Template-Type: ReDIF-Article 1.0 Author-Name: Sima Mirkamandar Author-X-Name-First: Sima Author-X-Name-Last: Mirkamandar Author-Name: Malikeh Beheshtifar Author-X-Name-First: Malikeh Author-X-Name-Last: Beheshtifar Author-Name: Masoud Pourkiani Author-X-Name-First: Masoud Author-X-Name-Last: Pourkiani Author-Name: Ayob Sheikhy Author-X-Name-First: Ayob Author-X-Name-Last: Sheikhy Title: Designing a model of antecedents of entrepreneurial orientation and behaviour (case study: administrative agencies in Kerman Province) Abstract: This present study aims to design a model of antecedents of entrepreneurial orientation and behaviour in the administrative agencies in Kerman Province, Iran. Accordingly, first, antecedents of entrepreneurship were identified through exploratory studies and a survey of those experts in the topic using the Delphi technique, and then, identified antecedents were presented in a model and tested in the target statistical population. In the present study, a model of antecedents of entrepreneurial orientation and behaviour was presented. In the model, three sets of independent variables, including organisational (eight variables), individual (four variables) and environmental factors (six variables), were considered. They are of factors directly affecting entrepreneurial orientation and behaviour. Then, based on this model and the data obtained from the questionnaire, the relationship between the antecedents of entrepreneurship and the entrepreneurial behaviour and orientation were investigated using the structural equation modelling approach. The results show that there is a relationship between antecedents of entrepreneurship and entrepreneurial orientation and behaviour in the administrative agencies in Kerman province. Moreover, there is a relationship between organisational, individual and environmental factors and entrepreneurial orientation and behaviour. Journal: Int. J. of Business Information Systems Pages: 85-97 Issue: 1 Volume: 40 Year: 2022 Keywords: design; antecedents; organisational factors; individual factors; environmental factors; entrepreneurial orientation; behaviour. File-URL: http://www.inderscience.com/link.php?id=122880 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:1:p:85-97 Template-Type: ReDIF-Article 1.0 Author-Name: Amit Kumar Author-X-Name-First: Amit Author-X-Name-Last: Kumar Author-Name: Bala Krishnamoorthy Author-X-Name-First: Bala Author-X-Name-Last: Krishnamoorthy Author-Name: Divakar Kamath Author-X-Name-First: Divakar Author-X-Name-Last: Kamath Author-Name: Christine D'Lima Author-X-Name-First: Christine Author-X-Name-Last: D'Lima Title: Business analytics adoption in firms Abstract: Business analytics leads to reliable and quicker decision making in organisations. However, few organisations can derive significant strategic value from the adoption of business analytics. Business analytics adoption is a complex organisational activity that is influenced by many factors. Therefore, the research on business analytics is of significant relevance to the industry and academic work. Many researchers have studied the adoption of business analytics in organisations using different theoretical perspectives. An analysis of the theoretical models can help in understanding the key themes for business analytics adoption and assist in future research towards extension or integration of theoretical models. Towards this end, scrutiny of research papers for business analytics adoption grounded on the theoretical perspectives of the resource-based view (RBV), dynamic capabilities, and technological, organisational and environmental (TOE) framework is attempted. The key themes emerging from these theoretical perspectives and the significant factors influencing analytics adoption are discussed in this conceptual paper. Journal: Int. J. of Business Information Systems Pages: 464-492 Issue: 4 Volume: 40 Year: 2022 Keywords: business analytics; TOE framework; resource-based view; RBV; dynamic capabilities; technology adoption. File-URL: http://www.inderscience.com/link.php?id=124928 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:4:p:464-492 Template-Type: ReDIF-Article 1.0 Author-Name: R. Rajendrakumar Author-X-Name-First: R. Author-X-Name-Last: Rajendrakumar Title: The prediction of online shopping consumers' attitude based on certain statements of consumer and marketing factors with reference to post graduate students in Coimbatore City Abstract: This study has analysed the statements of consumer and marketing, and its impact on attitude of online shopping consumers. The statements taken for the study with respect to consumers and marketing factor are privacy, security time savings convenience (Conv), customer reputation, price, product promotion (promotion), customer service (CS) and ease of use. The 752 respondents had been selected through purposive and simple random sampling. The respondents are the post graduate students studying in various arts, science and engineering colleges. All the components have been grouped under two and the model fit was ensured through SEM. Further, the regression was used to find out the relationship among the various components of consumer and marketing with the attitude of online shopping consumers. The final results shows that all the statements have significant influence on the prediction of the attitude of online shopping consumers except few statements which were explained in a very comprehensive manner. Journal: Int. J. of Business Information Systems Pages: 472-496 Issue: 4 Volume: 39 Year: 2022 Keywords: online shopping; privacy; security; time saving; convenience; price; product; promotion; customer service. File-URL: http://www.inderscience.com/link.php?id=122881 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:4:p:472-496 Template-Type: ReDIF-Article 1.0 Author-Name: David Muchangi Mugo Author-X-Name-First: David Muchangi Author-X-Name-Last: Mugo Title: Transforming savings and credit cooperatives societies in Kenya using mobile technology services Abstract: This paper investigated the effect of mobile technologies services on performance of deposit-taking savings and credit cooperative societies (SACCOs) in Kenya. The study was guided by three objectives namely: to determine the effect of mobile banking, internet banking and mobile communication services on performance of deposit-taking SACCOs in Kenya. The study adopted positivism philosophy and was based on combination of both descriptive and explanatory research designs. The study used a sample of 86 deposit-taking SACCOs drawn from a target population of 110 deposit-taking SACCOs that were licensed as at 31st December 2011. Inferential analysis based on multiple linear regression model revealed the existence of statistically significant positive effect of mobile banking, internet banking and mobile communication services on performance of deposit-taking SACCOs in Kenya. The study therefore recommends investments and increased utilisation of these mobile technology services to enhance both financial and non-financial performance of the SACCO sector. Journal: Int. J. of Business Information Systems Pages: 560-579 Issue: 4 Volume: 40 Year: 2022 Keywords: mobile technology services; mobile banking; internet banking; mobile communication; mobile devices; SACCOs; Kenya. File-URL: http://www.inderscience.com/link.php?id=124929 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:4:p:560-579 Template-Type: ReDIF-Article 1.0 Author-Name: Sami Miniaoui Author-X-Name-First: Sami Author-X-Name-Last: Miniaoui Author-Name: Suadad Muammar Author-X-Name-First: Suadad Author-X-Name-Last: Muammar Author-Name: Claude Lubamba Author-X-Name-First: Claude Author-X-Name-Last: Lubamba Author-Name: Claude Fachkha Author-X-Name-First: Claude Author-X-Name-Last: Fachkha Title: Comparing cyber physical systems with RFID applications: common attacks and countermeasure challenges Abstract: The RFID technology is widely used in industrial control systems (ICS) and cyber physical systems (CPS). However, the design of the current RFID protocol is optimal in performance but with less effort invested into security. As such, RIFD infrastructure could be vulnerable against cyber threats. In this paper, we present a positioning of RFID security attacks with CPS attacks. We identified similarities and differences of both type of threats that can serve as baseline to establish an IoT security framework. Additionally, we discuss RFID security countermeasures that we extracted from the literature then we compare it with existing CPS countermeasures. Three security threats categories were identified namely, physical attacks, interception attacks and blocking attacks. Overall, the research avail that attacks are similar for both CPS and RFID systems apart from social engineering attacks that are specific to CPS. However, addressing those attacks requires additional measures due to RFID specificity. Journal: Int. J. of Business Information Systems Pages: 540-559 Issue: 4 Volume: 40 Year: 2022 Keywords: radio frequency identification; RFID; cyber physical system; CPS; industrial control system; ICS; OT security; security countermeasures. File-URL: http://www.inderscience.com/link.php?id=124930 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:4:p:540-559 Template-Type: ReDIF-Article 1.0 Author-Name: Ali H. Al-Badi Author-X-Name-First: Ali H. Author-X-Name-Last: Al-Badi Author-Name: Srikrishna Madhumohan Govindaluri Author-X-Name-First: Srikrishna Madhumohan Author-X-Name-Last: Govindaluri Author-Name: Sujeet Kumar Sharma Author-X-Name-First: Sujeet Kumar Author-X-Name-Last: Sharma Author-Name: Asharul Islam Khan Author-X-Name-First: Asharul Islam Author-X-Name-Last: Khan Title: Global and local perspective on the usage of mobile wallet Abstract: Mobile wallet technology offers the advantages of convenience, flexibility, and lower cost in mobile payments. The current study reviews the mobile wallet literature in different countries in order to investigate drivers and barriers in the usage of mobile wallet in Oman. Open-ended interviews and secondary resources have been employed to identify mobile wallet drivers and barriers, and understand the present status in Oman. Commonly reported barriers in Oman include security, awareness, dedicated merchants, and financial supports. The acceptance and usage of mobile wallet among consumers requires further investigation in particular with respect to developing countries like Oman. This may be one of the first attempts to explore the research conducted in mobile payments across a number of emerging economies and investigate the service provider perception with regards to mobile wallet in Oman. Journal: Int. J. of Business Information Systems Pages: 550-568 Issue: 4 Volume: 39 Year: 2022 Keywords: mobile wallet; mobile payment; e-wallet; e-payment; e-purse; mobile wallet acceptance; mobile wallet adoption; mobile wallet usage. File-URL: http://www.inderscience.com/link.php?id=122883 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:4:p:550-568 Template-Type: ReDIF-Article 1.0 Author-Name: Zhen Z. Sullivan Author-X-Name-First: Zhen Z. Author-X-Name-Last: Sullivan Author-Name: Patricia J. Holahan Author-X-Name-First: Patricia J. Author-X-Name-Last: Holahan Author-Name: Jing Ma Author-X-Name-First: Jing Author-X-Name-Last: Ma Title: Adopting technological innovations in work organisations: the role of attitude, subjective norm, and procedural fairness Abstract: Theoretical frameworks fail to adequately explain technology adoption in settings where management, not the user, makes the initial adoption decision. This study integrates research on innovation adoption, behavioural intention, and procedural fairness to predict one's intention to use a new technology in the organisational context. We find the innovation's attributes predict the user's attitude; attitude and subjective norm predict intention. Furthermore, we find procedural fairness moderates the relationship between attitude and intention. Also, procedural fairness moderates the relationship between subjective norm and intention. These findings suggest that procedural fairness may be an important lever in gaining acceptance of new technologies in work organisations. Journal: Int. J. of Business Information Systems Pages: 357-375 Issue: 3 Volume: 40 Year: 2022 Keywords: attitude; innovation attributes; technology acceptance model; procedural fairness; subjective norm; perceived behavioural control; complexity; relative advantage; compatibility. File-URL: http://www.inderscience.com/link.php?id=124931 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:3:p:357-375 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Daneshvar Kakhki Author-X-Name-First: Mohammad Daneshvar Author-X-Name-Last: Kakhki Author-Name: Vidyaranya B. Gargeya Author-X-Name-First: Vidyaranya B. Author-X-Name-Last: Gargeya Author-Name: Reza Mousavi Author-X-Name-First: Reza Author-X-Name-Last: Mousavi Title: ERP systems transition in small manufacturing companies: the tale of two countries Abstract: An increasing number of small and medium-sized enterprises (SMEs) are modernising their legacy systems by replacing them with enterprise resource planning (ERP) solutions. This transition process is challenging and prone to failure. SMEs, especially those in developing countries are more likely to suffer from these challenges due to their limited access to financial and human resources. Therefore, this paper investigates the ERP transition process in SMEs of developed and developing countries to address challenges and success factors. This paper uses two case studies to gain a deep understanding of ERP transition. The research shows that the fit between ERP and business processes plays a critical role in the success of the transition project. Also, SMEs in developing countries, compared to developed countries, face more challenges in the transition process due to a lower level of prior experience and limited availability of ERP systems and consultants. Journal: Int. J. of Business Information Systems Pages: 441-463 Issue: 4 Volume: 40 Year: 2022 Keywords: ERP transition; small and medium-sized enterprises; SMEs; ERP implementation; ERP retirement; developed countries; developing countries. File-URL: http://www.inderscience.com/link.php?id=124932 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:4:p:441-463 Template-Type: ReDIF-Article 1.0 Author-Name: Sunday Adewale Olaleye Author-X-Name-First: Sunday Adewale Author-X-Name-Last: Olaleye Author-Name: Dandison C. Ukpabi Author-X-Name-First: Dandison C. Author-X-Name-Last: Ukpabi Author-Name: Olayemi Olawumi Author-X-Name-First: Olayemi Author-X-Name-Last: Olawumi Author-Name: Donald Douglas Atsa'am Author-X-Name-First: Donald Douglas Author-X-Name-Last: Atsa'am Author-Name: Richard O. Agjei Author-X-Name-First: Richard O. Author-X-Name-Last: Agjei Author-Name: Solomon Sunday Oyelere Author-X-Name-First: Solomon Sunday Author-X-Name-Last: Oyelere Author-Name: Ismaila Temitayo Sanusi Author-X-Name-First: Ismaila Temitayo Author-X-Name-Last: Sanusi Author-Name: Friday Joseph Agbo Author-X-Name-First: Friday Joseph Author-X-Name-Last: Agbo Author-Name: Oluwafemi Samson Balogun Author-X-Name-First: Oluwafemi Samson Author-X-Name-Last: Balogun Author-Name: Saheed A. Gbadegeshin Author-X-Name-First: Saheed A. Author-X-Name-Last: Gbadegeshin Author-Name: Ayobami Adegbite Author-X-Name-First: Ayobami Author-X-Name-Last: Adegbite Author-Name: Emmanuel Awuni Kolog Author-X-Name-First: Emmanuel Awuni Author-X-Name-Last: Kolog Title: Association rule mining for job seekers' profiles based on personality traits and Facebook usage Abstract: Personality traits play a significant role in many organisational parameters, such as job satisfaction, performance, employability, and leadership for employers. One of the major social networks, the unemployed derives satisfaction from is Facebook. The focus of this article is to introduce association rule mining and demonstrate how it may be applied by employers to unravel the characteristic profiles of the unemployed Facebook users in the recruitment process by employers, for example, recruitment of public relations officers, marketers, and advertisers. Data for this study comprised 3,000 unemployed Facebook users in Nigeria. This study employs association rule mining for mining hidden but interesting and unusual relationships among unemployed Facebook users. The fundamental finding of this study is that employers of labour can adopt association rule mining to unravel job relevant attributes suitable for specific organisational tasks by examining Facebook activities of potential employees. Other managerial and theoretical implications are discussed. Journal: Int. J. of Business Information Systems Pages: 299-326 Issue: 3 Volume: 40 Year: 2022 Keywords: association rule mining; Facebook; unemployment; personality traits. File-URL: http://www.inderscience.com/link.php?id=124933 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:3:p:299-326 Template-Type: ReDIF-Article 1.0 Author-Name: R.V. Naveenan Author-X-Name-First: