Template-Type: ReDIF-Article 1.0
Author-Name: Nuttasorn Ketprapakorn
Author-X-Name-First: Nuttasorn
Author-X-Name-Last: Ketprapakorn
Author-Name: Sooksan Kantabutra
Author-X-Name-First: Sooksan
Author-X-Name-Last: Kantabutra
Title: Toward a sustainable social healthcare enterprise development model
Abstract:
To fill in a gap in the literature, the present study aims at developing a sustainable social healthcare enterprise development model as a mode of public healthcare delivery. Among the first few studies to introduce such a model, it adopts the grounded theory approach and multi-data collection methods to explore the practices of a sustainable social healthcare enterprise. Findings disclose the focal core code of well-being and five other influencing core codes of social vision, values and norms, knowledge, local and international impact, the relationships of which are also discussed. These focal and influencing core codes form the components of the sustainable social healthcare enterprise development model. To improve external validity of the model, the present study draws on relevant existing theories and concepts as a solid theoretical foundation for the model. Managerial implications and future research directions are also discussed.
Journal: Int. J. of Productivity and Quality Management
Pages: 1-26
Issue: 1
Volume: 36
Year: 2022
Keywords: social enterprise; social entrepreneurship; sustainable enterprise; well-being; sustainable healthcare; sufficiency economy; sustainability.
File-URL: http://www.inderscience.com/link.php?id=124426
File-Format: text/html
File-Restriction: Open Access
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:1:p:1-26

Template-Type: ReDIF-Article 1.0
Author-Name: Mohammad Al-Dahiyat
Author-X-Name-First: Mohammad
Author-X-Name-Last: Al-Dahiyat
Author-Name: Mohammad Altarawneh
Author-X-Name-First: Mohammad
Author-X-Name-Last: Altarawneh
Author-Name: Ismail Altkryty
Author-X-Name-First: Ismail
Author-X-Name-Last: Altkryty
Author-Name: Abd El-Majeed Majali
Author-X-Name-First: Abd El-Majeed
Author-X-Name-Last: Majali
Title: Applicability of the balanced scorecard in higher education institutions: evidence from Jordan
Abstract:
This study contributes to the existing limited body of literature on the appropriateness and applicability of the BSC in higher education institutions (HEIs). It is considered among the first studies, at least in Jordan, which aims at investigating the applicability of the BSC in HEIs, with particular emphasis on a public university in Jordan. The case study methodology has been adopted utilising content analysis and questionnaire methods for data collection. The initial BSC model included 77 KPIs suitable for measuring the strategic performance of the case university grouped under seven perspectives. Using principal component factor analysis statistical technique, the study identified 45 KPIs, as the most important indicators, grouped under 15 components. The study recommends that higher education institutions in Jordan apply the BSC as a modern performance measurement system because of its applicability and appropriateness in enabling higher education administrators to manage their strategies, to attain institutional mission and strategic goals, and to improve accountability.
Journal: Int. J. of Productivity and Quality Management
Pages: 435-453
Issue: 4
Volume: 37
Year: 2022
Keywords: performance measurement; balanced scorecard; BSC; performance management; university; key performance indicators; KPIs.
File-URL: http://www.inderscience.com/link.php?id=127503
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:4:p:435-453

Template-Type: ReDIF-Article 1.0
Author-Name: Carolien Zegers
Author-X-Name-First: Carolien
Author-X-Name-Last: Zegers
Author-Name: Alaa Garad
Author-X-Name-First: Alaa
Author-X-Name-Last: Garad
Title: QM light, a proposed model for quality management in SMEs. Part 1: developing the model
Abstract:
Implementing quality management, while beneficial to all organisations, may be challenging for SMEs. Nevertheless, SMEs generate employment and contribute to innovation and sustainability, making them crucial to economies worldwide (OECD, 2017). We propose a model that helps SMEs to benefit from QM. We seek to answer key questions: 1) what makes the BE-models complex for SMEs to apply? 2) how can a 'QM light' model improve the applicability for SMEs? In this part, we introduce the developed model while part II will introduce the empirical evidence after implementing this proposed model, which draws on our extensive practice as quality management senior practitioners, while insights on the effects of implementing 'QM light' were gained from both theoretical perspectives and exploratory qualitative data. We address the low resource intensity, which affects the impact on performance and costs (ROI) for SMEs to implement QM, which should decrease the human and financial barriers.
Journal: Int. J. of Productivity and Quality Management
Pages: 468-480
Issue: 4
Volume: 37
Year: 2022
Keywords: empowerment; leadership; business excellence; total quality management; SMEs; European Foundation for Quality Management; EFQM.
File-URL: http://www.inderscience.com/link.php?id=127506
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:4:p:468-480

Template-Type: ReDIF-Article 1.0
Author-Name: Tarak Kumar Sahoo
Author-X-Name-First: Tarak Kumar
Author-X-Name-Last: Sahoo
Author-Name: Priyabrata Mohapatra
Author-X-Name-First: Priyabrata
Author-X-Name-Last: Mohapatra
Title: Application of total quality management to improve the quality of battery in India
Abstract:
The work incorporated in this article provides a detailed analysis of total quality management done by different models including just in time, Kanban, risk management, system standard, quality circle, Kaizen, 5S, etc. Where the main focus is given on the quality circle initiative which is implemented all over in many organisations. The main objective of the quality circle is increasing product quality, involvement in decision making, mutual help, customer satisfaction, etc. It increases employee satisfaction level and also increases involvement inter-department. It helps the organisation to make defect-free products and also helps to reduce the cost by applying the quality circle methodology and it develops a positive attitude and a sense of involvement in the decision-making processes of the services offered.
Journal: Int. J. of Productivity and Quality Management
Pages: 511-530
Issue: 4
Volume: 37
Year: 2022
Keywords: quality engineering; total quality management; TQM; gap analysis; India.
File-URL: http://www.inderscience.com/link.php?id=127507
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:4:p:511-530

Template-Type: ReDIF-Article 1.0
Author-Name: Mohsen Shojaee
Author-X-Name-First: Mohsen
Author-X-Name-Last: Shojaee
Author-Name: Din Mohammad Imani
Author-X-Name-First: Din Mohammad
Author-X-Name-Last: Imani
Author-Name: Samrad Jafarian-Namin
Author-X-Name-First: Samrad
Author-X-Name-Last: Jafarian-Namin
Author-Name: Abdorrahman Haeri
Author-X-Name-First: Abdorrahman
Author-X-Name-Last: Haeri
Title: Text mining, clustering, and forecasting horizons ahead in the field of quality and productivity
Abstract:
Investigating research trends in a scientific field during different time periods can provide a better understanding for researchers. They can properly plan for future research and allocation of necessary resources. The primary purpose of this study is to focus on the field of quality and productivity (QaP). In this regard, the data mining technique is used for clustering. Moreover, the general trend of each research is discussed in this study from different aspects. To extract the data, the Scopus database has been used as a complete database of scientific articles. Clustering is applied to the abstracts of 17,302 valid articles during the last 20 years (2000-2019). After using various techniques to prepare textual data, clusters are created using the k-means technique that can assign thematic labels in the field of QaP. Box-Jenkins approach is applied to select a model on Qap data.
Journal: Int. J. of Productivity and Quality Management
Pages: 559-577
Issue: 4
Volume: 37
Year: 2022
Keywords: text mining; clustering; quality and productivity; QaP; forecasting; ARIMA.
File-URL: http://www.inderscience.com/link.php?id=127508
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:4:p:559-577

Template-Type: ReDIF-Article 1.0
Author-Name: Marwa Hussein Al-Subehat
Author-X-Name-First: Marwa Hussein
Author-X-Name-Last: Al-Subehat
Title: The scope of the total quality management applications of the personnel according to Pareto chart in private hospitals in Abu Dhabi
Abstract:
This research aims to identify the scope of TQM application problems faced by Dar Al Shifa Private Hospital in Abu Dhabi. The problems identified are the following: the extent of influence of the senior management; the extent of the impact of monetary and moral incentives; the impact of the training factor; the impact of employee participation; and the effectiveness of communication between senior management and employees on the implementation of the concept of TQM. These problems are identified by Pareto chart, that; guides a team to focus on problems that offer the greatest potential for improvement, by showing different issues' relative frequency or size in a descending bar graph, which highlights the issues' cumulative impact. Teams may be able to focus on an issue that could have the greatest impact if solved or improved. In order to achieve the objectives of the research, the researcher categorised the nine issues to five different root causes that have a negative impact on the implementation of total quality management (TQM) requirements in the healthcare sector.
Journal: Int. J. of Productivity and Quality Management
Pages: 454-467
Issue: 4
Volume: 37
Year: 2022
Keywords: total quality management; TQM; personnel; Pareto chart; hospitals; training factor; employee participation; communication.
File-URL: http://www.inderscience.com/link.php?id=127510
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:4:p:454-467

Template-Type: ReDIF-Article 1.0
Author-Name: V. Sivabharathi
Author-X-Name-First: V.
Author-X-Name-Last: Sivabharathi
Author-Name: Roshni Pradhan
Author-X-Name-First: Roshni
Author-X-Name-Last: Pradhan
Author-Name: K. Mathiyazhagan
Author-X-Name-First: K.
Author-X-Name-Last: Mathiyazhagan
Author-Name: A. Senthil Kumar
Author-X-Name-First: A. Senthil
Author-X-Name-Last: Kumar
Title: Modelling the critical factors to control the warpage defect in a housing unit in a braking system using the analytic hierarchy process
Abstract:
Warpage is one of the defects in the injection-moulded housing unit used in the hydraulic brake system. It is a dimensional distortion present in a moulded product after it is ejected from the mould at the end of the injection moulding process. Literature review and discussion with experts were used to identify the critical factors which are responsible for the warpage defect of housing used in the hydraulic braking system. The analytic hierarchy process (AHP) is used to analyse and ranked the critical factors for warpage defect. The results can act as a benchmark during the injection moulding process for the tactful handling of critical factors to reduce the warpage. Also, it is inferred from the results, that pressure is the highest-ranked critical factors followed by geometry, temperature and time respectively. A total of 22 critical factors were identified using literature review and by discussing with industrial experts.
Journal: Int. J. of Productivity and Quality Management
Pages: 127-149
Issue: 1
Volume: 36
Year: 2022
Keywords: warpage defect; critical factors; analytic hierarchy process; AHP; injection moulding; India.
File-URL: http://www.inderscience.com/link.php?id=124439
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:1:p:127-149

Template-Type: ReDIF-Article 1.0
Author-Name: Albert Justice Kwarteng
Author-X-Name-First: Albert Justice
Author-X-Name-Last: Kwarteng
Title: Development and validation of instrument for service quality of TQM educational institutions: external customers' perspective
Abstract:
The study aims to identify quality dimensions, and provide valid and reliable measurement instruments for the service quality of TQM education institutions from the external customers' perspective. The external customers of three traditional universities in a developing country were involved in the study. A five-point Likert scale 26-item instrument was developed to elicit information from the selected participants. Out of 1,050 questionnaires administered, 834 were returned with 819 being eligible responses with the response rate of 79.4%. Confirmatory factor analysis yielded same five principles with the 26 items which accounted for 71.3% total variance explained. The internal consistency with an overall KMO value of 0.97 indicated higher reliability. The instrument is found to be valid and reliable. Further studies could be done to capture more public and private universities for comparison. The instrument could be used periodically to assess the service quality performances by the education institutions.
Journal: Int. J. of Productivity and Quality Management
Pages: 293-311
Issue: 2
Volume: 36
Year: 2022
Keywords: external customer; service quality dimension; factor analysis; internal consistency; expectation and perception; validity and reliability.
File-URL: http://www.inderscience.com/link.php?id=124703
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:2:p:293-311

Template-Type: ReDIF-Article 1.0
Author-Name: Kashif Ali
Author-X-Name-First: Kashif
Author-X-Name-Last: Ali
Author-Name: Satirenjit Kaur Johl
Author-X-Name-First: Satirenjit Kaur
Author-X-Name-Last: Johl
Title: Critical success factors of total quality management practices using Pareto analysis
Abstract:
In Industry 4.0, the concept of total quality management (TQM) has gained more importance because the survival of the organisation depends on better quality management. The objective of this study is to identify TQM critical success factors (CSFs). To achieve this purpose the empirical articles from 1987 to 2019 were studied. The descriptive results are presented such as publication years, journal and sector-wise distribution, and analysis of methods. A quality tool 'Pareto analysis' was applied to identify the critical success factors of TQM practices. The thematic analysis of 91 empirical studies identified the 8 'vital' and 20 'useful many' critical success factors. Based on findings two research contexts need further attention: Industry 4.0 and sustainability. The outcomes of this study contribute to the TQM existing body of knowledge that helps the researchers and practitioners to better understand TQM practices from different perspectives.
Journal: Int. J. of Productivity and Quality Management
Pages: 353-381
Issue: 3
Volume: 36
Year: 2022
Keywords: total quality management; TQM; critical success factors; CSFs; Industry 4.0; sustainability; Pareto analysis.
File-URL: http://www.inderscience.com/link.php?id=124704
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:3:p:353-381

Template-Type: ReDIF-Article 1.0
Author-Name: Santosh B. Rane
Author-X-Name-First: Santosh B.
Author-X-Name-Last: Rane
Author-Name: Yahya Abdul Majid Narvel
Author-X-Name-First: Yahya Abdul Majid
Author-X-Name-Last: Narvel
Title: Developing strategies to prioritise and mitigate the risks occurring in project management practices for an agile organisation - a perspective of Industry 4.0 technologies
Abstract:
The traditional methods of PMP lacked the capability of dealing with fast-moving, complex and varying environments. Later, agility emerged as a concept of a faster and more flexible way of working, leading towards maximising the positive outcomes and enhancing the performance of the organisation in a highly volatile environment. There are a few risks associated with agility improvement of organisations, which have been identified and prioritised in this research for strategising their mitigation. Various risks that agile organisations encounter were identified from the literature and also from the experts' survey. The identified risks were further analysed using total-ISM and fuzzy-MICMAC analysis. Lastly, strategies were developed to mitigate the risks by leveraging Industry 4.0 technologies. Risk of replicating agile models, insufficient capability building, and intellectual property risks were identified as key risks leading to other identified risks. These risks need to be mitigated to have a flawless agile organisation.
Journal: Int. J. of Productivity and Quality Management
Pages: 208-241
Issue: 2
Volume: 36
Year: 2022
Keywords: agile organisation; risks of agility; project management practices; business intelligence; Industry 4.0.
File-URL: http://www.inderscience.com/link.php?id=124705
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:2:p:208-241

Template-Type: ReDIF-Article 1.0
Author-Name: Ammar Moohialdin
Author-X-Name-First: Ammar
Author-X-Name-Last: Moohialdin
Author-Name: Muhammad Saiful Islam
Author-X-Name-First: Muhammad Saiful
Author-X-Name-Last: Islam
Title: A case study on the service quality perception in a university mall: customers' perspective
Abstract:
This research addresses the application of an integrated approach for assessing customers' perceptions and satisfaction of services in the university mall. The case study approach was conducted by surveying the customers' response to the mall provided services. The gaps between customers' perceptions and expectations are identified by applying an integrated approach of SERVQUAL and the emotion, cognition and behaviour (E-C-B) model. This study found significant correlations between the mall environment and customers' perception of the quality metrics, including introduced products, customer arousal, customers' pleasure and purchase intention. The outcomes of this study facilitate decision making for mall and university quality managers who are engaging in improving the shopping environment as well as product and service quality. This study is also significant for researchers concerned about understanding students' expectations, satisfaction, and behaviours in university malls or similar service projects considering different environments.
Journal: Int. J. of Productivity and Quality Management
Pages: 403-416
Issue: 3
Volume: 36
Year: 2022
Keywords: customers; SERVQUAL; E-C-B model; university mall.
File-URL: http://www.inderscience.com/link.php?id=124706
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:3:p:403-416

