Template-Type: ReDIF-Article 1.0 Author-Name: Manoj Kumar Sharma Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Sharma Author-Name: Pragati Bhardwaj Author-X-Name-First: Pragati Author-X-Name-Last: Bhardwaj Author-Name: Shubham Bhushan Author-X-Name-First: Shubham Author-X-Name-Last: Bhushan Author-Name: Shalu Choudhary Author-X-Name-First: Shalu Author-X-Name-Last: Choudhary Title: Sustainable inventory optimisation: balancing demand dynamics with eco-friendly packaging and carbon emission constraints Abstract: In this paper, we investigate inventory models for deteriorating items influenced by advertisement frequency, price, and sustainable packaging. The demand is sensitive to these factors, while deterioration depends on the product's expiry date. Partial backlogging is allowed. Our model incorporates carbon tax policies, recognising that carbon emissions in inventory management arise primarily from transportation, holding, and deterioration of inventory. We aim to optimise inventory policy, market price, and marketing strategy to achieve maximum total profit. An algorithm is developed to solve the model, and a numerical illustration is provided to demonstrate its effectiveness. The impact of various parameters on the optimal policy is highlighted through a sensitivity analysis, presented in a tabular format. Based on our analyses, we derive several key decision-making insights for practitioners. Journal: Int. J. of Process Management and Benchmarking Pages: 92-121 Issue: 1 Volume: 22 Year: 2026 Keywords: price; packing; advertisement; partial backlogging carbon emission; expiry date. File-URL: http://www.inderscience.com/link.php?id=150683 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:1:p:92-121 Template-Type: ReDIF-Article 1.0 Author-Name: J. Darathi Author-X-Name-First: J. Author-X-Name-Last: Darathi Author-Name: Madhumita Das Author-X-Name-First: Madhumita Author-X-Name-Last: Das Title: Mapping the terrain of HRM practices: a bibliometric expedition and future research propositions Abstract: This study conducted a comprehensive bibliometric analysis of human resource management practice (HRMPs) over the past two decades. By utilising 2,641 documents from the Scopus database, the research employed bibliometric tools such as performance analysis, co-citation analysis, bibliographic coupling, and scientific mapping. The investigation revealed that 2022 was the most prolific year, with 277 publications, and identified Abu Dhabi University as the most impactful institution and the UK as the leading country. The <i>International Journal of Human Resource Management</i> was acknowledged as the most influential journal, with the highest number of citations. The research identified seven thematic clusters within HRM practices, providing valuable insights for researchers and suggesting potential future research propositions in this domain. The originality of this study lies in its focus on performance and scientific mapping in a field with limited existing research, which contributes to an increased understanding of the current state and future propositions of HRM practices. Journal: Int. J. of Process Management and Benchmarking Pages: 23-50 Issue: 1 Volume: 22 Year: 2026 Keywords: human resource management practices; HRMPs; co-citation analysis; bibliographic coupling; bibliometric analysis. File-URL: http://www.inderscience.com/link.php?id=150685 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:1:p:23-50 Template-Type: ReDIF-Article 1.0 Author-Name: A.M. Sakkthivel Author-X-Name-First: A.M. Author-X-Name-Last: Sakkthivel Title: Empirical investigation of purchase intentions of national and expatriate consumers: evidence from the emerging economies Abstract: This paper examines the determinants of purchase intentions of consumers in UAE. The data were collected from 300 nationals and expatriate through survey and analysed using multiple linear regression models. The outcomes portrayed that, external variables has more influence over national and expatriate consumers; the country of origin, brand and price variables has higher influence on national consumers, whereas product, promotion and country of origin variables has greater influence over expatriate consumers; the peer and reference groups, and societal variables are found to have more impact over national consumers, whereas, cultural and peer and reference groups impact the purchase intentions of expatriate consumers. The study shows a marked distinction between the purchase intentions of national and expatriate consumers which is due to the impact of society over nationals and culture over expatriate which they represent. Journal: Int. J. of Process Management and Benchmarking Pages: 1-22 Issue: 1 Volume: 22 Year: 2026 Keywords: