Template-Type: ReDIF-Article 1.0
Author-Name: Chandra Prakash Garg
Author-X-Name-First: Chandra Prakash
Author-X-Name-Last: Garg
Author-Name: Vageesha Agrawal
Author-X-Name-First: Vageesha
Author-X-Name-Last: Agrawal
Title: Evaluation of key performance indicators of Indian airlines using fuzzy AHP method
Abstract:
Due to intense competition, decreasing profit margins and demanding customers in the air transport business, airlines have to measure their performance in order to remain competitive as well as sustainable in the airline market. The performance of an airline depends on many factors these are known as key performance indicators (KPIs). This study makes an attempt to evaluate the KPIs of airlines. Evaluation of KPIs is done using a combined approach based on fuzzy theory and analytic hierarchy process (AHP) method. A case example of Indian airlines is conducted to illustrate the proposed model applicability. The results of the study indicates that the priority order of the KPIs is SSR > OMR > CR > FBR, which show that safety and security related indicators are found most important in this priority list and financial and business related parameters ranked last. This study makes an important contribution to various airline companies by solving significant problems in order to enhance their performances in the competitive market with proposed methodology. This proposed method considered fuzzy framework that can handle impreciseness and uncertainty. Sensitivity analysis is also performed to test the robustness of the proposed model.
Journal: Int. J. of Business Performance Management
Pages: 1-21
Issue: 1
Volume: 24
Year: 2023
Keywords: key performance indicators; KPIs; airlines; fuzzy theory; analytic hierarchy process; AHP; India.
File-URL: http://www.inderscience.com/link.php?id=127509
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:1:p:1-21

Template-Type: ReDIF-Article 1.0
Author-Name: Sapna Taneja
Author-X-Name-First: Sapna
Author-X-Name-Last: Taneja
Author-Name: Vineet Jain
Author-X-Name-First: Vineet
Author-X-Name-Last: Jain
Title: Modelling of critical success factors of AMT implementation using TISM and SEM
Abstract:
With globalisation, competition has become fierce for manufacturing companies. Product life has become short and the customer is appreciating more variety at a lower price. To keep pace with the global market, a manufacturing firm has to become more flexible while producing products at lower prices. The success of AMT adoption should be critically analysed in view of other critical factors. Through an extensive review of literature, this study identified 19 critical success factors (CSFs) accountable for the implementation of AMT. Data was collected with the help of a structured questionnaire, and a structural model involving 19 factors was developed using total interpretive structural modelling (TISM). Using SPSS 20 software, exploratory factor analysis (EFA) was applied to extract the latent constructs for AMT implementation and to validate these constructs confirmatory factor analysis (CFA) technique of structural equation modelling (SEM) was applied through AMOS 20 software.
Journal: Int. J. of Business Performance Management
Pages: 22-46
Issue: 1
Volume: 24
Year: 2023
Keywords: modelling; AMT implementation; manufacturing; critical factors; total interpretive structural modelling; TISM; structural equation modelling; SEM.
File-URL: http://www.inderscience.com/link.php?id=127512
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:1:p:22-46

Template-Type: ReDIF-Article 1.0
Author-Name: Abdul Waheed
Author-X-Name-First: Abdul
Author-X-Name-Last: Waheed
Author-Name: Salma Waheed
Author-X-Name-First: Salma
Author-X-Name-Last: Waheed
Author-Name: Naveed Ahmad
Author-X-Name-First: Naveed
Author-X-Name-Last: Ahmad
Author-Name: Jawad Karamat
Author-X-Name-First: Jawad
Author-X-Name-Last: Karamat
Title: Work engagement and organisation performance: the mediating role of innovative work behaviour and moderating role of perceived distributive fairness in manufacturing industry of Pakistan
Abstract:
Work engagement (WE) plays an important role in enhancing organisational performance (OP). Despite the considerable attention paid by developed economies, WE has been ignored in emerging economies, especially in Pakistan. This study used a survey questionnaire to investigate the relationship between WE and OP. Moreover, the mediating role of innovative work behaviour (IWB) and the moderating role of perceived distributive fairness (PDF) are also examined. Data collected from 535 manufacturing industry employees found that WE has a significant positive effect on IWB and OP. However, this effect becomes stronger after introducing PDF as moderator. Moreover, the mediating effect of IWB is also proved. Considering the results, manufacturing companies should put more emphasis on the WE level of employees. WE should be promoted to enhance OP through PDF and by pushing employees towards innovative work behaviour.
Journal: Int. J. of Business Performance Management
Pages: 47-72
Issue: 1
Volume: 24
Year: 2023
Keywords: work engagement; innovative work behaviour; IWB; perceived distributive fairness; PDF; organisational performance; manufacturing industry; Pakistan.
File-URL: http://www.inderscience.com/link.php?id=127515
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Template-Type: ReDIF-Article 1.0
Author-Name: Cid Gonçalves Filho
Author-X-Name-First: Cid Gonçalves
Author-X-Name-Last: Filho
Author-Name: Plínio Rafael Reis Monteiro
Author-X-Name-First: Plínio Rafael Reis
Author-X-Name-Last: Monteiro
Author-Name: Flavia Braga Chinelato
Author-X-Name-First: Flavia Braga
Author-X-Name-Last: Chinelato
Title: The effect of organisational culture on interorganisational relationship and firm performance
Abstract:
Interorganisational relationships have often been associated as antecedents of financial and market performance. However, little is known about its effects on operational performance that is relevant to firm competitiveness and sustainability. On the other hand, studies relating to firms' culture within interorganisational relationships are scarce. In this sense, this study is unique in that it explores the influence of cultural dimensions on operational performance within interorganisational relationships. Using a survey questionnaire, 154 responses were collected from suppliers of a large service organisation. A regression analysis was accomplished, demonstrating a significant moderating effect of cultural dimensions (governance formalism and strategic focus) on relationship commitment, investment, and operational performance. This research helps managers to reveal the cultural characteristics of suppliers that improve operational performance, suggesting the significance of additional studies focusing on culture, performance, and interorganisation relationships. Besides, it demonstrates the importance and impact of cultural dimensions on interorganisational relationships and firms' operational performance.
Journal: Int. J. of Business Performance Management
Pages: 109-129
Issue: 1
Volume: 24
Year: 2023
Keywords: relationship marketing; performance; organisational culture; interorganisational networks; supply chain management.
File-URL: http://www.inderscience.com/link.php?id=127531
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:1:p:109-129

