Template-Type: ReDIF-Article 1.0
Author-Name: Detcharat Sumrit
Author-X-Name-First: Detcharat
Author-X-Name-Last: Sumrit
Title: The use of MCDM approach to benchmark suppliers' collaboration in new product development for Thai auto-part manufacturers
Abstract:
Effective collaboration of a supplier for new a product development (NPD) is one of the challenging responsibilities for manufacturers and decision-makers in the NPD environment. From a sustainability perspective, the benchmarking of the appropriated suppliers is a difficult task. This study proposes a process to assess the supplier collaboration by using a multi-criteria decision making approach based on fuzzy Delphi, entropy weight and grey relation analysis. The empirical study is applied to Thai auto-part manufacturers. The results include the appropriated evaluation perspectives and criteria; the relative important criterion with the highest important weight and the first ranking with the best collaborative performance score of benchmarked suppliers. As a starting point for valuable benchmarking of the early supplier collaboration in NPD process, this study would help managers to assess the capabilities and attributes of suppliers before selecting. Its benefits are very useful for academic research and practice.
Journal: Int. J. of Process Management and Benchmarking
Pages: 159-183
Issue: 2
Volume: 12
Year: 2022
Keywords: benchmarking; entropy weight; fuzzy Delphi; grey relation analysis; multi-criteria decision making; MCDM; new product development; NPD; supplier collaboration.
File-URL: http://www.inderscience.com/link.php?id=121600
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:2:p:159-183

Template-Type: ReDIF-Article 1.0
Author-Name: Vineet Jain
Author-X-Name-First: Vineet
Author-X-Name-Last: Jain
Author-Name: Puneeta Ajmera
Author-X-Name-First: Puneeta
Author-X-Name-Last: Ajmera
Title: Fuzzy TISM and DEMATEL approach to analyse lean variables in Indian healthcare industry
Abstract:
During the last few decades, due to rising competition, healthcare organisations have been trying their best to perform more efficiently by providing the best quality services to the patients. Lean is one of these performance improvement strategies that focus on delivering perfect services to the patients. However, lean implementation usually faces issues like employee resistance, poor follow-ups, and financial constraints, etc. The present research has identified 15 critical variables that affect the lean theory in the healthcare industry based on the review of existing literature with the expert's opinion in the healthcare sector as well as academia also. Fuzzy TISM 'fuzzy total interpretive structural modelling and DEMATEL methodologies' have been used to estimate the relationships among these variables. Results of both the methodologies depict that successful implementation of lean theory in healthcare organisations depend upon 'financial capability and lean training'. These key variables possess high driving power low dependent power.
Journal: Int. J. of Process Management and Benchmarking
Pages: 233-275
Issue: 2
Volume: 12
Year: 2022
Keywords: lean theory; TISM; fuzzy TISM; DEMATEL approach; healthcare industry; MICMAC analysis; fuzzy MICMAC.
File-URL: http://www.inderscience.com/link.php?id=121610
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:2:p:233-275

Template-Type: ReDIF-Article 1.0
Author-Name: Tomás Fontalvo-Herrea
Author-X-Name-First: Tomás
Author-X-Name-Last: Fontalvo-Herrea
Author-Name: Enrique Delahoz-Dominguez
Author-X-Name-First: Enrique
Author-X-Name-Last: Delahoz-Dominguez
Author-Name: Orianna Fontalvo
Author-X-Name-First: Orianna
Author-X-Name-Last: Fontalvo
Title: Six Sigma method to assess the quality of the service in a gas utility company
Abstract:
A method to evaluate the quality of service of a customer service centre is proposed based on Six Sigma, and through an empirical and rational approach that allowed an objective perspective during the development of the study. The quality dimensions that structure the service were identified to consolidate their valuation and to analyse the results in terms of defects per parts per million, sigma level and yield. As a result, it was found that the performance of the service quality dimensions was satisfactory due to the results obtained by all the calculated metrics, obtained an average yield percentage above 97% in the two periods, and all dimensions of quality were above the critical sigma value with a level above 3.43 which shows that the centre provided a satisfactory service process during these periods. Finally, the proposed method associated with the contextualisation of the quality dimensions of the service is significantly innovative and important for the scientific and business community.
Journal: Int. J. of Process Management and Benchmarking
Pages: 220-232
Issue: 2
Volume: 12
Year: 2022
Keywords: quality service; Six Sigma; management; data-driven decisions.
File-URL: http://www.inderscience.com/link.php?id=121628
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:2:p:220-232

Template-Type: ReDIF-Article 1.0
Author-Name: Simranjit Singh Sidhu
Author-X-Name-First: Simranjit Singh
Author-X-Name-Last: Sidhu
Author-Name: Kanwarpreet Singh
Author-X-Name-First: Kanwarpreet
Author-X-Name-Last: Singh
Author-Name: Inderpreet Singh Ahuja
Author-X-Name-First: Inderpreet Singh
Author-X-Name-Last: Ahuja
Title: A study on the assessment of maintenance practices on business performance in Northern Indian SMEs
Abstract:
The present study envisages developing an understanding of the impact of effective maintenance practices embraced by northern Indian small and medium enterprises (SMEs) and their impact on business performance. The current status and comparative analysis of various maintenance practices has been investigated in context of Indian SMEs. The study deploys a specially designed maintenance practices questionnaire and involves an extensive survey of 216 northern Indian SMEs. The study highlights that SMEs have successfully implemented various maintenance improvement initiatives related to breakdown maintenance, preventive maintenance, predictive maintenance, corrective maintenance, maintenance scheduling planning, computerised maintenance management systems and total productive maintenance initiatives in their organisations. The study also validates that Indian SMEs have realised significant business performance enhancements by executing the holistic maintenance practices in an effective manner. The SMEs have witnessed enhanced equipment performance, reliability, quality, employee competencies through strategic maintenance improvement initiatives. After a cautious examination of the current scenario, it is opined that Northern Indian manufacturing SMEs have been following their pursuit for improving organisational performance by affecting significant improvements in maintenance performance.
Journal: Int. J. of Process Management and Benchmarking
Pages: 436-470
Issue: 4
Volume: 12
Year: 2022
Keywords: maintenance practices; reliability; quality; northern Indian SMEs; business performance.
File-URL: http://www.inderscience.com/link.php?id=123709
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:4:p:436-470

