Template-Type: ReDIF-Article 1.0 Author-Name: Steven Alter Author-X-Name-First: Steven Author-X-Name-Last: Alter Title: Work systems as the core of the design space for organisational design and engineering Abstract: This paper contributes to the initial development of organisational design and engineering (ODE). It proposes a work system perspective on ODE by showing how work system concepts provide a basis for discussing and researching areas where behavioural science and computer science are jointly relevant to the operation and success of IT-reliant work systems through which organisations operate. This paper is organised as follows: it clarifies its view of ODE in general by proposing a general theory of ODE, that does not rely on work system concepts; it introduces basic ideas in the work system approach; it summarises a work system approach to ODE; it summarises three design spaces that are organised using work system concepts; it discusses correspondences and divergences with the original ODE white paper (Magalhaes and Silva, 2009); it summarises the advantages of a work system approach to ODE. Journal: Int. J. of Organisational Design and Engineering Pages: 5-28 Issue: 1/2 Volume: 1 Year: 2010 Keywords: organisational design; organisational engineering; ODE; work systems; work system framework; information systems; design space; information technology. File-URL: http://www.inderscience.com/link.php?id=35184 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:1:y:2010:i:1/2:p:5-28 Template-Type: ReDIF-Article 1.0 Author-Name: Jeroen Van Bree Author-X-Name-First: Jeroen Van Author-X-Name-Last: Bree Author-Name: Marinka Copier Author-X-Name-First: Marinka Author-X-Name-Last: Copier Author-Name: Thijs Gaanderse Author-X-Name-First: Thijs Author-X-Name-Last: Gaanderse Title: Designing an organisational rule set: experiences of using second-order organisational design in healthcare Abstract: One of the biggest challenges of organisational design is moving toward a less formal organisational structure as the artefact to be designed. We find inspiration in computer game design for a way to address this problem: second-order design. Second-order design means designing rules that give rise to certain behaviour. In this article we present our study of an organisational intervention in a hospital using second-order design principles. The study highlights the role of rules and game structures, the inclusion of stakeholders in the design process and the importance of prototyping organisational designs. The implications for future empirical work are discussed. Journal: Int. J. of Organisational Design and Engineering Pages: 29-54 Issue: 1/2 Volume: 1 Year: 2010 Keywords: organisational design; rules; organisational rule sets; healthcare management; second-order design; game design; computer games; minimal structures; emergent behaviour; action research; prototyping; design process; organisational structure; organisational intervention; hospitals; game structures. File-URL: http://www.inderscience.com/link.php?id=35185 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:1:y:2010:i:1/2:p:29-54 Template-Type: ReDIF-Article 1.0 Author-Name: Piero Migliarese Author-X-Name-First: Piero Author-X-Name-Last: Migliarese Author-Name: Vincenzo Corvello Author-X-Name-First: Vincenzo Author-X-Name-Last: Corvello Title: Organisational relations in organisational design and engineering Abstract: Organisations can be seen as networks of organisational relations (ORs). Information systems (ISs) are able to modify ORs and, in turn, ORs have influence on ISs acceptance and use. Therefore, ORs are a key-variable in order to understand the interaction between organisational systems and ISs. While the structural and quantitative dimensions of ORs have been widely studied in the literature, few theoretical models exist which support the evaluation of ORs from a qualitative point of view. In this paper one of these models, the organisational relational model (ORM), has been used to study the mutual influence between ORs and ISs. In particular the effects of qualitative differences in ORs are studied. The paper provides a case study of a large Italian company in the oil and gas industry. Based on the obtained results an agile approach to the codesign of ORs and ISs is proposed. Journal: Int. J. of Organisational Design and Engineering Pages: 55-68 Issue: 1/2 Volume: 1 Year: 2010 Keywords: organisational design; organisational engineering; organisational relations; information systems; agile design; organisational relational model; modelling; Italy; oil and gas industry; codesign. File-URL: http://www.inderscience.com/link.php?id=35186 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:1:y:2010:i:1/2:p:55-68 Template-Type: ReDIF-Article 1.0 Author-Name: Daniel Olguin-Olguin Author-X-Name-First: Daniel Author-X-Name-Last: Olguin-Olguin Author-Name: Alex Pentland Author-X-Name-First: Alex Author-X-Name-Last: Pentland Title: Sensor-based organisational design and engineering Abstract: We propose a sensor-based organisational design and engineering (ODE) approach that combines behavioural sensor data with other sources of information such as e-mail, surveys and performance data in order to design interventions aimed at improving organisational outcomes. We discuss relevant theory and technology backgrounds and describe the general requirements of a sensor-based organisational design and engineering system. We present an experimental platform that combines sensor measurements, pattern recognition algorithms, statistical analysis, social network analysis and feedback mechanisms to study the relationship between social signalling behaviour and face-to-face (f2f) interaction networks, with job attitudes and performance. We describe three case studies that we have conducted in several organisations using our experimental platform and the methodology that we have followed. The first study looks at e-mail and f2f networks in a marketing division of a bank. The second study analyses the effects of nurses' social behaviour on patients' length of stay in the post-anaesthesia care unit of a hospital. Finally, the third study analyses the effects of retail bank employees' social behaviour on sales performance. Journal: Int. J. of Organisational Design and Engineering Pages: 69-97 Issue: 1/2 Volume: 1 Year: 2010 Keywords: organisational design; organisational engineering; organisational behaviour; sociometric badges; social sensors; design interventions; sensor measurements; pattern recognition; statistical analysis; social network analysis; feedback mechanisms; social signalling behaviour; face-to-face