purchase intentions; nationals; expatriate; UAE. File-URL: http://www.inderscience.com/link.php?id=150689 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:1:p:1-22 Template-Type: ReDIF-Article 1.0 Author-Name: Molk Oukili Garti Author-X-Name-First: Molk Oukili Author-X-Name-Last: Garti Author-Name: Jabir Arif Author-X-Name-First: Jabir Author-X-Name-Last: Arif Author-Name: Fouad Jawab Author-X-Name-First: Fouad Author-X-Name-Last: Jawab Author-Name: Ashutosh Samadhiya Author-X-Name-First: Ashutosh Author-X-Name-Last: Samadhiya Author-Name: Anil Kumar Author-X-Name-First: Anil Author-X-Name-Last: Kumar Author-Name: Fatima Zahra Benbrahim Author-X-Name-First: Fatima Zahra Author-X-Name-Last: Benbrahim Title: The sustainability mindset with Blockchain technology in Industry 5.0: towards a framework for sustainable supply chain management Abstract: In an industrial context, different industries today face several constraints in managing their supply chains, especially after the COVID-19 crisis, which has given rise to a new generation of industry known as 'Industry 5.0'. This new era introduces several concepts and aspects within each supply chain that focus on key factors such as sustainability, resilience, and, most importantly, the centric human. Our study is based in a framework that aims to integrate sustainability into supply chain management to establish a sustainable approach to supply chain management. This framework is based on three dimensions aligned with the triple bottom line (TBL) perspective, namely 'knowing', 'doing', and 'being'. Subsequently, we apply qualitative and exploratory research through an extensive literature review. Using the 'doing' and 'being' dimensions, we then develop a framework that represents a model for sustainable supply chain management. Additionally, we provide an application pathway for two types of industries. Journal: Int. J. of Process Management and Benchmarking Pages: 51-76 Issue: 1 Volume: 22 Year: 2026 Keywords: Industry 5.0; COVID-19; sustainable supply chain management; SSCM; sustainability mindset; Blockchain; sustainable development goals; SDGs; triple bottom line; TBL. File-URL: http://www.inderscience.com/link.php?id=150690 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:1:p:51-76 Template-Type: ReDIF-Article 1.0 Author-Name: Piyusa Kumar Mohanty Author-X-Name-First: Piyusa Kumar Author-X-Name-Last: Mohanty Author-Name: K.N. Rao Author-X-Name-First: K.N. Author-X-Name-Last: Rao Author-Name: Santanu Kumar Das Author-X-Name-First: Santanu Kumar Author-X-Name-Last: Das Title: HR practices and organisational citizenship behaviour: streamlining the process Abstract: The relationship between the employees and organisation has become vital, owing to the intense business competition in the contemporary times. Accordingly, it makes complete sense to streamline the process of implementing various HR practices to achieve the organisational goals. However, managing employees in the healthcare sector can become a tedious task in the real-time environment due to different schedules, responsibilities, performance tracking, and work requirements. The present research tries to identify and prioritise the potent dimensions of HR practices and organisational citizenship behaviour (OCB) in the Indian healthcare context. Based on the empirical results, the most important dimensions that influence HR operative practices are: organisational career opportunities and sense of security. Additionally, the findings highlight that critical aspects of OCB include: altruism and courtesy. These findings are novel as they provide relevant insights about the prevailing state of HR practices and its implementation in the healthcare industry. Journal: Int. J. of Process Management and Benchmarking Pages: 77-91 Issue: 1 Volume: 22 Year: 2026 Keywords: healthcare; citizenship behaviour; HR practices; altruism; competency. File-URL: http://www.inderscience.com/link.php?id=150691 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:1:p:77-91 Template-Type: ReDIF-Article 1.0 Author-Name: K. Sumathi Author-X-Name-First: K. Author-X-Name-Last: Sumathi Author-Name: Prabir Chandra Padhy Author-X-Name-First: Prabir Chandra Author-X-Name-Last: Padhy Title: Navigating entrepreneurial success: emotional intelligence and its mediating link to psychological capital Abstract: This study explores the complex relationships between psychological capital, entrepreneurial behaviour, and emotional intelligence among educators in Indian higher education, with a particular emphasis on business and engineering. The study investigates the mediating function of psychological capital in the relationship between emotional intelligence and entrepreneurial behaviour, guided by the theory of planned