Template-Type: ReDIF-Article 1.0 Author-Name: Husam Ananzeh Author-X-Name-First: Husam Author-X-Name-Last: Ananzeh Author-Name: Merwiey Alaqrabawi Author-X-Name-First: Merwiey Author-X-Name-Last: Alaqrabawi Author-Name: Qutaiba Adeeb Odat Author-X-Name-First: Qutaiba Adeeb Author-X-Name-Last: Odat Author-Name: Hashem Alshurafat Author-X-Name-First: Hashem Author-X-Name-Last: Alshurafat Author-Name: Mohannad Obeid Al Shbail Author-X-Name-First: Mohannad Obeid Al Author-X-Name-Last: Shbail Title: The driver factors of CSR web-based disclosure: a cross country study and evidence from Jordan and Saudi Arabia Abstract: This study represents an important cross-country study that investigates the determinants of CSR web reporting in two developing countries namely, Jordan and Saudi Arabia. The primary data of the study were manually collected from companies' websites in the year 2020. This study finds that in Jordan, contrary to Saudi Arabia, a larger board size and the presence of an audit committee can encourage companies to deliver more CSR web-based disclosure. The presence of a CSR committee, on the other hand, is likely to have a positive impact on the level of CSR web-based disclosure in both countries. In addition, in Jordan and Saudi Arabia, large companies are found to deliver more CSR. However, firm profitability is not associated with the level of online CSR reporting and its dimensions in both countries. Moreover, being leveraged is not an incentive for more online CSR reporting in Jordan while, on the other hand, a reduction in firms leverage is likely to be followed by more online CSR in Saudi Arabia. Moreover, neither company age nor liquidity is associated with CSR online reporting in both Jordan and Saudi Arabia. Moreover, in both countries, environmentally sensitive companies are found to adhere to more CSR web-based disclosure. Journal: Int. J. of Productivity and Quality Management Pages: 28-54 Issue: 1 Volume: 40 Year: 2023 Keywords: corporate social responsibility; websites; disclosures; Jordan; Saudi Arabia. File-URL: http://www.inderscience.com/link.php?id=133416 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:1:p:28-54 Template-Type: ReDIF-Article 1.0 Author-Name: Deergha Sharma Author-X-Name-First: Deergha Author-X-Name-Last: Sharma Author-Name: Pawan Kumar Author-X-Name-First: Pawan Author-X-Name-Last: Kumar Title: Ranking the performance of public sector banks using fuzzy AHP and fuzzy TOPSIS in balanced scorecard framework: an evidence from India Abstract: The present study has evaluated the performance of ten public sector banks operating in India using the fuzzy multi-criteria decision-making (FMCDM) approach under the balanced scorecard (BSC) framework. For this purpose, 17 performance indicators are chosen which were further sub-categorised into four perspectives of the BSC through the questionnaire-based expert's opinion using the Delphi technique. Furthermore, the relative weights of the selected performance indicators were estimated by employing the fuzzy AHP. Later, fuzzy TOPSIS was used to rank the public sector banks. Analysis and therefore, results pointed that customer perspective is the most preferred dimension of BSC, and employee satisfaction has the highest priority among all performance indicators. Moreover, Bank of Baroda is found as the best performer among ten selected banks as per the analysis on ranking. The originality of the research is to appraise the performance of selected banks by adopting the BSC-MCDM approach in fuzzy environment. Journal: Int. J. of Productivity and Quality Management Pages: 1-27 Issue: 1 Volume: 40 Year: 2023 Keywords: performance evaluation; multi-criteria decision making; fuzzy AHP; fuzzy TOPSIS; balanced scorecard; BSC; India. File-URL: http://www.inderscience.com/link.php?id=133417 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:1:p:1-27 Template-Type: ReDIF-Article 1.0 Author-Name: Rajagopal Author-X-Name-First: Author-X-Name-Last: Rajagopal Author-Name: Ananya Rajagopal Author-X-Name-First: Ananya Author-X-Name-Last: Rajagopal Title: Convergence of quality and productivity in start-up enterprises: analysis of divergent value perspectives Abstract: This study analyses the impact of customer segmentation, customer acquisition and retention, and customer behaviour on the organisational growth and performance of the start-up enterprises (SUEs) in Mexico. SUEs tend to gain more market share by implementing customer-centric approach through various cognitive variables. These variables include customer acquisition, brand promotion, referrals, brand loyalty, purchase intention, self-perception (me-too-feeling), product referrals, and repeat buying behaviour. Information gathered from 308 respondents was admitted to the data analysis process. In all, information from 88% of respondents was considered for data analysis. This study reveals that most SUEs focus on customer-centric market segments within niche (minimum viable segments) to increase marketing efficiency by generating pre-emptive consumer behaviour. The performance of an SUE is determined by customer acquisition approaches, target segmentation, consumer confidence, product referrals, and purchase intentions towards innovative products. Journal: Int. J. of Productivity and Quality Management Pages: 55-79 Issue: 1 Volume: 40 Year: 2023 Keywords: entrepreneurial productivity; quality constructs; customer-centric approach; customer segmentation; customer buying behaviour; value co-creation; start-up enterprises; SUEs. File-URL: http://www.inderscience.com/link.php?id=133418 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:1:p:55-79 Template-Type: ReDIF-Article 1.0 Author-Name: Fernanda S. Bianchet Author-X-Name-First: Fernanda S. Author-X-Name-Last: Bianchet Author-Name: Luiz H. Maisonnett Author-X-Name-First: Luiz H. Author-X-Name-Last: Maisonnett Author-Name: Micheli Zanetti Author-X-Name-First: Micheli Author-X-Name-Last: Zanetti Author-Name: Everton R. Breitenbach Author-X-Name-First: Everton R. Author-X-Name-Last: Breitenbach Author-Name: Francisco R.S. Machado Junior Author-X-Name-First: Francisco R.S. Machado Author-X-Name-Last: Junior Author-Name: Josiane M.M. de Mello Author-X-Name-First: Josiane M.M. de Author-X-Name-Last: Mello Author-Name: Marcelo F. Costella Author-X-Name-First: Marcelo F. Author-X-Name-Last: Costella Author-Name: Francieli Dalcanton Author-X-Name-First: Francieli Author-X-Name-Last: Dalcanton Title: Processing of turkey breast and the implications of lean philosophy Abstract: The aim of this study is to apply the lean philosophy in the turkey breast processing operations of a slaughterhouse, seeking to reduce waste, lead-time, and total processing time. The study was developed based on action research and a case study. It was possible to apply six Kaizens as lean application tools. Besides, the lead-time value and the total processing time were calculated before and after implementing the raised opportunities. The deployment of the lean philosophy at the company promoted a reduction of 1.6% in lead time and 76.8% in the total processing time of the turkey breasts. The study may support other poultry slaughterhouses and the food industry in general in deploying the lean philosophy. Regarding the theoretical contribution, clear limitations consider the type of product, perishability, restrictions imposed by legislation, and quality control, which generate differences among companies in the food industry. Journal: Int. J. of Productivity and Quality Management Pages: 120-147 Issue: 1 Volume: 40 Year: 2023 Keywords: lean production; food industry; turkey breast; lead-time. File-URL: http://www.inderscience.com/link.php?id=133420 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:1:p:120-147 Template-Type: ReDIF-Article 1.0 Author-Name: Ankesh Mittal Author-X-Name-First: Ankesh Author-X-Name-Last: Mittal Author-Name: Pardeep Gupta Author-X-Name-First: Pardeep Author-X-Name-Last: Gupta Author-Name: Vimal Kumar Author-X-Name-First: Vimal Author-X-Name-Last: Kumar Author-Name: Christopher Chun Ki Chan Author-X-Name-First: Christopher Chun Ki Author-X-Name-Last: Chan Title: The application of quality control circle to improve the PQCDSM quality parameters: a case study Abstract: The purpose of this study is to demonstrate the possible use of implementation of the quality improvement tool and processes to the management of an Indian manufacturing organisation. A conceptual case study research design methodology has been used in this research paper. The present study gives a step-by-step description of the implementation of the quality circles right from the introduction to successful implementation. This study also demonstrates the utilisation of seven quality control tools in line with the steps of the plan-do-check-act cycle. The company implemented quality control circle initiatives to improve the no-load noise rejection rate of compressors and as a result compressibility with new grade card material has been reduced by 50%, inspection time also reduced by 50%, and no-load rework reduced from 16% to 2% within five months. The novelty of this study is that the difficulties were conferred by the employees who were directly tackled with them and who completely were advanced with the moral influence to resolve them. Journal: Int. J. of Productivity and Quality Management Pages: 102-119 Issue: 1 Volume: 40 Year: 2023 Keywords: quality control circles; continuous improvement; seven QC tools; case study. File-URL: http://www.inderscience.com/link.php?id=133422 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:1:p:102-119 Template-Type: ReDIF-Article 1.0 Author-Name: Abbas Al-Refaie Author-X-Name-First: Abbas Author-X-Name-Last: Al-Refaie Title: Window analysis and SBM for assessing efficiency of mixing processes in a pharmaceutical industry Abstract: This research integrates window analysis and slack-based model (SBM) in data envelopment analysis to assess the performance of three mixing machines (M<SUB align="right"><SMALL>1</SMALL></SUB>, M<SUB align="right"><SMALL>2</SMALL></SUB> and M<SUB align="right"><SMALL>3</SMALL></SUB>) in a pharmaceutical industry during 2019. Applying the window analysis, the technical efficiency, pure technical efficiency, scale efficiency, and slack amounts were estimated from the inputs and outputs of same window of the three machines. Results revealed that the technical inefficiencies were due to the scale inefficiency of M<SUB align="right"><SMALL>1</SMALL></SUB>, both the scale and managerial inefficiencies of M<SUB align="right"><SMALL>2</SMALL></SUB>, and managerial inefficiency of M<SUB align="right"><SMALL>3</SMALL></SUB>. Further, the SBM was adopted to estimate the negative input and positive output slacks, which revealed significant reductions in the idle time and scrap amounts, are required to enhance efficiencies of the three machines. In conclusion, the proposed procedure for efficiency assessment may provide valuable feedback to managers on how to improve efficiency scores of the three mixing machines, efficiently plan and utilise resources, and boost desired outputs. Journal: Int. J. of Productivity and Quality Management Pages: 80-101 Issue: 1 Volume: 40 Year: 2023 Keywords: slack-based model; technical; pure-technical; efficiency; window analysis. File-URL: http://www.inderscience.com/link.php?id=133423 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:1:p:80-101 Template-Type: ReDIF-Article 1.0 Author-Name: Sohaib Warsi Author-X-Name-First: Sohaib Author-X-Name-Last: Warsi Author-Name: Hemaid Alsulami Author-X-Name-First: Hemaid Author-X-Name-Last: Alsulami Author-Name: Abdulaziz S. Alkabaa Author-X-Name-First: Abdulaziz S. Author-X-Name-Last: Alkabaa Title: The effectiveness of quality management system ISO 9001:2015 in Saudi Arabia Abstract: The latest International Organization for Standardization (ISO) survey showed that 878,664 ISO 9001 valid certificates exist in Saudi Arabia. Thus, the Saudi expends 71 M. Saudi Riyals on ISO 9001 renewal certificates. Several studies conducted in Saudi Arabia have studied ISO 9001 from different perspectives and mostly focused only on manufacturing organisation. In comparison, this research studies the overall effectiveness of ISO 9001 applied in Saudi Arabia, considering both public and private sectors and non-profit organisations (NPOs). Twelve hypotheses were employed to answer the research questions, which were tested using the binomial test. The results revealed that 10 out of 12 hypotheses were rejected (i.e., indicating that the standards were not effectively applied). The research concludes that ISO 9001 is not effectively implemented in Saudi Arabia and can be utilised to help the Saudi Standards, Metrology and Quality Organization (SASO) to investigate and analyse this issue on a massive scale. Journal: Int. J. of Productivity and Quality Management Pages: 66-96 Issue: 1 Volume: 39 Year: 2023 Keywords: quality management; International Organization for Standardization; ISO 9001; performance management; Vision 2030; KSA; non-profit organisations; NPOs. File-URL: http://www.inderscience.com/link.php?id=130869 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:1:p:66-96 Template-Type: ReDIF-Article 1.0 Author-Name: Zaid Jaradat Author-X-Name-First: Zaid Author-X-Name-Last: Jaradat Author-Name: Omran Ahmad Al-Ibbini Author-X-Name-First: Omran Ahmad Author-X-Name-Last: Al-Ibbini Author-Name: Mohannad Obeid Al Shbail Author-X-Name-First: Mohannad Obeid Al Author-X-Name-Last: Shbail Author-Name: Ahmad Adel Jamil Author-X-Name-First: Ahmad Adel Author-X-Name-Last: Jamil Title: Towards sustainability in SMEs post recovery from COVID-19 crisis: the influence of intellectual capital and cost strategy Abstract: A framework to determine the key factors impacting the economic sustainability post COVID-19 crisis recovery is proposed in this study for SMEs. The study was supported by resource-based-view (RBV) theory. Questionnaires were distributed to the study sample comprising of SME financial managers and heads of accounting departments, in which 190 returned copies were valid for analysis. The impact of human capital, social capital, and relational capital on the economic sustainability in SMEs appeared strong, positive and significant. A significant positive relationship was demonstrated between cost leadership strategy and economic sustainability, and between differentiation strategy and economic sustainability. SMEs could benefit from the study framework as it can guide SMEs in identifying early survival strategies in COVID-19 crisis recovery. For regulators, the framework could assist them in dealing with