Template-Type: ReDIF-Article 1.0 Author-Name: Godfred Adjapong Afrifa Author-X-Name-First: Godfred Adjapong Author-X-Name-Last: Afrifa Author-Name: Stephen Berchie Author-X-Name-First: Stephen Author-X-Name-Last: Berchie Title: Inventory holding and UK SMEs' performance Abstract: This paper examines the relationship between inventory holding and firm performance for 141 small and medium-sized enterprises listed on the alternative investment market for an eight year period (2005 to 2012). Panel data regression analysis is used in the estimation of functions relating the inventory holding with measures of firm performance. The results provide empirical evidence which indicates the existence of an optimal inventory level that maximises performance. The results show that a concave relationship exists between inventory holding and performance. Furthermore, the paper determines whether or not deviations from the optimum inventory level reduce performance. The results indicate that deviations above or below the optimum inventory level decreases performance. Overall, the findings provide evidence that firms should strive to attain the optimal inventory level in order to maximise their performance. Journal: Int. J. of Business Performance Management Pages: 16-33 Issue: 1 Volume: 20 Year: 2019 Keywords: inventory holding; firm performance; small and medium enterprises; SMEs; UK. File-URL: http://www.inderscience.com/link.php?id=96460 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:1:p:16-33 Template-Type: ReDIF-Article 1.0 Author-Name: Musriha Musriha Author-X-Name-First: Musriha Author-X-Name-Last: Musriha Title: The implication of strategy improving employees training, compensation, motivation and organisational commitment as predictors of work performance in private commercial banks Indonesia Abstract: The purpose of this study was to examine effects of an integrated model of strategy improving employee's training, compensation, motivation and organisational commitment to performance. This study used a causal design. The main data used in this study were primary data collected through the distribution of questionnaires to the respondents of private commercial banks in Indonesia. The sampling was done using purposive sampling method to determine the sample based on the consideration of researcher. The result of the research shows that strategy improving employees training, compensation, motivation and organisational commitment positively affect the performance. Journal: Int. J. of Business Performance Management Pages: 1-15 Issue: 1 Volume: 20 Year: 2019 Keywords: training; compensation; motivation; organisational commitment and performance; Indonesia. File-URL: http://www.inderscience.com/link.php?id=96461 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:1:p:1-15 Template-Type: ReDIF-Article 1.0 Author-Name: Mariem Amamou Author-X-Name-First: Mariem Author-X-Name-Last: Amamou Author-Name: Kais Ben-Ahmed Author-X-Name-First: Kais Author-X-Name-Last: Ben-Ahmed Title: Agency conflicts between business owners and managers: empirical evidence from Tunisia Abstract: This paper proposes a solution to reduce agency conflicts which arise between managers and owners. We examine the relationship between managerial implication and firm performance. A structural model was applied to ten Tunisian banks covering the period 2000-2015 to test both managerial involvements on risk and performance. Results showed the relevant role of managers' implication in reducing conflicts of interest. Specifically, where managers are weakly involved, managerial implication creates more value for the shareholders. Furthermore, the relationship between firm performance and managerial implication depends on the level of risk-taking by the managers and approaches zero at a critical bank risk equal to 20.55%. Similarly, the relationship between risk and share of managers vanishes at a critical performance point equal to 42.70%. Overall, our findings call for implementing performance management system to help banks better manages their employee's performance and in turn, reduces conflicts between managers and owners. Journal: Int. J. of Business Performance Management Pages: 34-45 Issue: 1 Volume: 20 Year: 2019 Keywords: agency conflict; manager implication; risk; performance management; Tunisian banks; Tunisia; risk-taking. File-URL: http://www.inderscience.com/link.php?id=96463 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:1:p:34-45 Template-Type: ReDIF-Article 1.0 Author-Name: Avraam Papastathopoulos Author-X-Name-First: Avraam Author-X-Name-Last: Papastathopoulos Author-Name: Panayiotis Koutsouvelis Author-X-Name-First: Panayiotis Author-X-Name-Last: Koutsouvelis Author-Name: Jacob Cherian Author-X-Name-First: Jacob Author-X-Name-Last: Cherian Author-Name: Robert Pech Author-X-Name-First: Robert Author-X-Name-Last: Pech Title: New