Template-Type: ReDIF-Article 1.0 Author-Name: Anne Cleven Author-X-Name-First: Anne Author-X-Name-Last: Cleven Author-Name: Robert Winter Author-X-Name-First: Robert Author-X-Name-Last: Winter Author-Name: Felix Wortmann Author-X-Name-First: Felix Author-X-Name-Last: Wortmann Title: Process performance management - a systematic problem analysis and identification of design principles Abstract: Business processes are the means by which organisations create value. Consequently, organisations need to continuously monitor and control their processes' performance so as to provide a consistent and predictable execution quality. A number of today's organisations, however, appear to encounter difficulties with measuring and improving their processes' performance. In this paper, we set out to identify the gap between how organisations currently approach process performance management (PPM) and what they are striving to realise in the future. The systematic gap analysis results in a set of design factors that are valuable in guiding future design efforts for useful and relevant PPM solutions. Journal: Int. J. of Organisational Design and Engineering Pages: 227-249 Issue: 3 Volume: 2 Year: 2012 Keywords: process performance measurement; process performance management; PPM; design science research; DSR; problem analysis; design principles; process control; process monitoring. File-URL: http://www.inderscience.com/link.php?id=49694 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:3:p:227-249 Template-Type: ReDIF-Article 1.0 Author-Name: Artur Caetano Author-X-Name-First: Artur Author-X-Name-Last: Caetano Author-Name: António Rito Silva Author-X-Name-First: António Rito Author-X-Name-Last: Silva Author-Name: José Tribolet Author-X-Name-First: José Author-X-Name-Last: Tribolet Title: Applying the principle of separation of concerns to business process design Abstract: Functional decomposition breaks down a business process into a set of progressively more detailed activities. It facilitates the modular design of a system, the reuse of its parts and also contributes to increasing its comprehensibility. But achieving these qualities requires a business process to be decomposed consistently. Separation of concerns is the principle of separating a system into distinct features with a minimum of overlapping. This paper proposes using this principle to consistently decompose a business process into its constituent activities. An activity is modelled as a collaboration between role types that are played by entities. The decomposition method successively separates the overlapping roles until an activity is specified by the collaboration of an orthogonal set of role types. This method facilitates the consistent decomposition and design of a business process and the unambiguous identification of its atomic activities. Journal: Int. J. of Organisational Design and Engineering Pages: 250-270 Issue: 3 Volume: 2 Year: 2012 Keywords: role modelling; business process modelling; separation of concerns; enterprise engineering; business process design; functional decomposition; collaboration. File-URL: http://www.inderscience.com/link.php?id=49695 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:3:p:250-270 Template-Type: ReDIF-Article 1.0 Author-Name: Evellin C.S. Cardoso Author-X-Name-First: Evellin C.S. Author-X-Name-Last: Cardoso Author-Name: João Paulo A. Almeida Author-X-Name-First: João Paulo A. Author-X-Name-Last: Almeida Author-Name: Renata S.S. Guizzardi Author-X-Name-First: Renata S.S. Author-X-Name-Last: Guizzardi Title: Analysing the relations between strategic and operational aspects of an enterprise: towards an ontology-based approach Abstract: In this paper, we work towards an approach to establish a connection between the goal domain and the enterprise architecture elements that are responsible for the satisfaction of goals in an enterprise. We observe this connection is far from trivial, requiring us to consider the semantics of goals, the semantics of many other enterprise elements as well as the nature of the relation between goals and these other enterprise elements. This challenge is here addressed by considering several ontological accounts for the enterprise discussed in the literature. Since no single ontological account of the enterprise covers the range of phenomena to analyse the alignment of strategic and operational aspects of the enterprise, we have conducted a survey of enterprise ontology approaches. The semantic layer established through the survey is used in the analysis of the relations between strategic and