Template-Type: ReDIF-Article 1.0 Author-Name: Carolien De Blok Author-X-Name-First: Carolien De Author-X-Name-Last: Blok Author-Name: Ellen S. Koster Author-X-Name-First: Ellen S. Author-X-Name-Last: Koster Author-Name: Cordula Wagner Author-X-Name-First: Cordula Author-X-Name-Last: Wagner Title: Implementing change in health services: the case of rapid response systems Abstract: Rapid response systems (RRSs) have been introduced in hospitals to prevent delays in medical management of care for patients whose clinical status deteriorates unexpectedly. An RRS consists of three limbs and its implementation affects the entire hospital organisation. This paper aims to provide insights into the approaches used by Dutch hospitals for RRS implementation and the factors influencing the approaches chosen. Starting from a conceptual framework emphasising the importance of the process, content and context for innovation implementation, our qualitative study shows the breadth of approaches used in practice. In-depth insights into the implementation process, content and context - as well as the relationships between them - extend existing theory on RRS implementation and will help hospitals tailor their implementation approach to organisational characteristics. Journal: Int. J. of Organisational Design and Engineering Pages: 1-34 Issue: 1 Volume: 3 Year: 2013 Keywords: rapid response systems; RRS implementation; healthcare innovation; implementation strategy; qualitative research; healthcare organisations; health services; change management; organisational change; hospitals; The Netherlands; emergency response. File-URL: http://www.inderscience.com/link.php?id=53666 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:3:y:2013:i:1:p:1-34 Template-Type: ReDIF-Article 1.0 Author-Name: Ian Beeson Author-X-Name-First: Ian Author-X-Name-Last: Beeson Author-Name: Stewart Green Author-X-Name-First: Stewart Author-X-Name-Last: Green Author-Name: Richard Kamm Author-X-Name-First: Richard Author-X-Name-Last: Kamm Title: Comparative process architectures in two higher education institutions Abstract: Enterprises are increasingly organising their activities and IT support around key business processes. These processes and their interrelationships may be identified in a process architecture. Ould (2005) claims that the Riva method identifies the process architecture that an organisation should have, and asserts that organisations in the same business have the same process architecture. This assertion is not self-evidently true, and it has not been corroborated by the literature. But it is an important claim: if true, then process architectures could be reused either for new process development, or for appraising an organisation's existing architecture. We assessed the assertion by comparing the process architectures produced by applying Riva to two higher education institutions. The results partially support the view that an essential process architecture underpins higher education institutions, and also that for regulated business domains the optimal process architecture may be one based upon designed as well as essential business entities. The conclusion is that process architecture reuse, with its attendant potential savings of time and money, is worth investigating further, even though the extent to which the invariant assertion is testable may not be clear yet. Journal: Int. J. of Organisational Design and Engineering Pages: 35-66 Issue: 1 Volume: 3 Year: 2013 Keywords: business process architectures; enterprise architecture; higher education; Riva method; business process reuse; organisational design; business processes; higher education; process architecture reuse. File-URL: http://www.inderscience.com/link.php?id=53667 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:3:y:2013:i:1:p:35-66 Template-Type: ReDIF-Article 1.0 Author-Name: Peter A. Gloor Author-X-Name-First: Peter A. Author-X-Name-Last: Gloor Author-Name: Pierre Dorsaz Author-X-Name-First: Pierre Author-X-Name-Last: Dorsaz Author-Name: Hauke Fuehres Author-X-Name-First: Hauke Author-X-Name-Last: Fuehres Author-Name: Manfred Vogel Author-X-Name-First: Manfred Author-X-Name-Last: Vogel Title: Choosing the right friends - predicting success of startup entrepreneurs and innovators through their online social network structure Abstract: We compare the success of startup entrepreneurs and innovators with their social networking behaviour. In particular, we analyse the LinkedIn, Facebook, and e-mail networks of swissnex Boston, Switzerland's science and technology outpost in Boston, connecting