki Matsui Author-X-Name-First: Yoshiki Author-X-Name-Last: Matsui Title: Market knowledge impacts on performances through front end process: empirical evidence from manufacturing plants across countries Abstract: This study investigates how manufacturing plants explore market knowledge to enhance their competitive position in global competition, particularly the impact of customer knowledge and supplier knowledge on organisational performance via the front end (FE) process. This study applies structural equation modelling to analyse databases collected from 2013 to 2016 in 220 manufacturing plants across 13 countries in the High Performance Manufacturing (HPM) Project Round 4 framework. Empirical evidence supports that the FE process would act as a mediator from input, customer or supplier market knowledge to output, organisational performance (including the success of new product development (NPD), quality, and customer satisfaction). Notably, customer market knowledge and supplier market knowledge play the primary source in the FE process in Western and Eastern countries. Empirical evidence suggests that manufacturing managers should consider customer and supplier market knowledge to enhance NPD success, quality, and customer satisfaction. Future research might explore the integration of customer and supplier market knowledge or the impact of improvements in IT technology on the FE process. Journal: Int. J. of Productivity and Quality Management Pages: 461-483 Issue: 4 Volume: 41 Year: 2024 Keywords: market knowledge; customer market knowledge; supplier market knowledge; front end process; new product development; NPD; quality; customer satisfaction. File-URL: http://www.inderscience.com/link.php?id=137888 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:4:p:461-483 Template-Type: ReDIF-Article 1.0 Author-Name: S. Mariappan Author-X-Name-First: S. Author-X-Name-Last: Mariappan Author-Name: R. Suresh Author-X-Name-First: R. Author-X-Name-Last: Suresh Author-Name: R. Jeyapaul Author-X-Name-First: R. Author-X-Name-Last: Jeyapaul Author-Name: T. Sakthi Nagaraj Author-X-Name-First: T. Sakthi Author-X-Name-Last: Nagaraj Title: Multi criteria analysis of performance evaluation of launch vehicles in the space industry Abstract: The new space is more of a commercialising business to create a competitive environment to ensure cost-effective access to space. To be competitive and cost effective, the industry must establish a set of parameters for performance evaluation, which assists the industry in identifying internal strengths and weaknesses for developing appropriate strategic plans. The aim of this study is to prioritise the criterion for performance evaluation of launch vehicles in the space industry using multi criteria analysis (MCA). The performance is assessed using analytical hierarchical process (AHP) and combined AHP - technique for order of preference by similarity to ideal solution (TOPSIS). The current study through literature review and discussion with subject experts identifies cost, quality, responsiveness, propellant management, configuration, and competence with 18 indicators as sub-criteria for performance evaluation. A numerical case study is presented to identify the best launch vehicle from the selected list of seven heavy lift launch vehicles. This research work also compares the AHP and AHP-TOPSIS results for successful evaluation of launch vehicle based on performance parameters. This methodology helps researchers and decision-makers to better understand the operational performance of launch vehicles in the space industry. Journal: Int. J. of Productivity and Quality Management Pages: 529-552 Issue: 4 Volume: 41 Year: 2024 Keywords: new space; TOPSIS; disruptive; multi criteria decision making; competence; LEO; payload. File-URL: http://www.inderscience.com/link.php?id=137889 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:4:p:529-552 Template-Type: ReDIF-Article 1.0 Author-Name: Mansoureh Jahani Doghezloo Author-X-Name-First: Mansoureh Jahani Author-X-Name-Last: Doghezloo Author-Name: Maryam Mokhtari Dinani Author-X-Name-First: Maryam Mokhtari Author-X-Name-Last: Dinani Author-Name: Abbas Rezaei Pandari Author-X-Name-First: Abbas Rezaei Author-X-Name-Last: Pandari Author-Name: Asghar Afshar Jahanshahi Author-X-Name-First: Asghar Afshar Author-X-Name-Last: Jahanshahi Title: Prevention of corruption: a tool to improve the quality of services in organisations Abstract: Sport corruption is a global phenomenon, threatening the integrity of the sport industry. The goal of this study was to introduce and design a model of factors affecting the prevention of administrative-financial corruption in Iranian sport organisations. The population used in this research included all sport experts and executives in Iran. The number of 14 factors was accordingly selected as effective in preventing administrative-financial corruption. The relationship between these factors was analysed using interpretive structural modelling (ISM). Based on results, the factors fell into four categories: the factors 'fairness in payment' and 'avoidance of granting special privileges' at the highest (first) level while 'promotion of accountability' was at the lowest (fourth) level. 'Accountability enhancement' was also found as an independent variable in the model. Results widely support the view that 'promoting accountability' is the most important factor in the prevention of corruption in Iranian sports organisations. Journal: Int. J. of Productivity and Quality Management Pages: 34-49 Issue: 1 Volume: 42 Year: 2024 Keywords: administrative-financial corruption; accountability; prevention; sports organisations; interpretive structural modelling; ISM. File-URL: http://www.inderscience.com/link.php?id=138152 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:1:p:34-49 Template-Type: ReDIF-Article 1.0 Author-Name: Asish Oommen Mathew Author-X-Name-First: Asish Oommen Author-X-Name-Last: Mathew Author-Name: K.N. Yashas Author-X-Name-First: K.N. Author-X-Name-Last: Yashas Author-Name: Giridhar B. Kamath Author-X-Name-First: Giridhar B. Author-X-Name-Last: Kamath Title: The relationship between the strategies of operations, supply chain, information system and