Template-Type: ReDIF-Article 1.0
Author-Name: Sabrina Nushrat Islam
Author-X-Name-First: Sabrina Nushrat
Author-X-Name-Last: Islam
Author-Name: A.K.M. Manirul Bahar
Author-X-Name-First: A.K.M. Manirul
Author-X-Name-Last: Bahar
Author-Name: Manimekalai Jambulingam
Author-X-Name-First: Manimekalai
Author-X-Name-Last: Jambulingam
Author-Name: M.D. Mahamudul Hassan
Author-X-Name-First: M.D. Mahamudul
Author-X-Name-Last: Hassan
Author-Name: Mohammad Nurul Alam
Author-X-Name-First: Mohammad Nurul
Author-X-Name-Last: Alam
Title: Soft HRM and work environment for elevating job satisfaction of employees: redefining the validated model of private sectors for Generation Y
Abstract:
The objectives of the study were to explore the necessity of soft HRM and work environment for job satisfaction of employees in the private sector. Generation Y has a general trend of quitting the job if they are not satisfied with their profession. Frequent turnover becomes one of the leading debates in the non-western region as well as in developing countries like Bangladesh. The study used Smart (PLS) to scrutinise the data, create the model, and sort out the mediating impacts of work environment between soft HRM (SHRM) and job satisfaction. The field theory, social exchange theory, and HRM models served as the foundation for the study. The result shows that soft HRM has significant positive effects on job satisfaction mediating through the work environment. The study enhances the existing literature and practically helps the HR practitioners against the lack of job satisfaction.
Journal: Int. J. of Process Management and Benchmarking
Pages: 407-435
Issue: 4
Volume: 12
Year: 2022
Keywords: soft HRM; SHRM; dissatisfactions; job satisfaction; Generation Y; work environment; employee.
File-URL: http://www.inderscience.com/link.php?id=123710
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:4:p:407-435

Template-Type: ReDIF-Article 1.0
Author-Name: Sachin Saini
Author-X-Name-First: Sachin
Author-X-Name-Last: Saini
Author-Name: Doordarshi Singh
Author-X-Name-First: Doordarshi
Author-X-Name-Last: Singh
Title: Development of a model to assess the impact of lean practices on firm performance in SMEs
Abstract:
The purpose of this paper is to develop a model that assesses the impact of lean manufacturing practices on performance enhancement in Indian SMEs. In this present work, empirical study did in small and medium enterprises of Northern India and case studies have been used for drawing out the learning issues and their inferences for developing a model using qualitative modelling approach. Qualitative modelling which consists of options field methodology (OFM), options profile methodology (OPM), analytical Hierarchy process (AHP) and fuzzy set theory (FST) methods are applied for synthesising the learning issues into options and further prioritising the performance parameters. Four options profiles mainly considered were process improvements based approach (PBA), people oriented approach (POA), top management leadership (TML) and mixed approach (MA). From all the approaches, MA has come out to be preferred for effective implementing the lean manufacturing practices and enhancing the overall performance of the organisation.
Journal: Int. J. of Process Management and Benchmarking
Pages: 513-542
Issue: 4
Volume: 12
Year: 2022
Keywords: small and medium enterprises; SMEs; lean manufacturing practices; LMPs; Northern India; qualitative modelling; firm performance.
File-URL: http://www.inderscience.com/link.php?id=123711
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:4:p:513-542

Template-Type: ReDIF-Article 1.0
Author-Name: Elia Oey
Author-X-Name-First: Elia
Author-X-Name-Last: Oey
Author-Name: Frederick Jourdan
Author-X-Name-First: Frederick
Author-X-Name-Last: Jourdan
Author-Name: Dennys Kwo
Author-X-Name-First: Dennys
Author-X-Name-Last: Kwo
Author-Name: Ika Triana
Author-X-Name-First: Ika
Author-X-Name-Last: Triana
Title: Implementation of performance measurement system with performance prism approach - a case study of a medium enterprise
Abstract:
Measuring performance is crucial, yet occasionally taken for granted by small and medium enterprise (SME). Building a good performance management system is therefore essential for SMEs. The research is a case study in a medium size enterprise in greater Jakarta area. The research assisted the studied company to develop performance indicators using performance prism approach. Afterwards, key performance indicators (KPIs) were finalised using analytical hierarchy process (AHP) and Pareto principle. Final KPIs were then measured and visualised using the traffic light system (TLS) and objective matrix (OMAX) calculation. The results show that the combination of approaches can give a systematic and simpler mechanism for the studied company and can become the bases for monitoring and action plan identification.
Journal: Int. J. of Process Management and Benchmarking
Pages: 300-320
Issue: 3
Volume: 12
Year: 2022
Keywords: analytical hierarchy process; objective matrix; OMAX; performance measurement system; PMS; performance prism.
File-URL: http://www.inderscience.com/link.php?id=122199
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:3:p:300-320

Template-Type: ReDIF-Article 1.0
Author-Name: Carlos Jerónimo
Author-X-Name-First: Carlos
Author-X-Name-Last: Jerónimo
Author-Name: Leandro Pereira
Author-X-Name-First: Leandro
Author-X-Name-Last: Pereira
Author-Name: João Lourenço
Author-X-Name-First: João
Author-X-Name-Last: Lourenço
Title: Strategic supplier management: from contractual models to engagement partnerships
Abstract:
Nowadays, it is essential to establish a good relationship between a company and its suppliers because otherwise, this relationship cannot last long. In the understanding of recent literature and empirical studies, there is still a lack of collaboration among customers and suppliers. There is a vision for short-term profit in big companies and less attention to the quality of services provided to them. The main objective of this study is to find mechanisms that make companies in the same supply chain thrive together. To this end, 15 companies that provide services to big companies in Portugal were interviewed to assess the problems and needs that exist in relationships with this type of customer. The interviewed companies provided valuable information for this study. This allowed the design of two models of good practice in order to support companies in their relations with business partners.
Journal: Int. J. of Process Management and Benchmarking
Pages: 13-27
Issue: 1
Volume: 12
Year: 2022
Keywords: long-term partnerships; quality indicators in contracts; supplier satisfaction; procurement.
File-URL: http://www.inderscience.com/link.php?id=120408
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:1:p:13-27

Template-Type: ReDIF-Article 1.0
Author-Name: Abdelrahman S. Shehata
Author-X-Name-First: Abdelrahman S.
Author-X-Name-Last: Shehata
Author-Name: Mahmoud Heshmat
Author-X-Name-First: Mahmoud
Author-X-Name-Last: Heshmat
Author-Name: Mahmoud A. El-Sharief
Author-X-Name-First: Mahmoud A.
Author-X-Name-Last: El-Sharief
Title: Reduction of variation and control parameters optimising in a cement-bags company
Abstract:
This paper introduces a case study methodology to decrease variability in quality measures and optimise control parameters in a cement-bags company. A lack of supervision is observed in the company which gives a negative impact on quality by increasing the number of defective bags with time without taking any action. The statistical process control (SPC) techniques, process capability measures, and analysis of variance (ANOVA) are used to reduce the high variability in production and the defective bag ratio. Moreover, an approach is developed to find and eliminate the resulted causes of variation in the production process. Multiple linear regression analysis is conducted for each variable characteristic to determine the best working conditions by which the production process improves.
Journal: Int. J. of Process Management and Benchmarking
Pages: 321-347
Issue: 3
Volume: 12
Year: 2022
Keywords: statistical process control; SPC; variation reduction; cement bag; production; regression; analysis of variance; ANOVA; process capability; control parameters; quality control.
File-URL: http://www.inderscience.com/link.php?id=122200
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:3:p:321-347

