Template-Type: ReDIF-Article 1.0
Author-Name: Norwan Ahmad
Author-X-Name-First: Norwan
Author-X-Name-Last: Ahmad
Author-Name: Siew Imm Ng
Author-X-Name-First: Siew Imm
Author-X-Name-Last: Ng
Author-Name: Norazlyn Kamal Basha
Author-X-Name-First: Norazlyn Kamal
Author-X-Name-Last: Basha
Author-Name: Yuhanis Abdul Aziz
Author-X-Name-First: Yuhanis Abdul
Author-X-Name-Last: Aziz
Title: Why knowledge-based human resource management matters for business service SMEs?
Abstract:
Amid limited understanding on the effect of knowledge-based human resource management on innovative outcomes as well as international performance, this paper intends to narrow these gaps by providing empirical evidence from the lens of 278 business service small and medium-sized enterprises (SMEs) from Malaysia. This is pertinent as knowledge-based human resource management, which is a performance-based HRM practice, is the key in facilitating the creation of innovative services that will lead to international performance. Our study indicates three key findings. First, knowledge-based human resource management was found to positively influence international performance. Second, innovative service offering was found to mediate the knowledge-based human resource management - international performance relationship. Third, innovative service offering's influence on international performance relationship was contingent upon foreign experiential knowledge (indicated by the number of markets that the SMEs are serving). In other words, this study uncovers a mechanism and a conditional factor for knowledge-based human resource management that will bring optimised effect on the international performance of business service SMEs.
Journal: Int. J. of Management Practice
Pages: 549-585
Issue: 5
Volume: 15
Year: 2022
Keywords: knowledge-based human resource management; SMEs; innovative service offerings; foreign experiential knowledge; international performance.
File-URL: http://www.inderscience.com/link.php?id=125470
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:5:p:549-585

Template-Type: ReDIF-Article 1.0
Author-Name: Mahakdeep Singh
Author-X-Name-First: Mahakdeep
Author-X-Name-Last: Singh
Author-Name: Kanwarpreet Singh
Author-X-Name-First: Kanwarpreet
Author-X-Name-Last: Singh
Author-Name: Amanpreet Singh Sethi
Author-X-Name-First: Amanpreet Singh
Author-X-Name-Last: Sethi
Title: Assessing current scenario of green manufacturing implementation in Indian SMEs
Abstract:
The present study builds an understanding of green manufacturing practices implemented by Indian SMEs. Green manufacturing practices including: waste reduction, eco-friendly techniques, reusable resources, and environmental awareness of green manufacturing are found to be prevalent amongst SMEs. In this paper, we consider the current SME landscape for green manufacturing practice implementation. A green manufacturing practice questionnaire was formulated after an extensive literature review. The questionnaire utilised a four-point Likert-scale was adopted to record respondent views. Our survey sample was formed from academics and green manufacturing practice experts. We received responses from 169 manufacturing SMEs across India. Our study results reveal that green manufacturing can play a useful role in enhancing the business performances of SMEs. Effective deployments of these practices were found to contribute towards improved competitive performance and social perception of SME. This led to increased product awareness and heightened customer demand. We find that Indian manufacturing SMEs must continue to engage with green manufacturing practices. The study calculated the percent point score for each factor of GM with respect to the Indian SMEs and highlighted the impact of each factor on business performance.
Journal: Int. J. of Management Practice
Pages: 639-670
Issue: 5
Volume: 15
Year: 2022
Keywords: green manufacturing practices; GM; reliability; quality; Indian SMEs; percent point score; PPS.
File-URL: http://www.inderscience.com/link.php?id=125471
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:5:p:639-670

Template-Type: ReDIF-Article 1.0
Author-Name: Zuhaib Ahmed
Author-X-Name-First: Zuhaib
Author-X-Name-Last: Ahmed
Author-Name: Haidar Abbas
Author-X-Name-First: Haidar
Author-X-Name-Last: Abbas
Title: Shifting boundaries in healthcare supply chains' HRM: a qualitative perspective
Abstract:
Human resource (HR) functionally lies at the kernel of supply chains for a variety of expectations it meets in various roles. However, which role is more contributing to the organisational effectiveness is an issue worth investigating. This study aims at exploring the advancing nature of traditional HR roles using Ulrich's (1997) four roles typology in the context of healthcare supply chains operating in India. Furthermore, it aims to assess the association of HR roles with HR effectiveness. The experts' opinions, arguments, point of views and a thorough literature review helped in deriving a conceptual research model. The data collected through structured telephonic interviews from 26 experts of healthcare supply chain entities were analysed using NVivo 10.0 software. The researchers found that the HR function is receiving increased attention constantly and the HR managers are being engaged in the strategic decision-making process. It concludes that certain non-core HR functions are being outsourced.
Journal: Int. J. of Management Practice
Pages: 586-608
Issue: 5
Volume: 15
Year: 2022
Keywords: healthcare supply chains; hospital administration; qualitative analysis; HR effectiveness; HR roles.
File-URL: http://www.inderscience.com/link.php?id=125472
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:5:p:586-608

Template-Type: ReDIF-Article 1.0
Author-Name: Diogo Oliveira Salgado
Author-X-Name-First: Diogo Oliveira
Author-X-Name-Last: Salgado
Author-Name: Bruno Barbosa Sousa
Author-X-Name-First: Bruno Barbosa
Author-X-Name-Last: Sousa
Title: Factors influencing the acceptance of financial technology by consumers of traditional financial services in Portugal
Abstract:
Digital technologies are driving a process of reshaping the value proposition of existing financial products and services. Areas such as digital currencies, payments, funding, investment, risk management and insurance are experiencing major changes driven by the adoption of financial technology. Consumers by other side are increasingly adopting new information technologies and digital resources. Value chains tend to no longer present standard solutions to become more dynamic with personalised solutions, integrating physical or digital products/services, developed from information about consumer preferences. The objective of implementing financial technology in traditional financial services, allows an improvement in the experience and efficiency of the services provided. To accomplish this goal is essential identifying the variables across the entire market that influence consumer behaviour, with the aim of achieving a relevant digital relationship and value generation for all current and potential users.
Journal: Int. J. of Management Practice
Pages: 671-691
Issue: 5
Volume: 15
Year: 2022
Keywords: financial technology; Fintech; UTAUT; financial services; consumer; Portugal.
File-URL: http://www.inderscience.com/link.php?id=125473
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:5:p:671-691

