Template-Type: ReDIF-Article 1.0 Author-Name: Eduardo José Kieling Author-X-Name-First: Eduardo José Author-X-Name-Last: Kieling Author-Name: Felipe Chaves Rodrigues Author-X-Name-First: Felipe Chaves Author-X-Name-Last: Rodrigues Author-Name: Alexsandro Filippetto Author-X-Name-First: Alexsandro Author-X-Name-Last: Filippetto Author-Name: Jorge Luis Victória Barbosa Author-X-Name-First: Jorge Luis Victória Author-X-Name-Last: Barbosa Title: Human resource allocation in projects: a systematic mapping study Abstract: The effective use of human resource and time management in projects can bring huge benefits to the companies' performance. Based on this point of view, a systematic mapping study was performed about research papers related to human allocation in projects. The purpose of this paper was to understand the used techniques to allocate human resources in projects and show gaps for further works. After performing the researches, an initial set of 7,894 articles was obtained. The application of selection criteria allowed the choice of 27 articles. These works were classified considering their relevance and contribution to the resource allocation area. Among the articles selected, two gaps were noticed: companies cannot change their strategic objectives once the project is started; the memory of previous allocations could not be used for future allocations. The results of this study are expected to help project managers improve their human resource allocations. Journal: Int. J. of Business Information Systems Pages: 505-521 Issue: 4 Volume: 37 Year: 2021 Keywords: project management; human resource allocation; mapping study. File-URL: http://www.inderscience.com/link.php?id=116999 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:4:p:505-521 Template-Type: ReDIF-Article 1.0 Author-Name: Sulieman Ibraheem Shelash Al-Hawary Author-X-Name-First: Sulieman Ibraheem Shelash Author-X-Name-Last: Al-Hawary Author-Name: Hamad Hameed Al-Rasheedy Author-X-Name-First: Hamad Hameed Author-X-Name-Last: Al-Rasheedy Title: The effect of strategic learning for human resources on dynamic capabilities of airlines companies in Kuwait Abstract: The aim of this study was to explore the impact of strategic learning on the dynamic capabilities of human resources in airline companies in Kuwait. The study sample consisted of all managers working at different levels in these airline companies. To collect the data, a questionnaire-based survey was used and the model was empirically tested using 110 responses from the airline companies in Kuwait and applying multiple regression tests using SPSS software. It was found that strategic learning had a significant impact on the dynamic capabilities of the human resources workforce in airline companies in Kuwait with regards to the four dimensions studied. Based on the study results, the researchers recommended that managers and decision makers in the airline industry in Kuwait should have the ability through various strategies to seize opportunities from companies that show great importance within the market because of their ability to increase the market share which was in turn reflected by an enhancement of their competitive position. Journal: Int. J. of Business Information Systems Pages: 421-441 Issue: 4 Volume: 37 Year: 2021 Keywords: strategic learning; human resources; dynamic capabilities; airlines companies; Kuwait. File-URL: http://www.inderscience.com/link.php?id=117000 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:4:p:421-441 Template-Type: ReDIF-Article 1.0 Author-Name: Nita Arryani Sari Author-X-Name-First: Nita Arryani Author-X-Name-Last: Sari Author-Name: Achmad Nizar Hidayanto Author-X-Name-First: Achmad Nizar Author-X-Name-Last: Hidayanto Author-Name: Puspa Indahati Sandhyaduhita Author-X-Name-First: Puspa Indahati Author-X-Name-Last: Sandhyaduhita Author-Name: Qorib Munajat Author-X-Name-First: Qorib Author-X-Name-Last: Munajat Author-Name: Kongkiti Phusavat Author-X-Name-First: Kongkiti Author-X-Name-Last: Phusavat Title: Impact of enterprise architecture management on business benefits through information technology benefits in companies in Indonesia Abstract: This research aims to study the relationship between components of enterprise architecture management (EAM) and its impact towards IT benefits and business benefits. This research was conducted using quantitative approach involving 92 samples of state-owned enterprises and private enterprises. The data were processed using partial least square (PLS). The results showed that the EAM was proven to have positive correlations on the IT benefits especially towards IT efficiency and IT-business strategic alignment. Subsequently, IT benefits were proven to have positive correlations towards business benefits especially towards customer closeness and product leadership. It was also found that EAM has positive correlations on business benefits through IT benefits, especially towards operational excellence and strategic intelligence. Thus, it can be concluded that EAM can improve business performance through improved IT performance. Journal: Int. J. of Business Information Systems Pages: 71-97 Issue: 1 Volume: 36 Year: 2021 Keywords: enterprise architecture; EA; enterprise architecture management; EAM; EA benefit; business benefit; information technology; IT; information technology benefit. File-URL: http://www.inderscience.com/link.php?id=112393 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:1:p:71-97 Template-Type: ReDIF-Article 1.0 Author-Name: Nataša Rupčić Author-X-Name-First: Nataša Author-X-Name-Last: Rupčić Title: Implementing enterprise resource planning in SMEs: the consultants' perspective Abstract: The paper provides examination of the implementation of the enterprise resource planning system (ERP) in small and medium-sized companies (SMEs) in developing countries from the consultants' perspective based on the designed conceptual model. The proposed model tries to integrate the human resource dimension with organisational development perspective within the project-based change management process. Implementation of ERP systems is considered both from the process perspective and from the organisational learning and knowledge management perspective. ERP implementation and outcomes in SMEs were studied by employing the explorative approach. The research findings contribute to the body of knowledge regarding ERP implementation in terms of the suggested implementation framework supported and verified by insights from the experienced international consultants. The research findings could be relevant for managerial decision-making regarding ERP implementation due to provided guidelines for each phase of the process. Journal: Int. J. of Business Information Systems Pages: 467-490 Issue: 4 Volume: 37 Year: 2021 Keywords: business process reengineering; BPR; consultants' perspective; enterprise resource planning; EPR; ERP implementation; ERP outcomes; organisational learning; small and medium sized enterprises; SMEs. File-URL: http://www.inderscience.com/link.php?id=117001 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:4:p:467-490 Template-Type: ReDIF-Article 1.0 Author-Name: Hiteshkumar G. Shah Author-X-Name-First: Hiteshkumar G. Author-X-Name-Last: Shah Author-Name: Ravi Kant Author-X-Name-First: Ravi Author-X-Name-Last: Kant Title: Influence of knowledge management enablers in manufacturing organisations: a multi-criteria decision making in Indian context Abstract: This paper intends to examine the impact of knowledge management enablers (KMEs) for enhancing the organisational performance of Indian manufacturing organisations using integrated fuzzy analytic hierarchy process (AHP) and fuzzy multi-objective optimisation by the ratio analysis (MOORA)-based framework. The fuzzy AHP is used to obtain the weights of the KMEs, and fuzzy MOORA is used to rank the manufacturing organisations practicing knowledge management (KM). The applicability of the proposed framework approach is established with empirical case study of four Indian bearing manufacturing organisations. The finding suggests that better implementation of KMEs results into the improved KM performance which results into enhanced organisational performance. This study reveals that how KM practices in the organisation influence their organisational performance. Journal: Int. J. of Business Information Systems Pages: 21-49 Issue: 1 Volume: 36 Year: 2021 Keywords: analytic hierarchy process; AHP; knowledge management; KM; knowledge management enablers; KMEs; multi-objective optimisation by the ratio analysis; MOORA. File-URL: http://www.inderscience.com/link.php?id=112394 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:1:p:21-49 Template-Type: ReDIF-Article 1.0 Author-Name: Ali Sadeghzadeh Author-X-Name-First: Ali Author-X-Name-Last: Sadeghzadeh Author-Name: Reza Rostamzadeh Author-X-Name-First: Reza Author-X-Name-Last: Rostamzadeh Title: The role of internal marketing orientation and organisational citizenship behaviour on performance: testing the moderating role of business intelligence Abstract: The purpose of this study is to investigate the effect of internal marketing orientation and organisational citizenship behaviour (OCB) on organisational performance considering the moderating role of business intelligence. The present study is a descriptive-correlation type and applied in the nature. The library-field and questionnaire were used for data gathering. According to the research goal and the subject of the research, this research includes a sample of managers and staff of a large construction company. In this research, the structural equation modelling (SEM) is used to evaluate the causal model and verify the reliability and validity of the measurement model. The proposed model and the data obtained from the questionnaires analysed using the Smart PLS software. Finally, the results showed that the orientation to internal marketing and organisational citizenship behaviour significantly affect the performance of the company, and also, the business intelligence moderates the relationship between the internal marketing and organisational citizenship behaviour regarding to the organisational performance. Journal: Int. J. of Business Information Systems Pages: 491-504 Issue: 4 Volume: 37 Year: 2021 Keywords: business intelligence; organisational citizenship behaviour; OCB; internal marketing; organisational performance; construction company. File-URL: http://www.inderscience.com/link.php?id=117002 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:4:p:491-504 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Alsharo Author-X-Name-First: Mohammad Author-X-Name-Last: Alsharo Author-Name: Yazan Alnsour Author-X-Name-First: Yazan Author-X-Name-Last: Alnsour Author-Name: Ahmad Al-Aiad Author-X-Name-First: Ahmad Author-X-Name-Last: Al-Aiad Title: Exploring the change of attitude among healthcare professionals toward adopting a national health information system: the case of Jordan Abstract: National health information systems (HISs) are spreading globally at a rapid pace. Therefore, it is important to understand the socio-technical factors that influence their adoption by healthcare professionals (HCPs). This study explores the change in attitudes of HCPs toward adopting a national HIS in Jordan. Data were collected from public hospitals and healthcare centres using surveys in two phases over two years and empirically tested using partial least squares (PLS). The first phase results showed that HCPs had positive attitudes toward the national HIS and perceived it to be useful but difficult to use. In the second phase, results showed that users' attitudes positively changed regarding both ease of use and usefulness. This research contributes to both theory and practice by investigating how HCPs' attitudes can be changed regarding adopting a national HIS over time. This provides insights for healthcare providers to better understand and improve HISs adoption among HCPs. Journal: Int. J. of Business Information Systems Pages: 50-70 Issue: 1 Volume: 36 Year: 2021 Keywords: national health information systems; HISs; health information systems adoption; healthcare professionals' attitude; attitude change; technology acceptance model; TAM; Jordan. File-URL: http://www.inderscience.com/link.php?id=112395 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:1:p:50-70 Template-Type: ReDIF-Article 1.0 Author-Name: Kriti Priya Gupta Author-X-Name-First: Kriti Priya Author-X-Name-Last: Gupta Author-Name: Rishi Manrai Author-X-Name-First: Rishi Author-X-Name-Last: Manrai Author-Name: Utkarsh Goel Author-X-Name-First: Utkarsh Author-X-Name-Last: Goel Title: Analysing the factors that affect the adoption of payments bank services in India: an analytic hierarchy process approach Abstract: Mobile financial services (MFS) provide added convenience to existing bank customers in developed markets, and act as a vehicle to achieve financial inclusion in developing countries. The Government of India launched a new MFS, i.e., payments banks (PB) with an objective of increasing the penetration level of banking services in the country. The purpose of the current study is to identify the most significant factors which influence the Indian customers to adopt PBS. The paper by carrying out literature review first identifies the factors which effect the customers' adoption of PBS and then using analytic hierarchy process (AHP) tries to prioritise them based on their relative importance. AHP was applied on the data and the results obtained reveal that 'perceived benefits' are of utmost importance for the adoption of payments banks services. Moreover, 'monetary benefits', 'time saving', 'trust in service provider', and 'financial risk', are the topmost four sub-factors for the enabling effective adoption of PBS. Journal: Int. J. of Business Information Systems Pages: 522-543 Issue: 4 Volume: 37 Year: 2021 Keywords: mobile financial services; MFS; payments bank services; PBS; technology adoption; analytic hierarchy process; AHP; India. File-URL: http://www.inderscience.com/link.php?id=117003 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:4:p:522-543 Template-Type: ReDIF-Article 1.0 Author-Name: Reza Salehzadeh Author-X-Name-First: Reza Author-X-Name-Last: Salehzadeh Author-Name: Reihaneh Alsadat Tabaeeian Author-X-Name-First: Reihaneh Alsadat Author-X-Name-Last: Tabaeeian Title: Antecedents of knowledge sharing in the small and medium sized enterprises: the impact of international orientation and responsibility Abstract: The study aims to investigate the relationship between international market orientation, corporate social responsibility (CSR), international entrepreneurial orientation, and knowledge sharing within the context of small and medium sized enterprises (SMEs). A survey of 287 managers involving Iranian SMEs was carried out to examine hypotheses. The partial least squares (PLS) path modelling method is applied to analyse the model of the study. The empirical results from the structural model suggest that international market orientation influences CSR. Furthermore, CSR influences international entrepreneurial orientation. In addition, CSR and international entrepreneurial orientation are direct antecedents of knowledge sharing. This study contributes to the literature of knowledge management and CSR in SMEs by being the first to investigate the impact of an international market orientation on ethical and philanthropic responsibility. Journal: Int. J. of Business Information Systems Pages: 98-118 Issue: 1 Volume: 36 Year: 2021 Keywords: knowledge management; knowledge sharing; international market orientation; corporate social responsibility; CSR; international entrepreneurial orientation; small and medium sized enterprises; SMEs. File-URL: http://www.inderscience.com/link.php?id=112396 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:1:p:98-118 Template-Type: ReDIF-Article 1.0 Author-Name: Ahmad Mohammad Alghamdi Author-X-Name-First: Ahmad Mohammad Author-X-Name-Last: Alghamdi Author-Name: Hisham Ihshaish Author-X-Name-First: Hisham Author-X-Name-Last: Ihshaish Title: The use and impact of Goodreads rating and reviews, for readers of Arabic books Abstract: The focus of this research is to assess how the use of Goodreads can influence Arabic readers' selection of books, to study Arabic reviewers' behaviour and to explore the impact of Goodreads' metrics on book sales. Research methodology of the presented work consisted of a wide review of relevant literature, the collection and analysis of data from a questionnaire and a