Template-Type: ReDIF-Article 1.0 Author-Name: Sandra Rolim Ensslin Author-X-Name-First: Sandra Rolim Author-X-Name-Last: Ensslin Author-Name: Daiana Rafaela Pedersini Author-X-Name-First: Daiana Rafaela Author-X-Name-Last: Pedersini Author-Name: Laís Karine Sardá Martins Author-X-Name-First: Laís Karine Sardá Author-X-Name-Last: Martins Author-Name: Larissa Marx Welter Author-X-Name-First: Larissa Marx Author-X-Name-Last: Welter Author-Name: Ademar Dutra Author-X-Name-First: Ademar Author-X-Name-Last: Dutra Author-Name: Leonardo Ensslin Author-X-Name-First: Leonardo Author-X-Name-Last: Ensslin Title: The perspective of including social control in organisational performance management Abstract: The purpose of this investigation was to conduct an integrative review, of theoretical studies, emphasising how the process of organisational performance management can improve by considering elements of social control. Utilising ProKnow-C, 55 theoretical scientific papers regarding performance evaluation were selected. A framework was suggested that considers the relationship between management's guiding concept properties and the elements of social control, indicating engagement as the central element of the discussions. After comparing the framework with 39 papers informing the construction of the management concept, it was discovered that while the literature acknowledges the indispensability of social control elements for efficient organisational performance management, discourses predominantly concentrate on the mechanism of communication and learning. On the other hand, culture and engagement are still explored in a limited manner. Following these findings, a research agenda was suggested to direct discussions towards involving aspects related to these two elements. Journal: Int. J. of Business Performance Management Pages: 1-24 Issue: 1 Volume: 27 Year: 2026 Keywords: performance evaluation; performance measurement and management; social control; performance evaluation system; performance measurement; literature review; integrative review. File-URL: http://www.inderscience.com/link.php?id=150343 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:1:p:1-24 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad R. Alsaber Author-X-Name-First: Ahmad R. Author-X-Name-Last: Alsaber Author-Name: Anwar Al-Kandari Author-X-Name-First: Anwar Author-X-Name-Last: Al-Kandari Author-Name: Mohamad Alnajem Author-X-Name-First: Mohamad Author-X-Name-Last: Alnajem Author-Name: Omar Al-Husainan Author-X-Name-First: Omar Author-X-Name-Last: Al-Husainan Author-Name: Aly Mansour Author-X-Name-First: Aly Author-X-Name-Last: Mansour Author-Name: Karim Ullah Author-X-Name-First: Karim Author-X-Name-Last: Ullah Author-Name: Rania Nafea Author-X-Name-First: Rania Author-X-Name-Last: Nafea Title: Assessing the efficiency of the ISO 9001 quality management system in the Kuwaiti banking industry through the application of the structural equation model Abstract: The paper aims to evaluate the effectiveness of ISO 9001 in improving sustainable service quality of banks in Kuwait. The data from a sample 360 respondents is analysed using structured equation modelling (SEM) in SmartPLS to evaluate the degree of achievement in important standard's objectives, namely competency framework, customer focus, risk-based thinking, leadership and commitment. The study goes further to evaluate how the ISO 9001 effectiveness transforms into organisational performance in Banks. Finally, the model fit is assessed to reveal its good fit. The findings have interestingly shown that the ISO 9001 implementation seems to be creating effectiveness through more workers, in this case bankers, centric elements such as competency framework, their risk-taking behaviour. However, little evidence is found for the factors extrinsic to the workers, such as customer focus and leadership and commitment. These findings imply that ISO 9001 requires adoption and implementation strategies, which needs to gear around rationalising and embedding the ISO 9001 principles as these being intrinsic to employees. Approaching the ISO 9001 as imposition from leadership or even showing it as requirement of the customers will be less likely to work in the banking services at Kuwait. Journal: Int. J. of Business Performance Management Pages: 73-95 Issue: 1 Volume: 27 Year: 2026 Keywords: Kuwait; banking sector; ISO 9001 effectiveness; performance; SEM-PLS; QMS; conceptual framework. File-URL: http://www.inderscience.com/link.php?id=150344 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:1:p:73-95 Template-Type: ReDIF-Article 1.0 Author-Name: Elen Paraskevi Paraschi Author-X-Name-First: Elen Paraskevi Author-X-Name-Last: Paraschi Author-Name: Antonios Georgopoulos Author-X-Name-First: Antonios Author-X-Name-Last: Georgopoulos Author-Name: Leonidas Maroudas Author-X-Name-First: Leonidas Author-X-Name-Last: Maroudas Author-Name: Eleftherios Aggelopoulos Author-X-Name-First: Eleftherios Author-X-Name-Last: Aggelopoulos Title: Improving firm's financial performance through HR-focused corporate social responsibility: evidence from the Greek stock market Abstract: Drawing from the existing literature which provides evidence that companies with happier employees deliver better stock returns, this study investigates the link between stock market returns and employee-focused corporate social responsibility. To this end, the financial performance of publicly traded companies listed on two best-employer lists (Randstad and Great Place to Work Greece) was analysed for the last five years (2018-2022). The analysis reveals that the best-employer firms' portfolios outperform the general stock index over the five-year period. Moreover, the results indicate that the more often a company appears in the best-employer lists, the higher its average stock performance and ROE is. Therefore, this study adds to the body of research that prompts companies to invest in their human resources as a source of competitive advantage translated into financial among other gains. Journal: Int. J. of Business Performance Management Pages: 52-72 Issue: 1 Volume: 27 Year: 2026 Keywords: financial performance; stock market; job satisfaction; HRM. File-URL: http://www.inderscience.com/link.php?id=150345 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:1:p:52-72 Template-Type: ReDIF-Article 1.0 Author-Name: Abdualsalam A.H. Al-Alimi Author-X-Name-First: Abdualsalam A.H. Author-X-Name-Last: Al-Alimi Author-Name: Gabr A.E. Alsanabani Author-X-Name-First: Gabr A.E. Author-X-Name-Last: Alsanabani Author-Name: Mogeeb A.A. Mosleh Author-X-Name-First: Mogeeb A.A. Author-X-Name-Last: Mosleh Title: Impact of applying governance on achieving administrative invention: a case study in Yemeni universities Abstract: The current literature in the administration domain proposes that governance is essential to enhancing invention outcomes. However, a few studies have examined the relationship between governance and the administrative innovation of higher education organisations. This study pursues to investigate the effect of applying governance on the administrative invention at Yemeni universities. A questionnaire was used with a quantitative technique (descriptive and correlational) to gather data from academic and administrative leaders at ten Yemeni universities. Statistical analyses were conducted on 205 valid questionnaires. The study concluded that governance has a positive impact on the outcome of Yemeni universities' administrative invention. In contrast, study results showed that significant evidence within the governance dimensions had an impact on administrative innovation. The study's recommendations indicated that the universities under investigation should pay more attention to implementing governance principles to enhance employee innovation and improve overall university performance. Journal: Int. J. of Business Performance Management Pages: 96-116 Issue: 1 Volume: 27 Year: 2026 Keywords: administrative invention; governance; Yemeni institutes. File-URL: http://www.inderscience.com/link.php?id=150346 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:1:p:96-116 Template-Type: ReDIF-Article 1.0 Author-Name: Ali El Idrissi Author-X-Name-First: Ali El Author-X-Name-Last: Idrissi Author-Name: Mohamed Fourka Author-X-Name-First: Mohamed Author-X-Name-Last: Fourka Title: Performance in virtual teams: a quantitative study with PLS-SEM Abstract: The last decade has been characterised by the growing prevalence of virtual teams (VTs). As individuals start to work together, they face and manifest a mixture of positive and negative synergies. The lack of social interaction prevents VT members from engaging in informal communication and building relationships. However, VT can benefit from the opportunities offered by the use of technology to communicate and collaborate. This work aims to identify the factors impacting virtual team performance (VTP). Based on a literature review, we elaborated a conceptual model to explain the determinants of performance in a virtual environment. This proposed model was tested through a quantitative approach using the PLS-SEM technique. Data was collected from 323 VT members using an online questionnaire. Data was analysed using SmartPLS-4. Our main finding is that VTP can be explained by the interaction of 11 factors categorised into four categories: context factors, individual factors, group dynamics, and team orchestration. Journal: Int. J. of Business Performance Management Pages: 117-137 Issue: 1 Volume: 