operational aspects of a healthcare organisation in a case study we have conducted. The case study illustrates how ontological theories in the established literature may support enterprise architecture analysis, in particular, facilitating the alignment between the goals and the operational elements of an organisation (such as processes, roles, and resources). Journal: Int. J. of Organisational Design and Engineering Pages: 271-294 Issue: 3 Volume: 2 Year: 2012 Keywords: enterprise ontology; organisations; agents; roles; goals; action; plans; norms; rules; enterprise architecture; semantics; healthcare undustry; processes; roles; resources. File-URL: http://www.inderscience.com/link.php?id=49696 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:3:p:271-294 Template-Type: ReDIF-Article 1.0 Author-Name: Jan Stefan Addicks Author-X-Name-First: Jan Stefan Author-X-Name-Last: Addicks Author-Name: H-Jürgen Appelrath Author-X-Name-First: H-Jürgen Author-X-Name-Last: Appelrath Title: Evaluation of business applications Abstract: Business applications are crucial for organisations because they support the organisation's business processes. It is relevant to evaluate business applications to determine the quality of each application with respect to certain factors. In the discipline of software engineering, software metrics have been established to measure the quality of software applications in their design time. However, in an organisational context, applications cannot be evaluated without regarding a variety of enterprise architecture artefacts and relations that exert influence on the application's quality. So far, there is no common method or tooling to support such evaluations. This article describes an evaluation method for business applications. Since metrics are typically seen as measurement tools, they have been established as fundamental elements in the proposed method. The method was conducted in the initial phase of a larger project with a partner from industry. Journal: Int. J. of Organisational Design and Engineering Pages: 295-316 Issue: 3 Volume: 2 Year: 2012 Keywords: business applications; evaluation; enterprise architecture; metrics; key figures; measurement tools. File-URL: http://www.inderscience.com/link.php?id=49697 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:3:p:295-316 Template-Type: ReDIF-Article 1.0 Author-Name: Jelena Zdravkovic Author-X-Name-First: Jelena Author-X-Name-Last: Zdravkovic Author-Name: Tharaka Ilayperuma Author-X-Name-First: Tharaka Author-X-Name-Last: Ilayperuma Title: Designing consumer-aligned services using business value modelling Abstract: Given the dominance of service industries in today's economy, service improvement and innovation have become major concerns of many enterprises. To address these challenges, the service design should start at the business level at which services can be identified to provide values in an economically viable way by satisfying consumers' preferences for quality aspects. However, high-level business concepts, like value offerings, are hardly linked to technology levels, such as SOA and web services. Relying on the model driven development (MDD) and ontology paradigms, the paper proposes a method that uses business value models to elicit and structure business services from a consumer-centric quality perspective and transforming the business service model further to a web service model. To facilitate major MDD aspects, such as semantic-level descriptions and automated transformations, these models are designed as ontologies. A case study from the Swedish eye-care health sector is used to ground the presented method. Journal: Int. J. of Organisational Design and Engineering Pages: 317-342 Issue: 3 Volume: 2 Year: 2012 Keywords: enterprise modelling; service engineering; service quality; business value models; model driven development; ontology; OWL; web services; service design; service-oriented architecture; SOA; Sweden; eye care; healthcare industry. File-URL: http://www.inderscience.com/link.php?id=49698 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:3:p:317-342 Template-Type: ReDIF-Article 1.0 Author-Name: Nuno Castela Author-X-Name-First: Nuno Author-X-Name-Last: Castela Author-Name: Paulo Dias Author-X-Name-First: Paulo Author-X-Name-Last: Dias Author-Name: Marielba Zacarias Author-X-Name-First: Marielba Author-X-Name-Last: Zacarias Author-Name: José M. Tribolet Author-X-Name-First: José M. Author-X-Name-Last: Tribolet Title: Collaborative maintenance of business process models Abstract: Enterprise modelling helps improving