case study on a list of best-selling Arabic books fetched from two book-review platforms; Goodreads.com and Jamalon.com. The findings of the presented study show that Goodreads metrics reveal highly relevant indicators for books' contents, and consequently have a significant impact on Arab's book-purchasing decisions. Furthermore, we observed that Arabic Goodreads users tend to rate books rather than write reviews, and their book evaluation is mostly based on their contents. Primary research results suggest that, with proper analysis applied, Goodreads is an effective book evaluation network/online community for Arabic readers and Arabic book consumers. It is believed that the effectiveness of the studied network is mainly due to the metrics applied, which appear to be matching evaluation criteria as preferred by Arabic readers. Journal: Int. J. of Business Information Systems Pages: 442-466 Issue: 4 Volume: 37 Year: 2021 Keywords: Goodreads; online community; book reviews; Arabic book review; Arabic Goodreads; book rating; online bookstore; social network; Arabic lexicon; word-of-mouth recommendations; book sale; review economic impact. File-URL: http://www.inderscience.com/link.php?id=117004 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:4:p:442-466 Template-Type: ReDIF-Article 1.0 Author-Name: Ibrahim Almatrodi Author-X-Name-First: Ibrahim Author-X-Name-Last: Almatrodi Title: Realising what's missing: how does the sense of organisational belonging influence the success of enterprise resources planning implementation? Abstract: This paper examines the question of how the sense of belonging to an organisation on the part of the organisation's employees influences the success of the process of enterprise resources planning (ERP) implementation. The research seeks to address this question by employing a qualitative case study methodology, and specifically by conducting semi-structured interviews with an information technology (IT) manager, developers, implementers and users, and university managers. The study finds that a sense of organisational belonging influences the success of ERP implementation through psychological and managerial means, and through the use of power. It also includes recommendations from the perspective of the participants regarding how a sense of organisational belonging can promote this success. Journal: Int. J. of Business Information Systems Pages: 514-531 Issue: 4 Volume: 38 Year: 2021 Keywords: organisational belonging; ERP systems; ERP implementation; case study. File-URL: http://www.inderscience.com/link.php?id=119820 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:4:p:514-531 Template-Type: ReDIF-Article 1.0 Author-Name: Omar Hujran Author-X-Name-First: Omar Author-X-Name-Last: Hujran Author-Name: Mutaz M. Al-Debei Author-X-Name-First: Mutaz M. Author-X-Name-Last: Al-Debei Author-Name: Rasmiah Alhawsawi Author-X-Name-First: Rasmiah Author-X-Name-Last: Alhawsawi Title: Potential barriers to the use of social media in the public sector: lessons from Saudi Arabia Abstract: Social media platforms have transformed the way the public sectors connects and interacts with their citizens. Indeed, social media offers various benefits to the public sector. However, the use of social media is not free of risk. Risks that might arise due to the use of social media platforms in the public sector include privacy, security, and lack of control over the channel of communication. Because of such risks, the uptake of social media platforms is not as expected and this is more evident in developing countries as Saudi Arabia, which has unique cultural values. Hence, this qualitative research aims to realise the main barriers for the usage of social media platforms in the public sector of Saudi Arabia. Six semi-structured interviews were conducted with the e-government executives and bureaucrats to collect relevant data. Following the TOE framework, this research organises these factors into three categories: environmental, organisational and technological. Journal: Int. J. of Business Information Systems Pages: 119-143 Issue: 1 Volume: 36 Year: 2021 Keywords: information and communication technology; ICT; e-government; social media; Web 2.0; Saudi Arabia. File-URL: http://www.inderscience.com/link.php?id=112397 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:1:p:119-143 Template-Type: ReDIF-Article 1.0 Author-Name: Chinmay Baxi Author-X-Name-First: Chinmay Author-X-Name-Last: Baxi Author-Name: Jayesh D. Patel Author-X-Name-First: Jayesh D. Author-X-Name-Last: Patel Title: Use of mobile wallet among consumers: underlining the role of task-technology fit and network externalities Abstract: Research on mobile payments is emerging as a separate research area in information systems. Previous literature indicates that existing theoretical models do not extend the empirical inquiry into technology fitment domain to understand the user behaviour better. Integration of users' requirement of technology, with network externalities, risk, trust, and promotion, was done to check mobile wallet usage of Gujarat's users. To empirically test the hypothesised model, a total of 500 samples were collected using online and offline structured survey. Structural equation modelling technique was performed. The findings of the study indicate that all the hypotheses were supported and it has theoretical and managerial implications. Journal: Int. J. of Business Information Systems Pages: 544-563 Issue: 4 Volume: 37 Year: 2021 Keywords: mobile wallet; network externality; structural equation modelling; SEM; task-technology fit; TTF. File-URL: http://www.inderscience.com/link.php?id=117005 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:4:p:544-563 Template-Type: ReDIF-Article 1.0 Author-Name: Alexsandro Filippetto Author-X-Name-First: Alexsandro Author-X-Name-Last: Filippetto Author-Name: Giovane Barcelos Author-X-Name-First: Giovane Author-X-Name-Last: Barcelos Author-Name: Jorge Luis Victória Barbosa Author-X-Name-First: Jorge Luis Victória Author-X-Name-Last: Barbosa Author-Name: Rosemary Francisco Author-X-Name-First: Rosemary Author-X-Name-Last: Francisco Author-Name: Amarolinda Zanela Klein Author-X-Name-First: Amarolinda Zanela Author-X-Name-Last: Klein Title: A ubiquitous project management model based on context Abstract: The context of project management often involves a high degree of uncertainty. Approaches to minimise this uncertainty and to provide proactive risk management regarding the right allocation of individuals in project teams are needed. They could reduce risks such as planning deviations from the targeted time, cost, and quality of the project. In this sense, this paper proposes a model to support risk and activity management, aimed at the allocation of individuals in projects through an ontology based on the concepts of the activity theory. This model - named Kairos - can help the allocation of appropriate resources to each project. The scenarios and prototypes applied in the evaluation of the model demonstrate its suitability and utility to support project managers. Journal: Int. J. of Business Information Systems Pages: 489-513 Issue: 4 Volume: 38 Year: 2021 Keywords: project management; risk management; activity theory; ontology; resource allocation. File-URL: http://www.inderscience.com/link.php?id=119821 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:4:p:489-513 Template-Type: ReDIF-Article 1.0 Author-Name: Jeong Yeon Won Author-X-Name-First: Jeong Yeon Author-X-Name-Last: Won Author-Name: Min Jae Park Author-X-Name-First: Min Jae Author-X-Name-Last: Park Title: Does knowledge intensity of industry promote firm's ICT use?: empirical evidence from South Korea Abstract: This paper investigates the factors that influence the digital divide at a corporate level and the effects that external factors (transaction and knowledge intensity of industries) have over the division of company levels. The conceptual framework of this study is based on a theory of planned behaviour (TPB) model to explain the gap between the utilisation of ICT use in companies with a quantitative approach, by collecting a data sample of 4,303 Korean companies participated in national survey of 2016. There exist endogenous factors such as perception of using value, management support and innovation readiness to influence the use of ICT. In addition, the moderating effect of knowledge intensity of industries (KII) has a limited impact on the ICT use. This paper aims to examine the digital divide with an extension of changes from corporations to the industrial structures. Journal: Int. J. of Business Information Systems Pages: 532-560 Issue: 4 Volume: 38 Year: 2021 Keywords: digital divide; theory of planned behaviour; TPB; ICT use; firm-level; knowledge intensity; South Korea. File-URL: http://www.inderscience.com/link.php?id=119822 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:4:p:532-560 Template-Type: ReDIF-Article 1.0 Author-Name: Hamood Mohd. Al-Hattami Author-X-Name-First: Hamood Mohd. Author-X-Name-Last: Al-Hattami Author-Name: Abdulwahid Ahmed Hashed Author-X-Name-First: Abdulwahid Ahmed Author-X-Name-Last: Hashed Author-Name: Jawahar D. Kabra Author-X-Name-First: Jawahar D. Author-X-Name-Last: Kabra Title: Effect of AIS success on performance measures of SMEs: evidence from Yemen Abstract: Performance is the trade and marketing mark for the enterprise. Therefore, it is important to pay attention to the factors that may positively affect performance, including AIS. The major objective of this study is to assess the effect of AIS success on performance measures of Yemeni SMEs. A total of 336 SMEs working exclusively in the industry sector were studied. A questionnaire was prepared and distributed to the owners and managers of SMEs adopting computerised AIS in their industries. The results have supported all study hypotheses. With regard to the main hypothesis, we found that the success of AIS has a positive effect on the performance measures of SMEs. For the sub-hypotheses, we found that the three performance measures in this study (cash flow, net profit, and ROI) were significantly and positively affected by AIS success indicators (information quality, system quality, user satisfaction, and system usage). In conclusion, our study expands the scope of AIS literature. It also assists owners and managers of SMEs to have a clear idea of the positive role of AIS success in enhancing the performance in their industries. Furthermore, those who continue relying on traditional manual accounting methods are encouraged to move to AIS. Journal: Int. J. of Business Information Systems Pages: 144-164 Issue: 1 Volume: 36 Year: 2021 Keywords: accounting information system; AIS; success; performance measures; small and medium-sized enterprises; SMEs; Yemen. File-URL: http://www.inderscience.com/link.php?id=112399 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:1:p:144-164 Template-Type: ReDIF-Article 1.0 Author-Name: Vikram Singh Author-X-Name-First: Vikram Author-X-Name-Last: Singh Title: An overview of user-interactions in exploratory search: theoretical foundations, techniques, and research issues Abstract: In the 21st century, an individual is enclosed with data plethora, which carries insights and knowledge. Though, to seek relevant objects, a user with uncertain information needs to opportunistically adopt several strategies, e.g., analytical search, search by analogy, etc, to aggregate the knowledge. These exploratory conversations are driven by focused-search and exploratory-browsing. In this paper, a critical study on various aspects of user-interactions in exploratory search is conducted, to trace the trends and the viability of the existing techniques and eventually to uncover the inherent limitations. It is evident that, despite the recent developments, a search task is mainly constrained due to 'insufficient means to specify user-search', 'inability to understand search-intent evolutions' and 'limited support for navigation towards unexplored-data'. The article assert that, proactive modelling of search-intents for automatic data exploration and visualisation are pivotal to deal highlighted issues and be a prospective trend to design the personalised data exploration techniques. Journal: Int. J. of Business Information Systems Pages: 561-583 Issue: 4 Volume: 38 Year: 2021 Keywords: big data analytics; exploratory search; human information interaction; interactive data exploration; information processing; information visualisation. File-URL: http://www.inderscience.com/link.php?id=119823 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:4:p:561-583 Template-Type: ReDIF-Article 1.0 Author-Name: Ngoc Tuan Chau Author-X-Name-First: Ngoc Tuan Author-X-Name-Last: Chau Author-Name: Hepu Deng Author-X-Name-First: Hepu Author-X-Name-Last: Deng Title: Conceptualisation for mobile commerce adoption in SMEs: a perspective of developing countries Abstract: This paper presents a comprehensive review of the related literature on organisational mobile commerce (m-commerce) adoption with the use of an iterative methodology for reviewing, analysing and critically assessing the related literature. Such a review leads to the development of a conceptual framework for a best-fit explanation on the critical determinants of m-commerce adoption in small and medium-sized enterprises (SMEs) in the context of developing countries. Such a framework can overcome the limitations encountered in the previous organisational m-commerce adoption research. It sheds light on four important groups of factors for better understanding the critical determinants for organisational m-commerce adoption, namely technological factors, organisational factors, environmental factors, and managerial factors. The study contributes to organisational m-commerce adoption research by extending previous works on organisational m-commerce adoption with the development of a comprehensive conceptual model from the perspective of developing countries for better exploring the critical determinants of m-commerce adoption in SMEs. Journal: Int. J. of Business Information Systems Pages: 449-488 Issue: 4 Volume: 38 Year: 2021 Keywords: critical determinants; mobile commerce; technology adoption; SMEs; developing countries. File-URL: http://www.inderscience.com/link.php?id=119835 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:4:p:449-488 Template-Type: ReDIF-Article 1.0 Author-Name: Sanjay Mathrani Author-X-Name-First: Sanjay Author-X-Name-Last: Mathrani Title: Critical business intelligence practices to create meta-knowledge Abstract: In order to successfully implement strategies and respond to business variations in real-time, business intelligence (BI) systems have been deployed by organisations that assist in focused analytical assessments for execution of critical decisions. Although businesses have realised the significance of BI, few studies have explored their analytical decision-enabling capabilities linked to organisational practices. This study investigates the BI practices critical in creating meta-knowledge successfully for strategy-focused analytical decision-making. First, key BI suppliers are interviewed to develop an understanding of their BI capabilities and current deployment practices. Subsequently, two large BI implementation case studies are conducted to examine their practices in data transformation process. Findings reveal that BI practices are highly context-specific in mapping decisions with data assets. Complimentary static and dynamic evaluations provide holistic intelligence in predicting and prescribing a more complete picture of the enterprise. These practices vary across firms in their effectiveness reflecting numerous challenges and improvement opportunities. Journal: Int. J. of Business Information Systems Pages: 1-20 Issue: 1 Volume: 36 Year: 2021 Keywords: business strategy; business intelligence; knowledge management; decision support; data transformation. File-URL: http://www.inderscience.com/link.php?id=112413 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijbisy:v:36:y:2021:i:1:p:1-20 Template-Type: ReDIF-Article 1.0 Author-Name: Evanson Mwangi Karanja Author-X-Name-First: Evanson Mwangi Author-X-Name-Last: Karanja Author-Name: Richard Odawa Author-X-Name-First: Richard Author-X-Name-Last: Odawa Title: The determinants of e-commerce in saving and credit cooperative societies: an empirical study from Kenya Abstract: The study investigates determinants of e-commerce within the context of Kenyan SACCOs. The study was conducted in Nairobi County and all the licensed SACCOs