Template-Type: ReDIF-Article 1.0
Author-Name: Danh Nam Nguyen
Author-X-Name-First: Danh Nam
Author-X-Name-Last: Nguyen
Author-Name: Thi Ngoc Lan Uong
Author-X-Name-First: Thi Ngoc Lan
Author-X-Name-Last: Uong
Title: Factors affecting the organisational commitment of employees at social service organisations - empirical evidence from Hanoi Capital of Vietnam
Abstract:
The study aims to analyse the factors affecting the organisational commitment of employees at social service organisations in Hanoi. The empirical data was collected through 237 questionnaires surveyed by employees working at five social service organisations in the Hanoi capital. By applying the exploratory factor analysis, confirmatory factor analysis, and structural equation modelling, the study has determined that psychological capital has a positive effect on work engagement, and job satisfaction of employees. The results show a correlation between psychological capital, work engagement, job satisfaction, and organisational commitment. The study suggested significant managerial implications for social service organisations to increase organisational commitment of employees in the coming time.
Journal: Int. J. of Business Performance Management
Pages: 92-108
Issue: 1
Volume: 24
Year: 2023
Keywords: psychological capital; work engagement; job satisfaction; organisational commitment; Vietnam.
File-URL: http://www.inderscience.com/link.php?id=127534
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:1:p:92-108

Template-Type: ReDIF-Article 1.0
Author-Name: Valentyna Ivanova
Author-X-Name-First: Valentyna
Author-X-Name-Last: Ivanova
Author-Name: Oleg Ivanov
Author-X-Name-First: Oleg
Author-X-Name-Last: Ivanov
Author-Name: Olena Ivanova
Author-X-Name-First: Olena
Author-X-Name-Last: Ivanova
Title: Formation of human potential of industrial enterprises: model and information technology
Abstract:
Every enterprise strives to create competitive advantages for ensuring stable positions in a competitive market or creating new market niches without competitors. For that to happen, enterprises need not only to generate innovations, but also to strengthen innovative activity. They must be constantly prepared for changes. This is possible due to the presence of a powerful human potential of the enterprise, which must be formed continuously. It was proven that knowledge is the basis of all components of an employee's human potential. This was taken into account in the offered model for the formation of the human potential of an enterprise. The human potential of an enterprise is formed through appropriate information flows and is supported with the necessary information. Therefore, the information technology is offered which will ensure the implementation of the model of the human potential formation and prevent the rupture of this process.
Journal: Int. J. of Business Performance Management
Pages: 73-91
Issue: 1
Volume: 24
Year: 2023
Keywords: human potential; human potential formation; industrial enterprises; enterprise human potential; human potential formation model; information technology of the human potential formation; model; information technology; innovation activity; knowledge.
File-URL: http://www.inderscience.com/link.php?id=127535
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:1:p:73-91

Template-Type: ReDIF-Article 1.0
Author-Name: Inés Küster
Author-X-Name-First: Inés
Author-X-Name-Last: Küster
Author-Name: Juan M. Castro-Valderrama
Author-X-Name-First: Juan M.
Author-X-Name-Last: Castro-Valderrama
Title: Marketing productivity and the definition of success in the international consulting industry: non-financial and financial metrics
Abstract:
The purpose of this paper is to examine and measure the relationship between marketing productivity and the understanding of success in consulting companies. The study considers the effects of non-financial metrics attached to financial metrics and firm performance. The research application focuses on a European consulting firm and its 31 Ecuadorian most important customer firms. The data analysis with a sample of 31 Ecuadorian customer firms reveals that to corporate reputation and innovation metrics are the most important. Perceived quality is the least important metric in performance evaluation and no significant relationship occurs between the customer loyalty attached to financial metrics in firm performance. The study is, as far as is known, the first attempt at aiming to explore marketing productivity and understanding of success metrics in Ecuador, and one of a limited number of studies in developing economies.
Journal: Int. J. of Business Performance Management
Pages: 131-157
Issue: 2
Volume: 24
Year: 2023
Keywords: marketing productivity; success; financial metrics; non-financial metrics; consulting sector; emerging market.
File-URL: http://www.inderscience.com/link.php?id=129842
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:2:p:131-157

