Template-Type: ReDIF-Article 1.0 Author-Name: Akhila Ramya Avula Author-X-Name-First: Akhila Ramya Author-X-Name-Last: Avula Author-Name: I.S. Stephan Thangaiah Author-X-Name-First: I.S. Stephan Author-X-Name-Last: Thangaiah Title: IPMA analysis of the digitalised SCOR model's effect on customer satisfaction in Indian online merchandising: a mediating and moderating perspective Abstract: This study aims to investigate the impact of digitalised SCOR model on customer satisfaction with the mediating role of digital supply chain capability and moderating role of customer expectation in India's online merchandising context. The SCOR model, traditionally focused on optimising supply chain processes such as planning, sourcing, manufacturing, delivery, and returns, is significantly enhanced when integrated with digital technologies like artificial intelligence (AI), blockchain, and big data analytics. This quantitative study utilised a purposive sampling technique. The data collection process structured questionnaire method. The descriptive statistical analysis was done through SPSS. The hypothesis testing through smart pls. The findings demonstrate that SCOR model positively influences on customer satisfaction. Additionally, digital supply chain capability positively mediates the relationship between SCOR and customer satisfaction. Additionally, the moderating role of customer expectation illustrates how varying levels of customer demand across different segments and purchase categories influence the strength of the SCOR model's impact on satisfaction. This study contributes to understanding the strategic importance of digitalised supply chain capabilities in fostering customer loyalty in India's rapidly evolving online retail market. Journal: Int. J. of Management and Enterprise Development Pages: 32-60 Issue: 1 Volume: 25 Year: 2026 Keywords: digitalised SCOR model; DSCM; digital supply chain capability; DSCC; customer satisfaction; online merchandising; customer expectation; IPMA analysis. File-URL: http://www.inderscience.com/link.php?id=150472 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmede:v:25:y:2026:i:1:p:32-60 Template-Type: ReDIF-Article 1.0 Author-Name: Elifsu Petek Author-X-Name-First: Elifsu Author-X-Name-Last: Petek Author-Name: Yesim Deniz Ozkan-Ozen Author-X-Name-First: Yesim Deniz Author-X-Name-Last: Ozkan-Ozen Author-Name: Volkan Yavas Author-X-Name-First: Volkan Author-X-Name-Last: Yavas Title: Risk management in air cargo logistics: a bibliometric analysis Abstract: Risk management is the key to efficiency and sustainability in many sectors. The supply chain and logistics processes are a set of activities at the intersection of many sectors. In this context, risk management in air cargo transportation, which is a part of supply chain processes, is a concept that requires attention because of the complexity of the system and unique complex structure of aviation. This study presents a comprehensive analysis of risk management strategies in air cargo logistics, incorporating a bibliometric approach to evaluate existing scholarly literature. By systematically reviewing publications in the field, this study identifies trends, key themes, and influential contributions related to risk mitigation in air cargo transportation. The analysis sheds light on the evolution of research, prominent authors, publication outlets, and emerging focus areas within the domain of air cargo logistics risk management. The findings of this study offer valuable insights for practitioners, policymakers, and researchers seeking to enhance risk management practices in the dynamic and complex landscape of air cargo logistics. Journal: Int. J. of Management and Enterprise Development Pages: 82-98 Issue: 1 Volume: 25 Year: 2026 Keywords: risk management; air cargo logistics; transportation risk; bibliometric analysis; air freight. File-URL: http://www.inderscience.com/link.php?id=150473 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmede:v:25:y:2026:i:1:p:82-98 Template-Type: ReDIF-Article 1.0 Author-Name: Lama Blaique Author-X-Name-First: Lama Author-X-Name-Last: Blaique Author-Name: Farzana Asad Mir Author-X-Name-First: Farzana Asad Author-X-Name-Last: Mir Title: Servant leadership and organisational commitment in UAE-based work environments: do employee burnout and resilience play a role? Abstract: Ensuring commitment from employees is one of the main challenges faced by organisations. Employees who are committed to their organisations facilitate better performance compared to those who are not. A leader's behaviour can have a significant positive effect on employees' attitudes and behaviours. Therefore, the purpose of this study is to investigate how a servant leadership style affects organisational commitment. This study uses the partial least square (PLS) approach to structural equation modelling to analyse a sample of 119 employees based in United Arab Emirates (UAE). Results show a positive relationship between servant leadership and organisational commitment. The results reveal that burnout mediates the relationship between servant leadership and organisational commitment, whereas, employee resilience acts as a mediator between servant leadership and burnout. However, the proposed serial mediation of employee resilience and burnout between the relationship of servant leadership and organisational commitment was not supported. The study expands the knowledge about the antecedents of organisational commitment, namely servant leadership, employee resilience and burnout and highlights the important role of burnout in studied relationships. The study helps organisations to recognise the importance of servant leadership style in shaping employee outcomes that lead to desired