R.V. Author-X-Name-Last: Naveenan Author-Name: T. Jarin Author-X-Name-First: T. Author-X-Name-Last: Jarin Author-Name: S.R. Boselin Prabhu Author-X-Name-First: S.R. Boselin Author-X-Name-Last: Prabhu Title: Corporate social responsibility of Canara Bank – a systematic status review Abstract: Critiques claim that the very concept of corporate social responsibility (CSR) is an agenda of the North, which has a narrow focus. Organisations devise a special system to undertake socially responsible activities and report the same. Such organisations are equally supported by banks that are considered to be one of the pillars of the society. Banks have a key role to perform, not only financially but also socially. As a part of society, they contribute to the society through its CSR activities. Thus, banks were observed to be involved in numerous social responsibility activities for the development of society. This study aims at analysing the trends in CSR activities of Canara Bank. This helps us to understand various contributions made by Canara Bank for various social improvement activities. The study is conducted to understand and analyse the various CSR activities accomplished by the bank. Journal: Int. J. of Business Information Systems Pages: 376-398 Issue: 3 Volume: 40 Year: 2022 Keywords: India; commercial banks; corporate social responsibility; CSR; community welfare; public sector banks. File-URL: http://www.inderscience.com/link.php?id=124934 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:3:p:376-398 Template-Type: ReDIF-Article 1.0 Author-Name: Mohsen Shafiei-Nikabadi Author-X-Name-First: Mohsen Author-X-Name-Last: Shafiei-Nikabadi Author-Name: Mohammad Rahmanimanesh Author-X-Name-First: Mohammad Author-X-Name-Last: Rahmanimanesh Author-Name: Hanieh Shambayati Author-X-Name-First: Hanieh Author-X-Name-Last: Shambayati Title: Mobile financial applications development using an integrated approach of the netnography, fuzzy QFD and fuzzy flowsort Abstract: The growing popularity of mobile applications and technology has led to developing the relationships of many corporations with consumers through mobile apps. Therefore, designing applications based on consumers' preferences and requirements are very important. This research seeks to evaluate and rank the technical requirements of mobile financial applications according to the customer's needs. Firstly, the netnography technique has been used to identify customer needs through the analysis of customer comments. After determining the technical requirements, using the latest edition of ISO 25010 standards, customer requirements and technical requirements have been analysed using the fuzzy QFD method. Finally, to determine the most important technical requirements, the fuzzy flowsort method was used for ranking. The results showed that security requirements, maturity, availability, appropriateness recognisability, operability, user interface aesthetics, accessibility, and analysability are the most important and most effective requirements related to customer needs in the area of mobile financial applications. Journal: Int. J. of Business Information Systems Pages: 493-513 Issue: 4 Volume: 40 Year: 2022 Keywords: technical requirements; mobile applications; quality function deployment; QFD; fuzzy flowsort' expanding fuzzy quality performance; netnography. File-URL: http://www.inderscience.com/link.php?id=124935 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:4:p:493-513 Template-Type: ReDIF-Article 1.0 Author-Name: Sun Yong Lee Author-X-Name-First: Sun Yong Author-X-Name-Last: Lee Author-Name: Min Jae Park Author-X-Name-First: Min Jae Author-X-Name-Last: Park Title: Design of decision support system for yield management in semiconductor industry: application to artificial intelligence Abstract: The situation in the semiconductor production lines change from time to time, requiring extemporal decisions. Under such circumstances, the decision-making method of production management has been developed based on the decision support system approach, which utilises an information system based on partial data generated by real time line and managers' experience and intuition. We propose a system designed through deep learning method, to construct an optimal decision system for yield improvement. The aim of this study is to propose a system design that can support decision-making for yield improvement by using manufacturing deep neural network method in the semiconductor industry. The semiconductor manufacturing process data used is the production data consisting of 1,000 lots and 100 processes. The model developed in this system proposes decision variables with optimal yields within the constraint condition and supports the decision-making in the semiconductor production process by using the corresponding decision variables. Journal: Int. J. of Business Information Systems Pages: 60-84 Issue: 1 Volume: 40 Year: 2022 Keywords: yield improvement; semiconductor; deep neural network; decision support system; DSS. File-URL: http://www.inderscience.com/link.php?id=122891 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:1:p:60-84 Template-Type: ReDIF-Article 1.0 Author-Name: Abdallah Mishael Obeidat Author-X-Name-First: Abdallah Mishael Author-X-Name-Last: Obeidat Title: The impact of business intelligence in crisis management: the strategic vigilance as an intermediary variable in Jordanian insurance companies Abstract: This study aimed to identify the role of strategic vigilance as an intermediary variable in the impact of business intelligence in crisis management in Jordanian insurance companies. This study used the design of quantitative research, where 275 questionnaires were collected from the observers working in Jordanian insurance companies to obtain the necessary data to test the hypotheses of the study. Path analysis was used to test the hypotheses of the study. The findings of the present study revealed that there is a significant impact of business intelligence on crisis management, as well as the impact of business intelligence on strategic vigilance, the presence of strategic vigilance in crisis management, and the impact of business intelligence on strategic vigilance with strategic vigilance as an intermediary variable. Journal: Int. J. of Business Information Systems Pages: 342-359 Issue: 3 Volume: 41 Year: 2022 Keywords: business intelligence; strategic vigilance; crisis management; insurance companies; Jordan. File-URL: http://www.inderscience.com/link.php?id=126994 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:3:p:342-359 Template-Type: ReDIF-Article 1.0 Author-Name: Sanjay Dhingra Author-X-Name-First: Sanjay Author-X-Name-Last: Dhingra Author-Name: Rajesh Agarwal Author-X-Name-First: Rajesh Author-X-Name-Last: Agarwal Title: Factors to measure the cloud service quality – a review Abstract: The world is changing at a very rapid pace and drastic scale. In today's digital world, businesses are adopting new technologies and going digital in order to survive, keep the business relevant, compete with the world and shape the future. Organisations across all domains are transforming their enterprise data centre to the cloud. Cloud offers several advantages to the organisations such as low maintenance, 24 × 7 uptime and access from any part of the world. Cloud service providers claim high performance, high availability, and elastic scalability. Cloud computing is still evolving and full of challenges hence it is important to measure the quality of the services provided by different cloud service providers. In this paper an attempt is made to find the factors of cloud service quality. The keys factors to measure the cloud service quality have been identified after extensive literature reviews and exploratory interview with cloud business connoisseurs. These are as follows: availability, assurance of service, agility, interoperability, latency, reliability, scalability, security, service level agreement, service responsiveness and usability. Journal: Int. J. of Business Information Systems Pages: 289-321 Issue: 3 Volume: 41 Year: 2022 Keywords: cloud computing; data centre; transformation; service quality; IaaS; PaaS; SaaS. File-URL: http://www.inderscience.com/link.php?id=126995 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:3:p:289-321 Template-Type: ReDIF-Article 1.0 Author-Name: Rajesh Kumar Upadhyay Author-X-Name-First: Rajesh Kumar Author-X-Name-Last: Upadhyay Author-Name: Anurag Singh Author-X-Name-First: Anurag Author-X-Name-Last: Singh Author-Name: Brij Mohan Singh Author-X-Name-First: Brij Mohan Author-X-Name-Last: Singh Title: Human side of cybersecurity: an empirical study Abstract: The purpose of this study to explore the relationship between human behaviour and cybersecurity awareness. The research was conducted using a questionnaire and from collecting the responses of professionals, non-professionals, and students studying and working in the educational sector of Uttarakhand region. Findings of the study are useful for developing relevant measures, particularly in terms of personality and human traits, to improve information security awareness. This study contributes to personality traits and their impact on cybersecurity. The study suggests the managerial as well as theoretical implications on the basis of the findings. Journal: Int. J. of Business Information Systems Pages: 408-422 Issue: 3 Volume: 41 Year: 2022 Keywords: cybersecurity; personality; human behaviour. File-URL: http://www.inderscience.com/link.php?id=126996 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:3:p:408-422 Template-Type: ReDIF-Article 1.0 Author-Name: Sripathi Kalvakolanu Author-X-Name-First: Sripathi Author-X-Name-Last: Kalvakolanu Title: Developing a scale to assess analytical competencies of HR professionals Abstract: HR professionals play a significant role in keeping the organisation ready to face competition. Specifically, HR professionals are to update, upgrade and acquire the new competencies that are essential to keep the prominence of the HR function within the organisation and take the organisation ahead of the competitors. To take HR analytics forward and implement HR analytics successfully, analytical skills are a must-have. Role and importance of analytical competencies among HR professionals are examined in the present study. Research on HR professionals' competencies is reviewed to understand the research gaps in identifying and measuring analytical competencies. The study attempted to develop a set of sub-competencies to measure the analytical competencies of HR professionals. The results from the study add another vital dimension to the assessment of the competencies of HR professionals. Further, the findings help in measuring analytical competencies towards HR analytics in particular and analytics in general. Journal: Int. J. of Business Information Systems Pages: 322-341 Issue: 3 Volume: 41 Year: 2022 Keywords: HR analytics; HR professionals; HR competencies; analytical competencies scale. File-URL: http://www.inderscience.com/link.php?id=126997 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:3:p:322-341 Template-Type: ReDIF-Article 1.0 Author-Name: Luiz Fernando Albertin Bono Milan Author-X-Name-First: Luiz Fernando Albertin Bono Author-X-Name-Last: Milan Author-Name: Fernando S. Meirelles Author-X-Name-First: Fernando S. Author-X-Name-Last: Meirelles Author-Name: Maria Alexandra Cunha Author-X-Name-First: Maria Alexandra Author-X-Name-Last: Cunha Title: The non-investment decision in information systems Abstract: Owing to the complex nature of information system investment decisions, the present study presents an interpretative framework for addressing the postponement of decisions to invest in this kind of technology. An instrumental case study is used to conduct an analysis based on the proposed framework. The case in question is a legal firm in São Paulo, Brazil. Data was collected in 2014 and 2017. The non-investment behaviour of the managers concerning IS can change if they are given information that strengthens their cognitive dissonance, resulting in their becoming sufficiently uncomfortable to change this behaviour. The practical contribution of the study is a new way of viewing the psychological consequences of information system investment decisions, enabling managers to identify ways of arguing more convincingly in favour of IS investments. The contribution of the study is a new form of interpreting the postponement of information system investment decisions. Journal: Int. J. of Business Information Systems Pages: 24-38 Issue: 1 Volume: 40 Year: 2022 Keywords: cognitive dissonance; investment decisions; illusion of explanatory depth; cognitive miser. File-URL: http://www.inderscience.com/link.php?id=122902 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:1:p:24-38 Template-Type: ReDIF-Article 1.0 Author-Name: Gunjan Sood Author-X-Name-First: Gunjan Author-X-Name-Last: Sood Author-Name: Rajesh Kumar Jain Author-X-Name-First: Rajesh Kumar Author-X-Name-Last: Jain Title: Organisational enablers of advanced analytics adoption for supply chain flexibility and agility Abstract: Flexible and agile supply chains (SCs) add value by facilitating cost optimisation. Exceptional opportunities are being offered by smartening the SCs. The key is to further enhance the intelligence and intellect of the SCs by using analytics. Use of advanced analytics warrants proficient SC management that primes SC performance and helps to attain competitive advantage. It is worth noting that while this topic, in general, has attracted attention, there is a dearth of related work especially in the context of emerging markets. Many questions are yet unanswered and many aspects also remain unexplored, such as, what are the enablers for the adoption of advanced analytics in SC and the effects of the implementation of advanced analytics on SC performance indicators like flexibility and agility. Through this research work, with the help of detailed and structured literature review, prudent and viable organisational enablers for the adoption of advanced analytics in SC have been proposed. This research work other than adding to the existing knowledge base is intended to aid in acquiring a comprehensive understanding of the topic by the policy and decision makers. Journal: Int. J. of Business Information Systems Pages: 379-407 Issue: 3 Volume: 41 Year: 2022 Keywords: advanced analytics; supply chain performance; flexibility; agility; organisational enablers. File-URL: http://www.inderscience.com/link.php?id=126998 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:3:p:379-407 Template-Type: ReDIF-Article 1.0 Author-Name: Sumedha Chauhan Author-X-Name-First: Sumedha Author-X-Name-Last: Chauhan Author-Name: Sandeep Goyal Author-X-Name-First: Sandeep Author-X-Name-Last: Goyal Author-Name: Parul Gupta Author-X-Name-First: Parul Author-X-Name-Last: Gupta Author-Name: Mahadeo Jaiswal Author-X-Name-First: Mahadeo Author-X-Name-Last: Jaiswal Author-Name: Nikhil Mehta Author-X-Name-First: Nikhil Author-X-Name-Last: Mehta Title: An empirical investigation of determinants for adoption of C2C auction marketplaces Abstract: In the last two decades, online and real-time interactions have grown significantly between individual buyers and sellers. Consumer-to-consumer (C2C) electronic-commerce (e-commerce) has been increasingly adopted by the people as a direct interface for buying and selling products or services. This research focuses on identifying the key determinants for adoption of C2C auction marketplaces, especially online auctions. Rogers' (2003) diffusion of innovation (DoI) theory has been used as the guiding framework for this study as C2C e-commerce falls into the category of technological innovation. Research methodology involves quantitative survey of 278 consumers of C2C auction marketplace in India and the application of logistic regression to determine the impact of DoI attributes on C2C e-commerce adoption. Research findings indicate that relative advantage, observability, perceived security, age, and gender influence the adoption of C2C auction marketplaces. However, compatibility, complexity, and trialability do not significantly influence the adoption of C2C auction market places. Journal: Int. J. of Business Information Systems Pages: 117-136 Issue: 1 Volume: 40 Year: 2022 Keywords: consumer-to-consumer; C2C; India; innovation; e-commerce; diffusion of innovation; DoI. File-URL: http://www.inderscience.com/link.php?id=122903 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:1:p:117-136 Template-Type: ReDIF-Article 1.0 Author-Name: Joneval Zanella Gomes Author-X-Name-First: Joneval Zanella Author-X-Name-Last: Gomes Author-Name: Jorge Luis Victória Barbosa Author-X-Name-First: Jorge Luis Victória Author-X-Name-Last: Barbosa Author-Name: Denise Lindstrom Bandeira Author-X-Name-First: Denise Lindstrom Author-X-Name-Last: Bandeira Title: A tailor-made manufacturing information system from a shop-floor operator's perspective Abstract: This article aims to uncover the determinants of acceptance and the use of a