Template-Type: ReDIF-Article 1.0 Author-Name: Syed Asad Abbas Bokhari Author-X-Name-First: Syed Asad Abbas Author-X-Name-Last: Bokhari Author-Name: Muhammad Aftab Author-X-Name-First: Muhammad Author-X-Name-Last: Aftab Author-Name: Muhammad Zafar Yaqub Author-X-Name-First: Muhammad Zafar Author-X-Name-Last: Yaqub Author-Name: Murad Ali Author-X-Name-First: Murad Author-X-Name-Last: Ali Author-Name: Ali Malik Author-X-Name-First: Ali Author-X-Name-Last: Malik Title: Entrepreneurs' dynamic managerial capabilities as a source of sustained competitive advantage for small and medium enterprises Abstract: Entrepreneurs of small and medium enterprises generally strive very hard to achieve a sustained advantage over their competitors; dynamic managerial capabilities of these entrepreneurs could profoundly prove to be one significant source of such an advantage. The primary objective of this study has been to investigate the significance of valuable, rare, inimitable, heterogeneous, non-substitutable dynamic managerial capabilities of the entrepreneurs in creating a sustained competitive advantage for their SMEs. Overall, the findings demonstrated substantial positive effects of various facets of dynamic managerial capabilities of the entrepreneurs on sustained competitive advantage, providing further empirical substantiation to the central tenets of the resource-based view (RBV) of the firm. In essence, the research findings not only ascertain the association between various facets of dynamic (managerial) capabilities and competitive advantage, but also offer some useful insights to those seeking to sustain the competitive advantage. Journal: Int. J. of Business Performance Management Pages: 219-241 Issue: 2 Volume: 25 Year: 2024 Keywords: dynamic capabilities; managerial capabilities; VRIN framework; sustainable competitive advantage; SMEs; resource-based view; RBV. File-URL: http://www.inderscience.com/link.php?id=137002 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:2:p:219-241 Template-Type: ReDIF-Article 1.0 Author-Name: Aveek Basu Author-X-Name-First: Aveek Author-X-Name-Last: Basu Author-Name: Rohini Jha Author-X-Name-First: Rohini Author-X-Name-Last: Jha Title: ERP adoption prediction using machine learning techniques and ERP selection among SMEs Abstract: Small and medium scale industries (SMEs) have always been the backbone of a country's economy as they play a vital role in ensuring the goals such as balancing regional development, equality of income, and poverty alleviation by employment generation. However, SMEs are resistant to growth; facing challenges in sustainability in digital era. Others stay small and avoid taxation related problems. SMEs in developing nations are one of the most aggressive adopters of ERP packages. At times they have incurred huge capital expenses which ultimately raises a question mark in their survival on account of incorrect selection. ERP systems can benefit SMEs post COVID era. In this paper, machine learning techniques applied to predict adoption of ERP and multi-criteria decision-making technique (MCDM) applied for vendor and type of ERP selection viz. cloud ERP, on premise, or hybrid ERP will be suitable for SMEs and appropriate vendors. Journal: Int. J. of Business Performance Management Pages: 242-270 Issue: 2 Volume: 25 Year: 2024 Keywords: enterprise resource planning; ERP; cloud ERP; small and medium enterprise; SME; K-nearest neighbour; decision tree; machine learning algorithms; multi-criteria decision making. File-URL: http://www.inderscience.com/link.php?id=137005 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:2:p:242-270 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Reza Komari Alaei Author-X-Name-First: Mohammad Reza Komari Author-X-Name-Last: Alaei Author-Name: Reza Rostamzadeh Author-X-Name-First: Reza Author-X-Name-Last: Rostamzadeh Author-Name: Babak Adham Author-X-Name-First: Babak Author-X-Name-Last: Adham Title: Evaluating of suppliers selection in auto parts manufacturing company using DEMATEL and TOPSIS Abstract: Global competition in an environment which is permanently changing has led organisations to understand the importance of flexibility, present reasonable and in time reactions towards it. Management of supply chain is a strategy to carry out such a work in a way that customers can achieve reliable and fast services along with products having high quality with the least possible costs. The goal of the present research is to evaluate suppliers of Iranian Diesel Engine Manufacturing (IDEM) company using a decision making trial and evaluation laboratory (DEMATEL) and ranking them using technique for order of preference by similarity to ideal solution (TOPSIS). Results showed that planning has appropriated the highest weight. Ideal Motor Parts Factory (IMPF) with 0.8231 has appropriated the highest rank to itself compared with other options and this shows that based on SCOR model, the factory has had the best conditions compared with others. Journal: Int. J. of Business Performance Management Pages: 298-326 Issue: 2 Volume: 25 Year: 2024 Keywords: supply chain; suppliers' evaluation; outsourcing; DEMATEL; strategic alliances; TOPSIS; IDEM Company. File-URL: http://www.inderscience.com/link.php?id=137017 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:2:p:298-326 Template-Type: ReDIF-Article 1.0 Author-Name: Wil Martens Author-X-Name-First: Wil Author-X-Name-Last: Martens Author-Name: Chau Ngoc Minh Bui Author-X-Name-First: Chau Ngoc Minh Author-X-Name-Last: Bui Title: Does intellectual capital enhance firm efficiency? Evidence from Vietnam's banking sector Abstract: As a result of the rise of a knowledge-based economy, intellectual capital (IC) has replaced tangible inputs as the primary resource and driver of organisational performance. This is the first study to examine the relationship between IC and its components of Vietnamese banks from 2011 to 2018, utilising the modified value-added intellectual coefficient (MVAIC) and stochastic frontier analysis to determine technical efficiency. We find substantial variation in the performance of Vietnamese banks and note a decreasing trend in efficiency, with foreign banks being among the least efficient. Examining the relationship between IC and efficiency as a collective revealed a positive correlation. When the IC components were examined separately, human capital efficiency (HCE) was discovered to be the most significant contributor to efficiency. At the same time, other forms of IC failed to show statistical significance and may even establish a significant inverse relationship. As some valuable resources may be value-destructive, the findings herein have significant implications for resource-based theory. In addition, practitioners may wish to note that HCE is the most significant contributor to efficiency in the Vietnamese banking sector. Journal: Int. J. of Business Performance Management Pages: 187-218 Issue: 2 Volume: 25 Year: 2024 Keywords: technical efficiency; banks; intellectual capital; performance evaluation; Vietnam. File-URL: http://www.inderscience.com/link.php?id=137032 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:2:p:187-218 Template-Type: ReDIF-Article 1.0 Author-Name: Fadi Herzallah Author-X-Name-First: Fadi Author-X-Name-Last: Herzallah Author-Name: Mohannad Moufeed Ayyash Author-X-Name-First: Mohannad Moufeed Author-X-Name-Last: Ayyash Title: Beyond traditional HRM: e-HRM practices and their influence on organisational performance in higher education institutions Abstract: Educational institutions are considered one of the leading institutions in adopting modern systems to improve their performance so that they can be more creative and competitive. This study examines how electronic human resource management (e-HRM) affect organisational performance at Palestine Technical University-Kadoorie, where e-HRM techniques are being used. Using data from a 100-employee survey, the study model was tested using partial least squares-structural equation modelling (PLS-SEM). The results of the investigation demonstrated that e-HRM practices, which include e-selection, e-training, e-performance appraisal, and e-communication, have a positive and significant impact on organisational performance. Also, the findings in this study revealed that e-recruitment is the most potent e-HRM practice for organisational performance. Therefore, e-HRM policymakers can use the findings of this study to formulate strategies to improve their performance, and scholars can increase, develop, and assess research in the e-HRM field. Journal: Int. J. of Business Performance Management Pages: 806-825 Issue: 6 Volume: 25 Year: 2024 Keywords: e-HRM; organisational performance; e-recruitment; e-selection; e-training; e-performance appraisal; e-communication; human resource management; higher education institutions; developing countries; Palestine. File-URL: http://www.inderscience.com/link.php?id=141896 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:6:p:806-825 