Template-Type: ReDIF-Article 1.0 Author-Name: José Márcio De Castro Author-X-Name-First: José Márcio De Author-X-Name-Last: Castro Author-Name: Helen Aquino Author-X-Name-First: Helen Author-X-Name-Last: Aquino Title: The role of institutional pressure in knowledge internalisation: a longitudinal case Abstract: Knowledge transfer becomes a complete process when the receiving company not only implements, but also internalises the knowledge transferred. Thus, internalisation is considered as an effective result of knowledge transfer. The adoption of new practices can occur because of institutional pressure. This paper aims to analyse and understand the effect of institutional pressure on the internalisation of quality practices through a knowledge transfer process, considering the source's disseminative capacity and receiver's absorptive capacity. A longitudinal case study was conducted, involving nine years (2008-2016) of data and information collection, taking as a case one of the most important public health, science, and technology institutions in Brazil. The results show that institutional pressure plays a moderating role in knowledge internalisation, having contributed to the adoption of new practices by the receiver. Greater institutional pressure on knowledge internalisation is inversely related to the source's disseminative capacity and the receiver's absorptive capacity. Journal: Int. J. of Management Practice Pages: 561-579 Issue: 5 Volume: 14 Year: 2021 Keywords: knowledge internalisation; absorptive capacity; disseminative capacity; institutional pressure. File-URL: http://www.inderscience.com/link.php?id=117281 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:5:p:561-579 Template-Type: ReDIF-Article 1.0 Author-Name: Tafadzwa Clementine Maramura Author-X-Name-First: Tafadzwa Clementine Author-X-Name-Last: Maramura Author-Name: Elvin Shava Author-X-Name-First: Elvin Author-X-Name-Last: Shava Title: Ethics and accountability in municipal supply chain management in Zimbabwe Abstract: The release of the 2018/2019 Auditor General's report on the state of local councils, unearthed many governance issues in Zimbabwe. Findings released for Harare City Council painted a dark picture in the general way the supply chain department conducts itself. The study reports on the observance of ethics and financial accountability within the supply chain unit. This article draws on data collected through semi-structured interviews and supported by documents solicited from Harare City Council between the period 2013-2018. Being guided by the network governance theory, the findings of the article revealed failure by council authorities to comply with supply chain management regulations, due to issues of fraud and corruption. The findings further indicate that there is an inadequate system to identify and disclose irregular public expenditure, whilst the performance of service providers and contractors was not monitored. As a result, allegations of fraud, corruption and improper financial conduct in the supply chain process, and ineffective internal controls, remain rampant, thereby weakening service delivery. The article recommends that the Harare City Council should strive for good ethical conduct and proper financial accountability in the Supply Chain Management Unit, which is imperative for improving service delivery in urban communities. Journal: Int. J. of Management Practice Pages: 621-635 Issue: 5 Volume: 14 Year: 2021 Keywords: ethics; financial accountability; supply chain management; urban service delivery; Zimbabwe. File-URL: http://www.inderscience.com/link.php?id=117287 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:5:p:621-635 Template-Type: ReDIF-Article 1.0 Author-Name: Aykut Arslan Author-X-Name-First: Aykut Author-X-Name-Last: Arslan Author-Name: Özgür Demirtaş Author-X-Name-First: Özgür Author-X-Name-Last: Demirtaş Author-Name: Serdar Yener Author-X-Name-First: Serdar Author-X-Name-Last: Yener Title: Can moral identity mitigate the harmful effects of organisational cynicism? Abstract: The aim of this study is to reveal that moral identity at work may reduce the harmful effects of cynicism by acting as a buffer and may also reduce time theft, which is one of the deviant behaviours towards the organisation that is potentially attributable to organisational injustice. A data collection procedure was carried out through face-to-face interviews with 339 full-time personnel from organisations which are operating in the manufacturing industry in Kayseri (one of the most industrialised cities in Turkey). The research results have been found to be supportive of the hypotheses developed, which is that organisational justice was identified as having a negative effect on time theft. Additionally, it was found that cynicism plays a mediating role in the relationship between organisational justice and time theft and that moral identity has a moderating impact, as expected. Journal: Int. J. of Management Practice Pages: 539-560 Issue: 5 Volume: 14 Year: 2021 Keywords: organisational justice; cynicism; time theft; moral identity; organisational deviant behaviours. File-URL: http://www.inderscience.com/link.php?id=117288 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:5:p:539-560 Template-Type: ReDIF-Article 1.0 Author-Name: Sulaiman Althuwaini Author-X-Name-First: Sulaiman Author-X-Name-Last: Althuwaini Author-Name: Ahmad Saifalddin Abu-Alhaija Author-X-Name-First: Ahmad Saifalddin Author-X-Name-Last: Abu-Alhaija Title: The relationship between a celebrity's perceived credibility dimensions and purchasing intentions on social media: the moderating role of the customer's gender Abstract: This paper aims to examine the relationship between a celebrity's perceived credibility and the customer's purchase intentions. It will also look into the moderating role of the customer's gender in the relationship. The influence of a celebrity's perceived credibility on the customer's purchase intentions is investigated via three dimensions, namely, attractiveness, trustworthiness and expertise. A set of research questionnaires was distributed among 500 respondents in the Kingdom of Saudi Arabia. The data were then analysed using structural equation modelling (SEM). This paper asserts that celebrity's perceived credibility, through attractiveness, trustworthiness, and expertise, plays a vital role in enhancing customer's purchasing intention. Perceived expertise has been found to be the most dominant factor in influencing customer's purchasing intentions, followed by attractiveness and trustworthiness, respectively. This study finds that perceived expertise is the most important factor for males in forming their purchase intentions whereas, perceived trustworthiness is the most important factor for females in forming their purchase intentions. Journal: Int. J. of Management Practice Pages: 580-600 Issue: 5 Volume: 14 Year: 2021 Keywords: consumer's purchase intention; celebrity's perceived credibility; trustworthiness; attractiveness; expertise; gender. File-URL: http://www.inderscience.com/link.php?id=117289 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:5:p:580-600 Template-Type: ReDIF-Article 1.0 Author-Name: Haniruzila Hanifah Author-X-Name-First: Haniruzila Author-X-Name-Last: Hanifah Author-Name: Ali Vafaei-Zadeh Author-X-Name-First: Ali Author-X-Name-Last: Vafaei-Zadeh Author-Name: Teoh Ai Ping Author-X-Name-First: Teoh Ai Author-X-Name-Last: Ping Title: The impact of government support and innovation culture on new product development of manufacturing SMEs: does innovation strategy matter? Abstract: Manufacturing SMEs play a significant role in the nation's growth, especially in a rich country with organisational resources and talent, such as Malaysia. However, studies on the factors contributing to the innovation of manufacturing SMEs