Template-Type: ReDIF-Article 1.0 Author-Name: Phuong V. Nguyen Author-X-Name-First: Phuong V. Author-X-Name-Last: Nguyen Author-Name: Hoang M.P.T. Le Author-X-Name-First: Hoang M.P.T. Author-X-Name-Last: Le Author-Name: Thao D.D. Bui Author-X-Name-First: Thao D.D. Author-X-Name-Last: Bui Title: An empirical study of retailing loyalty in the stone industry Abstract: This paper aims to investigate how relationship quality can drive business partner's word-of-mouth communication and loyalty in the business-to-business context. Furthermore, how cooperation and interrelation between suppliers and retailers in the construction industry would achieve sustainable competitive advantages. Finally, the problems accompanied with relationship quality affecting long-term development and preservation of business connections between retailers and main suppliers. This paper uses the PLS-SEM approach to analyse a data collection of 340 respondents, who represent retailers selling granite and construction materials in Ho Chi Minh City, Vietnam. The research finds some notable results: product quality is an important determinant, which has a strong impact on satisfaction, commitment, trust and loyalty. Besides, the result also supports that the higher the level of loyalty, the better effective the marketing channel from word-of-mouth is. Managerial implications are also recommended for managers to establish strategies to maintain and develop the relationships with their retailers. Journal: Int. J. of Business Innovation and Research Pages: 157-180 Issue: 2 Volume: 22 Year: 2020 Keywords: stone retailing industry; relationship quality; loyalty; word-of-mouth. File-URL: http://www.inderscience.com/link.php?id=107836 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:2:p:157-180 Template-Type: ReDIF-Article 1.0 Author-Name: Supriyo Roy Author-X-Name-First: Supriyo Author-X-Name-Last: Roy Author-Name: R.P. Mohanty Author-X-Name-First: R.P. Author-X-Name-Last: Mohanty Title: Microfinance models in improving 'quality of life': empirical analysis on Indian perspective Abstract: Poverty reduction is a global issue. In India, this issue is a priority and calls for critical and urgent attention. Microfinance as an approach is considered important for empowerment of unreached people's social and economic status through socio-psychological and financial intermediation. Despite the fact that microfinance institutions have assumed vital part in reducing poverty; relatively a few studies are available particularly to analyse the effectiveness of 'quality of life'. The present paper aims at studying the impact of microfinance in improving the quality of life of poor people in India. Human Development Index (HDI) is used to measure development by combining indicators such as; life expectancy, educational attainment and income into a composite index, thus addressing both social and economic issues. A variety of existing models and theories were critically reviewed and a model is formulated and validated by using the structural equation modelling (SEM) approach. Results show efficacy of the proposed model and evaluates the overall impact of 'quality of life' as measured through HDI. Finally, it may be concluded that the practice of microfinance program may outperform transition economies in countries like India in order to maintain the balance between social and economic benefits of the targeted people. Journal: Int. J. of Business Innovation and Research Pages: 23-55 Issue: 1 Volume: 21 Year: 2020 Keywords: poverty; India; Human Development Index; HDI; microfinance models; quality of life; empirical study; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=104031 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:1:p:23-55 Template-Type: ReDIF-Article 1.0 Author-Name: Amechi Endurance Igharo Author-X-Name-First: Amechi Endurance Author-X-Name-Last: Igharo Author-Name: Romanus Osabohien Author-X-Name-First: Romanus Author-X-Name-Last: Osabohien Author-Name: Glorial Okoh Onyemariechi Author-X-Name-First: Glorial Okoh Author-X-Name-Last: Onyemariechi Author-Name: David Timilehin Ibidapo Author-X-Name-First: David Timilehin Author-X-Name-Last: Ibidapo Title: Monetary policy transmission mechanism, innovative banking system and economic growth dynamics in Nigeria Abstract: Due to mismanagement alongside poor formulation and implementation of monetary and fiscal policies, level of economic development in Africa remains low. This study argued that African countries have great potentials to accelerate and sustain economic growth through effective monetary policies due to huge market potentials, growing population, and availability of manpower, untapped natural resources and other growth advantages provided effective policies are enacted. Against this backdrop, this study investigated the effect of monetary policy transmission mechanism and innovation in the banking system on economic growth in Nigeria. Data sourced from the Nigerian Central Bank Statistical Bulletin and World Development Indicators between 1981-2015 was engaged. The study adopted a vector auto-regression and auto-regressive distribution lag approaches for its analysis. The study revealed that, due to the large informal banking sector, monetary policies have not been effective and also supervisory and intermediary financial institutions lack dependence due to frequent government interventions. Journal: Int. J. of Business Innovation and Research Pages: 1-22 Issue: 1 Volume: 21 Year: 2020 Keywords: fiscal policy; monetary policy; transition mechanism; innovation; banking system; economic growth; Nigeria. File-URL: http://www.inderscience.com/link.php?id=104032 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:1:p:1-22 Template-Type: ReDIF-Article 1.0 Author-Name: Meghdad Ahmadi Author-X-Name-First: Meghdad Author-X-Name-Last: Ahmadi Author-Name: Mohd. Hassan Mohd. Osman Author-X-Name-First: Mohd. Hassan Mohd. Author-X-Name-Last: Osman Title: Exploitative dominant balanced ambidexterity solving the paradox of innovation strategies in SMEs Abstract: Ambidexterity, referred as the adoption of both exploitation and exploration strategies, has received momentum in organisation research and particularly in innovation management on SMEs. Despite the intuitive appeal of ambidexterity, the ambidexterity-performance relationship is not straightforward, particularly for SMEs whose resource constraints make the successful implementation of an ambidextrous posture cumbersome. Secondly, there is conceptual ambiguity on the concept of the balance dimension of ambidexterity. Based on a hierarchical oriented view to dynamic capabilities, strategic flexibility and ambidexterity are found contingent with SMEs performance in a dynamic business environment. This study applied a mixed method of research on a sample of Iranian SMEs. The result shows that the exploitative dominant balanced ambidexterity enhances the effectiveness of implementing flexible strategies in SMEs. Journal: Int. J. of Business Innovation and Research Pages: 79-107 Issue: 1 Volume: 21 Year: 2020 Keywords: exploitation and exploration strategies; exploitative dominant balanced ambidexterity; strategic flexibility; hierarchical order of dynamic capabilities. File-URL: http://www.inderscience.com/link.php?id=104033 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:1:p:79-107 Template-Type: ReDIF-Article 1.0 Author-Name: Mohd Rushidi Bin Mohd Amin Author-X-Name-First: Mohd Rushidi Bin Mohd Author-X-Name-Last: Amin Author-Name: Shishi Kumar Piaralal Author-X-Name-First: Shishi Kumar Author-X-Name-Last: Piaralal Title: Antecedents and outcomes of service recovery satisfaction: perspectives on open and distance learning in Malaysia Abstract: Researchers and practitioners in higher education often pay less attention to service recovery compared to service quality or customer satisfaction particularly in the context of open and distance learning (ODL) in Malaysia. More importantly, the outcomes of service recovery satisfaction are often given less emphasis by the ODL institutions and often focused on delivering services with the approach of getting it right the first time. Service failure is inevitable and when the service delivery fails at some point, the whole process will be disrupted, and the students will be dissatisfied. This is where service recovery through justice dimensions play its part. In this study, the relationship between justice dimensions (procedural, distribution, interpersonal and informational justice), service recovery satisfaction, and behavioural outcomes are being explored and the moderating effects of corporate image in the Malaysian ODL context are also being looked at and examined in this study. Journal: Int. J. of Business Innovation and Research Pages: 56-78 Issue: 1 Volume: 21 Year: 2020 Keywords: justice dimensions; service recovery satisfaction; corporate image; behavioural outcomes; open and distance learning; ODL. File-URL: http://www.inderscience.com/link.php?id=104034 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:1:p:56-78 Template-Type: ReDIF-Article 1.0 Author-Name: Shaian Kiumarsi Author-X-Name-First: Shaian Author-X-Name-Last: Kiumarsi Author-Name: Salmi Mohd Isa Author-X-Name-First: Salmi Mohd Author-X-Name-Last: Isa Author-Name: K. Jayaraman Author-X-Name-First: K. Author-X-Name-Last: Jayaraman Author-Name: Azlan Amran Author-X-Name-First: Azlan Author-X-Name-Last: Amran Author-Name: Shiva Hashemi Author-X-Name-First: Shiva Author-X-Name-Last: Hashemi Title: The effect of service innovation on service loyalty in post offices Abstract: Globally, post offices are service-oriented organisations which perform many social obligations towards public services. However, the empirical literature on post offices' service innovation is relatively new. Therefore, this study examines the post offices' service innovation that ensures their long-term sustainability. It investigates the influence of customer satisfaction and brand loyalty on the link between the predictors of service innovation and service loyalty. It conducts an enormous primary survey consisting of 123 users of post offices in Malaysia. The study finds that service innovation has a direct positive effect on service loyalty, but service quality has no impact on service loyalty. Remarkably, it shows that service quality influences service loyalty through customer satisfaction. The findings of this study will assist the post offices in their efforts to modernise their services within the limited available resources to satisfy the needs of the society in daily transactions. Journal: Int. J. of Business Innovation and Research Pages: 108-127 Issue: 1 Volume: 21 Year: 2020 Keywords: service innovation; service quality; customer satisfaction; service loyalty; post office. File-URL: http://www.inderscience.com/link.php?id=104035 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:1:p:108-127 Template-Type: ReDIF-Article 1.0 Author-Name: Eunah Lim Author-X-Name-First: Eunah Author-X-Name-Last: Lim Author-Name: Nelson Santos António Author-X-Name-First: Nelson Santos Author-X-Name-Last: António Title: National culture as a moderator in ambidexterity-performance relationships: a meta-analysis Abstract: This meta-analysis uses 44 existing studies conducted in single-nation contexts (k = 44), constituting an aggregated sample of 20,886 observations (N = 20,886), to assess the potential moderating role of national culture on organisational ambidexterity-performance relationships. The results indicate an overall positive ambidexterity-performance link, which is stronger in countries with low levels of institutional collectivism, high levels of in-group collectivism, low levels of future orientation, low levels of performance orientation, and low levels of uncertainty avoidance. Additionally, counter to expectation, results suggest that the ambidexterity-performance relationship is stronger in countries with high levels of power distance. Journal: Int. J. of Business Innovation and Research Pages: 128-149 Issue: 1 Volume: 21 Year: 2020 Keywords: ambidexterity; meta-analysis; national culture; exploration; exploitation; organisational learning; performance. File-URL: http://www.inderscience.com/link.php?id=104036 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:1:p:128-149 Template-Type: ReDIF-Article 1.0 Author-Name: Franklin Menezes Da Silva Author-X-Name-First: Franklin Menezes Da Author-X-Name-Last: Silva Author-Name: Priscila Rezende Da Costa Author-X-Name-First: Priscila Rezende Da Author-X-Name-Last: Costa Author-Name: Sergio Silva Braga Junior Author-X-Name-First: Sergio Silva Braga Author-X-Name-Last: Junior Title: Absorptive capacity for development of assistive technology: a study on businesses with social impact Abstract: This study aims to analyse how absorptive capacity influences assistive technology development in businesses with social impact (BSI). The research performed was descriptive and qualitative, using the case study method. The data was collected using semi-structured interviews with managers of BSI expansion and alpha (fictitious names). The results highlight the characterisation of assistive technology development and the analysis of the properties of absorptive capacity (ACAP) in BSI. As a contribution for the advancement of knowledge, the study identified the descriptive properties of the ACAP construct in the development of assistive technology processes. The study makes a practical contribution as social business managers and public policy makers could use the research findings as support for decisions about the development and scalability of new assistive technologies. Journal: Int. J. of Business Innovation and Research Pages: 151-175 Issue: 2 Volume: 21 Year: 2020 Keywords: assistive technology; absorptive capacity; business with social impact; BSI. File-URL: http://www.inderscience.com/link.php?id=104812 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:2:p:151-175 Template-Type: ReDIF-Article 1.0 Author-Name: Meyliana Author-X-Name-First: Author-X-Name-Last: Meyliana Author-Name: Achmad Nizar Hidayanto Author-X-Name-First: Achmad Nizar Author-X-Name-Last: Hidayanto Author-Name: Bruno Sablan Author-X-Name-First: Bruno Author-X-Name-Last: Sablan Author-Name: Eko K. Budiardjo Author-X-Name-First: Eko K. Author-X-Name-Last: Budiardjo Author-Name: Nurul M. Putram Author-X-Name-First: Nurul M. Author-X-Name-Last: Putram Title: The impact of parasocial interaction toward prospective students' intention to enrol in a university and share information through electronic word-of-mouth Abstract: Nowadays, fierce competition among universities in acquiring prospective students is driving universities to make changes in their marketing activities. Inspired by the concept of parasocial interaction, the authors researched whether parasocial interaction could be used by universities to build a closer relationship with prospective students. Three different constructs of parasocial interaction were researched, to gauge their effect on a prospective student's intention to enrol in a university and share information by electronic word-of-mouth (eWOM): 1) perceived interactivity; 2) openness; 3) knowledge. Data collection was done by surveying 311, 12<SUP align="right"><SMALL>th</SMALL></SUP> grade students in Indonesia, and processed using partial least square structural equation modelling (PLS SEM). The results showed that parasocial interaction has a positive and significant impact on prospective students' intention to enrol in universities and encourage information sharing through eWOM. Journal: Int. J. of Business Innovation and Research Pages: 176-197 Issue: 2 Volume: 21 Year: 2020 Keywords: parasocial interaction; prospective students; universities; PLS SEM; electronic word-of-mouth; eWOM. File-URL: http://www.inderscience.com/link.php?id=104813 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:2:p:176-197 Template-Type: ReDIF-Article 1.0 Author-Name: J. Ramesh Kumar Author-X-Name-First: J. Ramesh Author-X-Name-Last: Kumar Author-Name: Raiswa Saha Author-X-Name-First: Raiswa Author-X-Name-Last: Saha Author-Name: Sridhar Manohar Author-X-Name-First: Sridhar Author-X-Name-Last: Manohar Author-Name: P.C. Sekar Author-X-Name-First: P.C. Author-X-Name-Last: Sekar Title: Retail brand equity: moderating role of retail price deals on retail brand association and retail brand equity relationship Abstract: The online retail industry is a unique setup with high market potential and the low entry barriers where most of the retailers sell the same products under different price points. Though the price of the products is same for all the retailers, they use discounts, offers, price cuts, refunds and other methods to acquire and retain customers. Under these conditions, this research is emphasised on demonstrating the sources of retailer equity and intended to test the moderating effect of price deals on retailer association and retailer brand equity relationship. This paper contributed to the existing retail brand equity frameworks by adding 'price deal' as a new dimension and explored the necessity of the e-tail quality dimension instead of perceived quality dimension in traditional brand equity frameworks. The results from this study will help online retailers and researchers to recognise the importance of the retailer equity dimensions and their criticality in creating a long-term relationship. Journal: Int. J. of Business Innovation and Research Pages: 217-237 Issue: 2 Volume: 21 Year: 2020 Keywords: online purchase; consumer behaviour; brand equity; price deals; moderation; online retailing; retailer awareness; retailer loyalty; retailer equity; retailer association; retailer perceived quality. File-URL: http://www.inderscience.com/link.php?id=104815 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:2:p:217-237 Template-Type: ReDIF-Article 1.0 Author-Name: Meisam Zohurian Author-X-Name-First: Meisam Author-X-Name-Last: Zohurian Author-Name: Saeed Mortazavi Author-X-Name-First: Saeed Author-X-Name-Last: Mortazavi Author-Name: Mohammad Lagzian Author-X-Name-First: Mohammad Author-X-Name-Last: Lagzian Author-Name: Mohammad Mahdi Farahi Author-X-Name-First: Mohammad Mahdi Author-X-Name-Last: Farahi Title: An exploration of the pattern of managing volunteers in the Construction Jihad Abstract: The purpose of this study was to explore the pattern of managing volunteer forces in Construction Jihad. To achieve this, two strategies, namely, the grounded theory and interpretive structural modelling were used. The present research is a developmental one in terms of nature, an idealist and pragmatic in terms of ontology and is based on subjective interpretations and objective knowledge in terms of epistemology. The research population consist two sections of the Construction Jihad organisation managers and employees. The findings of the research led to the identification of 903 primary codes in the form of 82 concepts. In the