Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Javad Naeiji Author-X-Name-First: Mohammad Javad Author-X-Name-Last: Naeiji Author-Name: Seyed Hossein Siadat Author-X-Name-First: Seyed Hossein Author-X-Name-Last: Siadat Title: Developing a measurement for strategic entrepreneurship by linking its dimensions to competitiveness in knowledge-based firms Abstract: Although there are various definitions of strategic entrepreneurship and there is consensus about its importance, most researchers do not take into account the unique characteristics of this construct. The aim of this study was to develop a strategic entrepreneurship questionnaire and investigate how the dimensions of this measuring tool relate to the competitiveness of knowledge-based firms. The questionnaire was developed in four phases: a literature review, use of existing questionnaires to prepare the initial items, use of focus groups to evaluate the items and evaluation of the validity and reliability of the questionnaire. Factor analysis revealed that five factors, continuous innovation, opportunity-based mindset, proactive behaviour, risk-taking and value creation, explained 68.8% of the variance. These dimensions have positive effects on the competitiveness of knowledge-based firms. The findings of this research present an insight into the concept of strategic entrepreneurship and provide a tool for measuring strategic entrepreneurship for researchers and managers of organisations. Journal: Int. J. of Business Innovation and Research Pages: 1-18 Issue: 1 Volume: 18 Year: 2019 Keywords: entrepreneurship management; strategic entrepreneurship; competitiveness; knowledge-based firms. File-URL: http://www.inderscience.com/link.php?id=96895 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:1:p:1-18 Template-Type: ReDIF-Article 1.0 Author-Name: Mohsen Shafiei Nikabadi Author-X-Name-First: Mohsen Shafiei Author-X-Name-Last: Nikabadi Author-Name: Amin Sepehrnia Author-X-Name-First: Amin Author-X-Name-Last: Sepehrnia Title: The effect of knowledge-based information technology tools on the new product development processes in software companies Abstract: Software development is a knowledge intensive process and its success depends on the management of knowledge effectively. Knowledge management (KM) tools play a critical role in this challenge. The main purpose of the study is to investigate the effect of knowledge-based information technology tools on the new product development processes in software companies. The domain of the research covers knowledge-based software companies. The data of the research were collected by a questionnaire based on five-spectrum Likert from 138 experts who have worked in the field of production, development and establishment and support of software. Findings shown that there is a meaningful correlation between knowledge-based IT tools and the NPD processes in a way that IT tools have significant effect on the implementation and to support phases of the NPD. Journal: Int. J. of Business Innovation and Research Pages: 19-46 Issue: 1 Volume: 18 Year: 2019 Keywords: information technology tools; new product development processes; software development; knowledge management; software companies. File-URL: http://www.inderscience.com/link.php?id=96896 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:1:p:19-46 Template-Type: ReDIF-Article 1.0 Author-Name: Joseph Rubleske Author-X-Name-First: Joseph Author-X-Name-Last: Rubleske Author-Name: Michelle L. Kaarst-Brown Author-X-Name-First: Michelle L. Author-X-Name-Last: Kaarst-Brown Title: Mindful new service conception in not-for-profit organisations: a study of sustainable innovation with scarce resources Abstract: Service innovation entails developing new services, but new service development can be difficult even with slack resources. While no consensus has been reached on the determinants of new service development (NSD) performance, some research has pointed to the importance of new service conception (NSC) practices. Research into NSC is still immature, though, and what we know about it is grounded in traditional expectations of slack resources. To better understand how new services are conceived under conditions of resource scarcity, we draw from an embedded, interpretive case study of an innovative organisation that managed ongoing new service conceptions for more than ten years under conditions of continually reduced resources. Findings show that this organisation was able to conceive many successful new services by: 1) mindfully identifying new, germane customer needs while engaging with new information sources; 2) keeping in mind unresolved customer needs while trying to identify matching potential solutions, especially external resources. This paper contributes to the NSD literature by advancing a model based on these findings. Journal: Int. J. of Business Innovation and Research Pages: 87-108 Issue: 1 Volume: 18 Year: 2019 Keywords: not-for-profit; service innovation; new service development; NSD; new service conception; NSC; scarce resources; mindfulness. File-URL: http://www.inderscience.com/link.php?id=96897 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:1:p:87-108 Template-Type: ReDIF-Article 1.0 Author-Name: Harif Amali Rivai Author-X-Name-First: Harif Amali Author-X-Name-Last: Rivai Author-Name: Yudi Fernando Author-X-Name-First: Yudi Author-X-Name-Last: Fernando Title: Intention to use the internet of micro-size enterprises: evidence from the biggest emerging market in Southeast Asia Abstract: This study aims to examine the intention to use the internet of micro-size enterprises. A survey was conducted in Indonesia, which is one of the biggest emerging markets in Southeast Asia. The sampling includes micro-size enterprises in West Sumatra province. The data were collected from 285 business owners and managers. Structural equation modelling with AMOS version 21 was used for data analysis. The results showed that perceived ease of use, computer self-efficacy, and perceived usefulness as predictors of behavioural intention to use the internet. No significant influence of trust in internet technology on perceived usefulness was found, which impacts micro-size enterprises' selling products and services on website. The future study therefore, needs to study the effectiveness of mobile applications which are developed by micro-size enterprises as another business alternative on online business. Journal: Int. J. of Business Innovation and Research Pages: 47-63 Issue: 1 Volume: 18 Year: 2019 Keywords: micro-size enterprises; perceived usefulness; perceived ease of use; PEOU; trust; computer self-efficacy; behavioural intention. File-URL: http://www.inderscience.com/link.php?id=96898 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:1:p:47-63 Template-Type: ReDIF-Article 1.0 Author-Name: Masood Ul Hassan Author-X-Name-First: Masood Ul Author-X-Name-Last: Hassan Author-Name: Zeeshan Iqbal Author-X-Name-First: Zeeshan Author-X-Name-Last: Iqbal Author-Name: Maimoona Malik Author-X-Name-First: Maimoona Author-X-Name-Last: Malik Title: Evaluation of individuals' behaviour patterns towards cellular network: an empirical study of Pakistan Abstract: Pakistan Vision-2025 put telecommunications as one of the six technologies giving birth to entire new sectors of economic activity including cellular sector. Therefore, this study aimed to develop and test a parsimonious model of Pakistanis subscribers' behavioural intention towards cellular network by enriching the theoretical lenses of TRA, TAM and TPB with other constructs such as perceived cost, perceived expressiveness and network quality. The researchers employed convenient sampling method for data collection by distributing self-administrated questionnaires among the university students. Structural equation modelling was used to analyse the data. The results showed that perceived ease of use is the major determinant of attitude towards cellular network followed by network quality and perceived usefulness. Moreover, perceived cost is the major determinant of behavioural intention followed by perceived attitude, perceived behavioural control, social influence, and perceived expressiveness. Theoretical and practical contributions, limitations, and directions for future research have also been discussed. Journal: Int. J. of Business Innovation and Research Pages: 64-86 Issue: 1 Volume: 18 Year: 2019 Keywords: theory of reasoned action; TRA; theory of planned behaviour; TPB; technology acceptance model; TAM; cellular network; telecom sector; Pakistan. File-URL: http://www.inderscience.com/link.php?id=96899 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:1:p:64-86 Template-Type: ReDIF-Article 1.0 Author-Name: Henna Järvi Author-X-Name-First: Henna Author-X-Name-Last: Järvi Title: Customer engagement in the hotel industry: perceptions of hotel staff and guests Abstract: Research has focused on how customer engagement enables firms to involve their customers through offerings and social media and how customers can engage in creating experiences. However, empirical evidence is still lacking on how customer engagement is achieved, especially on how service experience and customer engagement are connected and customer engagement's negative outcomes. Hence, this paper studies customer engagement in the hotel context and explores the antecedents and outcomes of customer engagement. We conducted a qualitative study with a hotel chain and drew empirical data from 12 semi-structured interviews and 15 reflective diaries. We propose that customer engagement can be achieved through dialogue, customer engagement strategy, and service experience, the latter playing a significant role in achieving customer engagement. We also highlight the positive and negative outcomes of customer engagement. We contribute to the growing customer engagement literature by offering a holistic understanding of the concept, including antecedents and outcomes. Journal: Int. J. of Business Innovation and Research Pages: 109-127 Issue: 1 Volume: 18 Year: 2019 Keywords: customer engagement; customer disengagement; tourism; service experience; hotel; loyalty program; Finland; negative outcomes. File-URL: http://www.inderscience.com/link.php?id=96901 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:1:p:109-127 Template-Type: ReDIF-Article 1.0 Author-Name: Boris Urban Author-X-Name-First: Boris Author-X-Name-Last: Urban Author-Name: Abdullah Verachia Author-X-Name-First: Abdullah Author-X-Name-Last: Verachia Title: Organisational antecedents of innovative firms: a focus on entrepreneurial orientation in South Africa Abstract: A longstanding literature has theorised corporate entrepreneurship as a multidimensional phenomenon, which incorporates the behaviour and interactions of the individual and organisational factors within organisations. However, adopting a firm level entrepreneurial orientation (EO) is difficult as organisational antecedents are a prerequisite for the type of environment that promotes or inhibits EO. This article is motivated by the dearth of empirical research on understanding EO in an African context. A model is tested in terms of the causal links between organisational antecedents, EO and firm performance. Survey data from South African corporates is collected to test the hypotheses using structural equation modelling. Study findings reveal that the antecedents of management support and rewards and reinforcement significantly influence EO, which in turn has a strong influence on firm performance. The study findings also have contextual relevance when considering the effectiveness of African organisations is severely limited. Journal: Int. J. of Business Innovation and Research Pages: 128-144 Issue: 1 Volume: 18 Year: 2019 Keywords: entrepreneurial orientation; organisational antecedents; management support; rewards; innovation; risk-taking; proactiveness; South Africa. File-URL: http://www.inderscience.com/link.php?id=96905 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:1:p:128-144 Template-Type: ReDIF-Article 1.0 Author-Name: Priya Sethuraman Author-X-Name-First: Priya Author-X-Name-Last: Sethuraman Author-Name: Jayanthi Thanigan Author-X-Name-First: Jayanthi Author-X-Name-Last: Thanigan Title: An empirical study on consumer attitude and intention towards online shopping Abstract: Keeping in step with global practices, the Indian subcontinent too is witnessing a change in the shopping attitude of the consumers, reflecting a steady shift from traditional brick-and-mortar stores towards online shopping. Factors such as the deeper penetration of the internet and the easy accessibility of Smartphones, supplemented by changing lifestyles, have all triggered a rise in this trend. The study seeks to identify the factors that influence the perceived quality of a website and also analyse the effect of these factors towards consumers online purchase intention in the Indian continent. Further, it tries to establish how factors such as perceived quality, trust, and attitude towards online shopping influence a consumer's online purchase intention. The findings of the study reveal that perceived quality helps to win over the trust of the consumers, which then motivates them to make an online purchase, thus inducing a positive online purchase intention. Journal: Int. J. of Business Innovation and Research Pages: 145-166 Issue: 2 Volume: 18 Year: 2019 Keywords: consumer attitude; intention towards online purchase; purchase intention; online shopping. File-URL: http://www.inderscience.com/link.php?id=97243 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:2:p:145-166 Template-Type: ReDIF-Article 1.0 Author-Name: Afsaneh Bagheri Author-X-Name-First: Afsaneh Author-X-Name-Last: Bagheri Author-Name: Morteza Akbari Author-X-Name-First: Morteza Author-X-Name-Last: Akbari Title: Entrepreneurship research in Iran: a systematic review of the empirical studies Abstract: A highly growing body of research has attempted to explore various aspects of entrepreneurship. Yet, there is limited well-organised knowledge on entrepreneurship research interest areas and gaps in the empirical literature specifically in developing countries including Iran. This study aims to categorise the main research interests and identify the specific themes and the gaps in the empirical research on entrepreneurship in Iran using the systematic literature review method. A total of 236 articles on entrepreneurship published in between 1995 to 2012 were identified in 74 national and international academic journals. The findings suggested six main research interest areas of Iranian researches including entrepreneurship education and training, SMEs, organisational and corporate entrepreneurship, entrepreneurs and entrepreneurship process, entrepreneurship development at rural, national and international levels and social entrepreneurship and family business. This paper concludes with a systematic summery of the research interests, gaps in the body of literature and directions for future studies. Journal: Int. J. of Business Innovation and Research Pages: 208-241 Issue: 2 Volume: 18 Year: 2019 Keywords: entrepreneurship research; systematic literature review; SLR; Iran; entrepreneurship education and training; small and medium sized enterprises; SMEs; organisational and corporate entrepreneurship; entrepreneurs; entrepreneurship process; social entrepreneurship; family business; entrepreneurship development. File-URL: http://www.inderscience.com/link.php?id=97250 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:2:p:208-241 Template-Type: ReDIF-Article 1.0 Author-Name: Reza Salehzadeh Author-X-Name-First: Reza Author-X-Name-Last: Salehzadeh Author-Name: Hadi Balouei Jamkhaneh Author-X-Name-First: Hadi Balouei Author-X-Name-Last: Jamkhaneh Author-Name: Shabnam Doosti Author-X-Name-First: Shabnam Author-X-Name-Last: Doosti Title: The effects of internal marketing mix on performance in a healthcare context Abstract: The purpose of this paper is to examine the effect of internal marketing mix on organisation performance. Statistical population includes the employees of a community health service delivering dental, community nursing, physiotherapy, psychology, social work and occupational therapy services across some sites in Tehran. For data analysis, 211 completed and usable questionnaires were used. Structural equation modelling (SEM) was applied to test the relationships among the research variables. The findings showed that strategic reward, internal communications, training and development, and leadership have a significant positive effect on performance. Journal: Int. J. of Business Innovation and Research Pages: 167-186 Issue: 2 Volume: 18 Year: 2019 Keywords: internal marketing; performance; healthcare; strategic reward; internal communications; development; leadership; structural equation modelling; SEM; Iran. File-URL: http://www.inderscience.com/link.php?id=97251 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:2:p:167-186 