behaviour. Data from a sample of 500 faculty members who were spread over four engineering colleges and six business institutions associated with both public and private universities were gathered using a quantitative approach and the survey method. Convenience sampling was used to distribute the survey, and 464 valid responses were obtained representing the entire targeted population. The results highlight the significance of emotional intelligence in influencing faculty members' entrepreneurial activities. Furthermore, the research clarifies psychological capital's pivotal role as an intermediate and its influence on the complex connection between emotional intelligence and entrepreneurial behaviour. These findings add a great deal to the body of knowledge in academia by illuminating the complex relationships between psychological capital, emotional intelligence, and entrepreneurial behaviour in the Indian higher education setting. These findings also have significant practical ramifications, providing direction on how to promote an entrepreneurial culture in the nation's higher education system. Journal: Int. J. of Process Management and Benchmarking Pages: 122-137 Issue: 1 Volume: 22 Year: 2026 Keywords: emotional intelligence; psychological capital; PsyCap; entrepreneurial behaviour; higher education institutions; HEIs; theory of planned behaviour; TPB. File-URL: http://www.inderscience.com/link.php?id=150703 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:1:p:122-137 Template-Type: ReDIF-Article 1.0 Author-Name: Kishalay Adhikari Author-X-Name-First: Kishalay Author-X-Name-Last: Adhikari Author-Name: Rajeev Kumar Panda Author-X-Name-First: Rajeev Kumar Author-X-Name-Last: Panda Title: Organisational disruptions impacting process management of startup businesses Abstract: In the context of emerging economies, both researchers and policymakers agree on the potential of entrepreneurial activity to foster innovation, create long-term jobs, and advance economic development. The startup culture in India has evolved significantly in the last decade, making it a preferred investment hub for global players. However, the COVID-19 pandemic led to disruptions in the market, which affected the startup organisations in Indian context. The present research explores the impact of this crisis towards startup business operations. From the academic perspective, the research findings will extend the existing knowledge regarding startup resiliency. Also, the study results will generate novel insights for effective strategy formulation and policy making for the government, institutional bodies, and private funding agencies. Journal: Int. J. of Process Management and Benchmarking Pages: 139-148 Issue: 2 Volume: 22 Year: 2026 Keywords: work productivity; organisational disruptions; startup business; COVID-19; strategy. File-URL: http://www.inderscience.com/link.php?id=151146 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:2:p:139-148 Template-Type: ReDIF-Article 1.0 Author-Name: Mohd. Yaseen Khan Author-X-Name-First: Mohd. Yaseen Author-X-Name-Last: Khan Author-Name: Archana Kumari Author-X-Name-First: Archana Author-X-Name-Last: Kumari Author-Name: Yamini Pandey Author-X-Name-First: Yamini Author-X-Name-Last: Pandey Author-Name: Matloob Hasan Author-X-Name-First: Matloob Author-X-Name-Last: Hasan Title: Retrospection of online reviews research landscape: foundation, current trends and future research directions Abstract: This research aims to perform a bibliometric analysis to amalgamate the publication patterns of online reviews within the realm of marketing. Consequently, an exploration is conducted on the historical, current, and prospective studies concerning online reviews in the Marketing domain. The source material is derived from the Scopus database, with 1,469 documents meeting the criteria for bibliometric scrutiny after the application of specific selection parameters. An analysis of citations is employed to unveil the most influential publications and contributors. Additionally, productivity analysis is implemented to identify the most prolific authors and references. Through bibliographic coupling, five thematic clusters are identified, namely e-word-of-mouth, consumer reviews, social media analytics, customer trust, and perceived helpfulness. Moreover, prevalent themes in the research regarding online reviews in marketing encompass natural language processing, fake reviews, topic modelling, text mining, sharing economy, data mining, and sentiment analysis as revealed through co-occurrence analysis. Journal: Int. J. of Process Management and Benchmarking Pages: 149-173 Issue: 2 Volume: 22 Year: 2026 Keywords: online reviews; e-word-of-mouth; social media analytics; citation analysis; bibliographic