Template-Type: ReDIF-Article 1.0
Author-Name: Amjad Khalili
Author-X-Name-First: Amjad
Author-X-Name-Last: Khalili
Title: A conceptual model integrating key factors of ERP with implementation success: assessment of responses from managers of selected Palestinian industries
Abstract:
This paper aims to assess the developed enterprise resource planning (ERP) model and presents qualitative study for exploring its applicability through the verbatim responses gathered from some Palestinian managers in industries. Eight key success factors are assessed for their relations to ERP implementation. Little is known about ERP adoption from the Palestinian perspective. Few researches on ERP deployment was conducted in the developing economy of Palestine. Though, a semi-structured interview comprises four sections was developed and examined by academics so validity can be achieved. Fifteen different managers responses distributed in five industries were interviewed. A thematic analysis was utilised to show findings, which indicated that Palestinian managers have an awareness and knowledge about ERP success factors and the impact influence. Besides, ERP adoption ensures the better return on the enterprises determined investment. This paper is considered as an eye opener for Palestinian managers to practice the ERP system professionally.
Journal: Int. J. of Process Management and Benchmarking
Pages: 77-99
Issue: 1
Volume: 12
Year: 2022
Keywords: key success factors; KSFs; enterprise resource planning; ERP; model; adoption; thematic; effective; Palestine.
File-URL: http://www.inderscience.com/link.php?id=120409
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:1:p:77-99

Template-Type: ReDIF-Article 1.0
Author-Name: Naveen Virmani
Author-X-Name-First: Naveen
Author-X-Name-Last: Virmani
Author-Name: Urmi Ravindra Salve
Author-X-Name-First: Urmi Ravindra
Author-X-Name-Last: Salve
Title: Analysing key social implications of implementation of Industry 4.0 in manufacturing industries
Abstract:
Technological advancements and globalised market competition has urged the manufacturing industries to deploy skilled and acumen workforce, use of digital and standardised working procedures and optimise utilisation of resources. Till the year 2011, three industrial revolutions have contributed expressively to meet the vacillating customer requirements. After that, the term Industry 4.0 was coined by Germany; joint effort of industrialists, academicians and researchers. Industry 4.0 or smart manufacturing encompasses advanced technologies like IoT, cyber physical system (CPS), big data analytics, cloud computing, machine learning, augmented reality, additive manufacturing, machine to machine communication etc. Vitality of Industry 4.0 is spreading exponentially since last one decade. However, Industry 4.0 has many social implications which have been discussed in this paper. Interpretive structural modelling (ISM) technique has been applied to find interaction among identified social implications. Diagraph has been prepared showing various levels of social implications.
Journal: Int. J. of Process Management and Benchmarking
Pages: 277-299
Issue: 3
Volume: 12
Year: 2022
Keywords: Industry 4.0; social implications; cyber-physical system; smart operators.
File-URL: http://www.inderscience.com/link.php?id=122201
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:3:p:277-299

Template-Type: ReDIF-Article 1.0
Author-Name: A.K.M. Manirul Bahar
Author-X-Name-First: A.K.M. Manirul
Author-X-Name-Last: Bahar
Author-Name: Md. Asadul Islam
Author-X-Name-First: Md. Asadul
Author-X-Name-Last: Islam
Author-Name: Amer Hamzah
Author-X-Name-First: Amer
Author-X-Name-Last: Hamzah
Author-Name: Sabrina Nushrat Islam
Author-X-Name-First: Sabrina Nushrat
Author-X-Name-Last: Islam
Author-Name: M.D. Reaz
Author-X-Name-First: M.D.
Author-X-Name-Last: Reaz
Title: The efficacy of work-life balance for young employee retention: a validated retention model for small private industries
Abstract:
The objectives of the study were to find out the effects of work-life balance (WLB) on Generation Y (Gen Y) employee retention and mediating effects of job satisfaction in small private business to combat the massive losses and instability due to frequent millennial turnover. Although extensive studies on Generation Y turnover have been carried out in the western context, the problem of frequent Generation Y turnover remains unresolved in developing countries especially in the context of Bangladesh, the fastest growing economy in South Asia. Hence, literature about the impact of work-life balance on Generation Y employee retention is examined to be missing in the non-west developing country context. In this quantitative study, the SMART PLS was applied for analysis and the results deduce that work-life balance got a significant positive impact on retention and mediating through job satisfaction. The study grounds significant implications for all stakeholders relating to Generation Y employee retention as well as future researchers.
Journal: Int. J. of Process Management and Benchmarking
Pages: 367-394
Issue: 3
Volume: 12
Year: 2022
Keywords: millennial; generation Y; Gen Y; employee retention; turnover; job satisfaction; work-life balance; WLB.
File-URL: http://www.inderscience.com/link.php?id=122202
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:3:p:367-394

Template-Type: ReDIF-Article 1.0
Author-Name: Frederico Batista
Author-X-Name-First: Frederico
Author-X-Name-Last: Batista
Author-Name: Leandro Pereira
Author-X-Name-First: Leandro
Author-X-Name-Last: Pereira
Author-Name: Renato Lopes Da Costa
Author-X-Name-First: Renato Lopes Da
Author-X-Name-Last: Costa
Author-Name: Nelson Santos António
Author-X-Name-First: Nelson Santos
Author-X-Name-Last: António
Title: Agile project and portfolio management: a systematic literature review
Abstract:
The application of agile methods (AM) in project management has shown great efficiency and remarkable results. However, these methods were born to be applied at team level and not at project portfolio level, where the complexity of managing multiple agile projects and teams leads to several challenges of resource management, priorities and governance model of the project portfolio. The systematic literature review performed in this research aims to identify which practices are the most appropriate to manage the challenges associated with agile portfolio management (APM) and which is the most appropriate context. In this literature review, 28 articles published between 2005 and 2020, related to agile, APM and scaled agile were analysed. The existing scientific literature on APM is still very limited and this research aims to establish the baseline and encourage additional empirical studies in this area. For APM practitioners, it is intended to get an understanding of the most efficient practices and techniques for managing agile project portfolios and how to ensure proper conditions for their implementation.
Journal: Int. J. of Process Management and Benchmarking
Pages: 471-494
Issue: 4
Volume: 12
Year: 2022
Keywords: agile; agile portfolio management; APM; scaled agile.
File-URL: http://www.inderscience.com/link.php?id=123742
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:4:p:471-494

Template-Type: ReDIF-Article 1.0
Author-Name: Treenuch Wongpipit
Author-X-Name-First: Treenuch
Author-X-Name-Last: Wongpipit
Author-Name: Parames Chutima
Author-X-Name-First: Parames
Author-X-Name-Last: Chutima
Author-Name: Chaipong Pongpanich
Author-X-Name-First: Chaipong
Author-X-Name-Last: Pongpanich
Title: Hybrid fuzzy model for rubric score of collaboration factors assessment: a negative knowledge approach in petrochemical industry
Abstract:
Nowadays, it is critical that the collaboration philosophy is needed to be applied for a firm to enhance its competitive edge and achieve sustainable growth. Nonetheless, many researches have been conducted over a few decades in the collaboration area; there remains a lack of consideration in collaboration factor for product development projects selection with supply chain integration, both in academic and practical areas. Fuzzy hybrid multi-criteria decision making of rubric score assessment with multiple linear regression and fuzzy Delphi method in negative knowledge approach of the new product development process were newly integrated into the conceptualisation to be researched here by means of a case study in the petrochemical sector with original theory building. The highlights of the research elucidate a new facet of collaborative product development to significantly contribute to academic study and practical implication.
Journal: Int. J. of Process Management and Benchmarking
Pages: 46-76
Issue: 1
Volume: 12
Year: 2022
Keywords: collaborative product development; supply chain integration; fuzzy Delphi method; rubric score; hybrid fuzzy model; multi-criteria decision making; petrochemical.
File-URL: http://www.inderscience.com/link.php?id=120418
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:1:p:46-76

