Template-Type: ReDIF-Article 1.0 Author-Name: C.R. Oruthotaarachchi Author-X-Name-First: C.R. Author-X-Name-Last: Oruthotaarachchi Author-Name: W.M.J.I. Wijayanayake Author-X-Name-First: W.M.J.I. Author-X-Name-Last: Wijayanayake Title: Developing a multi-perspective capability model for organisational business process management maturity assessment in digital era Abstract: Many research studies have identified business process management (BPM) as the top business priority. Several opportunities and challenges have arisen due to digitisation, including a shift in how BPM initiatives are managed, and the development of new capabilities businesses should incorporate for BPM success. Various BPM capability assessment models have been discovered in the literature to date. However, these models must be revised to include digital BPM advancements to fit with the organisational contexts in the digital age. This study aims to determine the fundamental components of BPM capacity evaluation in current organisational environments. A new BPM capacity assessment model with 21 capability elements was established based on the findings of this study. Future implications of this research study can empirically evaluate the developed model and expand the identified capability elements to a model for assessing organisational BPM maturity. Journal: Int. J. of Information Systems and Change Management Pages: 191-208 Issue: 3 Volume: 13 Year: 2023 Keywords: business process management; BPM capability assessment; BPM maturity; qualitative data analysis; thematic data analysis. File-URL: http://www.inderscience.com/link.php?id=133356 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijiscm:v:13:y:2023:i:3:p:191-208 Template-Type: ReDIF-Article 1.0 Author-Name: Heng-Li Yang Author-X-Name-First: Heng-Li Author-X-Name-Last: Yang Author-Name: Shiang-Lin Lin Author-X-Name-First: Shiang-Lin Author-X-Name-Last: Lin Title: The consideration factors of adopting location-based advertising push platform Abstract: The location-based advertising (LBA) service has gradually become a new advertising strategy for merchants. However, an emerging service will be widely adopted after the demands and expectations to the service are well comprehended to prevent the potential risk of adopting this service. In light of this, referring to the framework of technology-organisation-environment, the theory of diffusion on innovation, and the advertising effectiveness, this study categorised five consideration dimensions and 23 factors, and applied fuzzy analytic hierarchy process (FAHP) and collocated with decision-making trial and evaluation laboratory (DEMATEL) to analyse the considered factors when merchants assessing to migrate LBA push platforms. The results indicate that increasing profit, increasing customer flow rate, and improving flexibility for real-time promotion are the top three critical factors for merchants. Besides, the factors of obtaining exposure for product/service, increasing ad click-through rate, and prompting more customers to get membership do have high interrelationships with other factors. Journal: Int. J. of Information Systems and Change Management Pages: 209-233 Issue: 3 Volume: 13 Year: 2023 Keywords: local-based advertising; advertising effectiveness; IT adoption; fuzzy analytic hierarchy process; FAHP; decision making trial and evaluation laboratory. File-URL: http://www.inderscience.com/link.php?id=133358 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijiscm:v:13:y:2023:i:3:p:209-233 Template-Type: ReDIF-Article 1.0 Author-Name: Fan Zhao Author-X-Name-First: Fan Author-X-Name-Last: Zhao Author-Name: Kazuo Nakatani Author-X-Name-First: Kazuo Author-X-Name-Last: Nakatani Title: The impact of user familiarity to ERP usage: an empirical study Abstract: ERP vendors are rapidly updating their systems with emerging technology every year. Many companies are trying to catch up with the speed by upgrading their current ERP systems. Although various IS acceptance models, including the TAM model, were developed to understand the ERP end-users' behavioural intention, few studies have examined the effects of familiarity from a user perspective. This study focuses on usability issues of current ERP systems and gains an in-depth understanding of familiarity in the context of ERP continuance usage. We collected data from a user practice experiment to investigate how this cognitive and affective factor, familiarity, is interrelated with ERP users' continuance intention. The results support the criticism of TAM and show the importance of familiarity as an additional critical construct to the context of ERP adoption. Implications for both academic research and practice, as well as suggestions for future studies, are discussed. Journal: Int. J. of Information Systems and Change Management Pages: 265-283 Issue: 3 Volume: 13 Year: 2023 Keywords: enterprise resource planning; ERP; familiarity; continuous usage. File-URL: http://www.inderscience.com/link.php?id=133360 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijiscm:v:13:y:2023:i:3:p:265-283 Template-Type: ReDIF-Article 1.0 Author-Name: Raghu Nandan Chawla Author-X-Name-First: Raghu Nandan Author-X-Name-Last: Chawla Author-Name: Praveen Goyal Author-X-Name-First: Praveen Author-X-Name-Last: Goyal Author-Name: Deepak Saxena Author-X-Name-First: Deepak Author-X-Name-Last: Saxena Title: Exploring the drivers of digital transformation in Indian organisations: a multi-sector study Abstract: Digital transformation (DT) has presented tremendous opportunities and challenges to organisations. By leveraging continuously emerging digital technologies, organisations are increasingly pursuing to make their business models efficient and smart. Consequently, research on DT has gained significant momentum in academia and practice. Although many studies present insights about DT as a phenomenon, the underlying factors encouraging such transformations are not frequently evaluated and discussed, and less so in Indian context. This study addresses this research gap by conducting a multiple case study of six organisations engaged in DT and identifying primary reasons driving the organisations towards DT. These factors are broadly classified into four categories - business innovation and process improvement, business sustainability, internal digital aspirations, and unplanned external exigencies. The study empirically identifies the drivers of DT that beginner organisations can use to address 'where to start for DT'. The well-established organisations can use these drivers as a baseline to assess, contextualise and strategise their DT efforts to improve the success rates of their DT endeavours. Journal: Int. J. of Information Systems and Change Management Pages: 234-264 Issue: 3 Volume: 13 Year: 2023 Keywords: digital transformation; transformation drivers; digital adoption; digitisation. File-URL: http://www.inderscience.com/link.php?id=133362 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijiscm:v:13:y:2023:i:3:p:234-264 Template-Type: ReDIF-Article 1.0 Author-Name: Kraiwit Leekpai Author-X-Name-First: Kraiwit Author-X-Name-Last: Leekpai Author-Name: Nazrul Islam Author-X-Name-First: Nazrul Author-X-Name-Last: Islam Title: Factors influencing activity-based costing adoption: do they vary among types of organisation? Abstract: Activity-based costing (ABC) serves organisations by making component costs explainable, but its adoption was not considered easy in organisations. The crucial thing is that the factors relevant to adoption process could vary in degrees of importance from one type of organisation to another. This study aimed at developing a comprehensive list of factors of ABC adoption process and checking whether the variation exists. In-depth interviews were conducted to check the factors found in literatures and find missing factors. A questionnaire was developed from the comprehensive factor list and distributed among the accountants of organisations to score factors' relative importance. Statistical analysis was carried out to find the importance of the factors and check the variation. The study found the variation of factors' relative importance in trading organisation for the adoption decision and the implementation of ABC. However, it did not find any variation in benefits among different types of organisations. Journal: Int. J. of Information Systems and Change Management Pages: 284-305 Issue: 3 Volume: 13 Year: 2023 Keywords: activity-based costing; ABC; time-driven activity-based costing; TDABC; diffusion; adoption; decision; implementation; benefit; variation. File-URL: http://www.inderscience.com/link.php?id=133363 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijiscm:v:13:y:2023:i:3:p:284-305