under (SASRA) Sacco Society Regulatory Authority in Kenya were included in the study. Key findings indicated that 76% of the companies can be classified as adopters. The implication here is that nearly three out of every four SACCOs have adopted at least one form of e-commerce to support their business operations. The key factors identified in the study to influence e-commerce adoption in the participating SACCOs were technology cost (88%), available budget (41%), and senior management support that were captured from about 25% of the respondents. From the study, two critical barriers to effective utilisation of e-commerce for SACCOs in their business operations are the conservative organisation cultures that can be summed up as resistant to change and lack of peerage on the industry standards. Journal: Int. J. of Business Information Systems Pages: 449-473 Issue: 4 Volume: 36 Year: 2021 Keywords: electronic commerce; e-commerce; technology adoption; business process; diffusion of innovation theory. File-URL: http://www.inderscience.com/link.php?id=113967 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:4:p:449-473 Template-Type: ReDIF-Article 1.0 Author-Name: Gonen Singer Author-X-Name-First: Gonen Author-X-Name-Last: Singer Author-Name: Maya Golan Author-X-Name-First: Maya Author-X-Name-Last: Golan Title: Applying data mining algorithms to encourage mental health disclosure in the workplace Abstract: The importance of sharing mental health issues with supervisors is well established. However, the decision to disclose such intimate information is complex and is influenced by many intrinsic and extrinsic variables. The purpose of this study is to use machine learning algorithms to develop a tool that supervisors may use to enhance disclosure of mental health issues among their employees. Several interpretable machine learning algorithms are established based on a Kaggle dataset of more than 1,400 participants that measures attitudes towards mental health and prevalence of mental health disorders in the tech workplace. The C4.5 algorithm is chosen as the best classifier of willingness to disclose a mental health disorder to supervisors, based on a variety of classification performance measures. Tailored intervention programs are applied and are shown to have the potential to increase the probability of disclosure by between 20% and 60%. Journal: Int. J. of Business Information Systems Pages: 553-571 Issue: 4 Volume: 36 Year: 2021 Keywords: data mining; decision tree; classification; mental illness; mental health disclosure. File-URL: http://www.inderscience.com/link.php?id=113968 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:4:p:553-571 Template-Type: ReDIF-Article 1.0 Author-Name: Khaled A. Sabry Author-X-Name-First: Khaled A. Author-X-Name-Last: Sabry Title: IoT for dynamic information systems: concepts and principles Abstract: Adopting the internet of things (IoT) model for dynamic information systems (DIS) requires careful and comprehensive understanding of the technology, opportunities and challenges that may be encountered. IoT can be sought as an enabler and promoter for interactive and dynamic services for businesses. This paper explores and discusses IoT and its relevance to DIS. It explores such technology as a pivotal component of the next generation DIS that requires full understanding, looking at possible opportunities and challenges that may be encountered. The paper views IoT in the larger context of DIS through proposing an IoT-DIS conceptual model, so that influencing factors can better be recognised. It concludes with a reflection on IoT future directions and research. Journal: Int. J. of Business Information Systems Pages: 527-552 Issue: 4 Volume: 36 Year: 2021 Keywords: internet of things; IoT; information systems; dynamic information systems; DIS; global system thinking; dynamic information systems ecosystem; next generation information systems; IoT DIS model. File-URL: http://www.inderscience.com/link.php?id=113969 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:4:p:527-552 Template-Type: ReDIF-Article 1.0 Author-Name: Hussain Aljafer Author-X-Name-First: Hussain Author-X-Name-Last: Aljafer Author-Name: Zaki Malik Author-X-Name-First: Zaki Author-X-Name-Last: Malik Author-Name: Khayyam Hashmi Author-X-Name-First: Khayyam Author-X-Name-Last: Hashmi Author-Name: M. Mustafa Rafique Author-X-Name-First: M. Mustafa Author-X-Name-Last: Rafique Title: Profit maximisation in long-term e-service agreements Abstract: Due to the wide spread use of web-based services, there is competition among service providers to attract the highest number of users either by the competitive pricing of the services, by performance of the services, or both. In this paper, we address this matter by proposing a web service pricing model for the service providers to help generate the highest profit. We dynamically alter the price, based on the market equilibrium techniques to achieve the maximum resource distribution. Our approach also tackles the problem of resources that have low or no demand by the users, by generating bundles such that these resources can be distributed, and generate more profit. Finally, the approach utilises an automated negotiation mechanism for service replacement where we may have an offer from a new user resulting in more profit, but there are not enough resources. Journal: Int. J. of Business Information Systems Pages: 506-526 Issue: 4 Volume: 36 Year: 2021 Keywords: web service; long-term profit; service-level agreement; information system. File-URL: http://www.inderscience.com/link.php?id=113970 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:4:p:506-526 Template-Type: ReDIF-Article 1.0 Author-Name: Ali Aljaafreh Author-X-Name-First: Ali Author-X-Name-Last: Aljaafreh Author-Name: Omar Al-Hujran Author-X-Name-First: Omar Author-X-Name-Last: Al-Hujran Author-Name: Ahmed Al-Ani Author-X-Name-First: Ahmed Author-X-Name-Last: Al-Ani Author-Name: Mutaz M. Al-Debei Author-X-Name-First: Mutaz M. Author-X-Name-Last: Al-Debei Author-Name: Nidal Al-Dmour Author-X-Name-First: Nidal Author-X-Name-Last: Al-Dmour Title: Investigating the role of online initial trust in explaining the adoption intention of internet banking services Abstract: Online initial trust is one of the impediments that affect the adoption of new information technology (IT) innovations; therefore, improving customer's initial trust is likely to improve the adoption of internet banking services (IBS). This study aims identify the factors that affect customer's initial trust for the adoption of internet banking services in developing countries. Data from a survey of 540 respondents were collected to empirically test the proposed research model. The results of this study show that organisational structural assurance, banks' reputation, perceived relative advantages, and uncertainty avoidance are the most important determinants of customers' initial trust in IBS in developing countries. In addition, the results indicate that initial trust in IBS positively influences intention to use IBS. The obtained results underpin the claim that national culture has a significant role in forming customers' initial trust in IBS, particularly in developing countries' context. Journal: Int. J. of Business Information Systems Pages: 474-505 Issue: 4 Volume: 36 Year: 2021 Keywords: initial trust; internet banking; national culture; intention to use; developing countries. File-URL: http://www.inderscience.com/link.php?id=113971 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:4:p:474-505 Template-Type: ReDIF-Article 1.0 Author-Name: Namika Makhija Author-X-Name-First: Namika Author-X-Name-Last: Makhija Author-Name: Shashank Mouli Satapathy Author-X-Name-First: Shashank Mouli Author-X-Name-Last: Satapathy Author-Name: Ashish Kumar Dwivedi Author-X-Name-First: Ashish Kumar Author-X-Name-Last: Dwivedi Title: A systematic review and bibliometric analysis of community detection methodologies in dynamic networks Abstract: With the growing use of the internet, the number of relationships between individuals has increased in large numbers. This has necessarily paved the way for community detection, which is one of the primary methods to analyse social networks. There have been several methodologies proposed for community detection in the past, which are systematically contrasted against each other in the following sections. The aim of this research article is to analyse the various proposed methods for community detection on six primary basis: most commonly used algorithms, the research interest of the topic, country-based interest, author co-citation network, other investigated domains, and the relationship between citations and year of publications and algorithms. A set of research questions is formulated that addresses the objective of conducting this literature survey. A search strategy is employed to cater to the required set of articles. Journal: Int. J. of Business Information Systems Pages: 34-61 Issue: 1 Volume: 38 Year: 2021 Keywords: cocitation networks; community detection; community structure; social networks. File-URL: http://www.inderscience.com/link.php?id=118631 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:1:p:34-61 Template-Type: ReDIF-Article 1.0 Author-Name: Abdel Nasser H. Zaied Author-X-Name-First: Abdel Nasser H. Author-X-Name-Last: Zaied Author-Name: Gawaher S. Hussein Author-X-Name-First: Gawaher S. Author-X-Name-Last: Hussein Author-Name: Mohamed O. Grida Author-X-Name-First: Mohamed O. Author-X-Name-Last: Grida Title: Critical success factors framework for implementing and adapting BIS on organisational performance Abstract: Business intelligence systems (BIS) have an important role in an organisation development and have received a considerable attention from researchers and practitioners. Few studies have empirically evaluated the effect of critical success factors (CSF) on successful implementation of BIS, and some empirically evaluated these impacts on organisational performance. The main objective of this research is to propose a CSFs framework by categorising CSFs into four categories and studying their effects on organisational performance. A case study from Egypt was used to identify the possible existing gaps in the implementation of BIS and suggested the possible ways to enhance organisational performance. The results show that the CSFs are crucial for successful implementation of BIS and have positive significant effect on an organisation's performance. Journal: Int. J. of Business Information Systems Pages: 107-128 Issue: 1 Volume: 38 Year: 2021 Keywords: business intelligence systems; BIS; critical success factors; CSF; organisational performance; OP; business intelligence implementation; BII; business intelligence framework; BIF. File-URL: http://www.inderscience.com/link.php?id=118632 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:1:p:107-128 Template-Type: ReDIF-Article 1.0 Author-Name: R. Lalitha Author-X-Name-First: R. Author-X-Name-Last: Lalitha Author-Name: K. Rameshkumar Author-X-Name-First: K. Author-X-Name-Last: Rameshkumar Title: Cluster-based convolution process on big data in privacy preserving data mining Abstract: The main intension of this paper is to privacy preserving-aware over big data in clouds using KNN and MapReduce framework. This paper consists of three phases such as, MapReduce phase, clustering the map reduced data and evaluation phase. In MapReduce phase, we are splitting the input data after the splitting process we are including a k-means clustering algorithm to cluster the map reduced data. Then, we are performing a convolution process to the dataset and create a new matrix. Once it is over, the privacy-persevering framework over big data in cloud systems is performed based on the evaluation base. In evaluation module, deduplication is performed with the aid of the KNN algorithm. In this phase using the KNN technique to check the duplication of data based on the threshold. Thus the non-duplicated data's are stored in cloud database, which is improving the utility of the privacy data. Journal: Int. J. of Business Information Systems Pages: 17-33 Issue: 1 Volume: 38 Year: 2021 Keywords: k-means clustering; MapReduce; privacy preserving; K-nearest neighbour; KNN. File-URL: http://www.inderscience.com/link.php?id=118633 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:1:p:17-33 Template-Type: ReDIF-Article 1.0 Author-Name: C. Sridharan Author-X-Name-First: C. Author-X-Name-Last: Sridharan Author-Name: Sudhaman Parthasarathy Author-X-Name-First: Sudhaman Author-X-Name-Last: Parthasarathy Title: Software productivity-based performance assessment of projects of startups Abstract: Software startup companies are meant to deliver software products or services in a short time, while operating with minimum resources. This research work makes an attempt to evaluate the efficiency of software projects undertaken by these software startup companies, using data envelopment analysis (DEA), and explores the impact of software customisation over the efficiency of their projects. Dataset of ten software projects, from four different software startup companies, has been used for DEA analysis. From this analysis, it is observed that four of the ten software projects are the most efficient. We have also mapped the degree of customisation with the estimated efficiency of these software projects, and found that the software customisation has considerable influence over the efficiency of the software projects undertaken by software startup companies. This research work has specific implications for software startups. Journal: Int. J. of Business Information Systems Pages: 129-144 Issue: 1 Volume: 38 Year: 2021 Keywords: software projects; customisation; data envelopment analysis; DEA; efficiency; software startup. File-URL: http://www.inderscience.com/link.php?id=118634 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:1:p:129-144 Template-Type: ReDIF-Article 1.0 Author-Name: Rahma Dhaouadi Author-X-Name-First: Rahma Author-X-Name-Last: Dhaouadi Author-Name: Achraf Ben Miled Author-X-Name-First: Achraf Ben Author-X-Name-Last: Miled Author-Name: Khaled Ghédira Author-X-Name-First: Khaled Author-X-Name-Last: Ghédira Title: Constraint-based recommender for procurement opportunities Abstract: We propose a recommender which deals with the suggestion of suitable supplying opportunities. The established system is addressed to the handicraft women communities. It targets to respond to their needs and fit their expectations. Indeed, the recommendation mechanism is based on the final users profiles, preferences and constraints. Moreover, the adopted recommendation strategy is hybrid. It includes both the knowledge and the demographic approaches for better performance. Additionally, we proposed two recommendation algorithms in order to select and rank suitable suppliers. In order to validate our approach we designed and developed a context ontology based multi-agent system. Technically, we developed a J2EE application based on the JSF technology. Moreover, we introduced interesting experimentation results showing that our system is accurate and novel. Journal: Int. J. of Business Information Systems Pages: 62-84 Issue: 1 Volume: 38 Year: 2021 Keywords: recommender; supply chain; context ontology-based multi-agent system; supplier selection; supplier ranking; constraint-based recommendation. File-URL: http://www.inderscience.com/link.php?id=118635 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:1:p:62-84 Template-Type: ReDIF-Article 1.0 Author-Name: Minakshi Gupta Author-X-Name-First: Minakshi Author-X-Name-Last: Gupta Author-Name: Kedar Bhatt Author-X-Name-First: Kedar Author-X-Name-Last: Bhatt Title: A multidimensional measure of system quality - an empirical study in context of mobile banking apps in India Abstract: With increasing adoption of banking through mobile apps, it is important to understand user's perception of system quality towards these apps. System quality has been identified as one of the system specific factors affecting user acceptance of the information system in IS literature. However, multidimensional nature of system quality has not been explored much and very few studies have focused on measuring system quality in mobile banking apps context. This study identifies sub-dimensions of system quality from literature, and it explores multidimensional nature of system quality and further confirms the validity and reliability of the multidimensional scale of system quality. The dimensions identified are reliability, ease of use, user