Template-Type: ReDIF-Article 1.0
Author-Name: Duong Hoai An
Author-X-Name-First: Duong Hoai
Author-X-Name-Last: An
Title: Performance of schools in Australia: evidence from Malmquist indices
Abstract:
The current study constructs a balanced panel dataset on 8,314 schools operating in Australia during 2009-2015 and applies the Malmquist index methods to examine performance of the schools. The empirical results show that schools in Australia underperform during the study period. In addition, schools in Australia Territory Capital, New South Wales and Northern Territory perform better than those located in other states and territories, special and secondary schools are productive while primary and combined ones are not, independent schools are productive, but catholic and government ones are not, schools in very remote and metropolitan areas well perform but those located in remote and provincial regions do not. Moreover, the number of schools and government expenditure on education play an important role in performance of the schools.
Journal: Int. J. of Productivity and Quality Management
Pages: 531-558
Issue: 4
Volume: 37
Year: 2022
Keywords: performance; Malmquist indices; productivity; tobit; school; Australia.
File-URL: http://www.inderscience.com/link.php?id=127522
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:4:p:531-558

Template-Type: ReDIF-Article 1.0
Author-Name: Ahmed Shaban
Author-X-Name-First: Ahmed
Author-X-Name-Last: Shaban
Author-Name: George Ayad
Author-X-Name-First: George
Author-X-Name-Last: Ayad
Author-Name: Neamat Gamal Saleh Ahmed
Author-X-Name-First: Neamat Gamal Saleh
Author-X-Name-Last: Ahmed
Title: Integration of simulation modelling and lean management to improve patient flow at outpatient clinics
Abstract:
The outpatient clinics suffer from various inefficiencies such as long queues, long waiting times and low utilisation of medical resources. Simulation modelling and process improvement techniques have been applied separately to tackle such inefficiencies. This paper demonstrates how simulation modelling and lean management can be integrated to improve the patient flow and performance of outpatient clinics. The proposed framework for integrating lean and simulation consists of three main phases where the first phase includes the system description, data collection and analysis, and simulation model development and validation. In the second phase, the value stream mapping (VSM) is used to determine possible improvement scenarios while simulation modelling is employed in the third phase to evaluate the selected improvement scenarios. This framework has been applied to characterise and improve the patient flow in an Internal Medicine Outpatient Clinic (IMOC) in Egypt. The simulation of some improvement scenarios shows that the average patient time in system and average patient waiting time at clinic queue can be decreased by 64.20% and 71.65%, respectively; without the need for additional resources. Accordingly, the presented framework is a useful quantitative decision-making tool that can be adopted to investigate and improve the operating characteristics of outpatient clinics.
Journal: Int. J. of Productivity and Quality Management
Pages: 439-458
Issue: 3
Volume: 36
Year: 2022
Keywords: healthcare; outpatient clinic; internal medicine; patient flow; waiting time; process improvement; lean management; value stream mapping; VSM; simulation modelling.
File-URL: http://www.inderscience.com/link.php?id=124707
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:3:p:439-458

Template-Type: ReDIF-Article 1.0
Author-Name: Mohammad Ali Mahbod
Author-X-Name-First: Mohammad Ali
Author-X-Name-Last: Mahbod
Author-Name: Arash Shahin
Author-X-Name-First: Arash
Author-X-Name-Last: Shahin
Author-Name: Ali Nasr Isfahani
Author-X-Name-First: Ali Nasr
Author-X-Name-Last: Isfahani
Title: Navigating recruitment paradox towards human resource productivity through ambidexterity
Abstract:
In human resource management, the first approach is to select and recruit an employee in accordance with the organisational goals and strategies. This study aims to identify the dimensions influencing the selection of an appropriate employee. It is typically a qualitative research based on grounded theory and in-depth and semi-structured interview. To collect data, 14 human resource experts have been interviewed by applying purposive sampling. Data analysis has been performed in three stages of open coding, axial coding and selective coding; accordingly, the research qualitative model has been designed. Findings indicated 16 core concepts, 25 categories, and 40 sub-categories that have been designed and explained in the form of a paradigm model including causal conditions, contextual factors, intervening factors, strategies, and consequences. Finally, the dimensions of human resource management in the field of recruitment were explained with the ambidexterity approach.
Journal: Int. J. of Productivity and Quality Management
Pages: 242-264
Issue: 2
Volume: 36
Year: 2022
Keywords: human resource management; ambidexterity; recruitment; grounded theory; GT; Paradox; productivity.
File-URL: http://www.inderscience.com/link.php?id=124709
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:2:p:242-264

Template-Type: ReDIF-Article 1.0
Author-Name: Ha Thu Nguyen
Author-X-Name-First: Ha Thu
Author-X-Name-Last: Nguyen
Author-Name: Anh Thi Tu Le
Author-X-Name-First: Anh Thi Tu
Author-X-Name-Last: Le
Author-Name: Hoang Nguyen
Author-X-Name-First: Hoang
Author-X-Name-Last: Nguyen
Author-Name: Phong Thai Le
Author-X-Name-First: Phong Thai
Author-X-Name-Last: Le
Title: Insights into customer online reviews of service quality in hotels: evidence from Vietnam
Abstract:
This study used online reviews on a well-known website that allows guests to generate reviews immediately after use of service, to provide a different and more realistic picture of hotel customer satisfaction in the hospitality industry. By combining quantitative and qualitative data, this huge data source was exploited to obtain significant amounts of valuable information for service quality improvement. Customer reviews of 106 hotels from 3-star to 5-star in Khanh Hoa, Vietnam provided additional evidence of the contribution of diverse service quality dimensions to customer overall ratings. Particularly, the main findings also pointed out the variability of customer overall rating and their evaluations of service quality depending on hotel segments and customer's purpose of stay. From these results, hotel managers could draw meaningful implications of customising service quality aspects to satisfying customers and enhancing customer online scorings. Moreover, we emphasised the insights that online customer feedback brought to both researchers and practitioners.
Journal: Int. J. of Productivity and Quality Management
Pages: 265-292
Issue: 2
Volume: 36
Year: 2022
Keywords: customer online reviews; customer ratings; tourism service quality; hotel industry; tourism service; customer satisfaction; sustainable tourism development.
File-URL: http://www.inderscience.com/link.php?id=124710
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:2:p:265-292

Template-Type: ReDIF-Article 1.0
Author-Name: Haitham M. Alzoubi
Author-X-Name-First: Haitham M.
Author-X-Name-Last: Alzoubi
Author-Name: Gouher Ahmed
Author-X-Name-First: Gouher
Author-X-Name-Last: Ahmed
Author-Name: Muhammad Alshurideh
Author-X-Name-First: Muhammad
Author-X-Name-Last: Alshurideh
Title: An empirical investigation into the impact of product quality dimensions on improving the order-winners and customer satisfaction
Abstract:
The quality of product is a major element through which customers are attracted to purchase and as a result, companies get in return sales and profits. This study aims to investigate how product quality dimensions can improve the order winners from the case study of Apparel Group a leading retailer in Dubai, UAE. 155 customers were surveyed to collect the primary data to test the proposed hypotheses. The results show that performance, features, durability and perceived quality have strong relationships with order-winners, and all such elements improve the winning orders for firms.
Journal: Int. J. of Productivity and Quality Management
Pages: 169-186
Issue: 2
Volume: 36
Year: 2022
Keywords: product quality; order-winners; customer satisfaction.
File-URL: http://www.inderscience.com/link.php?id=124711
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:2:p:169-186

Template-Type: ReDIF-Article 1.0
Author-Name: Kushal Kumar Ruia
Author-X-Name-First: Kushal Kumar
Author-X-Name-Last: Ruia
Author-Name: Utkarsh Daga
Author-X-Name-First: Utkarsh
Author-X-Name-Last: Daga
Author-Name: Aditya Tripathi
Author-X-Name-First: Aditya
Author-X-Name-Last: Tripathi
Author-Name: Maruf Nissar Rahman
Author-X-Name-First: Maruf Nissar
Author-X-Name-Last: Rahman
Author-Name: Saurabh Bilgaiyan
Author-X-Name-First: Saurabh
Author-X-Name-Last: Bilgaiyan
Title: Airline dynamic price prediction using machine learning
Abstract:
Nowadays, to optimise revenue, airlines use dynamic pricing techniques. Earlier demand was predicted by retrospective analysis of sales data across various sales channels. This technique becomes less reliable when the volatility of the market and competition increases. In this paper, different models have been built using machine learning techniques like regression which could predict the ticket prices of airlines based on features such as journey route, historical ticket price, etc. Along with this, the dependency of important features on accuracy has also been studied. An experimental study of this paper reveals that regression algorithms can be used to predict airline price as the highest R<SUP align="right"><SMALL>2</SMALL></SUP> score achieved on testing data is 0.85 using gradient boosting regressor. The objective of this paper is to understand the key features that affect the airline price and compare the accuracy of the different machine learning algorithms with the selection of different features.
Journal: Int. J. of Productivity and Quality Management
Pages: 187-207
Issue: 2
Volume: 36
Year: 2022
Keywords: machine learning; prediction model; air tickets prices; regression; R<SUP align="right"><SMALL>2</SMALL></SUP> score; cross-validation.
File-URL: http://www.inderscience.com/link.php?id=124712
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:2:p:187-207

Template-Type: ReDIF-Article 1.0
Author-Name: Haroldo Macedo Fontoura
Author-X-Name-First: Haroldo Macedo
Author-X-Name-Last: Fontoura
Author-Name: Lucas Schmidt Goecks
Author-X-Name-First: Lucas Schmidt
Author-X-Name-Last: Goecks
Author-Name: Bruna Strapazzon Do Couto
Author-X-Name-First: Bruna Strapazzon Do
Author-X-Name-Last: Couto
Author-Name: André Luis Korzenowski
Author-X-Name-First: André Luis
Author-X-Name-Last: Korzenowski
Title: Quality management system and ISO 9001:2015: a comparison between enterprises certified and do not certify &#45; evidence from small enterprises in an emergent country
Abstract:
Putting quality first is critical to a company's survival. To this end, several approaches were adopted by SMEs, highlighting the adoption of a quality management system based on ISO 9000. In this sense, this article aims to analyse SMEs' differences with the quality certification implemented that they do not have. An exploratory, documentary, and descriptive characterise this study, using the case study to analyse the certifications. The research results supported the existing literature. Noting that SMEs certified by ISO 9001:2015 show improvements in quality management and competitiveness, while non-certified ones still lack standardisation. As a contribution, the research offers an understanding of the improvements associated with applying ISO 9000 quality certification concerning leadership, strategies and plans, customers, people, processes, and results in SMEs in emerging countries, demonstrating the importance of this.
Journal: Int. J. of Productivity and Quality Management
Pages: 333-352
Issue: 3
Volume: 36
Year: 2022
Keywords: small companies; quality management; ISO 9001:2015; certification.
File-URL: http://www.inderscience.com/link.php?id=124713
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:3:p:333-352

Template-Type: ReDIF-Article 1.0
Author-Name: Mahmood Shahrabi
Author-X-Name-First: Mahmood
Author-X-Name-Last: Shahrabi
Author-Name: Amirhossein Amiri
Author-X-Name-First: Amirhossein
Author-X-Name-Last: Amiri
Author-Name: Hamidreza Saligheh Rad
Author-X-Name-First: Hamidreza Saligheh
Author-X-Name-Last: Rad
Author-Name: Sedigheh Ghofrani
Author-X-Name-First: Sedigheh
Author-X-Name-Last: Ghofrani
Title: Design of self-starting multivariate control chart for monitoring patients suspected to bone marrow metastasis
Abstract:
Nowadays, statistical process control methods are widely used in healthcare, especially for cancer patients, to help doctors in interpreting and diagnosing medical data. Since adequate data from patients with bone marrow metastasis are often unavailable, the researchers use a self-starting control chart. In this regard, using the self-starting multivariate control chart, we monitor the status of people suspected of bone marrow metastasis in the pelvic region. For this, using a two-dimensional discrete wavelet transformation, we extracted some features from the ADC and T1 magnetic resonance images of ten bone marrow metastasis samples. Out of these features, we selected six ones for final analysis. Then, using the self-starting SSMEWMA and SST&lt;SUP align="right"&gt;&lt;SMALL&gt;2&lt;/SMALL&gt;&lt;/SUP&gt;, we performed the simulation studies, as well as a numerical example, on the extracted features and evaluated the performance of the proposed methods in terms of average run length measure. The simulation results verified the appropriate performance of the proposed methods in diagnosing patients with bone marrow metastasis than non-metastasis ones.
Journal: Int. J. of Productivity and Quality Management
Pages: 417-438
Issue: 3
Volume: 36
Year: 2022
Keywords: self-starting control chart; average run length; bone marrow metastases; feature extraction.
File-URL: http://www.inderscience.com/link.php?id=124714
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:3:p:417-438

Template-Type: ReDIF-Article 1.0
Author-Name: Daniel Correia
Author-X-Name-First: Daniel
Author-X-Name-Last: Correia
Author-Name: Pedro Reis
Author-X-Name-First: Pedro
Author-X-Name-Last: Reis
Author-Name: Pedro Pinto
Author-X-Name-First: Pedro
Author-X-Name-Last: Pinto
Title: Factors inducing productivity: a qualitative and quantitative view of Portuguese companies
Abstract:
This research aims to recognise the impact of communication, training, joint commitment, leadership practices, and corporate bonuses as productivity predictors. For this purpose, a questionnaire survey was used to obtain a longitudinal case study involving 147 semi-structured interviews with employees and managers engaging in different roles. Then, factor analysis and multivariate data analysis were used to identify the inductors of labour productivity along the hierarchical chain. The results indicate that regardless of the hierarchical level in which the responsibilities are performed, it was possible to identify labour productivity inductors. This work's originality remains on a holistic approach of employee recognition, motivation, engagement, compensation, communication, training, leadership style, and company type as global potential determinants for labour productivity for SMEs. The main limitations stem from the statistical technique used (cross-section analysis) and the restricted geographic scope. This study provides management tools that help promote worker productivity and management efficiency regardless of their hierarchical level.
Journal: Int. J. of Productivity and Quality Management
Pages: 56-78
Issue: 1
Volume: 37
Year: 2022
Keywords: productivity; motivation; human capital; leadership; management.
File-URL: http://www.inderscience.com/link.php?id=126002
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:1:p:56-78

Template-Type: ReDIF-Article 1.0
Author-Name: Pardeep Gupta
Author-X-Name-First: Pardeep
Author-X-Name-Last: Gupta
Author-Name: Niharika Gupta
Author-X-Name-First: Niharika
Author-X-Name-Last: Gupta
Title: Improving organisational performance through TQM in an Indian manufacturing industry: an empirical study
Abstract:
The aim of this paper is to signify the TQM implementation methodology adopted by a leading tractors manufacturing industry namely XYZ Ltd. (name changed) of Punjab, India; examine the issues faced by the company prior to TQM; and investigate the effectiveness of its implementation. The industry started implementing TQM in 2008 with a purpose to counter business challenges for the realisation of its vision, i.e., 'To be within top two brands in India'. Noteworthy improvement in terms of quality, cost and delivery has taken place as a result of implementing TQM initiatives in the company. The TQM journey of the company remained highly successful, and as a result its market share increased from 9.1% to 12.6%, tractor manufacturing volume increased by 25.5%, sales volume enhanced from 35,248 to 67,483 tractors per annum, profit growth became three times within four years and the customer satisfaction increased by 39.5%.
Journal: Int. J. of Productivity and Quality Management
Pages: 1-19
Issue: 1
Volume: 37
Year: 2022
Keywords: total quality management; TQM; business excellence; productivity; key performance indices; key management indices; quality; competitive; manufacturing industry.
File-URL: http://www.inderscience.com/link.php?id=126003
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:1:p:1-19