its impact on supply chain performance Abstract: This study investigates the impact of operations strategy on supply chain strategy and supply chain performance, as well as the moderating effect of information system strategy on supply chain performance. This is an empirical study. The major source of data collection is a questionnaire-based survey. By disseminating the Google Forms, responses from operations and supply chain employees working in large-scale firms in Bangalore were gathered. The data collected is analysed using the structural equation modelling-partial least squares approach. For data analysis, SMART-PLS and SPSS are employed. The findings indicate that for enterprises that rely on flexibility as an operating strategy, an agile supply chain approach is acceptable, and that implementing an information system to support the flexibility strategy improves supply chain performance. Journal: Int. J. of Productivity and Quality Management Pages: 70-89 Issue: 1 Volume: 42 Year: 2024 Keywords: operations strategy; supply chain strategy; information system strategy; supply chain performance. File-URL: http://www.inderscience.com/link.php?id=138153 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:1:p:70-89 Template-Type: ReDIF-Article 1.0 Author-Name: Taghrid Suifan Author-X-Name-First: Taghrid Author-X-Name-Last: Suifan Author-Name: Niveen M. Alsayyed Author-X-Name-First: Niveen M. Author-X-Name-Last: Alsayyed Author-Name: Salah Alhyari Author-X-Name-First: Salah Author-X-Name-Last: Alhyari Author-Name: Raeda Saa'da Author-X-Name-First: Raeda Author-X-Name-Last: Saa'da Author-Name: Rateb J. Sweis Author-X-Name-First: Rateb J. Author-X-Name-Last: Sweis Title: Improving productivity through prevention of job loss: the role of employee engagement and burnout Abstract: This study explores the effects of antecedent factors and employee engagement on burnout and intention to leave by investigating the mediating effects of employee engagement and burnout in the relationship between antecedent factors (perceived organisational support, job characteristics, rewards and recognition, and employee voice) and turnover intention. Questionnaire surveys were administered to 400 employees in Amman-Jordan's telecommunication sector, of which 291 were valid for analysis. First, validity and reliability analyses were conducted, followed by a structural equation modelling analysis to define the causal relationship between study variables. The results confirmed that antecedent factors positively affect employee engagement. Furthermore, employee engagement negatively mediates the relationship between antecedent factors and intention to leave. This work adds a more detailed model to the extant literature that explains antecedents and consequences in terms of burnout reduction and intention to leave. Furthermore, unlike previous studies, this model provides empirical evidence from a non-Western context. Journal: Int. J. of Productivity and Quality Management Pages: 90-116 Issue: 1 Volume: 42 Year: 2024 Keywords: employee engagement; burnout; intention to leave; perceived organisational support; job characteristics. File-URL: http://www.inderscience.com/link.php?id=138154 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:1:p:90-116 Template-Type: ReDIF-Article 1.0 Author-Name: Elham Mohammad Alhiary Author-X-Name-First: Elham Mohammad Author-X-Name-Last: Alhiary Title: Poverty and quality of life in Jordan and COVID-19 pandemic effects Abstract: Since the end of 2019, the whole world has faced one of the largest pandemic with a fast dispersion, resulting in a multidimensional crisis which also includes various severe economic situations. Therefore, the key aim of the current study is to find out the impact of COVID-19 pandemic on poverty and quality of life in Jordan. The study has used some measures such as the GDP per capita, purchasing power, cost of living, and healthcare. By estimating the autoregressive moving average (ARMA) model in this study, the results found from the econometric modulation impact of this pandemic to increase the rate of poverty with non-significant effect of this crisis on quality of life in Jordan. The study hence, contribute in fulfilling the existing research gap in this area since this study is the first in its type has been conducting in Jordan in this critical time of health crisis. It also provides some insights through the meaningful findings and implications for future study. Journal: Int. J. of Productivity and Quality Management Pages: 117-132 Issue: 1 Volume: 42 Year: 2024 Keywords: poverty; quality of life; COVID-19 pandemic; ARMA; Jordan. File-URL: http://www.inderscience.com/link.php?id=138155 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:1:p:117-132 Template-Type: ReDIF-Article 1.0 Author-Name: Harsimran Singh Sodhi Author-X-Name-First: Harsimran Singh Author-X-Name-Last: Sodhi Title: An investigative study to analyse and evaluate the level of waste management technique implemented in Indian SMEs Abstract: The present study is influenced by the rapidly changing scenario of manufacturing SMEs, which are considered to the backbone of the economy of any country. As per the figures of economic report of India in year 2018, contribution of SMEs is of 17% of the gross domestic product (GDP). These figures reveal the poor performance of manufacturing SMEs. The main cause identified for the poor performance of SMEs in India is the higher level of scrap and higher wastage of available resources. To remain competitive in the present unstable and turbulent industrial environment, industrial organisations need to keep themselves and their systems updated in order to respond according to the market needs. Journal: Int. J. of Productivity and Quality Management Pages: 133-152 Issue: 2 Volume: 42 Year: 2024 Keywords: small and medium enterprises; SMEs; waste management techniques; scrap reduction; TQM. File-URL: http://www.inderscience.com/link.php?id=139185 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:2:p:133-152 Template-Type: ReDIF-Article 1.0 Author-Name: Maria A. Kakouri Author-X-Name-First: Maria A. Author-X-Name-Last: Kakouri Author-Name: Eleni Sfakianaki Author-X-Name-First: Eleni Author-X-Name-Last: Sfakianaki