Template-Type: ReDIF-Article 1.0 Author-Name: Nicole Belfanti Author-X-Name-First: Nicole Author-X-Name-Last: Belfanti Title: Adoption of lean practices as management innovation. A review and conceptualisation Abstract: An increasing number of manufacturing and service firms considers lean management as a strategy to improve organisational performance. However, lean management adoption is prone to high failure rate. This study develops a conceptual framework examining the adoption of lean management practices, which builds on the review and systematisation of 66 scientific articles on the topic. The definition of the theoretical categories is guided by an analysis of the antecedents of management innovation, of which lean management is a part. The drivers of lean management adoption resemble those of management innovation and refer to five areas: organisation, management, individuals, environment and the attributes of the innovation itself. This study finds that the scholarship has not considered the attributes of innovation as a driver of lean management adoption. The analysis of lean management from this perspective represents an opportunity for future research. Finally, this study offers practitioners a reference model to assess the preconditions of the adoption of a lean transformation. Journal: Int. J. of Business Innovation and Research Pages: 242-277 Issue: 2 Volume: 18 Year: 2019 Keywords: lean management; lean production; management innovation; organisational innovation; lean adoption; lean implementation; literature review; antecedents. File-URL: http://www.inderscience.com/link.php?id=97254 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:2:p:242-277 Template-Type: ReDIF-Article 1.0 Author-Name: Carlos Olavo Quandt Author-X-Name-First: Carlos Olavo Author-X-Name-Last: Quandt Author-Name: Helena De Fátima Nunes Silva Author-X-Name-First: Helena De Fátima Nunes Author-X-Name-Last: Silva Author-Name: Alex Antonio Ferraresi Author-X-Name-First: Alex Antonio Author-X-Name-Last: Ferraresi Author-Name: José Roberto Frega Author-X-Name-First: José Roberto Author-X-Name-Last: Frega Title: Idea management and innovation programs: practices of large companies in the south region of Brazil Abstract: This article investigates the characteristics of idea management programs and their effectiveness in producing innovation results. The survey comprised 41 large companies in the South region of Brazil. The results show that 70% of the companies have programs or systems in place to solicit, encourage, evaluate, implement, and reward new ideas. Structural equation modelling (SEM) using partial least squares (PLS) estimation indicates that, although structured idea management initiatives have a positive influence on innovation results, they should be supported by elements of company culture, behaviour, and processes to help promote learning, absorption, and knowledge sharing, and the consequent development of innovative activities. Journal: Int. J. of Business Innovation and Research Pages: 187-207 Issue: 2 Volume: 18 Year: 2019 Keywords: idea management; innovation; innovativeness; knowledge management; Brazil. File-URL: http://www.inderscience.com/link.php?id=97257 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:2:p:187-207 Template-Type: ReDIF-Article 1.0 Author-Name: S. Kirithiga Author-X-Name-First: S. Author-X-Name-Last: Kirithiga Author-Name: S. Thiyagarajan Author-X-Name-First: S. Author-X-Name-Last: Thiyagarajan Author-Name: G. Naresh Author-X-Name-First: G. Author-X-Name-Last: Naresh Title: Impact of macroeconomic indicators on commodity futures Abstract: Globalisation policy expanded a nation's trade beyond its boundaries leading to imports and exports of goods or services across countries. Large number of economies are frequently divulged to macroeconomic adjustment in response to the commodity price movements. Therefore, when commodities are traded across nations, the factors that affect increased their prices and with it the risk as well (Mahalakshmi et al., 2012b). To safeguard the commodity prices from the influence of the macroeconomic indicators that directly affect the price of the commodity market it has to imbibe the macroeconomic information. The commodity futures market serves as a benchmark for determining the commodity prices. Better pricing for commodities can be done only when the commodity market is efficient by transmitting information effectively. Indian commodity market was developed only after the introduction of nationwide exchanges in 2002. Thus, queries may arise on its efficiency regarding its reactions to macroeconomic variables. Hence this paper intends to examine the impact of macroeconomic variables on commodity futures in India. Journal: Int. J. of Business Innovation and Research Pages: 279-292 Issue: 3 Volume: 18 Year: 2019 Keywords: commodity futures; commodity price; macroeconomic indicators; wholesale price index; WPI; interest rate; exchange rate. File-URL: http://www.inderscience.com/link.php?id=98249 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:3:p:279-292 Template-Type: ReDIF-Article 1.0 Author-Name: Soumya Pandey Author-X-Name-First: Soumya Author-X-Name-Last: Pandey Title: Eco marketing and innovations in developing sustainable and green environmental standards Abstract: Green accounting is a new and evolving concept of accounting consisting of eco marketing with well-defined standards for production consisting of wide-ranging eco-friendly products and processes, satisfying environmental friendly standards and norms. The article focuses on the significance of green branding, green processing and environmental standards which stresses on innovations in practices with a view to develop a sound and sustainable environment. The article examines how green consumerism can be linked to green-marketing and the extent that can influence the environment within and outside the business. The scope of involving green marketing and adopting green processes can be linked with ISO standards. Most highlighted part of the article focuses on the amalgamation of profitability of the organisation with the environmental concerns of the nation suggesting typical ways through which such mammoth task can be achieved fully. Finally, the article studies, at some length, the operational aspect of implementing environmental management system in production and processing of goods and services. Journal: Int. J. of Business Innovation and Research Pages: 293-306 Issue: 3 Volume: 18 Year: 2019 Keywords: eco marketing; green branding; green consumerism; environmental performance indicators; environmental management system; ISO 14000. File-URL: http://www.inderscience.com/link.php?id=98250 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:3:p:293-306 Template-Type: ReDIF-Article 1.0 Author-Name: Mary Nafula Kiveu Author-X-Name-First: Mary Nafula Author-X-Name-Last: Kiveu Author-Name: Mary Namusonge Author-X-Name-First: Mary Author-X-Name-Last: Namusonge Author-Name: Stephen Muathe Author-X-Name-First: Stephen Author-X-Name-Last: Muathe Title: Effect of innovation on firm competitiveness: the case of manufacturing SMEs in Nairobi County, Kenya Abstract: Innovation is widely acknowledged as one of the key factors in firm competitiveness and has become prominent in SMEs' strategies and government policy. However empirical studies linking innovation to competitiveness are very limited. The aim of this study was to analyse the effect of innovation on firm competitiveness in manufacturing SMEs in Nairobi County, Kenya. Data was collected from a sample of 284 enterprises for the period 2012-2014. Multiple linear regression was used to analyse the effect of innovation on competitiveness. Findings indicate 97% of the manufacturing SMEs were innovating with majority implementing incremental innovations. Process, marketing and organisational innovations had positive significant effect on competitiveness, while product innovation had positive non-significant effect. The study recommends the implementation of innovations with high novelty by SMEs to increase their competitiveness. This can be facilitated by SMEs forming linkages and cooperating in innovation with knowledge generating institutions. Journal: Int. J. of Business Innovation and Research Pages: 307-327 Issue: 3 Volume: 18 Year: 2019 Keywords: competitiveness; innovation; effect; small and medium enterprises; manufacturing; Nairobi; Kenya. File-URL: http://www.inderscience.com/link.php?id=98251 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:3:p:307-327 Template-Type: ReDIF-Article 1.0 Author-Name: Harpreet Singh Bedi Author-X-Name-First: Harpreet Singh Author-X-Name-Last: Bedi Title: Innovativeness, business performance and environmental uncertainty: a multivariate configuration Abstract: This study attempts to explore the contextual nature of innovativeness - business performance relationship. Environmental uncertainty is being considered as the contingent variable. The study is descriptive and cross-sectional in nature. It relies upon a purposive sample of 457 North Indian firms. Confirmatory factor analysis assesses the psychometric properties of the constructs under investigation. Structure equation modelling is used to examine the impact of innovativeness on business performance. Multi-group moderation analysis evaluates the role played by environmental uncertainty in innovativeness-business performance relationship. This study finds that the pursuit of innovativeness is required for better performance. Results support the contextual nature of innovativeness-business performance relationship and reveal that firms operating in a dynamic environment are more likely to be benefited from the pursuit of innovativeness as compared to firms operating in a stable business environment. The study provides meaningful insights for managerial decision making and also attempts to draw the attention of management personnel towards the pursuit of innovativeness. Journal: Int. J. of Business Innovation and Research Pages: 328-345 Issue: 3 Volume: 18 Year: 2019 Keywords: innovativeness; business performance; environmental uncertainty; innovativeness - business performance relationship. File-URL: http://www.inderscience.com/link.php?id=98252 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:3:p:328-345 Template-Type: ReDIF-Article 1.0 Author-Name: A.V. Santhosh Babu Author-X-Name-First: A.V. Santhosh Author-X-Name-Last: Babu Author-Name: P. Meenakshi Devi Author-X-Name-First: P. Meenakshi Author-X-Name-Last: Devi Title: Swarm optimised energy hubness clustering to detect and respond to intrusive attack variants in MANET Abstract: MANET is a continuously self configuring network, where the mobile nodes move arbitrarily. Due to node mobility, variants attacks arise that reduces network lifetime. Conventional security method preserves wired network, but found to be ineffective for detecting variants intrusive attack in MANET. In order to detect and respond to intrusion attack variants, SOEHC technique is introduced. Swarm optimisation is used for providing energy efficient routing. Based on the nodes position and velocity, movement of nodes occurs. The fitness of each node is measured based on energy and trust for detecting intrusion variants. Next, hubness clustering is applied to identify attack variants using cluster centroid range value. Finally, intrusion responsive mechanism is performed to make a reaction for attacks through isolation message distribution. Simulation is performed to analyse performance of SOEHC technique with parameters, energy consumption, intrusion detection rate and network lifetime that prolong network lifetime with minimum energy consumption. Journal: Int. J. of Business Innovation and Research Pages: 369-391 Issue: 3 Volume: 18 Year: 2019 Keywords: mobile ad hoc network; MANET; swarm optimisation; hubness clustering; fitness function; energy; trust value; intrusion detection; responsive mechanism. File-URL: http://www.inderscience.com/link.php?id=98253 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:3:p:369-391 Template-Type: ReDIF-Article 1.0 Author-Name: S. Shankar Author-X-Name-First: S. Author-X-Name-Last: Shankar Author-Name: R. Naveenkumar Author-X-Name-First: R. Author-X-Name-Last: Naveenkumar Author-Name: J. Karthick Author-X-Name-First: J. Author-X-Name-Last: Karthick Title: Management of musculoskeletal shoulder and neck pain through ergonomic intervention: a pre-post design analysis in hand screen printing industry Abstract: Hand screen printing process (HSP) is a highly labour intensive work involving repetitive and awkward motion without proper ergonomic tools. The main purpose of this study is to modify the design of the traditionally employed wooden squeegee and evaluate its effect on muscle activity during HSP process. Twenty hand screen printing industry workers participated in the study and printed the design on 30-metre length cloth using both traditional and modified squeegee. Surface electromyography (SEMG) is used to record the muscle activity of sternocleidomastoid (SCM), upper trapezius (bilateral) and infraspinatus (bilateral) muscles during HSP process. One way ANOVA and chi square test is performed using SPSS version 21.0 and the result showed that the data obtained using both traditional and modified squeegee are statistically significant. Introducing modified squeegee in HSP process reduces muscle activity of sternocleidomastoid (SCM), upper trapezius (bilateral) and infraspinatus (bilateral) muscles during HSP process thereby reduces the risk of neck and shoulder injuries. Journal: Int. J. of Business Innovation and Research Pages: 392-409 Issue: 3 Volume: 18 Year: 2019 Keywords: hand screen printing; HSP; modified squeegee; work related shoulder pain; surface electromyography. File-URL: http://www.inderscience.com/link.php?id=98254 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:3:p:392-409 Template-Type: ReDIF-Article 1.0 Author-Name: William R. Carter Author-X-Name-First: William R. Author-X-Name-Last: Carter Author-Name: Manjula S. Salimath Author-X-Name-First: Manjula S. Author-X-Name-Last: Salimath Title: Diving into strange waters: incumbent adoption of emerging radical technology Abstract: The timing of incumbent firms' adoption of emerging radical technologies has important implications for firms and industries as well as for technological progress. Much is known about factors that lead to successful innovation or adaption to radical technological change, yet little empirical research has examined factors that distinguish between incumbents that choose to be early adopters versus those who do not. From a survey of key informants in firms facing emerging radical technologies, we compare early adopters versus other firms on variables related to learning capacity and technological capabilities. Findings suggest that early adopters possess greater pre-exploitative learning capabilities that enable faster and more effective issue interpretation. Early adopters also perceive they possess greater technological knowledge and commercialisation flexibility advantages over rivals that motivate early adoption moves even in the face of extreme uncertainty. Journal: Int. J. of Business Innovation and Research Pages: 346-368 Issue: 3 Volume: 18 Year: 2019 Keywords: radical innovations; strategic choice; incumbent response; technology adoption; emerging radical technology; radical technological change; incumbent technological innovation; absorptive capacity; pre-exploitative learning; early-mover advantages; commercialisation flexibility. File-URL: http://www.inderscience.com/link.php?id=98255 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:3:p:346-368 Template-Type: ReDIF-Article 1.0 Author-Name: Mongkol Kittiyankajon Author-X-Name-First: Mongkol Author-X-Name-Last: Kittiyankajon Author-Name: Danaipong Chetchotsak Author-X-Name-First: Danaipong Author-X-Name-Last: Chetchotsak Author-Name: Panutporn Ruangchoengchum Author-X-Name-First: Panutporn Author-X-Name-Last: Ruangchoengchum Title: Group decision technique for multiple criteria evaluation problems: the preferential difference and rank approach through data envelopment analysis Abstract: In a multiple criteria evaluation problem, ranking or selecting the alternatives is usually carried out using analytic hierarchy process (AHP) due to its simplicity and popularity. When applied in a group environment, computation of AHP becomes more difficult and complicated. Although the geometric mean method (GMM) is known to be most common used with AHP for aggregation of judgments of the experts in the group, it may ignore variations among the experts' opinions. This paper proposed a group decision technique based on the preferential difference and rank concept. The proposed method used the preferential difference to accommodate strong opinions of the experts in the group while using the DEA/AR exclusion model to give more priority