next step, the concepts were reduced to 17 more abstract categories. Then, the type of relationship between these elements was evaluated in pairs by the experts and based on that, the final pattern of the research was drawn up. In this pattern, the categories of religious values, empathic leadership, and trust are elements that affect other elements; however, they themselves are not affected, which is why they were plotted in the first level. Journal: Int. J. of Business Innovation and Research Pages: 198-216 Issue: 2 Volume: 21 Year: 2020 Keywords: Construction Jihad; volunteering; management of volunteers; grounded theory; interpretative structural modelling. File-URL: http://www.inderscience.com/link.php?id=104817 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:2:p:198-216 Template-Type: ReDIF-Article 1.0 Author-Name: Vikas Kumar Author-X-Name-First: Vikas Author-X-Name-Last: Kumar Author-Name: Bikramjit Singh Hundal Author-X-Name-First: Bikramjit Singh Author-X-Name-Last: Hundal Author-Name: Amanjot Singh Syan Author-X-Name-First: Amanjot Singh Author-X-Name-Last: Syan Title: Factors affecting customers' attitude towards solar energy products Abstract: This paper aims to understand the customer attitude toward solar energy products in the Indian context. The data of 510 respondents have been collected from rural areas of Punjab (India) through a structured research schedule using convenient sampling. Various factors have been identified that collectively impact the customer attitude towards solar energy products. Multiple regression analysis was used to measure the magnitude of the impact of the identified dimensions on the customer attitude. The results of regression analysis validated that customer attitude towards solar products is significantly determined by green purchase behaviour and government initiatives. However, dimensions such as environmental knowledge, promotion and advertisement, environmental concern, and peers influence were not found significant to the customer attitude towards solar energy products. Journal: Int. J. of Business Innovation and Research Pages: 271-293 Issue: 2 Volume: 21 Year: 2020 Keywords: customer attitude; green buying behaviour; government policies; peers influence; environmental concern; confirmatory factor analysis; CFA; multiple regression analysis; exploratory factor analysis; EFA. File-URL: http://www.inderscience.com/link.php?id=104819 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:2:p:271-293 Template-Type: ReDIF-Article 1.0 Author-Name: Riasat Muhammad Amir Author-X-Name-First: Riasat Muhammad Author-X-Name-Last: Amir Author-Name: Mahafuz Mannan Author-X-Name-First: Mahafuz Author-X-Name-Last: Mannan Author-Name: Muhammad Nasiruddin Author-X-Name-First: Muhammad Author-X-Name-Last: Nasiruddin Title: Influence of corporate social responsibility on bottom of the pyramid consumers' purchase intention Abstract: Corporate social responsibility has become one of the key strategic tools for a business organisation for sustaining and maintaining long-term profitability and growth. Although the influences of corporate social responsibility on consumer behaviour have been widely studied, very few studies have attempted to examine the role of corporate social responsibility on consumer behaviour, specifically for the consumers from the bottom of the pyramid (BoP). Thus, to contribute to the scarcity of literature, this is the first study that investigates how the dimensions of corporate social responsibility influence the purchase intention of the consumers from the BoP. The results of the empirical study reveal that among the dimensions of corporate social responsibility, legal responsibilities, ethical responsibilities, and philanthropic responsibilities have significant influences on the purchase intention of the consumers from the BoP. However, no significant influences of economic responsibilities and environmental responsibilities on the purchase intention of the consumers from the BoP were observed. Journal: Int. J. of Business Innovation and Research Pages: 259-270 Issue: 2 Volume: 21 Year: 2020 Keywords: corporate social responsibility; CSR; economic responsibility; legal responsibility; ethical responsibility; environmental responsibility; bottom of the pyramid; BoP; philanthropic responsibility. File-URL: http://www.inderscience.com/link.php?id=104820 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:2:p:259-270 Template-Type: ReDIF-Article 1.0 Author-Name: Ananya Rajagopal Author-X-Name-First: Ananya Author-X-Name-Last: Rajagopal Author-Name: Fernando A. Moya Davila Author-X-Name-First: Fernando A. Moya Author-X-Name-Last: Davila Title: Marketing strategies for start-up enterprises: conceptual framework to analyse business performance through cross-sectional metrics Abstract: The major challenges with the start-up enterprises (SUEs) in emerging markets are to explore right opportunities, co-create value, and identify suitable marketing strategies for sustainable growth. Understanding the business eco-system of SUE is essential to analyse the performance of start-ups in reference to marketing metrics. The metrics constitutes various performance indicators, which can be explained in a marketing-mix. These indicators help the SUE in identifying the attributes of consumers and earmarking the potential consumer segments. The research questions have been identified in view of the above rationale, which help in deriving the conceptual framework for marketing strategies for SUEs. This research study is conceptual, towards identifying appropriate marketing strategies for the start-up enterprises engaged in developing digital solution for business-to-business and business-to-consumer marketing segment. The conceptual framework includes literature review, theoretical motivation, research propositions, and research model. This conceptual paper would help in conducting the empirical study in future. Journal: Int. J. of Business Innovation and Research Pages: 238-258 Issue: 2 Volume: 21 Year: 2020 Keywords: start-up enterprise; SUE; organisational design; performance; marketing metrics; minimum viable segment; MVS. File-URL: http://www.inderscience.com/link.php?id=104821 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:2:p:238-258 Template-Type: ReDIF-Article 1.0 Author-Name: Liliana M. Abrantes Author-X-Name-First: Liliana M. Author-X-Name-Last: Abrantes Author-Name: Elisabeth T. Pereira Author-X-Name-First: Elisabeth T. Author-X-Name-Last: Pereira Author-Name: Anabela Botelho Author-X-Name-First: Anabela Author-X-Name-Last: Botelho Title: The impact of R%D incentives in the competitiveness of Portuguese SMEs Abstract: The aim of the present study is to evaluate whether the European incentives received by SMEs to invest in R%D projects make these companies more competitive. With this purpose, was collected data from 151 SMEs, which received subsidies for R%D, from the COMPETE - operational program competitiveness factors, during the period from 2007 to 2013. According to the economic literature, the return on R%D investment made by companies is not immediate, and the results on the competitiveness may not be observed in the early years. Using an econometric methodology of panel data, this study concludes that the incentives reflect a positive effect on SMEs' competitiveness only in the third year after the R%D investment. Journal: Int. J. of Business Innovation and Research Pages: 336-355 Issue: 3 Volume: 21 Year: 2020 Keywords: R%D incentives; subsidies; competitiveness; SMEs; innovation; panel data; Portugal; European incentives. File-URL: http://www.inderscience.com/link.php?id=105919 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:3:p:336-355 Template-Type: ReDIF-Article 1.0 Author-Name: Hui Han Author-X-Name-First: Hui Author-X-Name-Last: Han Title: Omni-channel: the future of olive oil marketing in Spain Abstract: Spain is not only the world's leading olive-producer, but also the global largest export country of olive oil with a total $163 million in 2016. The global growth in olive oil consumption affords an opportunity for Spanish olive oil industry. Omni-channel seamlessly integrates all channels to maximise consumer's service, which can be a key driver for the establishment of new olive oil distribution pattern. Thus, we propose one omni-channel model for olive oil companies to explore the global olive oil market. The proposal omni-channel model is based on Spanish olive oil companies, which account for more than 95% local market share. It also analyses the current retailing channels of olive oil in Spain, and particularly emerging experience social media, mass communication, showroom, vending machines, crowd shipping, C%C, and backward processes. Olive oil firms can set up and improve their own distribution system based on the omni-channel model proposed in this paper. Journal: Int. J. of Business Innovation and Research Pages: 356-369 Issue: 3 Volume: 21 Year: 2020 Keywords: omni-channel; olive oil; Spain; model; showroom; reverse logistics; social media. File-URL: http://www.inderscience.com/link.php?id=105920 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:3:p:356-369 Template-Type: ReDIF-Article 1.0 Author-Name: Cinthya Arias Manjarrez Author-X-Name-First: Cinthya Arias Author-X-Name-Last: Manjarrez Author-Name: Piedad Arenas Díaz Author-X-Name-First: Piedad Arenas Author-X-Name-Last: Díaz Author-Name: Jaime Alberto Camacho Pico Author-X-Name-First: Jaime Alberto Camacho Author-X-Name-Last: Pico Title: Industry relations in regional innovation systems: a case study of oil and gas in Santander-Colombia Abstract: The cooperation of the industry with the agents located in its geographical proximity is a key to the development of innovative territories. In this context, the purpose of this article is to shed light on the objectives that promote this cooperation, in particular on those unidentified in literature. The research was conducted in two methodological stages: a systematic review of the literature and a case study. Among the results obtained are a theoretical analysis framework of the interactions between industry and other agents of the regional innovation systems - RIS - and a relational capacity description of the oil industry in a Colombian region. Journal: Int. J. of Business Innovation and Research Pages: 370-394 Issue: 3 Volume: 21 Year: 2020 Keywords: industry; innovation system; networks; university-industry linkage; open innovation; R%D collaboration; innovation strategies; network innovation; Santander; oil and gas industry; review. File-URL: http://www.inderscience.com/link.php?id=105922 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:3:p:370-394 Template-Type: ReDIF-Article 1.0 Author-Name: Ummul Wara Adrita Author-X-Name-First: Ummul Wara Author-X-Name-Last: Adrita Title: Consumers' actual purchase behaviour towards green product: a study on Bangladesh Abstract: Consumers are now getting more concern about environment but the consciousness is not reflected in actual purchase behaviour for green product. Moreover Bangladesh is a good prospect for green market because of the environmental condition along with the noticeable rate of economic growth. This study examines the consumers' actual purchase behaviour toward green product in Bangladesh. The objective of this study is to examine the relation between the actual consumer behaviour and the facts related to green product as availability, information and price to understand why the consumers' of Bangladesh are stepping behind to make green purchase. A survey was made on a structured questionnaire and regression analysis was done. Based on the response of 350 samples, the result shows that each variable has vital influence in consumers' actual behaviour where the availability of product and information have high impact on actual purchase behaviour. Journal: Int. J. of Business Innovation and Research Pages: 311-323 Issue: 3 Volume: 21 Year: 2020 Keywords: purchase behaviour; PB; green product; purchase intention; availability; information; price; regression analysis; retail store; Bangladesh. File-URL: http://www.inderscience.com/link.php?id=105923 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:3:p:311-323 Template-Type: ReDIF-Article 1.0 Author-Name: Ashraf Bataineh Author-X-Name-First: Ashraf Author-X-Name-Last: Bataineh Author-Name: Yousef A. Abu Hajar Author-X-Name-First: Yousef A. Abu Author-X-Name-Last: Hajar Title: The impact of information technology on supply chain management in internal environment of Jordanian industrial companies Abstract: The purpose of this study is to identify the impact of using information technology (IT) on supply chain management (SCM) in the internal environment of Jordanian industrial companies. The study sample consisted of 171 employees working in the Jordanian industrial companies, including the administrative and financial director, head of the administrative and financial department, information systems staff, and the employees. The study relied on descriptive analytical method and also used regression analysis. The study results showed an important impact of IT on SCM in the internal environment of Jordanian industrial companies. It also showed a positive relationship between each techniques of IT (information sharing, infrastructures, and strategic planning) and SCM in the internal environment of Jordanian industrial companies. The study's recommendations included the need to maintain the highest levels of IT techniques by keeping pace with the latest developments in the fields, such as information sharing and infrastructures services. Journal: Int. J. of Business Innovation and Research Pages: 295-310 Issue: 3 Volume: 21 Year: 2020 Keywords: information technology; IT; supply chain management; SCM; information sharing; infrastructures; strategic planning; internal environment; Jordanian industrial companies; critical success factors; CSF. File-URL: http://www.inderscience.com/link.php?id=105924 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:3:p:295-310 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed T. Nuseir Author-X-Name-First: Mohammed T. Author-X-Name-Last: Nuseir Title: The extent of the influences of social media in creating 'impulse buying' tendencies Abstract: Buying behaviour tends to adopt a certain pattern: need identification, search between alternatives, buy, and post-buy evaluation. These patterns have been viewed as rational because they are based on certain principles. Any other buy behaviour that is not within this pattern is considered irrational or impulsive. In the case of Facebook, it has been found that users tend to follow certain indicators, e.g., tags, likes, and comments that have been posted by others on certain products and services. This leads to impulsive buying behaviour that quite often is as a result of being a user on Facebook. Previous studies on impulse buying have identified the challenges faced in defining impulse buying and placing Facebook within the scope of a catalyst for impulse buying. There has, however, been little in previous studies to showcase Facebook's role in motivating impulse buys. This study examines the features and roles of Facebook as a social media platform that encourages and creates impulse buying opportunities. Journal: Int. J. of Business Innovation and Research Pages: 324-335 Issue: 3 Volume: 21 Year: 2020 Keywords: buying behaviour; impulse buying; tags; likes; comments. File-URL: http://www.inderscience.com/link.php?id=105925 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:3:p:324-335 Template-Type: ReDIF-Article 1.0 Author-Name: Alfred Osta Author-X-Name-First: Alfred Author-X-Name-Last: Osta Author-Name: Bassem Maamari Author-X-Name-First: Bassem Author-X-Name-Last: Maamari Title: Openness in research and development: co-patenting impact on breakthrough innovations in the pharmaceutical industry Abstract: Breakthrough innovations are crucial drivers of economic progress, often depending on external knowledge sources to complement internal knowledge. Co-patenting is one way to achieve this by implementing open innovation within research and development. The purpose of this paper is to explore the impact of co-patenting on breakthrough innovations in the pharmaceutical industry. A research question is tested empirically using an archival dataset comprising 866 patents in Pharma. The findings show that co-patenting has a significant positive impact on breakthrough innovations. Short of previous investigation, this paper provides new empirical insights on the open innovation and co-patenting levels, leading to both academic and practical implications on the field. Journal: Int. J. of Business Innovation and Research Pages: 395-408 Issue: 3 Volume: 21 Year: 2020 Keywords: breakthrough innovation; radical innovation; co-patenting; open innovation; research and development collaboration. File-URL: http://www.inderscience.com/link.php?id=105926 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:3:p:395-408 Template-Type: ReDIF-Article 1.0 Author-Name: Aspizain Caniago Author-X-Name-First: Aspizain Author-X-Name-Last: Caniago Title: Analysis of product innovation and brand image on company performance Abstract: This research was conducted on service companies in Jakarta, aimed to analyse the effect of product innovation and brand image on company performance. This research was quantitative with a survey method in which the data were collected using questionnaires. With a total of 108 questionnaires distributed, only 102 questionnaires were feasible to be analysed. The data analysis was done using a descriptive statistical analysis method intended to determine the frequency distribution of respondents' answers resulted from the questionnaires. The statistical analysis applied structural equation model (SEM). The results of <i>Hypothesis</i> 1 showed that product innovation had a direct effect on company performance, indicating that a better value of product innovation will increase the value of company performance. Similarly, the results of <i>Hypothesis</i> 2 revealed that brand image had a direct effect on company performance, meaning that a good brand image will also increase the value of company performance. Journal: Int. J. of Business Innovation and Research Pages: 409-427 Issue: 3 Volume: 21 Year: 2020 Keywords: product innovation; brand image; company performance. File-URL: http://www.inderscience.com/link.php?id=105927 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:3:p:409-427 Template-Type: ReDIF-Article 1.0 Author-Name: Wajeeha Aslam Author-X-Name-First: Wajeeha Author-X-Name-Last: Aslam Author-Name: Kashif Farhat Author-X-Name-First: Kashif Author-X-Name-Last: Farhat Author-Name: Laraib Ejaz Author-X-Name-First: Laraib Author-X-Name-Last: Ejaz Author-Name: Imtiaz Arif Author-X-Name-First: Imtiaz Author-X-Name-Last: Arif Title: Adoption of Android smartphones and intention to pay for mobile internet: an