opportunities, challenges and realities for the media industry in Greece: an empirical examination of the effects of the financial crisis and digital technologies on media business performance Abstract: The impressive developments of new media-focused technologies have brought about turbulence and significant problems in the financial performance of the media industry in Greece. This is particularly with reference to the impact on newspapers and other print media. Furthermore, the financial crisis which has plagued Greece for well over a decade has also impacted on this. Estimates of linear multiple regressions show a highly significant relationship between the number of newspapers in circulation and an explanatory number of variables such as the proportion of the population having access to the internet, is representative of the evolution of technology. In other estimates of multiple regressions, the developments in technology and the nation's financial crisis seem to have had a major impact on the financial performance of these companies as evidenced by their effect on the main financial ratios in the industry, which generally show a decline. Journal: Int. J. of Business Performance Management Pages: 46-69 Issue: 1 Volume: 20 Year: 2019 Keywords: Greece; financial crisis on media; internet technologies; financial performance on media; print versus online media. File-URL: http://www.inderscience.com/link.php?id=96465 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:1:p:46-69 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamad Alnajem Author-X-Name-First: Mohamad Author-X-Name-Last: Alnajem Author-Name: Jose Arturo Garza-Reyes Author-X-Name-First: Jose Arturo Author-X-Name-Last: Garza-Reyes Author-Name: Ahmed ElMelegy Author-X-Name-First: Ahmed Author-X-Name-Last: ElMelegy Title: Measuring the lean readiness of Kuwaiti manufacturing industries Abstract: This paper measures the readiness of the Kuwaiti small and medium sized manufacturing industries to implement the lean system through an evaluation of their existing quality practices, and compare such readiness among different product sectors and ownership types. The study adopts the measurement framework developed by Al-Najem et al. (2013), which establishes six constructs related to lean quality practices, namely: process, planning and control, customer relations, suppliers relations, HR, and top management and leadership. Data were collected from a survey of 50 Kuwaiti small and medium sized manufacturing companies. One research question and two hypotheses were developed and tested using t-test and Levene's test, descriptive statistics, and one-way ANOVA. The results demonstrate that the Kuwaiti small and medium sized manufacturing industries are far from being ready to implement lean. In addition, the study found that product sector and ownership type have no significant impact on the lean readiness in the Kuwaiti small and medium sized manufacturing industries. Journal: Int. J. of Business Performance Management Pages: 70-92 Issue: 1 Volume: 20 Year: 2019 Keywords: Kuwaiti small and medium sized industries; lean system; lean readiness; manufacturing industries. File-URL: http://www.inderscience.com/link.php?id=96467 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:1:p:70-92 Template-Type: ReDIF-Article 1.0 Author-Name: Linda Li Author-X-Name-First: Linda Author-X-Name-Last: Li Title: International business development in China - a study of globalisation and performance Abstract: Globalisation has witnessed ever increasing cross border business developments. Most enterprises come to realise that cross cultural business development and management is just as important as cutting edge technologies. This paper is a study of an international environmental company that had a successful development in China based upon its sensitivity to cross-cultural business development issues and apt management decision and timely measures. The findings of the surveys and interviews that this study conducted show that there were differences in the perceptions by the company staff in its UK Head Office and those in China with regard to the business cultures of the country where they were operating. Such differences also affected to a certain extent the communications and interactions between the two teams and ultimately the business development. Journal: Int. J. of Business Performance Management Pages: 164-176 Issue: 2 Volume: 20 Year: 2019 Keywords: international business development; globalisation; performance; China; cross-cultural communication; business management; localisation management. File-URL: http://www.inderscience.com/link.php?id=98630 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:2:p:164-176 Template-Type: ReDIF-Article 1.0 Author-Name: Musriha Musriha Author-X-Name-First: Musriha Author-X-Name-Last: Musriha Author-Name: A. Eddy Hidayat