Template-Type: ReDIF-Article 1.0
Author-Name: Faraj Mazyed Faraj Aldaihani
Author-X-Name-First: Faraj Mazyed Faraj
Author-X-Name-Last: Aldaihani
Title: The mediating effect of customer sociability on the relationship between digital marketing and customer engagement
Abstract:
The focus of the current study is to highlight the impact of digital marketing on customer behaviour. It was hypothesised that mobile marketing and social media marketing have significant effects on customer engagement through customer sociability using a sample of university students. The sample of this study consists of university students in Kuwait. Two-hundred eleven students agreed to participate in the study based on the results of a convenience sampling technique undertaken via online administration of the questionnaire of the study. Data were collected using a questionnaire adapted from previous studies, and analysed by IBM SPSS 25.0 AMOS 22.0. The results indicated that mobile marketing and social media marketing had significant effects on customer satisfaction. Furthermore, the results confirmed that customer sociability significantly mediated the effects of both mobile marketing and social media marketing on customer engagement. It was recommended that firms should paid more attention to digital marketing tools as well as customer sociability to ensure sufficient benefits of digital marketing implementation.
Journal: Int. J. of Business Excellence
Pages: 133-146
Issue: 1
Volume: 34
Year: 2024
Keywords: customer sociability; digital marketing; customer engagement; Kuwait.
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:1:p:133-146

Template-Type: ReDIF-Article 1.0
Author-Name: Younès El Manzani
Author-X-Name-First: Younès El
Author-X-Name-Last: Manzani
Title: Understanding the synergy between quality management and market orientation: a systematic literature review and identification of research avenues
Abstract:
The purpose of the study consists of systematising the current situation of scientific research about the relationship between quality management (QM) and market orientation (MO). Through a systematic literature review, the results show that QM and MO are two synergistic rather than competitive approaches. On the one hand, QM contributes to MO by: 1) facilitating its implementation within the organisation; 2) making its internal processes efficient; 3) supporting its relational marketing process. On the other hand, MO contributes to QM by: 1) providing it with the relevant market information; 2) guiding the internal quality processes; 3) playing an important role in the formulation and implementation of competitive quality-based strategies. Also, the results point out that the synergy between QM and MO could support the firm to create and deliver superior value to the customer, achieve the goal of customer satisfaction, and improve business performance.
Journal: Int. J. of Business Excellence
Pages: 52-84
Issue: 1
Volume: 34
Year: 2024
Keywords: quality management; ISO 9001; TQM; marketing; market orientation; complementarity; synergy; systematic literature review.
File-URL: http://www.inderscience.com/link.php?id=141321
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:1:p:52-84

Template-Type: ReDIF-Article 1.0
Author-Name: A.K.M. Ahasanul Haque
Author-X-Name-First: A.K.M. Ahasanul
Author-X-Name-Last: Haque
Author-Name: Naila Anwar Chowdhury
Author-X-Name-First: Naila Anwar
Author-X-Name-Last: Chowdhury
Author-Name: Md Asadul Islam
Author-X-Name-First: Md Asadul
Author-X-Name-Last: Islam
Author-Name: Md Shahadat Hossain
Author-X-Name-First: Md Shahadat
Author-X-Name-Last: Hossain
Author-Name: Md Atiqur Sarker
Author-X-Name-First: Md Atiqur
Author-X-Name-Last: Sarker
Title: Tracing the route to organisational performance through expatriate leadership effectiveness: the role of emotional, cultural and spiritual intelligence
Abstract:
This study aims to determine the effects of emotional, cultural and spiritual intelligence on organisational performance through expatriate leadership effectiveness. For doing so, a conceptual framework has been designed. Afterwards, data were collected from expatriate managers of various multinational corporations in Kuala Lumpur, Malaysia, through the employment of self-administered questionnaires. The collected data were later analysed through SPSS and SEM. The outcomes indicated that cultural and spiritual intelligence have positive effects on expatriate leadership effectiveness. Furthermore, emotional, cultural and spiritual intelligence and expatriate leadership effectiveness have positive effects on organisational performance. The results have also shown that expatriate leadership effectiveness mediates the relationship between cultural and spiritual intelligence and organisational performance. Implications, limitations and future research directions are discussed.
Journal: Int. J. of Business Excellence
Pages: 31-51
Issue: 1
Volume: 34
Year: 2024
Keywords: leadership; organisational performance; emotional intelligence; cultural intelligence; spiritual intelligence.
File-URL: http://www.inderscience.com/link.php?id=141322
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:1:p:31-51

Template-Type: ReDIF-Article 1.0
Author-Name: Reena Agarwal
Author-X-Name-First: Reena
Author-X-Name-Last: Agarwal
Author-Name: Shalini Nath Tripathi
Author-X-Name-First: Shalini Nath
Author-X-Name-Last: Tripathi
Title: Measuring creativity of prospective workforce: an approach
Abstract:
As the world experiences economic adversities and routine jobs are getting replaced by analytical jobs, fostering creativity among youth is vital. This study was undertaken to assess whether young graduates pursuing professional education, possess higher-order competencies. It attempts to explore the existence of discernible segments of people, based on their possessing higher order competencies and impact of these competencies on creativity element of an individual. Cluster analysis has been deployed to classify respondents into groups and bi-serial correlation to find out positive correlation between various higher-order competencies. The findings revealed that the respondents could be divided into discernible segments and a substantial percentage of youth displayed serious deficiency of competencies.
Journal: Int. J. of Business Excellence
Pages: 85-110
Issue: 1
Volume: 34
Year: 2024
Keywords: creativity; problem solving skills; decision making skills; originality; inquisitiveness; problem identification; mental agility; out of box thinking; experimentation; critical thinking.
File-URL: http://www.inderscience.com/link.php?id=141323
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:1:p:85-110

Template-Type: ReDIF-Article 1.0
Author-Name: Sheetal Kapoor
Author-X-Name-First: Sheetal
Author-X-Name-Last: Kapoor
Author-Name: Dimple Khosla
Author-X-Name-First: Dimple
Author-X-Name-Last: Khosla
Author-Name: Tejinder Sharma
Author-X-Name-First: Tejinder
Author-X-Name-Last: Sharma
Title: COVID-19 and online education: leveraging service-dominant logic perspective
Abstract:
COVID-19 pandemic compelled the educational institutions to go online and the required changeover posed several challenges before the stakeholders. This study applies the concepts of S-D logic to online education, wherein an exchange of knowledge and resources between the service provider (teacher) and the consumers (students) results in 'value co-creation' and 'customer experience'. Online education is one such context and it is presently under-researched. The hypotheses were tested using a quantitative survey of 490 respondents comprising teachers, undergraduate students and parents. Key findings validate that co-creation of value takes place and with exchange of knowledge and skills, the students are the beneficiary, having a positive value co-creation experience towards online classes in a coordinated manner. The conceptual model developed in the study has the potential for replication and extension in other contexts and can serve as the basis for policy formulation on online education.
Journal: Int. J. of Business Excellence
Pages: 1-30
Issue: 1
Volume: 34
Year: 2024
Keywords: SD logic; G-D logic; online education; value co-creation; operant resources; operand resources; corporate ecosystems.
File-URL: http://www.inderscience.com/link.php?id=141324
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Template-Type: ReDIF-Article 1.0
Author-Name: Priya Singh
Author-X-Name-First: Priya
Author-X-Name-Last: Singh
Author-Name: Teena Saharan
Author-X-Name-First: Teena
Author-X-Name-Last: Saharan
Author-Name: D.P. Singh
Author-X-Name-First: D.P.
Author-X-Name-Last: Singh
Title: Addressing the challenges faced by women in Indian airline industry
Abstract:
Women employees face problems related to performance standards and expectations at various levels. Managerial bias impacts the growth of women in the workplace resulting in very few women in the leadership cadre. This study presents an overview of workplace issues faced by women in the Indian aviation industry. In this study, in-depth interviews were conducted at Delhi Airport with the employees of three private Indian airlines. The paper has tried to explain the overall perspective of women employees, their line managers, and the HR personnel pertaining to women-related workplace issues. This study plays a significant role in providing an insight into various workplace issues like the dearth of women leadership, gender discrimination, fewer career growth opportunities, gender-marked work patterns, work-life imbalance, and psychological and sexual harassment in the Indian airline industry. This study might be helpful in bringing significant changes in the airline industry to curtail present issues and challenges.
Journal: Int. J. of Business Excellence
Pages: 111-132
Issue: 1
Volume: 34
Year: 2024
Keywords: Indian airline industry; women employees; workplace issues; discrimination; harassment.
File-URL: http://www.inderscience.com/link.php?id=141332
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:1:p:111-132

Template-Type: ReDIF-Article 1.0
Author-Name: Appolos Nwabuisi Nwaobia
Author-X-Name-First: Appolos Nwabuisi
Author-X-Name-Last: Nwaobia
Author-Name: Ishola Rufus Akintoye
Author-X-Name-First: Ishola Rufus
Author-X-Name-Last: Akintoye
Title: Sustainability practices and competitive advantage: implications for listed manufacturing companies in Nigeria
Abstract:
Scholars and practitioners have interest in the application of sustainability practices (SPR) as a tool for competitive advantage (CA) with many studies elicited, especially in the developed economies but with less emphasis in the manufacturing sector in Nigeria. This study examined the implications of adopting SPR as a tool for competitive advantage by listed manufacturing companies in Nigeria. Desk review with reliance on resource-based, legitimacy and signalling theories were engaged to evaluate the efficacy of SPR in enhancing brand value and reputation towards achieving CA. Benchmarking findings from developed economies, the study concluded that SPR is currently a top demand of stakeholders, and therefore a business imperative, which requires a management team with the updated skills and focus to benchmark global best practices for good results. This study is qualitative in nature, thus, an empirical study on the current state of sustainability practices in Nigeria is required.
Journal: Int. J. of Business Excellence
Pages: 105-124
Issue: 1
Volume: 32
Year: 2024
Keywords: sustainability practices; SPR; competitive advantage; legitimacy theory; corporate social responsibility; ESG; resource-based theory; economic dimension; social dimension.
File-URL: http://www.inderscience.com/link.php?id=135967
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:1:p:105-124

Template-Type: ReDIF-Article 1.0
Author-Name: Anshu Lochab
Author-X-Name-First: Anshu
Author-X-Name-Last: Lochab
Author-Name: Mohammad Salman
Author-X-Name-First: Mohammad
Author-X-Name-Last: Salman
Author-Name: Kiran Mor
Author-X-Name-First: Kiran
Author-X-Name-Last: Mor
Author-Name: Arvind Kumar
Author-X-Name-First: Arvind
Author-X-Name-Last: Kumar
Title: The relationship between fashion consciousness and personality traits of generation Y with moderating effect of social influence: an empirical investigation from India
Abstract:
This study examines the personality traits as the antecedents of fashion consciousness among Gen Y buyers in the context of India, an adobe to the largest number of world's Gen Y buyers. Besides it, this also attempts to evaluate whether the social influence moderates the association between the personality traits and fashion consciousness. The findings indicate that social influence does not moderate the openness to experience and fashion consciousness. While the relationship of consciousness to fashion consciousness, agreeableness to fashion consciousness, and neuroticism to fashion consciousness are weak when social influence is high and vice versa. The interaction effects of extraversion and social influence are significant.
Journal: Int. J. of Business Excellence
Pages: 394-412
Issue: 3
Volume: 32
Year: 2024
Keywords: personality traits; fashion consciousness; Gen Y; social influence; India.
File-URL: http://www.inderscience.com/link.php?id=137253
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:3:p:394-412

