Template-Type: ReDIF-Article 1.0 Author-Name: Loh Wai Ling Author-X-Name-First: Loh Wai Author-X-Name-Last: Ling Author-Name: Wan Fatimah Wan Ahmad Author-X-Name-First: Wan Fatimah Wan Author-X-Name-Last: Ahmad Author-Name: Termit Kaur Ranjit Singh Author-X-Name-First: Termit Kaur Ranjit Author-X-Name-Last: Singh Title: Behavioural intentional to use computers among educators Abstract: This study hopes to provide an in-depth understanding on the computers adoption and acceptance issues among educators in Malaysian schools. The unified theory of acceptance and use of technology (UTAUT) model developed was utilised to identify the strength of predictors for educators' behavioural intention to adopt, accept and utilise computers in the process of learning and teaching. Questionnaires were distributed to 40 secondary school educators in Perak Darul Ridzuan with 400 returned and a 100% return rate. Statistical package for the social sciences (SPSS) version 17 was utilised for data analysis. Structural equation modelling (SEM) was also used to appraise the measurement and structural model. Performance expectancy (PE) (0.323, p < 0.05), Facilitating Conditions (FC) (0.520) and the new construct perceived needs (PN) (0.530) predicted significantly behavioural intention (BI) to use computers, while effort expectancy (EE) and social influence (SI) were statistically not significant. Studies in the future should include educators from other schools in other states in Malaysia for more and better reliable outcomes as well as conclusions. Journal: Int. J. of Business Information Systems Pages: 144-155 Issue: 1 Volume: 33 Year: 2020 Keywords: computer usage; educators; UTAUT model; predictors; PE; EE; SI; FC; PN; BI to use; statistical package for the social sciences; SPSS; structural equation modeling; SEM. File-URL: http://www.inderscience.com/link.php?id=104800 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:1:p:144-155 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed Aboaoga Author-X-Name-First: Mohammed Author-X-Name-Last: Aboaoga Author-Name: Mohd Juzaiddin Ab Aziz Author-X-Name-First: Mohd Juzaiddin Ab Author-X-Name-Last: Aziz Author-Name: Ibrahim Mohamed Author-X-Name-First: Ibrahim Author-X-Name-Last: Mohamed Title: A conceptual model of institutional information culture and interpersonal conflict which influence the information system success: user's perception Abstract: Information system success (ISS) received considerable attention from researchers as it plays an important role in improving the efficiency and productivity of an organisation. Several researchers have conducted empirical studies using numerous factors (e.g., organisational, technological, and individual factors) which affect the information system success. However, there are several factors which are related to institutional information culture and interpersonal conflict which may affect information system success. Therefore, this study proposes a conceptual model for influencing information culture and interpersonal conflict factors on information systems success (ISS). The proposed model consists of three independent dimensions (technological, institutional information culture, and interpersonal conflict) and a dependent dimension (information system success). A number of hypotheses are formulated for measuring relations among the investigated factors. To test our hypotheses, a quantitative method is adapted in data collection and analysis. For collecting data, a structured questionnaire was distributed to a sample of experts from the Ministry of Finance (MOF), Yemen. The target users are always associated with IS in their work (in the MOF). Empirically, the results of this study indicate that there is a highly positive correlation between the independent factors and the dependent factors. Journal: Int. J. of Business Information Systems Pages: 1-22 Issue: 1 Volume: 33 Year: 2020 Keywords: information system success; perceived need; interdependence; interference; disagreement; instability. File-URL: http://www.inderscience.com/link.php?id=104801 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:1:p:1-22 Template-Type: ReDIF-Article 1.0 Author-Name: D. Sukma Permana Author-X-Name-First: D. Sukma Author-X-Name-Last: Permana Author-Name: Sutaryo Sutaryo Author-X-Name-First: Sutaryo Author-X-Name-Last: Sutaryo Title: Does information system technology succeed in helping manage debt? Abstract: Using DeLone and McLean IS success model, researcher investigate what factors influence the success of debt management and financial analysis system (DMFAS) that was used by Indonesia to manage around USD 56.8 billion of government debt. 84 responses from 100 DMFAS users were used as data and multiple regression analysis was applied to evaluate the model. Besides the link from system quality to intention to use and user satisfaction to intention to use, all of hypothesised relationships between six variables are significantly or marginally supported. Moreover, based on indirect and total effect of causal path, among three antecedents of quality, system quality has the strongest influence to net benefit. The findings of this study can be used to assess the success of DMFAS used in other country from user's perspective. Journal: Int. J. of Business Information Systems Pages: 23-47 Issue: 1 Volume: 33 Year: 2020 Keywords: debt management and financial analysis system; DMFAS; debt management; IS success model; mandatory system; G2G system. File-URL: http://www.inderscience.com/link.php?id=104802 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:1:p:23-47 Template-Type: ReDIF-Article 1.0 Author-Name: Amri Mohamad Author-X-Name-First: Amri Author-X-Name-Last: Mohamad Author-Name: Pingli Li Author-X-Name-First: Pingli Author-X-Name-Last: Li Author-Name: Nafis Alam Author-X-Name-First: Nafis Author-X-Name-Last: Alam Author-Name: Yuserrie Zainuddin Author-X-Name-First: Yuserrie Author-X-Name-Last: Zainuddin Title: Portfolio of IT investment and organisational performance. Moderating role of decentralised decision making Abstract: This research was carried out mainly to find out the results on the relationship between transactional, strategic and informational IT investments with the multidimensional performance measurement in the electrical and electronic manufacturing setting in Malaysia. The second research objective was to study the moderating effects of decentralised decision making on the relationship between transactional, strategic and informational IT investment with firm performance. The data were collected from 74 electrical and electronic manufacturing firms in Malaysia. The results suggest that transactional IT investment has a positive and significant relationship with financial performance, but not with customer performance. The strategic IT investment has no significant relationship with any of the perspectives. Informational IT has a significant relationship with the internal business process perspective only. Although decentralised decision making was theoretically explained as a moderator, statistical interaction effects suggested otherwise. Journal: Int. J. of Business Information Systems Pages: 48-79 Issue: 1 Volume: 33 Year: 2020 Keywords: multidimensional performance measurement; transactional IT investment; strategic IT investment; informational IT Investment; decentralised decision making; moderating effects; productivity paradox. File-URL: http://www.inderscience.com/link.php?id=104803 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:1:p:48-79 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Zeraatkar Author-X-Name-First: Mohammad Author-X-Name-Last: Zeraatkar Author-Name: Maryam Roudneshin Author-X-Name-First: Maryam Author-X-Name-Last: Roudneshin Author-Name: Mohammad Ali Sobhanallahi Author-X-Name-First: Mohammad Ali Author-X-Name-Last: Sobhanallahi Title: The effect of organisational culture on creativity and innovation processes (case study: Tondar Department of IKCO) Abstract: The automotive industry is experiencing a fast growth and new products are rapidly developed in different countries. It is highly essential for countries to encourage creativity and innovation to reduce costs and make more competitive products than the imported items. Organisational culture plays an important role in both factors. This study was intended to accurately examine the effects of the four dimensions of the Denison organisational culture model on creativity. Accordingly, the Denison organisational culture model and Randsip's creativity questionnaire were used. The statistical population was all the employees of the Tondar Department of IKCO (N = 2,600), and the sample size was 383, consisted of employees from engineering, QA, logistics and production departments. Study results showed that there were direct, positive significant relationships between creativity and the dimensions of the Denison organisational culture model (involvement, adaptability, mission and consistency). Each organisational culture dimension had a significant relationship with creativity. Journal: Int. J. of Business Information Systems Pages: 80-102 Issue: 1 Volume: 33 Year: 2020 Keywords: creativity; organisational culture; automotive industry; innovation; involvement; adaptability; mission; consistency; Randsip's creativity questionnaire; Denison organisational culture model. File-URL: http://www.inderscience.com/link.php?id=104804 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:1:p:80-102 Template-Type: ReDIF-Article 1.0 Author-Name: José Manuel Villamarín-García Author-X-Name-First: José Manuel Author-X-Name-Last: Villamarín-García Title: Contributions from organisational collaboration to business intelligence solutions success Abstract: Researches on business intelligence (BI) show that there is still a high failure, sub-utilisation, and abandonment rates to its implementation. Factors related to organisational collaboration (OC) could contribute to the success of this kind of solutions. According to the multi-methodology proposed by Mingers (2006), the research was carried out in four stages: appreciation, analysis, assessment, and action. This way, a systematic literature review, a survey application to people who have participated in BI research and/or implementation projects, an exploratory factorial analysis, a composite additive indexes analysis and; finally, a Pearson's correlation analysis was developed. It resulted in 14 factors grouped in five dimensions showing that both intra and inter-organisational factors, contribute to the success of BI solutions from a managerial-organisational perspective. Journal: Int. J. of Business Information Systems Pages: 103-131 Issue: 1 Volume: 33 Year: 2020 Keywords: business intelligence; BI; collaboration; organisational collaboration; inter-organisational collaboration; intra-organisational collaboration; key success factors; success factors; BI success. File-URL: http://www.inderscience.com/link.php?id=104806 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:1:p:103-131 Template-Type: ReDIF-Article 1.0 Author-Name: Bo Han Author-X-Name-First: Bo Author-X-Name-Last: Han Title: How do YouTubers make money? A lesson learned from the most subscribed YouTuber channels Abstract: How to make money is getting an increasing interest from YouTubers. This study develops a new model to investigate how factors such as the number of views of a YouTuber's videos, the number of subscriptions to a YouTuber's channel, the after-view comment rate and the after-view attitude expression rate of a YouTuber's video, and the age of a YouTuber's channel can influence the YouTuber's yearly revenues. Data of 57 most subscribed YouTuber channels were collected. The data analysis shows that the number of views, the after-view comment rate, and the after-view attitude expression rate all have significant positive effects on a YouTuber's yearly revenues; however, the number of subscriptions to a YouTuber's channel does not have a significant effect on his/her yearly revenues. In addition, a YouTuber's yearly revenues decrease as his/her channel gets older. This study does not only contribute a new YouTube monetisation model to the video sharing research community, but also provides several practical implications to entrepreneurial YouTubers. Journal: Int. J. of Business Information Systems Pages: 132-143 Issue: 1 Volume: 33 Year: 2020 Keywords: YouTube; YouTuber; monetisation; video sharing; social media; business value. File-URL: http://www.inderscience.com/link.php?id=104807 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:1:p:132-143 Template-Type: ReDIF-Article 1.0 Author-Name: Vikas Bhatnagar Author-X-Name-First: Vikas Author-X-Name-Last: Bhatnagar Author-Name: Ritanjali Majhi Author-X-Name-First: Ritanjali Author-X-Name-Last: Majhi Title: Development and comparative performance evaluation of neural network classification techniques for manufacturing sector firms on the basis of new product growth rate Abstract: Continuous changes and improvements in new product development and its process have brought competition to its peak among the manufacturing sector firms. Incessant improvement considers as the only option for sustainable development and growth. The new products have been launched by firms at regular interval of time to stay updated with present market trends and followings. Recognising current status of the firm with respect to its competitors is of utmost importance for better strategy formulation and decision making. In this study electronics, garment and metal and machinery industries are chosen for an in-depth analysis because of enormous growth shown by them in past few years. The firms are categorised into three classes termed as innovative, mediocre and traditional on the basis of their new product growth rate (NPGR). Adaptive exponential functional linked artificial neural network (AEFLANN) along with other neural network models and conventional methods of classification has been employed. An extension of AEFLANN model using derivative-based (RLS) and derivative free (PSO) algorithm has been proposed. Comparative performance analysis for neural network and conventional classification algorithms has been made. Neural network classification models outperform other employed models in terms of classification accuracy. Journal: Int. J. of Business Information Systems Pages: 157-179 Issue: 2 Volume: 33 Year: 2020 Keywords: new product growth rate; NPGR; discriminant analysis; support vector machine; SVM; K-nearest neighbour; K-NN; multilayer perceptron; MLP; AEFLANN; particle swarm optimisation; PSO. File-URL: http://www.inderscience.com/link.php?id=105157 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:2:p:157-179 Template-Type: ReDIF-Article 1.0 Author-Name: M. Jawahar Author-X-Name-First: M. Author-X-Name-Last: Jawahar Author-Name: A. Sabari Author-X-Name-First: A. Author-X-Name-Last: Sabari Title: Survival study on privacy preservation-based security techniques for load balancing in cloud computing Abstract: In the field of information system, cloud computing is an emerging technology. Cloud computing employed with a network of remote server hosted on cloud to perform services on cloud data than the local server (Shen et al., 2017). Cloud act as a service provider to cloud user by ensuring many resources among the internet. Data security is the significant task (Jiang et al., 2015) to provide privacy on stored data for avoiding unauthorised access. Privacy preservation plays an essential role in providing security (Gholami and Laure, 2015) to the data access on cloud environment. In addition, balancing of load carry outs in cloud server to avoids the unauthorised access (Zhou et al., 2016). However, privacy and load balancing are the main concern to address the security issues on a cloud server. Therefore, our research work is focused on providing cloud security with load balancing in a cloud server. Journal: Int. J. of Business Information Systems Pages: 180-195 Issue: 2 Volume: 33 Year: 2020 Keywords: information system; business; cloud computing; cloud data storage; cloud server; cloud resources; service provider; data security; privacy preservation; load balancing; unauthorised access. File-URL: http://www.inderscience.com/link.php?id=105158 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:2:p:180-195 Template-Type: ReDIF-Article 1.0 Author-Name: Nirmalya Chakraborthy Author-X-Name-First: Nirmalya Author-X-Name-Last: Chakraborthy Author-Name: Vandna Sharma Author-X-Name-First: Vandna Author-X-Name-Last: Sharma Author-Name: Jayanthi Ranjan Author-X-Name-First: Jayanthi Author-X-Name-Last: Ranjan Title: Investigating employees' perception of the security of medical data: an empirical analysis from India Abstract: A large number of organisations are now considering medical data of employees as critical organisational information. Hence, these organisations are mandating their employees to submit medical checkups and health reports. This information is generally stored in electronic form within the organisation. The current study aims at analysing the perception of employees regarding issues surrounding the security