Template-Type: ReDIF-Article 1.0
Author-Name: Dariush Damoori
Author-X-Name-First: Dariush
Author-X-Name-Last: Damoori
Author-Name: Sajad Jafari
Author-X-Name-First: Sajad
Author-X-Name-Last: Jafari
Author-Name: Seyed Mahdi Alhosseini Almodarresi
Author-X-Name-First: Seyed Mahdi Alhosseini
Author-X-Name-Last: Almodarresi
Title: Towards conceptualisation of a social responsibility process: a mixed methods research design
Abstract:
Despite the significant role of social responsibility in the process of developing organisational core competencies, in the public sector, its conceptualisation and modelling have little theoretical or practical guidance. The current study aims to design a conceptual model of social responsibility and investigate its outcomes. To overcome such a challenge, in this study, we used qualitative and quantitative analysis to conceptualise and examine social responsibility and its consequences, including the direct impact and the mediating effect. Based on the results of structural equation modelling, social responsibility had direct effects on legitimacy, identity, and personality, and the variable of corporate personality affected organisational identity. Social responsibility had a direct effect on organisational identity through the mediating role of corporate personality. However, the type of stakeholders did not moderate the relationships between social responsibility and variables of organisational identity, legitimacy, and corporate personality.
Journal: Int. J. of Process Management and Benchmarking
Pages: 100-129
Issue: 1
Volume: 12
Year: 2022
Keywords: corporate social responsibility; CSR; organisational identity; legitimacy; corporate personality.
File-URL: http://www.inderscience.com/link.php?id=120423
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:1:p:100-129

Template-Type: ReDIF-Article 1.0
Author-Name: M.V. Jobin
Author-X-Name-First: M.V.
Author-X-Name-Last: Jobin
Author-Name: T. Radha Ramanan
Author-X-Name-First: T. Radha
Author-X-Name-Last: Ramanan
Author-Name: R. Sridharan
Author-X-Name-First: R.
Author-X-Name-Last: Sridharan
Title: Lean technology and its impact on organisational performance: an empirical examination in manufacturing industry
Abstract:
Lean manufacturing (LM) has become a popular manufacturing technology and it has been successfully executed by industries all over the world. It is reported that LM has a high influence on the revenues of many industries. Several studies have been conducted on the implementation of lean manufacturing. However, there is a limited understanding existing in terms of its role to develop employee involvement, management commitment and organisational performance. Hence, the present study addresses this gap in tyre manufacturing industry by conducting a questionnaire-based survey. The data analysis was conducted using exploratory factor analysis, confirmatory factor analysis and structural equation modelling. The analysis of results show that adoption of lean manufacturing helped to develop employee involvement and management commitment and in turn better organisational performance. This unique understanding of the present study will help the manufacturing companies on the proper implementation of LM and achieve better organisational outcomes.
Journal: Int. J. of Process Management and Benchmarking
Pages: 495-512
Issue: 4
Volume: 12
Year: 2022
Keywords: lean technology; LTECH; employee involvement; management commitment; organisational performance.
File-URL: http://www.inderscience.com/link.php?id=123751
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:4:p:495-512

Template-Type: ReDIF-Article 1.0
Author-Name: Sachin Meshram
Author-X-Name-First: Sachin
Author-X-Name-Last: Meshram
Author-Name: A.M. Rawani
Author-X-Name-First: A.M.
Author-X-Name-Last: Rawani
Title: Entrepreneurial motivations: evidence from a developing region in India
Abstract:
Entrepreneurship is increasingly playing a significant role in the Indian economy. It becomes an important driver for economic growth and development of productivity in the nation due to its ability to generate employment, promote innovation, produce competition and create economic wealth. The contribution of entrepreneurship and small and medium enterprises (SMEs) to the economy has attracted the attention of researchers and policy makers in both developed and transition economies. The main objective of the study is to identify the factors of entrepreneurial motivation in Chhattisgarh region in India. Using a convenience sampling technique, data were gathered through a self-monitored questionnaire survey. Factor analysis was applied to find the factors associated with entrepreneurial motivation. Based on the factor analysis, this study has identified seven factors of entrepreneurial motivation in Chhattisgarh and has conducted reliability analyses on the identified factors.
Journal: Int. J. of Process Management and Benchmarking
Pages: 1-12
Issue: 1
Volume: 12
Year: 2022
Keywords: entrepreneurial motivation; Chhattisgarh; small and medium enterprises; SMEs; factor analysis; India.
File-URL: http://www.inderscience.com/link.php?id=120424
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:1:p:1-12

Template-Type: ReDIF-Article 1.0
Author-Name: Neelanjana Rajput
Author-X-Name-First: Neelanjana
Author-X-Name-Last: Rajput
Author-Name: Anand Chauhan
Author-X-Name-First: Anand
Author-X-Name-Last: Chauhan
Author-Name: R.K. Pandey
Author-X-Name-First: R.K.
Author-X-Name-Last: Pandey
Author-Name: Neeraj Dhiman
Author-X-Name-First: Neeraj
Author-X-Name-Last: Dhiman
Title: Fuzzy optimal inventory model for pharmaceutical products with a trade-credit scheme under inflation
Abstract:
The aim of this research is to establish an optimal policy with deteriorating products for chemical/pharmaceutical industries. The demand rate is not always certain in the market, it will vary, change, or unchanged but in the real world, there has uncertainty in demand. Due to the uncertainty, the demand is to be taken as s triangular fuzzy with upper <i>ξ</i>-cut and lower <i>ξ</i>-cut for the demand parameter. Therefore, a fuzzy economic order quantity (FEOQ) model with allowable shortages with inflation under the trade-credit scheme has been developed. In view of the trade-credit period, some cases have been discussed for both vendors and retailers with uncertain conditions. With time, the uncertainties are very common in the demand rate of any pharmaceutical product. In this model, for the optimal solution of the multi-objective problem, the weighted sum technique used in this model, and demonstrate through illustration and sensitivity analysis.
Journal: Int. J. of Process Management and Benchmarking
Pages: 348-366
Issue: 3
Volume: 12
Year: 2022
Keywords: fuzzy EOQ model; vague demand; trade-credit; perishable products; inflation; triangular fuzzy number; weighted sum technique.
File-URL: http://www.inderscience.com/link.php?id=122230
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:3:p:348-366