Template-Type: ReDIF-Article 1.0
Author-Name: Rajinder Minhas
Author-X-Name-First: Rajinder
Author-X-Name-Last: Minhas
Title: The context of shareholding polity patterns and corporate governance
Abstract:
Corporate is an artificial legal person whose hands, eyes, ears are supposed to be the governing board! Yes, the board of directors of a company. It is also very specifically expected that the said 'board' is impartial and fairly dealing with the state of the affairs of the business to discharge its fiduciary duty, i.e., custodian of somebody's trust. But it is very strange that at times inappropriate, all of sudden, it comes to the fore, that the so and so company is yet another victim of fraudulent practices, resulting in its debacle. Straightforwardly, the fraudulent failure of the joint stock limited liability corporate is a direct question mark on the intention of its governing board! In this paper an alarm has been raised to highlight the legitimate aspiration of all those, who are betrayed by such failures!
Journal: Int. J. of Business Performance Management
Pages: 158-174
Issue: 2
Volume: 24
Year: 2023
Keywords: ruling; majority; expropriation; minority; justice; care.
File-URL: http://www.inderscience.com/link.php?id=129845
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:2:p:158-174

Template-Type: ReDIF-Article 1.0
Author-Name: Thanh Tung Do
Author-X-Name-First: Thanh Tung
Author-X-Name-Last: Do
Author-Name: Ngoc Khuong Mai
Author-X-Name-First: Ngoc Khuong
Author-X-Name-Last: Mai
Title: Complexity leadership and high-performance organisation
Abstract:
This study examines the influences of complexity leadership on high performance organisation of tourism firms. Data was collected from 638 managerial executives of tourism firms in Vietnam. Using SmartPLS software, partial least squares structural equation modelling was performed to test the proposed hypotheses. The findings revealed that both administrative and generative behaviours of complexity leadership have positive relationships with five factors in the high performance organisation framework, namely openness and action-orientation, long-term orientation, continuous improvement and renewal, workforce quality, and management quality. This study enriches and extends complexity leadership theory by offering a more nuanced picture of the influence complexity leadership has on high performance organisation. To the best of the authors' knowledge, this is the first research to investigate the relationship between these two domains within the context of tourism firms operating in a developing country.
Journal: Int. J. of Business Performance Management
Pages: 212-228
Issue: 2
Volume: 24
Year: 2023
Keywords: leadership; complexity leadership; high-performance organisation.
File-URL: http://www.inderscience.com/link.php?id=129846
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:2:p:212-228

Template-Type: ReDIF-Article 1.0
Author-Name: Judy Too
Author-X-Name-First: Judy
Author-X-Name-Last: Too
Author-Name: Obuks A. Ejohwomu
Author-X-Name-First: Obuks A.
Author-X-Name-Last: Ejohwomu
Author-Name: Teslim Oyegoke Bukoye
Author-X-Name-First: Teslim Oyegoke
Author-X-Name-Last: Bukoye
Author-Name: Felix Kin Peng Hui
Author-X-Name-First: Felix Kin Peng
Author-X-Name-Last: Hui
Author-Name: Olalekan Shamsideen Oshodi
Author-X-Name-First: Olalekan Shamsideen
Author-X-Name-Last: Oshodi
Title: Standardising the route to project handover to improve the delivery of major building projects
Abstract:
Project handover is an integral phase in the delivery of major projects and should ideally be considered as a process that kicks off at initiation. Studies have shown that when handover is considered as a date where the keys are handed over to the client or end-user in a rushed and unplanned manner, there is a high probability of heightened stakeholder dissatisfaction and the creation of a performance gap. This reflective study examined three case studies to better understand the challenges experienced during the handover of major projects. The data from the case studies were collected through semi-structured interviews and complemented with project reports, documents and industry reports. The findings highlighted a lack of effective handover procedures that facilitate the collaboration between the delivery and end-users/facility management teams. Therefore, a project handover framework that leverages best practices to provide a consistent and replicable approach for handing over construction projects is proposed. This research is limited to major building projects. Future research could thus explore the applicability of the proposed framework to other infrastructure projects.
Journal: Int. J. of Business Performance Management
Pages: 175-199
Issue: 2
Volume: 24
Year: 2023
Keywords: buildings; building performance; handover; major projects; performance gap; post-occupancy evaluation; project lifecycle; soft landings; standardising.
File-URL: http://www.inderscience.com/link.php?id=129847
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:2:p:175-199

Template-Type: ReDIF-Article 1.0
Author-Name: Hiroko Oe
Author-X-Name-First: Hiroko
Author-X-Name-Last: Oe
Author-Name: Yasuyuki Yamaoka
Author-X-Name-First: Yasuyuki
Author-X-Name-Last: Yamaoka
Author-Name: Max Weeks
Author-X-Name-First: Max
Author-X-Name-Last: Weeks
Title: The propagation of information and the establishment of communication from a business management perspective
Abstract:
The success of a project depends on the correctness of the project plan and the adequacy of the overall management elements constituted by the project management body of knowledge (PMBOK). Further, the success of the project depends on the ability of the project leader to communicate his or her ideas to each member of the project team and to lead them to change their behaviour in achieving their aims and objectives. In this paper, we examine the communication process between the sender and receiver of information within an organisation based on the concept that the smooth distribution and communication of information should be the key element for business success. In other words, we attempt to identify and suggest the factors critical in communicating a leader's ideas and intentions to the staff within organisation, encouraging them to change their behaviour to achieve business success.
Journal: Int. J. of Business Performance Management
Pages: 200-211
Issue: 2
Volume: 24
Year: 2023
Keywords: information propagation; threshold; behavioural change; communication; threshold model.
File-URL: http://www.inderscience.com/link.php?id=129850
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:2:p:200-211