Swiss and US entrepreneurs and academics. In our analysis, we focus on the participants of two Swiss entrepreneurship-coaching programmes, venture leaders and VentureKick. We find that the more central actors are in the different types of networks, the more successful they are, proximity to key people also correlates with success. In addition, we detect indicators for the key role of ETH Zurich for the creation of new startups. On the theoretical side, we add to emergent research comparing online networks to real-world networks, confirming the value of pre-existing social capital acquired attending a selective university. On the practical side, our results have key implications for entrepreneurs, venture capitalists, and organisers of entrepreneurship coaching programmes. Journal: Int. J. of Organisational Design and Engineering Pages: 67-85 Issue: 1 Volume: 3 Year: 2013 Keywords: entrepreneurship; social network analysis; SNA; online social networks; LinkedIn; Facebook; XING; swissnex; venture leaders; VentureKick; startup entrepreneurs; innovators; startups; innovation; social network structure; social networking; entrepreneurship coaching; venture leaders; pre-existing social capital; venture capital. File-URL: http://www.inderscience.com/link.php?id=53668 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:3:y:2013:i:1:p:67-85 Template-Type: ReDIF-Article 1.0 Author-Name: Jan L.G. Dietz Author-X-Name-First: Jan L.G. Author-X-Name-Last: Dietz Author-Name: Jan A.P. Hoogervorst Author-X-Name-First: Jan A.P. Author-X-Name-Last: Hoogervorst Author-Name: Antonia Albani Author-X-Name-First: Antonia Author-X-Name-Last: Albani Author-Name: David Aveiro Author-X-Name-First: David Author-X-Name-Last: Aveiro Author-Name: Eduard Babkin Author-X-Name-First: Eduard Author-X-Name-Last: Babkin Author-Name: Joseph Barjis Author-X-Name-First: Joseph Author-X-Name-Last: Barjis Author-Name: Artur Caetano Author-X-Name-First: Artur Author-X-Name-Last: Caetano Author-Name: Philip Huysmans Author-X-Name-First: Philip Author-X-Name-Last: Huysmans Author-Name: Junichi Iijima Author-X-Name-First: Junichi Author-X-Name-Last: Iijima Author-Name: Steven J.H. Van Kervel Author-X-Name-First: Steven J.H. Van Author-X-Name-Last: Kervel Author-Name: Hans Mulder Author-X-Name-First: Hans Author-X-Name-Last: Mulder Author-Name: Martin Op 't Land Author-X-Name-First: Martin Op 't Author-X-Name-Last: Land Author-Name: Henderik A. Proper Author-X-Name-First: Henderik A. Author-X-Name-Last: Proper Author-Name: Jorge Sanz Author-X-Name-First: Jorge Author-X-Name-Last: Sanz Author-Name: Linda Terlouw Author-X-Name-First: Linda Author-X-Name-Last: Terlouw Author-Name: José Tribolet Author-X-Name-First: José Author-X-Name-Last: Tribolet Author-Name: Jan Verelst Author-X-Name-First: Jan Author-X-Name-Last: Verelst Author-Name: Robert Winter Author-X-Name-First: Robert Author-X-Name-Last: Winter Title: The discipline of enterprise engineering Abstract: A century ago, Taylor published a landmark in the organisational sciences: his Principles of Scientific Management. Many researchers have elaborated on Taylors principles, or have been influenced otherwise. The authors of the current paper evaluate a century of enterprise development, and conclude that a paradigm shift is needed for dealing adequately with the challenges that modern enterprises face. Three generic goals are identified. The first one, intellectual manageability, is the basis for mastering complexity; current approaches fall short in assisting professionals to master the complexity of enterprises and enterprise changes. The second goal, organisational concinnity, is conditional for making strategic initiatives operational; current approaches do not, or inadequately, address this objective. The third goal, social devotion, is the basis for achieving employee empowerment as well as knowledgeable management and governance; modern employees are highly educated knowledge workers; yet, the mindset of managers has not evolved accordingly. The emerging discipline of Enterprise Engineering, as conceived by the authors, is considered to be a suitable vehicle for achieving these goals. It does so by providing new, powerful theories and effective methodologies. A theoretical framework is presented for positioning the theories, goals, and fundamentals of enterprise engineering in four classes: philosophical, ontological, ideological and technological. Journal: Int. J. of Organisational Design and Engineering Pages: 86-114 Issue: 1 Volume: 3 Year: 2013 Keywords: scientific management; Taylorism; enterprise engineering; enterprise