of medical data in Indian organisations. A closed-ended questionnaire has been deployed to collect the responses. The respondents include employees of companies operating in the healthcare, telecom and information technology industries in India. The questionnaire was circulated in the physical and electronic mode. Convenience sampling has been deployed in order to select the respondents. The final sample includes responses from 372 respondents. Exploratory factor analysis has been utilised to obtain the factors considered relevant for analysing perceptions towards medical data security. Confirmatory factor analysis (CFA) has been deployed to test whether the various measures of different constructs are in accordance with their theoretical understanding. The interpretation and managerial implications have also been discussed. Journal: Int. J. of Business Information Systems Pages: 196-224 Issue: 2 Volume: 33 Year: 2020 Keywords: confirmatory factor analysis; CFA; employees' perception; medical data security; India. File-URL: http://www.inderscience.com/link.php?id=105159 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:2:p:196-224 Template-Type: ReDIF-Article 1.0 Author-Name: Wail El Hilali Author-X-Name-First: Wail El Author-X-Name-Last: Hilali Author-Name: Abdellah El Manouar Author-X-Name-First: Abdellah El Author-X-Name-Last: Manouar Title: Sustainability through information systems: how can information systems lead to sustainable business models? Abstract: Sustainability is the quest of almost every company nowadays. The rise of awareness, the willingness to reinforce the brand image and to cut costs are the main drivers that push companies to invest in this field. Finding a way to reduce environmental impact and to boost social prints without impacting revenues is the ultimate goal to reach. Many researches were done in order to find the secret 'sauce' to achieve sustainability including the adaptation of the business models. We propose to review in this article the most important ways adopted in order to reach this equilibrium. We focus after on business models and suggest a new way of thinking by using the power of information systems to reach sustainability. We introduce later the DEMATEL method to highlight the dynamics and the mutual impacts created by the business models' elements while trying to find the equilibrium between the economy, the society and the environment. We apply this approach on the case of a telecom operator in Morocco. Journal: Int. J. of Business Information Systems Pages: 225-249 Issue: 2 Volume: 33 Year: 2020 Keywords: sustainability; business models; information systems; sustainable business models; green IT; DEMATEL. File-URL: http://www.inderscience.com/link.php?id=105160 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:2:p:225-249 Template-Type: ReDIF-Article 1.0 Author-Name: G.P. Raja Author-X-Name-First: G.P. Author-X-Name-Last: Raja Author-Name: S. Mangai Author-X-Name-First: S. Author-X-Name-Last: Mangai Title: Investigation on optimisation, prioritising and weight allocation techniques for load balancing and controlling multimedia traffic in wireless mesh network Abstract: Wireless mesh network (WMN) is a type of wireless ad hoc network where radio nodes are wirelessly connected within sizable geographic area through mesh topology. The best path is identified by routing metrics to ensure efficient data transmission from source node to destination node. The performance of routing is concern with set of routing constraints such as bandwidth, network delay, energy consumption, load balancing and communication cost. The routing constraints are needed to be resolved to improve the WMN performance. In WSN, network load balancing plays a significant role to achieve effective routing without traffic. The energy consumption is an additional factor to provide high-quality data delivery at the destination end. Our research work is concentrated on developing the energy efficient and load balanced routing in WMN. Journal: Int. J. of Business Information Systems Pages: 250-266 Issue: 2 Volume: 33 Year: 2020 Keywords: mesh; interference; load-balancing; routing; energy consumption; wireless mesh networks; WMNs. File-URL: http://www.inderscience.com/link.php?id=105161 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:2:p:250-266 Template-Type: ReDIF-Article 1.0 Author-Name: Zaidoon Alhatabat Author-X-Name-First: Zaidoon Author-X-Name-Last: Alhatabat Title: The impact of ERP system's adoption on management accounting practices in the Jordanian manufacturing companies Abstract: This study aims to explore the impact of enterprise resource planning (ERP) implementation on management accounting practices (MAPs), and main attributes that influence the ERP implementation in Jordanian manufacturing companies. A questionnaire survey was distributed to Jordanian manufacturing companies. This study shows that ERP has connected and integrated a wide range of companies functions and resources, which offers them a new platform of information on how to manage their operations holistically. This can explain the considerable variation in the extent of MAPs' adoption among the Jordanian companies, and enterprise systems have the potential to facilitate both conventional and advanced MAPs. Dealing with changes in business operations, the best practice recommendations, and recommendations from different professional bodies were found as main institutional attributes leading to the use of ERP. Lack of sufficient support and lack of top management support were the two main other factors that may prevent ERP implementation in the Jordanian context. Journal: Int. J. of Business Information Systems Pages: 267-284 Issue: 2 Volume: 33 Year: 2020 Keywords: ERP systems; manufacturing companies; management accounting practices; MAPs; Jordan. File-URL: http://www.inderscience.com/link.php?id=105163 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:2:p:267-284 Template-Type: ReDIF-Article 1.0 Author-Name: Iñigo L. Ansorena Author-X-Name-First: Iñigo L. Author-X-Name-Last: Ansorena Author-Name: César López Ansorena Author-X-Name-First: César López Author-X-Name-Last: Ansorena Title: Managing uncertainty in ferry terminals: a machine learning approach Abstract: Ferry service across the Gibraltar Strait usually faces with the congestion problem at ferry terminals. Recognising the need to manage this problem, port managers must be prepared in advance to reduce waiting times, give space in the car park, coordinate ferry departures, etc. With this aim, we propose a machine learning methodology based on a classification and regression tree (CART) model. Thus, by means of the CART model, port managers can predict (with a certain error) the number of vehicles (or passengers) that will use the ferry terminal in the future. The accurate prediction that the model provides is crucial not only for port managers, but also for ferry operators. Our CART gives the predicted value and the measure of the expected error. Both are presented in sunburst graphs. Journal: Int. J. of Business Information Systems Pages: 285-297 Issue: 2 Volume: 33 Year: 2020 Keywords: classification and regression tree; CART; ferry terminals; decision trees; traffic prediction; passengers; vehicles; port management; classification; regression; machine learning. File-URL: http://www.inderscience.com/link.php?id=105164 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:2:p:285-297 Template-Type: ReDIF-Article 1.0 Author-Name: Adam Raja Basha Author-X-Name-First: Adam Raja Author-X-Name-Last: Basha Author-Name: Ganesan Sivakumar Author-X-Name-First: Ganesan Author-X-Name-Last: Sivakumar Title: An energy and delay aware optimal data aggregation using three fold algorithm for WSN Abstract: Wireless sensor networks (WSNs) have been regarded as an emerging and promising field in several applications like facility, health, environmental monitoring, military survival lance and target tracking. Due to their unique characteristics such networks suitable for those real-time applications, such as ease deployment, handling and self-organisation. The technical challenges in terms of energy and delay are need to address here and data aggregation is basic solution to solve those problems by forward useful data's to destination. However, the data and connection loss occurs in the data forwarding, here we propose energy and delay aware optimal data aggregation (EDODA). We make three main contributions in EDODA method: firstly, we propose a new clustering technique using an improved swarm optimisation (ISO) algorithm to make balanced clusters, which minimise the energy consumption. Secondly, the modified multi-fruit fly optimisation algorithm (MFOA) is used to determine aggregated nodes (AN). Thirdly, we introduce a new searching method using fish-food search (FFS) algorithm based on the destination functional characteristics, which provides routing between source-destination. The results show that the improvement of proposed EDODA method in terms of delay, energy and network lifetime. Journal: Int. J. of Business Information Systems Pages: 299-319 Issue: 3 Volume: 33 Year: 2020 Keywords: wireless sensor network; WSN; optimal partial aggregation; OPA; multi-fruit fly optimisation algorithm; MFOA; clustering; searching method; SM; time on task; ToT; fish-food searching algorithm; FFS; aggregation nodes. File-URL: http://www.inderscience.com/link.php?id=105827 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:3:p:299-319 Template-Type: ReDIF-Article 1.0 Author-Name: Seyed Hasan Hosseini Author-X-Name-First: Seyed Hasan Author-X-Name-Last: Hosseini Author-Name: Fatemeh Haghverdi Zadeh Author-X-Name-First: Fatemeh Haghverdi Author-X-Name-Last: Zadeh Author-Name: Majid Mohammad Shafiee Author-X-Name-First: Majid Mohammad Author-X-Name-Last: Shafiee Author-Name: Ebrahim Hajipour Author-X-Name-First: Ebrahim Author-X-Name-Last: Hajipour Title: The effect of price promotions on impulse buying: the mediating role of service innovation in fast moving consumer goods Abstract: With the global economic integration, the development of international activities reduce trade barriers in the exchange between countries, and the intensification of competition. Knowledge of customer preferences and encouraging them to buy has become vital for the survival and development of enterprises (specify consumer goods or fast rotation). FMCGS, the aim of this study is to explain the impact of price promotions on the process of immediate buying in goods of Isfahan that based on an infinite population, the sample is 384 people. The statistical society was customers of Hyper Star store. In order to collect data, a questionnaire is used with good reliability and validity and analysis of structural equations. The results at 95% confidence supported all the hypotheses. That is to say, price promotions had a positive effect on impulsive buying behaviour, pricing promotions had a positive effect on service innovation, and finally service innovation had a positive effect on impulsive buying behaviour. The other result of this study is a confirmation of the impact of price promotions mediator between service innovation and impulsive buying behaviour of customer's Hyper Star city. Journal: Int. J. of Business Information Systems Pages: 320-336 Issue: 3 Volume: 33 Year: 2020 Keywords: price promotion strategies; innovation services; impulse buying; fast moving consumer goods. File-URL: http://www.inderscience.com/link.php?id=105828 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:3:p:320-336 Template-Type: ReDIF-Article 1.0 Author-Name: Souvik Roy Author-X-Name-First: Souvik Author-X-Name-Last: Roy Author-Name: Santanu Mandal Author-X-Name-First: Santanu Author-X-Name-Last: Mandal Title: Antecedents and consequences to app engagement among young consumers in India Abstract: The purpose of this paper is to comprehend the causes and outcomes of smart phone application retention among young consumers belonging to generation Y in India. To address this question, we have proposed a construct called app engagement and have tried to establish antecedents and consequences of the same. This study conceptualises attachment with smart phone application as app engagement from customer brand engagement perspective. Based on insights from information technology and marketing perspectives, certain antecedents and consequents of app engagement are identified. We posit app interactivity and app involvement as antecedents of app engagement while trust, commitment and loyalty for apps as its valid consequences. PLS was used to analyse 232 completed survey responses for testing the validity of the proposed relationships. Findings suggested app interactivity and involvement contributes greatly for app engagement which in turn positively contributes towards the development of app trust, app commitment and app loyalty. Journal: Int. J. of Business Information Systems Pages: 337-359 Issue: 3 Volume: 33 Year: 2020 Keywords: app engagement; customer brand engagement; mobile apps; app involvement; app interactivity; app commitment; app trust; app loyalty; etc. File-URL: http://www.inderscience.com/link.php?id=105829 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:3:p:337-359 Template-Type: ReDIF-Article 1.0 Author-Name: Hossein Tehrani Author-X-Name-First: Hossein Author-X-Name-Last: Tehrani Author-Name: Asadollah Kordnaeij Author-X-Name-First: Asadollah Author-X-Name-Last: Kordnaeij Author-Name: Seyed Hamid Khodadad Hosseini Author-X-Name-First: Seyed Hamid Khodadad Author-X-Name-Last: Hosseini Author-Name: Asghar Moshabbaki Esfahani Author-X-Name-First: Asghar Moshabbaki Author-X-Name-Last: Esfahani Title: Designing infrastructures and requirements model of international markets development in ICT industry Abstract: As Iran needs to develop the competitiveness of companies active in the field of information and communication technology, researchers, according to reviewing studies and former research, at first, extracted two primary models of infrastructures and requirements. But, as extracted factors were not native and related to communications and information technology market, experts' views were used with both interview and Delphi methods. Research method is a mix of quality and quantity and its purpose is also developmental and applied. First, using interviews with ten experts, 60 factors were identified and 45 factors were also identified from literature, totally 105 factors were entered into Delphi stage. 15 experts agreed on 44 factors during three stages. Then, using the professional views of 110 experts and professionals in companies active in the field of ICT, 44 factors identified was classified using exploratory factor analysis. Results obtained classified factors into four groups that made the final configuration of model. Journal: Int. J. of Business Information Systems Pages: 360-382 Issue: 3 Volume: 33 Year: 2020 Keywords: ICT industry; international markets development; ICT market development; mixed method. File-URL: http://www.inderscience.com/link.php?id=105830 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:3:p:360-382 Template-Type: ReDIF-Article 1.0 Author-Name: Abdul Hameed Pitafi Author-X-Name-First: Abdul Hameed Author-X-Name-Last: Pitafi Author-Name: Shamsa Kanwal Author-X-Name-First: Shamsa Author-X-Name-Last: Kanwal Author-Name: Ali Nawaz Khan Author-X-Name-First: Ali Nawaz Author-X-Name-Last: Khan Title: Effects of perceived ease of use on SNSs-addiction through psychological dependence, habit: the moderating role of perceived usefulness Abstract: Social networking sites (SNSs) provide a public platform for communication, interaction, and socialisation. The intention behind conducting this research was to evaluate whether perceived ease of use and related factors influence SNSs addiction and to discover their connection with this excessive use. Theoretically, we developed a model which integrates perceived ease of use with habit and psychological dependence to predict social networking addiction and tested the model among university students in Pakistan. Further, we examined the moderating effect of the perceived usefulness of these connections. The link between perceived ease of use and social networking addiction and psychological dependence is moderated by perceived usefulness. However, perceived usefulness shows an insignificant moderating relationship with habit. This study data was collected online using a Google documents application on a sample of university students in Pakistan. In total, 336 samples were collected and analysed with SPSS version 21. The results show that Pakistani students tend to have higher SNSs addiction because of its perceived ease of use. Journal: Int. J. of Business Information Systems Pages: 383-407 Issue: 3 Volume: 33 Year: 2020 Keywords: SNSs addiction; social media; habit; technology acceptance model; TAM; student; perceived ease of use; PEOU; psychological dependence; perceived usefulness; habit; Pakistan. File-URL: http://www.inderscience.com/link.php?id=105831 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:3:p:383-407 Template-Type: ReDIF-Article 1.0 