Template-Type: ReDIF-Article 1.0 Author-Name: Anisha Banu Dawood Gani Author-X-Name-First: Anisha Banu Dawood Author-X-Name-Last: Gani Author-Name: Yudi Fernando Author-X-Name-First: Yudi Author-X-Name-Last: Fernando Title: Digital empathy and supply chain cybersecurity challenges: concept, framework and solutions for small-medium enterprises Abstract: Despite contributing significantly to the world's economy and being the most targeted by cybercriminals for being the weakest link in the supply chain, small-medium enterprises (SMEs) lag behind cybersecurity implementation. The budget and expertise constraint hinders them from catching up with cybersecurity initiatives. This study explores the management concept of digital empathy and proposes a solution framework for SMEs to overcome cybersecurity challenges. We found that three drivers can be the solution to overcome the cybersecurity barrier within firms' internal context, such as adequate funding, management support, and attitude towards cybersecurity risk. Our theoretical framework has also included the digital empathy approach incorporating subscription-based solutions, modular solutions, and zero-trust architecture. In addition, we suggest that the supply chain's cybersecurity systems be regularly monitored and maintained to balance cybersecurity and affordability. Furthermore, to enable future scalability, SMEs must implement the zero-trust architecture, which acts as a foundation for self-healing and self-correcting supply chain networks. Journal: Int. J. of Management Concepts and Philosophy Pages: 1-10 Issue: 1 Volume: 16 Year: 2023 Keywords: digital empathy; cybersecurity; zero-trust architecture; COVID19; supply chain. File-URL: http://www.inderscience.com/link.php?id=128777 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:1:p:1-10 Template-Type: ReDIF-Article 1.0 Author-Name: Alisha Soni Author-X-Name-First: Alisha Author-X-Name-Last: Soni Author-Name: Kanupriya Misra Bakhru Author-X-Name-First: Kanupriya Misra Author-X-Name-Last: Bakhru Title: Entrepreneurial intention of accounting students: role of opportunity identification traits using SEM Abstract: The ability of identifying profitable business prospect which also suits the personality and knowledge of a potential entrepreneur is considered as meta-skill for entrepreneurship. Thus, the study investigates the role of opportunity identification traits namely, entrepreneurial passion, creativity, self-efficacy and prior knowledge and experience, of students in promoting their intention to start a new business, i.e., entrepreneurial intention. Cluster sampling method was applied to collect the primary data from 408 Chartered Accountancy final students from Delhi-NCR region of India. The data was analysed with the help of structural equation modelling technique using AMOS version 23. The results demonstrate that all the opportunity identification traits except entrepreneurial passion, were positive and significant in enhancing students' entrepreneurial intention. The students are required to be proficient in discovering profitable and suitable business opportunities, then only they can develop intention to choose entrepreneurial career. Journal: Int. J. of Management Concepts and Philosophy Pages: 30-47 Issue: 1 Volume: 16 Year: 2023 Keywords: entrepreneurial passion; creativity; self-efficacy; prior knowledge and experience; entrepreneurial intention. File-URL: http://www.inderscience.com/link.php?id=128778 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:1:p:30-47 Template-Type: ReDIF-Article 1.0 Author-Name: Harpreet Sharma Author-X-Name-First: Harpreet Author-X-Name-Last: Sharma Author-Name: Chandan Deep Singh Author-X-Name-First: Chandan Deep Author-X-Name-Last: Singh Author-Name: Kanwaljit Singh Author-X-Name-First: Kanwaljit Author-X-Name-Last: Singh Title: Strategic impact of technological competencies on manufacturing performance of Indian manufacturing industries Abstract: Technological competencies have long been recognised as essential for establishing a competitive edge in the market by quickly adapting to changing opportunities. This paper presents an insight into technological competencies and their impact on manufacturing performance. The survey and quantitative data analysis of the Indian manufacturing industry in the northern region is the focus of this paper. The data for this study was gathered by a questionnaire survey, and then analysed using several methods. The organisation's turnover, the number of employees working, and the company's market share were the main demographic characteristics analysed. An analysis of variance significant level was drawn using the chi squared test. Quantitative approaches such as correlation analysis and multiple linear regression analysis were utilised to identify the factors that have a greater impact on organisational performance. Journal: Int. J. of Management Concepts and Philosophy Pages: 48-66 Issue: 1 Volume: 16 Year: 2023 Keywords: technological competency; ANOVA; multiple linear regression. File-URL: http://www.inderscience.com/link.php?id=128779 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:1:p:48-66 Template-Type: ReDIF-Article 1.0 Author-Name: Haulah Abd Aziz Author-X-Name-First: Haulah Abd Author-X-Name-Last: Aziz Title: Moderation of innovation capability on innovation performance relationship Abstract: The purpose of this research is to investigate the antecedents of innovation performance and the role demonstrated by innovation capability; whether strengthening or weakening the relationship within Malaysian manufacturers. This study implements quantitative approach with data collected from Malaysian manufacturing