to the alternatives that were put in high ranks more often. The data set used by previous literature, simulated data sets and the case study of Thailand sugar industry for identification of the SWOT sub-factors with their priorities were used to test the effectiveness of the proposed method. In this paper, the group decision techniques by Huang et al. (2009), Angiz et al. (2012) and GMM were used as baseline methods to compare against the proposed method. Journal: Int. J. of Business Innovation and Research Pages: 410-427 Issue: 3 Volume: 18 Year: 2019 Keywords: group decision; analytic hierarchy process; AHP; data envelopment analysis; DEA; A'WOT. File-URL: http://www.inderscience.com/link.php?id=98256 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:3:p:410-427 Template-Type: ReDIF-Article 1.0 Author-Name: Abhishek Roy Author-X-Name-First: Abhishek Author-X-Name-Last: Roy Author-Name: Gautam Dutta Author-X-Name-First: Gautam Author-X-Name-Last: Dutta Author-Name: Prabir Kumar Das Author-X-Name-First: Prabir Kumar Author-X-Name-Last: Das Title: Exploring the determinants of mobile-based services diffusion: past determinants, emergent pattern and a proposed framework Abstract: Firstly, the purpose of this paper is to identify pivotal attributes that are the key determinants of diffusion of innovation in the context of mobile-based government services. Secondly, the paper draws-up the emergent pattern derived from the literature review. Thirdly, a framework is proposed enabling enhanced diffusion of mobile telephone-based initiatives for policy decisions. Apart from exploring the key determinants used in mobile adoption, in this study an attempt has been made to investigate theories, variables, frameworks, models and methodologies employed by the researchers in the past. A holistic view of mobile-based service diffusion research has emerged. One can use this research in policy making, strategising and finding the key to user acceptance of technology innovation in the mobile-based services diffusion. The research motivation is gaining deeper understanding and knowledge of the diffusion of innovation technologies such as mobile phones, mobile-based services diffusion. Building m-governance strategies, implementing innovative ideas, mobile and ICT policy development for the egovernance initiatives are also the key motivating factors. Journal: Int. J. of Business Innovation and Research Pages: 429-452 Issue: 4 Volume: 18 Year: 2019 Keywords: diffusion of technology; mobile-based services diffusion; technology adoption; e-government; m-government; user behaviour. File-URL: http://www.inderscience.com/link.php?id=98759 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:4:p:429-452 Template-Type: ReDIF-Article 1.0 Author-Name: Ajith Sundaram Author-X-Name-First: Ajith Author-X-Name-Last: Sundaram Author-Name: P. Radha Author-X-Name-First: P. Author-X-Name-Last: Radha Title: Social media security and privacy protection concerning youths. 'How to be safe, secure and social' Abstract: In this paper, the concept of privacy and security in social media or social networking will be discussed. Today, people have become much reliable on social media to share their personal information and multimedia content with relatives, friends and other online users. Users are not completely aware of who has access to their private information. This study provides insight into the impact of the various risk factors involved in social media like phishing, profile squatting, image tagging, spamming, cross profiling, etc. there by highlighting the best practices one can employ to protect their online privacy. This study will help the readers to understand the privacy and security issues involved in social media which can be taken by both users and social network organisations to help improve security and privacy. Journal: Int. J. of Business Innovation and Research Pages: 453-471 Issue: 4 Volume: 18 Year: 2019 Keywords: social networking; privacy; social media affinity; perceived risks; communication; security. File-URL: http://www.inderscience.com/link.php?id=98761 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:4:p:453-471 Template-Type: ReDIF-Article 1.0 Author-Name: Masoumeh Aref Author-X-Name-First: Masoumeh Author-X-Name-Last: Aref Author-Name: Azar Kafashpoor Author-X-Name-First: Azar Author-X-Name-Last: Kafashpoor Author-Name: Mohammad Reza Ahanchian Author-X-Name-First: Mohammad Reza Author-X-Name-Last: Ahanchian Author-Name: Gholam Reza Malekzadeh Author-X-Name-First: Gholam Reza Author-X-Name-Last: Malekzadeh Title: Understanding the process of organisational commitment origination in managers based on the grounded theory with an emergent approach (case study: Iran airports) Abstract: Today, organisational work has different conditions compared to the past. The present study aimed to identify and describe the different aspects of organisational commitment in the managers of the organisations performing in the aviation industry. An emergent methodology was adopted to explain the grounded theory (GT). Using the theoretical sampling principle, 15 managers selected from airports in Iran were interviewed until achieving data saturation. Analysis of 359 codes showed 85 concepts and six subjects, which led to the advent of the final research model called the 'organisational commitment in managers of airports'. Overall, the study could differentiate the concept of 'organisational commitment in managers' from the findings of all the studies conducted to the present in an attempt to demystify this issue. Journal: Int. J. of Business Innovation and Research Pages: 528-540 Issue: 4 Volume: 18 Year: 2019 Keywords: organisational commitment in managers; organisational commitment; grounded theory; emergent approach. File-URL: http://www.inderscience.com/link.php?id=98762 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:4:p:528-540 Template-Type: ReDIF-Article 1.0 Author-Name: Ping Lan Author-X-Name-First: Ping Author-X-Name-Last: Lan Title: Sparking innovation among alien minds Abstract: This paper introduces a pragmatic framework for stimulating innovation in people who have little innovation experience - alien minds. It demonstrates that individual's innovation capacity can be activated or enhanced by clarifying misconception associated with innovation and using the framework. The introduced framework has three dimensions which correspond to different leverage in sparking innovative ideas: solution, problem and passion. Each dimension has its own delivery package and training focus. The interaction of the three approaches boosts the stimulant to mass innovation. Mini cases drawn from the application of the framework testify the feasibility for improvising innovation among alien minds. Journal: Int. J. of Business Innovation and Research Pages: 472-488 Issue: 4 Volume: 18 Year: 2019 Keywords: alien minds; mass innovation; inside-a-box innovation; close-to-a-box innovation; above-a-box innovation. File-URL: http://www.inderscience.com/link.php?id=98764 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:4:p:472-488 Template-Type: ReDIF-Article 1.0 Author-Name: Dian Prihadyanti Author-X-Name-First: Dian Author-X-Name-Last: Prihadyanti Title: Innovation quality: basic concept and measurement model Abstract: Many indicators related with innovation evaluation and measurement in firm level have been developed. Nevertheless, these indicators are insufficient to evaluate the whole important innovation aspects comprehensively. This may lead to inappropriate conclusion about how well innovation in a firm can result. Therefore, a new indicator needs to be developed. This paper attempts to propose innovation quality as new innovation indicator in firm level. Innovation quality is defined as the summation of evaluation on customers' satisfaction and firm's innovativeness. Innovation quality can be measured by quantifying innovation output, outcomes, impact, and satisfaction towards them in a specific time-period. The calculation can then be summarised in a quantitative model. The model has potential to be developed and applied in different level. Journal: Int. J. of Business Innovation and Research Pages: 489-502 Issue: 4 Volume: 18 Year: 2019 Keywords: innovation; quality; indicator; customer satisfaction; innovation output; innovation outcome; innovation impact; evaluation; innovativeness; measurement model; basic concept; business research; innovation management; innovation performance; innovation level. File-URL: http://www.inderscience.com/link.php?id=98767 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:4:p:489-502 Template-Type: ReDIF-Article 1.0 Author-Name: Ascensión Barroso Martínez Author-X-Name-First: Ascensión Barroso Author-X-Name-Last: Martínez Author-Name: Ramón Sanguino Galván Author-X-Name-First: Ramón Sanguino Author-X-Name-Last: Galván Author-Name: Claire Seaman Author-X-Name-First: Claire Author-X-Name-Last: Seaman Author-Name: Tomás M. Bañegil Palacios Author-X-Name-First: Tomás M. Bañegil Author-X-Name-Last: Palacios Title: Factors contributing to familiarity degree in family firms Abstract: This research proposes a measuring instrument to determine the intensity of family engagement in meeting the defining and distinguishing criteria of family businesses. This proposed method enables the assessment of the different degrees of familiarity of a business on a continuous scale, where the extremes represent the companies with lower and higher degree of familiarity. The instrument, therefore, allows classify firms in function of its familiarity degree. The study was conducted in 180 Spanish family businesses. We have used a latent variable model (Rasch model) which has allowed us to define the familiarity degree construct from the existence or not of a set of items. This methodology also enables managers and institutions to identify the most uncertain perceived items. The article contributes to the existence of an objective characterisation when exploring the extent to which family members are involved in the family business, identifying its degree of familiarity. Journal: Int. J. of Business Innovation and Research Pages: 503-527 Issue: 4 Volume: 18 Year: 2019 Keywords: family business; family firm; familiarity degree; family engagement; familiness; measurement instrument; latent variable model; Rasch model; Spain. File-URL: http://www.inderscience.com/link.php?id=98768 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:4:p:503-527 Template-Type: ReDIF-Article 1.0 Author-Name: V. Raja Sreedharan Author-X-Name-First: V. Raja Author-X-Name-Last: Sreedharan Author-Name: V. Kamala Author-X-Name-First: V. Author-X-Name-Last: Kamala Author-Name: P. Arunprasad Author-X-Name-First: P. Author-X-Name-Last: Arunprasad Title: Supply chain risk assessment in pharmaceutical industries: an empirical approach Abstract: Supply chain risks are one of the significant hurdles faced by the organisations in achieving operational excellence. The purpose of this study is to assess the supply chain risks in the pharmaceutical industries and their influence on supply chain operational performance (SCOP). Through extent literature review, we have identified 44 items which are classified under five constructs consisting of supplier risk (SR), production risk (PR), demand risk (DR), infrastructure risk (IR) and macro risk (MR). Using these constructs, a structured questionnaire has been developed. An online survey was conducted in the pharmaceutical industries yielding a response rate of 66.20%. To validate the hypotheses between these constructs and SCOP, we used Structural equation modelling (SEM). From the SEM result expect demand risks, all other threats have the negative relationship with SCOP (i.e., the higher the chances, the lower the SCOP).Further, to rank the organisation based on their SCOP, we proposed a supply chain risk assessment index (SCRAI) based on the ratings obtained from the experts using Fuzzy techniques. From these results, it is clear that SCRAI is essential for evaluating the organisation's efficiency on supply chain operations. Journal: Int. J. of Business Innovation and Research Pages: 541-571 Issue: 4 Volume: 18 Year: 2019 Keywords: supply chain risks; pharmaceutical industries; supply chain operational performance; SCOP; risk index. File-URL: http://www.inderscience.com/link.php?id=98769 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:18:y:2019:i:4:p:541-571 Template-Type: ReDIF-Article 1.0 Author-Name: Farnaz Fallah Tafti Author-X-Name-First: Farnaz Fallah Author-X-Name-Last: Tafti Author-Name: Neda Abdolvand Author-X-Name-First: Neda Author-X-Name-Last: Abdolvand Author-Name: Saeedeh Rajaee Harandi Author-X-Name-First: Saeedeh Rajaee Author-X-Name-Last: Harandi Title: A strategic alignment model for collaborative open innovation networks Abstract: Today, the concept of open innovation and collaborative networks attracts great interest. Many organisations use collaborative networks. The success of the innovation of these networks is restricted to their alignment. Hence, this study aims to propose a strategic alignment model for collaborative open innovation networks. The Luftman strategic alignment framework was used as a reference model and was analysed using qualitative and quantitative approaches. In the qualitative part of the study, the meta-synthesis approach was used to find the factors, and then these factors were placed in proper categories using experts' ideas. Next, in the quantitative part, the chi-square test was used to analyse the hypothesis and the Friedman test was used to prioritise the concepts, dimensions, and categories. Finally, 42 concepts and 16 main categories were identified. Moreover, in addition to the six dimensions of the Luftman model, the research and development dimension was identified as an important dimension. Journal: Int. J. of Business Innovation and Research Pages: 1-28 Issue: 1 Volume: 19 Year: 2019 Keywords: collaborative innovation networks; open innovation; strategic alignment; Luftman strategic alignment model; meta-synthesis. File-URL: http://www.inderscience.com/link.php?id=99751 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:1:p:1-28 Template-Type: ReDIF-Article 1.0 Author-Name: Jarunee Wonglimpiyarat Author-X-Name-First: Jarunee Author-X-Name-Last: Wonglimpiyarat Title: Analysis of FinTech in the banking industry Abstract: This paper discusses the diffusion of financial technology or FinTech in the banking industry. The main contribution of this research study is the development of systemic innovation model which can be used as a tool to understand the systemic characteristics and the pattern of technology diffusion. It is argued that systemic characteristics of the innovation process are the outcome of interactions between the complexity of the innovation and the capabilities of innovators in managing the innovation. The study provides useful implications to support the FinTech landscape of the banking industry. Journal: Int. J. of Business Innovation and Research Pages: 125-138 Issue: 1 Volume: 19 Year: 2019 Keywords: financial technology; FinTech; systemic innovation; technology diffusion; external benefits; Bitcoin. File-URL: http://www.inderscience.com/link.php?id=99752 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:1:p:125-138 Template-Type: ReDIF-Article 1.0 Author-Name: Luísa Margarida Cagica Carvalho Author-X-Name-First: Luísa Margarida Cagica Author-X-Name-Last: Carvalho Author-Name: Adriana Noronha Author-X-Name-First: Adriana Author-X-Name-Last: Noronha Author-Name: Simone Vasconcelos Galina Author-X-Name-First: Simone Vasconcelos Author-X-Name-Last: Galina Title: Entrepreneurs' perceptions of business incubator services in Brazil and Portugal Abstract: Business incubators (BINC) play an important role in entrepreneurial ecosystems, providing relevant services to support the creation and growth of start-ups. The goal of this paper is twofold: first, to provide a literature review focused on the particularities of BINC and second, to present an empirical study of Brazilian and Portuguese BINC, Brazil and Portugal being the two places where we designed profiles for entrepreneurs. The results suggest that entrepreneurs' perceptions are connected with the requirements of each incubation phase for each firm and register some differences not only between traditional and technological BINC but also between the countries studied, mainly based on the type of services used by entrepreneurs in the different incubation phases. Journal: Int. J. of Business Innovation and Research Pages: 80-100 Issue: 1 Volume: 19 Year: 2019 Keywords: entrepreneurs; business incubation; perceptions; services; Brazil; Portugal. File-URL: http://www.inderscience.com/link.php?id=99753 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:1:p:80-100 Template-Type: ReDIF-Article 1.0 Author-Name: Prasanta Kr. Chopdar Author-X-Name-First: Prasanta Kr. Author-X-Name-Last: Chopdar Author-Name: V.J. Sivakumar