SMEs post COVID-19. Journal: Int. J. of Productivity and Quality Management Pages: 97-119 Issue: 1 Volume: 39 Year: 2023 Keywords: sustainability; COVID-19; intellectual capital; cost strategy; resource based-view; RBV; SMEs. File-URL: http://www.inderscience.com/link.php?id=130870 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:1:p:97-119 Template-Type: ReDIF-Article 1.0 Author-Name: Nassibeh Janatyan Author-X-Name-First: Nassibeh Author-X-Name-Last: Janatyan Author-Name: Arash Shahin Author-X-Name-First: Arash Author-X-Name-Last: Shahin Author-Name: Mahya Khodaparastan Author-X-Name-First: Mahya Author-X-Name-Last: Khodaparastan Title: Optimising the costs of quality combination in the product life cycle by Taguchi design of experiments Abstract: This study aims to show how to optimise the combination of costs of quality in the product life cycle towards achieving robust product design. The Taguchi design of experiments and prevention, appraisal, failure (PAF) model of the costs of quality was applied for determining the optimal combination of the costs of quality in the product life cycle. Four product life cycle phases at four levels of quality cost were considered as control factors. Also, the signal to noise ratio (S/N) was calculated. Data was collected on the fridge product in a home appliance manufacturer. Findings indicated internal failure costs policy for the introduction and growth phases, prevention costs policy for the maturity phase, and appraisal costs policy for the decline phase. The proposed approach helps firms to manage their quality costs and their total costs more effectively. Journal: Int. J. of Productivity and Quality Management Pages: 20-41 Issue: 1 Volume: 39 Year: 2023 Keywords: product life cycle; Taguchi design of experiments; cost of quality; prevention costs; appraisal costs; failure costs. File-URL: http://www.inderscience.com/link.php?id=130871 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:1:p:20-41 Template-Type: ReDIF-Article 1.0 Author-Name: Rihab Bellakhal Author-X-Name-First: Rihab Author-X-Name-Last: Bellakhal Author-Name: Rim Mouelhi Author-X-Name-First: Rim Author-X-Name-Last: Mouelhi Title: Digitalisation and firm performance: evidence from Tunisian SMEs Abstract: Existing studies suggest that the level of digitalisation amongst Tunisian small and medium-sized enterprises (SMEs) is low. Tunisian SMEs lack the resources and capabilities needed to implement digital technologies. Furthermore, the literature argues that digitalisation offers unprecedented opportunities for SMEs, making digitalisation more than fundamental for their survival and growth. The purpose of this paper is to shed light on the relationship between digitalisation and performance, in the context of Tunisian SMEs. Based on a firm-level dataset of 466 SMEs, the results indicate that digitalisation is positively related to firms' performance. This positive relationship is linked with the firm's engagement within a global digitalisation strategy, where it considers digitalisation as being an integral part of its business and activities. The paper gives several policy recommendations to support the digital transformation of SMEs in Tunisia. Journal: Int. J. of Productivity and Quality Management Pages: 42-65 Issue: 1 Volume: 39 Year: 2023 Keywords: firm performance; digitalisation; internationalisation; small and medium-sized enterprises; SMEs; digital strategy. File-URL: http://www.inderscience.com/link.php?id=130872 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:1:p:42-65 Template-Type: ReDIF-Article 1.0 Author-Name: Elia Oey Author-X-Name-First: Elia Author-X-Name-Last: Oey Author-Name: Grisella Librianne Author-X-Name-First: Grisella Author-X-Name-Last: Librianne Author-Name: Elvira Elvira Author-X-Name-First: Elvira Author-X-Name-Last: Elvira Author-Name: Damar Aji Irawan Author-X-Name-First: Damar Aji Author-X-Name-Last: Irawan Title: Comparing two ways of integrating fuzzy Kano and importance performance analysis – with a case study in a beauty clinic Abstract: Understanding and capturing consumers' needs is an essential task for every organisation. In the service sector, it is even more crucial as consumer experience is an influencing variable. This research is a case study focusing on a beauty care clinic in Jakarta, with the objective of helping them identify suitable attributes and performing analysis for further improvements. Fuzzy Kano and importance performance analysis (IPA) were used as methodologies in this research. Two approaches on combining both methods were elaborated on to gain insights. The first approach used customer satisfaction and dissatisfaction scores, while the second approach used the three Kano categories. The results showed that the first approach gave more focused improvement suggestions for the company. However, the second approach was suitable in addressing 'attractive' Kano attributes which failed to be addressed by the first approach. Journal: Int. J. of Productivity and Quality Management Pages: 285-311 Issue: 3 Volume: 38 Year: 2023 Keywords: importance performance analysis; IPA; fuzzy Kano; SERVQUAL. File-URL: http://www.inderscience.com/link.php?id=129604 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:3:p:285-311 Template-Type: ReDIF-Article 1.0 Author-Name: Virupaxi Bagodi Author-X-Name-First: Virupaxi Author-X-Name-Last: Bagodi Author-Name: Deepankar Sinha Author-X-Name-First: Deepankar Author-X-Name-Last: Sinha Title: Analysis of dynamics and opportunity cost of SME operations Abstract: SMEs contribute significantly to the economy but have inconsistent growth and high mortality rates. Authors intend to comprehend the dynamics arising out of product-mix, markets, and governance affecting SME performance. Two hundred responses were obtained using a questionnaire. Cluster analysis was adopted for investigation. For each cluster, Bayesian-Pearson-correlation and Bayesian-linear-regression were carried out to determine the associations that were not explicit (frequentist approach). Results imply that a standard policy does not suit all SMEs and requires different prescriptions. Manufacturers of fixed type-of-products and those operating in the export-market show greater stability. Family businesses have slower growth rates but better customer-relations. Overtime and delay due to changes in production scheduling are two main ailments. None of the SMEs are lean and resilient. SMEs be categorised on their stage in the organisational life cycle, market it operates, ownership, type of product, supply-chain, and operations philosophy for better policy making. Journal: Int. J. of Productivity and Quality Management Pages: 166-192 Issue: 2 Volume: 38 Year: 2023 Keywords: small and medium enterprises; SMEs; cluster analysis; frequentist and Bayesian approaches; opportunity cost; performance. File-URL: http://www.inderscience.com/link.php?id=129605 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:2:p:166-192 Template-Type: ReDIF-Article 1.0 Author-Name: Niveen M. Alsayyed Author-X-Name-First: Niveen M. Author-X-Name-Last: Alsayyed Author-Name: Rateb J. Sweis Author-X-Name-First: Rateb J. Author-X-Name-Last: Sweis Author-Name: Taghrid Suifan Author-X-Name-First: Taghrid Author-X-Name-Last: Suifan Title: Improving the quality of strategic human resource development: an integrative model for developing countries Abstract: The main objective of this research is to build a model for improving the quality of strategic human resource development that suits developing countries. So, this research represents a response to the calls for research in the field and is expected to serve as a guide in understanding quality practices of strategic human resource development in developing countries. The researchers conducted a comprehensive review of the literature in the field of both developed and developing countries. This includes evaluating its applicability in developing countries because of unique features that differentiate developing countries from other Western countries. Results revealed that improving the quality of human resources in the Arab World requires more than determining the strategic organisational goals or documenting a number of HRM practices and putting them on organisational shelves. Rather, it requires actual practical implementation of quality HRM practices by aligning it both with the strategy and the real life of the people in their organisations. This model can be used further to facilitate further investigations in the field as well as a solid platform for future empirical research. Journal: Int. J. of Productivity and Quality Management Pages: 120-136 Issue: 1 Volume: 39 Year: 2023 Keywords: SHRD quality; human resource management; HRM; strategic integration; quality improvement; strategic integration. File-URL: http://www.inderscience.com/link.php?id=130885 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:1:p:120-136 Template-Type: ReDIF-Article 1.0 Author-Name: Anh Chi Phan Author-X-Name-First: Anh Chi Author-X-Name-Last: Phan Author-Name: Anh Thi Tu Le Author-X-Name-First: Anh Thi Tu Author-X-Name-Last: Le Author-Name: Ha Thu Nguyen Author-X-Name-First: Ha Thu Author-X-Name-Last: Nguyen Author-Name: Hoang Nguyen Author-X-Name-First: Hoang Author-X-Name-Last: Nguyen Title: Determinants of employee performance in tourism industry – mediating role of engagement and meaningfulness Abstract: In the tourism industry, employees are a significant contributor to providing classy service quality, an unforgettable experience for customers, and determining the organisation's success. To find the best way to make the most of this invaluable resource, we examined organisational factors that significantly impacts performance by proposing an integrated research model, taking into account the mediating role of individual factors. Data collected from 822 employees of 65 middle and high-end hotels in one of the most popular tourist destinations in Vietnam was analysed through PLS-SEM. The results show that job characteristics and internal relationships make the employees more engaged, realise meaning in their work, and thereby, improve their working results. By emphasising the bridging role of individual factors, this study provides interesting managerial implications and contributes to the literature by suggesting a different perspective on the topic of improving performance and productivity in the tourism industry. Journal: Int. J. of Productivity and Quality Management Pages: 243-269 Issue: 2 Volume: 38 Year: 2023 Keywords: employee performance; employee engagement; meaningfulness; tourism industry; hotel industry; tourism productivity; organisational factors; organisational cultural environment. File-URL: http://www.inderscience.com/link.php?id=129606 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:2:p:243-269 Template-Type: ReDIF-Article 1.0 Author-Name: Tamzed Ahmed Author-X-Name-First: Tamzed Author-X-Name-Last: Ahmed Author-Name: Rahela Begum Author-X-Name-First: Rahela Author-X-Name-Last: Begum Author-Name: Sayem Ahmed Author-X-Name-First: Sayem Author-X-Name-Last: Ahmed Title: Application of Six Sigma tools in footwear industry: an emerging economy case Abstract: The footwear industry is in a preliminary position to significantly impact the export fortunes of emerging economies like Bangladesh over the next decade. This research indicates the benefits of adopting Six Sigma tools to reduce the significant losses, non-value-added activities, and ensure proper labour utilisation of a sewing line of a renowned local footwear company in Bangladesh. In this study, cause and effect diagram (CED) has been applied to determine the reason behind higher manufacturing cost of the existing process. Pareto analysis reveals the most significant equipment loss, and the fault tree analysis (FTA) identifies the root causes of the most significant loss obtained from Pareto analysis. Value stream mapping (VSM) seeks to recognise and remove the non-value-added activity. Cost reduction can be possible in a range of BDT 1589581 to BDT 2384372, and overall equipment efficiency (OEE) is increased to 61.5% from 51%, by reducing the root causes of significant losses. This study will guide the industrial managers to implement Six Sigma practices in the footwear industries for reducing the non-value-added process, production cost, and significant losses for maximising OEE. Journal: Int. J. of Productivity and Quality Management Pages: 211-242 Issue: 2 Volume: 38 Year: 2023 Keywords: cause and effect diagram; CED; fault tree analysis; FTA; footwear; line balancing; overall equipment efficiency; OEE; value stream mapping; VSM. File-URL: http://www.inderscience.com/link.php?id=129607 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:2:p:211-242 Template-Type: ReDIF-Article 1.0 Author-Name: Elkana Timotius Author-X-Name-First: Elkana Author-X-Name-Last: Timotius Title: Work-from-home during pandemic of COVID-19: an investigation study on managers in Indonesia Abstract: The COVID-19 pandemic in 2020 forced organisations to change. To stop the outbreak, employees who work in offices turned to work-from-home. This study identifies the actual work-from-home conditions that managers are experiencing in Indonesia. One hundred and sixty managers from 74 companies in Indonesia who work-from-home during the pandemic were investigated in this qualitative analysis. Their condition while they are working from home was synthesised as the empirical findings. They indicate that working from home has the potential to change managers' productivity, professionalism level, and work quality. However, particular steps need to be taken to avoid negative impacts. Work and life integration is the key to working from home. The practical model of work-from-home is very useful for keeping professionalism, maintaining productivity, and optimising the performance of managers while working from home. It could be adapted by other countries that have a similar experience. Journal: Int. J. of Productivity and Quality Management Pages: 193-210 Issue: 2 Volume: 38 Year: 2023 Keywords: work-from-home; professionalism; productivity; performance; work-and-life integration. File-URL: http://www.inderscience.com/link.php?id=129608 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:2:p:193-210 Template-Type: ReDIF-Article 1.0 Author-Name: Vinay Venugopal Author-X-Name-First: Vinay Author-X-Name-Last: Venugopal Author-Name: P.G. Saleeshya Author-X-Name-First: P.G. Author-X-Name-Last: Saleeshya Title: Productivity improvement through the development of sustainability metrics in wire manufacturing industry Abstract: Lean manufacturing practices