industry using structured questionnaires. The hypothesised relationships from 105 companies are further tested using Smart PLS software in measuring the framework's structural equation modelling. The results from this study support the proposed research objectives indicating the positive direct relationship between the influencers and innovation performance. The finding reflects on the partial moderating effect of innovation capability on the relationship. From the obtained results, the scholars provide several recommendations to assist decision-makers within manufacturing industries. This paper further confers on suggestions to improve firm's innovation performance through understanding and developing the constructs investigated. Journal: Int. J. of Management Concepts and Philosophy Pages: 67-88 Issue: 1 Volume: 16 Year: 2023 Keywords: market orientation; total quality management; innovation capability; innovation performance; PLS-SEM; Malaysian manufacturers. File-URL: http://www.inderscience.com/link.php?id=128783 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:1:p:67-88 Template-Type: ReDIF-Article 1.0 Author-Name: Clive R. Boddy Author-X-Name-First: Clive R. Author-X-Name-Last: Boddy Author-Name: Sharyn Curran Author-X-Name-First: Sharyn Author-X-Name-Last: Curran Author-Name: Fiona Girkin Author-X-Name-First: Fiona Author-X-Name-Last: Girkin Title: Paradigm busters: researchers into stomach ulcers and corporate psychopaths Abstract: Through the lens of Kuhn's ideas concerning scientific paradigms, this paper looks at two fields of research where findings were previously rejected by their disciplines; firstly, the existence of bacteria in the human stomach as a cause of ulcers and secondly of psychopaths in corporations as a cause of organisational dysfunction. The paper discusses how both streams of research were pioneered and propagated by a few individuals and involved methodological breakthroughs. Additionally, both streams set themselves against the prevailing view of their subject matter and were initially ridiculed and rejected by journal editors, preventing findings from being published. Eventually, both streams of research proved to be insightful, busting the prevailing paradigms of the time. The paradigmatic understanding of what causes ulcers has been changed forever and the paradigmatic understanding of organisational disease has been expanded to include corporate psychopathy. A way forward to improve the acceptance of radical new papers is suggested. Journal: Int. J. of Management Concepts and Philosophy Pages: 11-29 Issue: 1 Volume: 16 Year: 2023 Keywords: corporate psychopaths; paradigms; Helicobacter pylori; scientific revolutions; psychopathy; successful psychopaths. File-URL: http://www.inderscience.com/link.php?id=128791 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:1:p:11-29 Template-Type: ReDIF-Article 1.0 Author-Name: Jasvinder Singh Author-X-Name-First: Jasvinder Author-X-Name-Last: Singh Author-Name: Chandan Deep Singh Author-X-Name-First: Chandan Deep Author-X-Name-Last: Singh Author-Name: Dharmpal Deepak Author-X-Name-First: Dharmpal Author-X-Name-Last: Deepak Title: Green manufacturing attributes analysis through MCDM in Indian manufacturing industries Abstract: Due to implementation of new laws by government regarding the protection of the environment, manufacturing companies are being compelled to adopt environmental policies. Green manufacturing and sustainability have shown variety of corporate interests in including IT and marketing companies etc. The purpose of this groundwork is to recognise and examine the critical success factors (CSFs) of GMP that contribute to the accomplishment of environmental sustainability in the manufacturing industries of India. Factors and sub factors responsible for GM implementation were identified through a literature analysis in this research work. The Cronbach's alpha method was used to check the reliability of the selected factors then on these factor's different tests i.e., AHP, TOPSIS and VIKOR's tools were applied to check the priority of the selected factors. Through the analysis of all tools most appropriate factors are GM implementation issues, organisation style, the role of legislation for promoting GM and eco knowledge. Journal: Int. J. of Management Concepts and Philosophy Pages: 413-429 Issue: 4 Volume: 16 Year: 2023 Keywords: green manufacturing processes; GMP; multi criteria decision making; MCDM; critical success factors; CSF's; Indian manufacturing industries; analytical hierarchy process; AHP; TOPSIS; VIKOR. File-URL: http://www.inderscience.com/link.php?id=133748 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:4:p:413-429 Template-Type: ReDIF-Article 1.0 Author-Name: Marcos Dieste Author-X-Name-First: Marcos Author-X-Name-Last: Dieste Author-Name: Azemeraw Tadesse Mengistu Author-X-Name-First: Azemeraw Tadesse Author-X-Name-Last: Mengistu Author-Name: Roberto Panizzolo Author-X-Name-First: Roberto Author-X-Name-Last: Panizzolo Title: Linking Industry 4.0 to lean thinking: a case study Abstract: Industry 4.0 is a priority for many companies as it transforms the production contexts while fostering the emergence of new business models. Its goal is primarily to create smart companies capable of high flexibility and advanced product customisation. The lean paradigm is also an industry-established reality aimed at optimising processes by pursuing the goal of reducing wastes and achieving a continuous flow of production. This paper aims to assess whether there is a real link between lean thinking and Industry 4.0. To achieve this objective, an exploratory case study at a leading Italian electronic