tailor-made manufacturing information system implemented in a global bus manufacturer. A survey to map the perceptions of manufacturing operators working on two sites of production for components involved 166 workers. The unified theory of acceptance and use of technology (UTAUT) is the theoretical framework used in this study. Data analysis using cluster, crosstab and discriminant analysis, associated with personal and documentary observation, revealed the existence of four clusters of importance and satisfaction perceptions related to the use of this system. The analysis also reinforced the fact that managerial support plays a vital role in the adoption of manufacturing systems. Journal: Int. J. of Business Information Systems Pages: 360-378 Issue: 3 Volume: 41 Year: 2022 Keywords: acceptance and use of technology; industrial case study; cluster analysis; discriminant analysis. File-URL: http://www.inderscience.com/link.php?id=126999 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:3:p:360-378 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Midoun Author-X-Name-First: Mohammed Author-X-Name-Last: Midoun Author-Name: Hafida Belbachir Author-X-Name-First: Hafida Author-X-Name-Last: Belbachir Title: A new process for mining spatial databases: combining spatial data mining and visual data mining Abstract: Spatial data mining (SDM) is a complex process of automatic exploration of spatial data. Unlike the SDM process, the visual data mining (VDM) process uses visualisation for exploratory purposes at all levels of the knowledge discovery process. In this article, we propose a new process for mining large spatial databases. This consists of combining the process of SDM and VDM in one and the same global approach. On the other hand, we propose, a methodological study, trying to combine the methods of SDM with several techniques of visualisation. For each applied SDM method, we use several visualisation techniques and compare the performance of these techniques. To validate our approach, two case studies are proposed. The first is to apply the proposed data mining process to the analysis of electoral results in Algeria. The second case study will involve applying the process to urban planning in the Mostaganem department in Algeria. Journal: Int. J. of Business Information Systems Pages: 17-51 Issue: 1 Volume: 39 Year: 2022 Keywords: spatial data mining; SDM; visual data mining; VDM; geographic information system; GIS; visual analytics. File-URL: http://www.inderscience.com/link.php?id=120366 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:1:p:17-51 Template-Type: ReDIF-Article 1.0 Author-Name: P. Manivannan Author-X-Name-First: P. Author-X-Name-Last: Manivannan Author-Name: D. Prabha Author-X-Name-First: D. Author-X-Name-Last: Prabha Author-Name: K. Balasubramanian Author-X-Name-First: K. Author-X-Name-Last: Balasubramanian Title: Artificial intelligence databases: turn-on big data of the SMBs Abstract: The small and medium businesses are working hard to make sense on the information data that has been collected from network sources and to translate it into tangible results. In fact, the major data growth trends and shifts in information. Big data have coined to generate and extremely more complex to associate in business databases. Most researcher work focuses on the relational database that requires lots of data processing. That's the reason, artificial intelligence (AI) can achieve input and ability to extend NoSQL document database depending on data type. This research recognises documented MongoDB as real-time access to data stored on various storage platform for all sizes of business. This paper proposed NoSQL-MongoDB model with data shared process embedded with AI and machine learning at the system-level by virtue datasets from the big data analytics. This methodology contributes a narrow view of database management turns on big data challenges for SMBs. Journal: Int. J. of Business Information Systems Pages: 1-16 Issue: 1 Volume: 39 Year: 2022 Keywords: small and medium business; SMB; non-relational; big data; NoSQL-MongoDB; database management system; DBMS. File-URL: http://www.inderscience.com/link.php?id=120367 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:1:p:1-16 Template-Type: ReDIF-Article 1.0 Author-Name: Nadia Hanif Author-X-Name-First: Nadia Author-X-Name-Last: Hanif Author-Name: Noman Arshed Author-X-Name-First: Noman Author-X-Name-Last: Arshed Author-Name: Hasan Farid Author-X-Name-First: Hasan Author-X-Name-Last: Farid Title: Competitive intelligence process and strategic performance of banking sector in Pakistan Abstract: Resource-based view (RBV) and knowledge-based view (KBV) of the firm are the key viewpoints of strategic planning for accomplishment of superior strategic benefits and sustainable competitive advantage via creating valuable competencies. Competitive intelligence (CI) process is a mechanism to achieve superior long-term strategic performance leading to sustainable competitive advantage under the umbrella of RBV and KBV. This study surveyed 200 banking officials from Lahore, Pakistan using the questionnaire which was pre-tested for validity both face and content. The instruments used in the questionnaire successfully converged to desired latent variables entitled as strategic performance, planning and focus, information gathering, analysis, communication, cultural awareness and process structure. The results showed that all the components of CI process significantly affect the strategic performance of the banks. Top management may consider the implementation of formal CI unit as this study concluded a positive significant impact of CI process on strategic performance of banks. In addition, banks top management can organise CI awareness programs which can improve participation of employees at all phases of CI process. Journal: Int. J. of Business Information Systems Pages: 52-75 Issue: 1 Volume: 39 Year: 2022 Keywords: competitive intelligence process; culture and awareness; process and structure; strategic benefits; simultaneous equation model; SEM; Pakistan. File-URL: http://www.inderscience.com/link.php?id=120368 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:1:p:52-75 Template-Type: ReDIF-Article 1.0 Author-Name: Alagirisamy Kamatchi Subbiah Sukumaran Author-X-Name-First: Alagirisamy Kamatchi Subbiah Author-X-Name-Last: Sukumaran Title: The role of cognitive absorption in the experienced users' behaviour towards e-mail advertisements Abstract: The study provided a theoretical model on the experienced user's behaviour towards e-mail advertisements by positing that cognitive absorption is a key determinant of the frequent internet user's behavioural belief set consisting of product information, financial rewards and, perceived intrusiveness. The product information and the financial incentives positively influenced the user to respond to the e-mail advertiser. However, perceived intrusiveness did not disturb the response of the experienced user towards the e-mail advertisements, supporting the findings of the previous studies that the experienced online users behaved differently and responded favourably to internet usage as they were more in control with the system. Journal: Int. J. of Business Information Systems Pages: 116-132 Issue: 1 Volume: 39 Year: 2022 Keywords: e-mail advertisements; cognitive absorption; product information; frequent internet users; financial rewards; perceived intrusion. File-URL: http://www.inderscience.com/link.php?id=120369 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:1:p:116-132 Template-Type: ReDIF-Article 1.0 Author-Name: Mehdi Salimi Author-X-Name-First: Mehdi Author-X-Name-Last: Salimi Author-Name: Mohsen Tayebi Author-X-Name-First: Mohsen Author-X-Name-Last: Tayebi Title: Developing a model for the success of information systems in sports organisations Abstract: The purpose of this study is to develop a model for the success of information systems in sports organisations. This research is based on modelling the structural equations based on the conceptual model derived from the DeLone and McLean research. This model consists of six variables namely system quality, information quality, service quality, intention to use, user satisfaction, and net benefits, which are derived from Sirsat and Sirsat (2016) research. To implement the model, the statistical population included all the staff of the sport departments of Iran. After data collection, the model constructs were modified using of the measurement model. In the final stage and based on the collected data, the conceptual model was implemented, which had a very bad fit; after implementing some necessary reforms, the model of the success of IS in sports organisations was presented and confirmed. Journal: Int. J. of Business Information Systems Pages: 76-95 Issue: 1 Volume: 39 Year: 2022 Keywords: success; information; information system; IS; sport; organisations; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=120370 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:1:p:76-95 Template-Type: ReDIF-Article 1.0 Author-Name: Aderonke A. Oni Author-X-Name-First: Aderonke A. Author-X-Name-Last: Oni Author-Name: Senanu R. Okuboyejo Author-X-Name-First: Senanu R. Author-X-Name-Last: Okuboyejo Author-Name: Mosunmola Akinbode Author-X-Name-First: Mosunmola Author-X-Name-Last: Akinbode Author-Name: Julius O. Okesola Author-X-Name-First: Julius O. Author-X-Name-Last: Okesola Author-Name: Ariyo Ayodele Adebiyi Author-X-Name-First: Ariyo Ayodele Author-X-Name-Last: Adebiyi Author-Name: Charles K. Ayo Author-X-Name-First: Charles K. Author-X-Name-Last: Ayo Title: Impacts of trust factors and task technology fit on the use of e-payment systems in Nigeria Abstract: This study investigates the impacts of initial trust model, knowledge based model and task technology fit on the usage behaviour of retail e-payment systems users. Four theoretical models were conceptually integrated to have an holistic view of factors influencing e-payment usage in Nigeria. A survey instrument was designed and administered to 350 respondents out of which 258 valid responses were obtained for statistical analysis. Variance-based structural equation modelling (SEM) technique was employed with the use of SmartPLS to clarify the relationships amongst the study constructs. Result of the analysis revealed that task technology fit and performance expectance are important influencing factors although, social influence and initial trust prove most influential to behavioural intention towards e-payment use. Financial institutions need to be more apt in commitments to promises in rendering services. Stability of the banking institution and the quality of services offered by the financial institutions are needed to establish trust. Journal: Int. J. of Business Information Systems Pages: 96-115 Issue: 1 Volume: 39 Year: 2022 Keywords: e-payment; initial trust; knowledge-based trust; KBT; Nigeria; PLS-SEM; task technology fit; TTF. File-URL: http://www.inderscience.com/link.php?id=120371 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:1:p:96-115 Template-Type: ReDIF-Article 1.0 Author-Name: Archana Sar Author-X-Name-First: Archana Author-X-Name-Last: Sar Author-Name: Poonam Garg Author-X-Name-First: Poonam Author-X-Name-Last: Garg Title: Development of an instrument for risk factors of ERP implementation in Indian manufacturing sector Abstract: In a competitive manufacturing sector, many organisations have chosen to adopt enterprise resource planning (ERP) system to improve the business benefits but ERP implementation involves high risk and is expensive and complex. This research conceptualises and develops an instrument for analysing the risk factors of ERP implementation in the Indian manufacturing sector. For this study, confirmatory factor analysis (CFA) has been employed to analyse composite reliability (CR), convergent validity, and goodness of fit for the individual constructs and measurement models. This study has empirically identified and verified four dimensions of risks related to ERP implementation, which are human risk, managerial risk, technical risk, and organisational risk and found that these factors contribute to 72.64% of the associated risks. For the implementers, this study acts as an important tool that supports risk identification at the initial stage for managing and ensuring that the benefits of ERP are captured and the risks are mitigated. Journal: Int. J. of Business Information Systems Pages: 133-156 Issue: 1 Volume: 39 Year: 2022 Keywords: enterprise resource planning; ERP; Indian manufacturing sector; confirmatory factor analysis; CFA; exploratory factor analysis; EFA; risk factors; instrument development. File-URL: http://www.inderscience.com/link.php?id=120382 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:1:p:133-156 Template-Type: ReDIF-Article 1.0 Author-Name: Y.K. AdrianChin Author-X-Name-First: Y.K. Author-X-Name-Last: AdrianChin Author-Name: P.S. JosephNg Author-X-Name-First: P.S. Author-X-Name-Last: JosephNg Author-Name: H.C. Eaw Author-X-Name-First: H.C. Author-X-Name-Last: Eaw Author-Name: Y.F. Loh Author-X-Name-First: Y.F. Author-X-Name-Last: Loh Author-Name: A.S. Shibghatullah Author-X-Name-First: A.S. Author-X-Name-Last: Shibghatullah Title: JomDataMining: academic performance and learning behaviour dubious relationship Abstract: This study contemplates the connection between undergraduate learning conduct and their academic performance by utilising the instructive data mining strategy. Tinto's model and Austin's model are utilised in the study, together with emotional conduct components to define an expectation of the undergraduate academic performance. Respondent's segment data, social polls and their present cumulative grade point average outcomes was gathered utilising a blended technique of surveys and numerous interviews. Correlational plan will be utilised to interpret the study's learning conduct and their academic performance. The selected samples of this study will be in private learning centre. Positive after effect of this study has delineated the connection between student's behaviour and practices influencing their academic performance. The findings of this study enabled a more effective classroom planning and reduction of conflicts among students. Journal: Int. J. of Business Information Systems Pages: 548-568 Issue: 4 Volume: 41 Year: 2022 Keywords: university; students academic performance; Tinto's model; decision tree; data mining; prediction of student's performance; learning behaviour; emotional behaviour; educational; CGPA. File-URL: http://www.inderscience.com/link.php?id=127555 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:4:p:548-568 Template-Type: ReDIF-Article 1.0 Author-Name: Zyad Thalji Author-X-Name-First: Zyad Author-X-Name-Last: Thalji Title: Legislative and legal constraints on use of electronic money: a case study on business organisations Abstract: The world has become a small village; we must look at it as a whole. The outlook must be comprehensive despite its wide geographic scope, different origins, different languages and different religious doctrines. The world inhabits one village. From this concept, all economic and trade laws must be consolidated and the legal gaps between all countries of the world's electronic commercial contracts should also be consolidated. Standardise electronic payment methods develop security controls, safeguard the integrity of business transactions and maintain the confidentiality of data. This study aims to investigate the legal obstacles and security gaps that limit the use of electronic commerce in the Arab markets. This study proposes solutions to these obstacles based on the phenomena of the observations and the collected information. A questionnaire was produced to study these constraints based on the four levels of e-commerce: availability, confidentiality, integrity, and non-repudiation. This study found that the laws and regulations, used by the business organisations in Saudi Arabia's Eastern Province in their electronic business transactions, were insufficient. These laws need to be developed in order to achieve improvements to the availability, confidentiality, integrity and non-repudiation of e-commerce. Journal: Int. J. of Business Information Systems Pages: 504-524 Issue: 4 Volume: 41 Year: 2022 Keywords: electronic commerce; e-commerce; legislative; electronic money; electronic business; e-business; legal constraints. File-URL: http://www.inderscience.com/link.php?id=127556 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:4:p:504-524 Template-Type: ReDIF-Article 1.0 Author-Name: Md. Ziaul Haque Author-X-Name-First: Md. Ziaul Author-X-Name-Last: Haque Author-Name: Aimin Qian Author-X-Name-First: Aimin Author-X-Name-Last: Qian Author-Name: Md. Shariful Islam Author-X-Name-First: Md. Shariful Author-X-Name-Last: Islam Author-Name: Suraiea Akter Lucky Author-X-Name-First: Suraiea Akter Author-X-Name-Last: Lucky Title: Hedonic vs. utilitarian value: influencing on social networking sites adoption of institutional investors