Template-Type: ReDIF-Article 1.0
Author-Name: Irfan Nurhadian
Author-X-Name-First: Irfan
Author-X-Name-Last: Nurhadian
Author-Name: Khoirunurrofik Khoirunurrofik
Author-X-Name-First: Khoirunurrofik
Author-X-Name-Last: Khoirunurrofik
Title: Service quality and public satisfaction with Indonesia's tax amnesty program
Abstract:
Functional aspects have dominated the measurement of service quality. This paper investigates the perception of taxpayers on the quality of tax amnesty services and the factors influencing the quality of tax amnesty services using multi-dimensional aspects or multi-attribute constructs. Gronroos service quality model is used as the bedrock for the study, and structural equation modelling (SEM) informed the analysis of the data. A research questionnaire was used to collect data from 100 tax amnesty participants, and each latent variable was verified. The results show that both functional quality and technical quality positively and substantially affect image quality. Image and technical quality have a positive and significant influence on service quality perceptions, while functional quality has a positive but insignificant impact upon service quality perceptions. Further, the results reveal that service quality perceptions positively and significantly affect taxpayers' satisfaction. The results provided an advice policy design that delivers excellent services to taxpayers.
Journal: Int. J. of Productivity and Quality Management
Pages: 99-118
Issue: 1
Volume: 37
Year: 2022
Keywords: tax amnesty; service quality; taxpayer satisfaction; Gronroos model; Indonesia.
File-URL: http://www.inderscience.com/link.php?id=126004
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:1:p:99-118

Template-Type: ReDIF-Article 1.0
Author-Name: Hadi Rezaei
Author-X-Name-First: Hadi
Author-X-Name-Last: Rezaei
Author-Name: Azarnoush Ansari
Author-X-Name-First: Azarnoush
Author-X-Name-Last: Ansari
Title: Analysing the effect of country of origin on customer perception of product quality in foreign car exhibitions in Iran
Abstract:
One phenomenon that affects global trade is the concept of country of origin. Understanding the consumer's assessment of a foreign product has a significant impact on identifying consumer considerations before purchasing that product. Although this process appears to be partly affected by the consumers' level of familiarity with product features, the country of origin is still recognised as one of the influencing factors. The statistical population consists of the people who visited the exhibition of foreign cars. To analyse the data collected from the questionnaires and test the hypotheses, descriptive statistical tests and structural equation modelling were utilised using Amos 22 software. The results indicated that brand image, and the country of origin exerted a positive and significant influence on the customer's evaluation of car quality. Moreover, the customer's evaluation of car quality had a positive and significant effect on customer perception of car quality.
Journal: Int. J. of Productivity and Quality Management
Pages: 79-98
Issue: 1
Volume: 37
Year: 2022
Keywords: country of origin; brand image; car evaluation; customer perception; structural equations; Iran.
File-URL: http://www.inderscience.com/link.php?id=126005
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:1:p:79-98

Template-Type: ReDIF-Article 1.0
Author-Name: André L. Teixeira
Author-X-Name-First: André L.
Author-X-Name-Last: Teixeira
Author-Name: Dário H. Alliprandini
Author-X-Name-First: Dário H.
Author-X-Name-Last: Alliprandini
Author-Name: Claudia A. De Mattos
Author-X-Name-First: Claudia A. De
Author-X-Name-Last: Mattos
Title: Continuous improvement practice and the stages of service operations competitiveness: a hospital case study
Abstract:
This paper aims to study the relationship between the continuous improvement maturity level and the stages of service operations competitiveness, relating the abilities of each continuous improvement maturity level to the aspects that are inherent to each stage of service operations competitiveness in the hospital sector. This paper was developed by means of exploratory field research using a case study method in three hospitals. The findings of this study are innovative in the research field, as this research proposes a theoretical model that seeks to identify the relationship between service operations competitiveness and its continuous improvement maturity level. As implications, the results of this study suggest that hospitals that decided to implement continuous improvement programs have better capabilities to offer services that are more competitive and continuously improve their processes to serve their patients better.
Journal: Int. J. of Productivity and Quality Management
Pages: 20-35
Issue: 1
Volume: 37
Year: 2022
Keywords: continuous improvement; service operations competitiveness; health care service operations; hospital service operations.
File-URL: http://www.inderscience.com/link.php?id=126006
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:1:p:20-35

Template-Type: ReDIF-Article 1.0
Author-Name: Shabnam Ojani
Author-X-Name-First: Shabnam
Author-X-Name-Last: Ojani
Author-Name: Soroush Avakh Darestani
Author-X-Name-First: Soroush Avakh
Author-X-Name-Last: Darestani
Title: Green-lean operations evaluation framework: a case from Iranian automotive industry
Abstract:
Companies have been forced to find alternatives to balance productivity and the environment in their operations and products as they move to greener operations and products. The result of this action is the balancing of continuous or simultaneous exploration using pure and green designs. The purpose of this paper is to identify green-lean evaluation model in the automotive industry. In this study, important criteria of green-lean production system were identified from studies conducted in this field. The effects of the proposed criteria and their relationships are examined using a questionnaire. Furthermore, the best-worst method (BWM) has been used for ranking a weight matrix. Also, the causal relationships among each criterion and sub-criteria are obtained by utilising the decision making trial and evaluation laboratory (DEMATEL) technique. The results showed that the use of environmental-friendly and recyclable packaging materials and the increase in the useful life of packaged materials ranked as top two in the green-lean in this realm. In operational management, the green-lean techniques will be implemented to reduce both waste and pollution. Also, this strategy allows the company to enhance its operational and environmental efficiency.
Journal: Int. J. of Productivity and Quality Management
Pages: 36-55
Issue: 1
Volume: 37
Year: 2022
Keywords: production system; green-lean; best-worst method; BWM.
File-URL: http://www.inderscience.com/link.php?id=126007
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:1:p:36-55

Template-Type: ReDIF-Article 1.0
Author-Name: Amirreza Omidi
Author-X-Name-First: Amirreza
Author-X-Name-Last: Omidi
Author-Name: Reza Kamranrad
Author-X-Name-First: Reza
Author-X-Name-Last: Kamranrad
Author-Name: Ehsan Mardan
Author-X-Name-First: Ehsan
Author-X-Name-Last: Mardan
Title: A heuristic approach to change point estimation in a non-parametric processes parameter
Abstract:
In the statistical process monitoring, after receiving signals and declaring out of control condition, it is very important to estimate the change point, because it shows us the real time of change in the process. In this study, we proposed a heuristic approach based on rating for estimating the change point in non-parametric processes. This approach is based on increasing the rate of sample data relative to the total data, proportional to the average increase in the sample. In order to evaluate the performance of this method, a number of numerical examples are used. The results indicate that a lower standard deviation of these processes leads to better performance of the proposed method, and proposed methods have better performance in detecting the change point under large shifts in processes.
Journal: Int. J. of Productivity and Quality Management
Pages: 496-510
Issue: 4
Volume: 37
Year: 2022
Keywords: statistical process monitoring; non-parametric processes; change point detection; heuristic approach.
File-URL: http://www.inderscience.com/link.php?id=127543
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:4:p:496-510

Template-Type: ReDIF-Article 1.0
Author-Name: Chen Fung Liew
Author-X-Name-First: Chen Fung
Author-X-Name-Last: Liew
Author-Name: Joshua Prakash
Author-X-Name-First: Joshua
Author-X-Name-Last: Prakash
Author-Name: Kok Seng Ong
Author-X-Name-First: Kok Seng
Author-X-Name-Last: Ong
Title: Integration of financial performance measure with overall equipment effectiveness for assessing operational performance: a structured literature review
Abstract:
Overall equipment effectiveness (OEE) measures the effectiveness of equipment in terms of availability, productivity and quality, but not financially. Without quantifying financial achievement, the increase in OEE has little meaning to the management. OEE can be sustained by high investment. However, organisations gain no financial benefit despite having equipment that operates at high OEE. This study reviews and classifies financial metrics that quantify the financial impact in OEE initiative into profit, revenue, equipment acquisition cost, operating cost and maintenance cost. Results suggest that equipment acquisition cost and maintenance cost are more relevant to OEE than profit, revenue and operating cost. The systematic review also reveals that all financial metrics omit the importance of improvement cost invested for enhancing OEE. The review proposes to assess the financial impact of OEE in terms of equipment acquisition cost, maintenance cost and improvement cost.
Journal: Int. J. of Productivity and Quality Management
Pages: 119-142
Issue: 1
Volume: 37
Year: 2022
Keywords: overall equipment effectiveness; OEE; financial metric; profit; revenue; equipment acquisition cost; operating cost; maintenance cost.
File-URL: http://www.inderscience.com/link.php?id=126008
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:1:p:119-142

Template-Type: ReDIF-Article 1.0
Author-Name: Sanpat Srisuphan
Author-X-Name-First: Sanpat
Author-X-Name-Last: Srisuphan
Author-Name: Piriya Pholphirul
Author-X-Name-First: Piriya
Author-X-Name-Last: Pholphirul
Title: Technical efficiency estimation and team performance: implications from the professional basketball leagues in Thailand
Abstract:
Estimation of technical efficiency is one of the economic techniques used in measuring performance, not only in terms of production of the manufacturing and service industries but also in sport competitions. This research aims to estimate the technical efficiency of professional basketball league competition tournaments in Thailand by analysing the factors influencing a team's victory. Using data from Thai professional basketball teams' play in 2014 collected from ten professional basketball teams that played in that year's tournament, we analyse the technical efficiency of each team and discover that the capacity of a team to win is about 88.7% on average. The significant influencing factors for a team to win were having a two-point shot, an offensive rebound, skill at passing and mastery of ball control. Thus, a team was able to gain a victory by attaching considerable significance to its specific skills and strengths. This strategy was more significant than focusing on the quality of resources, especially on individual players. The results of this research can pave the way for improvements in team management in general.
Journal: Int. J. of Productivity and Quality Management
Pages: 481-495
Issue: 4
Volume: 37
Year: 2022
Keywords: technical efficiency; frontier efficiency; professional basketball league; team performance; Thailand.
File-URL: http://www.inderscience.com/link.php?id=127544
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:4:p:481-495

Template-Type: ReDIF-Article 1.0
Author-Name: Sahar Rahmati
Author-X-Name-First: Sahar
Author-X-Name-Last: Rahmati
Author-Name: Soroush Avakh Darestani
Author-X-Name-First: Soroush Avakh
Author-X-Name-Last: Darestani
Title: Performance evaluation of insurance sector using balanced scorecard and hybrid BWM-TOPSIS: evidence from Iran
Abstract:
Improving the performance of insurance industry can have a huge impact on other manufacturing and service sectors. The objective of this study is to evaluate the performance of insurance companies using balanced scorecard (BSC) and multi-criteria decision-making (MCDM), with case studies on three companies based in northern Iran. The outline of our approach is as follows: First, via theoretical studies, the primary criteria in four BSC performance dimensions were identified and provided to experts. Then, nine criteria were chosen to measure the performance based on BSC and best worst method (BWM) was used to weigh them. Results showed, 'increasing service quality' is the most important criterion, followed by, 'improving quality of services for attracting new customers in addition to existing customers', 'flexibility in the service system' and 'investing in customer education'. Consequently, a decision matrix was developed to measure the performance. Companies were ranked using TOPSIS method.
Journal: Int. J. of Productivity and Quality Management
Pages: 382-402
Issue: 3
Volume: 36
Year: 2022
Keywords: performance measurement; insurance companies; balanced scorecard; BSC; multi-criteria decision-making; MCDM; Iran.
File-URL: http://www.inderscience.com/link.php?id=124729
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:3:p:382-402

Template-Type: ReDIF-Article 1.0
Author-Name: Nikhil Nandakumar
Author-X-Name-First: Nikhil
Author-X-Name-Last: Nandakumar
Author-Name: P.G. Saleeshya
Author-X-Name-First: P.G.
Author-X-Name-Last: Saleeshya
Title: Improving the productivity and sustainability of a conglomerate process in a manufacturing industry &#45; a case study
Abstract:
Lean manufacturing has always been used as a method to improve efficiency in production by reducing operations costs, but recently the focus on the three pillars of sustainability (economic, environmental and social metrics) has brought new concepts to be discussed. This paper is an outcome of a case study that is carried out in silicon carbide manufacturing industry in south India. This case study mainly focuses on improving the productivity and sustainability of the industry by analysing and enhancing the sustainability metrics in three dimensions &#45; economical, environmental and social aspects, thereby increasing the productivity of the manufacturing industry. The sustainable value stream mapping was applied to identify the sustainability metrics in the silicon carbide manufacturing company. The define-measure-analyse-improve-control (DMAIC) method was done to eliminate the material loss in the manufacturing industry. Risk assessment technique is applied using FMEA method to quantitatively assess environmental and economical impacts associated with all the three plants of the company and various techniques of improvement are suggested to the company. The modification of the existing 5S of the industry was done to prioritise various environmental and social metrics that can have a greater impact on productivity and sustainability.
Journal: Int. J. of Productivity and Quality Management
Pages: 313-332
Issue: 3
Volume: 36
Year: 2022
Keywords: lean manufacturing; sustainable manufacturing; sustainable value stream mapping; define-measure-analyse-improve-control; DMAIC; failure mode effect analysis; FMEA; risk assessment; value added activities; non-value-added activities.
File-URL: http://www.inderscience.com/link.php?id=124786
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:3:p:313-332

Template-Type: ReDIF-Article 1.0
Author-Name: S. Jagadeesan
Author-X-Name-First: S.
Author-X-Name-Last: Jagadeesan
Author-Name: V. Umasankar
Author-X-Name-First: V.
Author-X-Name-Last: Umasankar
Title: Cycle time reduction in multi-cavity injection mould through mould flow analysis and runner modification
Abstract:
Productivity in the injection moulding process is driven by the cycle time which is influenced by process parameters, the material being processed and mould design. In mould design, especially the feeding system such as runner and gating, decide the flow of molten polymer material to reach the cavities without any resistance and blockage. The effective usage of software and analysis results in exploring the opportunities for reducing the cycle time. This paper is focusing on analysis and thereafter effect of changes in runner modification and mould flow which resulted in improvement in cycle time and increase in productivity. Investigations on the issues in the existing runner profile and filling pattern of the component during injection moulding and the established process of achieving uniform filling are presented. Filling, packing and cooling analysis were taken for the studies with various parameters while setting the mould in the injection moulding operation.
Journal: Int. J. of Productivity and Quality Management
Pages: 180-215
Issue: 2
Volume: 37
Year: 2022
Keywords: cycle time; mould flow; cavity; filling; packing; cooling time; runner; warpage; optimisation; machine utilisation.
File-URL: http://www.inderscience.com/link.php?id=126330
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:2:p:180-215

Template-Type: ReDIF-Article 1.0
Author-Name: Maria João Cardoso Vieira Machado
Author-X-Name-First: Maria João Cardoso Vieira
Author-X-Name-Last: Machado
Author-Name: Catarina Rosa Nunes
Author-X-Name-First: Catarina Rosa
Author-X-Name-Last: Nunes
Title: Tableau de bord and balanced scorecard: knowledge dissemination in the hotel industry
Abstract:
The aim of this study is to contribute to the knowledge regarding the dissemination of two methods of performance evaluation that promote information quality in the hotel industry: the tableau de bord and the balanced scorecard. As specific objectives, the following can be identified: to analyse the rates of knowledge dissemination about the TB and the BSC; and to identify the variables responsible for the diffusion of such knowledge. The data collection method used was a survey made to the financial managers of 4- and 5-star hotels operating in Portugal, through which we obtained 275 valid answers. The results lead to the following conclusion: the tableau de bord is very little known, while the balanced scorecard is known to most hotel managers; the research for explanatory variables show that the knowledge of these methods is associated with the financial managers' individual characteristics, such as age and their academic degree.
Journal: Int. J. of Productivity and Quality Management
Pages: 246-259
Issue: 2
Volume: 37
Year: 2022
Keywords: performance evaluation methods; hotel features; hotel industry; knowledge dissemination; balanced scorecard; tableau de bord.
File-URL: http://www.inderscience.com/link.php?id=126331
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:2:p:246-259