ontology; enterprise architecture; enterprise design; enterprise governance; enterprise management; enterprise development; complexity management; organisational concinnity; social devotion; employee empowerment; knowledgeable management. File-URL: http://www.inderscience.com/link.php?id=53669 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:3:y:2013:i:1:p:86-114 Template-Type: ReDIF-Article 1.0 Author-Name: Xue Zhang Author-X-Name-First: Xue Author-X-Name-Last: Zhang Author-Name: Peter A. Gloor Author-X-Name-First: Peter A. Author-X-Name-Last: Gloor Author-Name: Francesca Grippa Author-X-Name-First: Francesca Author-X-Name-Last: Grippa Title: Measuring creative performance of teams through dynamic semantic social network analysis Abstract: In this project we compare communication structure and content exchanged by members of creative, interdisciplinary teams of medical researchers, physicians, patients and caretakers with their creative output. We find that longitudinal social networking patterns and word usage predict creative performance. We collected the e-mail archives of 60 members of a community of researchers working on 12 projects improving various aspects of the daily lives of patients with Crohn's disease. Our results indicate that more creative projects show a decrease in group density, while more actors are involved, and more e-mails are exchanged, suggesting that a more successful project attracts more attention from many different people. We also found that members of more creative projects use more outspoken language, which gets more focused over time. Journal: Int. J. of Organisational Design and Engineering Pages: 165-184 Issue: 2 Volume: 3 Year: 2013 Keywords: social network analysis; SNA; honest signals; teamwork; sentiment analysis; creativity; creative performance; team performance; semantics; communication structure; content exchange; interdisciplinary teams; healthcare teams; word usage; Crohn's disease; medical researchers. File-URL: http://www.inderscience.com/link.php?id=57014 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:3:y:2013:i:2:p:165-184 Template-Type: ReDIF-Article 1.0 Author-Name: Steve Jones Author-X-Name-First: Steve Author-X-Name-Last: Jones Author-Name: Zachary Benjamin Author-X-Name-First: Zachary Author-X-Name-Last: Benjamin Title: Framing ICT usage in the real estate industry Abstract: The presence of agency renders real estate unique from other industries where goods and services trade hands. The rise of various information and communication technologies (ICT) over the course of the past 25 years may have led to new challenges for real estate agents and allied professionals. Some scholars surmise that the increased prevalence of ICTs in various industries can become disruptive to those industries, causing individuals and organisations working within them to either adapt accordingly or become obsolete (Bower and Christensen, 1995; Markus et al., 2006). The authors have examined transcripts of interviews with staff of the National Association of REALTORS® to determine whether agents now view ICTs as a threat to their profession, or instead as tools that are generally beneficial to their business. Their findings indicate that a distinction must be made between ICT usage by consumers and ICT usage by the real estate agents themselves. While the interviews lead the authors to believe that the rise of ICTs has been disruptive but generally productive for agents, more research is necessary to determine the precise extent to which agents are using information and communication technologies to enhance their business model. Journal: Int. J. of Organisational Design and Engineering Pages: 137-148 Issue: 2 Volume: 3 Year: 2013 Keywords: disruption; information and communications technology; ICT usage; information technology; communication; agency; social media; social networks; real estate agents; realtors; business models. File-URL: http://www.inderscience.com/link.php?id=57015 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:3:y:2013:i:2:p:137-148 Template-Type: ReDIF-Article 1.0 Author-Name: Alex Primo Author-X-Name-First: Alex Author-X-Name-Last: Primo Author-Name: Gabriela Zago Author-X-Name-First: Gabriela Author-X-Name-Last: Zago Title: The organisation (re)invented by its blogs Abstract: This article discusses how interactions in organisational blogs participate in the emergence of the organisation itself. Based on the principles of The Montreal School of Organisational Communication, the paper reflects on how the recursive relationship between texts and conversations in blogs