Author-Name: Sayed Majid Zanjani Author-X-Name-First: Sayed Majid Author-X-Name-Last: Zanjani Author-Name: Ali Shaemi Barzoki Author-X-Name-First: Ali Shaemi Author-X-Name-Last: Barzoki Author-Name: Ali Kazemi Author-X-Name-First: Ali Author-X-Name-Last: Kazemi Author-Name: Arash Shahin Author-X-Name-First: Arash Author-X-Name-Last: Shahin Title: Proposing a technical human resource competence model in cyberspace media: a qualitative approach Abstract: The purpose of this study is to identify the dimensions of the human capital capability model in the cyberspace of national media. This study is typically qualitative and the field study has been performed on the cyberspace experts in Islamic Republic of Iran Broadcasting (IRIB) organisation who have been selected and interviewed by semi-structured deep interview method. The interview continued with 26 experts to reach the theoretical saturation. Then, using content analysis technique, data analysis has been performed. Findings indicate that core competencies in the field of cyberspace can be explained in five core individual capabilities including competencies, knowledge and academic competencies, interpersonal and communication competencies, organisational competencies and virtualisation competencies. In addition, 85 subordinate competencies can be extracted out of the total results. Journal: Int. J. of Business Information Systems Pages: 429-445 Issue: 4 Volume: 33 Year: 2020 Keywords: human capital; competency; national media; cyberspace; qualitative approach; Islamic Republic of Iran Broadcasting; IRIB. File-URL: http://www.inderscience.com/link.php?id=105832 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:4:p:429-445 Template-Type: ReDIF-Article 1.0 Author-Name: Alireza Alizadeh Author-X-Name-First: Alireza Author-X-Name-Last: Alizadeh Author-Name: Mehri Chehrehpak Author-X-Name-First: Mehri Author-X-Name-Last: Chehrehpak Author-Name: Arash Khalili Nasr Author-X-Name-First: Arash Khalili Author-X-Name-Last: Nasr Author-Name: Samaneh Zamanifard Author-X-Name-First: Samaneh Author-X-Name-Last: Zamanifard Title: An empirical study on effective factors on adoption of cloud computing in electronic banking: a case study of Iran banking sector Abstract: Cloud computing as a new technology can provide significant advantages in electronic banking services. Adoption of this technology in e-banking services requires consideration of several factors. The main objective of this study is to identify and rank the effective factors on adoption of cloud computing in e-banking. The factors were identified from literature review in four dimension based on TOE and HOT-fit models (technological, human, environmental and organisational factors). As a result of this study, 16 factors were identified in four dimensions. Using fuzzy group decision-making model and pairwise comparison between factors (by a survey of 63 experts, academics and practical persons in the field), those factors were weighted and ranked. The results show that technical, environmental, human and organisational factors respectively should be considered for adoption of cloud computing in e-banking and especially 'privacy and security', 'political problems', 'complexity' and 'compatibility' are main factors in adoption of cloud computing in Iranian e-banking services. Journal: Int. J. of Business Information Systems Pages: 408-428 Issue: 3 Volume: 33 Year: 2020 Keywords: technology-organisation-environment model; electronic banking; cloud computing; human-organisational-technologic fit model; fuzzy multi-criteria decision-making; analytical hierarchy process; AHP. File-URL: http://www.inderscience.com/link.php?id=105833 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:3:p:408-428 Template-Type: ReDIF-Article 1.0 Author-Name: R. Vani Author-X-Name-First: R. Author-X-Name-Last: Vani Author-Name: K. Soundara Rajan Author-X-Name-First: K. Soundara Author-X-Name-Last: Rajan Title: Effective satellite image enhancement based on the discrete wavelet transform Abstract: Satellite image enhancement and restoration is scientifically possible by applying image processing and other soft computing techniques. In this study, a comparison of various existing satellite image resolution enhancement techniques in wavelet domain has been done. I propose a new satellite image enhancement technique based on DCWT-GWO. The novel technique employs the duel tree complex wavelets which, in relation to the classical wavelets, permit a faster execution of the wavelet transforms and furnish incredible flexibility in the generation of the wavelets. An effective system for noise reduction have designed in the backdrop of diverse categories of noise, where an optimal threshold is chosen for each sub band at diverse scales by means of the Gray Wolf optimisation (GWO) algorithm. The optimal threshold will denoise the image effectively. The fitness of the optimisation algorithm determine the quality of the image. Journal: Int. J. of Business Information Systems Pages: 446-471 Issue: 4 Volume: 33 Year: 2020 Keywords: satellite image enhancement; discrete complex wavelet transform; Gray Wolf optimisation; GWO. File-URL: http://www.inderscience.com/link.php?id=105834 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:4:p:446-471 Template-Type: ReDIF-Article 1.0 Author-Name: Radwan Al-Dwairi Author-X-Name-First: Radwan Author-X-Name-Last: Al-Dwairi Author-Name: Yousra Harb Author-X-Name-First: Yousra Author-X-Name-Last: Harb Author-Name: Issa Shehabat Author-X-Name-First: Issa Author-X-Name-Last: Shehabat Title: The role of social platforms in establishing brand awareness for B2C e-commerce: empirical study Abstract: Social media are computer-mediated technologies that facilitate and create an online environment. Hence, firms can use such media as an effective marketing and advertising tool to reach different categories of customers locally and globally and create brand awareness. Little evidence is available of how social media tools influence the creation of brand awareness among consumers. Also, not all companies are successful in this endeavour. Therefore, more research is essential in this domain. In response, this paper offers a good opportunity to seek and study the key factors that might participate in establishing such behaviour and proposes a model for such phenomena. Results of the study showed that e-WOM, user-generated-content, and product quality have a positive significant impact on customer's establishment of brand awareness. The results contribute to understanding of the value-enhancing potential of social media campaigns and demonstrate how the perception of brands is influenced through this new communication channel. Journal: Int. J. of Business Information Systems Pages: 488-504 Issue: 4 Volume: 33 Year: 2020 Keywords: social media; brand awareness; user-generated-content; electronic word-of-mouth; e-WOM; interactivity; information quality; credibility; intention. File-URL: http://www.inderscience.com/link.php?id=105835 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:4:p:488-504 Template-Type: ReDIF-Article 1.0 Author-Name: Alagirisamy Kamatchi Subbiah Sukumaran Author-X-Name-First: Alagirisamy Kamatchi Subbiah Author-X-Name-Last: Sukumaran Title: The endowment effect in the preference for non-monetary motivational factors Abstract: Employees attached more preference for current benefits of non-monetary factors than future benefits, confirming the endowment effect. The current benefits of motivation exhibited direct effect on employee performance. The distant benefits had no direct effect but exhibited mediation effect by contributing to the current benefits. The employees having low level of literacy and those in the operative cadre were more inclined towards the current benefits when compared with their counterparts. Marital status of the employees was found not influencing the preference for the current benefits. The study is probably the first to attempt an examination of the endowment effect on non-monetary motivational factors in employee performance. Journal: Int. J. of Business Information Systems Pages: 472-487 Issue: 4 Volume: 33 Year: 2020 Keywords: endowment effect; non-monetary motivational factors; current benefits; distant benefits; employee performance. File-URL: http://www.inderscience.com/link.php?id=105836 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:4:p:472-487 Template-Type: ReDIF-Article 1.0 Author-Name: Gaffar Hafiz Sagala Author-X-Name-First: Gaffar Hafiz Author-X-Name-Last: Sagala Author-Name: Sumiyana Author-X-Name-First: Author-X-Name-Last: Sumiyana Title: The intersection of hedonic and utilitarian values on integrated-social media retailers Abstract: This study investigated the e-commerce success using a new model that integrates the hedonic and utilitarian values. This study posits two new model constructed by Wang and Scheepers (2007) and Wang (2008). The study's results suggested that the hedonic and utilitarian values could explain users' behaviour, especially in their satisfaction and intention to repurchase. It also means that the unified hedonic and utilitarian concepts could improve the success model. Even though the most previous studies show that the utilitarian value-based model has a better goodness fit than that of the hedonic model, this study infers that both hedonic and utilitarian characteristics are alliance. This result implies that all system designers and developers should induce both hedonic and utilitarian contents into the information systems when they built. Because of this value integration, e-commerce managers could get broader market adoption and achieve their business sustainability. Journal: Int. J. of Business Information Systems Pages: 505-530 Issue: 4 Volume: 33 Year: 2020 Keywords: hedonic-utilitarian value; online retailers; IS-success; repurchase intentions. File-URL: http://www.inderscience.com/link.php?id=105837 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:4:p:505-530 Template-Type: ReDIF-Article 1.0 Author-Name: Miodrag Sretenovic Author-X-Name-First: Miodrag Author-X-Name-Last: Sretenovic Author-Name: Bozidar Kovacic Author-X-Name-First: Bozidar Author-X-Name-Last: Kovacic Title: Model payment order in the SEPA system Abstract: The process of modernisation, rationalisation and automation aimed at increasing productivity and cost-efficiency is not feasible without the continuous investment and application of modern information technology. Single Euro Payment Area (SEPA) is a single payment system in EUR, within and between the European Union (EU) member states and the European Economic Community (EEC). Performing payment transactions by manual or semi-automatic input (template) is time-consuming and includes a high probability of error. Development of a model for automating the execution of a payment order enables faster and errorless execution of payment transactions. This paper describes a platform for the exchange of digitised contents for payment orders in the SEPA system and methods used in the development of an automated system for the exchange of data with business banks. The paper presents the improvement in the execution of payment orders using the SEPA system and also offers directions for further development. Journal: Int. J. of Business Information Systems Pages: 531-548 Issue: 4 Volume: 33 Year: 2020 Keywords: Single Euro Payment Area; SEPA; e-business; payment system; payment order; data modelling; model payment order. File-URL: http://www.inderscience.com/link.php?id=105839 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:4:p:531-548 Template-Type: ReDIF-Article 1.0 Author-Name: Samar Rahi Author-X-Name-First: Samar Author-X-Name-Last: Rahi Author-Name: Mazuri Abd Ghani Author-X-Name-First: Mazuri Abd Author-X-Name-Last: Ghani Author-Name: Abdul Hafaz Ngah Author-X-Name-First: Abdul Hafaz Author-X-Name-Last: Ngah Title: Factors propelling the adoption of internet banking: the role of e-customer service, website design, brand image and customer satisfaction Abstract: In recent years, technology adoption has been seen as a critical and distinct topic in e-commerce research. Looking at the challenges in technology adoption faced by banking sector of Pakistan, this study examined the effect of website design, customer service and brand image on customer's intention to adopt internet banking. Additionally, customer satisfaction is integrated in theoretical framework as a mediating variable. The data for this study was collected from internet banking users. Structural equation modelling (SEM) has employed to evaluate the hypothesised relationships. The results of this study revealed that the adoption of internet banking in Pakistan is motivated by a set of specific factors (i.e., website design, e-customer service, customer satisfaction and brand image). Practically, these results will help policy makers to understand critical factors that influence on customer's intention to adopt internet banking in Pakistan. Finally, limitations and future research directions have been discussed. Journal: Int. J. of Business Information Systems Pages: 549-569 Issue: 4 Volume: 33 Year: 2020 Keywords: brand image; consumer satisfaction; mediation; e-customer service; internet banking; website design. File-URL: http://www.inderscience.com/link.php?id=105870 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:33:y:2020:i:4:p:549-569 Template-Type: ReDIF-Article 1.0 Author-Name: Ira Puspitasari Author-X-Name-First: Ira Author-X-Name-Last: Puspitasari Author-Name: Ferry Jie Author-X-Name-First: Ferry Author-X-Name-Last: Jie Title: Making the information technology-business alignment works: a framework of IT-based competitive strategy Abstract: Seamless IT-business integration enables superior performance and provides value creation opportunities for an enterprise to achieve a sustainable competitive advantage. Yet, creating IT-business alignment remains a challenge. Some users consider the existing IT-business alignment methodologies too complicated for practical implementation. This paper proposes a simplified and practical framework, an IT-based competitive strategy framework, to align an IT strategy with enterprise businesses based on a design science research methodology. The framework consists of three elements to formulate a comprehensive IT-based strategy, i.e., value drivers of IT implementation, competitive factors and an IT competitive strategy. The framework evaluation includes interviewing experts and practitioners, applying the proposed framework in an Indonesian enterprise and assessing the framework benefits on a qualitative basis. The observational evaluation with the experts concludes that the proposed framework is helpful for the targeted users. The framework application in a company also demonstrates the advantage and the usefulness of the proposed framework. Journal: Int. J. of Business Information Systems Pages: 59-82 Issue: 1 Volume: 34 Year: 2020 Keywords: IT-business alignment; IT-based competitive strategy; IT-business alignment framework; competitive strategy; IT strategy; IT management. File-URL: http://www.inderscience.com/link.php?id=106796 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:1:p:59-82 Template-Type: ReDIF-Article 1.0 Author-Name: Somnath Debnath Author-X-Name-First: Somnath Author-X-Name-Last: Debnath Title: Green IS - information system framework to support environmental sustainability of firms Abstract: With increasing awareness of sustainability issues, businesses are being scrutinised to reduce their ecological footprints and resource intensity. Information technology and systems (IT/IS) being the backbone to support information needs of firms, cannot shy away from the responsibility of supporting firms with sustainability choices, much of which has remained confined to short-term strategies like reducing energy usage and carbon footprint of IT landscape. By leveraging process-oriented view of organisational functions, we explore how green IS can partner with the business processes (green or red) to encapsulate inherent and desired environmental considerations and bring other IS elements like technologies, systems and users together to interact. This, we postulate, not only introduces elements like uncertainty, complexity and dynamism, that characterises green IS (as a field of study) and differentiates it from traditional IS, but also challenges green IS to deal with a new and evolving information space. Journal: Int. J. of Business Information Systems Pages: 83-103 Issue: 1 Volume: 34 Year: 2020 Keywords: green IS/IT; green business process; sustainability; process-based theory; emergence. File-URL: http://www.inderscience.com/link.php?id=106797 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:1:p:83-103 Template-Type: ReDIF-Article 1.0 Author-Name: U. Arul Author-X-Name-First: U. Author-X-Name-Last: Arul Author-Name: S. Prakash Author-X-Name-First: S. Author-X-Name-Last: Prakash Title: Toward automatic web service composition based on multilevel workflow orchestration and semantic web service discovery Abstract: Revolutionary development of service oriented architecture (SOA) fosters the