Template-Type: ReDIF-Article 1.0
Author-Name: R. Narayana Charyulu
Author-X-Name-First: R. Narayana
Author-X-Name-Last: Charyulu
Author-Name: V. Anoop Narayanan
Author-X-Name-First: V. Anoop
Author-X-Name-Last: Narayanan
Author-Name: D.S. Sandeep
Author-X-Name-First: D.S.
Author-X-Name-Last: Sandeep
Author-Name: N.R. Anupriya
Author-X-Name-First: N.R.
Author-X-Name-Last: Anupriya
Title: Competence in quality of pharmaceuticals by quality benchmarking: a conceptual discussion
Abstract:
Benchmarking is a strategic tool that can be used by companies for comparing with their competitors the acquisition of more information for the implementation of new processes to improve the effectiveness of the company. Pharmaceutical companies compete on many different levels, from the developmental process of the drug, to the marketing of the product. This article provides the applicability of the benchmarking process in different areas of a pharmaceutical company. This includes benchmarking of the product development process, quality management system, strategy, and marketing system, information service, call handling, stability testing studies, efficacy benchmarking, etc. Even though the benchmarking process is an effective method for the improvement of the efficacy of the company, it affects the competitors by reducing their ability to commercially exploit their information and preventing others from acquiring the information. Therefore, the benchmarking process undergoes some legal and ethical issues, which is governed by intellectual property laws and competition law.
Journal: Int. J. of Productivity and Quality Management
Pages: 216-225
Issue: 2
Volume: 37
Year: 2022
Keywords: quality; benchmarking; pharmaceuticals; quality management.
File-URL: http://www.inderscience.com/link.php?id=126332
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:2:p:216-225

Template-Type: ReDIF-Article 1.0
Author-Name: Faisal Syafar
Author-X-Name-First: Faisal
Author-X-Name-Last: Syafar
Author-Name: Halimah Husain
Author-X-Name-First: Halimah
Author-X-Name-Last: Husain
Author-Name: Edy Sabara
Author-X-Name-First: Edy
Author-X-Name-Last: Sabara
Title: International consensus on data and information quality for better quality decision-making in higher education institutions
Abstract:
The main objective of this study is to develop a structured and comprehensive framework and strategy for obtaining high quality data and information in Indonesian higher education (HE) institutions. This study employs three research methods. A three-round international Delphi study was used in the first year of the study (reported in this paper). A national survey and a case study will be conducted in the second and third years. The integrated framework and strategy for forming a better HE system will consist of the triangulation of the findings of these three methods. The most significant findings of the Delphi study were the key data and information quality (DIQ) dimensions related to HE; the DIQ together with the factors impacting the problems in HE from technological, organisational, and personal approaches; and a strategic way to identify and correct DIQ problems to develop better decision-making to improve the competitive advantage of the national education system.
Journal: Int. J. of Productivity and Quality Management
Pages: 143-159
Issue: 2
Volume: 37
Year: 2022
Keywords: data quality; information quality; real-time; decision-making; higher education; data and information quality; DIQ.
File-URL: http://www.inderscience.com/link.php?id=126333
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:2:p:143-159

Template-Type: ReDIF-Article 1.0
Author-Name: Behnam Khamoushpour
Author-X-Name-First: Behnam
Author-X-Name-Last: Khamoushpour
Author-Name: Abbas Sheikh Aboumasoudi
Author-X-Name-First: Abbas Sheikh
Author-X-Name-Last: Aboumasoudi
Author-Name: Arash Shahin
Author-X-Name-First: Arash
Author-X-Name-Last: Shahin
Author-Name: Shakiba Khademolqorani
Author-X-Name-First: Shakiba
Author-X-Name-Last: Khademolqorani
Title: Quality mining: a new approach for managing service quality
Abstract:
This study aims to propose a new approach for service quality improvement through simultaneous measurement of all data and indicators affecting service quality and related to each service along with each other, and to find the importance and relationship between these indicators and suggesting service quality improvement solutions. The proposed model named quality mining is based on data mining in service quality. As a case study, all the one-year services registered by the information technology service management (ITSM) system of a manufacturing company have been analysed. Clustering, correlation, and rule learner data mining methods have been used in the studied organisation. Findings indicated a direct relationship between the performance of the organisation and satisfaction regarding the services provided. The improvement suggestions presented for the studied organisation were related to the performance improvement of employees/functions. The factors affecting service quality were also determined.
Journal: Int. J. of Productivity and Quality Management
Pages: 226-245
Issue: 2
Volume: 37
Year: 2022
Keywords: quality mining; service quality; data mining; information technology service management; ITSM; clustering; rule learning.
File-URL: http://www.inderscience.com/link.php?id=126334
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:2:p:226-245

Template-Type: ReDIF-Article 1.0
Author-Name: Sanjiv Narula
Author-X-Name-First: Sanjiv
Author-X-Name-Last: Narula
Author-Name: Surya Prakash
Author-X-Name-First: Surya
Author-X-Name-Last: Prakash
Author-Name: Harish Puppala
Author-X-Name-First: Harish
Author-X-Name-Last: Puppala
Author-Name: Maheswar Dwivedy
Author-X-Name-First: Maheswar
Author-X-Name-Last: Dwivedy
Author-Name: Vishal Talwar
Author-X-Name-First: Vishal
Author-X-Name-Last: Talwar
Author-Name: Rajinder Singh
Author-X-Name-First: Rajinder
Author-X-Name-Last: Singh
Title: Evaluating the impact of Industry 4.0 technologies on medical devices manufacturing firm's operations during COVID-19
Abstract:
There is a strong opinion about the impact of Industry 4.0 (I4.0) technologies on the operations performance of manufacturing firms. However, there are several challenges while evaluating such situations. Determining the significance of I4.0 technologies in the context of the pandemic situation must consider several criteria for exhaustive understanding. This study aims to determine the significance and impact of I4.0 technologies on medical devices manufacturing firms' operations during the COVID-19 outbreak. The set of technologies of I4.0 is evaluated over productivity, quality, cost, delivery, health, and safety parameters using a fuzzy analytical hierarchy process. The study reveals that the significance of big data analytics, autonomous robotics, and industrial internet of things (IIoT) in the business continuity of medical device manufacturing operations during the COVID-19 outbreak is high. Cloud technologies, digital simulations and augmented reality follow the order.
Journal: Int. J. of Productivity and Quality Management
Pages: 260-283
Issue: 2
Volume: 37
Year: 2022
Keywords: Industry 4.0; I4.0; COVID-19; pandemic; multi-criteria decision making; fuzzy analytical hierarchy process; performance management.
File-URL: http://www.inderscience.com/link.php?id=126335
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:2:p:260-283

Template-Type: ReDIF-Article 1.0
Author-Name: Rajesh Attri
Author-X-Name-First: Rajesh
Author-X-Name-Last: Attri
Author-Name: Akanksha Mishra
Author-X-Name-First: Akanksha
Author-X-Name-Last: Mishra
Title: A hybrid decision making framework based on fuzzy PIPRECIA-fuzzy EDAS for failure mode and effects analysis
Abstract:
The main purpose of the current work is to propose a hybrid multi-criteria decision making (MCDM)-based methodology for the prioritisation of failure modes based on their associated risk levels. In the current work, a novel hybrid MCDM approach, i.e., fuzzy pivot pairwise relative criteria importance assessment (PIPRECIA) integrated with fuzzy evaluation based on distance from average solution (EDAS) has been used to prioritise the different failure modes based on their risk levels. A case study of engine assembly process of tractor is presented to illustrate the demonstration of proposed hybrid MCDM based fuzzy PIPRECIA-fuzzy EDAS methodology. The results obtained by fuzzy PIPRECIA-fuzzy EDAS methodology are validated by the two different hybrid MCDM approaches, i.e., fuzzy PIPRECIA-fuzzy ERVD method and fuzzy PIPRECIA-fuzzy ARAS method. The results obtained by fuzzy PIPRECIA-fuzzy EDAS are quite similar to that obtained by fuzzy PIPRECIA-fuzzy ERVD and fuzzy PIPRECIA-fuzzy ARAS method.
Journal: Int. J. of Productivity and Quality Management
Pages: 473-493
Issue: 4
Volume: 35
Year: 2022
Keywords: multi-criteria decision making; MCDM; FMEA; PIPRECIA; EDAS; ARAS; ERVD.
File-URL: http://www.inderscience.com/link.php?id=122753
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:4:p:473-493

Template-Type: ReDIF-Article 1.0
Author-Name: Jasmin Herrera-de-la-Barrera
Author-X-Name-First: Jasmin
Author-X-Name-Last: Herrera-de-la-Barrera
Author-Name: Claudio Romano Narvaez-Zuñiga
Author-X-Name-First: Claudio Romano
Author-X-Name-Last: Narvaez-Zuñiga
Author-Name: Maria Auxiliadora Iglesias-Navas
Author-X-Name-First: Maria Auxiliadora
Author-X-Name-Last: Iglesias-Navas
Author-Name: Alexander Pulido-Rojano
Author-X-Name-First: Alexander
Author-X-Name-Last: Pulido-Rojano
Title: Design and validity of a holistic scale for service-quality self-assessments: a case study in service companies
Abstract:
Several scales are used to measure service quality after the provision of services. Customer evaluation is based on contrasting expectations with the perception of the service. Service companies require instruments to assess their readiness with respect to the quality of the service to be rendered. This paper proposes a construct based on variables defined in international quality models and service measurements. The content validity of the construct was calculated using the content validity ratio and index methods by forming the group of items that the instrument should contain, followed by a reliability test of the construct's measurement scale using Cronbach's alpha. The sample comprised of 40 service companies. Results were analysed using descriptive statistics and exploratory factor analysis to demonstrate the instrument's validity and reliability. The adoption of data reduction techniques made it possible to find homogeneous groups within the variables studied and three typologies or business clusters were identified.
Journal: Int. J. of Productivity and Quality Management
Pages: 494-516
Issue: 4
Volume: 35
Year: 2022
Keywords: instrument; service quality; quality variables; factor analysis.
File-URL: http://www.inderscience.com/link.php?id=122754
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:4:p:494-516

Template-Type: ReDIF-Article 1.0
Author-Name: Santosh B. Rane
Author-X-Name-First: Santosh B.
Author-X-Name-Last: Rane
Author-Name: Prathamesh R. Potdar
Author-X-Name-First: Prathamesh R.
Author-X-Name-Last: Potdar
Author-Name: Nandkumar Mishra
Author-X-Name-First: Nandkumar
Author-X-Name-Last: Mishra
Title: Design of experiments and Monte Carlo simulation-based prediction model for productivity improvement in printing industry
Abstract:
In today's cut-throat business competition, productivity improvement is essential for any organisation to reduce high production costs. The objective of this research is to improve the material productivity of the printing process by implementing Six Sigma methodology. In this study, define measure analysis improve and control (DMAIC) approach has been demonstrated with a combination of appropriate tools and techniques in Six Sigma methodology. A prediction model has been developed based on the design of experiment and Monte Carlo simulation (MCS). This study identified that start-up waste as a vital cause of less material productivity. This research concludes that every organisation should reinvestigate the process and explore the opportunity for productivity improvement by using the appropriate techniques. This case study has reduced print waste and electricity consumption annually by 89,064 kg and 648,000 kWh, respectively. This productivity improvement case creates an impact on the environment by reducing CO&lt;SUB align="right"&gt;&lt;SMALL&gt;2&lt;/SMALL&gt;&lt;/SUB&gt; emission and chemical waste.
Journal: Int. J. of Productivity and Quality Management
Pages: 78-116
Issue: 1
Volume: 35
Year: 2022
Keywords: design of experiment; DOE; Six Sigma; DMAIC; cause and effect matrix; Monte Carlo simulation; prediction model; FMEA.
File-URL: http://www.inderscience.com/link.php?id=120707
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:1:p:78-116

Template-Type: ReDIF-Article 1.0
Author-Name: Jumana Ziad Al Zoubi
Author-X-Name-First: Jumana Ziad Al
Author-X-Name-Last: Zoubi
Author-Name: Samer Eid Dahiyat
Author-X-Name-First: Samer Eid
Author-X-Name-Last: Dahiyat
Author-Name: Ahmad M. Obeidat
Author-X-Name-First: Ahmad M.
Author-X-Name-Last: Obeidat
Author-Name: Naser A. Aboyassin
Author-X-Name-First: Naser A.
Author-X-Name-Last: Aboyassin
Title: National culture, trust, social networking and knowledge sharing within a knowledge-intensive sector: a mediation analysis
Abstract:
The aim of this study is to investigate the effects of the four national culture (NC) dimensions of uncertainty avoidance, collectivism, power distance and masculinity on knowledge sharing. In addition, this study aims to examine the mediating effects of trust and social networking on the relationships between the four NC dimensions and knowledge sharing (KS). A theoretical model was developed, and a questionnaire-based survey was designed and targeted a 'knowledge intensive' sector, namely the healthcare sector in Jordan. Findings show that collectivism and uncertainty avoidance were the only two dimensions found to have a positive and significant effect on knowledge sharing, trust as well as social networking. Both trust and social networking were found to have positive and significant effects on knowledge sharing. Trust fully mediated the effect of collectivism on knowledge sharing and partially mediated the effect of uncertainty avoidance, whereas social networking was found to have a partial mediating effect. In conclusion, the study has contributed to the extant NC and KS literature by complementing studying a nation's distinctive cultural traits' on an organisational-level routine.
Journal: Int. J. of Productivity and Quality Management
Pages: 543-575
Issue: 4
Volume: 35
Year: 2022
Keywords: national culture; trust; social networking; knowledge sharing; healthcare sector; Jordan.
File-URL: http://www.inderscience.com/link.php?id=122755
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:4:p:543-575

Template-Type: ReDIF-Article 1.0
Author-Name: Bakhtiar Ostadi
Author-X-Name-First: Bakhtiar
Author-X-Name-Last: Ostadi
Author-Name: Reza Zare
Author-X-Name-First: Reza
Author-X-Name-Last: Zare
Title: Activity-based costing in the public sector and non-profit organisations: towards risk-based approach
Abstract:
Each organisation is looking for ways and pricing mechanism to reduce their costs; it is essential to use modern ways to manage them. The aim of this paper is to calculate the cost of public sector services held by non-profit training centres and institutions, using activity-based costing (ABC) method according to risk-based approach. It considers cost of risk factors associated with the process. Firstly, the risk factors are identified. Secondly, potential risk factors that were identified are prioritised using failure mode and effects analysis (FMEA) method and with expert opinions. Then, the cost of activity centres is calculated considering the risks. The identified costs have been allocated to activity centres before and after the allocation of risks. The research findings are experimented in a non-profit training centre and institution with one-day training course and 25 participants. The results indicate that there are critical risks in the service delivery process which can affect the costs.
Journal: Int. J. of Productivity and Quality Management
Pages: 1-16
Issue: 1
Volume: 35
Year: 2022
Keywords: cost management; activity-based costing; ABC; risk-based approach; public sector; services' costing.
File-URL: http://www.inderscience.com/link.php?id=120708
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:1:p:1-16

Template-Type: ReDIF-Article 1.0
Author-Name: Mohamed Mahmoud Khtatbeh
Author-X-Name-First: Mohamed Mahmoud
Author-X-Name-Last: Khtatbeh
Author-Name: Anuar Shah Bali Mahomed
Author-X-Name-First: Anuar Shah Bali
Author-X-Name-Last: Mahomed
Author-Name: Suhaimi Bin Ab Rahman
Author-X-Name-First: Suhaimi Bin Ab
Author-X-Name-Last: Rahman
Author-Name: Rosmah Mohamed
Author-X-Name-First: Rosmah
Author-X-Name-Last: Mohamed
Title: The role of equity in the relationship between job evaluation and employee performance in Jordan Industrial Estates
Abstract:
This study aimed to assess the extent of the mediation effect of equity on the relationship between job evaluation and employee performance. A self-administrated questionnaire was used to collect data from 646 employees working in the targeted industrial estates. The collected data was analysed using SPSS and AMOS software tools based on structural equation modelling (SEM). The results of the study indicated to a non-significant relationship between job evaluation and job performance. On the other hand, a significant relationship was found between equity and job performance as well as between job evaluation and equity. Moreover, the results of the study demonstrated a mediation role of equity on the relationship between job evaluation and job performance. The results of this study are expected to have a significant influence in filling the gap in the literature and enhancing employees' performance accordingly.
Journal: Int. J. of Productivity and Quality Management
Pages: 576-598
Issue: 4
Volume: 35
Year: 2022
Keywords: job evaluation; equity; job performance; Jordan Industrial Estates.
File-URL: http://www.inderscience.com/link.php?id=122756
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:4:p:576-598