Author-Name: Eleni Gaki Author-X-Name-First: Eleni Author-X-Name-Last: Gaki Title: Does ISO 9001 certification benefit micro-SMEs? Empirical evidence from the industry Abstract: This paper examines the benefits obtained from ISO 9001 certification by micro-SMEs in the olive oil industry in Greece. A large number of studies have focused on the analysis of benefits and the impacts of ISO 9001 certification, but similar studies of micro-SMEs, do not exist leaving a valuable sector of business economy without important analysis. Likewise, despite the acknowledged contribution of the olive oil industry to the global economy, little evidence has been recorded on its association with ISO 9001 certification. The present research adopted a qualitative approach, employing several case studies to provide key insights into olive oil companies' perception of the benefits derived from the adoption of ISO 9001. In interviews with management, site visits, personal observation, off-the record discussions with employees and study of documents, five organisations were examined. The findings demonstrated that micro-SMEs examined experienced a number of benefits from ISO 9001 certification, as has already demonstrated for large companies such as increased employee productivity, customer satisfaction and competitiveness. Academics and practitioners may benefit from this evidence and the enhanced awareness and understanding of the subject. Journal: Int. J. of Productivity and Quality Management Pages: 1-25 Issue: 1 Volume: 43 Year: 2024 Keywords: ISO 9001; quality; micro-SMEs; benefits; olive oil; Greece. File-URL: http://www.inderscience.com/link.php?id=141492 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:1:p:1-25 Template-Type: ReDIF-Article 1.0 Author-Name: Nasrin Dadashi Author-X-Name-First: Nasrin Author-X-Name-Last: Dadashi Author-Name: Seyyed Saeb Mousavi Author-X-Name-First: Seyyed Saeb Author-X-Name-Last: Mousavi Author-Name: Ali Mayeli Author-X-Name-First: Ali Author-X-Name-Last: Mayeli Title: The effect of social responsibility on financial performance with emphasis on the moderating role of risk management Abstract: Recently, the corporate world has increasingly made efforts to invest in corporate social responsibility and risk management, also known as competitive advantage in strategic resources. This study intends to examine the effect of social responsibility on financial performance, emphasising the moderating role of risk management of companies listed on Tehran Stock Exchange (TSE). For this purpose, 129 companies active during 2011-2018 are selected as a sample. The results show the positive significant effect of social responsibility on firm performance (ROA and Tobin's Q ratio). Risk management has a direct and positive significant effect on firm performance and an indirect effect on the relationship between social responsibility and ROA, while it has no effect on the relationship between social responsibility and Tobin's Q. Journal: Int. J. of Productivity and Quality Management Pages: 26-45 Issue: 1 Volume: 43 Year: 2024 Keywords: social responsibility; financial performance; corporate risk management. File-URL: http://www.inderscience.com/link.php?id=141493 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:1:p:26-45 Template-Type: ReDIF-Article 1.0 Author-Name: Dantom Guilherme Helfer Author-X-Name-First: Dantom Guilherme Author-X-Name-Last: Helfer Author-Name: Luciano André Alff Author-X-Name-First: Luciano André Author-X-Name-Last: Alff Author-Name: Leonel Pablo Carvalho Tedesco Author-X-Name-First: Leonel Pablo Carvalho Author-X-Name-Last: Tedesco Author-Name: Liane Mahlmann Kipper Author-X-Name-First: Liane Mahlmann Author-X-Name-Last: Kipper Author-Name: Ana Júlia Dal Forno Author-X-Name-First: Ana Júlia Dal Author-X-Name-Last: Forno Title: Value stream mapping and theory of constraints in a screw company: generating ways for the implementation of Industry 4.0 Abstract: Technologies emerge to improve processes in order to maximise results. Lean and theory of constraints (TOC) bring benefits to Industry 4.0 (I4.0) by achieving a customised way of manufacturing at scale to increase profitability. This study was carried out in a screw company, with the objective of proposing an action plan based on value stream mapping (VSM) and TOC with a focus on I4.0. Initially, the product studied was chosen, designing its process through the VSM. The five steps of TOC were applied in two processes to identify the bottleneck. Brainstorming was used to promote improvement opportunities and technology suggestions. The results found indicate the possibility of improving the stamping/deburring/classification process through sensing and an action plan was developed. The work related to VSM and I4.0 technologies facilitates the understanding of what has already been accomplished with the union of VSM and TOC and indicates the advantages found. Journal: Int. J. of Productivity and Quality Management Pages: 46-60 Issue: 1 Volume: 43 Year: 2024 Keywords: Industry 4.0; value stream mapping; VSM; theory of constraints; TOC; screw company. File-URL: http://www.inderscience.com/link.php?id=141495 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:1:p:46-60 Template-Type: ReDIF-Article 1.0 Author-Name: LeAnna Hyer Author-X-Name-First: LeAnna Author-X-Name-Last: Hyer Author-Name: Herman Tang Author-X-Name-First: Herman Author-X-Name-Last: Tang Title: Return on investment for small businesses that obtain ISO 9001:2015 certification Abstract: ISO 9001:2015 is an internationally recognised standard for identifying a quality managed manufacturing system. Many registrars state one can expect to have better efficiency and less waste and scrap when one uses an ISO 9001:2015-certified system. However, they do not specify what gains a company would see to their bottom line. This research examines the return on investment for acquiring a third-party, quality management system, with special attention given to the case of small businesses that do not have a specified budget to procure and maintain certification. Journal: Int. J. of Productivity and Quality Management Pages: 553-568 Issue: 4 Volume: 41 Year: 2024 Keywords: ISO 9001:2015; small business; ROI; return on