Template-Type: ReDIF-Article 1.0
Author-Name: Vibhuti Mittal
Author-X-Name-First: Vibhuti
Author-X-Name-Last: Mittal
Author-Name: T.V. Raman
Author-X-Name-First: T.V.
Author-X-Name-Last: Raman
Author-Name: Gurendra Nath Bhardwaj
Author-X-Name-First: Gurendra Nath
Author-X-Name-Last: Bhardwaj
Title: Financing preferences and decisions - the case of entrepreneurs of micro, small and medium enterprises
Abstract:
The Indian micro, small and medium enterprises (MSMEs) are dealing with the economic consequences of COVID-19 induced lockdowns and demand crisis. Amidst the uncertain environment, financing difficulties are one of the primary concerns for MSME entrepreneurs. The present study intends to assess the financing preferences and external financing decision of MSME entrepreneurs, along with the severity of financing constraints faced by them. The empirical data has been collected from the MSME entrepreneurs of the National Capital Region of India through a structured questionnaire. The results are interpreted through mean analysis, principal component analysis, and stepwise multiple regression analysis. Key findings suggest that firm entrepreneurs follow pecking order behaviour of financing and display hesitance towards new-age financing alternatives. Moreover, various personal and firm attributes are found to be having influence over the financing decision of MSME entrepreneurs. The study contributes to explaining the financing behaviour of MSMEs in the Indian context.
Journal: Int. J. of Business Excellence
Pages: 296-319
Issue: 3
Volume: 32
Year: 2024
Keywords: entrepreneurial finance; MSME financing; financing behaviour; external financing decision; financing preferences.
File-URL: http://www.inderscience.com/link.php?id=137254
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:3:p:296-319

Template-Type: ReDIF-Article 1.0
Author-Name: Preethi Manniledam
Author-X-Name-First: Preethi
Author-X-Name-Last: Manniledam
Author-Name: T. Radha Ramanan
Author-X-Name-First: T. Radha
Author-X-Name-Last: Ramanan
Title: Assessing the impact of business incubation services on companies in Indian university-based incubators
Abstract:
The companies incubated in business incubators are expected to grow availing the services provided by the incubators. When the services provided are matching with the requirements of these companies, the incubation process become effective and the companies will be satisfied. It is seen that certain services are more valued and certain others are not, by the companies which are the clients of these incubators. The study conducted brings out the perception of the companies incubated in the Indian university-based, government funded incubators, about the services offered and the effectiveness of the services. It throws light to the fact that providing some services more effectively can give more satisfied clients, and thus giving suggestions on how the resources available, especially those created with the government support, with the incubator could be used optimally.
Journal: Int. J. of Business Excellence
Pages: 364-379
Issue: 3
Volume: 32
Year: 2024
Keywords: incubator services; perceived effectiveness; perceived need; university based incubators; satisfaction matrix.
File-URL: http://www.inderscience.com/link.php?id=137255
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:3:p:364-379

Template-Type: ReDIF-Article 1.0
Author-Name: Srijith Sreenivasan
Author-X-Name-First: Srijith
Author-X-Name-Last: Sreenivasan
Author-Name: Krishnamurthy Kothandaraman
Author-X-Name-First: Krishnamurthy
Author-X-Name-Last: Kothandaraman
Title: Does agility provide motivation? A comparative study of developer motivation levels between agile and waterfall development methodologies
Abstract:
The objective of this paper is to determine if the motivation level of engineers in agile projects is higher. The factors considered for measuring motivation are job involvement role, job involvement setting and work centrality. A quantitative survey was administrated using an online tool for this study. The research hypothesis was tested using Kruskal-Wallis test, which is a non-parametric test used for determining the statistical significance of population medians. The analysis reveals that the motivation level of engineers as measured by job involvement role and job involvement setting in agile is significantly higher than that of waterfall. However, the motivation level as measured by work centrality dimension did not demonstrate a statistically significant difference between agile and waterfall. The outcome of the study will be useful in the industry while designing improvement initiatives in agile with respect to people management.
Journal: Int. J. of Business Excellence
Pages: 320-338
Issue: 3
Volume: 32
Year: 2024
Keywords: agile; waterfall; software development; employee motivation; lifecycle method; job involvement; work centrality; software engineers.
File-URL: http://www.inderscience.com/link.php?id=137256
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:3:p:320-338

Template-Type: ReDIF-Article 1.0
Author-Name: Pavitra Sahai
Author-X-Name-First: Pavitra
Author-X-Name-Last: Sahai
Author-Name: Pratyush Gupta
Author-X-Name-First: Pratyush
Author-X-Name-Last: Gupta
Author-Name: Sumukh Hungund
Author-X-Name-First: Sumukh
Author-X-Name-Last: Hungund
Title: Influence of perceived usefulness and user generated content on consumer trust to make online purchase decision
Abstract:
With the dawn of the 21st century, the field of marketing has completely transformed and restructured the methodology to ensure companies reach their customer. This paper aims to examine the influence of perceived usefulness and user generated content on consumer trust leading to a consumer purchase decision in the context of digital marketing. Firstly, a rigorous literature review is carried out to identify variables and to develop a conceptual framework. Then, the survey respondents are identified through the snowball sampling method, and data is collected through an online survey. SEM is used to analyse the relationship among the study variables. Finally, the data is analysed using Smart PLS 3.0. The results indicate that user-generated content and perceived usefulness influence consumer trust, which influences consumer buying decisions. The insights gained from the study helps the marketing managers in identifying and developing digital marking strategies to build trust among consumers.
Journal: Int. J. of Business Excellence
Pages: 273-295
Issue: 3
Volume: 32
Year: 2024
Keywords: online purchase decision; perceived usefulness; user generated content; UGC; word of mouth; marketing mix elements; consumer trust.
File-URL: http://www.inderscience.com/link.php?id=137257
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:3:p:273-295

Template-Type: ReDIF-Article 1.0
Author-Name: Effat Sadat Mahboobi Renani
Author-X-Name-First: Effat Sadat Mahboobi
Author-X-Name-Last: Renani
Author-Name: Seyed Fathollah Amiri Aghdaie
Author-X-Name-First: Seyed Fathollah Amiri
Author-X-Name-Last: Aghdaie
Author-Name: Majid Mohammad Shafiee
Author-X-Name-First: Majid Mohammad
Author-X-Name-Last: Shafiee
Title: Making sense of brand: how customer experience leads to brand image and price premium?
Abstract:
This research aims to examine the effect of customer experience on brand image and price premium among home appliance customers. Data were collected from 400 participants by cluster sampling method from selected stores of Iran. Respondents were purchasers of home appliance brands. For data collection, we used a questionnaire, which contained verified items on key research variables, i.e., customer experience, brand image and price premium. Factor analysis and structural equation modelling were applied to test the hypotheses. The results indicated that customer experience has a significant effect on price premium and brand image. Meanwhile, brand image plays a mediating role between customer experience and price premium. Our findings offer several contributions to the existing body of knowledge on the relationship between brand and consumer behaviour. This research allows academics to explain better the impact of customer experience on brand image and intention to pay higher prices for the brand.
Journal: Int. J. of Business Excellence
Pages: 507-522
Issue: 4
Volume: 33
Year: 2024
Keywords: customer experience; price premium; brand image; home appliance industry.
File-URL: http://www.inderscience.com/link.php?id=140585
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:4:p:507-522

Template-Type: ReDIF-Article 1.0
Author-Name: Tarik Saikouk
Author-X-Name-First: Tarik
Author-X-Name-Last: Saikouk
Author-Name: Ahmed Hamdi
Author-X-Name-First: Ahmed
Author-X-Name-Last: Hamdi
Title: Study and analysis of the PFMEA approach for the aerospace manufacturing industries: evidence from aircraft manufacturers
Abstract:
Aeronautics, space and defence industry is characterised by the usage of highly regulated and technically complex inputs. Most regulatory agencies and buyers of products or services in the industry, instruct firms to conduct business with partners that possess a supplier quality management system (SQMS). SQMS includes documented processes and procedures for managing one's suppliers. Keeping this in mind, the present work focuses on demonstrating the implementation of a variant of failure modes and effects analysis (FMEA) which is process FMEA in the aeronautics, space and defence industry. Using an action research methodology, we present and discuss the case of original brand manufacturer (OBM) that has implemented PFMEA to manage supplier's risks. As part of a quality early warning system (QEWS), the approach was implemented for the fairings sub commodity for a total of 11 work packages, five suppliers and one product program. Further, the present work serves as a reference mechanism for practitioners and academicians in aerospace manufacturing industries.
Journal: Int. J. of Business Excellence
Pages: 339-363
Issue: 3
Volume: 32
Year: 2024
Keywords: failure mode and effect analysis; FMEA; risk management; quality management; supplier management; PFMEA.
File-URL: http://www.inderscience.com/link.php?id=137258
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:3:p:339-363

Template-Type: ReDIF-Article 1.0
Author-Name: Alagirisamy Kamatchi Subbiah Sukumaran
Author-X-Name-First: Alagirisamy Kamatchi Subbiah
Author-X-Name-Last: Sukumaran
Title: The impact of leadership styles on group effectiveness in public sector commercial banks
Abstract:
Banking industry was considered to be a stable industry. Previous literature identified leadership behaviour falling into transformational, transactional, and passive styles. The present study examined the relationship between the styles of leadership behaviour of the branch managers of public sector commercial banks and group effectiveness and found that transactional and passive leadership styles of behaviour significantly affected group effectiveness. The present study, however, found that group effectiveness did not affect group performance measured in terms of customer satisfaction. Need was expressed in the previous literature for studies linking leadership age and experience with group effectiveness. Hence, the present study used leadership age and experience as moderators to address this gap and found that leadership age and their total experience did not make any difference on the effect of the transactional style of leadership behaviour on group effectiveness in the commercial banking industry.
Journal: Int. J. of Business Excellence
Pages: 523-545
Issue: 4
Volume: 33
Year: 2024
Keywords: leadership styles; commercial banking industry; transactional leadership; transformational leadership; passive leadership; group effectiveness; customer satisfaction.
File-URL: http://www.inderscience.com/link.php?id=140586
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Template-Type: ReDIF-Article 1.0
Author-Name: Pratap Chandra Mandal
Author-X-Name-First: Pratap Chandra
Author-X-Name-Last: Mandal
Title: Innovation and new product development: opportunities and challenges
Abstract:
Business does not exist without customers. Companies require understanding customer requirements well and offering products accordingly. Products need to be developed based on innovative ideas combined with customer preferences. The study discusses about the various aspects of innovation, the need for innovation to beat the competition, the challenges faced in innovation, organisational requirements, budgeting, and organisational processes for innovation. The study focuses on generating innovative ideas from a number of sources. Innovation is an ever-evolving field and companies require generating innovative ideas and implementing them. To achieve this, companies require a culture of innovation, top management support, motivated employees, and a strong desire to learn even from failed ventures. Both academicians and practitioners will appreciate the importance of innovation in new product development and the organisational practices required for innovation. Based on these approaches, companies will be able to gauge their initiatives and strategies, align their processes, satisfy their customers, and succeed in the competition.
Journal: Int. J. of Business Excellence
Pages: 565-584
Issue: 4
Volume: 33
Year: 2024
Keywords: innovation; new product development; budgeting; organisational processes; cross-functional teams; crowdsourcing.
File-URL: http://www.inderscience.com/link.php?id=140587
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:4:p:565-584