Author-X-Name-First: V.J. Author-X-Name-Last: Sivakumar Title: Impulsiveness and its impact on behavioural intention and use of mobile shopping apps: a mediation model Abstract: The unified theory of acceptance and use of technology 2 (UTAUT2) is applied and extended to explore the adoption and use of mobile shopping apps in India. This study adds impulsiveness construct to the original model. The data gathered from 328 respondents were evaluated using the partial least square structural equation modelling (PLS-SEM) method. All construct (i.e., performance expectancy, effort expectancy, facilitating conditions, hedonic motivation, habit and impulsiveness), except for social influence and price value were found to significantly relate to behavioural intention to use mobile shopping applications. Behavioural intention, habit and impulsiveness were found to significantly influence use behaviour of mobile shopping apps, except for facilitating conditions. Moreover, significant mediating influences were reported in the study. The findings of the study provide valuable insights and suggestions for mobile marketers and developers of shopping apps to enable their increased adoption and use. Further, the mediating roles of performance expectancy, effort expectancy and habit have been explored in the model. Journal: Int. J. of Business Innovation and Research Pages: 29-56 Issue: 1 Volume: 19 Year: 2019 Keywords: consumer behavioural intention; use behaviour; UB; mediation; mobile shopping applications; UTAUT2; impulsiveness; PLS-SEM; India. File-URL: http://www.inderscience.com/link.php?id=99754 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:1:p:29-56 Template-Type: ReDIF-Article 1.0 Author-Name: Homa Khorasani Esmaeili Author-X-Name-First: Homa Khorasani Author-X-Name-Last: Esmaeili Author-Name: Jihad Mohammad Author-X-Name-First: Jihad Author-X-Name-Last: Mohammad Author-Name: Iraj Soltani Author-X-Name-First: Iraj Author-X-Name-Last: Soltani Title: The relationship between job crafting and job performance: empirical evidence from the automobile industry Abstract: The main objective of this study is to predict the relationships between job crafting and employees in role and extra-role behaviour in a non-Western context. The objective also seeks to confirm the validity and reliability of job crafting when measured as a multidimensional construct at a higher order. This study used a cross-sectional design and a self-administered questionnaire to collect quantitative data from 201 employees in the automotive industry in Iran. The partial least squares technique was used to test the developed hypotheses. The results found that job crafting exerts positive and significant effects on employees' task and contextual performance. Additionally, the output of this study confirms the measurement of job crafting at the second order in the form of reflective formative type 2 model. The conclusion, limitations, and future studies' directions are discussed as well. Journal: Int. J. of Business Innovation and Research Pages: 109-124 Issue: 1 Volume: 19 Year: 2019 Keywords: job crafting; task performance; contextual performance; automotive industry; partial least squares; PLS. File-URL: http://www.inderscience.com/link.php?id=99755 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:1:p:109-124 Template-Type: ReDIF-Article 1.0 Author-Name: K.A. Asraar Ahmed Author-X-Name-First: K.A. Asraar Author-X-Name-Last: Ahmed Author-Name: A.K. Kranthi Author-X-Name-First: A.K. Author-X-Name-Last: Kranthi Title: Determinants of m-ticketing adoption using smartphone app among IT employees of Bengaluru city - an extended UTAUT2 approach Abstract: Usage of mobile applications has become pervasive as part of digital transactions. If not all, most of the desired services (like shopping, banking, ticketing, etc.) are available ubiquitously with the advent of smartphones. The present study builds upon the model of the unified theory of acceptance and use of technology 2 (UTAUT2). The same model is extended to suit the context of mobile ticketing app adoption. Descriptive-cross-sectional research design is employed with purposive sampling to achieve the desired objective. A structured questionnaire is given to the 305 respondents working in information technology (IT) sector of Bengaluru city in South India. The structural equation modelling (SEM) is used to test the extended model using 'plspm' package of the R software. The results obtained has portrayed performance expectancy, price value, habit, trust, perceived risk, mobility and compatibility as the important factors which would affect mobile ticketing app adoption. Journal: Int. J. of Business Innovation and Research Pages: 57-79 Issue: 1 Volume: 19 Year: 2019 Keywords: UTAUT2; smartphone; mobile ticket; PLS-PM; structural equation modelling; SEM; R software; mobile app. File-URL: http://www.inderscience.com/link.php?id=99756 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:1:p:57-79 Template-Type: ReDIF-Article 1.0 Author-Name: B. Naresh Author-X-Name-First: B. Author-X-Name-Last: Naresh Author-Name: D. Bhanu Sree Reddy Author-X-Name-First: D. Bhanu Sree Author-X-Name-Last: Reddy Title: A conceptual study on insights into using 'selfie' as a marketing tool by companies: catching the young minds Abstract: This study majorly concentrates on selfie marketing strategies that are taken by various companies to improve their business market in the current world. It also deals with usage of selfie in marketing strategy and its leverage on selfie phenomena. This research study is entirely based on a collection of data through various online databases like, Scopus, Emerald, Proquest, EBSCO, Google-Scholar and web-blog. Companies use to adopt marketing strategies based on the latest trends in market. In this scenario, selfies play a major role in today's market to create lively marketing campaigns in all the vertical and horizontal of business to attract more customers and to create a trustworthy, brand loyalty, customer engagement, etc. This paper deals with the latest marketing trends and marketing strategy to evoke the social media marketing tools to advertise the brand and to increase the customer satisfaction, loyalty, brand awareness, which help the company for their future growth. Journal: Int. J. of Business Innovation and Research Pages: 101-108 Issue: 1 Volume: 19 Year: 2019 Keywords: marketing strategy; social media marketing; selfie campaigns; selfie. File-URL: http://www.inderscience.com/link.php?id=99757 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:1:p:101-108 Template-Type: ReDIF-Article 1.0 Author-Name: Phuong V. Nguyen Author-X-Name-First: Phuong V. Author-X-Name-Last: Nguyen Author-Name: Hoang M.P.T. Le Author-X-Name-First: Hoang M.P.T. Author-X-Name-Last: Le Author-Name: Khoa T. Tran Author-X-Name-First: Khoa T. Author-X-Name-Last: Tran Title: Effects of country of origin, foreign product knowledge and product features on customer purchase intention of imported powder milk Abstract: This study aims to investigate drivers of purchase intention for imported powder milk by using the PLS-SEM approach to analyse a data survey of 449 customers in Vietnam. The findings indicate that ethnocentrism has no significant impact on perceived product quality. Meanwhile, the country of origin has a significant positive effect on perceived product quality, brand attitude, and purchase intention. However, as separating the country of origin in the first-order construct, information of the country's technology is preferred than that of the country of manufacture. Specifically, foreign product knowledge plays a crucial role in purchase intention. Customers will devote more time to seeking information of imported products before buying. Notably, the subjective norm is an essential predictor of purchase intention and product attitude, in which other people around customers can affect their determination and attitude. The research also conducted a qualitative approach to insight results to make recommendations for managerial implications. Journal: Int. J. of Business Innovation and Research Pages: 139-161 Issue: 2 Volume: 19 Year: 2019 Keywords: ethnocentrism; features; product quality; country of origin; COO; product knowledge; face saving and conformity; purchase intention. File-URL: http://www.inderscience.com/link.php?id=100071 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:2:p:139-161 Template-Type: ReDIF-Article 1.0 Author-Name: Adel Alsharji Author-X-Name-First: Adel Author-X-Name-Last: Alsharji Author-Name: Fauzia Jabeen Author-X-Name-First: Fauzia Author-X-Name-Last: Jabeen Author-Name: Syed Zamberi Ahmad Author-X-Name-First: Syed Zamberi Author-X-Name-Last: Ahmad Title: Factors affecting social media adoption in small and medium enterprises: evidence from the UAE Abstract: The purpose of this study is to identify the various determinants of social media adoption among small and medium-sized enterprises (SMEs) in the United Arab Emirates (UAE). The study addresses the current dearth of literature on social media adoption within UAE-based SMEs. The data were collected through survey questionnaires from 107 SMEs listed at Khalifa Fund for Enterprise Development, a UAE-based entrepreneurial development entity, and correlation analysis was used to test the study hypotheses. The findings revealed that social media adoption within UAE-based SMEs is significantly associated with perceived relative advantage, perceived compatibility, manager's/owner's knowledge and expertise, management characteristics and pressure from customers and competitors. This study enhances understanding about the factors associated with social media adoption within SMEs, and particularly in the UAE. The study findings will help entrepreneurs to promote their businesses via social media, and provide insights that may be useful to policy-makers in designing social media adoption initiatives around technical training for SME owners/managers. Journal: Int. J. of Business Innovation and Research Pages: 162-182 Issue: 2 Volume: 19 Year: 2019 Keywords: social media adoption; small and medium-sized enterprises; SMEs; United Arab Emirates; UAE. File-URL: http://www.inderscience.com/link.php?id=100072 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:2:p:162-182 Template-Type: ReDIF-Article 1.0 Author-Name: Elvis Silveira-Martins Author-X-Name-First: Elvis Author-X-Name-Last: Silveira-Martins Author-Name: Deosir Flavio Lobo De Castro Junior Author-X-Name-First: Deosir Flavio Lobo De Castro Author-X-Name-Last: Junior Author-Name: Marcio Nakayama Miura Author-X-Name-First: Marcio Nakayama Author-X-Name-Last: Miura Author-Name: Jean Carlos De Abreu Author-X-Name-First: Jean Carlos De Author-X-Name-Last: Abreu Author-Name: Flavio Augusto Martino Author-X-Name-First: Flavio Augusto Author-X-Name-Last: Martino Title: Dynamic technological capability of a university as source of academic performance Abstract: The researchers interested in the process of strategy development are motivated to research the dynamic capacities due to their assumption that they are a source of organisational results. In this sense, dynamic technological capabilities prioritise technological knowledge as a competitive differential and generator of superior results compared with the competitors. In universities, the organisational performance is intrinsically related to several indicators of academic performance. In this paper, the objective was to analyse the association between the technological dynamic capacity and the performance, by the perception of the academics, of a federal university in Brazil. The methodology used the quali-quanti research, and the sample was composed of 122 respondents. The multivariate techniques were used to analyse the data. It was concluded that dynamic technological capacity has a positive relation with performance. These results confirm the theory that assures that this type of capacity is the source of performance. As a suggestion, new research could test the possibility of mediation or moderation of the model. Journal: Int. J. of Business Innovation and Research Pages: 183-203 Issue: 2 Volume: 19 Year: 2019 Keywords: strategy; dynamic technological capacity; academic performance; organisational performance; competitiveness; university. File-URL: http://www.inderscience.com/link.php?id=100073 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:2:p:183-203 Template-Type: ReDIF-Article 1.0 Author-Name: Mariyudi Author-X-Name-First: Author-X-Name-Last: Mariyudi Title: Success factors of SMEs: the case of Indonesia Abstract: Small and medium enterprises (SMEs) are a business group which could survive when the economic crisis hit developing countries such as Indonesia. The purpose of the current study is to identify the enabling factors to innovativeness for SMEs in the emerging Indonesian market and to examine the relationship between innovativeness and business growth performance. Drawing upon the survey questionnaire data from 300 SMEs (with an acceptable response rate of 97.67%) in the Indonesian market, five research hypotheses are tested using a structural equation modelling technique. The results suggest that: first, the micro-environmental have a significant influence on firm's innovativeness and business growth performance, second, firm's innovativeness have a significant influence on firm's innovativeness, and finally, geographical clusters have a significant influence on firm's innovativeness and business growth performance. It is believed to be the first empirical research study examining SMEs' innovativeness and their business growth performance in the emerging Indonesian market. Journal: Int. J. of Business Innovation and Research Pages: 204-231 Issue: 2 Volume: 19 Year: 2019 Keywords: micro-environmental; geographical clusters; innovativeness; business growth performance. File-URL: http://www.inderscience.com/link.php?id=100074 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:2:p:204-231 Template-Type: ReDIF-Article 1.0 Author-Name: Khadeeja Alfaqeeh Author-X-Name-First: Khadeeja Author-X-Name-Last: Alfaqeeh Author-Name: Chowdhury Hossan Author-X-Name-First: Chowdhury Author-X-Name-Last: Hossan Author-Name: Bret W. Slade Author-X-Name-First: Bret W. Author-X-Name-Last: Slade Title: Influence of Arab culture on managing an innovative work environment: an exploratory study in the United Arab Emirates Abstract: The United Arab Emirates (UAE) has recently shown rapid increases in innovation compared to other parts of the world. The UAE leadership is developing both government and industry, with an emphasis on non-oil sectors, and has prioritised a focus on innovation to increase efficiency and effectiveness. This qualitative study examines the effect of Arab culture on innovation management in the UAE. The study suggests that certain cultural characteristics are enablers for innovation while others are inhibitors. The results of 20 face-to-face interviews show that high collectivism, high context, long-term orientation, and strong followership contribute to building an innovative work environment. High power distance and uncertainty avoidance are the main obstacles to innovation. This study argues that these traits should be minimised or eliminated, and positive factors should be enhanced to increase innovation. Journal: Int. J. of Business Innovation and Research Pages: 232-250 Issue: 2 Volume: 19 Year: 2019 Keywords: Arab culture; innovation; government organisation; United Arab Emirates; UAE; qualitative study. File-URL: http://www.inderscience.com/link.php?id=100075 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:2:p:232-250 Template-Type: ReDIF-Article 1.0 Author-Name: Nuno Carvalho Author-X-Name-First: Nuno Author-X-Name-Last: Carvalho Author-Name: Vítor Raposo Author-X-Name-First: Vítor Author-X-Name-Last: Raposo Author-Name: Miguel Torres Preto Author-X-Name-First: Miguel Torres Author-X-Name-Last: Preto Author-Name: Luísa Carvalho Author-X-Name-First: Luísa Author-X-Name-Last: Carvalho Title: Innovative vs. non-innovative manufacturing SMEs: do strategies and goals differ? Abstract: This paper aims to understand if innovative and non-innovative manufacturing small and medium size enterprises (SME) reveal similar or different goals and strategies. This research uses an AMOS SPSS multigroup analysis with data from the community innovation survey (CIS) 2012 to test goals and strategies' similarities. An independent samples t-test is performed to all variables that do not load in the theoretical model. Results suggest similarities in goals (all enterprises value goals that, eventually, can translate in financial gains). With regard to the strategies, results suggest three similar strategies to all enterprises and five different ones that are more associated to innovative enterprises. Results can be important for managers and policy makers since it was possible to uncover a set of strategies that are more common in 'innovative