Template-Type: ReDIF-Article 1.0
Author-Name: Soumendu Biswas
Author-X-Name-First: Soumendu
Author-X-Name-Last: Biswas
Title: Antecedents and consequences of employees' procedural justice perceptions: a field investigation in India
Abstract:
This paper investigates the combined influence of employees' perceptions of their organisations' human resource practices (EPHRPs) and person-organisation fit (P-O fit) with their employees as significant elements that may be associated with conducive employee attitudes such as organisational trust and job satisfaction when such associations are mediated by employee's procedural justice perceptions (EPJPs). A literature review of these constructs was carried out which yielded the study hypotheses. Usable data were collected from 303 respondents. The data was then subjected to empirical testing through structural equation modelling (SEM) procedures. The results established the distinctiveness of all the study variables and led to the acceptance of all the study hypotheses as statistically significant. Subsequently, the theoretical and practical significance of the findings were discussed. The study concludes by noting its limitations and outlining future scopes of research.
Journal: Int. J. of Management Practice
Pages: 622-638
Issue: 5
Volume: 15
Year: 2022
Keywords: employees' perceptions of their organisations' human resource practices; EPHRPs; person-organisation fit; P-O fit; employee's procedural justice perceptions; EPJPs; organisational trust; job satisfaction; structural equation modelling; SEM; India.
File-URL: http://www.inderscience.com/link.php?id=125474
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:5:p:622-638

Template-Type: ReDIF-Article 1.0
Author-Name: Shivani Agarwal
Author-X-Name-First: Shivani
Author-X-Name-Last: Agarwal
Author-Name: Anjali Jindal
Author-X-Name-First: Anjali
Author-X-Name-Last: Jindal
Title: Impact of mediation role of trust on quality of work life and employer branding
Abstract:
The study aims to examine the connection between perceptions of quality of work life and employer branding with the mediating role of trust for a sample of 324 employees working in the IT industry located in NCR. Hierarchical regression analysis was applied to assess the hypothesis. The findings revealed that employees can connect the dots of quality of work life with employer branding where trust partially mediates the relationship. The findings of the result recommend that organisations can develop an environment of trust when they provide good quality of work to their employees. When this notion further prevailed in the organisations, it has shown as a significant antecedent of employer branding. The major contribution of the study is to fill the paucity of organisational branding literature by adding the two different constructs namely, quality of work life and trust as an antecedent of employer branding. Several limitations and future implications were also mentioned.
Journal: Int. J. of Management Practice
Pages: 609-621
Issue: 5
Volume: 15
Year: 2022
Keywords: quality of work life; employer branding; trust; Indian IT organisations.
File-URL: http://www.inderscience.com/link.php?id=125478
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:5:p:609-621

Template-Type: ReDIF-Article 1.0
Author-Name: Muhammad Younas Khan
Author-X-Name-First: Muhammad Younas
Author-X-Name-Last: Khan
Author-Name: Shakira Huma Siddiqui
Author-X-Name-First: Shakira Huma
Author-X-Name-Last: Siddiqui
Author-Name: Hira Salah Ud Din Khan
Author-X-Name-First: Hira Salah Ud Din
Author-X-Name-Last: Khan
Title: Factors affecting the turnover intentions and affective commitment of employees in the pharmaceutical industry of Pakistan: the role of psychological contract
Abstract:
This study assessed the impact of supervisor feedback, employee participation, supervisor-subordinate guanxi on turnover intention, and affective commitment. Moreover, the mediating role of psychological contract was analysed in the link mentioned above by employing reasoned action theory. Data was collected through purposive sampling method from 245 employees by distributing surveys in six private pharmaceuticals companies in Islamabad, Pakistan. Results showed that supervisor feedback, employee participation and supervisor-subordinate guanxi are significantly related to turnover intention and affective commitment. Furthermore, the findings revealed that psychological contract mediates the link between supervisor feedback, employee participation, supervisor-subordinate guanxi and turnover intention and affective commitment. This study contributes to the literature by investigating the direct impact of supervisor feedback, employee participation and supervisor-subordinate guanxi and the indirect effect of psychological contract on turnover intentions and affective commitment in the pharmaceutical industry of Pakistan. The limitations, implications, and future recommendations of the study are also discussed.
Journal: Int. J. of Management Practice
Pages: 159-174
Issue: 2
Volume: 15
Year: 2022
Keywords: employee participation; supervisor-subordinate guanxi; SSG; supervisor feedback; psychological contract; turnover intention; affective commitment.
File-URL: http://www.inderscience.com/link.php?id=121149
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:2:p:159-174

Template-Type: ReDIF-Article 1.0
Author-Name: Mohammad Issa Almaharmeh
Author-X-Name-First: Mohammad Issa
Author-X-Name-Last: Almaharmeh
Title: Does analyst coverage enhance or curb earnings management? The impact of mandatory IFRS adoption
Abstract:
This study aims to investigate the effect of external corporate governance mechanisms on earnings management decisions. In particular, this study examines the effect of analyst coverage on the magnitude of discretionary accruals in the UK context. In addition, this study examines the moderating role of mandatory International Financial Reporting Standards (IFRS) adoption on the relationship between analyst coverage and earnings management. By using a sample of 9,165 observations collected from 1,401 specific UK firms from 1994-2013, it is found that a high level of analyst coverage can be considered as an external governance mechanism that controls managers' behaviours. The results suggest a significant negative effect of analyst coverage on earnings management. I also find some evidence that the mandatory adoption of IFRS does lead to lower earnings management levels. Contrary to expectations, IFRS fails to enhance the monitoring role of financial analysts in detecting and deterring earnings management.
Journal: Int. J. of Management Practice
Pages: 253-277
Issue: 2
Volume: 15
Year: 2022
Keywords: analyst coverage; IFRS; earnings management.
File-URL: http://www.inderscience.com/link.php?id=121150
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:2:p:253-277

Template-Type: ReDIF-Article 1.0
Author-Name: Santosh Basavaraj
Author-X-Name-First: Santosh
Author-X-Name-Last: Basavaraj
Author-Name: H.R. Ramanath
Author-X-Name-First: H.R.
Author-X-Name-Last: Ramanath
Author-Name: Aashmi Gailani
Author-X-Name-First: Aashmi
Author-X-Name-Last: Gailani
Title: Employer branding on the creation of anticipatory psychological contract
Abstract:
The process of the psychological contract (PC) starts before the employee joins the organisation. The brand of the company remains in the mind of candidates who apply for the job. Considering this relation, this research work is carried out to offer a detailed analysis of the position of employer branding (EB) in the formation of anticipatory psychological contracts (APCs) among millennials. The empirical study was carried out with a sample size of 330 respondents who are studying post-graduation management studies; these students are about to join the corporates. The outcomes of this study show that EB significantly impacts the PC. EB has a strong influence on relational expectations as compared to transactional expectations and employee obligations among potential employees. This paper helps recruitment managers to understand the expectations of potential employees and their beliefs towards their employers during the pre-employment phase.
Journal: Int. J. of Management Practice
Pages: 175-204
Issue: 2
Volume: 15
Year: 2022
Keywords: employer branding; anticipatory psychological contract; APC; pre-employment phase; expectations; millennials.
File-URL: http://www.inderscience.com/link.php?id=121152
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:2:p:175-204