integration of software components from different distributed platforms and facilitates modelling of web service composition. However, the existing four-stage framework used for automatic web service composition (AWSC), which has drawbacks and incompleteness in terms of dynamic change of user goals, adopting the functional properties for describing the behaviour of candidate services and implementing unified composition framework. To overcome these drawbacks, we propose a framework for automatic and dynamic service composition that requires adding advances of semantics to web services and modifying the existing four-stage framework. We provide a multilevel workflow orchestration using an enhanced five stage composition framework for achieving the dynamic change of user requests and scalability for automatic composition. This proposed framework can able to handle both functional and non-functional requirements through transformation techniques for providing a feasible composition solution. Furthermore, it provides a solution for the problem of discovering and selecting the most suitable service candidates using semantic web service discovery (SWSD) mechanism. Journal: Int. J. of Business Information Systems Pages: 128-156 Issue: 1 Volume: 34 Year: 2020 Keywords: service oriented architecture; SOA; non-functional requirements; workflow orchestration; service discovery; automatic web service composition; AWSC. File-URL: http://www.inderscience.com/link.php?id=106798 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:1:p:128-156 Template-Type: ReDIF-Article 1.0 Author-Name: Balkrishna E. Narkhede Author-X-Name-First: Balkrishna E. Author-X-Name-Last: Narkhede Author-Name: Rakesh D. Raut Author-X-Name-First: Rakesh D. Author-X-Name-Last: Raut Author-Name: Vaibhav S. Narwane Author-X-Name-First: Vaibhav S. Author-X-Name-Last: Narwane Author-Name: Bhaskar B. Gardas Author-X-Name-First: Bhaskar B. Author-X-Name-Last: Gardas Title: Cloud computing in healthcare - a vision, challenges and future directions Abstract: In the era of cloud computing (CC), many organisations have successfully adopted and leveraged CC capabilities to improve their business performance and economic performance. However, past literature on CC has put the limited focus on cloud-healthcare domain. In this context, this paper aims to provide a systematic literature review of cloud computing in healthcare (CCH) capabilities, usages, and other challenges across countries over a period of the healthcare industry. The paper presents the bibliometric analysis of research papers of 750 found on CC from 2011 to 2017 and after scrutinising 81 articles were considered for the review, which was related to CCH. This article contributes to theorising CC capabilities in the context of healthcare and provides future direction of research in this field. Journal: Int. J. of Business Information Systems Pages: 1-39 Issue: 1 Volume: 34 Year: 2020 Keywords: cloud computing; healthcare; Health 4.0; cloud health issues; big-data analytics. File-URL: http://www.inderscience.com/link.php?id=106799 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:1:p:1-39 Template-Type: ReDIF-Article 1.0 Author-Name: Durga Prasad Dube Author-X-Name-First: Durga Prasad Author-X-Name-Last: Dube Author-Name: R.P. Mohanty Author-X-Name-First: R.P. Author-X-Name-Last: Mohanty Title: Towards development of a cyber security capability maturity model Abstract: Business processes are increasingly becoming technology driven. Disruptive technologies like social, mobility, analytics and cloud (SMAC) and internet of things (IOTs) have made a paradigm shift in the information technology space. With this evolution, the cyber security threats to digital infrastructure also have been increasing manifold and are a concern for the sustenance of business growth scenario. There is a need for a continuous improvement program in the cyber security posture of the organisations to keep pace with the increasing threats. Capability maturity models help to achieve this purpose. This paper presents the formulation and validation of a new cyber security capability maturity model (CSCMM) by comparing the strengths and limitations of nine contemporary maturity models and performing an empirical analysis of inputs from 200 odd relevant cross industry sector professionals. CSCMM is expected to improve the cyber security posture of the organisations to combat to the new generation threats. Journal: Int. J. of Business Information Systems Pages: 104-127 Issue: 1 Volume: 34 Year: 2020 Keywords: information security; security controls; cyber security; continuous improvement plan; CIP; maturity model. File-URL: http://www.inderscience.com/link.php?id=106800 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:1:p:104-127 Template-Type: ReDIF-Article 1.0 Author-Name: R. Saravanakumar Author-X-Name-First: R. Author-X-Name-Last: Saravanakumar Author-Name: V.R. Vijaykumar Author-X-Name-First: V.R. Author-X-Name-Last: Vijaykumar Title: A compacted triple band antenna design for GSM, Wi-Fi and WiMAX communication schemes for information computation system Abstract: Recently, wireless communication devices like mobile phones are becoming increasingly popular. The aim of this paper is to design an antenna which can excite triple band operation with appreciable impedance bandwidth to combine WLAN/WiMAX communication specifications simultaneously in one device. A compacted triple band antenna is designed for global system for mobile (GSM) communications, Wi-Fi and WiMax-based applications. The proposed design comprehends a rectangular ring and S-shaped strip committed to the feed line. The dimension of the antenna is relatively small (16 × 20 mm<SUP align="right"><SMALL>2</SMALL></SUP>) and it can be operated over the frequency ranges of 1.6-1.85 GHz, 3.4-3.65 GHz and 4.95-5.8 GHz with reflection coefficient less than &minus;10 dB. The measured and simulated results expose that the proposed antenna design can well be operated in three desired bands. Journal: Int. J. of Business Information Systems Pages: 40-58 Issue: 1 Volume: 34 Year: 2020 Keywords: coplanar waveguide fed antenna; coplanar waveguide; CPW; Wi-Fi; WiMAX; global system for mobile; GSM; triple band antenna. File-URL: http://www.inderscience.com/link.php?id=106801 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:1:p:40-58 Template-Type: ReDIF-Article 1.0 Author-Name: Adri Swanepoel Author-X-Name-First: Adri Author-X-Name-Last: Swanepoel Author-Name: Alta Van Der Merwe Author-X-Name-First: Alta Van Der Author-X-Name-Last: Merwe Author-Name: Johan Van Loggerenberg Author-X-Name-First: Johan Van Author-X-Name-Last: Loggerenberg Title: An information systems ownership framework Abstract: Organisations deploy information systems (IS) with the exclusive intention to pursue their business objectives. Executive managers assign ownership of IS to business leaders, expecting them to leverage the IS towards achieving the objectives of the business areas. Many business leaders are reluctant to take ownership of the IS in their business areas, placing the organisation at risk that IS may not be optimally utilised and business areas not attaining their objectives. Little guidance exists to understand what 'taking ownership of IS' entails. In the research, a framework for understanding IS ownership was developed through a process of induction. The IS ownership framework discusses the different perspectives of the role-players with respect to defining IS ownership, the rationale for IS ownership, the criteria for having ownership and the rights, obligations and expectations associated with IS ownership. Journal: Int. J. of Business Information Systems Pages: 157-182 Issue: 2 Volume: 34 Year: 2020 Keywords: information systems; IS ownership; psychological IS ownership; formal IS ownership. File-URL: http://www.inderscience.com/link.php?id=108341 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:2:p:157-182 Template-Type: ReDIF-Article 1.0 Author-Name: Mannam Zamzeer Author-X-Name-First: Mannam Author-X-Name-Last: Zamzeer Author-Name: Yazan Alshamaileh Author-X-Name-First: Yazan Author-X-Name-Last: Alshamaileh Author-Name: Hamad Iqab Alsawalqah Author-X-Name-First: Hamad Iqab Author-X-Name-Last: Alsawalqah Author-Name: Malak Al-Hassan Author-X-Name-First: Malak Author-X-Name-Last: Al-Hassan Author-Name: Esraa Jalal Abu Fannas Author-X-Name-First: Esraa Jalal Abu Author-X-Name-Last: Fannas Author-Name: Sara Sameer Almubideen Author-X-Name-First: Sara Sameer Author-X-Name-Last: Almubideen Title: Determinants of cloud ERP adoption in Jordan: an exploratory study Abstract: Enterprise resource planning (ERP) systems are usually adopted through two major options: cloud computing or on-premise infrastructure. The issues related to hardware, servers, implementation costs, and facilities, which are necessary to run on-premise ERP systems, are rather great for small and mid-sized enterprises (SMEs). The purpose of this research is to highlight the factors influencing cloud ERP adoption among SMEs. The technological, organisational, and environmental (TOE) model will be used as a theoretical base. This qualitative, exploratory study gathers data from 13 different SMEs and cloud ERP service providers through semi-structured interviews, focusing on SMEs in Jordan. According to our results, support from both service providers and top management within the company play an important role in whether a firm adopts cloud ERP services, in addition to a number of other factors at varying rates. Research findings can be used by service providers and business owners to enhance their approach to cloud ERP by showing the reasons why some SMEs chose to adopt this technology and others did not. Cloud ERP providers need to intensify their efforts to build a progressive environment for their services that will eliminate any ambiguity regarding this type of technology. Journal: Int. J. of Business Information Systems Pages: 204-228 Issue: 2 Volume: 34 Year: 2020 Keywords: cloud; enterprise resource planning; ERP; TOE framework; Jordan; small and mid-sized enterprises; SMEs; information and communication technologies; ICT. File-URL: http://www.inderscience.com/link.php?id=108342 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:2:p:204-228 Template-Type: ReDIF-Article 1.0 Author-Name: Jose K. Puthur Author-X-Name-First: Jose K. Author-X-Name-Last: Puthur Author-Name: A.P. George Author-X-Name-First: A.P. Author-X-Name-Last: George Author-Name: Lakshman Mahadevan Author-X-Name-First: Lakshman Author-X-Name-Last: Mahadevan Title: Understanding citizen's continuance intention to use e-government services: the case of the Indian railway e-ticket booking site Abstract: The emergence and expansion of e-government initiatives has brought interesting facets of e-services on the internet. To sustain such initiatives, it is important to understand the factors that improve the users' intention to reuse such e-services. This research tries to identify the factors that influence the citizens to avail the e-service provided by the Ministry of Railways, Government of India. The result of this study shows that the two major determinants of technology acceptance model (TAM) namely perceived usefulness and perceived ease of use along with trust and computer self-efficacy explain over 70% of the variance in the user's intention to reuse the e-ticket booking site of the Indian railways. The findings show that the e-ticketing website should contain user-friendly, high-quality information content and excellent website quality in order to enhance citizen's intent to reuse their services. Journal: Int. J. of Business Information Systems Pages: 183-203 Issue: 2 Volume: 34 Year: 2020 Keywords: government; Indian railways; e-booking; intention to reuse; technology acceptance model; TAM; self-efficacy; perceived ease of use; perceived usefulness; trust; information quality; website quality. File-URL: http://www.inderscience.com/link.php?id=108343 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:2:p:183-203 Template-Type: ReDIF-Article 1.0 Author-Name: Soleil Farah Author-X-Name-First: Soleil Author-X-Name-Last: Farah Author-Name: Marc Bonnet Author-X-Name-First: Marc Author-X-Name-Last: Bonnet Author-Name: Kamar Damaj Author-X-Name-First: Kamar Author-X-Name-Last: Damaj Title: Discrepancies in information technology strategic alignment in healthcare Abstract: Information technology contributes significantly to the healthcare industry. Healthcare IT, if efficiently managed, can decrease expenses; enhance hospitals processes, patient satisfaction and care. From this perception, the necessity to improve information systems management becomes a significant governance and structural concern in hospitals. Therefore, it is fundamental to set an appropriate IT strategy, provide means to manage and implement it. IT strategic alignment is crucial to developing and maintaining all kind of information and communication that supports patients' treatment processes, business operations and ameliorates organisational social and economic performances. This study is a kind of action research project, and more specifically a qualimetrics intervention research methodology, a transformative approach, conducted in a private hospital in Lebanon. As technical systems are turning out to be more complex and indispensable to healthcare organisations, there is a rising awareness to preserve a sustainable environment, through maintaining intellectual, social and operational strategy of the organisation. Journal: Int. J. of Business Information Systems Pages: 273-292 Issue: 2 Volume: 34 Year: 2020 Keywords: IT strategic alignment; operational alignment; IT management; efficiency; sustainable environment; qualimetrics intervention research; healthcare; strategy-as-practice; IT implementation. File-URL: http://www.inderscience.com/link.php?id=108344 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:2:p:273-292 Template-Type: ReDIF-Article 1.0 Author-Name: Saeid Landarn Isfahani Author-X-Name-First: Saeid Landarn Author-X-Name-Last: Isfahani Author-Name: Hadi Teimouri Author-X-Name-First: Hadi Author-X-Name-Last: Teimouri Author-Name: Mehdi Abzari Author-X-Name-First: Mehdi Author-X-Name-Last: Abzari Title: Developing and presenting an organisational culture model based on dimensions of Hofstede model Abstract: The objective of this research is to explain and develop a model of the dominant organisational culture proposed for Fulad Mobarakeh Company. The methodology of this research is qualitative. The research population included senior managers of Fulad Company and professors of Isfahan University. Semi-structured interview was conducted with all of the subjects. Data analysis in the qualitative section was conducted based on three-step encoding of thematic analysis using Nvivo software. After examining the interviews, based on three western, traditional and Islamic subcultures, a dominant model of ruling culture in Fulad Mobarakeh Company was presented. It was confirmed by a reliable confirmatory factor analysis through LISREL software at the appropriate confidence level. According to the research results, the organisational culture model proposed for Fulad Mobarakeh Company includes the following categories and components: organisational collectivism, organisational authority and power interaction, lack of proportional uncertainty a version, organisational transgender perspective, and organisational attitudes balance. Journal: Int. J. of Business Information Systems Pages: 293-308 Issue: 2 Volume: 34 Year: 2020 Keywords: Western subculture; traditional subculture; Islamic subculture; dominant culture. File-URL: http://www.inderscience.com/link.php?id=108345 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:2:p:293-308 Template-Type: ReDIF-Article 1.0 Author-Name: M. Kavitha Author-X-Name-First: M. Author-X-Name-Last: Kavitha Author-Name: S. Palani Author-X-Name-First: S. Author-X-Name-Last: Palani Title: A comprehensive analysis for retinal image classification methods using real-time database Abstract: This paper proposes a comprehensive analysis to compare our two methods with some existing methods to prove the improvements of the proposed algorithm. Here, the comparative analysis is done by three phases like pre-processing, segmentation and classifier phase. For pre-processing, four noise removal filters like average, Laplacian, motion and unsharp are carried out to compare with Gaussian filter. The two segmentation algorithms like region growing and k-means segmentation are carried out to compare in proposed segmentation phase. For diabetic classification, the proposed classifier of Levenberg-Marquardt (LM) neural network against other four existing classifiers SCG-NN, adaptive neuro-fuzzy inference system and k-NN. Here, some different evaluation metrics such as PSNR, SSIM, sensitivity, specificity and accuracy are used to measure the performance. The test images are considered for performance analysis in real-time. The proposed approach obtained 97.5% in terms of accuracy for real-time database, which is high compared to existing techniques. Journal: Int. J. of Business