empirical analysis of consumers in Pakistan Abstract: This study examined the influencing factors of Android smartphone's adoption and the intention to pay for mobile internet. The study was grounded in theory of reasoned action (TRA) to develop the framework of the study. Through an adapted 5-point Likert scale questionnaire, in total, 324 responses were analysed using PLS-SEM technique. The findings of the study revealed that design aesthetics, interface convenience and perceived infrastructure have a significant role in building phone users attitude towards using smartphone's, with the exception of perceived content. The attitude also appeared as a significant factor in influencing intention to adopt Android-powered smartphone's. Emotional value, performance/quality value, and social value had a significant impact on the development of intention to pay for mobile internet. However, the findings of the study failed to validate the impact of adoption of Android-powered smartphone's and price/value for money on the intention to pay for mobile internet services. The findings are valuable for the manufacturers of Android smartphone's in designing the mobile devices and for the service providers of mobile internet to design effective marketing strategies. Journal: Int. J. of Business Innovation and Research Pages: 428-446 Issue: 3 Volume: 21 Year: 2020 Keywords: Android smartphone's; mobile internet services; perceived values; PLS-SEM; theory of reasoned action; TRA. File-URL: http://www.inderscience.com/link.php?id=105928 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:3:p:428-446 Template-Type: ReDIF-Article 1.0 Author-Name: Katiuscia Alice Teixeira Author-X-Name-First: Katiuscia Alice Author-X-Name-Last: Teixeira Author-Name: Daniel P. Puffal Author-X-Name-First: Daniel P. Author-X-Name-Last: Puffal Author-Name: Dayane S. Ferrazza Author-X-Name-First: Dayane S. Author-X-Name-Last: Ferrazza Title: Organisational capabilities for innovation: a case study on the management and transactional capability Abstract: Innovation is an increasingly present topic in academic, business and governmental discussions. In the competitive economic context where companies operate, there is constant need for reinvention and search for new alternatives to keep minimally competitive in the market. Thus, it is important to understand what differentiates innovative companies as such and which existing capabilities drive innovation in organisations. Therefore, the present work is a qualitative case study that identifies and analyses the contribution of management and transactional capabilities to generating innovation in an innovative company in Brazil. Journal: Int. J. of Business Innovation and Research Pages: 447-465 Issue: 4 Volume: 21 Year: 2020 Keywords: innovation; innovative Brazilian company; management capability; transactional capability; reinvention; competitive; capacities; generation of innovation; capability; business. File-URL: http://www.inderscience.com/link.php?id=105981 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:4:p:447-465 Template-Type: ReDIF-Article 1.0 Author-Name: Ananth Srinivasan Kripesh Author-X-Name-First: Ananth Srinivasan Author-X-Name-Last: Kripesh Author-Name: H. Mahesh Prabhu Author-X-Name-First: H. Mahesh Author-X-Name-Last: Prabhu Author-Name: K.V. Sriram Author-X-Name-First: K.V. Author-X-Name-Last: Sriram Title: An empirical study on the effect of product information and perceived usefulness on purchase intention during online shopping in India Abstract: Technological advancements and high speed connectivity has made the internet an integral part of our life. Life without internet is unimaginable and so is shopping. Online shopping is popular because of the wide range of products and services it provides to the customers. Online shoppers depend more on product information, specifically in terms of the look-and-feel of products, to make a purchase decision. The reason is lack of tangibility on online purchases. Perceived usefulness is the perception of consumers about how an online portal could add value and efficiency to them while shopping online. This study concentrates on the effect of product information and perceived usefulness on the purchase intention of online customers. Survey methodology was adopted and structural equation modelling technique was used. Analysis was done using Smart PLS version 3. The study shows a positive correlation between product information and perceived usefulness which in turn significantly influences the purchase intention. The study reveals the importance of detailed online product information and efficiency of the website as key factors that make customer buy online. Journal: Int. J. of Business Innovation and Research Pages: 509-522 Issue: 4 Volume: 21 Year: 2020 Keywords: purchase intention; perceived usefulness; online shopping; product information; customer satisfaction; India. File-URL: http://www.inderscience.com/link.php?id=105982 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:4:p:509-522 Template-Type: ReDIF-Article 1.0 Author-Name: Trapti Mittal Author-X-Name-First: Trapti Author-X-Name-Last: Mittal Author-Name: Pankaj Madan Author-X-Name-First: Pankaj Author-X-Name-Last: Madan Title: Impact of financing patterns on business performance of e-startups in India: a research model Abstract: The purpose of this paper is to identify the determinants of financing patterns of e-startups which influence its business performance. This theoretical paper designed a conceptual framework for financing patterns of e-startups by suggesting various traditional and modern sources of financing, stages of development as seed, early, growth and later stage and the determinants of business performance are long-term debt, short-term debt, debt-equity ratio, liquidity, profitability, tangibility, entrepreneurs' age, education and experience. The financing patterns of e-startups are playing an important role to attract the outsider investors although most of the e-startups like Paytm, Ola, Snapdeal, Shopclues and others are in the loss after it, they are able to raise the fund and become unicorn e-startups. So, this paper set out the determinants of financing pattern which can impact on business performance of e-startups in India. Journal: Int. J. of Business Innovation and Research Pages: 490-508 Issue: 4 Volume: 21 Year: 2020 Keywords: business performance; financing patterns; e-startups; India. File-URL: http://www.inderscience.com/link.php?id=105983 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:4:p:490-508 Template-Type: ReDIF-Article 1.0 Author-Name: Vikas Kumar Author-X-Name-First: Vikas Author-X-Name-Last: Kumar Author-Name: Saurabh Mittal Author-X-Name-First: Saurabh Author-X-Name-Last: Mittal Title: Mobile marketing campaigns: practices, challenges and opportunities Abstract: Increased use of smartphone and other mobile devices means more frequent contact between the brands and consumers. Interactions happen on anytime, anywhere basis, going much beyond the boundaries of traditional customer connect. Starting with the traditional e-mail, to pay per click, search engine optimisation, content writing, social media marketing, video and in-game advertisements, there are multiple channels to reach every segment of the audience as per their comfort. Considering the mobile communication media, optimisation of corporate website, e-mails, SMS, MMS channels, and building a native app are the prominent aspects of the present day mobile marketing campaigns. Present work highlights the importance of optimum mobile marketing campaigns as the mobile phones are serving as a preferred mode for accessing the information about the products and services. Suitability of various mobile marketing channels have been analysed to suffice the needs of different customer segments. Along with this, most important challenges and opportunities have been outlined, considering the present day market scenario. The work is very much helpful in strategic planning of the mobile marketing campaigns and selection of specific channels to cater to the targeted customer base. Journal: Int. J. of Business Innovation and Research Pages: 523-539 Issue: 4 Volume: 21 Year: 2020 Keywords: mobile marketing; mobile advertisements; online marketing; marketing communication. File-URL: http://www.inderscience.com/link.php?id=105996 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:4:p:523-539 Template-Type: ReDIF-Article 1.0 Author-Name: Ashutosh Sheel Author-X-Name-First: Ashutosh Author-X-Name-Last: Sheel Author-Name: Vishnu Nath Author-X-Name-First: Vishnu Author-X-Name-Last: Nath Title: Antecedents of blockchain technology adoption intentions in the supply chain Abstract: Supply chain involves a lot of transactions among the stakeholders. Blockchain technology will make a revolutionary change the way how transactions are being carried out. Blockchain removes all the disadvantages which are related to trust among stakeholders and gives better visibility and transparency. The present study explores factors that affect blockchain technology adoption in the supply chain. The current study is based on the extended unified theory of acceptance and use of technology (UTAUT2) with trust model. Data was collected from 363 supply chain practitioners from India. The results of the present study indicate that behavioural intentions are positively and significantly influenced by performance expectancy, effort expectancy, hedonic motivation, price value, and trust. The study also lists out various aspects for future research regarding the implementation of blockchain in supply chain management. Journal: Int. J. of Business Innovation and Research Pages: 564-584 Issue: 4 Volume: 21 Year: 2020 Keywords: extended UTAUT2; trust; blockchain; supply chain management; information technology. File-URL: http://www.inderscience.com/link.php?id=106011 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:4:p:564-584 Template-Type: ReDIF-Article 1.0 Author-Name: A. Zafer Acar Author-X-Name-First: A. Zafer Author-X-Name-Last: Acar Title: The mediating role of value innovation between market orientation and business performance: evidence from the logistics industry Abstract: As the logistics industry is suffering to adapt itself to the rapidly changing customer expectations, it needs to be innovative ever than before. However, once the innovation threshold has been exceeded, being more innovative does not create value. Also, to be innovative out of the market needs do not bring above average return. Therefore firms should adjust themselves to the market needs by getting to be market-oriented. Thus, the aims of this study are to investigate the relationships between market orientation and innovativeness related to firm performance and to advance the understanding of the role of the innovativeness in the context of the logistics industry. Results of this study have depended on a questionnaire survey conducted among logistics firms. The findings indicate strong relationships among market orientation, innovativeness, and firm performance. Foremost, inter-functional coordination and service innovativeness can significantly assist a firm in improving its performance. Journal: Int. J. of Business Innovation and Research Pages: 540-563 Issue: 4 Volume: 21 Year: 2020 Keywords: logistics industry; value innovation; VI; service innovation; market orientation; MO. File-URL: http://www.inderscience.com/link.php?id=106012 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:4:p:540-563 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Alawamleh Author-X-Name-First: Mohammad Author-X-Name-Last: Alawamleh Author-Name: Loiy Bani Ismail Author-X-Name-First: Loiy Bani Author-X-Name-Last: Ismail Author-Name: Marwan Al Nahleh Author-X-Name-First: Marwan Al Author-X-Name-Last: Nahleh Author-Name: Kamal A.M. Al-Qudah Author-X-Name-First: Kamal A.M. Author-X-Name-Last: Al-Qudah Title: Role of open innovation in project management CSF Abstract: The purpose of this paper is to examine the role and influence of open innovation in supporting the critical success factors (CSF) within project management (PM) through quantitative questionnaire which was administered to a sample of project managers and employees in construction sector organisations. This research found that all innovation variables (technology, knowledge, innovative spirit and acceptance) were perceived to positively influence CSF within PM, given that knowledge may encourage ideas that widen the horizon and facilitate more time and cost efficient task completion and thus more productive organisations. This study emphasises managers' and leaders' awareness of the role of innovation in supporting CSF in the organisations and the appearance of innovation and its role in developing the overall organisational performance at all levels, from employees to top management. This research is of great value to managers and team leaders within the construction sector, to focus attention on innovation initiatives within their territories. It is in fact a driving point that helps a manager to realise the level of acceptance of innovation taking place in the organisation, in addition to the gaps that might be found within this acceptance, and bridge it with more appropriate awareness and deployment of innovation. Journal: Int. J. of Business Innovation and Research Pages: 466-489 Issue: 4 Volume: 21 Year: 2020 Keywords: innovation; open innovation; project management; PM; critical success factors; CSF; technology; innovative spirit; knowledge; accepting new ideas. File-URL: http://www.inderscience.com/link.php?id=106013 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:21:y:2020:i:4:p:466-489 Template-Type: ReDIF-Article 1.0 Author-Name: Poh-Poh Ting Author-X-Name-First: Poh-Poh Author-X-Name-Last: Ting Author-Name: Winnie Poh-Ming Wong Author-X-Name-First: Winnie Poh-Ming Author-X-Name-Last: Wong Author-Name: Chee-Hua Chin Author-X-Name-First: Chee-Hua Author-X-Name-Last: Chin Title: The influence of attitude, customer loyalty, and past experiences on students' complaining behaviour: the moderating role of gender Abstract: Complaining about service failures can happen at any time and in any situation. This study applied the theory of reasoned action as the underpinning theory and opted to calibrate factors that influence the customers', specifically students in higher learning institution, about their complaint behaviour intention. A non-probability purposive sampling technique was utilised for data collection from respondents who have had experiences in making a complaint. A total of 559 students at a higher learning institution in Sarawak, Malaysia volunteered participated in the survey. SmartPLS 3.0 (version 3.2.6) was applied to assess the model developed based on path modelling and bootstrap for hypotheses testing. A salient finding of the study is that attitude, customer loyalty, and past experiences are strong determinants of customers' (students') complaint behaviour intention. Surprisingly, gender does not play a contributing role in the customers' complaint intention among the students. Both theoretical and practical implications were further discussed. Journal: Int. J. of Business Innovation and Research Pages: 87-105 Issue: 1 Volume: 22 Year: 2020 Keywords: complaint behaviour; intention; customer loyalty; attitude; past experience; gender; moderator; PLS-SEM; Malaysia. File-URL: http://www.inderscience.com/link.php?id=107084 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:1:p:87-105 Template-Type: ReDIF-Article 1.0 Author-Name: Arash Shahin Author-X-Name-First: Arash Author-X-Name-Last: Shahin Author-Name: Masoud Pourhamidi Author-X-Name-First: Masoud Author-X-Name-Last: Pourhamidi Title: Brand excellence: a holistic model for brands evaluation and ranking - the case of Isfahan brands Abstract: In recent years, relatively few scholars and practitioners have worked on the subjects of evaluating intellectual capital, particularly continuous and comprehensive evaluation of brands and almost all of the studies are confined solely to the financial or customer-based perspective. Since excellence models provide a comprehensive basis for performance improvement and benchmarking, the aim of this study is to propose a holistic model for brand excellence and to propose an implementation guideline intending to fill the gap between theory and practice of systems thinking in brand management. The model offers a structured approach about how to exploit brand strengths and how to classify or prioritise areas of improvement. A case study is presented to illustrate the capability of the proposed model. Journal: Int. J. of Business Innovation and Research Pages: 69-86 Issue: 1 Volume: 22 Year: 2020 Keywords: branding; brand management; brand evaluation; excellence; modelling. File-URL: http://www.inderscience.com/link.php?id=107085 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:1:p:69-86 Template-Type: ReDIF-Article 1.0 Author-Name: Yasser Maghsoudi Ganjeh Author-X-Name-First: Yasser Maghsoudi Author-X-Name-Last: Ganjeh Author-Name: Naser Khani Author-X-Name-First: Naser Author-X-Name-Last: Khani Author-Name: Akbar Alem Tabriz Author-X-Name-First: Akbar Alem Author-X-Name-Last: Tabriz Title: The relationship between networking capability and commercialisation performance by considering the role of dimensions of network structure Abstract: Commercialisation is the process of transferring research's results emerging from the laboratory and bringing them to a successfully marketable product. Firms can utilise networks to ensure the successful commercialisation through overcoming resource, knowledge and competence limitation. Nevertheless, no published studies have examined the impact of networking capability on commercialisation performance by considering the role of business networks structure. This study aims at filling this gap and understanding relationships between networking capabilities, dimensions of business networks structure and commercialisation performance. Therefore, the research questions are, how can networking capabilities do improve commercialisation performance? And what is the role of the dimensions of business networks structure in the relationship between networking capabilities and commercialisation performance? To answer the questions, we explain the concepts of commercialisation, commercialisation through networks, networking, networking capabilities, structural dimensions of business networks and finally propose a conceptual model for the relationship between networking capability and commercialisation performance by considering the role of dimensions of business network structure. Journal: Int. J. of Business Innovation and Research Pages: 47-68 Issue: 1 Volume: 22 Year: 2020 Keywords: commercialisation; networking capability; network structure; business networks. File-URL: http://www.inderscience.com/link.php?id=107087 