coupling. File-URL: http://www.inderscience.com/link.php?id=151148 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:2:p:149-173 Template-Type: ReDIF-Article 1.0 Author-Name: A. Stuwart Anton Author-X-Name-First: A. Stuwart Author-X-Name-Last: Anton Author-Name: J. Paul Mansingh Author-X-Name-First: J. Paul Author-X-Name-Last: Mansingh Title: State of the art in entrepreneurial intention research: contemporary research and future research directions Abstract: While extant literature has advanced the understanding of entrepreneurial intentions, a comprehensive synthesis of current research and identification of critical gaps are necessary. This study systematically reviews the entrepreneurial intention literature, focusing on antecedents, mediators, and moderators. This review employed a systematic literature review using the theory-context-characteristics-methodology (TCCM) approach to analyse and synthesise recent studies on entrepreneurial intention. The review established a conceptual framework delineating the antecedents, mediators, and moderators of entrepreneurial intention. Critical insights from the literature support the implementation of educational programs and policies by academics and practitioners. Furthermore, the review identified gaps in the use of alternative theories, diverse contexts, unique characteristics, and varied methodologies, suggesting directions for future research. Journal: Int. J. of Process Management and Benchmarking Pages: 199-218 Issue: 2 Volume: 22 Year: 2026 Keywords: entrepreneurial behaviour; entrepreneurial intention; entrepreneurial career choice; new venture creation. File-URL: http://www.inderscience.com/link.php?id=151149 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:2:p:199-218 Template-Type: ReDIF-Article 1.0 Author-Name: Shivam Gupta Author-X-Name-First: Shivam Author-X-Name-Last: Gupta Author-Name: Somesh Kumar Sharma Author-X-Name-First: Somesh Kumar Author-X-Name-Last: Sharma Author-Name: Sunand Kumar Author-X-Name-First: Sunand Author-X-Name-Last: Kumar Author-Name: Vikram Singh Author-X-Name-First: Vikram Author-X-Name-Last: Singh Title: Assessing manufacturing threats in aero engine components: disc and blades Abstract: Aero engine components, particularly BLISKs, are among the most expensive and challenging to manufacture due to their intricate geometry. BLISKs integrate the disc and blades into a single unit, introducing various threats that impact product quality, operational time, and production costs. An extensive literature review identified key threats, including component geometry/design, manufacturing process complexity, and advanced material processing. While the industry has developed solutions to enhance BLISK manufacturing, a comprehensive assessment of threats across the entire process chain is lacking. This research evaluates major threats in the BLISK manufacturing process, identifying four primary threat dimensions, seven primary variables, and 18 secondary variables. A fuzzy logic-based threat assessment model was developed to optimise variable values and minimise manufacturing threats. The model's findings were validated against previous experimental results, providing a robust framework to address challenges in BLISK manufacturing. Journal: Int. J. of Process Management and Benchmarking Pages: 174-198 Issue: 2 Volume: 22 Year: 2026 Keywords: BLISK manufacturing; threat assessment; fuzzy logics. File-URL: http://www.inderscience.com/link.php?id=151150 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:2:p:174-198 Template-Type: ReDIF-Article 1.0 Author-Name: Satyakama Mishra Author-X-Name-First: Satyakama Author-X-Name-Last: Mishra Author-Name: Manidatta Ray Author-X-Name-First: Manidatta Author-X-Name-Last: Ray Author-Name: Siddharth Misra Author-X-Name-First: Siddharth Author-X-Name-Last: Misra Title: Financial literacy and decision making: benchmarking a millennial's investment preference Abstract: The purpose of this study is to analyse the investment behaviour, preferences, and decision-making factors of the millennial investors. The millennial generation is causing a disruption in the financial industry. The investment strategy employed has led to the emergence of the current business model. In order for financial institutions to sustain and grow, it is imperative that they adapt to the needs of the millennial demographic. The demographic features exerted a significant influence on the investment behaviour of the millennial cohort. In addition, the decisions made by individuals regarding portfolio diversification through different financial instruments are influenced by their level of education as well as financial literacy. Investment preferences and rationales have evolved over time. The study comprehensively