Template-Type: ReDIF-Article 1.0
Author-Name: Monika Bhatia
Author-X-Name-First: Monika
Author-X-Name-Last: Bhatia
Author-Name: Pritpal Singh Bhullar
Author-X-Name-First: Pritpal Singh
Author-X-Name-Last: Bhullar
Author-Name: Dipayan Roy
Author-X-Name-First: Dipayan
Author-X-Name-Last: Roy
Title: Board gender diversity and financial performance of banks: evidence from India
Abstract:
The goal of this study is to see how gender diversity on bank boards affects the value and profitability of the company. Financial institutions, both public and private, are examined in the study. Data from 28 Indian banks have been analysed for this study. Panel data analysis has been applied to data collected from 2012 to 2020. Private sector banks' stock values suffer when they have more than one woman on their board of directors; public sector banks' stock values benefit when this occurs. Our research demonstrates that ROA has a negative correlation with the gender diversity of boardrooms. We believe this is the first comparative study of its kind in the banking industry to focus on paper. It is recommended that policymakers increase the number of female board members so that they can serve as effective decision makers to improve the firm's performance.
Journal: Int. J. of Business Performance Management
Pages: 253-268
Issue: 2
Volume: 24
Year: 2023
Keywords: board gender diversity; banking sector; female directors; Blau index; firm value; profitability; India.
File-URL: http://www.inderscience.com/link.php?id=129854
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:2:p:253-268

Template-Type: ReDIF-Article 1.0
Author-Name: Hafiz Abdul Mannan
Author-X-Name-First: Hafiz Abdul
Author-X-Name-Last: Mannan
Author-Name: Saif ul Haq
Author-X-Name-First: Saif ul
Author-X-Name-Last: Haq
Author-Name: Rao Muhammad Rashid
Author-X-Name-First: Rao Muhammad
Author-X-Name-Last: Rashid
Title: Mapping the impact of contractual governance and trust on project performance in construction industry – the moderating effect of shadow of future
Abstract:
Project performance has always been challenging in the construction industry. Researchers and practitioners are gravelled due to the construction projects' low efficacy and poor performance. The prime focus of this study is to analyse the impact of two important factors, i.e., contractual governance and trust, on the project performance in the presence of the shadow of the future as moderator. The findings of this study reveal that contractual governance and trust impact the construction projects' performance positively and significantly. Moreover, the shadow of the future positively moderates the contractual governance and trust relationships with project performance, thus strengthening these relationships. The expectation of repeated interactions between the parties is very helpful in improving the project performance by strengthening the relationships of both contractual governance and trust with the project performance in the construction sector.
Journal: Int. J. of Business Performance Management
Pages: 229-252
Issue: 2
Volume: 24
Year: 2023
Keywords: contractual governance; trust; shadow of future; project performance; construction projects.
File-URL: http://www.inderscience.com/link.php?id=129856
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:2:p:229-252

Template-Type: ReDIF-Article 1.0
Author-Name: Ayman Al Armoti
Author-X-Name-First: Ayman Al
Author-X-Name-Last: Armoti
Author-Name: Nidhi Oswal
Author-X-Name-First: Nidhi
Author-X-Name-Last: Oswal
Author-Name: Adnan Jawabri
Author-X-Name-First: Adnan
Author-X-Name-Last: Jawabri
Title: The relationship between the recruitment strategy and the competitive advantage
Abstract:
The study aimed to identify the relationship between the recruitment strategy and competitive advantage at four-star hotels in Al Ain City, United Arab Emirates. The study population consisted of all workers in four-star hotels in Al Ain, UAE, totalling 404 employees. A total of 198 questionnaires were distributed using simple random sampling. A total of 169 were returned, 141 of these were valid for statistical analysis. Results showed there is a correlation between the two variables of recruitment and the competitive advantage. Pearson correlation coefficients reached 0.17, by sig. (0.45) where it is statistically significant at 0.05. Moreover, the most significant recommendations were to increase recruiting people through online advertisements and internal advertisements within hotels in addition to advertisements in newspapers, satellite stations and universities. Furthermore, continuing the procedures for selecting employees based on the submission of job applications and passing interviews, tests, and medical examinations that will help toward achieving the competitive advantage.
Journal: Int. J. of Business Performance Management
Pages: 286-303
Issue: 3/4
Volume: 24
Year: 2023
Keywords: recruitment strategy; selection; competitive advantage; hotels; performance; online advertisements; interviews; tests; medical examination; internal advertisements.
File-URL: http://www.inderscience.com/link.php?id=132313
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:286-303