individual and organisational self-awareness by allowing sharing knowledge about the organisation among its human actors through graphical representations. In order to achieve this goal, enterprise models must not only offer a trustworthy and reliable representation of different enterprise concerns, but such representation must be up-to-date. The work presented in this paper defines a collaborative 'as-is' business process model updating process that uses the annotation mechanism to create interaction contexts and enable business actors to communicate their knowledge about organisational processes turning it explicit and to discuss existing process representations in order to update them. The proposed approach allows actors to act as active updaters and modellers of the as-is business process model by comparing modelled with actually executed activities. The benefits of this approach have been gathered through several case studies in real organisational environment where a collaborative enterprise modelling tool was deployed to support the defined process. Journal: Int. J. of Organisational Design and Engineering Pages: 61-84 Issue: 1 Volume: 2 Year: 2012 Keywords: business process modelling; as-is business process models; model updating; collaborative maintenance; business process maintenance; enterprise modelling; organisational knowledge. File-URL: http://www.inderscience.com/link.php?id=45903 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:1:p:61-84 Template-Type: ReDIF-Article 1.0 Author-Name: Josune Hernantes Author-X-Name-First: Josune Author-X-Name-Last: Hernantes Author-Name: Leire Labaka Author-X-Name-First: Leire Author-X-Name-Last: Labaka Author-Name: Ana Laugé Author-X-Name-First: Ana Author-X-Name-Last: Laugé Author-Name: Jose María Sarriegi Author-X-Name-First: Jose María Author-X-Name-Last: Sarriegi Author-Name: Jose Julio Gonzalez Author-X-Name-First: Jose Julio Author-X-Name-Last: Gonzalez Title: Group model building: a collaborative modelling methodology applied to critical infrastructure protection Abstract: Large crises management, affecting CIs needs multidisciplinary knowledge including technical, economical, social, political, legal and managerial knowledge. Being these crises international a huge variety of agents is involved in their response. This situation concludes in a set of stakeholders who only have fragmented knowledge. In the presence of dispersed and incomplete knowledge, and of fragmented and disrupted crisis management, the collaborative approach group model building (GMB), where modelling experts unify fragmented, tacit knowledge from domain experts, is a valuable option. However, GMB has been little used in CIP. We have done so in the context a European project on crisis management of large-scale power cut crises. Particulars in CIP - variety of time horizons, different national perspectives, and challenges to create an international approach, among others - require adaptations in the GMB approach. This paper describes such adaptations and provides insights for better future collaborative modelling. Journal: Int. J. of Organisational Design and Engineering Pages: 41-60 Issue: 1 Volume: 2 Year: 2012 Keywords: collaborative modelling; group model building; simulation; critical infrastructures; infrastructure protection; power cuts; crisis management; fragmented knowledge; system dynamics; tacit knowledge. File-URL: http://www.inderscience.com/link.php?id=45904 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:1:p:41-60 Template-Type: ReDIF-Article 1.0 Author-Name: Stijn Hoppenbrouwers Author-X-Name-First: Stijn Author-X-Name-Last: Hoppenbrouwers Author-Name: Etëinne Rouwette Author-X-Name-First: Etëinne Author-X-Name-Last: Rouwette Title: A dialogue game for analysing group model building: framing collaborative modelling and its facilitation Abstract: This paper concerns a specific approach to analysing and structuring operational situations in collaborative modelling. Collaborative modelling is viewed here as 'the goal-driven creation and shaping of models that are based on the principles of rational description and reasoning'. Our long term goal is to use this analysis as a basis for improvement of collaborative modelling and the development of dedicated interactive support environments. We focus on a specific, established flavour of collaborative modelling called group model building (GMB), rooted in system dynamics. GMB is the collaborative modelling of causal relations and feedback loops, and aims for the understanding of the complex influences among system variables in