analysed major factors, excluding demographics that influence millennials' investment decisions, including influence of parents, to generate a macro-level perspective for predicting their investment patterns. Journal: Int. J. of Process Management and Benchmarking Pages: 219-242 Issue: 2 Volume: 22 Year: 2026 Keywords: investment behaviour; benchmarking preferences; millennials; financial literacy; decision making. File-URL: http://www.inderscience.com/link.php?id=151151 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:2:p:219-242 Template-Type: ReDIF-Article 1.0 Author-Name: W. Shabeena Shah Author-X-Name-First: W. Shabeena Author-X-Name-Last: Shah Author-Name: Sulphey Mohammed Ismail Manakkattil Author-X-Name-First: Sulphey Mohammed Ismail Author-X-Name-Last: Manakkattil Author-Name: Anees Fathima Mohamed Ibrahim Author-X-Name-First: Anees Fathima Mohamed Author-X-Name-Last: Ibrahim Author-Name: A. Nishath Sultana Author-X-Name-First: A. Nishath Author-X-Name-Last: Sultana Title: Human-machine Interaction in agriculture: examining the impact of artificial intelligence on behavioural dimensions Abstract: Human-machine interactions and artificial intelligence (AI) techniques in farming are anticipated to prove beneficial in terms of savings in cost, time, efforts, and resources, although the benefits of using AI techniques in agriculture can be derived only if the farmers prefer to use them. This study adopts the theory of planned behaviour (TPB) to examine the behavioural factors influencing farmers' preference to use AI in agriculture. We used the TPB model to study the mediating effects of intention on the farmers' preference to use AI techniques in agriculture. A sample of 387 farmers was contacted to obtain primary data through a structured questionnaire. The findings revealed that behavioural intention and perceived behavioural control positively impact farmers' intention to use AI in agriculture. Furthermore, the intention to use AI positively mediates farmers' attitudes, subjective norms, and perceived behavioural control on their preference for AI techniques in agriculture. Finally, the implications of influencing farmers' preferences to use AI techniques in agriculture are discussed. Journal: Int. J. of Process Management and Benchmarking Pages: 243-266 Issue: 2 Volume: 22 Year: 2026 Keywords: artificial intelligence; farmers preference; human-machine interaction; theory of planned behaviour; TPB; behavioural intention. File-URL: http://www.inderscience.com/link.php?id=151164 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:2:p:243-266 Template-Type: ReDIF-Article 1.0 Author-Name: Rubel Amin Author-X-Name-First: Rubel Author-X-Name-Last: Amin Author-Name: Gagandeep Kaur Author-X-Name-First: Gagandeep Author-X-Name-Last: Kaur Author-Name: Bijay Prasad Kushwaha Author-X-Name-First: Bijay Prasad Author-X-Name-Last: Kushwaha Author-Name: Rajendra Lamsal Author-X-Name-First: Rajendra Author-X-Name-Last: Lamsal Author-Name: Mohd Shukri Ab Yajid Author-X-Name-First: Mohd Shukri Ab Author-X-Name-Last: Yajid Author-Name: Jayant Jagtap Author-X-Name-First: Jayant Author-X-Name-Last: Jagtap Title: Analysing the technological foundations shaping the structural features of supply chain networks in the Bangladeshi ready-made garment industry Abstract: This study comprehends how manufacturers implement governance structures for supply chain integration. The objective is to illuminate the distinct nature of supply chain integration as a governance mechanism. Furthermore, the research identifies and elaborates on four key elements that constitute supply chain integration relationships: information sharing, cooperation, joint decision-making, and system coupling. These elements are actualised through governance mechanisms, including ownership arrangements, incentive strength, management control, and coordination adaptation. Data collection is supplemented by structured interviews with key personnel from both entities. The interviews assess performance in information sharing, cooperation, joint decision-making, and system coupling, as well as the supportive governance mechanisms. The findings have shown a strong exchange of information, close cooperation, and shared decision-making among RMG industry, bolstered by compatible information and production systems. It underscores the absence of ownership disputes, mutually beneficial incentive mechanisms, rigorous management control by the RMG industry, and adaptive coordination mechanisms. Journal: Int. J. of Process Management and Benchmarking Pages: 340-360 Issue: 3 Volume: 22 Year: 2026 Keywords: supply chain networks; structural features; ready-made garment industry; operations management; coordination; sustainability; governance of supply chain