equipment company was carried out. Furthermore, by observing the digitalisation approach of the case company (which adopted the lean philosophy), the link between lean manufacturing and Industry 4.0 is demonstrated in the context of real applications. The findings indicate that the benefits obtained from Industry 4.0 can be increased if a process optimisation philosophy derived from lean initiatives is adopted. Journal: Int. J. of Management Concepts and Philosophy Pages: 430-444 Issue: 4 Volume: 16 Year: 2023 Keywords: Industry 4.0; smart manufacturing; digitalisation; lean; product development; case study. File-URL: http://www.inderscience.com/link.php?id=133784 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:4:p:430-444 Template-Type: ReDIF-Article 1.0 Author-Name: Abdelkader Moumeni Author-X-Name-First: Abdelkader Author-X-Name-Last: Moumeni Title: Coronavirus breaks global supply chains (the crisis and its future solutions) Abstract: The sudden onset of the coronavirus and its associated transmission paralysis and quarantine have brought with it unprecedented effects of supply chains worldwide, and the study aims to highlight the impact of the coronavirus on global supply chains compared to previous crises. The study concluded that the coronavirus pandemic is the strongest crisis to hit international supply chains, that the defects of these chains were revealed after they were a source of competitive advantage, and that the longer the supply chain, the more vulnerable it is to the crises. It was also found that the strength of the crisis lies at the beginning of its spread in China, the world's factory, the major supplier of various industries and global companies by participating in all global supply chains. The study recently recommended that companies should take lessons from this crisis by going to safe supply chains (green, digital, blue, and sustainable), and make investments in mapping their supply networks so that they do not have to work blindly when the next crisis occurs. This study also recommended the necessity of switching to the (China + 1) strategy or the (China Dragon) strategy to ensure the continuity of supply. Journal: Int. J. of Management Concepts and Philosophy Pages: 317-334 Issue: 4 Volume: 16 Year: 2023 Keywords: coronavirus; global supply chains; secure and sustainable supply chains; supply network maps. File-URL: http://www.inderscience.com/link.php?id=133787 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:4:p:317-334 Template-Type: ReDIF-Article 1.0 Author-Name: Alexey P. Tyapukhin Author-X-Name-First: Alexey P. Author-X-Name-Last: Tyapukhin Title: Value chain management versus supply chain management Abstract: This article's purpose is to clarify and to add the content of chain management concept on basic of values types, management objects and flows of values and resources. Classification methods are chosen as research methods, binary matrices including qualitative attributes and dichotomies of management objects are used as research tool. The following results, which have features of scientific novelty, were obtained: the classifications of basic management concepts; variants of chain management; types of end consumer values and values flows; the components of formalisation chain management and consumption chain management; the structure of flows in value chains; and the ciphers of values and resources flows. Journal: Int. J. of Management Concepts and Philosophy Pages: 335-353 Issue: 4 Volume: 16 Year: 2023 Keywords: value; concept; chain management; logistics; flow; supply; demand. File-URL: http://www.inderscience.com/link.php?id=133790 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:4:p:335-353 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad Farid Amin Author-X-Name-First: Ahmad Farid Author-X-Name-Last: Amin Title: Human resource management practices, networking behaviour and employee performance Abstract: Human resource management practices and networking behaviour are important catalyst for employees to become more effective and efficient especially in the education sector. Since employee performance is associated to organisational performance, it is important to investigate factors that contribute to employee performance specifically in private universities. This paper aims to investigate the relationship between selected human resource management practices namely, recruitment and selection, training and development, compensation and benefits, and performance appraisals on networking behaviour and employee performance in Malaysian private universities. The networking behaviour of employees proposed as mediator between HRM-employee performances linkages. To investigate the implications of HRM practises, networking behaviour, and employee performance, structural equation modelling (SEM) is recommended. The conceptual model was constructed by developing research hypotheses based on previous literature and underpinning theory. This paper concludes with recommendations for further research. Journal: Int. J. of Management Concepts and Philosophy Pages: 354-366 Issue: 4 Volume: 16 Year: 2023 Keywords: networking behaviour; employee performance; human resource management practices; education industry. File-URL: http://www.inderscience.com/link.php?id=133796 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:4:p:354-366 Template-Type: ReDIF-Article 1.0 Author-Name: Daniel A. Akinfenwa Author-X-Name-First: Daniel A. Author-X-Name-Last: Akinfenwa Author-Name: Adepeju A. Opaleye Author-X-Name-First: Adepeju A. Author-X-Name-Last: Opaleye Title: Application of facility location-allocation model for tuberculosis sputum referral system Abstract: Tuberculosis (TB) ranks among the top 10 causes of death globally. Nigeria is the second country with a global deficit in under-reporting, access to diagnosis, and treatment of TB. With the country's growing population and new development in TB cases, it is expedient that a solution be prescribed. The study adapted a facility location-allocation model to determine the minimal GeneXpert laboratory needed across a state in the country. The analysis is based on available TB related data in DOT healthcare centres within the state. The result shows that twelve GeneXpert facilities will provide 94% coverage for all health centres allocated to the GeneXpert facilities. Journal: Int. J. of Management Concepts and Philosophy Pages: 175-194 Issue: 3 Volume: 16 Year: 2023 Keywords: healthcare; tuberculosis; TB; facility location-allocation model; GeneXpert; sputum; and ArcGis. File-URL: http://www.inderscience.com/link.php?id=131751 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:3:p:175-194 Template-Type: ReDIF-Article 1.0 Author-Name: Saso Krstovski Author-X-Name-First: Saso Author-X-Name-Last: Krstovski Author-Name: Michael Rowley Author-X-Name-First: Michael Author-X-Name-Last: Rowley Title: Conceptual framework for systematic problem solving: a roadmap for root cause discovery Abstract: Problem-solving is a daily activity within business operations. Utilising a structured approach ensures efficiency in the determination of root causes. Several structured methodologies exist and have proven to provide significant improvements for practitioners. Current methodologies are limited based on the type of problem or industry sector. This publication proposes a flexible methodology that allows practitioners to fit the framework to the problem(s). The recommended framework provides a limitless methodology and prevents unnecessary waste by practitioners trying to fit problems within a framework. A case study utilising the suggested framework displays the effectiveness and flexibility within a real-world scenario. Journal: Int. J. of Management Concepts and Philosophy Pages: 367-379 Issue: 4 Volume: 16 Year: 2023 Keywords: problem solving; lean; measurement; analytics; visualisation. File-URL: http://www.inderscience.com/link.php?id=133799 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:4:p:367-379 Template-Type: ReDIF-Article 1.0 Author-Name: Alagirisamy Kamatchi Subbiah Sukumaran Author-X-Name-First: Alagirisamy Kamatchi Subbiah Author-X-Name-Last: Sukumaran Title: Measuring end user satisfaction in hospital information systems Abstract: The study measured user satisfaction of a hospital information system using the end user computing satisfaction scale. The EUCS scale and, the modified EUCS scale incorporating 'outcome expectancy' construct could be usefully deployed to measure end user satisfaction. While the end users were satisfied with the content, accuracy and format, and outcome expectancy of the hospital information system, they were not satisfied with the ease of use and timeliness aspects. The study found that there was no difference due to gender, experience and, managerial level of the employees for the dissatisfaction of the ease of use and timeliness aspects. However, the adult end users (aged 30 years and above) found the system easy to use than the younger end users. Journal: Int. J. of Management Concepts and Philosophy Pages: 228-242 Issue: 3 Volume: 16 Year: 2023 Keywords: hospital information system; HIS; end user computing satisfaction scale; EUCS; outcome expectancy; information system success; healthcare industry. File-URL: http://www.inderscience.com/link.php?id=131752 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:3:p:228-242 Template-Type: ReDIF-Article 1.0 Author-Name: Azian Ibrahim Author-X-Name-First: Azian Author-X-Name-Last: Ibrahim Author-Name: Yudi Fernando Author-X-Name-First: Yudi Author-X-Name-Last: Fernando Title: Ten-year thematic review and future trends of green warehouse Abstract: In today's business environment, the study of green warehouses has become a popular topic among industry practitioners and scholars. A green warehouse has frequently been referred to as one of the solutions for warehouse sustainability. In order to meet the environmental demands of stakeholders to reduce environmental pollution and ensure societal safety, some firms have incorporated several sustainable practices into their warehousing activities, resulting in the formation of green warehouse management. Despite its popularity, there is a lack of existing studies, which discuss the current trends of green warehousing. Therefore, this paper aims to explore current trends in green warehouses from 2012 to 2022 using ATLAS.ti 9. A list of keywords that are related to this scope of research was identified. In the second step, the keywords were used to locate potentially relevant papers using Scopus, Science Direct, and Google Scholar, and a total of 31 papers were reviewed. A themed review was carried out, where 12 themes were identified. The results suggest a new framework of research trends for green warehouses. This study will benefit future studies that focus on green warehouse best practices. Journal: Int. J. of Management Concepts and Philosophy Pages: 400-412 Issue: 4 Volume: 16 Year: 2023 Keywords: ATLAS.ti; thematic analysis; warehouse; green warehouse; sustainable warehouse; thematic review. File-URL: http://www.inderscience.com/link.php?id=133800 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:4:p:400-412 Template-Type: ReDIF-Article 1.0 Author-Name: Vandana Mohanty Author-X-Name-First: Vandana Author-X-Name-Last: Mohanty Author-Name: Mangesh B. Kulkarni Author-X-Name-First: Mangesh