Template-Type: ReDIF-Article 1.0 Author-Name: Nikhil Kewalkrishna Mehta Author-X-Name-First: Nikhil Kewalkrishna Author-X-Name-Last: Mehta Author-Name: Karuna Jain Author-X-Name-First: Karuna Author-X-Name-Last: Jain Title: Adapting appreciative inquiry for agile higher education institute Abstract: With increasing global and competitive pressure, Indian higher education institutions need to take initiatives to revamp themselves into organisations that have performance-oriented work and an agile culture. This study presents how one of the higher education institutes in India has initiated its journey towards agility. The appreciative inquiry was undertaken to initiate its journey of being agile. The study uses grounded theory to explore positive core life-giving strengths and skits performed to identify dreams of the faculty members. Underlining principles of projective test skits were analysed to set the norms for organisational agility. The study presents how members of the organisation have aligned themselves in the endeavours of value capture, value creation and value protection to deliver their performance on various fronts such as academic and research excellence, quality assurance of processes, capacity building, infrastructure, and global reachability and collaboration. The study holds immense social and practical implications. Journal: Int. J. of Business Excellence Pages: 1-26 Issue: 1 Volume: 35 Year: 2025 Keywords: appreciative inquiry; agility; India; higher education; performance. File-URL: http://www.inderscience.com/link.php?id=144523 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:1:p:1-26 Template-Type: ReDIF-Article 1.0 Author-Name: H.K. Şanlıöz-Özgen Author-X-Name-First: H.K. Author-X-Name-Last: Şanlıöz-Özgen Title: Excellence in hotel businesses: the case of a European quality award-winning hotel Abstract: The hotel industry is a useful domain to apply quality management systems given the structure of properties with numerous stakeholders and processes. The inclination of hotel businesses towards excellence models is low despite a high rate of usage of other quality management systems. This study therefore aims to showcase a European Quality Award-Winning hotel – AlpenResort Schwarz – and offer insights into the implementation of and results and benefits from the European Foundation for Quality Management Excellence Model (EFQM EM) to enable hotel businesses to become aware of the excellence concept and the model as a tool to improve their competitive advantage and sustainable performance. The major finding of the study is that the EFQM EM is effective for independent hotels, enabling small businesses to gain an international view when improving their managerial systems in accordance with sustainable development goals. Journal: Int. J. of Business Excellence Pages: 90-113 Issue: 1 Volume: 35 Year: 2025 Keywords: EFQM Excellence Model; total quality management; TQM; business excellence; hotel industry; AlpenResort Schwarz; Austria. File-URL: http://www.inderscience.com/link.php?id=144524 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:1:p:90-113 Template-Type: ReDIF-Article 1.0 Author-Name: Vineet Chouhan Author-X-Name-First: Vineet Author-X-Name-Last: Chouhan Author-Name: Pranav Saraswat Author-X-Name-First: Pranav Author-X-Name-Last: Saraswat Author-Name: Shubham Goswami Author-X-Name-First: Shubham Author-X-Name-Last: Goswami Author-Name: Swati Upadhyay Author-X-Name-First: Swati Author-X-Name-Last: Upadhyay Title: Developing bank service quality model for modern Indian banks Abstract: Banking is a service industry, and irrespective of any sector, the bank-customer relationship has to be regulated through a quality model. Offering exceptional service quality is essential for improving long-lasting customer relations; this is particularly significant in modern banking conditions. Customer loyalty is directly derived from delivering high service quality, particularly under unregulated and unstable economic situations. Hence, banks must identify and improve service quality dimensions for gaining competitive advantage. The research work is based upon the developing the bank service quality model. This study gathers data from 792 respondents of five public and five private sector banks to develop the bank service quality model. The factors of bank service quality including tangibles, responsiveness, efficiency, empathy, fairness, access were identified through the application of SEM with AMOS 21. Journal: Int. J. of Business Excellence Pages: 70-89 Issue: 1 Volume: 35 Year: 2025 Keywords: service quality; bank; tangibles; responsiveness; efficiency; empathy; fairness; access. File-URL: http://www.inderscience.com/link.php?id=144525 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:1:p:70-89 Template-Type: ReDIF-Article 1.0 Author-Name: Anggoro Sulaksono Author-X-Name-First: Anggoro Author-X-Name-Last: Sulaksono Author-Name: Endang Siti Astuti Author-X-Name-First: Endang Siti Author-X-Name-Last: Astuti Author-Name: Mochammad Al Musadieq Author-X-Name-First: Mochammad Al Author-X-Name-Last: Musadieq Author-Name: Zainul Arifin Author-X-Name-First: Zainul Author-X-Name-Last: Arifin Author-Name: Kusdi Rahardjo Author-X-Name-First: Kusdi Author-X-Name-Last: Rahardjo Title: Internet banking in Indonesia: website usability, service quality, customer satisfaction, trust, and loyalty Abstract: This research aims to develop a model of website usability, service quality, customer satisfaction, trust, and customer loyalty to internet banking users in five major banks in Indonesia, which this research will provide great benefits for banks in Indonesia in overcoming existing problems where this research will provide great benefits for banks in Indonesia in overcoming existing problems. The population consisted of internet users from five big Indonesian banks, who have been using internet banking for at least a year and perform transactions through it. The data was studied using a structural equation modelling approach. The results show that website usability is antecedent to service quality, customer satisfaction, and customer loyalty. This means that website usability is needed to build a good quality of service, to improve customer satisfaction, and to build higher customer loyalty. The existence of a research gap is related to the effect of website usability on customer loyalty; encouraging this research to contribute to filling that research gap. Journal: Int. J. of Business Excellence Pages: 42-69 Issue: 1 Volume: 35 Year: 2025 Keywords: website usability; customer satisfaction; service quality; customer loyalty; structural equation modelling; Indonesia. File-URL: http://www.inderscience.com/link.php?id=144526 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:1:p:42-69 Template-Type: ReDIF-Article 1.0 Author-Name: Deborah Sharon Stanley Author-X-Name-First: Deborah Sharon Author-X-Name-Last: Stanley Author-Name: Vaneeta Aggarwal Author-X-Name-First: Vaneeta Author-X-Name-Last: Aggarwal Title: Digital human resource management: a precursor for workforce agility Abstract: Disruptions are the new norm, and technology is no exception. Industry 4.0 in its evolution phase requires a digital transformation. Digital technologies are changing the ways of working (Shrivastava, 2017). Workforce agility is essential for an agile organisation, and the attributes of workforce agility include adaptability, flexibility, collaborative, competent and informative (Muduli, 2013). An organisation needs to focus on the HR processes, systems, and practices followed to develop these attributes. Researchers have conceptualised the adoption of various technologies in HRM functions of selection, training, compensation, teamwork and empowerment as promoters of agility. This conceptual paper outlines the impact of digitisation in human resource management on workforce agility promoters by reviewing the existing literature. This paper enumerates a framework that digitisation of human resource management practices, processes, systems and people leads to the effectiveness of selection, training, compensation, empowerment and teamwork, which promotes workforce agility. Journal: Int. J. of Business Excellence Pages: 114-135 Issue: 1 Volume: 35 Year: 2025 Keywords: digitisation; workforce agility; agility promoters; selection; training; compensation; teamwork; empowerment; HR functions. File-URL: http://www.inderscience.com/link.php?id=144527 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:1:p:114-135 Template-Type: ReDIF-Article 1.0 Author-Name: Md. Motahar Hossain Author-X-Name-First: Md. Motahar Author-X-Name-Last: Hossain Author-Name: Nitin Pathak Author-X-Name-First: Nitin Author-X-Name-Last: Pathak Title: Factors affecting SMEs entrepreneurship development: a study on northern region of Bangladesh Abstract: SMEs are considered the rising area for the economic development of any country on the planet. This area is impacted significantly with less capital contrasted with different business areas. Bangladesh has an incredible opportunity to advance SMEs area like other non-industrial nations. This examination pointed toward investigating the factors influencing the performance of small and medium enterprises in the northern area of Bangladesh. The investigation approach is quantitative. Sixty SMEs' proprietors/managers were interviewed from Bangladesh's north area for the examination. The affecting factors examined in this study were socio-economic background (age, sex, education level and parental occupation of SMEs owners and managers), work experience, technical skills, business characteristics (source of initial capital), financial constraints, enterprise management and government support. The regression results uncovered that the significant variables influencing the development of SMEs demonstrated by income in the examination region. Journal: Int. J. of Business Excellence Pages: 27-41 Issue: 1 Volume: 35 Year: 2025 Keywords: small and medium enterprises; SMEs; gross domestic product; poverty reduction strategy paper; SMEs entrepreneurship development; SED; Bangladesh. File-URL: http://www.inderscience.com/link.php?id=144528 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:1:p:27-41 Template-Type: ReDIF-Article 1.0 Author-Name: Chandrika Prasad Das Author-X-Name-First: Chandrika Prasad Author-X-Name-Last: Das Author-Name: Rabindra Kumar Swain Author-X-Name-First: Rabindra Kumar Author-X-Name-Last: Swain Author-Name: Manoj Kumar Dash Author-X-Name-First: Manoj Kumar Author-X-Name-Last: Dash Author-Name: Suman Bindu Author-X-Name-First: Suman Author-X-Name-Last: Bindu Title: Capital structure and firms' value: future research agenda and research stream through bibliometric approach Abstract: This paper aims to present a synopsis of the academic research on capital structure and firm value using bibliometric analysis. The paper also attempts to detect the most traceable publications and authors in this domain. VOS viewer and bibliometrics R-package has been used to notice the publication trend and envision authors/countries/journals/institutions' performance on a sample of 286 relevant articles retrieved from the Scopus database between 1983 and 2020. The essential aspects of capital structure and firm value are identified, such as recent publications, the most influential researcher, the most cited articles, the top contributing journals, the top countries based on total citations and corresponding author, cluster analysis, treemap analysis, and Sankey diagram. The paper makes a vital contribution to corporate finance through a systematic literature review on capital structure and firm value. This article also depicts the future research agenda and research stream in capital structure. Journal: Int. J. of Business Excellence Pages: 161-191 Issue: 2 Volume: 35 Year: 2025 Keywords: capital structure; bibliometric analysis; network analysis; VOS viewer; bibliometrics R-package; Sankey diagram. File-URL: http://www.inderscience.com/link.php?id=144842 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:2:p:161-191 Template-Type: ReDIF-Article 1.0 Author-Name: Ashutosh Shukla Author-X-Name-First: Ashutosh Author-X-Name-Last: Shukla Author-Name: Sunil Kumar Pandey Author-X-Name-First: Sunil Kumar Author-X-Name-Last: Pandey Author-Name: Ashish Mohan Dubey Author-X-Name-First: Ashish Mohan Author-X-Name-Last: Dubey Title: Organisational learning factors responsible for achieving business excellence in IT industry in India Abstract: Organisational learning could be a way to locate some of the best practices of a firm. An organisation is a repository of wide range of experiences, human capital, technology and knowledge that guides its behaviour. With an aim to identify the organisational learning factors driving growth and innovation in Indian IT industry, it revisits the rich and diverse literature on organisational learning spread over the last six decades. It proposes modelling organisational learning in software firms by assimilating key ideas and approaches discussed in its literature. The paper opted for a cross-sectional study by developing and administering a survey instrument on employees representing middle and senior management levels in selected software companies across India. An exploratory factor analysis resulted in six key factors to present organisational learning in software firms. The study aims to identify a set of constructs capable of explaining organisational learning in software firms in Indian IT industry. It suggests focusing on learning infrastructure and result oriented learning as the key planes to harness organisational learning in software firms. Journal: Int. J. of Business Excellence Pages: 192-211 Issue: 2 Volume: 35 Year: 2025 Keywords: organisational learning; learning infrastructure; result oriented learning; knowledge management; multiple regression analysis; MRA; India. File-URL: http://www.inderscience.com/link.php?id=144843 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:2:p:192-211 Template-Type: ReDIF-Article 1.0 Author-Name: Sandra Cristina Riascos-Erazo Author-X-Name-First: Sandra Cristina Author-X-Name-Last: Riascos-Erazo Author-Name: Adriana Aguilera-Castro Author-X-Name-First: Adriana Author-X-Name-Last: Aguilera-Castro Author-Name: Ingrid Johanna Rondon-Riaño Author-X-Name-First: Ingrid Johanna Author-X-Name-Last: Rondon-Riaño Title: Analysis of knowledge management practices in Colombian SMEs Abstract: The organisations involved in the fourth industrial revolution develop knowledge management practices as a mechanism that allows them to become increasingly competitive; this article is a result of the research CI. 8,125 'Analysis of knowledge management in the SME of Valle del Cauca' funded by University of Valle (Colombia) and your aims is to analyse the practices of: organisation, leadership, technology and learning related to knowledge management in 118 small and medium-sized enterprises (SMEs) in Valle del Cauca - Colombia. The analysis of the information was carried out using statistical tools such as correlations and causality analysis (PLS-PM), which allowed quantifying the weight of potential relationships that may occur between the practices developed by the SME object of study and knowledge management. The results reveal that SMEs in Colombia, develop learning and leadership practices that are strongly related to knowledge management, and in a smaller scale perform organisational and technological practices oriented to knowledge management. This article adds to the literature on knowledge management, highlighting its importance and revealing conclusions and challenges to intervene in organisations. Journal: Int. J. of Business Excellence Pages: 212-234 Issue: 2 Volume: 35 Year: 2025 Keywords: knowledge management; small and medium-sized enterprises; SME; organisation; leadership; technology; learning; Colombia. File-URL: http://www.inderscience.com/link.php?id=144844 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:2:p:212-234 Template-Type: ReDIF-Article 1.0 Author-Name: Tharun Thomas Author-X-Name-First: Tharun Author-X-Name-Last: Thomas Author-Name: P.G. Saleeshya