are currently becoming the driving force for the development of new strategies for green and sustainable manufacturing. Conventional value stream mapping (VSM) can be extended to sustainable value stream mapping (Sus-VSM), which assesses not only economical aspects but also environmental and social dimensions of sustainability. The productivity of the industries can be enhanced by mapping the current practises and scopes so that improvements can be easily identified and standardised. This paper deals with the development and assessment of sustainability metrics in four dimensions of sustainability to improve the productivity of the manufacturing industries. The sustainable VSM is validated in a wire manufacturing industry and various techniques of improvement are suggested to the industry. Life-cycle assessment (LCA) technique is done using the Solidworks sustainability module to quantitatively assess the environmental impacts of all the stages of a product's life. Analytical hierarchy process is used to analyse, identify and prioritise various metrics, likely to have a greater impact on productivity and sustainability. Journal: Int. J. of Productivity and Quality Management Pages: 1-19 Issue: 1 Volume: 39 Year: 2023 Keywords: lean manufacturing; sustainable value stream mapping; sustainability metrics; life cycle assessment; LCA; analytical hierarchy process; AHP. File-URL: http://www.inderscience.com/link.php?id=130891 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:1:p:1-19 Template-Type: ReDIF-Article 1.0 Author-Name: Anthony Bagherian Author-X-Name-First: Anthony Author-X-Name-Last: Bagherian Author-Name: Mark Gershon Author-X-Name-First: Mark Author-X-Name-Last: Gershon Author-Name: Vikas Swarnakar Author-X-Name-First: Vikas Author-X-Name-Last: Swarnakar Title: Identification of learning organisation key elements leading to successful implementation of Six Sigma: an empirical study Abstract: The objective of this research is to investigate what elements of the learning organisation (LO) culminate in the success of Six Sigma initiatives in the automobile sector. The study is driven by a research survey incorporated with a questionnaire crafted on a Likert scale of 1 to 7 and a simple random sampling (SRS) method. The survey was disseminated to 2,325 potential participants; across Europe, 573 displayed interest and ultimately, 260 answered questionnaires were returned. Based on various assessment tools of descriptive statistics, the study identified two essential key ingredients: 1) leadership behaviour that supports learning; 2) employees' competencies help in Six Sigma implementation success. The study reveals inherent insights into the successful execution of Six Sigma in conjunction with the learning organisation in the automotive industry in Europe, where exploitations of Six Sigma in this context are still in their nascent stage, and little research has been pursued. Journal: Int. J. of Productivity and Quality Management Pages: 361-387 Issue: 3 Volume: 38 Year: 2023 Keywords: Six Sigma; learning organisation; key elements; empirical study; simple random sampling; SRS; mixed method approach; factor analysis. File-URL: http://www.inderscience.com/link.php?id=129612 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:3:p:361-387 Template-Type: ReDIF-Article 1.0 Author-Name: Thebe G.Z. Ngwekazi Author-X-Name-First: Thebe G.Z. Author-X-Name-Last: Ngwekazi Author-Name: Bheki B.S. Makhanya Author-X-Name-First: Bheki B.S. Author-X-Name-Last: Makhanya Author-Name: Hannelie Nel Author-X-Name-First: Hannelie Author-X-Name-Last: Nel Title: Factors influencing the implementation of ISO 9001:2015 in the cement industry in South Africa Abstract: The paper examines the underlying factors driving the implementation of ISO 9001:2015 in South Africa's cement manufacturing sector. Despite widespread adoption of the ISO 9001:2015 quality management standard in South Africa, the country's cement manufacturing sector remains plagued by quality issues. Purposive sampling was used to conduct a survey from 18 November 2019 to 7 February 2020, and 38 responses were obtained from ISO 9001:2015 accredited companies. Exploratory factor analysis identified two factors, namely improve business performance and gain competitive advantage, as reasons for ISO 9001:2015 adoption from 12 items. The research identified two major challenges affecting ISO 9001:2015 adoption: poor management commitment and a lack of cooperation. The study offers a variety of theoretical implications for scientists wishing to advance the field, as well as practical implementation for businesses embarking on a journey to implement ISO 9001:2015. Journal: Int. J. of Productivity and Quality Management Pages: 413-434 Issue: 3 Volume: 38 Year: 2023 Keywords: continuous improvement; cement industry; ISO 9001:2015; quality management system; South Africa. File-URL: http://www.inderscience.com/link.php?id=129613 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:3:p:413-434 Template-Type: ReDIF-Article 1.0 Author-Name: Amjad Khalili Author-X-Name-First: Amjad Author-X-Name-Last: Khalili Author-Name: Md Yusof Ismail Author-X-Name-First: Md Yusof Author-X-Name-Last: Ismail Author-Name: Muhammad Arif Ruzman Author-X-Name-First: Muhammad Arif Author-X-Name-Last: Ruzman Title: Planned preventive maintenance effects on overall equipment effectiveness: a case study in Malaysian industry Abstract: Total productive maintenance (TPM) and planned preventive maintenance (PPM) has same drive of implementation. This paper focuses on evaluation of the effectiveness of batching plant machine, the overall equipment effectiveness (OEE) before and after implementation of PPM was compared to show the effect of planned maintenance to the effectiveness of the machine. The primary data reflected before and after implementation issues for breakdown time was gathered from selected industry to show the effect on availability of the equipment, performance efficiency of the process and rate of quality products. Both SPSS 25 and Excel were utilised for analysis. Results implied that OEE display an improvement by the reduction of the OEE percentage from 68.3% to 57.5%. These indicate that implementation of PPM does have an effect on availability of the equipment, performance efficiency of the process and rate of quality products and does improve the OEE at the selected company. Journal: Int. J. of Productivity and Quality Management Pages: 332-360 Issue: 3 Volume: 38 Year: 2023 Keywords: preventive maintenance; total productive maintenance; TPM; equipment; effectiveness; case study; Malaysia. File-URL: http://www.inderscience.com/link.php?id=129614 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:3:p:332-360 Template-Type: ReDIF-Article 1.0 Author-Name: Bayan Zhabytay Author-X-Name-First: Bayan Author-X-Name-Last: Zhabytay Author-Name: Nurlan Dosmaganbetov Author-X-Name-First: Nurlan Author-X-Name-Last: Dosmaganbetov Author-Name: Gulmira Kabdullina Author-X-Name-First: Gulmira Author-X-Name-Last: Kabdullina Author-Name: Ziyat Kozhakhmetov Author-X-Name-First: Ziyat Author-X-Name-Last: Kozhakhmetov Author-Name: Ainur Yessenbayeva Author-X-Name-First: Ainur Author-X-Name-Last: Yessenbayeva Author-Name: Tolendi Ashimbayev Author-X-Name-First: Tolendi Author-X-Name-Last: Ashimbayev Title: Economic development of housing infrastructure of regions based on formation of building materials cluster Abstract: There is a shortage of research dedicated to the economic link between building materials cluster and efficiency of regional housing cluster development. Our motivation lies in the scientific interest to fill this gap using the example of Kazakhstan as a country with significant volumes of construction. The purpose is to identify problems related to the economic efficiency of the clustering system implementation to ensure the development of housing infrastructure in regional economies and to justify the efficiency of its use. The research framework comprises graphical models of cluster-based development in the construction industry and typologies of associated problems that adequately reflect market conditions in Kazakhstan. The results demonstrate the possibilities of employing a cluster model into the regional strategies for the construction industry development and prove the importance of implementing the clustering system in solving narrower social problems such as housing problems and economic development of urban infrastructure. Journal: Int. J. of Productivity and Quality Management Pages: 53-72 Issue: 1 Volume: 38 Year: 2023 Keywords: building materials cluster; clusters; clustering potential; clustering of regional economies; housing market infrastructure; regional development. File-URL: http://www.inderscience.com/link.php?id=128591 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:1:p:53-72 Template-Type: ReDIF-Article 1.0 Author-Name: Chen Fung Liew Author-X-Name-First: Chen Fung Author-X-Name-Last: Liew Author-Name: Joshua Prakash Author-X-Name-First: Joshua Author-X-Name-Last: Prakash Author-Name: Kok Seng Ong Author-X-Name-First: Kok Seng Author-X-Name-Last: Ong Title: Development and validation of an equipment cost efficiency framework for integrating financial and operational performance assessment in manufacturing: a case study Abstract: Overall equipment effectiveness (OEE) measures the effectiveness of equipment in terms of availability, performance and quality but not financially. The OEE increment has little meaning to the organisations' management without quantifying financial achievement. Although the high investment can sustain OEE, organisations gain no financial benefit by having such equipment that operates at high OEE. This study introduced a new metric, namely, equipment cost efficiency (ECE) metric, which relates the OEE to costs of equipment, maintenance and improvement by comparing the difference of cost per good quantity between the current and 85% world-class OEE. To increase the practicality of the ECE metric, it is integrated into a framework, namely, ECE framework, which provides systematic problem-solving steps to increase the ECE metric. Application of the ECE framework in a tyre flap manufacturer in Malaysia demonstrated that the OEE and ECE metric were improved by 16.4% and 66.8%, respectively. Journal: Int. J. of Productivity and Quality Management Pages: 388-412 Issue: 3 Volume: 38 Year: 2023 Keywords: overall equipment effectiveness; OEE; equipment cost efficiency; ECE; equipment acquisition cost; operating cost; maintenance cost; improvement cost. File-URL: http://www.inderscience.com/link.php?id=129616 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:3:p:388-412 Template-Type: ReDIF-Article 1.0 Author-Name: Francesco Lolli Author-X-Name-First: Francesco Author-X-Name-Last: Lolli Author-Name: Antonio Maria Coruzzolo Author-X-Name-First: Antonio Maria Author-X-Name-Last: Coruzzolo Author-Name: Matteo Zironi Author-X-Name-First: Matteo Author-X-Name-Last: Zironi Title: A PERT model based on the Dampster and Shafer's theory of evidence – application to product development Abstract: The epistemic uncertainty affecting the estimates of lead times in new product development may have significant side effects over the management of the said projects, and nowadays an effective tool to manage this kind of uncertainty is still missing for new product development projects. In this paper we propose a new project evaluation and review technique (PERT) model based on lead times defined by the theory of evidence. The main advantages of our proposal come from the inclusion and measurement of the epistemic uncertainty lying into lead time estimates along the PERT network, which is further analysed by means of Monte Carlo simulation. The work is completed by applying this model to a real instance of new product development process within a company, and the results obtained are analysed by investigating how different combination and transformation rules affect the probability distribution of the activity lead times. Journal: Int. J. of Productivity and Quality Management Pages: 143-165 Issue: 2 Volume: 38 Year: 2023 Keywords: project evaluation and review technique; PERT; Dempster and Shafer theory; new product development; uncertainty management; project management. File-URL: http://www.inderscience.com/link.php?id=129617 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:2:p:143-165 Template-Type: ReDIF-Article 1.0 Author-Name: Amjad Khalili Author-X-Name-First: Amjad Author-X-Name-Last: Khalili Author-Name: Md Yusof Ismail Author-X-Name-First: Md Yusof Author-X-Name-Last: Ismail Author-Name: Siti Norhafiza Abdulrazak Author-X-Name-First: Siti Norhafiza Author-X-Name-Last: Abdulrazak Title: Exploring the interrelationships between green manufacturing practices and Malaysian green sustainable performance Abstract: Green manufacturing (GM) is deliberately an integral part of green operations management. However, little is reported about the empirical investigation of GM practices and the associated sustainable performance within Malaysian industries. This paper aims to develop a conceptual multi-dimensional GM model and explore the relationships amongst these practices in order to eliminate the existing gap in operations management contemporary literature. To accomplish this, a structured questionnaire was designed and sent to key respondents, the managers. Two general hypotheses are postulated based on the developed model. Results were performed through techniques utilised from both advanced programs namely SPSS 23 and AMOS 23. Findings show that both hypotheses are supported as these are significant and there are positive linkages between GM and both financial and green performance. This paper is considered a portfolio and guide for Malaysian manufacturers in their trend to be sustainable. Journal: Int. J. of Productivity and Quality Management Pages: 1-25 Issue: 1 Volume: 38 Year: 2023 Keywords: sustainability; model; questionnaire; structural equation modelling; SEM; green manufacturing. File-URL: http://www.inderscience.com/link.php?id=128594 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:1:p:1-25 Template-Type: ReDIF-Article 1.0 Author-Name: Rajiv Sindwani Author-X-Name-First: Rajiv Author-X-Name-Last: Sindwani Title: Assessing technology banking service providers using fuzzy MCDM approach Abstract: The objective of this research is to identify key dimensions of technology banking service quality (TBSQ) and to evaluate technology banking service providers on the basis of these dimensions. Based on systematic literature review and discussion with an expert, four key dimensions of TBSQ are