Abstract: In recent years, social networking sites (SNSs) have evolved to be a revolutionary internet-based technology affecting every aspect of human life. This study attempted to uncover the utilitarian and hedonic value of SNSs among the institutional investors in Bangladesh. By using structured questionnaires, data were collected from the institutional investors. A widely used statistical technique namely structural equation modelling (SEM) was used for data analysis. It revealed that hedonic and utilitarian values are significant determinants to adopt the social networking sites (SNSs) among the institutional investors. Interestingly, it found that hedonic value has significant sway on utilitarian value on the adoption of SNSs. The most remarkable finding is that utilitarian value is a more robust predictor than hedonic value on adoption of SNSs among institutional investors. Finally, intention generated from hedonic and utilitarian value to adopt SNSs significantly proceeds to the actual adoption of SNSs. This study will carry significant implications for policymakers of capital market and SNSs service providers. It will extensively contribute to literature by exploring new concepts. Journal: Int. J. of Business Information Systems Pages: 525-547 Issue: 4 Volume: 41 Year: 2022 Keywords: hedonic; utilitarian; institutional; investors; SNSs; adoption. File-URL: http://www.inderscience.com/link.php?id=127557 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:4:p:525-547 Template-Type: ReDIF-Article 1.0 Author-Name: Sholiq Sholiq Author-X-Name-First: Sholiq Author-X-Name-Last: Sholiq Author-Name: Apol Pribadi Subriadi Author-X-Name-First: Apol Pribadi Author-X-Name-Last: Subriadi Author-Name: Eko Wahyu Tyas Darmaningrat Author-X-Name-First: Eko Wahyu Tyas Author-X-Name-Last: Darmaningrat Author-Name: Abdul Azis Author-X-Name-First: Abdul Author-X-Name-Last: Azis Title: Implementing COCOMO II as personnel direct cost in an owner estimate cost model for software project Abstract: COCOMO II is a method to get effort, time (schedule), and cost for software development. In this study, COCOMO II was used to obtain personnel direct costs of a software development project. Personnel direct costs were one of the three components that compose the owner estimate cost. The purpose of this study was to propose a conceptual model to determine the owner estimate cost that was formed from three components, namely: personnel direct cost, non-personnel direct costs, and taxes. In this study, it was explained the stages of using the model to determine the owner estimate cost for software development projects. Journal: Int. J. of Business Information Systems Pages: 472-503 Issue: 4 Volume: 41 Year: 2022 Keywords: COCOMO II; owner estimate cost; OEC; software cost; software project. File-URL: http://www.inderscience.com/link.php?id=127559 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:4:p:472-503 Template-Type: ReDIF-Article 1.0 Author-Name: Linda Acosta-Salgado Author-X-Name-First: Linda Author-X-Name-Last: Acosta-Salgado Author-Name: Auguste Rakotondranaivo Author-X-Name-First: Auguste Author-X-Name-Last: Rakotondranaivo Author-Name: Eric Bonjour Author-X-Name-First: Eric Author-X-Name-Last: Bonjour Title: Towards an improved acceptability assessment model of innovative solutions in the design phase Abstract: The development of innovative solutions that satisfy stakeholder needs and have successful selling is one of the main challenges of design processes. To estimate this success, the assessment of acceptability or acceptance of innovations has been the subject of multiple research studies and has led to different models that mainly concern the acceptance of the new technology in the usage phase. However, with regard to evolution in design, these models do not seem to be adapted. This paper proposes to characterise existing evaluation models by a literature review, reveals unexplored characteristics of acceptability evaluation and provides guidance for future research. Journal: Int. J. of Business Information Systems Pages: 108-137 Issue: 1 Volume: 41 Year: 2022 Keywords: innovation; user-centred design; evaluation; technology acceptance model; TAM; acceptability. File-URL: http://www.inderscience.com/link.php?id=126026 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:1:p:108-137 Template-Type: ReDIF-Article 1.0 Author-Name: Lazar Raković Author-X-Name-First: Lazar Author-X-Name-Last: Raković Author-Name: Marton Sakal Author-X-Name-First: Marton Author-X-Name-Last: Sakal Author-Name: Stojanka Dakić Author-X-Name-First: Stojanka Author-X-Name-Last: Dakić Author-Name: Jovica Đurković Author-X-Name-First: Jovica Author-X-Name-Last: Đurković Title: Spreadsheets: risk from the shadow Abstract: The aim of the paper was to look into the degree of awareness among end users of the existence of spreadsheet risks. A systematic overview of literature resulted in identifying research questions, to which answers were given by analysing data gathered by means of a field survey. The research included 161 respondents. Despite the opinion that spreadsheets are very important for performing their tasks to a significant extent, the respondents think that their use is not combined to a significant extent with risks such as errors, credibility, security, data abuse, and poor analysis that may result in making wrong decisions, lack of version control, inadequate qualifications of users, lack of spreadsheet development guidelines, loss of data, breach of legal regulations, and unauthorised access to data. The majority of organisations where the respondents are employed do not possess defined spreadsheet risk management strategies, nor have adopted standards and rules for spreadsheet use. Journal: Int. J. of Business Information Systems Pages: 1-19 Issue: 1 Volume: 41 Year: 2022 Keywords: spreadsheet; risk; shadow IT. File-URL: http://www.inderscience.com/link.php?id=126027 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:1:p:1-19 Template-Type: ReDIF-Article 1.0 Author-Name: Zaid Jaradat Author-X-Name-First: Zaid Author-X-Name-Last: Jaradat Author-Name: Mohannad Al Shbail Author-X-Name-First: Mohannad Al Author-X-Name-Last: Shbail Author-Name: Mohammad Bany Baker Author-X-Name-First: Mohammad Bany Author-X-Name-Last: Baker Title: Environmental and organisational factors affecting the adoption of enterprise resource planning systems in the Jordanian banking sector Abstract: In this paper, a framework is proposed to determine the major factors affecting the adoption of enterprise resource planning (ERP) system in the banking sector. The proposed framework is developed based on the technology organisation environment (TOE) theory. The study sample, comprising of managers and head of departments, numbering 150, were distributed with questionnaire copies in 13 banks using the ERP system. According to the findings, top management support, organisation culture, policies and competitive pressure are the factors that significantly influenced the ERP system adoption among the examined banks. The findings also showed that the adoption of ERP improves the performance of banks. In addition, organisation culture, policies and competitive pressure factors improve the performance of banks through their influence on ERP system adoption. The framework is expected to serve as guidance to banks in the promotion and facilitation of the top factors that need addressing for the ERP system adoption. Journal: Int. J. of Business Information Systems Pages: 82-107 Issue: 1 Volume: 41 Year: 2022 Keywords: enterprise resource planning; ERP; organisational factors; environmental factors; banking sector. File-URL: http://www.inderscience.com/link.php?id=126028 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:1:p:82-107 Template-Type: ReDIF-Article 1.0 Author-Name: Sarandis Mitropoulos Author-X-Name-First: Sarandis Author-X-Name-Last: Mitropoulos Author-Name: Konstantinos Giannakos Author-X-Name-First: Konstantinos Author-X-Name-Last: Giannakos Author-Name: John Achlioptas Author-X-Name-First: John Author-X-Name-Last: Achlioptas Author-Name: Christos Douligeris Author-X-Name-First: Christos Author-X-Name-Last: Douligeris Title: A prototype workflow MIS for supply chain management: architecture, implementation and business evaluation Abstract: The continuous evolution of the informatics and networking areas is fuelling the business environment to take advantage of a wide set of new technologies and tools. This paper highlights the business needs on supply chain networks and how information technology (IT) solutions can support them. After providing a state-of-the-art approach to the development of an effective and modern business management system, it introduces a prototype web-based application by providing its analysis and design, as well as its implementation details using various modern software architectural patterns such as the model-view-controller (MVC), the service-oriented architecture (SOA) and the web services (WSs). The abilities and usability of the proposed solution are presented through an operational demonstration. Finally, based on the balanced scorecard methodology, a system evaluation is performed that depicts the high applicability and significance of the proposed system. Journal: Int. J. of Business Information Systems Pages: 43-68 Issue: 1 Volume: 41 Year: 2022 Keywords: management information system; MIS; business management system; ERP; workflow management; service-oriented architecture; SOA; WS; model-view-controller; MVC; balanced scorecard; BSC; simulation; evaluation. File-URL: http://www.inderscience.com/link.php?id=126029 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:1:p:43-68 Template-Type: ReDIF-Article 1.0 Author-Name: Habib Ullah Khan Author-X-Name-First: Habib Ullah Author-X-Name-Last: Khan Author-Name: Joy Agbahakhomon Aruya Author-X-Name-First: Joy Agbahakhomon Author-X-Name-Last: Aruya Author-Name: Asif Qumer Gill Author-X-Name-First: Asif Qumer Author-X-Name-Last: Gill Title: Web 2.0 technologies adoption barriers for external contacts and participation: a case study of federal establishment of Africa Abstract: Ever since the evolution of web technology in the 1990's, the web traffic got subjected to many developments. Web 1.0 and 2.0 are some of the innovations that made the world as a global village and increased the communication among various players in the world. Compared to the former, the latter has more features that opened gates for communication networks across the world. In spite of the sea change that Web 2.0 brought among the federal establishments of Nigeria, full level of adoption is did not occur due to numerous hindrances. The study outcome revealed that majority of the federal establishment does not use the technology for external collaboration. The research also shows that majority of the establishments still use collaboration tools such as letters, telephone and email as means of collaboration with external audience. This is because of the hindrances that are not facilitating the smooth flow of technology adoption. Journal: Int. J. of Business Information Systems Pages: 278-297 Issue: 2 Volume: 39 Year: 2022 Keywords: federal establishment; information technology; Nigeria; hindrances; information and communication technology; ICT; web technology; Enterprise Web 2.0; Africa. File-URL: http://www.inderscience.com/link.php?id=121428 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:2:p:278-297 Template-Type: ReDIF-Article 1.0 Author-Name: Tatiana Yurieva Author-X-Name-First: Tatiana Author-X-Name-Last: Yurieva Author-Name: Liudmila Voropaeva Author-X-Name-First: Liudmila Author-X-Name-Last: Voropaeva Author-Name: Maria Beliakova Author-X-Name-First: Maria Author-X-Name-Last: Beliakova Author-Name: Natalia Adamchuk Author-X-Name-First: Natalia Author-X-Name-Last: Adamchuk Title: Infrastructure investment projects: financing and management mechanisms Abstract: The article analyses the modern market for project finance, its sectorial structure, and main development trends. In this study, the project financing method is used, which is the most effective when applied to infrastructure investment projects under the principles of public-private partnership. The use of this method permitted the breakdown of project development in two tiers, national and commercial. Results from the project financing method can be used not only to decide on the feasibility and conditions of project implementation, but also to justify management decisions at the stage of its implementation, so that the achievements are consistent with the planned goals. The concept of managing regional economic competitiveness was developed and is built around the use of PPP. The practical significance of the study is that its main provisions allow for an effective regional socio-economic policy, based on the systemic development of regional infrastructure and aimed at boosting competitiveness. Journal: Int. J. of Business Information Systems Pages: 453-471 Issue: 4 Volume: 41 Year: 2022 Keywords: infrastructural project; investment project; management solutions; management mechanisms; project finance; public-private partnership project. File-URL: http://www.inderscience.com/link.php?id=127572 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:4:p:453-471 Template-Type: ReDIF-Article 1.0 Author-Name: Hema Krishnan Author-X-Name-First: Hema Author-X-Name-Last: Krishnan Author-Name: M. Sudheep Elayidom Author-X-Name-First: M. Sudheep Author-X-Name-Last: Elayidom Author-Name: T. Santhanakrishnan Author-X-Name-First: T. Author-X-Name-Last: Santhanakrishnan Title: Sentiment analysis of product reviews using weighted distance-based whale optimisation assisted deep belief network Abstract: This paper proposes a new sentiment analysis of product review based on intelligent techniques. The proposed model involves six stages: pre-processing, keyword extraction and its sentiment categorisation, semantic word extraction, semantic similarity checking, feature extraction and classification. Initially, the MongoDB documented tweets are subjected to pre-processing steps like stop word removal, stemming, and blank space removal. Further, the keywords are extracted from the pre-processed tweets. With respect to extracted keywords, the existing semantic words are extracted after categorising the sentiment of keywords. To the next, the semantic similarity score with the keywords is measured. The upcoming stage is the feature extraction, which uses two holoentropy measures like joint holoentropy, and cross holoentropy. The classification of the extracted features is done using a deep learning classifier named DBN, in which the optimised activation function is done by WD-WOA. Finally, the enhancement of the proposed model over the conventional models is evaluated through an effective comparative analysis in terms of positive and negative performance measures. Journal: Int. J. of Business Information Systems Pages: 241-277 Issue: 2 Volume: 39 Year: 2022 Keywords: product reviews; sentiment analysis; pre-processing; semantic similarity; holoentropy; deep belief network; optimisation. File-URL: http://www.inderscience.com/link.php?id=121429 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:2:p:241-277 Template-Type: ReDIF-Article 1.0 Author-Name: Rashmi Jain Author-X-Name-First: Rashmi Author-X-Name-Last: Jain Author-Name: Marina Johnson Author-X-Name-First: Marina Author-X-Name-Last: Johnson Author-Name: Abdullah Albizri Author-X-Name-First: Abdullah Author-X-Name-Last: Albizri Author-Name: George M. Elias Author-X-Name-First: George M. Author-X-Name-Last: Elias Title: An open system architecture framework for interoperability Abstract: The interoperability of systems is a critical factor for firms to make informed operational and strategic decisions and achieve a competitive edge in the marketplace. As a result, open systems that have a higher level of interoperability with secured and stable operations have significant relevance in today's global economy. Interoperability is accomplished through appropriate system architecture and design. Thus, to achieve the open system interoperability, this paper proposes a framework that looks at the system architecture at various levels of abstraction/implementation and identifies the required attributes at each of these levels. This framework can be used as a reference to analyse and determine interoperability requirements at all levels and prioritise the required aspects of interoperability. Journal: Int. J. of Business Information Systems Pages: 423-452 Issue: 4 Volume: 41 Year: 2022 Keywords: open systems; interoperability requirements; interoperability types; interoperability levels; service oriented architecture; system integration. File-URL: http://www.inderscience.com/link.php?id=127573 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:4:p:423-452 Template-Type: ReDIF-Article 1.0 Author-Name: V. Sreerakhi Author-X-Name-First: V. Author-X-Name-Last: Sreerakhi Author-Name: N. Balagopal Author-X-Name-First: N. Author-X-Name-Last: Balagopal Author-Name: Anuraj Mohan Author-X-Name-First: Anuraj Author-X-Name-Last: Mohan Title: Transforming supply chain network and logistics using blockchain - a survey Abstract: The supply chain is the fastest growing sector of business technology. As it grows day by day, the difficulty of handling vast amount of transaction records thus increases. To effectively manage the supply chain, the participants in the system need to record the price, quantity, location, date, and other pertinent details. In addition to that the asymmetric information transfer in the production process, limitations of the quality monitoring, losses from the counterfeit market and the self-interests of supply chain participants are the major challenges affecting the supply chain management system. Even a small change in the production process can have an enormous smash on the financial growth, trust of the supply chain system. This survey aims to study how blockchain technology helps supply chain networks to overcome these challenges. This survey discusses the current status of blockchain technology and its potential benefits. This survey also discusses various implementations on blockchain-based supply chain networks and how those implementation frameworks solve the challenges in the traditional supply chain system. Journal: Int. J. of Business Information Systems Pages: 193-218 Issue: 2 Volume: 39 Year: 2022 Keywords: blockchain? distributed ledger? manufacturing supply chain? food supply chain? pharmaceutical supply chain. File-URL: http://www.inderscience.com/link.php?id=121430 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:2:p:193-218 Template-Type: ReDIF-Article 1.0 Author-Name: Abdelbaset M. Alkhawaldeh Author-X-Name-First: Abdelbaset M. Author-X-Name-Last: Alkhawaldeh Author-Name: Ali Matar Author-X-Name-First: Ali Author-X-Name-Last: Matar Author-Name: Mahmoud Al-Rdaydeh Author-X-Name-First: Mahmoud Author-X-Name-Last: Al-Rdaydeh Title: Intention to use mobile banking services: extended model Abstract: This research aims to evaluate the factors influencing the use of mobile banking by the customers. The extended model of this study was based on the technology acceptance model (TAM). Concerning this, the current research utilised two constructs of the TAM and integrated three new constructs into the model within mobile-banking context. The survey collected data from 205 mobile users who had their own experiences with mobile banking services provided by private banks in Jordan, these data were analysed using structural equation modelling (SEM). The results of this study demonstrated that perceived ease of use, perceived usefulness, perceived awareness, perceived bank credibility, and reference group influence had a positive impact on the use of mobile banking services by the customers. Banks should take these factors into account to promote positive perceptions of mobile banking to the customers. Journal: Int. J. of Business Information Systems Pages: 157-169 Issue: 2 Volume: 39 Year: 2022 Keywords: perceived ease of use; PEU; perceived usefulness; perceived awareness; perceived bank credibility; PCB; reference group influence; RGI. File-URL: http://www.inderscience.com/link.php?id=121431 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:2:p:157-169 Template-Type: ReDIF-Article 1.0 Author-Name: Laura Lorena Soto-Beltrán Author-X-Name-First: Laura Lorena Author-X-Name-Last: Soto-Beltrán Author-Name: Oscar Javier Robayo-Pinzón Author-X-Name-First: Oscar Javier Author-X-Name-Last: Robayo-Pinzón Author-Name: Sandra Patricia Rojas-Berrio Author-X-Name-First: Sandra Patricia Author-X-Name-Last: Rojas-Berrio Title: Effects of perceived risk on intention to use biometrics in financial products: evidence from a developing country Abstract: To establish if the usefulness and benefits of biometrics exceed consumers' perceived risk, this research assessed the impact of perceived risks on the intention to use biometric technology by consumers of financial products in Bogota, Colombia, adapting the technology acceptance model (TAM). The design includes, first, a qualitative stage with ten in-depth interviews. Second, a survey was applied to a sample of 410 participants. Results showed users are willing to adopt biometrics in banking if they find it useful and if they have a positive perception regarding the capacity to guarantee transactions and to positively identify the user in the system (risk-free), which are mostly time, convenience and social risks. The findings-conclusions have marketing implications for academic researchers, financial services companies and professionals that take part in the design of this technology, who may propose improvements to the products and streamline management and communication processes aimed at the consumer. Journal: Int. J. of Business Information Systems Pages: 170-192 Issue: 2 Volume: 39 Year: 2022 Keywords: biometric technology; consumer behaviour; financial sector; intention to use; perceived risk; technology acceptance model; TAM. File-URL: http://www.inderscience.com/link.php?id=121432 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:2:p:170-192 Template-Type: ReDIF-Article 1.0 Author-Name: Gökçe Baysal Türkölmez Author-X-Name-First: Gökçe Baysal Author-X-Name-Last: Türkölmez Author-Name: İpek Deveci Kocakoç Author-X-Name-First: İpek Deveci Author-X-Name-Last: Kocakoç Title: Utility-frequency analysis using customer market basket data in the retail sector Abstract: In the retail sector, customers' shopping preferences are effective in determining the sales policies of stores. Due to the space problem, especially in small stores, it is not possible to store all the products as in big stores and to find places on shelves. The paper aims to make recommendations about product mix to small stores of a retail market chain in the Aegean region (Turkey). Six-month basket data of customers who have a membership card and who make purchases in regional stores of this market chain have been investigated by using frequent itemset mining and high utility itemset mining algorithms. Not only the data of frequency but also the utility data for items give useful information to determine the product mix of the small stores. Journal: Int. J. of Business Information Systems Pages: 69-81 Issue: 1 Volume: 41 Year: 2022 Keywords: data mining; customer market basket analysis; frequent itemset mining; high utility itemset mining. File-URL: http://www.inderscience.com/link.php?id=126064 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:1:p:69-81 Template-Type: ReDIF-Article 1.0 Author-Name: Alan A. Brandyberry Author-X-Name-First: Alan A. Author-X-Name-Last: Brandyberry Author-Name: Suvankar Ghosh Author-X-Name-First: Suvankar Author-X-Name-Last: Ghosh Author-Name: Kevin Trainor Author-X-Name-First: Kevin Author-X-Name-Last: Trainor Title: Fostering enterprise mobility - is the smartphone the problem? Abstract: Enterprise mobility is about enabling an enterprise's workers access to applications, such as enterprise resource planning (ERP) systems, anytime and from anywhere using devices such as smartphones. However, while almost every US adult has a cellphone, it is not necessarily a smartphone. Furthermore, people may have older smartphones that don't effectively support apps such as mobile ERP. We build a theory of consumer technology adoption based on the notion of the 'whole product' mooted by marketing guru Geoffrey Moore in his best-selling book <i>Crossing the Chasm</i>. Our model focuses on product attributes as key drivers of consumer technology adoption. It differs from the UTAUT 2 which is a more user-centric adoption model. We show that for enterprise mobility to succeed more broadly, the industry must deliver a viable, extensible, and supportable smartphone serving both consumption and work-related purposes; and offer it at a lower price point than today's phones. Journal: Int. J. of Business Information Systems Pages: 20-42 Issue: 1 Volume: 41 Year: 2022 Keywords: technology acceptance models; TAM; unified theory of acceptance and use of technology; UTAUT; consumer acceptance of technology; smartphones; whole product concept. File-URL: http://www.inderscience.com/link.php?id=126073 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:1:p:20-42 Template-Type: ReDIF-Article 1.0 Author-Name: Rishi Manrai Author-X-Name-First: Rishi Author-X-Name-Last: Manrai Author-Name: Kriti Priya Gupta Author-X-Name-First: Kriti Priya Author-X-Name-Last: Gupta Title: A study on factors influencing mobile payment adoption using theory of diffusion of innovation Abstract: The present study proposes an integrated model based on the theory of diffusion of innovation (DOI) and perceived risks to empirically examine the mobile payment adoption behaviour of users in India. The study also explores the moderating effect of performance risk and financial risk on the relationship between behavioural intention to adopt mobile payments and the intention to recommend the same. The study extended the theory of DOI with two significant constructs namely performance risk and financial risk. For conducting the study, the primary data was collected from offline bank customers. Structural equation modelling was used to test the relationships between the proposed variables. The results indicate that relative advantage and compatibility significantly influence behavioural intention to adopt mobile payments while observability, complexity as well as performance risk and financial risk do not carry a significant influence on the behavioural intention. From a practical perspective, our results support the crucial roles of compatibility and relative advantage in determining the behavioural intention of users to adopt mobile payments. Journal: Int. J. of Business Information Systems Pages: 219-240 Issue: 2 Volume: 39 Year: 2022 Keywords: mobile payments; diffusion of innovation; DOI; financial risk; performance risk; behavioural intention; intention to recommend. File-URL: http://www.inderscience.com/link.php?id=121474 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:2:p:219-240 Template-Type: ReDIF-Article 1.0 Author-Name: Issam A.R. Moghrabi Author-X-Name-First: Issam A.R. Author-X-Name-Last: Moghrabi Author-Name: Kameleddine B. Benameur Author-X-Name-First: Kameleddine B. Author-X-Name-Last: Benameur Title: Determinants for the utilisation of blockchain technologies for accounting in Kuwait Abstract: This paper investigates the major determinants influencing accountants' intentions to utilise blockchain technologies (BCTs) in conducting accounting practices in Kuwait. A variant of the technology acceptance model (TAM) is used to assess the intention to use the technology. A survey based on a sample of 714 accountants and accounting faculty revealed that around 636 have the willingness to adopt BCT in a classroom context. Using hierarchical regression analysis, results reveal that unexpectedly the perceived ease of use does not have the anticipated impact on the intention to use BCT, whereas usefulness, compatibility, subjective norms and attitudes have a direct influence to the intentions to use BCT for academic activities. Findings of the study show that TAM can be customised and used in a non-conventional setting such as BCT. This study is one of the rare attempts to analyse factors influencing accountants' adoption of BCT in a developing economy. Journal: Int. J. of Business Information Systems Pages: 157-176 Issue: 2 Volume: 41 Year: 2022 Keywords: technology acceptance model; TAM; blockchain technologies; BCTs; accounting information systems; Kuwait; regression analysis; management; accounting. File-URL: http://www.inderscience.com/link.php?id=126129 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:2:p:157-176 Template-Type: ReDIF-Article 1.0 Author-Name: Rehaballah Elbadrawy Author-X-Name-First: Rehaballah Author-X-Name-Last: Elbadrawy Author-Name: Hend Abd El Halim Author-X-Name-First: Hend Abd El Author-X-Name-Last: Halim Title: Analysing private universities' websites in Egypt using search engine optimisation tools Abstract: Today, the interest in private universities in Egypt and the competition among them is increasing due to the ever-growing youth population that cannot be fully accommodated by the Egyptian public universities. This led many students to enrol in private universities to pursue their university education. Retrieving information about universities, faculties, departments, admission requirements, and tuition fees is vital for both parents and students. One of the frequently used methods that enable websites to be reached faster is search engine optimisation (SEO). The objective of this research is to investigate the SEO level analysis of 19 websites of private universities in Egypt using four SEO automated tools. Then, the average score of SEO tools is taken to give the final ranking of the universities' websites. The final rank was compared with global and Egyptian rank of websites using Alexa and SimilarWeb tools. The websites' traffic sources were examined. Journal: Int. J. of Business Information Systems Pages: 224-235 Issue: 2 Volume: 41 Year: 2022 Keywords: search engine optimisation; SEO; websites SEO tools; website source traffic; website evaluation; private universities; higher education; HE; Egypt. File-URL: http://www.inderscience.com/link.php?id=126130 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:2:p:224-235 Template-Type: ReDIF-Article 1.0 Author-Name: Farhad Panahifar Author-X-Name-First: Farhad Author-X-Name-Last: Panahifar Author-Name: Sajjad Shokouhyar Author-X-Name-First: Sajjad Author-X-Name-Last: Shokouhyar Author-Name: Sina Mosafer Author-X-Name-First: Sina Author-X-Name-Last: Mosafer Title: Identifying and assessing barriers to information sharing in supply chain - a case study of the automotive industry Abstract: This paper tries to assess and identify information sharing barriers in supply chains, in particular, the automotive sector in Iran. After literature review, the barriers to information sharing were identified and then, using experts' opinion and the analytic hierarchy process (AHP) technique, the identified barriers were ranked to determine and choose the significant barriers to information sharing. Next, a framework was proposed using interpretative structural modelling (ISM) to investigate the relationship between the important barriers. Finally, the results were presented in a final model. This study has significant practical implications for organisations as it identifies the main information sharing barriers and their causal relationships. This will help firms in the process of collaboration through information sharing particularly for mitigation strategies for dominant barriers. The present study makes an empirical contribution to the body of knowledge by investigating an integrated framework focusing on information sharing barriers and its impact on firms' performance. Journal: Int. J. of Business Information Systems Pages: 258-288 Issue: 2 Volume: 41 Year: 2022 Keywords: supply chain management; barriers; automotive industry; Iran; information sharing. File-URL: http://www.inderscience.com/link.php?id=126131 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:2:p:258-288 Template-Type: ReDIF-Article 1.0 Author-Name: Ashir Ahmed Author-X-Name-First: Ashir Author-X-Name-Last: Ahmed Author-Name: Vivien Li Author-X-Name-First: Vivien Author-X-Name-Last: Li Title: An insight of Facebook usage by Pakistan-based organisations: an application of netnography approach Abstract: The power of social media to engage with people and generate business value for organisations is indisputable. Although, the existing literature draws some interesting findings on the use of Facebook by small and medium enterprises (SMEs), there is a dearth of literature on the validation of such findings using Facebook metadata. This research aims to examine the various aspects of Facebook campaigns for SMEs and their effectiveness in terms of engaging with the customers. The findings of this paper are scaffold into two parts. First, it performed qualitative data analysis to understand the types of posts uploaded by the SMEs. Second, it examined the Facebook metadata to understand the types of responses, their popularity and the correlation among several types of responses. It is anticipated that the findings of this paper would help SMEs to better understand their Facebook campaigns and to better manage their Facebook campaigns in the future. Journal: Int. J. of Business Information Systems Pages: 207-223 Issue: 2 Volume: 41 Year: 2022 Keywords: netnography; social media; Facebook; small and medium enterprises; SMEs. File-URL: http://www.inderscience.com/link.php?id=126132 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:2:p:207-223 Template-Type: ReDIF-Article 1.0 Author-Name: Edelmira Varela da Costa Trigueiros Author-X-Name-First: Edelmira Varela da Costa Author-X-Name-Last: Trigueiros Author-Name: Maria-Ceu Gaspar Alves Author-X-Name-First: Maria-Ceu Gaspar Author-X-Name-Last: Alves Title: Accounting information system adoption in multi-site organisations Abstract: This study used institutional