interface, response time, security and functionality. The paper also confirms whether system quality performs better as a second-order factor in predicting user satisfaction as compared to first-order six sub-dimensional models does. The data were collected from total of 534 users of mobile banking apps in India through structured questionnaire. The questionnaire contained questions on system quality dimensions and satisfaction. The paper discusses implications for academicians in terms of measurement of system quality, and for practitioners in terms of understanding aspects of system performance from the user's point of view. Journal: Int. J. of Business Information Systems Pages: 1-16 Issue: 1 Volume: 38 Year: 2021 Keywords: system quality; user satisfaction; multidimensional scale; mobile banking apps; confirmatory factor analysis; India. File-URL: http://www.inderscience.com/link.php?id=118636 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:1:p:1-16 Template-Type: ReDIF-Article 1.0 Author-Name: Bidyut Hazarika Author-X-Name-First: Bidyut Author-X-Name-Last: Hazarika Author-Name: Kuanchin Chen Author-X-Name-First: Kuanchin Author-X-Name-Last: Chen Author-Name: Muhammad Razi Author-X-Name-First: Muhammad Author-X-Name-Last: Razi Title: Are numeric ratings true representations of reviews? A study of inconsistency between reviews and ratings Abstract: Consistency between review messages and ratings has been an implicit assumption of many product review studies. However, such an assumption has never been critically examined. Our study investigates the consistency between app reviews and their corresponding ratings to uncover insights on the nature of inconsistency and how that inconsistency relates to fee structure (paid or free) and product category. To examine this inconsistency, we collected data from the iTunes store. We used sentiment mining to measure the discrepancy between the review sentiment and the ratings of the app. Our findings show that the assumption of consistency between product ratings and product reviews do not always hold. Findings support the existence of inconsistency, but not for all product categories. As the groups of apps differ in their consistency patterns, future researchers are recommended not to lump all apps together. Doing so, could obscure the distinctive difference among these apps, thereby offering less insight from the collected data. Journal: Int. J. of Business Information Systems Pages: 85-106 Issue: 1 Volume: 38 Year: 2021 Keywords: product ratings; product reviews; review sentiment; app versions; iTunes; app categories. File-URL: http://www.inderscience.com/link.php?id=118637 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:1:p:85-106 Template-Type: ReDIF-Article 1.0 Author-Name: Rahul Bodhi Author-X-Name-First: Rahul Author-X-Name-Last: Bodhi Author-Name: Tripti Singh Author-X-Name-First: Tripti Author-X-Name-Last: Singh Author-Name: Subiya Rahman Author-X-Name-First: Subiya Author-X-Name-Last: Rahman Title: Recent themes in social media research: a systematic review Abstract: Social media is emerging as an essential media for communication both at the personal and organisational level. The present paper applies a systematic literature review methodology for identification of relevant articles in the area of social media and generational cohorts. The objective is to undertake a thematic review, recognise issues related to social media to identify research gaps and thus draft an agenda for future studies. The main concentration of research has been related to utilities and functions of social media, personal, workplace, and social aspects, and usage pattern of social media by generational cohorts. It establishes that social media is recognised not only because of its advantages but also certain negative aspects which have an effect on both physical and mental well-being of individuals. Thus, the main area of concern is to formulate as well as implement appropriate policies and programs for its effectiveness. Suggestions are based on reviewed articles for future studies. Journal: Int. J. of Business Information Systems Pages: 287-307 Issue: 3 Volume: 37 Year: 2021 Keywords: generation; social networking; research agenda; thematic analysis. File-URL: http://www.inderscience.com/link.php?id=116081 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:3:p:287-307 Template-Type: ReDIF-Article 1.0 Author-Name: Imran Ullah Khan Author-X-Name-First: Imran Ullah Author-X-Name-Last: Khan Author-Name: Abel Usoro Author-X-Name-First: Abel Author-X-Name-Last: Usoro Author-Name: Malcolm Crowe Author-X-Name-First: Malcolm Author-X-Name-Last: Crowe Title: Is organisational culture a hurdle in online knowledge sharing? A conceptual view Abstract: In the knowledge economy, sharing the key resource-knowledge - is a key challenge. A virtual community (VC), which is a socio-technological system, is considered as a suitable tool to meet the challenge. However, many issues regarding sharing knowledge through VCs need to be addressed. One of such issues is organisational culture. The paper aims to conceptualise the relationship between knowledge sharing and organisational culture in an online environment like VCs. The research uses the organisational cultural model developed by Khan and Usoro. The model consists of support, coordination, innovation and rules orientations. The research hypothesised that support, coordination and innovation orientations have positive relationships with knowledge sharing in online environments while rules orientation has a negative relationship. The research is a conceptual study and based on literature study. In future studies, data will be collected from VCs to test the model. Journal: Int. J. of Business Information Systems Pages: 336-347 Issue: 3 Volume: 37 Year: 2021 Keywords: virtual communities; knowledge sharing; organisational culture; knowledge management; online trust; knowledge sharing systems. File-URL: http://www.inderscience.com/link.php?id=116082 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:3:p:336-347 Template-Type: ReDIF-Article 1.0 Author-Name: Yu Zhao Author-X-Name-First: Yu Author-X-Name-Last: Zhao Author-Name: Kakoli Bandyopadhyay Author-X-Name-First: Kakoli Author-X-Name-Last: Bandyopadhyay Author-Name: Soumava Bandyopadhyay Author-X-Name-First: Soumava Author-X-Name-Last: Bandyopadhyay Title: An empirical investigation of the determinants of student success in online ERP courses Abstract: The purpose of this research is to understand the factors that impact students' perceived learning outcomes, satisfaction, and the intention to continue using an online learning platform in enterprise resource planning (ERP)-enabled online courses. The factors considered are online learning platform quality, ERP system quality, information quality, instructor support, and student motivation. We selected SAP as the ERP system that students learn online via any online learning platform, such as Blackboard. We surveyed business students from four mid-sized state universities in the USA. Partial least squares structural equation modelling (PLS-SEM) was used to empirically test the model. The findings indicated that all factors, except instructor support, were significant determinants of learning outcomes. All factors, except information quality, were significant determinants of student satisfaction. Online learning platform quality and SAP quality were significant determinants of students' intention to continue to take online SAP-enabled courses using the current learning platform. Journal: Int. J. of Business Information Systems Pages: 400-420 Issue: 3 Volume: 37 Year: 2021 Keywords: enterprise resource planning; ERP; SAP; online learning; learning outcomes; satisfaction; continued use intention. File-URL: http://www.inderscience.com/link.php?id=116083 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:3:p:400-420 Template-Type: ReDIF-Article 1.0 Author-Name: Fernando Almeida Author-X-Name-First: Fernando Author-X-Name-Last: Almeida Author-Name: Pavel Kovalevski Author-X-Name-First: Pavel Author-X-Name-Last: Kovalevski Author-Name: Dovydas Sakalauskas Author-X-Name-First: Dovydas Author-X-Name-Last: Sakalauskas Title: Open source platform for big data exploration and analysis Abstract: Despite the enormous potential of big data, it is a relatively new issue for many companies, particularly for those of smaller size that looks at this as a challenge, is unattainable and only possible for companies with high financial capacity. However, open source software presents itself as an excellent alternative for these companies, which will allow them to exploit the high volume of data they have at their disposal. In this sense, this study presents a proposal for an architecture based exclusively on open source software that includes the entire value chain of big data, from data collection to data analysis. This architecture was tested considering three emerging scenarios in which big data become very relevant and challenging, namely for mobile analytics, network analytics, and mobile analytics. Journal: Int. J. of Business Information Systems Pages: 418-434 Issue: 3 Volume: 38 Year: 2021 Keywords: big data; open source; data mining; web analytics; network analytics; mobile analytics. File-URL: http://www.inderscience.com/link.php?id=119411 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:3:p:418-434 Template-Type: ReDIF-Article 1.0 Author-Name: Tarik De Melo e Silva Rocha Author-X-Name-First: Tarik De Melo e Silva Author-X-Name-Last: Rocha Author-Name: Rodrigo Rocha Silva Author-X-Name-First: Rodrigo Rocha Author-X-Name-Last: Silva Author-Name: Tiago Garcia De Senna Carneiro Author-X-Name-First: Tiago Garcia De Senna Author-X-Name-Last: Carneiro Author-Name: Joubert De Castro Lima Author-X-Name-First: Joubert De Castro Author-X-Name-Last: Lima Title: Spatial data cubes based on shared dimensions and neighbourhood relationship concepts Abstract: A data cube has exponential storage and runtime complexities with linearly increasing dimensionality; in addition, a spatial data cube further complicates the issue since it integrates spatial features into a data cube. In this paper, a new data cube approach, named <i>spatial cubing</i>, or simply <i>S-cubing</i>, implements two spatial indexing techniques and two spatial non-relational representations. <i>S-cubing</i> based on shared dimensions is the first non-relational solution designed to support spatial data cubes with continuous dimensions, resolution hierarchies and multiple spatial measures and is capable of running on multi-core computer architectures. <i>S-cubing</i>, based on neighbourhood relationships, implements a new data cube hierarchy algorithm using relationships among cells of a regular grid. Thus, this algorithm creates thematic maps from non-geopolitical regular areas, therein avoiding manual hierarchy definitions. A sequential version is found to be faster than a PostGIS implementation and the parallel version achieved a speedup of 13 with 24 threads. Journal: Int. J. of Business Information Systems Pages: 308-335 Issue: 3 Volume: 37 Year: 2021 Keywords: spatial OLAP; multidimensional analysis; neighbourhood relationship; data cube; spatial measures; spatial indexing; continuous dimensions. File-URL: http://www.inderscience.com/link.php?id=116084 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:3:p:308-335 Template-Type: ReDIF-Article 1.0 Author-Name: Vaggelis Saprikis Author-X-Name-First: Vaggelis Author-X-Name-Last: Saprikis Author-Name: Maro Vlachopoulou Author-X-Name-First: Maro Author-X-Name-Last: Vlachopoulou Author-Name: Angelos Markos Author-X-Name-First: Angelos Author-X-Name-Last: Markos Title: Modelling consumers' payment behaviour towards contactless cards Abstract: Mobile payment technologies have led the development of an open and collaborative payment ecosystem, where financial institutions and merchants have provided innovative solutions to conduct business with consumers. One of these new evolving payment alternatives is contactless card that incorporates near field communication technology, enabling consumers to make everyday purchases quickly and safely especially for low-value transactions. Based on the technology acceptance model, innovation diffusion theory, and the relevant literature, nine variables - perceived usefulness, perceived ease of use, trust, convenience, social influence, compatibility, anxiety, security and innovativeness - are proposed to help predict consumers' behavioural intention to pay by a contactless card. The results and implications of our study contribute to an expanded understanding of the factors that influence consumers' behaviour towards their use and provide valuable information to all involved parties - individuals, merchants and financial institutions - about how consumers perceive this technology. Journal: Int. J. of Business Information Systems Pages: 393-417 Issue: 3 Volume: 38 Year: 2021 Keywords: contactless cards; behavioural intention; contactless payments; near field communication technology; near field communication; NFC; technology acceptance model; TAM. File-URL: http://www.inderscience.com/link.php?id=119412 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:3:p:393-417 Template-Type: ReDIF-Article 1.0 Author-Name: A. Kannaki Author-X-Name-First: A. Author-X-Name-Last: Kannaki Author-Name: J.M. Gnanasekar Author-X-Name-First: J.M. Author-X-Name-Last: Gnanasekar Title: Multi-level SLA violation-based resource allocation in cloud using kernel fuzzy C means with aid of EABC Abstract: In our proposed work we are considering four types of agent such as monitoring agent, coordinator agent, user agent and violation agent. Initially, user agent wants to generate the resource in cloud based on the SLA properties and coordinator agent is verifying the request type and SLA properties. The violation of the SLA is a major aspect of cloud computing and the violation leads to the reduction of customer satisfaction level and further affects the cloud provider leading to penalty. Initially the available resources are grouped by kernel fuzzy C means clustering algorithm (KFCM). Then monitoring agent report the resource list to the coordinator agent. Based on the resource list, the coordinator agent allocates the optimal resource with the help of enhanced artificial bee colony algorithm. The performance of the proposed work is evaluated by profit, penalty, cost, execution time and successful execution rate. Journal: Int. J. of Business Information Systems Pages: 376-399 Issue: 3 Volume: 37 Year: 2021 Keywords: resource allocation; monitoring agent; coordinator agent; user agent; violation a gent; kernel fuzzy C means clustering; enhanced artificial bee colony; EABC. File-URL: http://www.inderscience.com/link.php?id=116085 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:3:p:376-399 Template-Type: ReDIF-Article 1.0 Author-Name: Kanos Matyokurehwa Author-X-Name-First: Kanos Author-X-Name-Last: Matyokurehwa Author-Name: Kendra Makoni Author-X-Name-First: Kendra Author-X-Name-Last: Makoni Title: Students' perceptions in software modelling using UML in undergraduate final year projects Abstract: The paper sought to establish the students' perceptions in software modelling using UML in their final undergraduate projects. The research was done at the University in Botswana. The research used a mixed methods approach, an open ended questionnaire was administered to the participants. A sample size of 140 participants that met the inclusion criteria was used in the research. The key findings from the research were that students find modelling using UML to be challenging. Some of the project supervisors assigned to assist students with their projects was not knowledgeable with the student's project topic. Journal: Int. J. of Business Information Systems Pages: 435-447 Issue: 3 Volume: 38 Year: 2021 Keywords: perceptions; knowledge; software modelling; degree program. File-URL: http://www.inderscience.com/link.php?id=119413 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:3:p:435-447 Template-Type: ReDIF-Article 1.0 Author-Name: Luis Hernan Contreras Pinochet Author-X-Name-First: Luis Hernan Contreras Author-X-Name-Last: Pinochet Author-Name: Fabiana Robles Rodrigues Alves Author-X-Name-First: Fabiana Robles Rodrigues Author-X-Name-Last: Alves Author-Name: Evandro Luiz Lopes Author-X-Name-First: Evandro Luiz Author-X-Name-Last: Lopes Author-Name: Eliane Herrero Author-X-Name-First: Eliane Author-X-Name-Last: Herrero Author-Name: Gabriela De Brelàz Author-X-Name-First: Gabriela De Author-X-Name-Last: Brelàz Title: 'From cloud to the board' - identification of triggers adoption in Brazilian companies Abstract: This article analyses direct and indirect effects of the behavioural intention on the perception of managers of companies located in Brazil for the use of cloud computing technology. The main contribution of this study is to understand how companies accept and encourage the use of this technology and how users relate to this new mechanism. The theoretical model used was adapted from Wu (2011), with extension to various models of cloud computing delivery. This empirical research was carried out through a survey, consisting of a sample of 307 managers who play key roles in IT decisions in companies in Brazil. The results demonstrated that there is greater concern with skills that managers and users must possess for the use of cloud computing technology, as well as aspects related to the influence that the market has on the acquisition of new solutions. Journal: Int. J. of Business Information Systems Pages: 343-366 Issue: 3 Volume: 38 Year: 2021 Keywords: cloud computing; technology assessment; managers; structural equation modelling. File-URL: http://www.inderscience.com/link.php?id=119414 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:3:p:343-366 Template-Type: ReDIF-Article 1.0 Author-Name: Pratima N. Dabholkar Author-X-Name-First: Pratima N. Author-X-Name-Last: Dabholkar Author-Name: Hema Date Author-X-Name-First: Hema Author-X-Name-Last: Date Title: Validation of objective-based ERP value factors measuring intangible benefits - Indian higher education context Abstract: The purpose of this paper is to identify ERP value measurement factors based on intangible benefits. Although educational institutes have been adopting ERP systems for many years, the literature reveals that little attention has been given to research on ERP in educational institutes. The ERP implementation is said to be successful only if it adds any value to the organisation. Higher educational institutes find it difficult to measure ERP value in ERP post-implementation stage. For this study ERP values are mapped with the objectives of the ERP implementation on six different parameters: improved academic processes, effective integration, improved decision-making, maximised effectiveness, improved efficiency and increased self-efficacy. ERP value factors are confirmed with the exploratory and confirmatory factors analysis. This study considered identification of ERP value measurement factors based on intangible benefits to determine ERP success. However, future studies may include tangible benefits to get more concrete results. Journal: Int. J. of Business Information Systems Pages: 1-28 Issue: 1 Volume: 37 Year: 2021 Keywords: enterprise resource planning; ERP; ERP value; Indian higher educational institutes; higher educational institutes; HEIs; wave analysis; congeneric reliability; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=115063 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:1:p:1-28 Template-Type: ReDIF-Article 1.0 Author-Name: Vaibhav S. Narwane Author-X-Name-First: Vaibhav S. Author-X-Name-Last: Narwane Author-Name: Bhaskar B. Gardas Author-X-Name-First: Bhaskar B. Author-X-Name-Last: Gardas Author-Name: Rakesh D. Raut Author-X-Name-First: Rakesh D. Author-X-Name-Last: Raut Author-Name: Pragati Priyadarshinee Author-X-Name-First: Pragati Author-X-Name-Last: Priyadarshinee Author-Name: Balkrishna E. Narkhede Author-X-Name-First: Balkrishna E. Author-X-Name-Last: Narkhede Title: The influence of internal-external factors on the cloud computing adoption Abstract: The present study integrates external and internal factors for measuring the performance of the organisation through the adoption of cloud computing activities. External factors consisted of perceived IT security risk, risk analysis, and social influence; whereas, trust, technology innovation, and industry usage were considered as internal factors. A statistical approach, namely structural equation modelling, was employed for the analysis of the data obtained through a questionnaire survey. The findings showed that external factors hurt cloud computing adoption (CCA), whereas internal factors and perceived ease of use have a positive impact on CCA. This investigation is intended to guide the policy and decision makers in formulating the efficient strategies/policies for the effective implementation of CCA. Journal: Int. J. of Business Information Systems Pages: 324-342 Issue: 3 Volume: 38 Year: 2021 Keywords: cloud computing adoption; CCA; internal factors; external factors; organisational performance; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=119415 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:3:p:324-342 Template-Type: ReDIF-Article 1.0 Author-Name: Alagirisamy Kamatchi Subbiah Sukumaran Author-X-Name-First: Alagirisamy Kamatchi Subbiah Author-X-Name-Last: Sukumaran Title: The role of brand perception in the information search and processing behaviour of mutual fund investors Abstract: Investment decision efforts of the mutual fund investors could be brought down when equipped with brand information. Brand perception enabled the investors to evaluate the investment risk. The investors did not take much effort to process the fund-specific information as such information was available in the public domain. The investors sought professional and personal help for processing fund-specific information but not general-purpose information of mutual funds. The mutual fund marketers can save advertisement and promotional expenses by promoting the brand perception of the investors. The positive relationship found by the study between perceived risk and subjective knowledge suggested the availability of abundant information, as abundant information might have caused uncertainty in the minds of the investors. The regulatory agencies were suggested to frame suitable guidelines to reduce the dissemination of superfluous information to the investors. Journal: Int. J. of Business Information Systems Pages: 124-150 Issue: 1 Volume: 37 Year: 2021 Keywords: brand perception; information search and processing; mutual fund investors; subjective knowledge; perceived purchase risk; PPR; purchase decision involvement; PDI. File-URL: http://www.inderscience.com/link.php?id=115064 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:1:p:124-150 Template-Type: ReDIF-Article 1.0 Author-Name: Hamed F. Hamed Omar Author-X-Name-First: Hamed F. Hamed Author-X-Name-Last: Omar Author-Name: Mansaf M. Elmansori Author-X-Name-First: Mansaf M. Author-X-Name-Last: Elmansori Title: An empirical analysis investigating the adoption of e-commerce in Libyan small-medium enterprises Abstract: The research aim is to investigate behavioural intention of customers for e-commerce usage provided by the small and medium enterprises (SMEs). The main challenge of the SMEs is to increase retention of customers by increasing their technology usage. A number performance problem in e-commerce stemmed customer's choice of websites in meeting their transaction requirements. This becomes necessary in this study in order to improve business transaction via-commerce website which is fast, convenient and cheap. User's perception explains the intention to transact business online. This study followed the quantitative method and the sample frame contained of 296 questionnaires and the data was analysed using SEM. The finding of the study indicated that by allowing people to transact business online and make payment requiring personal information and account information of customers. This contribution of the current piece of research is a development of a new framework of e-commerce usage involving the factors related to trustworthiness and empirically validates by self-administered survey questionnaire amongst customers in Libya having experience of e-commerce usage provided by the enterprises. Journal: Int. J. of Business Information Systems Pages: 106-123 Issue: 1 Volume: 37 Year: 2021 Keywords: behavioural intention; small and medium enterprises; SMEs; SEM; TAM; e-commerce; Libya. File-URL: http://www.inderscience.com/link.php?id=115065 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:1:p:106-123 Template-Type: ReDIF-Article 1.0 Author-Name: Ismail Erkan Author-X-Name-First: Ismail Author-X-Name-Last: Erkan Author-Name: Fulya Acikgoz Author-X-Name-First: Fulya Author-X-Name-Last: Acikgoz Author-Name: Abdulaziz Elwalda Author-X-Name-First: Abdulaziz Author-X-Name-Last: Elwalda Author-Name: Mushfiqur Rahman Author-X-Name-First: Mushfiqur Author-X-Name-Last: Rahman Author-Name: Nisa Akin Author-X-Name-First: Nisa Author-X-Name-Last: Akin Title: Mobile word of mouth in mobile messaging applications: an exploration of its antecedents and consequences Abstract: The emergence of mobile communication has resulted in many messaging applications (e.g., WhatsApp, Line, Telegram, Viber). Such applications enable consumers to make brand related conversations; this process being called mobile word of mouth (m-WOM). Yet, both consumers and mobile message application providers are not fully conversant with the antecedents and consequences of m-WOM. Therefore, the purpose of this research is to explore both the antecedents and consequences of m-WOM in mobile messaging applications. With this aim, we have developed a theoretical framework of m-WOM by applying information credibility, trust, and attitude, which were considered to be the most robust components, to understand consumer behaviours. In this study, an online survey of 385 respondents was conducted by using structural equation modelling (SEM). The theoretical model developed in this study enables a deeper understanding of m-WOM for future research purposes. Journal: Int. J. of Business Information Systems Pages: 45-62 Issue: 1 Volume: 37 Year: 2021 Keywords: mobile word of mouth; m-WOM; messaging applications; WhatsApp; mobile purchase intention. File-URL: http://www.inderscience.com/link.php?id=115066 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:1:p:45-62 Template-Type: ReDIF-Article 1.0 Author-Name: Thangarasu Gunasekar Author-X-Name-First: Thangarasu Author-X-Name-Last: Gunasekar Author-Name: P.D.D. Dominic Author-X-Name-First: P.D.D. Author-X-Name-Last: Dominic Author-Name: Subramanian Kayalvizhi Author-X-Name-First: Subramanian Author-X-Name-Last: Kayalvizhi Title: Authentic cloud-biometric signature verification system for healthcare data management Abstract: Nowadays, cloud computing is the fastest growing technology in the world in various fields such as engineering, games, healthcare and agriculture. Data maintenance is an important aspect in the healthcare management for diagnosing diseases and or further treatments. This study presents authentic cloud-biometric signature verification for healthcare management. Data security is the major issues in healthcare management. It is led to tax, bank, insurance and medical fraudulence. Therefore, the retrieval of medical data onto secured access is essential to improve the protection of healthcare services. Authentic cloud-biometric signature verification system for healthcare data management has been designed using neural network for data protection. The accuracy of data retrieval from cloud healthcare is measured using neural network. The neural network acquires biometric signature through biometric sensor processed with quality checker for effective authentication. This network also supports in terms of statistical learning of the clinical datasets. After various experiments, it is concluded that the proposed method provides faster results with higher sensitivity and specificity rate of 0.98 and 0.95, respectively. In comparison with other state of art methods, it is found that the cloud healthcare data security system attains better performance than the existing systems. Journal: Int. J. of Business Information Systems Pages: 63-77 Issue: 1 Volume: 37 Year: 2021 Keywords: authentic; healthcare; data security; Hadoop MapReduce; biometric. File-URL: http://www.inderscience.com/link.php?id=115069 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:1:p:63-77 Template-Type: ReDIF-Article 1.0 Author-Name: João Correia Dos Santos Author-X-Name-First: João Correia Dos Author-X-Name-Last: Santos Author-Name: Miguel Mira Da Silva Author-X-Name-First: Miguel Mira Da Author-X-Name-Last: Silva Title: Optimising IT outsourcing services by managing the balance between standardisation and customisation - a providers' perspective Abstract: During the last decades, information technology (IT) outsourcing gained considerable management attention being considered a strategic decision to promote success. IT outsourcing providers deliver services using complex service systems composed by people, technology, and information, resulting in operational contexts displaying multi-input and output variables that many times originate high degree of variance between contracts and clients. Consequently, service providers have an operational context to be improved. The focus of this research is to study the balance between standardisation (mainly for productivity increase) and customisation (primarily for client satisfaction) that is a major issue for providers serving multiple clients. Data envelopment analysis (DEA) is a linear programming technique used to manipulate multiple inputs and outputs. Design science research allowed was to develop and test an artefact based on seven service dimensions, with 24 service items applicable to a single service or a multi-service configuration. The results obtained allow identifying the best operational strategy to follow. Future research is possible as adapting the artefact to other service sectors. Journal: Int. J. of Business Information Systems Pages: 78-105 Issue: 1 Volume: 37 Year: 2021 Keywords: IT outsourcing; optimisation; service science; DEA; data envelopment analysis; standardisation; customisation; client satisfaction. File-URL: http://www.inderscience.com/link.php?id=115070 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:1:p:78-105 Template-Type: ReDIF-Article 1.0 Author-Name: Nastaran Nikaein Author-X-Name-First: Nastaran Author-X-Name-Last: Nikaein Author-Name: Ehsan Abedin Author-X-Name-First: Ehsan Author-X-Name-Last: Abedin Title: Customers' segmentation in pharmaceutical distribution industry based on the RFML model Abstract: The distribution industry is one of the main industries and infrastructures in every country's economy. Improving the efficiency of the distribution industry is important as an intermediary link between the manufacturer and the consumer, which has an important share of the cost. One of the factors that help this is the use of modern technologies to manage bulk sales data of customers and find important variables on their purchases' behaviours. In this study, first data mining methods are used to segment the pharmaceutical industry customers based on the RFML model and then these results are evaluated. In the following, in order to help decision-makers and marketing managers of this industry, practical suggestions are presented for each group of the customers. The results could help marketing and sales managers of this industry to have more effective planning for each customer segment and developing their future program for their visitors. Journal: Int. J. of Business Information Systems Pages: 29-44 Issue: 1 Volume: 37 Year: 2021 Keywords: distribution industry; customer segmentation; data mining; RFML. File-URL: http://www.inderscience.com/link.php?id=115071 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:1:p:29-44 Template-Type: ReDIF-Article 1.0 Author-Name: Ibrahim Hussien Musa Magboul Author-X-Name-First: Ibrahim Hussien Musa Author-X-Name-Last: Magboul Author-Name: Kok Wai Chew Author-X-Name-First: Kok Wai Author-X-Name-Last: Chew Author-Name: Murali Raman Author-X-Name-First: Murali Author-X-Name-Last: Raman Title: Antecedents and consequences of information system usage: an empirical investigation Abstract: This research tests the information system usage (ISU) among the four listed telecommunication companies in Sudan. The proposed model analyses the effect of antecedents on ISU and the effects of the subsequent ISU on consequences. Through a purposive sampling technique, a total of 335 completed questionnaires from end-users were collected and analysed. The findings indicate that antecedents and consequences ISU model display a good fit. The study revealed that top management support, training, business IT alignment, information centre services were significant antecedents that