Template-Type: ReDIF-Article 1.0 Author-Name: Victor Mignenan Author-X-Name-First: Victor Author-X-Name-Last: Mignenan Title: Contribution of management practices to the success of innovation projects Abstract: Innovation projects occupy a privileged place in human activities; they are carriers of socio-economic values and levers of strategic positioning. This article improves understanding of the success of innovation projects in Chad through project management practices (PMP) and benefits management practices (BMP). To achieve this, the literature has made it possible to propose a model for representing success. The mixed methodology was used. It was applied to the Grand Ecosystem Lacustres Tchadiens (GELT) project. The results show that PMPs are more effective in achieving innovation management success (β = 0.38) but also investment success (β = 0.21). On the other hand, BMPs are better predictors (β = 0.39) of investment success. However, PMPs and BMPs, when combined, are the preferred lever to generate (ΔR<SUP align="right"><SMALL>2</SMALL></SUP> = 92%) the success of innovation projects. Journal: Int. J. of Business Performance Management Pages: 271-297 Issue: 2 Volume: 25 Year: 2024 Keywords: innovation projects; project management practices; PMP; benefits management practices; management successes; investment successes. File-URL: http://www.inderscience.com/link.php?id=137034 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:2:p:271-297 Template-Type: ReDIF-Article 1.0 Author-Name: Alexandre Chaves Author-X-Name-First: Alexandre Author-X-Name-Last: Chaves Author-Name: Rui Gonçalves Author-X-Name-First: Rui Author-X-Name-Last: Gonçalves Author-Name: Renato Lopes da Costa Author-X-Name-First: Renato Lopes da Author-X-Name-Last: Costa Author-Name: Álvaro Dias Author-X-Name-First: Álvaro Author-X-Name-Last: Dias Author-Name: Leandro F. Pereira Author-X-Name-First: Leandro F. Author-X-Name-Last: Pereira Title: Factors influencing the willingness to implement and develop intelligent systems that can rely on artificial intelligence, machine learning, IoT or blockchain Abstract: Intelligent systems are one of today's greatest strengths. This study aims to understand what the major factors behind the possibility of developing and implementing these systems are. For that, an extensive literature review is conducted, mostly focused on concepts such as artificial intelligence (AI), the internet of things (IoT), or blockchain, among others. To understand how these technologies influence the possible implementation and faster roll-out of smart systems, a quantitative methodology was used, based on the application of an online survey, obtaining 100 valid answers worked through structural equations model (SEM). The obtained results show that factors such as the benefits of intelligent systems, the trust bestowed upon them, and the perception/knowledge about them have a positive and significant influence in developing and implementing intelligent systems. The conclusion that can be drawn is that there is an increased intention of using intelligent systems in management that comes from an increased knowledge and trust in their capabilities to deliver value to the business. Journal: Int. J. of Business Performance Management Pages: 741-760 Issue: 6 Volume: 25 Year: 2024 Keywords: intelligent systems implementation; artificial intelligence; AI; machine learning; ML; blockchain. File-URL: http://www.inderscience.com/link.php?id=141900 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:6:p:741-760 Template-Type: ReDIF-Article 1.0 Author-Name: Padmasai Arora Author-X-Name-First: Padmasai Author-X-Name-Last: Arora Author-Name: A. Jiran Meitei Author-X-Name-First: A. Jiran Author-X-Name-Last: Meitei Author-Name: Hitesh Arora Author-X-Name-First: Hitesh Author-X-Name-Last: Arora Title: Determinants of profitability of state-owned banks in India: a dynamic panel data approach Abstract: Indian state-owned banks (SOBs) stand out distinctly in terms of volume and branch network. Once regarded as harbingers of economic change, they have started losing market share to their private counterparts. The profitability of SOBs has witnessed a steady decline post global crisis and turned into losses in 2016. Addressing the problem of low profitability at the policy level requires identification of its major determinants. This paper takes a close empirical look at bank specific and macro-economic determinants of profitability of Indian SOBs during 2004-2005 to 2018-2019 using dynamic panel model. This study provides a new perspective needed for understanding the impact of previous year's profitability on current bank profitability. The results are also indicative of counter cyclical measures adopted for SOBs by the authorities. This study gains immense importance in the light of the ongoing efforts by Indian government to restructure and consolidate Indian banking sector. Journal: Int. J. of Business Performance Management Pages: 761-785 Issue: 6 Volume: 25 Year: 2024 Keywords: profitability; performance; state owned banks; SOBs; India; ROA; ROE; GMM. File-URL: http://www.inderscience.com/link.php?id=141901 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:6:p:761-785 Template-Type: ReDIF-Article 1.0 Author-Name: Sree Lekshmi Sreekumaran Nair Author-X-Name-First: Sree Lekshmi Sreekumaran Author-X-Name-Last: Nair Author-Name: Jonathan Liu Author-X-Name-First: Jonathan Author-X-Name-Last: Liu Author-Name: Ozlem Ozdemir Author-X-Name-First: Ozlem Author-X-Name-Last: Ozdemir Title: Perceived stress and burnout during COVID-19 and its impact on performance levels Abstract: The purpose of this paper is to understand the stress levels of employees which can cause mental health issues, especially when working from home and how it impacts on their performance level. During the COVID-19 pandemic, there were different challenges experienced by the employees both personally and professionally. This paper discusses and explores the different stress levels experienced by employees and the type of support employers offer to improve their mental health. The paper uses the pandemic scenario and secondary sources to explore the study in detail. Recommendations to the policymakers are detailed within the study which can be used by human resources and senior management to deal with the issues of mental health. Journal: Int. J. of Business Performance Management Pages: 865-877 Issue: 6 Volume: 25 Year: 2024 Keywords: stress levels; burnout; job satisfaction; COVID-19; performance levels. File-URL: http://www.inderscience.com/link.php?id=141906 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:6:p:865-877 Template-Type: ReDIF-Article 1.0 Author-Name: Mehmet Kasap Author-X-Name-First: Mehmet Author-X-Name-Last: Kasap Author-Name: Ahmet Büyükşalvarci Author-X-Name-First: Ahmet Author-X-Name-Last: Büyükşalvarci Title: Association between perceptions and attitudes regarding COVID-19 disease of hotel employees and job satisfaction and job performance: a cross-sectional study Abstract: This study aims to examine the association between hotel employees' perceptions and attitudes regarding COVID-19 disease and their job satisfaction and job performance. This cross-sectional study was carried out between the dates of June-September, 2021. The sample of the study consisted of 397 hotel employees. The study was collected using the 'perception and attitudes evaluation scale towards COVID-19 pandemic', 'job satisfaction scale' and 'job performance scale'. The sub-dimensions of contagiousness, environment, macro, personal, cognitive avoidance, avoidance of common area and avoidance of personal contact, which are the sub-dimensions of coronavirus perception and attitude of hotel employees, explain 44% of the job satisfaction scores; it was determined that dangerousness, contagiousness, environment, macro, personal, cognitive avoidance and personal contact avoidance sub-dimension scores explained 42% of job satisfaction scores. As a result, it was defined that the perception of COVID-19 affects the job satisfaction and job performance of hotel employees. Journal: Int. J. of Business Performance Management Pages: 826-843 Issue: 6 Volume: 25 Year: 2024 Keywords: COVID-19; hotel employees; job satisfaction; job performance; tourism. File-URL: http://www.inderscience.com/link.php?id=141907 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:6:p:826-843 Template-Type: ReDIF-Article 1.0 Author-Name: Putri Nastiti Author-X-Name-First: Putri Author-X-Name-Last: Nastiti Author-Name: Djoko Budiyanto Setyohadi Author-X-Name-First: Djoko Budiyanto Author-X-Name-Last: Setyohadi Title: The determinants of structure industry and conduct company towards company performance: a study of Indonesian ICT industry Abstract: This study aims to observe the relationship of each component, which is the structure, conduct, and performance of the ICT company. Furthermore, the objective of this research is designed to see