Template-Type: ReDIF-Article 1.0
Author-Name: Ayman Mustafa Al Armoti
Author-X-Name-First: Ayman Mustafa Al
Author-X-Name-Last: Armoti
Author-Name: Mariam Alsayari
Author-X-Name-First: Mariam
Author-X-Name-Last: Alsayari
Author-Name: Meera Fadi Alsalman
Author-X-Name-First: Meera Fadi
Author-X-Name-Last: Alsalman
Title: Impact of corporate social performance on shareholder value
Abstract:
This research includes an investigation of the influence of corporate social performance (CSP) on shareholder value creation in the context of At Majid Al Futtaim, a UAE-based company that sells homeware and technological goods, including smart phones. The organisation recognises that today's customer values experience, value, and memorable moments with those who matter most to them. It is also aware of its social responsibilities. The CSP has a highly significant relationship with the empirical study for the components driving CSP, showing that the firm is consciously contributing to community benefits, enhanced employee relationships, and ecologically responsible operations. Only the firm's growth and size were found to have a substantial positive relationship with CSP, demonstrating that hypotheses H3 and H4 are accurate. All alternative hypotheses H1, H2, H5, and H6 are rejected by Majid Al Futtaim.
Journal: Int. J. of Business Performance Management
Pages: 304-314
Issue: 3/4
Volume: 24
Year: 2023
Keywords: corporate social; shareholder value; social responsibilities; organisation performance; customer value; corporate governance; community relationships; corporate performance; company's trustworthiness; business engagement.
File-URL: http://www.inderscience.com/link.php?id=132316
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:304-314

Template-Type: ReDIF-Article 1.0
Author-Name: Lezaan Botha
Author-X-Name-First: Lezaan
Author-X-Name-Last: Botha
Author-Name: Lara I. Human
Author-X-Name-First: Lara I.
Author-X-Name-Last: Human
Author-Name: Melissa E. Rossouw
Author-X-Name-First: Melissa E.
Author-X-Name-Last: Rossouw
Author-Name: Jacobus D. Nel
Author-X-Name-First: Jacobus D.
Author-X-Name-Last: Nel
Title: A framework to drive business growth in developing countries using omni-channel strategies
Abstract:
During the past few decades, firms have undergone radical changes due to digitalisation initiatives, changing consumer behaviour and other factors, such as the pandemic. This has led to, amongst others, the implementation of online strategies such as an omni-channel strategy. However, omni-channel strategies increase supply chain complexities and have very specific managerial implications to consider. Current research addresses numerous benefits of and barriers to online strategies and provides building blocks to implement online strategies. From this, a theoretical foundation was built for this article. Interviews were conducted in a developing country to determine the extent to which the theoretical foundation can be applied within the context of a developing country. This general qualitative research proposes a framework for managers in developing countries to consider when implementing an omni-channel strategy.
Journal: Int. J. of Business Performance Management
Pages: 344-374
Issue: 3/4
Volume: 24
Year: 2023
Keywords: omni-channel strategy; multi-channel strategy; managerial implications; supply chain strategy; supply chain design.
File-URL: http://www.inderscience.com/link.php?id=132319
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:344-374

Template-Type: ReDIF-Article 1.0
Author-Name: Maitha Mohammed Al Haj
Author-X-Name-First: Maitha Mohammed Al
Author-X-Name-Last: Haj
Title: Cultural transformation through the implementation of a 'happiness program' within a UAE Government aviation entity
Abstract:
The study examines the antecedents of employee happiness and wellbeing at a government aviation entity in the UAE. The key findings included identifying key challenges that affect employee happiness, wellbeing, and performance. The findings led to developing and implementing an objective decision-making tool introduced to stimulate employees' productivity by proactively enhancing morale and happiness. Strategic guidelines were developed including improving organisation leadership in making effective decisions through the delegation of authority to act, providing clarity to employees to execute their tasks, and providing tools to measure performance and happiness. The knowledge contribution of the study is the emphasis on employee wellbeing as a critical component in ensuring organisational effectiveness, while efficiently delivering their mandates to the organisation's key stakeholders.
Journal: Int. J. of Business Performance Management
Pages: 375-391
Issue: 3/4
Volume: 24
Year: 2023
Keywords: happiness; wellbeing; performance; happiness program; UAE.
File-URL: http://www.inderscience.com/link.php?id=132320
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:375-391

Template-Type: ReDIF-Article 1.0
Author-Name: Florida Veljanoska
Author-X-Name-First: Florida
Author-X-Name-Last: Veljanoska
Author-Name: Basman Mazahrih
Author-X-Name-First: Basman
Author-X-Name-Last: Mazahrih
Title: The impact of COVID-19 on FDI
Abstract:
The objective of this paper is to discover the impact of the pandemic on global, regional FDIs and FDIs in different groups of countries classified according to their income status. The World Pandemic Uncertainty Index was used as a measure of the level of pandemic uncertainty. Multiple panel data analysis was conducted, which covered the period 1996-2020 and 142 countries, including sub-samples of six regions and four groups of countries classified as per their income level. The results have shown that the pandemic had a negative, but insignificant impact on global FDIs. The analysis also proved that the pandemic had a significant negative impact on FDIs in Europe and low-income countries, while positive impact in Asian and upper-middle-income countries. As for Africa, North and South America, and Australia and Pacific and high and lower middle income, the research has shown that the pandemic had an insignificant, but negative impact on FDI flows.
Journal: Int. J. of Business Performance Management
Pages: 315-343
Issue: 3/4
Volume: 24
Year: 2023
Keywords: foreign direct investment; FDI; pandemic; world pandemic uncertainty index; WPUI; global economy; regional analysis.
File-URL: http://www.inderscience.com/link.php?id=132321
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:315-343