Author-X-Name-First: P.G. Author-X-Name-Last: Saleeshya Title: Application of systems approach to assess the effectiveness index of CMMI: a case study in the manufacturing industry Abstract: Capability maturity model integration (CMMI) is a process improvement methodology employed in software industries for process appraisal. The success of CMMI in software engineering is the inspiration behind this interdisciplinary investigation to find how suitable CMMI is in the manufacturing sector. One of the critical process areas of CMMI, known as 'organisational process focus (OPF)', is selected for the study considering the need for process improvements in the growth of the manufacturing industry. The sub-systems, key performance areas and performance objectives associated with the process area are identified based on which a conceptual model of CMMI is designed. The suitability of CMMI is tested in the industry under study by measuring its effectiveness index using the systems approach. The effectiveness index (EI) indicates how well an organisation realises the benefits of CMMI in terms of output derived at various hierarchical levels. Journal: Int. J. of Business Excellence Pages: 137-160 Issue: 2 Volume: 35 Year: 2025 Keywords: capability maturity model integration; CMMI; effectiveness index; systems approach; performance objective; performance measurement. File-URL: http://www.inderscience.com/link.php?id=144845 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:2:p:137-160 Template-Type: ReDIF-Article 1.0 Author-Name: Manju Saroha Author-X-Name-First: Manju Author-X-Name-Last: Saroha Author-Name: Dixit Garg Author-X-Name-First: Dixit Author-X-Name-Last: Garg Author-Name: Sunil Luthra Author-X-Name-First: Sunil Author-X-Name-Last: Luthra Title: Identification and analysis of key factors affecting circular supply chain resiliency in post COVID-19 era: an analysis of emerging economy's auto sector Abstract: The coronavirus outburst reveals that pandemic situation can wildly impoverish the global supply chain. The pandemic has propelled the supply chain (SC) of industries at serious risk and disruption. To overcome the downfall of SC, the only way out is to work on sustainable and circular supply chain (CSC) resiliency after COVID-19 era by understanding the factors affecting CSC resiliency. The paper diagnosed the factors affecting CSC resiliency of Indian industries by using fuzzy-analytical hierarchy process (fuzzy-AHP). This unfolds the priority of the identified factors and explains that the governmental guidelines are the most important factor, which provides guidelines, laws, and policies for the particular situation, followed by technological innovation, logistics, and localisation of SC for CSC resiliency post-COVID-19 era. The results help the managers and decision makers to deal with the effects of the pandemic and better knowledge of the factors for making plans to get out of this coronavirus outburst for sustainability. Journal: Int. J. of Business Excellence Pages: 235-264 Issue: 2 Volume: 35 Year: 2025 Keywords: COVID-19; key factors; circular supply chain; CSC; supply chain resiliency; analytical hierarchy process; AHP; fuzzy-AHP; emerging economy; auto sector. File-URL: http://www.inderscience.com/link.php?id=144846 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:2:p:235-264 Template-Type: ReDIF-Article 1.0 Author-Name: Ansita Aggarwal Author-X-Name-First: Ansita Author-X-Name-Last: Aggarwal Author-Name: Amit Kumar Dwivedi Author-X-Name-First: Amit Kumar Author-X-Name-Last: Dwivedi Title: A systematic literature review on key performance indicators for growth in small and medium enterprises Abstract: The purpose of this paper is to identify the key performance indicators (KPIs) that have an impact on the growth of SMEs. SMEs' growth factors research has evolved in recent years. The study aims to recognise significant contributors, key factors, current trends, and future directions for research in SMEs. In a sample of 486 studies taken from the EBSCO and SCOPUS databases to explore the research activities undertaken on that subject, this paper adopts a literature review methodology along with citation analysis and thematic analysis. The result of a systematic review of factors affecting the growth of SMEs is presented. It utilises both the Australian Business Deans Council (ABDC) ranking and Scimago H-index to objectively demonstrate all the factors that can impact growth of small firms. Many interesting articles and the most prominent journals are listed based on citation analysis. The finding revealed a total of eight factors out of 73 factors, which were mentioned in a minimum of four papers. Most influential articles were identified in the analysis. This paper concludes with eight factors that SMEs need to control if they want to achieve growth in their organisation. Moreover, this study has identified research gaps and has proposed workable recommendations for the future. Journal: Int. J. of Business Excellence Pages: 329-352 Issue: 3 Volume: 35 Year: 2025 Keywords: small and medium enterprises; key performance indicators; KPIs; growth; performance. File-URL: http://www.inderscience.com/link.php?id=144981 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:3:p:329-352 Template-Type: ReDIF-Article 1.0 Author-Name: Raman Kumar Author-X-Name-First: Raman Author-X-Name-Last: Kumar Author-Name: Harwinder Singh Author-X-Name-First: Harwinder Author-X-Name-Last: Singh Author-Name: Jasgurpreet Singh Chohan Author-X-Name-First: Jasgurpreet Singh Author-X-Name-Last: Chohan Author-Name: Sunil Luthra Author-X-Name-First: Sunil Author-X-Name-Last: Luthra Title: Performance measurement of manufacturing units using hybrid weights method Abstract: This paper aims to provide new insight into using a hybrid weightage framework for measuring the performance of manufacturing organisations. In the proposed framework, five important parameters (viz. quality, flexibility, delivery, cost, production) and corresponding 15 sub-parameters have been considered for measuring the performance of small-scale agricultural equipment manufacturing organisations. The hybrid weights, i.e., a combination of subjective, objective, and normalised standard regression weights, have been used to fulfil the aim of the study. A case study of an organisation having two plants situated at different places (both engaged in manufacturing agricultural equipment) has been demonstrated to show the effectiveness of a framed model. The survey study showed that the cost has a higher path coefficient, and performance explains about 78% of the variance in price. The finding indicates that plant 1 has higher performance than plant 2 using hybrid weights. Journal: Int. J. of Business Excellence Pages: 310-328 Issue: 3 Volume: 35 Year: 2025 Keywords: performance measurement; manufacturing; confirmatory factor analysis; hybrid weights; decision making. File-URL: http://www.inderscience.com/link.php?id=144982 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:3:p:310-328 Template-Type: ReDIF-Article 1.0 Author-Name: Nandita Author-X-Name-First: Author-X-Name-Last: Nandita Author-Name: Ashish Arya Author-X-Name-First: Ashish Author-X-Name-Last: Arya Author-Name: Gaurav Jyoti Author-X-Name-First: Gaurav Author-X-Name-Last: Jyoti Title: Exploring dimensions of children influence in family purchase decision making: a mixed-method approach Abstract: The present study explores and investigates children's involvement in the family decision-making process in the Indian context. The study gives a different perspective and utilises an exploratory sequential mixed-method approach to investigate children's role in family consumption decisions. The findings expose the noticeable impact of children on family purchases across various product categories. The study also explores the impact of demographic factors as moderators in the influence exercised by children. However, certain demographic factors like the gender of the child have been found to have no impact, unlike previous studies. It has provided in-depth insight into the study of family consumption patterns being influenced by children adds to the scanty literature, especially for developing countries with rapidly evolving markets like India. The study has different implications on marketers, parents, and children. Marketers are required to pay more importance to children while designing strategies for positive outcomes. Journal: Int. J. of Business Excellence Pages: 265-289 Issue: 3 Volume: 35 Year: 2025 Keywords: children influence; consumers; regional; emerging markets; mixed method; family purchase; decision making. File-URL: http://www.inderscience.com/link.php?id=144983 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:3:p:265-289 Template-Type: ReDIF-Article 1.0 Author-Name: Joseph Afram Author-X-Name-First: Joseph Author-X-Name-Last: Afram Author-Name: Marta Mas-Machuca Author-X-Name-First: Marta Author-X-Name-Last: Mas-Machuca Author-Name: Alba Manresa Author-X-Name-First: Alba Author-X-Name-Last: Manresa Title: Assessing the impact of employee empowerment on organisational performance: the mediating role of affective commitment Abstract: This study explored the mediating effect of affective commitment on the relationship between employee empowerment (structural, psychological) and organisational performance in Ghanaian commercial banks. The proposed hypotheses were tested with SEM (EQS), based on a sample of 274 employees selected from nine commercial banks in the Bono and Asante region, Ghana. The analysis revealed that affective commitment mediates the relationship between the two main aspects of empowerment (structural, psychological), and organisational performance. The findings of the study provide a basis allowing managers to use their organisational structures and the cognitive abilities of their employees to improve their employees' affective commitment to enhance effective strategic decisions and their implementation to improve performance. The current study expands the previous literature by exploring the mediating role of affective commitment on the relationship between the two main dimensions of empowerment (structural, psychological) and organisational performance in the banking sector in a developing economy. Journal: Int. J. of Business Excellence Pages: 372-400 Issue: 3 Volume: 35 Year: 2025 Keywords: employee; empowerment; affective; commitment; organisational; performance; Ghanaian commercial banks. File-URL: http://www.inderscience.com/link.php?id=144984 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:3:p:372-400 Template-Type: ReDIF-Article 1.0 Author-Name: Madhukara Nayak Author-X-Name-First: Madhukara Author-X-Name-Last: Nayak Author-Name: Narasimha Marakala Author-X-Name-First: Narasimha Author-X-Name-Last: Marakala Title: Significance of personality traits on the entrepreneurial intention and behaviour of engineering students of coastal Karnataka Abstract: The objective of the study was to investigate the significance of personality traits (locus of control, need for achievement (NACH), risk tolerance (RT) and entrepreneurial alertness) on entrepreneurial intention (EI) among final year engineering students from the coastal Karnataka region. The study was conducted based on a quantitative research methodology for which a structured questionnaire was developed to collect data from 622 respondents. A random sampling technique was adopted for data collection. Collected data were analysed using SEM-AMOS and SPSS version 23. The result revealed that locus of control, NACH, RT and entrepreneurial alertness had a significant influence on EI and EI had a significant influence on entrepreneurial behaviour. The outcomes of this study will help academicians and policymakers in designing effective entrepreneurial programs and activities to foster student entrepreneurship. Journal: Int. J. of Business Excellence Pages: 353-371 Issue: 3 Volume: 35 Year: 2025 Keywords: personality traits; locus of control; LOC; need for achievement; NACH; risk tolerance; entrepreneurial alertness; entrepreneurial intention. File-URL: http://www.inderscience.com/link.php?id=144985 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:3:p:353-371 Template-Type: ReDIF-Article 1.0 Author-Name: Tahir Sufi Author-X-Name-First: Tahir Author-X-Name-Last: Sufi Title: Enhancing hotel services through quality systems: a case study of star rated hotels in India Abstract: Achieving service excellence is challenging for hoteliers considering the competitive and fragmented nature of the industry. Continuous efforts to establish the highest degree of service quality levels are required by the hotels to stay ahead in competition. However, the existing literature largely ignores exploring the various techniques used by the hotels to achieve the desired service quality. This study, therefore, attempts to bridge the gap by investigating such techniques and based on this information, proposes a framework explaining how hotels enhance service quality. Further, to explore the effectiveness of the hotel classification system of India, the study evaluates the system against five dimensions of the SERVQUAL model. The study also explores the use of international quality systems used by the Indian hotel Industry and seeks managers opinion about the hotel classification system of India. For this purpose, a structured questionnaire was used to gather the responses of the classified hotel managers in North India. The results indicate that the hotel classification system of India lacks the dimensions of empathy and responsiveness. Further, for the booking related decisions, travellers trust in such ratings is low. Journal: Int. J. of Business Excellence Pages: 290-309 Issue: 3 Volume: 35 Year: 2025 Keywords: hotel industry; hotel classification system; TQM; ISO9000; SERVQUAL. File-URL: http://www.inderscience.com/link.php?id=145013 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:3:p:290-309 Template-Type: ReDIF-Article 1.0 Author-Name: Syed Awais Ahmad Tipu Author-X-Name-First: Syed Awais Ahmad Author-X-Name-Last: Tipu Author-Name: Kamel Fantazy Author-X-Name-First: Kamel Author-X-Name-Last: Fantazy Title: An empirical investigation of the relationships between knowledge development and strategic entrepreneurship Abstract: This paper empirically examines the relationships between knowledge development (KD) and strategic entrepreneurship (SE). Data from 242 manufacturing organisations in Pakistan were collected by a questionnaire survey. Structural equation modelling (SEM) was used to test the hypotheses. The current study reveals negative relationships between innovativeness and three dimensions of KD including knowledge acquisition, information distribution, and achieved memory. It also shows a strong positive relationship between different dimensions of KD and proactiveness. The contextual settings of developing countries reduce the level of SE in manufacturing organisations, particularly in terms of the lack of innovativeness. Journal: Int. J. of Business Excellence Pages: 424-452 Issue: 4 Volume: 35 Year: 2025 Keywords: strategic entrepreneurship; knowledge development; organisational learning; developing country; Pakistan; Asia. File-URL: http://www.inderscience.com/link.php?id=145157 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:4:p:424-452 Template-Type: ReDIF-Article 1.0 Author-Name: Mohannad Obeid Al Shbail Author-X-Name-First: Mohannad Obeid Al Author-X-Name-Last: Shbail Author-Name: Nofan Al-Olimat Author-X-Name-First: Nofan Author-X-Name-Last: Al-Olimat Author-Name: Hashem Alshurafat Author-X-Name-First: Hashem Author-X-Name-Last: Alshurafat Author-Name: Seif Al Shbeil Author-X-Name-First: Seif Al Author-X-Name-Last: Shbeil Author-Name: Mohammad Bany Baker Author-X-Name-First: Mohammad Bany Author-X-Name-Last: Baker Author-Name: Zaid Jaradat Author-X-Name-First: Zaid Author-X-Name-Last: Jaradat Title: Factors influencing cloud AIS adoption: evidence from Jordan Abstract: Cloud AIS adoption in Jordan and in many other developing countries is still new. This study examines the factors impacting the decision to adopt cloud AIS