the impacts of the structure of the industry and the behaviour of the company towards ICT company performance as well. To observe the related variables in the framework, therefore, this study uses the path analysis model with Smart PLS tool. This research involved 64 ICT companies and the research sample is representative of each ICT company that has a top management position, such as chief executive officer, chief marketing officer, chief technical officer, and others. Data collection methods using questionnaires and interviews. The findings of this study prove that there is a positive relationship between market orientation, product development process, and the company's financial performance. This is in line with the finding from previous studies, that there is a positive relationship between both market orientation and product development process and corporate financial performance. However, the analysis of this study concludes that the main driver of company performance is the process factor, which is measured through product development and pricing of products or services offered by the company. Journal: Int. J. of Business Performance Management Pages: 786-805 Issue: 6 Volume: 25 Year: 2024 Keywords: SCP framework; ICT company; structure; conduct; performance. File-URL: http://www.inderscience.com/link.php?id=141908 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:6:p:786-805 Template-Type: ReDIF-Article 1.0 Author-Name: Swati Sisodia Author-X-Name-First: Swati Author-X-Name-Last: Sisodia Author-Name: Sumaira Jan Author-X-Name-First: Sumaira Author-X-Name-Last: Jan Title: Leveraging employee engagement: a proposed model and strategies Abstract: Employee engagement (EE) is an important aspect that needs emphasis, so as to maximise employees' performance and increase organisation's productivity and profitability in any circumstances including a crisis. In view of this, the present study adds to the body of knowledge on 'employee engagement' by establishing a theoretical framework for EE in the women-owned enterprises. This research work has established and validated a research model which explicitly reveals the contribution of the various dimension towards EE. This study is an empirical investigation of sample size of 411 respondents which were chosen from a population of employees of 70,434 women owned enterprises in Delhi, NCR region. The study posits that certain skill development techniques, coherent and reconcilable messages about changing cooperate strategies through proper channel of communication, counselling, mentoring, performance-based reward system can boost the morale and hence engagement of the employees. These initiatives will assist employees in developing a positive attitude towards organisational procedures and practices thereby ensuring wholehearted participation at the workplace. Ultimately, such interventions will revive a company's brand value, attract talent pool, and improve profitability. Journal: Int. J. of Business Performance Management Pages: 844-864 Issue: 6 Volume: 25 Year: 2024 Keywords: employee engagement; strategies; model; women-owned enterprise. File-URL: http://www.inderscience.com/link.php?id=141909 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:6:p:844-864 Template-Type: ReDIF-Article 1.0 Author-Name: Prodromos D. Chatzoglou Author-X-Name-First: Prodromos D. Author-X-Name-Last: Chatzoglou Author-Name: Anastasios D. Diamantidis Author-X-Name-First: Anastasios D. Author-X-Name-Last: Diamantidis Author-Name: George Tziakis Author-X-Name-First: George Author-X-Name-Last: Tziakis Title: Main factors affecting employee satisfaction and its impact on overall organisational performance Abstract: It is well known that employee satisfaction is affected by several organisational factors. This research proposes and empirically tests a new conceptual model with the aim to unveil which factors affect employee performance and the overall organisational performance during a long period of severe economic crisis. The factors incorporated into the model are grouped into four groups, namely, employee satisfaction antecedents, satisfaction mediators, main behavioural effects and final performance. Data from 414 employees from various firms were used to test the validity of the proposed theoretical framework. Structural equation modelling (SEM) was used as the main data analysis technique. The results suggest that organisational management is the single most important factor in determining whether or not workers are happy in their jobs. The effectiveness of management at all levels of an organisation has the greatest bearing on its performance, followed by employees' attitudes and performance. Journal: Int. J. of Business Performance Management Pages: 457-491 Issue: 4 Volume: 25 Year: 2024 Keywords: employee satisfaction; employee performance; firm performance; employee fulfilment; loyalty; commitment. File-URL: http://www.inderscience.com/link.php?id=139392 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:4:p:457-491 Template-Type: ReDIF-Article 1.0 Author-Name: Jeanine Ângela Vieira Zagheto Author-X-Name-First: Jeanine Ângela Vieira Author-X-Name-Last: Zagheto Author-Name: Samara Monteiro Pereira do Nascimento Author-X-Name-First: Samara Monteiro Pereira do Author-X-Name-Last: Nascimento Author-Name: Juliana Barreiros Porto Author-X-Name-First: Juliana Barreiros Author-X-Name-Last: Porto Title: The effects of organisational entrenchment on unethical behaviour Abstract: According to the social exchange theory, individuals establish exchange relationships within organisations that should be rewarding for both parties. An imbalanced relationship leads to negative reactions from individuals. If employees find themselves without alternatives, they can entrench themselves within an organisation. The entrenchment concept is linked to a protective environment. However, the idea of leaving this comfort zone generates the perception of loss of accumulated investments and we inquire if it could also promote unethical behaviours. A sample of 352 employees (mean age 37.9 years old, <i>SD</i> = 10.7 years), answered the observed unethical behaviour, organisational entrenchment, and social desirability scales, which were applied at two-wave. Multiple regression results indicate that entrenchment exhibits a positive relationship with unethical behaviour. Social desirability moderates the relationship, highlighting the importance of controlling this variable. These results suggest that employee perceptions of entrenchment are an important predictor of unethical work behaviour. Journal: Int. J. of Business Performance Management Pages: 492-507 Issue: 4 Volume: 25 Year: 2024 Keywords: unethical behaviour; organisational entrenchment; social desirability. File-URL: http://www.inderscience.com/link.php?id=139401 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:4:p:492-507 Template-Type: ReDIF-Article 1.0 Author-Name: Hammad Alshammari Author-X-Name-First: Hammad Author-X-Name-Last: Alshammari Title: Assessing the role of promotion standards on employees' satisfaction and effectiveness in the Saudi public sector Abstract: This study aims to investigate the role of promotion standards on employees' satisfaction and effectiveness in the Saudi Arabian public sector. Considering the significance of career promotion and its relationship with career path, employee's job satisfaction, and employee's effectiveness, this study attempts to assess the role of career promotion standards and conditions in job satisfaction among public employees. The study employed a descriptive approach to assess employees' perceptions about career promotion standards using a survey questionnaire where the study sample was (105) male and female administrators selected from the original population using simple random sampling procedure. The result showed that employees feel that there are transparent standards for promotion. Furthermore, career promotion standards have a positive impact on achieving job tasks. On the other hand, career promotion standards have created favouritism among employees and led to a routine work environment. Finally, career promotion standards positively impacted employees' satisfaction and effectiveness. Journal: Int. J. of Business Performance Management Pages: 508-518 Issue: 4 Volume: 25 Year: 2024 Keywords: promotion standards; employees' satisfaction; employees' effectiveness; public sector. File-URL: http://www.inderscience.com/link.php?id=139407 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:4:p:508-518 Template-Type: ReDIF-Article 1.0 Author-Name: Ricardo Santa Author-X-Name-First: Ricardo Author-X-Name-Last: Santa Author-Name: Mario Ferrer Author-X-Name-First: Mario Author-X-Name-Last: Ferrer Author-Name: Erick Calvo Author-X-Name-First: Erick Author-X-Name-Last: Calvo Author-Name: Elisa Pinzon Author-X-Name-First: Elisa Author-X-Name-Last: Pinzon Author-Name: Daniel Cardona Author-X-Name-First: Daniel Author-X-Name-Last: Cardona