Template-Type: ReDIF-Article 1.0
Author-Name: Adedugba Adebayo
Author-X-Name-First: Adedugba
Author-X-Name-Last: Adebayo
Author-Name: Asikhia Olalekan
Author-X-Name-First: Asikhia
Author-X-Name-Last: Olalekan
Author-Name: Inegbedion Daniel
Author-X-Name-First: Inegbedion
Author-X-Name-Last: Daniel
Author-Name: Akinrinola Olalekan
Author-X-Name-First: Akinrinola
Author-X-Name-Last: Olalekan
Title: Transportation optimality approach and environmental sustainability in manufacturing firms in Lagos State: a decision approach
Abstract:
The study focused on examining transportation operations and environmental sustainability in manufacturing firms in Lagos State, Nigeria. The focal objective of the study is to analyse transportation optimality effect on environmental sustainability and its utilisation in order to minimise carbon emissions due to transportation in production activities and distribution. Twelve manufacturing firms were utilised for the study and the firms were selected based on the volume of distribution. Multi-method such as partial least square (PLS) and Vogel's estimation model was utilised to determine the resultant effect of transportation on environmental sustainability and its corresponding optimal routes. The coefficient value of 0.601 based on the statistical output shows a considerable effect of transportation on environmental sustainability. This shows a significant contribution to environmental degradation due to the sporadic growth in reverse order, distribution and allocation. The study also discovered that transportation optimality is an impetus to environmental sustainability due to optimal distribution and routes.
Journal: Int. J. of Business Performance Management
Pages: 392-408
Issue: 3/4
Volume: 24
Year: 2023
Keywords: sustainability; transportation; economic; manufacturing firms; environment.
File-URL: http://www.inderscience.com/link.php?id=132324
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:392-408

Template-Type: ReDIF-Article 1.0
Author-Name: Salim Nasser Salim Alriyami
Author-X-Name-First: Salim Nasser Salim
Author-X-Name-Last: Alriyami
Author-Name: Mahfooz Ahmed
Author-X-Name-First: Mahfooz
Author-X-Name-Last: Ahmed
Title: The use of technology among the Omani retailers amidst the COVID-19 pandemic
Abstract:
This study examines the implementation and use of technology among Omani retailers supported and sponsored by the government during the COVID-19 pandemic. The purpose of the study was to investigate some of the efforts made by these retailers in using the internet and its related technologies to buy and sell their goods and promote their services during the pandemic. An extensive interview session was conducted with some retailers in the central region of Oman. The study's findings show that the most popular technology device used by retailers during the pandemic to support their business was cell phones with some social media and instant messengers' applications like WhatsApp, Facebook, and Instagram. It was also discovered that the pandemic had a negative impact on most SMEs. The pandemic has also made most of them realise how some technological equipment can help them promote their goods and services during the movement restriction period.
Journal: Int. J. of Business Performance Management
Pages: 429-441
Issue: 3/4
Volume: 24
Year: 2023
Keywords: e-commerce; technology; retailers; COVID-19 pandemic; Oman; social media.
File-URL: http://www.inderscience.com/link.php?id=132325
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:429-441

Template-Type: ReDIF-Article 1.0
Author-Name: Sami Salem Alzahrani
Author-X-Name-First: Sami Salem
Author-X-Name-Last: Alzahrani
Title: Balanced agile project management impact on firm performance through business process agility as mediator in IT sector of Kingdom of Saudi Arabia
Abstract:
This study aimed to check the impact of all three dimensions of balanced agile project management on firm performance through business process agility. The mediating role of business process agility was measured and proved. Data was collected from employees of the IT sector in the Kingdom of Saudi Arabia through purposive sampling. A total of 171 responses were collected and used for data analysis. Structural equation modelling (SEM) technique was used to test the hypothesised relations using the SmartPLS3. The result of analysis revealed the significant relations, and all hypotheses were accepted. Mediating role of business agility in three dimensions of balanced agile project management and firm performance was proved and highlights the importance of agility and control at same time. This study signifies the importance of balanced agile project management on firm performance and role of business process agility. Managers working in dynamic working environment should focus on empowerment, cross-functional collaboration and balancing control for better strategic agility and firm performance. Organisations working in dynamic setting should focus on nimble management.
Journal: Int. J. of Business Performance Management
Pages: 409-428
Issue: 3/4
Volume: 24
Year: 2023
Keywords: balanced agile project management; business process agility; firm performance; employee empowerment; cross-functional collaboration; balancing control; Saudi Arabia; structural equation modelling; SEM.
File-URL: http://www.inderscience.com/link.php?id=132326
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:409-428

Template-Type: ReDIF-Article 1.0
Author-Name: Rohini Jha
Author-X-Name-First: Rohini
Author-X-Name-Last: Jha
Author-Name: Aveek Basu
Author-X-Name-First: Aveek
Author-X-Name-Last: Basu
Title: Perception of citizen towards e-governance in India: comparative analysis in education, healthcare and agriculture industry
Abstract:
E-governance is employed for communicating the usage of governance, and its application in data technology (IT), is common in today's world. Also, it is utilised for distributing knowledge among the citizens. The objective of this work is to explore the perception of Indian citizens on e-governances as digital transformation in the post COVID era will ameliorate the society as a whole. Hence, three primary sectors which include healthcare, agriculture and education that play a pivotal role are analysed thoroughly in this context based on the responses of a set of questionnaires. Subsequently, the rates of the questions are elaborated and validated using the LISREL data analysis tool. From the info analysis, several statistical metrics are attained; each metrics values are again tested with p-value, Z-score and chi-square. Finally, the expansion rate percentage of above mentioned three domains have been tabulated.
Journal: Int. J. of Business Performance Management
Pages: 442-466
Issue: 3/4
Volume: 24
Year: 2023
Keywords: e-governance; electronic governance information and communication technology; ICT; education; healthcare; questionnaire; India.
File-URL: http://www.inderscience.com/link.php?id=132327
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:442-466