interaction networks; job attitudes; employee performance; marketing; retail banks; banking; hospital nurses; social behaviour; patient length of stay; post-anaesthesia care; sales performance. File-URL: http://www.inderscience.com/link.php?id=35187 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:1:y:2010:i:1/2:p:69-97 Template-Type: ReDIF-Article 1.0 Author-Name: Peter Rittgen Author-X-Name-First: Peter Author-X-Name-Last: Rittgen Title: IT support in collaborative modelling of business processes – a comparative experiment Abstract: We study collaborative modelling of business processes with respect to the impact of tool support on the modelling process. For this purpose, we compared model quality and modelling costs of two sessions in five cases. The first was carried out in the usual way without tool support; in the second case we conducted the modelling session with the help of a collaborative modelling tool. We observed a marked decrease in modelling time in the second case and a rise in model quality. Journal: Int. J. of Organisational Design and Engineering Pages: 98-108 Issue: 1/2 Volume: 1 Year: 2010 Keywords: computer-mediated communication; collaboration; system analysis; system design; business process modelling; negotiation support; decision support; computer-supported cooperative work; CSCW; collaborative modelling; IT-supported modelling; information technology; model quality; modelling costs. File-URL: http://www.inderscience.com/link.php?id=35188 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:1:y:2010:i:1/2:p:98-108 Template-Type: ReDIF-Article 1.0 Author-Name: Matti Rossi Author-X-Name-First: Matti Author-X-Name-Last: Rossi Author-Name: Tuure Tuunanen Author-X-Name-First: Tuure Author-X-Name-Last: Tuunanen Title: A method and tool for rapid consumer application development Abstract: In recent years, consumer oriented information systems (IS) development has become an increasingly important matter, as more and more complex IS are targeted towards consumer markets. We suggest that developing IS for consumers creates practical and research challenges, which researchers should attend to. In this paper we offer a straightforward way of gathering non-technical requirements from consumers and integrating them into a rapid IS development process. To demonstrate the feasibility of such an approach, we have constructed a support environment within metaedit+ meta computer-aided software engineering (CASE) tool to link an existing consumer requirements elicitation method, critical success chains (CSC), to a domain specific method (DSM) for rapid application development for mobile phones. The developed approach facilitates the development of mobile application prototypes, which can be used by end-users in an emulator or actual phone. These prototypes can be used to confirm and refine the requirements gathered from consumers. Journal: Int. J. of Organisational Design and Engineering Pages: 109-125 Issue: 1/2 Volume: 1 Year: 2010 Keywords: requirements engineering methods; requirements elicitation; computer-aided software engineering; CASE; domain specific method; consumer markets; information systems; non-technical requirements; consumer requirements; rapid development; critical success chains; mobile phones; cell phones. File-URL: http://www.inderscience.com/link.php?id=35189 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:1:y:2010:i:1/2:p:109-125 Template-Type: ReDIF-Article 1.0 Author-Name: Robert Winter Author-X-Name-First: Robert Author-X-Name-Last: Winter Title: Organisational design and engineering: proposal of a conceptual framework and comparison of business engineering with other approaches Abstract: Organisational design and engineering (ODE) is an emerging discipline that aims at replacing intuitive 'handcrafting' of enterprises by a systematic, model and method driven approach. In line with this goal various approaches have been proposed. Due to a missing framework, these approaches are hard to compare due to different terminology, focus, construction direction, genericity, and other aspects. In order to better compare and integrate approaches for ODE, a set of characteristics is proposed. As a hierarchical, iterative approach for the situational design of 'business-to-IT' solutions, the business engineering approach is described using the proposed characteristics. In order to validate the characteristics' utility to frame ODE approaches, we also describe enterprise engineering, the work system approach and business process reengineering on that foundation. The paper closes with implications arising from this comparison. Journal: Int. J. of Organisational Design and Engineering Pages: 126-147 Issue: 1/2 Volume: 1 Year: 2010 Keywords: organisational design; organisational engineering; design research; design science; situational design; hierarchical problem solving; business engineering; ODE; enterprise engineering; work systems; work system approach; business process reengineering; BPR. File-URL: http://www.inderscience.com/link.php?id=35190 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:1:y:2010:i:1/2:p:126-147 Template-Type: ReDIF-Article 1.0 Author-Name: Andrea Wiggins Author-X-Name-First: Andrea Author-X-Name-Last: Wiggins Author-Name: Kevin Crowston Author-X-Name-First: Kevin Author-X-Name-Last: Crowston Title: Developing a conceptual model of virtual organisations for citizen science Abstract: This paper develops an organisation design-oriented conceptual model of scientific knowledge production through citizen science virtual organisations. Citizen science is a form of organisation design for collaborative scientific research involving scientists and volunteers, for which internet-based modes of participation enable massive virtual collaboration by thousands of members of the public. The conceptual model provides an example of a theory development process and discusses its application to an exploratory study. The paper contributes a multi-level process model for organising investigation into the impact of design on this form of scientific knowledge production. Journal: Int. J. of Organisational Design and Engineering Pages: 148-162 Issue: 1/2 Volume: 1 Year: 2010 Keywords: conceptual models; virtual organisations; citizen science; cyberinfrastructure; massive virtual collaboration; theory development; scientific knowledge production; organisational design; collaborative research; scientific research; public participation; internet; web based collaboration. File-URL: http://www.inderscience.com/link.php?id=35191 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijodei:v:1:y:2010:i:1/2:p:148-162