some system. We discuss our theoretical approach to the systematic analysis and framing of collaborative modelling as dialogue games. We then present an evaluated prototype of a dialogue game for analysing GMB: an operational framing of constrained and guided GMB conversations. Journal: Int. J. of Organisational Design and Engineering Pages: 19-40 Issue: 1 Volume: 2 Year: 2012 Keywords: dialogue games; group model building; collaborative modelling; system dynamics; modelling tools. File-URL: http://www.inderscience.com/link.php?id=45905 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:1:p:19-40 Template-Type: ReDIF-Article 1.0 Author-Name: Michiel Renger Author-X-Name-First: Michiel Author-X-Name-Last: Renger Author-Name: Job Honig Author-X-Name-First: Job Author-X-Name-Last: Honig Title: Improving the quality of business process models through separation of generation tasks in collaborative modelling Abstract: We describe an experiment in which we test how the quality of collaboratively built IDEF0 and UML models is influenced by the collaboration process. Two collaborative modelling approaches were compared: a 'free-form' approach and an approach that singles out the concept elicitation phase by means of a specific 'generation' pattern. An error classification framework was used to compare the quality of the resulting models. We found that the semantic quality of UML models can be significantly improved by an explicitly separated generation task. Journal: Int. J. of Organisational Design and Engineering Pages: 106-126 Issue: 1 Volume: 2 Year: 2012 Keywords: business process modelling; collaborative modelling; collaboration engineering; model quality; IDEF0; UML models; error classification; semantic quality. File-URL: http://www.inderscience.com/link.php?id=45906 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:1:p:106-126 Template-Type: ReDIF-Article 1.0 Author-Name: Yu Li Author-X-Name-First: Yu Author-X-Name-Last: Li Author-Name: Andreas Oberweis Author-X-Name-First: Andreas Author-X-Name-Last: Oberweis Author-Name: Huayu Zhang Author-X-Name-First: Huayu Author-X-Name-Last: Zhang Title: Modelling and facilitating RFID-based collaborative logistics processes Abstract: Logistics processes, where RFID technologies are applied to improve process efficiency and flexible organisation of collaboration is required in the foreground, pose challenges to process modelling, analysis and design in business process management. To meet these challenges, we propose in this paper an integrated approach which bundles XSLT nets, a novel variant of high-level Petri nets to model RFID-based logistics processes and to enable their automatic execution, as well as social networking coordinated by community processes to support the interconnection and web-based collaboration of logistics partners. The utility of the approach is demonstrated in two modelling use cases. We also present a general architecture framework of process-oriented social information systems. Journal: Int. J. of Organisational Design and Engineering Pages: 85-105 Issue: 1 Volume: 2 Year: 2012 Keywords: distribution logistics; radio frequency identification; RFID; social networks; XSLT nets; community processes; order processing; physical markup language; PML; XML/EDIFACT; collaborative logistics; Petri nets; business process modelling; business process design; business process management; web-based collaboration. File-URL: http://www.inderscience.com/link.php?id=45907 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:1:p:85-105 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Rittgen Author-X-Name-First: Peter Author-X-Name-Last: Rittgen Title: Introduction Abstract: This paper gives an overview of the recent field of collaborative modelling. We first address the dimensions of group productivity, model quality and consensus. We then explore the factors on individual and team level that have significant impact on group productivity. We continue with an overview of the most relevant streams of collaborative modelling research, and conclude with a short outline of the papers in this special issue. Journal: Int. J. of Organisational Design and Engineering Pages: 1-18 Issue: 1 Volume: 2 Year: 2012 Keywords: collaborative modelling; participative modelling; group modelling; individual factors; team factors; group productivity; model quality; consensus. File-URL: http://www.inderscience.com/link.php?id=45908 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:1:p:1-18 Template-Type: ReDIF-Article 1.0 Author-Name: Christine Miller Author-X-Name-First: Christine