Template-Type: ReDIF-Article 1.0
Author-Name: Roberta Fenech
Author-X-Name-First: Roberta
Author-X-Name-Last: Fenech
Author-Name: Priya Baguant
Author-X-Name-First: Priya
Author-X-Name-Last: Baguant
Author-Name: Abdul Ghafar
Author-X-Name-First: Abdul
Author-X-Name-Last: Ghafar
Title: Developing human capability through hybrid education
Abstract:
The role of higher education institutions has always been associated with the development of students' experiential knowledge and key skills, as a direct result of the digital learning experience. Digital learning manifests itself to play a pivotal role in education with the underlying assumption of providing learners with a sustainable and resilient learning experience. The research question investigated in this study concerns the role hybrid education plays in the development of human capabilities (what is the role of hybrid education in human capability development?). Sixteen academics were split into two groups and each participated in a focus group. The main finding is a research model outlining the pre-determining success factors that need to be in place for hybrid education to lead to the development of human capabilities. Another finding is the challenges that need to be addressed in ensuring that hybrid education does lead to such capability development.
Journal: Int. J. of Business Performance Management
Pages: 269-285
Issue: 3/4
Volume: 24
Year: 2023
Keywords: hybrid education; human capability development; challenges; pre-determining factors; higher education; qualitative research.
File-URL: http://www.inderscience.com/link.php?id=132328
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:269-285

Template-Type: ReDIF-Article 1.0
Author-Name: Nitin Bansal
Author-X-Name-First: Nitin
Author-X-Name-Last: Bansal
Author-Name: Krishna Nath Pandey
Author-X-Name-First: Krishna Nath
Author-X-Name-Last: Pandey
Title: Impact of password management strategies on the trust enhancement in the digital era
Abstract:
Password management is a buzzword in digital services. Information security is the main motive of the companies offering digital services. Adoption of digital services is based on the trust factor to its users. The objective of this paper is 'to analyse the impact of password management strategies on trust enhancement in the digital era'. This study has analysed the primary data, collected through five points Likert scale from 416 respondents from the National Capital Region (NCR) of India using the stepwise method (forward selection) of multiple linear regressions in SPSS version 23. The results revealed that people have the intention to adopt digital services, but lack of trust is a crucial component that deters the users from adopting digital services. The study also revealed that password management strategies have a significant positive impact on trust enhancement, which directly leads to the adoption of digital services.
Journal: Int. J. of Business Performance Management
Pages: 484-503
Issue: 3/4
Volume: 24
Year: 2023
Keywords: password management strategies; risk; trust; digital services; reuse of password; weak password.
File-URL: http://www.inderscience.com/link.php?id=132333
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:484-503

Template-Type: ReDIF-Article 1.0
Author-Name: Ibrahim Saleem Alotaibi
Author-X-Name-First: Ibrahim Saleem
Author-X-Name-Last: Alotaibi
Title: Impact of homeworking/telecommuting on organisational performance in the era of COVID-19
Abstract:
There are various factors to be considered before an organisation incorporates telecommuting. Telecommuting is when employees work from home (WFH) or any other location other than the conventional workplace. The constant development in technology and the introduction of different kinds of softwares, various organisations have begun to encourage employees to WFH. This research is an effort towards understanding homeworking/telecommuting in an in-depth manner. It aims to examine the relationship between distributive justice, management culture and human resource support, motivation levels and efficiency. Hence, a questionnaire was conducted, and feedback was collected via online survey from 150 employees working in different organisations performing WFH in United Arab Emirates. The analysis was conducted via partial least square structural equation modelling using SmartPLS software. The study finds that management culture and human resource support are direct antecedents of motivation level and lead to efficiency in WFH. Lastly, implication of this study and limitation are discussed.
Journal: Int. J. of Business Performance Management
Pages: 467-483
Issue: 3/4
Volume: 24
Year: 2023
Keywords: telecommuting; work from home; WFH; efficiency; COVID-19; motivation; management.
File-URL: http://www.inderscience.com/link.php?id=132337
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:467-483

Template-Type: ReDIF-Article 1.0
Author-Name: Mehariamlak Kifle Berta
Author-X-Name-First: Mehariamlak Kifle
Author-X-Name-Last: Berta
Title: Determinants of employees' job performance; the case of education and civil service Bureau of Assosa Zone, Benshangul Gumuz Regional State, Ethiopia
Abstract:
The strategic exploitation of human capital is a cornerstone for the success of organisations through attaining competitive position. In doing so, it is to recognise well the function of employees' performance. On top of this, the main objective of the study was to examine the effect of determinant factors on employees' job performance in the case of education and the civil service bureau of Assosa Zone. Data was gathered through a structured questionnaire with a 5-point Likert scale. Descriptive and explanatory research designs were employed. Cronbach's alpha and factor analysis were predominantly used to verify the reliability and validity of the instrument. The Pearson correlation coefficient result revealed that all explanatory variables were positively and significantly correlated with the predicted variable at 99% level of confidence. Moreover, excluding organisational culture, all variables had positive effects on employees' job performance. All variables except training had significant contribution to the employees' performance.
Journal: Int. J. of Business Performance Management
Pages: 599-620
Issue: 3/4
Volume: 24
Year: 2023
Keywords: leadership; training; working environment; organisational culture; motivation; employees' job performance; Ethiopia.
File-URL: http://www.inderscience.com/link.php?id=132338
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:599-620