investment. File-URL: http://www.inderscience.com/link.php?id=137913 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:4:p:553-568 Template-Type: ReDIF-Article 1.0 Author-Name: Aparajita Sanyal Author-X-Name-First: Aparajita Author-X-Name-Last: Sanyal Author-Name: Samiran Sur Author-X-Name-First: Samiran Author-X-Name-Last: Sur Title: A bibliometric analysis of perceived risks: a closer look at green marketing and green purchase intention Abstract: The present research is based on the systematic literature review (SLR) to combine the publications on perceived risk in the area of green marketing and green purchase intention by applying a systematic approach. After a thorough screening procedure, 383 articles extracted from the Scopus and Web of Science (WoS) with certain keywords (perceived risks, green marketing, green purchase intention, sustainable marketing, environmental marketing etc.) along with some specific filters from 183 journals. All these significant papers by notable academics have been studied from a systems theory-based viewpoint based on the assessment of some aspects like prominent collaborating institutes, authors, keywords, journals, and citation statistics. Lastly this paper gives recommendation for future research in the area of perceived risk from the green angle. Thus, this paper delivers a way for scholars to be guided into the field of perceived risks in the area of green marketing and green purchase intention. Journal: Int. J. of Productivity and Quality Management Pages: 74-103 Issue: 1 Volume: 43 Year: 2024 Keywords: systematic literature review; SLR; perceived risks; green marketing; green purchase intention; sustainability. File-URL: http://www.inderscience.com/link.php?id=141499 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:1:p:74-103 Template-Type: ReDIF-Article 1.0 Author-Name: Yeldar A. Zhuman Author-X-Name-First: Yeldar A. Author-X-Name-Last: Zhuman Author-Name: Abdizhapar D. Saparbayev Author-X-Name-First: Abdizhapar D. Author-X-Name-Last: Saparbayev Author-Name: Rassima A. Salimbayeva Author-X-Name-First: Rassima A. Author-X-Name-Last: Salimbayeva Author-Name: Saken U. Abdibekov Author-X-Name-First: Saken U. Author-X-Name-Last: Abdibekov Author-Name: Kulyash Sh. Syzdykova Author-X-Name-First: Kulyash Sh. Author-X-Name-Last: Syzdykova Author-Name: Azamat A. Eleusov Author-X-Name-First: Azamat A. Author-X-Name-Last: Eleusov Title: Prospects for the creation and implementation of a quality management system for companies in the construction industry Abstract: The purpose of this research work is to determine the prospects for the creation of the mentioned system and its practical implementation at companies of the construction industry to solve issues related to the activities of these companies. The leading approach of this scientific research is a combination of analytical and information-logical methods of studying the issues included in the topic. The main results of this research work were determination of the main criteria for assessing the parameters of economic efficiency from the introduction of the system, as well as the derivation of the relationship of economic indicators that affect the objectivity of such an assessment. The applied value of this study is to assess the possibility of putting its results into practice in order to achieve a significant improvement in the quality indicators of construction services provided in the country. Journal: Int. J. of Productivity and Quality Management Pages: 61-73 Issue: 1 Volume: 43 Year: 2024 Keywords: real estate; effect of implementation; production of products; marketing research; business entity. File-URL: http://www.inderscience.com/link.php?id=141500 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:1:p:61-73 Template-Type: ReDIF-Article 1.0 Author-Name: Debolina Ghosh Author-X-Name-First: Debolina Author-X-Name-Last: Ghosh Author-Name: Jay Prakash Singh Author-X-Name-First: Jay Prakash Author-X-Name-Last: Singh Author-Name: Jagannath Singh Author-X-Name-First: Jagannath Author-X-Name-Last: Singh Author-Name: Ashish Anand Author-X-Name-First: Ashish Author-X-Name-Last: Anand Author-Name: Sireesha Varada Author-X-Name-First: Sireesha Author-X-Name-Last: Varada Title: Cost comparison for metadata driven graphical user interface Abstract: Nowadays, metadata-driven architecture for application development is a popular design paradigm, particularly for enterprise applications. Metadata-driven software development is expected to be faster and less expensive than traditional code-centric program development. For developing graphical user interface (GUI) also, the metadata-driven software development process works faster. In this paper, we have evaluated the cost and effort for GUI development by using traditional code-centric as well as metadata-driven architecture. SAP UI5, a GUI development framework is used to determine the cost and effort based on the COCOMO model. To find the efficiency of the proposed approach, we have gathered 12 GUI-based projects from various sources with similar features and complexities and compared the development cost of the projects by both the techniques. The finding shows that a meta-data driven development process takes less development cost as compared to traditional code-centric processes. The result analysis can be used in decision-making processes such as architecture selection, cost, and effort estimation, and hence it plays an important role in the overall success of any software development project. Journal: Int. J. of Productivity and Quality Management Pages: 122-139 Issue: 1 Volume: 43 Year: 2024 Keywords: graphical user interfaces; GUI; metadata; COCOMO; cost estimation; effort estimation; SAP UI5. File-URL: http://www.inderscience.com/link.php?id=141501 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:1:p:122-139 Template-Type: ReDIF-Article 1.0 Author-Name: Khalifah Abdulwahid Author-X-Name-First: Khalifah Author-X-Name-Last: Abdulwahid Author-Name: Murad Mohammed Al-Nashmi Author-X-Name-First: Murad Mohammed Author-X-Name-Last: Al-Nashmi Author-Name: Nur Aizati Athirah Daud Author-X-Name-First: Nur Aizati Athirah Author-X-Name-Last: Daud Author-Name: Fahd A. Alqasemi Author-X-Name-First: Fahd A. Author-X-Name-Last: Alqasemi Title: The relationship between total quality management and corporate social responsibility among Yemeni pharmaceutical firms Abstract: Globally, there is a scarcity of studies related to total quality management (TQM) in association with social responsibility in the context of the pharmaceutical industry. The study empirically evaluates the relationship between TQM and corporate social responsibility (CSR) in Yemeni pharmaceutical manufacturing firms through the effect of TQM critical success factors (CSFs). A survey questionnaire was design based on the most frequently cited TQM-CSF in literature. The hypotheses testing at P value ≤ 0.05 revealed a significant and positive correlation between TQM critical success factors (leadership commitment, continuous improvement, employees' involvements, and customer focus) and CSR, whereby the r-values were 0.470, 0.389, 0.498, and 0.589 respectively. The study found that critical success factors of TQM positively influence CSR practice. The study insight extends the current body of literature by empirically testing the applicability of TQM-CSR in broader aspects of future research. Journal: Int. J. of Productivity and Quality Management Pages: 104-121 Issue: 1 Volume: 43 Year: 2024 Keywords: total quality management; TQM; corporate social responsibility; CSR; pharmaceutical firm; Yemen. File-URL: http://www.inderscience.com/link.php?id=141511 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:1:p:104-121 Template-Type: ReDIF-Article 1.0 Author-Name: Snigdha Mohapatra Author-X-Name-First: Snigdha Author-X-Name-Last: Mohapatra Author-Name: Archana Choudhary Author-X-Name-First: Archana Author-X-Name-Last: Choudhary Title: Hiring process and contemporary methods: an empirical insight using Grey relational analysis Abstract: The study distinguishes between classical and contemporary recruiting and investigates the behaviour of recruiters during the hiring process. The research uses descriptive design and applies Grey relational analysis to examine the research findings. This study investigates how the current-day recruitment process works with the aid of contemporary technologies, the procedures involved, and the conduct of recruiters during the process. The research motivates individuals to learn about the processes and steps involved in contemporary recruiting, as well as the criteria and settings that recruiters use to make hiring decisions. This article provides insight into the hiring process in organisations, including where they obtain candidates, which is critical, and the types of pre-employment screening that is performed nowadays. This paper attempts to describe the comprehensive view of how to acquire a candidate from the perspective of recruiters and organisations, thereby adding novelty to the research. Journal: Int. J. of Productivity and Quality Management Pages: 1-14 Issue: 1 Volume: 42 Year: 2024 Keywords: hiring process; contemporary; recruiter; Grey relational analysis; GRA; decision making. File-URL: http://www.inderscience.com/link.php?id=138184 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:1:p:1-14 Template-Type: ReDIF-Article 1.0 Author-Name: Simranjit Singh Sidhu Author-X-Name-First: Simranjit Singh Author-X-Name-Last: Sidhu Author-Name: Kanwarpreet Singh Author-X-Name-First: Kanwarpreet Author-X-Name-Last: Singh Author-Name: Inderpreet Singh Ahuja Author-X-Name-First: Inderpreet Singh Author-X-Name-Last: Ahuja Title: Performance enhancement of a manufacturing organisation by the implementation of maintenance practices: a case study Abstract: A case study of an Indian medium scale manufacturing industry is being conducted to investigate the contribution of maintenance practices toward enhancing quality and productivity. An assessment of business performance indicators has been carried out at the auto-parts manufacturing unit to illustrate the achievements realised through adoption of strategic maintenance initiatives. During the assessment, the assessment team identified a number of issues for maintenance improvement to realise business improvements in the organisation. As a result, phase-by-phase maintenance implementing practices has been carried out in the case study in order to reap significant benefits in terms of enhanced MTBF and reduced MTTR. The results revealed a significant improvement in performance by improving OEE in the organisation. The systematic implementation of maintenance practices also resulted in a further improvement in MTBF and a reduction in MTTR. The study emphasises the significance of maintenance practice implementation to achieve enhanced organisational performance. Journal: Int. J. of Productivity and Quality Management Pages: 50-69 Issue: 1 Volume: 42 Year: 2024 Keywords: maintenance practices; business performance; reliability; quality and production. File-URL: http://www.inderscience.com/link.php?id=138200 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:42:y:2024:i:1:p:50-69 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Said Obeidat Author-X-Name-First: Mohammed Said Author-X-Name-Last: Obeidat Author-Name: Ahmad Alhulayil Author-X-Name-First: Ahmad Author-X-Name-Last: Alhulayil Author-Name: Esraa Abdel All Author-X-Name-First: Esraa Abdel Author-X-Name-Last: All Author-Name: Fikri Dweiri Author-X-Name-First: Fikri Author-X-Name-Last: Dweiri Title: A proposed framework for improving the quality and profitability of industrial projects using the PRINCE2 methodology Abstract: This paper uses the projects IN controlled environments (PRINCE2) methodology as a reference, to build a comprehensive framework for managing, executing, and improving the quality and profitability of industrial projects. The proposed framework will be universal to be applied in industrial projects no matter the shape, size, and type of project. PRINCE2 is a project management method that is widely adopted in a wide range of industries. Selected garment factories in Jordan will be considered as a case study. The common practices in industrial project management are evaluated to find possible improvements and to make them more relevant to the current development in the field. Results will be valuable to the industrial projects' management teams, and