Template-Type: ReDIF-Article 1.0
Author-Name: H. Hartini
Author-X-Name-First: H.
Author-X-Name-Last: Hartini
Author-Name: Tamma Elhachemi
Author-X-Name-First: Tamma
Author-X-Name-Last: Elhachemi
Author-Name: A. Fakhrorazi
Author-X-Name-First: A.
Author-X-Name-Last: Fakhrorazi
Author-Name: Yudi Fernando
Author-X-Name-First: Yudi
Author-X-Name-Last: Fernando
Author-Name: Rusdi Omar
Author-X-Name-First: Rusdi
Author-X-Name-Last: Omar
Author-Name: Muhammad Shabir Shaharudin
Author-X-Name-First: Muhammad Shabir
Author-X-Name-Last: Shaharudin
Title: Knowledge acquisition and innovativeness in the international joint ventures: insights from oil and gas industry in Algeria
Abstract:
The paper aims to investigate the factors that influence international joint ventures (IJV's) knowledge acquisition, and its innovativeness. Data were retrieved through a survey using a self-administered technique. The participants comprised of 126 top managers from oil and gas that involved in IJVs in Algeria. Using PLS-SEM as the statistical tool, the findings show that a relationship does exist between transfer mechanisms and IJV knowledge acquisition. However, knowledge management practices did not indicate any significant influence on IJV knowledge acquisition. Furthermore, the findings also indicate that knowledge acquisition does improve IJV innovativeness. This paper argued that firms that efficiently obtain and utilise new knowledge are more capable of fostering innovation. It is argued that, when IJVs are effective in acquiring new knowledge, they are likely to attain higher innovativeness, enabling them to create new ideas, products or processes.
Journal: Int. J. of Business Excellence
Pages: 470-492
Issue: 4
Volume: 33
Year: 2024
Keywords: knowledge acquisition; knowledge management practices; transfer mechanisms; innovativeness; international joint venture; IJV; Algeria.
File-URL: http://www.inderscience.com/link.php?id=140588
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:4:p:470-492

Template-Type: ReDIF-Article 1.0
Author-Name: Sudheer Reddy
Author-X-Name-First: Sudheer
Author-X-Name-Last: Reddy
Author-Name: Aditya Jadhav
Author-X-Name-First: Aditya
Author-X-Name-Last: Jadhav
Author-Name: Krishna Prasad
Author-X-Name-First: Krishna
Author-X-Name-Last: Prasad
Title: Board gender diversity and corporate social responsibility: evidence from India
Abstract:
This paper investigates the relationship between gender diversity on corporate boards and corporate social responsibility spending. Gender diverse boards positively impact CSR spending as measured by CSR ratio. India's gender quota policy on corporate boards and corporate social responsibility legislation provides a unique setting to study this question. This study examines a sample of 738 Indian firms listed on the national stock exchange spanning the period 2013-2019. First, the study reveals that the presence of women directors increases the CSR spending in Indian firms. In addition, the results show that the presence of women directors in loss-making firms also has a positive impact on CSR spending. This article contributes to the literature on gender diversity on corporate boards in emerging markets.
Journal: Int. J. of Business Excellence
Pages: 380-393
Issue: 3
Volume: 32
Year: 2024
Keywords: board gender diversity; corporate social responsibility; board independence; India.
File-URL: http://www.inderscience.com/link.php?id=137261
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:3:p:380-393

Template-Type: ReDIF-Article 1.0
Author-Name: Meenu Saini
Author-X-Name-First: Meenu
Author-X-Name-Last: Saini
Author-Name: Dev Kumar
Author-X-Name-First: Dev
Author-X-Name-Last: Kumar
Author-Name: Rahul Kumar
Author-X-Name-First: Rahul
Author-X-Name-Last: Kumar
Title: The perceived organisational effectiveness and occupational stress: a study of bank employees
Abstract:
This paper aims to measure and compare employees' perceived organisational effectiveness in selected banks and measure the impact of occupational stress on the perceived organisational effectiveness of employees in selected banks. The authors collected data through questionnaires from 302 employees of selected banks. Analysis of variance and linear regression is employed for testing the hypotheses. Data is analysed by using IBM Statistical Package for Social Science, version 20. The results indicate uniformity in the level of perceived organisational effectiveness of employees. The study further revealed that occupational stress has a negative influence on perceived organisational effectiveness. The present research has focused on the banking sector employees of Haryana State only and can be extended to the other relevant sectors of the economy across India's different states. The management can effectively and efficiently enhance banking operations if the banks' management can reduce the stress level of their employee.
Journal: Int. J. of Business Excellence
Pages: 449-469
Issue: 4
Volume: 33
Year: 2024
Keywords: perceived organisational effectiveness; occupational stress; banking sector; employee.
File-URL: http://www.inderscience.com/link.php?id=140589
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:4:p:449-469

Template-Type: ReDIF-Article 1.0
Author-Name: Vimal Kumar
Author-X-Name-First: Vimal
Author-X-Name-Last: Kumar
Author-Name: Priyanka Chand Bhatt
Author-X-Name-First: Priyanka Chand
Author-X-Name-Last: Bhatt
Author-Name: Vani Suthamathi Saravanarajan
Author-X-Name-First: Vani Suthamathi
Author-X-Name-Last: Saravanarajan
Title: The analysis of Big Five factor personality between Indian academic and industry sector
Abstract:
The purpose of this study to analyse the Big Five factor personality trait model (openness to experience, neuroticism, conscientiousness, extraversion, and agreeableness) between Indian academic and industry sector. The empirical data for this study were drawn from a survey of 158 academicians and 108 firms from India to examine the validity and reliability of the two independent constructs (Indian firms and academia) and five dependent constructs (five factor model of personality). The data were analysed employing independent sample t-test. The findings of this study facilitate to understand how the academia and institution teams emerge and construct a systematic strategic approach in mapping out the actions taken to achieve results, including timeline and milestones. The results lent good support to these hypotheses. The novelty of this research is to consider the dynamic personality to define its characteristics in academics and industries.
Journal: Int. J. of Business Excellence
Pages: 546-564
Issue: 4
Volume: 33
Year: 2024
Keywords: Big Five factor; personality traits; Indian academic sector; Indian industry sector; academia industry collaboration.
File-URL: http://www.inderscience.com/link.php?id=140590
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:4:p:546-564

Template-Type: ReDIF-Article 1.0
Author-Name: Mahesh Caisucar
Author-X-Name-First: Mahesh
Author-X-Name-Last: Caisucar
Author-Name: Rajesh Suresh Prabhu Gaonkar
Author-X-Name-First: Rajesh Suresh Prabhu
Author-X-Name-Last: Gaonkar
Title: A novel hierarchical ranking method for idea screening in new product development
Abstract:
Idea screening is an important stage in the NPD process involving lot of uncertainty causing elements and hence a structured approach like multi-criteria decision-making (MCDM) techniques is required to select the best alternative among available alternatives. The available MCDM methods do not consider the relative importance of all alternative ratings in the decision-making process. This paper proposes a new hierarchical ranking method to select the best alternative by taking in to account the relative weightage of each of alternative rating. The uniqueness of the method lies in the fact that, to get the global weightage for each alternative rating against criteria, the effect of sum of all the alternative rating is taken except for the one under consideration. Case study in manufacturing industry is taken to validate the method using COPRAS G.
Journal: Int. J. of Business Excellence
Pages: 585-601
Issue: 4
Volume: 33
Year: 2024
Keywords: new product development; multi-criteria decision-making; MCDM; ranking method; COPRAS G; fuzzy TOPSIS.
File-URL: http://www.inderscience.com/link.php?id=140591
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:4:p:585-601

Template-Type: ReDIF-Article 1.0
Author-Name: Akanksha Shukla
Author-X-Name-First: Akanksha
Author-X-Name-Last: Shukla
Title: Corporate social responsibility and financial performance of Indian banks: panel data analysis
Abstract:
Studies have been carried out to determine the association between corporate social responsibility (CSR) and financial performance of the firm. Also, the debate whether CSR is relevant for financial firms and banks or not exists. So, the current research attempts to measure the influence of CSR on profitability of the banks. Panel data regression analysis has been conducted on data of 27 banks of India for the crucial period from 2010-2011 to 2018-2019. The findings reveal that the expenditure made on CSR activities significantly influences the profitability of banks measured using profit after tax. However, insignificant effect of CSRE on ROA and ROE of the firm was shown. It provides a validated model which can be used to determine influence of expenditure on social responsibility activities of firms on their financial well-being.
Journal: Int. J. of Business Excellence
Pages: 435-448
Issue: 3
Volume: 33
Year: 2024
Keywords: banks; corporate social responsibility expenditure; fixed effect; Hausman test; panel data; random effect; India.
File-URL: http://www.inderscience.com/link.php?id=140342
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:3:p:435-448

Template-Type: ReDIF-Article 1.0
Author-Name: Irene Wei Kiong Ting
Author-X-Name-First: Irene Wei Kiong
Author-X-Name-Last: Ting
Author-Name: Noor Azlinna Azizan
Author-X-Name-First: Noor Azlinna
Author-X-Name-Last: Azizan
Author-Name: Premjit Singh
Author-X-Name-First: Premjit
Author-X-Name-Last: Singh
Author-Name: Qian Long Kweh
Author-X-Name-First: Qian Long
Author-X-Name-Last: Kweh
Title: Understanding undervalued vs. non-undervalued stocks from the firm characteristics perspective: the case of Malaysia
Abstract:
From the perspective of firm characteristics, this study explores the determinants of the performance of undervalued stocks compared with that of non-undervalued stocks over a ten-year period (2006-2015). The performance of these stocks is significantly and positively affected by operating cash flow, and firm performance decreases along with increasing debt. In this case, both undervalued and non-undervalued tasks should monitor the level of their leverage. These results provide a novel understanding of undervalued stocks and help investors identify firm characteristics that can improve stock performance. These results may also guide firm managers in aligning undervalued or non-undervalued stocks with the characteristics of their firms. The new perspectives offered by this study on the other determinants of stock performance can also benefit future scholars in this field.
Journal: Int. J. of Business Excellence
Pages: 372-392
Issue: 3
Volume: 33
Year: 2024
Keywords: stock performance; firm characteristics; undervalued stocks; non-undervalued stocks; Malaysia.
File-URL: http://www.inderscience.com/link.php?id=140343
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:3:p:372-392