Template-Type: ReDIF-Article 1.0
Author-Name: Ketaki Joshi
Author-X-Name-First: Ketaki
Author-X-Name-Last: Joshi
Author-Name: Bhushan Patil
Author-X-Name-First: Bhushan
Author-X-Name-Last: Patil
Title: Multivariate statistical process monitoring and control of machining process using principal component-based Hotelling T<SUP align="right"><SMALL>2</SMALL></SUP> charts: a machine vision approach
Abstract:
Machine vision offers image-based inspection and quality control. Principal component-based multivariate statistical process monitoring (MSPM) and control facilitates monitoring of production typically involves several quality characteristics with a single control chart that identifies and diagnoses faults by signal decomposition. The paper presents principal component-based MSPM and control of the machining process using machine vision for industrial components manufactured on conventional lathe machines. It involves extraction of critical dimensions and surface characteristics using image-processing techniques, data dimensionality reduction using principal component analysis (PCA), process monitoring, and control using principal components based Hotelling T&lt;SUP align="right"&gt;&lt;SMALL&gt;2&lt;/SMALL&gt;&lt;/SUP&gt; chart. Fault diagnosis involves decomposition of T&lt;SUP align="right"&gt;&lt;SMALL&gt;2&lt;/SMALL&gt;&lt;/SUP&gt; statistic into contribution by individual principal components and their combinations, identification of out-of-control scenarios using decision tree and their physical interpretation to detect possible causes of errors for further analysis and control. The approach potentially offers an industry-ready solution to automated, economic and 100% process monitoring and control.
Journal: Int. J. of Productivity and Quality Management
Pages: 40-56
Issue: 1
Volume: 35
Year: 2022
Keywords: quality inspection; quality control; machine vision; MSPM; MSPC; principal component analysis; PCA; Hotelling T<SUP align="right"><SMALL>2</SMALL></SUP> chart.
File-URL: http://www.inderscience.com/link.php?id=120709
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:1:p:40-56

Template-Type: ReDIF-Article 1.0
Author-Name: Álvaro Dias
Author-X-Name-First: Álvaro
Author-X-Name-Last: Dias
Author-Name: Sara Barros
Author-X-Name-First: Sara
Author-X-Name-Last: Barros
Author-Name: Leandro Pereira
Author-X-Name-First: Leandro
Author-X-Name-Last: Pereira
Author-Name: Renato Lopes Da Costa
Author-X-Name-First: Renato Lopes Da
Author-X-Name-Last: Costa
Author-Name: Rui Gonçalves
Author-X-Name-First: Rui
Author-X-Name-Last: Gonçalves
Title: The influence of rewards and the organisational environment on employee retention
Abstract:
The loss of a qualified employee reveals itself as loss, once the company has invested time and money in training, attribution of benefits, among others. Thus, understanding employee retention factors represents a key dimension in human resources management. However, the study of factors influencing employee retention still needs further consolidation, especially regarding the role of rewards and the organisational environment. Using the survey data to test the hypothesis through PLS-SEM, the findings reveal that rewards are directly linked to the organisational commitment and employee retention. Organisational environment influences significantly and positively organisational justice and organisational commitment. Furthermore, organisational justice was found to have a positive influence on retention, and organisational commitment reveals a positive relationship with retention. The organisational commitment mediation effect was also identified in the relations between rewards and employee retention, and organisational environment on employee retention.
Journal: Int. J. of Productivity and Quality Management
Pages: 517-542
Issue: 4
Volume: 35
Year: 2022
Keywords: rewards; organisational environment; organisational commitment; employee retention.
File-URL: http://www.inderscience.com/link.php?id=122757
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:4:p:517-542

Template-Type: ReDIF-Article 1.0
Author-Name: Bhavna Pandey
Author-X-Name-First: Bhavna
Author-X-Name-Last: Pandey
Author-Name: Vinod Yadav
Author-X-Name-First: Vinod
Author-X-Name-Last: Yadav
Author-Name: Avanish Singh Chauhan
Author-X-Name-First: Avanish Singh
Author-X-Name-Last: Chauhan
Author-Name: Ajay Rathore
Author-X-Name-First: Ajay
Author-X-Name-Last: Rathore
Title: Process improvement using lean tools: a case from carpet manufacturing industry
Abstract:
Lean manufacturing is a widely accepted approach for process improvement and it is considered as a universal production system. Although it has enormous application in many sectors, still carpet industries have not benefited by this approach. Present study aimed to identify wastes in the carpet manufacturing industry and eliminate these wastes by implementing appropriate lean tools. Case study approach is used to identify the process improvement by implementing lean thinking in the case organisation. This study will help the carpet industry practitioners, as it provides a framework for lean implementation. The implementation of lean tools has resulted in improved operational measures like reduction of lead time, better utilisation of workplace, decrease in material handling time, and cost and increment in overall profit of supply chain. The study presents the real world case study which shows the theoretical and managerial implication of lean implementation in the carpet industry.
Journal: Int. J. of Productivity and Quality Management
Pages: 117-142
Issue: 1
Volume: 35
Year: 2022
Keywords: lean manufacturing; process improvement; case study.
File-URL: http://www.inderscience.com/link.php?id=120710
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:1:p:117-142

Template-Type: ReDIF-Article 1.0
Author-Name: Riham Adel
Author-X-Name-First: Riham
Author-X-Name-Last: Adel
Title: Smart services' quality scale
Abstract:
Despite the increasing interest on smart industries, research on smart services quality remains limited and focusing only on technological and engineering characteristics. Until now, little is known about customer expectations of superior smart services performance, which makes the identification of smart services quality from the customers' perception an important research topic that is not yet considered in the literature. Therefore, this study aims to conceptualise smart service quality with a particular emphasis on the active role of customers' co-creation in smart services. The paper updates the service quality literature by validating SMART-QUAL measurement scale suggested to be used within the smart context. The new developed measurement scale is composed of 13 items consisting of three dimensions namely: functional value, smartness level, and privacy control.
Journal: Int. J. of Productivity and Quality Management
Pages: 429-446
Issue: 4
Volume: 35
Year: 2022
Keywords: innovation; internet of things; IoT; service-dominant logic; SDL; co-creation; quality; smart services; SMART-QUAL.
File-URL: http://www.inderscience.com/link.php?id=122758
File-Format: text/html
File-Restriction: Open Access
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:4:p:429-446

Template-Type: ReDIF-Article 1.0
Author-Name: Yustinus Budi Hermanto
Author-X-Name-First: Yustinus Budi
Author-X-Name-Last: Hermanto
Author-Name: Veronika Agustini Srimulyani
Author-X-Name-First: Veronika Agustini
Author-X-Name-Last: Srimulyani
Title: The role of servant leadership and work engagement in improving extra-role behaviour and teacher performance
Abstract:
The maximum performance of the teachers is a strategic key for schools to realise the objectives of their organisations. This study aimed to provide empirical evidence regarding several essential factors that affect teacher performance, i.e. servant leadership, work engagement, and extra-role behaviour. Besides, this study also investigated the direct and indirect effects of servant leadership behaviour on improving the performance of permanent teachers in high schools and vocational high schools of the cities in East Java and the eastern part of Central Java. Using the t-test and path analysis with the p-values &#60; 0.050 and all t-values &#62; 2.000, the results obtained was that the practice of servant leadership principals directly and positively affects work engagement, extra-role behaviour, and teacher performance. The results of the tests proved that extra-role behaviour and employee performance could be improved through the practice of servant leadership and increased work engagement.
Journal: Int. J. of Productivity and Quality Management
Pages: 57-77
Issue: 1
Volume: 35
Year: 2022
Keywords: servant leadership; work engagement; extra-role behaviour; ERB; teacher performance.
File-URL: http://www.inderscience.com/link.php?id=120711
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:1:p:57-77

Template-Type: ReDIF-Article 1.0
Author-Name: Maitha Buhumaid
Author-X-Name-First: Maitha
Author-X-Name-Last: Buhumaid
Title: Approaching the impact of organisational culture on quality management practices using the competing values framework: the case study of Dubai government organisations
Abstract:
In a rapidly changing and highly competitive world and economy, quality management (QM) is more needed than ever. There is a dearth of research studies in investigating such an influence on government organisations across the MENA region and the UAE. This paper approaches the implementation of QM in Dubai government organisations (DGOs) from an organisational culture lens. Adopting the competing values framework (CVF), four hypotheses were developed and tested to study the influence of each of the organisational culture constituents (group, developmental, hierarchal, and rational) on the implementation of QM practices in DGO. The paper found that a critical interaction and balance between all four organisational cultural constituents are needed to integrate and optimise efforts, ideas, and initiatives among individuals and groups to successfully implement QM practices within DGO. This study can inform future studies about QM practices in government organisations across the UAE and the MENA region.
Journal: Int. J. of Productivity and Quality Management
Pages: 284-304
Issue: 2
Volume: 37
Year: 2022
Keywords: organisational culture; quality management practices; group culture; developmental culture; hierarchal culture; rational culture; competing values framework; CVF; Dubai government organisations; DGOs.
File-URL: http://www.inderscience.com/link.php?id=126343
File-Format: text/html
File-Restriction: Open Access
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:2:p:284-304

Template-Type: ReDIF-Article 1.0
Author-Name: Swati Bhatnagar
Author-X-Name-First: Swati
Author-X-Name-Last: Bhatnagar
Author-Name: Rajan Yadav
Author-X-Name-First: Rajan
Author-X-Name-Last: Yadav
Title: An empirical study on the predictors of long-term orientation in interfirm channel relationships: fast moving consumer goods distributors' perspective
Abstract:
The fast moving consumer goods (FMCG) players in India depend upon distributors for making their products available to the end consumers. Despite being the primary participants in the distribution channel, they are the most invisible part of the channel and hardly get any acknowledgement from the manufacturers. The core objective of this study is the identification and analysis of the predictors on the long-term orientation (LTO) of the distributors in an emerging economy, India. Prominent channel theories power-dependence and commitment trust theory is applied on the structure-conduct-outcome (SCO) framework in the conceptualisation of LTO of the distributor. The conceptual framework was empirically examined through multiple regression analysis by using a sample of 80 FMCG distributors in the National Capital Region of Delhi. The findings of the study reveals that dependence, communication, trade policies, financial performance, new channels and digital support have a significant influence on the LTO of the distributor.
Journal: Int. J. of Productivity and Quality Management
Pages: 160-179
Issue: 2
Volume: 37
Year: 2022
Keywords: communication; dependence; distributors; emerging nations; long-term orientation; LTO; marketing channels; multiple channels; unorganised retail; fast moving consumer goods; FMCG; structure-conduct-outcome; SCO.
File-URL: http://www.inderscience.com/link.php?id=126346
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:2:p:160-179

Template-Type: ReDIF-Article 1.0
Author-Name: Tomás José Fontalvo-Herrera
Author-X-Name-First: Tomás José
Author-X-Name-Last: Fontalvo-Herrera
Author-Name: Roberto Herrera
Author-X-Name-First: Roberto
Author-X-Name-Last: Herrera
Author-Name: Jesús Zambrano
Author-X-Name-First: Jesús
Author-X-Name-Last: Zambrano
Title: Three-phase method to assess the logistics service using Six Sigma metrics, Hotelling's T-square control chart and a principal component capacity indicator
Abstract:
The purpose of this article is to identify and apply a methodology that allows measuring the quality of the individual merchandise distribution service of a Colombian delivery company under the Six Sigma metrics. This was developed from the identification of the context of the service quality dimensions, defining the Y performance and the sigma Z level as the metrics of the Six Sigma methodology to be used for the evaluation of the performance of the quality dimensions in a period annual divided into quarters. Results show that when evaluating the Six Sigma metrics, average values between 3.47 and 4.13 were obtained, so it can be said that the performance was good. From the T-square Hotelling multivariate control chart, it was found that the process is stable in 10 out of 12 periods. And through the evaluation of the multivariate main components indicator, it was found that the process had a performance of 0.669. From the integral analysis it can be affirmed that the global performance of the logistic service is good.
Journal: Int. J. of Productivity and Quality Management
Pages: 17-39
Issue: 1
Volume: 35
Year: 2022
Keywords: Six Sigma; quality; service; performance; logistics; multivariate capacity indicator; multivariate control chart.
File-URL: http://www.inderscience.com/link.php?id=120720
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:1:p:17-39

Template-Type: ReDIF-Article 1.0
Author-Name: Adhi Indra Hermanu
Author-X-Name-First: Adhi Indra
Author-X-Name-Last: Hermanu
Author-Name: Mery Citra Sondari
Author-X-Name-First: Mery Citra
Author-X-Name-Last: Sondari
Author-Name: Muhammad Dimyati
Author-X-Name-First: Muhammad
Author-X-Name-Last: Dimyati
Author-Name: Diana Sari
Author-X-Name-First: Diana
Author-X-Name-Last: Sari
Title: Study on university research performance based on systems theory: systematic literature review
Abstract:
This paper reports on the systematic literature (SLR) to synthesise research on university research performance using a systematic methodology. We carried out a rigorous screening process to obtain a final sample of 59 quality papers published in 33 journals. These studies have been reviewed with a systems theory-based perspective in organisations, without neglecting to review several matters relating to significant journal publications, active researchers, the most widely used methods, and the countries where they are located. Finally, we provide suggestions for further research on research performance, especially those related to the influencing input-process-output-productivity-outcome variables. This perspective provides an effective fit with the context of research performance measurement models in universities and helps to capture the full spectrum of research institutes in universities. Thus, a new challenge arises to develop a national performance evaluation model in higher education research institutions that is adapted to the policies and strategies of each country.
Journal: Int. J. of Productivity and Quality Management
Pages: 447-472
Issue: 4
Volume: 35
Year: 2022
Keywords: systematic literature review; SLR; research; performance; university.
File-URL: http://www.inderscience.com/link.php?id=122777
File-Format: text/html
File-Restriction: Open Access
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:4:p:447-472

Template-Type: ReDIF-Article 1.0
Author-Name: Jagdish Bhadu
Author-X-Name-First: Jagdish
Author-X-Name-Last: Bhadu
Author-Name: Jaiprakash Bhamu
Author-X-Name-First: Jaiprakash
Author-X-Name-Last: Bhamu
Author-Name: Dharmendra Singh
Author-X-Name-First: Dharmendra
Author-X-Name-Last: Singh
Author-Name: Kuldip Singh Sangwan
Author-X-Name-First: Kuldip Singh
Author-X-Name-Last: Sangwan
Title: An ISM approach for lean implementation barriers in labour intensive Indian ceramic SMEs
Abstract:
Worldwide challenges and competition have urged manufacturing industries and organisations to upgrade their proficiency by implementing lean concept. A demographically suitable and reliable structural model of lean barriers has been developed, through which industries can increase their effectiveness of lean practices in labour intensive SMEs. Twelve critical barriers to lean implementation extracted from literature were analysed and validated after discussion with industrial experts/academicians. Interpretive structural modelling (ISM) technique was employed to observe the relationship amongst the barriers and fuzzy MICMAC analysis was performed to identify a model based on hierarchy of these barriers. The results revealed that 'lack of top management commitment and leadership' and 'resistance to change and adopt innovations' as the most critical barriers. The observations of this analysis thus may be considered as a realistic orientation to present scientific and administrative solutions and a road map to improve the lean implementation in context of Indian ceramic SMEs.
Journal: Int. J. of Productivity and Quality Management
Pages: 281-307
Issue: 3
Volume: 35
Year: 2022
Keywords: lean manufacturing; ceramic industries; barriers; interpretive structural modelling technique; ISM; fuzzy MICMAC analysis; labour intensive; small and medium scale enterprises; SMEs.
File-URL: http://www.inderscience.com/link.php?id=122292
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:3:p:281-307