in Malaysia are still scarce. Thus, this study examines the importance of government support and innovation culture towards innovation strategy in driving new product development, indirectly enhancing organisation performance. A survey was conducted to gather data from manufacturing SMEs. A total of 127 responses were obtained, and analyses were carried out using Smart-PLS software. The findings indicate that innovation culture is an important factor for innovation strategy. However, government support has no impact on innovation strategy as well as indirect impact. The finding also indicates that innovation strategy has positive significance towards new product development and improves organisation performance. This study offers an important contribution to the factors enhancing organisational performance to the manufacturing SMEs in Malaysia. Journal: Int. J. of Management Practice Pages: 519-538 Issue: 5 Volume: 14 Year: 2021 Keywords: new product development; NPD; manufacturing small medium enterprise; SME; innovation strategy; innovation culture; government support. File-URL: http://www.inderscience.com/link.php?id=117291 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:5:p:519-538 Template-Type: ReDIF-Article 1.0 Author-Name: Navneet Gera Author-X-Name-First: Navneet Author-X-Name-Last: Gera Author-Name: Walter Vesperi Author-X-Name-First: Walter Author-X-Name-Last: Vesperi Author-Name: Amit Kumar Author-X-Name-First: Amit Author-X-Name-Last: Kumar Title: Determinants of stress amongst B-school students: an empirical investigation Abstract: The objective of this research is to examine the determining factors of stress and the stressors affecting undergraduate and postgraduate students. The topic of stress in students has taken on an important role in academy literature of HRM. The study uses an explorative methodology with quali-quantitative methods. Data sample includes undergraduate and postgraduate business-school (B-school) students. The study investigates several aspects related to academic stress, such as college/university exams, parental expectations, attendance, assessment and final placements. Findings highlight that social stress constitutes about 20% of the variance explained in stress, followed by academic stress (university exam), academic stress (internal exam) and job-related stress which are 18%, 14% and 14.2% respectively. Social factor plays a role in causing stress; B-schools need to pay attention to formulation of strategies for social support. Journal: Int. J. of Management Practice Pages: 601-620 Issue: 5 Volume: 14 Year: 2021 Keywords: academic stress; human resource management; HR practices; well-being; social stress. File-URL: http://www.inderscience.com/link.php?id=117293 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:5:p:601-620 Template-Type: ReDIF-Article 1.0 Author-Name: Rajat Gera Author-X-Name-First: Rajat Author-X-Name-Last: Gera Author-Name: Priyanka Chadha Author-X-Name-First: Priyanka Author-X-Name-Last: Chadha Title: Antecedents of Indian green consumer purchase intentions and behaviour: a review and future research directions Abstract: The selected papers on the antecedent factors of green consumer purchase intentions and behaviour in the Indian context are reviewed within the inductively derived themes of research methodologies used, theoretical models and antecedent factors of green purchase intentions (GPI) and green purchase behaviour (GPB). The antecedent factors are categorised according to the values-beliefs-attitudes-behaviour chain. Additional categories of 'socio-demographics/psychographics', 'personality', 'social conformity', and 'contextual' are created to include the factors not covered by the conceptual framework used for analysis and to enhance the scope of the study. Green purchase intentions and behaviour of consumers in India are the functions of various cognitive, emotional, social, attitudinal, and contextual factors that can direct marketing action and government policy for the promotion of pro-environment behaviour. The market can be segmented through psychographics and socio-demographics. Past buying behaviour and habit are significant predictors of GPI and GPB in India, in contrast to global consumers. Journal: Int. J. of Management Practice Pages: 485-518 Issue: 4 Volume: 14 Year: 2021 Keywords: green marketing; green consumer behaviour; green consumers' attitude; pro-environmental behaviour; green purchase intentions; GPIs; India; narrative review; pro-social behaviour. File-URL: http://www.inderscience.com/link.php?id=116580 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:4:p:485-518 Template-Type: ReDIF-Article 1.0 Author-Name: Alinaghi Moslehshirazi Author-X-Name-First: Alinaghi Author-X-Name-Last: Moslehshirazi Author-Name: Ali Mohammadi Author-X-Name-First: Ali Author-X-Name-Last: Mohammadi Author-Name: Moslem Alimohammadlo Author-X-Name-First: Moslem Author-X-Name-Last: Alimohammadlo Author-Name: Mohammad Saadatmand Author-X-Name-First: Mohammad Author-X-Name-Last: Saadatmand Title: Proposing a model for commercial soft technology assessment in small and medium enterprises Abstract: The present study proposes a mechanism for commercial soft technology assessment in small and medium enterprises in three stages by using a sequential mixed instrumental method. In the first stage, in-depth interviews were performed with 15 experts in technology assessment in small and medium enterprises by thematic analysis, deriving 15 key codes, 57 basic themes, 24 organising themes and six inclusive themes. In the second stage, a commercial soft technology assessment model was developed using the technology Atlas model and Daddario technology assessment principles. Finally, the third stage applied the model to a unit of Persian Gulf Science and Technology Park in Bushehr (Iran), validating the model. The results indicated technology adoption level, technology effect level, technologist humans, technological life cycle, automation degree, and technology transfer to be the most important components affecting commercial soft technology assessment in SMEs. These components can predict the characteristics and consequences of commercial soft technologies. Journal: Int. J. of Management Practice Pages: 454-471 Issue: 4 Volume: 14 Year: 2021 Keywords: technology; commercial soft technology; technology assessment; small and medium-sized enterprise; SMEs. File-URL: http://www.inderscience.com/link.php?id=116582 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:4:p:454-471 Template-Type: ReDIF-Article 1.0 Author-Name: Rachita Ota Author-X-Name-First: Rachita Author-X-Name-Last: Ota Author-Name: Supriti Agarwal Author-X-Name-First: Supriti Author-X-Name-Last: Agarwal Author-Name: Priti Ranjan Majhi Author-X-Name-First: Priti Ranjan Author-X-Name-Last: Majhi Title: Accessibility of primary healthcare services at primary health centre level in northern and central zones of Odisha Abstract: Healthcare services revolve around a major objective for providing equal distribution of quality health. Mostly basic healthcare services comprise primary healthcare services that play a major role in decreasing mortality level and major disabilities among patients. The objectives of this research paper are to study the accessibility of the healthcare services delivered at the primary health centre (PHC) level and to further analyse the disparity in the usage of the primary healthcare services in the identified districts of Odisha. The statistical tools like descriptive and inferential statistics were used to analyse the collected data. Even after major growth in the healthcare infrastructure, there still has been a subsequent discrepancy in the usage of the services which has impacted the vulnerable masses. Sensitivity analysis was also performed on three major services comprising of