and its impact on performance in banking sector. A model combining the critical factors from past studies and other previously unaddressed factors relating to cloud AIS adoption is proposed in this study. Data obtained from 117 department managers in different Jordanian banks were used in testing the cloud AIS adoption model and in determining the factors linked to cloud AIS adoption, positively or negatively. Complexity, relative advantage, system quality and data security were found as the most influential cloud AIS adoption determinants. Also, cloud AIS adoption was found to positively link to organisational performance. The results are of value to bank managers in increasing the dispersal and use of cloud AIS in Jordan. Journal: Int. J. of Business Excellence Pages: 453-474 Issue: 4 Volume: 35 Year: 2025 Keywords: cloud AIS adoption; complexity; relative advantage; system quality; data security; organisational performance; Jordan. File-URL: http://www.inderscience.com/link.php?id=145158 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:4:p:453-474 Template-Type: ReDIF-Article 1.0 Author-Name: Isabella Velasquez Author-X-Name-First: Isabella Author-X-Name-Last: Velasquez Author-Name: Susana Costa e Silva Author-X-Name-First: Susana Costa e Author-X-Name-Last: Silva Author-Name: Valdenise Leziér Martyniuk Author-X-Name-First: Valdenise Leziér Author-X-Name-Last: Martyniuk Author-Name: Alexandre Luzzi Las Casas Author-X-Name-First: Alexandre Luzzi Las Author-X-Name-Last: Casas Title: Offshore outsourcing as a business strategy: a qualitative study of the adoption of offshoring by the Portuguese footwear industry Abstract: This paper analyses the adoption of offshore outsourcing as a business strategy in the Portuguese footwear industry. Based on a review of the current literature, data was collected through interviews conducted with key Portuguese footwear players and shoe company managers. The main findings suggest that offshoring is more appreciated by managers who attribute their success and growth to the adoption of this strategy. However, these managers admit that they are confronted with local domestic limitations that motivate them to seek out foreign suppliers and to focus on their core activities which contribute to greater profitability. The main benefits they identified are operational flexibility, savings, new knowledge acquisition, risk reduction, and the possibility for growth. The strategy also has some risks such as loss of quality, and management of control over freight lead times. Journal: Int. J. of Business Excellence Pages: 518-540 Issue: 4 Volume: 35 Year: 2025 Keywords: offshoring; outsourcing; footwear industry; Portugal. File-URL: http://www.inderscience.com/link.php?id=145159 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:4:p:518-540 Template-Type: ReDIF-Article 1.0 Author-Name: Shipra Mishra Author-X-Name-First: Shipra Author-X-Name-Last: Mishra Author-Name: Priyanka Gujrati Author-X-Name-First: Priyanka Author-X-Name-Last: Gujrati Author-Name: Amar Kumar Mishra Author-X-Name-First: Amar Kumar Author-X-Name-Last: Mishra Author-Name: Anupama Singh Author-X-Name-First: Anupama Author-X-Name-Last: Singh Title: Drivers and barriers of e-learning adaptation in India Abstract: The present study identifies the key factors that affect the adaptation of e-learning in India. The study focuses on 488 respondents of higher education across the country who are availing online class facilities from different public and private colleges/universities. Exploratory factor analysis was used to identify five factors namely learner's attitude, technical incompatibility, service quality challenges, social challenges and content quality. The study found that the students are satisfied with the e-learning facilities of their colleges/universities but are facing major challenges such as technical, social, and quality-related issues that must be sort-out. The recommendation of the study will help the government as well as the universities to overcome these challenges. Journal: Int. J. of Business Excellence Pages: 475-491 Issue: 4 Volume: 35 Year: 2025 Keywords: e-learning; COVID-19; exploratory factor analysis; technological compatibility; India. File-URL: http://www.inderscience.com/link.php?id=145160 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:4:p:475-491 Template-Type: ReDIF-Article 1.0 Author-Name: Nagamani Subramanian Author-X-Name-First: Nagamani Author-X-Name-Last: Subramanian Author-Name: M. Suresh Author-X-Name-First: M. Author-X-Name-Last: Suresh Title: Assessment framework for green HRM practices Abstract: With a growing concern for sustainable development, all business organisations have become conscious in placing more emphasis on the integration of human resource management and environmental management, called green human resources management (GHRM). The objective of this study is to assess the GHRM practices of retail stores using multi-grade fuzzy approach and to identify the weaker attributes using Importance Performance Analysis (IPA). GHRM assessment model was developed based on two enablers, ten criteria and 49 attributes from an extensive literature review and expert opinion. The assessment revealed that the GHRM index of case retail store accounts to 4.81, which is in between the range of (4-5) indicating 'low focus on GHRM'. The study also provided necessary suggestions for improving the identified weaker attributes. This framework enables the retail store managers to identify their current GHRM practices level periodically and focus on weaker attributes for improving stores' environmental performance. Journal: Int. J. of Business Excellence Pages: 401-423 Issue: 4 Volume: 35 Year: 2025 Keywords: green HRM; green workforce; HRM practices; retail store; multi-grade fuzzy; importance performance analysis; IPA. File-URL: http://www.inderscience.com/link.php?id=145161 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:4:p:401-423 Template-Type: ReDIF-Article 1.0 Author-Name: Vibha Trivedi Author-X-Name-First: Vibha Author-X-Name-Last: Trivedi Author-Name: Diptiman Banerji Author-X-Name-First: Diptiman Author-X-Name-Last: Banerji Author-Name: Mohit Yadav Author-X-Name-First: Mohit Author-X-Name-Last: Yadav Title: Consumer repurchase intention: a review, conceptual framework, and future directions Abstract: A systematic review of 166 articles in the domain of repurchase intention (RI), published in the period 2014-2019 is carried out to synthesise the body of knowledge and to further explore the avenues for future research. A rigorous keyword-based search is conducted to identify the peer-reviewed journal articles and to further review them systematically. The screening and coding of articles were done manually by authors independently. The studies are analysed based on the employed methodologies, underlying theories, antecedents, contexts, year of publication, and platforms. Analyses reveal that RI has dominantly been investigated in the online contexts with satisfaction, perceptual measures, perceived value, and trust being some of the widely examined antecedents. This is further corroborated by the extensive application of expectation confirmation theory and theory of trust. A conceptual framework delineating the antecedents (independent variables; mediators and moderators) of RI is also provided. Several key recommendations for future research are made. Journal: Int. J. of Business Excellence Pages: 492-517 Issue: 4 Volume: 35 Year: 2025 Keywords: repurchase intention; literature review; antecedents; retailing; consumer behaviour; online repurchase; consumer theories; consumer satisfaction; conceptual framework; classification. File-URL: http://www.inderscience.com/link.php?id=145162 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:35:y:2025:i:4:p:492-517 Template-Type: ReDIF-Article 1.0 Author-Name: Rajagopal Author-X-Name-First: Author-X-Name-Last: Rajagopal Author-Name: Ananya Rajagopal Author-X-Name-First: Ananya Author-X-Name-Last: Rajagopal Title: Reverse accountability and leadership in social enterprises: analysis of social control and openness for pragmatic organisational design Abstract: This qualitative study analyses the entrepreneurial business performance based on collective leadership styles of social enterprise and attributes of stakeholder driven reverse accountability. The qualitative research method was applied through in-depth interviews to the entrepreneurial leaders of 25 start-up enterprises in Mexico. The study revealed that collective leadership is more effective as compared to an individualistic leader-driven entrepreneurial design. Social enterprises are transitioning to collective leadership models through implementation of organisational design based on reverse accountability. This study is motivated by the perceptual control theory, agency theory, and stakeholder theory. This research study contributes extensively to the existing literature by analysing the impact of reverse accountability and collective leadership patterns on decision-making process of social enterprises. The main focus of this study evolves around leadership and intervention in social enterprises to contribute to the growth of managerial capacity and longevity of stakeholder values. Journal: Int. J. of Business Excellence Pages: 31-51 Issue: 1 Volume: 36 Year: 2025 Keywords: reverse accountability; social enterprises; collective leadership; grounded theory; social governance. File-URL: http://www.inderscience.com/link.php?id=146052 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:1:p:31-51 Template-Type: ReDIF-Article 1.0 Author-Name: George Amoako Author-X-Name-First: George Author-X-Name-Last: Amoako Author-Name: Albert Martins Author-X-Name-First: Albert Author-X-Name-Last: Martins Author-Name: Felicia de Heer Author-X-Name-First: Felicia de Author-X-Name-Last: Heer Author-Name: Livingstone Divine Caesar Author-X-Name-First: Livingstone Divine Author-X-Name-Last: Caesar Title: Service quality and customer satisfaction: the moderating effect of innovation at KFC Abstract: The study investigates how service quality impacts customer satisfaction in the fast food service industry in an emerging market. Data was collected from 500 sampled customers who buy and enjoy the products and services provided by KFC. This study used structural equation modelling (SEM) as inferential statistical technique. Service quality has a significant positive effect on customer satisfaction. Innovation moderates the relationship between service quality and customer satisfaction. The study provides new understanding of how corporate resources can be employed from a resource-based view (RBV) perspective to sustain customer satisfaction in the fast food industry in an emerging market. The results of the study indicate that the impact of service quality on customer satisfaction is stronger in restaurants with high innovations and low in other places with low innovations. Thus, managers of fast food restaurants must introduce innovative ways of serving customers in order to boost customer satisfaction. Journal: Int. J. of Business Excellence Pages: 70-92 Issue: 1 Volume: 36 Year: 2025 Keywords: service quality; innovation; customer satisfaction; Ghana. File-URL: http://www.inderscience.com/link.php?id=146053 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:1:p:70-92 Template-Type: ReDIF-Article 1.0 Author-Name: Shameem Shagirbasha Author-X-Name-First: Shameem Author-X-Name-Last: Shagirbasha Author-Name: D. Booshnam Author-X-Name-First: D. Author-X-Name-Last: Booshnam Author-Name: Madhan Kumar Author-X-Name-First: Madhan Author-X-Name-Last: Kumar Title: Content-based networking algorithm - a cognitive perspective Abstract: The current social networking is more predisposed towards feature-based network which includes friends list, pages liked, groups joined, etc. The existing algorithm is devised in such a way that we get connected only to our friends and the suggestions are extended based on mutual friends. Rather considering our interests, social media makes suggestions on friends and posts using algorithm based on the graph of the network. In the current system, the user gets feeds based on the posts which his/her friends update. The system fails to unlearn the user's past irrelevant activities. The proposed system will help us to socialise not based on predefined networks rather based on content updated by the user in the social media. This paper will provide an algorithm to collect a school of thoughts about a single topic purely based on its content and not based on the features. Journal: Int. J. of Business Excellence Pages: 93-111 Issue: 1 Volume: 36 Year: 2025 Keywords: social media; text mining; feature-based network; content-based networking. File-URL: http://www.inderscience.com/link.php?id=146054 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:1:p:93-111 Template-Type: ReDIF-Article 1.0 Author-Name: José Manuel Vicente Author-X-Name-First: José Manuel Author-X-Name-Last: Vicente Author-Name: Felipa Lopes dos Reis Author-X-Name-First: Felipa Lopes dos Author-X-Name-Last: Reis Author-Name: João Lamy Gil Author-X-Name-First: João Lamy Author-X-Name-Last: Gil Title: Determinants that influence consumer behaviour - an empirical study applied to air transport in Portugal Abstract: This research has the main objective of analysing and studying the factors that influence the consumer behaviour of TAP Air Portugal. A survey was carried out at the Lisbon Airport facilities, between 10 and 13 February 2020 (with 4,253 valid responses), which allowed the identification of the consumers' profile and the analysis of their behaviour in relation to the services provided by the different airlines. Although there are similarities in marketing and services provided by different companies, the consumer behaves differently in relation to each of them. It is possible to verify that a Portuguese consumer, with an advanced age, is a consumer who follows his heart and is loyal to TAP, Portugal's flagship company. The younger consumer has other assumptions in mind in his choice, however, it is important to understand where these companies are heading and in what way. Journal: Int. J. of Business Excellence Pages: 112-132 Issue: 1 Volume: 36 Year: 2025 Keywords: consumer behaviour; determinants; making-decision policy; customer loyalty; TAP Air Portugal. File-URL: http://www.inderscience.com/link.php?id=146055 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:1:p:112-132 Template-Type: ReDIF-Article 1.0 Author-Name: Som Nath Paul Author-X-Name-First: Som Nath Author-X-Name-Last: Paul Author-Name: Rajesh Kumar Upadhyay Author-X-Name-First: Rajesh Kumar Author-X-Name-Last: Upadhyay Author-Name: Ashima Garg Author-X-Name-First: Ashima Author-X-Name-Last: Garg Title: Influences of gender diversity on the implications of CSR and financial performance: an Indian perspective Abstract: The present research analysed women's participation as presidents of the board (BOD) or members of the board of directors and their impact on the adoption of CSR practices in their environmental, social, and economic dimensions in listed companies of India. The results show that India has a higher participation of women in BOD positions and as members of the board of directors, although they are still a minority in the country. Regarding the adoption of CSR practices, India shows better performance in environmental dimensions and social, while India obtains a higher financial performance in profitability, liquidity and international presence. When analysing the relationship between women's participation in the board of directors and the adoption of CSR practices, the empirical results show that a greater diversity of gender and more participation of women on the board, the better the profitability, and environmental and social performance of the corporate. Journal: Int. J. of Business Excellence Pages: 133-147 Issue: 1 Volume: 36 Year: 2025 Keywords: corporate social responsibility; CSR; ROI; CSR implication; gender diversity; econometric model. File-URL: http://www.inderscience.com/link.php?id=146056 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:1:p:133-147 