Template-Type: ReDIF-Article 1.0
Author-Name: Vinay Kandpal
Author-X-Name-First: Vinay
Author-X-Name-Last: Kandpal
Author-Name: Veena Dutta
Author-X-Name-First: Veena
Author-X-Name-Last: Dutta
Author-Name: Osamah Ibrahim Khalaf
Author-X-Name-First: Osamah Ibrahim
Author-X-Name-Last: Khalaf
Title: Smarter and sustainable future cities - an extensive literature review
Abstract:
There has been an exponential growth in the population to urban cities from the past few decades. The shift from the rural areas is due to the enormous facilities available in the cities, especially the infrastructure and a mammoth market for jobs. A smart city would be a city with smart people, a smart environment, smart technology, smart energy, smart transportation, smart information technology and communication, and smart governance. This research uses a systematic review of the literature. It focuses on the issues and challenges faced while building and maintaining a smart city as overpopulation is a rising cause of concern. In a smart city, big data and artificial intelligence would create an infrastructure that enhances people's living conditions. It is all about using advanced technology creatively.
Journal: Int. J. of Business Excellence
Pages: 311-323
Issue: 3
Volume: 33
Year: 2024
Keywords: smart city; foreign direct investment; public-private partnership; smartness; sustainable; technology; governance; transportation; information technology; energy; environment.
File-URL: http://www.inderscience.com/link.php?id=140344
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:3:p:311-323

Template-Type: ReDIF-Article 1.0
Author-Name: Rajeesh Viswanathan
Author-X-Name-First: Rajeesh
Author-X-Name-Last: Viswanathan
Author-Name: Mohsin Khan
Author-X-Name-First: Mohsin
Author-X-Name-Last: Khan
Author-Name: N. Sarathlal
Author-X-Name-First: N.
Author-X-Name-Last: Sarathlal
Title: Re-engaging employees during COVID-19 pandemic - with special reference to Indian IT companies
Abstract:
The motive of the study is to analyse the challenges of managers in IT sectors in re-engaging employees during the COVID-19 pandemic a situation when layoff was the buzz across the globe as organisations had come to a standstill. Every sector across the globe was affected and the fear of job uncertainty started looming. To motivate and reengage employees and rebuild trust had become a nightmare in such a scenario where in the future was bleak. In this exploratory study among IT employees, the multistage random sampling method is used to collect the data with a structured questionnaire. It was inferred from the study that the level of job security, adaptability, psychological availability, supportive supervision and employee engagement is low among the employees in this strong assertive situation, but employee reengagement is positively influenced by job security, adaptability, psychological availability, supportive supervision.
Journal: Int. J. of Business Excellence
Pages: 324-340
Issue: 3
Volume: 33
Year: 2024
Keywords: job security; adaptability; psychological availability; supportive supervision; IT companies; COVID-19; re-engagement.
File-URL: http://www.inderscience.com/link.php?id=140345
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:3:p:324-340

Template-Type: ReDIF-Article 1.0
Author-Name: Mohammad Hakkak
Author-X-Name-First: Mohammad
Author-X-Name-Last: Hakkak
Author-Name: Mohammad Hossein Azadi
Author-X-Name-First: Mohammad Hossein
Author-X-Name-Last: Azadi
Author-Name: Khaled Nawaser
Author-X-Name-First: Khaled
Author-X-Name-Last: Nawaser
Author-Name: Haniruzila Hanifah
Author-X-Name-First: Haniruzila
Author-X-Name-Last: Hanifah
Author-Name: Ali Vafaei-Zadeh
Author-X-Name-First: Ali
Author-X-Name-Last: Vafaei-Zadeh
Title: Identifying and ranking the components of entrepreneurship implementation in public universities
Abstract:
The present study was to identify the implementation components of entrepreneurial universities. The components were identified and ranked into five dimensions which are management, services, relationship with society, infrastructure, and output. To determine the weight of the components, type-2 fuzzy analytic hierarchy process (AHP) and decision-making trial and evaluation laboratory (DEMATEL) methods was used. The results indicated that relationship with society was an effective dimension, due to its positive D-R value. Management and infrastructure were considered as the affected ones because of their negative D-R values. Since universities and colleges are facing great paradoxes such as low financial resources, high volume of academic activities, speed and flexibility in development of new fields of study, they are required to find an entrepreneurial answer to the growing imbalance in the relationships between universities and their surrounding environments in order to gain better chances to control their destiny.
Journal: Int. J. of Business Excellence
Pages: 393-420
Issue: 3
Volume: 33
Year: 2024
Keywords: entrepreneur; entrepreneurial university; type-2 fuzzy numbers; analytic hierarchy process; AHP; DEMATEL.
File-URL: http://www.inderscience.com/link.php?id=140346
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:3:p:393-420

Template-Type: ReDIF-Article 1.0
Author-Name: Mohamed Hassan Jaouadi
Author-X-Name-First: Mohamed Hassan
Author-X-Name-Last: Jaouadi
Title: Investigating employee proactivity and organisational innovation through the lens of leader's language and human resource practices
Abstract:
Innovation is the holy grail of an organisation and enables organisation to achieve competitive advantages. Thus, the current study investigate how human resource practices and leaders motivational language impact employee proactivity and organisational innovation. Data were analysed with 295 responses received from employees working in public sector organisations. Findings of the structural equation modelling (SEM) indicate that altogether human resource practices and motivational language theory exhibited substantial variance <i>R</i><SUP align="right"><SMALL>2</SMALL></SUP> 80.1% in employee proactivity. Aside of direct relationship, the moderating effect of employee vitality is investigated and confirmed that the moderating relationship between employee proactivity and organisational innovation will be stronger when employee vitality is higher. The effect size analysis <i>f</i><SUP align="right"><SMALL>2</SMALL></SUP> revealed that empathetic language is the most important construct when measuring employee proactivity. Therefore, importance performance analysis demonstrates that employee proactivity, empathetic language, employee vitality and meaning making language are the core constructs to achieve organisational innovation.
Journal: Int. J. of Business Excellence
Pages: 178-200
Issue: 2
Volume: 34
Year: 2024
Keywords: empathetic language; direction-giving language; meaning-making language; human resource practices; HRP; employee proactivity; organisational innovation.
File-URL: http://www.inderscience.com/link.php?id=141637
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:2:p:178-200

Template-Type: ReDIF-Article 1.0
Author-Name: Smriti Pande
Author-X-Name-First: Smriti
Author-X-Name-Last: Pande
Author-Name: Kriti Priya Gupta
Author-X-Name-First: Kriti Priya
Author-X-Name-Last: Gupta
Title: The relationship between brand experience, brand trust and brand identification in the process of creating brand love
Abstract:
The purpose of this study is to empirically test the relationship between consumerbrand relationship constructs namely brand experience, brand trust, brand identification and brand love amongst Indian young consumers. The conceptual framework formulated based on literature was tested using a total of 352 questionnaires collected from the respondents and empirically analysed using structural equation modelling. The respondents were selected on the basis of convenience sampling in the national capital territory (NCT) of Delhi. The results show that the major driver of brand love and brand identification is brand trust. Brand experience mainly drives brand trust but has no direct impact on brand identification and brand love. However, the relationship between brand experience and brand love is completely mediated through brand trust. Brand identification has a significant direct impact on brand love and it also, partially mediates the relationship between brand trust and brand love.
Journal: Int. J. of Business Excellence
Pages: 264-282
Issue: 2
Volume: 34
Year: 2024
Keywords: apparel; India; consumer; brand experience; brand trust; brand identification; brand love; consumer-brand relationship; young; national capital territory; NCT.
File-URL: http://www.inderscience.com/link.php?id=141638
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:2:p:264-282

Template-Type: ReDIF-Article 1.0
Author-Name: Munmun Mohanty
Author-X-Name-First: Munmun
Author-X-Name-Last: Mohanty
Author-Name: Biswajit Prasad Chhatoi
Author-X-Name-First: Biswajit Prasad
Author-X-Name-Last: Chhatoi
Author-Name: Rajaram Rout
Author-X-Name-First: Rajaram
Author-X-Name-Last: Rout
Title: Impact of socio-demographic factors on the self-assessed financial risk tolerance of investors
Abstract:
Substantial amount of research has been devoted to accurately estimate the risk tolerance of the individual as the suitability of the investment is dependent on it. However, limited amount of attention has been devoted to how individuals assess their own risk tolerance. The logistic regression has been used to determine the strength of predictors among all the demographic factors. It was found that the final equation was reached after four iterations and had gender, age, tax and family structure as the significant factors influencing the risk tolerance of investors. The male respondents were found to assess themselves as more risk tolerant as compared to female respondents and with increase in age the risk tolerance of the individual decreased linearly. However, the impact of tax and family structure, though significant, was not as clear. The wealth advisory industry, which has been heuristics approach to design the client portfolio, will definitely benefit from such insight. Having a clear understanding of the clients' self-assessment of risk will help them in successful delivery of suitability.
Journal: Int. J. of Business Excellence
Pages: 244-263
Issue: 2
Volume: 34
Year: 2024
Keywords: financial risk tolerance; self-assessment; risk avoider; risk taker; logistic regression; binomial response; categorical variable.
File-URL: http://www.inderscience.com/link.php?id=141639
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:2:p:244-263

Template-Type: ReDIF-Article 1.0
Author-Name: Martina Asenova
Author-X-Name-First: Martina
Author-X-Name-Last: Asenova
Author-Name: Juan Llopis
Author-X-Name-First: Juan
Author-X-Name-Last: Llopis
Author-Name: Jose Gasco
Author-X-Name-First: Jose
Author-X-Name-Last: Gasco
Author-Name: Reyes Gonzalez
Author-X-Name-First: Reyes
Author-X-Name-Last: Gonzalez
Title: Electronic word-of-mouth in the hospitality industry: a comparative study in top hotels
Abstract:
Academic researchers have demonstrated the increasing importance of electronic word-of-mouth (eWOM) in recent decades as part of the technological development of the internet. The nature of the hospitality industry means that eWOM has much more influence in comparison with other market sectors. This study aims to analyse eWOM and its main impact in the context of the 150 top hotels and hotel groups included in the latest annual report 'Hotels 325'. The study has two main scopes. The first is the evaluation and justification of the increasing importance of eWOM in the hotel industry. The second is the comparative evaluation of the feedback received by customers using Tripadvisor, one of the most influential platforms, by categorising and quantifying the obtained results. A specific conceptual model including different hypotheses was created to support the main scopes. A regression correlation matrix (Pearson and Spearman) was also introduced to measure the relationship of the results. The conclusions show the overall result of the study and its limitations. The outcome of the research supports the implemented hypothesis and the linear relationship between the values.
Journal: Int. J. of Business Excellence
Pages: 201-225
Issue: 2
Volume: 34
Year: 2024
Keywords: electronic word-of-mouth; eWOM; top hotels; Tripadvisor; client feedback.
File-URL: http://www.inderscience.com/link.php?id=141640
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:2:p:201-225