maternal and child healthcare, laboratory services, and labour room for healthcare services decision making. Journal: Int. J. of Management Practice Pages: 428-453 Issue: 4 Volume: 14 Year: 2021 Keywords: healthcare services; quality; primary health centre; PHC; healthcare disparity; Odisha; health; maternal care; child care; public healthcare; laboratory services; primary healthcare; accessibility. File-URL: http://www.inderscience.com/link.php?id=116583 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:4:p:428-453 Template-Type: ReDIF-Article 1.0 Author-Name: M.A. Sanjeev Author-X-Name-First: M.A. Author-X-Name-Last: Sanjeev Author-Name: Arumugam Thangaraja Author-X-Name-First: Arumugam Author-X-Name-Last: Thangaraja Author-Name: P.K. Santhosh Kumar Author-X-Name-First: P.K. Santhosh Author-X-Name-Last: Kumar Title: Multidimensional scale of perceived social support: validity and reliability in the Indian context Abstract: Human beings are social animal and social support has a significant influence on human behaviour. This makes social support, both perceived and real, an important influence on the behaviour of the social members. There have been many scales developed to measure real and perceived social support. The most successful being the multidimensional scale of perceived social support (MSPSS). The current study is an attempt to establish the reliability and validity in the Indian context, hitherto not established. The results of the study indicate that MSPSS is a reliable scale to measure perceived social support in the Indian context. The scale exhibits a three-factor structure, as originally proposed, and exhibits both internal and external validity. MSPSS can be used to measure perceived social support, in the Indian context, while investigating its various impacts on human behaviour in different research settings. Journal: Int. J. of Management Practice Pages: 472-484 Issue: 4 Volume: 14 Year: 2021 Keywords: perceived social support; PSS; perceived family support; perceived friend's support; significant others' support; reliability; validity. File-URL: http://www.inderscience.com/link.php?id=116584 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:4:p:472-484 Template-Type: ReDIF-Article 1.0 Author-Name: Shiv Shankar Kumar Yadav Author-X-Name-First: Shiv Shankar Kumar Author-X-Name-Last: Yadav Author-Name: Sanjeev Bansal Author-X-Name-First: Sanjeev Author-X-Name-Last: Bansal Title: The B2B digital marketing practice - towards an exploration of the 'hidden' Abstract: The digital marketing concept has emerged well in recent past and has taken enough depth to be treated as a separate domain in the body of knowledge. With this interest, while taking stock on the scholarly digital marketing literature, authors confronted dense discussions on B2C aspects and a dearth of B2B related studies. In that too, more than 50% of the B2B related articles covered social media as their root construct. Because of the B2B's marketing vastness, it is sheer necessary to have perspectives so that radical researches can be produced. Hence, to get perspectives on the same, the paper with the help of content analysis, analyses the B2B digital marketing literature with the exclusion of social media related studies. Results show that highest discussions were conducted on the themes social media (despite of the exclusion criteria), critical success factors, internet uses, electronic markets, buyers, suppliers, etc. Journal: Int. J. of Management Practice Pages: 391-410 Issue: 4 Volume: 14 Year: 2021 Keywords: B2B; business; content analysis; computer aided; content mining; QDA Miner. File-URL: http://www.inderscience.com/link.php?id=116585 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:4:p:391-410 Template-Type: ReDIF-Article 1.0 Author-Name: Renu Singh Author-X-Name-First: Renu Author-X-Name-Last: Singh Author-Name: Garima Malik Author-X-Name-First: Garima Author-X-Name-Last: Malik Author-Name: Vipin Jain Author-X-Name-First: Vipin Author-X-Name-Last: Jain Title: FinTech effect: measuring impact of FinTech adoption on banks' profitability Abstract: Financial technology (FinTech) is an evolving concept that has previously produced little historical evidence or statistically significant time series data for analysis, leaving only a theoretical framework to be worked on or sponsored by large advisory firms. Strategic advisory firms have already put the emerging FinTech trend at the top of their agendas, with the aim of better understanding future scenarios for universal banks. There has been abundant theoretical literature existing on the implication of emerging FinTech globally, but there is still a dither in quantitative analysis. This study aims to understand the impact of financial technology implementation on the profitability of Indian banks. The study considers return on assets (ROAs) and return on equity (ROE) as dependent variables, and independent variables include number of ATMs to bank branches ratio, capital equity tier 1 ratio, cost to income ratio and FinTech dummy (encompasses blockchain, artificial intelligence, robotic process automation, payment technology, and cloud computing). The results display a significant positive impact of FinTech adoption on banks' profitability. Financial institutions delivering tailored products and services, successful in combining pace and flexibility, are having far more wide-reaching dynamics in comparison to their antiquated predecessors. Journal: Int. J. of Management Practice Pages: 411-427 Issue: 4 Volume: 14 Year: 2021 Keywords: financial technology; FinTech; financial; technology; profitability; return on asset; ROA; return on equity; ROE; digital; dummy; CET1; cost to income. File-URL: http://www.inderscience.com/link.php?id=116587 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:4:p:411-427 Template-Type: ReDIF-Article 1.0 Author-Name: Amritkant Mishra Author-X-Name-First: Amritkant Author-X-Name-Last: Mishra Author-Name: Amba Agarwal Author-X-Name-First: Amba Author-X-Name-Last: Agarwal Title: Food commodity price volatility and its nexus with monetary factor: an empirical analysis of India Abstract: This empirical analysis strives to properly investigate the potential consequences of the foreign exchange rate and money supply on retail food inflation. It also endeavours to explore the commodity-wise food inflation volatility in Indian outlook. The successful outcome of the ARDL technique sufficiently reveals that in the short run, money supply and foreign exchange rate have a direct impact on food inflation. While on the other hand, in the long run, foreign exchange rate produces a negative impact on food prices. The outcome of causality examination demonstrates that there is no causality running from money supply towards the food inflation, while on the other hand, unidirectional causality exists from the foreign exchange rate toward food inflation in India. Moreover, the result of the volatility analysis reveals that commodities like vegetables, pulses, condiment, fruits, and tea have double-digit inflation with high volatility. While on the other hand, essential commodities such as egg, meat, fish, cereal and milk seem less volatile. The disintegration result amply demonstrates that grains, drain, egg, meat, and fish have a tremendous contribution to the food prices expansion. Journal: Int. J. of Management Practice Pages: 88-106 Issue: 1 Volume: 14 Year: 2021 Keywords: food inflation; volatility; GARCH; ARDL; money supply. File-URL: http://www.inderscience.com/link.php?id=111748 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:1:p:88-106 Template-Type: ReDIF-Article 1.0 Author-Name: Soumendu Sarkar Author-X-Name-First: Soumendu Author-X-Name-Last: Sarkar Title: Auctions, negotiation and winner's curse in coal mining in India Abstract: In this essay, we examine the move from