Template-Type: ReDIF-Article 1.0 Author-Name: Bart Jansen Author-X-Name-First: Bart Author-X-Name-Last: Jansen Title: New materialism in business ethics: the juridical form as a disciplinary apparatus Abstract: This paper contributes to the philosophical approach of business ethics by inserting the current state of business ethics, which is captured by semi-legal casuistry and frameworks, and Karan Barad's posthuman theory known as 'new materialism', into a proposal for the study of business ethics. The merging of business ethics and posthuman theory results in a so-called 'posthuman approach to critical business ethics'. My proposition is that these semi-legal frameworks weaken the field of business ethics, or even make it disappear. In addition to descriptive, empirical, social-scientific business ethics, there is also philosophical, normative, critical business ethics. This paper is written in the belief that these two branches of business ethics are navel-gazing toward legal or semi-legal frameworks - such as self-regulation and alternative dispute resolution (ADR) - creating a discourse of utility and regulation, rather than a discourse of ethics. Journal: Int. J. of Management Concepts and Philosophy Pages: 64-80 Issue: 1 Volume: 14 Year: 2021 Keywords: business ethics; new materialism; posthumanism; postmodernism; epistemology; ontology. File-URL: http://www.inderscience.com/link.php?id=115611 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:1:p:64-80 Template-Type: ReDIF-Article 1.0 Author-Name: Chandan Deep Singh Author-X-Name-First: Chandan Deep Author-X-Name-Last: Singh Author-Name: Harleen Kaur Author-X-Name-First: Harleen Author-X-Name-Last: Kaur Title: Application of modified fuzzy TOPSIS in optimising competency and strategic success Abstract: The strategic success of an industry depends upon manufacturing competencies, that is, their competitive advantage. If the industry ensures better quality and is more reliable than its competitors, this will translate into increased sales, and the creation of a sound customer base for greater market share, thus returning with enhanced profit, growth, and expansion. Competitive priorities are the operating advantages that a firm's processes must possess in order to outperform its competitors. The operating advantage for the industry is assessed, evaluated, and measured with the help of the parameters of cost, quality, time, design, flexibility, etc. Firms have traditionally pursued these goals through the adoption of advanced technologies, and innovative manufacturing practices, such as concurrent engineering, JIT, and empowerment of workers. This paper suggests the use of modified fuzzy TOPSIS method for optimisation of strategic success and competency. Journal: Int. J. of Management Concepts and Philosophy Pages: 20-42 Issue: 1 Volume: 14 Year: 2021 Keywords: competency; strategic success; modified fuzzy TOPSIS. File-URL: http://www.inderscience.com/link.php?id=115612 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:1:p:20-42 Template-Type: ReDIF-Article 1.0 Author-Name: Terje Berg Author-X-Name-First: Terje Author-X-Name-Last: Berg Author-Name: Dag Øivind Madsen Author-X-Name-First: Dag Øivind Author-X-Name-Last: Madsen Author-Name: Lars Hvoslef Author-X-Name-First: Lars Author-X-Name-Last: Hvoslef Author-Name: Jørgen Sund Author-X-Name-First: Jørgen Author-X-Name-Last: Sund Title: To what extent are balanced scorecards used to manage sustainability? Survey evidence from Norway Abstract: It has been suggested that a balanced scorecard (BSC) can be a useful tool for measuring and managing sustainability performance. Therefore, researchers have advanced the related concept of a sustainability balanced scorecard (SBSC). However, little is known about the extent to which SBSCs are used in practice. This research paper aims to use a survey-based approach to map the extent to which BSCs are used to manage sustainability in Norway. The survey shows that awareness and adoption of SBSCs are low among Norwegian organisations. This finding is surprising given that Norwegian organisations have considerable experience using the standard BSC, and the socio-political context has favoured ideas such as sustainability and corporate responsibility. The findings are also relevant to debates concerning the diffusion of management accounting innovations since the study provides insight into patterns of how a global management accounting innovation is adapted and received in a local institutional context. Journal: Int. J. of Management Concepts and Philosophy Pages: 43-63 Issue: 1 Volume: 14 Year: 2021 Keywords: balanced scorecard; BSC; sustainability; sustainable development; management accounting innovation; management fashion. File-URL: http://www.inderscience.com/link.php?id=115613 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:1:p:43-63 Template-Type: ReDIF-Article 1.0 Author-Name: Suresh Singh Author-X-Name-First: Suresh Author-X-Name-Last: Singh Title: Skills of a master strategist Abstract: Excellent tennis players are not those who possess good