Template-Type: ReDIF-Article 1.0
Author-Name: Divya Bhoraniya
Author-X-Name-First: Divya
Author-X-Name-Last: Bhoraniya
Author-Name: Vishesh Dharaiya
Author-X-Name-First: Vishesh
Author-X-Name-Last: Dharaiya
Author-Name: Amit Sata
Author-X-Name-First: Amit
Author-X-Name-Last: Sata
Title: Application of <i>Niyama</i> criterion to predict shrinkage porosity in vertical centrifugal casting of ASTM A356 alloy
Abstract:
Casting simulation is considered to be one of the reliable techniques for prediction of defects. Occurrence of shrinkage porosity is mainly predicted by comparing the values of Criterion Function across geometry of metal casting to the threshold value (value of CF below which defect is likely to occur). However, the threshold value of CF for ASTM A356 is yet to be established. Present work mainly focused on establishment of threshold value for ASTM A356. Benchmark casting by varying pouring temperature and revolution of mould have been cast (using vertical centrifugal casting), and checked for occurrence of shrinkage porosity. Aspect ratio was kept constant, and taken as 0.8. The experimental results were compared with results of casting simulation, and threshold value is computed as 0.20-0.30. The threshold for VCC of aluminium really helps in prediction of shrinkage porosity using casting simulation, and can be embedded with any commercial simulation tool.
Journal: Int. J. of Process Management and Benchmarking
Pages: 395-406
Issue: 3
Volume: 12
Year: 2022
Keywords: vertical centrifugal casting; VCC; criterion function; shrinkage porosity.
File-URL: http://www.inderscience.com/link.php?id=122231
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:3:p:395-406

Template-Type: ReDIF-Article 1.0
Author-Name: L. Aravindh Kumaran
Author-X-Name-First: L. Aravindh
Author-X-Name-Last: Kumaran
Author-Name: Hemalatha Jeyachandran
Author-X-Name-First: Hemalatha
Author-X-Name-Last: Jeyachandran
Title: Modelling e-business influencing factors for supply chain performance of Indian MSMEs: an ISM approach
Abstract:
Supply chain management (SCM) is the integration of key business processes from end-user through supplier in order to provide product and information to customers and other stakeholders. E-business is the application of internet-based tools in order to support business processes. The role of e-business in SCM is gaining greater significance with the advent and growth of information and computer technology (ICT). Hence, an understanding of e-business influencing factors that drive supply chain performance is essential. In the present study, an interpretive structural modelling (ISM) is developed in order to understand the complexity of relationship among these factors and their influence on supply chain performance. Based on the model (ISM), it is witnessed that e-SCM attributes, e-SCM infrastructure, e-inventory management, the supply chain strategy of a firm and SCM benchmarking are the major e-business factors that drive supply chain performance.
Journal: Int. J. of Process Management and Benchmarking
Pages: 28-45
Issue: 1
Volume: 12
Year: 2022
Keywords: supply chain management; SCM; interpretive structural model; e-supply chain management; e-business; micro; small and medium enterprise; MSME.
File-URL: http://www.inderscience.com/link.php?id=120444
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:1:p:28-45

Template-Type: ReDIF-Article 1.0
Author-Name: Somaieh Alavi
Author-X-Name-First: Somaieh
Author-X-Name-Last: Alavi
Author-Name: Mostafa Ramezanian
Author-X-Name-First: Mostafa
Author-X-Name-Last: Ramezanian
Author-Name: Azam Bagheri
Author-X-Name-First: Azam
Author-X-Name-Last: Bagheri
Author-Name: Vajiheh Zeraati
Author-X-Name-First: Vajiheh
Author-X-Name-Last: Zeraati
Title: Providing a model for achieving organisational agility with emphasis on business process management
Abstract:
Nowadays, with the emergence of process-oriented perspective and the popularity of the BPM approach among managers and also the efforts of organisations to become agile in a turbulent business environment, organisations are to adapt to environmental conditions and compete in it. It requires great flexibility and organisational agility to improve structures and processes. The purpose of this study is to provide a model for achieving agility in an organisation by emphasising on BPM by considering ERP as a moderating variable. This model can guide organisations in implementing BPM and achieving agility. In this study, 25 steel mills in Isfahan Province were used as statistical sample. A questionnaire was used to measure agility, BPM and ERP. Data analysis showed that BPM has a positive and significant effect on promoting agility of the organisation and ERP moderates this relationship. Then, based on the results, a model is proposed as a roadmap for organisations. This model has been evaluated and modified by Delphi technique in three stages by ten IT experts and finally the proposed modified model has been developed as an example in the steel industry. Structural equation modelling approach and Excel, Smart PLS and SPSS software were used to analyse the statistics.
Journal: Int. J. of Process Management and Benchmarking
Pages: 574-598
Issue: 5
Volume: 12
Year: 2022
Keywords: business agility; business process management; BPM; enterprise resource planning; ERP; model.
File-URL: http://www.inderscience.com/link.php?id=125312
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:5:p:574-598

Template-Type: ReDIF-Article 1.0
Author-Name: Rahul Kumar
Author-X-Name-First: Rahul
Author-X-Name-Last: Kumar
Author-Name: Kanwarpreet Singh
Author-X-Name-First: Kanwarpreet
Author-X-Name-Last: Singh
Author-Name: Sanjiv Kumar Jain
Author-X-Name-First: Sanjiv Kumar
Author-X-Name-Last: Jain
Title: Setup time reduction to enhance the agility of the manufacturing industry through kobetsu kaizen and SMED: a case study
Abstract:
Nowadays, the manufacturing industry is increasingly globalised and competitive, where the quality, cost, variety and fulfilment of the delivery deadlines are fundamental factors for the customers. To successfully meet these demands, organisations must find strategies to make their processes more flexible and agile. In addition, product diversification and reduced orders lead organisations to have optimised their setup processes on the equipment. A short setup time is critical for being able to produce small quantities of a large diversity of products. However, producing smaller batch-sizes causes more changeovers. Single minute exchange of die (SMED) has been widely used and offers satisfactory techniques for setup and changeover time reduction. This paper shares a real industry experience for a reduction in setup time through SMED and kobetsu kaizen. The existing condition was analysed to find opportunities for improvement. Achieved improvements involved decreasing setup time by 79.10% through successful implementation of SMED. The outcomes of the present study will prove to be beneficial for agile organisations in their pursuit of tackling (reduce or even eliminate) the setup and adjustment losses.
Journal: Int. J. of Process Management and Benchmarking
Pages: 631-656
Issue: 5
Volume: 12
Year: 2022
Keywords: SMED; setup time; agility; manufacturing industry.
File-URL: http://www.inderscience.com/link.php?id=125320
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:5:p:631-656