Template-Type: ReDIF-Article 1.0
Author-Name: Sunildro L.S. Akoijam
Author-X-Name-First: Sunildro L.S.
Author-X-Name-Last: Akoijam
Author-Name: Thokchom Suranjoy Singh
Author-X-Name-First: Thokchom Suranjoy
Author-X-Name-Last: Singh
Title: Investigating the link between supply chain management practices and supply chain performance in food processing industry
Abstract:
The paper examines the relationship between supply chain management practices (SCMPs) and supply chain performance (SCP) in food processing industry. Data were collected from 45 food processing units in India. For analysing SCMP construct, five variables: strategic supplier partnership (SSP), customer relationship (CR), information sharing (IS), information quality (IQ) and postponement (POS) were considered for the study. Correlation was used to analyse the relationship between SCMP and SCP in the food processing industry. The study found that there is a significant relationship between SSP and SCP but no significant relationship between CR, IS, IQ and POS and SCP in the food processing industry. The finding is new as it is the first study that examines the relationship between SCMP and SCP in the food processing industry. The study will be of immense benefit to the food processing industry for improving SCMP thereby enhancing the SCP.
Journal: Int. J. of Business Excellence
Pages: 226-243
Issue: 2
Volume: 34
Year: 2024
Keywords: supply chain management practices; SCMPs; food processing industry; supply chain performance; SCP; strategic supplier partnership; SSP; customer relationship; information sharing; information quality; postponement.
File-URL: http://www.inderscience.com/link.php?id=141641
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:2:p:226-243

Template-Type: ReDIF-Article 1.0
Author-Name: Arabinda Bhandari
Author-X-Name-First: Arabinda
Author-X-Name-Last: Bhandari
Title: Can gift redemption activities make your customer loyal? - A relook into Indian pharmaceutical loyalty program
Abstract:
The purpose of this research article is to address how gift redemption numbers, the number of active chemists, and the number of onboard chemists play an important role in loyalty sales in Indian pharmaceutical organisations. This study has been conducted on 2,698 chemists in three states of India in a 13 months' period. After collecting the sales data, redemption number, the active and inactive chemists of the three states, the data were analysed by using descriptive statistics, Pearson's correlations, and regression through SPSS software. This research finding indicates that there is a statistically significant positive correlation between the numbers of active chemists and sales outcomes of a loyalty program. There is a negative correlation between the numbers of inactive chemists with retail loyalty sales and there is no significant correlation with the gift redemption number on pharmaceutical organisations' sales outcomes.
Journal: Int. J. of Business Excellence
Pages: 147-177
Issue: 2
Volume: 34
Year: 2024
Keywords: loyalty program; chemist; OTC product; sales outcome; pharmaceutical.
File-URL: http://www.inderscience.com/link.php?id=141642
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Template-Type: ReDIF-Article 1.0
Author-Name: Amjad Fahed Nahar Tweiqat
Author-X-Name-First: Amjad Fahed Nahar
Author-X-Name-Last: Tweiqat
Title: The effect of human resource management sustainability on talent retention: SEM approach
Abstract:
This study aims to investigate the effect of human resource management sustainability on talent retention strategies in Jordanian commercial banks. A quantitative approach was done through a questionnaire-based survey. The sampling unit included the 139 top administrations in five Jordanian commercial banks. A structural equation modelling is conducted to achieve study objectives. Findings confirm that the employability has a significant positive effect on talent retention strategies (training and development, job security) in Jordanian commercial banks, and individual responsibility has a significant positive effect on talent retention strategies (training and development, job security) in Jordanian commercial banks. Finally, work-life balance has a significant positive effect on talent retention strategies (training and development, job security) in Jordanian commercial banks. The study recommends interested scholars to investigate and examine the effect of human resource management sustainability on achievement motivation for employees among other Jordanian service sectors or industrial fields.
Journal: Int. J. of Business Excellence
Pages: 421-434
Issue: 3
Volume: 33
Year: 2024
Keywords: human resource management sustainability; talent retention strategies; structural equation modelling; Jordanian commercial banks.
File-URL: http://www.inderscience.com/link.php?id=140366
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:3:p:421-434

Template-Type: ReDIF-Article 1.0
Author-Name: Faraj Mazyed Faraj Aldaihani
Author-X-Name-First: Faraj Mazyed Faraj
Author-X-Name-Last: Aldaihani
Title: Moderating role of customer empowerment on the relationship between CRM approaches and customer loyalty in banking industry of Kuwait
Abstract:
This study aimed to examine the moderating role of customer empowerment on the relationship between customer relation management (CRM) approaches and customer loyalty in banking industry of Kuwait. The data collection of the study was done through the survey strategy from the sample selected based on convenience sampling strategy. The collected data from 414 respondents were analysed through the SEM-AMOS. The results show that the CRM approaches such as information sharing, customer involvement, knowledge management and technology-based CRM have significant impact on customer loyalty in the case of Kuwaiti banking industry. However, the study has identified no moderating role of customer empowerment on the relationship between customer relation management (CRM) approaches and customer loyalty in banking industry of Kuwait. Discussions and implications of the study have been outlined.
Journal: Int. J. of Business Excellence
Pages: 341-371
Issue: 3
Volume: 33
Year: 2024
Keywords: customer relation management; CRM; customer empowerment; customer loyalty; convenience sampling; banking industry; Kuwait.
File-URL: http://www.inderscience.com/link.php?id=140369
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:3:p:341-371

Template-Type: ReDIF-Article 1.0
Author-Name: Vinod Madhavan
Author-X-Name-First: Vinod
Author-X-Name-Last: Madhavan
Author-Name: Simon George
Author-X-Name-First: Simon
Author-X-Name-Last: George
Title: Do young travellers perceive rich media ads to be intrusive? Evidence from India
Abstract:
This paper investigates the role of respect in developing an attitude towards brands, the website of the publisher and online advertising of young travellers when subjected to intrusive advertising. In an experimental design framework, data was gathered from 322 young Indian travellers. The findings suggest perceived respect fully mediates the relation between perceived ad intrusiveness and attitude towards brand and online advertisement. Whereas, the relationship between perceived ad intrusiveness and attitude towards website is partially mediated by perceived respect. Managers should adopt a balanced view and switch to congruent advertisements. Various managerial and theoretical contributions are outlined. The study draws on the developing literature on the link between ad intrusiveness and attitude formation towards brands and the emerging literature on online advertising. The results indicate a strong relationship between respect and ad intrusiveness in the context of online advertisements in destination marketing.
Journal: Int. J. of Business Excellence
Pages: 493-506
Issue: 4
Volume: 33
Year: 2024
Keywords: respect; perceived intrusiveness; young Indian travellers; brand attitude; attitude towards website; India.
File-URL: http://www.inderscience.com/link.php?id=140631
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:4:p:493-506

Template-Type: ReDIF-Article 1.0
Author-Name: Khurram Ajaz Khan
Author-X-Name-First: Khurram Ajaz
Author-X-Name-Last: Khan
Author-Name: Mohammed Anam Akhtar
Author-X-Name-First: Mohammed Anam
Author-X-Name-Last: Akhtar
Author-Name: Pankaj Kumar Tripathi
Author-X-Name-First: Pankaj Kumar
Author-X-Name-Last: Tripathi
Author-Name: John Amoah
Author-X-Name-First: John
Author-X-Name-Last: Amoah
Title: COVID-19, how does it affected individuals perceived financial behaviour and perceived financial knowledge: an introspective analysis
Abstract:
COVID-19 has affected human lives across the globe and emerged as one of the most significant tragedies. The psychological impact of the pandemic has led to significant behavioural changes. The financial markets and financial institutions are no exception to this behavioural change. However, the authors were not able to find any conclusive research available in the context of India wherein an introspective analysis of this behavioural shift is done. Hence, the present study would be the first of its kind when it comes to the examination of change in financial behaviour and financial knowledge by the individuals of different demographic cohorts. The findings of the study revealed that age, education level, and the number of financial dependents are the key demographic characteristics affecting financial behaviour and financial knowledge during the pandemic and post-pandemic induced lockdown.
Journal: Int. J. of Business Excellence
Pages: 283-304
Issue: 3
Volume: 34
Year: 2024
Keywords: COVID-19; psychological; financial behaviour; financial knowledge; financial fragility; demographic.
File-URL: http://www.inderscience.com/link.php?id=143191
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:3:p:283-304

Template-Type: ReDIF-Article 1.0
Author-Name: Burak Keskin
Author-X-Name-First: Burak
Author-X-Name-Last: Keskin
Author-Name: Bilgehan Tekin
Author-X-Name-First: Bilgehan
Author-X-Name-Last: Tekin
Title: Performance evaluation of companies trading in Turkey Borsa Istanbul technology index with TOPSIS and COPRAS methods
Abstract:
Technology companies play an essential role in determining countries' global policies, expanding the base of higher-wage jobs, increasing tax revenues and promoting balanced economic growth. Therefore, technology companies' financial performances, whose number and success are becoming more important nowadays, should be measured and followed continuously. Measuring companies' financial performance is also critical for determining potential investors' alternatives before and during the stock investment and making the best decision. In this study, the financial performance of technology companies included in the Borsa Istanbul (BIST) technology index (XUTEK) has been determined by multi-criteria decision-making methods based on financial ratios. TOPSIS and COPRAS methods were used in the study, and the five years data between 2015-2019 were considered. The companies' success ranking was made using these two methods for each year. According to the results, the average correlation between the two methods was found as 98%. Based on the five-year period, the most successful companies were LINK computer and DATAGATE computer, respectively. Additionally, the companies that carried out the worst performance were the ESCORT computer and NETAS in all years.
Journal: Int. J. of Business Excellence
Pages: 396-416
Issue: 3
Volume: 34
Year: 2024
Keywords: financial performance; technology companies; TOPSIS; COPRAS; financial ratios.
File-URL: http://www.inderscience.com/link.php?id=143192
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:3:p:396-416