Template-Type: ReDIF-Article 1.0 Author-Name: Kavitha Shanmugam Author-X-Name-First: Kavitha Author-X-Name-Last: Shanmugam Author-Name: P. Suganthi Author-X-Name-First: P. Author-X-Name-Last: Suganthi Title: Developing, measuring and validating CSR scale for Indian manufacturing sector Abstract: Corporate social responsibility (CSR) has attracted the curiosity of the corporate and academic community in recent years. More specifically, the importance of stakeholders for corporate entities has been established in the literature. There is a need for companies to measure the impact of its CSR activities towards its stakeholders, namely customers, employees, environment, community and corporate governance, the need being even greater for a manufacturing company. So, this study tries to develop, measure and validate a scale for CSR in the Indian manufacturing sector using the stakeholder approach. A questionnaire was used to capture the qualitative data by generating items from the literature. The analysis confirmed the reliability and validity of the scale, most influencing factors of the dimensions of CSR and its adoption in the manufacturing sector in India. Journal: Int. J. of Business Excellence Pages: 52-69 Issue: 1 Volume: 36 Year: 2025 Keywords: corporate social responsibility; CSR; scale; stakeholders; Indian manufacturing sector; corporate governance; environment. File-URL: http://www.inderscience.com/link.php?id=146057 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:1:p:52-69 Template-Type: ReDIF-Article 1.0 Author-Name: Elia Oey Author-X-Name-First: Elia Author-X-Name-Last: Oey Author-Name: Dimitri Dimitri Author-X-Name-First: Dimitri Author-X-Name-Last: Dimitri Author-Name: Meiviana Husin Author-X-Name-First: Meiviana Author-X-Name-Last: Husin Author-Name: Rianto Nurcahyo Author-X-Name-First: Rianto Author-X-Name-Last: Nurcahyo Title: Consumer preference model for coffee beverages - a case of Greater Jakarta consumers Abstract: Coffee consumption in Indonesia has experienced a steady growth driven by modern urban lifestyles. Due to its potential market, it is important for coffee stakeholders in Indonesia to understand their consumers' needs. The research is a case study of customer preference for coffee beverages in the Greater Jakarta area. The study proposes a consumer preference model to assist coffee shop owners in Greater Jakarta area understand their customers better and helps them formulate strategies. The study used a combination of literature review, affinity diagram brainstorming and Delphi technique to generate, screen and identify top five attributes and their respected level preferred by consumers. A multivariate conjoint model was formed to estimate the utility of coffee beverages. 451 responses were collected, and the result shows that the most important attributes are 'location' (40.58%), 'taste' (23.52%), 'service quality' (17.05%), 'price' (9.85%) and 'brand' (8.99%). In terms of location, consumers preferred outside shopping malls, while light taste is preferred over strong taste. Consumers also prefer popular brand with interactive service and affordable prices. Journal: Int. J. of Business Excellence Pages: 1-30 Issue: 1 Volume: 36 Year: 2025 Keywords: coffee; conjoint analysis; consumer preference; Delphi. File-URL: http://www.inderscience.com/link.php?id=146058 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:1:p:1-30 Template-Type: ReDIF-Article 1.0 Author-Name: Jeevitha Elangovan Author-X-Name-First: Jeevitha Author-X-Name-Last: Elangovan Author-Name: Michael David Premkumar Author-X-Name-First: Michael David Author-X-Name-Last: Premkumar Author-Name: G. Yoganandan Author-X-Name-First: G. Author-X-Name-Last: Yoganandan Title: Exploring the mediating role of risk aversion in the relationship between personality traits and life insurance purchase intention Abstract: Life insurance is a financial risk management tool for individuals. The intention to purchase a life insurance product was influenced by various demographic and psychological factors. The present study investigated the relationship between big five personality traits and life insurance purchase intention, with risk aversion as a mediator. The data was collected among 580 respondents and analysed using PLS-SEM. The results show that risk aversion has a positive significant effect on life insurance purchase intention and mediates the relationship of personality traits - conscientiousness, neuroticism, and openness to experience with life insurance purchase intention. The paper suggests that risk aversion and personality diagnostic tests can be conducted for the potential customers and the best possible life insurance products can be offered to them. This will aid the life insurance providers to have a long lasting relationship with the customers. Journal: Int. J. of Business Excellence Pages: 1-26 Issue: 5 Volume: 36 Year: 2025 Keywords: personality traits; PT; life insurance purchase intention; risk aversion; RSA; PLS-SEM; mediation analysis. File-URL: http://www.inderscience.com/link.php?id=146552 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijbexc:v:36:y:2025:i:5:p:1-26 Template-Type: ReDIF-Article 1.0 Author-Name: Sunitiya Thuannadee Author-X-Name-First: Sunitiya Author-X-Name-Last: Thuannadee Title: Comparison of the financial performance of Thai public hospitality firms: using the technique for order of preference by similarity to ideal solution Abstract: This study applied the 'technique for order of preference by similarity to ideal solution' (TOPSIS), a well-known multiple-criteria decision-making (MCDM) method, to rank the comprehensive financial performance of 13 hospitality firms listed on the Stock Exchange of Thailand based on ten financial ratios from 2018 to 2022. Spearman's rank correlations were performed to investigate the consistency of rankings across years and the association between firm size and TOPSIS rankings. Total assets and revenue were selected to measure firm size. The TOPSIS rankings varied across the years, and no association was found between the TOPSIS rankings and the rankings of assets or revenue. This study provides additional insights into implementing MCDM tools for analysing business performance in Thailand, where their use is limited. Journal: Int. J. of Business Excellence Pages: 1-15 Issue: 6 Volume: 36 Year: 2025 Keywords: financial performance; TOPSIS; multiple-criteria decision-making; MCDM. File-URL: http://www.inderscience.com/link.php?id=146559 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijbexc:v:36:y:2025:i:6:p:1-15 Template-Type: ReDIF-Article 1.0 Author-Name: A.M. Sakkthivel Author-X-Name-First: A.M. Author-X-Name-Last: Sakkthivel Author-Name: Gouher Ahmed Author-X-Name-First: Gouher Author-X-Name-Last: Ahmed Author-Name: V. Moovendhan Author-X-Name-First: V. Author-X-Name-Last: Moovendhan Author-Name: N. Ramu Author-X-Name-First: N. Author-X-Name-Last: Ramu Title: A cross-sectional study of mall shopping behaviour of women consumers in United Arab Emirates and India: an empirical study Abstract: The study investigates the impact of the marketing mix, mall ambience, peer group, reference group, culture, and society variables on the mall shopping behaviour of women consumers with a sample size of 502 respondents from the UAE and India. The study used structural equation modelling (SEM) that revealed: 1) price has a negative impact on the mall shopping behaviour of Indian women consumers and a positive impact on UAE women consumers; 2) mall ambience and location of malls were found to positively influence the mall shopping behaviour of the UAE and Indian women consumers; 3) mall ambience and place of malls influence the mall shopping behaviour of UAE women consumers, whereas, society was found to influence the mall shopping behaviour of Indian women consumers; 4) peers, reference groups, and culture elicit a higher impact on Indian consumers, whereas, the same variables elicit a lower impact on UAE women consumers. The implications of the outcomes are discussed. Journal: Int. J. of Business Excellence Pages: 225-249 Issue: 2 Volume: 36 Year: 2025 Keywords: mall; marketing mix; peer group; reference group; culture; society; mall shopping behaviour; women consumers; India; United Arab Emirates. File-URL: http://www.inderscience.com/link.php?id=146591 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:2:p:225-249 Template-Type: ReDIF-Article 1.0 Author-Name: Karuna Prakash Author-X-Name-First: Karuna Author-X-Name-Last: Prakash Author-Name: Prakash Tiwari Author-X-Name-First: Prakash Author-X-Name-Last: Tiwari Title: Workplace expectations and loyalty intention: an empirical study on millennial generation Abstract: At today's workplace, the millennial generation has received increasing attention as it has been observed that millennials demonstrate different attitudes, values, beliefs, and aspirations in the workplace as compared to the previous generations. Throughout literature, various studies have been devoted to the investigation of workplace expectations of millennials, however the relation between their expectations and loyalty intention has been lacking. Thus, the main aim of this study is to develop a structural model that explores millennials' workplace expectations and to analyse the relationship with loyalty intention and brand image as mediating role. This study is done using partial least square method and the result is obtained using SMART-PLS 3.0. The obtained result makes it evident that there exists a significant relation between workplace expectations and loyalty intention of the millennial generation. Journal: Int. J. of Business Excellence Pages: 172-200 Issue: 2 Volume: 36 Year: 2025 Keywords: millennials; workplace expectations; loyalty intention; generations. File-URL: http://www.inderscience.com/link.php?id=146592 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:2:p:172-200 Template-Type: ReDIF-Article 1.0 Author-Name: Shiva Rani Author-X-Name-First: Shiva Author-X-Name-Last: Rani Author-Name: Elangbam Binodini Devi Author-X-Name-First: Elangbam Binodini Author-X-Name-Last: Devi Author-Name: Manoj Kumar Author-X-Name-First: Manoj Author-X-Name-Last: Kumar Title: Internal marketing orientation and knowledge management process in individual competence enrichment: PLS-SEM modelling in Indian higher education scenario Abstract: Knowledge-driven organisations like academic institutions are rationally involved in learning and knowledge creation with the ultimate aim of academic as well as individual excellence through individual competency enrichment. Meanwhile, the research study aims to investigate the PLS-SEM structural model based on 357 research and knowledge workers by path confirmation via internal marking (IM) and knowledge management process (KMP) on individual competency (IC) in Indian higher education institutions (HEIs) context; the SmartPLS-SEM modelling was performed. The findings of this study are that IM has a significant but weak relation with the KM process because some sub-hypotheses were not significantly reported or rejected, but KMP has strong positive significance on IC. Based on our research findings, reinforce the higher academic institutions' employees or research workers and assist the academic leaders and administrators in IC enrichment. Later on, limitations and future research directions were mentioned. Journal: Int. J. of Business Excellence Pages: 201-224 Issue: 2 Volume: 36 Year: 2025 Keywords: internal marketing; knowledge management process; higher education institutions; individual competency; PLS-SEM modelling. File-URL: http://www.inderscience.com/link.php?id=146593 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:2:p:201-224 Template-Type: ReDIF-Article 1.0 Author-Name: Atif Ghayas Author-X-Name-First: Atif Author-X-Name-Last: Ghayas Author-Name: Tasneem Fatima Khan Author-X-Name-First: Tasneem Fatima Author-X-Name-Last: Khan Author-Name: Mohd Sarim Author-X-Name-First: Mohd Author-X-Name-Last: Sarim Title: The determinants of capital structure in Indian firms. Does industry matter? Abstract: The quest to find the ideal capital structure has motivated researchers worldwide to study the determinants of capital structure. There have been many studies in this area, but the results are mixed and contradictory. Most of the studies in this area have been conducted in developed countries; this study examines the determinants of the capital structure in a developing country like India. The study employs panel data regression techniques to analyse the impact of profitability, firm size, grow rate, tangibility, liquidity, interest coverage ratio, non-debt tax shield, tax rate, and business risk on the dependent variable, i.e., total debt. The study sample included a heterogeneous set of 222 firms from five industries listed on NSE 500. The study's findings reveal that profitability, firm size, liquidity, interest coverage, tax rate, and Business risk are important determinants of capital structure in Indian firms. Journal: Int. J. of Business Excellence Pages: 149-171 Issue: 2 Volume: 36 Year: 2025 Keywords: determinants; capital structure; leverage; profitability; firm size; growth; tangibility; risk; industry. File-URL: http://www.inderscience.com/link.php?id=146594 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:2:p:149-171 Template-Type: ReDIF-Article 1.0 Author-Name: Anubha Saini Author-X-Name-First: Anubha Author-X-Name-Last: Saini Author-Name: Rajesh Elangovan Author-X-Name-First: Rajesh Author-X-Name-Last: Elangovan Author-Name: Tejinder Sharma Author-X-Name-First: Tejinder Author-X-Name-Last: Sharma Title: Influence of social media on consumers' brand choice: a moderated mediation model Abstract: Social media has changed the fundamental methods of brands building. Empowered with technology and data analytics, social media is making a significant influence on the brand choice behaviour of the consumers. The present study explores the interrelationships between customer brand engagement, brand recognition and brand choice. The study also examines the role of brand recall in brand choice. Further, the moderating role of electronic word of mouth (EWOM) in the relationship between customer brand engagement and brand recognition is examined. Using a structured instrument, data was collected from 451 respondents from National Capital Region of New Delhi and analysed using Hayes (2018) PROCESS MACROS. The results indicate that: 1) brand recognition is a mediator in the relationship between customer brand engagement and brand choice; 2) brand recall is positively related to brand recognition and brand choice; 3) customer brand engagement is positively related to brand recognition and brand choice; 4) EWOM moderates the relationship between customer brand engagement and brand recognition. These results contribute to both the literature on brand management and practicing marketers. The implications are discussed. Journal: Int. J. of Business Excellence Pages: 250-271 Issue: 2 Volume: 36 Year: 2025 Keywords: social media; brand awareness; customer brand engagement; electronic word of mouth; EWOM; brand choice; consumer behaviour. File-URL: http://www.inderscience.com/link.php?id=146595 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:2:p:250-271 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Alkhasawneh Author-X-Name-First: Mohammad Author-X-Name-Last: Alkhasawneh Author-Name: Shafig Al-Haddad Author-X-Name-First: Shafig Author-X-Name-Last: Al-Haddad Author-Name: Esraa Odeh Author-X-Name-First: Esraa Author-X-Name-Last: Odeh Author-Name: Dana Alsarabi Author-X-Name-First: Dana Author-X-Name-Last: Alsarabi Author-Name: Marah Barkat Author-X-Name-First: Marah Author-X-Name-Last: Barkat Author-Name: Emily Sweis Author-X-Name-First: Emily Author-X-Name-Last: Sweis Author-Name: Yara Batarseh Author-X-Name-First: Yara Author-X-Name-Last: Batarseh Title: The impact of Instagram influencers on customers' purchase intention Abstract: This research aims to examine the impact of Instagram influencers' characteristics on customer purchase intention. A quantitative approach was applied, where