affect ISU while information system investment was not significant. ISU has a significant effect on product differentiation, product innovation, process innovation, organisational performance, and strategy formulation but has no effect on competitive advantage. The study findings provide information system practitioners and managers with guidelines that can encourage ISU more efficiently and effectively. The study also discusses these findings and concludes with the limitations and future recommendations. Journal: Int. J. of Business Information Systems Pages: 348-375 Issue: 3 Volume: 37 Year: 2021 Keywords: information system usage; ISU; structural equation modelling; Sudan; antecedents; consequences; telecommunication companies. File-URL: http://www.inderscience.com/link.php?id=116095 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:3:p:348-375 Template-Type: ReDIF-Article 1.0 Author-Name: Oluyinka Solomon Author-X-Name-First: Oluyinka Author-X-Name-Last: Solomon Title: Mediating role of trust in internet banking acceptance Abstract: Technology acceptance has been an area of research in different context globally. However, studies on the mediating role of trust in the relationships with the technology factors and internet banking acceptance are inadequate. Moreover, component variance analysis with adoption of analysis of moment structures (AMOS) is suggested to be relevant to prediction studies. This study analysed the mediation role of trust in internet banking acceptance. A quantitative and component factors analysis study, properties in SPSS and AMOS were used to analyse a total of 559 bank customers in Nigeria. An initial total of 67% variance was achieved in the casual effect and a total of 73% variance explained was achieved for the mediation role of trust internet banking, thus, implying that trust contributed a total of 6% variance to the model. Findings in this study may assist practitioners' strategies on acceptance of the technology. This study may be replicated in other locations with a different statistical tool. Journal: Int. J. of Business Information Systems Pages: 299-323 Issue: 3 Volume: 38 Year: 2021 Keywords: mediation; trust; technology; internet banking; variance analysis; Nigeria. File-URL: http://www.inderscience.com/link.php?id=119423 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:3:p:299-323 Template-Type: ReDIF-Article 1.0 Author-Name: Melanie Wiese Author-X-Name-First: Melanie Author-X-Name-Last: Wiese Title: Shopping on social networks: is this the storefront of the future? Abstract: Consumers are moving towards social networking technologies as an alternative channel for shopping. This research extended the technology acceptance model (TAM) to investigate the factors that predict Facebook users' behavioural intentions towards the adoption of Facebook shopping, as well as the moderating role of trust. A convenience sample of 384 South African Facebook users completed the online survey. Confirmatory factor analysis (CFA) and structural equation modelling (SEM) were used to test the hypotheses. The results revealed that perceived enjoyment and perceived usefulness were the most important predictors of shopping on Facebook, while privacy risk and social norms did not significantly influence intent to shop. Although the moderating role of trust could not be confirmed it seems as if consumers are more positive about shopping on Facebook than general online shopping. The implications offered will assist in the formulation of effective marketing strategies to drive the up-take of shopping on Facebook. Journal: Int. J. of Business Information Systems Pages: 303-326 Issue: 3 Volume: 36 Year: 2021 Keywords: social networks; Facebook; S-commerce; F-commerce; online shopping; technology acceptance model; TAM; social support; social norms; enjoyment; trust; risk; usefulness; behavioural intent. File-URL: http://www.inderscience.com/link.php?id=113280 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:3:p:303-326 Template-Type: ReDIF-Article 1.0 Author-Name: Yanjun Zuo Author-X-Name-First: Yanjun Author-X-Name-Last: Zuo Title: Towards a trustworthy RFID system - from a security perspective Abstract: This paper presents a comprehensive, layered framework for a trustworthy radio frequency identification (RFID) system, which has been applied in various fields such as supply chain management, inventory tracking, healthcare, transportation and logistics, manufacturing, library, agriculture, payment and asset management. RFID provides real-time data and analytics, which allow organisations to have more accurate information at all time for improved decision making. Our proposed framework addresses technical challenges of building trustworthy RFID systems given the resource-constricted RFID components as well as high mobility and sensitivity of RFID devices. The framework offers the following merits: 1) it can be used in vastly distributed environment to support large scope RFID-enabled business processes; 2) it is appropriate for resource-restricted RFID system components; 3) it provides users with the most trustworthy information about RFID tagged items despite malicious attacks; 4) it can tolerate attacks at RFID system level and higher-application level. Journal: Int. J. of Business Information Systems Pages: 432-448 Issue: 3 Volume: 36 Year: 2021 Keywords: radio frequency identification; RFID; trustworthy; security; business activity; threat. File-URL: http://www.inderscience.com/link.php?id=113282 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:3:p:432-448 Template-Type: ReDIF-Article 1.0 Author-Name: Sérgio Luís Proença Duarte Guerreiro Author-X-Name-First: Sérgio Luís Proença Duarte Author-X-Name-Last: Guerreiro Title: Decision-making in partially known business process environments using Markov theory and policy graph visualisation Abstract: This paper designs and validates an innovative solution to solve the problem of lack of information available for the deciders due to business process environments that are only partially known. The solution is applied to a partially observable case study and the validation is grounded in the interpretation of results delivered by Markov theory. Firstly, the domain of interest is formalised by a set of definitions; afterwards, an instantiation in a agrofood industrial company is presented to show its applicability and usefulness. The algorithmic solution, and visualisation, is fully presented to the reader. Results reveal a control policy that forecasts the future behaviour of business processes operation. Compared with related work that analyses past executions from available data, our solution has the advantage of forecasting decision impacts from current data. Moreover, this solution supports the management decisions, providing control policy graphs that express the impacts of decisions in the organisational operation, and therefore, minimises the risk of making wrong decisions. In the end, organisation is enforced with resiliency capabilities that are triggered whenever any misalignment occurs. Journal: Int. J. of Business Information Systems Pages: 355-392 Issue: 3 Volume: 36 Year: 2021 Keywords: actuation; business process; instance; Markov theory; model; observation. File-URL: http://www.inderscience.com/link.php?id=113283 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:3:p:355-392 Template-Type: ReDIF-Article 1.0 Author-Name: Petr Hanzal Author-X-Name-First: Petr Author-X-Name-Last: Hanzal Author-Name: Petr Chládek Author-X-Name-First: Petr Author-X-Name-Last: Chládek Title: Mathematical modelling in accounting information systems Abstract: The aim of this paper is to introduce continuous mathematical models for calculating planned cash-flow, based on the calculation of planned accounting data obtained from ERP systems of business entities. Using mathematical models defined in this way, it is possible to predict the values of required statements, or key performance indicators (KPIs), needed to assess the near future of an enterprise. The advantage compared to a discrete model is the possibility of finding the value of a quantity at any (non-integer) moment. This article should be considered as a contribution to the application of mathematical methods in business information systems in a general context. Journal: Int. J. of Business Information Systems Pages: 393-405 Issue: 3 Volume: 36 Year: 2021 Keywords: enterprise resource planning; accounting data; mathematical modelling; numerical methods; polynomial interpolation; managerial accounting; cash-flow planning; continuous models; discrete models; information systems; economic processes. File-URL: http://www.inderscience.com/link.php?id=113284 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:3:p:393-405 Template-Type: ReDIF-Article 1.0 Author-Name: Kahina Semar-Bitah Author-X-Name-First: Kahina Author-X-Name-Last: Semar-Bitah Author-Name: Kamel Boukhalfa Author-X-Name-First: Kamel Author-X-Name-Last: Boukhalfa Title: Knowledge management-based approach for inter-organisational collaborative processes modelling Abstract: Nowadays the current market is in evolution, organisations must work together to ensure their survival. The collaboration partners are heterogeneous and incompatible, which makes the interaction and exchange between them complicated, and requires new technologies to support them. This paper presents a knowledge management-based approach for inter-organisational collaborative processes IOCP modelling. Ontologies represent an effective solution to deal with the heterogeneity and incompatibility problems in different domains. Collaboration ontologies provide a way to promote its modelling. In this domain, there are only few ontologies which cover it partially. The developed system is composed of three part: 1) gathering and formalising collaborative network knowledge; 2) storing knowledge in a knowledge-based to infer the collaborative process model; 3) the IOCP modelling. The heart of this knowledge-based system is a modular ontology conceived to cover as maximum as possible the collaboration domain. The proposed system was conceived as a part of a collaborative platform allowing the modelling of the IOCP in a generic way. Journal: Int. J. of Business Information Systems Pages: 327-354 Issue: 3 Volume: 36 Year: 2021 Keywords: inter-organisational collaboration; organisation; collaborative processes; knowledge-based; KB; modular ontology. File-URL: http://www.inderscience.com/link.php?id=113285 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:3:p:327-354 Template-Type: ReDIF-Article 1.0 Author-Name: Alan D. Smith Author-X-Name-First: Alan D. Author-X-Name-Last: Smith Author-Name: Amber A. Smith-Ditizio Author-X-Name-First: Amber A. Author-X-Name-Last: Smith-Ditizio Title: eSports: a new era of spectator games from a consumer's viewpoint Abstract: It is common to assume that motivations for eSports will match motivations for other industries, such as traditional sports. While this provides a baseline for motivations, it is necessary to study the industry itself, not only use preexisting models. Based on a review of existing research in the field of eSports, important driving forces include accessibility, competitiveness, and socialisation. Accessibility includes pricing models and media in which players can spectate and participate. Competitiveness includes players improving their skill, participating in tournaments, and equality. Socialisation includes a sense of community, playing with friends, and community created content. These forces were examined in the present study. This study involved the creation and distribution of a survey online with questions pertaining to motivation and participation in eSports. The survey was distributed online, with 750 respondents. The majority of respondents were males, 18-25 years of age. Results of the data analysis indicate that achievement and social factors are two main needs satisfied by participating in eSports, and most users who responded to the survey preferred to view eSports via the internet to any other medium. Journal: Int. J. of Business Information Systems Pages: 406-431 Issue: 3 Volume: 36 Year: 2021 Keywords: empirical; eSports; gaming industry; marketing; motivational research. File-URL: http://www.inderscience.com/link.php?id=113286 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:3:p:406-431 Template-Type: ReDIF-Article 1.0 Author-Name: Durga Prasad Dube Author-X-Name-First: Durga Prasad Author-X-Name-Last: Dube Author-Name: R.P. Mohanty Author-X-Name-First: R.P. Author-X-Name-Last: Mohanty Title: The application of cyber security capability maturity model to identify the impact of internal efficiency factors on the external effectiveness of cyber security Abstract: Cyber security threats to the digital infrastructure have been increasing manifold and are concerns for the resilience of the business. There is constant need to improve and measure the cyber security performance. Although there are various capability maturity models formulated, there is a need to construct the internal efficiency and external effectiveness factors of cyber security, which can be further correlated to improve the effectiveness of the performance. In this paper, we constructed the efficiency and effectiveness factors of cyber security by using grounded theory methodologies and developed models to identify the impact of internal efficiency factors on the external effectiveness of cyber security using SEM techniques. Research data is collected from 216 respondents comprising of information security and business stakeholders from seven business sectors. This study has implications for future researchers and practitioner for improving cyber security performance. Journal: Int. J. of Business Information Systems Pages: 367-392 Issue: 3 Volume: 38 Year: 2021 Keywords: cyber security efficiency; cyber security effectiveness; grounded theory; maturity model; cyber security. File-URL: http://www.inderscience.com/link.php?id=119431 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:3:p:367-392 Template-Type: ReDIF-Article 1.0 Author-Name: Suhel Ahmad Author-X-Name-First: Suhel Author-X-Name-Last: Ahmad Author-Name: Alpana Srivastava Author-X-Name-First: Alpana Author-X-Name-Last: Srivastava Author-Name: Seema Sharma Author-X-Name-First: Seema Author-X-Name-Last: Sharma Title: Customer sentiment towards freebies in telecom sector: a social media mining approach Abstract: Organisations rely heavily on social media for inferring customer's feedback and sentiments associated with their products or services. This study, using social media data and aims to find the sentiments associated with 'JIO', a new entrant among Indian cellular service providers. They initially offered all the services for free (freebies) to attract subscribers. Tweets were analysed using text mining techniques and 'R' statistical tool. The findings reveal that, despite 23% users of 'JIO' having a negative sentiment, the customer-base of service provider is continuously increasing, suggesting high inclination towards freebies. Further, some service parameters were negatively mentioned, pointing towards the need for improvement. The presence of a system bug was identified, of which the service provider was unaware otherwise. Future prospects include sentiment analysis of customers from other platforms. This is an independent work, conducted utilising text mining and results could be implemented to monitor and upgrade service quality. Journal: Int. J. of Business Information Systems Pages: 240-253 Issue: 2 Volume: 38 Year: 2021 Keywords: JIO; sentiment; Twitter; analytics; freebies; telecom; data mining; text mining. File-URL: http://www.inderscience.com/link.php?id=119180 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:2:p:240-253 Template-Type: ReDIF-Article 1.0 Author-Name: Oleg Pursky Author-X-Name-First: Oleg Author-X-Name-Last: Pursky Author-Name: Iryna Moroz Author-X-Name-First: Iryna Author-X-Name-Last: Moroz Author-Name: Victoria Novikova Author-X-Name-First: Victoria Author-X-Name-Last: Novikova Author-Name: Sviatoslav Pavlyshyn Author-X-Name-First: Sviatoslav Author-X-Name-Last: Pavlyshyn Title: Stage-by-stage technology for developing of integrated e-trading management system Abstract: In this work, we present the stage-by-stage technology for development of integrated e-trading management system which consists of four basic stages. As a first stage in accomplishing this goal, we set out to apply a methodology of functional modelling SADT (IDEF0) to develop a functional model for a large e-trade enterprise. At