Template-Type: ReDIF-Article 1.0
Author-Name:  Preeti
Author-X-Name-First: 
Author-X-Name-Last: Preeti
Author-Name: Supriyo Roy
Author-X-Name-First: Supriyo
Author-X-Name-Last: Roy
Title: Performance measurement of Indian banking system: non-radial data envelopment analysis approach
Abstract:
Global economy coupled with real time banking reforms in area of asset quality, capital adequacy, and diversification of operations, it is critical for any banks to continuously monitor their operational efficiency. It is imperative for Indian banking system to consider multiple factors affecting bank's performance while measuring efficiency. Traditional methods like ratio analysis are no more a workable solution for measurement of overall efficiency. Under this backdrop, academic researchers and business managers continuously opt for data envelopment analysis (DEA) models as one of the popular approaches to analyse and evaluate performance. Present study intends to compute efficiency of Indian banks by employing non-traditional (non-radial) DEA model. Comparison of efficiency values between banking ownership with focus on offering improvement plan for inefficient banks is one of the significant contributions of this study. The outcome of the study points towards improvement initiative(s) that may serve as future reform policies in banking context.
Journal: Int. J. of Business Excellence
Pages: 335-356
Issue: 3
Volume: 34
Year: 2024
Keywords: data envelopment analysis; DEA; Indian; banking system; non-radial model; operational efficiency; performance measurement.
File-URL: http://www.inderscience.com/link.php?id=143193
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:3:p:335-356

Template-Type: ReDIF-Article 1.0
Author-Name: Isha Chhabra
Author-X-Name-First: Isha
Author-X-Name-Last: Chhabra
Author-Name: Seema Gupta
Author-X-Name-First: Seema
Author-X-Name-Last: Gupta
Author-Name: V.K. Gupta
Author-X-Name-First: V.K.
Author-X-Name-Last: Gupta
Title: The impact of state ownership on the performance of disinvested public sector enterprises
Abstract:
Disinvestment as a part of economic reforms was introduced to improve performance of public sector enterprises, budget the fiscal deficit and encourage inflow of domestic and global capital. Therefore, the study intends to investigate the effect of state ownership on disinvested public sector enterprise's financial performance. Second objective is to examine the factors that affect equity ownership hold by the government in disinvested public sector enterprises. The sample of 30 public sector enterprises has been studied from 1996-2018 and a static model approach was employed. The results confirm that there is a negative impact of state ownership on performance parameters. The study finds a negative relationship between return on equity, leverage and state ownership. The results imply that government should not hold high ownership as it has a detrimental impact on the performance of PSEs. Further, the factors, return on equity, leverage negatively affect the equity ownership in disinvested PSEs. It was found the government prefers to disinvest profitable firms as such firms would generate revenue. Also, the government does not favour the firms with high debt structures as keeping more ownership in such firms could bring financial difficulties for the government.
Journal: Int. J. of Business Excellence
Pages: 377-395
Issue: 3
Volume: 34
Year: 2024
Keywords: financial performance; profitability; public sector enterprises; PSEs; state ownership; disinvestment.
File-URL: http://www.inderscience.com/link.php?id=143194
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:3:p:377-395

Template-Type: ReDIF-Article 1.0
Author-Name: Zoltán Gál
Author-X-Name-First: Zoltán
Author-X-Name-Last: Gál
Author-Name: Devesh Singh
Author-X-Name-First: Devesh
Author-X-Name-Last: Singh
Title: Impact of FDI on economic growth, re-industrialisation and regional disparities in emerging Europe - the case of the Hungarian regions
Abstract:
The paper examines the nexus of FDI inflow, the FDI dispersion among companies, and GDP per capita along with the selected socio-economic variables, and re-industrialisation in the Hungarian regions. The paper uses the NUT 3 level data from 2001 to 2018 and employs the generalised method of moments (GMM) in regions characterised by the different phases of industrialisation. The econometric analysis confirms three variations of bidirectional IFDI, GDP growth and FDI dispersion nexus which can be explained by the fact that the positive effect of FDI-driven growth is spatially concentrated according to the different regional patterns of industrialisation. Both the 'FDI-driven growth hypothesis' and the 'GDP growth-driven FDI hypothesis' have been confirmed under certain regional conditions. The results show that the FDI-driven growth model of CEE is not sufficient to ensure the long-term prosperity of regions since the positive effect of FDI-driven economic growth is only short-term and spatially concentrated, further exacerbating territorial inequalities.
Journal: Int. J. of Business Excellence
Pages: 305-334
Issue: 3
Volume: 34
Year: 2024
Keywords: foreign direct investment; FDI; reindustrialisation; economic growth; regional disparities; Central and Eastern Europe; Hungarian regions; generalised method of moments; GMM.
File-URL: http://www.inderscience.com/link.php?id=143195
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:3:p:305-334

Template-Type: ReDIF-Article 1.0
Author-Name: Ashwarya Kapoor
Author-X-Name-First: Ashwarya
Author-X-Name-Last: Kapoor
Author-Name: Rajiv Sindwani
Author-X-Name-First: Rajiv
Author-X-Name-Last: Sindwani
Author-Name: Manisha Goel
Author-X-Name-First: Manisha
Author-X-Name-Last: Goel
Title: Assessing inhibitors to adoption of m-wallet: a BWM approach
Abstract:
The purpose of this study is to propose a novel multi-criterion approach for assessment of inhibitors to mobile wallet (m-wallet) adoption among consumers. Nine barriers to m-wallet adoption are explored through systematic review of literature and discussion with expert. A relatively new and efficacious multi criterion decision making approach named best worst method (BWM) has been proposed to prioritise the hindrances in the adoption of m-wallet. Sensitivity analysis has been conducted to inspect the robustness of the study. Analysis revealed risk barrier, usage barrier and value barrier as the top three inhibitors to acceptance of m-wallet. Examination of the literature indicates that this study is among the pioneer studies to prioritise inhibitors to m-wallet acceptance using BWM. Current study provides valuable insights to the managers about the barriers to be focused upon while framing strategies, resulting in increase in the number of m-wallet users. The study will also provide framework for academicians to carry out further research in the field of mobile wallets.
Journal: Int. J. of Business Excellence
Pages: 433-455
Issue: 4
Volume: 32
Year: 2024
Keywords: mobile wallet; inhibitors; systematic literature review; barriers; best worst method; BWM; prioritisation.
File-URL: http://www.inderscience.com/link.php?id=137567
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:4:p:433-455

Template-Type: ReDIF-Article 1.0
Author-Name: Clarence Hung
Author-X-Name-First: Clarence
Author-X-Name-Last: Hung
Author-Name: A.K. Siti-Nabiha
Author-X-Name-First: A.K.
Author-X-Name-Last: Siti-Nabiha
Title: The design and use of performance management systems in China's innovative start-ups using GLOBE cultural and leadership elements: a proposed conceptual framework
Abstract:
The purpose of this paper was to develop a conceptual framework to examine the 'type' and 'design and use' of performance management systems (PMSs), including the influence of 'national culture' and 'leadership behaviours' on PMSs in China's innovative start-up companies. The proposed conceptual framework was developed based on extensive analysis of the literature, and the utilisation of the GLOBE cultural theory to explain the attributes, behaviours and practices of Chinese start-up managers. It is believed that these characteristics influence the start-up managers' decision-making regarding how to manage and control their organisations. The cultural dimension scores were used to analyse manager behaviours, and three theoretical propositions were derived from the conceptual framework. The propositions and framework developed can contribute to the body of knowledge on PMSs in small, technology-based, non-Western organisations, specifically innovative start-ups in China.
Journal: Int. J. of Business Excellence
Pages: 413-432
Issue: 4
Volume: 32
Year: 2024
Keywords: performance management system; PMS; management control; innovative start-up; Chinese culture; China.
File-URL: http://www.inderscience.com/link.php?id=137568
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:4:p:413-432

Template-Type: ReDIF-Article 1.0
Author-Name: Deepali Anand
Author-X-Name-First: Deepali
Author-X-Name-Last: Anand
Author-Name: Alka Munjal
Author-X-Name-First: Alka
Author-X-Name-Last: Munjal
Title: Effect of sustainable competitive advantage on business excellence in the hotel industry
Abstract:
The purpose of this paper is to establish and study the impact of sustainable competitive advantage (cost leadership and differentiation) on business excellence in star-rated hotels. This will further help the top management define internal strategies that drive the organisation according to the adopted competitive strategy. Under descriptive research through survey method, a sample of 220 executives (top and middle management) from different star-rated hotels in NCR was taken. Structural equation modelling as a technique was adopted to conduct the analysis of the data obtained through the survey. Among the research results, it is worth focusing on the scale validation and testing of hypothesis that accentuated that competitive advantage (cost leadership and differentiation) has a significant impact on the formulation of business excellence strategies. Economies of scale, technology, partnership in the supply chain are important predictors of cost leadership; relation-building, service innovation and quality, brand image are predictors of differentiation. A clear understanding of the hotels on competitive strategies to be followed helps formulate internal business excellence strategies for success and higher profitability.
Journal: Int. J. of Business Excellence
Pages: 545-560
Issue: 4
Volume: 32
Year: 2024
Keywords: business excellence; cost leadership; differentiation; hotel industry; tourism sector.
File-URL: http://www.inderscience.com/link.php?id=137569
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:4:p:545-560

Template-Type: ReDIF-Article 1.0
Author-Name: Mohammad Hakkak
Author-X-Name-First: Mohammad
Author-X-Name-Last: Hakkak
Author-Name: Khaled Nawaser
Author-X-Name-First: Khaled
Author-X-Name-Last: Nawaser
Author-Name: Ali Vafaei-Zadeh
Author-X-Name-First: Ali
Author-X-Name-Last: Vafaei-Zadeh
Author-Name: Haniruzila Hanifah
Author-X-Name-First: Haniruzila
Author-X-Name-Last: Hanifah
Author-Name: Samira Mohammadian
Author-X-Name-First: Samira
Author-X-Name-Last: Mohammadian
Title: Strategy identification and prioritisation via blue ocean: evidence from an emerging country
Abstract:
The blue ocean strategy is a way to eliminate competition by creating a new market environment. Therefore, the present research has been devoted to creating a blue ocean space in the Sepahan Isfahan Cement Company. The present study's statistical sample consists of 15 experts of the company who were identified by non-probability snowball sampling method. This study's main statistical method is the one-sample t-test and the hierarchical analysis. Results identified 18 strategies for creating a blue ocean, involving one elimination, two reductions, ten amplification and five creation strategies. The known strategies were also prioritised in the form of six ways of breaking the boundaries of competition. The option of paying attention to the product's functional/emotional characteristics was determined as the highest priority with a value of 0.234.
Journal: Int. J. of Business Excellence
Pages: 456-477
Issue: 4
Volume: 32
Year: 2024
Keywords: blue ocean; value-creation innovation; six market redemarcation routes; emerging country.
File-URL: http://www.inderscience.com/link.php?id=137570
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:4:p:456-477