the industry practitioners in managing and executing their projects according to best practices. The authors propose a framework for improving industrial projects using the PRINCE2 approach. Journal: Int. J. of Productivity and Quality Management Pages: 350-370 Issue: 3 Volume: 43 Year: 2024 Keywords: business framework; improvement; garment industry; quality; Jordan. File-URL: http://www.inderscience.com/link.php?id=142310 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:3:p:350-370 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Iqbal Al-Ajlouni Author-X-Name-First: Mohammed Iqbal Author-X-Name-Last: Al-Ajlouni Author-Name: Moayyad Al-Fawaeer Author-X-Name-First: Moayyad Author-X-Name-Last: Al-Fawaeer Author-Name: Mohammad Ahmed Mohammad Al-Dweiri Author-X-Name-First: Mohammad Ahmed Mohammad Author-X-Name-Last: Al-Dweiri Author-Name: Rawa Hijazi Author-X-Name-First: Rawa Author-X-Name-Last: Hijazi Author-Name: Aktham Al Sarayreh Author-X-Name-First: Aktham Al Author-X-Name-Last: Sarayreh Author-Name: Kamel Mohammad Gwateen Al-Ajlouni Author-X-Name-First: Kamel Mohammad Gwateen Author-X-Name-Last: Al-Ajlouni Title: Examining the mediating mechanism of the environmental organisational citizenship behaviour in the relationship between green human resource management and sustainable performance Abstract: Despite the significant role played by green human resource management (GHRM) in promoting sustainable performance (SPerf), there is still a lack of empirical evidence to support this link, especially in developing countries. Therefore, by adopting the ability, motivation and opportunity (AMO) theory, we targeted small and medium-sized enterprises (SMEs) in Jordan that were ISO14001 certified to examine the relationship between GHRM and sustainable performance (SPerf) along with the mediating role of organisational citizenship behaviour towards the environment (OCB-E). By employing the non-probability conditional sampling technique, 97 enterprises were surveyed using a structured questionnaire. The results indicated that GHRM directly accounted for 46.6% of variance in financial performance (FP), 65.5% of variance in social performance (SP) and 37% of variance in environmental performance (EP), and the strongest direct link was noticed between GHRM and SP. The mediation testing results revealed that OCB-E was a partial mediator between GHRM and FP and SP, whereas a full mediation was observed between GHRM and EP. In the following sections, the results, a discussion about the results and the implications have been provided. Journal: Int. J. of Productivity and Quality Management Pages: 277-299 Issue: 3 Volume: 43 Year: 2024 Keywords: green HRM practices; sustainable performance; SPerf; organisational citizenship behaviour towards the environment; OCB-E; mediation role; industrial enterprises; SMEs; Jordan. File-URL: http://www.inderscience.com/link.php?id=142311 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:3:p:277-299 Template-Type: ReDIF-Article 1.0 Author-Name: Viktorija Knapić Author-X-Name-First: Viktorija Author-X-Name-Last: Knapić Author-Name: Goran Licul Author-X-Name-First: Goran Author-X-Name-Last: Licul Author-Name: Lara Jelenc Author-X-Name-First: Lara Author-X-Name-Last: Jelenc Title: A literature review of lean methods and tools: research trends and issues Abstract: Although lean offers many benefits to a business, the level of successful lean implementation is low because companies do not undertake a lean transformation properly. One of the challenges they face is deciding on adequate lean tools and their application in a given context. A proper tool choice leads to long-term business results connected to lean, whereas an incorrect one results in higher implementation costs and the inability to extract maximum value from lean. Our main goal is to present literature on lean methods and tools through a systematic mapping study. We offer a systematised view of the field of lean methods and tools, identify research trends, and provide insights for future research. We identify the most prominent lean methods and tools used in various contexts and the frequency of their usage. We present a discussion on content (using lean methods), methodology and scientific contribution, and scope (lean and strategy). Journal: Int. J. of Productivity and Quality Management Pages: 320-349 Issue: 3 Volume: 43 Year: 2024 Keywords: lean; lean methods; lean tools; systematic mapping study; literature review; sustainable lean. File-URL: http://www.inderscience.com/link.php?id=142312 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:3:p:320-349 Template-Type: ReDIF-Article 1.0 Author-Name: Sushant Kumar Vishnoi Author-X-Name-First: Sushant Kumar Author-X-Name-Last: Vishnoi Author-Name: Naveen Virmani Author-X-Name-First: Naveen Author-X-Name-Last: Virmani Author-Name: Teena Bagga Author-X-Name-First: Teena Author-X-Name-Last: Bagga Author-Name: Smriti Mathur Author-X-Name-First: Smriti Author-X-Name-Last: Mathur Author-Name: Amit Bhati Author-X-Name-First: Amit Author-X-Name-Last: Bhati Title: Industry 4.0: enabling technologies, application and challenges of implementation Abstract: Industry 4.0 has been gaining importance exponentially over the last decade due to its incomparable advantages. In the wake of global economic innovation, this noble concept was introduced to the world by German engineers at the industrial trade fair-Hannover Messe in 2011. Such is the impact of globalisation and digitalisation that a terminology called 'Industry 4.0', gained momentum and formed the core of planning and strategies of mega-business organisations. Mastering this state-of-the-art 'pool of disruptive technologies' requires a paradigm shift demanding incorporating a networked ecosystem and reconfiguring applied business models. 