Author-X-Name-Last: Miller Title: Lessons learned and future directions: designing for multidisciplinarity in collaborative innovation networks (COINs) Abstract: This paper describes lessons learned through participation in the collaborative online innovation networks (COINs) seminar, a multidisciplinary collaboration involving global virtual team (GVT) projects. The paper is a narrative case study based on insights gained through four COINs seminars. Lessons learned suggest a need for explicit learning objectives that prepare students beyond the use of technical platforms and tools. Significant opportunities for learning are rooted in the multidisciplinary and multicultural context of the seminar and the interactions that occur between GVT members. The case underscores the importance of social learning as a means of identifying and understanding the mechanisms that facilitate or inhibit collaboration at the team level. Insights from the seminar have led us to think about how the linkage between social learning, collaboration, and the knowledge sharing challenges encountered by multidisciplinary global virtual teams might be integrated into a theoretical framework to guide the development of explicit learning objectives. Journal: Int. J. of Organisational Design and Engineering Pages: 132-148 Issue: 2 Volume: 2 Year: 2012 Keywords: multidisciplinary collaboration; knowledge domains; collaborative innovation networks; COINs; design; pedagogy; global virtual teams; multicultural context; social learning; teamwork; knowledge sharing. File-URL: http://www.inderscience.com/link.php?id=47571 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:2:p:132-148 Template-Type: ReDIF-Article 1.0 Author-Name: Francesca Grippa Author-X-Name-First: Francesca Author-X-Name-Last: Grippa Author-Name: Margaret Palazzolo Author-X-Name-First: Margaret Author-X-Name-Last: Palazzolo Author-Name: John C. Bucuvalas Author-X-Name-First: John C. Author-X-Name-Last: Bucuvalas Author-Name: Peter A. Gloor Author-X-Name-First: Peter A. Author-X-Name-Last: Gloor Title: Supporting development efforts of clinical care teams Abstract: This paper describes the results of a longitudinal study of team communication structure for two distinct interdisciplinary healthcare teams at a large academic children medical centre in the USA. Our goal was to inform teams of opportunities and strategies that strengthen their communication structure. To this purpose we proposed an operational framework based on four steps: observation, measurement, mirroring and design. We analysed the e-mail archives of two teams to monitor structural changes in e-mail communication over one year. Since the first analyses, both teams were designated as strategic priorities by the institution, underwent off site meetings to define and put into execution a strategic plan, initiated processes to improve care delivery and reviewed the results of the initial social network analysis. We found that for both teams the communication network improved over time showing a higher cohesiveness, an increase in density, network resilience and external connectivity. Journal: Int. J. of Organisational Design and Engineering Pages: 149-166 Issue: 2 Volume: 2 Year: 2012 Keywords: social network analysis; SNA; social networks; COINS; clinical teams; team structure; communication networks; healthcare teams; team communications; children medical centre; USA; United States; email communications. File-URL: http://www.inderscience.com/link.php?id=47572 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:2:p:149-166 Template-Type: ReDIF-Article 1.0 Author-Name: Ioanna Lykourentzou Author-X-Name-First: Ioanna Author-X-Name-Last: Lykourentzou Author-Name: Dimitrios J. Vergados Author-X-Name-First: Dimitrios J. Author-X-Name-Last: Vergados Author-Name: Amedeo Napoli Author-X-Name-First: Amedeo Author-X-Name-Last: Napoli Title: Collective intelligence-based resource allocation to optimise knowledge and innovation harnessing in corporate environments Abstract: A typical problem that large enterprises face is how to effectively harness the intangible knowledge, expertise, skills and lessons learnt of their staff members. Intangible knowledge harnessing and its codification into usable document formats are vital for the enterprise since they directly affect its ability to innovate and solve complex new problems. However, the identification of the individuals whose contribution can solve each knowledge-demanding problem may be difficult. In this paper, we propose a novel mechanism that uses the collective intelligence