organisational objectives. Journal: Int. J. of Management and Enterprise Development Pages: 61-81 Issue: 1 Volume: 25 Year: 2026 Keywords: organisational commitment; OC; servant leadership; SL; employee resilience; employee burnout. File-URL: http://www.inderscience.com/link.php?id=150477 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmede:v:25:y:2026:i:1:p:61-81 Template-Type: ReDIF-Article 1.0 Author-Name: D. Prema Author-X-Name-First: D. Author-X-Name-Last: Prema Author-Name: Ragini Author-X-Name-First: Author-X-Name-Last: Ragini Title: Synergistic impact of artificial intelligence service performance and employee engagement on enterprise development and job satisfaction Abstract: This study integrates a unique service quality model with social exchange theory to examine how artificial intelligence service performance and employee engagement influence employee satisfaction. Specifically, it investigates the mediating role of employee engagement in the relationship between artificial intelligence service performance and employee satisfaction. Data were collected from 270 employees working in leading IT companies across Tamil Nadu, India, and analysed using Smart PLS. The findings highlight that artificial intelligence services, responsiveness, reliability, empathy, and assurance positively contribute to both engagement and satisfaction. These results indicate that effectively leveraging these artificial intelligence services factors can significantly enhance employees' job satisfaction. Consequently, this study provides practical insights for enterprises aiming to implement artificial intelligence technologies strategically to boost employee satisfaction. Over time, artificial intelligence, as demonstrated, will play a critical role in enhancing human resource management and enterprise development. Journal: Int. J. of Management and Enterprise Development Pages: 99-124 Issue: 1 Volume: 25 Year: 2026 Keywords: artificial intelligence; employee engagement; employee satisfaction; AI-HRM; innovative work behaviour. File-URL: http://www.inderscience.com/link.php?id=150478 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmede:v:25:y:2026:i:1:p:99-124 Template-Type: ReDIF-Article 1.0 Author-Name: Sagar Kumar Behera Author-X-Name-First: Sagar Kumar Author-X-Name-Last: Behera Author-Name: Rajeev Kumar Panda Author-X-Name-First: Rajeev Kumar Author-X-Name-Last: Panda Title: Evolution and trends in entrepreneurial ecosystems: a bibliometric exploration and future research agenda Abstract: The entrepreneurial ecosystem (EE) area is growing remarkably due to the increasing prominence of start-up culture, but the literature on EE remains fragmented. The study examines EE literature's evolution and emerging trends through bibliometric analysis of 522 publications from 2006 to 2023. Key focus areas include publications, journals and authors trends, keyword co-occurrence, thematic categorisation, and bibliographic coupling. Findings highlight significant growth in publications post-2015, with a growing emphasis on sustainability, resilience, and technology adoption. Prominent scholars such as Audretsch and influential journals, including small business economics, have played a pivotal role in shaping and advancing discussions on EE. Emerging themes, including sustainable entrepreneurship and digital platforms, are complemented by established areas such as dynamic capability, innovation systems, and entrepreneurial processes. Furthermore, study offers a roadmap for navigating literature on EE, providing policymakers and practitioners with valuable insights into characteristics that make ecosystems successful in supporting enterprise growth and development. Journal: Int. J. of Management and Enterprise Development Pages: 1-31 Issue: 1 Volume: 25 Year: 2026 Keywords: entrepreneur; entrepreneurship; entrepreneurial ecosystem; start-up ecosystem; bibliometric analysis. File-URL: http://www.inderscience.com/link.php?id=150482 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmede:v:25:y:2026:i:1:p:1-31 Template-Type: ReDIF-Article 1.0 Author-Name: Jean Claude Mutiganda Author-X-Name-First: Jean Claude Author-X-Name-Last: Mutiganda Title: Understanding the process of starting up and managing the performance of a refugee enterprise: a critical realist case study Abstract: This study applies a critical realist framework of agential reflexivity to investigate the process by which an African refugee woman and her family established and developed a social enterprise in London. More specifically, the study examines how agential reflexivity can help to understand the process through which a refugee entrepreneur transforms potential business opportunities into a successful business. Qualitative and quantitative data were collected from a case study conducted at Bravo from 2010 to 2023. The findings show that over the years, the entrepreneurial process progressed through fractured, autonomous, communicative, and metareflexive processes. The entrepreneur combined strategic decisions with routine actions that were adapted to each business context. Potential business opportunities continued to emerge, and the reflexive entrepreneur transformed them into a successful venture, illustrating how the process of structural conditioning and internal conversation actualised the realisation of business potential. Journal: Int. J. of Management and Enterprise Development Pages: 1-17 Issue: 5 Volume: 25 Year: 2026 Keywords: African refugee; agential reflexivity; critical realism; enterprise development; entrepreneur; start-up; key performance indicators; KPIs; women; UK. File-URL: http://www.inderscience.com/link.php?id=151258 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijmede:v:25:y:2026:i:5:p:1-17