Nurjaman Author-X-Name-First: A. Eddy Hidayat Author-X-Name-Last: Nurjaman Title: Perspective on individual and group characteristics to enhance work performance and career development: an empirical research on Indonesia Port Corporations Abstract: The role of human resource management as a determining factor in achieving corporate goals is discussed. Human resource management considers human capital as a major resource for a sustainable competitive advantage for companies. The purpose of this research is to prove and analyse the influence of individual characteristics, working environment, and organisational culture towards working motivation, and performance, and career improvement of Indonesia Port Corporations employees. It is conducted to employees in Indonesia Port Corporations, as they have the potentiality to step up to the highest position and minimise the desire of employees to be rotated or transferred between branches port so that the pattern of mutation and careers can be hampered. This research summarises 12 hypotheses. However, this study indicates that from the 12 proposed hypotheses, nine of them are significantly affected, while the other remaining three are insignificant. Journal: Int. J. of Business Performance Management Pages: 93-109 Issue: 2 Volume: 20 Year: 2019 Keywords: human resource management system; employees' motivation system; organisational culture; employees' performance; career development; Indonesia. File-URL: http://www.inderscience.com/link.php?id=98632 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:2:p:93-109 Template-Type: ReDIF-Article 1.0 Author-Name: Brian Forbes Author-X-Name-First: Brian Author-X-Name-Last: Forbes Author-Name: Malcolm Brady Author-X-Name-First: Malcolm Author-X-Name-Last: Brady Title: Ex-post service contract performance management Abstract: This paper highlights how contract incompleteness can threaten the performance of public procurement facilities management contracts during their implementation stages, based on a multiple case study comprising five public procurement services contracts. The paper takes a principle-agent view and with the unit of analysis being the contract itself. The paper shows that contract contingencies are almost inevitable and may stem from the written contract or from the participating organisations. Written and unwritten contract management mechanisms were used in practice to deal with contingencies as they arose in the services case studies examined. The paper found that written contracts do not always provide satisfactory remedies for unexpected contingencies. <i>Ex-post</i> mechanisms were used to manage the contract including incentives, information systems and signals. Time, resource or position signals were used in all five cases and provided an effective mechanism to manage unexpected contingencies in written contracts that proved to be incomplete. Journal: Int. J. of Business Performance Management Pages: 130-144 Issue: 2 Volume: 20 Year: 2019 Keywords: services; facilities management; public procurement; principal; agent; contract; unwritten; signal; performance. File-URL: http://www.inderscience.com/link.php?id=98634 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:2:p:130-144 Template-Type: ReDIF-Article 1.0 Author-Name: Ghazi A. Al-Weshah Author-X-Name-First: Ghazi A. Author-X-Name-Last: Al-Weshah Title: Organisational excellence as a marketing tool: Greater Amman Municipality as a case study Abstract: This study aims at providing a deeper understanding of current status of organisational excellence (OE) from executives' perspectives in Greater Amman Municipality (GAM). More specifically, the study investigates OE benefits, tools, challenges, and evaluation criteria from executives' perspectives in GAM. The study employs the qualitative case study design; semi-structured interview is conducted as data collection instrument. Seven executives from GAM were selected for interview based on the purposive sample. Thematic and textual analysis of each interview transcript has been employed. To build a holistic view of the case study, cross-interview analysis has been adopted to highlight the study themes. The study concludes that OE has not been implemented effectively in GAM, although there are planned methodologies for each implementation dimension. Moreover, the common challenge encountered by OE implementation is lack of top management support and low available resources. The study recommends that continuous evaluation of customer satisfaction can be pursued by GAM based on clear, measurable, and reliable criteria. The study provides important lessons in applying OE models for practitioners and policy makers in governmental organisations generally and GAMS particularly. Journal: Int. J. of Business Performance Management Pages: 110-129 Issue: 2 Volume: 20 Year: 2019 Keywords: organisational