Information Systems Pages: 229-252 Issue: 2 Volume: 34 Year: 2020 Keywords: abnormal; normal; hard; soft; diabetic retinopathy; DR; classifier; retinal image. File-URL: http://www.inderscience.com/link.php?id=108346 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:2:p:229-252 Template-Type: ReDIF-Article 1.0 Author-Name: B. Syam Author-X-Name-First: B. Author-X-Name-Last: Syam Author-Name: Y. Srinivasa Rao Author-X-Name-First: Y. Srinivasa Author-X-Name-Last: Rao Title: Feature set processing using multi-objective optimisation algorithm to improve content-based image retrieval system Abstract: We propose a framework of genetic algorithms to search for Pareto optimal solutions (i.e., non-dominated solutions) of multi-objective optimisation problems. Our approach differs from single-objective genetic algorithms in its selection procedure and elite presence strategy. The selection procedure in our genetic algorithms selects individuals for a crossover operation based on a sum of multiple objective functions. The characteristic feature of the selection procedure is that the weights attached to the multiple objective functions are not constant but randomly specified for each selection. This might most likely decry the classification accuracy and increase noise once it extracts type content type pictures. To avoid these drawbacks, a brand new technique is planned to induce retrieval performance. The implementation results show the effectiveness of projected optimisation technique in retrieving all pictures. Furthermore, the performance of the proposed technique is evaluated by comparing with the other optimised CBIR methods. Journal: Int. J. of Business Information Systems Pages: 253-272 Issue: 2 Volume: 34 Year: 2020 Keywords: multi-objective optimisation; genetic algorithms; GA; Pareto solutions; feature extraction. File-URL: http://www.inderscience.com/link.php?id=108347 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:2:p:253-272 Template-Type: ReDIF-Article 1.0 Author-Name: Raza Hasan Author-X-Name-First: Raza Author-X-Name-Last: Hasan Author-Name: Sellappan Palaniappan Author-X-Name-First: Sellappan Author-X-Name-Last: Palaniappan Author-Name: Salman Mahmood Author-X-Name-First: Salman Author-X-Name-Last: Mahmood Author-Name: Kamal Uddin Sarker Author-X-Name-First: Kamal Uddin Author-X-Name-Last: Sarker Author-Name: Ali Abbas Author-X-Name-First: Ali Author-X-Name-Last: Abbas Title: Modelling and predicting student's academic performance using classification data mining techniques Abstract: This study focuses on student success analysis and prediction modelling improving the quality in terms of teaching, delivery and satisfaction. Data mining techniques are used to analyse and predict the performance of the student in the specific module or within the timeline of the studies. Supervised learning approach has been adopted with different classification models were tested against the dataset distributed over different levels of study and specialisations. Student grades and online activity on the learning management system were considered as the factors to construct the classifying model. In this study, different algorithms were tested for efficiency and accuracy with the provided dataset for better prediction using WEKA. Random forest was found better and accurate in predicting the student's academic performance. Employing these techniques, it will lead to student preservation and strive for better student satisfaction. Journal: Int. J. of Business Information Systems Pages: 403-422 Issue: 3 Volume: 34 Year: 2020 Keywords: student prediction; learning management system; LMS; WEKA; data mining; student performance; decision tree; virtual learning environment; VLE; classification. File-URL: http://www.inderscience.com/link.php?id=108649 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:3:p:403-422 Template-Type: ReDIF-Article 1.0 Author-Name: Kamal Uddin Sarker Author-X-Name-First: Kamal Uddin Author-X-Name-Last: Sarker Author-Name: Aziz Bin Deraman Author-X-Name-First: Aziz Bin Author-X-Name-Last: Deraman Author-Name: Raza Hasan Author-X-Name-First: Raza Author-X-Name-Last: Hasan Title: Ontological practice for software quality control Abstract: Recent statistical report on software project has been reflected the significant software project failure rate is existed till now. Failure can be partial, complete or compromising in functional or non-functional factors. The EBSPM public software project data repository has been analysed to reflect the relationship among cost, time, effective hours and functional points to identify eternal influencing factors. The literature review has identified the root causes of failure. Software quality control is a formal approach to make the project successful but until now ambiguous with the integration of quality factors. Our proposed ontology reduces the complexity of project management. This research has established the way of developing an ontology by including maximum quality factors. The way of collaborative working is included in the ontology to ensure formal, transparent, accountable and responsible manner. The ontology model is developed with descriptive logic and diagrams. Theoretical evaluation has been done at the end of the research based on the criteria of standardisation organisations. Journal: Int. J. of Business Information Systems Pages: 355-372 Issue: 3 Volume: 34 Year: 2020 Keywords: software project failure rate; understanding project failure; project failure reasons; ontology; software quality control; descriptive logic. File-URL: http://www.inderscience.com/link.php?id=108650 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:3:p:355-372 Template-Type: ReDIF-Article 1.0 Author-Name: Harry Chandra Author-X-Name-First: Harry Author-X-Name-Last: Chandra Title: Experimental results on change data capture methods implementation in different data structures to support real-time data warehouse Abstract: The need for rapid decision making in the organisation, causing the importance of developing a real-time data warehouse system. In addition, what also needs to be considered is how to make the extract, transform, load (ETL) processes carried out, would not interfere the performance of the operational database being used. One of the methods that can be used is change data capture. Nowadays, the data sources that companies used for many operations are usually coming from different sources. The proposed research will identified which one is the best change data capture method from three types of methods in three database application for each type of data structure to be tested, that supports the RTDW system making process. From the results of research conducted it is proved that the best change data capture method is different for each type of data source tested in the same environment. Journal: Int. J. of Business Information Systems Pages: 373-402 Issue: 3 Volume: 34 Year: 2020 Keywords: real-time data warehouse; RTDW; extract; transform; load; ETL; change data capture; data structures model; log-based; timestamp on file; timestamp on rows; trigger; replication. File-URL: http://www.inderscience.com/link.php?id=108651 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:3:p:373-402 Template-Type: ReDIF-Article 1.0 Author-Name: Irene Wei Kiong Ting Author-X-Name-First: Irene Wei Kiong Author-X-Name-Last: Ting Author-Name: Sui Hai Juan Author-X-Name-First: Sui Hai Author-X-Name-Last: Juan Author-Name: Mohd Ridzuan Darun Author-X-Name-First: Mohd Ridzuan Author-X-Name-Last: Darun Author-Name: Liu Yao Author-X-Name-First: Liu Author-X-Name-Last: Yao Author-Name: Qian Long Kweh Author-X-Name-First: Qian Long Author-X-Name-Last: Kweh Title: The impact of knowledge creation on employee engagement from the perspectives of exploitation and exploration Abstract: The main purpose of this study is to assess the impacts of knowledge creation on employee engagement from both exploration and exploitation perspectives. After identifying that knowledge creation could facilitate employee engagement from a literature review, the study proposed a model of knowledge creation toward employee engagement. A survey questionnaire was developed accordingly. With a stratified sampling method, data were collected from the academic staff of one public and one private university located in Malaysia. A total of 200 academic staff members participated in this study. Linear regression analysis was performed to test how knowledge creation (i.e., exploration and exploitation) affects employee engagement. Statistical results show that the exploration and exploitation of knowledge creation positively and significantly affect employee engagement. The proposed model could aid universities in utilising knowledge creation practices to engage employees so as to attain and sustain competitive advantage. Journal: Int. J. of Business Information Systems Pages: 423-446 Issue: 3 Volume: 34 Year: 2020 Keywords: knowledge creation; exploitation; exploration; employee engagement. File-URL: http://www.inderscience.com/link.php?id=108652 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:3:p:423-446 Template-Type: ReDIF-Article 1.0 Author-Name: Michal Halaška Author-X-Name-First: Michal Author-X-Name-Last: Halaška Author-Name: Roman Šperka Author-X-Name-First: Roman Author-X-Name-Last: Šperka Title: Managing the business processes under the influence of Industry 4.0: case study of loan application Abstract: It is intended that the digital technologies and enterprise information systems are aligned with underlying business and manufacturing processes to perform at the highest levels in companies. The focus of the paper is on operational processes running in companies from different perspectives based on state-of-the-art of Industry 4.0 concept. It discusses the potential of process mining techniques for Industry 4.0. The core of the paper demonstrates how can process mining method enhance elements of Industry 4.0 concept through case study from financial sector with the emphasis given on efficiency and monitoring of a loan process. The research shows that management of business and manufacturing processes is very important due to the properties of processes of Industry 4.0 concept like, e.g., self-organisation, autonomy, decentralisation, that is seriously challenging to manage. The introduced methodology could help companies to diagnose issues in their operational processes and thus brings a completive advantage when implemented. Journal: Int. J. of Business Information Systems Pages: 312-329 Issue: 3 Volume: 34 Year: 2020 Keywords: Industry 4.0; processes; process mining; model; business process management; BPM; PM. File-URL: http://www.inderscience.com/link.php?id=108660 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:3:p:312-329 Template-Type: ReDIF-Article 1.0 Author-Name: Joseph Jeya Anand Selvaraj Author-X-Name-First: Joseph Jeya Anand Author-X-Name-Last: Selvaraj Author-Name: J. Reeves Wesley Author-X-Name-First: J. Reeves Author-X-Name-Last: Wesley Title: Modelling performance of supply chain system and its antecedents: an empirical study Abstract: Rapidly changing global business environment makes the supply chain to face numerous challenges and sets rigorous target requirements for continuing the operations. To sustain in this unpredictable environment firm needs strategy on supply chain flexibility (SCF). We intend to empirically examine the impact of supply chain flexibility on supply chain performance (SCP) and also to identify the antecedent variables to SCF. This study includes 249 samples from manufacturing industry. We used structural equation model with a partial least square (PLS-SEM) approach for examining the model and SmartPLS 2.0 software was used for analysis. The result indicates that the SCF significantly contributes to the supply chain performance namely demand management, supply chain reliability (SCR) and supply chain knowledge development. The mediation analysis shows that SCF partially mediates the relationships between supply chain capabilities and supply chain performance. The findings contribute to the existing literature and also provide direction for further research in SCF. Journal: Int. J. of Business Information Systems Pages: 330-354 Issue: 3 Volume: 34 Year: 2020 Keywords: supply chain flexibility; SCF; supply chain performance; SCP; demand management; supply chain reliability; SCR; knowledge development; information management; environmental uncertainty; risk management. File-URL: http://www.inderscience.com/link.php?id=108661 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:3:p:330-354 Template-Type: ReDIF-Article 1.0 Author-Name: Joseph Jeya Anand Selvaraj Author-X-Name-First: Joseph Jeya Anand Author-X-Name-Last: Selvaraj Author-Name: J. Reeves Wesley Author-X-Name-First: J. Reeves Author-X-Name-Last: Wesley Title: Integrated supply chain risk management capabilities and its impact on supply chain demand management - an empirical study Abstract: Supply chain risk management has drawn tremendous attention from academic researchers and practitioners in the recent period. Several attempts were made by the practitioners and academicians to understand supply chain risks and their sources. As the supply chain environment is getting sophisticated day by day, the understanding of supply chain becomes increasingly challenging and need of the hour. This empirical paper attempts to understand the sources of supply chain risk and its effect on supply chain demand management. Survey instrument was administered to collect response from the manufacturing companies in India. Data was analysed with the help of PLS and SmartPLS 2.0 M3 was utilised to compute PLS. The result shows that the variables like supply management capability, supply chain information management and supply chain environmental uncertainty management capability are having positive impact on supply chain risk as well as on supply chain demand management. These findings will provide various insights for the practitioners and be used as a knowledge repository in the area of supply chain risk management. Journal: Int. J. of Business Information Systems Pages: 447-462 Issue: 3 Volume: 34 Year: 2020 Keywords: supply chain risk management; supply chain demand management; supply management; supply chain information management; supply chain environmental uncertainty management capability. File-URL: http://www.inderscience.com/link.php?id=108691 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:3:p:447-462 Template-Type: ReDIF-Article 1.0 Author-Name: Meenakshi Jakhar Author-X-Name-First: Meenakshi Author-X-Name-Last: Jakhar Author-Name: Sanjay Kumar Author-X-Name-First: Sanjay Author-X-Name-Last: Kumar Title: Role of contextual factors in influencing user evaluation of information system: an analytic hierarchical process approach Abstract: Continuous evaluation of information systems (IS) is critical for their improvement. The context in which a system is embedded is a critical determinant for evaluation of its success. The paper explores the role of contextual factors in impacting the user evaluation of IS with regards to two key dimensions: information quality (IQ) and interface usability (IU), using a multi criteria decision making (MCDM) technique, analytic hierarchical process. The contextual factors include organisation size, industry of operation, type of IS, functional area and managerial level of user. The results show that excluding industry, all contextual factors significantly influence the user perception of IS evaluation. Additionally, IQ attributes of accuracy and reliability and IU attributes of efficiency and guidance are perceived as most significant by the users for IS evaluation. Journal: Int. J. of Business Information Systems Pages: 463-487 Issue: 4 Volume: 34 Year: 2020 Keywords: information system evaluation; information quality; interface usability; user perception; contextual factors; analytic hierarchical process; AHP. File-URL: http://www.inderscience.com/link.php?id=109014 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:4:p:463-487 Template-Type: ReDIF-Article 1.0 Author-Name: Amir Karbassi Yazdi Author-X-Name-First: Amir Karbassi Author-X-Name-Last: Yazdi Author-Name: Yong J. Wang Author-X-Name-First: Yong J. Author-X-Name-Last: Wang Author-Name: Ghanbar Abbaspour Esfeden Author-X-Name-First: Ghanbar Abbaspour Author-X-Name-Last: Esfeden Title: Road map for the implementation of enterprise resource planning: a grey relational analysis approach Abstract: Helping managers effectively allocate limited strategic resources in the organisation, enterprise resource planning (ERP) is one of the most important organisational systems that assist accurate and on-time decisions. The aim of this study is to rank critical successful factors (CSFs) for the implementation of ERP in the insurance industry. Although many organisations have adopted ERP, only a few of them are able to achieve the strategic goals. In this study, CSFs for ERP implementation are identified and then ranked by employing grey relational analysis (GRA). The results reveal 12 CSFs, and among them, organisational culture, advanced