Template-Type: ReDIF-Article 1.0 Author-Name: Dominique E. Uwizeyimana Author-X-Name-First: Dominique E. Author-X-Name-Last: Uwizeyimana Title: Progress made towards achieving Rwanda's Vision 2020 key indicators' targets Abstract: Since 2000, most of the Government of Rwanda's (GoR) development programs have been implemented to achieve the objectives of Vision 2020. The GoR's Vision 2020 has been implemented for over 17 years (since 2000) and the 2020 deadline is looming. However, a critical but often forgotten question is to what extent the GoR has progressed towards achieving the targets of Vision 2020 - or whether the GoR will be able to achieve all the objectives of Vision 2020 in 2020 - given the current rate of progress. The objective of this article is to provide an interim evaluation report on the GoR's progress towards achieving the objectives of Vision 2020. The broader contribution of this article "is towards the development of theoretically informed but empirically grounded" [Byrne et al., (2017), p.203] monitoring and evaluation (M%E) research, which is explicitly attentive to the social, economic, political, and structural conditions particular to Rwanda. Journal: Int. J. of Management Practice Pages: 4-46 Issue: 1 Volume: 12 Year: 2019 Keywords: Uwizeyimana; monitoring and evaluation; M%E; Rwanda; Government of Rwanda; GoR; Vision 2020; evidence-based M%E; low-middle-income countries; LMICs; theory of change; ToC; LogFrame. File-URL: http://www.inderscience.com/link.php?id=96676 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:1:p:4-46 Template-Type: ReDIF-Article 1.0 Author-Name: Richard Mthethwa Author-X-Name-First: Richard Author-X-Name-Last: Mthethwa Title: Challenges and dilemmas in implementing the child support grant policy in South Africa Abstract: Global social security systems have been under pressure. On one hand, some argue that the systems are too expensive, and they hinder economic growth and development. While on the other hand, others point to deficiencies in the level of protection and the scope of coverage, and argue that in times of increased unemployment and other forms of labour insecurity, social security is more needed than ever. One of the major global challenges confronting social security today is the fact that more than half of the world's population is excluded from any form of social security (ILO 2015). The study used a mixed method approach. This article raises the question whether South Africa has effectively extended social security coverage to the majority of the people. The article concludes by arguing that South Africa has made tremendous strides to improve social security. Journal: Int. J. of Management Practice Pages: 94-108 Issue: 1 Volume: 12 Year: 2019 Keywords: social security; child support grant; CSG; social assistance; social insurance; social protection; South Africa. File-URL: http://www.inderscience.com/link.php?id=96678 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:1:p:94-108 Template-Type: ReDIF-Article 1.0 Author-Name: Mapula Nkwana Author-X-Name-First: Mapula Author-X-Name-Last: Nkwana Title: Managerial strategies to promote interorganisational and multisectoral collaboration in the South African public sector: a case study approach Abstract: This study argues that to effectively address the problem of food insecurity, there is a need for interorganisational and multisectoral coordination in program implementation in the South African public sector. This article identifies key challenges faced by government departments in the coordination of social assistance programs aimed at achieving food security. The article presents the results of a qualitative research approach, through the use of a multiple case study design to provide a detailed description of the challenges and limitations that government departments face in coordinating social assistance programs. The results of the investigation revealed the gaps that inhibit effective multisectoral and interorganisational collaboration. The article concludes by suggesting various managerial strategies that can be infused in the South African public sector to promote organisational effectiveness. Journal: Int. J. of Management Practice Pages: 47-59 Issue: 1 Volume: 12 Year: 2019 Keywords: food security; social assistance; South Africa; interorganisational; multisectoral collaboration. File-URL: http://www.inderscience.com/link.php?id=96679 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:1:p:47-59 Template-Type: ReDIF-Article 1.0 Author-Name: Michel Tshiyoyo Author-X-Name-First: Michel Author-X-Name-Last: Tshiyoyo Title: Non-governmental organisations as alternatives for service delivery in contemporary states Abstract: In the last two decades, a worldwide consensus has emerged about the limits of what can be achieved by public sectors and the need to relieve the public sector of a number of functions that it could share with other role players or for which it has proved to be particularly not capable to achieve or unsuitable. This development has called for the need to consider alternatives for public service delivery thus looking at the private sector and non-profit organisations (NPOs) for