enterprises'. Journal: Int. J. of Business Innovation and Research Pages: 251-284 Issue: 2 Volume: 19 Year: 2019 Keywords: community innovation survey; CIS; small and medium size enterprises; SMEs; strategies; goals; innovative enterprises; non-innovative enterprises. File-URL: http://www.inderscience.com/link.php?id=100076 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:2:p:251-284 Template-Type: ReDIF-Article 1.0 Author-Name: Leandro Maciel Author-X-Name-First: Leandro Author-X-Name-Last: Maciel Title: Financial interval time series modelling and forecasting using threshold autoregressive models Abstract: Financial interval time series (ITS) describe the evolution of the high and low prices of an asset throughout time. Their accurate forecasts play a key role in risk management, derivatives pricing and asset allocation, demanding the development of models able to properly predict these prices. This paper evaluates threshold autoregressive models for financial ITS forecasting as a nonlinear approach for ITS considering as empirical application the main index of the Brazilian stock market, the IBOVESPA. One step ahead interval forecasts are compared against linear and nonlinear time series benchmark methods in terms of traditional accuracy metrics and quality measures designed for ITS. The results indicated the predictability of IBOVESPA ITS and that significant forecast contribution are achieved when nonlinear approaches are considered. Further, nonlinear models do provide higher accuracy when forecasting Brazilian financial ITS. Journal: Int. J. of Business Innovation and Research Pages: 285-303 Issue: 3 Volume: 19 Year: 2019 Keywords: interval time series; threshold models; forecasting; IBOVESPA; interval representation. File-URL: http://www.inderscience.com/link.php?id=100323 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:3:p:285-303 Template-Type: ReDIF-Article 1.0 Author-Name: O.B. Shaibu Author-X-Name-First: O.B. Author-X-Name-Last: Shaibu Author-Name: Ann Ogbo Author-X-Name-First: Ann Author-X-Name-Last: Ogbo Author-Name: E.K. Agbaeze Author-X-Name-First: E.K. Author-X-Name-Last: Agbaeze Author-Name: Wilfred I. Ukpere Author-X-Name-First: Wilfred I. Author-X-Name-Last: Ukpere Title: An assessment of the effect of organisational ambidexterity on performance of selected global system for mobile communication operators in Enugu State, Nigeria Abstract: An essential aspect of an organisation's strategy involves deciding how to devote time and resources to various kinds of endeavours. Exploration and exploitation which is organisational ambidexterity are two categories of undertakings that organisations put their attention as proposed by scholars. The argument though mixed, is that, organisations that are able to simultaneously carryout these two activities, perform better. This study had the broad aim of assessing how organisational ambidexterity affects the performance of selected operators of GSM in Enugu State, Nigeria. The descriptive survey research design was adopted and a total of 4,968,716 subscribers of the four selected GSM operators made up the population of the study. Out of the 384 sample size drawn, 365 subscribers correctly filled and returned their questionnaires. The study found that the customers are satisfied with the exploitative innovations of the GSM operators but they are not expressively receptive to their exploratory innovations. Journal: Int. J. of Business Innovation and Research Pages: 413-434 Issue: 3 Volume: 19 Year: 2019 Keywords: organisational ambidexterity; explorative innovation; exploitative innovation; product acceptability; customer satisfaction. File-URL: http://www.inderscience.com/link.php?id=100324 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:3:p:413-434 Template-Type: ReDIF-Article 1.0 Author-Name: Julius J. Macha Author-X-Name-First: Julius J. Author-X-Name-Last: Macha Author-Name: Yee-Lee Chong Author-X-Name-First: Yee-Lee Author-X-Name-Last: Chong Author-Name: I-Chi Chen Author-X-Name-First: I-Chi Author-X-Name-Last: Chen Title: Smallholder farmers' intention to adopt microfinance services in rural areas of Tanzania - a behavioural study Abstract: In Tanzania, microfinance services aim to assist individuals who are not qualified for conventional banking services to access financial services that are necessary for increasing their work productivity and output. However, response given by smallholder farmers who are the majority of rural population is not encouraging. This study addresses issues that are related to behavioural variables. The probability sampling technique was used to select respondents and the questionnaire survey data were analysed by using structural equation modelling (SEM). The results show that, the following variables perceived benefits, subjective norms, attitude, and perceived behavioural control produce significant positive effects on smallholder farmer's intention to adopt microfinance services. Meanwhile, perceived barriers and behavioural intention have significant negative relationship. The public and private sectors are recommended to arrange more training sessions to enhance respondents' financial knowledge, revise group-lending model to minimise the risk that need to be borne by individual group member, reduce the micro-loan's interest rate, and introduce financial products that can match with rural farmers' needs. Journal: Int. J. of Business Innovation and Research Pages: 304-323 Issue: 3 Volume: 19 Year: 2019 Keywords: perceived barriers; perceived benefits; subjective norms; attitude towards microfinance; perceived behavioural control; behavioural intention. File-URL: http://www.inderscience.com/link.php?id=100325 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:3:p:304-323 Template-Type: ReDIF-Article 1.0 Author-Name: Jafar Yazdimoghaddam Author-X-Name-First: Jafar Author-X-Name-Last: Yazdimoghaddam Author-Name: Mohammad Saleh Owlia Author-X-Name-First: Mohammad Saleh Author-X-Name-Last: Owlia Author-Name: Reza Bandarian Author-X-Name-First: Reza Author-X-Name-Last: Bandarian Title: Development of a model for assessing technology commercialisation success Abstract: The current study intends to identify the factors affecting the success of technology commercialisation and their relative importance in order to develop a model for assessing technology commercialisation. Based on literature review and fuzzy Delphi method, 32 components were identified and classified in four dimensions including technical specifications, financial specifications, market specifications, and rules and confirmations. Interpretive structural modelling (ISM) was utilised to determine the interaction of technology commercialisation success factors (TCSF), and analytic network process (ANP) was used to derive the relative importance of TCSF. In this study, fuzzy Delphi, ISM and ANP methods were conducted sequentially using opinions of 22 chosen experts working at knowledge based companies active in the commercialisation of technologies in Iran. The market specifications revealed as the most important dimension affecting the success of the technology commercialisation. Finally, a commercialisation assessment model was proposed based on the priority weights of success factors. Journal: Int. J. of Business Innovation and Research Pages: 324-357 Issue: 3 Volume: 19 Year: 2019 Keywords: commercialisation evaluation; fuzzy Delphi method; interpretive structural modelling; ISM; technology commercialisation success; analytic network process; ANP. File-URL: http://www.inderscience.com/link.php?id=100326 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:3:p:324-357 Template-Type: ReDIF-Article 1.0 Author-Name: Anan F. Srouji Author-X-Name-First: Anan F. Author-X-Name-Last: Srouji Author-Name: Suzan R. Abed Author-X-Name-First: Suzan R. Author-X-Name-Last: Abed Author-Name: Madher E. Hamdallah Author-X-Name-First: Madher E. Author-X-Name-Last: Hamdallah Title: Banks performance and customers' satisfaction in relation to corporate social responsibility: mediating customer trust and spiritual leadership: what counts! Abstract: The drive of the work study is essentialised at first to investigate corporate social responsibility (CSR) awareness impacts on apparent customer satisfaction (CSatf) and banking performance (BPerf) in the Jordanian banking division. Meanwhile, the second focus of this work is to propose a mediating role of customer trust (CTrust) and spiritual leadership (SprLead) with a measurement of relationship effect between exogenous and endogenous variables. A hypothesised model test was performed through field survey, total of 417 customers input gathered in 24 banks. Results and presumptions reveal that customers in Jordanian banks ascertain that CSR is a dimensional paradigm that obliges as a direct component of CSatf and BPerf through a positive relationship. While, CTrust has a partial positive mediating effect on relationship between CSR - CSatf, and between CSR - Bperf, SprLead had a partial mediating effect between CSR - CSatf and did not influence the relationship between CSR - BPerf. Journal: Int. J. of Business Innovation and Research Pages: 358-384 Issue: 3 Volume: 19 Year: 2019 Keywords: corporate social responsibility; customer satisfaction; bank performance; customer trust; spiritual leadership. File-URL: http://www.inderscience.com/link.php?id=100327 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:3:p:358-384 Template-Type: ReDIF-Article 1.0 Author-Name: Santi Novani Author-X-Name-First: Santi Author-X-Name-Last: Novani Author-Name: Yudi Azis Author-X-Name-First: Yudi Author-X-Name-Last: Azis Author-Name: Atik Aprianingsih Author-X-Name-First: Atik Author-X-Name-Last: Aprianingsih Author-Name: Arlavianyssa P. Aru Author-X-Name-First: Arlavianyssa P. Author-X-Name-Last: Aru Author-Name: Utomo Sarjono Putro Author-X-Name-First: Utomo Sarjono Author-X-Name-Last: Putro Title: Collaboration improvement among batik tourism stakeholders of Surakarta City: a value co-creation process with soft system dynamics methodology Abstract: Stakeholder interest and participation is crucial in the success of city tourism. However, further study is needed to elaborate how value co-creation can be enhanced among stakeholders. The objective of this paper is to develop a simulation model that can describe value co-creation processes in city tourism. For doing so, this study uses Surakarta City as a case study because it is one of the famous tourist cities in Central Java, Indonesia. The study was conducted using a soft system dynamics methodology (SSDM). Data were collected using qualitative and quantitative approaches. The research findings were derived through simulation, which shows the best scenario for improving collaboration among stakeholders. By using the concept of a value co-creation process from a service science perspective, it is believed that the simulation model from this study can provide guidance for the city's tourism sector in order to increase its performance. This guidance is especially relevant for the local government of Surakarta. Journal: Int. J. of Business Innovation and Research Pages: 385-412 Issue: 3 Volume: 19 Year: 2019 Keywords: soft system dynamics methodology; SSDM; value co-creation; Tourism City; case study. File-URL: http://www.inderscience.com/link.php?id=100328 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:3:p:385-412 Template-Type: ReDIF-Article 1.0 Author-Name: Vittorio D'Amato Author-X-Name-First: Vittorio Author-X-Name-Last: D'Amato Author-Name: Francesca Macchi Author-X-Name-First: Francesca Author-X-Name-Last: Macchi Title: Reinventing leadership: new approaches and the perspective of Italian millennials Abstract: The business world is changing and it is expected that a new generation of employees (millennials), whose needs, ideas and expectations are different from those of the past, will make up 75% of the workforce by 2025. The present study is aimed at understanding what competencies are needed for a leader to relate to millennials. To answer this question, the authors have collected the perspective of this group from the millennials themselves. Our proposal is based on a wealth of experience and integrates many of the latest, best, most robust and practical approaches on the theme of leadership, with research carried out on a group of 240 freshmen in our university in order to obtain the millennial point of view. Journal: Int. J. of Business Innovation and Research Pages: 435-465 Issue: 4 Volume: 19 Year: 2019 Keywords: leadership; engagement; people management; change; leadership behaviours; leadership innovation; millennials. File-URL: http://www.inderscience.com/link.php?id=101651 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:4:p:435-465 Template-Type: ReDIF-Article 1.0 Author-Name: Neha Gupta Author-X-Name-First: Neha Author-X-Name-Last: Gupta Author-Name: Vandna Sharma Author-X-Name-First: Vandna Author-X-Name-Last: Sharma Title: Employee engagement: a structured review of antecedents and consequences Abstract: Employee engagement emerges as a critical success factor for the corporate world and has become most researched phenomena. Engagement is a road map to profit, performance and loyalty that begins the journey to the results that organisation is looking for. That is why organisations are putting their extra effort to implement this strategy due to its results that is linked with organisation effectiveness. However, it has rarely been included in academic curriculum and there is very little knowledge about antecedents and consequences of employee engagement. The purpose of this study is to explore conceptual and empirically driven antecedents and consequences of employee engagement concepts. A structured literature review method was adopted to list out antecedents and consequences of employee engagement at individual and organisational level. The results from this study provide supports for identifying antecedents and consequences variables and applicability of these variables towards development of management practices centred on employee engagement. Journal: Int. J. of Business Innovation and Research Pages: 466-489 Issue: 4 Volume: 19 Year: 2019 Keywords: employee engagement; antecedents; consequences; organisational performance; outcomes. File-URL: http://www.inderscience.com/link.php?id=101652 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:4:p:466-489 Template-Type: ReDIF-Article 1.0 Author-Name: Sivakumar Arunkumar Author-X-Name-First: Sivakumar Author-X-Name-Last: Arunkumar Author-Name: C. Therasa Author-X-Name-First: C. Author-X-Name-Last: Therasa Author-Name: Aishwarya Ramesh Author-X-Name-First: Aishwarya Author-X-Name-Last: Ramesh Title: Effects of disruptive innovation on customer experience during product to platform leap Abstract: The study explores the impact of disruptive innovation practices during a product to platform leap on customer experience since, customer experience is the key to success or failure of any business or trade, and a number of factors contribute to it. The targeted respondents of the study are Reliance Jio 4G technology users. The framework was empirically tested using the purposive stratified sampling of Reliance Jio 4G users in Chennai, who use voice over long-term evolution (VoLTE) network. Each geographic region has been self-administered with 100 questionnaires, out of which, 300 responses were taken for analysis with the response rate of 86.75. The statistical tools used are ANOVA, correlation, multiple regression and reliability analysis. From the outcome of this study, the effect that disruptive innovation and product to platform leap have on the customer experience is studied, and necessary observations and suggestions are made. Journal: Int. J. of Business Innovation and Research Pages: 490-508 Issue: 4 Volume: 19 Year: 2019 Keywords: disruptive innovation; product to platform leap; customer experience. File-URL: http://www.inderscience.com/link.php?id=101653 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:4:p:490-508 Template-Type: ReDIF-Article 1.0 Author-Name: Fernanda Salvador Alves Author-X-Name-First: Fernanda Salvador Author-X-Name-Last: Alves Author-Name: Andréa Paula Segatto Author-X-Name-First: Andréa Paula Author-X-Name-Last: Segatto Author-Name: Eduardo De-Carli Author-X-Name-First: Eduardo Author-X-Name-Last: De-Carli Title: Connection points between dimensions of relational capability: differences among profit and non-profit technologies Abstract: Relational capabilities (RCs) allow partnerships to acquire skills, exchange information and manage conflict. The research compared the connection points of RCs' dimensions and components between cooperation for the development of profit and non-profit technology. The components of coordination, knowledge, and coadaptation dimensions are seen as source features that triggered other RC dimensions. RC was more developed in business entities than in social organisations because