Template-Type: ReDIF-Article 1.0
Author-Name: Mohd Norzaimi Che Ani
Author-X-Name-First: Mohd Norzaimi Che
Author-X-Name-Last: Ani
Author-Name: Shahrul Kamaruddin
Author-X-Name-First: Shahrul
Author-X-Name-Last: Kamaruddin
Author-Name: Ishak Abdul Azid
Author-X-Name-First: Ishak Abdul
Author-X-Name-Last: Azid
Title: Enhancement of the efficiency of internal supply chain production system through process-to-process interaction
Abstract:
In this paper, the effectiveness of the internal supply chain consisting of production layout has been investigated based on systematic approach of implementation hybrid production system in automotive manufacturer. Traditionally, production layout was designed based on a single concept of production system such as product-based, process-based or job-shop. But in automotive manufacturer, the hybrid production is more relevant due to the finished-goods/product requiring thousands of the child-parts. Therefore the integrated system between product-based and process-based is more suitable. However, this hybrid production system raises some of the hidden issues such as miscommunication between processes. This research has been conducted by reviewing these issues, and subsequently a systematic approach has been developed to improve the processes' communication. The result shows significant impact where the production wastes were drastically minimised, waiting time was improved from 14% into 11% and line balancing had achieved the optimum rate which is 89%.
Journal: Int. J. of Productivity and Quality Management
Pages: 332-351
Issue: 3
Volume: 35
Year: 2022
Keywords: internal supply chain; production layout; hybrid production; production system; line balancing.
File-URL: http://www.inderscience.com/link.php?id=122294
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:3:p:332-351

Template-Type: ReDIF-Article 1.0
Author-Name: Ni Luh Wayan Sayang Telagawathi
Author-X-Name-First: Ni Luh Wayan Sayang
Author-X-Name-Last: Telagawathi
Author-Name: Made Setini
Author-X-Name-First: Made
Author-X-Name-Last: Setini
Author-Name: Ni Made Suci
Author-X-Name-First: Ni Made
Author-X-Name-Last: Suci
Author-Name: Ni Nyoman Yulianthini
Author-X-Name-First: Ni Nyoman
Author-X-Name-Last: Yulianthini
Author-Name: Daru Asih
Author-X-Name-First: Daru
Author-X-Name-Last: Asih
Author-Name: Ni Made Satya Utami
Author-X-Name-First: Ni Made Satya
Author-X-Name-Last: Utami
Title: Entrepreneurship orientation in the handicraft industry in Bali, Indonesia using the triple helix concept
Abstract:
The handicraft industry in Bali faces serious challenges in developing entrepreneurial orientation. Therefore, the purpose of this research is to examine the triple helix concept in locally cultured businesses. Data were obtained from craftsmen in the handicraft industry of Bali, through direct interviews, which showed the absence of entrepreneurial orientation. This study argues that the development of entrepreneurial orientation requires the synergy of the triple helix ecosystem, which underpins the handicraft industry in Bali. Furthermore, craftsmen need the collaborative effort of the triple helix concept which comprises of academic, business, and government. However, the triple helix concept is unable to provide the required result due to inadequate capital and poor training. When the government acts as a source of contractual relations with stable interactions and exchange, the handicraft industries become production houses. In addition, the government is also a source of contractual relations that ensures stable interaction and exchange, while universities act as a source of new knowledge and technology. The synergy associated with these three sectors is a generative principle used to build a knowledge-based economy, which enables a tighter economic integration.
Journal: Int. J. of Productivity and Quality Management
Pages: 415-428
Issue: 3
Volume: 35
Year: 2022
Keywords: synergy; entrepreneurial orientation; business ecosystem; triple helix; handicraft industry.
File-URL: http://www.inderscience.com/link.php?id=122296
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:3:p:415-428

Template-Type: ReDIF-Article 1.0
Author-Name: Sachin Saini
Author-X-Name-First: Sachin
Author-X-Name-Last: Saini
Author-Name: Doordarshi Singh
Author-X-Name-First: Doordarshi
Author-X-Name-Last: Singh
Title: Lean manufacturing practices for enhancing firm performance in medium enterprises: a case study from Indian context
Abstract:
The purpose of this paper is to highlight the importance of adopting lean manufacturing practices for enhancing firm performance in Northern India medium enterprise. Lean manufacturing is a versatile proven methodology for improving the flow and make the system of the organisation an efficient one. This study has been carried out in a manufacturing unit of Northern India which was suffering from the high production lead time and enhanced demand for production. The present study assessed and evaluated the implementation status of lean practices i.e. 5 s, TPM, supplier management and their impact on overall performance of the organisation. After implementing lean practices, rejections reduced from 7% to 3%, OEE improved by 10%, 20% reduction in inventory, enhancement of training programs from monthly to fortnightly and 100% timely deliveries achieved for an organisation within period of 30 months. The paper is a perfect example of testing the popular methodology i.e. lean manufacturing in real manufacturing environments.
Journal: Int. J. of Productivity and Quality Management
Pages: 352-382
Issue: 3
Volume: 35
Year: 2022
Keywords: lean manufacturing practices; LMPs; cycle time; value stream mapping; VSM; small and medium enterprises; SMEs; waste.
File-URL: http://www.inderscience.com/link.php?id=122298
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:3:p:352-382

Template-Type: ReDIF-Article 1.0
Author-Name: Renato Lopes Da Costa
Author-X-Name-First: Renato Lopes Da
Author-X-Name-Last: Costa
Author-Name: Leandro Pereira
Author-X-Name-First: Leandro
Author-X-Name-Last: Pereira
Author-Name: Álvaro Dias
Author-X-Name-First: Álvaro
Author-X-Name-Last: Dias
Author-Name: Rui Gonçalves
Author-X-Name-First: Rui
Author-X-Name-Last: Gonçalves
Title: The culture play, a key role in management consulting firms
Abstract:
Organisational culture assumes a fundamental part of the life of every organisation. The development of human resources management and its increasingly strategic role have shown the importance of organisational culture and its effects on multiple aspects of organisations. With the complexity and competitivity associated with the rapid changes of today's labour market, such importance becomes a determinant to the success of organisations. Therefore, the present article aims to understand the main factors that influence the organisational culture of management consulting firms and to develop an adequate model for such companies. This article is based on data from 15 interviews and 107 questionnaires responded by consultants with a variety of ages, positions, seniorities, from management consulting organisations, operating in Portugal, with several different intervention areas and that offer different types of consulting. The results and conclusions comprise information concerning the main factors behind the organisational culture in management consulting firms.
Journal: Int. J. of Productivity and Quality Management
Pages: 308-331
Issue: 3
Volume: 35
Year: 2022
Keywords: organisational culture; human resources management; management consulting.
File-URL: http://www.inderscience.com/link.php?id=122302
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:3:p:308-331

Template-Type: ReDIF-Article 1.0
Author-Name: H. Mahesh Prabhu
Author-X-Name-First: H. Mahesh
Author-X-Name-Last: Prabhu
Author-Name: Samhit Nayak
Author-X-Name-First: Samhit
Author-X-Name-Last: Nayak
Author-Name: Sriram Pai
Author-X-Name-First: Sriram
Author-X-Name-Last: Pai
Author-Name: Pranith Prabhakar
Author-X-Name-First: Pranith
Author-X-Name-Last: Prabhakar
Author-Name: B. Gowrava Shenoy
Author-X-Name-First: B. Gowrava
Author-X-Name-Last: Shenoy
Title: Modelling the enablers of quality management practices using ISM
Abstract:
Quality plays a vital role in ensuring customer satisfaction in the recent era of globalisation and quality management practices play a crucial role in achieving quality standards. The purpose of this paper is to represent an approach to the effective implementation of quality management practices by identifying the subtleties between various enablers of quality management. A hierarchical model is developed using interpretive structural modelling (ISM) depicting the mutual relationships among the enablers of quality management practices. The analysis indicates that there is a category of enablers with high driving power and low dependency that needs full focus and has strategic value, whereas another group consists of those variables that are highly dependent and are the resulting behaviour. The classification of enablers into independent and dependent variables would enable quality managers to concentrate on the important variables that are the key in building a strong quality management system in the organisation.
Journal: Int. J. of Productivity and Quality Management
Pages: 405-421
Issue: 3
Volume: 37
Year: 2022
Keywords: quality management practices; interpretive structural modelling; ISM; small and medium enterprises; SMEs; modelling; India.
File-URL: http://www.inderscience.com/link.php?id=126931
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:3:p:405-421

Template-Type: ReDIF-Article 1.0
Author-Name: Mira Thoumy
Author-X-Name-First: Mira
Author-X-Name-Last: Thoumy
Author-Name: Atef Harb
Author-X-Name-First: Atef
Author-X-Name-Last: Harb
Author-Name: Claudette El-Hajj
Author-X-Name-First: Claudette
Author-X-Name-Last: El-Hajj
Title: A strategic assessment of the twenty-tens barriers preventing the optimal implementation of lean management in the Lebanese construction industry
Abstract:
The purpose of this research is to present the major barriers that hinder the implementation of lean construction management (LCM) through a systematic evaluation based on a literature review of numerous journal articles, followed by a statistical analysis of data from a survey of 244 observations and by interviews with professionals in the field. Despite their knowledge of the critical success factors, not all LCM adopters are successful in reaping the benefits of the implementation; in fact, several barriers have been minimising the chances of fully prosperous projects. For an effective integration of lean, companies should overcome the barriers faced during the implementation. A survey of Lebanese construction professionals was used to identify these barriers. The findings revealed five groups of barriers hindering the implementation of LCM. This study identified a new barrier that is related to the Lebanese industry which is using relationships to conceal mistakes and tolerate delays.
Journal: Int. J. of Productivity and Quality Management
Pages: 323-343
Issue: 3
Volume: 37
Year: 2022
Keywords: lean; lean construction management; LCM; construction; barriers; implementation; hinder; success; pitfalls.
File-URL: http://www.inderscience.com/link.php?id=126932
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:3:p:323-343

Template-Type: ReDIF-Article 1.0
Author-Name: Elia Oey
Author-X-Name-First: Elia
Author-X-Name-Last: Oey
Author-Name: Evelyn Soenartio
Author-X-Name-First: Evelyn
Author-X-Name-Last: Soenartio
Title: Quality improvement with fault tree analysis and failure mode effect analysis &#45; a case study in a chroming applicator
Abstract:
Defect reduction is a constant challenge for quality improvement in any organisation. The research was a case study in a small firm performing chroming process for variety of plastic end-cups. The chroming process uses combination of paint spraying and metalising. To improve their quality assurance process, the study assisted in identifying major failure modes and their root causes using fault tree analysis. It was then continued with failure mode and effect analysis for quantifying risk priority for each failure modes. The results recommended the studied company to focus on failure mode 'uneven spraying', 'incorrect setting of paint output', 'incorrect setting of spray pressure', 'dusty production area', and 'dusty oven', and suggested some control improvements against them.
Journal: Int. J. of Productivity and Quality Management
Pages: 157-170
Issue: 2
Volume: 35
Year: 2022
Keywords: fault tree analysis; FTA; failure mode effect analysis; defect; failure mode.
File-URL: http://www.inderscience.com/link.php?id=121301
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:2:p:157-170

Template-Type: ReDIF-Article 1.0
Author-Name: Mesfin Demissie
Author-X-Name-First: Mesfin
Author-X-Name-Last: Demissie
Author-Name: Birhanu Beshah
Author-X-Name-First: Birhanu
Author-X-Name-Last: Beshah
Author-Name: Frank Ebinger
Author-X-Name-First: Frank
Author-X-Name-Last: Ebinger
Title: A comprehensive review of the national quality infrastructure framework
Abstract:
Scholars define national quality infrastructure (NQI) differently. However, the basic components and scopes are similar. NQI is a less explored topic with few studies conducted, therefore, this paper is instated to provide insight. With this in mind, the paper reviewed basic concepts, components, and the interrelationship among the NQI components. Moreover, NQI development models, benefits, and challenges are also included in the review. Different literature from different sources dealing with NQI was collected and reviewed. Findings showed that NQI represents the peculiar and joint application of all its components including technical regulation and intellectual property rights. However, the presence, functionality, and international and regional integration of each NQI component determines the efficiency and effectiveness of the system. This ultimately promotes trade, innovation, and growth. Finally, besides the effort made by different NQI affiliated international and regional organisations to promote the concept, this review also strengthens the efforts to make NQI more visible.
Journal: Int. J. of Productivity and Quality Management
Pages: 361-383
Issue: 3
Volume: 37
Year: 2022
Keywords: national quality infrastructure; NQI; standardisation; metrology; accreditation and conformity assessment.
File-URL: http://www.inderscience.com/link.php?id=126933
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:3:p:361-383

Template-Type: ReDIF-Article 1.0
Author-Name: Ram Nath Yadav
Author-X-Name-First: Ram Nath
Author-X-Name-Last: Yadav
Author-Name: Devendra Kumar
Author-X-Name-First: Devendra
Author-X-Name-Last: Kumar
Author-Name: Ajay Kumar Sharma
Author-X-Name-First: Ajay Kumar
Author-X-Name-Last: Sharma
Author-Name: Naveen Virmani
Author-X-Name-First: Naveen
Author-X-Name-Last: Virmani
Title: Analysing human and system related barriers of TQM in automobile industries using fuzzy DEMATEL approach
Abstract:
Total quality management methodology has proved by many researchers to give magnificent results to both manufacturing and service industries. In today's globalised era, each and every industry is making meticulous efforts to survive in the marketplace. Industries are well aware of the fact that providing quality products to customers and achieving maximum customer satisfaction are the only key to success. In this paper, 17 potential barriers are identified by extensive literature review and the same has been validated by experts. The barriers are lack of top management commitment, lack of funds, lack of advance manufacturing facilities, employees resistance to change, etc. fuzzy decision making trial and evaluation laboratory (DEMATEL) approach has been applied to analyse potential barriers so as to categorise them into cause and effect categories.
Journal: Int. J. of Productivity and Quality Management
Pages: 193-219
Issue: 2
Volume: 35
Year: 2022
Keywords: customer satisfaction; fuzzy DEMATEL; quality; value for money; total quality management; TQM.
File-URL: http://www.inderscience.com/link.php?id=121302
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:2:p:193-219

Template-Type: ReDIF-Article 1.0
Author-Name: Praveen Dhiman
Author-X-Name-First: Praveen
Author-X-Name-Last: Dhiman
Author-Name: Sangeeta Arora
Author-X-Name-First: Sangeeta
Author-X-Name-Last: Arora
Title: Identifying service performance gap: a hospitality management perspective
Abstract:
Despite a plethora of studies on service quality gaps, the service performance gap has received less academic attention. The previous literature has found the importance of the service performance gap from the management standpoint, yet the independent study on the service performance gap is scant. Thus, the present study attempts to identify the service performance gap by evaluating management's perspective towards customer-contact employees' service delivery performance. A field study was employed in the top ten luxury chain hotels of Northern India, targeting 200 management personnel. Using an exploratory factor analysis, this study reveals three dimensions of service delivery performance, namely functional, relational, and tangible aspects. Further, the results obtained from gap analysis show that the most prominent service performance gap identified, is concerning employees' relational aspect, followed by functional and tangible aspects. The study offers valuable managerial implications to reduce the service performance gap accordingly.
Journal: Int. J. of Productivity and Quality Management
Pages: 305-322
Issue: 3
Volume: 37
Year: 2022
Keywords: service performance gap; gap analysis; management perspective.
File-URL: http://www.inderscience.com/link.php?id=126934
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:3:p:305-322

Template-Type: ReDIF-Article 1.0
Author-Name: Seyed Fathollah Amiri Aghdaie
Author-X-Name-First: Seyed Fathollah Amiri
Author-X-Name-Last: Aghdaie
Author-Name: Sayed Mohsen Mousavi
Author-X-Name-First: Sayed Mohsen
Author-X-Name-Last: Mousavi
Title: Identifying customer perceived value components and their impact on customer satisfaction using big data analytics
Abstract:
Perceived value means the benefit a customer receives for the cost he or she paid. In order to improve the value of the product or service offered to the customer and thus increase revenue and profits, businesses need to understand the factors that improve consumer satisfaction in a better way. In recent years, with the growth of online shopping, it has been possible to access data on consumers' interests and expected values. This study aims to identify the components of customer perceived value and analyse its impact on customer satisfaction by using content analysis and customer feedback in cyberspace. For this purpose, 14,623 online customers' reviews about smart TVs is analysed by using big data analytics, and to extract value components, the 'latent Dirichlet allocation' method is used. According to the research findings, 42 perceived value components and their role on consumer satisfaction were identified.
Journal: Int. J. of Productivity and Quality Management
Pages: 344-360
Issue: 3
Volume: 37
Year: 2022
Keywords: customer value; customer satisfaction; big data; latent Dirichlet allocation; LDA; machine learning.
File-URL: http://www.inderscience.com/link.php?id=126935
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:3:p:344-360