solutions in the pursuit of a number of development objectives. Since the '90s, NPOs have played a significant role in supporting citizens at various levels. For the sake of this article, an emphasis is placed on NPOs' role in the countries of the Sub-Saharan African region especially those that are considered to be fragile, weak or failed states. Journal: Int. J. of Management Practice Pages: 127-146 Issue: 1 Volume: 12 Year: 2019 Keywords: governance; public service delivery; alternatives; non-profit sector; non-governmental organisations; contemporary states; weak states; failed states. File-URL: http://www.inderscience.com/link.php?id=96680 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:1:p:127-146 Template-Type: ReDIF-Article 1.0 Author-Name: Norman Tafirenyika Nhede Author-X-Name-First: Norman Tafirenyika Author-X-Name-Last: Nhede Title: The role of leadership in fostering public service motivation in post-conflict states Abstract: This article explores the relationship between leadership and public service motivation in post-conflict states. Conflict is ubiquitous and heterogeneous. It affects the way in which public institutions operate. Information was gathered through a review of contemporary literature on administrative challenges in post-conflict states and was analysed to establish the role of leadership in fostering public service motivation. The article established that leadership plays an important role in the overall performance of public sector organisations. The findings are relevant because leadership is essential for the achievement of organisational goals. The public service requires not only skilled staff but also motivated employees to implement the agenda of the post-conflict state. Thus, there is a need to keep the public servants motivated in order for them to participate effectively in rebuilding public administration institutions that would have become dysfunctional as a result of conflict. Journal: Int. J. of Management Practice Pages: 81-93 Issue: 1 Volume: 12 Year: 2019 Keywords: transformational leadership; transactional leadership; motivation; post-conflict states; transformation. File-URL: http://www.inderscience.com/link.php?id=96681 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:1:p:81-93 Template-Type: ReDIF-Article 1.0 Author-Name: Danielle Nel Author-X-Name-First: Danielle Author-X-Name-Last: Nel Title: Risk management in the South African local government and its impact on service delivery Abstract: Risk management in the public sector is influenced by various variables, including change in a complex and uncertain environment, reliable risk intelligence and the knowledge and skills necessary to assess threats and opportunities that may negatively affect service delivery. This article focuses on risk management in South African local government. To this end, the article provides an overview of the conceptual elements of risk management in general. In addition, the article provides a discussion of risk management in local government in South Africa and the current state thereof. This article is descriptive in nature, utilising unobtrusive research techniques. The findings of this study reveal that there are support mechanisms in place in terms of the strategic, structural and systems aspects of organisations in the South African local government; however, the organisational culture in terms of establishing risk awareness and buy-in still require support in local government. Journal: Int. J. of Management Practice Pages: 60-80 Issue: 1 Volume: 12 Year: 2019 Keywords: corporate governance; risk management; local government. File-URL: http://www.inderscience.com/link.php?id=96683 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:1:p:60-80 Template-Type: ReDIF-Article 1.0 Author-Name: Modimowabarwa Kanyane Author-X-Name-First: Modimowabarwa Author-X-Name-Last: Kanyane Author-Name: Molebedi Sisi Author-X-Name-First: Molebedi Author-X-Name-Last: Sisi Title: Supply chain - a service delivery enhancement or an impediment Abstract: Supply chain management in the Republic of South Africa is a cause for concern. The Auditor General South Africa, year in and year out, raises corruption fears emanating from supply chain. The Public Protector, Special Investigation Unit and National Prosecuting Authority also lamented government officials flouting supply chain procedures for their own enrichment. Supply chain management enhanced service delivery by procuring quality goods and services transparently and cost effectively. Paradoxically, often than not, the same supply chain is perceived to be actually halting service delivery because of the collusion between corrupt individuals in the system and those in the civil society and the private sector. Case studies employed drew primary and secondary data from documented sources to validate the argument whether supply chain enhanced or impeded service delivery and thus informed response mechanism and compelling conclusion. The study analysed supply chain case studies and determined at the end that supply chain enhanced service delivery, but impeded in the way it was implemented. Journal: Int. J. of Management Practice Pages: 109-126 Issue: 