Template-Type: ReDIF-Article 1.0
Author-Name: Shrinivas Kulkarni
Author-X-Name-First: Shrinivas
Author-X-Name-Last: Kulkarni
Author-Name: Leena James
Author-X-Name-First: Leena
Author-X-Name-Last: James
Title: Product specific determinants of electronic gadget purchase intention - a case of the purchase behaviour of Indian youth
Abstract:
This study investigated the impact of product specific features of electronic gadgets on the purchase intention on the Indian youth. The study was quantitative in nature and data was collected from 650 young electronic gadget consumers in Bengaluru, India using structured questionnaires. Descriptive statistics and structural equation modelling (SEM) were used for data analysis. Brand image, product design, and country of origin are referred as product evaluation attributes; and corporate identity were identified as the determinants of purchase intention. Respondents were neutral regarding the role of product evaluation attributes and corporate identity in their purchases, but acknowledged these factors' importance. Findings implied a positive and significant influence of product evaluation attributes on the corporate identity of companies, and purchase intention of the youth. However, corporate identity did not influence purchase intention, clearly indicating that only product specific features, such as brand, design and country of origin are considered when youngsters purchase gadgets.
Journal: Int. J. of Management Practice
Pages: 205-234
Issue: 2
Volume: 15
Year: 2022
Keywords: purchase intention; brand image; product design; country of origin; COO; corporate identity; electronic gadgets; product evaluation; purchase behaviour; youth; brands.
File-URL: http://www.inderscience.com/link.php?id=121153
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:2:p:205-234

Template-Type: ReDIF-Article 1.0
Author-Name: Ankur Gupta
Author-X-Name-First: Ankur
Author-X-Name-Last: Gupta
Author-Name: Sahil Sawhney
Author-X-Name-First: Sahil
Author-X-Name-Last: Sawhney
Title: SOUL searching: a theoretical framework for change initiation and institutional transformation for Indian higher education institutions
Abstract:
The Indian higher education sector is at an inflection point. Declining student enrolments, non-conformance to quality standards and industry disconnect have raised serious existential concerns for a large number of institutions. Therefore, there is an urgent need for institutions to transform themselves to create value and successfully navigate the challenges confronting them. We present strategy, operations, urgency, leadership (SOUL), a comprehensive theoretical framework for institutional transformation, customised for Indian academia, enabling leadership teams to introduce validated interventions and global best-practices at their institutions in a phased manner. SOUL is novel, relevant and timely, especially in the Indian context considering that disruption and crisis create opportunities for initiating change and undertaking institutional transformation.
Journal: Int. J. of Management Practice
Pages: 748-770
Issue: 6
Volume: 15
Year: 2022
Keywords: SOUL institutional transformation framework; Indian higher education; educational management; academic leadership; institutional transformation in resource-constrained environments.
File-URL: http://www.inderscience.com/link.php?id=126529
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:6:p:748-770

Template-Type: ReDIF-Article 1.0
Author-Name: Meru Das
Author-X-Name-First: Meru
Author-X-Name-Last: Das
Author-Name: Shashank Mehra
Author-X-Name-First: Shashank
Author-X-Name-Last: Mehra
Author-Name: Vivek Singh
Author-X-Name-First: Vivek
Author-X-Name-Last: Singh
Title: Mediating role of emotional intelligence between employee engagement and job satisfaction in Indian IT sector
Abstract:
Literature revealed different factors of individual behaviour as responsible factors for better performance and satisfaction. Emotional intelligence is a well discussed topic and is considered as one of the important factors of individual behaviour. It is reported in a number of studies that satisfied and fully engaged employees contribute to their job and the organisation more than the expected level of performance. Based on these facts, this study is aimed at examining the mediating role of emotional intelligence between employee engagement and job satisfaction in Indian IT sectors. Data is collected from 714 professionals working in the Indian IT sector through well designed questionnaire. The results portrayed the partial mediation of emotional intelligence between employee engagement and job satisfaction in the IT sector. It is recommended to create awareness about emotional intelligence among IT professionals as it enhances satisfaction and engagement of employee that will improve individual performance as well as organisational performance.
Journal: Int. J. of Management Practice
Pages: 235-252
Issue: 2
Volume: 15
Year: 2022
Keywords: emotional intelligence; employee engagement; job satisfaction; IT sector.
File-URL: http://www.inderscience.com/link.php?id=121154
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Template-Type: ReDIF-Article 1.0
Author-Name: Christo Bisschoff
Author-X-Name-First: Christo
Author-X-Name-Last: Bisschoff
Author-Name: Ridwaan Abdool Cader Asvat
Author-X-Name-First: Ridwaan Abdool Cader
Author-X-Name-Last: Asvat
Author-Name: Christoff Botha
Author-X-Name-First: Christoff
Author-X-Name-Last: Botha
Title: Measuring the performance of a private higher education institution in South Africa
Abstract:
This article postulates a model to measure the business performance of a private higher education institution in South Africa. The broad theoretical framework identified 15 antecedents and their respective measuring criteria to measure business performance. Statistical scrutiny ensured that these criteria are actual measures of the respective business performance antecedents, which culminated in a theoretical model to measure the business performance of private higher education in South Africa. The 15 business performance antecedents are <i>sales, growth, profitability, technology, customer, innovation, service, leadership, return on investment, stakeholders, society, quality, marketing, communication, legality, and general measures of business performance</i>. The results showed that all the antecedents are reliable indicators of business performance. The performance of a private higher education institution can be successfully measured and it is possible to determine whether the demographic variables influence the business performance antecedents. Besides, the model seeks to determine whether any significant correlations exist between the business performance antecedents. The measurement of business performance is valuable to business school directors, managers and investors in private higher education. Researchers and scholars who intend to explore this avenue of business performance models further could also benefit from this article.
Journal: Int. J. of Management Practice
Pages: 771-798
Issue: 6
Volume: 15
Year: 2022
Keywords: business performance; private higher education; measurement; success; South Africa.
File-URL: http://www.inderscience.com/link.php?id=126530
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:6:p:771-798