mobilises the organisation and contributes to its continuing creation. In order to conduct this argument, the concept of social media, uses of organisational blogs and the main contributions of The Montreal School are analysed. Finally, by discussing examples of four genres of organisational blogs, we demonstrate how they contribute to the definition of the organisation. Beyond their promotional potential, the blog's role as co-creator of the organisation is highlighted. Journal: Int. J. of Organisational Design and Engineering Pages: 121-136 Issue: 2 Volume: 3 Year: 2013 Keywords: social media; organisational blogs; Montreal School; organisational communications; weblogs; organisational design. File-URL: http://www.inderscience.com/link.php?id=57016 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:3:y:2013:i:2:p:121-136 Template-Type: ReDIF-Article 1.0 Author-Name: Jing Wang Author-X-Name-First: Jing Author-X-Name-Last: Wang Author-Name: John M. Carroll Author-X-Name-First: John M. Author-X-Name-Last: Carroll Title: Microblogging practices of virtual organisations: commonalities and contrasts Abstract: Microblogging is becoming increasingly pervasive in computer-supported collaboration, providing new opportunities for organisations to support their effective operations. However, research on microblogging practices at the organisational level, especially in virtual organisations, is very limited. To enhance the understanding of how virtual organisations use microblogs in similar and different ways, we investigate microblogging practices of two virtual organisations by examining the content characteristics of their Twitter posts. We identify ten categories of microblog themes of three dimensions, consisting of both common and different categories between the two organisations. We further discuss how the commonalities and contrasts of microblogging practices between the two organisations serve organisational objectives and work activities in similar and different ways, and compare these practices of virtual organisations with other types of microblogs. Journal: Int. J. of Organisational Design and Engineering Pages: 149-164 Issue: 2 Volume: 3 Year: 2013 Keywords: microblogging; social media; virtual organisations; organisational design; microblogs; computer-supported collaboration; virtual enterprises; Twitter posts. File-URL: http://www.inderscience.com/link.php?id=57017 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:3:y:2013:i:2:p:149-164 Template-Type: ReDIF-Article 1.0 Author-Name: Dhiraj Murthy Author-X-Name-First: Dhiraj Author-X-Name-Last: Murthy Author-Name: Macgill Eldredge Author-X-Name-First: Macgill Author-X-Name-Last: Eldredge Title: Building trust in virtual organisations: a case study of trust and gender in a scientific virtual organisation breeding environment Abstract: This paper examines an online life science virtual organisation breeding environment (VBE), an incubator of temporary or more permanent virtual organisations (VOs). In the VBE studied, scientists could connect and collaborate with one another using various social media technologies such as profiles, messaging, blogs, and forums. This article is particularly focused on the ways in which social media technologies facilitate interactions between participants in the 'WomenScientists1' group. This study employs content analysis of all textual discourse on the group and social network analysis to understand the relationship of users in this network. This paper seeks to address three core questions. First, we explore what types of interactions facilitate trust formations. We find that interactions that share personal information positively elicit trust from other users. Second, we examine which demographic attributes contribute to the growth of trust interactions. We find that a user's gender and their membership of the group are correlated with trust interactions. Third, we find that if users are unilaterally trusted (via a 'leap of faith'), they are likely to reciprocate, forming bilateral or multilateral trust relationships. Journal: Int. J. of Organisational Design and Engineering Pages: 185-205 Issue: 2 Volume: 3 Year: 2013 Keywords: life sciences; virtual organisation breeding environment; VBE; trust; gender; online communities; sentiment analysis; online forums; virtual organisations; virtual enterprises; mistrust; virtual communities; web based communities; social media; social network analysis; SNA; demographics. File-URL: http://www.inderscience.com/link.php?id=57024 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:3:y:2013:i:2:p:185-205