research data was collected through an online survey that was distributed on different social media platforms and filled by 395 people around Jordan. Data was tested and validated through 'smart PLS' software. This research included seven hypotheses that were tested. Six of them were accepted, while one was rejected with no negative impact, meaning that one variable had an insignificant effect. The research hypotheses were built to suit the current framework and tested through a validation software in order to understand the importance of each element in the model in customers' purchase intention. Validation resulted in revealing the strength of each element, except for one element which showed an insignificant effect. An in-depth analysis of the research findings is presented and a number of recommendations are proposed. Journal: Int. J. of Business Excellence Pages: 272-294 Issue: 2 Volume: 36 Year: 2025 Keywords: social media influencers; celebrity endorsers; purchase intention; credibility; Instagram influencers. File-URL: http://www.inderscience.com/link.php?id=146597 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:2:p:272-294 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Ibrahim Kamel Sweiss Author-X-Name-First: Mohammad Ibrahim Kamel Author-X-Name-Last: Sweiss Author-Name: Omima Abdalla Abass Abdalatif Author-X-Name-First: Omima Abdalla Abass Author-X-Name-Last: Abdalatif Title: Achieving sustainable employability through the lens of human resource practices, psychological well-being and psychological empowerment Abstract: The purpose of this study is to investigate factors that influence on employee behaviour in achieving employee work engagement and sustainable employability. The research model is tested with 308 responses using structural equation modelling (SEM) approach. Results indicate that altogether human resource compensation, training, growth opportunity, supervisor support, psychological well-being and psychological empowerment explained <i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> 78.8% variance in work engagement. The effect size analysis (<i>R</i><SUP align="right"><SMALL>2</SMALL></SUP>) revealed that supervisor support has substantial effect size in measuring employee behaviour towards work engagement. Aside of direct relationship, the moderating role of employee commitment was confirmed between employee work engagement and sustainable employability. Theoretically, this study contributes to human resource literature by examining the role of human resource practices in the context of work engagement and sustainable employability. Practically, this study suggests that policy makers should focus on factors like supervisor support, psychological empowerment and work engagement in order to increase sustainable employability. Journal: Int. J. of Business Excellence Pages: 379-401 Issue: 3 Volume: 36 Year: 2025 Keywords: human resource practices; psychological well-being; psychological empowerment; sustainable employability; structural equation modelling; SEM; work engagement. File-URL: http://www.inderscience.com/link.php?id=146976 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:3:p:379-401 Template-Type: ReDIF-Article 1.0 Author-Name: Harish Kumar Author-X-Name-First: Harish Author-X-Name-Last: Kumar Author-Name: Sargam Bahl Walia Author-X-Name-First: Sargam Bahl Author-X-Name-Last: Walia Title: Association between green brand trust, green brand credibility, green brand equity on perceived value and purchase intention towards green product Abstract: The proposed study aims to understand the association between the green brand trust, green brand credibility, green brand equity on perceived value and purchase intention towards green product at Dehradun, Uttarakhand, India. This study is a combination of descriptive and exploratory research. Both primary and secondary sources of data collection has been used for the study. For this research, a survey of 300 respondents has been taken into consideration. A close-ended questionnaire has been used to collect information from the respondents. A conceptual model has been proposed in the study, which has been statistically tested using correlation and regression analysis. The study results show that green brand trust, green brand credibility, green brand equity has a significant association with perceived value. Meaningful association between perceived value and purchase intention of green products has also been revealed in this study. The research results show that the drivers of instilling a favourable intent towards green product purchase are green brand trust, green brand credibility, green brand equity and perceived value. Journal: Int. J. of Business Excellence Pages: 364-378 Issue: 3 Volume: 36 Year: 2025 Keywords: green brand trust; green brand credibility; green brand equity; perceived value; green product; sustainability. File-URL: http://www.inderscience.com/link.php?id=146977 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:3:p:364-378 Template-Type: ReDIF-Article 1.0 Author-Name: Varsha Sharma Author-X-Name-First: Varsha Author-X-Name-Last: Sharma Author-Name: Reeta Singh Author-X-Name-First: Reeta Author-X-Name-Last: Singh Author-Name: Priyanka Sihag Author-X-Name-First: Priyanka Author-X-Name-Last: Sihag Author-Name: Mohit Kant Kaushik Author-X-Name-First: Mohit Kant Author-X-Name-Last: Kaushik Title: Influence of performance appraisal dimensions on employee satisfaction: a study on Indian higher education institutions Abstract: The present study aims to identify performance appraisal (PA) dimensions for effective faculty performance evaluations. This research examined current appraisal trends by scrutinising forms of PAs used in Indian higher education institutions. The Teaching workforce satisfaction associated with derived appraisal dimensions has also been assessed. A self-designed questionnaire is used in this study consisting of items on a seven-point Likert-type scale. The study used the survey method for private universities that includes 398 respondents. ANOVA was used for investigation purposes. The study derives out academic development (AD), student feedback (SF), training and development (TD), transparency (TRANS) as critical dimensions based on analysing current appraisal trends and literature sources. Further, a panel discussion was arranged to know the rationale for the findings. This study's result will help develop an efficient PA system for academic staff to improve their efficiency in an educational institute. Journal: Int. J. of Business Excellence Pages: 321-341 Issue: 3 Volume: 36 Year: 2025 Keywords: performance appraisal; faculty appraisal; employee satisfaction; higher education institutions; HEIs; performance appraisal dimensions. File-URL: http://www.inderscience.com/link.php?id=146978 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:3:p:321-341 Template-Type: ReDIF-Article 1.0 Author-Name: Ikhlaas Gurrib Author-X-Name-First: Ikhlaas Author-X-Name-Last: Gurrib Author-Name: Qian Long Kweh Author-X-Name-First: Qian Long Author-X-Name-Last: Kweh Author-Name: Irene Wei Kiong Ting Author-X-Name-First: Irene Wei Kiong Author-X-Name-Last: Ting Author-Name: Mohammad Nourani Author-X-Name-First: Mohammad Author-X-Name-Last: Nourani Title: The impact of COVID-19 on the performance and risks of the US energy ETF and equity portfolios Abstract: This paper examines the use of energy-based ETF portfolios, opposed to traditional equity-based portfolios. Amid the recent negative returns of energy ETFs and outbreak of COVID-19 pandemic, we aim to assess 1) which of the US sectors are best to combine with the energy sector, 2) how a sector-based ETF portfolio's risk and return differ from an equity-based one, 3) how COVID-19 affected the sector-based portfolio performance compared to an equity-based one. Monthly data ranging from sector-based ETF and equity prices are sourced from September 2001 to June 2020. Findings suggest 1) the utilities sector to be consistently the most appropriate asset mix for a portfolio comprising the energy sector, 2) an equity-based portfolio was superior in performance than its sector-based counterpart, after adjusting for total and downside risk, 3) both sector- and equity-based portfolios shared similar impacts from COVID-19, with the latter maintaining superior portfolio performance in both pre- and post- COVID-19. Journal: Int. J. of Business Excellence Pages: 295-320 Issue: 3 Volume: 36 Year: 2025 Keywords: energy; exchange-traded fund; ETF; portfolio; equity portfolio; performance evaluation; COVID-19. File-URL: http://www.inderscience.com/link.php?id=146979 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:3:p:295-320 Template-Type: ReDIF-Article 1.0 Author-Name: Malik Abu Afifa Author-X-Name-First: Malik Abu Author-X-Name-Last: Afifa Author-Name: Hien Vo Van Author-X-Name-First: Hien Vo Author-X-Name-Last: Van Author-Name: Trang Le Hoang Van Author-X-Name-First: Trang Le Hoang Author-X-Name-Last: Van Title: Digitalisation, servitisation and financial performance: evidence from small and medium-sized enterprises in Vietnam Abstract: The purpose of this study is to investigate the relationship between digitalisation, servitisation and financial performance in small and medium-sized enterprises in Vietnam from the manager's perspective. The data was collected from 156 questionnaires. Through quantitative analysis technique, we provide some quite new and interesting results. Firstly, the age and size of the enterprise do not support the implementation of servitisation, and they have no impact on improving financial performance based on digitalisation. Secondly, we quantify the positive impact of digitalisation on servitisation. In addition to the positive correlation between digitalisation, servitisation and financial performance, we make a new contribution to the theory from the results of the intermediate analysis. Financial performance will be improved when enterprises apply digital technology to deploy related services. Furthermore, we show that financial performance in manufacturing firms is significantly improved when the level of synergies between digitalisation and servitisation is higher. Journal: Int. J. of Business Excellence Pages: 402-421 Issue: 3 Volume: 36 Year: 2025 Keywords: digitalisation; servitisation; SMEs; performance; Vietnamese market. File-URL: http://www.inderscience.com/link.php?id=146980 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:3:p:402-421 Template-Type: ReDIF-Article 1.0 Author-Name: Ali Alnyeadi Author-X-Name-First: Ali Author-X-Name-Last: Alnyeadi Author-Name: Meor Azli Author-X-Name-First: Meor Author-X-Name-Last: Azli Author-Name: Mohd Faiz Hilmi Author-X-Name-First: Mohd Faiz Author-X-Name-Last: Hilmi Author-Name: Anas Abudaqa Author-X-Name-First: Anas Author-X-Name-Last: Abudaqa Author-Name: Gouher Ahmed Author-X-Name-First: Gouher Author-X-Name-Last: Ahmed Title: Identifying the predictors of business excellence: an empirical evidence from Dubai public entities Abstract: Organisational culture is inclusive of the norms of members within an organisation. These are experienced by the individuals working within an organisation, which describes the environment at an organisation. The organisational culture norms regulate the behaviours of employees working within an organisation and influence how the objectives are accomplished in organisational culture that results in business performance. The current study examines the relationship between organisational culture and business excellence. The main results of the SPSS and PLS-SEM analysis from 338 valid samples demonstrate that empowerment, human resources orientation, improvement orientation, and interdepartmental coordination significantly influence business excellence. In contrast, the external orientation and business excellence relationship did not find any statistical support. Thus, the study benefits managers of organisations to refine cultural orientation to boost business excellence and derive prolific benefits. Journal: Int. J. of Business Excellence Pages: 342-363 Issue: 3 Volume: 36 Year: 2025 Keywords: business excellence; empowerment; improvement orientation; external orientation; business results; Dubai. File-URL: http://www.inderscience.com/link.php?id=146986 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:3:p:342-363 Template-Type: ReDIF-Article 1.0 Author-Name: Meena Bhatia Author-X-Name-First: Meena Author-X-Name-Last: Bhatia Author-Name: Merlin Mythili Nelson Author-X-Name-First: Merlin Mythili Author-X-Name-Last: Nelson Title: Relative importance of various sources of information for equity investment decisions: a demographic study of Indian investors Abstract: The purpose of this paper is to comprehend the relative importance of various sources of information that different groups of investors rely upon while making investment decisions. The paper puts forth the specific significance of certain sources that might help understand the investor psyche of the various investor groups. Questionnaire-based survey research was conducted and responses of 276 respondents were analysed using descriptive statistics and non-parametric tests. The study reveals that while women investors relied more on advice from family, friends, and stockbrokers; investors who worked within the financial investment sector, preferred personal knowledge of the company and analysis and investors who took greater risks, made higher investments and stayed longer holding their stocks relied more on analytical decision-making based on corporate reports. These findings emphasise the benefits of investor profiling according to the various demographics and how it can help investment advisory firms to approach different investor groups. Journal: Int. J. of Business Excellence Pages: 507-529 Issue: 4 Volume: 36 Year: 2025 Keywords: individual investors; corporate annual reports; gender; occupation; investment advisory services; NSE. File-URL: http://www.inderscience.com/link.php?id=147808 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:4:p:507-529 Template-Type: ReDIF-Article 1.0 Author-Name: Jaya Ahuja Author-X-Name-First: Jaya Author-X-Name-Last: Ahuja Author-Name: Vani Narula Author-X-Name-First: Vani Author-X-Name-Last: Narula Title: Influence of organisational climate on employee engagement: personality type as a moderator Abstract: The present study attempts to examine the relationship between overall employee engagement and perceived organisational climate (OC). The study further tries to investigate the impact of type a and type b personality in perceived OC and overall employee engagement. The sample comprised of 229 middle level managers who were representatives of 11 private sector organisations in North India. Data analysis is done through moderated regression. The results outline the role of personality as a moderator between perceived OC and overall employee engagement. The current research instigates the managers to understand the role of personality and its impact on overall employee engagement. The present study is an attempt to provide a new insight in dealing with different personality types, perceived OC and its impact on overall employee engagement. Journal: Int. J. of Business Excellence Pages: 423-436 Issue: 4 Volume: 36 Year: 2025 Keywords: organisational climate; intellectual; social and affective employee engagement; personality; type a and type b; moderator. File-URL: http://www.inderscience.com/link.php?id=147811 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:4:p:423-436 Template-Type: ReDIF-Article 1.0 Author-Name: Tai Thanh Nguyen Author-X-Name-First: Tai Thanh Author-X-Name-Last: Nguyen Author-Name: Cong Van Nguyen Author-X-Name-First: Cong Van Author-X-Name-Last: Nguyen Title: The relationship between environmental disclosure and influencing factors in an emerging market: evidence from Vietnamese enterprises Abstract: This study aims to investigate and identify factors influencing environmental disclosure in an emerging market. Data is collected through a survey from 431 enterprises in Vietnam by convenient non-probability sampling method. The study