negotiations to auctions as the method of allocation of coal mining blocks in India. The Economic Survey of India 2017-2018 recorded that the move to auctions for allocation of captive blocks has been less favourable than predicted, because of <i>winner's curse</i>. Late 2017, media reported that the government was considering revenue-sharing models for coal block allocation. In February 2018, the government opened up coal for commercial mining through ascending auctions. Given this contradiction, different allocation procedures need to be compared carefully with the nature and future trajectory of coal mining in India in mind. We begin with a background of the coal block allocation process in India. Subsequently, we review the relevant technical literature on allocation of natural resources. We then compare methods of allocation in terms of their suitability and performance for fulfilling the desired objectives of the government. Journal: Int. J. of Management Practice Pages: 35-48 Issue: 1 Volume: 14 Year: 2021 Keywords: auctions; negotiation; coal; energy; Indian economy; industrial organisation; economics of regulation; India. File-URL: http://www.inderscience.com/link.php?id=111749 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:1:p:35-48 Template-Type: ReDIF-Article 1.0 Author-Name: Haider Yasmeen Author-X-Name-First: Haider Author-X-Name-Last: Yasmeen Author-Name: Amitha Babu Author-X-Name-First: Amitha Author-X-Name-Last: Babu Title: Implications of mandatory corporate social responsibility on rural development in India Abstract: Corporate social responsibility (CSR) is the medium through which business establishments play a vital role in rural development. The current research uses document content analysis technique to explore the spending pattern of corporate with regard to CSR initiatives on various aspects of rural development. Further, the implication and impact of mandatory corporate social responsibility policy on rural development in India was also investigated. To address the objective of the study, the CSR initiatives of the top 20 firms listed by Bombay Stock Exchange, for three consecutive years (2013-2014, 2014-2015 and 2015-2016) was explored. The data analysis reveals variance in budgetary allocation for rural development across years. It also brings to light that rural development has been the third most preferred area of CSR spending and has been profoundly influenced by the implementation of the mandatory law on CSR. Based on the findings, the study provides suggestion in areas that necessitate improved attention. Journal: Int. J. of Management Practice Pages: 716-735 Issue: 6 Volume: 14 Year: 2021 Keywords: corporate social responsibility; CSR; rural development; mandatory law; rural CSR; private sector partnership; India. File-URL: http://www.inderscience.com/link.php?id=118933 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:6:p:716-735 Template-Type: ReDIF-Article 1.0 Author-Name: Almothanna Jamil Abu Allan Author-X-Name-First: Almothanna Jamil Abu Author-X-Name-Last: Allan Author-Name: Nor Aziah Abu Kasim Author-X-Name-First: Nor Aziah Abu Author-X-Name-Last: Kasim Author-Name: Mazlina Mustapha Author-X-Name-First: Mazlina Author-X-Name-Last: Mustapha Author-Name: Sabarina Mohammed Shah Author-X-Name-First: Sabarina Mohammed Author-X-Name-Last: Shah Author-Name: Suzan Abed Author-X-Name-First: Suzan Author-X-Name-Last: Abed Title: Mediating role of balanced scorecard on the relationship between uncertainty and performance in the manufacturing companies in Jordan Abstract: The main purpose of this study is to investigate the mediating role of balanced scorecard (BSC) implementation between perceived environmental uncertainty and organisational performance. To achieve the above objective, this study employed a quantitative research methodology of 312 samples questionnaire. This questionnaire was targeting medium and large manufacturing companies operating in Jordan and implementing a balanced scorecard. The study has revealed a significant positive relationship between perceived environmental uncertainty and both BSC and organisational performance. Also, this study documented the mediating effect of BSC on the relationship between perceived environmental uncertainty and organisational performance. As a result, it was clear that BSC offers information that leads managers to rapidly respond to environmental uncertainty in order to formulate strategies, confront challenges, and enhance their organisational performance. Journal: Int. J. of Management Practice Pages: 261-282 Issue: 3 Volume: 14 Year: 2021 Keywords: balanced scorecard; BSC; emerging economy; environmental uncertainty; manufacturing industry; performance; Jordan. File-URL: http://www.inderscience.com/link.php?id=115094 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:3:p:261-282 Template-Type: ReDIF-Article 1.0 Author-Name: Rizwan Tahir Author-X-Name-First: Rizwan Author-X-Name-Last: Tahir Title: Flexpatriates: issues and challenges for short-term assignments in the United Arab Emirates Abstract: Flexpatriates are sent by their companies to different countries around the globe to execute short-term and important assignments and then immediately return home after completing their project. However, in international human resource management (IHRM) research, attention has mainly been focused on traditional expatriates. Even though alternative arrangements for global mobility, such as flexpatriation, have recently become increasingly popular among multinational corporations (MNCs), this trend seems to have been neglected in previous studies. The present study endeavours to examine the issues and challenges encountered by Western flexpatriates during short-term assignments in the UAE. The results suggest that, with minimal interventions by the human resource (HR) departments, these flexpatriate executives have been proactive while working in the UAE in self-managing their personal and family issues, work-life balance, career issues, and cultural challenges. Finally, the present study provides some suggestions for HR managers in effectively managing flexpatriates and also provides an agenda for future research in this emerging field. Journal: Int. J. of Management Practice Pages: 283-305 Issue: 3 Volume: 14 Year: 2021 Keywords: UAE; flexpatriation; international assignments; career issues; family issues; work-life balance; WLB; cultural challenges. File-URL: http://www.inderscience.com/link.php?id=115095 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:3:p:283-305 Template-Type: ReDIF-Article 1.0 Author-Name: Wolfgang H. Schulz Author-X-Name-First: Wolfgang H. Author-X-Name-Last: Schulz Author-Name: Bettina Arnegger Author-X-Name-First: Bettina Author-X-Name-Last: Arnegger Title: The Volkswagen fraud in the context of economic theory Abstract: Over the course of more than a decade, the Volkswagen (VW) Group has manipulated the technology built into approximately 11.3 million diesel vehicles worldwide. Despite the fraud, VW has heavily marketed this technology. VW's breaches of environment regulations and the scope of this corporate evasion are especially critical with regard to VW's leading market position and its revelation in terms of the state of the automotive industry and the emission testing regime. The present article not only aims to provide a theoretical-analytical contribution to the assessment of Volkswagen's act of fraud focusing on economic theory but also outlines an interesting framework for business choices in the automotive industry. The definition of passenger vehicles as credence goods, the role of uncertainty and realised positive profits, and the oligopolistic pricing model are introduced as a framework for future research. Journal: Int. J. of Management Practice Pages: 645-659 Issue: 6 Volume: 14 Year: 2021 Keywords: Volkswagen; Dieselgate; nitrogen oxides; economics; credence goods; uncertainty and realised positive profits; opligopolistic pricing model. File-URL: http://www.inderscience.com/link.php?id=118936 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:6:p:645-659 Template-Type: ReDIF-Article 1.0 Author-Name: Ajay Kumar Dogra Author-X-Name-First: Ajay Kumar Author-X-Name-Last: Dogra Author-Name: Sanjeev Kumar Sharma Author-X-Name-First: Sanjeev Kumar Author-X-Name-Last: Sharma Title: Effect of effective patient communication and customer orientation on service quality leading to patient satisfaction: a study of multi-specialty hospitals of North India Abstract: Patient satisfaction has remained a cardinal indicator for the measurement of healthcare quality for a long time. It may be considered as a proxy but it is a dominant indicator to measure success of a hospital. As the hospital services are critical in nature and deal with the life and health of patients, effective and quality communication in a perceptive and convincing manner leads to patient satisfaction. Effective communication in hospitals results in patient compliance and better quality of services. The model tries to find out the impact of effective patient communication and customer orientation on service quality and effect of service quality on patient satisfaction. The structural model has been tested with the help of structural equation modelling using partial least square method, on a sample size of 500 patients from selected multi-specialty hospitals of North India. The findings of the study imply that effective patient communication and customer-oriented behaviour significantly impacts the service quality in multi-specialty hospitals which explains substantial variance in patient satisfaction. Journal: Int. J. of Management Practice Pages: 368-385 Issue: 3 Volume: 14 Year: 2021 Keywords: effective patient communication; customer orientation; service quality; patient satisfaction; hospital services; India. File-URL: http://www.inderscience.com/link.php?id=115097 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:3:p:368-385 Template-Type: ReDIF-Article 1.0 Author-Name: Merve Gerçek Author-X-Name-First: Merve Author-X-Name-Last: Gerçek Author-Name: Dilek Yılmaz Börekçi Author-X-Name-First: Dilek Yılmaz Author-X-Name-Last: Börekçi Title: Developing a capacity for operational and relational resilience through HRM practices Abstract: Developing an organisational resilience capacity enables today's businesses to survive and thrive in terms of operational and relational dynamics. Based on the research indicating organisational resilience capacity's reliance on knowledge, skills, and abilities of employees, this study examines the role of human resources management (HRM) practices in the creation of organisational resilience capacity at the individual level. The study sample consists of 328 white-collar employees. The results demonstrate that recruitment and selection practices and training and development practices have positive effects on operational resilience capacity. Also, the findings reveal that training and development practices increase relational resilience capacity. The present study underlines the significance of HRM practices on operational and relational resilience capacity development at the individual level. Journal: Int. J. of Management Practice Pages: 682-700 Issue: 6 Volume: 14 Year: 2021 Keywords: organisational resilience capacity; operational resilience; relational resilience; human resource management; employee resilience. File-URL: http://www.inderscience.com/link.php?id=118937 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:6:p:682-700 Template-Type: ReDIF-Article 1.0 Author-Name: Tyanai Masiya Author-X-Name-First: Tyanai Author-X-Name-Last: Masiya Author-Name: Adrino Mazenda Author-X-Name-First: Adrino Author-X-Name-Last: Mazenda Author-Name: Thandokazi N.S. Gwabeni Author-X-Name-First: Thandokazi N.S. Author-X-Name-Last: Gwabeni Title: Participatory budgeting in a South African local municipality Abstract: Data for the research was drawn from documentary evidence and primary interviews with municipal officials, elected officials and local citizens. The study concluded that though the municipality is conscious of the need for public participation in budgeting, the involvement of the public in the process needs to be improved. Capacity building is also needed to increase the participation of city officials, elected officials and citizens. This study contributes to citizen-focused service delivery in municipalities. It also contributes to the scholarly understanding of effective public participation in local government. Journal: Int. J. of Management Practice Pages: 325-342 Issue: 3 Volume: 14 Year: 2021 Keywords: local municipality; participatory budgeting; public participation; accountability; budget; democratic government; local government; municipal authorities; municipality; South Africa. File-URL: http://www.inderscience.com/link.php?id=115098 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:3:p:325-342 Template-Type: ReDIF-Article 1.0 Author-Name: Robinson James Author-X-Name-First: Robinson Author-X-Name-Last: James Title: Emotional intelligence and job satisfaction among repatriates: repatriation adjustment as a mediator Abstract: Job satisfaction is a crucial variable that positively influences personal and organisational outcomes. The influence of emotional intelligence on employee satisfaction has been well documented in the literature, but lack of studies found such research among repatriates. This study aims to investigate the influence of repatriates' emotional intelligence on job satisfaction through repatriation adjustment. The study was conducted with 96 repatriates who have at least two years of expatriation experiences. The proposed relationship was assessed through structural equation modelling with SmartPLS. This study found that emotional intelligence enables repatriates to adjust their repatriation transition better and better adjustment enhances their job satisfaction. Unexpectedly the proposed relationship between emotional intelligence and satisfaction was not significant as expected. However, this study found that the relationship between emotional intelligence and satisfaction absorbed by repatriation adjustment. This study contributes to the literature by empirically investigating the relationship between emotional intelligence and satisfaction among repatriates and by introducing adjustment as a mediator on this relationship. The implication for organisation and individual, limitations of the study and avenue for future research has been discussed. Journal: Int. J. of Management Practice Pages: 701-715 Issue: 6 Volume: 14 Year: 2021 Keywords: emotional intelligence; satisfaction; repatriates; repatriation; adjustment; transition; expatriation. File-URL: http://www.inderscience.com/link.php?id=118938 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:6:p:701-715 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Arshad Author-X-Name-First: Muhammad Author-X-Name-Last: Arshad Author-Name: Chen Kun Yu Author-X-Name-First: Chen Kun Author-X-Name-Last: Yu Author-Name: Aneela Qadir Author-X-Name-First: Aneela Author-X-Name-Last: Qadir Author-Name: Waqar Ahmad Author-X-Name-First: Waqar Author-X-Name-Last: Ahmad Author-Name: Changwen Xie Author-X-Name-First: Changwen Author-X-Name-Last: Xie Title: The moderating role of knowledge sharing and mediating role of employee creative self-efficacy on the association of empowering leadership and employee creativity Abstract: The study's purpose is to explore the relationship among empowering leadership (EL) and employee creativity through knowledge sharing and employee creative self-efficacy. A standard questionnaire is distributed among 352 employees and their leadership