rackets but those who know how to use a racket well. Without skills, tools are of little use. Unfortunately, strategic management literature and teaching emphasise tools over skills. Scant attention is paid to the strategist as an individual and the skills needed to be a master strategist. More importantly, the crucial link between the tools and the skills has been lost. Building upon literature review from various fields, this paper addresses these gaps by delineating core, domain independent skills of a master strategist and putting forth a mapping between these skills and commonly used strategy tools to re-establish the link between the two. Journal: Int. J. of Management Concepts and Philosophy Pages: 81-94 Issue: 1 Volume: 14 Year: 2021 Keywords: strategist; strategy tools; strategy skills; strategy development; strategic thinking. File-URL: http://www.inderscience.com/link.php?id=115614 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:1:p:81-94 Template-Type: ReDIF-Article 1.0 Author-Name: S. Akhiljyoth Author-X-Name-First: S. Author-X-Name-Last: Akhiljyoth Author-Name: M. Vinod Author-X-Name-First: M. Author-X-Name-Last: Vinod Title: Revenue management using dynamic pricing strategies: modelling and simulation Abstract: Studies in the field of revenue management have a history of many decades. This practice has grown from its origins in air travel to its current status as a major business practice in a wide range of industry areas including hospitality, energy, retail, manufacturing, and many more. Majority of the research going on in this sector is focussed on creating specific solutions. This narrow-minded approach is making the implementation of revenue optimisation in real life a tedious process. Demand is dynamic in nature and the market is having high volatility. Creating a revenue management model based on dynamic pricing which can stay reliable in multiple scenarios with fluctuating demand is the essence of this work. It also searches for simplistic models which show flexibility and efficiency with the help of market data. Initially the system will be fabricated based on a synthetic data relying on hotel management curves. Later on, the model will be moulded to be applicable to various industries involving booking functionalities. Journal: Int. J. of Management Concepts and Philosophy Pages: 1-19 Issue: 1 Volume: 14 Year: 2021 Keywords: revenue management; demand function; simulation; algorithmic design; revenue forecasting. File-URL: http://www.inderscience.com/link.php?id=115615 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:1:p:1-19 Template-Type: ReDIF-Article 1.0 Author-Name: Archana Singh Author-X-Name-First: Archana Author-X-Name-Last: Singh Title: Antecedents of self-service technology in brick and mortar stores in India: an empirical study in the COVID-19 pandemic environment Abstract: Due to COVID-19 pandemic environment, consumers have started shifting from offline to online shopping. Self-service technology (SST) has now become the need of the hour for brick and mortar stores. An empirical study is conducted and technology acceptance model is used to validate the facts. The study established that trust and reliability, time and convenience, and self-efficacy are the exogenous variable making a significant impact on perceived ease of use and perceived usefulness. Perceived ease of use and perceived usefulness create a significant impact on intention and attitude towards self-service technology, leading to its actual use. When compared with developed nations self-service technology is comparatively newer in India; this research will help retailers in understanding about the factors, which contribute towards acceptance and adoption of self-service technology in brick and mortar stores. Journal: Int. J. of Management Concepts and Philosophy Pages: 244-258 Issue: 3 Volume: 14 Year: 2021 Keywords: self-service technology; SST; technology in retail store; brick and mortar stores; technology acceptance model; TAM; COVID-19; India. File-URL: http://www.inderscience.com/link.php?id=118969 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:3:p:244-258 Template-Type: ReDIF-Article 1.0 Author-Name: E.M. Santhosh Author-X-Name-First: E.M. Author-X-Name-Last: Santhosh Author-Name: S. Vinodh Author-X-Name-First: S. Author-X-Name-Last: Vinodh Title: A case study on value stream mapping in a heavy engineering industry Abstract: Value stream mapping (VSM) is one of the primary tools of lean manufacturing facilitating workplace organisation, improved quality, process optimisation and so on. The purpose of this article is to report a study on value stream mapping (VSM) in a heavy engineering fabrication industry. A case study of VSM of a particular product in a heavy engineering fabrication industry is done. The current state map is developed and wastes are identified and reduced in the future state along with improvements. The results of VSM study indicated the initial lead-time of 192.63 days and initial cycle time of 138.56 days. After recognising wastes or non-value added activities