Template-Type: ReDIF-Article 1.0
Author-Name: Shantanu Trivedi
Author-X-Name-First: Shantanu
Author-X-Name-Last: Trivedi
Author-Name: Saurav Negi
Author-X-Name-First: Saurav
Author-X-Name-Last: Negi
Author-Name: Neeraj Anand
Author-X-Name-First: Neeraj
Author-X-Name-Last: Anand
Title: 'Sustainable packaging' in fresh food supply chain: case of kiwi fruit supply chain in Uttarakhand
Abstract:
The purpose of this paper is to give an insight into the role of sustainable packaging in the supply chain of perishable food items. The paper mainly illustrates the core importance of the packaging of fresh fruits acting as a strategic component in increasing and enhancing the overall sustainability and performance activities of the entire supply chain in delivering the fresh fruit safely without hampering and degradation of the quality from the farm to fork. To achieve and adopt sustainability in packaging, a case of selected fruit (kiwi) in the Uttarakhand state of India has been discussed in this paper. The findings of this research shows how new packaging design can be adopted and strategise to achieve sustainability in the food supply chain, which would help to understand and comprehend the different proactive integrated approaches in packaging development processes to enhance eco-efficiency and shelf life along the supply chain.
Journal: Int. J. of Business Excellence
Pages: 500-521
Issue: 4
Volume: 32
Year: 2024
Keywords: sustainable packaging; sustainable supply chain management; innovative packaging; fresh food supply chain; biodegradable packaging.
File-URL: http://www.inderscience.com/link.php?id=137571
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:4:p:500-521

Template-Type: ReDIF-Article 1.0
Author-Name: Malik Abu Afifa
Author-X-Name-First: Malik Abu
Author-X-Name-Last: Afifa
Author-Name: Nha Minh Nguyen
Author-X-Name-First: Nha Minh
Author-X-Name-Last: Nguyen
Author-Name: Hien Vo Van
Author-X-Name-First: Hien Vo
Author-X-Name-Last: Van
Title: Consequences of COVID-19 on Vietnamese extractive industry: empirical evidence
Abstract:
This research aims to investigate the change of corporate performance of extractive listed corporates in Vietnam, and to test theories on the capital structure by considering the influence of COVID-19 pandemic. Our sample comprises Vietnamese extractive corporates listed on HOSE, HNX and Upcom. Using GMM estimation method, the findings demonstrate that there is a negative and substantial influence of leverage on discretionary and non-discretional performance, which suitable for trade-off theory and pecking-order theory. However, COVID-19 pandemic does not seriously impact the extractive corporate performance. Additionally, Vietnamese extractive corporates tend to use earnings management to reduce the influence of COVID-19 pandemic.
Journal: Int. J. of Business Excellence
Pages: 417-430
Issue: 3
Volume: 34
Year: 2024
Keywords: firm performance; COVID-19 pandemic; Vietnam; extractive industry; trade-off theory; pecking-order theory.
File-URL: http://www.inderscience.com/link.php?id=143203
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:3:p:417-430

Template-Type: ReDIF-Article 1.0
Author-Name: Monica Shukla
Author-X-Name-First: Monica
Author-X-Name-Last: Shukla
Author-Name: Ravi Shankar
Author-X-Name-First: Ravi
Author-X-Name-Last: Shankar
Title: Analysing critical success factors for smart manufacturing system adoption in Indian SMEs
Abstract:
In recent years, manufacturing has evolved to a level where it is now more intelligent, flexible, mass-customised, highly productive and possesses better quality. For this, smart manufacturing systems (SMS) is applied to radically improve productivity and product innovation. The paper tries to take a step closer towards this revolution by finding the critical success factors (CSFs) for the adoption of SMS in Indian small and medium enterprises (SMEs) and is analysed using the 'fuzzy extended analytical hierarchal process (FEAHP) approach. Amongst the ranked factor, it is found that factors at the strategic level like government initiatives (C1), Future vision of organisations (C2), and regularity compliance (C5) are the most promising ones. The study results will help the decision-makers or managers of the enterprises to make decisions analytically and focus on the significant factors responsible for such technological change.
Journal: Int. J. of Business Excellence
Pages: 522-544
Issue: 4
Volume: 32
Year: 2024
Keywords: critical success factors; smart manufacturing system; fuzzy extended AHP; small and medium enterprises; managerial aspects.
File-URL: http://www.inderscience.com/link.php?id=137572
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:4:p:522-544

Template-Type: ReDIF-Article 1.0
Author-Name: Saeed Zeinalpour Ahrabi
Author-X-Name-First: Saeed Zeinalpour
Author-X-Name-Last: Ahrabi
Author-Name: Soroush Avakh Darestani
Author-X-Name-First: Soroush Avakh
Author-X-Name-Last: Darestani
Title: A roadmap for lean production tools implementation
Abstract:
The purpose of this study is to identify the tools for implementing lean production. Also, providing a suitable roadmap for the implementation of lean production tools is another purpose of this research. This study examined the priority of using various lean tools with the focus on achieving lean production goals in Supplying Automotive Parts Company (SAPCO). At first, various tools of lean production were extracted using library research. They were reviewed and prioritised by analytic network process (ANP). In the next step, the interactions of the effectiveness and susceptibility of lean tools has been extracted through decision-making trial and evaluation laboratory (DEMATEL) method. By analysing the obtained results, a suitable roadmap for the implementation of lean manufacturing tools [including personnel (continuous improvement, performance management, organising), Kaizen, value stream map, 5S, standard work, productive maintenance, pull system, Jidoka, single minute exchange of die, Heijunka and continuous flow] has been presented.
Journal: Int. J. of Business Excellence
Pages: 478-499
Issue: 4
Volume: 32
Year: 2024
Keywords: lean production; analytic network process; ANP; DEMATEL; supplier enhancement.
File-URL: http://www.inderscience.com/link.php?id=137573
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Template-Type: ReDIF-Article 1.0
Author-Name: Nurul Aini Muhamed
Author-X-Name-First: Nurul Aini
Author-X-Name-Last: Muhamed
Author-Name: Muhammad Iqmal Hisham Kamaruddin
Author-X-Name-First: Muhammad Iqmal Hisham
Author-X-Name-Last: Kamaruddin
Author-Name: Nathasa Mazna Ramli
Author-X-Name-First: Nathasa Mazna
Author-X-Name-Last: Ramli
Title: New enhancement of <i>Shariah</i> governance in Islamic finance and <i>Halal</i> sectors in Malaysia: bridging a gap towards integration
Abstract:
This study examines the similarities and differences between the &lt;i&gt;Shariah Governance Policy Document&lt;/i&gt; (SGPD 2019) and &lt;i&gt;Malaysia Halal Management System&lt;/i&gt; (MHMS 2020) on Shariah governance structure and functions and requirements for &lt;i&gt;Shariah&lt;/i&gt;/&lt;i&gt;Halal&lt;/i&gt; committee. This study finds that SGPD 2019 is more comprehensive compared to MHMS 2020. Although both SGPD 2019 and MHMS 2020 emphasise &lt;i&gt;Shariah&lt;/i&gt; governance in their policy documents and guidelines, however SGPD 2019 has specific indication &lt;i&gt;Shariah&lt;/i&gt; governance compared to MHMS 2020. In addition, SGPD 2019 also has an extensive requirement for the &lt;i&gt;Shariah&lt;/i&gt; committee as compared to the internal &lt;i&gt;Halal&lt;/i&gt; committee by MHMS 2020. This study provides a comparison of &lt;i&gt;Shariah&lt;/i&gt; governance that would be beneficial to authorities in the Islamic finance and &lt;i&gt;Halal&lt;/i&gt; sectors to strengthen the industry. This study is exclusively calibrating the integration of &lt;i&gt;Shariah&lt;/i&gt; governance guidelines from different authorities to be benefited in both Islamic finance and &lt;i&gt;Halal&lt;/i&gt; sectors practices.
Journal: Int. J. of Business Excellence
Pages: 1-20
Issue: 1
Volume: 33
Year: 2024
Keywords: <i>Shariah</i> governance; Islamic finance; <i>Halal</i>; Malaysia.
File-URL: http://www.inderscience.com/link.php?id=139110
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Template-Type: ReDIF-Article 1.0
Author-Name: Najul Laskar
Author-X-Name-First: Najul
Author-X-Name-Last: Laskar
Author-Name: Pranesh Debnath
Author-X-Name-First: Pranesh
Author-X-Name-Last: Debnath
Title: Tourism prospects and economic affluence of North-East India: a comparative study
Abstract:
This paper attempts to explore the association between economic prosperity and tourism development in the north east (NE) states during the financial year from 2011-2012 to 2017-2018. Considering the secondary data, the study observed that there are massive inequalities and volatility in economic growth among the NE states under consideration as compared to the national average measured through the gross domestic product. Analysis of tourists' influx statistics disclosed that tourists' arrival in Assam is highest, and it shares more than 66% of total tourists in the NE region during the study period whereas, the lowest in Nagaland, contributing less than 1%. Nevertheless, the compound annual growth rate of tourist arrival in the region, Arunachal Pradesh, shows the highest with 24.84%, which is above the average growth of the country and Mizoram (2.98% only) registered the lowest.
Journal: Int. J. of Business Excellence
Pages: 76-94
Issue: 1
Volume: 33
Year: 2024
Keywords: tourism; tourist arrival; gross state domestic product; economic development; north-east region; employment.
File-URL: http://www.inderscience.com/link.php?id=139111
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:1:p:76-94

Template-Type: ReDIF-Article 1.0
Author-Name: G. Devi Manikeswari
Author-X-Name-First: G. Devi
Author-X-Name-Last: Manikeswari
Author-Name: R. Satya Pavan Kumar
Author-X-Name-First: R. Satya Pavan
Author-X-Name-Last: Kumar
Author-Name: Suresh Sirisetti
Author-X-Name-First: Suresh
Author-X-Name-Last: Sirisetti
Title: Psychometric testing &#45; the game changer: a 360-degree view of psychometric testing and its applicability in HR functions
Abstract:
The introduction and application of psychometric testing in HRM has proved to bestow benefits across so many different aspects that fall into the role of human resource (HR). Though popular for being used for employee selection, psychometric testing has been used for many other purposes as well. This paper aims at highlighting the different functions of HR across which psychometric testing could be put to use, and also provides an insight into the types and tools of psychometric testing. Descriptive research has been carried out to address the objectives of the current research paper. The research indicates that psychometric testing is a phenomenon that has immense potential when used within the framework of the set standards and guidelines by trained/certified professionals. Using psychometric tests in conjunction with traditional HR practices leads to improved organisational effectiveness through minimising problems such as bad-hires, labour turnover, low levels of employee engagement, etc.
Journal: Int. J. of Business Excellence
Pages: 48-75
Issue: 1
Volume: 33
Year: 2024
Keywords: psychometric testing; evolution of psychometric testing; emergence of psychometric testing in HRM; applications of psychometric testing; types and tools of psychometric tests; psychometric testing in HR; pre-requisites of psychometric testing.
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:1:p:48-75