the second stage of this technology, we wanted to ascertain scheme of e-trading business processes conformity to modules of the developed functional model and establish their relationships with the organisational structural elements of the e-trade enterprise. At the third stage of technology, we have turned our attention to developing an architecture model for integrated e-trading management system. A service-oriented architecture (SOA) using enterprise service bus (ESB) concept is offered for architectural implementation. Typical IS that belong to the web-system are used as services. The web-services implement SOAP protocol based on Web Services Description Language (WSDL) and universal description, discovery and integration (UDDI) specifications. Finally, as a fourth stage of technology, we presented the method of software implementation for integrated e-trading management system. Journal: Int. J. of Business Information Systems Pages: 254-280 Issue: 2 Volume: 38 Year: 2021 Keywords: e-trade; business process; functional model; service-oriented architecture; SOA; enterprise service bus; ESB; integration patterns; architecture model. File-URL: http://www.inderscience.com/link.php?id=119181 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:2:p:254-280 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed T. Nuseir Author-X-Name-First: Mohammed T. Author-X-Name-Last: Nuseir Author-Name: Abdallah AlShawabkeh Author-X-Name-First: Abdallah Author-X-Name-Last: AlShawabkeh Author-Name: Emma Louise Leibfried Author-X-Name-First: Emma Louise Author-X-Name-Last: Leibfried Title: Factors affecting the use of social networks as a customer relationship management tool Abstract: Social networking finds its essence in communication. People communicate with their friends and acquaintances to increase their social capital, deepen their existing relationships, and enter into new relationships. By sub-categorising social networks into three main criteria factors, namely social structures, relationships, and communities, this study aimed to investigate companies' potential to use customers' social networks as a customer relationship management (CRM) tool in order to maintain the existing customer base and to acquire new customers. The sample included 268 participants from Germany and the UK. Study results revealed that the incorporation of social networks could serve as a powerful CRM tool for companies. The management of companies should therefore be aware of these influential factors to improve customer service and CRM processes. Journal: Int. J. of Business Information Systems Pages: 179-199 Issue: 2 Volume: 38 Year: 2021 Keywords: social networks; social media; social network marketing; customer relationship management; CRM; CRM tool. File-URL: http://www.inderscience.com/link.php?id=119182 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:2:p:179-199 Template-Type: ReDIF-Article 1.0 Author-Name: Bam Bahadur Sinha Author-X-Name-First: Bam Bahadur Author-X-Name-Last: Sinha Author-Name: R. Dhanalakshmi Author-X-Name-First: R. Author-X-Name-Last: Dhanalakshmi Author-Name: Vinnakota Saran Chaitanya Author-X-Name-First: Vinnakota Saran Author-X-Name-Last: Chaitanya Title: Diversifying the predictions in the recommender systems Abstract: In pursuance of building a recommender system, the existing collaborative filtering model often fails to provide a diversified list of recommendation to the end user. Most of the existing models target accuracy and thus fails in avoiding the uniformity dullness from the recommended list. In our paper, we have made use of imputation technique to cut-off sparsity and employed graph-based algorithm to generate a diversified list of recommendations in order to prevent the aforementioned problem of over specialisation. A substantial coverage evaluation on MovieLens dataset demonstrates the fruitfulness of our proposed graph-based model. Journal: Int. J. of Business Information Systems Pages: 168-178 Issue: 2 Volume: 38 Year: 2021 Keywords: aggregate diversity; graph-based algorithm; collaborative filtering; data sparsity; imputation; over specialisation; coverage. File-URL: http://www.inderscience.com/link.php?id=119183 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:2:p:168-178 Template-Type: ReDIF-Article 1.0 Author-Name: Khalid Abed Dahleez Author-X-Name-First: Khalid Abed Author-X-Name-Last: Dahleez Author-Name: Khaled Bassam El-Gherbawi Author-X-Name-First: Khaled Bassam Author-X-Name-Last: El-Gherbawi Title: Task-technology fit, user satisfaction, and information system acceptance in relief and social services sector Abstract: This research focuses on studying the management information system (MIS) used in 16 area offices of Relief and Social Services Program (RSSP) at UNRWA - Gaza Strip. The research followed a quantitative methodology and a deductive approach. A survey was administered and 217 responses were received out of 274 questionnaires distributed to the targeted full-time employees working in 16 area offices, representing a response rate of 79.20%. For data analysis, SmartPLS 2.0 was utilised. The study findings reveal a strong impact of task-technology fit on perceived usefulness, perceived ease of use, and user satisfaction. Moreover, it is concluded that task characteristics has a significant negative relationship with task-technology fit. In addition, technology characteristics and computer self-efficacy have a significant positive relationship with task-technology fit, while technology characteristics has the strongest effect on the task-technology fit. Theoretically, the study findings supported the merging of TAM and TTF models to study MIS utilisation. Journal: Int. J. of Business Information Systems Pages: 145-167 Issue: 2 Volume: 38 Year: 2021 Keywords: task-technology fit; TTF; technology acceptance model; TAM; IS user satisfaction; IS success; perceived usefulness; perceived ease of use; PEOU; computer self-efficacy; CSE. File-URL: http://www.inderscience.com/link.php?id=119184 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:2:p:145-167 Template-Type: ReDIF-Article 1.0 Author-Name: Habeeb Syed Author-X-Name-First: Habeeb Author-X-Name-Last: Syed Author-Name: K. Francis Sudhakar Author-X-Name-First: K. Francis Author-X-Name-Last: Sudhakar Author-Name: T. Rahul Author-X-Name-First: T. Author-X-Name-Last: Rahul Title: Antecedents of repurchase intentions in Indian e-commerce Abstract: The purpose of this study is to determine the antecedents of online shopping repurchase intentions in India. The influence of factors like online customer satisfaction, customer trust, website quality and website design on repurchase intentions was explored. The study was performed considering 413 valid responses collected from an online survey. A model was built and tested with a structural equation modelling (SEM) approach. The results indicate that website design, website quality, and customer experience had a meaningful and positive effect on customer satisfaction. Customer satisfaction positively affects customer trust and customer loyalty. The findings provide important implications for marketers to implement in Indian e-commerce. Journal: Int. J. of Business Information Systems Pages: 219-239 Issue: 2 Volume: 38 Year: 2021 Keywords: customer satisfaction; customer trust; e-commerce; India; repurchase intention; structural equation modelling. File-URL: http://www.inderscience.com/link.php?id=119186 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:2:p:219-239 Template-Type: ReDIF-Article 1.0 Author-Name: Zahra Aminafshar Author-X-Name-First: Zahra Author-X-Name-Last: Aminafshar Author-Name: Ruhollah Bayat Author-X-Name-First: Ruhollah Author-X-Name-Last: Bayat Author-Name: Mohsen Hooshangi Author-X-Name-First: Mohsen Author-X-Name-Last: Hooshangi Title: Customer relationship management's linking to export performance: the mediating role of relational capital, in Iran Abstract: Nowadays relational capital and customer play important role in developing gaining competitive advantages, so, the purpose of this study is evaluating CRM on manufacturing firms export performance. The study is an extension of the work linking relational social capital, customer, and firm export performance. In this line we applied relational social capital as a moderating variable between CRM and customer satisfaction, orientation and participation. This research is based on structural equation modelling and the data were collected from 134 manufacturing firms in Qazvin province industrial parks and analysed by partial least square (PLS) method. Empirical results confirm that there is positive impact among CRM and customer satisfaction, orientation, participation. And these three dimensions of customer positively influence export performance. Relational capita has direct positive impact just on customer satisfaction, but the mediator role of relational capital rejected completely. The results help Iranian managers to improve their export performance by developing CRM in their international marketing. Journal: Int. J. of Business Information Systems Pages: 200-218 Issue: 2 Volume: 38 Year: 2021 Keywords: export performance; customer orientation; customer relationship management; CRM; customer satisfaction; relational capital; Iran manufacturing firms. File-URL: http://www.inderscience.com/link.php?id=119187 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:2:p:200-218 Template-Type: ReDIF-Article 1.0 Author-Name: Cedric Hsi-Jui Wu Author-X-Name-First: Cedric Hsi-Jui Author-X-Name-Last: Wu Author-Name: Thanh-Binh Phung Author-X-Name-First: Thanh-Binh Author-X-Name-Last: Phung Title: The antecedents of tourists' continuous usage intention of self-service technology in Taiwan Abstract: Self-service technologies (SSTs) have been widely implemented in tourism and air transport industry. SSTs provide a range of services for customers by changing the way tourists to interact with firms. Despite a growing number of publications about the adoption and usage of SSTs, the literature on the antecedents that influence the use of these SSTs by customers is rather limited. In this research, the authors developed the customer technology acceptance model that based on the TAMs and perceived control to explore the technology acceptance of customers in service. Using data from surveys of tourists in Taiwan (n = 390), the extended theory was tested by using structural equation model methods (SEMs). The results show that tourists are still hesitant to use SSTs because of their feelings regarding risks in SSTs when using SSTs. The findings provide a more comprehensive picture of how to implement self-service technologies strategy for service marketing. Journal: Int. J. of Business Information Systems Pages: 281-298 Issue: 2 Volume: 38 Year: 2021 Keywords: self-service technologies; SSTs; perceived control; continuous usage intention; customer satisfaction; Taiwan. File-URL: http://www.inderscience.com/link.php?id=119189 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:38:y:2021:i:2:p:281-298 Template-Type: ReDIF-Article 1.0 Author-Name: Nur Aini Rakhmawati Author-X-Name-First: Nur Aini Author-X-Name-Last: Rakhmawati Author-Name: Tetha Valianta Author-X-Name-First: Tetha Author-X-Name-Last: Valianta Author-Name: Irmasari Hafidz Author-X-Name-First: Irmasari Author-X-Name-Last: Hafidz Author-Name: Azmi Pratama Author-X-Name-First: Azmi Author-X-Name-Last: Pratama Author-Name: Doddy Ridwandono Author-X-Name-First: Doddy Author-X-Name-Last: Ridwandono Author-Name: Lolanda Annisa Author-X-Name-First: Lolanda Author-X-Name-Last: Annisa Title: What is inside the mind of teenagers on Instagram? Abstract: Instagram is one of the most used social media with 45 million active users on each month. In Indonesia, the highest number of internet users is between the age of 13-34 years old. It shows that most of the new internet users are young people. In this research, we create a topic model for the Instagram caption of teenager users in Surabaya, Indonesia, using latent dirichlet allocation (LDA) method. By using pen and paper questionnaire, we collected total number of Instagram 494 valid accounts with 4,664 captions. The data were collected from January 2014 to June 2017. The process of modelling using LDA was performed by experimenting with a set of number of topics: 2, 3, 4 and 5. The two topics were selected because it has a small value of perplexity, which indicates that the model has a good level of conformity. The two topics represents two categories: 'school' and 'relationship'. It was found that the topic model was dominated by the 'relationship' category. Journal: Int. J. of Business Information Systems Pages: 224-235 Issue: 2 Volume: 37 Year: 2021 Keywords: Instagram; captions; topic model; teenager; latent dirichlet allocation; LDA. File-URL: http://www.inderscience.com/link.php?id=115364 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:2:p:224-235 Template-Type: ReDIF-Article 1.0 Author-Name: Sunday C. Eze Author-X-Name-First: Sunday C. Author-X-Name-Last: Eze Author-Name: Vera C. Chinedu-Eze Author-X-Name-First: Vera C. Author-X-Name-Last: Chinedu-Eze Author-Name: Tony Nwanji Author-X-Name-First: Tony Author-X-Name-Last: Nwanji Author-Name: Adenike O. Bello Author-X-Name-First: Adenike O. Author-X-Name-Last: Bello Title: Examining mobile marketing technology adoption from an evolutionary process perspective: the study of the UK service SMEs Abstract: This paper attempts to examine mobile marketing technology adoption research and practice in small and medium enterprises (SMEs) from an evolutionary and dynamic process perspective using the concept of dynamic capabilities (CDCs). This study adopted a qualitative method to explore how small services oriented SMEs regularly engage in mobile marketing technology adoption. Two stages of interviews (unstructured and semi-structured) were carried out with a total of 26 interviewees. The data collected from the interviews were analysed using a thematic approach to understand the evolutionary and dynamic nature of the mobile marketing technology adoption process, entities involved and how they interact. The findings revealed the reiterative and the evolutionary nature of mobile marketing technology adoption and the continuous interactions and negotiations of numerous entities in the process, underpinned by the concept of dynamic capabilities and validated by the empirical data. The study developed a framework depicting the process of mobile marketing technology adoption, significant activities and entities involved in the process. The study advances mobile marketing technology adoption research and practice by developing a framework that describes the interactive, dynamic and evolutionary nature of mobile marketing technology adoption, entities associated with the framework and their interactions in the process. Journal: Int. J. of Business Information Systems Pages: 151-181 Issue: 2 Volume: 37 Year: 2021 Keywords: mobile marketing; technology adoption; dynamic capabilities; small and medium enterprises; SMEs; qualitative approach. File-URL: http://www.inderscience.com/link.php?id=115365 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:2:p:151-181 Template-Type: ReDIF-Article 1.0 Author-Name: Marcelo Gomes De Cerqueira Author-X-Name-First: Marcelo Gomes De Author-X-Name-Last: Cerqueira Author-Name: Paulo Caetano Da Silva Author-X-Name-First: Paulo Caetano Da Author-X-Name-Last: Silva Title: A survey of XBRL adoption impact on financial software development processes and software quality Abstract: XBRL technology is currently used by several government institutions and companies around the world. The literature includes many papers related to the uses and benefits of XBRL in the areas of finance and accounting. However, there is a research gap on its benefits to software engineering. This paper seeks to identify the XBRL impacts on financial software development processes and software quality factors. Identifying such impacts may help software development companies better understand the advantages related to XBRL use and increase the adoption in other companies. This, in turn, may contribute to software quality improvement, facilitating the implementation of better financial software development frameworks in organisations. Journal: Int. J. of Business Information Systems Pages: 263-286 Issue: 2 Volume: 37 Year: 2021 Keywords: extensible business reporting language; XBRL; financial software development; software process; software quality factors; software engineering. File-URL: http://www.inderscience.com/link.php?id=115366 