27 Year: 2026 Keywords: virtual teams; distributed teams; dispersed teams; global virtual teams; virtual team performance; VTP; technology-mediated communication; TMC; quantitative approach; PLS-SEM; SmartPLS-4. File-URL: http://www.inderscience.com/link.php?id=150347 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:1:p:117-137 Template-Type: ReDIF-Article 1.0 Author-Name: Asael Islas-Moreno Author-X-Name-First: Asael Author-X-Name-Last: Islas-Moreno Author-Name: Alejandro Rodríguez-Ortega Author-X-Name-First: Alejandro Author-X-Name-Last: Rodríguez-Ortega Author-Name: Gabriel Aguirre-Álvarez Author-X-Name-First: Gabriel Author-X-Name-Last: Aguirre-Álvarez Title: What is a successful enterprise in the agricultural, livestock and agro-industrial sectors? Abstract: Business success is difficult to define, even more so in agriculture where entrepreneurship research is still being consolidated. This study answers: what criteria define business success in the agricultural, livestock and agro-industrial sectors? Twenty-seven experts with three different profiles (academic-researcher, entrepreneur, and supplier or customer) were consulted. A total of 47 criteria were identified and their relationship with the type of expert and the sector was analysed using multivariate classification techniques. Six essential criteria were identified on which there is consensus among experts. It is concluded that a successful enterprise in the agricultural, livestock and agro-industrial sectors is one that: expands its opportunities through the training of its human resources and the incorporation of technology; expands by increasing the scale of its original operations and by integrating other links in the value chain; and manages to differentiate itself from its competitors due to the material quality of its products. Journal: Int. J. of Business Performance Management Pages: 25-51 Issue: 1 Volume: 27 Year: 2026 Keywords: agribusiness; agricultural entrepreneurship; business success; case study; expert; financial performance; non-financial performance. File-URL: http://www.inderscience.com/link.php?id=150349 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:1:p:25-51 Template-Type: ReDIF-Article 1.0 Author-Name: Ajay Kumar Patel Author-X-Name-First: Ajay Kumar Author-X-Name-Last: Patel Author-Name: Swati Sharma Author-X-Name-First: Swati Author-X-Name-Last: Sharma Author-Name: Shikha Jalota Author-X-Name-First: Shikha Author-X-Name-Last: Jalota Title: Predicting the financial distress of Indian hotels: an empirical analysis using Altman scores Abstract: The purpose of this paper is to assess the financial distress of Indian hotels by using Altman scores (<i>Zo</i>, <i>Zs</i>, and <i>Zem</i>). Further, it also endeavours to identify and suggest the Altman model and variables significant in assessing the financial distress for the hotel industry. The prediction models developed by Edward Altman, i.e., Z scores are applied to analyse possible financial distress conditions for hotels in India. The logistic panel regression model is applied to identify Altman model and variables significant in evaluating the financial distress of hotels. The findings suggest that more than 50% of hotels studied are under distressed condition as per all Altman's model, i.e., <i>Zo</i>, <i>Zem</i> and <i>Zs</i> scores. The Altman financial distress score results were similar to each other and also significantly similar to results identified by key financial indicators. The result revealed that all Altman models were significant, but the <i>Zem</i> model, for non-manufacturing firms in an emerging economy, had the highest number of significant variables. Journal: Int. J. of Business Performance Management Pages: 139-164 Issue: 2 Volume: 27 Year: 2026 Keywords: financial distress; FD; Altman Z scores; hotels; panel regression. File-URL: http://www.inderscience.com/link.php?id=152306 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:2:p:139-164 Template-Type: ReDIF-Article 1.0 Author-Name: Marisangela Bastos Lima Csik Author-X-Name-First: Marisangela Bastos Lima Author-X-Name-Last: Csik Author-Name: Alvair Silveira Torres Junior Author-X-Name-First: Alvair Silveira Torres Author-X-Name-Last: Junior Title: Startup-corporation relationship forms: systematic literature review and the possible paths Abstract: Startups seek to scale innovative business models and corporations need speed to launch new products and services based on innovations. It seems a perfect relationship match. However, to achieve this, it is necessary to establish partnerships with these agents. To have a good relationship, it is important to understand what the partnership involves. This is the main objective of this study. These relationships reveal different forms of