Template-Type: ReDIF-Article 1.0
Author-Name: Debadrita Panda
Author-X-Name-First: Debadrita
Author-X-Name-Last: Panda
Author-Name: Tanmoy Dasgupta
Author-X-Name-First: Tanmoy
Author-X-Name-Last: Dasgupta
Title: Do celebrities influence urban and rural bottom of the pyramid consumers? A comparative study-based approach
Abstract:
Celebrity endorsement is a very popular way to influence the purchase behaviour of consumers. It is used frequently as a part of marketing strategy and promotion. Several studies have provided evidence about its significant effect on various types of consumer segments. Different types of consumers have shown different types of responsive behaviour for celebrity endorsements. Being a developing country, India has a huge amount of bottom of the pyramid (BoP) living with an income of less than dollars 2 per day. Broadly dividing them into urban and rural BoPs, this current study tries to determine the effect of celebrity endorsements behind purchase intention for both urban and rural BoPs. Paschim Medinipur, one of the largest districts of West Bengal state, India has been selected for this study. This district also has high human poverty index. A sample size of 500 consisting of both urban and rural BoPs are showing a significant difference towards the effect of celebrity endorsement for purchase intention as well as attitude towards advertisements and brand preference.
Journal: Int. J. of Management Practice
Pages: 799-819
Issue: 6
Volume: 15
Year: 2022
Keywords: bottom of the pyramids; BoPs; celebrity endorsement; multivariate statistical analysis; West Bengal; India.
File-URL: http://www.inderscience.com/link.php?id=126531
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:6:p:799-819

Template-Type: ReDIF-Article 1.0
Author-Name: Santosh Basavaraj
Author-X-Name-First: Santosh
Author-X-Name-Last: Basavaraj
Author-Name: Aruna Bala
Author-X-Name-First: Aruna
Author-X-Name-Last: Bala
Title: Exploring the consequences of ethical leadership on CSR: a study on the Indian manufacturing industry
Abstract:
Human beings react to their perception, often thinking it is reality. The present study examines perceptions of employees on ethical leadership and its consequences on CSR effectiveness. This study showcases a few ethical behaviours of the leaders that positively persuade their employees to see organisational CSR effectiveness. The study is conducted in the Indian manufacturing sector by capturing the data from 285 employees of the 61 companies that responded. The study comes with significant practical and research implications. The analysis used statistical methods such as exploratory factor analysis and structural equation model (SEM) to test the hypothesis. The study showed that it is essential to hold a positive employer branding via CSR. Practically, this study informs you of the need of the leader to maintain a positive perception among the employees. Research-wise, the study extends the literature on CSR by linking it with employees' ethical leadership perception.
Journal: Int. J. of Management Practice
Pages: 293-730
Issue: 6
Volume: 15
Year: 2022
Keywords: ethical leadership perception; empowerment; envision; ethical approach; management approach; perceived CSR effectiveness.
File-URL: http://www.inderscience.com/link.php?id=126533
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:6:p:293-730

Template-Type: ReDIF-Article 1.0
Author-Name: Supernova Chakraborty
Author-X-Name-First: Supernova
Author-X-Name-Last: Chakraborty
Author-Name: Vishal Soodan
Author-X-Name-First: Vishal
Author-X-Name-Last: Soodan
Author-Name: Shantanu Saha
Author-X-Name-First: Shantanu
Author-X-Name-Last: Saha
Title: Going green on the go: are Indian travellers ready to embrace travel responsibilities?
Abstract:
The objective of this study is to gauge variables influencing the intention of Indian travellers towards selection of a green hotel. For the purpose, 202 respondents were considered for the research through snowball sampling. Data were analysed using SPSS AMOS to assess the strength of relationship between variables. The findings described that all the factors incorporated in the model endorse the intention of Indian consumers/travellers towards the acceptability of the green hotels while they travel. The study has advocated the addition of new factors in the TPB model and proves that travellers are ready to adopt green hotels during their travel. This research has implications for the hospitality industry in improving its efficiency and effectiveness towards quality service delivery.
Journal: Int. J. of Management Practice
Pages: 731-747
Issue: 6
Volume: 15
Year: 2022
Keywords: green practice; green tourism; hotel; intention; service; planned behaviour.
File-URL: http://www.inderscience.com/link.php?id=126534
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:6:p:731-747

Template-Type: ReDIF-Article 1.0
Author-Name: Aastha Khera
Author-X-Name-First: Aastha
Author-X-Name-Last: Khera
Author-Name: Anisha Goyal
Author-X-Name-First: Anisha
Author-X-Name-Last: Goyal
Author-Name: Miklesh Prasad Yadav
Author-X-Name-First: Miklesh Prasad
Author-X-Name-Last: Yadav
Title: Capturing the stock market volatility: a study of sectoral indices in India using symmetric GARCH models
Abstract:
Investors are not only concerned about the returns but they also equally bother about the risk. In this paper, GARCH (1, 1) and GARCH-in-mean models have been used for predicting the volatility of various sectoral indexes. Daily closing prices of 11 indexes for the last six years are considered for the study. The period of six years ranging from 1 January 2014 to 31 December 2019 is being enveloped for this study. It is found that five indexes showed the presence of the ARCH effect. Then symmetric GARCH models are applied on these five indexes namely Nifty Auto, Nifty It, Nifty Metal, Nifty Media, and Nifty Realty. Coefficients of ARCH and GARCH came out to be significant after applying the GARCH (1, 1) model. The overall persistency of shock is largest in Nifty Media stock return and lowest in case of Nifty Realty stock returns as their parameters sum is highest and lowest respectively.
Journal: Int. J. of Management Practice
Pages: 820-833
Issue: 6
Volume: 15
Year: 2022
Keywords: investors; volatility; autoregressive conditional heteroscedastic; ARCH; generalised autoregressive conditional heteroscedastic; GARCH; risk premium; conditional models; India.
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:6:p:820-833

Template-Type: ReDIF-Article 1.0
Author-Name: Mustafa Nourallah
Author-X-Name-First: Mustafa
Author-X-Name-Last: Nourallah
Title: Mobile bank applications: antecedents and consequences of young bank customer loyalty
Abstract:
This study investigates young bank customer (YBC) perceptions of the relationships between cognitive, affective, and conative antecedents, on one hand, and attitudinal and behavioural loyalty to mobile bank applications (MBAs), on the other. The study develops a theoretical framework for customer loyalty to MBAs based on Dick and Basu's (1994) conceptual framework of customer loyalty. Based on previous studies and focus group interviews, a questionnaire was developed and sent to 500 YBCs aged 18-29 years who have at least one year's experience of MBAs. The data were statistically analysed, and the results indicate that YBC loyalty to MBAs combines attitudinal and behavioural loyalty. The results also indicate that cognitive antecedents are directly and significantly related to customer satisfaction, which in turn is significantly related to loyalty. The study contributes by using and developing Dick and Basu's (1994) framework in the MBA context, and by suggesting how banks can improve and customise their MBA services, in a way that enables YBCs to utilise their resources in ways that promote economic growth.
Journal: Int. J. of Management Practice
Pages: 131-149
Issue: 1
Volume: 15
Year: 2022
Keywords: mobile bank application; MBA; antecedents of loyalty; consequences of loyalty; attitudinal loyalty; behavioural loyalty; Dick and Basu's framework; young bank customers; YBCs; customer satisfaction.
File-URL: http://www.inderscience.com/link.php?id=119920
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:1:p:131-149