combines the use of both qualitative and quantitative methods through consultants with the use of statistical methods such as Cronbach's alpha test, exploratory factor analysis (EFA), confirmatory factor analysis (CFA) and tests the linear structural equation model (SEM) to analyse the collected data. Research results have confirmed that seven factors are affecting environmental information disclosure in enterprises. They are staff qualifications, enterprise size, legal regulations, perception of enterprise leaders, industry characteristics, financial resources, and stakeholders. Contrary to many previously published studies, in this study, the audit factor does not affect information disclosure because, in Vietnam, auditing is only required for companies listed on the stock exchange while most Vietnamese enterprises are not listed. Journal: Int. J. of Business Excellence Pages: 457-482 Issue: 4 Volume: 36 Year: 2025 Keywords: environmental information disclosure; enterprise size; financial resources; legal regulations; stakeholders; Vietnam. File-URL: http://www.inderscience.com/link.php?id=147814 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:4:p:457-482 Template-Type: ReDIF-Article 1.0 Author-Name: Sumit Kumar Debnath Author-X-Name-First: Sumit Kumar Author-X-Name-Last: Debnath Author-Name: Puja Khatri Author-X-Name-First: Puja Author-X-Name-Last: Khatri Title: Emotional coping ability and its significant impact on health in nurses: a systematic review Abstract: The coping style represents the ability of a person to use certain styles or groups of coping methods that the person prefers. It is also significant that burnout leads to depletion of energy as a result nurses feel depressed because they cannot efficiently perform their duties. Hence coping mechanisms can play an important role in managing such symptoms. The study aims to make a systematic analysis of the literature related to coping with stress concerning nurses. Articles were searched from the period 2015-2020 using an appropriate database such as Google Scholar, Emerald, PubMed, etc. Keywords such as nurses, coping, and stress were used to search articles. The study considered 31 articles that were appropriate for review. The review also states that the combined effect of emotion and interpersonal relationships at the workplace in coping mechanisms is ignored in most of the study. Hence the review recommends that there is a need for further studies with nurses to evaluate the correlations between coping strategies and variables like personality, workplace relationship, emotions, experiences, and social support factors that are implied in the use of coping strategies. Journal: Int. J. of Business Excellence Pages: 530-552 Issue: 4 Volume: 36 Year: 2025 Keywords: nurses; stress; coping; emotion. File-URL: http://www.inderscience.com/link.php?id=147816 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:4:p:530-552 Template-Type: ReDIF-Article 1.0 Author-Name: Priyadarshini Jayaraj Perumal Author-X-Name-First: Priyadarshini Jayaraj Author-X-Name-Last: Perumal Author-Name: Vaneeta Aggarwal Author-X-Name-First: Vaneeta Author-X-Name-Last: Aggarwal Title: Entrepreneurial knowledge management model: a panacea for start-up failures in emerging markets Abstract: Knowledge is a very crucial and inevitable resource for new ventures to sustain competitive advantage. In this technology-driven dynamic world, the process of knowledge management of start-ups is not efficient enough to meet the competitive demands existing in the market. Huge differences exist between the knowledge management activities between the established firms and new firms. The process of knowledge management in start-ups is a relatively new and least explored area in entrepreneurship. The primary objective is to study the knowledge management process for start-ups through a qualitative approach; the secondary objective is to offer suggestions for knowledge acquisition and improving knowledge management in the start-ups; and the tertiary objective is to develop a model for effective knowledge management process for gaining sustainable competitive advantage. This paper is based on grounded theory. The authors of this study have collected data from ten entrepreneurs running start-ups in Chennai, an emerging market. NVivo 12 Plus qualitative software is used for analysing the data collected through the interview schedule. An entrepreneurial knowledge management model based on the insights and analysis from the interview schedule was developed, and suggestions were given regarding entrepreneurial knowledge management for start-ups. Journal: Int. J. of Business Excellence Pages: 437-456 Issue: 4 Volume: 36 Year: 2025 Keywords: entrepreneurial knowledge management; start-ups; entrepreneurial knowledge management for problem solving; emerging markets; Chennai; qualitative study; new ventures; knowledge management model. File-URL: http://www.inderscience.com/link.php?id=147817 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:4:p:437-456 Template-Type: ReDIF-Article 1.0 Author-Name: Henry Kofi Mensah Author-X-Name-First: Henry Kofi Author-X-Name-Last: Mensah Author-Name: Gilbert Anyowuo Okyere Author-X-Name-First: Gilbert Anyowuo Author-X-Name-Last: Okyere Author-Name: Eric Sie Forenten Author-X-Name-First: Eric Sie Author-X-Name-Last: Forenten Title: Effect of high-performance work systems on employee performance in luxury hotels: a sequential mediation analysis Abstract: This study tested the arguments that the relationship between HPWS and employee performance is channelled sequentially through grit and job resourcefulness, using a dataset from 234 hospitality professionals in star hotels in a developing economy in sub-Saharan Africa. The results demonstrated that HPWSs, grit and job resourcefulness have a direct effect on employee performance. Furthermore, grit and job resourcefulness partially mediate the relationship between HPWSs and employee performance. The results imply that employee performance is a function of the work environment (HR systems) and employee distinguishing qualities. The result is useful for managerial decisions in the hospitality sector. Journal: Int. J. of Business Excellence Pages: 483-506 Issue: 4 Volume: 36 Year: 2025 Keywords: high-performance work systems; HPWSs; grit; job resourcefulness; employee performance. File-URL: http://www.inderscience.com/link.php?id=147818 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:36:y:2025:i:4:p:483-506 Template-Type: ReDIF-Article 1.0 Author-Name: Evripidis P. Kechagias Author-X-Name-First: Evripidis P. Author-X-Name-Last: Kechagias Author-Name: Georgios A. Papadopoulos Author-X-Name-First: Georgios A. Author-X-Name-Last: Papadopoulos Author-Name: Georgios Chatzistelios Author-X-Name-First: Georgios Author-X-Name-Last: Chatzistelios Author-Name: Dimitra Kyriou Author-X-Name-First: Dimitra Author-X-Name-Last: Kyriou Title: The relationship between customer satisfaction and service quality in e-commerce Abstract: In recent years, one of the most common ways for a modern company to find out customer needs and expectations and be aligned with them is to set up a customer satisfaction survey or, even better, a net promoter score survey. In this way, the company has access to the actual 'voice of the customer' and can easily understand the customer s' intentions. The purpose of this paper is to examine the interdependence between customer satisfaction and the quality of services provided in e-commerce towards business process improvement. Particular emphasis will be placed on how the service quality through process improvement intervention enhances customer satisfaction. The methodology used to measure this relation and its impact is the NPS survey. Journal: Int. J. of Business Excellence Pages: 40-57 Issue: 1 Volume: 37 Year: 2025 Keywords: e-commerce; customer satisfaction; service quality; net promoter score; process improvement. File-URL: http://www.inderscience.com/link.php?id=148510 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:1:p:40-57 Template-Type: ReDIF-Article 1.0 Author-Name: Gaurav Jyoti Author-X-Name-First: Gaurav Author-X-Name-Last: Jyoti Author-Name: Himanshu Author-X-Name-First: Author-X-Name-Last: Himanshu Author-Name: Ashu Khanna Author-X-Name-First: Ashu Author-X-Name-Last: Khanna Title: Empirical evidence on the causal relationships between COVID-19 and sustainability: a DEMATEL approach Abstract: The study aims to find out the interrelationship between COVID-19 preventive measures and sustainability indicators. Data was collected from 300 corporate sustainability managers and consultants. The DEMATEL technique has been used. Five dimensions under the COVID-19 preventive measures and three leading sustainability indicators (environmental, social, and governance) along with fifteen sub-indicators are identified. The results reveal that COVID-19 preventive measures significantly influence the environmental and social aspects of sustainability. The interlinkages among sub-indicators of sustainability are also considered. The managers suggest that the pandemic has extended the scope and relevance of sustainability reporting in organisations. The study recommends that countries should not postpone their sustainable development goals (SDGs) due to COVID-19; instead, they should prioritise and synchronise their economic development agendas with these goals. The study also calls for long-term sustainable strategies to be implemented by the corporates so as to navigate towards SDGs. Journal: Int. J. of Business Excellence Pages: 128-146 Issue: 1 Volume: 37 Year: 2025 Keywords: COVID-19 pandemic; corporate sustainability; sustainability reporting; sustainable development; ESG performance; sustainable performance. File-URL: http://www.inderscience.com/link.php?id=148511 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:1:p:128-146 Template-Type: ReDIF-Article 1.0 Author-Name: Gek Siang Tan Author-X-Name-First: Gek Siang Author-X-Name-Last: Tan Author-Name: Kamarulzaman Ab. Aziz Author-X-Name-First: Kamarulzaman Ab. Author-X-Name-Last: Aziz Author-Name: Ng Xin Lin Author-X-Name-First: Ng Xin Author-X-Name-Last: Lin Title: Acceptance of mobile advertising among Gen Z in Malaysia: implications for business sustainability through digitalisation in post-COVID-19 Abstract: The phenomenal growth of smartphone penetration rate is reflected in Malaysia, alluring marketers to deliver mobile advertisements directly to targeted consumers. Although the COVID-19 pandemic has placed many industries to a near stand-still with huge reduction in advertising budget, mobile advertising spending increases. Consumers who stay home spend more time on their mobile devices for work and leisure purposes, giving marketers a great opportunity to deliver marketing messages via mobile devices. However, consumers show negative attitude towards mobile advertising messages, particularly among the young consumers. Using virtual snowball and purposive sampling technique, this study examines the determinants of mobile advertising acceptance among 200 respondents aged between 18-23 years old. Performance expectancy, effort expectancy, social influence, and facilitating conditions are found to be key determinants and collectively explain 63.9% of the variance in mobile advertising acceptance. The findings suggest important managerial implications for businesses aiming to ensure continuity post-COVID-19. Journal: Int. J. of Business Excellence Pages: 58-73 Issue: 1 Volume: 37 Year: 2025 Keywords: acceptance; mobile advertising; Generation Z; Malaysia; business sustainability; digitalisation; COVID-19; UTAUT. File-URL: http://www.inderscience.com/link.php?id=148512 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:1:p:58-73 Template-Type: ReDIF-Article 1.0 Author-Name: Joana Costa Machado Author-X-Name-First: Joana Costa Author-X-Name-Last: Machado Author-Name: Susana C. Silva Author-X-Name-First: Susana C. Author-X-Name-Last: Silva Author-Name: Paulo Duarte Author-X-Name-First: Paulo Author-X-Name-Last: Duarte Author-Name: Carla C. Martins Author-X-Name-First: Carla C. Author-X-Name-Last: Martins Author-Name: João Alexandre Lobo Marques Author-X-Name-First: João Alexandre Lobo Author-X-Name-Last: Marques Title: Modelling the barriers that are preventing e-commerce to thrive - a case study from Portugal Abstract: The identification of barriers for e-commerce to thrive in specific countries is a topic of great interest. This work proposes two models to study the barriers to B2C e-commerce adoption in Portugal, highlighting obstacles less exploited by previous research: the impact of offline shopping pleasure and the influence of the distance to shopping malls on online shopping intent. An online survey was conducted based on different constructs. A multivariate OLS hierarchical regression was used to analyse the proposed models regarding the intention to buy online and the number of online purchases. The results revealed that customer satisfaction is a strong predictor of intent to buy online and that perceived product risk remains a barrier to e-commerce. Consumers living in highly urbanised areas have more propensity to buy online. Helpful information is provided regarding the impact of context, culture, product, and individual barriers, showing that multichannel strategies are best suited for success. Journal: Int. J. of Business Excellence Pages: 101-127 Issue: 1 Volume: 37 Year: 2025 Keywords: online shopping; e-commerce barriers; retail; Portugal. File-URL: http://www.inderscience.com/link.php?id=148513 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:1:p:101-127 Template-Type: ReDIF-Article 1.0 Author-Name: Nejib Ben Moussa Author-X-Name-First: Nejib Ben Author-X-Name-Last: Moussa Title: Examining the relationship between transformational leadership and employee creativity: moderation and mediation across proactive personality and work engagement Abstract: The objective of the article is to identify the effect of transformational leadership on employee creativity in Tunisian SMEs. We conducted a survey of 95 Tunisian SME employees. Smart PLS 3 software was used to test our research hypotheses. The results revealed that transformational leadership is strongly correlated with the employee's creativity. This relationship is reinforced by the effect of mediation of work engagement. The employee's proactive personality moderates the employee's work engagement and creativity. On the other hand, it does not moderate the relationship between transformational leadership and work engagement. Managers should be aware that improving employee creativity through transformational leadership is facilitated by the interaction between proactive personality and work engagement. The originality of our study is that it incorporates both the moderators and mediators who for the first time are studied together to explain the relationship transformational leadership and employee creativity. Journal: Int. J. of Business Excellence Pages: 18-39 Issue: 1 Volume: 37 Year: 2025 Keywords: transformational leadership; employee creativity; work engagement; proactive personality. File-URL: http://www.inderscience.com/link.php?id=148514 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:1:p:18-39 Template-Type: ReDIF-Article 1.0 Author-Name: Lina Yousef Mahmoud Jardaneh Author-X-Name-First: Lina Yousef Mahmoud Author-X-Name-Last: Jardaneh Author-Name: Zahran 'Mohammad Ali' Daraghma Author-X-Name-First: Zahran 'Mohammad Ali' Author-X-Name-Last: Daraghma Title: Bridging credit risk using comprehensive credit analysis: evidence from Palestinian banking sector Abstract: This paper investigates the adoption of the credit analysis techniques that bridges credit risk and provides live evidence on the reality of the Palestinian banks. However, in order to achieve its aims, the study adopted the quantitative approach. It also achieved the required data by designing a questionnaire that targets respondents working at seven banks that work in the Palestinian territories in the West Bank. Out of (248) distributed questionnaire forms, we received (189) completed forms. The findings show that