Author-Name: Sayda Pico Author-X-Name-First: Sayda Author-X-Name-Last: Pico Title: The quality of service and supply chain effectiveness of high-level hospitals in Cali, Colombia Abstract: The service supply chain aims at managing the adequate flow of information, processes, and capacity across its members to provide product service that meets customer expectations. This study focuses on healthcare organisations' need for supply chain coordination to deliver quality services. Based on previous experiences in the literature, we examine the interrelatedness of elements such as updated technologies (technological innovations) in the form of e-business and medical solutions using the internet. Additionally, lean practices, human capital, and their impact on building an effective supply chain and, therefore, the delivery of quality services are examined. The study's objectives were to discuss and report through a detailed methodology the evaluation of critical hypotheses found during the literature review process, particularly applicable to the health sector in Colombia and Latin America. Initial findings from the structural equation modelling analysis show that the use of technologies has no impact on lean practices, quality of the service, and building an effective supply chain. This study shows the relevant role of human capital in delivering an effective supply chain when organisations implement technological innovations affecting service quality. Journal: Int. J. of Business Performance Management Pages: 543-564 Issue: 4 Volume: 25 Year: 2024 Keywords: technological innovations; human capital; lean practices; quality in healthcare; supply chain performance; Colombia. File-URL: http://www.inderscience.com/link.php?id=139413 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:4:p:543-564 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Alawamleh Author-X-Name-First: Mohammad Author-X-Name-Last: Alawamleh Author-Name: Loiy Bani Ismail Author-X-Name-First: Loiy Bani Author-X-Name-Last: Ismail Author-Name: Faris Madani Author-X-Name-First: Faris Author-X-Name-Last: Madani Author-Name: Fandi Omeish Author-X-Name-First: Fandi Author-X-Name-Last: Omeish Title: The effect of organisational structure on the performance of the telecommunications industry Abstract: This research aims to explore the influence of organisational structure on performance among telecommunication industries. The study also aims to explore how organisational structure may assist telecommunication industries in enhancing performance. Researchers used qualitative research methods to conduct interviews with employees from a well-known telecommunication company in Jordan, each from a different position and different department, to gain a better understanding of the importance of organisational structure and its influences on the performance of the organisation. The organisational structure is the reason behind the success of all the departments in the whole organisation; it is what coordinates and organises the company by setting tasks for each employee, and assisting the flow of information between every department. As regards, the impact of organisational structure on performance leads to satisfied employees, which results in high performance. Many consumers deal with different kinds of services that the industry offers and, for organisations to deliver the best out of their services, the organisational structure is the most important factor in assisting them in delivering the highest quality of services and achieving organisational goals and objectives. Journal: Int. J. of Business Performance Management Pages: 519-542 Issue: 4 Volume: 25 Year: 2024 Keywords: organisational structure; telecommunication industry; performance; communication. File-URL: http://www.inderscience.com/link.php?id=139418 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:4:p:519-542 Template-Type: ReDIF-Article 1.0 Author-Name: Tara Prasad Padhy Author-X-Name-First: Tara Prasad Author-X-Name-Last: Padhy Author-Name: Subhasish Das Author-X-Name-First: Subhasish Author-X-Name-Last: Das Author-Name: L.P. Panda Author-X-Name-First: L.P. Author-X-Name-Last: Panda Title: Emotional intelligence and employee involvement: a study on the mediating effect of compassionate leadership Abstract: This study plans to fill a gap in the literature by inspecting the leader's emotional intelligence as well as compassionate leadership towards making the employees more involved in their work. The research has followed an empirical approach and considered collecting primary data with the help of a structured questionnaire from the employees of the power sector. Factor analysis was applied using SPSS version 22.0 to interpret the results of the collected data. The results reveal interesting facts about the association of emotional intelligence and employee involvement in the context of power sector employees where compassionate leadership plays a partial mediating role to their relationship in this study. The research anticipated that compassionate leadership would modulate emotional intelligence as well as employee involvement, mainly based on attribution theory and transformational leadership thereby adding novelty to the research. Journal: Int. J. of Business Performance Management Pages: 565-588 Issue: 4 Volume: 25 Year: 2024 Keywords: emotional intelligence; compassionate leadership; employee involvement; attribution theory; transformational leadership; mediation. File-URL: http://www.inderscience.com/link.php?id=139419 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:4:p:565-588 Template-Type: ReDIF-Article 1.0 Author-Name: Ambrose Nnaemeka Omeje Author-X-Name-First: Ambrose Nnaemeka Author-X-Name-Last: Omeje Author-Name: Ndubuisi O. Chukwu Author-X-Name-First: Ndubuisi O. Author-X-Name-Last: Chukwu Author-Name: Augustine Jideofor Mba Author-X-Name-First: Augustine Jideofor Author-X-Name-Last: Mba Author-Name: Michael Okike Ugwu Author-X-Name-First: Michael Okike Author-X-Name-Last: Ugwu Title: Financial inclusion and the growth of micro, small and medium enterprises in Nigeria Abstract: This study used Nigeria Enterprise Survey Data (2014) and adopted robust ordinary least squares model anchored on neoclassical growth theory to examine the impact of financial inclusion on enterprise growth in Nigeria. It was found that with improved financial inclusion, there would be about 0.101% rise in Nigeria's enterprise growth. Moreover, business environmental factors specific to enterprises such as total annual cost of security, total cost of electricity, number of power outages experienced by establishment in a typical month, high tax rates, political instability, and corruption were shown to have negative significant effect on enterprise growth in Nigeria, however, value of loss due to power outages has insignificant negative effect. In another vein, other factors relating to capital and labour inputs, and enterprise size significantly encourage enterprise growth in Nigeria. The study recommended that government should encourage more policies that would support the growth of MSMEs in Nigeria. Journal: Int. J. of Business Performance Management Pages: 327-344 Issue: 3 Volume: 25 Year: 2024 Keywords: financial inclusion; micro; small; medium; enterprise growth; Nigeria. File-URL: http://www.inderscience.com/link.php?id=138176 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:3:p:327-344 Template-Type: ReDIF-Article 1.0 Author-Name: Yavuz Gazibey Author-X-Name-First: Yavuz Author-X-Name-Last: Gazibey Author-Name: Yesim Deniz Ozkan-Ozen Author-X-Name-First: Yesim Deniz Author-X-Name-Last: Ozkan-Ozen Author-Name: Yucel Ozturkoglu Author-X-Name-First: Yucel Author-X-Name-Last: Ozturkoglu Title: Performance analysis of data-driven sustainable supply chain management Abstract: To be sustainable is essential for the long-term welfare of organisations, and to be sustainable, companies need to focus primarily on complicated supply chain structures. With digitalisation, the most critical issue of supply chains in the new industrial age is to be data-driven. Therefore, bridging the sustainable supply chain (SSC) to data-driven performance is necessary. The research question of this study is whether data-driven performance criteria can contribute to a SSC. Therefore, it is aimed to identify the various enablers and determine the relative importance of these enablers that are critical to the success of data-driven SSC management. To achieve this aim, this study proposes a holistic structure consisting of a detailed literature review and best worst method (BWM) implementation. This study's main contribution is integrating sustainability and data-driven dimensions by presenting criteria for the supply chain management. Journal: Int. J. of Business Performance Management Pages: 630-656 Issue: 5 Volume: 25 Year: 2024 Keywords: sustainability; supply chain management; decision-making; data-driven technologies; performance management. File-URL: http://www.inderscience.com/link.php?id=140738 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:5:p:630-656 Template-Type: ReDIF-Article 1.0 Author-Name: Rashmi Ranjan Panigrahi Author-X-Name-First: Rashmi Ranjan Author-X-Name-Last: Panigrahi Author-Name: Sushanta Kumar Mahapatra Author-X-Name-First: Sushanta Kumar Author-X-Name-Last: Mahapatra Author-Name: Goutam Tanty Author-X-Name-First: Goutam Author-X-Name-Last: Tanty Title: Automated practices in inventory management on performance - a prospect of emerging country Abstract: The success of a firm depends on its supply chain, from raw material acquisition to product distribution. RFID's potential as a supply chain management tool has fascinated experts. Despite the potential benefits of RFID and barcode technologies (benefit-drivers), both modular for retail business performance are understudied in India. This study examines the impact of RFID and BIP on store performance. Principal component analysis was utilised to confirm the significant contributors to RFIDP, BIP, and improved store performances from eight retail stores in PAN India with 521 respondents. After verifying each construct's components, researchers used correlation and regression to link RFIDP and BIP to storage performance. RFIDP boosts store performance in medium-sized firms, while barcode automation helps small businesses. This study will help management and key stakeholders assess how automation affects customer browsing insights and retail efficiency. This country often examines the effects of automated inventory practices on small-scale retailers. Journal: Int. J. of Business Performance Management Pages: 369-391 Issue: 3 Volume: 25 Year: 2024 Keywords: radio frequency identification practice; RFIDP; barcode; inventory practices; retail store; store performance. File-URL: http://www.inderscience.com/link.php?id=138179 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:3:p:369-391 Template-Type: ReDIF-Article 1.0 Author-Name: Habeeb Ur Rahiman Author-X-Name-First: Habeeb Ur Author-X-Name-Last: Rahiman Author-Name: Rashmi Kodikal Author-X-Name-First: Rashmi Author-X-Name-Last: Kodikal Title: A schematic analysis of the interrelationship between job attitude and organisational commitment Abstract: The performance of an employee reflects two variables - their job/work attitude and their degree of commitment toward work. In the field of human resource management, there has been constant debate and discussion regarding work values and commitments. Employee commitment is a higher level of motivation, which again has an influence on the employee attitude toward their job. The study examines the relationship that exists between two of these variables and is restricted to employees who are working in the banking sector in India. In India, bank jobs are one of the most sought jobs as they give a sense of security with a good pay package to the employees. Both public and private sector banks have been recruiting many citizens. Hence, the researchers thought that it is instrumental to check and analyse the relationship that exists between job attitudes end their commitment to the work. The empirical data is based on the responses of 754 respondents having been analysed and interpreted in this paper. It was found that the bank officials must be diligent about the degree of affective commitment as it seems to be staggeringly low. An inquisitive look into the psychological factors affecting the morale of the bankers is advocated based on the investigation. Journal: Int. J. of Business Performance Management Pages: 657-674 Issue: 5 Volume: 25 Year: 2024 Keywords: organisational commitment; job attitude; bank employees; India; affective commitment; normative commitment; continuance commitment. File-URL: http://www.inderscience.com/link.php?id=140740 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:5:p:657-674 Template-Type: ReDIF-Article 1.0 Author-Name: Sanjay Bhasin Author-X-Name-First: Sanjay Author-X-Name-Last: Bhasin Title: Constituent performance management ingredients necessary to gauge the performance of a lean manufacturing organisation Abstract: The ways in which manufacturing organisations gauge the impact lean has made is challenged in this investigation. Assertions that lean benefits profitability need substantiating as a chain of cause-and-effect associations impact this relationship. The methodology adopted involved an extensive scoping literature review substantiated by case studies undertaken in five organisations. Lean does not relate itself to traditional accounting systems. Lean demands considerable investment but the benefits analysis remains blurred. Impact on operational improvements is much clearer but effect on overall corporate profitability remains ambiguous. Performance measurement when executed mistakenly embodies a huge risk to organisations. This paper reinforces the fuzzy linear relationship between operational and financial performance. This investigation amalgamates the idiosyncrasies of lean manufacturing. It awards lean practitioners and academics precious information regarding aspects of performance which should be incorporated in an authentic assessment of lean's impact. Journal: Int. J. of Business Performance Management Pages: 345-368 Issue: 3 Volume: 25 Year: 2024 Keywords: lean manufacturing; performance management; metrics; assessment; indices. File-URL: http://www.inderscience.com/link.php?id=138181 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:3:p:345-368 Template-Type: ReDIF-Article 1.0 Author-Name: Zakaria Boulanouar Author-X-Name-First: Zakaria Author-X-Name-Last: Boulanouar Author-Name: Tahar Lazhar Ayed Author-X-Name-First: Tahar Lazhar Author-X-Name-Last: Ayed Author-Name: Lobna Essid Author-X-Name-First: Lobna Author-X-Name-Last: Essid Author-Name: Stuart M. Locke Author-X-Name-First: Stuart M. Author-X-Name-Last: Locke Title: In their own words, the perceived constraints to declared goal attainment by SME owners: a view from New Zealand Abstract: In SME governance, previous studies examined either motives for starting a business (financials, lifestyle, independence) or obstacles faced by SME owners. This study integrates these aspects, exploring self-set goals for starting businesses and perceived constraints hindering attainment of these goals. Internal and external constraints are distinguished, representing owners/managers' limitations versus external impositions. Utilising partial least squares structural equation modelling (PLS-SEM), a contemporary analytical approach, we employ the PLS algorithm and bootstrapping analysis on surveyed New Zealand SMEs to investigate the link between SME goals and constraints. Our findings reveal two external constraints (government, compliance costs) and two internal constraints (business capability, partnership) impacting owners/managers' achievement of independence and financial goals. Notably, external and internal constraints demonstrate comparable influence on business objectives. Moreover, independence emerges as a more significant and affected goal compared to financials, aligning with prior research emphasising owners' pursuit of independence rather than growth. Journal: Int. J. of Business Performance Management Pages: 605-629 Issue: 5 Volume: 25 Year: 2024 Keywords: small and medium enterprises; SMEs; goals; objectives; constraints; PLS-SEM; New Zealand. File-URL: http://www.inderscience.com/link.php?id=140745 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:5:p:605-629 Template-Type: ReDIF-Article 1.0 Author-Name: Sumit Goyal Author-X-Name-First: Sumit Author-X-Name-Last: Goyal Author-Name: Jolly Puri Author-X-Name-First: Jolly Author-X-Name-Last: Puri Title: Performance of energy component in top-tier IT software service companies: a geological and multi-component perspective Abstract: The information technology (IT) firm is structured internally into different components like financial, manufacturing, energy, retail, communication, healthcare, etc., to supply customised services to customers. The present study investigates the effectiveness of the energy component over other components in top-tier 5 IT software service companies during 2014-2019. It measures the performance of each company and its components using multi-component data envelopment analysis with shared and undesirable resources across three geographical regions. The findings show that the energy component performs low in North America and Europe regions, and above average in rest of the world region. Its efficiency has decreased by 1%-5% across three regions. Infosys outperforms in the energy component whereas performances of TCS, Wipro, Accenture and Cognizant decreases during 2014-2019. Moreover, the companies performed efficiently in other components whereas require improvements in the energy component. The findings have implications to identify inefficient components and providing guidance to formulate strategies to reduce inefficiencies from operations. Journal: Int. J. of