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:1:p:47-68 Template-Type: ReDIF-Article 1.0 Author-Name: Edwin Alexander Henao-García Author-X-Name-First: Edwin Alexander Author-X-Name-Last: Henao-García Author-Name: Jose Arias-Pérez Author-X-Name-First: Jose Author-X-Name-Last: Arias-Pérez Author-Name: Nelson Enrique Lozada-Barahona Author-X-Name-First: Nelson Enrique Author-X-Name-Last: Lozada-Barahona Title: Corporate entrepreneurship, resources, capabilities and institutional factors: an analysis for emerging markets Abstract: This work aims to examine the influence of organisational resources and capabilities and institutional factors on corporate entrepreneurship. The analysis is conducted in six Latin American markets considered emerging markets. The study uses data from Global Entrepreneurship Monitor and includes 27,179 observations. Logistics regressions are employed in the methodology. Two theoretical perspectives are used: resource-based theory for internal factors (entrepreneurship skills and competencies, entrepreneurial intention, entrepreneurial experience, personal networks and opportunity recognition) and institutional theory for external factors (fear of failure, media impact and education). The main results show that all internal factors and one of the external factors (education) increase the probability of an individual being a corporate entrepreneur. The results also suggest that for the countries studied in the analysis, media stories about successful new businesses reduce the probability of corporate entrepreneurship activities being pursued. Therefore, the work contributes theoretically and has implications for policy makers and practitioners. Journal: Int. J. of Business Innovation and Research Pages: 106-125 Issue: 1 Volume: 22 Year: 2020 Keywords: corporate entrepreneurship; resource-based theory; RBT; emerging markets; institutional theory; innovation management. File-URL: http://www.inderscience.com/link.php?id=107089 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:1:p:106-125 Template-Type: ReDIF-Article 1.0 Author-Name: Mohamed Afique Bin Mohamed Aziyen Author-X-Name-First: Mohamed Afique Bin Mohamed Author-X-Name-Last: Aziyen Author-Name: Elsadig Musa Ahmed Author-X-Name-First: Elsadig Musa Author-X-Name-Last: Ahmed Title: Determinants of Blender 3D (open source) usage in Malaysian animation industry Abstract: Blender three-dimensional (3D) is the open source software (OSS) investigated in this research. Currently, Blender 3D users in Malaysia are still less compared with other countries. Determinants of Blender 3D usage are investigated to increase its usage among Malaysian 3D animation users' especially 3D animation companies. Variables for this research are cost, functionality, opinion, vendor and quality. A theoretical framework is constructed based on these variables. The framework is tested using the questionnaire given to selected respondents. A total of 94 respondents participated in this research. Data collected from the questionnaire is analysed by using descriptive analysis, one sample T-test, Pearson's correlations and multiple regression. Results from all of these tests indicate that there are relationships between all of these variables and Blender 3D usage. Vendor is identified as the major determinant among all five independent variables. Journal: Int. J. of Business Innovation and Research Pages: 1-22 Issue: 1 Volume: 22 Year: 2020 Keywords: Blender 3D; Malaysia animation industry; open source software; OSS. File-URL: http://www.inderscience.com/link.php?id=107122 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:1:p:1-22 Template-Type: ReDIF-Article 1.0 Author-Name: Nhat Tan Nguyen Author-X-Name-First: Nhat Tan Author-X-Name-Last: Nguyen Author-Name: Lai Wan Hooi Author-X-Name-First: Lai Wan Author-X-Name-Last: Hooi Title: Relationship between leadership styles, employee creativity and organisational innovation: a proposed framework Abstract: Innovation plays an increasingly important role in the survival and growth of all organisations irrespective of state-owned or private enterprises. Nevertheless, most studies focus on technological innovation while there is a lack of studies examining organisational innovation relating to organisational methods. Therefore, expanding and replicating past research, this conceptual paper aims to provide a framework through which to understand and predict such influencing factors as leadership styles and employee creativity on organisational innovation as well as the interrelationships among those constructs in Vietnamese state-owned enterprises. From the literature-based analysis of previous studies, a comprehensive framework was respectively developed, illustrating the linkage between transformational leadership, transactional leadership on the components of organisational innovation that is being mediated by employee creativity. Moreover, the study may contribute to the literature on leadership, creativity and innovation along with enlightening the management to recognise which leadership style will effectively suit stateowned enterprises in tandem with promoting employee creativity to foster organisational innovation. Journal: Int. J. of Business Innovation and Research Pages: 23-46 Issue: 1 Volume: 22 Year: 2020 Keywords: leadership; leadership style; employee creativity; organisational innovation. File-URL: http://www.inderscience.com/link.php?id=107143 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:1:p:23-46 Template-Type: ReDIF-Article 1.0 Author-Name: Hiteshkumar G. Shah Author-X-Name-First: Hiteshkumar G. Author-X-Name-Last: Shah Author-Name: Ravi Kant Author-X-Name-First: Ravi Author-X-Name-Last: Kant Title: Integrating knowledge management enablers and processes for improved organisational performance Abstract: This paper examines a framework between different knowledge management enablers (KMEs), knowledge management (KM) processes and organisational performance. Forty-six KMEs are selected from literature and experts' opinion from industry and academia. Further, these 46 KMEs are grouped into six major constructs. These KMEs supports the socialisation, externalisation, combination, internalisation (SECI) KM processes and organisational performance (operational performance, financial performance and customer satisfaction). The postal survey methodology is used to collect the data from Indian manufacturing organisations. The collected survey data was analysed for the construct, content, criterion-related validation and reliability analysis. Additionally, structural equation modelling (SEM) is used to test the relationship between KMEs, SECI KM process and organisational performance. The finding suggests positive relationship exists between KMEs, SECI KM process and organisational performance. The successful KMEs implementation improves the SECI KM processes which enhance the organisational performance. Journal: Int. J. of Business Innovation and Research Pages: 126-155 Issue: 1 Volume: 22 Year: 2020 Keywords: knowledge management; KM; knowledge management enablers; KMEs; SECI KM process; organisational performance. File-URL: http://www.inderscience.com/link.php?id=107144 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:1:p:126-155 Template-Type: ReDIF-Article 1.0 Author-Name: K.M. Senthilkumar Author-X-Name-First: K.M. Author-X-Name-Last: Senthilkumar Author-Name: R. Thirumalai Author-X-Name-First: R. Author-X-Name-Last: Thirumalai Author-Name: K.K. Arun Author-X-Name-First: K.K. Author-X-Name-Last: Arun Title: Experimental investigation on analysis of performance of vortex tube through implementation of sustainable manufacturing Abstract: Sustainable manufacturing is the process of creating manufactured product that reduce harmful environmental impact, conserve energy and resources. It brings eco-friendly environment and are safe for employee, communities and consumers. Awareness of sustainable manufacturing is increasing in competitive world. Many industries have taken steps for green growth ensuring that process is environmentally and economically sustainable. Importance of this study is to attain sustainable in milling. Cutting fluid is used in CNC machine to reduce heat generation in metal cutting process but usage of cutting fluid causes hazardness to environment and employee. To minimise the hazardness cooling air technique is used. Cooling air technique is achieved using vortex tube. Taguchi optimisation technique was used to find optimal cutting parameters. Analysis of variance (ANOVA) is also applied to analysis the data obtained. The process was optimised for minimal flank wear considering environmental concern as a prime importance. Journal: Int. J. of Business Innovation and Research Pages: 181-190 Issue: 2 Volume: 22 Year: 2020 Keywords: sustainable manufacturing; milling; vortex tube; Taguchi; analysis of variance; ANOVA. File-URL: http://www.inderscience.com/link.php?id=107837 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:2:p:181-190 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammed T. Nuseir Author-X-Name-First: Mohammed T. Author-X-Name-Last: Nuseir Title: The effects of sponsorship on the promotion of sports events Abstract: The purpose of this research study was to examine the effect of sports sponsorship on the promotion of sports events. While scholars have explored the main reasons why corporations sponsor sports events, they have not illustrated the overall effects of sponsorship on the promotion of the events and the factors affecting these outcomes. For this study, a quantitative approach with the use of a questionnaire was adopted; data were collected from 400 managers and organisers of sports events. The research questions addressed how the brand image of the sponsors improves when they sponsor sports events and what effect sponsorship has on the success of the events. Our findings showed that businesses that sponsor sports event gain improved brand image, increased exposure to customers and increased sales. Sports event managers and individual players also benefit from sponsorships. The study findings indicated that sponsors give technical, expert and financial support in exchange for improved brand awareness and brand image, which ultimately increases their revenues. Journal: Int. J. of Business Innovation and Research Pages: 191-207 Issue: 2 Volume: 22 Year: 2020 Keywords: sponsorship; sports marketing; sports sponsorship; promotion of products. File-URL: http://www.inderscience.com/link.php?id=107838 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:2:p:191-207 Template-Type: ReDIF-Article 1.0 Author-Name: Ana C. Ocampo-Wilches Author-X-Name-First: Ana C. Author-X-Name-Last: Ocampo-Wilches Author-Name: Julia C. Naranjo-Valencia Author-X-Name-First: Julia C. Author-X-Name-Last: Naranjo-Valencia Author-Name: Gregorio Calderon-Hernandez Author-X-Name-First: Gregorio Author-X-Name-Last: Calderon-Hernandez Title: How the perception of obstacles to innovation affects innovation results: evidence in a developing country Abstract: Innovation has become a key factor for competitiveness and survival of companies. This has increased interest in investigating those conditions which favour or hinder said survival. According to literature, perception of obstacles in a company influences the level of innovation. This paper focuses on the association between perception of barriers to innovation and innovation results. Data used corresponds to EDIT VII, carried out by the DANE (2014). Relationship analysis was performed through logistic regression and the results reveal that companies which assign greater importance to obstacles are the most innovative. Furthermore, they also show that the facility of imitation by third parties, scarce information about markets, and uncertainty of demand are the factors which are the most closely related to innovation development. Journal: Int. J. of Business Innovation and Research Pages: 281-307 Issue: 2 Volume: 22 Year: 2020 Keywords: innovation; obstacles for innovation; EDIT; performance of innovation; Colombia; Latin America; emerging economy; CIS. File-URL: http://www.inderscience.com/link.php?id=107839 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:2:p:281-307 Template-Type: ReDIF-Article 1.0 Author-Name: Seyyed Milad Shirvani Author-X-Name-First: Seyyed Milad Author-X-Name-Last: Shirvani Title: Influential factors of foreign exchange services marketing with trust mediator role in Iranian international banking industry Abstract: The aim of this study is to evaluate the influential factors of foreign exchange services marketing with trust mediatory role in Iranian international banking industry. This is an applied study in terms of objective and a descriptive-survey study in terms of data collection. Study population consists of all customers of Parsian Bank in Tehran who use the foreign exchange services of this bank, 432 of whom were sampled using Cochran's sample size formula. The questionnaire's validity was confirmed by the experts and the reliability of the questionnaire was confirmed based on Cronbach's alpha coefficient being calculated equal to 0.816. Then data was collected using a researcher-made questionnaire and was analysed by Liserl. The results indicated the positive effect of bank employees' behaviour, coordination and integrity, and customer relationship and perceived value on trust. In addition, the positive effect of trust on foreign exchange services marketing was observed. Journal: Int. J. of Business Innovation and Research Pages: 229-242 Issue: 2 Volume: 22 Year: 2020 Keywords: employees' professional behaviour; perceived value; services marketing; trust. File-URL: http://www.inderscience.com/link.php?id=107840 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:2:p:229-242 Template-Type: ReDIF-Article 1.0 Author-Name: Akhil Chandran Author-X-Name-First: Akhil Author-X-Name-Last: Chandran Author-Name: P.G. Saleeshya Author-X-Name-First: P.G. Author-X-Name-Last: Saleeshya Title: Productivity improvement through lean initiatives: a service sector case study in India Abstract: Lean transformation has already been in use in the manufacturing sector has gained wide acceptance in service sector. Indian economy heavily depends on its service sector. Preliminary study conducted in this sector revealed the emergence of e-commerce has badly affected certain services of the postal systems. So, we felt ahead to assess its performance efficiency. A detailed survey based on specific questionnaires was conducted among employees as well as customers in post offices located in South India. Simultaneously, a field study was done covering various banking systems and courier services. Based on studies and related literature reviews, we developed a new system-based model christened objectivated lean attainment model (OLAM) to assess the performance of postal systems through lean initiatives. Analytical hierarchy process (AHP) is identified to prioritise factors across different levels of the model. The findings and analysis reveals many important aspects which will enable Indian postal system to provide consistent performance index. Journal: Int. J. of Business Innovation and Research Pages: 208-228 Issue: 2 Volume: 22 Year: 2020 Keywords: Indian postal system; lean; efficiency; productivity; objectivated lean attainment model; OLAM; analytical hierarchy process; AHP; India. File-URL: http://www.inderscience.com/link.php?id=107841 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:2:p:208-228 Template-Type: ReDIF-Article 1.0 Author-Name: Mona Jami Pour Author-X-Name-First: Mona Jami Author-X-Name-Last: Pour Author-Name: Zohre Kazemi Author-X-Name-First: Zohre Author-X-Name-Last: Kazemi Title: Investigating determinants of brand equity in mobile commerce Abstract: According to the recent development of mobile computing and the proliferation of mobile devices, mobile commerce (m-commerce) has become an important part of today's businesses. One of the main challenges of m-commerce success is the management of brand and brand equity which is rarely explored in previous studies. Therefore, the main objective of the study is to explore the determinants of brand equity in m-commerce via a mixed method. In the first step, literature review and focus group method were used to identify effective factors of brand equity in m-commerce. In the second step, to evaluate the extracted factors from customers' viewpoints, a survey method has been used. Finally, in the third step, FAHP method was applied to prioritise the factors and their related measures. The findings show that among the seven factors of brand equity in m-commerce, ease of use and information/content quality has the highest priority in branding. Journal: Int. J. of Business Innovation and Research Pages: 243-261 Issue: 2 Volume: 22 Year: 2020 Keywords: brand; mobile commerce; m-commerce; fuzzy analytical hierarchy process; FAHP; brand equity. File-URL: http://www.inderscience.com/link.php?id=107842 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:2:p:243-261 Template-Type: ReDIF-Article 1.0 Author-Name: Vanessa Paola Pertuz Author-X-Name-First: Vanessa Paola Author-X-Name-Last: Pertuz Author-Name: María Lourdes Geizzelez Author-X-Name-First: María Lourdes Author-X-Name-Last: Geizzelez Author-Name: Adith Pérez Author-X-Name-First: Adith Author-X-Name-Last: Pérez Author-Name: Adriana Lorena Vega Author-X-Name-First: Adriana Lorena Author-X-Name-Last: Vega Title: The relationship between organisational learning and innovation capabilities in medium-sized enterprises Abstract: This paper aims to analyse the relationship between organisational learning and innovation capabilities in medium-sized enterprises. The research applied two surveys in medium-sized enterprises. The results show the existence of a strong positive correlation between organisational learning and innovation capability. The study provides empirical evidence on the development of innovation capabilities in medium-sized enterprises. In the literature, there are relatively few papers, which study the links between organisational learning and innovation capabilities. Therefore, this paper contributes with tangible evidence to identify the dimensions of organisational learning that improve the development of innovation capabilities. Journal: Int. J. of Business Innovation and Research Pages: 262-280 Issue: 2 Volume: 22 Year: 2020 Keywords: organisational learning; innovation capabilities; medium-sized enterprises. File-URL: http://www.inderscience.com/link.php?id=107843 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:2:p:262-280 Template-Type: ReDIF-Article 1.0 Author-Name: Sunith Hebbar Author-X-Name-First: Sunith Author-X-Name-Last: Hebbar Author-Name: Giridhar B. Kamath Author-X-Name-First: Giridhar B. Author-X-Name-Last: Kamath Author-Name: Asish Oommen Mathew Author-X-Name-First: Asish Oommen Author-X-Name-Last: Mathew Author-Name: Vasanth Kamath Author-X-Name-First: Vasanth Author-X-Name-Last: Kamath