for data collection of the study. The study participants are taken from top management, including lower-level employees working in the telecommunication industry. We analyse data using the structural equation modelling technique. The results show that empowering leadership significantly affect employees' creativity and creative self-efficacy mediates the relation between empowering leadership and employee creativity and knowledge sharing to strengthen empowering leadership and employee creativity relationships. Our findings explain that leadership has a strong role in employees' creativity. Additionally, the implications of the study inform practitioners to investigate this phenomenon in other areas. Journal: Int. J. of Management Practice Pages: 660-681 Issue: 6 Volume: 14 Year: 2021 Keywords: empowering leadership; employees' creativity; creative self-efficacy; knowledge sharing. File-URL: http://www.inderscience.com/link.php?id=118940 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:6:p:660-681 Template-Type: ReDIF-Article 1.0 Author-Name: Shruthi Murali Author-X-Name-First: Shruthi Author-X-Name-Last: Murali Author-Name: S. Thiyagarajan Author-X-Name-First: S. Author-X-Name-Last: Thiyagarajan Author-Name: Naresh Gopal Author-X-Name-First: Naresh Author-X-Name-Last: Gopal Title: Oil prices and stock market interplay in Dubai Abstract: This study examines the relationship between Dubai Financial Market General Index (DFMGI) and two important crude oil price indices, West Texas Intermediate (WTI) and Brent. Granger causality tests followed by a robustness check using the vector autoregression model are run on daily logarithmic returns of the variables during the period 2008-2015 with particular attention paid to two quarters before, during and after the two major oil price crashes during the period (in 2008 and in 2014). The results show that DFMGI is affected by crude oil prices only during periods of low oil prices. Furthermore, Dubai Financial Market is affected by WTI prices rather than Brent prices. The study also reveals that WTI spot prices cause Brent spot prices. Journal: Int. J. of Management Practice Pages: 107-127 Issue: 1 Volume: 14 Year: 2021 Keywords: DFMGI; West Texas Intermediate; WTI; Brent; volatility; vector autoregression model; Granger causality. File-URL: http://www.inderscience.com/link.php?id=111773 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:1:p:107-127 Template-Type: ReDIF-Article 1.0 Author-Name: Mariam Anil Ciby Author-X-Name-First: Mariam Anil Author-X-Name-Last: Ciby Author-Name: Shikha Sahai Author-X-Name-First: Shikha Author-X-Name-Last: Sahai Author-Name: R.P. Raya Author-X-Name-First: R.P. Author-X-Name-Last: Raya Title: Workplace bullying and turnover intention: serial multiple mediation model of negative emotions and affective commitment Abstract: Workplace bullying involves repeated exposure to negative behaviours that need serious attention at the workplaces. Extant research shows that workplace bullying affects turnover intention of the employees. However, there have been limited research efforts towards understanding the multiple mediating mechanisms in the workplace bullying-turnover intention relationship. Drawing from affective events theory, we posit negative emotions and affective commitment as serial multiple mediators in the relationship between workplace bullying and turnover intention. The study was conducted among employees in information technology companies in India. The results indicate that workplace bullying influences turnover intention through serial multiple mediators. This study found that workplace bullying evokes negative emotions, which in turn influences affective commitment and subsequently impacts turnover intention. Negative emotions are the proximal effect of a negative work event like bullying that can provoke employees' attitudes and behaviours. Managing these negative emotions can reduce the deleterious effects of bullying. Future research directions and implications are also discussed. Journal: Int. J. of Management Practice Pages: 736-750 Issue: 6 Volume: 14 Year: 2021 Keywords: workplace bullying; turnover intention; affective commitment; mediation; negative emotions; serial mediators; affective events theory; AET; bullying; emotions; negative behaviours. File-URL: http://www.inderscience.com/link.php?id=118942 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:6:p:736-750 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamad Hisyam Selamat Author-X-Name-First: Mohamad Hisyam Author-X-Name-Last: Selamat Title: Developing civil servants' engagement and participation in cost reduction policy through meta-abilities: a case of Malaysia Abstract: This study examined the factors affecting cost reduction policy implementation amongst Malaysian civil servants through meta-abilities and a sense of engagement. The studied intrinsic values were cognitive skill, self-knowledge, emotional resilience and personal drive. Civil servant engagement in the workplace has treated as the mediating variable. All these values have included in the conceptual framework. A cross-sectional survey was adopted to validate the framework. The sample size for the population of this study has determined at 400. From the analysis, it has found that cognitive skill, emotional resilience and personal drive influenced participation in cost reduction policy implementation significantly. On the other hand, engagement has negatively influenced by cognitive skills. Additionally, engagement did not mediate the relationships between cognitive skill, self-knowledge, emotional resilience and personal drive and participation in cost reduction policy implementation. Nevertheless, it has found that engagement influenced participation in cost reduction policy implementation significantly. The practical implications are the discovery of theoretical, personal, and workplace practical best practices for the participation in cost reduction policy implementation in public organisations. Journal: Int. J. of Management Practice Pages: 69-87 Issue: 1 Volume: 14 Year: 2021 Keywords: cognitive skill; reduction policy; civil servants; participation; meta-abilities; Malaysia. File-URL: http://www.inderscience.com/link.php?id=111776 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:1:p:69-87 Template-Type: ReDIF-Article 1.0 Author-Name: Silvana Secinaro Author-X-Name-First: Silvana Author-X-Name-Last: Secinaro Author-Name: Davide Calandra Author-X-Name-First: Davide Author-X-Name-Last: Calandra Author-Name: Paolo Biancone Author-X-Name-First: Paolo Author-X-Name-Last: Biancone Title: Blockchain, trust, and trust accounting: can blockchain technology substitute trust created by intermediaries in trust accounting? A theoretical examination Abstract: Blockchain technology features such as distributed ledger, decentralisation, smart contracts, and consensus mechanisms promise to trust in transactions. It could be beneficial to trust accounting processes. This paper, using theoretical analysis, reviews these features and examines if they could lead to the substitution or complement the role of trust agents such as legal firms, lawyers, accountants or auditors, and even regulatory authorities. The investigation shows that while blockchain presents novel features that are key to enhancing trust, the technology can only complement that trust accounting process, due to the technical skills required. At the same time, the paper discusses the relationship between trust and intermediaries. Future investigations could analyse the relationship between faith and technology, considering practitioners' view. Journal: Int. J. of Management Practice Pages: 129-145 Issue: 2 Volume: 14 Year: 2021 Keywords: trust; trust accounting; blockchain technology; immutability. File-URL: http://www.inderscience.com/link.php?id=113824 