proposed. Fuzzy TOPSIS technique is applied to appraise and rank three major private sector banks considering four key service quality dimensions. The dimensions proposed in the paper will enlighten banks about the quality factors that need sincere attention. Focus on these critical electronic banking quality dimensions will lead to fewer service failures and cost reduction in long term, resulting in better productivity for the banks. The fuzzy TOPSIS approach discussed in this paper will help technology banking service providers to compare them with their competitors. This will help managers to develop strategies to further improve their quality of services for gaining and sustaining competitive advantage. Journal: Int. J. of Productivity and Quality Management Pages: 312-331 Issue: 3 Volume: 38 Year: 2023 Keywords: technology banking; service quality; fuzzy TOPSIS; prioritisation. File-URL: http://www.inderscience.com/link.php?id=129618 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:3:p:312-331 Template-Type: ReDIF-Article 1.0 Author-Name: Ricardo Chagas Tolentino Author-X-Name-First: Ricardo Chagas Author-X-Name-Last: Tolentino Author-Name: Miguel Luiz Ribeiro Ferreira Author-X-Name-First: Miguel Luiz Ribeiro Author-X-Name-Last: Ferreira Title: Model for estimating productivity for the manufacture of aluminium formworks used for the construction of housing with the concrete wall constructive method Abstract: In this article, the feasibility of using a model of estimating overall productivity in the production of aluminium formworks in a factory located in the City of Rio de Janeiro, Brazil, for the building of popular housing 'my home, my life' program developed by the Brazilian Government is evaluated. It stands out, that the concept of overall productivity, considers the productive and unproductive times, when production is stopped for some reason. The proposed model is composed of the process productivity and idleness functions. Process productivity involves all production activities of the products studied in this article. The idleness function includes all events that cause production to stop at the factory. The data collected during the production were processed via Monte Carlo simulation, using Palisade Corporation's @Risk 7.6.1 software. The results revealed that the proposed model was successful, indicating that it can be used in industry. Journal: Int. J. of Productivity and Quality Management Pages: 98-122 Issue: 1 Volume: 38 Year: 2023 Keywords: overall productivity; aluminium formworks; process productivity; unproductive times; idleness; productivity model; productivity estimating; manufacturing productivity; Monte Carlo simulation. File-URL: http://www.inderscience.com/link.php?id=128595 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:1:p:98-122 Template-Type: ReDIF-Article 1.0 Author-Name: Prachi Jain Aggarwal Author-X-Name-First: Prachi Jain Author-X-Name-Last: Aggarwal Author-Name: Nitya Khurana Author-X-Name-First: Nitya Author-X-Name-Last: Khurana Author-Name: Shefali Author-X-Name-First: Author-X-Name-Last: Shefali Title: Impact of HRM practices on employee productivity in times of COVID-19 pandemic Abstract: The purpose of this paper is to investigate the role of various human resource management practices in contributing to employee productivity in remote work environment during the lockdown restrictions imposed because of COVID-19 pandemic. In order to achieve the objectives of our research, we have used descriptive research design and have used a survey method to collect responses of salaried employees working from home during lockdown period. The results of the study suggest that the human resource practices relating to job description, training and development, job security, equal opportunity, performance linked compensation, competence linked compensation, employee welfare all together had a significant positive effect on the maintenance and enhancement of the employee productivity. It helps the organisations to promote healthy communication, participative decision making and strategic planning for current and future growth. Journal: Int. J. of Productivity and Quality Management Pages: 73-97 Issue: 1 Volume: 38 Year: 2023 Keywords: productivity; employees; HRM; workplace; pandemic; COVID-19; lockdown; work-from-home; HR-practices; management; quality. File-URL: http://www.inderscience.com/link.php?id=128596 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:1:p:73-97 Template-Type: ReDIF-Article 1.0 Author-Name: Ike Junita Triwardhani Author-X-Name-First: Ike Junita Author-X-Name-Last: Triwardhani Author-Name: Alhamuddin Author-X-Name-First: Author-X-Name-Last: Alhamuddin Author-Name: Rabiatul Adwiyah Author-X-Name-First: Rabiatul Author-X-Name-Last: Adwiyah Author-Name: Raditya Pratama Putra Author-X-Name-First: Raditya Pratama Author-X-Name-Last: Putra Title: The use of social media in product marketing activities of micro, small and medium enterprises Abstract: Online marketing is a strategy to answer the challenges of developing digital media, in which a convenient method of delivery to customers is crucial. Social media is a mainstay for conveying various kind of information about products to customers. Facebook and Instagram, in particular, are the social medias chosen due to their popularity. They offer many features and conveniences, and there is the closeness of MSMEs customers' characteristics with these two social media users. The purpose of this study is to analyse internal and external factors influencing online marketing communications for MSMEs products, and also to describe the use of social media in marketing MSMEs products. This research uses a descriptive method. Data collection is carried out through interviews and distributing questionnaires to MSMEs of leather bags in Indonesia. The results of analysis using analytical hierarchy process (AHP) show that the opinion of respondents indicating product information aspect (24% with the weight value of 0.240) is the most important aspect to consider in the development of small-scale leather bag industry in Indonesia. Leather bag products of Indonesian MSMEs have been widely used by the public and informed on social media of Facebook and Instagram using the hashtag #leathergarutjawabarat. Journal: Int. J. of Productivity and Quality Management Pages: 123-141 Issue: 1 Volume: 38 Year: 2023 Keywords: micro; small and medium enterprises; MSMEs; social media. File-URL: http://www.inderscience.com/link.php?id=128608 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:1:p:123-141 Template-Type: ReDIF-Article 1.0 Author-Name: Sara Las Cunha Author-X-Name-First: Sara Las Author-X-Name-Last: Cunha Author-Name: Renato Lopes da Costa Author-X-Name-First: Renato Lopes da Author-X-Name-Last: Costa Author-Name: Rui Gonçalves Author-X-Name-First: Rui Author-X-Name-Last: Gonçalves Author-Name: Leandro Pereira Author-X-Name-First: Leandro Author-X-Name-Last: Pereira Author-Name: Álvaro Dias Author-X-Name-First: Álvaro Author-X-Name-Last: Dias Title: Smart systems to mitigate failure of strategic alliances Abstract: Despite the strategic importance of alliances and the numerous benefits that this corporate strategy brings to companies, success rates are still very low, with several causes of failure presented in the literature. On the other hand, the implementation of smart systems has proved to be very promising when applied to the different tools of business management. In order to find solutions to this problem, the main objective of this investigation was to study the impact that the use of smart systems has on the operational optimisation of the company and in mitigating the causes of failure of strategic alliances in Portugal. This research used a qualitative approach, through the content analysis of 17 interviews with managers and professionals in the area. The study concludes that the implementation of smart systems has the potential to mitigate 7 of the 10 main causes of failure of strategic alliances. Also, concerning the future of the implementation of smart systems, it was concluded that the traditional models of strategic alliances are being questioned regarding their effectiveness and adequacy in dealing with the new market challenges brought about by technological development and should therefore be rethought and adapted to a more collaborative and integrated model. Journal: Int. J. of Productivity and Quality Management Pages: 26-52 Issue: 1 Volume: 38 Year: 2023 Keywords: artificial intelligence; strategic alliances; smart systems. File-URL: http://www.inderscience.com/link.php?id=128609 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:1:p:26-52 Template-Type: ReDIF-Article 1.0 Author-Name: Harsimran Singh Sodhi Author-X-Name-First: Harsimran Singh Author-X-Name-Last: Sodhi Title: Estimation of critical success factors of Lean Six Sigma for scrap reduction and quality improvement in manufacturing SMEs Abstract: The purpose of this research paper is to present the critical factors that are responsible for the successful implementation of Lean Six Sigma (LSS) practices within manufacturing SMEs. A combination of comprehensive literature review and visits to various SMEs based in the northern part of India were employed in the study. The companies' practices were observed to highlight the degree of LSS implementation within these companies. This was followed by interviewing of the relevant and key personnel involved in lean implementation. Results were analysed and validated through workshops and case studies. Several critical factors that determine the success of implementing the concept of LSS within SMEs are identified. Leadership, management, finance organisational culture and skills and expertise, amongst other factors; are classified as the most pertinent issues critical for the successful adoption of LSS within SMEs environment. Further regression test has been performed upon the identified critical success factors to determine their significance with respect to scrap reduction and quality improvement. Journal: Int. J. of Productivity and Quality Management Pages: 270-284 Issue: 2 Volume: 38 Year: 2023 Keywords: lean manufacturing; Six Sigma; SMEs; Lean Six Sigma; LSS. File-URL: http://www.inderscience.com/link.php?id=129647 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:2:p:270-284 Template-Type: ReDIF-Article 1.0 Author-Name: Georgii Pipiay Author-X-Name-First: Georgii Author-X-Name-Last: Pipiay Author-Name: Liudmila Chernenkaya Author-X-Name-First: Liudmila Author-X-Name-Last: Chernenkaya Author-Name: Vladimir Mager Author-X-Name-First: Vladimir Author-X-Name-Last: Mager Title: Fuzzy inference system for a bilevel quality assessment optimisation model Abstract: In the context of the industry digital development, producers are required to improve all elements of the product life cycle, and in particular, the monitoring and assessment of product quality, since the degree of all stakeholders' satisfaction depends on this. In order to select right models for product quality monitoring and assessment, it is necessary to identify sources of the measured or evaluated information. This problem requires the development of flexible systems for processing and analysing primary information that can take into account heterogeneous information in the production process. In this paper, a fuzzy inference system is proposed for solving the task of bilevel product quality optimisation at the production stage, and fuzzy partial indicators of product quality are obtained, including the possibility of using these product quality indicators to solve the task of bilevel product quality optimisation. In the presented work, methods and approaches will be proposed for solving the problem of assessing product quality. Journal: Int. J. of Productivity and Quality Management Pages: 171-196 Issue: 2 Volume: 40 Year: 2023 Keywords: quality assessment methodology; bilevel optimisation; partial criteria; objective functions; fuzzy inference system. File-URL: http://www.inderscience.com/link.php?id=134266 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:2:p:171-196 Template-Type: ReDIF-Article 1.0 Author-Name: Rawa Hijazi Author-X-Name-First: Rawa Author-X-Name-Last: Hijazi Title: Knowledge-sharing's facilitating role: innovative performance and total quality management Abstract: Within the field concerning innovative performance (IP), which is extensive in its research, a wealth of research has zoned in on the encouragement of IP within a given workplace via total quality management (TQM), a concept that allows individuals to foster cooperation and ability to enhance IP (alongside knowledge-sharing [KS]). In mind of the above, 213 employees at Jordanian ISO 9000-certified SMEs participated in this study, with structural equation modelling (SEM) employed to analyse the ways in which IP was influenced by KS. The results show that the relation between TQM and IP is partly controlled through KS, such that it is necessary to recognise TQM as a multi-factorial problem, rather than selectively choosing individual factors, and that in order to facilitate more innovative performance, KS needs to further complement total quality (TQ). Journal: Int. J. of Productivity and Quality Management Pages: 243-270 Issue: 2 Volume: 40 Year: 2023 Keywords: total quality management; TQM; knowledge-sharing; innovation performance; project-based organisations; PBOs. File-URL: http://www.inderscience.com/link.php?id=134267 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:2:p:243-270 Template-Type: ReDIF-Article 1.0 Author-Name: M. Sunantha Author-X-Name-First: M. Author-X-Name-Last: Sunantha Author-Name: Akanksha Author-X-Name-First: Author-X-Name-Last: Akanksha Author-Name: Samiksha Meshram Author-X-Name-First: Samiksha Author-X-Name-Last: Meshram Author-Name: S. Vinodh Author-X-Name-First: S. Author-X-Name-Last: Vinodh Title: Application of MCDM tool for analysis of factors influencing integration of Industry 4.0 with agile manufacturing Abstract: The automotive sector usually has a benefit due to commonality of vehicle parts, but planners still find it difficult to keep a balance. From one vendor to different vendors, they must meet niche demands. To keep a balance between these differences, cost effectiveness and ensuring product quality is a big challenge for them. For this, they need to ensure integration between customer and manufacturer at various stages i.e., design, manufacturing, sales, and marketing, etc. Overcoming all limitations without technological advancement is technically not possible for the firms. Thus, this problem helps in the integration of agile manufacturing (AM) and