Template-Type: ReDIF-Article 1.0
Author-Name: Ram Komal Prasad
Author-X-Name-First: Ram Komal
Author-X-Name-Last: Prasad
Author-Name: Sanjeev Verma
Author-X-Name-First: Sanjeev
Author-X-Name-Last: Verma
Title: Service quality measures: systematic literature review and future research directions
Abstract:
The present study comprehensively reviews the service quality models available in the extant literature and provides an integrated view of service quality to future researchers. PRISMA review framework guided the review methodology. Thematic analysis and content analysis formed the basis for dissecting deeper insights. Findings suggest that service quality models revolve around customer centricity and aim to achieve customer satisfaction. Sector-specific service quality measures focused on domain-specific customer needs and instrumentalised tools for exceeding customer expectations. Theoretical and practical implications with future research directions are offered to guide future studies.
Journal: Int. J. of Management Practice
Pages: 9-23
Issue: 1
Volume: 15
Year: 2022
Keywords: service quality; service satisfaction; service industry; service management; service marketing.
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Template-Type: ReDIF-Article 1.0
Author-Name: Najib H.S. Farhan
Author-X-Name-First: Najib H.S.
Author-X-Name-Last: Farhan
Author-Name: Faozi A. Almaqtari
Author-X-Name-First: Faozi A.
Author-X-Name-Last: Almaqtari
Author-Name: Mosab I. Tabash
Author-X-Name-First: Mosab I.
Author-X-Name-Last: Tabash
Author-Name: Eissa A. Al-Homaidi
Author-X-Name-First: Eissa A.
Author-X-Name-Last: Al-Homaidi
Title: The impact of corporate governance on financial performance of Indian hotels: cluster analysis
Abstract:
The current research aims to assess the influence of corporate governance practices on the financial performance of the Indian hotel industry. A panel dataset of 39 hotels listed on the Bombay Stock Exchange (BSE) was used, spanning the period of 2013 to 2016. One accounting-based measure and one marketing-based measure were used for measuring firms' profitability in the current study. Results revealed a statistically significant difference in the board of directors' size, audit committee size, audit committee diligence, and foreign ownership among the hotels' groups. Further, it was found that corporate governance practices have a significant influence on small hotels' profitability. However, only foreign ownership significantly affects the profitability of all hotel groups. The current study introduces useful insights on the impact of corporate governance practices on hotel firms' performance in India, which are very beneficial and vital to investors, practitioners, academicians, and policymakers in the tourism sector.
Journal: Int. J. of Management Practice
Pages: 24-58
Issue: 1
Volume: 15
Year: 2022
Keywords: corporate governance; firms' performance; hotel industry; Bombay Stock Exchange; BSE; cluster analysis.
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Template-Type: ReDIF-Article 1.0
Author-Name: Vissanu Zumitzavan
Author-X-Name-First: Vissanu
Author-X-Name-Last: Zumitzavan
Title: Practical strategy for maintaining organisational performance in the hospitality industry of Thailand
Abstract:
This research investigates the linkages between top-management's learning preferences, organisational strategy and the organisational performance of the room-service and hospitality industry in a Thai 'Smart City' in Northeast Thailand. Quantitative research employing a survey questionnaire was used with 501 managers as participants. The findings suggest that the most supportive learning preferences for managers in the hospitality industry are, in rank order, activist, pragmatist, reflector and theorist, whilst organisational strategy factors, composed of cost leadership, product/service differentiation and niche market, were verified as mediators. Implications exist for how managers in the hospitality industry can improve organisational performance through developing the appropriate learning preferences and applying a supportive organisational strategy. This research is original in terms of the data collected and extends the findings to practise in related types of organisations. This is the first study to establish an association between learning preferences, organisational strategy and organisational performance in the hospitality industry of Thailand.
Journal: Int. J. of Management Practice
Pages: 108-130
Issue: 1
Volume: 15
Year: 2022
Keywords: learning preference; organisational development; organisational strategy; organisational performance.
File-URL: http://www.inderscience.com/link.php?id=119923
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:1:p:108-130

Template-Type: ReDIF-Article 1.0
Author-Name: Keni Keni
Author-X-Name-First: Keni
Author-X-Name-Last: Keni
Author-Name: Lerbin R. Aritonang R.
Author-X-Name-First: Lerbin R. Aritonang
Author-X-Name-Last: R.
Author-Name: Ary Satria Pamungkas
Author-X-Name-First: Ary Satria
Author-X-Name-Last: Pamungkas
Author-Name: Nicholas Wilson
Author-X-Name-First: Nicholas
Author-X-Name-Last: Wilson
Title: An integrated analysis of factors affecting consumers' purchase intention toward batik: a comparative study between Indonesia and Malaysia
Abstract:
This paper was written to understand which factors play a significant and important role in determining consumers' intention to purchase batik in Indonesia and Malaysia. This study implements the survey method, with questionnaires as the tools which had been used to collect all of the data required in this study. A total of 208 samples were collected in Indonesia, while a total of 204 samples were collected in Malaysia. All the respondents were those who have bought, used, or purchased batik for the past two years. After collecting all the data required in this study, the data were then analysed using PLS-SEM method in order to understand and gather some important information regarding the relationships between variables assessed in this study. After analysing all data, it can be concluded that in Indonesia, only perceived value has a direct and significant impact on purchase intention, while in Malaysia, only perceived quality has a significant and positive impact toward purchase intention through trust.
Journal: Int. J. of Management Practice
Pages: 87-107
Issue: 1
Volume: 15
Year: 2022
Keywords: batik sector; perceived value; perceived quality; trust; purchase intention; multi-country study.
File-URL: http://www.inderscience.com/link.php?id=119924
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:1:p:87-107

Template-Type: ReDIF-Article 1.0
Author-Name: Manika Sharma
Author-X-Name-First: Manika
Author-X-Name-Last: Sharma
Author-Name: Mohammad Firoz
Author-X-Name-First: Mohammad
Author-X-Name-Last: Firoz
Title: Delineating investors' rationality and behavioural biases - evidence from the Indian stock market
Abstract:
The present research is conducted to determine the relationship between behavioural biases and investors' rationality in the Indian equity market. The study has followed the Mintzberg et al. (1976) decision-making model for measuring investors' rationality. Data has been collected from 400 individual investors of National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) by using a structured questionnaire. An advanced approach of structural equation modelling (SEM) has been used to determine the relationship between behavioural biases and investors' rationality. The findings of the study indicate that behavioural biases are significantly related to the investor's rationality. Whereby, herding, optimism and disposition effect bias show a strong influence on the investor's rationality and affect their investment decisions. The outcomes of the present study also offer meaningful insights to the investment professionals, investors, fund administrators, regulators, and policymakers, as they will be able to develop a unique and bias-free portfolio which will reduce or eliminate the effect of behavioural biases on investor decisions. The results of this study also generate a strong need to update the existing norms and regulations related to investment in Indian stock market.
Journal: Int. J. of Management Practice
Pages: 59-86
Issue: 1
Volume: 15
Year: 2022
Keywords: behavioural biases; investors; stock market; decision-making; structural equation modelling; SEM; India; National Stock Exchange; NSE; Bombay Stock Exchange; BSE.
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:1:p:59-86