1 Volume: 12 Year: 2019 Keywords: ethical architecture; supply chain management; SCM; corruption; ethics. File-URL: http://www.inderscience.com/link.php?id=96684 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:1:p:109-126 Template-Type: ReDIF-Article 1.0 Author-Name: D. Hemalatha Author-X-Name-First: D. Author-X-Name-Last: Hemalatha Author-Name: Jayanth Jacob Author-X-Name-First: Jayanth Author-X-Name-Last: Jacob Title: Do social ties impact brand switching behaviour in newspapers - measuring the direct and indirect effects Abstract: The aim of the study is to develop an empirical model for the assessment of brand switching behaviour (BSB) among newspapers subscribers. Although many studies have investigated the potential determinants of brand switching, existing literature has fallen short in studying the indirect relationships involving other antecedents. The study is analysed for a total of 675 utilisable questionnaires. Partial least square structural equation modelling was used for exploring the research model. A few studies have analysed the direct effects among the variables. The current work contributes to the emerging marketing literature by examining the direct and indirect relationships between social ties and customer loyalty and their effect on brand switching behaviour among different brands of newspaper subscribers. The results show the positive correlation between perceived quality, social ties and customer loyalty and the negative correlation among brand switching behaviour. This shows the existence of weak relationship due to strong social ties. The mediation effect was partial between social ties and brand switching behaviour. Journal: Int. J. of Management Practice Pages: 261-281 Issue: 2 Volume: 12 Year: 2019 Keywords: customer loyalty; perceived quality; social ties; brand switching behaviour; BSB. File-URL: http://www.inderscience.com/link.php?id=98647 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:2:p:261-281 Template-Type: ReDIF-Article 1.0 Author-Name: Sahil Sawhney Author-X-Name-First: Sahil Author-X-Name-Last: Sawhney Author-Name: Kulwant Kumar Author-X-Name-First: Kulwant Author-X-Name-Last: Kumar Author-Name: Ankur Gupta Author-X-Name-First: Ankur Author-X-Name-Last: Gupta Title: Adopting strategic management in higher education in India: need, challenges and ideas Abstract: Quality and effectiveness of higher education in India remain significant areas of concern. The sector which is designated as not-for-profit remains heavily regulated by multiple statutory and regulatory agencies. This has resulted in institutions, especially in the private sector being unable to drive competitive advantage, leading to existential concerns. Strategic management is a proven concept for business sustenance, growth and organisational excellence across diverse domains such as military, industry and even academia, especially in developed countries. Higher education institutions in the USA have led the adoption of formal strategic management frameworks with a high degree of success. This paper examines the current state of higher education in India which necessitates the adoption of strategic management by institutions to achieve long-term sustenance and success. The paper also reflects upon the challenges in the adoption of strategic management and ideas to facilitate its adoption in the Indian context. Journal: Int. J. of Management Practice Pages: 246-260 Issue: 2 Volume: 12 Year: 2019 Keywords: strategic management; SM; Indian higher education; IHE. File-URL: http://www.inderscience.com/link.php?id=98653 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:2:p:246-260 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Rawabdeh Author-X-Name-First: Mohammed Author-X-Name-Last: Rawabdeh Author-Name: Sahem Nawafleh Author-X-Name-First: Sahem Author-X-Name-Last: Nawafleh Author-Name: Hiba Alsari Author-X-Name-First: Hiba Author-X-Name-Last: Alsari Author-Name: Marwa Bani Melhem Author-X-Name-First: Marwa Bani Author-X-Name-Last: Melhem Title: The mediating influence of organisational citizenship behaviour on employee job performance and staff incentive's relationship Abstract: The perceived pertinence of the association between employee job performance (EJP) and incentives is increasingly acknowledged. The case of Jordan's public-sector is focused on in this study, in order to explore how organisational citizenship behaviour (OCB) has both direct and indirect influences on the relationship between EJP and incentive, drawing on expectancy theory. 