Title: Attitude towards online shopping and its influence on purchase intentions: an urban Indian perspective Abstract: Unprecedented growth in online shopping necessitates better understanding of the consumer behavioural patterns for effective decision making. This study focuses on identifying the factors that influence the attitude and purchase intention (PI) of online shoppers, specifically, in the context of urban millennials. The study identifies various factors related to the benefits and risks of online shopping which in turn influence the consumer attitude towards online shopping and hence, purchase intention. We propose a conceptual model based on the gaps identified in contemporary literature. Using structural equation modelling (SEM), we test the hypotheses developed in this study are tested. The results indicate that perceived benefits have a significant influence on attitude toward online shopping, and attitude and domain-specific innovativeness has a significant influence on purchase intention. Further system dynamics (SD) is used to simulate a case of an online food delivery student start-up. The findings of the hypothesis tests are validated. Journal: Int. J. of Business Innovation and Research Pages: 326-341 Issue: 3 Volume: 22 Year: 2020 Keywords: consumer behaviour; online shopping; consumer attitude; purchase intention; system dynamics. File-URL: http://www.inderscience.com/link.php?id=107961 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:3:p:326-341 Template-Type: ReDIF-Article 1.0 Author-Name: Sofia Börjesson Author-X-Name-First: Sofia Author-X-Name-Last: Börjesson Author-Name: Anne Elerud-Tryde Author-X-Name-First: Anne Author-X-Name-Last: Elerud-Tryde Title: Attention as a means to develop innovation capabilities Abstract: In this article, we explore how an innovation jam - an information technology (IT)-based tool to generate new ideas from employees in response to a call for ideas on a predefined theme - was used in two Swedish industrial firms, Volvo Cars and Volvo Group. Based on two qualitative retrospective case studies, we explore the notion of attention, and highlight the inherent ability of an innovation jam to promote attention. We discuss how attention can be used strategically to support the development of firm capabilities for innovation but point also to the risks involved. The paper contributes to emerging research on how firms develop the capabilities for innovation and highlights how attention can be used strategically. Journal: Int. J. of Business Innovation and Research Pages: 342-358 Issue: 3 Volume: 22 Year: 2020 Keywords: innovation; innovation capability; attention; innovation jam. File-URL: http://www.inderscience.com/link.php?id=107962 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:3:p:342-358 Template-Type: ReDIF-Article 1.0 Author-Name: Dorothy Dutta Author-X-Name-First: Dorothy Author-X-Name-Last: Dutta Author-Name: Mrinmoy K. Sarma Author-X-Name-First: Mrinmoy K. Author-X-Name-Last: Sarma Title: Service innovation typologies and applications in India: a literature review Abstract: Innovations largely facilitate the growth and development of various sectors, including the services sector. Service innovations are taking place all over, yet this is still under-researched as an academic interest. This is an attempt to list out the typologies of service innovation put forward by various academicians in the past. The paper portrays the typologies of service innovations available through an extensive search for relevant literature in the area. The paper also offers an insight into the service sectors focusing on innovation. The article identifies the typology mostly used to define a service innovation; followed by the typology typically preferred in India. An attempt also is made to highlight the differences in service innovation execution between India, and some developed countries like the USA and Australia. The article also dwells into how technological aid is sought while innovating in services and the role of frugal innovations in India. Finally, the article offers suggestions on scopes for further research. Journal: Int. J. of Business Innovation and Research Pages: 359-373 Issue: 3 Volume: 22 Year: 2020 Keywords: services; innovation; India; new service development; typologies. File-URL: http://www.inderscience.com/link.php?id=107963 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:3:p:359-373 Template-Type: ReDIF-Article 1.0 Author-Name: P. Anitha Author-X-Name-First: P. Author-X-Name-Last: Anitha Author-Name: Bijuna C. Mohan Author-X-Name-First: Bijuna C. Author-X-Name-Last: Mohan Title: Cognitive, affective and conative concepts as an antecedent to parental and child purchase influence strategies-observational evidences Abstract: The paper explores the concepts of cognitive, affective and conative theory of mind in generation of child influence strategies and its usage by parents and children during a purchase interaction. The paper is an innovative study with real-time observations on parent adolescent clusters in a retail setting. The observed data was coded using R software and analysed using interpretive phenomenological analysis. The results show that a particular state of mind generates a specific influence strategy. When an adolescent uses a particular influence strategy during a purchase the parent majorly uses the same influence strategy to counter the claims. The findings suggest that the focal point of marketers should be on communicating the value and uniqueness of a product which are often remembered by adolescents. Marketers should come up with innovative marketing strategies which reinforces the cognitive, effective and conative state of minds in young consumers. Journal: Int. J. of Business Innovation and Research Pages: 374-387 Issue: 3 Volume: 22 Year: 2020 Keywords: observational research; adolescent purchase interactions; influence strategies; cognitive; affective; conative. File-URL: http://www.inderscience.com/link.php?id=107968 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:3:p:374-387 Template-Type: ReDIF-Article 1.0 Author-Name: Arash Shahin Author-X-Name-First: Arash Author-X-Name-Last: Shahin Author-Name: Elham Mahdian Author-X-Name-First: Elham Author-X-Name-Last: Mahdian Title: Ranking the indicators of open innovation adoption based on NPD factors Abstract: The purpose of this study is to rank the indicators of open innovation adoption (OIA) based on new product development (NPD) factors using fuzzy TOPSIS method. The indicators of OIA include absorption capacity, dimensions of innovation, material factors, organisational factors, individual factors and environmental factors and the NPD factors include technological, marketing, supportive, intra-organisational, commercialisation, product development team and modes of innovation. Fuzzy TOPSIS method has been employed for ranking the indicators. Foolad Technic International Engineering Company (FTIEC) as a consulting company in Isfahan has been selected as the case study. Findings imply that 'environmental factors' has the first rank among the indicators of OIA. Journal: Int. J. of Business Innovation and Research Pages: 408-428 Issue: 3 Volume: 22 Year: 2020 Keywords: new product development; NPD; open innovation adoption; OIA; fuzzy TOPSIS; prioritisation; ranking. File-URL: http://www.inderscience.com/link.php?id=107969 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:3:p:408-428 Template-Type: ReDIF-Article 1.0 Author-Name: Kirti Sharma Author-X-Name-First: Kirti Author-X-Name-Last: Sharma Author-Name: Pankaj Madan Author-X-Name-First: Pankaj Author-X-Name-Last: Madan Title: Influence of mobile network service quality on m-commerce adoption: a research model Abstract: The purpose of this paper is to identify the dimensions of mobile network service quality which influence the online customers for m-commerce adoption. This theoretical paper offers a conceptual framework for the mobile network (4G) by proposing six service quality dimensions and also took two mediating variables which also have their possible sub-dimensions. The identified mobile network service quality dimensions are speed, trust, satisfaction, security, privacy and cost. This framework builds on and is integrated with the TAM model. The proposed model was tested through pilot survey of 50 students of a university, who are using mobile for commercial transactions. Findings confirm that mobile network service quality positively influences m-commerce adoption in today's world, as people are more concerned about technologies which have better service quality dimensions. The study also reveals that the most preferred network is 4G LTE and mostly used m-commerce portals are Paytm, PhonePe, Amazon and Flipkart. Journal: Int. J. of Business Innovation and Research Pages: 309-325 Issue: 3 Volume: 22 Year: 2020 Keywords: mobile network; 4G; service quality; m-commerce; technology. File-URL: http://www.inderscience.com/link.php?id=107975 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:3:p:309-325 Template-Type: ReDIF-Article 1.0 Author-Name: Mahdi Nasrollahi Author-X-Name-First: Mahdi Author-X-Name-Last: Nasrollahi Author-Name: Mohammad Reza Fathi Author-X-Name-First: Mohammad Reza Author-X-Name-Last: Fathi Author-Name: Naghmeh Sheikh Hassani Author-X-Name-First: Naghmeh Sheikh Author-X-Name-Last: Hassani Title: Eco-innovation and cleaner production as sustainable competitive advantage antecedents: the mediating role of green performance Abstract: This main purpose of this study is to examine the relationship between eco-innovation (EI) and cleaner production (CP) variables and sustainable competitive advantage (SCA) with the mediating role of green performance (GP). In this study, data are collected from 196 Iranian SMEs using an email survey. The proposed hypotheses are tested using structural equation modelling (SEM). The results indicate that the EI and CP are related in different ways to the SCA in a firm. A positive relationship is observed between EI and GP and also between CP and GP. The results also show a sequential positive relationship from EI and CP via GP to the SCA of firms. Managers can use the findings to monitor and influence the EI and CP in a firm to increase overall firm green perform GP and finally achieve SCA. Earlier studies have shown a positive relationship between eco-innovation, cleaner production and firm's performance. However, the green performance and business sustainable competitive advantage were neglected. Journal: Int. J. of Business Innovation and Research Pages: 388-407 Issue: 3 Volume: 22 Year: 2020 Keywords: eco-innovation; cleaner production; sustainable competitive advantage; SCA; green performance; SMEs. File-URL: http://www.inderscience.com/link.php?id=107978 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:3:p:388-407 Template-Type: ReDIF-Article 1.0 Author-Name: Woraphon Wattanatorn Author-X-Name-First: Woraphon Author-X-Name-Last: Wattanatorn Author-Name: Sarayut Nathaphan Author-X-Name-First: Sarayut Author-X-Name-Last: Nathaphan Title: A new dimension of investment forecasting: evidence from Thailand Abstract: This study explores three major issues in mutual fund portfolio management in one of the emerging markets - Thailand. The first issue is to examine mutual fund managers' ability to time market coskewness by testing whether fund managers shift portfolio exposure when market coskewness changes which could be observed from changing in beta coefficient. The second issue is whether market coskeweness helps the mutual fund managers quest for alpha (superior) portfolio return. The third issue is to examine whether mutual funds managers' behaviours could be explained by the structure between bank and mutual fund relationship. Based on the analysis of 332 unique funds between January 2000 and November 2017, the results demonstrate that the good performing fund managers adjust their portfolio beta basing on changing in market coskewness. Outperform fund managers increase their portfolios' beta by 8.88% more than that of bottom performing fund managers. Besides, we find that both outperformed bank-related and non-bank-related mutual fund managers demonstrate an ability to time market coskewness. However, we find that non-bank-related mutual fund outperform bank-related mutual funds which support the conflict of interest hypothesis. Journal: Int. J. of Business Innovation and Research Pages: 429-446 Issue: 3 Volume: 22 Year: 2020 Keywords: coskewness; market timing; skewness; affiliated fund; bank-related fund; mutual fund; higher moment risk; Thailand. File-URL: http://www.inderscience.com/link.php?id=108008 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:3:p:429-446 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Ali Yousef Yamin Author-X-Name-First: Mohammad Ali Yousef Author-X-Name-Last: Yamin Title: Examining the effect of organisational innovation on employee creativity and firm performance: moderating role of knowledge sharing between employee creativity and employee performance Abstract: This study sets out to investigate the influence of organisational innovation (innovation speed, innovation quality and innovation quantity), extrinsic rewards, and intrinsic motivation on employee creativity and firm performance. We advance the body of knowledge on this subject and examined the moderating role of knowledge sharing between employee creativity and employee performance. Data was collected from employees working in Saudi public sector. For empirical findings structural equation modelling (SEM) was applied. The results show that employee creativity was jointly predicted by organisational innovation, extrinsic rewards and intrinsic rewards and explained <i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> 66.5% variance in employee creativity. Therefore, firm performance was predicted by employee creativity and showed <i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> 60.5% variance in firm performance. Furthermore, this study confirmed the moderating role of knowledge sharing between employee creativity and employee performance such that the positive relationship between employee creativity and employee performance will be stronger when knowledge sharing is higher. Journal: Int. J. of Business Innovation and Research Pages: 447-467 Issue: 3 Volume: 22 Year: 2020 Keywords: organisational innovation; extrinsic rewards; intrinsic motivation; knowledge sharing; employee creativity; employee performance; structural equation modelling; SEM; firm performance. File-URL: http://www.inderscience.com/link.php?id=108009 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:3:p:447-467 Template-Type: ReDIF-Article 1.0 Author-Name: Suresh Kashyap Author-X-Name-First: Suresh Author-X-Name-Last: Kashyap Author-Name: Sachin Kashyap Author-X-Name-First: Sachin Author-X-Name-Last: Kashyap Title: Dynamics of volatility spillovers with structural breaks in Indian foreign exchange market Abstract: This research examines volatility spillovers with structural breaks in case of United States dollar (USD), Great Britain pound (GBP), Euro (EURO) and Japanese yen (JPY) of the Indian foreign exchange market from 3 January 1999 to 27 July 2018. First, the Bai and Perron test has been applied to know the structural break dates. We have found significant evidence of structural breaks in case of the respective currencies indicating one structural break in case of USD, two structural breaks in case of EURO, JPY and no structural break in case of GBP. Later on, the volatility has been checked applying the GARCH and EGARCH models on the total sample and the various sub-samples as defined by the structural breaks. In comparison to the full sample, the results of the model parameters estimates vary substantially across the various sub-samples. Journal: Int. J. of Business Innovation and Research Pages: 488-505 Issue: 4 Volume: 22 Year: 2020 Keywords: exchange rate; structural break; volatility; GARCH and EGARCH model; Bai and Perron test; ARCH-LM test. File-URL: http://www.inderscience.com/link.php?id=109032 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:4:p:488-505 Template-Type: ReDIF-Article 1.0 Author-Name: Asaf Rubin Author-X-Name-First: Asaf Author-X-Name-Last: Rubin Author-Name: Chris William Callaghan Author-X-Name-First: Chris William Author-X-Name-Last: Callaghan Title: Propensity to adopt new technologies and research productivity in a developing country context Abstract: We present and test a theoretical model of academic research productivity, considering the relationship between the adoption of certain new modes of knowledge productivity and academic research output. 