Industry 4.0. Industry 4.0 could make firms more competitive and profitable by increasing flexibility and productivity. The identified factors are prioritised using multi criteria decision making (MCDM) tool. The outcome of this work will be helpful in assisting the firms to become more agile using Industry 4.0. Journal: Int. J. of Productivity and Quality Management Pages: 197-217 Issue: 2 Volume: 40 Year: 2023 Keywords: Industry 4.0; agile manufacturing; AM; internet of things; industrial internet of things; augmented and virtual reality; enterprise resource planning. File-URL: http://www.inderscience.com/link.php?id=134268 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:2:p:197-217 Template-Type: ReDIF-Article 1.0 Author-Name: Kamal Kishore Author-X-Name-First: Kamal Author-X-Name-Last: Kishore Author-Name: Manoj Kumar Sinha Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Sinha Title: Development of a hierarchical model for significant barriers in grinding technology using an integrated AHP-TISM approach Abstract: Presently, manufacturing industries is facing acute global competition based on technological advancement and resource availability. Therefore, it is essential to unearth barriers and enablers that hinder and promote the unexplored potential of the grinding technology. Grinding is always a high stake process where even a minute error can convert a product into a scrap. Based on the extant literature and expert's opinion, the present work initially identified eight barriers related to the grinding process. Further, using analytic hierarchy process, six significant barriers have been selected out of the earlier identified eight barriers. Additionally, the total interpretive structural modelling (TISM) based model incorporating the six key barriers has been developed that explains the relationship between these selected barriers, which essentially hinder the usage of the true potential of the grinding process. The developed TISM model indicates that conventional technology in the grinding industry primarily affects the cost of the manufactured products. Journal: Int. J. of Productivity and Quality Management Pages: 271-294 Issue: 2 Volume: 40 Year: 2023 Keywords: grinding; sustainable grinding; analytic hierarchy process; AHP; total interpretive structural modelling; TISM; barriers. File-URL: http://www.inderscience.com/link.php?id=134269 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:2:p:271-294 Template-Type: ReDIF-Article 1.0 Author-Name: Asghar Afshar Jahanshahi Author-X-Name-First: Asghar Afshar Author-X-Name-Last: Jahanshahi Author-Name: Amitab Bhattacharjee Author-X-Name-First: Amitab Author-X-Name-Last: Bhattacharjee Author-Name: Mohammad Rashed Hasan Polas Author-X-Name-First: Mohammad Rashed Hasan Author-X-Name-Last: Polas Title: The micro-foundations of sustainable entrepreneurship: the role of individuals' pro-social identity and organisational pro-social identity Abstract: The purpose of this study is to examine the effect of personal pro-social identity and organisational pro-social identity on sustainability-oriented entrepreneurial intention through the use of identity theory. Sustainability-oriented entrepreneurs are those who are able to identify and seize opportunities at the root of environmental dilemma. In order to identify who has more intention of becoming sustainability-oriented entrepreneurs, we investigated the direct effect of individuals' pro-social identity (personal pro-social identity and organisational pro-social identity) regarding their intention of becoming sustainability-oriented entrepreneurs. Furthermore, we tested the indirect effect of individual identities on sustainability-oriented entrepreneurial intentions by mediating the role of public service motivation. Survey data from 235 Bangladeshi students, who received entrepreneurship training, indicates that individuals with a personal pro-social identity are more likely to translate positive desirability into sustainability-oriented entrepreneurial intentions. Furthermore, public service motivation is underlying mechanism for explaining the association between personal pro-social identity and sustainability-oriented entrepreneurial intentions. Journal: Int. J. of Productivity and Quality Management Pages: 149-170 Issue: 2 Volume: 40 Year: 2023 Keywords: pro-social identity; sustainability; entrepreneurial intention; survey; Bangladesh. File-URL: http://www.inderscience.com/link.php?id=134270 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:2:p:149-170 Template-Type: ReDIF-Article 1.0 Author-Name: Kenya Cristina Velasco-Tapia Author-X-Name-First: Kenya Cristina Author-X-Name-Last: Velasco-Tapia Author-Name: Sonia Valeria Avilés-Sacoto Author-X-Name-First: Sonia Valeria Author-X-Name-Last: Avilés-Sacoto Title: Lean in the food sector: strategy to implement lean tools in micro and small enterprises in Quito, Ecuador Abstract: The COVID-19 pandemic changed the scenario for all types of enterprises by incorporating new routines to maintain personnel safety, which contributed to increased production time. Micro and small enterprises, which represent 97.89% of the Ecuadorian business network, are not exempt from this situation. Therefore, they need an easy-to-implement strategy to reduce production time, due to their limited resources. This study aims to establish a strategy to implement lean tools in micro and small enterprises in the food sector in Quito. The first step in this process includes a survey to assess the problems related to the eight types of waste. Then, several training sessions were carried out to implement the strategy, based on lean management. Finally, in the monitoring and control phases, the impact of the tools in the short-term is analysed. The effectiveness of this strategy is validated by the elimination of the enterprises' common waste, excessive inventory. Journal: Int. J. of Productivity and Quality Management Pages: 218-242 Issue: 2 Volume: 40 Year: 2023 Keywords: lean tools; micro and small enterprises; food sector; Ecuador. File-URL: http://www.inderscience.com/link.php?id=134274 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:2:p:218-242 Template-Type: ReDIF-Article 1.0 Author-Name: Dheeraj Nimawat Author-X-Name-First: Dheeraj Author-X-Name-Last: Nimawat Author-Name: B.D. Gidwani Author-X-Name-First: B.D. Author-X-Name-Last: Gidwani Title: Empirical survey on key technologies and enabling factors for Industry 4.0 innovation in the manufacturing sector Abstract: The contemporary era has observed expeditious and astounding transitions, mainly from doing business to technological advances. Manufacturing industries have tried to adopt a new concept change, i.e., Industry 4.0, where scientific myths have become a scientific reality, and the primary catalyst is technological convergence. Therefore ensuring that every technical development meets and improves everything is an excellent chance for almost all. The research intends to examine the status of the adoption of Industry 4.0 in manufacturing industries by taking into account its key technologies in the Indian scenario sense. In this paper, a survey has been presented about the status of innovative Industry 4.0 technologies and its enabling factors, quantified in recognition of their number of appearances in manufacturing industries. The findings indicated the correlation among the key technologies and enabling factors to ensure the readiness of Industry 4.0 in manufacturing industries. This research indicates the requirement of implementing the principles of Industry 4.0 throughout the existing systems of manufacturing. Journal: Int. J. of Productivity and Quality Management Pages: 494-517 Issue: 4 Volume: 38 Year: 2023 Keywords: fourth industrial revolution; cyber-physical systems; CPSs; Spearman's correlation analysis; industrial internet of things; IIoT; cybersecurity; system integrations; autonomous robotics. File-URL: http://www.inderscience.com/link.php?id=130182 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:4:p:494-517 Template-Type: ReDIF-Article 1.0 Author-Name: Roland Schmuck Author-X-Name-First: Roland Author-X-Name-Last: Schmuck Title: Comparison of the use of ICT resources of ISO 9001 certified SMEs and non-certified SMEs in Hungary Abstract: Digitisation and the use of information and communication technologies (ICT) is a must for small and medium enterprises (SMEs) to keep up with the global competition. ICT is part of the ten pillars of competitiveness. Quality management systems need information and analysis of data. The adoption ladder approach shows how a company can introduce ICT to its operations. The current research is based on a survey of 1,381 Hungarian SMEs according to their use of ICT and their implementation of ISO 9001 certified quality management systems. The results show a clear advantage of SMEs with ISO 9001 certified quality management systems in the use of ICT. This advantage includes the higher likelihood of using computers in networks, having internet connections, using e-mail, having websites, and using specialised software. The biggest advantage of ISO 9001 certified companies was found in having English language websites and using specialised software. Journal: Int. J. of Productivity and Quality Management Pages: 545-562 Issue: 4 Volume: 38 Year: 2023 Keywords: information and communication technology; ICT; small and medium enterprises; SMEs; resources; quality management; ISO 9001; Hungary. File-URL: http://www.inderscience.com/link.php?id=130183 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:4:p:545-562 Template-Type: ReDIF-Article 1.0 Author-Name: Bahram Nabilou Author-X-Name-First: Bahram Author-X-Name-Last: Nabilou Author-Name: Alireza Ghorbani Author-X-Name-First: Alireza Author-X-Name-Last: Ghorbani Author-Name: Siamak Aghlmand Author-X-Name-First: Siamak Author-X-Name-Last: Aghlmand Author-Name: Parviz Salem Safi Author-X-Name-First: Parviz Salem Author-X-Name-Last: Safi Author-Name: Hasan Yusefzadeh Author-X-Name-First: Hasan Author-X-Name-Last: Yusefzadeh Title: The efficiency of hospitals before and after the implementation of health system reform plan: a case study of Iran Abstract: Hospitals need to regularly assess their performance to improve the quality of their services. This study was aimed to investigate the status of hospitals of Urmia University of Medical Sciences before and after the implementation of the health system reform plan, by stochastic frontier analysis method. This was a descriptive-analytic study performed in 24 hospitals affiliated with Urmia University of Medical Sciences before and after the implementation of the health system reform plan during the years 2013-2017. The average efficiency score in the investigated hospitals during the study period was 0.802 based on the estimated technical efficiency. Therefore, the capacity to enhance the efficiency of these hospitals was calculated to be 0.198. Our findings showed that managers should pay particular attention to planning issues to increase the efficiency and management of resources, and to be able to enhance their efficiency level in hospitals as well as minimise their costs. Journal: Int. J. of Productivity and Quality Management Pages: 482-493 Issue: 4 Volume: 38 Year: 2023 Keywords: health system reform plan; stochastic frontier analysis; SFA; hospital; efficiency; Iran. File-URL: http://www.inderscience.com/link.php?id=130184 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:4:p:482-493 Template-Type: ReDIF-Article 1.0 Author-Name: Osama Khaled Alkhlaifat Author-X-Name-First: Osama Khaled Author-X-Name-Last: Alkhlaifat Author-Name: László Koloszár Author-X-Name-First: László Author-X-Name-Last: Koloszár Title: The effectiveness of lean management applying process: case study on Jordan Electricity Distribution Company Abstract: This study sought to determine the efficacy of applying lean management (LM) principles by measuring the efforts made in application, then comparing these efforts with the perceived effectiveness of the application process from the employees' point of view in the Jordan Electricity Distribution Company (EDCO). The current study deals with the main principles of LM: customer focus, standardisation, waste elimination, workflow and continuous improvement. Descriptive analysis was used for the data collected from 234 randomly selected employees using a questionnaire. The results indicate that the effectiveness of LM principles ranged from mid to high in all of the company's branches. There is also a gap between the efforts made and application effectiveness; the achieved effectiveness is less than the invested efforts, which indicates wasted resources. Journal: Int. J. of Productivity and Quality Management Pages: 464-481 Issue: 4 Volume: 38 Year: 2023 Keywords: lean management; lean principles; effectiveness; implementation processes; implementation teams; organisational culture; lean implementation; process improvement; strategic orientation. File-URL: http://www.inderscience.com/link.php?id=130185 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:4:p:464-481 Template-Type: ReDIF-Article 1.0 Author-Name: Emad Adel Shdaifat Author-X-Name-First: Emad Adel Author-X-Name-Last: Shdaifat Author-Name: Main Naser Alolayyan Author-X-Name-First: Main Naser Author-X-Name-Last: Alolayyan Author-Name: Ahrjaynes Balanag Rosario Author-X-Name-First: Ahrjaynes Balanag Author-X-Name-Last: Rosario Author-Name: Najla Mohd Al-Ansari Author-X-Name-First: Najla Mohd Author-X-Name-Last: Al-Ansari Title: Absenteeism among nurses: costs, working conditions, and related factors Abstract: This paper determines productivity loss due to nursing absenteeism, identify causes and frequencies of absenteeism, describe working conditions, and determine predictors of absenteeism. A descriptive cross-sectional study was carried out amongst 306 nurses in a university hospital using stratified random sampling. Binary logistic regression was performed to identify the predictors of absenteeism. The study found that productivity loss due to absenteeism in the studied teaching hospital was 425,749 USD annually. The most common cause of absence was minor aliment, followed by fatigue related to working overload. The predictors of absence among nurses were: nurses working in A-shift, having children, working in ICUs, and having normal BMI. The study indicates that the impact of absenteeism on productivity loss is high. More research is required to develop a deeper understanding of the relationship between absenteeism and its related factors. Journal: Int. J. of Productivity and Quality Management Pages: 518-544 Issue: 4 Volume: 38 