Template-Type: ReDIF-Article 1.0
Author-Name: I.G. Srikanth
Author-X-Name-First: I.G.
Author-X-Name-Last: Srikanth
Author-Name: U. Bhojanna
Author-X-Name-First: U.
Author-X-Name-Last: Bhojanna
Title: Investigating the mediating influence of internal motivation on family-supportive benefits, work-life balance, and job embeddedness: a study in the Indian IT/ITES sector
Abstract:
This study investigated the mediating influence of internal motivation (IM) on family-supportive benefits (FSB), work-life balance (WBL), and job embeddedness (JE). Data were collected from professionals (n = 330) working in the IT/ITeS industry in Bangalore, India. Mediation analysis (Hayes and Preacher PROCESS method) was used to test the relationships between the constructs. The findings indicate that IM favourably mediates the relationships between FSB, WLB, and JE in the IT/ITeS sector in Bangalore. Implications for employers to retain top talent, managerial practice, and future research are provided. Moreover, due to the limited research in the Indian setting, this study makes a valuable contribution to the management literature in this context.
Journal: Int. J. of Management Practice
Pages: 511-531
Issue: 4
Volume: 15
Year: 2022
Keywords: internal motivation; work-life balance; WLB; family-supportive benefits; FSB; job embeddedness; mediation; IT/ITES; intrinsic; India.
File-URL: http://www.inderscience.com/link.php?id=124584
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Template-Type: ReDIF-Article 1.0
Author-Name: Bijay Prasad Kushwaha
Author-X-Name-First: Bijay Prasad
Author-X-Name-Last: Kushwaha
Author-Name: Vikas Tyagi
Author-X-Name-First: Vikas
Author-X-Name-Last: Tyagi
Author-Name: Raj Kumar Singh
Author-X-Name-First: Raj Kumar
Author-X-Name-Last: Singh
Title: The effect of message design on banner ads involvement and effectiveness: a study on the Indian tourism industry
Abstract:
The biggest challenge of banner ads is increasing online traffic, consumer involvement with ads and appealing to them to buy the product. Banner ads are an online marketing tool that allows marketers to promote their offering in the form of text, image and banner. The objective of this study is to find out the elements that help to engage the target consumer with ads and increase online traffic. This investigation has considered elements such as personalisation, contents and design of banner ads that upsurge the involvement of the target consumer and increase a click-through-rate. The convenience sampling technique was used to interview 376 respondents from North India. The result suggests that the personalisation of banner ads is a crucial element that grabs the attention of users on the banner network websites. The limitations and practical implications of the study have been discussed.
Journal: Int. J. of Management Practice
Pages: 532-547
Issue: 4
Volume: 15
Year: 2022
Keywords: banner ads; personalisation; involvement; effectiveness; message design.
File-URL: http://www.inderscience.com/link.php?id=124586
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:4:p:532-547

Template-Type: ReDIF-Article 1.0
Author-Name: Payel Aich
Author-X-Name-First: Payel
Author-X-Name-Last: Aich
Author-Name: Amina Omrane
Author-X-Name-First: Amina
Author-X-Name-Last: Omrane
Author-Name: Sudin Bag
Author-X-Name-First: Sudin
Author-X-Name-Last: Bag
Title: Hindrances related to the coronavirus (COVID-19) crisis in the tourism sector in India
Abstract:
A novel coronavirus emerged in Wuhan, China in December 2019 and continues to spread across China and all over the world. Coronavirus is in fact recognised to be one of the deadly viruses as it has already taken the lives of many persons in almost all countries. This means that economic growth has been reduced considerably. More especially, it has almost shaken up all types of businesses including the tourism industry on a massive scale. Consequently, major travel organisations have temporarily closed their offices. In this perspective, the current research aims at determining the impacts of the coronavirus (COVID-19) crisis on the tourism industry in India. A secondary research methodology has been implemented and the necessary information was collected to reach the objectives of the study. Major importance was given to government documents and the statistical data gathered from renowned and authentic data sources. The main objective of the investigation is then to understand to what extent the coronavirus has influenced the tourism industry in India domestically and internationally. It seems that such a crisis has in turn affected the economic scenario of the country generating a generalised fear of unemployment.
Journal: Int. J. of Management Practice
Pages: 411-428
Issue: 4
Volume: 15
Year: 2022
Keywords: COVID19/coronavirus crisis; social distancing; tourism sector; unemployment; recovery strategies; India.
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:4:p:411-428

Template-Type: ReDIF-Article 1.0
Author-Name: Mahesh Kumar Jayaswal
Author-X-Name-First: Mahesh Kumar
Author-X-Name-Last: Jayaswal
Author-Name: Mandeep Mittal
Author-X-Name-First: Mandeep
Author-X-Name-Last: Mittal
Title: Learning-based inventory model for deteriorating imperfect quality items under inflation
Abstract:
Nowadays, the inspection process plays a vital role to improve the quality of items. Despite efficient planning, there may be some defective items delivered to the retailer in the delivered lot. Moreover, in today's unstable global economy, there is a consequent decline in the real value of money because the general level of prices of goods and services is rising, also known as inflation. In the past several years, most countries have suffered from large-scale inflation and a sharp decline in the purchasing power of money. The present paper contributes to a set of models capturing economic order quantity (EOQ) with a learning effect for decaying defective items under the inflationary condition. The objective of this paper is to determine the impact of learning on the optimal order quantity and corresponding total profit under inflationary conditions. An expression for the total profit of the retailer has been optimised with respect to cycle length. Conclusively, sensitive analysis has been presented as a consequence of numerical examples.
Journal: Int. J. of Management Practice
Pages: 429-444
Issue: 4
Volume: 15
Year: 2022
Keywords: learning effects; inspection; defective items; deterioration; inflation.
File-URL: http://www.inderscience.com/link.php?id=124588
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:4:p:429-444

Template-Type: ReDIF-Article 1.0
Author-Name: Van Chien Nguyen
Author-X-Name-First: Van Chien
Author-X-Name-Last: Nguyen
Author-Name: Thu Thuy Nguyen
Author-X-Name-First: Thu Thuy
Author-X-Name-Last: Nguyen
Title: Dependence and contagion between Vietnamese and major East Asian stock markets
Abstract:
This research examines the contagion from four major East Asian stock markets including Indonesia, Singapore, Malaysia, and the Philippines to Vietnam's stock market in the financial crisis. Some copula functions are applied on the sample data from five stock exchange markets from 2006 to 2019. The empirical results demonstrate that the Singaporean stock market has an impact on the Vietnamese stock market in pre-crisis and post-crisis periods. In the case of Indonesia, the Indonesian stock market has no impact on the Vietnamese stock market in the pre-crisis and post-crisis periods but during financial crisis, the Indonesian stock market influences the Vietnamese stock market. However, no evidence has been found to demonstrate the influence of the Philippines and Malaysian stock markets on the Vietnamese one in all three periods from 2006 to 2019.
Journal: Int. J. of Management Practice
Pages: 445-459
Issue: 4
Volume: 15
Year: 2022
Keywords: contagion; copula; financial crisis; dependence structure.
File-URL: http://www.inderscience.com/link.php?id=124590
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:4:p:445-459