317 employees within the public-sector of Jordan comprised the sample participants for the questionnaire, with partial least square and SEM applied, it was found that only non-monetary intangible incentives made direct significant role in achieving EJP directly, whereas non-monetary both tangible and intangible incentives achieved valuable and significant role in improving OCB, accordingly, OCB was notably seen as partial and full mediator between incentives and EJP. Therefore, the improvement of EJP and thus organisational performance requires significant development and delivery of an ample incentive's infrastructure. Specifically, the identification and rectification of the current incentive's structure in this context are focused on in this paper. Furthermore, proposals associated with incentives are offered, as well as recommendations for further studies. Journal: Int. J. of Management Practice Pages: 200-227 Issue: 2 Volume: 12 Year: 2019 Keywords: employee incentive's; employee job performance; EJP; organisational citizenship behaviour; OCB; mediator; expectancy theory; public-sector; Jordan. File-URL: http://www.inderscience.com/link.php?id=98655 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:2:p:200-227 Template-Type: ReDIF-Article 1.0 Author-Name: Wann-Yih Wu Author-X-Name-First: Wann-Yih Author-X-Name-Last: Wu Author-Name: Liang-Kui Chang Author-X-Name-First: Liang-Kui Author-X-Name-Last: Chang Author-Name: Nita Or Author-X-Name-First: Nita Author-X-Name-Last: Or Title: An empirical study of subsidiary strategies using structure-conduct-outcome framework Abstract: One of the most important issues of multinational operations is the decision making of the global marketing strategy. Managers of multinational corporations (MNCs) must coordinate the implementation of their firms' strategies among various subsidiaries in different parts of the world. This study adopted a structure-conduct-outcome (S-C-O) framework to measure the outcome of strategy by structure variables (centralisation, formalisation, and dependencies) and conduct variables (integration and responsiveness) and to identify the interrelationships among network structure, conduct of subsidiary and outcome of subsidiary. The results of this study indicated that the comprehensive model is valuable and presented that high level of centralisation, formalisation and dependencies will result in better integration and responsiveness, which further enhance the performance of the subsidiary. Journal: Int. J. of Management Practice Pages: 147-170 Issue: 2 Volume: 12 Year: 2019 Keywords: multinational corporations; MNCs; network structure; integration; responsiveness; subsidiary strategy; performance. File-URL: http://www.inderscience.com/link.php?id=98659 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:2:p:147-170 Template-Type: ReDIF-Article 1.0 Author-Name: Herman Aksom Author-X-Name-First: Herman Author-X-Name-Last: Aksom Title: Managerial understanding and attitudes towards beyond budgeting in Ukraine Abstract: In order to find out how Ukrainian practitioners understand and evaluate management control innovation - beyond budgeting - this study examines their attitudes towards this concept and meanings they attach to it in the process of learning and sensemaking. Results show how the content and meaning of novel management innovation is reinterpreted and negotiated in new institutional context. Empirical evidences support the central statement of institutional theory, namely a replacement of practice's former technical functions by institutional facts, specific symbolic meanings and collective understandings. The findings reported serve to demonstrate the gradual replacement of brute facts and empirical reality of beyond budgeting concept by shared definitions, understandings and beliefs about the nature of this practice. The paper then discusses the relationship between managers' opinions and institutional context of Ukrainian business environment as a matter of impact of different institutional logics defined geographically. Journal: Int. J. of Management Practice Pages: 171-199 Issue: 2 Volume: 12 Year: 2019 Keywords: institutional effects; institutional logics; institutionalisation; value infusion; meanings; beyond budgeting; Ukraine. File-URL: http://www.inderscience.com/link.php?id=98660 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:2:p:171-199 Template-Type: ReDIF-Article 1.0 Author-Name: Amro Al-Madadha Author-X-Name-First: Amro Author-X-Name-Last: Al-Madadha Author-Name: Ahmad Samed Al-Adwan Author-X-Name-First: Ahmad Samed Author-X-Name-Last: Al-Adwan Author-Name: Mohammad Kasem Alrousan Author-X-Name-First: Mohammad Kasem Author-X-Name-Last: Alrousan Author-Name: Yaser A. Jalghoum Author-X-Name-First: Yaser A. Author-X-Name-Last: Jalghoum Title: Organisational climate and team performance: the mediating role of psychological empowerment at Jordanian pharmaceutical companies Abstract: Nowadays, pharmaceutical companies are considered one of the main pillars of the economic development of any country. The number of pharmaceutical companies has increased rapidly in the last decade in Jordan and many have adopted new managerial practices to improve their efficiency by boosting employees' performance. Accordingly, this paper built a conceptual framework that links organisational climate to team performance through psychological empowerment. To do so, 466 questionnaires were distributed to employees and their managers at four pharmaceutical companies; 424 responses were received, from 364 employees and 60 managers. Structural equation modelling (SEM) was employed to test the hypothesis, determine the validity of the model and measure the structural evaluation. Furthermore, a Sobel test was conducted to assess the capacity of psychological empowerment to influence the relationship