Year: 2023 Keywords: absenteeism; productivity loss; nurses; work condition. File-URL: http://www.inderscience.com/link.php?id=130186 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:4:p:518-544 Template-Type: ReDIF-Article 1.0 Author-Name: Chi On Chan Author-X-Name-First: Chi On Author-X-Name-Last: Chan Author-Name: Henry Lau Author-X-Name-First: Henry Author-X-Name-Last: Lau Author-Name: Youqing Fan Author-X-Name-First: Youqing Author-X-Name-Last: Fan Title: The role of Yamazumi chart in lean standardisation: modelling and analysis using performance loss function Abstract: Yamazumi chart plays an extremely important role in balancing workload and meeting customer targeted demand in lean standardisation. This paper develops a comprehensive measurement index, performance loss function (PLF), based on the Yamazumi chart on standard work, in which the workload balance and meeting targeted demand can be measured together in general U-line and cross U-line condition. In addition, the analysis of the related tools and its flexibility to response the market demand changes are also discussed. By using PLF, it can be evaluated more quickly to find the best way in the iterative process of task allocation. This paper contributes to filling up the academic gap in the literature of the application in Yamazumi chart, and in providing the theoretical basis and metrics. Journal: Int. J. of Productivity and Quality Management Pages: 435-463 Issue: 4 Volume: 38 Year: 2023 Keywords: lean tools; line balancing; Yamazumi chart; layout; standardisation. File-URL: http://www.inderscience.com/link.php?id=130187 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:38:y:2023:i:4:p:435-463 Template-Type: ReDIF-Article 1.0 Author-Name: Ankesh Mittal Author-X-Name-First: Ankesh Author-X-Name-Last: Mittal Author-Name: Pardeep Gupta Author-X-Name-First: Pardeep Author-X-Name-Last: Gupta Author-Name: Vimal Kumar Author-X-Name-First: Vimal Author-X-Name-Last: Kumar Author-Name: Pratima Verma Author-X-Name-First: Pratima Author-X-Name-Last: Verma Title: The role of barriers to TQM success: a case study of Deming awarded industry Abstract: The aim of this paper is to explore the importance of the barriers encountered during TQM implementation in the context of Deming awarded industry in India. Based on the literature review, and expert opinions, ten barriers have been identified. Consequently, expert judgement has been engaged through the AHP approach to determine the role of each barrier. The result reveals that the lack of leadership is the top positioned and significant barrier with the highest global weight of 30.77% chased by lack of communication with the global weight of 19.68% and hindering the winning Deming Award. The findings of this study will facilitate researchers, consultants, policymakers, and decision-makers to implement TQM efficiently. In addition, the findings will assist the stakeholders to find the weight of importance of different barriers. Accordingly, they will make a plan to overcome the major TQM barriers which will increase the success rate of TQM implementation. Journal: Int. J. of Productivity and Quality Management Pages: 295-307 Issue: 3 Volume: 40 Year: 2023 Keywords: Deming awarded organisations; total quality management; barriers; analytical hierarchy process. File-URL: http://www.inderscience.com/link.php?id=134806 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:3:p:295-307 Template-Type: ReDIF-Article 1.0 Author-Name: Abhishek Raj Author-X-Name-First: Abhishek Author-X-Name-Last: Raj Author-Name: Cherian Samuel Author-X-Name-First: Cherian Author-X-Name-Last: Samuel Title: Identifying and evaluating barriers for healthcare waste management: an integrated approach Abstract: The World Health Organization (WHO) identified healthcare waste as highly infectious and threatening the environment and human health. India's current healthcare waste management system has certain limitations, which lead to ineffective waste handling practices. So, proper healthcare waste treatment is becoming mandatory for the environment and safety. Healthcare waste management (HCWM) requires efficient collection and segregation of waste for proper disposal. The paper approaches the healthcare sector's issues and challenges in treating and managing healthcare waste. Interpretive structural modelling (ISM) was used to find the design requirements, which were transferred to QFD for prioritising. Results from ISM and QFD indicated that government support and policies, awareness, training and workshops, high priority to waste management issues, and support of top authorities have significant implications on people and society. This analysis will provide a result that will help the stakeholders implement healthcare waste management. Journal: Int. J. of Productivity and Quality Management Pages: 364-382 Issue: 3 Volume: 40 Year: 2023 Keywords: healthcare; waste management; interpretive structural modelling; ISM; quality function deployment; QFD; India. File-URL: http://www.inderscience.com/link.php?id=134808 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:3:p:364-382 Template-Type: ReDIF-Article 1.0 Author-Name: Harshad D. Santoki Author-X-Name-First: Harshad D. Author-X-Name-Last: Santoki Author-Name: Ghanshyam D. Acharya Author-X-Name-First: Ghanshyam D. Author-X-Name-Last: Acharya Author-Name: Shailee G. Acharya Author-X-Name-First: Shailee G. Author-X-Name-Last: Acharya Title: Evaluating MFCA-based system framework for performance improvement in ceramic tile manufacturing industry Abstract: In this paper, the applicability of 'material flow cost accounting' (MFCA) is demonstrated using a case study of ceramic tile manufacturing units located in the Morbi ceramic cluster. This study illustrates the entire process of MFCA implementation, from data collection to MFCA calculation to waste-reduction initiatives. The objectives of this study were to find ways to reduce material waste and losses, and enhance material and energy efficiency. The case study's findings suggest that MFCA is a useful tool that aids decision-makers in making better and more accurate decisions, resulting in long-term cost savings and improvement. Following the conclusion of the MFCA analysis, techniques for reducing losses and improving the production process were established. The outcomes of this study may motivate other SMEs to apply the MFCA approach to improve manufacturing system performance, and the framework provided by this study will potentially help other ceramic tile manufacturers implement it. Journal: Int. J. of Productivity and Quality Management Pages: 383-405 Issue: 3 Volume: 40 Year: 2023 Keywords: material flow cost accounting; MFCA; system framework; performance improvement; ceramic tiles manufacturing; small and medium sized enterprises; SMEs. File-URL: http://www.inderscience.com/link.php?id=134809 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:3:p:383-405 Template-Type: ReDIF-Article 1.0 Author-Name: Sara Ouchama Author-X-Name-First: Sara Author-X-Name-Last: Ouchama Author-Name: Dakkak Badr Author-X-Name-First: Dakkak Author-X-Name-Last: Badr Author-Name: El Hassan Irhirane Author-X-Name-First: El Hassan Author-X-Name-Last: Irhirane Title: Benefits of the changes of ISO9001:2015 on organisational performance Abstract: ISO 9001 is the international standard that specifies the requirements for quality management systems. Organisations implement the requirements of the standard to demonstrate their ability to provide products that meet customer requirements. Since September 2015, a new version has been installed. The objective of this document is to list the changes implemented by the new version of ISO 9001 and identify the impact of each change on the four axes of the Balanced Scorecard, it contains a comprehensive list publication that have already dealt with this subject. The study proposes a new approach to analysing the relationship between changes and performance, a comprehensive and multidimensional approach that brings together all the factors that influence this correlation. The analysis of 122 articles reveals that there is a positive relationship between the two areas in general, but does not allow us to decide on the impact of each change on organisational performance. Journal: Int. J. of Productivity and Quality Management Pages: 406-428 Issue: 3 Volume: 40 Year: 2023 Keywords: total quality management; TQM; ISO 9001:2015; balanced scorecard; global performance; organisation context; leadership; knowledge management; risk-based thinking. File-URL: http://www.inderscience.com/link.php?id=134810 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:3:p:406-428 Template-Type: ReDIF-Article 1.0 Author-Name: Dhaarsan Rajaratnam Author-X-Name-First: Dhaarsan Author-X-Name-Last: Rajaratnam Author-Name: Funlade Sunmola Author-X-Name-First: Funlade Author-X-Name-Last: Sunmola Title: Evaluation of airline catering supply chain practice effectiveness using fuzzy logic Abstract: Many organisations have realised significant benefits after implementing best supply chain practices and there are important lessons to be learnt across industry sectors, including in the airline catering industry. The airline catering industry is facing intense pressure to improve its service performance. An appropriate evaluation of supply chain practices will help in implementing effective practices to strengthen competitive position. This paper presents a conceptual model and methodology for assessing the effectiveness of supply chain practices in the airline catering industry, using fuzzy logic. The model is developed primarily from performance attributes, practice categories and supply chain practices specified in the SCOR framework. A supply chain practice effectiveness index is computed using the model, which reflects the current practice status of an airline catering supply chain. The model is illustrated using a case study. The methodology also helps in identifying weak performing practices. Areas of future work are suggested. Journal: Int. J. of Productivity and Quality Management Pages: 308-339 Issue: 3 Volume: 40 Year: 2023 Keywords: supply chain practice; practice effectiveness; SCOR; fuzzy logic; airline catering supply chain. File-URL: http://www.inderscience.com/link.php?id=134811 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:3:p:308-339 Template-Type: ReDIF-Article 1.0 Author-Name: Priyanka Kapoor Author-X-Name-First: Priyanka Author-X-Name-Last: Kapoor Author-Name: Shobhit Goel Author-X-Name-First: Shobhit Author-X-Name-Last: Goel Author-Name: Nidhi Nagar Author-X-Name-First: Nidhi Author-X-Name-Last: Nagar Title: Delineating a trajectory for progressive SMEs towards a sustainable future: a cluster-based approach Abstract: Small and medium enterprises (SMEs) are critical for the well-being and robustness of any economy. They account for more than 90% of firms and 50% of employment generated worldwide. Thus, they need to imbed sustainability in their operational construct to remain globally competitive and environmentally responsible. This work presents an 'enterprise success' framework comprising variables - entrepreneurial orientation, enterprise competitiveness and external environment. The commonality of attributes amongst the SMEs is examined to develop clusters exhibiting similar traits; thereby locating development strategies based on this cluster approach that positively impacts their performance. Cluster analysis is completed using the K-means clustering technique, identifying the homogeneous SME clusters based on various firm attributes. The cluster formation helps locate pertinent factors that impact the enterprise's long-term competitiveness, enabling the development of an innovative and strategic foresightedness for a sustainable future. The proposed framework offers managerial exhortations, highlighting the optimum solution transit strategy towards sustainability. Journal: Int. J. of Productivity and Quality Management Pages: 340-363 Issue: 3 Volume: 40 Year: 2023 Keywords: small and medium enterprises; SMEs; sustainability; interlocking circles model; entrepreneurial orientation; enterprise competitiveness; digital adoption; firm performance; cluster analysis; K-means clustering technique. File-URL: http://www.inderscience.com/link.php?id=134814 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:40:y:2023:i:3:p:340-363 Template-Type: ReDIF-Article 1.0 Author-Name: Guilherme Bergmann Borges Vieira Author-X-Name-First: Guilherme Bergmann Borges Author-X-Name-Last: Vieira Author-Name: Carlos Honorato Schuch Santos Author-X-Name-First: Carlos Honorato Schuch Author-X-Name-Last: Santos Author-Name: Gabriel Vidor Author-X-Name-First: Gabriel Author-X-Name-Last: Vidor Author-Name: Roberto Birch Gonçalves Author-X-Name-First: Roberto Birch Author-X-Name-Last: Gonçalves Author-Name: Cíntia Paese Giacomello Author-X-Name-First: Cíntia Paese Author-X-Name-Last: Giacomello Title: Efficiency evaluation of cooperatives and wine industries: a study in Southern Brazil Abstract: This study aimed to comparatively evaluate the efficiency of cooperatives and wine industries located in southern Brazil, using data envelopment analysis (DEA). The input and output definitions were based on literature review about DEA application in the wine sector. Data was collected based on the information available in the sector, resulting from a census research, and complemented by a field study. The results indicated an average efficiency of 0.318, ranging from a minimum of 0.011 to a maximum of 1. The standard deviation was 0.241, showing a coefficient of variation of 75.7%. From the 280 analysed companies, only ten showed efficiency rates equal to 1, which shows a considerable room for improvements. The efficient DMUs were from younger and leaner companies. These companies had higher revenues and net profits 2.5 times higher than the total sample. The findings of this research can assist both in the definition of public policies for the wine sector and in the identification of actions to improve less efficient companies. Journal: Int. J. of Productivity and Quality Management Pages: 287-301 Issue: 3 Volume: 39 Year: 2023 Keywords: food industry; agricultural performance; data envelopment analysis; DEA; wine sector; Southern Brazil. File-URL: http://www.inderscience.com/link.php?id=132258 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:3:p:287-301 Template-Type: ReDIF-Article 1.0 Author-Name: Sharfuddin Ahmed Khan Author-X-Name-First: Sharfuddin Ahmed Author-X-Name-Last: Khan Author-Name: Dalya Mufleh Al-Rawi Author-X-Name-First: Dalya Mufleh Author-X-Name-Last: Al-Rawi Author-Name: Muhammad Shujaat Mubarik Author-X-Name-First: Muhammad Shujaat Author-X-Name-Last: Mubarik Title: A DMAIC approach for warehouse storage and order picking process improvement Abstract: Warehouses play an important role as a linkage of the supply chains. Once the shipment arrives at the warehouse, it becomes the warehouse responsibility to manage the movements and transfers of the goods. The purpose of this paper is to analyse and improve the storage and picking process system. This study implemented a well-known process improvement technique, define-measure-analyse-improve-control (DMAIC), in an international courier company's warehouse, consisting of approximately 60 K sq. ft. with a storage capacity of 60 million pieces. The results show a reduction of approx. 