'Industry 4.0' sync business modelling enables business transformation from cyber-virtual to cyber-physical systems, co-partnering hardware, software and workforce. It further enables optimising internal and external processes in synergy with disruptive technologies. This paper proposes to apply the PRISMA technique of systematic literature review to explore and review the domain-specific literature. In foresight, the evolution of the concept of Industry 4.0, enabling technologies and challenges of implementation were also discussed. Finally, the conclusion, implications, limitations, and directions for future research were addressed. Journal: Int. J. of Productivity and Quality Management Pages: 300-319 Issue: 3 Volume: 43 Year: 2024 Keywords: cyber-physical systems; enabling technologies; fourth industrial revolution; Industry 4.0; smart factory; smart manufacturing. File-URL: http://www.inderscience.com/link.php?id=142313 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:3:p:300-319 Template-Type: ReDIF-Article 1.0 Author-Name: Guilherme Bergmann Borges Vieira Author-X-Name-First: Guilherme Bergmann Borges Author-X-Name-Last: Vieira Author-Name: Gabriel Vidor Author-X-Name-First: Gabriel Author-X-Name-Last: Vidor Author-Name: Roque Alberto Zin Author-X-Name-First: Roque Alberto Author-X-Name-Last: Zin Author-Name: Roberto Birch Gonçalves Author-X-Name-First: Roberto Birch Author-X-Name-Last: Gonçalves Author-Name: Carlos Honorato Schuch Santos Author-X-Name-First: Carlos Honorato Schuch Author-X-Name-Last: Santos Title: Management system maturity, efficiency and competitiveness assessment of cooperatives and wine industries in south Brazil: an analysis of managers' perception Abstract: This study aimed to analyse the influence of management system maturity on the competitiveness of wine cooperatives and industries. In order to do so, the management system maturity, the benefits resulting from this system and the efficiency and competitiveness of wine cooperatives and industries in south Brazil were accessed. Two main hypotheses were tested. The first was that competitiveness varies between cooperatives and wine industries and the second was that the management system has a significant and positive influence on the companies' competitiveness. Regarding the first hypothesis, despite the differences observed in the efficiency comparisons, it was not found a statistically significant relationship between efficiency and perceived competitiveness. As for the second hypothesis, a positive and statistically significant relationship was found between continuity of management system and perceived competitiveness, but this variable was able to explain only a small portion of competitiveness. Despite their managerial usefulness, these results indicate the need to create in future studies a broader construct to analyse competitiveness, combining management maturity analysis, efficiency assessment and other external factors. Journal: Int. J. of Productivity and Quality Management Pages: 385-406 Issue: 3 Volume: 43 Year: 2024 Keywords: management maturity; efficiency; competitiveness; wine sector; southern Brazil. File-URL: http://www.inderscience.com/link.php?id=142314 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:3:p:385-406 Template-Type: ReDIF-Article 1.0 Author-Name: Matthew Barsalou Author-X-Name-First: Matthew Author-X-Name-Last: Barsalou Title: Explanatory hypothesis generation during a root cause analysis: a multiple case study Abstract: Quality failures can be costly for organisations in terms of actual costs and harm to the organisation's reputation. Every root cause analysis should have an empirical aspect, which can be achieved by directly investigating the failed part and this paper illustrates the value in both experimenting with failed parts and directly investigating failed parts to identify causes, so that effective solutions can be implemented. A multiple case study approach is used in this paper. In one situation, the root cause was only found after multiple cycles of hypothesising and experimenting. In the other situation, a long sought after cause was finally found by investigating a failed part. The two investigations went in different directions, with one requiring multiple cycles of experimentation and the other requiring observation of failed parts. The insights from these investigations can be useful for organisation investigating failures. Journal: Int. J. of Productivity and Quality Management Pages: 371-384 Issue: 3 Volume: 43 Year: 2024 Keywords: failure analysis; root cause analysis; RCA; quality; experiments; investigation. File-URL: http://www.inderscience.com/link.php?id=142316 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:3:p:371-384 Template-Type: ReDIF-Article 1.0 Author-Name: K.R. Ramprakash Author-X-Name-First: K.R. Author-X-Name-Last: Ramprakash Author-Name: K. Vigneshwar Author-X-Name-First: K. Author-X-Name-Last: Vigneshwar Author-Name: Louie Albert Author-X-Name-First: Louie Author-X-Name-Last: Albert Author-Name: Kishore Kunal Author-X-Name-First: Kishore Author-X-Name-Last: Kunal Title: Predictors affecting the quality of work life of street vendors Abstract: The study aims to analyse the predictors influencing quality of work life (QWL) of hawkers. The study is based on primary data collected from 1,200 hawkers in Tamil Nadu. In this study, maximum variation sampling was used to select eight districts from the state. Within the eight districts, a spatially stratified sample was used to select 150 hawkers per district for the study. As the data lacks multivariate normality, PLS-SEM is considered an appropriate method to study the predictors influencing QWL of hawkers. In terms of hawkers' work-life balance, fair compensation, and physical work environment, it has been discovered that these factors significantly improve their quality of work-life, but workplace stress, harassment, and sexual abuse significantly worsen it. Journal: Int. J. of Productivity and Quality Management Pages: 407-421 Issue: 3 Volume: 43 Year: 2024 Keywords: quality of work life; QWL; hawkers; street vendors; harassment; sexual abuse. File-URL: http://www.inderscience.com/link.php?id=142317 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:43:y:2024:i:3:p:407-421 Template-Type: ReDIF-Article 1.0 Author-Name: Franca Cantoni Author-X-Name-First: Franca Author-X-Name-Last: Cantoni Author-Name: Roberta Virtuani Author-X-Name-First: Roberta Author-X-Name-Last: Virtuani Title: Improving productivity in SMEs by the implementation of Six Sigma: human resource management implications Abstract: This paper analyses the implications that Six Sigma can induce in