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:2:p:129-145 Template-Type: ReDIF-Article 1.0 Author-Name: Neelam Kaushal Author-X-Name-First: Neelam Author-X-Name-Last: Kaushal Author-Name: Gaurav Goyal Author-X-Name-First: Gaurav Author-X-Name-Last: Goyal Title: Development of the instrument for psychological contract effectiveness for service quality in academic institutions Abstract: Psychological contracts' theoretical argument arises from social exchange theory which consists of professed commitments and hopes that are having an individual perspective. The study on the basis of social exchange theory is aimed to analyse relationship between students and educational institutes referred to as psychological contract effectiveness. Students from various educational institutions are composed of a significant sample for EFA and CFA respectively. Scale reliability was assessed by Cronbach's alpha and Jöreskog's rho, and was found to be statistically significant. Results demonstrate that student psychological contract significantly varies from teacher's obligation, placement cell's obligation, infrastructure facilities, institutional facilities, and various other facilities. Managerial contributions suggest logical invention in the field of educational practices. Multiple factors studied under the model can be utilised not merely in relational studies, but also as an estimated mechanism by educational institutions both at the national and international level. Journal: Int. J. of Management Practice Pages: 49-68 Issue: 1 Volume: 14 Year: 2021 Keywords: psychological contract; higher education; educational institution facilities; teacher's obligation; placement cell's obligation; factor analysis; structural equation modelling. File-URL: http://www.inderscience.com/link.php?id=111779 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:1:p:49-68 Template-Type: ReDIF-Article 1.0 Author-Name: Anan M. Abu-Hummour Author-X-Name-First: Anan M. Author-X-Name-Last: Abu-Hummour Title: Evaluation study of Jordan's Decent Work Country Programme from 2012 to 2015 Abstract: The purpose of this evaluation is to summarise and assess the Jordanian Decent Work Country Programme (DWCP) from 2012 to 2015 in its efforts to reduce decent job deficits. This analysis considers the before-and-after approach in which the pre-policy period acts as a control that measures the post-exacting (DWCP). Pre- and post-policy periods were compared. Trend and correlational analysis, r and r<SUP align="right"><SMALL>2</SMALL></SUP>, ordinary least squares regression, and the T-test were utilised. This evaluation indicates that between 2012 and 2015, the DWCP was ineffective in maximising Jordanians female contribution to the workforce and in increasing membership of the Social Security Corporation due to deficiencies in decent work. A longitudinal study is strongly needed or very much needed to track the progress of Jordanian women's involvement in the labour market over time, and growth in the number of participants of the social security in Jordan. Journal: Int. J. of Management Practice Pages: 217-239 Issue: 2 Volume: 14 Year: 2021 Keywords: evaluative study; public policy; Decent Work Country Programme; DWCP; decent job deficits; women's economic participation; the Social Security Corporation; SSC; the public sector; Jordan. File-URL: http://www.inderscience.com/link.php?id=113827 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:2:p:217-239 Template-Type: ReDIF-Article 1.0 Author-Name: Elvin Shava Author-X-Name-First: Elvin Author-X-Name-Last: Shava Author-Name: Adrino Mazenda Author-X-Name-First: Adrino Author-X-Name-Last: Mazenda Title: Ethics in South African public administration: a critical review Abstract: Commissions, for example, Zondo and Mokgoro, have revealed that public administration in South Africa is in a dilemma, because unethical and corrupt acts manifests among public office bearers. This scourge impedes government departments capacity to render public services effectively and efficiently. South African public administration is confronted by multiple obstacles such as the lack of transparency, accountability and efficiency. Government public procurement systems have become a breeding ground for corruption and maladministration. This article argues that a central neglected factor is failure to adhere to sound ethical conduct in the execution of public duties despite numerous government training and development initiatives in this regard in the public sector. Arguably, the new dispensation under the current leadership of President Ramaphosa needs to overhaul the functioning of public organisation, implement sound whistle blowing mechanisms to inhibit corruption and encourage public managers to observe good ethical conduct when serving the public. The implications of this study, therefore, accentuate good principles of governance which includes transparency, accountability and ethics, which are the key determinants for effective public service delivery. Journal: Int. J. of Management Practice Pages: 306-324 Issue: 3 Volume: 14 Year: 2021 Keywords: ethics; public administration; good governance; public sector. File-URL: http://www.inderscience.com/link.php?id=115107 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:3:p:306-324 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Rashed Hasan Polas Author-X-Name-First: Mohammad Rashed Hasan Author-X-Name-Last: Polas Author-Name: Md Muhibbullah Author-X-Name-First: Md Author-X-Name-Last: Muhibbullah Author-Name: Rafia Afroz Author-X-Name-First: Rafia Author-X-Name-Last: Afroz Author-Name: Md Nazmus Sadekin Author-X-Name-First: Md Nazmus Author-X-Name-Last: Sadekin Title: Employee motivation as an indicator of the desire to continue working: evidence from SMEs in Bangladesh Abstract: The purpose of this study is to explore how employee motivation factors impact on the employee's desire to keep working in SME firms. This study primarily is based on raw data which are collected from 278 employees of SME firms in Bangladesh. Apart from adopting the quantitative method, the Smart PLS 3.0 and SPSS V23 were utilised for analysing the gathered primary data. Furthermore, we predicted ten hypotheses in this study. Our findings assure that a positive and significant relationship among working conditions, salary and incentive, and job stability with employee motivation is sustained which indicates a direct relationship on the desire of employees to continue working in this sector. This study did not find any conventional relationship between the behaviour of presidents and subordinates with employee motivation. This study further demonstrates that employee motivation does not mediate the relationship between behaviour of presidents and subordinates with the desire to continue working. Journal: Int. J. of Management Practice Pages: 343-367 Issue: 3 Volume: 14 Year: 2021 Keywords: working conditions; salary-incentives; job stability; employee motivation; HRM; SME; Bangladesh. File-URL: http://www.inderscience.com/link.php?id=115110 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:3:p:343-367 Template-Type: ReDIF-Article 1.0 Author-Name: Arsalan Najmi Author-X-Name-First: Arsalan Author-X-Name-Last: Najmi Author-Name: Syed Fahad Ali Author-X-Name-First: Syed Fahad Author-X-Name-Last: Ali Author-Name: Waqar Ahmed Author-X-Name-First: Waqar Author-X-Name-Last: Ahmed Author-Name: Kanagi Kanapathy Author-X-Name-First: Kanagi Author-X-Name-Last: Kanapathy Author-Name: Azmin Azliza Aziz Author-X-Name-First: Azmin Azliza Author-X-Name-Last: Aziz Title: Understanding the role of service attributes in consumer small retailer relationships: findings from Pakistan Abstract: The purpose of this study is to identify the impact of service attributes consisting of assortment, service and store environment, on satisfaction and