of the corporate crowd to identify the tacit knowledge competencies of each employee and coordinate their contributions, inside a wiki-like system, so that each individual may contribute in the most efficient way. Experimental results show that, compared to the fully self-coordinated pattern used by current collaborative knowledge harnessing approaches, the proposed mechanism can help the corporate community allocate its intangible skill resources more efficiently, and thus produce more qualitative knowledge in a timelier manner. Journal: Int. J. of Organisational Design and Engineering Pages: 167-188 Issue: 2 Volume: 2 Year: 2012 Keywords: collective intelligence; community coordination; resource allocation; corporate tacit knowledge; intangible knowledge; innovation. File-URL: http://www.inderscience.com/link.php?id=47573 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:2:p:167-188 Template-Type: ReDIF-Article 1.0 Author-Name: Yang Song Author-X-Name-First: Yang Author-X-Name-Last: Song Author-Name: Tsvi Vinig Author-X-Name-First: Tsvi Author-X-Name-Last: Vinig Title: Entrepreneur online social networks - structure, diversity and impact on start-up survival Abstract: In this paper, we discuss the results of a pilot study in which we use a novel approach to collect entrepreneur online social network data from LinkedIn, Facebook and Twitter. We studied the size and structure of entrepreneur social networks by analysing the online network industry and location diversity. Our findings suggest that entrepreneurs use multiple online social networks that form their network-of-networks (NoN). We examined the entrepreneurs' network size and diversity to gauge their impact on performance in terms of survival. Our findings suggest that the entrepreneurs' LinkedIn network size has a positive relationship with entrepreneurial survival. However, the size of the entrepreneurs' Facebook network is not related to their survival and the size of entrepreneurs' Twitter network has a negative relationship with performance. We visualised the entrepreneurs' LinkedIn network using industry diversity. Finally, we reflect on the implications for future research to uncover the structure of entrepreneur online social networks. Journal: Int. J. of Organisational Design and Engineering Pages: 189-203 Issue: 2 Volume: 2 Year: 2012 Keywords: online social networks; network visualisation; network diversity; entrepreneurial performance; entrepreneurship; LinkedIn; Facebook; Twitter; entrepreneurial survival. File-URL: http://www.inderscience.com/link.php?id=47574 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:2:p:189-203 Template-Type: ReDIF-Article 1.0 Author-Name: Reto Kleeb Author-X-Name-First: Reto Author-X-Name-Last: Kleeb Author-Name: Peter A. Gloor Author-X-Name-First: Peter A. Author-X-Name-Last: Gloor Author-Name: Keiichi Nemoto Author-X-Name-First: Keiichi Author-X-Name-Last: Nemoto Author-Name: Michael Henninger Author-X-Name-First: Michael Author-X-Name-Last: Henninger Title: Wikimaps: dynamic maps of knowledge Abstract: We introduce Wikimaps, a tool to create a dynamic map of knowledge from Wikipedia contents. Wikimaps visualise the evolution of links over time between articles in different subject areas. This visualisation allows users to learn about the context a subject is embedded in, and offers them the opportunity to explore related topics that might not have been obvious. Watching a Wikimap movie permits users to observe the evolution of a topic over time. We also introduce two static variants of Wikimaps that focus on particular aspects of Wikipedia: latest news and people pages. 'Who-works-with-whom-on-Wikipedia' (W5) links between two articles are constructed if the same editor has worked on both articles. W5 links are an excellent way to create maps of the most recent news. PeopleMaps only include links between Wikipedia pages about 'living people'. PeopleMaps in different-language Wikipedias illustrate the difference in emphasis on politics, entertainment, arts and sports in different cultures. Journal: Int. J. of Organisational Design and Engineering Pages: 204-224 Issue: 2 Volume: 2 Year: 2012 Keywords: scientific visualisation; intercultural comparison; knowledge mapping; Wikimaps; knowledge maps; Wikipedia content; culture; news pages; people pages. File-URL: http://www.inderscience.com/link.php?id=47575 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:2:p:204-224 Template-Type: ReDIF-Article 1.0 Author-Name: James A. Danowski Author-X-Name-First: James A. Author-X-Name-Last: Danowski Title: Social media