integration. File-URL: http://www.inderscience.com/link.php?id=151979 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:3:p:340-360 Template-Type: ReDIF-Article 1.0 Author-Name: Archana Kumari Author-X-Name-First: Archana Author-X-Name-Last: Kumari Author-Name: Deepa Kumari Author-X-Name-First: Deepa Author-X-Name-Last: Kumari Author-Name: Bhagawan Chandra Sinha Author-X-Name-First: Bhagawan Chandra Author-X-Name-Last: Sinha Author-Name: Vibhuti Narayan Singh Author-X-Name-First: Vibhuti Narayan Author-X-Name-Last: Singh Title: Examining the drivers and deterrents of mobile wallet adoption among rural consumers Abstract: This study seeks to investigate the determinants behind the acceptance of mobile wallets among rural retail consumers. Moreover, it expands upon utilising the TAM and UTAUT framework within the context of mobile wallet adoption. The study collected data from 477 rural retail consumers using purposive sampling. The survey was administered using a structured scale adapted and modified from previous research. partial least square is used to validate the scale and test the hypotheses using SmartPLS 4.0. The findings indicate that the perceived ease of use (PEOU), perceived usefulness (PU), perceived trust (PT), and social influence (SI) significantly positively influence individuals' attitudes toward using mobile wallets. Furthermore, PU, trust, SI, and attitude all significantly positively impact intentions to use mobile wallets. Additionally, attitude plays a positive and significant mediator in the relationship between perceived usefulness and mobile wallet usage intention and between SI and mobile wallet usage intention. The implications are discussed in the respective section. Journal: Int. J. of Process Management and Benchmarking Pages: 378-399 Issue: 3 Volume: 22 Year: 2026 Keywords: mobile wallet; rural consumers; perceived trust; social influence; perceived usefulness. File-URL: http://www.inderscience.com/link.php?id=151980 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:3:p:378-399 Template-Type: ReDIF-Article 1.0 Author-Name: Anjali Sonkariya Author-X-Name-First: Anjali Author-X-Name-Last: Sonkariya Author-Name: Shiv Prasad Yadav Author-X-Name-First: Shiv Prasad Author-X-Name-Last: Yadav Title: The efficiency measurement of Indian police stations using data envelopment analysis Abstract: Data envelopment analysis (DEA) is a non-parametric technique used to measure the relative efficiencies of decision-making units (DMUs) that produce multiple outputs using multiple inputs. Police stations are the central pillar of society which provides security to the citizens. The present study seeks to evaluate the performance efficiency of police stations in India (states and union territories) using DEA. It suggests how inefficient DMUs can be made efficient and perform better by following the benchmarking DMUs. Data is collected from the website of the Bureau of Police Research and Development (BPRD), Goverment of India. The OTE, PTE and SE scores, RTS and peer set results are obtained using the CCR and BCC models. Based on the obtained OTE scores, the ranking of police stations is done. Super efficiency ranking by Andersen-Petersen model and Jack-Knifing analysis is presented. The categorisation of inefficient DMUs, robustness of efficient DMUs are discussed with the help of peer count. Finally, essential suggestions are provided for inefficient DMUs to become efficient. Journal: Int. J. of Process Management and Benchmarking Pages: 289-306 Issue: 3 Volume: 22 Year: 2026 Keywords: data envelopment analysis; DEA; decision making units; Jack-Knifing analysis; police efficiency; ranking of units; super efficiency. File-URL: http://www.inderscience.com/link.php?id=151981 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:3:p:289-306 Template-Type: ReDIF-Article 1.0 Author-Name: Sreekumar Author-X-Name-First: Author-X-Name-Last: Sreekumar Author-Name: Smruti Rekha Behera Author-X-Name-First: Smruti Rekha Author-X-Name-Last: Behera Author-Name: Rohita Kumar Mishra Author-X-Name-First: Rohita Kumar Author-X-Name-Last: Mishra Title: Examining and validating the potential factors of knowledge management in Indian IT industries Abstract: Effective knowledge management has become essential for organisational success in the dynamic information technology (IT) landscape. This study tries to confirm the elements that, contribute to effective knowledge management practices. A structured survey questionnaire was administered to a diverse sample of Indian IT professionals, ranging from software developers to project managers, to capture their insights into knowledge management practices in their respective organisations. A total of 343 responses were collected of which 320 responses