those had more connection points. The research highlighted information on a not well-studied topic, including the comparison between business entities and social organisations. Nevertheless, further research could analyse the presence of technological dimension at the same level of analysis. Journal: Int. J. of Business Innovation and Research Pages: 509-531 Issue: 4 Volume: 19 Year: 2019 Keywords: inter-organisations cooperation; technology development; non-profit technology; relational capabilities; RCs. File-URL: http://www.inderscience.com/link.php?id=101654 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:4:p:509-531 Template-Type: ReDIF-Article 1.0 Author-Name: Ram Kumar Dhurkari Author-X-Name-First: Ram Kumar Author-X-Name-Last: Dhurkari Author-Name: Anjan Kumar Swain Author-X-Name-First: Anjan Kumar Author-X-Name-Last: Swain Title: Application of AHP in partner selection for innovation in strategic alliances Abstract: The success of a strategic alliance depends upon factors like complementarity and compatibility among partner firms. A systematic assessment of the target firms by the alliance-initiating firm in terms of these two partner traits can lead to greater success of the prospective strategic alliance. Firms always have specific motivations to form strategic alliance and therefore the expected complementarity and compatibility with the prospective alliance partner will also differ on various occasions. In the partner selection process for forming strategic alliance, the alliance-initiating firm needs to do a systematic trade-off among these two partner traits. Various innovative capabilities of the target firms must be used to measure these two partner traits in case of forming strategic alliance for innovation. Since the partner selection problem is a discrete alternative multi-criteria decision problem, this paper demonstrates application of the analytic hierarchy process (AHP) to solve partner selection problem during the formation of a strategic alliance for innovation. Journal: Int. J. of Business Innovation and Research Pages: 532-553 Issue: 4 Volume: 19 Year: 2019 Keywords: analytic hierarchy process; AHP; strategic alliance; innovation; complementarity; compatibility; innovative capabilities. File-URL: http://www.inderscience.com/link.php?id=101655 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:4:p:532-553 Template-Type: ReDIF-Article 1.0 Author-Name: Esra'a M. Alamayreh Author-X-Name-First: Esra'a M. Author-X-Name-Last: Alamayreh Author-Name: Rateb J. Sweis Author-X-Name-First: Rateb J. Author-X-Name-Last: Sweis Author-Name: Bader Y. Obeidat Author-X-Name-First: Bader Y. Author-X-Name-Last: Obeidat Title: The relationship among innovation, organisational ambidexterity and organisational performance Abstract: This review seeks to investigate the relationship among innovation, organisational ambidexterity and organisational performance by reviewing the related literature. The findings showed that the question of whether ambidexterity leads to an improved organisational performance or not is still barely developed and the results are still inconclusive. Although most theoretical and empirical studies have verified the positive relationship between organisational ambidexterity and innovation, and the positive relationship between innovation and performance, there is a lack of empirical evidence in the literature exists regarding these relations. As well, there is a paucity of studies that explore the relationship among innovation, organisational ambidexterity and organisational performance. Additionally, the findings revealed that innovation has a mediating effect on the relationship between organisational ambidexterity and organisational performance. Journal: Int. J. of Business Innovation and Research Pages: 554-579 Issue: 4 Volume: 19 Year: 2019 Keywords: innovation; organisational ambidexterity; organisational performance. File-URL: http://www.inderscience.com/link.php?id=101656 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:19:y:2019:i:4:p:554-579 Template-Type: ReDIF-Article 1.0 Author-Name: Amritkant Mishra Author-X-Name-First: Amritkant Author-X-Name-Last: Mishra Title: Crude oil, stock market, and foreign exchange return volatility and spillover: a GARCH DCC analysis of Indian and Japanese financial market Abstract: This research article strives to examine the return volatility, co volatility and spillover impact of stock exchange, foreign exchange as well as crude oil in Indian and Japanese financial market which are two pertinent, Asian economies by using generalised autoregressive conditional heteroskedasticity dynamic conditional correlation (GARCH-DCC) and variance decomposition techniques by considering daily trading data of ten years from 2007 to 2017. The result of GARCH-DCC analysis shows the evidence of ARCH and GARCH effect on the return of all the variables, furthermore it unearths that return of all the variables, is not moving away from its mean in long run and persistent for a long time at leaning process in both this country. The consequence of volatility spillover proves that return on foreign exchange is a net transmitter of volatility while the return of stock exchange is a net receiver of volatility in the Indian financial market. As per as Japanese financial market is concerned it can be inferred that return of stock market is dominant variable as it is a net contributor of volatility to the other variables while foreign exchange market is mostly affected variable as it is a net receiver of volatility. Journal: Int. J. of Business Innovation and Research Pages: 25-46 Issue: 1 Volume: 20 Year: 2019 Keywords: crude oil; stock return; foreign exchange and GARCH DCC. File-URL: http://www.inderscience.com/link.php?id=101687 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:1:p:25-46 Template-Type: ReDIF-Article 1.0 Author-Name: María Bujidos-Casado Author-X-Name-First: María Author-X-Name-Last: Bujidos-Casado Author-Name: Julio Navío-Marco Author-X-Name-First: Julio Author-X-Name-Last: Navío-Marco Author-Name: Beatriz Rodrigo-Moya Author-X-Name-First: Beatriz Author-X-Name-Last: Rodrigo-Moya Author-Name: Francisco Javier Palencia-González Author-X-Name-First: Francisco Javier Author-X-Name-Last: Palencia-González Title: Analysis of organisational innovation in the EU firms: which factors discourage it? Abstract: According to academic literature, organisational innovation is the least researched type of innovation. In this article we delve into the study of organisational innovation by presenting a quantitative analysis at a European Union level based on data from the Eurostat community innovation survey (CIS 2012). Using a logistic model, we observe that there are multiple factors that are having a negative effect on organisational innovation, such as competition in prices, product launches before competitors or the role of the public sector as a customer that provides new and relevant information. Furthermore, the analysis indicates that innovation with external partners shows different dynamics to other types of organisational innovation. In certain cases, the company must open itself up to the outside world and interact with other stakeholders because of factors as lack of demand, lack of funding and the high cost of access to new markets, as the findings confirmed statistically. Journal: Int. J. of Business Innovation and Research Pages: 1-24 Issue: 1 Volume: 20 Year: 2019 Keywords: organisational innovation; marketing innovation; innovation obstacles; European Union; innovation in new business practices; innovation in organising work responsibilities and decision making; innovation in organising external relations; Eurostat. File-URL: http://www.inderscience.com/link.php?id=101688 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:1:p:1-24 Template-Type: ReDIF-Article 1.0 Author-Name: Anupam Singh Author-X-Name-First: Anupam Author-X-Name-Last: Singh Author-Name: Priyanka Verma Author-X-Name-First: Priyanka Author-X-Name-Last: Verma Title: The impact of corporate social responsibility on brand equity of Indian firms Abstract: The purpose of this study was to investigate the nexus of corporate social responsibility (CSR) and brand equity (BE). Although numerous studies have been conducted in this domain, conflicting results are reported. This is because prior studies did not consider the role of mediating and/or confounding factors, which can change the direction of the relationship. Therefore, this study has considered brand awareness (BA), brand image (BI), brand loyalty (BL), and purchase intention (PI) as potential mediators in the relationship between CSR and brand equity performance. On the other hand, the study controlled the confounding effects of firm's industry affiliation, ownership and size while testing the CSR-BE relationship. By using structural equation modelling (SEM) approach, results provide an evidence of the positive and significant effect of CSR on BE via mediating variables. Multigroup analysis was also conducted to verify this relationship across the group of companies with respect to its industry affiliation, ownership and size. Results of multigroup analysis reveal a consistently positive and significant relationship between CSR and BE for all type of companies. Journal: Int. J. of Business Innovation and Research Pages: 64-86 Issue: 1 Volume: 20 Year: 2019 Keywords: corporate social responsibility; CSR; brand equity; India. File-URL: http://www.inderscience.com/link.php?id=101689 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:1:p:64-86 Template-Type: ReDIF-Article 1.0 Author-Name: Sylvia Martina Hapsari Author-X-Name-First: Sylvia Martina Author-X-Name-Last: Hapsari Author-Name: M. Ali Iqbal Author-X-Name-First: M. Ali Author-X-Name-Last: Iqbal Author-Name: Rhian Indradewa Author-X-Name-First: Rhian Author-X-Name-Last: Indradewa Title: The effects of workload and compensation on tax account representative performance mediating by public service level (case of the Indonesian tax office) Abstract: This research's objective is to examine the workload and compensation for the performance of the tax account representative mediated by the public service level as assessed through a case study of an Indonesian tax office. The data collection method uses primary data from 201 respondents through questionnaires, direct observation of the object under study and a review of the literature. The method of analysis uses quantitative data to test the level of significance of the workload and the compensation for the performance of the tax account representative. The overall results showed that workload and compensation affect the public service level of the employees. Additionally, the public service level of the employees influences the account representative performance of the Indonesian tax office employees. Journal: Int. J. of Business Innovation and Research Pages: 47-63 Issue: 1 Volume: 20 Year: 2019 Keywords: workload; compensation; public service level; tax account representative performance. File-URL: http://www.inderscience.com/link.php?id=101690 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:1:p:47-63 Template-Type: ReDIF-Article 1.0 Author-Name: Shuvam Chatterjee Author-X-Name-First: Shuvam Author-X-Name-Last: Chatterjee Author-Name: Mrinalini Pandey Author-X-Name-First: Mrinalini Author-X-Name-Last: Pandey Title: Consumer satisfaction attribute mapping in hospitality industry through ZMET Abstract: The paper focuses on understanding brand awareness of consumers from an embedded cognitive state. Consumer's decision making for a brand mainly results from both conscious and non-conscious experiences that a consumer is been exposed to. Consumers preserve these brand knowledge and awareness in a non-conscious level of their mind. Marketers depend upon use of multi-sensory metaphors to bring out that digged-in knowledge. The researcher introduces ZMET as a method to elicitate hidden understanding about a consumer's decision making process by stimulating various human senses and understanding about the attributes that ultimately contributes in consumer decision making. The research would throw light on a qualitative example considering a hospitality industry by identifying the hidden metaphors that contribute in understanding the consumer's satisfaction for experiencing a particular service. This paper concludes with implications mainly for marketers so that they could better identify the decision making factors for consumers in the hospitality industry. Journal: Int. J. of Business Innovation and Research Pages: 87-105 Issue: 1 Volume: 20 Year: 2019 Keywords: consumer loyalty; hospitality industry; fragrance marketing; ZMET; relationship patterns; attribute mapping. File-URL: http://www.inderscience.com/link.php?id=101691 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:1:p:87-105 Template-Type: ReDIF-Article 1.0 Author-Name: Niyati Aggrawal Author-X-Name-First: Niyati Author-X-Name-Last: Aggrawal Author-Name: Anuja Arora Author-X-Name-First: Anuja Author-X-Name-Last: Arora Title: Behaviour of viewers: YouTube videos viewership analysis Abstract: Today, our virtual and real worlds are indistinguishably intertwined. In the era of smart interaction, each and everyone prefers immediate connect through internet as a virtual medium even though they are located at same place. YouTube is a well known and most vibrant site to share or upload any type of videos (personal, professional, educational, etc.) as a social media community site. To bring out the video more and more viral or popular, one has to study about the behaviour of users on these social sites so that the posted content characteristics can be mapped in advance. In this work, the behaviour of viewers has been projected on the basis of the length of video and the age of video. Engagement analysis of the YouTube videos has been done between the video characteristics (video length and video age) and video watchers on the basis of video view-count. Video length and video aged-based analysis is done to examine the viewers' behaviour and analysis results are validated using correlation coefficient. Journal: Int. J. of Business Innovation and Research Pages: 106-128 Issue: 1 Volume: 20 Year: 2019 Keywords: YouTube; virality model; video statistics; video metric; social network analysis; correlation analysis. File-URL: http://www.inderscience.com/link.php?id=101692 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:1:p:106-128 Template-Type: ReDIF-Article 1.0 Author-Name: Naser Azad Author-X-Name-First: Naser Author-X-Name-Last: Azad Author-Name: Mohammad Sadeghifar Author-X-Name-First: Mohammad Author-X-Name-Last: Sadeghifar Title: The effect of service quality on customer loyalty, given the mediating role of customer engagement and perceived value (case study: Taban Airline, Mashhad, Iran) Abstract: Today's customer is the key factor in strengthening the organisation's adaptation and adjustment with complex and difficult environmental conditions, to the extent that all goals, strategies and resources are focused round the ultimate purpose of securing customer acquisition and retention. This research is particularly concerned with the effect service quality might have on customer loyalty, in absence and presence of the mediators 'perceived value' and 'engagement' among customers of Taban Air in Mashhad, Iran. The required actual data, according to the conceptual model, was collected from the sample respondents using questionnaire. The validity of the questionnaire was confirmed by experts and the reliability of the research was confirmed using the Cronbach's alpha value. For test of the hypothesised relationships between the variables, multiple regression analysis and structural equation modelling (path analysis) were used. The results indicated a positive and significant relationship (p < 0.05) between service quality, on the one side, and perceived value, customer engagement, and loyalty, on the other side. The results, in addition, supported the mediating effect of perceived value and customer engagement on the relationship between service quality and customer loyalty. Journal: Int. J. of Business Innovation and Research Pages: 129-144 Issue: 1 Volume: 20 Year: 2019 Keywords: service quality; perceived value; customer satisfaction; customer loyalty. File-URL: http://www.inderscience.com/link.php?id=101693 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:1:p:129-144 Template-Type: ReDIF-Article 1.0 Author-Name: N.R. Aravamudhan Author-X-Name-First: N.R. Author-X-Name-Last: Aravamudhan Author-Name: R. Krishnaveni Author-X-Name-First: R. Author-X-Name-Last: Krishnaveni Title: Development and validation of training and development capacity building scale Abstract: Training and development is a matter of paramount interest to contemporary organisations. Reflecting this growing interest, there has been a steady influx of analysis, diagnosis and prescription by the management thinkers. The