interaction, characteristics, and particularities. To understand the key elements involved in the relationship with startups and corporations, it developed a systematic literature review (SLR) with 58 academic references, with the majority extracted from the Scopus and Web of Science (WOS) databases. From these references were constructed a framework that outlines the main stages of this relationship: 1) the beginning of the relationship; 2) the purpose of the relationship; 3) the forms of the relationship; 4) corporate programs. The framework provides startup owners with a guidance structure for engaging with large companies. Journal: Int. J. of Business Performance Management Pages: 184-208 Issue: 2 Volume: 27 Year: 2026 Keywords: literature review; startups; corporates; framework; engagement; relationship; open innovation; startup-corporate relationship. File-URL: http://www.inderscience.com/link.php?id=152308 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:2:p:184-208 Template-Type: ReDIF-Article 1.0 Author-Name: Krishan Kumar Author-X-Name-First: Krishan Author-X-Name-Last: Kumar Author-Name: Neha Yadav Author-X-Name-First: Neha Author-X-Name-Last: Yadav Author-Name: Jasvinder Kaur Author-X-Name-First: Jasvinder Author-X-Name-Last: Kaur Title: Exploring the relationship between dividend policy and stock price volatility: a sectoral analysis of Indian companies Abstract: Dividend policy and stock price volatility have a complicated interaction that can change depending on the industry, the firm's size, and the economy's overall state. This study investigates the nexus between dividend policy and stock price volatility of 42 selected companies from five sectors such as automobile, metal, energy and power, information technology, and textile sectors, taking the annual data from 2010-2011 to 2021-2022. From these sectors, companies listed in NSE are considered as the population for the study. The outcomes of the fixed effect reported the inverse and insignificant impact of the dividend payout ratio on stock price volatility and the favourable and highly significant impact of the dividend yield ratio on stock price volatility. It also observed that stock price volatility is positively and significantly impacted by debt to total assets. At the same time, the firm's size inversely and highly significantly influences stock price volatility. The other control factors, such as asset growth and earnings volatility, do not significantly impact stock price volatility. Journal: Int. J. of Business Performance Management Pages: 209-220 Issue: 2 Volume: 27 Year: 2026 Keywords: dividend policy; panel data analysis; stock price volatility; dividend payout ratio. File-URL: http://www.inderscience.com/link.php?id=152309 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:2:p:209-220 Template-Type: ReDIF-Article 1.0 Author-Name: Gun Jea Yu Author-X-Name-First: Gun Jea Author-X-Name-Last: Yu Title: The role of employee relations in driving innovation: moderating effects of firm size and slack resources Abstract: Employee relations have been examined as one of the drivers of innovation. The environments surrounding firms are becoming increasingly complex and ambiguous, making it much harder for firms to minimise agency problems and set desirable behaviours for innovation. Therefore, the objective of this study was to investigate the relationship between employee relations and innovation using Kinder, Lydenberg, and Domini (KLD), Compustat, and US patent data. The results showed that employee relations were positively associated with innovation. In addition, this association became stronger for larger firms and those with more slack resources. These results suggest that employee relations represent an important factor that encourages innovation. Thus, to be innovative, large firms with more slack resources need to build good employee relations in a more active manner. Journal: Int. J. of Business Performance Management Pages: 235-245 Issue: 2 Volume: 27 Year: 2026 Keywords: employee relations; innovation; exploration and exploitation; slack resources. File-URL: http://www.inderscience.com/link.php?id=152312 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:2:p:235-245 Template-Type: ReDIF-Article 1.0 Author-Name: Pranjal Kumar Author-X-Name-First: Pranjal Author-X-Name-Last: Kumar Author-Name: Pratima Ekka Author-X-Name-First: Pratima Author-X-Name-Last: Ekka Title: Conceptual framework of guest satisfaction, exploring customer expectations and security measures with emergency preparedness in hotel hospitality Abstract: Hotel hospitality entails delivering exceptional guest experiences and services in accommodation settings. Despite distinct challenges in the hospitality sector, retention and customer satisfaction are