B. Author-X-Name-Last: Kulkarni Title: Employee experience - disruptive approach to employee engagement Abstract: The adoption of this concept has gained higher momentum during and post pandemic as employee wellbeing became the need of the new normal. This complex concept of employee experience and its design is simplified by adoption of the technology. Employee experience is a new concept, and it will coexist with the employee engagement. This paper attempts to provide insights based on literature of research scholars and published books along with the practical experience of the authors of paper. The conceptual model of employee experience along with proposed expectations model of employee experience provides insights to organisations to arrive at appropriate employee experience design for their employees. Our conclusion is both employer and employee have expectations of the experience at the workplace and off the workplace and implementing EX strategy - one that considers employee perceptions, workplace variables, drivers of retention and employer brand, is necessary for consumer-style approach to HR. Journal: Int. J. of Management Concepts and Philosophy Pages: 195-210 Issue: 3 Volume: 16 Year: 2023 Keywords: employee experience; EX; digital transformation; engagement; future of work. File-URL: http://www.inderscience.com/link.php?id=131753 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:3:p:195-210 Template-Type: ReDIF-Article 1.0 Author-Name: Pooja Singh Author-X-Name-First: Pooja Author-X-Name-Last: Singh Title: A study of emotional intelligence and work stress among Indian scientist community: implications for personal, social, academic, and workplace Abstract: The present work is intended to investigate the effect of emotional intelligence (EI) in diminishing occupational stress (OS) and identify the factors responsible for stress among scientists of CSIR in India. This study is based on a quantitative method and used structured questionnaires (WLEIS and OSI of Srivastava and Singh) for online data collection. The sample consists of 130 respondents. The study's findings showed that EI and OS do not vary according to the participants' demographic parameters such as age, marital status, position, and work experience, except for gender. There was an inverse relationship between EI and the respondents' OS. Moreover, low status, personal accountability, low involvement, and unfavourable peer dynamics were the main causes of OS. However, this study will help the scientists and the government become more aware and sensitive to the risks and difficulties of work stress they may face presently. Journal: Int. J. of Management Concepts and Philosophy Pages: 380-399 Issue: 4 Volume: 16 Year: 2023 Keywords: emotional intelligence; EI; occupational stress; OS; scientists; CSIR; workplace. File-URL: http://www.inderscience.com/link.php?id=133801 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:4:p:380-399 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Ibrahim Kamel Sweiss Author-X-Name-First: Mohammad Ibrahim Kamel Author-X-Name-Last: Sweiss Author-Name: Mohammad Ali Yousef Yamin Author-X-Name-First: Mohammad Ali Yousef Author-X-Name-Last: Yamin Title: Fostering employee well-being and organisational sustainability in hospitality industry during pandemic crisis: the moderating effect of COVID-19 event Abstract: The outbreak of COVID-19 pandemic has shattered hospitality industry and raised fear among employees to lose their job. Therefore, this research develops an integrative research model to investigate factors which stimulate employee well-being and boost organisational sustainability. The integrative research model of this study comprises factors such as socially responsible HR practices, organisational trust, responsible leadership and strategic organisation climate to examine employee well-being. Moreover, the moderating effect of COVID-19 as an event between employee well-being and organisational sustainability. The research model is empirically examined with data set collected from hotel employees. Results indicate that collectively socially responsible HR practices, organisational trust, strategic organisation climate and responsible leadership have explained substantial variance <i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> 51.9% in employee well-being. Findings suggest that policy makers should pay attention on organisational trust, responsible leadership, COVID-19 as an event and socially responsible HR practices to boost employee well-being and organisational sustainability during COVID-19 pandemic. Journal: Int. J. of Management Concepts and Philosophy Pages: 243-265 Issue: 3 Volume: 16 Year: 2023 Keywords: event system theory; EST; strategic organisation climate; employee well-being; socially responsible HR practices; organisational sustainability. File-URL: http://www.inderscience.com/link.php?id=131756 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:3:p:243-265 Template-Type: ReDIF-Article 1.0 Author-Name: Saso Krstovski Author-X-Name-First: Saso Author-X-Name-Last: Krstovski Author-Name: Ahad Ali Author-X-Name-First: Ahad Author-X-Name-Last: Ali Author-Name: Donald Riemer Author-X-Name-First: Donald Author-X-Name-Last: Riemer Title: Customers dictate business survival or extinction: a conceptual approach in examining customer complaint data Abstract: Customers are a critical input in the survival of an organisation. Customer complaints require addressing promptly to ensure satisfaction. Complaint data is captured as textual and unstructured, requiring pre-processing for comprehensive analysis of trends or patterns. The framework proposed simplifying the analysis of