literature revealed that the focus of the research has been hitherto confined to the individual phases of training cycle. A comprehensive instrument encompassing all phases of Training cycle has been an untested terrain. This gap provided the spur to develop training and development capacity building scale. The author developed an initial scale of 40 items and subjected it to reliability and validity test culminating in final scale of 23 items. Cronbach's alpha values for the subscales, corrected item-total correlations (CITCs) for all the items, content validity indices, and construct validity indices were demonstrated and the results were highly satisfactory. The study offers a step by step methodology for developing and validating an instrument in survey research. Journal: Int. J. of Business Innovation and Research Pages: 145-178 Issue: 2 Volume: 20 Year: 2019 Keywords: validation; training and development; capacity building; content validity; reliability and construct validity. File-URL: http://www.inderscience.com/link.php?id=102190 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:2:p:145-178 Template-Type: ReDIF-Article 1.0 Author-Name: Anil Kumar Kashyap Author-X-Name-First: Anil Kumar Author-X-Name-Last: Kashyap Author-Name: Ajay Kumar Author-X-Name-First: Ajay Author-X-Name-Last: Kumar Title: Measuring information potential to understand shoppers' acceptance of online shopping Abstract: Online shopping has emerged as the next retail destination and information is one of the critical factors in its success. Customers are browsing online shopping portals not only to buy products but also to access information. This information is further used to buy products from other channels. Customer access information in multiple ways including comparing and customising products and choice. Therefore, information has the strong influence in online shopping portals. In this study, we explored the importance of information in the context of online shopping. Later, the potential of information given at online shopping portals and shopper's acceptance towards online shopping are measured. This study proposed and tested a model of shoppers' acceptance in the context of online buying behaviour. The data for the study was collected through a self-administered questionnaire. The study utilised 234 surveyed questionnaires. This research will provide theoretical and practical managerial implications at the end of paper. Journal: Int. J. of Business Innovation and Research Pages: 179-194 Issue: 2 Volume: 20 Year: 2019 Keywords: online shopping; information; factor analysis; shoppers' acceptance. File-URL: http://www.inderscience.com/link.php?id=102191 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:2:p:179-194 Template-Type: ReDIF-Article 1.0 Author-Name: Leila Saari Author-X-Name-First: Leila Author-X-Name-Last: Saari Author-Name: Tanja Suomalainen Author-X-Name-First: Tanja Author-X-Name-Last: Suomalainen Author-Name: Raija Kuusela Author-X-Name-First: Raija Author-X-Name-Last: Kuusela Title: Foresight process in software businesses Abstract: Corporate foresight is a value-creation tool that enables companies to survive in a competitive, ever-changing business environment. Foresight can be perceived as a company's capability to commit to continuous environmental scanning and respond quickly to discovered market threats and opportunities. This paper presents the results from a multiple-case study, in which data was collected through a series of workshops and interviews. Based on the foresight experiment in one company, it is evident that staff can discover meaningful business opportunities for their company via a facilitated workshop series. As a result of this study, the rolling foresight process is presented. Companies must conduct foresight as a continuous activity to: 1) actively scan the environment, identifying trends in consumer and customer behaviour, industrial trends, disruptions, emerging technologies, competitors, clients' needs, wild cards and weak signals; 2) interpret the identified signals and find opportunities and threats; 3) prospect the opportunities and threats and evaluate options for decision-making. Journal: Int. J. of Business Innovation and Research Pages: 195-220 Issue: 2 Volume: 20 Year: 2019 Keywords: corporate foresight; environmental scanning; innovation; insight; foresight process; foresight methods; workshop; software intensive business; foresight tools. File-URL: http://www.inderscience.com/link.php?id=102192 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:2:p:195-220 Template-Type: ReDIF-Article 1.0 Author-Name: Sumukh Hungund Author-X-Name-First: Sumukh Author-X-Name-Last: Hungund Author-Name: K.B. Kiran Author-X-Name-First: K.B. Author-X-Name-Last: Kiran Title: Influence of firm-level factors on adoption of the innovation approach among software product SMEs: evidence from the Bangalore region of India Abstract: This paper investigates the firm level factors influencing small and medium enterprises (SMEs) to adopt innovation approaches. The methodology involves two steps. First, all the variables relevant to adoption of innovation in SME's were identified. Subsequently, primary data was gathered from 213 SMEs decision makers and a multinomial logistic regression analysis was performed to analyse the data. The results indicate that firm-level factors such as firm size, educational qualification, work experience, gender, ownership pattern, intellectual property rights ownership of the firm, and initial investment made significantly influence the adoption of innovation approach. The study helps the managers or owners of the SMEs to recognise the suitable firm-level factors that influence the firm to adopt innovation approach and to take decision on adoption of suitable innovation approach. Journal: Int. J. of Business Innovation and Research Pages: 221-232 Issue: 2 Volume: 20 Year: 2019 Keywords: firm-level factors; open innovation; closed innovation; small and medium enterprise; SME. File-URL: http://www.inderscience.com/link.php?id=102193 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:2:p:221-232 Template-Type: ReDIF-Article 1.0 Author-Name: Elena Makrevska Disoska Author-X-Name-First: Elena Makrevska Author-X-Name-Last: Disoska Author-Name: Katerina Toshevska-Trpchevska Author-X-Name-First: Katerina Author-X-Name-Last: Toshevska-Trpchevska Title: Innovation performance of European SMEs: determined by regional or firm specific factors? Abstract: Different factors determine the innovation behaviour of European SMEs firms. The goal of this paper is to assess the impact of firm specific and regional specific factors on the innovation behaviour of the firms in Europe. The analysis is based on data from the Regional Innovation Scoreboard for 2017, particularly focusing on the performance of small and medium-sized enterprises (SMEs). The OLS regression shows that firm specific factors are of greater importance for the European firms in the observed regions. That suggests that regional environment is not an independent determinant of firms' innovation activity. Innovation activity is shaped by the characteristics of the firms. The regional innovation policies should focus more on the specific needs of the firms and help them realise their existing and unexploited innovation potential. Journal: Int. J. of Business Innovation and Research Pages: 253-265 Issue: 2 Volume: 20 Year: 2019 Keywords: innovation performance; regional specific factors; firm specific factors; European SMEs. File-URL: http://www.inderscience.com/link.php?id=102194 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:2:p:253-265 Template-Type: ReDIF-Article 1.0 Author-Name: Majid Mohammad Shafiee Author-X-Name-First: Majid Mohammad Author-X-Name-Last: Shafiee Author-Name: Reyhane Haghighizade Author-X-Name-First: Reyhane Author-X-Name-Last: Haghighizade Author-Name: Shirin Rahimzadeh Author-X-Name-First: Shirin Author-X-Name-Last: Rahimzadeh Title: The effect of experiential marketing on brand equity: study of a home appliances manufacturing group Abstract: Evaluation of perceptions of customers towards a brand, as an organisations' intangible asset regarding experiential marketing has become much more important for companies. This paper investigates the impact of experiential marketing on brand equity. Situational dimensions, word of mouth, interaction, price and experience are considered. A positivist approach via questionnaire was designed, validated and randomly distributed to customers of Samsung home appliances in Isfahan. In analysing the data, structural equation modelling with PLS was used. The results showed that all dimensions of experiential marketing have a meaningful and positive impact on brand equity from the viewpoint of customers of the Samsung brand. It also indicates that among the various dimensions, experience has the greatest impact and other dimensions were effective in the following order: word of mouth, price, interaction and situation. The research outcome can serve as a guide for marketing managers, especially national managers of Samsung products to promote their brand through experiential marketing tools. Journal: Int. J. of Business Innovation and Research Pages: 233-252 Issue: 2 Volume: 20 Year: 2019 Keywords: experiential marketing; brand equity; SWIPE model; Aaker's CBBE model; Samsung. File-URL: http://www.inderscience.com/link.php?id=102195 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:2:p:233-252 Template-Type: ReDIF-Article 1.0 Author-Name: Saeidlandarn Isfahani Author-X-Name-First: Saeidlandarn Author-X-Name-Last: Isfahani Author-Name: Hadi Teimouri Author-X-Name-First: Hadi Author-X-Name-Last: Teimouri Author-Name: Mehdi Abzari Author-X-Name-First: Mehdi Author-X-Name-Last: Abzari Title: A model of multifaceted leadership styles and corresponding organisational culture in: Mobarekeh Steel Company, Isfahan, Iran Abstract: The purpose of the current study was to provide a model of multifaceted leadership consistent with the prevailing organisational culture in Mobarekeh Steel Company located in Isfahan, Iran. This is a mixed-methods research using both qualitative and quantitative approaches. The statistical population in the qualitative section included the company's chief executives and academicians from the University of Isfahan with whom semi-structured interviews were held. Next, based on the extracted models, the research questionnaire was prepared and distributed among the sample respondents. Based on the obtained data from the questionnaire in quantitate section, the expected relationship between the dominant corporate culture and different leadership styles was examined using SEM technique. The reliability of the questionnaire was confirmed by experts and the validity of the research was confirmed using the Cronbach alpha value. The results indicated that servant, authoritarian and protective leadership styles best fitted the dominant culture which was largely traditional. Journal: Int. J. of Business Innovation and Research Pages: 266-282 Issue: 2 Volume: 20 Year: 2019 Keywords: dominant organisational culture; traditional subculture; Islamic subculture; Western subculture; leadership styles; Iran. File-URL: http://www.inderscience.com/link.php?id=102196 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:2:p:266-282 Template-Type: ReDIF-Article 1.0 Author-Name: Surabhi Verma Author-X-Name-First: Surabhi Author-X-Name-Last: Verma Author-Name: Som Sekhar Bhattacharyya Author-X-Name-First: Som Sekhar Author-X-Name-Last: Bhattacharyya Title: The intellectual core and structure of mergers and acquisitions literature: a co-citation analysis Abstract: The purpose of this study is two-fold. Firstly, it provides a consolidated overview of the existing literature on mergers and acquisitions (M%A). Secondly, it presents the current trends and opens up various future directions for practitioners and researchers who wish to explore and contribute in this research field. This study used the bibliographic and network techniques of citation, co-citation and network analysis. This analysis involved an assessment of 50 most cited research articles published over a period of 24. Social network analysis was used to visually map the resultant M%A domain as knowledge fractal. The current findings indicate that M%A decision makers need to comprehend both the strategic logic and utility of an M%A initiative. Further, it was also found that the real crux of M%A success resides in how the initiative is implemented. Cultural integration between the acquiring and the acquired firm remains pivotal in M%A success. Journal: Int. J. of Business Innovation and Research Pages: 305-336 Issue: 3 Volume: 20 Year: 2019 Keywords: mergers and acquisitions; citations; co-citations; social network analysis; research themes; literature review. File-URL: http://www.inderscience.com/link.php?id=102712 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:3:p:305-336 Template-Type: ReDIF-Article 1.0 Author-Name: Tharun Thomas Author-X-Name-First: Tharun Author-X-Name-Last: Thomas Author-Name: P.G. Saleeshya Author-X-Name-First: P.G. Author-X-Name-Last: Saleeshya Title: Application of lean manufacturing practices in the banking industry - a case study Abstract: Due to the highly competitive nature of service industries, lean manufacturing intervened service sector as a methodology to reduce waste and improve productivity. Among various service industries, banking sector was selected for the study due to the highly customer centric nature, product complexity and increased transactional work volume persisting. Study was focused on implementing lean manufacturing practices in banking industries for which different lean enablers existing in banking sector were explored from a detailed field study conducted among various banks. A modified lean implementation model for banking industry was designed from literature survey and field study conducted. Analytic hierarchy process was executed among the different enablers and sub-enablers of lean model to obtain the priority percentage of each. Based on priority percentage from AHP the lean manufacturing model was implemented in one of the branches of a private sector bank. A few performance indicators were identified, observed and analysed from the period of implementation. Various performance indicators including productivity index and customer satisfaction index of the bank was calculated and improvements were achieved, which helped the private banking branch to perform better in the current global competitive market. Journal: Int. J. of Business Innovation and Research Pages: 283-304 Issue: 3 Volume: 20 Year: 2019 Keywords: lean manufacturing; banking sector; lean enablers; analytic hierarchy process; AHP. File-URL: http://www.inderscience.com/link.php?id=102713 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:3:p:283-304 Template-Type: ReDIF-Article 1.0 Author-Name: Shahrbanoo Yadollahi Author-X-Name-First: Shahrbanoo Author-X-Name-Last: Yadollahi Author-Name: Ali Kazemi Author-X-Name-First: Ali Author-X-Name-Last: Kazemi Author-Name: Bahram Ranjbarian Author-X-Name-First: Bahram Author-X-Name-Last: Ranjbarian Title: A measurement of service experience at touch points in banking industry: model development and validation Abstract: This study aims to identify the dimensions of service experience at touch points and then test the resulting model in Iranian banking services. A sequential mixed method approach was used in this study (qual/quan design). The study benefits from both qualitative and quantitative methods respectively. Firstly, in qualitative method, data were collected through semi-structured interview with bank customers. The obtained data from the qualitative interviews were analysed by the Gioia method. Then, the analysed data resulted in developing a model of service experience at touch points. Secondly, in quantitative method, a questionnaire was administrated to measure the service experience model based on the qualitative results. Subsequently to analyse the hierarchical model and validate the constructs, partial least squares structural equation modelling (PLS-SEM) was conducted. Finally, the results of the qualitative study revealed five dimensions for service experience at touch points across customer journey consisting of experience of customer-people interaction, bank environment, communication, technology, and service process. Moreover, the quantitative study confirmed the tested model for service experience at touch points. The findings of this study assist the service providers to monitor and manage the service experience across all touch points in customer journey to achieve a higher competitive advantage. Journal: Int. J. of Business Innovation and Research Pages: 337-353 Issue: 3 Volume: 20 Year: 2019 Keywords: service experience; touch points; customer journey; banking industry; service marketing. File-URL: http://www.inderscience.com/link.php?id=102715 