the Palestinian banks follow all the instruments of credit risk analysis and adhere to them to reduce credit risk. This step contributes in creating a strong credit Palestinian banking sector. One of the reasons for this is that Palestine Monetary Authority imposed strict rules and regulations, which the banks follow and adhere to. These results are considered to be positive and of great importance in providing the Palestinian banks with an opportunity to grant credit expansion; and to participate in financing investment development and long term infrastructure projects, as a substitute to financing consumer retail products and short terms loans. Journal: Int. J. of Business Excellence Pages: 74-100 Issue: 1 Volume: 37 Year: 2025 Keywords: credit risk; comprehensive credit analysis; Palestine monetary authority; PMA; Palestine exchange. File-URL: http://www.inderscience.com/link.php?id=148515 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:1:p:74-100 Template-Type: ReDIF-Article 1.0 Author-Name: Dina Khreis Author-X-Name-First: Dina Author-X-Name-Last: Khreis Author-Name: Shafig Al-Haddad Author-X-Name-First: Shafig Author-X-Name-Last: Al-Haddad Title: Entrepreneurial bricolage, new-product development and entrepreneur's creativity Abstract: The main objective of this study is to investigate the impact of entrepreneurial bricolage on new-product development and entrepreneur creativity and investigate if the entrepreneur's creativity mediated the impact of entrepreneurial bricolage on new-product development. The methodology of this research relied on collecting data through a quantitative survey, the population of the study consists of Jordanian entrepreneurs who own micro, small, and medium enterprises (MSMEs) and develop products. A convenient sample of 100 surveys and analysed the data using a Statistical Package for the Social Sciences (SPSS). The study findings showed that an entrepreneurs' creativity mediated the impact of entrepreneurial bricolage on new-product development. Results have also showcased the impact of applying bricolage in entrepreneurial ventures on their ability to gain new-product development advantages, which includes the product's creativity and development speed. This sheds light on the importance of changing managerial policies that do not support bricolage application if needed, to help entrepreneurs gain a competitive advantage in the market. Journal: Int. J. of Business Excellence Pages: 1-17 Issue: 1 Volume: 37 Year: 2025 Keywords: entrepreneurship; bricolage; new-product development; creativity; Jordan. File-URL: http://www.inderscience.com/link.php?id=148516 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:1:p:1-17 Template-Type: ReDIF-Article 1.0 Author-Name: H.M.T.S. Herath Author-X-Name-First: H.M.T.S. Author-X-Name-Last: Herath Title: Driving global success: entrepreneurialness and strategic competency of ICT-born global firms in Sri Lanka Abstract: This study investigates the role of entrepreneurialness-measured through international entrepreneurial culture (IEC) - in enhancing the international performance of ICT-born global firms in Sri Lanka, with strategic competency (SC) as a mediating variable. Based on the dynamic capability view, IEC exhibits five strategic orientations: international entrepreneurial orientation, international market orientation, international learning orientation, international network orientation, and international growth orientation. A cross-sectional online survey of 225 ICT firms was analysed using PLS-SEM. The results confirm that all IEC dimensions significantly influence international performance, and through the mediating effect of SC. The findings offer empirical evidence from a developing country context, highlighting how internally driven dynamic capabilities can enable small firms to overcome resource constraints and succeed globally. The study contributes to the literature by offering a new perspective on the multidimensional IEC model and reinforcing the strategic role of SC in the international expansion of born global firms. Journal: Int. J. of Business Excellence Pages: 1-29 Issue: 5 Volume: 37 Year: 2025 Keywords: born global firms; dynamic capability view; DCV; entrepreneurialness; international entrepreneurial culture; IEC; international performance; Sri Lanka; strategic competency. File-URL: http://www.inderscience.com/link.php?id=149030 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijbexc:v:37:y:2025:i:5:p:1-29 Template-Type: ReDIF-Article 1.0 Author-Name: Elia Oey Author-X-Name-First: Elia Author-X-Name-Last: Oey Author-Name: Hotniar Siringoringo Author-X-Name-First: Hotniar Author-X-Name-Last: Siringoringo Title: Can past research generate future opportunities? - A systematic literature review for consumer behaviour in the service sector Abstract: Research on consumer behaviour is vast as it is crucial for both academia and industry. The service sector gives both challenges and opportunities for research on consumer behaviour. This paper is a systematic literature study on consumer behaviour research in the general service industry, aiming to identify groups of opportunities from previous studies. This study collected articles from the Scopus database from 2001-2020. From 4,229 potential articles, 807 were selected. After two data reductions, the sample was reduced to 232 articles. The articles were then categorised into theme, sub-theme, methods, and domain area. We found that the majority of past studies concentrated more on a diagnostic theme, with a smaller number suggesting improvements. Based on that, we proposed 16 groups of opportunities for future researchers. Three opportunities are specifically for the 'improvement' theme of service research. Four opportunities are specific for the 'diagnostic' theme, while the rest are generic. Journal: Int. J. of Business Excellence Pages: 182-205 Issue: 2 Volume: 37 Year: 2025 Keywords: consumer behaviour; services; systematic literature review; SLR. File-URL: http://www.inderscience.com/link.php?id=149749 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:2:p:182-205 Template-Type: ReDIF-Article 1.0 Author-Name: Sebastiano Di Luozzo Author-X-Name-First: Sebastiano Di Author-X-Name-Last: Luozzo Author-Name: Marco Marino Author-X-Name-First: Marco Author-X-Name-Last: Marino Author-Name: Massimiliano M. Schiraldi Author-X-Name-First: Massimiliano M. Author-X-Name-Last: Schiraldi Title: Human excellence maturity model: leveraging human resource management to achieve operational excellence Abstract: The objective of this paper is to propose a maturity framework in the human resource domain ('human excellence maturity model' - HEMM), with the aim of supporting organisations in achieving operational excellence through the adoption of human resource management (HRM) practices. The paper firstly provides an in-depth and original literature review regarding both HRM practices and the state of the art of human maturity models. Successively, a general maturity framework to assess and improve HRM processes for the achievement of operational excellence is proposed. The model structure allows one to identify the level of organisational maturity through a set of achievements, along with best practices and practical examples to translate the proposed indications into operational practices and to determine the critical areas of improvement for the organisation. Journal: Int. J. of Business Excellence Pages: 237-255 Issue: 2 Volume: 37 Year: 2025 Keywords: human excellence maturity model; HEMM; operational excellence; human factor; business improvement; operations management; supply chain management. File-URL: http://www.inderscience.com/link.php?id=149750 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:2:p:237-255 Template-Type: ReDIF-Article 1.0 Author-Name: Loiy Bani Ismail Author-X-Name-First: Loiy Bani Author-X-Name-Last: Ismail Author-Name: Mohammad Alawamleh Author-X-Name-First: Mohammad Author-X-Name-Last: Alawamleh Author-Name: Anaam Maayah Author-X-Name-First: Anaam Author-X-Name-Last: Maayah Title: Impact of training and development on employee performance and productivity in Jordan Abstract: This paper aims to examine the impact of training and development on employee performance and productivity. A questionnaire was prepared and distributed to a sample of 243 employees from the telecommunications sector in Jordan to examine the impact of training and development on employee performance and productivity. The results of the investigation showed that training and development has a positive impact on employee performance and productivity. The findings indicate that training and development positively influence employee performance and productivity. This research provides a broader perspective that contributes to a deeper understanding of the issue and helps identify effective solutions. This research found that training and development are important for the employee to improve their skills, knowledge, and communication in order to have a positive impact on the telecommunications industry. Journal: Int. J. of Business Excellence Pages: 275-294 Issue: 2 Volume: 37 Year: 2025 Keywords: training and development; employee performance; employee productivity; skills; communication; knowledge. File-URL: http://www.inderscience.com/link.php?id=149751 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:2:p:275-294 Template-Type: ReDIF-Article 1.0 Author-Name: Malik R. Elhaj Author-X-Name-First: Malik R. Author-X-Name-Last: Elhaj Author-Name: Moid U. Ahmad Author-X-Name-First: Moid U. Author-X-Name-Last: Ahmad Title: The psychosocial and economic impact of COVID-19 on the Middle East market Abstract: COVID-19 has emerged as a real threat to global health and economic stability. This has affected the earnings as well as the psychological state of individuals. The governments of various countries have announced various initiatives, schemes and economic relief packages to support the respective economies and its residents. This paper attempts to analyse the impact of COVID-19 and of the government's initiatives on the earnings and psychosocial state of the affected. The research is based on a sample of Middle East respondents and uses the mediation-moderation methodology as the anchor technique for analysis. One of the significant findings of the research is that social media was found to mediate the effect of government schemes and initiatives on the earnings of respondents during COVID-19. Journal: Int. J. of Business Excellence Pages: 168-181 Issue: 2 Volume: 37 Year: 2025 Keywords: COVID-19; economic impact; social impact; Middle East; stress. File-URL: http://www.inderscience.com/link.php?id=149752 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:2:p:168-181 Template-Type: ReDIF-Article 1.0 Author-Name: Anuj Author-X-Name-First: Author-X-Name-Last: Anuj Author-Name: Deepak Kaushal Author-X-Name-First: Deepak Author-X-Name-Last: Kaushal Author-Name: Rajesh Kumar Upadhyay Author-X-Name-First: Rajesh Kumar Author-X-Name-Last: Upadhyay Author-Name: Akhilesh Sharma Author-X-Name-First: Akhilesh Author-X-Name-Last: Sharma Author-Name: Jitendra Chauhan Author-X-Name-First: Jitendra Author-X-Name-Last: Chauhan Title: A study on workcation tourism: buying behaviour and the mediating role of travel intentions during the COVID-19 pandemic: an empirical study in Uttarakhand Abstract: The novel coronavirus (COVID-19) had actually provided the world with a lot of new insights in terms of work culture and status quo. Both employees and employers are comparatively flexible and ready to adapt to the quickly changing dynamics of the scenario. Workcation is one such innovation in terms of working from home yet not staying at home and exploring some tourist destinations. The motive behind such kinds of innovation is basic which is breaking the boredom and monotony of being at home 24/7. The present study is aimed at studying the concept of workcation in the consumers opting for it. The study revolves around the consumer buying behaviour relating to workcation with the assumption that travel intentions are the most crucial intermediate factor which mediates the role of buying behaviour (BB) which is dependent on electronic word-of-mouth, safety trust on destination and the internet service quality. Journal: Int. J. of Business Excellence Pages: 206-223 Issue: 2 Volume: 37 Year: 2025 Keywords: workcation; work-related tourism; buying behaviour; travel intentions; electronic word-of-mouth; eWOM; COVID-19. File-URL: http://www.inderscience.com/link.php?id=149753 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:2:p:206-223 Template-Type: ReDIF-Article 1.0 Author-Name: Jing Du Author-X-Name-First: Jing Author-X-Name-Last: Du Author-Name: Larisa Efimovа Author-X-Name-First: Larisa Author-X-Name-Last: Efimovа Author-Name: Mengze Zhang Author-X-Name-First: Mengze Author-X-Name-Last: Zhang Author-Name: Valeriy Prasolov Author-X-Name-First: Valeriy Author-X-Name-Last: Prasolov Author-Name: Vladislav Ananishnev Author-X-Name-First: Vladislav Author-X-Name-Last: Ananishnev Title: Contradictions in global economic development Abstract: The aim of the study is to demonstrate empirically the convergent and opposing dynamics of modern economic systems in order to assess their socio-economic environment during the COVID-19 pandemic. The study revealed that the market economy and the command-administrative economy both had co-directional and divergent dynamics of economic development, which was reflected in the changes of economic indicators. The study of empirical data showed that GDP, GDP per capita, gross savings, consumer spending, and the share of income of the poorest 20% of the population were changing similarly in Russia and China. At the same time, such indicators as inflation rate, imports of goods and services, external debt and unemployment had opposite trends. The findings show that the command-administrative system is more stable in times of crisis, characterised by greater inflation stability, reduced dependence on imports, and increased equity in income distribution. Journal: Int. J. of Business Excellence Pages: 147-167 Issue: 2 Volume: 37 Year: 2025 Keywords: economic system; market economy; command economy; Russia; China. File-URL: http://www.inderscience.com/link.php?id=149754 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:2:p:147-167 Template-Type: ReDIF-Article 1.0 Author-Name: Mohammad Hasib Uddin Author-X-Name-First: Mohammad Hasib Author-X-Name-Last: Uddin Author-Name: Azmawani Abd Rahman Author-X-Name-First: Azmawani Abd Author-X-Name-Last: Rahman Author-Name: Yuhanis Abdul Aziz Author-X-Name-First: Yuhanis Abdul Author-X-Name-Last: Aziz Author-Name: Mohammad Rezaur Razzak Author-X-Name-First: Mohammad Rezaur Author-X-Name-Last: Razzak Title: Competitive advantage through a combination of sustainable supply chain management practices and dynamic organisational capabilities: a conceptual framework Abstract: Traditional sources of competitive advantage through control of resources are insufficient in a dynamic business world. Hence, organisations need to search for new sources of competitive advantage for growth and survival. The extant literature appears to be skewed in favour of the resource-based theory (RBV). Nevertheless, recent academic discourse reveals that the sustainable supply chain management (SSCM) practices framework along with the dynamic capabilities view (DCV) offer a window into new avenues of competitive advantages for businesses. Therefore, this study leverages both the above theoretical views to propose a conceptual framework that presents a set of propositions linking the three dimensions of SSCM Practices (<i>environmental, social and economic</i>), along with two dimensions of dynamic organisational capabilities (<i>management and technological</i>) arguing that they influence competitive advantage. The outcome of this study is expected to pave the path for empirical studies that may identify new predictors of competitive advantage. Journal: Int. J. of Business Excellence Pages: 256-274 Issue: 2 Volume: 37 Year: 2025 Keywords: competitive advantage; sustainable supply