Business Performance Management Pages: 410-434 Issue: 3 Volume: 25 Year: 2024 Keywords: efficiency evaluation; multi-component DEA; information technology; energy sector; geological impact; decision-making subunits. File-URL: http://www.inderscience.com/link.php?id=138186 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:3:p:410-434 Template-Type: ReDIF-Article 1.0 Author-Name: Imen Khemakhem Author-X-Name-First: Imen Author-X-Name-Last: Khemakhem Author-Name: Slah Bahloul Author-X-Name-First: Slah Author-X-Name-Last: Bahloul Title: Do commodities improve the performance of international Islamic stock portfolios? An analysis for pre-and during COVID-19 pandemic Abstract: This paper investigates the potential portfolio diversification benefits through introducing commodities to international Islamic stock portfolios through the period 2016-2020. Different types of asset investment strategies such as equally weighted portfolios (1/N), risk-parity, reward-to-risk timing, minimum-variance, mean-variance, and Black-Litterman have been used. Also, we apply the bootstrap methodology of Ledoit and Wolf (2008) to test for the difference of Sharpe ratios. Generally, empirical results display that the introduction of commodities improves the performance of the International Islamic stock portfolios over the complete sample, the pre-COVID-19 and the COVID-19 periods. However, the difference in performance between international Islamic stock-commodity and international Islamic stock portfolios is not statistically significant for the diverse asset investment approaches across the different studied periods. These findings have noteworthy implications for global investors who prefer to diversify only in Islamic equities. Journal: Int. J. of Business Performance Management Pages: 435-455 Issue: 3 Volume: 25 Year: 2024 Keywords: international Islamic portfolio; commodities indexes; asset investment strategies; Sharpe ratio difference test; COVID-19. File-URL: http://www.inderscience.com/link.php?id=138188 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:3:p:435-455 Template-Type: ReDIF-Article 1.0 Author-Name: Metin Ocak Author-X-Name-First: Metin Author-X-Name-Last: Ocak Author-Name: Özgür Uğur Arıkan Author-X-Name-First: Özgür Uğur Author-X-Name-Last: Arıkan Author-Name: Hatun Aslan Author-X-Name-First: Hatun Author-X-Name-Last: Aslan Title: The mediating role of self-efficacy in the impact of schools' rewarding practices on teachers' job performance Abstract: Today, increasing competition conditions push organisations to use their resources more effectively and to achieve high performance. Obtaining high performance from human resources, which has recently been shown as a critical resource that creates synergy for organisations, gives organisations a sustainable competitive advantage. From this point of view, increasing motivation and achieving high performance through rewarding practices is especially important in public schools, because teachers are educating qualified human resources, that is, students. This research aims to reveal the mediating role of teachers' self-efficacy in the effect of schools' rewarding practices on teachers' job performance in public schools. According to the findings of the research conducted with 516 teachers working in Mersin public schools, rewarding practices have a positive effect on the job performance of teachers and their self-efficacy has a full mediation role in this effect. Journal: Int. J. of Business Performance Management Pages: 392-409 Issue: 3 Volume: 25 Year: 2024 Keywords: job performance; rewarding; self-efficacy; teachers. File-URL: http://www.inderscience.com/link.php?id=138192 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:3:p:392-409 Template-Type: ReDIF-Article 1.0 Author-Name: Behnam Khamoushpour Author-X-Name-First: Behnam Author-X-Name-Last: Khamoushpour Author-Name: Abbas Sheikh Aboumasoudi Author-X-Name-First: Abbas Sheikh Author-X-Name-Last: Aboumasoudi Author-Name: Arash Shahin Author-X-Name-First: Arash Author-X-Name-Last: Shahin Author-Name: Shakiba Khademolqorani Author-X-Name-First: Shakiba Author-X-Name-Last: Khademolqorani Title: Measuring and predicting the service quality of information systems and technology: an integrated approach of decision tree and random forest Abstract: The purpose of this research is to provide a new approach to measure, predict and ultimately improve service quality of all data and indicators affecting service quality simultaneously. In this research, two indicators of performance and gap of service quality have been used. The data mining model provided based on clustering has been used to segment and target users, and based on decision trees used to estimate service quality, and random forests have been used to predict service quality gap. The results of service with the decision tree showed that among the five indicators of service quality gap, guarantee, empathy and responsiveness indicators have more importance and among the five performance indicators, responsiveness time indicators, responsiveness ratio and problem-solving time have more importance. Knowledge and improving the quality of services extracted in this model can be implemented in various service organisations with different indicators. Journal: Int. J. of Business Performance Management Pages: 720-739 Issue: 5 Volume: 25 Year: 2024 Keywords: service quality; data mining; decision tree; random forest; clustering; information technology service management; ITSM. File-URL: http://www.inderscience.com/link.php?id=140759 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:5:p:720-739 Template-Type: ReDIF-Article 1.0 Author-Name: Padma Charan Mishra Author-X-Name-First: Padma Charan Author-X-Name-Last: Mishra Author-Name: Alaka Samantaray Author-X-Name-First: Alaka Author-X-Name-Last: Samantaray Author-Name: Sasmita Choudhury Author-X-Name-First: Sasmita Author-X-Name-Last: Choudhury Author-Name: Manoj Kumar Mohanty Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Mohanty Author-Name: Arya Pattnaik Author-X-Name-First: Arya Author-X-Name-Last: Pattnaik Title: Critical elements influencing supplier development in manufacturing supply chain: an ISM approach Abstract: The purpose of the paper is to identify elements of supplier development in the manufacturing industry and to represent them thematically; find out the framework among those elements; and find out the driving and dependence powers of elements to improve supplier development. Elements and sub-elements were searched from different sources from the year 1998 to 2021 (24 years). Similar sub-elements or elements were clubbed together and 15 such clubs of sub-element were arrived at. Suitable terms were used for such 15 clubs as 15 elements. Online meetings/interactions were held to formulate the model of the relationship structure of elements of supplier development using interpretive structural modelling (ISM) technique. The major detection of this study is a thematic representation of elements proficient enough in influencing supplier development of the manufacturing supply chain. The relationships among these elements are established in a particular manufacturing business process. Journal: Int. J. of Business Performance Management Pages: 695-719 Issue: 5 Volume: 25 Year: 2024 Keywords: supply chain management; supplier development; manufacturing industries; interpretive structural modelling; ISM. File-URL: http://www.inderscience.com/link.php?id=140761 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:5:p:695-719 Template-Type: ReDIF-Article 1.0 Author-Name: Tamilselvan Mahalingam Author-X-Name-First: Tamilselvan Author-X-Name-Last: Mahalingam Title: Bridging the gap between academia and industry: a case study of collaborative curriculum development Abstract: This study investigates the alignment of academic curricula with industry requirements through the implementation of an industry-driven curriculum (IDC) framework within a higher education institution. The study involved engaging subject matter experts (SMEs) from various industries to provide feedback on the course syllabus and identify gaps in the curriculum to meet expected competencies. Employing a qualitative case study approach, the research examines the integration of IDC in curriculum design and delivery, focusing on how it bridges the gap between academic offerings and industry needs. The findings suggest that collaboration between academia and industry is critical for developing relevant and effective curricula and that the IDC framework can be a useful tool for facilitating this collaboration. The research contributes to understanding the role of IDC in higher education and provides actionable insights for educators and policymakers aiming to foster industry-academia collaboration. Journal: Int. J. of Business Performance Management Pages: 589-603 Issue: 4 Volume: 25 Year: 2024 Keywords: industry-driven curriculum; IDC; industry-academia collaboration; university-industry