between organisational climate and team performance. The major findings are that: 1) organisational climate has a significant positive relationship with psychological empowerment; 2) psychological empowerment has a positive relationship with team performance; 3) the significant positive relationship between organisational climate and team performance is mediated through psychological empowerment. Journal: Int. J. of Management Practice Pages: 228-245 Issue: 2 Volume: 12 Year: 2019 Keywords: psychological empowerment; team performance; organisational climate. File-URL: http://www.inderscience.com/link.php?id=98661 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:2:p:228-245 Template-Type: ReDIF-Article 1.0 Author-Name: K. Balakrishnan Author-X-Name-First: K. Author-X-Name-Last: Balakrishnan Author-Name: S.R. Devadasan Author-X-Name-First: S.R. Author-X-Name-Last: Devadasan Author-Name: R. Murugesh Author-X-Name-First: R. Author-X-Name-Last: Murugesh Title: Design of a model for implementing leagile manufacturing paradigm in the pump industry Abstract: In this paper, a research about designing a model for implementing leagile manufacturing paradigm in the pump industry is reported. This research was carried out in three phases. During the first phase, theoretical knowledge on leagile manufacturing paradigm was gathered by reviewing the literature. During the second phase, practical knowledge was gathered by designing the infrastructure required for implementing leagile manufacturing paradigm in a traditional pump manufacturing company. During the third phase, the theoretical and practical knowledge gathered during the previous two phases were utilised to design a model for implementing leagile manufacturing paradigm in the pump industry. This model has been named as pumping for leagility (PFL). The working of PFL model is illustrated by narrating a hypothetical case study. PFL can facilitate both researchers and practitioners to implement leagile manufacturing paradigm in pump manufacturing companies in eight steps. These endeavours will enable the pump industry to gain competitive strength. Journal: Int. J. of Management Practice Pages: 321-342 Issue: 3 Volume: 12 Year: 2019 Keywords: lean manufacturing; agile manufacturing; leagile manufacturing; organisational structure; layout design. File-URL: http://www.inderscience.com/link.php?id=100394 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:3:p:321-342 Template-Type: ReDIF-Article 1.0 Author-Name: Prateek Kalia Author-X-Name-First: Prateek Author-X-Name-Last: Kalia Title: Web surfers are web spenders: finding the truth of online shopping Abstract: E-retailers should know about online expenditure habits of consumers to maintain their profits. In this context, current study presents results of a web survey among snowball sample of 308 online shoppers from three e-commerce hub cities of India. Results indicate significant associations between annual online expenditure and webographic factors like computer experience, internet experience, ability to use internet, office as access location, tablet as access device and internet usage level. Associations were also found between the highest amount spent in single transaction and webographic factors like internet experience, office and public place as access location, tablet and mobile phone as access device and internet usage level. Consequent chi-square post-hoc test via standard residual method determined that, categories with high internet experience under high online expenditure and high single transaction amount contributes significantly to omnibus chi-square statistics. Journal: Int. J. of Management Practice Pages: 376-400 Issue: 3 Volume: 12 Year: 2019 Keywords: webographics; e-shopping; electronic shopping; expenditure; web skill; computer experience; internet experience; access location; access device; internet usage; internet speed; internet plan; mobile operating system. File-URL: http://www.inderscience.com/link.php?id=100395 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:3:p:376-400 Template-Type: ReDIF-Article 1.0 Author-Name: Neeraj Pandey Author-X-Name-First: Neeraj Author-X-Name-Last: Pandey Author-Name: Abhinav Raina Author-X-Name-First: Abhinav Author-X-Name-Last: Raina Title: Five decades of research in healthcare pricing: future directions for academia and policymakers Abstract: While a vast body of research literature is dedicated to healthcare and its related aspects, few studies have synthesised the data available on the crucial aspect of healthcare pricing. This work uses the techniques of natural language processing (NLP) and Aduna clustering to present a comprehensive review of five decades (1970-2017) of research on healthcare pricing. The study maps the stages of evolution in healthcare pricing research with the help of parameters such as research themes, prominent authors and journals, keywords, institutions and countries where these studies were conducted. Findings highlight the gaps in the extant literature, which present valuable opportunities for academia and policymakers in the field of healthcare pricing. Journal: Int. J. of Management Practice Pages: 301-320 Issue: 3 Volume: 12 