chain management; SSCM practices; dynamic capabilities view; DCV. File-URL: http://www.inderscience.com/link.php?id=149755 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:2:p:256-274 Template-Type: ReDIF-Article 1.0 Author-Name: Naseem Twaissi Author-X-Name-First: Naseem Author-X-Name-Last: Twaissi Author-Name: Jehad Saleh Aldehayyat Author-X-Name-First: Jehad Saleh Author-X-Name-Last: Aldehayyat Author-Name: Moid U. Ahmad Author-X-Name-First: Moid U. Author-X-Name-Last: Ahmad Title: A study on the impact of COVID-19 on the business operations of MSMEs Abstract: COVID-19 has brought in a lot of uncertainty in global businesses, particularly small businesses and startups. The primary objective of the research is to understand more about the impact of COVID-19 and the government's support for the business operations for small businesses in the context of four firm level moderating variables. The study is based on a sample (342 responses) of entrepreneurs/managers from the service oriented small business sector in Jordan. The research found a mismatch between the government's economic relief and the expectations of the small business sector. Another significant finding of the research is that number of owners in a firm and the flexibility in business model of firms are the two variables which moderate the impact of government support on MSME operations. Journal: Int. J. of Business Excellence Pages: 224-236 Issue: 2 Volume: 37 Year: 2025 Keywords: COVID-19; MSME; Jordan; moderation analysis; firm operations. File-URL: http://www.inderscience.com/link.php?id=149756 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:2:p:224-236 Template-Type: ReDIF-Article 1.0 Author-Name: K.P. Paranitharan Author-X-Name-First: K.P. Author-X-Name-Last: Paranitharan Author-Name: Venkataraman Balaji Author-X-Name-First: Venkataraman Author-X-Name-Last: Balaji Author-Name: M.S. Sabitha Author-X-Name-First: M.S. Author-X-Name-Last: Sabitha Author-Name: T. Ramesh Babu Author-X-Name-First: T. Ramesh Author-X-Name-Last: Babu Title: Readiness assessment of integrated manufacturing business excellence model in the Indian manufacturing industry using multi-grade fuzzy approach Abstract: Today manufacturing industries are moving towards quality and manufacturing management practices in an integrated manner for maintaining high-level performance and sustainability. In support of this, an integrated manufacturing business excellence system (IMBES) assessment model is developed, which comprises three levels and consists of ten enablers, divided into 25 criteria for obtaining information about the performance and sustainability readiness of an organisation. To which, the multi-grade fuzzy (MGF) logic approach has been proposed for assessing the performance and sustainability readiness. The ABC manufacturing organisation was taken as a case study to implement the IMBES model. The data were gathered by experts from the ABC and tested using the MGF approach. The IMBES index value was enumerated, and further these enablers were classified using IPA and the weak criteria were identified through PII. The result ensures that the organisation readiness exercise would be suitable for the IMBES model to survive in the competitive market environment. Journal: Int. J. of Business Excellence Pages: 310-331 Issue: 3 Volume: 37 Year: 2025 Keywords: readiness; integrated manufacturing business excellence system; IMBES; multi-grade fuzzy; MGF; performance importance index; PII; importance performance analysis; IPA; sustainability. File-URL: http://www.inderscience.com/link.php?id=149873 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:3:p:310-331 Template-Type: ReDIF-Article 1.0 Author-Name: Mahak Mahajan Author-X-Name-First: Mahak Author-X-Name-Last: Mahajan Author-Name: Hemant Bhanawat Author-X-Name-First: Hemant Author-X-Name-Last: Bhanawat Author-Name: B.P. Bijay Sankar Author-X-Name-First: B.P. Bijay Author-X-Name-Last: Sankar Author-Name: Jai Kumar Sharma Author-X-Name-First: Jai Kumar Author-X-Name-Last: Sharma Title: Competencies and organisational culture: an impact analysis to determine managerial effectiveness Abstract: This study focuses on competencies and their role in increasing employees' effectiveness in the higher educational institutions (HEIs) in Delhi-NCR. Additionally, the significance of organisational culture in improving the performance of these employees was also taken into consideration. This exploratory study has used a structured questionnaire to collect the data from executives, administrative and academic employees as respondents who were chosen from Delhi-NCR using a multi-stage sampling technique. One hundred sixty usable samples were gathered and analysed for factor analysis using SPSS and AMOS version 22.0. The results highlight the association between competencies and managerial effectiveness, which organisational culture improved. It is essential to develop an organisational culture that emphasises the influence of competencies on managerial effectiveness for the organisational success and growth of HEIs. Employees with a true blend of interpersonal and professional competencies and adapting to the organisational culture effectively contribute to the competitive advantage of HEIs, thus adding to the study's novelty. Journal: Int. J. of Business Excellence Pages: 295-309 Issue: 3 Volume: 37 Year: 2025 Keywords: competencies; organisational culture; managerial effectiveness; performance; higher educational institutions; HEIs. File-URL: http://www.inderscience.com/link.php?id=149874 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:3:p:295-309 Template-Type: ReDIF-Article 1.0 Author-Name: Himani Gupta Author-X-Name-First: Himani Author-X-Name-Last: Gupta Author-Name: Miklesh Prasad Yadav Author-X-Name-First: Miklesh Prasad Author-X-Name-Last: Yadav Title: An application of ARIMA model: evidence from selected stocks of export-based countries Abstract: To make today better than yesterday and tomorrow better than today, investors want to invest in those stocks which generate a lucrative return. They can earn good return if they can predict the stock of their interested stocks. We forecast the stock return of top five export economies to check whether there are opportunities for investment. The select countries considered in the study are China, Germany, Hong Kong, the USA, and Japan. Based on the closing price extending from 2001 to 2020, we check the stationarity and forecast stock return applying ADF and ARIMA models respectively. The result reveals that the stock returns of Hong Kong can be forecasted while the stock return of the rest of the countries cannot. The study concludes that an investor can invest in Hong Kong stock to generate an excess return, but they have to be cautious while investing in the rest of constituent stocks. Journal: Int. J. of Business Excellence Pages: 348-360 Issue: 3 Volume: 37 Year: 2025 Keywords: forecasting; export countries; stock return; autoregressive; moving average. File-URL: http://www.inderscience.com/link.php?id=149875 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:3:p:348-360 Template-Type: ReDIF-Article 1.0 Author-Name: P.M. Unnikrishnan Author-X-Name-First: P.M. Author-X-Name-Last: Unnikrishnan Author-Name: Jyoti Tikoria Author-X-Name-First: Jyoti Author-X-Name-Last: Tikoria Author-Name: Arun Kumar Agariya Author-X-Name-First: Arun Kumar Author-X-Name-Last: Agariya Title: Development and validation of business excellence frameworks for Indian manufacturing MSMEs Abstract: The present study aims at exploring the status of business excellence practices, proposing and validating a framework and prioritisation of validated factors for Indian manufacturing MSMEs. A structured methodology was followed for achieving the three-fold objectives of present research work. The findings present the awareness and status of business excellence practices in MSMEs followed by validation of eight factor multidimensional construct of business excellence comprising of factors namely: organisational culture and stakeholder engagement; quality systems and business orientation; self-managed teams with diverse work force; competitiveness and market orientation; result orientation; innovation and continuous improvement; inclusive organisational environment; and leadership and top management commitment; out of these leadership and top management commitment received a higher weightage. The implications for practitioners and policy makers have also been discussed. The novelty of this research work lies in proposing a framework for business excellence assessment of MSMEs for fuelling the growth of Indian economy. Journal: Int. J. of Business Excellence Pages: 387-421 Issue: 3 Volume: 37 Year: 2025 Keywords: business excellence; India; micro, small and medium enterprises; MSMEs; framework; economy. File-URL: http://www.inderscience.com/link.php?id=149876 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:3:p:387-421 Template-Type: ReDIF-Article 1.0 Author-Name: Sadiya Fatima Author-X-Name-First: Sadiya Author-X-Name-Last: Fatima Author-Name: Anupam Ghosh Author-X-Name-First: Anupam Author-X-Name-Last: Ghosh Title: Do online reviews help in perceiving the desired service? A study based on Indian consumers Abstract: Despite the fact that online consumer reviews are becoming increasingly important in marketing literature, research regarding the impact of online consumer reviews is very limited in the Indian context. Existing literature in conjunction with interviews, under the guidance of prospect and uncertainty reduction theory was used to develop foundation for the current study. This research paper aims to conceptualise the impact of online consumer reviews among the Indian consumers in predicting their desired service. It focuses on three vital components of online reviews namely valence, content, and source credibility. Web survey was used for data collection. Pearson correlation and simple linear regression method were used to derive findings of the study. Results reveal that the valence and content of online reviews help consumers to perceive their desired service while the source of the review has no such impact. Based on the findings, theoretical and managerial implications are also presented. Journal: Int. J. of Business Excellence Pages: 361-386 Issue: 3 Volume: 37 Year: 2025 Keywords: electronic word of mouth; e-commerce; online consumer review; perceived desired service; expected service; review valence; review content; source credibility; service quality. File-URL: http://www.inderscience.com/link.php?id=149877 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:3:p:361-386 Template-Type: ReDIF-Article 1.0 Author-Name: K.P. Sandhya Rao Author-X-Name-First: K.P. Sandhya Author-X-Name-Last: Rao Author-Name: Shilpa Praveen Author-X-Name-First: Shilpa Author-X-Name-Last: Praveen Author-Name: Karthik Kudroli Author-X-Name-First: Karthik Author-X-Name-Last: Kudroli Title: Measuring perceived value and customer loyalty of an online retailer using confirmatory analysis with consistent PLS - application of E-Squal model Abstract: Internet technologies enable online retailers to provide products and services to consumers. Superior service quality is crucial to ensure a steady base of loyal satisfied customers. This study measures service quality impact on perceived value and customer loyalty for online transactions using E-Squal model. A survey research design is used where data is collected from 250 respondents using convenience sampling method. Partial least square-structural equation modelling (PLS-SEM) in Smart PLS is used to assess the validity and reliability of the measurement. Composite reliability (CR), factor loading, and average variance extracted (AVE) is used to test the convergent validity. The results of the study indicate that efficiency and privacy were most important dimensions having an impact on the overall loyalty. Findings indicate that speed of online service, easy access and use and safety of customer information are the main attributes that make customers prefer online shopping. Journal: Int. J. of Business Excellence Pages: 332-347 Issue: 3 Volume: 37 Year: 2025 Keywords: e-commerce; electronic commerce; online shopping; customer loyalty; service quality; perceived value; E-Squal. File-URL: http://www.inderscience.com/link.php?id=149878 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:3:p:332-347 Template-Type: ReDIF-Article 1.0 Author-Name: Attia Aman-Ullah Author-X-Name-First: Attia Author-X-Name-Last: Aman-Ullah Author-Name: Azelin Aziz Author-X-Name-First: Azelin Author-X-Name-Last: Aziz Author-Name: Hadziroh Ibrahim Author-X-Name-First: Hadziroh Author-X-Name-Last: Ibrahim Title: New insights on employee retention through employer branding: a multiple mediation study on the healthcare sector in Pakistan Abstract: This study aims to test the employer branding as an antecedent of employee retention along with serial mediation relationship of job satisfaction, organisational identification, and employee loyalty. For the data collection purpose survey method was used and data was collected from 380 doctors from fifteen selected hospitals of Pakistan. This study found a significantly positive relationship between employer branding and employee retention under social exchange theory and organisational identification theory. Also, the findings confirm multiple mediation relationships through job satisfaction, organisational identification, and employee loyalty. Additionally, sequential mediation is confirmed. By paying attention to branding practices healthcare organisations can enhance retain their employees. With this, they can also enhance employees' job satisfaction, identification, and loyalty of employees, which will help improve the retention rates of doctors. Healthcare organisations should have better understanding of employer branding and its impact on employee behaviour in order to retain employees. Journal: Int. J. of Business Excellence Pages: 422-447 Issue: 3 Volume: 37 Year: 2025 Keywords: employer branding; employee retention; job satisfaction; organisational identification; employee loyalty; healthcare sector; Pakistan. File-URL: http://www.inderscience.com/link.php?id=149879 File-Format: text/html File-Restriction: Access to full text is restricted to subscribers. Handle: RePEc:ids:ijbexc:v:37:y:2025:i:3:p:422-447 Template-Type: ReDIF-Article 1.0 Author-Name: Dinesh Rajput Author-X-Name-First: Dinesh Author-X-Name-Last: Rajput Author-Name: Binilkumar Amarayil Sreeraman Author-X-Name-First: Binilkumar Amarayil Author-X-Name-Last: Sreeraman Title: Inclusion, access and accumulation: a study of informal enterprises in India Abstract: This study examines the facets of SDG 8 by assessing the socio-economic access accessible to informal companies in India. The research is founded on the theory of access articulated by Ribot and Peluso (2003). It examines access to credit, institutions, technology, workforce, regional development, and access via social identities by Indian informal firms to assess the inclusive growth of small Indian businesses. We utilised data from the National Sample Survey Organisation (NSSO) regarding the economic characteristics of informal enterprises in India. The quantile regression model was the most effective instrument for analysing the impact of explanatory factors across various degrees of capital accumulation. Our findings indicate that access to capital, institutions, technology, labour, and regional development favourably impacts the growth of informal companies and fosters inclusive growth in India. Nonetheless, access through identities related to gender and social background remains a significant issue that necessitates a focused and comprehensive policy response. Journal: Int. J. of Business Excellence Pages: 1-27 Issue: 6 Volume: 37 Year: 2025 Keywords: capital accumulation; theory of access; Sustainable Development Goal; inclusive growth; women entrepreneurship; small business; India. File-URL: http://www.inderscience.com/link.php?id=150360 File-Format: text/html File-Restriction: Open Access Handle: RePEc:ids:ijbexc:v:37:y:2025:i:6:p:1-27