Template-Type: ReDIF-Article 1.0
Author-Name: Olga Leonidovna Domnina
Author-X-Name-First: Olga Leonidovna
Author-X-Name-Last: Domnina
Author-Name: Tatyana Nikolaevna Sakulyeva
Author-X-Name-First: Tatyana Nikolaevna
Author-X-Name-Last: Sakulyeva
Author-Name: Lesya Mikhailovna Bozhko
Author-X-Name-First: Lesya Mikhailovna
Author-X-Name-Last: Bozhko
Title: Supply chain risk management
Abstract:
The purpose of this study was to conduct a descriptive comparative analysis of potential risks for supply chains in Austria, Russia, and Kazakhstan and assess the processes of their integration into global supply chains. The study used the 2020 FM Global Resilience Index as an indicator of relative enterprise resilience to disruptive events, which fully meets the requirements for a comprehensive assessment of supply chain risks. The overall analysis included different countries occupying various positions in the FM Global Resilience Index. When forming a strategy for supply chain risk management, the central attention is to be given to the analysis of the external environment and supply chain resilience. Current tendencies toward globalisation necessitate the consideration of supply chain resilience in the global context. Political risks, corruption, poor cybersecurity, and supply chain visibility play an essential role in assessing the resilience index and analysing the external environment.
Journal: Int. J. of Process Management and Benchmarking
Pages: 730-743
Issue: 6
Volume: 12
Year: 2022
Keywords: supply chain; risk management; resilience index; risk factors.
File-URL: http://www.inderscience.com/link.php?id=125840
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:6:p:730-743

Template-Type: ReDIF-Article 1.0
Author-Name: Alan D. Smith
Author-X-Name-First: Alan D.
Author-X-Name-Last: Smith
Title: Corporate succession planning: accident or part of the strategic benchmarking process?
Abstract:
Succession planning has become a common process in organisations, both public and private. This process identifies and develops talented internal employees to fill key critical positions within the organisation. Many companies are looking to technology as a way to identify these employees and to track their development. In a review of the patient literature and an empirical analysis, four specific questions were tested. It was found that technology skills rate very high with both sexes, age or continuous working records were associated with males, while females are more dependent on education to achieve higher levels of disposable income. High-potential employees especially are motivated for increased levels of transparency as they develop their talent pools, regardless of gender.
Journal: Int. J. of Process Management and Benchmarking
Pages: 695-729
Issue: 6
Volume: 12
Year: 2022
Keywords: competitive advantage; customer relationship management; CRM; forward stepwise regression; succession planning; talent pools; technology.
File-URL: http://www.inderscience.com/link.php?id=125841
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:6:p:695-729

Template-Type: ReDIF-Article 1.0
Author-Name: Leandro Pereira
Author-X-Name-First: Leandro
Author-X-Name-Last: Pereira
Author-Name: José Santos
Author-X-Name-First: José
Author-X-Name-Last: Santos
Author-Name: Carlos Jerónimo
Author-X-Name-First: Carlos
Author-X-Name-Last: Jerónimo
Author-Name: Ricardo Santos
Author-X-Name-First: Ricardo
Author-X-Name-Last: Santos
Title: How to improve operational processes using Monte Carlo simulation
Abstract:
The banking industry is changing; the future will integrate disruptive technologies which will make possible to transform their business. Between these transformations, the simulation process is seen as a considerable achievement and increment in the sector of credit request. In this research, a simulation process based in the Monte Carlo method was applied to several credit card requests in order to measure efficiency of credit process based, initially, in a normal distribution and to reproduce several scenarios and choose the one which fits better with the credit process needs. This model aims to identify the main points of deviations and perceive their respective causes. The findings of this study allowed to measure the number of full time equivalent allocated to these processes through the amount of credits requested daily. Throughout the execution of this methodology, it is possible to measure the process with considerable accuracy (AS-IS) and to understand the benefits associated with the implementation of such solution. In the end, the process of credit request has become more effective due to the process optimisation and at the same time, reduced the complexity inherent to the credit card requests.
Journal: Int. J. of Process Management and Benchmarking
Pages: 679-694
Issue: 6
Volume: 12
Year: 2022
Keywords: simulation process; Monte Carlo; banking; credit card.
File-URL: http://www.inderscience.com/link.php?id=125845
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:6:p:679-694

Template-Type: ReDIF-Article 1.0
Author-Name: Renato Lopes Da Costa
Author-X-Name-First: Renato Lopes Da
Author-X-Name-Last: Costa
Author-Name: Leandro Pereira
Author-X-Name-First: Leandro
Author-X-Name-Last: Pereira
Author-Name: Álvaro Dias
Author-X-Name-First: Álvaro
Author-X-Name-Last: Dias
Author-Name: Rui Gonçalves
Author-X-Name-First: Rui
Author-X-Name-Last: Gonçalves
Author-Name: Carlos Jerónimo
Author-X-Name-First: Carlos
Author-X-Name-Last: Jerónimo
Author-Name: Ricardo Santos
Author-X-Name-First: Ricardo
Author-X-Name-Last: Santos
Title: The boundaries of knowledge transfer in management consulting
Abstract:
In a historical retrospective, although the existing literature calls the management consulting industry an extraordinary sector and a unique phenomenon in the business context, in fact these statements are not accompanied by a number of academic studies that emphasise the importance of the effective work of the management consultants. To contest the lack of studies in this emerging area, this article aims to understand the implications of the border to the transfer of information and knowledge from management consultants to their client companies. The results of the empirical analysis in the form of semi-structured interviews and questionnaires applied to management consultants and SME managers in Portugal reveal that the competency factor must be based on the four knowledge families of business management &#8211; the actual know, know the competence, knowledge transfer and future know-how. It is only from this conjugation that any kind of constraints that can be found along the way (political, physical or cultural) are able to be unblocked.
Journal: Int. J. of Process Management and Benchmarking
Pages: 657-677
Issue: 5
Volume: 12
Year: 2022
Keywords: management consulting; knowledge transfer; strategy-as-practice; SAP.
File-URL: http://www.inderscience.com/link.php?id=125334
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:5:p:657-677

Template-Type: ReDIF-Article 1.0
Author-Name: Leandro Pereira
Author-X-Name-First: Leandro
Author-X-Name-Last: Pereira
Author-Name: Renato Lopes Da Costa
Author-X-Name-First: Renato Lopes Da
Author-X-Name-Last: Costa
Author-Name: Álvaro Dias
Author-X-Name-First: Álvaro
Author-X-Name-Last: Dias
Author-Name: Rui Gonçalves
Author-X-Name-First: Rui
Author-X-Name-Last: Gonçalves
Title: The main challenges to implement a strategic plan through dynamic capabilities
Abstract:
The globalisation, the accelerating technological evolution and the financial crisis are just some of the factors that contribute to the fast-pacing changing market conditions, requiring the companies to have the capacity to be continuously improving and adapting at the same time. Dynamic capabilities allow the organisation to transform its core and support competencies to adapt permanently and quickly to the habitat and external context, becoming the basis for the achievement of strategic objectives and sustainable growth. This research presents the results from a research which has identified that the professionals indicate one or more of three barriers as the main obstacles to implement the strategic objectives in their companies. A problem solving approach is then applied for each of the top three barriers, defining the barrier, analysing its impacts and their evolution over time, so as to be able to derive and recommend the solutions to overcome the barrier.
Journal: Int. J. of Process Management and Benchmarking
Pages: 616-630
Issue: 5
Volume: 12
Year: 2022
Keywords: dynamic capabilities; strategic objectives; strategy alignment; human resources; competencies; communication.
File-URL: http://www.inderscience.com/link.php?id=125335
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:5:p:616-630