theory as a lens to understand how far institutional factors affect accounting information systems (AISs) adoption and use in multi-site companies. A qualitative case study approach was used to analyse how being part of a corporate group affected a subsidiary, regarding the implementation of an AIS more suitable to its particular needs of information. Also, how the situation is perceived by the AIS users in an ERP environment. Data was collected through observations, in depth interviews and document analysis. The results indicate that the majority of daily basis tasks depend on AIS, integrated in an ERP system, in order to function. The fact that it is headquarters who chose the AIS/ERP to be used, does not have a negative impact on the subsidiary company, because key factors were considered when selecting and implementing the system. Journal: Int. J. of Business Information Systems Pages: 236-257 Issue: 2 Volume: 41 Year: 2022 Keywords: accounting information system; AIS adoption; enterprise resource planning system; multi-site organisation. File-URL: http://www.inderscience.com/link.php?id=126133 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:2:p:236-257 Template-Type: ReDIF-Article 1.0 Author-Name: Girish H. Subramanian Author-X-Name-First: Girish H. Author-X-Name-Last: Subramanian Title: ERP implementation model, findings and its applications to organisations: an exploratory case analysis Abstract: An ERP implementation model is developed with the help of a review of relevant literature and is supported by research. This implementation model has four phases - preparation and training, transition, performance and usefulness, and maintenance. For the purpose of this paper, we use a case analysis of four organisations and the ERP implementation model to come up with recommendations for ERP implementation in modern organisations. Our key recommendations include: doing a business process reengineering and process alignment with the ERP software as part of preparation phase; designing training differently with thorough, detailed post-implementation training; recommending the use of the phased approach in transition; and relying mostly on an in-house IT support team in partnership with external vendors for ERP software maintenance. Journal: Int. J. of Business Information Systems Pages: 177-192 Issue: 2 Volume: 41 Year: 2022 Keywords: enterprise resource planning; ERP; enterprise resource planning systems; enterprise applications; technology adoption; systems implementation; systems development lifecycle. File-URL: http://www.inderscience.com/link.php?id=126134 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:2:p:177-192 Template-Type: ReDIF-Article 1.0 Author-Name: T. Chandrakumar Author-X-Name-First: T. Author-X-Name-Last: Chandrakumar Author-Name: Sudhaman Parthasarathy Author-X-Name-First: Sudhaman Author-X-Name-Last: Parthasarathy Author-Name: S. Sridevi Author-X-Name-First: S. Author-X-Name-Last: Sridevi Author-Name: Thangavel Ramya Author-X-Name-First: Thangavel Author-X-Name-Last: Ramya Title: Consumer's perception of digital transactions in India: sentiment analysis using R Abstract: Nowadays, internet-based banking has become an attractive channel for digital transactions. Sentiment analysis is the similar technology used to detect the sentiments of the customers. Sentiment analysis is considered to be a category of machine learning and natural language processing. This study focuses on exploring the usage of digital transactions by Indian customers using sentiment analysis carried out using R. In this study, datasets obtained from Twitter have been used and it is found that there is a steep increase in the usage of digital transactions by Indian customers, especially after demonetisation of INR 500 and INR 1,000 currency notes in the recent past. Journal: Int. J. of Business Information Systems Pages: 193-206 Issue: 2 Volume: 41 Year: 2022 Keywords: sentiment analysis; digital transactions; mobile banking; Twitter; India. File-URL: http://www.inderscience.com/link.php?id=126135 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:2:p:193-206 Template-Type: ReDIF-Article 1.0 Author-Name: Yulita Setiawanta Author-X-Name-First: Yulita Author-X-Name-Last: Setiawanta Title: E-government in the perspective of college students: lessons in user satisfaction Abstract: The purpose of this research is to clarify the relationship between the users and the developer of information service on the Web of Directorate General of Tax (DGT), Ministry of Finance of the Republic of Indonesia, clarify the D%M model of IS success concept and examine the consistency or irrelevant parts of the model. DGT is the official portal of the government that is related to education, legal literacy and taxation in Indonesia, which is a mandatory portal for accounting students taking taxation courses. The observation study was designed through indirect interviews by using questionnaires. Random sampling was conducted and yielded 122 respondents. The research findings show that the D%M IS success model is well confirmed by system quality and information quality, except for service quality. The paper recommends improvement in service quality for information system developers in the future. Journal: Int. J. of Business Information Systems Pages: 139-156 Issue: 2 Volume: 41 Year: 2022 Keywords: system quality; information quality; service quality; user satisfaction; tax; accounting; e-government; information system. File-URL: http://www.inderscience.com/link.php?id=126145 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:41:y:2022:i:2:p:139-156 Template-Type: ReDIF-Article 1.0 Author-Name: Sunday Chinedu Eze Author-X-Name-First: Sunday Chinedu Author-X-Name-Last: Eze Author-Name: Sulaimon Olatunji Author-X-Name-First: Sulaimon Author-X-Name-Last: Olatunji Author-Name: Vera C. Chinedu-Eze Author-X-Name-First: Vera C. Author-X-Name-Last: Chinedu-Eze Author-Name: Henry Inegbedion Author-X-Name-First: Henry Author-X-Name-Last: Inegbedion Author-Name: Adenike Bello Author-X-Name-First: Adenike Author-X-Name-Last: Bello Title: A theory grounded framework of information behaviour of SMEs on emerging information communication technology adoption decision-making Abstract: Although studies have made significant efforts to study information behaviour using numerous model and extended ones, many have extrapolated the findings of others as if small and medium enterprises (SMEs) operate in the same way other sectors do. This has slowed down the development of an integrated framework aimed at understanding the information behaviour of SMEs. The paper, examines information behaviour of SMEs by explicitly exploring the determinants of perceived information need for EICT adoption by SMEs, information source selection for EICT adoption by SMEs and factors influencing information sources selection for new ICT adoption by SMEs. Qualitative approach was adopted with the use of unstructured and semi-structured interviews with 20 participants drawn purposeful from Luton directories. The study developed an integrated framework underpinned by the TOE framework and helped identify the critical determinants of perceived information need, information sources selection when the need for EICT arises and factors influencing SMEs information source selection for EICT adoption decision-making. Journal: Int. J. of Business Information Systems Pages: 299-327 Issue: 3 Volume: 39 Year: 2022 Keywords: emerging information communication technology; EICT; technology; organisation and environment; TOE; information behaviour; SMEs; ICT adoption; decision-making. File-URL: http://www.inderscience.com/link.php?id=122339 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:3:p:299-327 Template-Type: ReDIF-Article 1.0 Author-Name: Esra'a Alshdaifat Author-X-Name-First: Esra'a Author-X-Name-Last: Alshdaifat Author-Name: Aisha Zaid Author-X-Name-First: Aisha Author-X-Name-Last: Zaid Author-Name: Ala'a Alshdaifat Author-X-Name-First: Ala'a Author-X-Name-Last: Alshdaifat Title: Predicting student performance: a classification model using machine learning algorithms Abstract: With the increasing availability of educational databases, extraction of interesting patterns and relationships from such data becomes extremely attractive and challenging. Discovering implicit patterns related to student performance is potentially helpful to enhance student achievement. In this paper, a student performance prediction model is generated utilising machine learning algorithms. The central idea is that identifying the dominant features that affect student performance results in generating an effective student performance prediction model. In order to achieve this goal different feature selection approaches are considered. The reported experimental results indicated that the effectiveness of student performance prediction model is significantly affected by the dimensions featured in the considered dataset. Journal: Int. J. of Business Information Systems Pages: 349-364 Issue: 3 Volume: 39 Year: 2022 Keywords: student performance; classification; grade prediction; educational data; pattern extraction; feature selection. File-URL: http://www.inderscience.com/link.php?id=122340 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:3:p:349-364 Template-Type: ReDIF-Article 1.0 Author-Name: Yanal Mahmoud Mohammad Kilani Author-X-Name-First: Yanal Mahmoud Mohammad Author-X-Name-Last: Kilani Title: Inspecting the role of software as a service in public sector organisations with the extension of technology organisation-environment framework Abstract: This study aims to investigate factors that propel the use of software as a service in public sector organisation. Therefore, an amalgamated information system (IS) model was developed using <i>TOE</i> framework that underpinned the technological, organisational and environmental factors. In addition to that the moderating role of compatibility was tested between intention to adopt software as a service and actual use of software. Structural equation modelling (SEM) approach was used for inferential analysis. Results indicate that altogether technology competency, top management support, awareness, coercive pressure, normative pressure and mimetic pressure explained substantial variance in intention to adopt software as a service. Effect size analysis (<i>f</i><SUP align="right"><SMALL>2</SMALL></SUP>) revealed that awareness and technology competency were the most influential factors in determining employee intention to adopt software as a service. Finally, it is suggested that managers and policy makers should focus on awareness and compatibility in order to enhance the actual use of software in organisation. Journal: Int. J. of Business Information Systems Pages: 424-444 Issue: 3 Volume: 39 Year: 2022 Keywords: technological factor; organisational factor; environmental factor; TOE framework; awareness; compatibility; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=122341 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:3:p:424-444 Template-Type: ReDIF-Article 1.0 Author-Name: Sharon Christa Author-X-Name-First: Sharon Author-X-Name-Last: Christa Author-Name: V. Suma Author-X-Name-First: V. Author-X-Name-Last: Suma Author-Name: Uma Mohan Author-X-Name-First: Uma Author-X-Name-Last: Mohan Title: Regression and decision tree approaches in predicting the effort in resolving incidents Abstract: IT service management plays a key role in software maintenance. Service management offers the customers a platform to raise the incidents that needs to be resolved. This papers is a comprehensive analysis performed on research in the area of production support. Lacunas are identified in different areas of production support services. The necessity of a generalised proactive model that can predict the effort required in closing incident tickets are identified. The paper further presents the scope of integrating machine learning approaches to predict effort in an incident management system of production support. Two different approaches are considered in modelling namely, regression-based and tree-based modelling. In tree-based modelling, basic decision tree and random forest models are used along with multiple linear regression model. In order to build the model, real-time dataset is used. The models are verified using a real-time test dataset. The models being dataset dependent did not generalise and converge well due to which, the possibility of developing other models using different machine learning techniques are discussed. Journal: Int. J. of Business Information Systems Pages: 379-399 Issue: 3 Volume: 39 Year: 2022 Keywords: production support; effort prediction; decision tree; random forest; multiple linear regression; incident management; tickets; incident logs; ITIL; time to resolve. File-URL: http://www.inderscience.com/link.php?id=122342 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:3:p:379-399 Template-Type: ReDIF-Article 1.0 Author-Name: Christian Daniel Manu Author-X-Name-First: Christian Daniel Author-X-Name-Last: Manu Author-Name: Fuad Fuad Author-X-Name-First: Fuad Author-X-Name-Last: Fuad Title: Relationships between website quality and trust dimensions in online shopping: an empirical study in Indonesia Abstract: We examine the relationship between the website quality dimension (specific content and technical adequacy) and trust dimension (benevolence, integrity and competence) in online shopping activities through e-commerce websites in Indonesia. The sample comprised of 634 respondents who filled out an online survey questionnaire. Using structural equation modelling statistical tests, this study finds that specific content has the most important role in increasing consumer trust for online shopping. Competence as a dimension of trust also has a role in increasing the consumers' intention to shop online and influences consumers to engage in online shopping. This study provides an understanding of the website quality and trust dimensions that have a dominant influence on online shopping activities; it also provides a website development model that focuses on priority dimensions to increase online shopping activities. Journal: Int. J. of Business Information Systems Pages: 400-423 Issue: 3 Volume: 39 Year: 2022 Keywords: website quality; specific content; technical adequacy; consumer trust; benevolence; integrity; competence; online shopping; Indonesia. File-URL: http://www.inderscience.com/link.php?id=122343 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:3:p:400-423 Template-Type: ReDIF-Article 1.0 Author-Name: Melquizedequi Cabral Dos Santos Author-X-Name-First: Melquizedequi Cabral Dos Author-X-Name-Last: Santos Author-Name: Wylliams Barbosa Santos Author-X-Name-First: Wylliams Barbosa Author-X-Name-Last: Santos Author-Name: Sandro Ronaldo Bezerra Oliveira Author-X-Name-First: Sandro Ronaldo Bezerra Author-X-Name-Last: Oliveira Author-Name: Alexandre Marcos Lins De Vasconcelos Author-X-Name-First: Alexandre Marcos Lins De Author-X-Name-Last: Vasconcelos Author-Name: Carla Silva Author-X-Name-First: Carla Author-X-Name-Last: Silva Title: A framework for continuous improvement of the IT acquisition process at Brazilian federal public organisations: an action-research study Abstract: Information technology acquisition (ITA) is essential to support activities and processes in public and private organisations. In the context of Federal Public Organizations (FPO) in Brazil, the existent norms possess limitations regarding a continuous improvement to the ITA process. The objective of this article is to develop a specific framework that offers support to the managers when they optimise the ITA process, aiming to support them in understanding, managing, and implementing continuous improvement. To reach this objective, three action-research cycles were performed, involving numerous data collections, interventions and improvements. The framework was successfully implanted at a typical public educational organisation, providing benefits such as improvement in satisfaction on the part of stakeholders; reduction in the rate of flaws, return, and rework; better adherence to the ITA process and improvement in the quality of the ITA process. Journal: Int. J. of Business Information Systems Pages: 137-176 Issue: 2 Volume: 40 Year: 2022 Keywords: continuous process improvement; information technology acquisition; ITA; action-research; federal public organisations. File-URL: http://www.inderscience.com/link.php?id=123623 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:2:p:137-176 Template-Type: ReDIF-Article 1.0 Author-Name: Gnanasekaran Sasikumar Author-X-Name-First: Gnanasekaran Author-X-Name-Last: Sasikumar Author-Name: A. Sivasangari Author-X-Name-First: A. Author-X-Name-Last: Sivasangari Title: Multi-criteria decision-making for solar panel selection using an integrated analytical hierarchy process and VIKOR approach: a case study Abstract: A solar panel forms an integral part of a photovoltaic (PV) system and many works are reported to reduce its material costs with better efficiency. Solar panel