technology, and staff are considered the highest priority. Based on the results, research and managerial implications are provided. Journal: Int. J. of Business Information Systems Pages: 488-511 Issue: 4 Volume: 34 Year: 2020 Keywords: enterprise resource planning; ERP; uncertainty environment; grey relational analysis; GRA; critical successful factors; CSFs. File-URL: http://www.inderscience.com/link.php?id=109017 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:4:p:488-511 Template-Type: ReDIF-Article 1.0 Author-Name: João Luiz Soares Author-X-Name-First: João Luiz Author-X-Name-Last: Soares Author-Name: Juliana Maria Magalhães Christino Author-X-Name-First: Juliana Maria Magalhães Author-X-Name-Last: Christino Author-Name: Marlusa De Sevilha Gosling Author-X-Name-First: Marlusa De Sevilha Author-X-Name-Last: Gosling Author-Name: Luciana Alves Rodas Vera Author-X-Name-First: Luciana Alves Rodas Author-X-Name-Last: Vera Author-Name: Érico Aurélio Abreu Cardozo Author-X-Name-First: Érico Aurélio Abreu Author-X-Name-Last: Cardozo Title: Acceptance and use of e-hailing technology: a study of Uber based on the UTAUT2 model Abstract: For the first time in Brazil, an article presents an assessment of the technology employed in the provision of the e-hailing sharing economy service from the perspective of the unified theory of acceptance and use of technology 2 (UTAUT2), developed by Venkatesh et al. (2012). It aims at providing an understanding of the factors that predict the behavioural intention of the service. In order to achieve this goal, 311 users of the Uber service in Brazil were interviewed for a survey. Uber, as an e-hailing service, enjoys significant use in Brazil and worldwide. The analysis of the data was done by means of structural equation modelling methods. The results pointed out that the factors price value, performance expectancy and habit were the most relevant aspects influencing the customer's choice of e-hailing. Journal: Int. J. of Business Information Systems Pages: 512-535 Issue: 4 Volume: 34 Year: 2020 Keywords: sharing economy; e-hailing; electronic hailing; Uber; UTAUT2. File-URL: http://www.inderscience.com/link.php?id=109019 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:4:p:512-535 Template-Type: ReDIF-Article 1.0 Author-Name: Sruthi Sivakumar Author-X-Name-First: Sruthi Author-X-Name-Last: Sivakumar Author-Name: S. Padmavathi Author-X-Name-First: S. Author-X-Name-Last: Padmavathi Title: An e-health decision support framework to predict the heart disorders Abstract: The current evolutionary usage of data mining techniques can be imparted for the development of medical applications to analyse the health metric. The web-based decision support framework proposed in this work would provide the pre-guidance report based on the decision generated by Bayesian network analysis over the disease dataset. The report is generated in adherence to the mined disease patterns over the patient's non-medical and medical factors which are obtained from the past medical records and predict the possibility of getting the disease for the given similar health metrics. The Bayesian model builds a decision model by analysing the casual intervention effects of the non-medical and medical factors of each individual. The decision model would generate a pre-guidance health report based on the analysed probabilistic chances of getting the heart disorder. The predicted report is a prognostic analysis of the health metric of the individual and suspects their possibility of getting affected by heart disease. Journal: Int. J. of Business Information Systems Pages: 594-614 Issue: 4 Volume: 34 Year: 2020 Keywords: Bayesian networks; disease pattern analysis; past-clinician heart disease data; e-healthcare; electronic healthcare. File-URL: http://www.inderscience.com/link.php?id=109023 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:4:p:594-614 Template-Type: ReDIF-Article 1.0 Author-Name: Yekti Wirani Author-X-Name-First: Yekti Author-X-Name-Last: Wirani Author-Name: Achmad Nizar Hidayanto Author-X-Name-First: Achmad Nizar Author-X-Name-Last: Hidayanto Author-Name: Muhammad Rifki Shihab Author-X-Name-First: Muhammad Rifki Author-X-Name-Last: Shihab Title: Factors affecting acceptance of internet banking with technology-organisation-environment framework: a perspective of corporate customer in Indonesia Abstract: This study is conducted to analyse factors that affect acceptance of internet banking in Indonesia from corporate customers perspective. The proposed model in this research using technology-organisation-environment (TOE) framework. This model was tested by the structural equation modelling (SEM) using AMOS 22 software. The analysis result of 334 respondents show corporate customers in Indonesia tend to consider five factor that affect acceptance of internet banking. Concerning internet banking characteristic, it was also proven that perceived cost, security, top management support, service provider support, and government support affect on internet banking acceptance. Journal: Int. J. of Business Information Systems Pages: 560-593 Issue: 4 Volume: 34 Year: 2020 Keywords: technology-organisation-environment; TOE; technology, organisation, environment; technological; organisational; environmental; internet banking; IB; corporate internet banking; internet banking acceptance; corporate customer; Indonesia. File-URL: http://www.inderscience.com/link.php?id=109027 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:4:p:560-593 Template-Type: ReDIF-Article 1.0 Author-Name: P. Karthikeyan Author-X-Name-First: P. Author-X-Name-Last: Karthikeyan Author-Name: Rinta Soni Author-X-Name-First: Rinta Author-X-Name-Last: Soni Title: A hybrid PSO optimised virtual machine scheduling algorithm in cloud computing Abstract: The service to the end user in cloud computing is offered as virtual machine instances as demanded for a specified duration of time and billed on pay per use basis. A major problem faced in cloud computing is the virtual machine scheduling problem. The existing algorithms efficiently cannot satisfy the requirements with respect to resource utilisation, bandwidth utilisation, and cost. Also, most of them are of the fixed type which leads to wastage of resources. To overcome these problems, the hybrid particle swarm optimisation (HPSO) algorithm is proposed by efficiently allocating the resources to the users. This algorithm combines the genetic algorithm (GA) and the variable neighbourhood search (VNS) algorithm with the particle swarm optimisation (PSO) technique to increase the utilisation rate of the virtual machine as well as to minimise the total completion time. The proposed system is evaluated by performing simulations. The experimental results show that the proposed algorithm minimises the total completion time and increase the resource utilisation than PSO, GA and VNS algorithm. Journal: Int. J. of Business Information Systems Pages: 536-559 Issue: 4 Volume: 34 Year: 2020 Keywords: cloud computing; particle swarm optimisation; PSO; variable neighbourhood search; VNS; genetic algorithm; GA. File-URL: http://www.inderscience.com/link.php?id=109028 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:34:y:2020:i:4:p:536-559 Template-Type: ReDIF-Article 1.0 Author-Name: Lu Man Hong Author-X-Name-First: Lu Man Author-X-Name-Last: Hong Author-Name: Noorshella Binti Che Nawi Author-X-Name-First: Noorshella Binti Che Author-X-Name-Last: Nawi Author-Name: Nurul Hasliana Hamsani Author-X-Name-First: Nurul Hasliana Author-X-Name-Last: Hamsani Author-Name: Wan Farha Wan Zulkiffli Author-X-Name-First: Wan Farha Wan Author-X-Name-Last: Zulkiffli Title: Online store image effect on perceived risks towards online purchasing behaviour Abstract: Online consumers have their own risk perception known as perceived risks. If consumers detected a variety of risks with the online purchase, consequently it will decrease the intention to shop online. The purpose of this paper is to examine the relationships between online store image towards perceived risks (financial, product-performance, time, delivery, psychological, privacy, social, and after-sale risks) and the relationship between perceived risks towards online purchasing behaviour. Data collected from 330 respondents who have experience in online purchasing suggested that online store images have influence financial, product-performance, time, psychological, social, and after-sale risks. Surprisingly, online store image has no effect on privacy and delivery risks. Meanwhile, financial, psychological, social and after-sale risks have influence on online purchasing behaviour. In other words, increased risk in product performance, financial, psychological and after-sale risks influence the online purchasing behaviour by reducing the intention to purchase the product. Therefore, online purchase platform providers, online retailers and online marketers should identify the online store image that is capable to reduce consumers' perceived risks thus leading to a positive purchasing behaviour. Additionally, consumers can gain knowledge about the risks that might be faced during online shopping activities. Journal: Int. J. of Business Information Systems Pages: 27-44 Issue: 1 Volume: 35 Year: 2020 Keywords: online purchasing behaviour; online store image; perceived risks. File-URL: http://www.inderscience.com/link.php?id=109530 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:1:p:27-44 Template-Type: ReDIF-Article 1.0 Author-Name: Mohd Haniff Jedin Author-X-Name-First: Mohd Haniff Author-X-Name-Last: Jedin Author-Name: Kohila Ranjini Annathurai Author-X-Name-First: Kohila Ranjini Author-X-Name-Last: Annathurai Title: Exploring travellers booking factors through online booking agency Abstract: The aim of this study is to explore the factors that travellers search for when booking the hotel through online travel agency. A survey and convenience sampling method were used in this study. For the data analysis, the researcher used 398 questionnaires which were distributed at Penang International Airport, Malaysia. The questionnaires were distributed among the travellers who travel through aviation industry. Result shows that exploratory factor analysis has identified 13 key factors of which travellers refer the most. Moreover, the result shows that, this factor analysis is appropriate and do have patterned relationship amongst the variables. Furthermore, this study provides a clear understanding for online travel agency regarding the needs of the travellers as this study helps the online travel agency to identify the factors that lead the travellers to repurchase their services which is indirectly helps the online travel agency in generating profits. Journal: Int. J. of Business Information Systems Pages: 45-62 Issue: 1 Volume: 35 Year: 2020 Keywords: hotel online booking; online travel agency; aviation travellers. File-URL: http://www.inderscience.com/link.php?id=109531 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:1:p:45-62 Template-Type: ReDIF-Article 1.0 Author-Name: Fowokemi Alaba Ogedengbe Author-X-Name-First: Fowokemi Alaba Author-X-Name-Last: Ogedengbe Author-Name: Yurita Yakimin Abdul-Talib Author-X-Name-First: Yurita Yakimin Author-X-Name-Last: Abdul-Talib Title: Factors influencing electronic banking continuance usage intention in developing economies: a study of Nigeria Abstract: The purpose of this study is to examine the factors that determine bank customers' satisfaction and continuance usage intention of electronic banking (e-banking). Using the expectation-confirmation model (ECM), the study developed a theoretical framework to explain how bank customers develop their satisfaction and intention to continue use the e-banking. To test the proposed model, the authors test its validity on data collected from Nigerian students in a public university. The result indicates that confirmation of expectation influences e-banking user's satisfaction. Perceived privacy and satisfaction are factors that influence user's continuance usage behaviour while perceived security and perceived privacy do not have an impact on user's satisfaction. Moreover, the study finds out that perceived security does not have an influence on continuance usage behaviour of e-banking users. Journal: Int. J. of Business Information Systems Pages: 63-87 Issue: 1 Volume: 35 Year: 2020 Keywords: Nigeria; continuance usage intention; e-banking; perceived security; perceived privacy; confirmation of expectation; satisfaction. File-URL: http://www.inderscience.com/link.php?id=109541 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:1:p:63-87 Template-Type: ReDIF-Article 1.0 Author-Name: Ku Maisurah Ku Bahador Author-X-Name-First: Ku Maisurah Ku Author-X-Name-Last: Bahador Author-Name: Abrar Haider Author-X-Name-First: Abrar Author-X-Name-Last: Haider Title: Enhancing information technology-related skills among accounting practitioners Abstract: Concerns about IT skills and soft skills associated with accounting practices have opened the eyes of many parties, including professional bodies, institutions of higher learning and academics worldwide. In this regard, tertiary institutions have sought to incorporate the elements of technology-related skills in the accounting curriculum. However, the skills gap between accounting graduates and employers' expectations still exists. Therefore, there is a need for accounting practitioners to improve their technological skills in their profession. Hence, this study discusses findings on the approach, which enhances skills of information technology among accounting practitioners, especially those operating in Malaysian accounting firms. A qualitative method with case study approach has been used to identify the way accounting practitioners develop or enhance their IT-related skills. Four key approaches have been identified, i.e., formal education, training, work experience and job enrichment. This study contributes significantly to the academics and professional bodies and enhances IT-related skills within the accounting profession. Journal: Int. J. of Business Information Systems Pages: 88-109 Issue: 1 Volume: 35 Year: 2020 Keywords: enhancing information technology skills; information approaches; technology-related skills; accounting practitioners; accounting firms; Malaysia. File-URL: http://www.inderscience.com/link.php?id=109554 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:1:p:88-109 Template-Type: ReDIF-Article 1.0 Author-Name: Yong Dirgiatmo Author-X-Name-First: Yong Author-X-Name-Last: Dirgiatmo Author-Name: Zarifah Abdullah Author-X-Name-First: Zarifah Author-X-Name-Last: Abdullah Author-Name: Raja Haslinda Raja Mohd. Ali Author-X-Name-First: Raja Haslinda Raja Mohd. Author-X-Name-Last: Ali Title: Social media practices in Indonesian SMEs Abstract: This paper explains the importance of understanding the practice of social media in small and medium enterprises (SMEs) in the context of performance enhancement. Data was collected through surveys and in-depth interviews on 220 manufacturing SMEs in the former Surakarta Residency, Central Java Province, Indonesia. Samples are manufacturing SMEs that produce clothing and batik sarongs, furniture and rattan crafts, metal/copper crafts, food and cake industries, leather shoes and bags industries, guitars makers, and herbal medicine industries. Descriptive analysis and qualitative content analysis are used to explain the use of social media by SMEs. The findings indicate that social media are utilised by SMEs to support their business objectives and activities, and have a positive impact on improving company performance both financially and non-financially, although the level of understanding of the benefits of social media use by SMEs is still low. Journal: Int. J. of Business Information Systems Pages: 3-26 Issue: 1 Volume: 35 Year: 2020 Keywords: small and medium enterprises; SMEs; social media; company performance. File-URL: http://www.inderscience.com/link.php?id=109556 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:1:p:3-26 Template-Type: ReDIF-Article 1.0 Author-Name: Alencar Bravo Author-X-Name-First: Alencar Author-X-Name-Last: Bravo Author-Name: Darli Rodrigues Vieira Author-X-Name-First: Darli Rodrigues Author-X-Name-Last: Vieira Title: Meta-analytical structural modelling of virtual communities: the case of professional and non-professional users Abstract: Currently, the factors that motivate knowledge-sharing process in a virtual community (VC) remain unclear. VCs exist in two different but similar scenarios. The first scenario involves professional virtual communities (PVCs) formed by professionals in similar areas looking to solve common problems. PVCs within a company often work to address similar problems in multiple plants and countries. The second scenario involves non-professional virtual communities (NPVCs). This study discusses some factors that affect knowledge sharing in virtual communities and compares the effects and behaviours between PVCs and NPVCs. We investigate these issues by quantitatively reviewing the available literature using meta-analytical structural