Template-Type: ReDIF-Article 1.0
Author-Name: Kamta Nath Mishra
Author-X-Name-First: Kamta Nath
Author-X-Name-Last: Mishra
Author-Name: Ved Prakash Mishra
Author-X-Name-First: Ved Prakash
Author-X-Name-Last: Mishra
Author-Name: Shashwat Saket
Author-X-Name-First: Shashwat
Author-X-Name-Last: Saket
Author-Name: Shivam Prakash Mishra
Author-X-Name-First: Shivam Prakash
Author-X-Name-Last: Mishra
Title: Hybrid approach for deception tracing in smart cities using LR and n-fold intelligent machine learning techniques
Abstract:
One of the fiendishly difficult tasks to perform in this computational era is deceit detection in credit and debit cards. In the current online and digital era recognising authentic identities is important for e-commerce websites so that genuine and fraudulent people could be segregated efficiently. In this paper, logistic regression (LR) and n-fold intelligent machine learning (IML) techniques are used for preventing and detecting the fraud in cloud and IoT connected surroundings. During experimental analysis, authors observed that the methodology proposed in this paper is reliable, accurate, and efficient for identifying the fraud in cloud and IoT-based surroundings of smart city societies.
Journal: Int. J. of Management Practice
Pages: 460-487
Issue: 4
Volume: 15
Year: 2022
Keywords: confusion matrix; fraudulent; logistic regression; ROC curve; machine learning; cloud-IoT-based distributed surroundings; mean-recall-score; deception detection.
File-URL: http://www.inderscience.com/link.php?id=124591
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:4:p:460-487

Template-Type: ReDIF-Article 1.0
Author-Name: Rachna Agrawal
Author-X-Name-First: Rachna
Author-X-Name-Last: Agrawal
Author-Name: Riya Gupta
Author-X-Name-First: Riya
Author-X-Name-Last: Gupta
Title: Perception of customers splurging the prospects of bancassurance: evidence from Indian banking firms
Abstract:
Bancassurance is the term assimilating a lot of potential gains for both banks and insurance companies. Being a convention, there is still a high scope to attain success in the financial sector of an economy. This study highlights the perceptions of customers buying insurance products through banks. Responses of 250 customers availing the insurance products through bancassurance are compiled through a self-designed structured questionnaire with a seven-point Likert scale. Due to the non-normality of the data, partial least squares-structural equation modelling (PLS-SEM) has been employed through Smart PLS software. A review of gathered data directing towards a positive relationship among constructs is tested. The study confirms a significant strong relationship among all constructs except product knowledge and customer loyalty (CL) where a weak association has been found. It is interesting to observe the constructs and their relationship with customers' attitude (CA) and customers' loyalty (CL). In addition, the relationship between CA and CL has provided new insights to the literature.
Journal: Int. J. of Management Practice
Pages: 488-510
Issue: 4
Volume: 15
Year: 2022
Keywords: bancassurance; customers' attitude; CA; customers' loyalty; CL; brand image; channel convenience; product knowledge; proper attention; trustworthiness; partial least squares-structural equation modelling; PLS-SEM.
File-URL: http://www.inderscience.com/link.php?id=124600
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:4:p:488-510

Template-Type: ReDIF-Article 1.0
Author-Name: Jolly Joseph
Author-X-Name-First: Jolly
Author-X-Name-Last: Joseph
Author-Name: Richa Misra
Author-X-Name-First: Richa
Author-X-Name-Last: Misra
Author-Name: Shalini Srivastava
Author-X-Name-First: Shalini
Author-X-Name-Last: Srivastava
Title: Moderating and mediating impact of compassion and trauma fatigue on burnout satisfaction relationship: a case study of Indian nurses
Abstract:
Due to the scarcity of human resources, most nurses in India are at the risk of high levels of stress, burnout, and fatigue. The objective of the present study is to examine the relationship between burnout, trauma fatigue, compassion, and job satisfaction among nurses. We collected a sample of 233 structured questionnaires with nurses from private and government hospitals in Delhi-NCR, one of the worst pandemic-affected regions of India. We used SEM and Hayes and Preacher (2013) PROCESS macro to test the hypothesised relationships. The findings suggest that burnout is linked to more significant trauma fatigue, which leads to decreased job satisfaction among nurses who report a low level of compassion. Trauma fatigue partially mediated the relationship between burnout and job satisfaction. The study found compassion to be a significant moderator between trauma fatigue and job satisfaction. Healthcare organisations in India need to act on the factors suggested in the study proactively.
Journal: Int. J. of Management Practice
Pages: 301-323
Issue: 3
Volume: 15
Year: 2022
Keywords: nurses; challenge; compassion satisfaction; job burnout; trauma fatigue; job satisfaction.
File-URL: http://www.inderscience.com/link.php?id=122612
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:3:p:301-323

Template-Type: ReDIF-Article 1.0
Author-Name: Athari Abdullah Alshuweihi
Author-X-Name-First: Athari Abdullah
Author-X-Name-Last: Alshuweihi
Author-Name: Anne Van Ewijk
Author-X-Name-First: Anne Van
Author-X-Name-Last: Ewijk
Author-Name: Salam Abdallah
Author-X-Name-First: Salam
Author-X-Name-Last: Abdallah
Title: Diving into detailed experiences: Muslim employees on Islamic work ethic, organisational (in)justice, and other motivational factors
Abstract:
This study explores how Muslim public sector employees in Al Ain, a relatively traditional region within the United Arab Emirates, experience Islamic work ethic and how they feel that AWE mingles with other motivational elements in alleviating negative effects of perceived organisational injustice on work motivation. While existing literature provides ample statistical evidence of this effect, there is little qualitative empirical research providing insights that managers might make use of to increase work motivation. Through iterative coding rounds in NVivo, this phenomenological study performs a hierarchical template analysis with code frequencies of 24 in-depth semi-structured interviews. The data reveal how some core elements of AWE are experienced as more directive at work than others, whereby the perceived relative importance differs between male and female employees. Furthermore, the findings suggest that a stronger feeling of AWE is often accompanied by experiences of other intrinsic motivators, while less reliance on AWE tends to coincide with higher sensitivity to perceived organisational injustice and other extrinsic motivators. These insights provide support for using a context-centric approach to help managers understand and leverage AWE as motivator.
Journal: Int. J. of Management Practice
Pages: 324-345
Issue: 3
Volume: 15
Year: 2022
Keywords: Islamic work ethic; IWE; organisational justice; work motivation; public sector; UAE; phenomenology; template analysis.
File-URL: http://www.inderscience.com/link.php?id=122613
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:3:p:324-345