and initiating improvement actions, reduced lead-time is 164.41 days (85% of initial lead-time) and reduced cycle time is 106.13 days (77% of initial cycle time). The practical implications are discussed. Journal: Int. J. of Management Concepts and Philosophy Pages: 259-270 Issue: 3 Volume: 14 Year: 2021 Keywords: lean manufacturing; value stream mapping; VSM; lead-time; cycle time; heavy engineering industry. File-URL: http://www.inderscience.com/link.php?id=118970 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:3:p:259-270 Template-Type: ReDIF-Article 1.0 Author-Name: Piyush Sehgal Author-X-Name-First: Piyush Author-X-Name-Last: Sehgal Author-Name: Chandan Deep Singh Author-X-Name-First: Chandan Deep Author-X-Name-Last: Singh Author-Name: Harleen Kaur Author-X-Name-First: Harleen Author-X-Name-Last: Kaur Author-Name: Neeraj Kumar Author-X-Name-First: Neeraj Author-X-Name-Last: Kumar Title: Role of CMMS for optimising performance of Indian manufacturing industries Abstract: With the help of CMMS, it becomes easy to predict which assets will require preventive maintenance improving the business of the organisation while reducing costs and increasing profits. CMMS enables to structure work orders efficiently without losing time on excessive paper work and administration. It makes sure that all tasks are in order so that organisations focus on doing the job. This makes the management of organisation a lot easier. Overall, good CMMS improves maintenance practices by introducing timesaving features while reducing costs. A well-managed process for the storage and availability of accurate data in decision making leads to a reliable and high-quality asset. This study presents the role of CMMS in improving manufacturing performance of Indian manufacturing industries. Journal: Int. J. of Management Concepts and Philosophy Pages: 271-282 Issue: 3 Volume: 14 Year: 2021 Keywords: CMMS; manufacturing performance; manufacturing industries. File-URL: http://www.inderscience.com/link.php?id=118971 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:3:p:271-282 Template-Type: ReDIF-Article 1.0 Author-Name: Yundong Huang Author-X-Name-First: Yundong Author-X-Name-Last: Huang Title: Uncertainty in work motivation theory-building Abstract: This article responds to Locke and Latham's (2004) masterpiece, "What should we do about motivation theory? Six recommendations for the twenty-first century." In their paper, Locke and Latham reviewed major motivation theories and emphasised motivation theory development's future direction, proposing six recommendations to build a more valid, more complete theory. Seventeen years later, however, the literature lacks this type of refined theory, and what has prevented its development remains unclear. This article discusses previous theory-building attempts' hidden assumptions. It is also the first article to point out sources of uncertainty that have prevented scholars' creation of an integrated work motivation theory in the way Locke and Latham proposed. Understanding such sources of uncertainty is important to theory-building; indeed, it is more important than proposing a new theory. Journal: Int. J. of Management Concepts and Philosophy Pages: 212-223 Issue: 3 Volume: 14 Year: 2021 Keywords: motivation; uncertainty; work motivation theory; organisational behaviour. File-URL: http://www.inderscience.com/link.php?id=118972 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:3:p:212-223 Template-Type: ReDIF-Article 1.0 Author-Name: Dong Van Vu Author-X-Name-First: Dong Van Author-X-Name-Last: Vu Author-Name: Lien Thi Thuy Le Author-X-Name-First: Lien Thi Thuy Author-X-Name-Last: Le Author-Name: Thang Quoc Nguyen Author-X-Name-First: Thang Quoc Author-X-Name-Last: Nguyen Author-Name: Cong Van Nguyen Author-X-Name-First: Cong Van Author-X-Name-Last: Nguyen Title: Factors affecting individual customer satisfaction with the service quality of Vietnamese banks Abstract: The main objective of this study is to identify and measure the factors affecting customer satisfaction with the quality of service at Vietnamese commercial banks. Research data was collected through convenient sampling with 182 customers using the services of commercial banks. Using the SERVPERF model as a basis for research, the groups of factors that reflect reliability, responsiveness, tangibility, assurance, and empathy were used to measure the impact of quality service of commercial banks on customer satisfaction. After assessing the reliability of data and scales, the study conducted the regression analysis to consider each correlation relations, examine theoretical models and hypotheses. The results show that three elements of service quality positively influence customer satisfaction in descending order: assurance, empathy and tangibility. Unlike many studies in published countries, our research shows that in Vietnam, the factors that reflect reliability and responsiveness have no significant impact on satisfaction. Individual customers in Vietnam have little expectation of the bank's reputation and credibility