Year: 2019 Keywords: healthcare; pricing; cost; literature review; policy. File-URL: http://www.inderscience.com/link.php?id=100397 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:3:p:301-320 Template-Type: ReDIF-Article 1.0 Author-Name: Faith Hatani Author-X-Name-First: Faith Author-X-Name-Last: Hatani Title: When an issue becomes a crisis: an investigation of pre-crisis communication through annual reports Abstract: Drawing on the issues management approach, this study investigates the pre-crisis communication of a multinational enterprise through its annual reports. Using Toyota's global recall crisis as an example, the study examines what a crisis-ridden firm actually focused on and the extent to which the firm communicated warning signs, before a crisis. By employing a leading-edge text analytics software, Leximancer, the study explores the narratives of the annual reports. It sheds light on a less-explored dimension of crisis communication and evidences a shortfall in Toyota's issues management. The findings show that Toyota's articulation of its core values, commitment to safety and customer-orientation subsided before the global recall crisis, despite the fact that some safety issues had surfaced by that time. The analysis highlights that there is a need for the company to conduct a more rigorous self-evaluation of its priorities through the process of outlining annual reports in a non/pre-crisis period. Journal: Int. J. of Management Practice Pages: 283-300 Issue: 3 Volume: 12 Year: 2019 Keywords: issues management; pre-crisis period; crisis communication; crisis management; retrospective case study; content analysis; Leximancer; annual report. File-URL: http://www.inderscience.com/link.php?id=100403 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:3:p:283-300 Template-Type: ReDIF-Article 1.0 Author-Name: V.J. Sivakumar Author-X-Name-First: V.J. Author-X-Name-Last: Sivakumar Author-Name: B. Issac Johny Rajadurai Author-X-Name-First: B. Issac Johny Author-X-Name-Last: Rajadurai Title: What happens after consumption? Role of autobiographical memory experience, nostalgia and word of mouth behaviour Abstract: The objective of the research work is to widen the possibilities of autobiographical memory experience in the service marketing literature. The focus is on the role of autobiographical memory experience in post consumption stage. By theory driven approach, the study explores the relationship with overall customer experience on autobiographical memory experience, nostalgia and word of mouth behaviour. Very little research has been done on autobiographical memory's impact on information processing. A study on 355 number of theme park consumers revealed that the core customer experience would influence the autobiographical memory experience, nostalgia and word of mouth behaviour. This work initially gives emphasis on the complexity of services, consumption experience stages and how the post consumption stage is being formed, further it explores on the role of behavioural intentions. Due to the complexity of services and the fading memory of unpleasant experiences managers and researchers must understand the influencers of autobiographical memory experience, since it is a very important factor, which impacts evangelising nature of customers. Journal: Int. J. of Management Practice Pages: 343-359 Issue: 3 Volume: 12 Year: 2019 Keywords: nostalgia; memorable experience; autobiographical memory; word of mouth behaviour. File-URL: http://www.inderscience.com/link.php?id=100409 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:3:p:343-359 Template-Type: ReDIF-Article 1.0 Author-Name: Vikrant Jaswal Author-X-Name-First: Vikrant Author-X-Name-Last: Jaswal Author-Name: Piar Chand Author-X-Name-First: Piar Author-X-Name-Last: Chand Title: The demographics' effects on organisation citizenship behaviour: evidence from human service and information technology professionals Abstract: This study was designed to investigate the relationships of demographic variables with the dimensions of organisational citizenship behaviour (OCB) and to compare the OCB among human service and information technology (IT) professionals. For this purpose a sample of 400 in total from two different professionals, i.e., human service and IT professionals were selected. Correlation, multiple regression and Z-test were carried out for the analysis of the study. The results of the study indicate that age and job experience emerged as a major predictor of OCB. Age and job experience were also found positively correlated with all dimensions of OCB, whereas significant negative relationship was found between marital status and dimensions of OCB. The inconsistent relationship was found between gender and dimensions of OCBs. The findings of this study will be helpful for the administrator in the public health sector and policy makers in the IT sector to reinforce positive attitude among the employees of both the sector. Journal: Int. J. of Management Practice Pages: 360-375 Issue: 3 Volume: 12 Year: 2019 Keywords: altruism; courtesy; sportsmanship; conscientiousness; civic virtue; organisational citizenship behaviour; OCB; information technology; IT; human