for PV system includes both tangible and intangible criteria which affects the selection of suitable solar panel. In this paper, a multi-criteria decision-making (MCDM) approach that includes analytical hierarchy process (AHP) and VIKOR is developed for the assessment and ranking of solar panels. The AHP method is utilised to fix compromise solution with incommensurable and contradictory criteria, consisting of five potential solar panels and eight selection criteria such as performance test conditions (PTC) power rating, standard test condition (STC) power, peak efficiency, temperature coefficient, energy density, weight, quality and service support, chosen for solar panel selection. The relative importance of all criteria is measured and the AHP method is applied for the calculation of the weights. Subsequently, VIKOR method is used for ranking and selecting the solar panel alternatives among the presence of conflicting criteria. Journal: Int. J. of Business Information Systems Pages: 285-298 Issue: 2 Volume: 40 Year: 2022 Keywords: solar panel; analytical hierarchy process; AHP; multi-criteria decision-making; MCDM; VIKOR. File-URL: http://www.inderscience.com/link.php?id=123625 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:2:p:285-298 Template-Type: ReDIF-Article 1.0 Author-Name: Omar Alqaryouti Author-X-Name-First: Omar Author-X-Name-Last: Alqaryouti Author-Name: Khaled Shaalan Author-X-Name-First: Khaled Author-X-Name-Last: Shaalan Title: Trade facilitation framework for e-commerce platforms using blockchain Abstract: Electronic commerce (e-commerce) platforms have revolutionised the international trading business. E-commerce trading market is rapidly expanding over time. This expansion urges exploring the e-commerce trading process to support the continuous growth of this domain. An essential component of this process is how customs administrations manage the cross-border e-commerce trade. In this paper, a blockchain-based framework is proposed. The aim of this framework is to streamline the e-commerce trading process through the use of blockchain technology. This will ease and fulfil the customs administrations duties using advance electronic data that are made available by adopting the inherited features of the blockchain technology. This framework supports the expanding e-commerce market, governs how e-commerce stakeholders transact, and establishes a trust level among these stakeholders. The proposed framework has been evaluated using the system usability scale (SUS). The overall SUS results show that the system is highly acceptable by all users' categories. Journal: Int. J. of Business Information Systems Pages: 238-258 Issue: 2 Volume: 40 Year: 2022 Keywords: e-commerce; blockchain; customs clearance; customs refund; trade supply chain; duty drawback. File-URL: http://www.inderscience.com/link.php?id=123626 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:2:p:238-258 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Ali Sahato Author-X-Name-First: Muhammad Ali Author-X-Name-Last: Sahato Author-Name: Amir Hossein Ghapanchi Author-X-Name-First: Amir Hossein Author-X-Name-Last: Ghapanchi Title: Taxonomy of factors affecting timely completion of information technology projects Abstract: Many information technology (IT) projects suffer from delayed completion. This paper studies factors which impact timely completion of IT projects. Three Australian IT projects, i.e., MYKI Smart Card, National Broadband Network (NBN) Australia, and Health SMART Modernization Project, were studied via qualitative research. Subsequently, 70 factors affecting timely completion of IT projects were discovered. Taxonomy is then developed, grouping these 70 factors into 12 categories, namely, project planning, communicational pathways, people contribution, unconventional practice, contractual specification, essential evaluation and amendments, delineating execution framework, associated technicality, administrative surveillance, project risk evaluation, employee competence and project delivery assistance. The results have important implications for both researchers and practitioners. Journal: Int. J. of Business Information Systems Pages: 218-237 Issue: 2 Volume: 40 Year: 2022 Keywords: project delay; IT projects; project timely completion; project time management. File-URL: http://www.inderscience.com/link.php?id=123627 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:2:p:218-237 Template-Type: ReDIF-Article 1.0 Author-Name: Kamla Ali Al-Busaidi Author-X-Name-First: Kamla Ali Author-X-Name-Last: Al-Busaidi Author-Name: Saeed Al-Muharrami Author-X-Name-First: Saeed Author-X-Name-Last: Al-Muharrami Title: Leveraging ICT investments in financial institutions in Oman Abstract: Growth in information and communications technologies (ICTs) has created numerous opportunities for financial sectors worldwide, whose institutions are pivotal in developing national financial markets as well as global economies and ensuring their economic performance. However, the financial sector continues to face challenges with adopting and using innovative ICT. Thus, the aim of this study was to assess ways to leverage and amplify the success of deploying ICT in Oman's financial organisations, by using a technology-organisation-environment model incorporating end-user factors, and the Delphi method to reach a consensus among top business and ICT managers in Oman's financial sector. Results indicate that technological and organisational factors have been the most critical, followed by end-user and environmental factors, in leveraging ICT in the financial sector. Accordingly, Omani policymakers should consider taking a similarly integrative perspective to successfully implement ICT in the country's highly interconnected financial sector. Journal: Int. J. of Business Information Systems Pages: 192-217 Issue: 2 Volume: 40 Year: 2022 Keywords: information and communications technology; ICT; financial institutions; ICT in Oman; technology-organisation-environment; TOE; information and communication technologies; ICT success factors; ICT; success factors; extended TOE; TOE model; Oman. File-URL: http://www.inderscience.com/link.php?id=123628 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:2:p:192-217 Template-Type: ReDIF-Article 1.0 Author-Name: Shweta Paliwal Author-X-Name-First: Shweta Author-X-Name-Last: Paliwal Author-Name: Vishal Bharti Author-X-Name-First: Vishal Author-X-Name-Last: Bharti Author-Name: Amit Kumar Mishra Author-X-Name-First: Amit Kumar Author-X-Name-Last: Mishra Title: Machine learning combating DOS and DDOS attacks Abstract: In recent years, technology is booming at a breakneck speed as so the need of security. Vulnerabilities in the layers of the OSI model and the networks are paving new ways for intruders and hackers to steal the confidential information. Security attacks such as denial of service (DOS) and distributed denial of service (DDOS) are occurring at a high pace with the help of internet of things as several devices are connected together unprotected in nature and are not monitored for a longer duration. Intruders are initiating more and more complex forms of attacks in order to bypass the known security measures. Application layer is most prone to the DOS and DDOS attacks and intruders targets high profile organisations for launching the attacks. Hypertext transfer protocol (HTTP) is the protocol that is vulnerable to the security attacks launched by the intruders, as high volume of HTTP traffic is handled by the data centres, thus creating a perfect room for launch of DOS and DDOS attack. This paper presents a review of machine learning algorithms that have been developed for the detection and prevention against DOS and DDOS attacks. Journal: Int. J. of Business Information Systems Pages: 177-191 Issue: 2 Volume: 40 Year: 2022 Keywords: denial of service; DOS; distributed denial of service; DDOS; machine learning; hypertext transfer protocol; HTTP. File-URL: http://www.inderscience.com/link.php?id=123638 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:2:p:177-191 Template-Type: ReDIF-Article 1.0 Author-Name: Abdullah Alshehab Author-X-Name-First: Abdullah Author-X-Name-Last: Alshehab Author-Name: Thalaya Alfozan Author-X-Name-First: Thalaya Author-X-Name-Last: Alfozan Title: Focus group study: budget effectiveness impact on information system development projects in Kuwait Abstract: Software development projects in government or private entities are almost bound to fail. Some approaches and methods have been introduced to mitigate or eliminate threats to undergoing projects, but projects have still failed for some reason or other. Due to the drop in oil prices globally, this research was conducted in the state of Kuwait to examine the effect of budget cuts leading to the identification of risk factors that could hinder the success of projects. This research focuses on the risk factors affecting the efficiency of budget allocation for information system development projects. A focus group study was used as a qualitative approach, which is not commonly used in the discipline of information systems development projects. The approach consisted of two consecutive sessions that were facilitated by the authors. The research produced a taxonomy list consisting of ten risk factors that could be used by practitioners in the field. Journal: Int. J. of Business Information Systems Pages: 365-378 Issue: 3 Volume: 39 Year: 2022 Keywords: risk factor; information systems development; risk management; focus group study; Kuwait. File-URL: http://www.inderscience.com/link.php?id=122359 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:3:p:365-378 Template-Type: ReDIF-Article 1.0 Author-Name: Manal A. Abdel-Fattah Author-X-Name-First: Manal A. Author-X-Name-Last: Abdel-Fattah Title: A model to improve recommendation systems based on Spark platform Abstract: With the popularity of using the internet, the evolution of technology, the rapid growth of data volume, and applying recommendation systems in diverse life domains, adopting recommendation systems became indispensable. Most of the traditional recommendation systems are built un-oriented of real-time data challenges (such as item cold-start, scalability, heterogeneous data, items change, and users' opinions change), resulting in ineffective, unfulfilling recommendations. Therefore, what is needed is a real-time-based recommendation model that can make the user find what s/he needs without even searching for it; it's like building a model aware of the users' nature and behaviour. This paper aims at building a recommendation model that fulfils the user requirements and overcomes the shortcomings of the traditional recommendation systems. The proposed recommendation model is built on Apache Spark, Apache Kafka and alternative least square (ALS) algorithm, and the model is divided into two parts: recommendation system and real-time analytics dashboard. An e-commerce website is chosen as a case study to apply our model and the results are presented. Journal: Int. J. of Business Information Systems Pages: 328-348 Issue: 3 Volume: 39 Year: 2022 Keywords: Apache Spark; Kafka; ALS algorithm; real time; big data; dashboard; recommendation systems; collaborative filtering; recommender systems. File-URL: http://www.inderscience.com/link.php?id=122360 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:3:p:328-348 Template-Type: ReDIF-Article 1.0 Author-Name: Yiru Yang Author-X-Name-First: Yiru Author-X-Name-Last: Yang Author-Name: Indra Abeysekera Author-X-Name-First: Indra Author-X-Name-Last: Abeysekera Title: Underlying profits and financial reporting quality in Australia Abstract: This study examines Australian Securities Exchange (ASX) 200 listed firms that reported underlying profits from years 2009 to 2012 to determine whether the underlying profits reflect accounting-based and market-based financial reporting quality. The panel-data modelling results show that there is no relationship between underlying profits and financial reporting quality. The study finds that underlying profits are positively related to earnings management, suggesting that firms engaging in opportunistic accrual management aggressively report underlying profits. The study contributes to the debates about utility of underlying profits, by <i>empirically</i> informing that underlying profits do not contain value-relevant information for investor decision-making. Journal: Int. J. of Business Information Systems Pages: 1-23 Issue: 1 Volume: 40 Year: 2022 Keywords: earnings informativeness; earnings management; earnings quality; underlying profits; Australia. File-URL: http://www.inderscience.com/link.php?id=122872 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:1:p:1-23 Template-Type: ReDIF-Article 1.0 Author-Name: Nattawut Tontiset Author-X-Name-First: Nattawut Author-X-Name-Last: Tontiset Title: Antecedents and consequences of effective preparation of financial statement: an empirical research of listed companies in Thailand Abstract: The objective of this research is to examine both antecedent and consequences of effective preparation of financial statement of Thai-listed companies. Accountant capability, accounting information system (AIS) competency, and corporate governance (CG) awareness are assumed to become the antecedents of effective preparation of financial statements. Furthermore, the consequences of effective preparation of financial statements are corporate sustainability. The listed companies in the Stock Exchange of Thailand (SET) are samples of the research. A mail-survey procedure via the questionnaire was used for data collection from chief accountant officers. The overall results indicate that accountant capability, AIS competency, and CG awareness have a positive significant effect on effective preparation of financial statements. Moreover, effective preparation of financial statements including both timeliness and understandability, has a positive significant effect on corporate sustainability. The results reveal that firm should develop accountant capability, AIS competency, and CG awareness in order to build effective preparation of financial statements and links to corporate sustainability. Overall, the results of this research contribute to both chief accounting officer and accounting practitioner to emphasise on develop and support-generating effective preparation of financial statements in order to generate accounting information for decision making. Journal: Int. J. of Business Information Systems Pages: 516-531 Issue: 4 Volume: 39 Year: 2022 Keywords: financial statement; accountant capability; AIS competency; CG awareness; corporate sustainability; Thailand. File-URL: http://www.inderscience.com/link.php?id=122873 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:4:p:516-531 Template-Type: ReDIF-Article 1.0 Author-Name: Parag Uma Kosalge Author-X-Name-First: Parag Uma Author-X-Name-Last: Kosalge Author-Name: Suzanne Crampton Author-X-Name-First: Suzanne Author-X-Name-Last: Crampton Author-Name: Ashok Kumar Author-X-Name-First: Ashok Author-X-Name-Last: Kumar Title: Evaluating web-based brainstorming for design thinking in businesses Abstract: Design thinking is increasingly used in businesses to find and maintain a competitive edge in the marketplace. Brainstorming is a major part of the design thinking process and critical for its success. Web-based brainstorming tools can enable the process beyond the organisational and geographical boundaries, and across time. However, they do not find much mention in the literature. A study of over 500 users identifies three business areas important for brainstorming, including employee networking, promotions and marketing, and production and operations. Statistical evidence shows no change in user perceptions over the years. This research is one of the few recent academic works that shows a relationship between importance and performance, previously assumed to be independent. For a brainstorming web app, the relationship is found to be continuously increasing. The importance-performance analysis framework can also be used as a tool for decision making by businesses and technology providers of web-based brainstorming. Journal: Int. J. of Business Information Systems Pages: 445-471 Issue: 4 Volume: 39 Year: 2022 Keywords: brainstorming tools; adoption; web apps; importance; performance; design thinking. File-URL: http://www.inderscience.com/link.php?id=122874 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:4:p:445-471 Template-Type: ReDIF-Article 1.0 Author-Name: Zaki Malik Author-X-Name-First: Zaki Author-X-Name-Last: Malik Author-Name: Erfan Najmi Author-X-Name-First: Erfan Author-X-Name-Last: Najmi Author-Name: Khayyam Hashmi Author-X-Name-First: Khayyam Author-X-Name-Last: Hashmi Author-Name: M. Mustafa Rafique Author-X-Name-First: M. Mustafa Author-X-Name-Last: Rafique Author-Name: Abdelmounaam Rezgui Author-X-Name-First: Abdelmounaam Author-X-Name-Last: Rezgui Title: Product weighted taxonomy extraction using Twitter Abstract: Social networks and microblogging websites such