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:2:p:263-286 Template-Type: ReDIF-Article 1.0 Author-Name: Saadat M. Alhashmi Author-X-Name-First: Saadat M. Author-X-Name-Last: Alhashmi Author-Name: Mohamed Salem M. Bayou Author-X-Name-First: Mohamed Salem M. Author-X-Name-Last: Bayou Title: An exploratory study of the information security awareness of business school students in UAE Abstract: The objective of this paper is to understand the status of information security awareness among business school students in the Middle East. Based on the literature review, the authors developed a questionnaire to understand the attitude of business college students about information security. Universities and companies, especially in the Middle East, can identify the awareness level of students. This is an ongoing work and needs a better understanding of how future-leaders of business look at this serious issue. Besides universities, firms must, therefore, manage these concerns and opportunities promptly. Overall, the empirical results show that the impact of technology and awareness coefficients is insignificant while students are comfortable answering technology and fraud related issues. Journal: Int. J. of Business Information Systems Pages: 236-245 Issue: 2 Volume: 37 Year: 2021 Keywords: fraud; technology use; training; impact of technology; UAE. File-URL: http://www.inderscience.com/link.php?id=115367 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:2:p:236-245 Template-Type: ReDIF-Article 1.0 Author-Name: Vikas Kumar Author-X-Name-First: Vikas Author-X-Name-Last: Kumar Author-Name: Ogunmola Gabriel Ayodeji Author-X-Name-First: Ogunmola Gabriel Author-X-Name-Last: Ayodeji Title: Determinants of the success of online retail in India Abstract: Indian e-commerce industry has witnessed tremendous growth in recent years, which has resulted in the emergence of a big online retail segment. Due to the enabling environment, government policies, and the rapid infrastructural and technological development, there has been an increase in the number of online retailers both established brands and starts-ups. However, this has led to a high competition in the market, where the e-tailers jostle for market share, visibility and brand awareness. For a new entrant into the industry to be successful, it has to pay attention to the factors that contributes to the success of online stores. Such determinant factors must be known to the online retailers to position then in this rapidly changing marketplace. This paper seeks to identify the most important determinants to the success of online retail in India and how these can be taken up by the retailer. Along with that, it also outlines the factors, which can lead to the downfall on an e-tailer. Technology, government policy and marketing channels are the most important perspectives covered in this work. Journal: Int. J. of Business Information Systems Pages: 246-262 Issue: 2 Volume: 37 Year: 2021 Keywords: online retail; retail; e-commerce; electronic commerce; internet marketing; B2C; security; supply chain management. File-URL: http://www.inderscience.com/link.php?id=115373 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:2:p:246-262 Template-Type: ReDIF-Article 1.0 Author-Name: Pawan Kumar Author-X-Name-First: Pawan Author-X-Name-Last: Kumar Author-Name: Harpreet Kaur Author-X-Name-First: Harpreet Author-X-Name-Last: Kaur Title: Determinants of e-commerce adoption: a literature-derived model for developing nations Abstract: The present paper aims to develop a deeper understanding of the various determinants of e-commerce adoption among small and medium enterprises in developing countries through an extensive review of 43 empirical studies on 22 developing nations. The paper reviews the research methods, models followed, countries of study and the factors affecting the adoption of e-commerce in developing nations. Through the diverse adoption factors studied in these empirical researches, a reference model has been derived to be used for similar studies in developing economies in future. The proposed model will help in addressing the issues restricting the adoption of e-commerce technologies in SMEs in developing nations in the 21st century's digital era. Journal: Int. J. of Business Information Systems Pages: 182-199 Issue: 2 Volume: 37 Year: 2021 Keywords: electronic commerce; diffusion of innovation; small and medium enterprises; technology adoption. File-URL: http://www.inderscience.com/link.php?id=115374 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:2:p:182-199 Template-Type: ReDIF-Article 1.0 Author-Name: Aditi S. Divatia Author-X-Name-First: Aditi S. Author-X-Name-Last: Divatia Author-Name: Jyoti Tikoria Author-X-Name-First: Jyoti Author-X-Name-Last: Tikoria Author-Name: Sunil Lakdawala Author-X-Name-First: Sunil Author-X-Name-Last: Lakdawala Title: Dimensions influencing business intelligence and analytics maturity: a critical analysis Abstract: The importance of business intelligence and analytics (BI%A) as a capability in an organisation has grown over the years. In order to assess the state of BI%A, managers today need to identify the critical dimensions which influence the maturity of BI%A capability. A wide range of maturity models (MMs) have been developed, for the purpose of assessment of BI%A capability maturity. Managers may find it difficult to select the appropriate MM to use especially with the changing characteristics of data over time and advent of big data. Each of these models has multiple dimensions which are not necessarily exhaustive and distinct. This study consolidates the large number of dimensions found across 29 BI%A MMs in extant literature. With help of an expert panel, a set of six distinct and critical dimensions needed for assessing BI%A capability in organisations have been identified. Qualitative research tool NVIVO is used for analysis of the research articles. Journal: Int. J. of Business Information Systems Pages: 200-223 Issue: 2 Volume: 37 Year: 2021 Keywords: business intelligence; business analytics; maturity; big data; capability maturity; NVIVO; dimensions; maturity model. File-URL: http://www.inderscience.com/link.php?id=115375 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:37:y:2021:i:2:p:200-223 Template-Type: ReDIF-Article 1.0 Author-Name: Darya Tarani Author-X-Name-First: Darya Author-X-Name-Last: Tarani Author-Name: Neda Abdolvand Author-X-Name-First: Neda Author-X-Name-Last: Abdolvand Author-Name: Saeedeh Rajaee Harandi Author-X-Name-First: Saeedeh Rajaee Author-X-Name-Last: Harandi Title: A survey on adoption factors of cloud-based enterprise systems and their differences in Iranian SMEs Abstract: This paper documents the difference between adoption factors in cloud-based enterprise systems (ES) in small and medium organisations [small and medium-sized enterprises (SMEs)] in Iran. These factors include enterprise resource planning (ERP), supply chain management (SCM), and customer relationship management (CRM). To assess the determinants that influence the adoption of cloud-based ES, a research model based on the innovation characteristics from the diffusion of innovation (DOI) theory and the technology-organisation-environment (TOE) framework was developed. The results of the field study among 200 Iranian SMEs revealed that while top management support has the greatest impact on cloud SCM, relative advantage has the most impact on cloud CRM adoption. Moreover, technological readiness was identified as the most effective factor in the adoption of cloud ERP among SMEs. Journal: Int. J. of Business Information Systems Pages: 165-189 Issue: 2 Volume: 36 Year: 2021 Keywords: cloud computing; technology adoption model of TOE and DOI; enterprise resource planning; ERP; supply chain management; SCM; customer relationship management; CRM. File-URL: http://www.inderscience.com/link.php?id=112825 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:2:p:165-189 Template-Type: ReDIF-Article 1.0 Author-Name: Phu Pham Author-X-Name-First: Phu Author-X-Name-Last: Pham Author-Name: Phuc Do Author-X-Name-First: Phuc Author-X-Name-Last: Do Author-Name: Chien D.C. Ta Author-X-Name-First: Chien D.C. Author-X-Name-Last: Ta Title: Automatic topic labelling for text document using ontology of graph-based concepts and dependency graph Abstract: Topic labelling is an important task of text mining. It supports assigning proper topic labels to the text documents. In this paper, we present a novel approach of using <i>graph-based</i> concept matching approach in solving automatic topic labelling task. Our proposed model demonstrates that the quality of automatic topic labelling task for text documents can be improved, in comparison with traditional <i>keyword-based</i> concept matching approach. In this paper, we propose a novel approach of automatic ontology-driven topic labelling. Our proposed model is considered as a semi-supervised approach. It uses existed ontologies as the pre-knowledge base for topic identification in text documents. We performed the experiments on the real-world ACM's documents to show the effectiveness of our proposed model in solving topic labelling task. The experimental results on real-world and standard datasets demonstrate that our proposed model can leverage the output accuracy of topic labelling task in text documents. Journal: Int. J. of Business Information Systems Pages: 221-253 Issue: 2 Volume: 36 Year: 2021 Keywords: automatic topic labelling; ontology-driven topic labelling; dependency graph parsing; graph-based concept; frequent subgraph mining; FSM. File-URL: http://www.inderscience.com/link.php?id=112826 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:2:p:221-253 Template-Type: ReDIF-Article 1.0 Author-Name: Victor José Aguiar Teixeira De Melo França Author-X-Name-First: Victor José Aguiar Teixeira De Melo Author-X-Name-Last: França Author-Name: Gislaine Camila Lapasini Leal Author-X-Name-First: Gislaine Camila Lapasini Author-X-Name-Last: Leal Author-Name: Renato Balancieri Author-X-Name-First: Renato Author-X-Name-Last: Balancieri Author-Name: Ana Cristina Rouiller Author-X-Name-First: Ana Cristina Author-X-Name-Last: Rouiller Title: Indicators in process improvement for software maintenance: a systematic review of literature Abstract: The requirements of the software market make the organisations need mature processes capable of achieving quality and productivity demands, especially in organisations that deal with maintenance and evolution software. Several models and norms have emerged, which grouped recommendations for software process improvement, however, despite the effort of the technical-scientific community, there are still gaps. One of them is establishing guidelines for the measurement process in software maintenance companies. Based on a systematic review of the literature, this paper aims at identifying indicators, benefits and difficulties from the primary studies in the period of 2007-2017. 30 relevant articles were selected that addressed process improvement by focusing on measurement in maintenance organisations. As a result, a high measurement potential was seen to contribute to a better understanding of software maintenance, which may motivate necessary changes in processes and methods in order to assist and stimulate increasingly robust processes. Journal: Int. J. of Business Information Systems Pages: 190-220 Issue: 2 Volume: 36 Year: 2021 Keywords: indicators; software maintenance; systematic review; software process improvement. File-URL: http://www.inderscience.com/link.php?id=112827 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:2:p:190-220 Template-Type: ReDIF-Article 1.0 Author-Name: Bo Han Author-X-Name-First: Bo Author-X-Name-Last: Han Author-Name: Shih Yung Chou Author-X-Name-First: Shih Yung Author-X-Name-Last: Chou Author-Name: Tree Chang Author-X-Name-First: Tree Author-X-Name-Last: Chang Title: Does the benevolence value matter when social media burnout strikes? Abstract: Social media burnout has become a new issue to many users. This study introduces a new model to test if a user's benevolence value can have a mediation effect when he/she experiences social media burnout. We recruited Facebook users from a student population at a US university to participate in a survey-based study. 290 valid and complete responses were received. The data analysis result shows that benevolence has a strong negative effect on a user's social media burnout perceptions such as ambivalence and emotional exhaustion, and can significantly positively influence the user's social media continuance. Our study is the first of its kind that integrates benevolence value into a user's post-adoption experience research. The newly proposed model can help social media research community to gain more insights on the roles a user's value plays in his/her perceptions and intentions in the post-adoption stage. Journal: Int. J. of Business Information Systems Pages: 288-302 Issue: 2 Volume: 36 Year: 2021 Keywords: social media burnout; value; benevolence; ambivalence; emotional exhaustion; depersonalisation; conflict; Facebook. File-URL: http://www.inderscience.com/link.php?id=112828 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:2:p:288-302 Template-Type: ReDIF-Article 1.0 Author-Name: Priyanka Gupta Author-X-Name-First: Priyanka Author-X-Name-Last: Gupta Author-Name: Sanjeev Prashar Author-X-Name-First: Sanjeev Author-X-Name-Last: Prashar Author-Name: T. Sai Vijay Author-X-Name-First: T. Sai Author-X-Name-Last: Vijay Author-Name: Chandan Parsad Author-X-Name-First: Chandan Author-X-Name-Last: Parsad Title: Examining the influence of antecedents of continuous intention to use an informational app: the role of perceived usefulness and perceived ease of use Abstract: The 4G revolution has enhanced smartphone penetration by 21.3%. Subsequently, the rapid expansion of different categories of mobile applications has changed the way consumers think, exchange information, shop, play games, and connect socially. This study, based on information mobile applications (apps), aims to predict and identify the specific antecedents that influence consumers to use an information app on a continuous basis, with the mediating effects of perceived usefulness and ease of use. Using structural equation modelling, causal analysis found relationships between perceived usefulness and interactivity and between perceived ease of use and information quality, system quality, and interactivity. Moreover, both mediating variables lead to continuous intention to use the app. The paper concludes with practical implications for m-commerce users. Journal: Int. J. of Business Information Systems Pages: 270-287 Issue: 2 Volume: 36 Year: 2021 Keywords: mobile application; perceived usefulness; perceived ease of use; PEOU; information quality; system quality; continuous intention to use. File-URL: http://www.inderscience.com/link.php?id=112829 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:2:p:270-287 Template-Type: ReDIF-Article 1.0 Author-Name: K. Chitharanjan Author-X-Name-First: K. Author-X-Name-Last: Chitharanjan Author-Name: Radha SenthilKumar Author-X-Name-First: Radha Author-X-Name-Last: SenthilKumar Title: A study of resource allocation techniques in cloud computing Abstract: The process of allocation and reallocation of resources is the key to accommodating unpredictable demands and improving the return on investment from the infrastructure supporting the cloud. A cloud environment consists of multiple customers requesting for resources in a dynamic environment with possible constraints. In cloud computing allocation of resources for every client with high gain and the profit is the major task for the cloud administrator. Cloud administrator has the problem for allocating the same resources with many users. So while allocating the resources prioritisation of tasks is very important. The literature concerns seven scheduling algorithms and six allocation techniques as well as the parameter measures for effectiveness of scheduling. Methodical analysis of this research helps the researchers to find the importance of a scheduling algorithm for particular allocation technique for increasing profit and return on investment in cloud. Journal: Int. J. of Business Information Systems Pages: 254-269 Issue: 2 Volume: 36 Year: 2021 Keywords: cloud computing; resource allocation; task scheduling; information technology; IT; public cloud; private cloud. File-URL: http://www.inderscience.com/link.php?id=112830 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:36:y:2021:i:2:p:254-269