service. File-URL: http://www.inderscience.com/link.php?id=100410 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:3:p:360-375 Template-Type: ReDIF-Article 1.0 Author-Name: Radhika Sharma Author-X-Name-First: Radhika Author-X-Name-Last: Sharma Author-Name: Shirin Alavi Author-X-Name-First: Shirin Author-X-Name-Last: Alavi Author-Name: Vandana Ahuja Author-X-Name-First: Vandana Author-X-Name-Last: Ahuja Title: Generation of trust using social networking sites: a comparative analysis of online apparel brands across social media platforms Abstract: The proliferation of social media users has generated hype among marketers to include social media marketing as an integral part of their marketing strategy. Social media marketing has become an important marketing tool which helps create brand awareness, helps build and retain consumer relationships, and increase consumer engagement. The objective of this article is to highlight the importance of social media sites as trust-generating platforms among consumers. This manuscript studies the online content generation strategies of five apparel brands and traces the impact of creation of content across Facebook, Twitter and Instagram. A multiple linear regression analysis is conducted on the data collected using a social media analytics tool. For the regression analysis, the independent variables are number of posts, comments and reactions, while trust is kept as a dependent variable. The results of this study indicated a positive relationship between trust and number of posts, comments, and reactions across all three social networking sites (SNSs). In terms of building trust, Facebook is on top among the three SNSs. The article offers managerial insights regarding usage of SNSs for building trust and consumer engagement. Journal: Int. J. of Management Practice Pages: 405-425 Issue: 4 Volume: 12 Year: 2019 Keywords: online consumer engagement; Facebook marketing; internet research; consumer insights; social media marketing. File-URL: http://www.inderscience.com/link.php?id=102532 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:4:p:405-425 Template-Type: ReDIF-Article 1.0 Author-Name: Anshul Malik Author-X-Name-First: Anshul Author-X-Name-Last: Malik Author-Name: S. Suresh Author-X-Name-First: S. Author-X-Name-Last: Suresh Author-Name: Swati Sharma Author-X-Name-First: Swati Author-X-Name-Last: Sharma Title: An empirical study of factors influencing consumers' attitude towards adoption of wallet apps Abstract: Payment systems have witnessed a sea change. They have evolved from physical transfer of cash to transactions through mobile wallet apps. This incredible and quick transition ushers the need to examine the factors that influence the consumers' attitude to adopt wallet apps. Data was collected from 100 mobile wallet app consumers to empirically examine the factors that affect its adoption. Data was analysed by employing correlation and regression analysis using SPSS 20. The results indicated that <i>performance expectancy</i>, <i>incentive</i> and <i>trust</i> are positively significant factors in predicting <i>consumers' attitude</i> towards adoption of mobile wallet apps. <i>Ease of use</i>, <i>social influence</i>, <i>enjoyment</i> and <i>aesthetics</i> were found to have an insignificant effect on wallet app adoption. The findings of the paper contribute towards the understanding of the factors that trigger wallet app adoption and provide useful implications for wallet service providers, marketers and academicians. Journal: Int. J. of Management Practice Pages: 426-442 Issue: 4 Volume: 12 Year: 2019 Keywords: mobile apps; mobile wallet apps; attitude; app download; app adoption; technology adoption; technology acceptance model; TAM; UTAUT; aesthetics; incentive; regression; India; Delhi-NCR. File-URL: http://www.inderscience.com/link.php?id=102534 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:4:p:426-442 Template-Type: ReDIF-Article 1.0 Author-Name: Neena Sondhi Author-X-Name-First: Neena Author-X-Name-Last: Sondhi Title: Mapping the luxury purchase intentions of the counterfeit luxury buyers Abstract: This paper examines the phenomenon of counterfeit luxury consumption. An exploratory study was conducted amongst 392 urban adult buyers of counterfeit brands in two Indian cities. An exploratory factor analysis followed by a K-means clustering approach was used to identify four distinct clusters. These clusters were named as <i>affective counterfeiter</i> (n = 77); <i>impulsive counterfeiter</i> (n = 89); <i>rational counterfeiter</i> (n = 118) and <i>hesitant counterfeiter</i> (n = 108). All groups had a higher number of female (73%) and well educated consumers. The first three groups had younger spending singles; while the last group had slightly more married consumers. The <i>affective</i> and <i>impulsive counterfeiters</i> had a higher income than the others. The fact that well-known brands, better quality and finish as important factors bode well as these are indicative of the consumer looking for and understanding the importance of these attributes while making a branded purchase. Journal: Int. J. of Management Practice Pages: 476-494 Issue: 