excellence; qualitative approach; interviews; Greater Amman Municipality; case study; governmental sector; Jordan. File-URL: http://www.inderscience.com/link.php?id=98635 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:2:p:110-129 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Haris Author-X-Name-First: Muhammad Author-X-Name-Last: Haris Author-Name: Yao HongXing Author-X-Name-First: Yao Author-X-Name-Last: HongXing Author-Name: Gulzara Tariq Author-X-Name-First: Gulzara Author-X-Name-Last: Tariq Author-Name: Ali Malik Author-X-Name-First: Ali Author-X-Name-Last: Malik Title: An evaluation of performance of public sector financial institutions: evidence from Pakistan Abstract: The purpose is to analyse the impact of internal factors and government change on the individual as well as the sector-wide performance of public sector banks of Pakistan. The study employs balanced panel data. The OLS-robust regression is used to examine the impact of internal factors, including Log(TA), LDR, IAR, EQTA, NPLR and government change (GOV), a dummy variable, on the profitability of public sector banks measured by ROA, ROE, PBTR and NOM. To analyse the performance of the overall public banking sector and each bank separately, the graphical method is used. The study reveals indifferent results in terms of government change but reports negative impact of government transition on performance. It also finds NPLR as the most significant factor for the profitability of public sector banks of Pakistan. Journal: Int. J. of Business Performance Management Pages: 145-163 Issue: 2 Volume: 20 Year: 2019 Keywords: Pakistan; public banks; financial performance; return on assets; ROA; return on equity; ROE; PBTR; NOM; government change. File-URL: http://www.inderscience.com/link.php?id=98642 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:2:p:145-163 Template-Type: ReDIF-Article 1.0 Author-Name: Kenneth David Strang Author-X-Name-First: Kenneth David Author-X-Name-Last: Strang Title: Analysing non-profit business processes using a soft systems methodology Abstract: The focus of this research is to identify the most effective business processes of 20 high performing non-profit organisations in the USA using a visual soft systems business process analysis methodology. Of the 52 business processes identified, two in the top ten were unique emerging best-practices. This study breaks new ground because a pragmatic soft systems business process analysis methodology is applied. Previous studies have applied quantitative economic analysis or qualitative case studies to identify the factors that are associated with high performing non-profits or effective performance of charitable organisations. Both of these categories of methods overlook internal business performance processes so the current study closes this gap by investigating the underlying factors that make non-profits effective in USA. The soft systems methodology applied in this study produces a visual model which facilitates the communication of best practices to stakeholders without requiring them to possess knowledge of statistics or industry benchmarks. Journal: Int. J. of Business Performance Management Pages: 177-194 Issue: 2 Volume: 20 Year: 2019 Keywords: non-profit; effectiveness; business process analysis; soft systems method. File-URL: http://www.inderscience.com/link.php?id=98643 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:2:p:177-194 Template-Type: ReDIF-Article 1.0 Author-Name: Pedro Nascimento De Lima Author-X-Name-First: Pedro Nascimento De Author-X-Name-Last: Lima Author-Name: Aline Dresch Author-X-Name-First: Aline Author-X-Name-Last: Dresch Author-Name: Daniel Pacheco Lacerda Author-X-Name-First: Daniel Pacheco Author-X-Name-Last: Lacerda Title: Do socio-economic contextual factors influence SMEs' service quality? A cross-sector and cross-city SERVPERF analysis Abstract: There is an increasing body of knowledge on service quality relationship with many contextual factors including culture, firm size and public vs. private settings. However, local socio-economic factors influence towards SMEs service quality is still unknown. We conducted statistical analyses to observe the relationship between contextual socio-economic factors of an SME's city and its service's quality performance using a SERVPERF survey database of more than 3,000 Brazilian SMEs. While service performance did not linearly correlate with the analysed socio-economic factors, a closer look at the data shows significant differences in service performance among groups of SMEs on highly developed and underdeveloped cities from the other cities. The paper discusses theoretical and managerial implications derived from these findings and proposes new research questions to generate data-backed knowledge to support SMEs service quality improvement. Journal: Int. J. of Business Performance Management