network size and semantic networks for collaboration in design Abstract: Social media are fundamentally based on communication networks containing friends, acquaintances, or others. Because communication is essential to collaboration on activities, we assume that those who have more contacts in work-oriented social media are more likely to be collaborative in their work behaviours. Design educators have been stressing of importance of collaboration in training recent cohorts of design students. Our goal was to empirically examine designers on the LinkedIn social media site in terms of how they describe collaboration and why. The results supported hypotheses that designers with larger networks of online contacts were more verbal, had higher collaborative word use, were more positive, were more evaluative, used more competence-oriented words, and had semantic networks for collaboration that were more complex, with greater discrimination, differentiation, and integration. Given the experiences of current young adults with social media, we further hypothesise that future design work will become increasingly collaborative. Journal: Int. J. of Organisational Design and Engineering Pages: 343-361 Issue: 4 Volume: 2 Year: 2012 Keywords: design collaboration; semantic networks; social media; LinkedIn; collaborative design; design process; social networking. File-URL: http://www.inderscience.com/link.php?id=51440 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:4:p:343-361 Template-Type: ReDIF-Article 1.0 Author-Name: Yoshiaki Matsuzawa Author-X-Name-First: Yoshiaki Author-X-Name-Last: Matsuzawa Author-Name: Jun Oshima Author-X-Name-First: Jun Author-X-Name-Last: Oshima Author-Name: Ritsuko Oshima Author-X-Name-First: Ritsuko Author-X-Name-Last: Oshima Author-Name: Sanshiro Sakai Author-X-Name-First: Sanshiro Author-X-Name-Last: Sakai Title: Learners' use of SNA-based discourse analysis as a self-assessment tool for collaboration Abstract: In this paper, we examine a methodology for assessing '21st century skills' in the classroom. We have developed a tool named the knowledge building discourse explorer (KBDeX) to facilitate social network analysis-based analysis of collaborative learning discourses. A purpose of this study is to assess the capability of KBDeX as a self-assessment tool for learners. An experimental study was conducted with seven university students, and the results were qualitatively evaluated. This paper presents four cases of students using the tool, and analyses the following: 1) the semantic relationship of words; 2) trend analysis using degree centrality charts; 3) analysis of pivotal points, phases, and characteristics of the discussion; 4) analysis of a social network by using semantics. We confirmed satisfactory results that student findings fit within the theoretical framework of the network analysis and were grounded by discourse data. Journal: Int. J. of Organisational Design and Engineering Pages: 362-379 Issue: 4 Volume: 2 Year: 2012 Keywords: collaborative learning; self-assessment; social network analysis; SNA; knowledge building; 21st century skills; higher education; universities; trend analysis; semantics; discourse analysis; learning collaboration; social media. File-URL: http://www.inderscience.com/link.php?id=51441 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:4:p:362-379 Template-Type: ReDIF-Article 1.0 Author-Name: Peter A. Gloor Author-X-Name-First: Peter A. Author-X-Name-Last: Gloor Author-Name: Francesca Grippa Author-X-Name-First: Francesca Author-X-Name-Last: Grippa Author-Name: Johannes Putzke Author-X-Name-First: Johannes Author-X-Name-Last: Putzke Author-Name: Casper Lassenius Author-X-Name-First: Casper Author-X-Name-Last: Lassenius Author-Name: Hauke Fuehres Author-X-Name-First: Hauke Author-X-Name-Last: Fuehres Author-Name: Kai Fischbach Author-X-Name-First: Kai Author-X-Name-Last: Fischbach Author-Name: Detlef Schoder Author-X-Name-First: Detlef Author-X-Name-Last: Schoder Title: Measuring social capital in creative teams through sociometric sensors Abstract: We describe the results of an experiment capturing the face-to-face 'honest signals' of knowledge workers through sociometric badges. We find that collective creativity of teams is a function of the aggregated social capital of members. The higher it is, the higher their creative output. We collected communication data of 14 graduate students and their instructor during a one-week seminar, comparing it against the creative output of their teamwork. As a second component of social capital we also measured the level