Template-Type: ReDIF-Article 1.0
Author-Name: Laura Sophie Aichroth
Author-X-Name-First: Laura Sophie
Author-X-Name-Last: Aichroth
Title: The effect of leadership and climate for initiative on team workers in the German economy during the COVID-19 pandemic
Abstract:
Drawing on the co-evolving model of team research, we explore the role of perceived team-level transformational leadership in team innovation and individual learning and the mediating effects of a climate for initiative on these relationships in the context of Germany. Additionally, we analyse the moderating effects of positive leadership in the first stage and team size and duration of collaboration in the second stage. Specifically, we apply partial least squares structural equation modelling (PLS-SEM) to data collected from 220 employees through convenience sampling. The results indicate that team-level transformational leadership wholly affects individual learning while partially affecting team innovation through a climate for initiative. No moderating effects were identified. This is among the earliest studies to investigate the association between team-level transformational leadership, team innovation, and individual learning in Germany, specifically during the COVID-19 pandemic. Contradicting previous results, the findings can inform future research efforts.
Journal: Int. J. of Business Performance Management
Pages: 504-525
Issue: 3/4
Volume: 24
Year: 2023
Keywords: team-centric transformational leadership; climate for initiative; individual learning; team innovation; Germany; COVID-19.
File-URL: http://www.inderscience.com/link.php?id=132340
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:504-525

Template-Type: ReDIF-Article 1.0
Author-Name: Zakaria Boulanouar
Author-X-Name-First: Zakaria
Author-X-Name-Last: Boulanouar
Author-Name: Lobna Essid
Author-X-Name-First: Lobna
Author-X-Name-Last: Essid
Author-Name: Abderazak Bakhouche
Author-X-Name-First: Abderazak
Author-X-Name-Last: Bakhouche
Author-Name: Azilawati Banchit
Author-X-Name-First: Azilawati
Author-X-Name-Last: Banchit
Title: SME-bank relationship: organisation-to-organisation or person-to-person? A view from Japan
Abstract:
Research on the SME-bank relationship has focused on the relationship between two organisations - the bank and the firm. This study argues why it needs to be looked at between two people - the loan officer and the SME owner/manager. Among the research questions developed were the reasons for the existence of such a relationship and the form(s) it takes. Interviews with loan officers at a representative sample of Japanese banks were used to collect data. The analysis revealed the existence of such a relationship; however, due to the job rotation system prevailing in Japan, it is between the SME manager/owner and the bank. Banks build such a relationship to compensate for the lack of information about SMEs and refer to it as one of 'trust' and 'mutual support'. Without adequate alternatives that are relevant to SMEs' peculiarities, fintech has the potential to rob banks of this crucial instrument for accurately assessing SMEs' creditworthiness.
Journal: Int. J. of Business Performance Management
Pages: 526-555
Issue: 3/4
Volume: 24
Year: 2023
Keywords: small and medium-sized enterprises; SME; relationship-banking; loan officer; SME-owner/manager; Japan.
File-URL: http://www.inderscience.com/link.php?id=132343
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:526-555

Template-Type: ReDIF-Article 1.0
Author-Name: Welcome Sibanda
Author-X-Name-First: Welcome
Author-X-Name-Last: Sibanda
Author-Name: Mercy Chaita
Author-X-Name-First: Mercy
Author-X-Name-Last: Chaita
Title: Modelling technical efficiency and productivity growth of UAE banks: a three-stage analytical framework
Abstract:
This study tests for technical-efficiency and total-factor-productivity-growth for a sample of 60 UAE banks during the sample period 2000-2018, a period of extensive macro-prudential deregulation, sectoral consolidation and macro-economic shocks, using unique sub-sample periods mirroring expansion, recession and slowbalisation economic-cycles. We employ the DEA and the Malmquist Total Factor Productivity Index to capture technical-efficiency frontier-shifts for a multi-input-output bank. We detect technological-change-driven total-factor-productivity-growth and pure-technical-efficiency driven technical-efficiency. Efficiency-change lags economic cycles and sub-sample splits indicate significant scale inefficiency. Further, while foreign banks are more efficient than UAE domiciled banks, irrespective of size and index used, their performance deteriorates significantly more than UAE-domiciled banks during the 2008 Global Financial Crisis. Our results cast doubt on prior evidence that output proxy-choice is critical to result-robustness, specifically for long-term productivity trends. Further, the de-biased tobit regression analysis indicates a significant correlation between technical efficiency and size, diversification, financial structure, and profitability parameters.
Journal: Int. J. of Business Performance Management
Pages: 556-598
Issue: 3/4
Volume: 24
Year: 2023
Keywords: Malmquist Total Factor Productivity Index; technical efficiency; technological efficiency; pure efficiency; scale efficiency; data envelopment analysis; DEA; total factor productivity change; UAE.
File-URL: http://www.inderscience.com/link.php?id=132344
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Handle: RePEc:ids:ijbpma:v:24:y:2023:i:3/4:p:556-598