customer complaints by leveraging existing customer complaint data. The framework outlines a structured approach to understanding customer requirements. Scoping customer complaints into manageable segments bin statements allows efforts to focus on a few. The sample methodology analyses customer dissatisfaction from different complaint types. Translation of the customer complaint into a measurable helps teams to focus on a target value. Additionally, true disruption occurs when the incorporation of customer satisfaction efforts across multiple production lines is applied. This approach is essential specifically for small and medium-sized enterprises (SMEs). Journal: Int. J. of Management Concepts and Philosophy Pages: 266-275 Issue: 3 Volume: 16 Year: 2023 Keywords: customer satisfaction; customer complaints; consumer insight; measuring satisfaction requirements. File-URL: http://www.inderscience.com/link.php?id=131757 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:3:p:266-275 Template-Type: ReDIF-Article 1.0 Author-Name: Batara Parada Siahaan Author-X-Name-First: Batara Parada Author-X-Name-Last: Siahaan Author-Name: Togar Mangihut Simatupang Author-X-Name-First: Togar Mangihut Author-X-Name-Last: Simatupang Author-Name: Liane Okdinawati Author-X-Name-First: Liane Author-X-Name-Last: Okdinawati Title: Envisioning startup sustainability through leadership models: a system dynamics approach Abstract: For capital-investing entrepreneurs, the sustainability of a startup is extremely important. Emerging concepts, such as the sharing economy and digitalisation, have spawned several startups that have since grown into multinational corporations. Therefore, we believe it is essential to assess the leadership role's suitability for achieving a successful and sustainable position. However, measuring the appropriate leadership for a new business model presents significant obstacles, such as an unpredictable new environment and the organisation's dynamic structure. Thus, this study aims to evaluate two leadership styles by acquiring the benefit of modelling; we use system dynamics modelling to examine two leadership styles, transformative and transactional, and the engaging environment of the economic, environmental, and social aspects of the Malcolm Baldrige framework. The results of the study present the leader model, investment (ROI), and other pivotal and relevant factors. Journal: Int. J. of Management Concepts and Philosophy Pages: 211-227 Issue: 3 Volume: 16 Year: 2023 Keywords: leadership style; startup; company sustainability; system dynamics; causal analysis. File-URL: http://www.inderscience.com/link.php?id=131758 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:3:p:211-227 Template-Type: ReDIF-Article 1.0 Author-Name: Ronald Lulagala Author-X-Name-First: Ronald Author-X-Name-Last: Lulagala Author-Name: Noah Mwelu Author-X-Name-First: Noah Author-X-Name-Last: Mwelu Author-Name: Sarah Watera Author-X-Name-First: Sarah Author-X-Name-Last: Watera Author-Name: Joel Makepu Author-X-Name-First: Joel Author-X-Name-Last: Makepu Title: Delivery cycle time on performance of manufacturing firms Abstract: This study focused on examining the relationship between relevant resources, operational coordination, adaptability and operational efficiency on delivery cycle time. This study was carried out because firms have failed to perform well in terms of delivery cycle time and most of the customers always complain of the lengthy delivery cycle time. A sample of 300 food processing firms was selected and a response rate of 76% was obtained using a quantitative cross-sectional survey. Data was analysed using Statistical Package for Social Scientists (SPSS) with focus on descriptive statistics, Pearson's correlation coefficient, regression analyses and ANOVA tests. The correlation results showed significant strong association between relevant resources and delivery cycle time, operational coordination and delivery cycle time, operational efficiency and delivery cycle time, adaptability and delivery cycle time. The results in the regression model revealed that relevant resources, operational efficiency, operational coordination and adaptability are significant predictors of delivery cycle time. It was recommended that in order for the food processing firms in Uganda to have short delivery cycle time should effectively and efficiently use relevant resources. The food processing firms should also ensure coordination and efficiency in their operations as well as being adaptive. Journal: Int. J. of Management Concepts and Philosophy Pages: 285-301 Issue: 3 Volume: 16 Year: 2023 Keywords: performance; delivery cycle time; manufacturing firms; Uganda. File-URL: http://www.inderscience.com/link.php?id=131765 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:3:p:285-301 Template-Type: ReDIF-Article 1.0 Author-Name: Dag Øivind Madsen Author-X-Name-First: Dag Øivind Author-X-Name-Last: Madsen Title: The trajectory and development of Star Wars tourism Abstract: <i>Star Wars</i> is a series of science fiction fantasy movies and television shows. Since the release of the first movie in the late 1970s, <i>Star Wars</i> has grown into one of the biggest multimedia franchises and a popular culture phenomenon that has sparked tourism activity in various filming locations around the world. This paper examines <i>Star Wars</i> tourism as an interesting and illustrative case of movie and television-related tourism. It provides several examples of <i>Star Wars</i> filming locations and tourist destinations around the world, such as Ireland, Tunisia and Norway. Since Disney's acquisition of Lucasfilm in 2012, <i>Star Wars</i> has played an