Template-Type: ReDIF-Article 1.0
Author-Name: Marwan Khaleel
Author-X-Name-First: Marwan
Author-X-Name-Last: Khaleel
Author-Name: Shiva Ilkhanizadeh
Author-X-Name-First: Shiva
Author-X-Name-Last: Ilkhanizadeh
Author-Name: Huthaifah Khrais
Author-X-Name-First: Huthaifah
Author-X-Name-Last: Khrais
Title: Impact of healthcare service quality on patient satisfaction and loyalty in a Jordanian private hospital
Abstract:
This study was aimed to investigate the effect of quality of healthcare on patient satisfaction and their loyalty towards a private hospital in Jordan. In total, 130 outpatients participated in a questionnaire survey at one of the biggest private hospitals in Jordan. These data were analysed using SPSS and applying approaches that involved frequency statistics, factor analysis, C-alpha, correlation and regressions analysis. The results indicate that the variables tangible and empathy have a direct impact on patient loyalty and an indirect impact on patient loyalty through patient satisfaction. It was also found that patient satisfaction has a significant relationship with patient loyalty in the private hospital. Practical implications are drawn from this research with the emergence of private healthcare; there has been competition by the health institutions to increase their performance and attract customers, and to achieve this, the private hospitals in Jordan need to work on enhancing quality, satisfaction and loyalty.
Journal: Int. J. of Productivity and Quality Management
Pages: 422-434
Issue: 3
Volume: 37
Year: 2022
Keywords: healthcare quality; satisfaction; loyalty; Jordan.
File-URL: http://www.inderscience.com/link.php?id=126936
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:3:p:422-434

Template-Type: ReDIF-Article 1.0
Author-Name: Siew Mui Kong
Author-X-Name-First: Siew Mui
Author-X-Name-Last: Kong
Author-Name: Rajendran Muthuveloo
Author-X-Name-First: Rajendran
Author-X-Name-Last: Muthuveloo
Title: The relationship between innovation and kaizen culture among electrical and electronics manufacturing companies in Malaysia
Abstract:
In the current dynamic business landscape, kaizen culture is crucial for organisations to hone their competitive edge and business sustainability. This study aims to examine the relationship between innovation and kaizen culture among electrical and electronics (E%E) manufacturing companies in Malaysia. The socio-technical systems theory underpins the research framework. A total of 123 responses were gathered from 123 E%E manufacturing companies and analysed with SPSS and SmartPLS. The findings indicated that kaizen culture can be nurtured through process innovation and organisational innovation to create a sustainable competitive advantage. However, it must be embedded into the business strategy if long-term advantage is to be achieved. Results from this study should enable practitioners of E%E manufacturing companies to prioritise types of innovation for nurturing kaizen culture.
Journal: Int. J. of Productivity and Quality Management
Pages: 241-261
Issue: 2
Volume: 35
Year: 2022
Keywords: kaizen culture; innovation; process innovation; organisational innovation; electrical and electronics; E%E; Malaysian manufacturing companies.
File-URL: http://www.inderscience.com/link.php?id=121308
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:2:p:241-261

Template-Type: ReDIF-Article 1.0
Author-Name: Shaman Gupta
Author-X-Name-First: Shaman
Author-X-Name-Last: Gupta
Author-Name: Pankaj Chandna
Author-X-Name-First: Pankaj
Author-X-Name-Last: Chandna
Title: Quality circles implementation in an Indian scientific equipments manufacturing company: a case study
Abstract:
This study focuses on the significance, use, and benefits of the quality circle, a group of employees of the working area doing similar work, and solving issues in a collaborative approach. With the examples of Indian organisations, this study has stated how this circle effectively develops business outcomes. The study's methodology section has discussed that forming quality circles can result in a problem-solving concept. The brainstorming and cause-effect diagram tool is applied in the case study section, where the problems are identified, respectively. The solutions that need to be developed with the problem are also provided. The research's future scope shows that the development of this process in the company will help develop the problem-solving technique. This problem-solving technique will help in increasing the management value of the company within the competitive market.
Journal: Int. J. of Productivity and Quality Management
Pages: 383-414
Issue: 3
Volume: 35
Year: 2022
Keywords: quality circle; employees; management; performance; focus; approach to the outcome; problem-solving; decision making; skill development; scientific equipment; small scale industry; case study.
File-URL: http://www.inderscience.com/link.php?id=122332
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:3:p:383-414

Template-Type: ReDIF-Article 1.0
Author-Name: Zahra Nikkhah-Farkhani
Author-X-Name-First: Zahra
Author-X-Name-Last: Nikkhah-Farkhani
Author-Name: Alireza Khorakian
Author-X-Name-First: Alireza
Author-X-Name-Last: Khorakian
Author-Name: Shokoofe Loqmani-Devin
Author-X-Name-First: Shokoofe
Author-X-Name-Last: Loqmani-Devin
Author-Name: Mina Boustani-Rad
Author-X-Name-First: Mina
Author-X-Name-Last: Boustani-Rad
Title: Investigating the impact of organisational cohesion on employees' productivity of Mashhad bus organisation, using the adaptive neuro fuzzy inference system
Abstract:
Achieving the high levels of productivity is one of the most important ideals of managers. Organisational cohesion as an emerging concept that has many managerial requirements, and is expected to contribute to improving employees' productivity. This study used fuzzy neural networks (ANFIS) to measure this relationship, which has more predictive power than other statistical methods due to its networking architecture and learning algorithms. The statistical population was all employees of Mashhad Bus Organization (58 people). A questionnaire was used for data collection and the results were analysed using the ANFIS. The results indicated that although all aspects of organisational cohesion had an effect on improving employees' productivity and by improving them, employees' productivity would be increased, the components of fundamental values, leadership's style and coordination, would facilitate the impact of other components on productivity. It seems that they should be the prioritised on the top of the list in the organisation's administrative transformation programs.
Journal: Int. J. of Productivity and Quality Management
Pages: 262-280
Issue: 2
Volume: 35
Year: 2022
Keywords: organisational cohesion; employees' productivity; fuzzy neuro network; adaptive neuro fuzzy inference system; ANFIS.
File-URL: http://www.inderscience.com/link.php?id=121309
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:2:p:262-280

Template-Type: ReDIF-Article 1.0
Author-Name: Nikhil Dogra
Author-X-Name-First: Nikhil
Author-X-Name-Last: Dogra
Author-Name: Mohd Adil
Author-X-Name-First: Mohd
Author-X-Name-Last: Adil
Title: Determinants of sustainable growth in Indian banking industry: an ISM approach
Abstract:
The importance of sustainability for nation building has recently drawn considerable interest from researchers. It is highly acknowledged in the literature that the acceptance of sustainable policy is a tool for the inclusive progress and growth of the economy. Although, manufacturing industry has received considerable attention as compared to service industry, sustainability at banks is the newest approach. The purpose of this study is to the key determinants that affects bank's sustainability and then investigates the mutual relationships among these determinants. Interpretive structural modelling is employed to investigate the interrelationships among the key determinants. The results show that the environmental concern and social sustainability are one of the critical determinants related to sustainability at banks. The study findings have far reaching implications for bank management, scholars and other stakeholders.
Journal: Int. J. of Productivity and Quality Management
Pages: 93-109
Issue: 1
Volume: 36
Year: 2022
Keywords: sustainability; banking industry; sustainability determinants; interpretive structural modelling; ISM; financial sustainability.
File-URL: http://www.inderscience.com/link.php?id=124382
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:1:p:93-109

Template-Type: ReDIF-Article 1.0
Author-Name: Muhammad Zia-ur-Rehman
Author-X-Name-First: Muhammad
Author-X-Name-Last: Zia-ur-Rehman
Author-Name: Muhammad Hashim
Author-X-Name-First: Muhammad
Author-X-Name-Last: Hashim
Author-Name:  Hakeem-ur-Rehman
Author-X-Name-First: 
Author-X-Name-Last: Hakeem-ur-Rehman
Author-Name: Shahzad Iqbal
Author-X-Name-First: Shahzad
Author-X-Name-Last: Iqbal
Author-Name: Sajjad Ahmad Baig
Author-X-Name-First: Sajjad Ahmad
Author-X-Name-Last: Baig
Author-Name: Yusra Khalid
Author-X-Name-First: Yusra
Author-X-Name-Last: Khalid
Author-Name: Ayesha Khan
Author-X-Name-First: Ayesha
Author-X-Name-Last: Khan
Title: Enablers and barriers for adoption of lean system: a mix method approach
Abstract:
This study is based on exploring the lean manufacturing practices in Pakistan's textile industries. This study adopts the triangulation method for deciding barriers to lean's implementation in Pakistan's textile sector. We used descriptive analysis for the interpretation of the data for quantitative analysis. We conducted root causes analysis through expert interviews and also identified enablers of lean implementation in Pakistan's textile industry using qualitative and quantitative analysis. After the interview, we learned that poor leadership, insufficient preparation, unavailability of local experts, confusion, and poor communication are crucial barriers to lean implantation. We have also identified drivers of successful lean implementation in lean. 5S is the most used tool in the local textile organisation. This paper examines the current situation of lean implementation in Pakistan. This paper highlights the leading causes in poor implementation of lean that can be addressed through the study's solution. This study could be a source of inspiration for small and medium-sized enterprises to apply lean in their organisation.
Journal: Int. J. of Productivity and Quality Management
Pages: 220-240
Issue: 2
Volume: 35
Year: 2022
Keywords: lean practices; manufacturing textile industry; lean hurdlers.
File-URL: http://www.inderscience.com/link.php?id=121311
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:2:p:220-240

Template-Type: ReDIF-Article 1.0
Author-Name: Francesca Pampurini
Author-X-Name-First: Francesca
Author-X-Name-Last: Pampurini
Author-Name: Anna Grazia Quaranta
Author-X-Name-First: Anna Grazia
Author-X-Name-Last: Quaranta
Title: European banking groups' efficiency in a decade: an empirical investigation on the determinants
Abstract:
After analysing the determinants of the best efficiency levels achieved by the Euro-Area banking groups, this paper suggests some managerial and policy recommendations. We employ a stochastic frontier model to measure the efficiency levels of the banking groups in the period 2009-2018. Then, with a cluster analysis, we identify the most relevant efficiency determinants of the best practice units. The results reveal that the main causes of the high level of efficiency are linked to the business model and to specific managerial choices. These research findings have great micro and macro implications in the light of the structural changes that are transforming the physiognomy of the banking system. Few studies focused on such a particular topic after the 2008 Global Financial Crisis; another strength of this study is that the analysis involves a period able to represent the complexity of the banking and financial markets in the last decade.
Journal: Int. J. of Productivity and Quality Management
Pages: 110-126
Issue: 1
Volume: 36
Year: 2022
Keywords: efficiency; stochastic frontiers; cluster analysis; banking groups; strategic choices.
File-URL: http://www.inderscience.com/link.php?id=124383
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:1:p:110-126

Template-Type: ReDIF-Article 1.0
Author-Name: Abhinandan Khajuria
Author-X-Name-First: Abhinandan
Author-X-Name-Last: Khajuria
Author-Name: Supran Kumar Sharma
Author-X-Name-First: Supran Kumar
Author-X-Name-Last: Sharma
Author-Name: Dalip Raina
Author-X-Name-First: Dalip
Author-X-Name-Last: Raina
Title: Measuring level of performance of public transport sector: a case of India
Abstract:
The purpose of this paper is not only to estimate the technical efficiency for different state road transport undertakings (SRTUs) in India but also to provide benchmark for inefficient SRTUs in order to push them to efficient frontier. The study also provides comparative analysis in order to estimate efficiency variation among SRTUs across the period of time. Both longitudinal and latitudinal data-based research is made by using input-oriented non-parametric approach of data envelopment analysis in order to estimate the different forms of efficiency scores for SRTUs. The longitudinal analysis concludes that two SRTUs out of 28 are technically efficient across the period of time. Through cross-section data and latitudinal analysis, the present study has estimated that one fourth of SRTUs are technical efficient. Analysis also provided results which are helpful in target settings for inefficient SRTUs by allocating them with peer groups and peers weights.
Journal: Int. J. of Productivity and Quality Management
Pages: 66-92
Issue: 1
Volume: 36
Year: 2022
Keywords: data envelopment analysis; DEA; public transport; slacks; technical efficiency; non-parametric test.
File-URL: http://www.inderscience.com/link.php?id=124384
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:1:p:66-92

Template-Type: ReDIF-Article 1.0
Author-Name: Albert Justice Kwarteng
Author-X-Name-First: Albert Justice
Author-X-Name-Last: Kwarteng
Title: Ensuring quality in higher education institutions: going beyond quality assurance system
Abstract:
This paper aims to review the literature and clarify the misconceptions of the related quality approaches and quality terminologies to portray the need to go beyond quality assurance system in higher education institutions (HEIs) in Africa. Evidence was attained from the literature concerns the meaning of quality concepts from books and articles obtained from Google Scholar, ResearchGate and online libraries. The paper traces the evolution of quality and quality approaches and explains how the total quality management (TQM) should be the focus in HEIs of Africa. The stakeholders' knowledge and understanding of the concepts of TQM principles and quality culture will enable them to have a clear picture of the quality management system in their institutions. We are in the era of TQM since the 1980s, however, HEIs in Africa are practicing the TQM with a feeble understanding of the entire quality concepts.
Journal: Int. J. of Productivity and Quality Management
Pages: 569-588
Issue: 4
Volume: 36
Year: 2022
Keywords: quality concept; quality management system; QMS; total quality management; TQM; quality control; quality assurance; quality improvement.
File-URL: http://www.inderscience.com/link.php?id=124896
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:4:p:569-588

Template-Type: ReDIF-Article 1.0
Author-Name: Seyedehfatemeh Golrizgashti
Author-X-Name-First: Seyedehfatemeh
Author-X-Name-Last: Golrizgashti
Author-Name: Mehrdad Keshmiri
Author-X-Name-First: Mehrdad
Author-X-Name-Last: Keshmiri
Author-Name: Noshad Nazabadi
Author-X-Name-First: Noshad
Author-X-Name-Last: Nazabadi
Title: A comparative analysis of experts' judgment methods for patient safety implementation &#45; FMEA and fuzzy AHP
Abstract:
Regards to the complexity of healthcare systems, it is very important to apply accurate and effective methods to manage probable risks to enhance patient safety. The aim of this study is to identify probable risks by using failure modes, effects analysis method and fuzzy analytic hierarchy process to compare obtained results and define shortages of experts' judgment methods. This study has been conducted in electrocautery surgery in an operating room at a hospital in Iran. The failures modes, their effects and causes are identified by in-depth interviews, hospital documentation and fuzzy Delphi method. Obtained results show that decision making based on experts' judgment methods may lead to different results, therefore applying accurate quantitative methods to enhance reliability and patients' safety is essential. While this study identifies the potential risks of a complex surgery, comparing the obtained results based on two methods is the most important contribution of this paper.
Journal: Int. J. of Productivity and Quality Management
Pages: 384-404
Issue: 3
Volume: 37
Year: 2022
Keywords: quality management; patient safety; healthcare system; risk; FMEA; FAHP; electrocautery surgery.
File-URL: http://www.inderscience.com/link.php?id=126944
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:37:y:2022:i:3:p:384-404