Pages: 195-211 Issue: 3 Volume: 20 Year: 2019 Keywords: SERVPERF; service quality; SMEs; socio-economic factors; Brazil. File-URL: http://www.inderscience.com/link.php?id=101998 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:3:p:195-211 Template-Type: ReDIF-Article 1.0 Author-Name: Michael Oluwaseun Olomu Author-X-Name-First: Michael Oluwaseun Author-X-Name-Last: Olomu Title: Marketing automation innovation practices and customer retention performance: evidence from the Nigerian manufacturing SMEs Abstract: The emergence and dramatic changes in the today's digital consumer markets and industrial competitiveness have metamorphosed into a tremendous technological innovation boom with diverse innovative products and services been deployed as a competitive tool in the market place. The Nigerian manufacturing SMEs have in recent times placed much importance on innovative marketing practices to manage customer relationships, customer asset and customer equity. The study examined the relationship between customer's retention performance and marketing automation innovation among the Nigerian manufacturing SMEs. Results from least square multiple regressions showed that sales force automation has more influence on the firm's customer retention performance. The study recommends that the choice of marketing automation technologies, investment level and firm size are crucial in determining the customer retention performance of the industry and thereby suggest improved investment and management of SMEs' customer relationship for profitability, thus contributing largely to sustainability of industrial development and competitiveness. Journal: Int. J. of Business Performance Management Pages: 212-228 Issue: 3 Volume: 20 Year: 2019 Keywords: innovation; marketing automation; manufacturing SMEs; industrial; customer retention; customer relationships. File-URL: http://www.inderscience.com/link.php?id=101999 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:3:p:212-228 Template-Type: ReDIF-Article 1.0 Author-Name: Yanli Zhu Author-X-Name-First: Yanli Author-X-Name-Last: Zhu Author-Name: Binrang Zhu Author-X-Name-First: Binrang Author-X-Name-Last: Zhu Author-Name: Jingyi Lang Author-X-Name-First: Jingyi Author-X-Name-Last: Lang Title: An empirical study on financial performance evaluation of Chinese A and H cross-listed companies Abstract: With the improvement of China's economic openness and the perfection of capital market, an increasing number of mainland Chinese companies have been listed on both the mainland stock exchanges (A-share) and the Hong Kong Stock Exchange (H-share). Facing intense international competition, it is urgent for the cross-listed companies to improve their financial performance and further achieve sustainable development. This paper evaluates the financial performance of Chinese A and H cross-listed companies based on a list of financial indicators in 2016 using the factor analytic approach. In this paper, we construct a new financial performance evaluation system based on the financial data of these companies. A comparison of different industries, ownerships and economic zones is also conducted. Our empirical findings include: First, we extract four aspects of ability, including profitability, operation ability, debt-paying ability and development ability, to comprehensively reflect the financial performance of Chinese A and H cross-listed companies. Second, we confirm that there are significant variations in the financial performance of Chinese A and H cross-listed companies among industries, ownerships and economic zones. Lastly, some suggestions are further provided in accordance with the evaluation results to improve the financial performance of Chinese A and H cross-listed companies. Journal: Int. J. of Business Performance Management Pages: 229-246 Issue: 3 Volume: 20 Year: 2019 Keywords: cross-listed companies; financial performance; factor analysis. File-URL: http://www.inderscience.com/link.php?id=102000 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:3:p:229-246 Template-Type: ReDIF-Article 1.0 Author-Name: Goran Pranjić Author-X-Name-First: Goran Author-X-Name-Last: Pranjić Author-Name: Gábor Rekettye Author-X-Name-First: Gábor Author-X-Name-Last: Rekettye Title: Interaction of the social media and big data in reaching marketing success in the era of the fourth industrial revolution Abstract: The contemporary economic environment is characterised by the economic megatrends that are (re)shaping economic practice in the 21st century. The most important megatrend is the digitalisation, which triggers a whole new economic revolution, so called 'fourth industrial revolution'. In the situation with the new data source, new technological means for harvesting and processing of data, digitalisation and fourth economic revolution is very relevant not only for the operation but the