increasingly important role in Disney's theme parks. Research indicates that the effects of <i>Star Wars</i> tourism are mixed. While <i>Star Wars</i> tourism has had a positive economic impact in several countries, there are also negative effects and concerns related to overtourism, sustainability and lack of authenticity. Journal: Int. J. of Management Concepts and Philosophy Pages: 276-284 Issue: 3 Volume: 16 Year: 2023 Keywords: Star Wars; tourism; film tourism; tourist destination; fandom; Disneyisation; overtourism; sustainability. File-URL: http://www.inderscience.com/link.php?id=131768 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:3:p:276-284 Template-Type: ReDIF-Article 1.0 Author-Name: Chitu Okoli Author-X-Name-First: Chitu Author-X-Name-Last: Okoli Title: Inductive, abductive and deductive theorising Abstract: Scholars who aim to make a theoretical contribution are challenged to understand the broad range of approaches to theorising. Indeed, most theory-building guides focus on theorising within established paradigms, such as positivism or interpretivism. To provide a comprehensive perspective, we develop a unified framework that spans multiple research epistemologies by discussing theory-building from the perspective of inductive, abductive, and deductive theorising. Based on this framework, we present a simple way of thinking of theoretical contribution as development towards increasing maturity of theory. This theorising framework is sufficiently general to apply to any social science study that aims to build theory, whether empirical or conceptual. Moreover, the principles of theory-building are sufficiently general that they are readily applicable to a wide range of social sciences. Journal: Int. J. of Management Concepts and Philosophy Pages: 302-316 Issue: 3 Volume: 16 Year: 2023 Keywords: theorising; theory-building; induction; abduction; deduction. File-URL: http://www.inderscience.com/link.php?id=131769 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:3:p:302-316 Template-Type: ReDIF-Article 1.0 Author-Name: Noah Mwelu Author-X-Name-First: Noah Author-X-Name-Last: Mwelu Author-Name: Susan Watundu Author-X-Name-First: Susan Author-X-Name-Last: Watundu Author-Name: Musa Moya Author-X-Name-First: Musa Author-X-Name-Last: Moya Title: Lean manufacturing practices mediating the relationship between outsourcing and firm's profitability Abstract: Persistent profit decline facing manufacturing firms have left managers and scholars with the task of looking for viable solutions to address the problem. This has seen various strategies being established to address the problem. However, the challenge remains characterised by collapsing businesses. This study empirically investigates whether lean manufacturing practices mediates the relationship between outsourcing and profitability of manufacturing firms. Whereas mediation studies are on the rise, little attention has been paid to interactive effect of these strategies in manufacturing industry that this study is addressing. A cross-sectional research design was adopted using a self-administered questionnaire to determine the relationship based on the 161 responses from selected manufacturing firms in Uganda. Partial mediation approach following Baron and Kenny guidelines was adopted and data analysed in Med-Graph excel programme and SPSS software. The study contributes by proving that lean manufacturing practices significantly mediated the relationship between outsourcing and profitability. Journal: Int. J. of Management Concepts and Philosophy Pages: 101-109 Issue: 2 Volume: 16 Year: 2023 Keywords: outsourcing; lean manufacturing; profitability; mediation; manufacturing firms. File-URL: http://www.inderscience.com/link.php?id=130023 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:2:p:101-109 Template-Type: ReDIF-Article 1.0 Author-Name: Andrée Marie López-Fernández Author-X-Name-First: Andrée Marie Author-X-Name-Last: López-Fernández Author-Name: Santiago García-Álvarez Author-X-Name-First: Santiago Author-X-Name-Last: García-Álvarez Title: Community style leadership's effects on organisational performance: analysis across industries and firm sizes in Mexico Abstract: Scholars and practitioners, across fields of study, have spent decades analysing and documenting the complexities of different styles of leadership encountered throughout industries around the world. With that, a series of constructs and respective definitions have been developed to better understand the implications of taking on certain leadership styles. Mintzberg's (2009) <i>communityship</i> concept is no exception; in fact, it has motivated the development of this empirical study aimed to uncover the characteristics of a community style leadership in organisations operating in Mexico. This study contributes to the understanding of the intricacies of a community style leadership and its potential impacts on collaborator satisfaction and commitment towards the firm, as well as on organisational performance. Journal: Int. J. of Management Concepts and Philosophy Pages: 110-125 Issue: 2 Volume: 16 Year: 2023 Keywords: community style leadership; collaborator; engagement; proactivity; empowerment; performance; satisfaction; commitment; SMEs; large firms; multinational firms; governmental organisations; non-governmental organisations; NGOs; Mexico. File-URL: http://www.inderscience.com/link.php?id=130024 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:2:p:110-125 Template-Type: ReDIF-Article 1.0 Author-Name: Harchitwan Kaur Lamba Author-X-Name-First: Harchitwan Kaur Author-X-Name-Last: Lamba Author-Name: Sanjay Dhir Author-X-Name-First: Sanjay Author-X-Name-Last: Dhir Title: The role of meta-organisation in sustainability for emerging markets Abstract: This paper aims to understand and examine the factors responsible for creating meta-organisations that play an influential role in creating environmental sustainability in emerging markets. The paper attempts to identify various factors of meta-organisation from the literature, which are analysed through total interpretive structural modelling (TISM) and Matrice d'Impacts Croisés Multiplication Appliquée a un Classement (MICMAC). Based on the literature review, 11 factors have been identified. The TISM methodology represents the hierarchical structure of the factors and examines them. The study demonstrates the relationships among the factors by examining which factors need more attention and why, and how to bring environmental sustainability through the emergence of meta-organisation. Journal: Int. J. of Management Concepts and Philosophy Pages: 126-144 Issue: 2 Volume: 16 Year: 2023 Keywords: meta-organisation; environmental sustainability; emerging markets; governance; authority. File-URL: http://www.inderscience.com/link.php?id=130028 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:2:p:126-144 Template-Type: ReDIF-Article 1.0 Author-Name: Leandro F. Pereira Author-X-Name-First: Leandro F. Author-X-Name-Last: Pereira Title: Business research methods: systematic literature review Abstract: This academic research endeavours to progress by way of successive paradigm shifts. The current paper looks into four distinct typologies of research into the management field. It draws from a careful systematisation of research papers, through the use of the PRISMA software, which allows for an algorithm of scientific impact to be inferred. Four typologies of business research were identified and subsequently analysed with a view to identifying potential scientific impact. In doing so we aim to establish the relative importance of theoretical soundness vis-à-vis methodological approach as well as statistical and methods sophistication. The empirical superiority of quantitative empirical studies is strong in the current environment, whilst qualitative research in international business recurrently leads to a neo-positivist separation of theory and method, limiting discussions of the important ontological, epistemological and political issues involved in the research process. Journal: Int. J. of Management Concepts and Philosophy Pages: 145-159 Issue: 2 Volume: 16 Year: 2023 Keywords: business research methods; BRM; systematic literature review; SLR; family business; business case studies; qualitative research; quantitative research. File-URL: http://www.inderscience.com/link.php?id=130029 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:2:p:145-159 Template-Type: ReDIF-Article 1.0 Author-Name: Simone Malekar Author-X-Name-First: Simone Author-X-Name-Last: Malekar Author-Name: Shamira Malekar Author-X-Name-First: Shamira Author-X-Name-Last: Malekar Author-Name: Hung Chu Author-X-Name-First: Hung Author-X-Name-Last: Chu Title: The perils of big data: understanding the usage in precision medicine Abstract: There has been an increase in utilisation of big data insights for patient diagnosis and treatment plans in the medical profession. This paper focuses on precision medicine which is beneficial to medical practitioners, academicians, and the public. Since the focus has been evaluation of limits, the paper describes the amalgamation of clinical, biomarker and genetic data developed for deeper understanding of the disease. Data dynamics with a focus on ownership and emergent biases is explored along with the transparency and explainability issues arising from advanced computational techniques. Some of the challenges faced are addressed. Journal: Int. J. of Management Concepts and Philosophy Pages: 89-100 Issue: 2 Volume: 16 Year: 2023 Keywords: data; precision medicine; artificial intelligence. File-URL: http://www.inderscience.com/link.php?id=130034 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:2:p:89-100 Template-Type: ReDIF-Article 1.0 Author-Name: Kajul Bharti Author-X-Name-First: Kajul Author-X-Name-Last: Bharti Author-Name: Akshay Kumar Satsangi Author-X-Name-First: Akshay Kumar Author-X-Name-Last: Satsangi Title: Role of social media addiction on self-esteem and mediating effect of mindfulness Abstract: In recent times, social media addiction is a very common issue among individuals. Social media addiction has become a topic of high interest and concern in society because it is an urge-driven disorder with a strong compulsive component. Mindfulness is described as being in the present moment and self-esteem refers to respect for one's own self and knowing one's own worth. This study has been conducted to know the social media addiction and its influence on self-esteem and a mediation effect of mindfulness. The present empirical study involved 288 respondents whose data had been collected employing a snowball sampling method. Confirmatory factor analysis and path analysis have been used to analyse the result. The findings suggest that there is a significant direct impact of social media addiction on self-esteem with or without the mediation effect of mindfulness. The study also reveals that there is an existence of partial mediation. Journal: Int. J. of Management Concepts and Philosophy Pages: 160-174 Issue: 2 Volume: 16 Year: 2023 Keywords: social media addiction; SMA; confirmatory factor analysis; CFA; self-esteem; mindfulness; path analysis; mediation; social media; AMOS SEM. File-URL: http://www.inderscience.com/link.php?id=130047 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:16:y:2023:i:2:p:160-174