4 Volume: 12 Year: 2019 Keywords: luxury brands; exploratory factor analysis; cluster analysis; consumer purchase intentions; counterfeit luxury. File-URL: http://www.inderscience.com/link.php?id=102535 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:4:p:476-494 Template-Type: ReDIF-Article 1.0 Author-Name: Ranjan Kumar Author-X-Name-First: Ranjan Author-X-Name-Last: Kumar Author-Name: Neerja Pande Author-X-Name-First: Neerja Author-X-Name-Last: Pande Title: Blended programs for working professionals: developing a path analysis-based structural model to achieve skill development outcomes Abstract: Blended learning has emerged as a promising alternative to traditional classroom-based programs for working professionals, faced with rapid skill obsolescence and constraints of time and location. The present study focuses on this mixed-mode format, combining face-to-face and online learning and targets working professionals as the learner segment. Four notable contributions follow. One, the paper establishes a multi-disciplinary framework comprising learner-centric, pedagogical andragogical and institutional factors as the key pillars of a successful blended learning program. Two, the paper creates taxonomy of cause-effect-based empirical studies and identifies predictor, mediator and dependent constructs. Three, the paper evaluates 44 identified constructs and chooses six of them - active learning, intrinsic motivation, perceived quality, perceived value, perceived organisational support, self-regulated learning - by following a rigorous analytical procedure. And finally, the paper develops a structural model, specifying path relationships between the chosen constructs and skill development. Journal: Int. J. of Management Practice Pages: 443-475 Issue: 4 Volume: 12 Year: 2019 Keywords: blended learning; intrinsic motivation; path analysis; perceived organisational support; POS; perceived quality; perceived value; self-regulated learning; SRL; skill development; working professionals; active learning. File-URL: http://www.inderscience.com/link.php?id=102539 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:4:p:443-475 Template-Type: ReDIF-Article 1.0 Author-Name: Manish Sinha Author-X-Name-First: Manish Author-X-Name-Last: Sinha Title: Frictions in transmission of interest rate cuts from central bank to commercial banks in India. An enquiry Abstract: This paper is an attempt to understand the interest rate adjustments made by the Indian commercial banks in accordance with central bank adjustments. The process followed is that of building a reaction function with respect to base rate of a bank. The findings of the study show that focusing on the base rate fixation by State Bank of India in different quarters, the base rate in the immediate past quarter, the current as well as the net interest income of the past few quarters and provisioning for loan losses in the current quarter plays a significant role in their decisions on base rate adjustments. The implications of the findings of the present study for policy makers is significant as the good health of the banking sector with minimal amount of nonperforming assets will impart the much needed flow to monetary transmission in India. Journal: Int. J. of Management Practice Pages: 495-510 Issue: 4 Volume: 12 Year: 2019 Keywords: interest rate transmission; base rate determination; frictions; net interest income; non-performing assets; liquidity; India. File-URL: http://www.inderscience.com/link.php?id=102544 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:4:p:495-510 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Iqbal Al-Ajlouni Author-X-Name-First: Mohammed Iqbal Author-X-Name-Last: Al-Ajlouni Author-Name: Sahem Nawafleh Author-X-Name-First: Sahem Author-X-Name-Last: Nawafleh Author-Name: Hiba Alsari Author-X-Name-First: Hiba Author-X-Name-Last: Alsari Title: The moderating effect of electronic-HRM on training and employee performance relationship: a moderated model Abstract: The current study addressed the effect of electronic-human resource management (e-HRM) as a moderating variable on training practices and employee-level performance relationship, as guided by the contingency theory and social exchange theory in the context of a developing country. Through the application of a self-administrated questionnaire, data were collected from respondents (n = 592) operating in the private sector of Jordan. Notably, structural equation modelling (SEM) with smart partial least square (PLS) was applied; the results confirmed the hypothesised model, as training practices and e-HRM use significantly affect employee performance. Further, e-HRM was seen to significantly moderate the relationship. In addition, discussion for the implications, direction and suggestions for the future body of literature were introduced. Journal: Int. J. of Management Practice Pages: 511-532 Issue: 4 Volume: 12 Year: 2019 Keywords: training practices; employee performance; electronic-human resource management; e-HRM; moderating; private sector; Jordan. File-URL: http://www.inderscience.com/link.php?id=102572 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmpra:v:12:y:2019:i:4:p:511-532