and pay little attention to the image that the bank creates. From the results of this analysis, the study gave some implications for bank administrators to improve the quality of banking services. Journal: Int. J. of Management Concepts and Philosophy Pages: 193-211 Issue: 3 Volume: 14 Year: 2021 Keywords: assurance; customer satisfaction; empathy; reliability; responsiveness; service quality; tangibility; Vietnamese commercial banks. File-URL: http://www.inderscience.com/link.php?id=118973 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:3:p:193-211 Template-Type: ReDIF-Article 1.0 Author-Name: Pável Reyes-Mercado Author-X-Name-First: Pável Author-X-Name-Last: Reyes-Mercado Author-Name: Guillermo Jesús Larios Hernández Author-X-Name-First: Guillermo Jesús Larios Author-X-Name-Last: Hernández Title: Introducing the concept of wishful thinking in entrepreneurial marketing: a semantic analysis and research propositions Abstract: As marketers and entrepreneurs engage in effectuation and develop intuition based on low data, uncertainty, and ambiguous business environments, they are prone to exhibit wishful thinking, which may influence decision making. We outline the concept and dimensions of wishful thinking and introduce it to the decision-making process in entrepreneurial marketing. Based on a semantic analysis, we synthesise a definition of wishful thinking by borrowing from the available literature that has studied why people tend to inflate the likelihood of desirable events or deflate the likelihood of undesirable events. Resulting dimensions for wishful thinking pertains managerial expectations, a desirability bias, and probability judgement on the occurrence of some outcomes critical for ventures. We advance research proposals to understand the decision-making process in entrepreneurial marketing. We hope that other researchers engage in a fruitful debate to understand the implications from this study. Journal: Int. J. of Management Concepts and Philosophy Pages: 224-243 Issue: 3 Volume: 14 Year: 2021 Keywords: wishful thinking; heuristics; biases; semantic analysis; entrepreneurial marketing. File-URL: http://www.inderscience.com/link.php?id=118974 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:3:p:224-243 Template-Type: ReDIF-Article 1.0 Author-Name: Avirupa Basu Author-X-Name-First: Avirupa Author-X-Name-Last: Basu Author-Name: Pratap Chandra Mandal Author-X-Name-First: Pratap Chandra Author-X-Name-Last: Mandal Title: The Santa Clara ethics scale: conceptual review and discussion on its application as an online ethical assessment tool Abstract: In the contemporary world plagued by the COVID pandemic, organisations have shifted to a virtual mode of operation. Due to the geographical barriers placed on the stakeholders of such organisations, it has become difficult to monitor the work proceedings like before. Especially in the realm of ethics, it is very difficult to keep a track on whether stakeholders are conducting their daily operations in a moral and rightful manner. It is necessary to have an assessment tool can help organisations measure the ethical orientation of stakeholders and take remedial actions if necessary. The Santa Clara ethics scale was introduced as a brief and cost-effective measure for assessing ethics. In the present study, a concise description of the original paper, followed by the conceptual analysis, is presented, to analyse how it can be used as an online ethical assessment tool in the COVID period and its aftermath. Journal: Int. J. of Management Concepts and Philosophy Pages: 95-113 Issue: 2 Volume: 14 Year: 2021 Keywords: ethics; COVID; conceptual analysis; organisation; ethical assessment tool. File-URL: http://www.inderscience.com/link.php?id=117973 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:2:p:95-113 Template-Type: ReDIF-Article 1.0 Author-Name: Rafael Borim-de-Souza Author-X-Name-First: Rafael Author-X-Name-Last: Borim-de-Souza Author-Name: Jacques Haruo Fukushigue Jan-Chiba Author-X-Name-First: Jacques Haruo Fukushigue Author-X-Name-Last: Jan-Chiba Author-Name: Beatriz Lima Zanoni Author-X-Name-First: Beatriz Lima Author-X-Name-Last: Zanoni Title: Bourdieusian (re)significations for the concepts of man, organisation and society for organisation studies: agent, region and bodies Abstract: The interest in (re)signifying concepts common to theories that debate organisations represents the objective for which this essay was developed. In order to ensure coherence and depth to the debate, it was decided to discuss the (re)significations of the concepts of man, organisation and society. The domination symbolism, the centrality in relations and the distrust of historical objectivity, as well as other attributes of the Bourdieusian sociology, served the interest of (re)signifying the concepts of man, organisation and society for organisation studies. Through the Bourdieusian sociology, a (re)signification of man, organisation and society to organisation studies is proposed: the concept of agent (re)signifies the man; the concept of region (re)signifies