Template-Type: ReDIF-Article 1.0
Author-Name: Rajnish Kumar Misra
Author-X-Name-First: Rajnish Kumar
Author-X-Name-Last: Misra
Author-Name: Divya Sharma
Author-X-Name-First: Divya
Author-X-Name-Last: Sharma
Title: Understanding workplace bullying: a conceptual review
Abstract:
This paper aims to differentiate bullying from other negative behaviour at the workplace and analyse the research reported in the last decade on workplace bullying, its antecedents and consequences. The integrated review methodology was used to provide a significant contribution to the body of knowledge and consequently to practice and research. The integrative review of literature delivers a method to fully synthesise the existing data on workplace bullying and different terminology related to this field. Popular research databases were used for the literature of bullying at the workplace. The findings of this research will contribute to an in-depth understanding of bullying in the workplace and other related terms. The present study offers organisational representatives, superiors and policy-makers that they should consider all aspects related to bullying at the workplace and understand its causes. Also, interested scholars will get a quick overview and research gaps in workplace bullying. The study provides a broad approach in considering bullying at the workplace and other related phenomena, its antecedents and consequences. This paper recommends that definitional boundaries should be all-encompassing and open for discussion about bullying at the workplace and other related phenomena.
Journal: Int. J. of Management Practice
Pages: 346-363
Issue: 3
Volume: 15
Year: 2022
Keywords: bullying; harassment; incivility; negative behaviour; antecedents; consequences.
File-URL: http://www.inderscience.com/link.php?id=122614
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:3:p:346-363

Template-Type: ReDIF-Article 1.0
Author-Name: Seyedeh Khadijeh Taghizadeh
Author-X-Name-First: Seyedeh Khadijeh
Author-X-Name-Last: Taghizadeh
Author-Name: Syed Abidur Rahman
Author-X-Name-First: Syed Abidur
Author-X-Name-Last: Rahman
Author-Name: Choo Ling Suan
Author-X-Name-First: Choo Ling
Author-X-Name-Last: Suan
Author-Name: Ali Vafaei-Zadeh
Author-X-Name-First: Ali
Author-X-Name-Last: Vafaei-Zadeh
Title: Value co-creation and innovation performance: insight knowledge from companies and customers in the Malaysian hotel industry
Abstract:
Based on the DART model, this research aims to assess the influence of value co-creation (VCC) processes on hotels' innovation performance (IP) in terms of new service development and delivery processes. Moreover, this research aims to use content analysis to ascertain customers' experiences in the hotel industry during service interactions. Data were collected from 105 four-and-five-star rated hotels in Malaysia and analysed via structural equation modelling using SmartPLS software. This study examined 52 tourists' experiences and feedback data staying in eight different four-and-five-star hotels for content analysis. Results reveal that dialogue influences new service development, whereas access influences both the delivery process and new service development. Besides, risk assessment and transparency influence the service delivery process. This study highlights that business transactions in the hotel industry begin and end with the 'customer'.
Journal: Int. J. of Management Practice
Pages: 279-300
Issue: 3
Volume: 15
Year: 2022
Keywords: value co-creation; VCC; innovation performance; hotel industry; DART model; Malaysia.
File-URL: http://www.inderscience.com/link.php?id=122615
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:3:p:279-300

Template-Type: ReDIF-Article 1.0
Author-Name: Marjan Etemadi
Author-X-Name-First: Marjan
Author-X-Name-Last: Etemadi
Author-Name: Mahdi Hamzehpoor
Author-X-Name-First: Mahdi
Author-X-Name-Last: Hamzehpoor
Author-Name: Khaled Nawaser
Author-X-Name-First: Khaled
Author-X-Name-Last: Nawaser
Author-Name: Haniruzila Hanifah
Author-X-Name-First: Haniruzila
Author-X-Name-Last: Hanifah
Author-Name: Ali Vafaei-Zadeh
Author-X-Name-First: Ali
Author-X-Name-Last: Vafaei-Zadeh
Title: Identification and prioritisation of factors affecting lean leadership model
Abstract:
Lean leadership has attracted many scholars in the human resource area. Eight factors affecting this conceptual construct with the highest significance level were identified and confirmed by the experts. Two significant outputs, i.e., the MICMAC analysis model, were obtained by applying soft operational research approaches and using structural-interpretative modelling and implementing its stages step-by-step. In the next stage, to enhance the analysis level, priorities were based on the severity of influence and how factors affecting lean leadership were addressed through the DEMATEL approach. This study showed that the most important factors on the new constructs of pure leadership are improvement, perspective, organisational culture, pure implementation, supportive structures, team performance, daily management and development of oneself and others. Research findings showed that the most influential factors on the modern construct of lean leadership include continuous improvement, vision, organisational culture, lean implementation, supportive structures, team performance, day-to-day management, and self-development.
Journal: Int. J. of Management Practice
Pages: 364-388
Issue: 3
Volume: 15
Year: 2022
Keywords: lean leadership; leadership capabilities; structural-interpretative modelling; MICMAC analysis model; DEMATEL.
File-URL: http://www.inderscience.com/link.php?id=122616
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Handle: RePEc:ids:ijmpra:v:15:y:2022:i:3:p:364-388

Template-Type: ReDIF-Article 1.0
Author-Name: GianPaolo Baronchelli
Author-X-Name-First: GianPaolo
Author-X-Name-Last: Baronchelli
Author-Name: Valeria Caviezel
Author-X-Name-First: Valeria
Author-X-Name-Last: Caviezel
Title: The barriers to export and the internet
Abstract:
Exporting is one of the most common means used by firms to start doing business in a foreign market, especially small and medium size firms. Even though the benefits originating from export activities may be substantial, various potential problems can arise and threaten the success of the operation. Several researchers have argued that an effective use of the internet can help companies to reduce and/or remove some of the barriers that companies face when dealing with foreign markets, providing a low-cost 'gateway' to international markets. In our research, we found that internet tools could help companies in their exporting strategy. However, the experience is still important for companies that could not rely solely on the internet to approach foreign markets.
Journal: Int. J. of Management Practice
Pages: 389-410
Issue: 3
Volume: 15
Year: 2022
Keywords: experience; export barriers; foreign markets; the internet.
File-URL: http://www.inderscience.com/link.php?id=122617
File-Format: text/html
File-Restriction: Access to full text is restricted to subscribers.
Handle: RePEc:ids:ijmpra:v:15:y:2022:i:3:p:389-410