the management of human resources and in the quality of work organisation in SMEs, a field of investigation not yet adequately explored by the scientific literature. The case of two SMEs (a manufacturing and a service company) engaged in different phases of Six Sigma application and operating in different industries is reported. After initial reluctance and resistance, Six Sigma stimulated the creation of a culture of continuous HR motivation and accretion. Journal: Int. J. of Productivity and Quality Management Pages: 49-65 Issue: 1 Volume: 41 Year: 2024 Keywords: Six Sigma; data culture; DMAIC; change management; quality management; motivation; decision-making; HR. File-URL: http://www.inderscience.com/link.php?id=136188 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:1:p:49-65 Template-Type: ReDIF-Article 1.0 Author-Name: Yudi Fernando Author-X-Name-First: Yudi Author-X-Name-Last: Fernando Author-Name: Muhammad Adib Author-X-Name-First: Muhammad Author-X-Name-Last: Adib Author-Name: Ika Sari Wahyuni-TD Author-X-Name-First: Ika Sari Author-X-Name-Last: Wahyuni-TD Author-Name: Yousif Abdelbagi Abdalla Author-X-Name-First: Yousif Abdelbagi Author-X-Name-Last: Abdalla Title: Improving warehouse capacity, productivity and sustainability Abstract: This study aims to examine warehouse capacity utilisation, productivity and sustainability. The methods used in this study are the symptom versus problems approach (SVP), mathematical computation and simulation. By using SVP, it is confirmed that space utilisation is the source of warehouse productivity. The rate of the current warehouse is calculated using the Frazelle model, and it proves that the existing warehouse layout is under-utilised. Improvements and storage utilisation rates will then be calculated. The simulation method runs the improved warehouse layout with its main activities using the Anylogic software. With simulation, the new design layout would be adequately visualised, including the main activities and areas of operating with its throughput. Our study has suggested that complying with sustainability features and guiding low-carbon warehouse principles will assist the company one step further compared to competitors. Journal: Int. J. of Productivity and Quality Management Pages: 66-88 Issue: 1 Volume: 41 Year: 2024 Keywords: productivity; symptom versus problem; SVP; frazelle model; anylogic software; warehouse; sustainability. File-URL: http://www.inderscience.com/link.php?id=136189 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:1:p:66-88 Template-Type: ReDIF-Article 1.0 Author-Name: Huy Khanh Nguyen Author-X-Name-First: Huy Khanh Author-X-Name-Last: Nguyen Author-Name: Anh Chi Phan Author-X-Name-First: Anh Chi Author-X-Name-Last: Phan Title: Determinants for labour productivity improvement in hotel service: empirical evidence from Vietnam Abstract: Labour productivity improvement is often regarded as the major driver for business development, especially in emerging economies. This paper presents the results of an empirical study to investigate the determinants for labour productivity improvement in hotel service in Vietnam. Statistical techniques such as ANOVA, regression and path analysis are applied to analyse data gathered from 122 hotels in Da Nang - a tourism-based city of Vietnam through a questionnaire survey. The analytical results indicate the important roles of both external and internal factors for hotel labour productivity improvement in hotel service in Vietnam. Such factors as the availability of labour force, labour quality, leadership style, management practices, technology application, and capital allocation are found as the critical determinants for labour productivity improvement in hotel service in Vietnam. The analytical results suggest several solutions to hotel managers and local government for labour productivity improvements by enhancing business environment together with focusing on different internal perspectives such as technology application and capital allocation. Journal: Int. J. of Productivity and Quality Management Pages: 1-31 Issue: 1 Volume: 41 Year: 2024 Keywords: labour productivity improvement; hotel service; Vietnam; empirical study. File-URL: http://www.inderscience.com/link.php?id=136190 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:1:p:1-31 Template-Type: ReDIF-Article 1.0 Author-Name: Wael Sharafeddine Author-X-Name-First: Wael Author-X-Name-Last: Sharafeddine Author-Name: Randa Diab-Bahman Author-X-Name-First: Randa Author-X-Name-Last: Diab-Bahman Author-Name: Abrar Al-Enzi Author-X-Name-First: Abrar Author-X-Name-Last: Al-Enzi Title: The impact of fasting on workplace productivity and wellbeing: a review of fasting in Ramadan Abstract: The research aims to explore the impact of fasting on employee productivity during the Holy month of Ramadan. Around the globe, millions of Muslims observe this month by fasting for up to thirty consecutive days. Thus, this research will shed the light on ways to improve workplace conditions to promote optimal results for all stakeholders involved. It also gives researchers insight on the efficacy of different organisational practices and policies. The paper focuses on three main elements - productivity, emotional wellbeing, and employee preferences. A survey was administered to employees from various industries in Kuwait (N = 201) who were working while fasting. The majority reported that their overall wellbeing was not negative while fasting and that they were satisfied with their current organisational policies. Also, even though fasting affected their concentration at work, they did not feel that they conducted more mistakes and also did not feel that reducing the number of working days/hours would improve their productivity. With almost 90% of respondents reporting that they regularly fast during Ramadan, it is important for policymakers worldwide to take these observations into consideration. Journal: Int. J. of Productivity and Quality Management Pages: 32-48 Issue: 1 Volume: 41 Year: 2024 Keywords: Ramadan; fasting; cultural diversity; productivity; wellbeing. File-URL: http://www.inderscience.com/link.php?id=136191 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:41:y:2024:i:1:p:32-48