9.9% in cost per order, increased items per picker/hour from 42 to 59 items, time per order fulfilment from 8-10 minutes to 2-4 minutes, and improved worker efficiency from 33% to 83%. After implementing our proposed methodology, managers and decision makers saw an improvement in their warehousing operations in terms of efficiency and effectiveness. Journal: Int. J. of Productivity and Quality Management Pages: 330-361 Issue: 3 Volume: 39 Year: 2023 Keywords: warehouse storage; order picking process; DMAIC cycle; process improvement; relationship chart. File-URL: http://www.inderscience.com/link.php?id=132260 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:3:p:330-361 Template-Type: ReDIF-Article 1.0 Author-Name: Bambang Trigunarsyah Author-X-Name-First: Bambang Author-X-Name-Last: Trigunarsyah Author-Name: Ammar Moohialdin Author-X-Name-First: Ammar Author-X-Name-Last: Moohialdin Author-Name: Muhammad Saiful Islam Author-X-Name-First: Muhammad Saiful Author-X-Name-Last: Islam Title: Quality management system framework for construction companies in the Kingdom of Saudi Arabia Abstract: The construction sector in Saudi Arabia is the largest and fastest-growing market in the Gulf region. However, there are considerable quality service gaps that affect the overall performance of the construction projects. Achieving a high quality for construction projects is strongly associated with managing interrelated organisational processes and the company-specific practice and culture. Under this context, this paper develops a quality management system (QMS) for Saudi construction companies. The QMS is developed based on three primary sources: literature review, case studies on real-world practices of QMS implementations in Saudi Arabia and ISO 9001. The study results demonstrate that the application of the QMS needs to consider five main components: top management commitment, facilitation of QMS application, company and project-based QMS, and evaluation and correction. The proposed QMS model can equally be implemented in culturally and economically similar countries like KSA. Journal: Int. J. of Productivity and Quality Management Pages: 302-329 Issue: 3 Volume: 39 Year: 2023 Keywords: construction industry; quality management system; QMS; company-based QMS; Saudi Arabia; organisational process. File-URL: http://www.inderscience.com/link.php?id=132262 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:3:p:302-329 Template-Type: ReDIF-Article 1.0 Author-Name: Saeid Sadeghi Darvazeh Author-X-Name-First: Saeid Sadeghi Author-X-Name-Last: Darvazeh Author-Name: Maghsoud Amiri Author-X-Name-First: Maghsoud Author-X-Name-Last: Amiri Author-Name: Farzaneh Mansouri Musolu Author-X-Name-First: Farzaneh Mansouri Author-X-Name-Last: Musolu Author-Name: Masoomeh Sadeghi Author-X-Name-First: Masoomeh Author-X-Name-Last: Sadeghi Author-Name: Yaser Goldust Author-X-Name-First: Yaser Author-X-Name-Last: Goldust Author-Name: Sara Moslemi Author-X-Name-First: Sara Author-X-Name-Last: Moslemi Title: Gap analysis based on TQM criteria using BWM-IPA hybrid method: a case study Abstract: Despite the importance of paying attention to TQM criteria on organisational productivity and performance, many managers still do not clearly understand how to identify and analyse gaps concerning TQM criteria. This study aims to provide a map-road to show how the managers can evaluate and analyse the gap in TQM criteria and then provide some practical strategy to eliminate the identified gaps. To this end, Alpha Gas Refinery Co. has been selected as a case study, and the data collected from the six managers and experts of the company to determine the current and ideal situation of the company concerning TQM criteria. To analyse data the best worst method (BWM) was used and the degree of current and ideal performance has been calculated. Then, the gap between the current and the ideal situation was determined using the importance-performance analysis (IPA) technique. Finally, some practical strategies are proposed to reduce gaps. Journal: Int. J. of Productivity and Quality Management Pages: 387-408 Issue: 3 Volume: 39 Year: 2023 Keywords: total quality management; TQM; gap analysis; best worst method; BWM; importance-performance analysis; IPA; oil and gas industry. File-URL: http://www.inderscience.com/link.php?id=132265 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:3:p:387-408 Template-Type: ReDIF-Article 1.0 Author-Name: Najm A. Najm Author-X-Name-First: Najm A. Author-X-Name-Last: Najm Author-Name: Mohammad S. Alhmeidiyeen Author-X-Name-First: Mohammad S. Author-X-Name-Last: Alhmeidiyeen Author-Name: Naser A. Abuyassin Author-X-Name-First: Naser A. Author-X-Name-Last: Abuyassin Author-Name: Jasser A. Al-Nasour Author-X-Name-First: Jasser A. Author-X-Name-Last: Al-Nasour Title: Project management ethics and corporate reputation: the mediating role of employee satisfaction Abstract: This study seeks to explore the impact of project management ethics on the corporate reputation. Project management ethics included five dimensions: the first four dimensions (responsibility, respect for commitments, fairness, and honesty) were taken from the project management ethics code issued by the American project management institute, with a fifth dimension being ethical citizenship proposed by the researchers. The study also sought to determine the impact of employee satisfaction as a mediating variable on the relationship between project management ethics and company reputation. The study was carried out on the Greater Amman Municipality (the capital of Jordan), which is characterised by a number of projects implemented in many sites by its engineering units. The number of respondents participating in the study sample was 112 respondents, including engineers, technicians, and administrative employees. The results of the study confirmed that all dimensions of project management ethics had a positive impact on the company's reputation, with the exception of ethical citizenship, which had no significant impact on the corporate reputation. In addition, employee satisfaction as a mediating variable had a significant impact on the relationship between ethics and the corporate reputation. Journal: Int. J. of Productivity and Quality Management Pages: 409-429 Issue: 3 Volume: 39 Year: 2023 Keywords: project management; ethics; PMI code of ethics; corporate reputation; employee satisfaction. File-URL: http://www.inderscience.com/link.php?id=132267 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:3:p:409-429 Template-Type: ReDIF-Article 1.0 Author-Name: Seyyed Shahram Fatemi Author-X-Name-First: Seyyed Shahram Author-X-Name-Last: Fatemi Author-Name: Mehrdad Javadi Author-X-Name-First: Mehrdad Author-X-Name-Last: Javadi Author-Name: Amir Azizi Author-X-Name-First: Amir Author-X-Name-Last: Azizi Author-Name: Esmaeil Najafi Author-X-Name-First: Esmaeil Author-X-Name-Last: Najafi Title: Presenting a multi-objective intelligent dynamic model of preventive maintenance using data mining Abstract: The aim of this paper is the design of an intelligent dynamic model of preventive maintenance using multi-objective optimisation and data mining, based on textile and clothing industry data, especially Borujerd textile factories. Based on the samples from the semi-annual data and reports of the textile and clothing industries during the years 2013 to 2018, the data sets of the present study were compiled to perform data mining calculations. Based on the information of the comparative diagram of changing the variables of the dynamic model and by changing the initial level of the rate of change of preventive maintenance, it was determined that dynamic growth rate of the variable of 'workplace factor' with the lowest growth rate; 'technology factor' with moderate growth; 'strategy factor' with the highest growth rate; 'employee factor' with a desirable growth and 'quality factor' with a good growth rate were the results. Journal: Int. J. of Productivity and Quality Management Pages: 362-386 Issue: 3 Volume: 39 Year: 2023 Keywords: maintenance; Vensim system dynamics environment; Clementine data mining environment; fuzzy artificial neural network. File-URL: http://www.inderscience.com/link.php?id=132268 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:3:p:362-386 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Shamsuzzaman Author-X-Name-First: Mohammad Author-X-Name-Last: Shamsuzzaman Author-Name: Nadin AlHerimi Author-X-Name-First: Nadin Author-X-Name-Last: AlHerimi Author-Name: Salah Haridy Author-X-Name-First: Salah Author-X-Name-Last: Haridy Author-Name: Ahm Shamsuzzoha Author-X-Name-First: Ahm Author-X-Name-Last: Shamsuzzoha Author-Name: Farah Abumadi Author-X-Name-First: Farah Author-X-Name-Last: Abumadi Author-Name: Rasha Al Jabban Author-X-Name-First: Rasha Al Author-X-Name-Last: Jabban Author-Name: Haya Rami Author-X-Name-First: Haya Author-X-Name-Last: Rami Author-Name: Joumana Asem Author-X-Name-First: Joumana Author-X-Name-Last: Asem Title: Deployment of Lean Six Sigma DMAIC methodology to improve productivity of a can manufacturing industry Abstract: This study proposes and follows a specific and systematic define-measure-analyse-improve-control (DMAIC)-based Lean Six Sigma (LSS) implementation framework for improving the productivity of a can manufacturing industry. A case study research methodology is adopted and implemented through the proposed LSS framework. The effectiveness of the LSS framework is evaluated in a metal fabrication industry producing metallic cans. It is found that the implementation of the LSS project improves the annual productivity of the company by about 511,992 non-defective products, which can successfully lead to an increase in the annual sales of about $25,600. This improvement is expected to maintain an efficient production process, increase customer satisfaction, and enhance company's goodwill and profit. This study is expected to help improving the understanding of how LSS methodology can be implemented in solving quality related problems and offer valuable insights for practitioners in metal can manufacturing industries. Journal: Int. J. of Productivity and Quality Management Pages: 171-196 Issue: 2 Volume: 39 Year: 2023 Keywords: productivity improvement; Lean Six Sigma; LSS; metal can industry; define-measure-analyse-improve-control; DMAIC; Pareto chart; control chart; cause and effect diagram; 5-why analysis; simulation. File-URL: http://www.inderscience.com/link.php?id=131286 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:2:p:171-196 Template-Type: ReDIF-Article 1.0 Author-Name: Álvaro Dias Author-X-Name-First: Álvaro Author-X-Name-Last: Dias Author-Name: Michelle Gayo Author-X-Name-First: Michelle Author-X-Name-Last: Gayo Author-Name: Leandro Pereira Author-X-Name-First: Leandro Author-X-Name-Last: Pereira Author-Name: Renato Lopes da Costa Author-X-Name-First: Renato Lopes da Author-X-Name-Last: Costa Author-Name: Rui Gonçalves Author-X-Name-First: Rui Author-X-Name-Last: Gonçalves Title: The role of organisational learning, entrepreneurship and innovation towards firm performance Abstract: Dynamic capabilities enable companies to change and reconfigure their strategies in order to adapt to the ever-changing business environment and maintain a sustainable competitive advantage. Given the importance of dynamic capabilities in today's economy, the purpose of this study is to understand the role of strategic flexibility as a dynamic capability in the development of organisational capabilities. This study aims to explore the indirect effect between strategic flexibility and firm performance through three organisational capabilities: organisational learning, entrepreneurship and innovation orientation in SMEs. In order to test the conceptual model, we conducted quantitative research using survey data from 180 SMEs. The contributions are twofold. First, we developed a unique and distinctive model to assess the indirect relationship between strategic flexibility and firm performance. Second, we realised the value of organisational learning as a mediating variable as it strengthens the relationship between strategic flexibility and firm performance. Journal: Int. J. of Productivity and Quality Management Pages: 197-221 Issue: 2 Volume: 39 Year: 2023 Keywords: entrepreneurship; organisational learning; innovation orientation; firm performance; dynamic capabilities. File-URL: http://www.inderscience.com/link.php?id=131287 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:2:p:197-221 Template-Type: ReDIF-Article 1.0 Author-Name: Sri Rahayu Salehan Author-X-Name-First: Sri Rahayu Author-X-Name-Last: Salehan Author-Name: Rosmaini Ahmad Author-X-Name-First: Rosmaini Author-X-Name-Last: Ahmad Title: Root cause analysis using extended cause-effect chain analysis plus method for cleanroom relative humidity problem in the semiconductor industry Abstract: This study presents a systematic root cause analysis (RCA) to investigate the relative humidity (RH) problem. The RCA method, known as extended cause-effect chain analysis plus (CECA+) is proposed. The method provides a systematic and attractive manner to manage multi-inter relationships of causes and effects of a problem. Based on the solutions idea generation and verification processes, a final solution idea was obtained. The cleanroom RH trend showed significant improvement that it met the specification of fewer fluctuations at <50%. In addition, the cleanroom temperature trend remained unchanged at the normal allowable cleanroom operation temperature target of < 23.5°C. These results indicate the proposed solution idea is effective for the problem being investigated. The proposed method has the potential to be applied independently to solve other complex manufacturing problems due to its generic structure design. Finally, it can be applied concurrently with other continuous improvement