as Twitter have changed the face of the consumer product market. Nowadays, even before a new product comes to the market, or is to be announced, like at an Apple or Google event, users start the rumours/talk about the product design or specifications, and their expectations of it. With all this discussion, it is not only the product which affects the future success of the product, but various other factors which can directly or indirectly influence the user's perspective. In this work, we present an approach to extract the most important concepts related to a product, being discussed on Twitter. We believe that this weighted taxonomy can be used to predict the success of the product even before the official release, align marketing resources, etc. in a beneficial manner. Journal: Int. J. of Business Information Systems Pages: 497-515 Issue: 4 Volume: 39 Year: 2022 Keywords: social networks; taxonomy extraction; marketing. File-URL: http://www.inderscience.com/link.php?id=122875 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:4:p:497-515 Template-Type: ReDIF-Article 1.0 Author-Name: P. Parthiban Author-X-Name-First: P. Author-X-Name-Last: Parthiban Author-Name: S.N. Sathiya Narayana Author-X-Name-First: S.N. Sathiya Author-X-Name-Last: Narayana Author-Name: R. Dhanalakshmi Author-X-Name-First: R. Author-X-Name-Last: Dhanalakshmi Title: Implementation of lean and green supply chain in medium scale automobile industries using AHP, VIKOR and fuzzy VIKOR Abstract: For several years the manufacturing industry has been thriving in India and one among this is the automobile industry. Since there is an increasing demand, several industries have adopted various techniques to thrive in this field. This project concentrates on the implementation of the lean and green supply chain in the medium scale automobile industries. The critical factors are found out based on experts' opinion and inferences through questionnaires sent to the industries. The importance and the levels of the factors are taken from interpretive structural modelling. Using these levels, the critical weights of each factor are obtained through analytic hierarchy process (AHP). The critical weights are used in VIKOR and fuzzy VIKOR, to find out the performance of the industries. The questionnaires are used for obtaining the critical factors and for the input in VIKOR and fuzzy VIKOR to rank the industries, and thus further improvements can be made. Journal: Int. J. of Business Information Systems Pages: 532-549 Issue: 4 Volume: 39 Year: 2022 Keywords: lean and green supply chain; analytic hierarchy process; AHP; VIKOR; fuzzy VIKOR. File-URL: http://www.inderscience.com/link.php?id=122876 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:4:p:532-549 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Osman Gani Author-X-Name-First: Mohammad Osman Author-X-Name-Last: Gani Author-Name: Muhammad Intisar Alam Author-X-Name-First: Muhammad Intisar Author-X-Name-Last: Alam Author-Name: Mohammad Zahedul Alam Author-X-Name-First: Mohammad Zahedul Author-X-Name-Last: Alam Author-Name: Shahin Ahmed Chowdhury Author-X-Name-First: Shahin Ahmed Author-X-Name-Last: Chowdhury Author-Name: Rafiuddin Ahmed Author-X-Name-First: Rafiuddin Author-X-Name-Last: Ahmed Title: Determinants of m-payment adoption behaviour in Bangladesh Abstract: Modern technology facilitates mobile payment (m-payment) services throughout the world. M-payment ensures flexibility and convenience in carrying out everyday activities. The study aims to assess the intention of adopting m-payment service, as well as to find out the factors that affect consumer intention considering Dhaka, the capital city of Bangladesh. Descriptive research was developed with a valid sample of 280 respondents through snowball and judgmental sampling methods. Data were collected by an online survey using email and social media platforms. It was found that factors like – convenience, mobile payment knowledge, perceived risk, and social influence had a positive and significant influence on consumer intention to adopt m-payment. On the other hand, perceived security had an insignificant influence. This study has a scope to serve as an important stimulus for developing strategies to the marketers that may accelerate the consumer intention to adopt m-payment. Journal: Int. J. of Business Information Systems Pages: 415-439 Issue: 3 Volume: 40 Year: 2022 Keywords: m-payment; intention; technology; snowball; judgmental sampling; social media; Bangladesh. File-URL: http://www.inderscience.com/link.php?id=124924 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:3:p:415-439 Template-Type: ReDIF-Article 1.0 Author-Name: Rahila Umer Author-X-Name-First: Rahila Author-X-Name-Last: Umer Author-Name: Teo Susnjak Author-X-Name-First: Teo Author-X-Name-Last: Susnjak Author-Name: Anuradha Mathrani Author-X-Name-First: Anuradha Author-X-Name-Last: Mathrani Author-Name: Suriadi Suriadi Author-X-Name-First: Suriadi Author-X-Name-Last: Suriadi Title: Data quality challenges in educational process mining: building process-oriented event logs from process-unaware online learning systems Abstract: Educational process mining utilises process-oriented event logs to enable discovery of learning practices that can be used for the learner's advantage. However, learning platforms are often process-unaware, therefore do not accurately reflect ongoing learner interactions. We demonstrate how contextually relevant process models can be constructed from process-unaware systems. Using a popular learning management system (Moodle), we have extracted stand-alone activities from the underlying database and formatted it to link the learners' data explicitly to process instances (cases). With a running example that describes quiz-taking activities undertaken by students, we describe how learner interactions can be captured to build process-oriented event logs. This article contributes to the fields of learning analytics and education process mining by providing lessons learned on the extraction and conversion of process-unaware data to event logs for the purpose of analysing online education data. Journal: Int. J. of Business Information Systems Pages: 569-592 Issue: 4 Volume: 39 Year: 2022 Keywords: learning analytics; process mining; quiz-taking behaviour; learning management system; education data; process instance; data quality. File-URL: http://www.inderscience.com/link.php?id=122877 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:39:y:2022:i:4:p:569-592 Template-Type: ReDIF-Article 1.0 Author-Name: Bahjat Fakieh Author-X-Name-First: Bahjat Author-X-Name-Last: Fakieh Author-Name: Peter Busch Author-X-Name-First: Peter Author-X-Name-Last: Busch Author-Name: Yvette Blount Author-X-Name-First: Yvette Author-X-Name-Last: Blount Title: Australian SME adoption of cloud computing: drivers and challenges Abstract: Adopting cloud services may increase opportunities for achieving competitive advantage and improving business outcomes - this is significant to Australian small and medium-sized enterprises (SMEs) which account for 96% of all Australian organisations. This work explored via a semi-structured survey - the possible drivers and challenges for Australian SMEs adopting cloud computing, to achieve a competitive advantage. Some 470 Australian SMEs were sampled in six Australian cities: Sydney, Melbourne, Brisbane, Canberra, Wollongong, and Newcastle. A conceptual framework was developed using resource-based theory (RBT) together with the technology, organisation and environment (TOE) framework. This work provides an objective benchmark concerning the drivers and challenges when SMEs adopt cloud computing, however we restrict ourselves to the Australian context. Journal: Int. J. of Business Information Systems Pages: 514-539 Issue: 4 Volume: 40 Year: 2022 Keywords: Australia; challenges; cloud computing; drivers; small and medium-sized enterprises; SMEs; technology adoption. File-URL: http://www.inderscience.com/link.php?id=124925 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:4:p:514-539 Template-Type: ReDIF-Article 1.0 Author-Name: Shadi Habis Abualoush Author-X-Name-First: Shadi Habis Author-X-Name-Last: Abualoush Title: The effect of absorptive capacity on innovation: the mediator role of human capital, telecommunications companies (Orange, Zain and Umnia) in Jordan Abstract: The aim of this paper is to investigate the effect of absorptive capacity on innovation, in telecommunications companies (Orange, Zain, Umnia) in Jordan, and whether human capital mediates the effect of absorptive capacity on innovation. A questionnaire that targets 361 respondents resulted in 346 usable ones with a response rate of 95.8% to test the research hypotheses. Multiple regressions were used to analyse the research data. The findings indicate that absorptive capacity relates positively to innovation, human capital emerged as having the strong effects on innovation. Moreover, all absorptive capacity dimensions had positive significant effects on human capital. The results also support the argument that human capital plays a mediate role in absorptive capacity and innovation. The present study provides managers with an empirical proof that possessing external knowledge through absorptive capacity seems to help reinforce their ability to innovation. In addition, possessing strong human capital effective will motivate and lead more innovation. Journal: Int. J. of Business Information Systems Pages: 39-59 Issue: 1 Volume: 40 Year: 2022 Keywords: absorptive capacity; ACAP; potential ACAP; realised ACAP; human capital; innovation; telecommunications companies; Jordan. File-URL: http://www.inderscience.com/link.php?id=122878 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:1:p:39-59 Template-Type: ReDIF-Article 1.0 Author-Name: Arghya Ray Author-X-Name-First: Arghya Author-X-Name-Last: Ray Author-Name: Pradip Kumar Bala Author-X-Name-First: Pradip Kumar Author-X-Name-Last: Bala Author-Name: Rashmi Jain Author-X-Name-First: Rashmi Author-X-Name-Last: Jain Title: How can topic-modelling of user-reviews reshape market surveys? Exploring factors influencing usage intention of e-learning services through a novel multi-method approach Abstract: Online user-generated-content is not only a critical performance parameter for service-providers but also serve as a vital information source for prospective customers. For understanding the factors influencing the adoption or continuance of an e-service, traditional approaches required a qualitative or quantitative-based analysis. In this study, we propose a novel approach to generate and analyse path model in real-time by combining the qualitative, quantitative and natural language processing (NLP)-based approaches. We undertook an emic approach using semi-structured interview schedule (ten participants) and an etic approach using topic modelling on extant literature (3,570 articles) for exploring factors influencing motives behind use of e-learning services. We tested the path-model using traditional quantitative-based (542 respondents) and the proposed NLP-based approaches (3,227 online reviews) through structural equation modelling (SEM). Results of this study revealed content gratification as the most important predictor of usage intention. This study concludes with the implications, limitations and future research directions. Journal: Int. J. of Business Information Systems Pages: 259-284 Issue: 2 Volume: 40 Year: 2022 Keywords: e-learning; consumer perspectives; latent Dirichlet allocation; LDA; multi-method approach; NLP-based approach; path analysis; qualitative analysis; quantitative analysis; sentiment analysis; text mining. File-URL: http://www.inderscience.com/link.php?id=123646 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:2:p:259-284 Template-Type: ReDIF-Article 1.0 Author-Name: Jéssica Garcia Author-X-Name-First: Jéssica Author-X-Name-Last: Garcia Author-Name: Fernanda Trentino Author-X-Name-First: Fernanda Author-X-Name-Last: Trentino Author-Name: Joyce Aline Oliveira Author-X-Name-First: Joyce Aline Author-X-Name-Last: Oliveira Author-Name: Christiane Nobre Author-X-Name-First: Christiane Author-X-Name-Last: Nobre Author-Name: Vanice Cunha Author-X-Name-First: Vanice Author-X-Name-Last: Cunha Author-Name: Natalina Hirata Author-X-Name-First: Natalina Author-X-Name-Last: Hirata Author-Name: Eunice Nunes Author-X-Name-First: Eunice Author-X-Name-Last: Nunes Author-Name: Cristiano Maciel Author-X-Name-First: Cristiano Author-X-Name-Last: Maciel Title: Communication in software development teams Abstract: Communication has been a widely studied factor because when performed ineffectively it leads to problems affecting the delivery of products and services to customers. In the context of software development, teams with communication problems are hampered in terms of time, cost and effort, progress of routine actions, and create team conflicts. This study investigates communication in software development teams through an extensive literature review. As a result, we obtained a set of factors classified into barriers and facilitators that affect communication in the software development process. This result is useful for developers and managers looking to improve communication as a strategy to streamline and improve the application development routine. Journal: Int. J. of Business Information Systems Pages: 327-356 Issue: 3 Volume: 40 Year: 2022 Keywords: communication; development teams; human factors. File-URL: http://www.inderscience.com/link.php?id=124926 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:3:p:327-356 Template-Type: ReDIF-Article 1.0 Author-Name: Tanya Kumari Author-X-Name-First: Tanya Author-X-Name-Last: Kumari Author-Name: Theresa Nithila Vincent Author-X-Name-First: Theresa Nithila Author-X-Name-Last: Vincent Title: Capturing non-financial information in integrated reporting Abstract: In the contemporary business scenario, integrated reporting is a transformational form of corporate reporting. Integrated reporting provides material and substantial information about an entity's prospects, governance, strategy and actions that serve as a reflection of social and commercial viability within the holistic environment in which it operates (IIRC, 2013). Thus, in integrated reports, along with financial information the critical non-financial aspects that affect the reputation, performance and sustainability of the firm are also required to be reported by companies. While regulations are instituted for compulsory divulgence of non-financial information as part of annual reports, there is a lot of ambiguity regarding the non- financial items to be included and the manner of reporting. This paper delineates the non-financial capital components for disclosure in integrated reports. It also discusses the current practices of integrated reporting world over, which will help organisations gain clarity in presenting the non-financial items under different heads of non-financial capitals. Journal: Int. J. of Business Information Systems Pages: 98-116 Issue: 1 Volume: 40 Year: 2022 Keywords: integrated reporting; non-financial capital; International Integrated Reporting Council; IIRC; global reporting initiative. File-URL: http://www.inderscience.com/link.php?id=122879 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:1:p:98-116 Template-Type: ReDIF-Article 1.0 Author-Name: Theera Prompreing Author-X-Name-First: Theera Author-X-Name-Last: Prompreing Author-Name: Kattareeya Prompreing Author-X-Name-First: Kattareeya Author-X-Name-Last: Prompreing Author-Name: Genesis Sembiring Depari Author-X-Name-First: Genesis Sembiring Author-X-Name-Last: Depari Author-Name: Jen-peng Huang Author-X-Name-First: Jen-peng Author-X-Name-Last: Huang Title: Dynamic parameters and algorithm in predicting bank telemarketing success Abstract: In order to keep competing in a competitive market, it is important to have an accurate prediction of which customers are most likely to buy products or services. Data mining method is one of the useful techniques that experts use to deal with this problem. However, there are a bunch of algorithms that can be employed. The question of which algorithm should be used is still a hot issue today. This research aims to find the best machine learning algorithm in predicting telemarketing success, especially for targeting potential customers. We examined eight machine learning algorithms such, deep neural network (deep learning), naive Bayes, generalised linear model, logistic regression, decision tree, random forest, support vector machine, and gradient boosted tree along with adaptive parameters to each of the algorithms. The results show that, gradient boosted trees outperform the other seven algorithms which achieve 91.3% accuracy. Journal: Int. J. of Business Information Systems Pages: 399-414 Issue: 3 Volume: 40 Year: 2022 Keywords: bank telemarketing; machine learning algorithm; random forest; gradient boosted tree. File-URL: http://www.inderscience.com/link.php?id=124927 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:40:y:2022:i:3:p:399-414