equation modelling (MASEM) for both PVCs and NPVCs to evaluate the moderating effects of conventional professional knowledge-sharing methods. Although trust was established as a crucial element in both models, the factors associated with each model differed substantially. The absolute values of the correspondence of trust with self-efficacy and with knowledge sharing were lower for PVCs than for NPVCs. This research revealed the singularities of these different information systems applied to businesses. Journal: Int. J. of Business Information Systems Pages: 111-131 Issue: 2 Volume: 35 Year: 2020 Keywords: virtual communities; knowledge sharing; structural model; group work; distance learning; information systems; business; motivation; MASEM; meta-analysis. File-URL: http://www.inderscience.com/link.php?id=110167 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:2:p:111-131 Template-Type: ReDIF-Article 1.0 Author-Name: Faris Abuhashish Author-X-Name-First: Faris Author-X-Name-Last: Abuhashish Author-Name: Khalid Al-Tahat Author-X-Name-First: Khalid Author-X-Name-Last: Al-Tahat Title: Readiness research for implementing ERP systems: a case study Abstract: This research paper describes the scope of the enterprise resource planning (ERP) roadmap recommendation for the Arab Open University (AOU) Jordan branch administrative services. It provides a high-level overview of the key processes, the major technologies supporting those processes, and the state of readiness for an ERP implementation. It also describes the result of the analysis of the various four alternatives which were identified as the most viable options for implementation of an ERP solution. Furthermore, the research also assesses the high-level 'As-Is' business processes against the standard norms and best practices of 'world-class' higher education institutions and their applicability to the ERP implementation at AOU. Journal: Int. J. of Business Information Systems Pages: 167-184 Issue: 2 Volume: 35 Year: 2020 Keywords: enterprise resource planning; ERP; framework; case study; AOU-Jordan. File-URL: http://www.inderscience.com/link.php?id=110168 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:2:p:167-184 Template-Type: ReDIF-Article 1.0 Author-Name: Negin Akbarei Author-X-Name-First: Negin Author-X-Name-Last: Akbarei Author-Name: Mostafa Vaezi Monfard Author-X-Name-First: Mostafa Vaezi Author-X-Name-Last: Monfard Author-Name: Elahe Sarfi Author-X-Name-First: Elahe Author-X-Name-Last: Sarfi Title: The performance evaluation of banks using balanced scorecard, fuzzy AHP and fuzzy TOPSIS techniques and the offering of solutions to performance improvement of banks Abstract: The purpose of this research is to realise how the performance evaluation of banks using balanced scorecard and the offering of solutions to performance improvement of banks. Numbers of experts participating in the study were 30 persons who were interested in improving discussion. This research first summarised the evaluation indices synthesised from the literature relating to banking performance. Then, to screen these indices, 22 indices were selected for banking performance evaluation. Furthermore, the relative weights of the chosen evaluation indices were calculated by fuzzy analytic hierarchy process and fuzzy TOPSIS. As to the prioritisation of BSC's aspects, results indicated that the financial aspect or criterion stands atop the priority list followed by the criteria of customers, learning and growth and the internal process of the organisation respectively. The results obtained from fuzzy TOPSIS method indicate that private bank is more important than specialised bank and <i>commercial</i> bank in banking industry. Journal: Int. J. of Business Information Systems Pages: 204-224 Issue: 2 Volume: 35 Year: 2020 Keywords: performance evaluation; balanced scorecard; BSC; fuzzy analytic hierarchy process; FAHP; fuzzy TOPSIS. File-URL: http://www.inderscience.com/link.php?id=110169 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:2:p:204-224 Template-Type: ReDIF-Article 1.0 Author-Name: Gede Rasben Dantes Author-X-Name-First: Gede Rasben Author-X-Name-Last: Dantes Author-Name: Putu Hendra Suputra Author-X-Name-First: Putu Hendra Author-X-Name-Last: Suputra Author-Name: I. Komang Sudarma Author-X-Name-First: I. Komang Author-X-Name-Last: Sudarma Author-Name: Ni Komang Arie Suwastini Author-X-Name-First: Ni Komang Arie Author-X-Name-Last: Suwastini Author-Name: Kadek Rihendra Dantes Author-X-Name-First: Kadek Rihendra Author-X-Name-Last: Dantes Title: Evaluating and redesigning virtual reality 'underwater tourism' application based on heuristic method Abstract: This study aimed at evaluating the application of VR e-Bahari in terms of the usability aspects. The method used to evaluate the usability of the semi-immersive VR applications was using the 12 heuristic rules proposed by Sutcliffe and Gault (2004) in order to provide suggestions and recommendations for improvements of the application, with considerations in the positions that would cause cyber-sickness symptoms. The study revealed that the application of VR e-Bahari had successfully represent underwater environment with excellent completeness of 3D objects that were needed well, such as coral reef, fish, underwater effect and lighting. However, the interaction between the users and applications was shown to be less natural, while sound effects and narrative information were inadequate and there was a lack of use of the navigation buttons on the application. The study thus recommend improving the application by improving the VR environment boundary, adding more navigation buttons, providing more information on each object and intensifying air bubble and impact effects. Further, test on positions of the head indicated that a quick up, down and rotating movements of the head would trigger symptoms of cyber-sickness, while users felt more comfortable using ANTVR compared to Google Cardboard. Journal: Int. J. of Business Information Systems Pages: 225-238 Issue: 2 Volume: 35 Year: 2020 Keywords: evaluation; usability; heuristic; semi-immersion; virtual reality; e-Bahari; electronic Bahari. File-URL: http://www.inderscience.com/link.php?id=110170 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:2:p:225-238 Template-Type: ReDIF-Article 1.0 Author-Name: Puteri N.E. Nohuddin Author-X-Name-First: Puteri N.E. Author-X-Name-Last: Nohuddin Author-Name: Zuraini Zainol Author-X-Name-First: Zuraini Author-X-Name-Last: Zainol Title: Discovering explicit knowledge using text mining techniques for peacekeeping documents Abstract: Documents are created and converted into digital to ease users in many organisations. Sharing documents among the employees throughout the companies' computer creates a conducive environment for knowledge sharing. In knowledge management domain, contents in documents are considered as explicit knowledge that can guide employees to elevate their work production. Thus, sharing the knowledge is a competitive advantage in an organisation to develop knowledge workers. However, accumulative documents over time can be difficult to trace and reuse without a proper management system. This paper describes document analysis technique in learning knowledge contained in a set of peacekeeping training manuals. The authors adopted a text mining technique to analyse and identify the theme or subject matter of a collection training manuals. The paper also describes a demonstration using a text mining tool and describes knowledge discovery of document analysis using a visualisation technique. Journal: Int. J. of Business Information Systems Pages: 152-166 Issue: 2 Volume: 35 Year: 2020 Keywords: knowledge discovery; knowledge management; explicit knowledge; data and text mining; peacekeeping. File-URL: http://www.inderscience.com/link.php?id=110171 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:2:p:152-166 Template-Type: ReDIF-Article 1.0 Author-Name: Gaurav Kumar Author-X-Name-First: Gaurav Author-X-Name-Last: Kumar Author-Name: N. Parimala Author-X-Name-First: N. Author-X-Name-Last: Parimala Title: A weighted sum method MCDM approach for recommending product using sentiment analysis Abstract: In recent times, reviews of products by customers have been proliferating on the online platform. Majority of the reviews are lengthy, and going through the reviews before making a decision can be a tedious task for the user. In this paper, we extract the popular features from customers' reviews to analyse the possible opinions of these features. Choosing a product from the different combination of opinions for these features is treated as a multi-criteria decision making (MCDM) problem. Weighted sum method, a MCDM approach, is used to evaluate the priority score for each product. The product with the highest score is recommended to the user. Real-time dataset from Amazon is used to evaluate our system's performance. The experimental result shows that our proposed method produces a promising result which can help the user in the decision making process. Journal: Int. J. of Business Information Systems Pages: 185-203 Issue: 2 Volume: 35 Year: 2020 Keywords: sentiment analysis; review analysis; e-commerce; recommendation systems; multi-criteria decision making; MCDM; weighted sum method. File-URL: http://www.inderscience.com/link.php?id=110172 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:2:p:185-203 Template-Type: ReDIF-Article 1.0 Author-Name: E. Deepak Chowdary Author-X-Name-First: E. Deepak Author-X-Name-Last: Chowdary Author-Name: S. Venkatramaphanikumar Author-X-Name-First: S. Author-X-Name-Last: Venkatramaphanikumar Author-Name: K. Venkata Krishna Kishore Author-X-Name-First: K. Venkata Krishna Author-X-Name-Last: Kishore Title: Aspect-level sentiment analysis on goods and services tax tweets with dropout DNN Abstract: Sentiment analysis (SA) is a primary use case for natural language processing, where data scientists analyse comments on social media to get instant feedback and improvement in future product releases. In this study, SA was performed on the goods and services tax (GST), which is one of the greatest tax reforms in India. In this study, crucial statements (tweets) about GST were analysed using POS-N-gram tokenisation approach to extract word tokens for classifying sentiments or opinions. The objective of this proposed work is to improve the sentiment classifications accuracy of the review data with an optimal number of reduced terms. In this study, a novel approach improved PCA is proposed for dimensionality reduction and a dropout deep neural network classifier is proposed for sentiment classification. These methods are evaluated on the proposed dataset (Corpus-1) and two other benchmark datasets like movie reviews (Corpus-2) and SemEval 2016 (Corpus-3) datasets. Experimental results clearly evident that the proposed approach outperforms the existing methods. Journal: Int. J. of Business Information Systems Pages: 239-264 Issue: 2 Volume: 35 Year: 2020 Keywords: goods and services tax; GST; natural language processing; NLP; sentiment analysis; improved principal component analysis; IPCA; probabilistic latent semantic analysis; PLSA; dropout deep neural network; D-DNN. File-URL: http://www.inderscience.com/link.php?id=110173 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:2:p:239-264 Template-Type: ReDIF-Article 1.0 Author-Name: G. Jaikrishna Author-X-Name-First: G. Author-X-Name-Last: Jaikrishna Author-Name: Sugumar Rajendran Author-X-Name-First: Sugumar Author-X-Name-Last: Rajendran Title: Cost-effective privacy preserving of intermediate data using group search optimisation algorithm Abstract: Cloud computing provides huge storage ability to clients, in order to convey their applications without any infrastructure investment. Alongside those applications, an extensive set of intermediate datasets will be created, and it is a challenging issue to protect the security of those intermediate datasets. Therefore, in this paper, we preserve only sensitive information which reduces the time and cost. For privacy preserving of the intermediate dataset, in this paper, we propose a combination of group search optimisation (GSO) and advanced encryption standard (AES). At first, the original dataset is split into an intermediate dataset and we select the corresponding node from the cloud for each intermediate dataset using GSO algorithm. After that, we separate the sensitive data using information gain. Finally, we apply the AES to encrypt the sensitive data. The performance of proposed methodology is in terms of encryption time and memory usage. Journal: Int. J. of Business Information Systems Pages: 132-151 Issue: 2 Volume: 35 Year: 2020 Keywords: cloud computing; group search optimisation; GSO; advanced encryption technique standard; information gain; intermediate data and sensitive data. File-URL: http://www.inderscience.com/link.php?id=110174 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:2:p:132-151 Template-Type: ReDIF-Article 1.0 Author-Name: Mozhgan Marashi Author-X-Name-First: Mozhgan Author-X-Name-Last: Marashi Author-Name: Neda Abdolvand Author-X-Name-First: Neda Author-X-Name-Last: Abdolvand Title: A proposed model for achieving cloud computing strategic alignment using a mixed method approach: cloud service providers Abstract: Comparing traditional businesses, new technologies such as cloud computing have faced new challenges to achieve strategic alignment between IT and business. Therefore, identifying the factors affecting the strategic alignment in the cloud computing environment is essential. Hence, this study aims to introduce a model for cloud computing strategic alignment considering the role of IT governance. In this regard, the Luftman's strategic alignment framework was used as a reference model and was analysed using qualitative and quantitative approaches. In the qualitative part, the meta-synthesis approach was used to identify the factors, and then these factors were placed in appropriate categories using experts' ideas. Next, in the quantitative part, the chi-square test was used to analyse the hypothesis and the Friedman test was used to prioritise the concepts, categories and subcategories. The results indicate that IT governance plays an important role in creating the strategic alignment in a cloud. Moreover, two factors of security service management and the contextual and environmental factors of the cloud were identified as the important factors which help managers create value through IT investments. Journal: Int. J. of Business Information Systems Pages: 378-400 Issue: 3 Volume: 35 Year: 2020 Keywords: cloud computing; information technology governance; ITG; cloud service providers; strategic alignment; meta-synthesis. File-URL: http://www.inderscience.com/link.php?id=111415 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:3:p:378-400 Template-Type: ReDIF-Article 1.0 Author-Name: Diana Lück Author-X-Name-First: Diana Author-X-Name-Last: Lück Author-Name: Christian Leyh Author-X-Name-First: Christian Author-X-Name-Last: Leyh Author-Name: Susanne Strahringer Author-X-Name-First: Susanne Author-X-Name-Last: Strahringer Title: Design principles for business domain-specific e-collaboration: a solution for integrated e-collaboration in enterprise systems based on the example of the product costing domain Abstract: In this paper, we present design principles for business domain-specific e-collaboration (BDSpeC) - a concept that focuses on integrating e-collaboration into the core processes of particular business domains and the corresponding transactional enterprise systems (ESs) supporting these core processes. These principles are based on our research results regarding collaboration support in product costing as pilot domain. In this domain, we discovered a specific lack of integrated e-collaboration to enable communication, coordination, and information exchange in direct connection to the core processes with their daily work routines and data sources. In a design science research project, we created artefacts for the product costing domain and derived design principles for a broader scope of contexts. The design principles for BDSpeC illustrate how such an integration can be achieved in various business domains with similarities to product costing. By focusing on design principles, we have abstracted and codified design knowledge that is useful for both, research and practice. In design practice, the design knowledge can be used to develop other instances as solutions to a class of problems sharing similarities with product costing. In design research, it is intended to encourage exaptation by supporting the transfer of our solution into other domains. Journal: Int. J. of Business Information Systems Pages: 308-339 Issue: 3 Volume: 35 Year: 2020 Keywords: enterprise systems; product costing; product development; business domain-specific e-collaboration; BDSpeC; e-collaboration integration; product lifecycle management; PLM; IS design principles; design science research; DSR. File-URL: http://www.inderscience.com/link.php?id=111416 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:3:p:308-339 