'Technological propensity' refers to the extent to which individuals seek to exploit new technological opportunities to enhance their own research productivity. We propose that there exists a positive relationship between technological propensity and research productivity, but that differences in personality, motivational values configurations and human capital investments may mediate this relationship. We empirically test theory in a sample of 457 academic respondents from nine South African universities and provide evidence that individuals who are more likely to utilise technological advances in their research are in fact no more research productive than those who do not. However, we also find that this relationship is mediated by an individual's 'openness to change'. Implications for theory, research and practice are discussed. Journal: Int. J. of Business Innovation and Research Pages: 546-568 Issue: 4 Volume: 22 Year: 2020 Keywords: innovation management; societal responsibility of research; personality; motivation; human capital. File-URL: http://www.inderscience.com/link.php?id=109033 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:4:p:546-568 Template-Type: ReDIF-Article 1.0 Author-Name: Sadaf Hina Author-X-Name-First: Sadaf Author-X-Name-Last: Hina Author-Name: P.D.D. Dominic Author-X-Name-First: P.D.D. Author-X-Name-Last: Dominic Author-Name: Khurram Shabih Zaidi Author-X-Name-First: Khurram Shabih Author-X-Name-Last: Zaidi Title: Use of interactive tools for teaching and learning practices in higher education institutions Abstract: While social media tools are seen as primarily of personal use, their embedded values for constructive collaboration cannot be discounted. Research on university students' use of analytical tools and collaborative platforms has highlighted an area for improvement in teaching and learning styles. A theoretical model, based on constructs from technology acceptance model (TAM) and external factors was built to understand the blended adoption of collaborative and analytical tools. Real-time collaboration (RTC) and interpersonal development (ID) were conceived to mark the perceived usefulness (PU) of the interactive and collaborative learning environment; while hands-on learning (HOL) and self-efficacy (SE) were postulated to influence the perceived ease of use (PEoU) of interactive and collaborative learning environment. Findings showed that these four external factors significantly contributed to the PU and PEoU constructs. PU and PEoU were further found to be significant predictors of attitude (A) towards intention to use (IU). Structural equation modelling (SEM) results are presented in this paper. Journal: Int. J. of Business Innovation and Research Pages: 469-487 Issue: 4 Volume: 22 Year: 2020 Keywords: interactive learning; analytical and collaborative tools; higher education institutions; teaching and learning. File-URL: http://www.inderscience.com/link.php?id=109034 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:4:p:469-487 Template-Type: ReDIF-Article 1.0 Author-Name: Takumi Kato Author-X-Name-First: Takumi Author-X-Name-Last: Kato Author-Name: Noriko Kishida Author-X-Name-First: Noriko Author-X-Name-Last: Kishida Author-Name: Takahiko Umeyama Author-X-Name-First: Takahiko Author-X-Name-Last: Umeyama Author-Name: Yuexian Jin Author-X-Name-First: Yuexian Author-X-Name-Last: Jin Author-Name: Kazuhiko Tsuda Author-X-Name-First: Kazuhiko Author-X-Name-Last: Tsuda Title: A random extraction method with high market representation for online surveys Abstract: Due to their superior pricing and collection speed when compared to other survey methods, there is significant demand for online surveys in market research. However, online surveys have been reported as being biased. The problem we recognise in this research is that no method to improve accuracy in online surveys has been proposed, even though many types of research on bias have been reported. There are three hypothetical requirements for improving precision: 1) being able to cover the entire population; 2) being able to conduct random sampling; 3) being able to obtain responses without incentives. As a result of examination for the Chinese market, it became clear that the new investigation method satisfying the hypothesis is more accurate than the traditional online panel survey. Journal: Int. J. of Business Innovation and Research Pages: 569-584 Issue: 4 Volume: 22 Year: 2020 Keywords: marketing research; online survey; market representativeness; random extraction; random domain intercept technology; RDIT; China; automotive market; cultural map. File-URL: http://www.inderscience.com/link.php?id=109036 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:4:p:569-584 Template-Type: ReDIF-Article 1.0 Author-Name: Juan E. Núñez-Ríos Author-X-Name-First: Juan E. Author-X-Name-Last: Núñez-Ríos Author-Name: Manuel Soto-Pérez Author-X-Name-First: Manuel Author-X-Name-Last: Soto-Pérez Author-Name: J. Yvette Sánchez-García Author-X-Name-First: J. Yvette Author-X-Name-Last: Sánchez-García Author-Name: Omar G. Rojas Author-X-Name-First: Omar G. Author-X-Name-Last: Rojas Title: A systemic approach to self-management in SMEs. Case: Mexican lodging organisations Abstract: Small and medium-sized lodging companies strongly depend on their collaborators to achieve their objectives and to be competitive. However, limitations in coordination and control mechanisms affect aspects such as primary operations, the self-management capability in the working teams and permanence in the sector previously mentioned. This article adopted the systemic approach, and under this perspective, qualitative and quantitative techniques were integrated. In this sense, the soft systems methodology was used to express a construct that suggests different relations as an alternative solution to the expressed problem. This construct was validated using partial least square path modelling. The results suggest that the proposed interactions can promote self-management in the companies under study. The implications of using the systemic approach require moving from a functionalist approach to an integral one while paying close attention to addressing human capital issues. Journal: Int. J. of Business Innovation and Research Pages: 585-605 Issue: 4 Volume: 22 Year: 2020 Keywords: human capital management; HCM; systems thinking; PLS-PM; SMEs; soft systems methodology; SSM; hospitality sector. File-URL: http://www.inderscience.com/link.php?id=109038 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:4:p:585-605 Template-Type: ReDIF-Article 1.0 Author-Name: A.M. Sakkthivel Author-X-Name-First: A.M. Author-X-Name-Last: Sakkthivel Author-Name: Beenish Shameem Author-X-Name-First: Beenish Author-X-Name-Last: Shameem Author-Name: Saleem Mushtaq Author-X-Name-First: Saleem Author-X-Name-Last: Mushtaq Title: Does media influence fashion consciousness of Muslim women consumers: evidences from the United Arab Emirates Abstract: This paper focuses on finding and testing the selected constructs that influence the fashion consciousness of women consumers belonging to Islamic religion in United Arab Emirates (UAE). The study chose pertinent constructs such as cultural, social, personal and media variables and intended to find the impact of the same over target respondents, i.e., women consumers (UAE nationals) from Islamic religion. The results revealed that: 1) all the selected variables were found to have significant impact over fashion consciousness of women consumers; 2) media variables were found to have higher influence over fashion consciousness of women consumers belonging to Islamic religion, followed by cultural and social variables. The implications of the outcomes were discussed. Journal: Int. J. of Business Innovation and Research Pages: 523-545 Issue: 4 Volume: 22 Year: 2020 Keywords: fashion consciousness; media variables; social variables; personal variables; women consumers; Islamic religion; construct analysis modelling; United Arab Emirates; UAE. File-URL: http://www.inderscience.com/link.php?id=109039 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:4:p:523-545 Template-Type: ReDIF-Article 1.0 Author-Name: Preshita Neha Tudu Author-X-Name-First: Preshita Neha Author-X-Name-Last: Tudu Title: To book or not to book through IRCTC - consumer's intention to use Indian railway's online ticketing system Abstract: The present paper investigates consumer's intention toward adopting internet railway ticket booking in Indian context by integrating theory of planned behaviour (TPB), technology acceptance model (TAM) and an additional construct, i.e., perceived risk. 220 usable responses were collected using snowball sampling from consumers through internet survey. Structural equation modelling was used to analyse data and to evaluate the strength of model fit. Result revealed that PU significantly influenced both, consumers' attitude and intention to use Indian railway online ticketing system. Further, PEOU was found to positively influence consumers' attitude towards online ticketing. Attitude, subjective norm and PBC significantly influenced consumer's intention to adopt Indian railway online ticketing system showing TPB can be used in predicting consumer's intention toward online ticketing system. Finally, perceived risk had significant negative influence on consumers' intention to buy ticket online. Railway management may use findings for developing policies and strategies related to online ticketing in the Indian scenario. Journal: Int. J. of Business Innovation and Research Pages: 506-522 Issue: 4 Volume: 22 Year: 2020 Keywords: online ticket booking system; technology acceptance model railway; theory of planned behaviour; TPB; behavioural intention; BI; perceived risk; PR; India. File-URL: http://www.inderscience.com/link.php?id=109040 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:22:y:2020:i:4:p:506-522 Template-Type: ReDIF-Article 1.0 Author-Name: Ali Saberi Author-X-Name-First: Ali Author-X-Name-Last: Saberi Author-Name: Mohammad Reza Fathi Author-X-Name-First: Mohammad Reza Author-X-Name-Last: Fathi Author-Name: Mohammad Hossein Ghorbani Author-X-Name-First: Mohammad Hossein Author-X-Name-Last: Ghorbani Author-Name: Ghodratollah Bagheri Ragheb Author-X-Name-First: Ghodratollah Bagheri Author-X-Name-Last: Ragheb Author-Name: Can Deniz Köksal Author-X-Name-First: Can Deniz Author-X-Name-Last: Köksal Title: Social marketing mix modelling in order to development sports for all Abstract: The purpose of this research was to designing social marketing mix model for the development of the sport for all. The statistical population in this research was all experts in the academic or executive. The data collection tool in the first stage was interviewing and later coding and identifies themes and indicators and questionnaires codification and was used for designing and validation model. Analysis of data in the qualitative section was themes analysis. The results of the themes analysis showed that social marketing mix consisted of 6P (product, place, price, promotion, people, and physical evidence). Also the results of confirmatory factor analysis showed that model was good fit, also the identified factors were not in desirable conditions. Based on the results, attendants of the development of sport for all and health promotion in the country with a marketing approach to sports and physical activity could use social marketing mix element in order to increase participation in sport and physical activity. Journal: Int. J. of Business Innovation and Research Pages: 1-17 Issue: 1 Volume: 23 Year: 2020 Keywords: social marketing mix; theme analysis; sports for all; confirmatory factor analysis. File-URL: http://www.inderscience.com/link.php?id=109317 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:1:p:1-17 Template-Type: ReDIF-Article 1.0 Author-Name: Vinicius Abilio Martins Author-X-Name-First: Vinicius Abilio Author-X-Name-Last: Martins Author-Name: Sandra Rolim Ensslin Author-X-Name-First: Sandra Rolim Author-X-Name-Last: Ensslin Title: Analysis of the use of performance evaluation theoretical foundations in empirical studies: an investigation in publications aiming at future research questions Abstract: This research has the purpose to identify and analyse scientific research that addresses the fragment of the literature on performance evaluation (PE) in order to identify the existence of a convergence of theoretical foundations in empirical applications to indicate a research agenda that promotes advances in this area of knowledge. The results show that less than 40% of the studies, whether theoretical or empirical, offer evidence of the concept of PE that informed the research investigation. However, it was found that, in studies that did not mention their theoretical influence, it was possible to identify elements that allowed to understand how PE was being used in investigations. In general, more than 80% of the empirical studies use processes, characteristics and functions. Some gaps have been identified, especially regarding the interaction of PE, legitimately perceived, with the behaviour of individuals, with communication, and with a specific context, proposing research questions. Journal: Int. J. of Business Innovation and Research Pages: 41-63 Issue: 1 Volume: 23 Year: 2020 Keywords: performance evaluation; PE; literature review; concept; theoretical studies; empirical studies; ProKnow-C. File-URL: http://www.inderscience.com/link.php?id=109323 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:1:p:41-63 Template-Type: ReDIF-Article 1.0 Author-Name: Neetu Yadav Author-X-Name-First: Neetu Author-X-Name-Last: Yadav Author-Name: Kritesh Gupta Author-X-Name-First: Kritesh Author-X-Name-Last: Gupta Title: Disruptive innovation in saturated Indian telecom space: a case of Reliance Jio Abstract: An introduction of Reliance Jio in 2016 has disrupted saturated Indian telecom industry, and in just six months since the launch, data consumption in India has gone up six-fold to 1.2 billion gigabytes per month, making India the largest mobile data consumer in the world. As operator claims that 100 million users in 170 days of the launch were the fastest in the world. Price sensitive Indian telecom industry experienced consolidation due to margin pressures. This article probes into the reasons for the unprecedented growth of Jio primarily from innovation angle and does it qualify to be a 'disruptive innovation' as per the disruption theory proposed by Christensen? It is found that a late entrant in hyper-competitive telecom space brought disruption in the industry by focusing on process innovation, product and services innovation, business model innovation that has shifted from voice to data. With a PAN India 4G license, it emerged as a digital content solution provider and also qualified to be a disruptive innovation. Journal: Int. J. of Business Innovation and Research Pages: 127-140 Issue: 1 Volume: 23 Year: 2020 Keywords: disruptive innovation; consolidation; Indian telecom service industry; innovation; the theory of disruption. File-URL: http://www.inderscience.com/link.php?id=109324 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:1:p:127-140 Template-Type: ReDIF-Article 1.0 Author-Name: Reza Saleki Author-X-Name-First: Reza Author-X-Name-Last: Saleki Author-Name: Farzana Quoquab Author-X-Name-First: Farzana Author-X-Name-Last: Quoquab Author-Name: Jihad Mohammad Author-X-Name-First: Jihad Author-X-Name-Last: Mohammad Title: What drives customer switching intention in Malaysian hotel industry? The hidden link Abstract: One of the challenges that marketers are currently facing is to understand the impact of self-congruity and functional congruity when it comes to switching intention. The relationship between self-congruity and loyalty is well documented in previous studies. However, there are scant studies that investigated the impact of self-congruity on consumers' switching intention. Considering this, the present study examines the relationship between two dimensions of self-congruity (actual and ideal) and functional congruity with switching intention in the Malaysian hotel industry. Data were collected using survey questionnaires from customers of five star hotels in Kuala Lumpur, Malaysia. Two hundred and eight completed valid questionnaires were obtained and considered for further analysis. The data were analysed using structural equation modelling, partial least square (PLS-SEM). Results revealed significant relationships among both dimensions of self-congruity and functional congruity with switching intention. Moreover, data supported the mediating role of functional congruity in the relationship between self-congruity and switching intention. The limitations and future research directions are also discussed. Journal: Int. J. of Business Innovation and Research Pages: 18-40 Issue: 1 Volume: 23 Year: 2020 Keywords: actual self-congruity; ideal self-congruity; switching intention; Malaysian hotel industry. File-URL: http://www.inderscience.com/link.php?id=109325 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:1:p:18-40 Template-Type: ReDIF-Article 1.0 Author-Name: Gurpreet Kour Author-X-Name-First: Gurpreet Author-X-Name-Last: Kour Author-Name: Priyanka Joshi Author-X-Name-First: Priyanka Author-X-Name-Last: Joshi Title: Understanding sustainability and competitiveness in the Indian air cooler industry: a case of Symphony Abstract: Sustainability has become one of the most powerful tools of shaping industry dynamics. This study aims at understanding the aspects of firm competiveness and key dimensions of sustainability in the air cooler industry in the Indian context. Using the case of Symphony, authors have adopted the 'triple P' framework and proposed an additional pillar of portfolio expansion for business diversification. Systematic review of literature and multiple data points allowed for thick description of the case. This study reveals the one product strategy of Symphony would call for diversification in long run. Symphony needs to achieve wider portfolio to enhance market visibility and expand addressable market through alliances that would also overcome challenge of seasonality. By integrating innovation perspective and internationalisation, this study provides initial foundations to build new knowledge and reflect upon for future research. Journal: Int. J. of Business Innovation and Research Pages: 87-102 Issue: 1 Volume: 23 Year: 2020 Keywords: sustainability; triple P framework; Symphony; air cooler industry. File-URL: http://www.inderscience.com/link.php?id=109328 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:1:p:87-102 Template-Type: ReDIF-Article 1.0 Author-Name: Ngo Hai Quynh Author-X-Name-First: Ngo Hai Author-X-Name-Last: Quynh Author-Name: Ngo Pham Ngoc Nha Author-X-Name-First: Ngo Pham Ngoc Author-X-Name-Last: Nha Author-Name: Nguyen Thanh Hoai Author-X-Name-First: Nguyen Thanh Author-X-Name-Last: Hoai Author-Name: Kang Gi-Du Author-X-Name-First: Kang Author-X-Name-Last: Gi-Du Title: The role of customer engagement in the interrelationship process: moderating effect of customer experience Abstract: Marketing academics and practitioners have recognised that customer engagement is an important tool that enhances the long-term relationships between customers and brands. The present study investigates the iterative relationships between customer engagement and related marketing constructs. Discovery of the importance of customer engagement was conducted in the context of Vietnamese restaurants. We find that perceived value and customer loyalty is causes and also outcomes of customer engagement. Moreover, the influence of customer engagement on perceived value is the strongest and that for the relationship between satisfaction and customer is the weakest. Also perceived value impact customer engagement only higher-experience customer, meanwhile, the relation between satisfaction/loyalty and customer engagement were moderated by both higher- and lower-experience customer. Thus, an important contribution of the research was to provide knowledge of customer engagement through demonstrating the repetitious nature of the relationships among customer engagement and these construct in a comprehensive integrated model. Journal: Int. J. of Business Innovation and Research Pages: 64-86 Issue: 1 Volume: 23 Year: 2020 Keywords: customer engagement; CE; perceived value; customer loyalty; customer satisfaction; customer trust. File-URL: http://www.inderscience.com/link.php?id=109331 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:1:p:64-86 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Ibrahim Kamel Sweiss Author-X-Name-First: Mohammad Ibrahim Kamel Author-X-Name-Last: Sweiss Author-Name: Mohammad Ali Yousef Yamin Author-X-Name-First: Mohammad Ali Yousef Author-X-Name-Last: Yamin Title: The influence of organisational and individual factors on organisational innovation with moderating role of innovation orientation Abstract: This study examines the influence of innovation factors (process innovativeness, behavioural innovations, strategic innovativeness) and organisational factors (organisational rewards, top management support) on organisation innovation. The