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:3:p:337-353 Template-Type: ReDIF-Article 1.0 Author-Name: I. Yogamalar Author-X-Name-First: I. Author-X-Name-Last: Yogamalar Author-Name: Anand A. Samuel Author-X-Name-First: Anand A. Author-X-Name-Last: Samuel Title: Job engagement, psychological well-being and organisational commitment: an empirical test of direct and indirect effects Abstract: This paper aims to investigate the direct effects of various components of job engagement with three dimensions of organisational commitment and indirect effects through the psychological well-being. This study empirically tested the relationships between the predictor and criterion variables of 431 IT employees working in India. Linear regression, multiple regression analysis and mediation analysis were employed to find out the strength of the relationship between the dimensions of engagement and commitment as well as to reveal to what extent psychological well-being influences to predict the commitment of employees. The results revealed that psychological well-being mediated the relationship between all the three dimensions of engagement and normative as well as continuance commitment. All the components of engagement have no indirect effect on affective commitment. The findings provide insights to implement the well-being programs in the organisation and vary the HR practices to obtain maximum effort from employees through engagement. Journal: Int. J. of Business Innovation and Research Pages: 392-414 Issue: 3 Volume: 20 Year: 2019 Keywords: job engagement; organisational commitment; psychological well-being; IT; India. File-URL: http://www.inderscience.com/link.php?id=102717 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:3:p:392-414 Template-Type: ReDIF-Article 1.0 Author-Name: Syed Muzamil Basha Author-X-Name-First: Syed Muzamil Author-X-Name-Last: Basha Author-Name: Dharmendra Singh Rajput Author-X-Name-First: Dharmendra Singh Author-X-Name-Last: Rajput Title: An innovative topic-based customer complaints sentiment classification system Abstract: Text mining helps to convert big text data into a small amount of most relevant data for a particular problem, and also helps providing knowledge provenance and interpreting patterns. Text mining has to do with further analysing the relevant data to discover the actionable knowledge that can be directly useful for decision making or many other tasks. In the previous work, authors have used conditional entropy with maxima/minima boundaries in identifying aspects from given text in identifying aspects. In the present work, we concentrated on mining word associations using mutual information in measuring co-occurrence of words. The objective of our research is to propose a novel probabilistic latent aspect rating regression (LARR) model. In which, natural language processing is used to represent the text, discovering and analysing topics using expectation maximisation (EM) algorithm. In addition to that, we compared the performance of the proposed model with multiple ordinal logistic regression classifier (MLRC) and fuzzy the rating obtained from the model. The finding in our research is the use of mutual information to mine synatagmatic relations helps in identifying the aspect at document level at greater extend, intern helps to multi level sentiment polarity prediction. Journal: Int. J. of Business Innovation and Research Pages: 375-391 Issue: 3 Volume: 20 Year: 2019 Keywords: text mining; natural language processing; expectation maximisation; EM; multiple ordinal logistic regression classifier; MLRC; latent aspect rating regression; LARR; sentiment analysis. File-URL: http://www.inderscience.com/link.php?id=102718 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:3:p:375-391 Template-Type: ReDIF-Article 1.0 Author-Name: Sanjay Mohapatra Author-X-Name-First: Sanjay Author-X-Name-Last: Mohapatra Author-Name: Rahul Thakurta Author-X-Name-First: Rahul Author-X-Name-Last: Thakurta Title: Cloud-based business model for SMEs sector in India - developed and validated cloud computing adoption factors through a study on Indian SMEs Abstract: This study is on adoption of cloud computing by small and medium enterprises (SMEs) in India. This paper, through preliminary survey, finds out different situations for adopting cloud computing services. It was found that SMEs can benefit the most if they adopt cloud services for computation intensive jobs like data mining, optimisation, risk modelling and simulation. The other advantages for SMEs are lowered investment in hardware, more efficient use of computing systems in existing data centres, easier scale-up of the applications and services and cost saving on technology infrastructure and faster software upgrades without much expense. The results can be used by SMEs as decision point for adopting cloud services. Journal: Int. J. of Business Innovation and Research Pages: 354-374 Issue: 3 Volume: 20 Year: 2019 Keywords: small and medium enterprises; SMEs; cloud computing; adoption of cloud computing. File-URL: http://www.inderscience.com/link.php?id=102721 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:3:p:354-374 Template-Type: ReDIF-Article 1.0 Author-Name: Elham Ehtesham Author-X-Name-First: Elham Author-X-Name-Last: Ehtesham Author-Name: Davood Ghorooneh Author-X-Name-First: Davood Author-X-Name-Last: Ghorooneh Author-Name: Ali Asghar Hayat Author-X-Name-First: Ali Asghar Author-X-Name-Last: Hayat Title: The role of implicit and explicit knowledge sharing in improving financial and executive performance: mediating role of innovation speed and quality Abstract: This study tended to investigate the effect of implicit and explicit knowledge sharing on financial and executive performance considering the mediating role of innovation speed and quality. To this end, 150 successful ceramic and tile manufacturers in Iran were selected as samples. The results of path analysis showed that explicit knowledge has a direct positive and significant effect on innovation speed, innovation quality and financial performance; however, its direct effect is not significant on executive performance. Implicit knowledge has a direct positive and significant effect on innovation speed, innovation quality, executive performance and financial performance. Explicit knowledge has an indirect significant effect on financial and executive performance through innovation speed and innovation quality. Moreover, implicit knowledge has an indirect significant effect on financial and executive performance through innovation speed and innovation quality. Innovation speed and quality has a direct positive and significant effect on financial and executive performance. Journal: Int. J. of Business Innovation and Research Pages: 415-430 Issue: 3 Volume: 20 Year: 2019 Keywords: explicit knowledge; implicit knowledge; innovation quality; innovation speed; corporate performance. File-URL: http://www.inderscience.com/link.php?id=102747 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:3:p:415-430 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Hossein Khasmafkan Nezam Author-X-Name-First: Mohammad Hossein Khasmafkan Author-X-Name-Last: Nezam Title: How to identify and prioritise factors affecting the designing of innovative strategies in insurance industry based on the blue ocean approach by FDAHP and SEM Abstract: This study aims to identify and rank the factors affecting the designing of an innovative strategy based on blue ocean strategy approach. Therefore, the Iranian insurance industry has been selected as a statistical population. One hundred fifty employees including managers of the branches and the province, experts, representatives, senior experts and staff managers were considered as a statistical sample. In the first step, the criteria and sub-criteria were determined by the fuzzy Delphi (FD) method. Finally, the criteria were prioritised by fuzzy analytic hierarchy process (FAHP). For data analysis, one sample t-test and variance analysis were used; to assess the fit of the proposed model from the criteria, structural equation modelling (SEM) was used. The analysis showed that service quality criterion is the highest priority, and in the next ranks, interaction quality and communication, price, brand, creation, physical evidence, internet service, and comfort and welfare are located. Journal: Int. J. of Business Innovation and Research Pages: 431-464 Issue: 4 Volume: 20 Year: 2019 Keywords: innovation; innovation strategy; blue ocean strategy; value innovation; insurance industry. File-URL: http://www.inderscience.com/link.php?id=103319 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:4:p:431-464 Template-Type: ReDIF-Article 1.0 Author-Name: Iveta Broučková Author-X-Name-First: Iveta Author-X-Name-Last: Broučková Author-Name: Eva Jaderná Author-X-Name-First: Eva Author-X-Name-Last: Jaderná Author-Name: Alena Srbová Author-X-Name-First: Alena Author-X-Name-Last: Srbová Title: Customer perception of retro marketing in its practical application Abstract: This paper presents the outcomes of study that focused on the perception of retro packaging of products, which are also available in modern packages. The main research has three phases, and this paper introduces results of the second phase which aims at customers' perception of retro packaging. Data based on a wide questionnaire survey were analysed and relations were tested by Spearman's rank correlations and by non-parametric t-test. Results show that customer perception differs according to age groups. For retro marketing, the group of 35 years and older is an interesting segment as far as nostalgia is concerned. Also, quality and taste expectations differ by age categories. On the other side, the connections with tradition are widely inbuilt in customers' minds within all age categories. Journal: Int. J. of Business Innovation and Research Pages: 465-488 Issue: 4 Volume: 20 Year: 2019 Keywords: retro marketing; retro branding; retro packaging; customer perception; Spearman's rank correlations; Chi-square test; nostalgia; Wilcoxonnon-parametric t-test; expectations; feelings and emotional behaviour; connection with long-term tradition; high quality perception; retro-designed packaging in retail chains. File-URL: http://www.inderscience.com/link.php?id=103320 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:4:p:465-488 Template-Type: ReDIF-Article 1.0 Author-Name: Shayma'a Al-Dwairi Author-X-Name-First: Shayma'a Author-X-Name-Last: Al-Dwairi Author-Name: Yousra Harb Author-X-Name-First: Yousra Author-X-Name-Last: Harb Author-Name: Emad Abu-Shanab Author-X-Name-First: Emad Author-X-Name-Last: Abu-Shanab Title: The impact of personality traits on mobile banking adoption in Jordan Abstract: Mobile devices are becoming smarter, and ubiquitous, where users depend on them in performing many daily life tasks. Mobile banking (m-banking) is a trend that is facilitated by the profound penetration of mobile devices. The main objective of this research is to investigate the personal characteristics of users and their impact on Jordanian customers' intention to use m-banking. Openness to experience, neuroticism and agreeableness were selected from the big five personality traits theory as critical factors influencing the adoption of m-banking. The sample targeted 300 Jordanians to test the proposed research model. Results indicated a positive relationship between openness to experience and intention to use (ITU) m-banking. Neuroticism showed a negative impact on consumers' ITU. In addition, results indicated insignificant results between agreeableness and ITU. The coefficient of determination was 0.408, which explains 41% of the variance in the dependent variable. Conclusions, implications, and future work are stated at the end. Journal: Int. J. of Business Innovation and Research Pages: 489-510 Issue: 4 Volume: 20 Year: 2019 Keywords: mobile banking; m-banking; personality traits; openness to experience; neuroticism; agreeableness; technology adoption; Jordan. File-URL: http://www.inderscience.com/link.php?id=103321 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:4:p:489-510 Template-Type: ReDIF-Article 1.0 Author-Name: Yudi Azis Author-X-Name-First: Yudi Author-X-Name-Last: Azis Author-Name: Irsyad Kamal Author-X-Name-First: Irsyad Author-X-Name-Last: Kamal Title: Innovation in Islamic banking towards conventional banking: a study on customer in Bandung Abstract: Islamic bank is considered as an innovation due to its existence in Indonesia which able to answer the anxiety for the banking system given by the conventional bank. Today, the growth of Islamic bank in Indonesia remains low compared to other Moslem countries. This study is aimed to answer how far the innovation rate has been made by Islamic banks compared to the one made by the conventional bank from the customer's perspective and to know which innovation is needed to be improved. The study uses 200 samples of customer domiciled in Bandung and has an account in both Islamic and conventional banks. Using the paired sample t-test, it can be seen that the innovation in Islamic banks is still below average compared to the conventional ones. The most significantly different innovation type is organisation innovation where an improvement is needed in the information technology update as well as the cooperation with the partners. Journal: Int. J. of Business Innovation and Research Pages: 511-526 Issue: 4 Volume: 20 Year: 2019 Keywords: innovation; Islamic bank; conventional bank; t-test. File-URL: http://www.inderscience.com/link.php?id=103322 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:4:p:511-526 Template-Type: ReDIF-Article 1.0 Author-Name: R. Monica Author-X-Name-First: R. Author-X-Name-Last: Monica Author-Name: R. Krishnaveni Author-X-Name-First: R. Author-X-Name-Last: Krishnaveni Title: Enhancing innovative work behaviour through work engagement: examining the role of psychological empowerment and social support Abstract: The current study, while examining the fields of psychological empowerment, social support, work engagement and innovative work behaviours, found that psychological empowerment and social support affected work engagement and led to innovative work behaviours. The sample respondents were 340 business analysts from the Indian IT sector with special reference to TIDEL Park, Coimbatore. The findings of the study provide strong empirical relationship among constructs of psychological empowerment, social support work engagement and innovative work behaviour. In that context, psychological empowerment and social support was found to have strong predictive power on work engagement and innovative work behaviour. Additionally, work engagement has emerged as a partial mediator between psychological empowerment, social support and innovative work behaviour. In sum, our results suggest that innovative work behaviour and work engagement have wide implications for organisational effectiveness and deserves further attention. According to the researcher's knowledge, this is the first study that examines the role of psychological empowerment, social support and innovative work behaviour with work engagement as a mediator in the Indian IT sector with business analysts as the sample. Journal: Int. J. of Business Innovation and Research Pages: 527-553 Issue: 4 Volume: 20 Year: 2019 Keywords: India; innovative work behaviour; mediator; psychological empowerment; social support; work engagement. File-URL: http://www.inderscience.com/link.php?id=103323 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:4:p:527-553 Template-Type: ReDIF-Article 1.0 Author-Name: Santosh Kumar Yadav Author-X-Name-First: Santosh Kumar Author-X-Name-Last: Yadav Author-Name: M. Dharani Author-X-Name-First: M. Author-X-Name-Last: Dharani Title: Prioritising of banking firms in India using entropy-TOPSIS method Abstract: India Brand Equity Foundation (IBEF) reveals that the banking industry contributes about 7.7% of the country's gross domestic product (GDP) in India. It shows that the banking industry is the backbone of the Indian economic development. The study examines the performance of the banking companies based on the financial ratio and ranking them using the TOPSIS method for the period between 2010 to 2015. Entropy method was used to get criteria weight value while TOPSIS method used the entropy weight value to assign a final ranking of the banking firms. The results show the ranking of all banking firms based on relative closeness value under TOPSIS method during the study period. It will be helpful for decision-makers, who want to analyse the performance of banking companies. Journal: Int. J. of Business Innovation and Research Pages: 554-570 Issue: 4 Volume: 20 Year: 2019 Keywords: banks; financial ratio; entropy; TOPSIS; India. File-URL: http://www.inderscience.com/link.php?id=103325 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbire:v:20:y:2019:i:4:p:554-570