Template-Type: ReDIF-Article 1.0
Author-Name: S. Riyadi
Author-X-Name-First: S.
Author-X-Name-Last: Riyadi
Author-Name: M. Munizu
Author-X-Name-First: M.
Author-X-Name-Last: Munizu
Title: The external environment dynamics analysis towards competitive advantage and company performance: the case of manufacture industry in Indonesia
Abstract:
This study investigates the direct effect of external environment dynamics on competitive advantage and company performance. To analyse the direct effect of competitive advantage on company performance, this study also explains the indirect effect of external environment dynamics on company performance through competitive advantage as mediation variable. Primary data is collected by using a questionnaire, while secondary data is obtained from relevant documents. The number of samples was 267 manufacturing companies taken from the population based on proportional random sampling method. This study uses descriptive statistics, and structural equation modelling (SEM) as method of analyses. The findings of the study prove that external environment dynamics can increase competitive advantage. The external environment dynamics also can improve company performance. Then, competitive advantage can improve company performance. Moreover, external environment dynamics indirectly can influence company performance mediated by variable of competitive advantage. Company performance can be improved by improving the competitive advantage variable elements for getting best results.
Journal: Int. J. of Productivity and Quality Management
Pages: 143-156
Issue: 2
Volume: 35
Year: 2022
Keywords: external environment dynamics; competitive advantage; company performance; manufacture industry; Indonesia.
File-URL: http://www.inderscience.com/link.php?id=121315
File-Format: text/html
File-Restriction: Open Access
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:2:p:143-156

Template-Type: ReDIF-Article 1.0
Author-Name: Thomas Henke
Author-X-Name-First: Thomas
Author-X-Name-Last: Henke
Author-Name: Jochen Deuse
Author-X-Name-First: Jochen
Author-X-Name-Last: Deuse
Title: Application of heuristics for packing problems to optimise throughput time in fixed position assembly islands
Abstract:
Accompanied with globalisation, companies are confronted with new competitors and price competitions. In order to meet these challenges manufactures strive to increase their efficiency throughout the value stream. Especially special machine manufactures assembling in fixed position assembly islands show a high non-value adding share, since their assembly and logistical processes are characterised by a low degree of standardisation and maturity. This leads to a high spread of throughput times and increases the risk of delivery delays. To improve this weakness, this paper presents an approach to increase the degree of standardisation and to lower and stabilise the throughput time. The new approach bases on heuristics for packing problems and applies them to the material supply. By that, the allocation of the supplied components is optimised, as a result of which search times and path lengths for walking and transporting are shortened and the value adding time share is increased.
Journal: Int. J. of Productivity and Quality Management
Pages: 150-168
Issue: 1
Volume: 36
Year: 2022
Keywords: large scale production; fixed position assembly; fixed position assembly island; packing problems; rectangle packing area minimisation problem; RPAMP; strip packing problem; SPP; stack ceiling algorithm; heuristics; throughput time.
File-URL: http://www.inderscience.com/link.php?id=124387
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:1:p:150-168

Template-Type: ReDIF-Article 1.0
Author-Name: Waqar Hafeez
Author-X-Name-First: Waqar
Author-X-Name-Last: Hafeez
Author-Name: Nazrina Aziz
Author-X-Name-First: Nazrina
Author-X-Name-Last: Aziz
Title: Bayesian modified group chain sampling plan for binomial distribution using beta prior through quality region
Abstract:
A useful technique in statistical quality assurance is acceptance sampling. It is used to take decision about the lot, either accepted or rejected, based on inspection of a random sample from the lot. Experts say that Bayesian approach is the best approach to make a correct decision when historical knowledge is available. Based on Bayesian approach, this study develops a Bayesian modified group chain sampling plan (BMGChSP) by using binomial distribution with beta prior. Two quality regions are found namely: probabilistic quality region (PQR) and indifference quality region (IQR). Acceptable quality level (AQL) based on producer's risk and limiting quality level (LQL) based on consumer's risk are used to select design parameters for BMGChSP. The values based on all possible combinations of design parameters for BMGChSP are tabulated and inflection points are found. The results expose that proposed plan is a good alternative of the existing traditional group chain sampling plans.
Journal: Int. J. of Productivity and Quality Management
Pages: 502-517
Issue: 4
Volume: 36
Year: 2022
Keywords: binomial distribution; beta distribution; acceptance sampling; quality region; producer's and consumer's risks.
File-URL: http://www.inderscience.com/link.php?id=124899
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:4:p:502-517

Template-Type: ReDIF-Article 1.0
Author-Name: Alejandro Barragán-Ocaña
Author-X-Name-First: Alejandro
Author-X-Name-Last: Barragán-Ocaña
Author-Name: Paz Silva-Borjas
Author-X-Name-First: Paz
Author-X-Name-Last: Silva-Borjas
Author-Name: Katya Amparo Luna-López
Author-X-Name-First: Katya Amparo
Author-X-Name-Last: Luna-López
Author-Name: María Del Pilar Longar-Blanco
Author-X-Name-First: María Del Pilar
Author-X-Name-Last: Longar-Blanco
Title: Technological development and mitigation of environmental impact through ISO 14000: a review
Abstract:
The main purposes of the ISO 14000 series of standards are to provide organisations with guidelines to develop environmental management practices and to establish requirements for organisations to accomplish their technological progress goals while exerting the least possible impact on the environment. This study aimed to identify the actors, dynamics, and themes of interest around the implementation and use of the ISO 14000 standards. For that purpose, we carried out bibliometric and network analyses focused on the five-year period. Results showed, on the one hand, the number of publications, countries, and institutions producing related documents, in addition to the academic sources and areas of knowledge where ISO 14000-related studies are published; on the other hand, the network analysis was performed to identify concepts associated with this group of standards based on the keywords used in the reviewed literature. This allowed us to showcase different areas of opportunity related to establishing an environmental management system based on the ISO 14000 family of norms and defining future guidelines to mitigate environmental impact and strengthen sustainable development.
Journal: Int. J. of Productivity and Quality Management
Pages: 27-45
Issue: 1
Volume: 36
Year: 2022
Keywords: ISO 14000 family; environmental management; technological areas; publication sources; environment; place of publication.
File-URL: http://www.inderscience.com/link.php?id=124388
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:1:p:27-45

Template-Type: ReDIF-Article 1.0
Author-Name: Sushree Sangita Ray
Author-X-Name-First: Sushree Sangita
Author-X-Name-Last: Ray
Author-Name: Somabhusana Janakiballav Mishra
Author-X-Name-First: Somabhusana Janakiballav
Author-X-Name-Last: Mishra
Author-Name: Subhashree Dash
Author-X-Name-First: Subhashree
Author-X-Name-Last: Dash
Title: Analysis on employees' perception towards ERP implementation and its impact in different organisation
Abstract:
Efficiency and flexibility are the need of the hour and organisations that are part of the dynamic industry need to get them updated and upgraded at every instance. Hence, it is essential for the organisations to bring about integration and synergy in their activities. This is possible through the utilisation of high-end software &#45; enterprise resource planning (ERP), is an essential tool that helps in performing all the business functions and processes in an organisation. This study revolves around understanding the perception of the employees of different organisation regarding the satisfaction level towards the implementation of ERP. The statistical tools like descriptive and inferential statistics were used to analyse the collected data. In terms of productivity and growth ERP has a positive impact on the organisation. This integrated system helps the organisation for the smooth functioning of departments and also helps in proper record keeping in a timely manner.
Journal: Int. J. of Productivity and Quality Management
Pages: 553-568
Issue: 4
Volume: 36
Year: 2022
Keywords: enterprise resource planning; ERP; organisational culture; workflows; industry; customisation process; productivity; tools.
File-URL: http://www.inderscience.com/link.php?id=124900
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:4:p:553-568

Template-Type: ReDIF-Article 1.0
Author-Name: Matthew Ikuabe
Author-X-Name-First: Matthew
Author-X-Name-Last: Ikuabe
Author-Name: Clinton Aigbavboa
Author-X-Name-First: Clinton
Author-X-Name-Last: Aigbavboa
Author-Name: Douglas Aghimien
Author-X-Name-First: Douglas
Author-X-Name-Last: Aghimien
Author-Name: Pretty Ramaru
Author-X-Name-First: Pretty
Author-X-Name-Last: Ramaru
Title: Bolstering measures for adopting lean construction in the South African construction industry
Abstract:
The South African construction industry has grown in leaps and bounds over the years despite the numerous challenges experienced. However, the perennial issues plaguing the industry still persist and efforts are being made to mitigate their occurrence. Lean construction as a strategic project management tool for construction activities and processes provides some latitude for the abatement of some of the issues facing the construction industry. This study seeks to empirically explore the propelling measures for the adoption of lean construction in the construction industry. With the aid of questionnaires, data was retrieved from the target population of the study which are construction professionals. Retrieved data was analysed with the appropriate method of data analysis. The outcome of the study coupled with the recommendations given provides a guide for the seamless espousal of lean construction in the South African construction industry.
Journal: Int. J. of Productivity and Quality Management
Pages: 589-603
Issue: 4
Volume: 36
Year: 2022
Keywords: adoption; lean construction; construction industry; lean techniques; waste management; construction optimisation; South Africa.
File-URL: http://www.inderscience.com/link.php?id=124901
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:4:p:589-603

Template-Type: ReDIF-Article 1.0
Author-Name: Kaouthar Lamine
Author-X-Name-First: Kaouthar
Author-X-Name-Last: Lamine
Title: The challenge of Six Sigma DMAIC project integration in a Tunisian manufacturing company: case study
Abstract:
The aim of this empirical study is to illustrate the challenge in implementing Six Sigma project as well as the improvement of the manufacturing process through the DMAIC steps integration in a Tunisian company. For this reason, a qualitative method based on a case study is employed to provide detailed information about the reality experienced by the company. Hence, the Minitab software is required in order to detect, resolve and improve the company process. The result shows the positive impact of Six Sigma integration on the company process; illustrated by the cut of non-quality costs, the waste of time and rework which leads to an improvement of product quality and boost of company incomes. Furthermore, this study enhances the research theory of Six Sigma due to the real case study outlining the DMAIC integration. Moreover, it presents a helpful guideline for the quality expert facilitating the scope of its integration. This study is an original because it is the first one which outlines the challenge of Six Sigma project implementation in Tunisian context.
Journal: Int. J. of Productivity and Quality Management
Pages: 478-501
Issue: 4
Volume: 36
Year: 2022
Keywords: Six Sigma; DMAIC; case study; Minitab; Tunisian context.
File-URL: http://www.inderscience.com/link.php?id=124902
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:4:p:478-501

Template-Type: ReDIF-Article 1.0
Author-Name: Panagiotis Tsarouhas
Author-X-Name-First: Panagiotis
Author-X-Name-Last: Tsarouhas
Author-Name: Theodoros Varzakas
Author-X-Name-First: Theodoros
Author-X-Name-Last: Varzakas
Title: An analytical approach of feta-cheese production line based on overall equipment effectiveness
Abstract:
This paper aims to compute the efficiency of a manufacturing plant on the basis of overall equipment effectiveness (OEE) implementation in a traditional Greek feta-cheese production system. The analysis comprises the calculation of the most significant descriptive statistics, histograms and the boxplots. A practical process flowchart to maximise the OEE of an integrated manufacturing plant has been suggested. Moreover, the inherent availability, quality rate and performance efficiency factors, as well as the entire OEE, have been illustrated for every day and month. Maintenance time ratios at system and machine level have been determined to estimate the current maintenance strategy. The key purpose of the analysis is to locate the main vital machines in the manufacturing plant with the aim of evaluating and improving the OEE using effective management. Then, practical conclusions are made which require urgent intervention to increase the efficiency, productivity and the quality of the cheese industry.
Journal: Int. J. of Productivity and Quality Management
Pages: 459-477
Issue: 4
Volume: 36
Year: 2022
Keywords: overall equipment effectiveness; OEE; productivity; quality; maintenance; reliability; feta-cheese production line.
File-URL: http://www.inderscience.com/link.php?id=124903
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:4:p:459-477

Template-Type: ReDIF-Article 1.0
Author-Name: Nilda Tri Putri
Author-X-Name-First: Nilda Tri
Author-X-Name-Last: Putri
Author-Name: Nabila Humaida
Author-X-Name-First: Nabila
Author-X-Name-Last: Humaida
Author-Name: Hilma Raimona Zadry
Author-X-Name-First: Hilma Raimona
Author-X-Name-Last: Zadry
Author-Name: Maria Endo Mahata
Author-X-Name-First: Maria Endo
Author-X-Name-Last: Mahata
Author-Name: Elita Amrina
Author-X-Name-First: Elita
Author-X-Name-Last: Amrina
Title: Designing chicken feeder aids using Kano-ergonomic function deployment in West Sumatra small and medium sized enterprise
Abstract:
This study aims to design aids for layer chicken feeders in an ergonomic traditional coop using Kano-ergonomic function deployment (EFD). The integration of Kano model and EFD was used to identify design attributes that affect customer satisfaction and to translate customer requirements into technical requirements that are used to determine the priorities for the design of layer chicken feeder aids. The findings of this study are layer chicken feeder aids that are used with pushing movement to overcome musculoskeletal complaints, speed up work time, and reduce feed wastage. This design product is useful to facilitate the feeding of layer chicken as it can reduce musculoskeletal complaints, speed up work time, and reduce feed wastage so that work productivity can increase. In addition, the design of the resulting aids can be used as a reference by chicken layer livestock entrepreneurs to increase the productivity of their companies and especially their workers.
Journal: Int. J. of Productivity and Quality Management
Pages: 518-552
Issue: 4
Volume: 36
Year: 2022
Keywords: livestock feeder aids; ergonomic function deployment; EFD; house of ergonomic; HOE; Kano model; musculoskeletal complaints.
File-URL: http://www.inderscience.com/link.php?id=124905
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:4:p:518-552

Template-Type: ReDIF-Article 1.0
Author-Name: Jafer Alsawalhah
Author-X-Name-First: Jafer
Author-X-Name-Last: Alsawalhah
Title: Representative bias and investment decision: the moderating role of accounting disclosure. An empirical study using structural equation modelling approach
Abstract:
The purpose of this study is to clarify the relationship between representative bias and investment decision, along with the moderating role of accounting disclosure, as most literature conducted studies in well-developed financial markets, whereas less is known about investors in emerging-markets. The study proposes a novel model that suggests accounting disclosure as a moderating construct and is expected to moderate the negative effect of representative bias in shaping investment decision of investors during the investment-decision process. Collecting data, response from 258 active investors in the Amman Stock Exchange, through adopting a purposive convenience sampling was collected using a questionnaire-based-survey. To conduct a statistical analysis, structural equation modelling (SEM) was applied, and the result reported that representative bias negatively influenced investment decision, whereas accounting disclosure was a positive determinant for investment decision. Moreover, the proposed moderating role was able to reduce the negative effect of representative bias on investment decision. Accordingly, discussion and directions were provided.
Journal: Int. J. of Productivity and Quality Management
Pages: 46-65
Issue: 1
Volume: 36
Year: 2022
Keywords: investment decision; representative bias; accounting disclosure; stock market; structural equation modelling; SEM; Jordan.
File-URL: http://www.inderscience.com/link.php?id=124402
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:36:y:2022:i:1:p:46-65

Template-Type: ReDIF-Article 1.0
Author-Name:  Rajagopal
Author-X-Name-First: 
Author-X-Name-Last: Rajagopal
Title: Inferiority feeling and conspicuous buying behaviour: analysing quality of life concerns among consumers in Mexico
Abstract:
Social environment discretely affects cognitive dimensions and behavioural attributes of consumers. Accordingly, the cognitive ergonomics of consumers exhibits various socio-psychological scenarios on consumption, and develops buying dispositions. Building upon personality and social comparison theory, and the literature review on conspicuous consumption, this study examines the causes and effects of inferiority feeling due to social comparison, which motivates consumers to reinforce the sense of 'me too' feeling and engage in conspicuous buying to stay at par or become superior to others in the society. The conspicuous buying behaviour of consumers has been analysed in this study in the context of intentions to buy high-value smart televisions among the low economic profile consumers in Mexico. This study contributes to the literature on retail productivity by measuring the triadic effect of quality of life, cognitive evolutions, and consumption pattern in emerging markets.
Journal: Int. J. of Productivity and Quality Management
Pages: 171-192
Issue: 2
Volume: 35
Year: 2022
Keywords: conspicuous consumption; inferiority feeling; buying behaviour; quality of life; cognitive ergonomics; social comparison; retail productivity.
File-URL: http://www.inderscience.com/link.php?id=121331
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpqma:v:35:y:2022:i:2:p:171-192