partnership; curriculum evaluation. File-URL: http://www.inderscience.com/link.php?id=139482 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijbpma:v:25:y:2024:i:4:p:589-603 Template-Type: ReDIF-Article 1.0 Author-Name: Yow Hong Tay Author-X-Name-First: Yow Hong Author-X-Name-Last: Tay Author-Name: Osaro Aigbogun Author-X-Name-First: Osaro Author-X-Name-Last: Aigbogun Title: Leadership styles and business performance: a study of service-based SMEs amidst the COVID-19 pandemic in Klang Valley, Malaysia Abstract: The lacklustre performance of Malaysian SMEs was exacerbated during the COVID-19 pandemic. The study aims to understand factors affecting SME survival in an environment characterised by volatility, uncertainty, complexity, and ambiguity (VUCA), from a leadership perspective. A qualitative method was employed using a multiple case study design to better understand the experiences of the target population who are owners/managers in the SME services sub-sector in Malaysia during the COVID-19 pandemic. They were recruited using a purposive sample technique and the data were analysed using NVivo 11® data analysis software. From the study, SME leaders who have acclimatised to the new normal of COVID-19 by inspiring and empathising with employees while practising effective communication, and collective leadership with the use of digital technology survived the crisis. Leadership best practices were maintained by creativity, innovation and lifelong learning. The findings suggest an adaptive leadership style that combines traits from multiple dominant styles. Journal: Int. J. of Business Performance Management Pages: 50-68 Issue: 1 Volume: 25 Year: 2024 Keywords: business performance; business survival; COVID-19; leadership; leadership styles; SMEs; Malaysia. File-URL: http://www.inderscience.com/link.php?id=135134 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:1:p:50-68 Template-Type: ReDIF-Article 1.0 Author-Name: Tamara Todorova Author-X-Name-First: Tamara Author-X-Name-Last: Todorova Title: Corporate culture and corporate strategy: some economic aspects of the modern organisation Abstract: Corporate culture involves the value system, traditions, customs of the organisation, the way things are done in the organisation, etc. The mission and the vision are set by strategic management in the organisation with the purpose of giving it a direction and ensuring its survival in a dynamic environment. However standard economic theory (without frictions) ignores the role that transaction costs play in the modern organisation and its attempts to overcome those costs by modern means such as corporate culture and corporate strategy. This paper studies how corporate culture helps economise on the transaction costs of internal organisation. We investigate all dimensions of corporate culture which bring down managerial transaction costs including the increase of trust and the reduction of intrafirm opportunism. More specifically, we demonstrate that by setting common goals and giving a common direction to all members of the organisation corporate culture and corporate strategy, in effect, save on the sizeable costs of internal organisation. Journal: Int. J. of Business Performance Management Pages: 147-158 Issue: 1 Volume: 25 Year: 2024 Keywords: corporate culture; corporate strategy; transaction costs; opportunism; trust; information flow. File-URL: http://www.inderscience.com/link.php?id=135136 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:1:p:147-158 Template-Type: ReDIF-Article 1.0 Author-Name: César Filipe Author-X-Name-First: César Author-X-Name-Last: Filipe Author-Name: Leandro Pereira Author-X-Name-First: Leandro Author-X-Name-Last: Pereira Author-Name: Renato Lopes da Costa Author-X-Name-First: Renato Lopes da Author-X-Name-Last: Costa Author-Name: Rui Gonçalves Author-X-Name-First: Rui Author-X-Name-Last: Gonçalves Author-Name: Álvaro Dias Author-X-Name-First: Álvaro Author-X-Name-Last: Dias Title: Return on investment of agile implementation Abstract: In the current business environment, companies need to be constantly adapting either to economic circumstances or to the increasingly fast technology advancements to gain competitive advantage. This adaptation comes from culture and how processes inside a company are managed and agile appears as the answer for it. This research aims to determine how to adopt agile culture in combination with its methodologies and practices, while also considering the barriers and success factors. A series of interviews were conduct in a case study with employees from distinct departments, with different roles and ranks of a company that has been implementing Agile, granting a 360-degree view of the implementation. Results reveal that the company improved its multidisciplinary projects by taking down barriers between departments, having a positive impact on its efficiency in delivering value to the client. Journal: Int. J. of Business Performance Management Pages: 69-93 Issue: 1 Volume: 25 Year: 2024 Keywords: business process management; return on investment; agile culture; agile methodologies. File-URL: http://www.inderscience.com/link.php?id=135138 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:1:p:69-93 Template-Type: ReDIF-Article 1.0 Author-Name: Rodrigo Fernandes Malaquias Author-X-Name-First: Rodrigo Fernandes Author-X-Name-Last: Malaquias Author-Name: Vitor Fonseca Machado Beling Dias Author-X-Name-First: Vitor Fonseca Machado Beling Author-X-Name-Last: Dias Title: Mutual funds' performance after newspapers' news of the corruption of firms in their portfolios Abstract: The main purpose of this research is to test the effect of the newspapers' news about a possible involvement in corruption of listed firms on the performance of mutual funds that invest in those firms. The main results showed that, on average, the newspapers' news of corruption negatively affected the performance of the mutual funds that allocated resources in companies with news about possible involvement in corruption. Sustainability-governance funds presented large adjusted shape ratio in relation to conventional funds, but they were also affected by the negative effects from newspapers' news of corruption relative to their invested firms. To the best of our knowledge, this is the first paper that conducts an analysis that involves news of corruption, listed companies and the performance of sustainability-governance funds. Journal: Int. J. of Business Performance Management Pages: 675-694 Issue: 5 Volume: 25 Year: 2024 Keywords: investment funds; corruption; performance; ESG; business; sharpe ratio; stock funds; mutual funds. File-URL: http://www.inderscience.com/link.php?id=140773 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:5:p:675-694 Template-Type: ReDIF-Article 1.0 Author-Name: Saeed Badghish Author-X-Name-First: Saeed Author-X-Name-Last: Badghish Author-Name: Muhammad Zafar Yaqub Author-X-Name-First: Muhammad Zafar Author-X-Name-Last: Yaqub Author-Name: Imran Ali Author-X-Name-First: Imran Author-X-Name-Last: Ali Author-Name: Murad Ali Author-X-Name-First: Murad Author-X-Name-Last: Ali Author-Name: Ali Malik Author-X-Name-First: Ali Author-X-Name-Last: Malik Title: The instrumentality of teaching pedagogies in maturing entrepreneurial intentions among women entrepreneurs in Saudi Arabia Abstract: The global diffusion of entrepreneurship education necessitates a better understanding of what is being taught, why, how, and to whom it is taught. Despite enormous empirical evidence on the role of entrepreneurship teaching pedagogies in maturing students' entrepreneurial skills and behaviours, it is important to examine how particular teaching pedagogies may help in developing and exploiting university students' entrepreneurial potentials in Saudi Arabia, where the government is investing tremendous resources to promote entrepreneurial activities, yet entrepreneurship education is the weakest entrepreneurial ecosystem factor. Based on a PLS-based SEM model involving 825 female students from Saudi universities, a positive association between different entrepreneurship teaching pedagogies has been found in maturing entrepreneurial attitudes, entrepreneurial self-efficacy, as well as enhancing perceived behavioural control. The study found a significantly positive role of these three determinants of entrepreneurial intentions among female students in Saudi universities. Journal: Int. J. of Business Performance Management Pages: 25-49 Issue: 1 Volume: 25 Year: 2024 Keywords: entrepreneurship teaching pedagogies; venture creation; entrepreneurial intentions; Vision 2030; Saudi Arabia; partial least squares; PLS; structure equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=135149 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijbpma:v:25:y:2024:i:1:p:25-49 Template-Type: ReDIF-Article 1.0 Author-Name: Kabir Musa Shuaib Author-X-Name-First: Kabir Musa Author-X-Name-Last: Shuaib Author-Name: Zhen He Author-X-Name-First: Zhen