present study extends the organisation innovation model and outlined moderating effect of innovation orientation between organisation innovation and organisation performance. For data analysis, structural equation modelling (SEM) was used. Findings showed that altogether behavioural innovativeness, process innovativeness, strategic innovativeness, top management support, organisational rewards, enjoyment and knowledge self-efficacy explained <i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> 79.3% variance in organisational innovation. The predictive relevance <i>Q</i><SUP align="right"><SMALL>2</SMALL></SUP> of the model was checked. Results of the blindfolding procedure revealed that organisation innovation had <i>Q</i><SUP align="right"><SMALL>2</SMALL></SUP> 0.579 which is substantial. Effect size analysis (<i>f</i><SUP align="right"><SMALL>2</SMALL></SUP>) revealed that enjoyment in helping others and organisation innovation were the most important factors to determine organisation performance. Practically, this study suggested that managers need to focus on organisation innovation and strategic innovativeness factors in order to enhance the organisation performance. Journal: Int. J. of Business Innovation and Research Pages: 103-126 Issue: 1 Volume: 23 Year: 2020 Keywords: organisation innovation; process innovativeness; behavioural innovativeness; strategic innovativeness; top management support; enjoyment in helping others; structural equation modelling; SEM. File-URL: http://www.inderscience.com/link.php?id=109332 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:1:p:103-126 Template-Type: ReDIF-Article 1.0 Author-Name: David Arokiaraj Author-X-Name-First: David Author-X-Name-Last: Arokiaraj Author-Name: Chandirasekaran Ganeshkumar Author-X-Name-First: Chandirasekaran Author-X-Name-Last: Ganeshkumar Author-Name: Pascal Victer Paul Author-X-Name-First: Pascal Victer Author-X-Name-Last: Paul Title: Innovative management system for environmental sustainability practices among Indian auto-component manufacturers Abstract: The study was conducted in the practice of innovative management system (IMS) among the auto-component manufacturers in Ambattur Industrial Estate, Chennai, India. Today, there is urgency among manufacturer has needed to implement IMS and to produce the environmentally friendly product. Manufacturers alone contributed to 18% of world carbon's emission (OICA, 2017). This study was focused on how environmental friendly manufacturing practices help to drive into the harmless product by a practice of IMS among auto-component manufacturers. The partial least squares-structural equation modelling (PLS-SEM) was performed to extend the environmental responsibility of auto-component manufacturers, their analysis result shows that the sustainable procurement (30.4%) and eco-product design (30.1%) are determined by the practice of corporate governance. Further, it is noted that the practice of waste management system (WMS) 30.4% with innovating tactics by the method of 3R's are recycled, reuse and recovered, again it pushed the product into the eco-product design (16.1%) and WMS influence environmentally responsible manufacturing process by 29.8%. Journal: Int. J. of Business Innovation and Research Pages: 168-182 Issue: 2 Volume: 23 Year: 2020 Keywords: auto-component manufacturers; ACM; environmental responsibility; partial least squares-structural equation modelling; PLS-SEM; environmental friendly manufacturers. File-URL: http://www.inderscience.com/link.php?id=110095 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:2:p:168-182 Template-Type: ReDIF-Article 1.0 Author-Name: Reza Saleki Author-X-Name-First: Reza Author-X-Name-Last: Saleki Author-Name: Farzana Quoquab Author-X-Name-First: Farzana Author-X-Name-Last: Quoquab Author-Name: Jihad Mohammad Author-X-Name-First: Jihad Author-X-Name-Last: Mohammad Title: Factor affecting consumer's intention to purchase organic food: empirical study from Malaysian context Abstract: This paper investigates the factors that affect consumers purchase intention of organic food by integrating self-identity and environmental concern into the theory of planned behaviour (TPB). Data were collected with questionnaires in five shopping malls in the Klang Valley, Malaysia. SPSS and structural equation modelling, specifically, partial least square, were used to analyse the data. The findings show that attitude, subjective norm, perceived behavioural control, self-identity and environmental concern have a significant positive effect on consumers purchase intention. Furthermore, purchase intention is found to mediate the relationship between attitude, subjective norm, perceived behavioural control, self-identity and environmental concern with purchase behaviour. From a practical point of view, the results provide insight for producers and marketers to develop and adapt products and marketing campaigns to establish a positive perception towards organic food products. Journal: Int. J. of Business Innovation and Research Pages: 183-204 Issue: 2 Volume: 23 Year: 2020 Keywords: organic food; self-identity; environmental concern; theory of planned behaviour; TPB. File-URL: http://www.inderscience.com/link.php?id=110096 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:2:p:183-204 Template-Type: ReDIF-Article 1.0 Author-Name: Muhammad Azeem Akbar Author-X-Name-First: Muhammad Azeem Author-X-Name-Last: Akbar Author-Name: Muhammad Kashif Shad Author-X-Name-First: Muhammad Kashif Author-X-Name-Last: Shad Author-Name: Fong-Woon Lai Author-X-Name-First: Fong-Woon Author-X-Name-Last: Lai Author-Name: Shahid Hussain Author-X-Name-First: Shahid Author-X-Name-Last: Hussain Title: Towards successful agile development process in software outsourcing environment: a systematic literature review Abstract: Limited considerations have been given to transform the agile development activities in global software development (GSD). In GSD, agile development becomes more complex due to geographically distributed teams. This study reported the factors that are important to transform the agile in GSD, using systematic literature review. A total of 30 success factors (SFs) were identified from the 75 selected primary studies. We further analyse the investigated SFs based on organisations types and organisations size with the aims to analyse the significance of identified SFs with respect to organisation types and size. Moreover, the identified SFs were mapped into six categories of the robust framework and the mapping results shows the project management is the key category of the identified factors. We believe that this study can provide a framework for tackling problems associated with agile activities in a GSD, which is significant to the success and progression of GSD firms. Journal: Int. J. of Business Innovation and Research Pages: 141-167 Issue: 2 Volume: 23 Year: 2020 Keywords: success factors; agile development; systematic literature review; SLR; agile transformation. File-URL: http://www.inderscience.com/link.php?id=110101 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:2:p:141-167 Template-Type: ReDIF-Article 1.0 Author-Name: Subagyo Author-X-Name-First: Author-X-Name-Last: Subagyo Author-Name: Vikas Kumar Author-X-Name-First: Vikas Author-X-Name-Last: Kumar Author-Name: Gesty Ernestivita Author-X-Name-First: Gesty Author-X-Name-Last: Ernestivita Title: Entrepreneurial parameters and performance of MSMEs in East Java province of Indonesia Abstract: Micro small and medium enterprises contribute enormously to the economy of East Java province of Indonesia. However, their performance always remains a concern and must be improved. A comprehensive literature review has been carried out to identify the most significant entrepreneurial factors, contributing to the performance of the MSMEs as well the factors to measure their performance. Entrepreneurial character, learning, and competency have been identified as the most important entrepreneurial factors, responsible towards the performance of MSMEs; whereas the growth in sales, profit, assets and employment have been identified as measures of performance. Research uses a mix of exploratory, descriptive and causal research design to establish a relationship of contributing factors towards the performance of MSMEs in East Java province of Indonesia. Considering all MSMEs in East Java as population, a sample of 177 MSMEs has been taken using purposive random sampling and response has been collected using a structured questionnaire. Structural equation modelling (SEM) has been carried out to analyse the relationship between the causes and measures of the performance of MSMEs. AMOS 20 programme has been used for data analysis. Journal: Int. J. of Business Innovation and Research Pages: 267-282 Issue: 2 Volume: 23 Year: 2020 Keywords: entrepreneurial characteristics; small and medium enterprises; SMEs; micro; small and medium enterprises; MSMEs; industry performance; structural equation modelling; Indonesia. File-URL: http://www.inderscience.com/link.php?id=110102 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:2:p:267-282 Template-Type: ReDIF-Article 1.0 Author-Name: Hanan Alhussayen Author-X-Name-First: Hanan Author-X-Name-Last: Alhussayen Author-Name: Ridha Shabou Author-X-Name-First: Ridha Author-X-Name-Last: Shabou Author-Name: Imed Medhioub Author-X-Name-First: Imed Author-X-Name-Last: Medhioub Author-Name: Durga Prasad Samontaray Author-X-Name-First: Durga Prasad Author-X-Name-Last: Samontaray Title: Corporate governance in Saudi Arabia: what happens to firm value when the board of directors and ownership structure interact? Abstract: The ownership structure can strengthen or weaken the monitoring functions of the board. Therefore, it is intended in this article to analyse how the complexity of the ownership structure affects the relationship between intensive board monitoring and firm value. The study covers all the firms listed in the Saudi stock market, except the firms listed in the banking and insurance sectors, over the period 2008 till 2013. The results of the analysis reveal that the direct ownership of large shareholders in non-complex structures and the joint ownership between the government and family owners and individual investors both complement the monitoring functions of the board. Further the indirect ownership of ultimate owners in complex structures weakens the board monitoring intensity. Journal: Int. J. of Business Innovation and Research Pages: 205-249 Issue: 2 Volume: 23 Year: 2020 Keywords: intensive board monitoring; IBM; agency theory; board of directors; ownership structure; board independence; direct ownership; indirect ownership; joint ownership. File-URL: http://www.inderscience.com/link.php?id=110103 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:2:p:205-249 Template-Type: ReDIF-Article 1.0 Author-Name: Leandro R.C. Bonfim Author-X-Name-First: Leandro R.C. Author-X-Name-Last: Bonfim Author-Name: Sandro A. Gonçalves Author-X-Name-First: Sandro A. Author-X-Name-Last: Gonçalves Author-Name: Andréa P. Segatto Author-X-Name-First: Andréa P. Author-X-Name-Last: Segatto Author-Name: Márcio Jacometti Author-X-Name-First: Márcio Author-X-Name-Last: Jacometti Title: The idea innovation network model: the case of the INDI-Saúde network in Brazil Abstract: The purpose of this article is to study how a successful idea innovation network in the field of molecular diagnosis for public health in Brazil was structured in six functional research arenas. We also aim to operationalise it by analysing its shape and connectedness based upon a qualitative case study supported by social network analysis of documentary and archival data. Our evidence suggests that the idea innovation network model was predictive of innovation and technological development, presenting connectedness within and between arenas. We extend the model by finding that the structure of relationship within arenas is not the same as of between arenas, with the former being composed of stronger ties and closer networks, and the latter formed by sparser networks of relationships connected by network bridges. We also contribute by showing three different stages of development of the functional research areas: consolidated, advanced development stage, and preliminary development stage. Journal: Int. J. of Business Innovation and Research Pages: 250-266 Issue: 2 Volume: 23 Year: 2020 Keywords: research arenas; technological development; innovation; innovation networks; public health. File-URL: http://www.inderscience.com/link.php?id=110104 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:2:p:250-266 Template-Type: ReDIF-Article 1.0 Author-Name: Babeet Gupta Author-X-Name-First: Babeet Author-X-Name-Last: Gupta Author-Name: Ruchi Agarwal Author-X-Name-First: Ruchi Author-X-Name-Last: Agarwal Author-Name: Hardeep Anant Author-X-Name-First: Hardeep Author-X-Name-Last: Anant Title: Mapping employers' perspectives on student employability to address skills-gaps in the United Arab Emirates Abstract: Though employability of graduates has a direct correlation with their skill sets, yet, often there is a profound disconnect between the skill sets that employers want and the ones that job seekers possess. The current study aims to investigate this issue from the perspectives of employers based in the United Arab Emirates (UAE). Eighty two leading employers of BBA graduates based in Ajman, Sharjah and Dubai were interviewed along with twenty six leading employers of MBA graduates. A theoretical framework, tailored to address the specific skills-gaps that prevail in the region, as well as to anticipate and address the skills and competencies that might be required in the future has been constructed. This paper provides new theoretical insights that addresses the skills gaps which exist in United Arab Emirates. The findings of this study will help the education providers in the region to design strategies to enhance the employability of their graduates. Journal: Int. J. of Business Innovation and Research Pages: 338-353 Issue: 3 Volume: 23 Year: 2020 Keywords: employability; skill-gap; future skills; theoretical framework; skill development; employers perspective; United Arab Emirates; UAE. File-URL: http://www.inderscience.com/link.php?id=110958 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:3:p:338-353 Template-Type: ReDIF-Article 1.0 Author-Name: Wesley L. Harris Author-X-Name-First: Wesley L. Author-X-Name-Last: Harris Author-Name: Jarunee Wonglimpiyarat Author-X-Name-First: Jarunee Author-X-Name-Last: Wonglimpiyarat Title: Financial models insights of strategic R%D project investments Abstract: This paper analyses strategic implications of using the financial models to evaluate research and development (R%D) project investments. It also discusses the challenges of intellectual property (IP) valuation. This paper reveals how conventional financial models fail to recognise the importance of strategic positioning since there are limits in terms of using the quantified approaches to measure R%D performance. From the technology management perspective, it is argued that financial models need to be reconciled with technology strategies since today's investments have linkages with firms' competitiveness in the long run. Journal: Int. J. of Business Innovation and Research Pages: 384-399 Issue: 3 Volume: 23 Year: 2020 Keywords: financial models; technology management; net present value; NPV; internal rate of return; IRR; Black-Scholes; capital asset pricing model; CAPM. File-URL: http://www.inderscience.com/link.php?id=110963 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:3:p:384-399 Template-Type: ReDIF-Article 1.0 Author-Name: Manisha Behal Author-X-Name-First: Manisha Author-X-Name-Last: Behal Author-Name: Pavleen Soni Author-X-Name-First: Pavleen Author-X-Name-Last: Soni Title: The mediating role of parental mediation in the relationship between media use and materialism Abstract: The present research endeavours to firstly examine and compares the direct relationship of materialism initiated by television and internet use and secondly, as how use of multiple parental mediation strategies simultaneously mediate the effect of TV and internet on cultivation of materialism among youth. The findings of the present study reveal that media to inculcate materialism in youth but the magnitude of the impact of television is stronger in promoting materialism as compared to internet among youth. Besides, the results of parallel multiple mediation models reveal that co-viewing and restrictive styles of parental mediation fully mediate the relationship between TV exposure and materialism, while, internet exposure was partially mediated by path that involved active co-use and monitoring styles of parental mediation styles. The role of parents endorses in the present study could help children in developing their attitude towards media content and enable them to become mature media users. Journal: Int. J. of Business Innovation and Research Pages: 283-297 Issue: 3 Volume: 23 Year: 2020 Keywords: youth; media; materialism; parental mediation; India. File-URL: http://www.inderscience.com/link.php?id=110964 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:3:p:283-297 Template-Type: ReDIF-Article 1.0 Author-Name: Bruna Cescatto Costa Author-X-Name-First: Bruna Cescatto Author-X-Name-Last: Costa Author-Name: Simone Regina Didonet Author-X-Name-First: Simone Regina Author-X-Name-Last: Didonet Title: Innovation strategy and network capability as marketing innovation enablers Abstract: The aim of this paper is to verify the influence of innovation strategy and network capability on marketing innovation. Data obtained from a survey with 131 small and medium firms from the cosmetic industry in Brazil were analysed using PLS-SEM technique. The results confirmed the influence of both antecedents, i.e., innovation strategy and network capability. Furthermore, the findings showed that small and medium enterprises are more innovative in marketing than micro firms are. Besides, network capability showed slightly stronger impact in marketing innovation than innovation strategy. This can be explained by considering characteristics of the sector, which exhibits high dependence on suppliers, distributors and clients. This study contributes by adding evidences, which link the managerial perspective of innovation to marketing innovation instead of considering the usual linkages between firm performance and product innovation. Thus, firms who want to foster marketing innovation find evidence of the factors that favours marketing innovation incidence. Journal: Int. J. of Business Innovation and Research Pages: 370-383 Issue: 3 Volume: 23 Year: 2020 Keywords: marketing innovation; innovation strategy; small firms; cosmetics; network capability. File-URL: http://www.inderscience.com/link.php?id=110965 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:3:p:370-383 