the organisation; and, the concept of a set of bodies (re)signifies the society. Journal: Int. J. of Management Concepts and Philosophy Pages: 135-153 Issue: 2 Volume: 14 Year: 2021 Keywords: organisation studies; Bourdieusian sociology; Bourdieu; men; agent; organisations; region; society; set of bodies. File-URL: http://www.inderscience.com/link.php?id=117974 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:2:p:135-153 Template-Type: ReDIF-Article 1.0 Author-Name: Håkan Nilsson Author-X-Name-First: Håkan Author-X-Name-Last: Nilsson Author-Name: Ali Kazemi Author-X-Name-First: Ali Author-X-Name-Last: Kazemi Title: 'Mindful' human resource management: combining Buddhist principles of enlightenment with diversity management Abstract: Over the last two decades, numerous organisational scholars have emphasised the importance of enhancing ethics and workplace diversity within organisations. The aim of the present article is to present a workplace diversity perspective on human resource management by advancing the notion of mindful human resource management that builds upon Buddhism's notions of wisdom, ethical conduct, and concentration, thus facilitating a steady form of attention and a non-judgmental state of mind. We propose that combining the three characteristics of the Buddhist path can help human resource managers to be more ethically minded, diversity conscious, compassionate, and caring in their decisions and actions. Journal: Int. J. of Management Concepts and Philosophy Pages: 114-134 Issue: 2 Volume: 14 Year: 2021 Keywords: mindfulness; diversity management; Buddhism; human resource management. File-URL: http://www.inderscience.com/link.php?id=117978 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:2:p:114-134 Template-Type: ReDIF-Article 1.0 Author-Name: Valentina Tymoshenko Author-X-Name-First: Valentina Author-X-Name-Last: Tymoshenko Title: The nature of scientific progress in organisational research Abstract: Organisational theories differ from theories in natural sciences and many theories in social sciences as they are too ambiguous to be tested empirically and there are no competition and natural selection between different theories. In addition, different philosophical assumptions held by organisational researchers from different camps prevent this selection. Given this fragmented nature of organisational sciences and the eclectic nature of organisational theories, which precludes its empirical testing and natural selection, the paper asks and discusses what is meant by progress in social sciences in general and in organisational research in particular. The progress in organisational sciences is equated to theory development as the end in itself while the latest consists from observations and classifications instead of generalisations and increase in explanatory and predictive power. The position that organisational theories should be accessible to empirical tests by clearly delineating their domain of application is defended. Journal: Int. J. of Management Concepts and Philosophy Pages: 154-167 Issue: 2 Volume: 14 Year: 2021 Keywords: scientific progress; organisational theories; philosophy of science; theoretical contribution; institutional theory. File-URL: http://www.inderscience.com/link.php?id=117979 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:2:p:154-167 Template-Type: ReDIF-Article 1.0 Author-Name: Dag Øivind Madsen Author-X-Name-First: Dag Øivind Author-X-Name-Last: Madsen Author-Name: Terje Berg Author-X-Name-First: Terje Author-X-Name-Last: Berg Author-Name: Espen Veen Hansen Author-X-Name-First: Espen Veen Author-X-Name-Last: Hansen Author-Name: Simen Ekeland Solberg Author-X-Name-First: Simen Ekeland Author-X-Name-Last: Solberg Title: Close encounters of the 4th kind? An exploration of the state of Industry 4.0 in Norway Abstract: Industry 4.0 (I4.0) generally refers to the fourth industrial revolution in manufacturing and the use of new technologies such as big data analytics, robotics, and artificial intelligence to transform production processes. During the last decade, I4.0 has attracted enormous attention. Studies show that I4.0 has had a considerable impact on organisational practices in many countries and regions of the world. In Norway, there is limited knowledge about the extent to which the concept has impacted organisational practices. This paper reports on a survey of Norwegian organisations and provides an up-to-date picture and status report. Overall, the results indicate that the impact of I4.0 has so far been modest. The paper discusses possible explanations for why I4.0, despite its worldwide popularity, so far appears to have had a limited impact on the practices of Norwegian organisations. Journal: Int. J. of Management Concepts and Philosophy Pages: 168-192 Issue: 2 Volume: 14 Year: 2021 Keywords: Industry 4.0; fourth industrial revolution; technology; adoption; implementation; survey; Norway. File-URL: http://www.inderscience.com/link.php?id=117980 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijmcph:v:14:y:2021:i:2:p:168-192