Author-X-Name-Last: He Title: Mediating effects of organisational learning on the relationship between TQM, innovation and business performance: evidence from manufacturing SMEs in Nigeria Abstract: Total quality management (TQM) and innovation are complementary concepts that drive organisational success. Similarly, based on previous studies' findings, TQM and innovation are predictors of firm performance. However, past studies reveal this tripartite relationship with mixed results. The current study predicts organisational learning mediating effect in the relationship between TQM, innovation and firm performance. The study collected empirical data from 385 manufacturing SMEs in Kano and Kaduna states in Nigeria. A partial least square (PLS) model was used to test the conceptual model to determine the examined relationship between TQM, innovation and firm performance with mediating effect of organisational learning. The results reveal that TQM practices do not directly affect business performance but indirectly through organisational learning. The study finds that innovation has a significant and positive effect on performance. Similarly, organisational learning mediates the relationship between innovation and business performance. The study's findings and contributions provide insights and critical practical implications for manufacturing SMEs and their managers. Practically, managers and practitioners may get some insights to include organisational learning with other strategies and organisational practices. Journal: Int. J. of Business Performance Management Pages: 94-127 Issue: 1 Volume: 25 Year: 2024 Keywords: business performance; innovation; organisational learning; SMEs; total quality management; TQM; Nigeria. File-URL: http://www.inderscience.com/link.php?id=135150 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:1:p:94-127 Template-Type: ReDIF-Article 1.0 Author-Name: Fleming Sampson Author-X-Name-First: Fleming Author-X-Name-Last: Sampson Title: Accelerating performance through disruptive leadership practice Abstract: In these turbulent times, when the world is changing rapidly, it is critical to inspire employees to keep their spirits ignited and sustain business performance. It has been widely observed that these challenging times have impacted the mindsets of individuals, necessitating the need to motivate and boost them. The objective of this study is to conduct a powerful disruptive intervention to motivate and trigger employees, which in turn propels them to give their optimum and impacts business outcomes in a quantum way. This study intends to propose a conceptual framework of human excellence and the work excellence model through leadership strategies. The COVID-19 pandemic's consequences on human excellence are examined in this study. This study explores powerful strategies and leadership practices that firms can use to help their workforce remain agile and thrive in the new normal. Many avenues for future study exist to help frame and address this problem using new models and intervention programs. Journal: Int. J. of Business Performance Management Pages: 159-172 Issue: 1 Volume: 25 Year: 2024 Keywords: disruptive leadership; COVID-19; challenges; new practices; human excellence; work excellence model; WEM. File-URL: http://www.inderscience.com/link.php?id=135151 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:1:p:159-172 Template-Type: ReDIF-Article 1.0 Author-Name: Yasir Ali Soomro Author-X-Name-First: Yasir Ali Author-X-Name-Last: Soomro Author-Name: Murad Ali Author-X-Name-First: Murad Author-X-Name-Last: Ali Author-Name: Muhammad Zafar Yaqub Author-X-Name-First: Muhammad Zafar Author-X-Name-Last: Yaqub Author-Name: Imran Ali Author-X-Name-First: Imran Author-X-Name-Last: Ali Author-Name: Saeed Badghish Author-X-Name-First: Saeed Author-X-Name-Last: Badghish Title: Financial education is more precious than money - examining the role of financial literacy in enhancing financial wellbeing among Saudi women Abstract: The study explores the role of financial literacy, financial socialisation, and certain demographic characteristics (such as income, education, father's education and mother's education) in enhancing financial wellbeing through developing/promoting financial self-efficacy and financial coping behaviours, among Saudi women. There is sparse research evidence available in the literature that examines the levels of financial literacy among Saudi women and how it contributes to their financial wellbeing and the related financial behaviours, this paper therefore, provides important evidence to bridge this important research gap. Based on PLS-based path modelling performed over a set of 1,338 responses from Saudi women, we found a significant positive effect of both the antecedents (i.e., financial literacy and the financial socialisation) on financial wellbeing mediated through financial self-efficacy and (financial) coping behaviours. Similarly, demographic characteristics including women respondents' income, education, father's education, and mother's education are partially positively related to financial self-efficacy as well as the financial coping behaviour. However, demographic characteristics were not seen to be significantly related to financial wellbeing. Besides bridging significant research gaps in the literature, this study provides practical implications for Saudi women to enhance their financial wellbeing through enhancing financial literacy and financial socialisation. Journal: Int. J. of Business Performance Management Pages: 1-24 Issue: 1 Volume: 25 Year: 2024 Keywords: financial literacy; financial wellbeing; financial self-efficacy; financial socialisation; financial coping behaviour; Saudi Arabia. File-URL: http://www.inderscience.com/link.php?id=135155 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijbpma:v:25:y:2024:i:1:p:1-24 Template-Type: ReDIF-Article 1.0 Author-Name: Dare Oluwatobi Adekoya Author-X-Name-First: Dare Oluwatobi Author-X-Name-Last: Adekoya Author-Name: Prin Laksitamas Author-X-Name-First: Prin Author-X-Name-Last: Laksitamas Title: The impact of gender on consumer buying decision process towards online shopping: a study of Thai consumers Abstract: In today's world, online shopping has become a common method of purchasing goods. Online shopping allows consumers to purchase various products and services from the comfort of their homes. Gender is an important factor that can influence a consumer's buying decision. Men and women have different motivations, experiences, and concerns when it comes to shopping due to different upbringing and socialisation. This research focuses on the impact of gender on consumer buying decision process towards online shopping. The research approach is primarily based on online questionnaire survey with 105 respondents. Chi-square tests were adopted for data analysis using SPSS software. The results reveal that social media is an important source of information for male and female consumers. Also, promotions, prices, product reviews and descriptions motivate female consumers more compared to male consumers. In summary, this study shows that different factors motivate male and female Thai consumers when shopping online. Journal: Int. J. of Business Performance Management Pages: 128-146 Issue: 1 Volume: 25 Year: 2024 Keywords: online shopping; buying decision process; gender; social media; product review. File-URL: http://www.inderscience.com/link.php?id=135156 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:1:p:128-146 Template-Type: ReDIF-Article 1.0 Author-Name: Haochen Guo Author-X-Name-First: Haochen Author-X-Name-Last: Guo Title: Digital corporate financial management with AI in China - enterprise intelligence Abstract: With the sophistication of artificial intelligence (AI) technologies and implementations, AI can save on human capital, money and time by performing a tedious and large-scale task. AI is completely changing the enterprise's perception of managing business processes, significantly improving the accuracy and cycle time of work, to improving the production in corporate financial management processing. Moreover, to gradually formed enterprise intelligence (EI), this paper provides the research of EI with digital corporate financial management in China. The findings show that corporate financial management under the future model needs to understand the business better, needs to design business models, settlement models and risk management for all business departments. It requires a financial manager to have the professional ability and business awareness in the changing environment. Journal: Int. J. of Business Performance Management Pages: 173-185 Issue: 1 Volume: 25 Year: 2024 Keywords: artificial intelligence; digital corporate financial management; enterprise intelligence; EI; intelligence finance. File-URL: http://www.inderscience.com/link.php?id=135161 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:25:y:2024:i:1:p:173-185