complete in all forms were used for the study. The study uses factor analysis to identify the important dimensions of knowledge management from Indian IT professionals' perspective. The study identifies three dimensions of knowledge management which influences the KM practices in the Indian IT sector. The factors identified are knowledge creation, knowledge sharing and knowledge storage. Confirmatory factor analysis (CFA) method is used to verify the factor structure of a set of observed variables. Journal: Int. J. of Process Management and Benchmarking Pages: 267-288 Issue: 3 Volume: 22 Year: 2026 Keywords: knowledge management; KM; knowledge creation; knowledge storage; knowledge sharing; confirmatory factor analysis; CFA. File-URL: http://www.inderscience.com/link.php?id=151982 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:3:p:267-288 Template-Type: ReDIF-Article 1.0 Author-Name: Berhanu Tolosa Author-X-Name-First: Berhanu Author-X-Name-Last: Tolosa Author-Name: Daniel Kitaw Author-X-Name-First: Daniel Author-X-Name-Last: Kitaw Title: The role of TQM practice on innovation and healthcare performance Abstract: The paper investigates the role of total quality management (TQM) practices in fostering innovation and improving healthcare performance. The study distributed 285 surveys to employees, patients, and graduating students in Addis Ababa to examine the relationships among these variables. Structural equation modelling, along with SPSS and AMOS, was used to analyse the data. The results show a significant relationship between TQM practices, innovation, and healthcare performance improvement. Furthermore, there is also a significant relationship between innovation and healthcare performance. The study explores the relationship between TQM practices, service innovation, and healthcare performance. It also suggests ways to link TQM to improved healthcare outcomes, highlighting how TQM practices can foster innovative service delivery and enhance overall healthcare performance. Additionally, much literature has identified employee involvement as a crucial dimension of TQM practice. However, employee involvement must be accompanied by responsibility, as medication errors can lead to serious consequences, including death. Therefore, individual and collective responsibility and commitment in medication administration and other service provisions are critical. Journal: Int. J. of Process Management and Benchmarking Pages: 361-377 Issue: 3 Volume: 22 Year: 2026 Keywords: total quality management; TQM; service quality; innovation; healthcare performance; AMOS. File-URL: http://www.inderscience.com/link.php?id=151992 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:3:p:361-377 Template-Type: ReDIF-Article 1.0 Author-Name: Sagarika Mohanty Author-X-Name-First: Sagarika Author-X-Name-Last: Mohanty Author-Name: Jitendra Mohanty Author-X-Name-First: Jitendra Author-X-Name-Last: Mohanty Author-Name: Sudhansu Sekhar Nanda Author-X-Name-First: Sudhansu Sekhar Author-X-Name-Last: Nanda Author-Name: Manoranjan Dash Author-X-Name-First: Manoranjan Author-X-Name-Last: Dash Author-Name: Kamalakanta Muduli Author-X-Name-First: Kamalakanta Author-X-Name-Last: Muduli Author-Name: Adimuthu Ramasamy Author-X-Name-First: Adimuthu Author-X-Name-Last: Ramasamy Title: Exploring digital banking dynamics: insights into shaping behavioural intentions in the Indian banking sphere Abstract: This study aims to quantify the impact of the following factors on the adoption of digital banking (DB) among Indian banking users: attitude; perceived ease of use; perceived risk; social influence; hedonic motivation; gamification; and chatbot services. The seven aspects of the extended TAM and UTAUT2 model were hypothesised to have a substantial influence on customer behaviour, namely their intention to accept DB. All of the constructs utilised in this questionnaire originated from research on the factors that influence a person's decision to use digital banking. SEM was used to assess the 730 valid replies that we got. The findings imply that attitude, hedonic motivation, gamification, and chatbot services favourably impact the desire to access DB. Additionally, it was demonstrated that perceived risk had a substantial but negative effect on behavioural intention. Furthermore, perceived ease of use and social influence were found to be insignificant influences on DB activity intention. Journal: Int. J. of Process Management and Benchmarking Pages: 307-339 Issue: 3 Volume: 22 Year: 2026 Keywords: banking; behavioural intention; digital banking; internet banking; gamification; chatbot services; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=152006 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijpmbe:v:22:y:2026:i:3:p:307-339