of trust team members show to each other through surveys. We find that the more team members directly interact with each other face-to-face, and the more they trust other team members, the more creative and of higher quality the result of their teamwork is. Journal: Int. J. of Organisational Design and Engineering Pages: 380-401 Issue: 4 Volume: 2 Year: 2012 Keywords: sociometric badges; creativity; social network analysis; SNA; trust; small teams; knowledge workers; productivity; social capital; teamwork; social media; social networking; creative teams; sociometric sensors; face-to-face interaction; communication. File-URL: http://www.inderscience.com/link.php?id=51442 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:4:p:380-401 Template-Type: ReDIF-Article 1.0 Author-Name: Arjan Meulendijks Author-X-Name-First: Arjan Author-X-Name-Last: Meulendijks Author-Name: Ronald Batenburg Author-X-Name-First: Ronald Author-X-Name-Last: Batenburg Author-Name: Rogier Van de Wetering Author-X-Name-First: Rogier Van de Author-X-Name-Last: Wetering Title: A classification framework for clinical information system implementation in hospitals Abstract: In the last decade, many information system (IS) implementations took place in the healthcare organisations. Mainstream reasons for this evolvement are the increase of quality and safety of care, and reducing costs. As in many other sectors IS implementations in healthcare are complex, and confronted with many types of difficulties that significantly hinder achieving the objected benefits. So far, a number of systematic overviews and classifications of critical success factors (CSFs) have been available for IS implementation in healthcare, but a CSF framework specifically for clinical information systems (CISs) in hospitals does not exist. This paper provides such a framework, validates it, and translates it into a practical contribution for IT project managers in hospitals. The framework is based on a systematic literature review that has been performed to extract relevant SCFs from recent academic publications. After a filtering process, 58 publications have been selected from which 248 success factors have been extracted. Building upon seven existing classifications, the classification framework for CSFs in CIS implementations was build. Expert interviews were conducted to validate the framework and the relative weights of eight CSF categories. Journal: Int. J. of Organisational Design and Engineering Pages: 402-419 Issue: 4 Volume: 2 Year: 2012 Keywords: clinical information systems; IS implementation; hospitals; CIS; critical success factors; CSF; classification framework; literature review; expert interviews; healthcare technology; electronic healthcare; e-healthcare. File-URL: http://www.inderscience.com/link.php?id=51443 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:4:p:402-419 Template-Type: ReDIF-Article 1.0 Author-Name: Martin Juhrisch Author-X-Name-First: Martin Author-X-Name-Last: Juhrisch Author-Name: Hannes Schlieter Author-X-Name-First: Hannes Author-X-Name-Last: Schlieter Author-Name: Gunnar Dietz Author-X-Name-First: Gunnar Author-X-Name-Last: Dietz Title: Information systems engineering in healthcare - an evaluation of the state of the art of operational process design Abstract: Seamless integration of medical evidence and organisational requirements into clinical process management is a non-trivial and reoccurring task. This leads a search for strong methodological as well as IT technical support by large industrial companies and leading research teams. Contributions of information systems research - especially conceptual modelling theory - currently play a minor role in clinical process management. The present study provides indications why current approaches are not suitable for process management in clinical practice. In this article, we identify the necessary steps in clinical process management that suffer from a lack of methodological support. The paper addresses researchers and clinicians who wish to implement a life-cycle management process for their clinical pathways. Journal: Int. J. of Organisational Design and Engineering Pages: 420-444 Issue: 4 Volume: 2 Year: 2012 Keywords: process management; conceptual modelling; clinical pathways; operational process design; healthcare technology; electronic healthcare; e-healthcare; information systems engineering; clinical process management; lifecycle management; hospitals. File-URL: http://www.inderscience.com/link.php?id=51444 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:2:y:2012:i:4:p:420-444