Template-Type: ReDIF-Article 1.0
Author-Name: Engku M. Nazri
Author-X-Name-First: Engku M.
Author-X-Name-Last: Nazri
Author-Name: S. Kanageswari Suppiah Shanmugam
Author-X-Name-First: S. Kanageswari Suppiah
Author-X-Name-Last: Shanmugam
Author-Name: Nor Aziah Abd Manaf
Author-X-Name-First: Nor Aziah Abd
Author-X-Name-Last: Manaf
Title: Competitive benchmarking of Universiti Utara Malaysia's performance against the performance of selected Malaysian universities
Abstract:
This paper reports on a competitive benchmarking study to gauge where Universiti Utara Malaysia (UUM) stands with respect to six other top universities in Malaysia, based on the perception of the universities' stakeholders (potential employers) on ten different relevant performance attributes. Compromised-AHP was used to calculate the performance score obtained by each university with regards to each performance attribute. The findings, based on 92 evaluations received revealed that although UUM was only recently ranked fifth among the seven universities selected for this study (based on the 2019 Times Higher Education Asia University Rankings), UUM surprisingly scored comparatively well in all the performance attributes except for one performance attribute, the English language proficiency of the graduates. However, although UUM is perceived to comparatively performing better than the other six universities, overall, the actual performance is perceived to be only at the level of slightly above average. The findings are very beneficial to UUM in the sense that by knowing which aspects that UUM is perceived by the potential employers to be lacking and require further improvements, appropriate strategies can be formulated and undertaken by the UUM management to strengthen its performance.
Journal: Int. J. of Process Management and Benchmarking
Pages: 599-615
Issue: 5
Volume: 12
Year: 2022
Keywords: university competitive benchmarking; stakeholders' perception; compromised-AHP.
File-URL: http://www.inderscience.com/link.php?id=125337
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:5:p:599-615

Template-Type: ReDIF-Article 1.0
Author-Name: Meenakshi Sharma
Author-X-Name-First: Meenakshi
Author-X-Name-Last: Sharma
Author-Name: Manisha Sharma
Author-X-Name-First: Manisha
Author-X-Name-Last: Sharma
Author-Name: Sameer Sharma
Author-X-Name-First: Sameer
Author-X-Name-Last: Sharma
Title: Integrated stochastic bicriteria flow shop scheduling problem with preventive maintenance
Abstract:
In this paper, the concept of flexible and multiple preventive maintenance activities is introduced by reformulating classical bicriteria permutation flow shop scheduling problem into stochastic scheduling with objective to minimise system utilisation time with minimum makespan. The mathematical model is formulated to handle the uncertainties in job processing time and the time interval for machine maintenance. The problem of stochastic flow shop scheduling environment with maintenance activities, is NP-hard. Therefore, the advanced metaheuristic is implemented to solve large scale instances of referred problem. Extensive computational analysis is carried out to depict the superiority of proposed metaheuristic in terms of effectiveness and efficacy.
Journal: Int. J. of Process Management and Benchmarking
Pages: 744-784
Issue: 6
Volume: 12
Year: 2022
Keywords: flow shop scheduling; preventive maintenance; genetic algorithms; makespan; system utilisation time; delay time.
File-URL: http://www.inderscience.com/link.php?id=125851
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:6:p:744-784

Template-Type: ReDIF-Article 1.0
Author-Name: Alan D. Smith
Author-X-Name-First: Alan D.
Author-X-Name-Last: Smith
Title: Exploring fantasy football's impact on the NFL experience during the COVID-19 pandemic
Abstract:
Fantasy gamers have seen a type of coexistence and symbiotic relations with NFL fandom, even in sight of the COVID-19 pandemic and unstable NFL contest schedules. Based on a sample of highly active and self-identifies fantasy gamers, some of these complex interactions were examined in the Pittsburgh, PA metropolitan area on a number of demographic and intrinsic/extrinsic motivation variables derived primarily from the uses and gratification theory. Younger fantasy players were not more active than their slightly older counterparts, which may point to a stable/rich fan base for both forms of football. As expected, males had significantly higher levels of participation and more confidence in their skill level; this was especially true in fantasy gamers favouring NFL engagement when fantasy football players appear on the roster of their favourite NFL teams. Higher levels of fandom and satisfaction for the NFL were found to coexist with higher levels of fantasy gaming.
Journal: Int. J. of Process Management and Benchmarking
Pages: 785-817
Issue: 6
Volume: 12
Year: 2022
Keywords: consumer behaviour; COVID-19; fantasy football; National Football League; NFL; uses and gratification theory.
File-URL: http://www.inderscience.com/link.php?id=125868
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:6:p:785-817

Template-Type: ReDIF-Article 1.0
Author-Name: Aneesh Kuruvilla
Author-X-Name-First: Aneesh
Author-X-Name-Last: Kuruvilla
Author-Name: Deepak Singhal
Author-X-Name-First: Deepak
Author-X-Name-Last: Singhal
Author-Name: Sushanta Tripathy
Author-X-Name-First: Sushanta
Author-X-Name-Last: Tripathy
Author-Name: Biswajit Mohapatra
Author-X-Name-First: Biswajit
Author-X-Name-Last: Mohapatra
Title: Challenges of sustainability in Indian manufacturing sector: a critical review
Abstract:
Sustainability has become the critical constraint in any industry around the globe. It defines the new measuring standard that would help to improve the social, economic and environmental aspects in an industry. The paper intends to bring into limelight the various challenges/factors/barriers affecting the implementation of sustainability in manufacturing industries of India. The factors have been articulated from a vast literature survey encompassing journals from 1994 to 2019. The research extends further to enquire practitioners, industry professionals and academicians in India through a close-ended questionnaire. The responses, when analysed, yielded 24 factors, which were identified as major hindrances to Indian context of sustainable manufacturing. Some of the major factors are product life cycle design and 6R. Each factor has been elucidated in the respective context. The authors have tried to classify these factors into seven major factor-groups affecting sustainable manufacturing. The results of the survey indicate that the 24 factors are hindrances or challenges to the Indian manufacturing sector. This research is a preliminary attempt to revolutionise the transformation of Indian manufacturing practices into sustainable ones.
Journal: Int. J. of Process Management and Benchmarking
Pages: 543-560
Issue: 5
Volume: 12
Year: 2022
Keywords: sustainability; manufacturing; challenges; India; barriers.
File-URL: http://www.inderscience.com/link.php?id=125363
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:5:p:543-560