Template-Type: ReDIF-Article 1.0 Author-Name: J. Yvette Sánchez-García Author-X-Name-First: J. Yvette Author-X-Name-Last: Sánchez-García Author-Name: Juan E. Núñez-Ríos Author-X-Name-First: Juan E. Author-X-Name-Last: Núñez-Ríos Author-Name: Carlos López-Hernández Author-X-Name-First: Carlos Author-X-Name-Last: López-Hernández Title: Systemic complementarity, an integrative model of cooperation among small and medium-sized tourism enterprises in Mexico Abstract: This article explores cooperation among small and medium-sized tourism companies as a way to adapt better to their context because the lack of organisation and control affect their equilibrium and life cycle. The systemic complementarity was explored to maximise responsive and adaptive capabilities considering heterogeneity in these companies. The viable system approach was adopted to treat conflictual relations in these companies; in that sense, the viable system model was applied to develop coherent relationships, foster collaborative interactions and seek equilibrium. The functions and communication processes in the model distribute necessary information to enrich management and operations considering the environment. Also, the culture and interaction among actors foster ownership and engagement to achieve viability. Finally, through organisational cybernetics, it is attempted to contribute to strengthen these organisations and help them to identify their opportunities as a whole. Journal: Int. J. of Business Innovation and Research Pages: 354-369 Issue: 3 Volume: 23 Year: 2020 Keywords: viable system model; VSM; system dynamics; heterogeneity; enterprise cooperation; SMEs; organisational relationship; Mexico. File-URL: http://www.inderscience.com/link.php?id=110968 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:3:p:354-369 Template-Type: ReDIF-Article 1.0 Author-Name: Leyla Gamidullaeva Author-X-Name-First: Leyla Author-X-Name-Last: Gamidullaeva Author-Name: Alexey Finogeev Author-X-Name-First: Alexey Author-X-Name-Last: Finogeev Author-Name: Kirill Lychagin Author-X-Name-First: Kirill Author-X-Name-Last: Lychagin Author-Name: Sergey Vasin Author-X-Name-First: Sergey Author-X-Name-Last: Vasin Title: Study of regional innovation ecosystem based on the big data intellectual analysis Abstract: The article is aimed at studying regional innovation ecosystems on the basis of intellectual analysis of data on firms' innovative development. The authors developed a methodology for modelling and exploring the innovative potential and investment appeal of regional firms. The goal of the proposed methodology is to reduce transaction costs on innovative actors' interaction and to increase the effectiveness of their innovation activities. To achieve the research objective, it is necessary to solve the tasks of collecting data on innovation activities of enterprises in the regions, to develop methods for assessing their innovative potential, to synthesise forecasting models of innovative development. The methodology utilises the tools of the informational and analytical platform with the flow architecture of the data collection and integration system and the convergent mechanism for big data processing. The objective is to support decision-making and management of innovative processes in the regions. Journal: Int. J. of Business Innovation and Research Pages: 313-337 Issue: 3 Volume: 23 Year: 2020 Keywords: innovation system; innovative activity; innovative potential; cluster analysis; benchmarking analysis; investment appeal; transaction costs; big data; cyber-social system; intellectual analysis. File-URL: http://www.inderscience.com/link.php?id=110971 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:3:p:313-337 Template-Type: ReDIF-Article 1.0 Author-Name: Mounir M. El Khatib Author-X-Name-First: Mounir M. El Author-X-Name-Last: Khatib Author-Name: Gouher Ahmed Author-X-Name-First: Gouher Author-X-Name-Last: Ahmed Title: Robotic pharmacies potential and limitations of artificial intelligence: a case study Abstract: This study evaluates the robotic pharmacies as one of the latest smart technologies adopted in the hospitals of the United Arab Emirates, an evolving global healthcare hub. Three government hospitals were investigated with the 'makes' of same robot pharmacy Omnicell German Co. and compared with the robot pharmacy named UCSF Medical Center pharmacy being used in San Francisco to investigate the differences if any between the two robots. The findings reveal robotic pharmacy results in the cost and error reduction, decrease in patient waiting time and increase in service delivery efficiency. Artificial intelligence (AI) can provide an opportunity for more significant benefits to the robotic pharmacy. The study suggests that it is essential to take substantive steps towards the enhancement of AI in robotic pharmacy, which the authorities in the UAE, known for its technological dynamism, may take due cognizance in the course of time. Journal: Int. J. of Business Innovation and Research Pages: 298-312 Issue: 3 Volume: 23 Year: 2020 Keywords: artificial intelligence; automatic dispensing robot; electronic prescribing; robotic pharmacy; UAE. File-URL: http://www.inderscience.com/link.php?id=110972 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:3:p:298-312 Template-Type: ReDIF-Article 1.0 Author-Name: Rajagopal Author-X-Name-First: Author-X-Name-Last: Rajagopal Title: Childhood memories affecting brand loyalty and consumption behaviour among adult consumers Abstract: This study aims at measuring the brand attachment, brand involvement, brand loyalty, and consumer engagement in manifesting anthropomorphic consumption behaviour through the retrieval of childhood memories. Data were collected from both men and women between the age group of 21-45 on 12 variables closely related towards influencing the childhood memories on adult consumption behaviour encompassing overall customer satisfaction, extent of perceived use value, brand arousal leveraging me too feeling, and marketing strategies. The study reveals that the retrieval of childhood memories has significant impact on strengthening brand loyalty and developing consumption behaviour among adult consumers. Commonly, the consumption behaviour is influenced by the childhood memories to regain love for brands and happiness. The narratives of childhood memories over time influences adult consumers to rebuild association with the antique brands. Journal: Int. J. of Business Innovation and Research Pages: 400-420 Issue: 3 Volume: 23 Year: 2020 Keywords: childhood memories; narratives; consumption behaviour; adult consumers; emotions; childhood experience; brand loyalty. File-URL: http://www.inderscience.com/link.php?id=110975 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:3:p:400-420 Template-Type: ReDIF-Article 1.0 Author-Name: Rupali A. Khanna Author-X-Name-First: Rupali A. Author-X-Name-Last: Khanna Author-Name: Samraj Sahay Author-X-Name-First: Samraj Author-X-Name-Last: Sahay Title: Innovation through technical alliances: an assessment of a high technology industry using instrumental variable method Abstract: This paper examines the impact of technical alliances on firms' ability to innovate, measured by number of product and process patents filed, and investigate the motivating factors for filing patents in different regions using panel data and instrument variable method. Data for the period 2000-2013 for the Indian pharmaceutical firms representing high technology industry has been used. We find strong evidence of the impact of technical alliances in enhancing knowledge creation leading to innovation by pharmaceutical firms in India. Findings reveal that firm's strategies and motives have significant influence on destination of filing patent. The study highlights the importance of strategic alliances on innovation at the firm level, and the significance of related national policies. Journal: Int. J. of Business Innovation and Research Pages: 480-500 Issue: 4 Volume: 23 Year: 2020 Keywords: strategic alliances; patents; Indian pharmaceutical industry; R%D; innovation; panel regression; two-stage least square; 2SLS. File-URL: http://www.inderscience.com/link.php?id=111760 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:4:p:480-500 Template-Type: ReDIF-Article 1.0 Author-Name: Wesley L. Harris Author-X-Name-First: Wesley L. Author-X-Name-Last: Harris Author-Name: Jarunee Wonglimpiyarat Author-X-Name-First: Jarunee Author-X-Name-Last: Wonglimpiyarat Title: Dynamics of crowdfunding and FinTech challenges Abstract: The financial technology or FinTech has received worldwide attention as the technology having the potential to disrupt various industries including the financial services industry. This study explores the dynamics of crowdfunding and FinTech challenges of Thailand. The paper specifically analyses FinTech crowdfunding, the latest peer-to-peer (P2P) platform for fund transfer under digital transformation. The empirical analyses of Thailand 4.0 policy, based on the national innovation system (NIS) approach, have shown that the Thai Government plays a key role in building a crowdfunding platform to promote entrepreneurship. The Thai Government attempts to endorse Thailand 4.0 policy to drive the nation towards the value-based economy and innovation driven economy. The findings point out the barriers both at the policy and operation levels underlying the Thai entrepreneurial innovation system. The study offers insightful lessons and implications to strengthen the crowdfunding platform for promoting knowledge-intensive economic growth. Journal: Int. J. of Business Innovation and Research Pages: 501-514 Issue: 4 Volume: 23 Year: 2020 Keywords: financial technology; FinTech; crowdfunding; start-ups; small- and medium-sized enterprises; SMEs; innovation system. File-URL: http://www.inderscience.com/link.php?id=111762 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:4:p:501-514 Template-Type: ReDIF-Article 1.0 Author-Name: Leandro Pereira Author-X-Name-First: Leandro Author-X-Name-Last: Pereira Author-Name: Henrique Centeno Author-X-Name-First: Henrique Author-X-Name-Last: Centeno Author-Name: José Pedro Santos Author-X-Name-First: José Pedro Author-X-Name-Last: Santos Title: State of the implementation of the value-based pricing's principles in Portugal Abstract: In an increasingly competitive business world, companies need to adapt and make their strategies meet the clients needs and so, it is important to consider the customer perceived value upon establishing the strategies to implement in the definition of their services and products values. Therefore, it is of the utmost importance to adopt the <i>value-based pricing</i> as a pricing strategy, as the guideline of this strategy for the definition of services and products is the customer perceived value in order to gain competitive advantage. This paper has the main purpose of analysing the state of the implementation of value-based pricing principles in Portugal, through a questionnaire, and to understand whether companies use this strategy or not, how they assess their costumer's perceived value and the main constraints to its use. It is possible to conclude that, even though most companies know this pricing strategy, it is the one they use the least, as the subjectivity of the customer's perceived value poses as the main obstacle to the implementation of this strategy. Journal: Int. J. of Business Innovation and Research Pages: 421-434 Issue: 4 Volume: 23 Year: 2020 Keywords: benefits-realisation management; pricing strategies; value-based pricing; value management; Portugal. File-URL: http://www.inderscience.com/link.php?id=111764 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:4:p:421-434 Template-Type: ReDIF-Article 1.0 Author-Name: Rateb J. Sweis Author-X-Name-First: Rateb J. Author-X-Name-Last: Sweis Author-Name: Karam Ogla Author-X-Name-First: Karam Author-X-Name-Last: Ogla Author-Name: Yousef Abdallat Author-X-Name-First: Yousef Author-X-Name-Last: Abdallat Author-Name: Ghaleb J. Sweis Author-X-Name-First: Ghaleb J. Author-X-Name-Last: Sweis Author-Name: Taghrid Suifan Author-X-Name-First: Taghrid Author-X-Name-Last: Suifan Author-Name: Rawan Saleh Author-X-Name-First: Rawan Author-X-Name-Last: Saleh Title: The impact of human resource management practices on organisational performance in construction companies in Jordan Abstract: The aim of this study is to measure the impact of human resource (HR) practices on organisational performance in the context of construction companies. The population consisted of employees at all managerial levels of 16 construction companies in Jordan. From which the data was gathered through a structured questionnaire. In total 228 valid questionnaires were obtained, yielded a response rate of 67%. Multiple regression analysis was used to test the study hypotheses. The results reveal that HR practices have a significant impact on organisational performance in construction companies. Moreover, training and development, as well as performance appraisal, have a significant impact on organisational performance, while the two other practices (recruitment and selection and compensation) did not have a significant impact. The results can be used as a toolkit for revealing the strengths and weaknesses of HR practices and to formulate agile strategies to improve organisational performance. Journal: Int. J. of Business Innovation and Research Pages: 515-539 Issue: 4 Volume: 23 Year: 2020 Keywords: organisational performance; human resource practices; recruitment and selection; training and development; performance appraisal; compensation; construction companies; Jordan. File-URL: http://www.inderscience.com/link.php?id=111768 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:4:p:515-539 Template-Type: ReDIF-Article 1.0 Author-Name: Mark Klassen Author-X-Name-First: Mark Author-X-Name-Last: Klassen Author-Name: C. Brooke Dobni Author-X-Name-First: C. Brooke Author-X-Name-Last: Dobni Author-Name: Veronica Neufeldt Author-X-Name-First: Veronica Author-X-Name-Last: Neufeldt Title: Innovation orientation and performance in the not-for-profit sector Abstract: Innovation is increasingly gaining attention by not-for-profits (NPOs) as their environment is becoming more competitive, complex and stakeholder driven. This objective of this research is to develop a better understanding of the association between innovation orientation and performance. This is accomplished through a survey of registered and active Canadian NPOs. The innovation orientation approach in this study has advantages given the holistic nature and inclusion of multiple innovation determinants to measure the state of innovation in NPOs. The results suggest that NPOs with high innovative orientations have a positive relationship with the performance metrics of beneficiary satisfaction, resource attraction, peer reputation, effectiveness, and optimism in meeting future objectives. In contrast, NPOs with low innovation orientations did not present any meaningful associations with the performance constructs suggesting that innovation may not have a robust impact on performance amongst low orientation NPOs. Journal: Int. J. of Business Innovation and Research Pages: 540-560 Issue: 4 Volume: 23 Year: 2020 Keywords: innovation; not-for-profits; NPOs; strategy; innovation orientation; measurement. File-URL: http://www.inderscience.com/link.php?id=111769 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:4:p:540-560 Template-Type: ReDIF-Article 1.0 Author-Name: Amgad S. Khaled Author-X-Name-First: Amgad S. Author-X-Name-Last: Khaled Author-Name: Salma Ahmed Author-X-Name-First: Salma Author-X-Name-Last: Ahmed Author-Name: Ali T. Yahya Author-X-Name-First: Ali T. Author-X-Name-Last: Yahya Author-Name: Najib H.S. Farhan Author-X-Name-First: Najib H.S. Author-X-Name-Last: Farhan Title: The role of innovation on Indian retail industry Abstract: The main objective of this study is to find the impact of technological innovation and marketing innovation on satisfaction, store image and customer loyalty. Experimental research was conducted in the context of shopping experiences in electronic products, clothing, grocery and furniture stores. Data was collected from 315 respondents using structured questionnaire distributed among them at different retail set ups in Delhi, Aurangabad and NCR region. The survey was developed with a cautiously selected collection metrics, tested in the latest literature, adapted in the retail context. Data analysis was conducted in five stages namely exploratory factor analysis, confirmatory factor analysis, descriptive analysis, correlation and regression analysis. The study found that technological innovation has a significant impact on all variables, i.e., store image, satisfaction and loyalty, while marketing innovation has a statistically significant impact only on satisfaction and has no impact on variables like store image and loyalty. Journal: Int. J. of Business Innovation and Research Pages: 435-452 Issue: 4 Volume: 23 Year: 2020 Keywords: marketing innovation; technological innovation; satisfaction; loyalty; store image; innovation; RFID. File-URL: http://www.inderscience.com/link.php?id=111793 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:4:p:435-452 Template-Type: ReDIF-Article 1.0 Author-Name: Mona Jami Pour Author-X-Name-First: Mona Jami Author-X-Name-Last: Pour Author-Name: Ghazale Taheri Author-X-Name-First: Ghazale Author-X-Name-Last: Taheri Title: Moving toward adoption of social commerce: exploring drivers and barriers using AHP approach Abstract: While social commerce has quickly become an interesting area for both academics and practitioners, few studies have been done on the key drivers and barriers to its adoption in businesses. To fill this theoretical gap, this study tries to comprehensively explore the key drivers and barriers of social commerce that impede its successful implementation. To achieve the research objective, the related literature was comprehensively reviewed to extract the key drivers and barriers of social commerce adoption. Then, the main obtained categories were assessed via experts' viewpoints by the survey method. Finally, the evaluated drivers and barriers were prioritised using the AHP method. The key barriers and drivers were categorised into four main groups including internal drivers, external drivers, internal barriers and external barriers. Identifying key drivers and barriers comprehensively as well as their orders and weights are valuable for managers in order to formulate appropriate adoption strategy and guidelines. Journal: Int. J. of Business Innovation and Research Pages: 453-479 Issue: 4 Volume: 23 Year: 2020 Keywords: social commerce; barriers and drivers; analytic hierarchy process; AHP; social media. File-URL: http://www.inderscience.com/link.php?id=111794 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:23:y:2020:i:4:p:453-479