critical. This study proposes a conceptual framework linking guest satisfaction, customer expectations, and emergency preparedness. It identifies personal and hotel characteristics influencing expected hospitality levels and proposes a scale for assessing service quality. Using a standardised questionnaire among hotel staff in India, the research explores factors affecting client satisfaction, employing logistic regression and random forest models. Structural equation modelling tests theoretical hypotheses, examining security and safety expectations. Findings indicate high readiness and satisfaction levels, with a Cronbach's alpha of 0.828. The study reveals correlations between customer expectations, guest satisfaction, and emergency readiness. This framework guides hotel industry stakeholders in enhancing guest experiences and safety protocols. It empowers hospitality professionals to align service offerings with customer needs, ensuring a proactive approach to service quality and crisis management. Journal: Int. J. of Business Performance Management Pages: 246-271 Issue: 2 Volume: 27 Year: 2026 Keywords: hotel hospitality; guest satisfaction; customer expectations; conceptual framework; emergency preparedness; random forest; logistic regression model. File-URL: http://www.inderscience.com/link.php?id=152315 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:2:p:246-271 Template-Type: ReDIF-Article 1.0 Author-Name: Gábor Rekettye Author-X-Name-First: Gábor Author-X-Name-Last: Rekettye Author-Name: Gábor Rekettye Junior Author-X-Name-First: Gábor Rekettye Author-X-Name-Last: Junior Title: The effect of the turbulent environment on pricing Abstract: The study's aim is two-fold. First, it intends to analyse the effect of the changing and turbulent environment on companies' pricing policy elbowroom. Second, it wants to discuss new innovative business models based mainly on pricing. An important objective was to arrive at general findings not limited to a specific industry, country, or geographical location. The conceptual study concluded that the zone of companies' pricing decisions has changed since the COVID-19 pandemic and the high inflation following the pandemic. Companies introduce disruptive business policies based on new pricing methods to survive in this turbulent environment. The study's result is the categorisation of these pricing policies. In today's turbulent environment, companies should devote even more energy to improving their pricing activity and creating a healthy balance between the value and price of their offerings. Journal: Int. J. of Business Performance Management Pages: 221-234 Issue: 2 Volume: 27 Year: 2026 Keywords: zone of pricing; pandemic; inflation; turbulent environment; disruptive policies; low pricing; hybrid pricing; value pricing. File-URL: http://www.inderscience.com/link.php?id=152317 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:2:p:221-234 Template-Type: ReDIF-Article 1.0 Author-Name: Ramesh Gupta Author-X-Name-First: Ramesh Author-X-Name-Last: Gupta Author-Name: Yun Shyh Pang Author-X-Name-First: Yun Shyh Author-X-Name-Last: Pang Author-Name: Jia Wen Ho Author-X-Name-First: Jia Wen Author-X-Name-Last: Ho Author-Name: Xin Guo Author-X-Name-First: Xin Author-X-Name-Last: Guo Author-Name: Pravin Balaraman Author-X-Name-First: Pravin Author-X-Name-Last: Balaraman Title: A comparison of UK and Malaysian customers' attitudes towards private label grocery goods in a major supermarket: a case study Abstract: This study identifies factors that most influence customers' attitudes toward and intention to purchase private label grocery goods (PLGG) in a major international supermarket by comparing the views of customers in the UK and Malaysia, focusing on product packaging, price, place and promotion using a case study, survey approach. 209 customers completed a questionnaire, providing an overview of factors affecting their attitudes. The results revealed similar attitudes in both countries. Structural equation modelling produced a model identifying the factors that most influenced customers' intention to buy PLGG. The results of this study offer organisations such as grocery stores and supermarkets, particular insights regarding intrinsic and extrinsic that most inform customers' attitudes towards and intention to buy PLGG. These findings give this particular business sector insight into customers' behaviour. This knowledge can be used to inform how they can optimally present their PLGG. Journal: Int. J. of Business Performance Management Pages: 165-183 Issue: 2 Volume: 27 Year: 2026 Keywords: private label; grocery goods; purchasing behaviour. File-URL: http://www.inderscience.com/link.php?id=152341 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:27:y:2026:i:2:p:165-183