relationships among consumers and small retailers. Further, the impact of satisfaction and relationship was also analysed on loyalty. The sample size for this study was 318 grocery retail customers. Partial least square structural equation modelling has been used as a statistical technique. It was concluded that all independent variables had significant positive impact on dependent variables, except that assortment was found to have no significant impact on the relationship. Findings of the study are discussed whereas practical implications are also highlighted. Journal: Int. J. of Management Practice Pages: 198-216 Issue: 2 Volume: 14 Year: 2021 Keywords: assortment; service; store environment; satisfaction; relationship; loyalty; Pakistan. File-URL: http://www.inderscience.com/link.php?id=113832 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:2:p:198-216 Template-Type: ReDIF-Article 1.0 Author-Name: Bennet Schierstedt Author-X-Name-First: Bennet Author-X-Name-Last: Schierstedt Author-Name: Marisa Henn Author-X-Name-First: Marisa Author-X-Name-Last: Henn Author-Name: Anja Müsch Author-X-Name-First: Anja Author-X-Name-Last: Müsch Title: Perceived independence or knowledge spillovers: the demand for non-audit services among family businesses Abstract: This study investigates the impact of family involvement in top management teams, family firms' life cycle stages, and family firm identification on family firms' demand for non-audit services (NAS). Based on a hand-collected panel dataset including 1,148 German firm-year observations made by 162 family firms, we show that family involvement in top management teams is negatively related to the demand for NAS, resulting in less financial bonding with the incumbent auditor. Moreover, later life cycle stage and high family firm identification positively drive the demand for NAS, which jeopardises external stakeholders' perceptions of auditor independence. By moderating auditor characteristics, we show that if the incumbent auditor belongs to the Big Four, family managers' NAS purchases are similar to those of non-family managers. Moreover, the relationship between high family firm identification and the demand for NAS becomes even stronger when the incumbent auditor belongs to the Big Four. Journal: Int. J. of Management Practice Pages: 1-34 Issue: 1 Volume: 14 Year: 2021 Keywords: non-audit services; NAS; socioemotional wealth; SEW; family firms; panel analysis; auditing. File-URL: http://www.inderscience.com/link.php?id=111788 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:1:p:1-34 Template-Type: ReDIF-Article 1.0 Author-Name: Kimseng Tieng Author-X-Name-First: Kimseng Author-X-Name-Last: Tieng Author-Name: Amna Javed Author-X-Name-First: Amna Author-X-Name-Last: Javed Author-Name: Chawalit Jeenanunta Author-X-Name-First: Chawalit Author-X-Name-Last: Jeenanunta Author-Name: Youji Kohda Author-X-Name-First: Youji Author-X-Name-Last: Kohda Title: Mechanisms for engineers to promote product and process innovation: Thai manufacturing context Abstract: Engineers are crucial for upgrading a firm's technological capabilities and promoting innovation. This study empirically investigated the effects of engineer problem-solving capabilities (antecedent variable) on product and process innovation, using engineer managerial capabilities and engineer involvement in innovative activities with other departments as the main mediators. A parallel multiple mediation model was designed and run on PROCESS macro to analyse 189 respondents. The data was collected from manufacturing firms located in the Bangkok metropolitan area from December 2016 to January 2017. The results indicate that engineer problem-solving capabilities significantly, positively, and directly affect product innovation, and the proposed mediators do not function as a mechanism between the antecedent variable and product innovation. Meanwhile, engineer problem-solving capabilities indirectly affect process innovation, in which engineer involvement in innovative activities with other departments functions as the main mediator. However, there is insufficient evidence to claim the significant role of engineer managerial capabilities as the mediator between the antecedent variable and process innovation. Journal: Int. J. of Management Practice Pages: 146-173 Issue: 2 Volume: 14 Year: 2021 Keywords: engineer problem-solving capabilities; engineer managerial capabilities; engineer involvement in innovative activities with other departments; product innovation; process innovation. File-URL: http://www.inderscience.com/link.php?id=113851 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:2:p:146-173 Template-Type: ReDIF-Article 1.0 Author-Name: Arishu Kaushik Author-X-Name-First: Arishu Author-X-Name-Last: Kaushik Author-Name: Doordarshi Singh Author-X-Name-First: Doordarshi Author-X-Name-Last: Singh Title: Identification of critical success factors in the implementation of advanced manufacturing technologies in the small and medium enterprises of northern India Abstract: The objective of this research is to identify and rank the critical success factors in the implementation of advanced manufacturing technologies in small and medium enterprises of northern India. A significant and reasonable number of small and medium scale manufacturing enterprises have been surveyed in order to obtain highly reliable data. The VIKOR method has been applied in order to measure the weightage of each success factor in a simple mathematical form and rank them accordingly. An action plan to overcome barriers and successfully implement advanced manufacturing technologies by following the critical success factors has been suggested. This paper includes various classifications and merits of advanced manufacturing technologies. This research can help enterprises in overcoming barriers in the implementation of advanced manufacturing technologies. Journal: Int. J. of Management Practice Pages: 240-260 Issue: 2 Volume: 14 Year: 2021 Keywords: advanced manufacturing technology; AMT; small and medium enterprise; SME; implementation; critical success factors; manufacturing industries; VIKOR; India. File-URL: http://www.inderscience.com/link.php?id=113857 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:2:p:240-260 Template-Type: ReDIF-Article 1.0 Author-Name: Adesola A. Osinaike Author-X-Name-First: Adesola A. Author-X-Name-Last: Osinaike Title: An exploratory study of revenue management practice in Nigeria's small and medium-sized hotels Abstract: This research investigates the adoption of RM theory in relation to its practice within small and medium-sized hotels (SMHs) in Nigeria based on the semi-structured interviews of 21 hotel managers. The concept of revenue management (RM) has developed since its inception in the early 1970s during the deregulation of the airline industry in the USA. It is now a common phenomenon in the service industry, particularly within the hospitality and tourism industry. This paper reveals that an adequate understanding and application of revenue management theory could maximise every aspect of operations in the hotel sector. This research involves a detailed investigation in the following key areas: the concept of revenue management, price determination, demand prediction and the effect of technology. The research methodology adopted a qualitative approach using semi-structured interviews. Data from the interviews were transcribed and thematic analysis was used to evaluate the findings. Journal: Int. J. of Management Practice Pages: 174-197 Issue: 2 Volume: 14 Year: 2021 Keywords: revenue management; RM; pricing strategies; demand forecasting; technology; small and medium-sized hotels; SMHs; Nigeria. File-URL: http://www.inderscience.com/link.php?id=113859 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:14:y:2021:i:2:p:174-197