methodologies such as Lean Six Sigma. Journal: Int. J. of Productivity and Quality Management Pages: 257-286 Issue: 2 Volume: 39 Year: 2023 Keywords: root cause analysis; RCA; extended cause-effect chain analysis plus. File-URL: http://www.inderscience.com/link.php?id=131288 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:2:p:257-286 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Rashed Hasan Polas Author-X-Name-First: Mohammad Rashed Hasan Author-X-Name-Last: Polas Author-Name: Asghar Afshar Jahanshahi Author-X-Name-First: Asghar Afshar Author-X-Name-Last: Jahanshahi Author-Name: Mosab I. Tabash Author-X-Name-First: Mosab I. Author-X-Name-Last: Tabash Title: The relationship between street food attributes, tourist attitude and satisfaction towards revisit intention: empirical evidence from Bangladesh Abstract: The key purpose of the present study is to investigate halal street food attributes which enhance tourist's intention to revisit those destinations and to discover whether these relationships are mediated by the tourist overall perception and overall satisfaction towards local street food in Bangladesh. The study employs a quantitative method, with stratified random (probability) sampling used to compile a sample of 379 final responses from tourists in Bangladesh. The deductive hypothetical observational method was used in the positivism research approach. Sixteen hypotheses were formulated to explore the research objectives. Smart PLS 3.2.9 and SPSS V.25 were used to analyse the data gathered from respondents. The results of the study will enable practitioners and researchers to consider the factors that affect the selection of local street food by tourists, which increase the long-term economic benefits of the halal tourism sector in Bangladesh. Journal: Int. J. of Productivity and Quality Management Pages: 222-256 Issue: 2 Volume: 39 Year: 2023 Keywords: street food attributes; attitude; satisfaction; food tourism; halal tourism; Bangladesh. File-URL: http://www.inderscience.com/link.php?id=131289 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:2:p:222-256 Template-Type: ReDIF-Article 1.0 Author-Name: Gyanabrata Lahkar Author-X-Name-First: Gyanabrata Author-X-Name-Last: Lahkar Author-Name: Harishankar Baiju Author-X-Name-First: Harishankar Author-X-Name-Last: Baiju Author-Name: Divyansh Marwaha Author-X-Name-First: Divyansh Author-X-Name-Last: Marwaha Author-Name: Naveen Anand Daniel Author-X-Name-First: Naveen Anand Author-X-Name-Last: Daniel Title: Barriers to business growth in pharmaceutical SMEs - a sustainable perspective Abstract: The purpose of this paper is to study the barriers to sustainable business growth in SMEs with special emphasis on Indian pharmaceutical SMEs. Selected barriers are analysed to determine their relationships and relevance. Literature review was conducted to select barriers and identify research gap. Decision making trial and evaluation laboratory (DEMATEL) approach was the primary analysis approach and analytic hierarchy process (AHP) was adopted to calculate consistency of the results. Interrelationship between the selected barriers was established and the key barriers that need to be focused on were determined, namely, the high cost of implementing sustainable alternatives, lack of government support, logistics and lack of access to finances. The causal diagram showing the interrelationship and grouping of the selected barriers will be useful in creating business strategies and evaluation models, particularly in the pharmaceutical sector of SMEs. This paper highlights the research gap in the sustainable studies focusing on Indian SMEs in the pharmaceutical sector. DEMATEL approach to conduct barrier analysis has not been done previously in this scenario. Journal: Int. J. of Productivity and Quality Management Pages: 137-170 Issue: 2 Volume: 39 Year: 2023 Keywords: small and medium enterprises; sustainability; DEMATEL; supply chain; analytic hierarchy process; AHO; pharmaceutical SMEs; barrier analysis. File-URL: http://www.inderscience.com/link.php?id=131290 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:2:p:137-170 Template-Type: ReDIF-Article 1.0 Author-Name: Khaled Nawaser Author-X-Name-First: Khaled Author-X-Name-Last: Nawaser Author-Name: Mohammad Hakkak Author-X-Name-First: Mohammad Author-X-Name-Last: Hakkak Author-Name: Mohammad Amin Aeiny Author-X-Name-First: Mohammad Amin Author-X-Name-Last: Aeiny Author-Name: Ali Vafaei-Zadeh Author-X-Name-First: Ali Author-X-Name-Last: Vafaei-Zadeh Author-Name: Haniruzila Hanifah Author-X-Name-First: Haniruzila Author-X-Name-Last: Hanifah Title: The effect of green innovation on sustainable performance in SMEs: the mediating role of strategic learning Abstract: The effect of green innovation on sustainable performance has been investigated via analysing the mediating role of strategic learning. The statistical population involves 293 randomly-selected small-and medium-size companies being active in the field of chemical products in Eshtehard industrial town in Iran. Results verify that green innovation, both directly and indirectly, affects sustainable performance of the chemical industry through the strategic learning mediator variable. Our study also provides chemical industry stakeholders a theoretical innovative framework to figure out the impact of green innovation on sustainable performance by emphasising on strategic learning. Limitations of the study are indicated and directions for future research are noted. Journal: Int. J. of Productivity and Quality Management Pages: 490-511 Issue: 4 Volume: 39 Year: 2023 Keywords: sustainable performance; green innovation; strategic learning; chemical industry. File-URL: http://www.inderscience.com/link.php?id=132828 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:4:p:490-511 Template-Type: ReDIF-Article 1.0 Author-Name: Ha Thu Nguyen Author-X-Name-First: Ha Thu Author-X-Name-Last: Nguyen Author-Name: Anh Thi Tu Le Author-X-Name-First: Anh Thi Tu Author-X-Name-Last: Le Author-Name: Truong Trong Hoang Author-X-Name-First: Truong Trong Author-X-Name-Last: Hoang Title: Drivers of service productivity in the hospitality industry: a customer perspective Abstract: The Industrial Revolution 4.0 not only poses new challenges for hotel managers, but also opens up new data sources and potential analysis methods for research on service productivity and customer satisfaction. To explore determinants of tourism productivity from the customer's perspective, more than 2,700 reviews on Booking.com related to 21 luxury hotels in Vietnam were included in the integrated analysis process to make the most of both numerical and textual data. The findings of content analysis elucidated the basic and hidden dimensions of service that contribute to raising output of productivity - customer satisfaction. Besides, the comparison between the perceptions of the two main customer groups showed interesting differences between Asians and westerners. The study provides valuable suggestions for hotel managers to improve service productivity through enhancing customer satisfaction drivers and proposes to scholars a potential method for big data research and an approach to tourism service productivity. Journal: Int. J. of Productivity and Quality Management Pages: 464-489 Issue: 4 Volume: 39 Year: 2023 Keywords: tourism service productivity; customer satisfaction; customer online reviews; hospitality; tourism industry; hotel industry; content analysis; tourism employees. File-URL: http://www.inderscience.com/link.php?id=132829 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:4:p:464-489 Template-Type: ReDIF-Article 1.0 Author-Name: Rister Barreto Author-X-Name-First: Rister Author-X-Name-Last: Barreto Author-Name: Roberto Herrera Author-X-Name-First: Roberto Author-X-Name-Last: Herrera Title: Six sigma-oriented methodology for multivariate capability analysis to measure service quality in virtual education environments Abstract: Online education programs have become increasingly ubiquitous in the last few decades. This phenomenon has created the need for properly assessing service quality in virtual education environments. Traditional methods focus only on the technical aspects of online education, or manufacturing-like service transactions, thus neglecting vital factors that influence perceived service quality, such as human behaviour, support activities and administrative responsiveness. This paper proposes a service quality evaluation methodology for virtual education environments, incorporating elements from the Six Sigma methodology and multivariate capability analysis. The results show that implementing a Six Sigma approach in virtual education could provide the tools for decision-makers to direct their efforts to key quality-related aspects in order to improve student satisfaction levels and perceived service quality. Journal: Int. J. of Productivity and Quality Management Pages: 431-463 Issue: 4 Volume: 39 Year: 2023 Keywords: virtual education; service quality; Six Sigma; multivariate capability index. File-URL: http://www.inderscience.com/link.php?id=132830 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:4:p:431-463 Template-Type: ReDIF-Article 1.0 Author-Name: Elia Oey Author-X-Name-First: Elia Author-X-Name-Last: Oey Author-Name: Pande Putu Maharani Puspitasari Author-X-Name-First: Pande Putu Maharani Author-X-Name-Last: Puspitasari Author-Name: Fransiska Fransiska Author-X-Name-First: Fransiska Author-X-Name-Last: Fransiska Author-Name: Johanes Ronaldy Polla Author-X-Name-First: Johanes Ronaldy Author-X-Name-Last: Polla Title: Identifying and improving customer preferences of frozen tuna for the export market Abstract: Understanding customers' needs is crucial. This is even more important for global markets and when the products need a special supply chain such as frozen tuna. Indonesia plays an important role in the global tuna market. To maintain that position, it is important for Indonesian tuna exporters to understand their consumers' needs. This research used a combination of literature study and brainstorming with tuna experts to generate export customer attributes, called TunaQual. The study used a frozen tuna exporter in Jakarta Port as a showcase on how improvement can be conducted. It assessed the performance of the company against other Indonesian tuna suppliers using simultaneous importance performance analysis (SIPA) and quality function deployment (QFD). Action plans to improve current marketing and operation of the company were then generated. In addition, 23 attributes categorised under six groups was proposed as TunaQual, which should give guidelines for Indonesian frozen tuna exporters in general. Journal: Int. J. of Productivity and Quality Management Pages: 512-535 Issue: 4 Volume: 39 Year: 2023 Keywords: customer attributes; frozen tuna; TunaQual; quality function deployment; QFD; simultaneous importance performance analysis; SIPA. File-URL: http://www.inderscience.com/link.php?id=132831 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:4:p:512-535 Template-Type: ReDIF-Article 1.0 Author-Name: Mukhamad Najib Author-X-Name-First: Mukhamad Author-X-Name-Last: Najib Author-Name: Farah Fahma Author-X-Name-First: Farah Author-X-Name-Last: Fahma Title: Business sustainability for small coffee shops: the role of leader and quality Abstract: The rapid growth in the number of coffee shops in Indonesia and the increasingly fierce competition in that space presents a challenge for small independent coffee shops. To survive and have a sustainable business, small coffee shops must compete in a crowded market. One strategy to maintain a sustainable business is to meet and exceed customer expectations by providing exemplary service. This study analyses the influence of a quality-oriented culture and service quality on business sustainability and the role of leadership in achieving a quality culture, service quality and business sustainability. A total of 110 coffee shop owners and managers in Bogor, Indonesia, comprised the study sample. We analyse the relationship between variables using a structural equation model with partial least squares (SEM-PLS) approach. The results reveal that a leader significantly affects the establishment of a quality-oriented culture and actual service quality. Furthermore, our research also shows that having a quality culture and maintaining a high level of service quality significantly affects business sustainability. We provide several managerial implications and policy recommendations based on these results. Journal: Int. J. of Productivity and Quality Management Pages: 536-553 Issue: 4 Volume: 39 Year: 2023 Keywords: Indonesia; quality culture; service quality; small coffee shop; SEM-PLS. File-URL: http://www.inderscience.com/link.php?id=132832 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:4:p:536-553 Template-Type: ReDIF-Article 1.0 Author-Name: Angélica Luize Cardoso Ferreira Author-X-Name-First: Angélica Luize Cardoso Author-X-Name-Last: Ferreira Author-Name: Isadora Alves Lustosa Author-X-Name-First: Isadora Alves Author-X-Name-Last: Lustosa Author-Name: Ana Carolina Kogawa Author-X-Name-First: Ana Carolina Author-X-Name-Last: Kogawa Title: Quality management: history, evolution and aspects Abstract: After the Industrial Revolution, the growth of mass production allowed the export of products. From this context, it is crucial to mention the evolution of the concept of quality and the efforts made to understand and apply this parameter. So, this paper aims to rescue the history of quality management, by historical contexts and the main theorists of quality. Bibliographic research was conducted and compiled the various branches and theories of quality, as well as its path over the decades until the present moment. As a result, it is important to highlight the contribution of quality gurus and essential elements, like total quality control, quality management system and good manufacturing practice. The search for quality by companies can be summarised into one reason: its clients. Therefore, customers are a fundamental part of this history and that quality is a continuous process of constant improvement and adaptation to current needs. Journal: Int. J. of Productivity and Quality Management Pages: 554-566 Issue: 4 Volume: 39 Year: 2023 Keywords: good manufacturing practices; GMPs; quality assurance; quality control; quality management; quality tools; quality gurus; clients; total quality control; TQC; quality; service. File-URL: http://www.inderscience.com/link.php?id=132849 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpqma:v:39:y:2023:i:4:p:554-566