Template-Type: ReDIF-Article 1.0
Author-Name: Harsimran Singh Sodhi
Author-X-Name-First: Harsimran Singh
Author-X-Name-Last: Sodhi
Title: A study of driving factors and barriers of lean production systems
Abstract:
The present study is motivated by the implementation of lean production systems in manufacturing organisations. A questionnaire has been prepared and results from 188 small and medium-sized organisations in India have been received. On the basis of the reviewed literature, major barriers, and the driving factors which influence the success of the lean production system are identified and studied. On the basis of received results, the major success factors, and the barriers in the implementation of the lean production systems have been identified. Cronbach alpha value has been calculated and further, the multiple regression test has been applied on all major success factors and the barriers of the lean production system.
Journal: Int. J. of Process Management and Benchmarking
Pages: 561-573
Issue: 5
Volume: 12
Year: 2022
Keywords: lean manufacturing; driving factors; barriers.
File-URL: http://www.inderscience.com/link.php?id=125379
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:5:p:561-573

Template-Type: ReDIF-Article 1.0
Author-Name: Jaime Antero Arango-Marin
Author-X-Name-First: Jaime Antero
Author-X-Name-Last: Arango-Marin
Title: Programming tasks in business processes like a realistic hybrid flexible flow shop using genetic algorithms
Abstract:
An adaptation of the job scheduling to the programming of business process tasks is made in a hybrid flexible flow shop environment. The problem is modelled considering realistic situations: sequence-dependent task change times, malleability of batch sizes, variable transfer batch, objective function of minimising average tardiness, unrelated parallel resources and more than two stages. To solve the problem, the proposed standard and modified genetic algorithms were presented. The results of the experimentation allow us to appreciate that both genetic algorithms achieve average tardiness values between 20% and 60% better than the dispatch rules with best performance of the modified genetic algorithm. The conclusions are that it is possible to schedule business process tasks as an industrial plant, that it is necessary to take account of the real environment requirements and that the best solution is reached when a smart technique adapted to the features of the problem is used.
Journal: Int. J. of Process Management and Benchmarking
Pages: 131-146
Issue: 2
Volume: 12
Year: 2022
Keywords: business process management; BPM; genetic algorithms; combinatorial optimisation; flow shop; scheduling.
File-URL: http://www.inderscience.com/link.php?id=121590
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:2:p:131-146

Template-Type: ReDIF-Article 1.0
Author-Name: S. Saritha
Author-X-Name-First: S.
Author-X-Name-Last: Saritha
Author-Name: E. Mamatha
Author-X-Name-First: E.
Author-X-Name-Last: Mamatha
Author-Name: C.S. Reddy
Author-X-Name-First: C.S.
Author-X-Name-Last: Reddy
Author-Name: P. Rajadurai
Author-X-Name-First: P.
Author-X-Name-Last: Rajadurai
Title: A model for overflow queuing network with two-station heterogeneous system
Abstract:
Network systems with overflow arrivals are the utmost imperative problems in high priority queuing system, where the customers are reluctant to join the queue. If the servers are free then arrived customers are serviced by one of the multiple servers. If all servers are busy then arrived customers will not join in the queue and quit the system without service and never return for the service. If the main server completes its work and no customer arrives for service then the work assigned to the lower service server is transformed to the main server and it becomes free for next arrival customer. In this paper, we studied two heterogeneous nodes queuing system with arrivals as a Poisson process and the service with exponential service times. The system is analysed using spectral expansion method to study various parametric measures and the results are presented in the graphical form.
Journal: Int. J. of Process Management and Benchmarking
Pages: 147-158
Issue: 2
Volume: 12
Year: 2022
Keywords: spectral expansion method; overflow; heterogeneous system; priority queues.
File-URL: http://www.inderscience.com/link.php?id=121592
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:2:p:147-158

Template-Type: ReDIF-Article 1.0
Author-Name: B. Baskar
Author-X-Name-First: B.
Author-X-Name-Last: Baskar
Author-Name: R. Indradevi
Author-X-Name-First: R.
Author-X-Name-Last: Indradevi
Title: Workplace spirituality and employee engagement: an empirical analysis
Abstract:
Workplace spirituality (WPS) is a prominent topic gaining appreciation and value among academicians and industry experts. WPS aims at meaningful work, sense of community, and value of organisation. Spirituality in the workplace involves the effort to find out one's ultimate purpose in life, to develop a strong connection with co-workers and other people associated with work, and to have consistency (or alignment) between one's core beliefs and their organisation's values. This study investigates spirituality in the workplace and attempts to examine the relationship on how the concept and practice of workplace spirituality influences employee engagement in non-governmental organisations. The respondents were the employees from selected NGOs. The study has established that WPS has a direct effect on employee engagement. The study provides new insights to the NGO employees, for effective engagement to their social work through the spiritual virtues at workplace.
Journal: Int. J. of Process Management and Benchmarking
Pages: 208-219
Issue: 2
Volume: 12
Year: 2022
Keywords: workplace spirituality; WPS; connectedness; wholeness; employee engagement.
File-URL: http://www.inderscience.com/link.php?id=121595
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Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:2:p:208-219

Template-Type: ReDIF-Article 1.0
Author-Name: Jones Luís Schaefer
Author-X-Name-First: Jones Luís
Author-X-Name-Last: Schaefer
Author-Name: Elpidio Oscar Benitez Nara
Author-X-Name-First: Elpidio Oscar Benitez
Author-X-Name-Last: Nara
Author-Name: Julio Cezar Mairesse Siluk
Author-X-Name-First: Julio Cezar Mairesse
Author-X-Name-Last: Siluk
Author-Name: Ismael Cristofer Baierle
Author-X-Name-First: Ismael Cristofer
Author-X-Name-Last: Baierle
Author-Name: Matheus Becker Da Costa
Author-X-Name-First: Matheus Becker Da
Author-X-Name-Last: Costa
Author-Name: João Carlos Furtado
Author-X-Name-First: João Carlos
Author-X-Name-Last: Furtado
Title: Competitiveness metrics for small and medium-sized enterprises through multi-criteria decision making methods and neural networks
Abstract:
This paper aims to present a way to obtain competitiveness metrics for small and medium-sized enterprises (SMEs) in a country with emerging characteristics. Key performance indicators (KPIs) were selected through a bibliographical research and fuzzy-Delphi method. Competitiveness rates were obtained modelling these KPIs through a hybrid approach between VIKOR and TODIM methods, and artificial neural networks (ANNs). A set of 18 KPIs to evaluate, monitor and control SMEs competitiveness was defined. Individual competitiveness rates (ICRs) were obtained for SMEs and an average of 78.33 with the ANN &#215; VIKOR hybridisation and 81.61 with the ANN &#215; TODIM hybridisation (on a scale from 0 to 100). This paper can serve as parameter for other studies related to competitiveness evaluation. Through the KPIs set, it is possible to define measurement parameters, translating into better control and optimising possibilities for SMEs competitiveness, being used for comparisons and benchmarks for other similar Brazilian or global SMEs.
Journal: Int. J. of Process Management and Benchmarking
Pages: 184-207
Issue: 2
Volume: 12
Year: 2022
Keywords: competitiveness; multi-criteria decision making; MCDM; VIKOR; TODIM; artificial neural network; ANN; small and medium-sized enterprises; SMEs; key performance indicators; KPIs; individual competitiveness rate; ICR.
File-URL: http://www.inderscience.com/link.php?id=121599
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijpmbe:v:12:y:2022:i:2:p:184-207