marketing function as well. Social media represent an excellent source of data and channel of communication with the customer. Marketing spending on digital media platform soon will be no. 1, and it will overtake TV as the dominant marketing channel. Introducing the big data analytical capabilities, adjustment of overall organisation scheme and hiring competent personnel, the company will be in a position to save money for marketing spending, but in same time overall marketing performances will increase. Introducing big data analytical capabilities and efficient use of available social media platform is a challenging task that lay ahead of senior executives. Support from the highest management instances is the critical preconditions in reaching desired outcomes in the possible synergy between big data (BD) and social media marketing (SMM). Journal: Int. J. of Business Performance Management Pages: 247-260 Issue: 3 Volume: 20 Year: 2019 Keywords: big data analytics; BDA; social media marketing; SMM; decision makers; customer service improvements; analytics; business intelligence; market intelligence. File-URL: http://www.inderscience.com/link.php?id=102015 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:3:p:247-260 Template-Type: ReDIF-Article 1.0 Author-Name: Shahid Ali Author-X-Name-First: Shahid Author-X-Name-Last: Ali Author-Name: Junrui Zhang Author-X-Name-First: Junrui Author-X-Name-Last: Zhang Author-Name: Aamir Azeem Author-X-Name-First: Aamir Author-X-Name-Last: Azeem Title: Investors' concern for value addition in their economic decisions: empirical investigation of the banking sector of Pakistan Abstract: Shareholders are mostly concerned about value addition in every aspect of their investment. The empirical investigation evaluates value-addition-measures and accounting-measures; its supremacy in the banking sector' investment by setting up the procedure of Heeren and D'Agostino (1987). This study uses data from 17 commercial banks of Pakistan, and the findings reveal that accounting measures have a positive and significant relation, whereas value-added measures do not exhibit a strong relationship with share prices. Value addition proxies are not better while explaining variation in share prices in superiority settings. Shareholders focus on accounting measures that are less immune to window dressing instead of value addition measures. It reflects the irrational behaviour of investors in their economic decisions in PSX. Bank age is statistically significant, while bank holding has no significant relationship with share prices. The study proposes that investors should pay due attention to value addition concept in their economic decisions and invest in old banks, and the government should force banks to show value-added measures in their public disclosures. Journal: Int. J. of Business Performance Management Pages: 261-277 Issue: 3 Volume: 20 Year: 2019 Keywords: value addition measures; accounting measures; share prices; banks holding; bank age; economic decisions. File-URL: http://www.inderscience.com/link.php?id=102025 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:3:p:261-277 Template-Type: ReDIF-Article 1.0 Author-Name: Justin Bateh Author-X-Name-First: Justin Author-X-Name-Last: Bateh Author-Name: Stella Sofianopoulou Author-X-Name-First: Stella Author-X-Name-Last: Sofianopoulou Title: Organisational growth through operational change Abstract: <i>How do different dimensions of corporate strategies (management, human resources, sustainability, finances, organisational resilience and operations resources) affect organisational growth and profit enhancement?</i> To address this question, we examine eight contemporary cases of recent change by multinational corporations: Amneal Pharmaceuticals, Avinger, CSX Corporation, GE Transportation, The Hershey Company, Laureate Education, Sears Holdings Corporation, and Toyota Motor Corporation. As these cases share a common goal of improving quality and promoting organisational growth, we use them to demonstrate the impact of corporate strategies on organisational growth. In doing so, we strategically highlight these cases to discuss practical and academic understandings of the multifaceted manners in which contemporary businesses manipulate and adjust operational systems to affect organisational growth and profit enhancement. We provide a discussion of these cases through ten recommendations for business process improvement. Journal: Int. J. of Business Performance Management Pages: 278-296 Issue: 3 Volume: 20 Year: 2019 Keywords: operations strategies; sustainability; organisational growth; quality management; performance improvement; efficiency; business optimisation; business process improvements; BPIs. File-URL: http://www.inderscience.com/link.php?id=102026 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbpma:v:20:y:2019:i:3:p:278-296