Template-Type: ReDIF-Article 1.0 Author-Name: Joyce Aline Oliveira Author-X-Name-First: Joyce Aline Author-X-Name-Last: Oliveira Author-Name: Carina Alves Author-X-Name-First: Carina Author-X-Name-Last: Alves Author-Name: George Valença Author-X-Name-First: George Author-X-Name-Last: Valença Title: A conceptual model for software ecosystem governance Abstract: In a software ecosystem, organisations work collaboratively to survive market changes. To ensure the healthy growth of software ecosystems, governance is essential because it defines suitable strategies and processes to manage relationships in the software ecosystem. Software ecosystem governance is all process by which an actor creates value, coordinates relationships and defines control. Understanding the elements and relationships involved in the software ecosystem governance supports companies to discover which elements act as enabler or barrier to the health of the ecosystem. We proposed a conceptual model to govern software ecosystems. The model was built using design science research and was evaluated through an expert survey and interviews with practitioners. The model increases the theoretical body of knowledge in the field and practitioners can apply it to create governance strategies to foster the healthy evolution of the ecosystem. Journal: Int. J. of Business Information Systems Pages: 265-307 Issue: 3 Volume: 35 Year: 2020 Keywords: software ecosystem; governance; design science; conceptual model. File-URL: http://www.inderscience.com/link.php?id=111417 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:3:p:265-307 Template-Type: ReDIF-Article 1.0 Author-Name: Seyyed Milad Shirvani Author-X-Name-First: Seyyed Milad Author-X-Name-Last: Shirvani Author-Name: Negar Motamedi Author-X-Name-First: Negar Author-X-Name-Last: Motamedi Author-Name: Rahim Mohtaram Author-X-Name-First: Rahim Author-X-Name-Last: Mohtaram Title: The effect of country-of-origin on the consumer purchase intention considering the mediating role of the brand equity dimensions Abstract: The objective of the present study was to examine the effect of country-of-origin on the consumer purchase intention considering the mediating role of the dimensions of brand equity. The population of this study included buyers of home appliances in Tehran. Random sampling was used to determine the sample of the study. Infinite sample size determination formula was used to determine the sample size. 384 people were selected as the sample of the study. A researcher-made questionnaire was used for data collection; the validity of the questionnaire was confirmed by some experienced professors and experts and the reliability of that was obtained as 95.7% and confirmed by using Cronbach's alpha. PLS software and the implementation of the structural equation modelling were used for data analysis. The results showed that the country-of-origin image significantly affects the dimensions of the brand equity (brand awareness, perceived quality, brand association, and brand loyalty); moreover, the brand equity dimensions significantly affect the purchase intention. Journal: Int. J. of Business Information Systems Pages: 363-377 Issue: 3 Volume: 35 Year: 2020 Keywords: the country-of-origin image; brand awareness; perceived quality; brand association; brand loyalty. File-URL: http://www.inderscience.com/link.php?id=111418 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:3:p:363-377 Template-Type: ReDIF-Article 1.0 Author-Name: Pornpimon Kachamas Author-X-Name-First: Pornpimon Author-X-Name-Last: Kachamas Author-Name: Achara Chandrachai Author-X-Name-First: Achara Author-X-Name-Last: Chandrachai Author-Name: Sukree Sinthupinyo Author-X-Name-First: Sukree Author-X-Name-Last: Sinthupinyo Title: The influence of text classification on Facebook with AISAS method Abstract: Social media marketing has never been closely tied like it is now. Online marketing managers thus need to actively analyse and understand this fact beyond sentiments of the visitors of their webs. The objective is to comprehend emotions, feelings towards their threads and participation. This research aims to study the text classification that is used to analyse Dentsu's AISAS patterns of posts in order to understand clients' thinking. The study applies naïve Bayesian as a component in text mining technique together with adoption of Dentsu's AISAS model as a framework. Naïve Bayesian methodology is also used to classify attention, interest, search, action and share for analysis understanding. We hope that this study will help online marketers in responding and adjusting each online campaign with the proper strategy. Journal: Int. J. of Business Information Systems Pages: 401-414 Issue: 3 Volume: 35 Year: 2020 Keywords: machine learning; social media; AISAS; social media analytics; naïve Bayes classification. File-URL: http://www.inderscience.com/link.php?id=111419 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:3:p:401-414 Template-Type: ReDIF-Article 1.0 Author-Name: E. Anna Devi Author-X-Name-First: E. Anna Author-X-Name-Last: Devi Author-Name: J. Martin Leo Manickam Author-X-Name-First: J. Martin Leo Author-X-Name-Last: Manickam Title: Backup node selection using particle swarm optimisation algorithm for cut node recovery in wireless sensor network Abstract: Due to the failure or cut of a node, the performance of the network is affected. So cut node detection and recovery are presented in this paper. Initially, sensor nodes in the search area are clustered using the node weight of the sensor nodes. The node with maximum weight is selected as a cluster head (CH) and this CH performs as a monitor node which monitors all non-CH members in a cluster. Backup nodes (BNs) are selected in each cluster using particle swarm optimisation (PSO) algorithm. A cut node in the network is detected based on its hop-count and link cost value. This cut node is recovered by the selected backup nodes and mobile nodes (MNs) in the network. Simulation results show that the performance of the proposed approach outperforms that of the existing approach in terms of overhead, energy efficiency, network lifetime and BN selection time. Journal: Int. J. of Business Information Systems Pages: 340-362 Issue: 3 Volume: 35 Year: 2020 Keywords: wireless sensor network; WSN; node weight; backup node; BN; particle swarm optimisation; PSO; cut node recovery. File-URL: http://www.inderscience.com/link.php?id=111422 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:3:p:340-362 Template-Type: ReDIF-Article 1.0 Author-Name: Brinda Sampat Author-X-Name-First: Brinda Author-X-Name-Last: Sampat Author-Name: Bala Prabhakar Author-X-Name-First: Bala Author-X-Name-Last: Prabhakar Author-Name: Nilay Yajnik Author-X-Name-First: Nilay Author-X-Name-Last: Yajnik Author-Name: Ashu Sharma Author-X-Name-First: Ashu Author-X-Name-Last: Sharma Title: Adoption of mobile fitness and dietary apps in India: an empirical study Abstract: The use of mobile health (m-health) applications (apps) to provide healthcare services is on the rise in developing countries. However, their adoption in India is in its infancy. There is a rise in non-communicable diseases in India due to urbanisation, sedentary lifestyles and changing diets. Mobile fitness and dietary (MF%D) apps provide various features that can help promote healthy living. The purpose of this paper is to develop and empirically test a conceptual model by extending technology acceptance model (TAM) to establish how factors such as trust, social influence and perceived behavioural control influence the adoption of MF%D apps. A conceptual model with the hypothesised causal paths among the constructs have been empirically validated with the help of structural equation modelling (SEM) using AMOS with a sample of 234 MF%D app users. Results reveal perceived usefulness and trust are the most important factors that lead to adoption of MF%D apps. Journal: Int. J. of Business Information Systems Pages: 471-496 Issue: 4 Volume: 35 Year: 2020 Keywords: mobile health; m-health; fitness apps; dietary apps; technology acceptance model; TAM; trust; social influence; perceived behavioural control; developing countries; India. File-URL: http://www.inderscience.com/link.php?id=111641 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:4:p:471-496 Template-Type: ReDIF-Article 1.0 Author-Name: Elaheh Kimia Author-X-Name-First: Elaheh Author-X-Name-Last: Kimia Author-Name: Sayyed Mohsen Allameh Author-X-Name-First: Sayyed Mohsen Author-X-Name-Last: Allameh Title: Grounding a joint perspective around tensions in talent literature Abstract: This article determines a common perspective for talent tensions by insisting talented individuals' viewpoints on how to be treated in the talent management system (TMS). Thus, multi-sources qualitative data through Glaserian approach of grounded theory (GT) are employed for study in an Iranian context. Along purposive and theoretical sampling, semi-structured interviews are held among professors, managers, and talented employees. Through substantive and theoretical coding in MaxQDA12, the emerged GT forms around employability quest regarding transformation of self in 'identity-self' theoretical coding family. Corresponding categories inform the joint TM practical and theoretical perspective. The common boundary considers elites' core-self at the centre of talent phenomena (TP) formation with presenting their protean and boundaryless job orientations as intermediary of employability quest and individual entrepreneurship. Also, eliteness role posits as consequence of TP management around elites' entrepreneurial creativity anchor. Implications are also suggested for practical and scholar applicability. Journal: Int. J. of Business Information Systems Pages: 497-518 Issue: 4 Volume: 35 Year: 2020 Keywords: self-concept; talent; protean career architect; social-worth; job improvement; identity-self; Glaserian analysis. File-URL: http://www.inderscience.com/link.php?id=111642 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:4:p:497-518 Template-Type: ReDIF-Article 1.0 Author-Name: P. Raghuram Author-X-Name-First: P. Author-X-Name-Last: Raghuram Author-Name: Abhijeet Singh Author-X-Name-First: Abhijeet Author-X-Name-Last: Singh Title: Warehouse optimisation using demand data analytics - a case study-based approach Abstract: Pickup and delivery schedules in a warehouse depend on factors like order frequency, pick locations, manpower and layout of the warehouse. Warehouse data regarding demand, stock keeping units, layout and daily operations are collected. Data analytics can be used to process the demand data of the warehouse to find out SKU frequency, pick location, and daily demand. In this paper, the layout of an electronic warehouse handling a daily transaction of more than 10 million orders and anticipated expansion is analysed. The layout and pick locations are modified resulting in footprint optimisation and responsiveness. Modification of rack arrangements, redesign of the 'forward area' by changing conveyors in the forward area from a series to a parallel layout have reduced the travel distance by 79% and the workforce is reduced by 73%. The demand data can thus be analysed periodically leading to reduced lead times and reduced costs. Journal: Int. J. of Business Information Systems Pages: 519-538 Issue: 4 Volume: 35 Year: 2020 Keywords: warehouse optimisation; demand data analytics; footprint optimisation; layout modification; forward area; cost reduction. File-URL: http://www.inderscience.com/link.php?id=111643 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:4:p:519-538 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed A. Al-Sharafi Author-X-Name-First: Mohammed A. Author-X-Name-Last: Al-Sharafi Author-Name: Fadi A.T. Herzallah Author-X-Name-First: Fadi A.T. Author-X-Name-Last: Herzallah Author-Name: Qasim Alajmi Author-X-Name-First: Qasim Author-X-Name-Last: Alajmi Author-Name: Muriati Mukhtar Author-X-Name-First: Muriati Author-X-Name-Last: Mukhtar Author-Name: Ruzaini Abdullah Arshah Author-X-Name-First: Ruzaini Abdullah Author-X-Name-Last: Arshah Author-Name: Derar Eleyan Author-X-Name-First: Derar Author-X-Name-Last: Eleyan Title: Information culture effect on e-commerce adoption in small and medium enterprises: a structural equation modelling approach Abstract: For several years, great effort has been devoted to the study of e-commerce adoption. However, studies on the effect of information culture as internal organisational factors on e-commerce adoption are still lacking. Therefore, the aim of this study is to propose a model to examine the information culture factors affecting e-commerce adoption. To achieve this, the study used a survey that administered to 250 managers of small and medium-sized enterprise (SMEs) in Palestine. The partial least squares structural equation modelling (PLS-SEM) with the help of the SmartPLS 3.0 software was employed to validate the developed model and hypotheses. The empirical results revealed that information control and information integrity were significant factors in predicting e-commerce adoption. However, information formality and information proactiveness failed to predict e-commerce adoption. The factors presented in this study can be adopted by SMEs in assessing and forecasting the success of e-commerce adoption. Journal: Int. J. of Business Information Systems Pages: 415-438 Issue: 4 Volume: 35 Year: 2020 Keywords: e-commerce; information culture; e-commerce adoption; small and medium enterprises; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=111645 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:4:p:415-438 Template-Type: ReDIF-Article 1.0 Author-Name: Ramasamy Madhumathi Author-X-Name-First: Ramasamy Author-X-Name-Last: Madhumathi Title: A novel priority-based resource scheduling mechanism for containerised clouds Abstract: With the growing adaption of the containerisation idea, cloud environments are being stuffed with the containers to gain the business, technical and user benefits of both the cloud idea and the containerisation paradigm. Due to the lightweight nature of containers, a cloud centre comprises millions or even billions of containers. This rapid growth of containers in cloud poses several operational and management challenges. The other key problem is to know how optimally allocate different containers for all kinds of incoming tasks on a timely basis. This paper has been prepared based on priority-based resource scheduling approach to fulfil the varying resource requests for business workloads by continuously monitoring the Docker container performance, health condition, and security. Further on, when there is a stream of new tasks waiting for resources, there is also a challenge of how resources can be optimally identified and scheduled in order to fulfil task requests. Journal: Int. J. of Business Information Systems Pages: 459-470 Issue: 4 Volume: 35 Year: 2020 Keywords: cloud computing; scheduling; virtualisation; Docker; PLP; containers. File-URL: http://www.inderscience.com/link.php?id=111649 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:4:p:459-470 Template-Type: ReDIF-Article 1.0 Author-Name: Hanan Aldowah Author-X-Name-First: Hanan Author-X-Name-Last: Aldowah Author-Name: Irfan Umar Author-X-Name-First: Irfan Author-X-Name-Last: Umar Author-Name: Samar Ghazal Author-X-Name-First: Samar Author-X-Name-Last: Ghazal Author-Name: Brandford Bervell Author-X-Name-First: Brandford Author-X-Name-Last: Bervell Author-Name: Amira Saif Author-X-Name-First: Amira Author-X-Name-Last: Saif Title: Examining the effect of lecturers' demographic variables on the challenges facing the use of e-learning in a university context Abstract: This study examines the effect of the lecturers' demographic variables on the challenges of e-learning which expected to affect the individuals' use of e-learning in any educational institution. A quantitative design was employed, and 107 lecturers in a public university in Yemen responded the survey-based questionnaire. An inferential statistic was used to identify any significant differences between the four challenges of using e-learning and the demographic variables of the participants. Based on the findings, the effects of lecturers' demographic background on the four main challenges of using e-learning with regards to the course, technological, organisational, and personal challenges were determined. Results showed some individual demographic differences in terms of the significant effects of course, technological, and organisational challenges. The results imply that university decision-makers must be aware of the lecturers' demographic background that has effects on the use of e-learning at the university. Theoretical contributions and practical implications based on the findings are discussed. Journal: Int. J. of Business Information Systems Pages: 439-458 Issue: 4 Volume: 35 Year: 2020 Keywords: e-learning; demographic variables; challenges; Yemen. File-URL: http://www.inderscience.com/link.php?id=111650 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbisy:v:35:y:2020:i:4:p:439-458