Template-Type: ReDIF-Article 1.0
Author-Name: Haritha Etakula
Author-X-Name-First: Haritha
Author-X-Name-Last: Etakula
Author-Name: M.P. Ganesh
Author-X-Name-First: M.P.
Author-X-Name-Last: Ganesh
Title: Executive coaching research: possibilities and vulnerabilities
Abstract:
In the mutating corporate world, it is imperative for organisations to constantly review and re-invent their strategies of service and production policies. Senior executives play a crucial role in the growth of such organisations. It is crucial that these executives are informed, inclusive, and innovative in their thought processes. It has therefore become critical for organisations to spend considerable resources in grooming effective leaders in thought-skills and mentorship methods. Learning and development departments are increasingly using holistic development initiatives, such as coaching and mentoring. Executive coaching, as a developmental tool, has seen an increased interest and usage amongst corporates across industries, drawing the attention of academicians as well. Topical literature suggests that there is a burgeoning interest in the practice of coaching based on research. In this context, this paper deliberates on the possibilities and probable issues that a researcher may face at different stages of research on executive coaching.
Journal: Int. J. of Business Excellence
Pages: 122-141
Issue: 1
Volume: 33
Year: 2024
Keywords: executive coaching; coaching approaches; leadership development; human resources; organisation development; research methodology.
File-URL: http://www.inderscience.com/link.php?id=139113
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:1:p:122-141

Template-Type: ReDIF-Article 1.0
Author-Name: Deepika Bandil
Author-X-Name-First: Deepika
Author-X-Name-Last: Bandil
Author-Name: Vivek Agrawal
Author-X-Name-First: Vivek
Author-X-Name-Last: Agrawal
Title: Assessing the factors of social media advertising: integrated ISM-MICMAC approach
Abstract:
Advertisers are utilising social media platforms for marketing and advertising related activities, which address a wide range of audience including kids. The purpose of this paper is threefold: to identify the factors of social media advertising (SMA) that affect kids, to develop a model using the identified factors, and to classify the factors under four clusters as per their dependence and driving power. Eleven factors have been shortlisted with the expert opinion. These factors are arranged in a systematic model or digraph by implementing interpretative structural modelling (ISM) methodology. Further, with the help of MICMAC analysis, these factors are grouped under four clusters. This study provides a comprehensible relationship model among the identified factors, which can help managers to decide on their advertising scheme. Research on the effects of SMA on kids in Indian context is still untapped and need to be explored. Therefore, this paper can be a good start to initiate research in this arena for future research scholars.
Journal: Int. J. of Business Excellence
Pages: 21-47
Issue: 1
Volume: 33
Year: 2024
Keywords: social media; advertising; kids; purchase intentions; ISM.
File-URL: http://www.inderscience.com/link.php?id=139114
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Template-Type: ReDIF-Article 1.0
Author-Name: Wafaa' M. Eid
Author-X-Name-First: Wafaa' M.
Author-X-Name-Last: Eid
Author-Name: Rateb J. Sweis
Author-X-Name-First: Rateb J.
Author-X-Name-Last: Sweis
Author-Name: Lilana Sukkari
Author-X-Name-First: Lilana
Author-X-Name-Last: Sukkari
Title: Earned value management application in the Jordanian construction companies
Abstract:
This research aims to explore the effect of utilising the software-enabled earned value management (EVM) technique on the perceived performance of projects executed by the construction contracting companies in Jordan. A total of 62 questionnaires were collected and analysed using exploratory factor analysis, multiple, simple linear regression and analysis of variance (ANOVA). The results demonstrate a significant positive effect of the utilisation of software-enabled EVM on the performance. Also, a positive significant effect of the supposed drivers was detected on the utilisation of system engineers (SE)/EVM, with the highest effect related to the internal system integration. The study concluded that, if the construction contracting companies in Jordan want to enhance their perceived performance, they may have to consider the utilisation of such SE/EVM and other related information systems.
Journal: Int. J. of Business Excellence
Pages: 95-121
Issue: 1
Volume: 33
Year: 2024
Keywords: earned value management; EVM; software utilisation; project management; construction contracting companies; Jordan.
File-URL: http://www.inderscience.com/link.php?id=139115
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:1:p:95-121

Template-Type: ReDIF-Article 1.0
Author-Name: Li-Kai Liao
Author-X-Name-First: Li-Kai
Author-X-Name-Last: Liao
Author-Name: Victoria S.P. Wang
Author-X-Name-First: Victoria S.P.
Author-X-Name-Last: Wang
Title: The effects of information environment on internal and external financing choices
Abstract:
This study examines the effects of the overall information environment on the choices of internal/external funding choices and on the decisions of debt/equity financing (Myers and Majluf, 1984). The empirical findings, whether the combination of all financial deficits or its four components, support the pecking order theory in the perspective of overall information environment. However, the pecking order behaviour does not hold if firms are under financial distress. After classifying sample into good/bad information environment, the results are consistent with the full sample. No evidence supports the pecking order theory when considering the persistence of financing policy.
Journal: Int. J. of Business Excellence
Pages: 142-167
Issue: 1
Volume: 33
Year: 2024
Keywords: internal financing; external financing; information environment; financial deficits; pecking order theory.
File-URL: http://www.inderscience.com/link.php?id=139116
File-Format: text/html
File-Restriction: Open Access
Handle: RePEc:ids:ijbexc:v:33:y:2024:i:1:p:142-167

Template-Type: ReDIF-Article 1.0
Author-Name: Moayyad Al-Fawaeer
Author-X-Name-First: Moayyad
Author-X-Name-Last: Al-Fawaeer
Title: The effect of green operations on open innovation strategy: the moderating role of organisational commitment
Abstract:
This paper analyses how managers involved in green operations (GO) view GO's effects on open innovation strategy (OIS, inbound and outbound). The moderating role of organisational commitment between GO and OIS is also investigated. The study participants were managers involved in the implementation or supervision of green operational processes in Jordanian public shareholding industrial companies. Results indicate the relationship between GO and OIS is statistically significant. By contrast, the impact of organisational commitment is greater than the impact of GO on open innovation strategy. A better understanding of the methodological nature of GO and OI is based on adopting more comprehensive dimensions to be used in analytical models, and examining the obstacles to OI in developing countries is the primary challenge for future research.
Journal: Int. J. of Business Excellence
Pages: 357-376
Issue: 3
Volume: 34
Year: 2024
Keywords: green operations; GO; open innovation; OI; organisational commitment.
File-URL: http://www.inderscience.com/link.php?id=143213
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Handle: RePEc:ids:ijbexc:v:34:y:2024:i:3:p:357-376

Template-Type: ReDIF-Article 1.0
Author-Name: Rakesh Naru
Author-X-Name-First: Rakesh
Author-X-Name-Last: Naru
Author-Name: Arvind Kumar Jain
Author-X-Name-First: Arvind Kumar
Author-X-Name-Last: Jain
Author-Name: Sushil K. Rai
Author-X-Name-First: Sushil K.
Author-X-Name-Last: Rai
Title: An empirical evidence of factors affecting customer retention after sales in the luxury car industry: case of India
Abstract:
After sales service is as important as sales operations in the car industry and enables a strong platform of customer retention. To avail the after sales services, the customer relationship management (CRM) mostly uses customer-calling system for getting the cars, which are due for periodic maintenance service (PMS) in the workshop. The present study addresses this issue by examining the factors that influence the appointment system and affect the customer retention for aftersales luxury car industry in India. The data was collected through a structured questionnaire and distributed among the employees who are directly responsible for the appointment system. Factor analysis has been applied to extract the factors that affect customer retention. The study found that awareness about online-booking system and cost of the services are crucial factor for increasing the appointment or vehicle inflow to a workshop. Further, the study revealed the movement from generic marketing to customer-focused program and development of close loop online booking system.
Journal: Int. J. of Business Excellence
Pages: 254-276
Issue: 2
Volume: 33
Year: 2024
Keywords: customer retention; after sales; luxury car industry; factor analysis; India.
File-URL: http://www.inderscience.com/link.php?id=139913
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:2:p:254-276

Template-Type: ReDIF-Article 1.0
Author-Name: Richa Manocha
Author-X-Name-First: Richa
Author-X-Name-Last: Manocha
Author-Name: Taranjeet Duggal
Author-X-Name-First: Taranjeet
Author-X-Name-Last: Duggal
Title: Fostering organisation citizenship behaviour through personality: the moderating role of demographics
Abstract:
The research has been undertaken with an aim of finding out the moderating effect, if any, of gender, age and designation on personality and organisation citizenship behaviour. A descriptive study was undertaken on 504 employees of the IT sector. The variables have been measured with the help of self-administered questionnaire. Data was analysed through structural equation modelling technique. Categorical moderation (group moderation) method is applied to analyse the moderation effect. The parameters of measurement were male and females, young and old and senior level and junior level employees. The outcome of research demonstrated that gender, age, and designation moderate the relation of personality and organisation citizenship behaviour.
Journal: Int. J. of Business Excellence
Pages: 277-293
Issue: 2
Volume: 33
Year: 2024
Keywords: age; demographics; designation; gender; organisation citizenship; personality; stereotype.
File-URL: http://www.inderscience.com/link.php?id=139914
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:2:p:277-293

Template-Type: ReDIF-Article 1.0
Author-Name: Anas Abudaqa
Author-X-Name-First: Anas
Author-X-Name-Last: Abudaqa
Author-Name: Rashed Alzahmi
Author-X-Name-First: Rashed
Author-X-Name-Last: Alzahmi
Author-Name: Mohd Faiz Hilmi
Author-X-Name-First: Mohd Faiz
Author-X-Name-Last: Hilmi
Author-Name: Gouher Ahmed
Author-X-Name-First: Gouher
Author-X-Name-Last: Ahmed
Title: How organisational leadership and strategic management helps in business excellence: moderating role of employees' motivation in UAE
Abstract:
These days businesses are more concerned about the small elements that lead to organisational excellence rather than increasing the volume of their business. The study employs SEM using smart-PLS software to investigate the moderating effect of employee motivation on the impact of organisational leadership and strategic management on organisational excellence. The findings through 300 samples show a positive relationship between organisational leadership and organisational excellence and strategic management and organisational excellence. The affiliation between employee motivation and organisational excellence is also found to be positive. The employee motivation positively moderates the affiliation between organisational leadership and organisational excellence and strategic management and organisational excellence. The firms should focus more on finding the sources of profitability to firm itself and from profit making to value driven products, the study also provides managerial insights for guiding about importance of their own decisions as well as the contribution of the employees.
Journal: Int. J. of Business Excellence
Pages: 191-209
Issue: 2
Volume: 33
Year: 2024
Keywords: organisational leadership; strategic management; employees' motivation; business excellence; UAE.
File-URL: http://www.inderscience.com/link.php?id=139915
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:2:p:191-209

Template-Type: ReDIF-Article 1.0
Author-Name: Raed Khamis Alharbi
Author-X-Name-First: Raed Khamis
Author-X-Name-Last: Alharbi
Title: The effect of relationship quality and leader's fairness on organisational citizenship behaviour: the role of mediation, psychological empowerment, and confidence in the leader
Abstract:
Because of the intense competition, organisations are thinking of introducing a new appropriate mechanism to respond to the environmental changes by creating organisational citizenship behaviour. This kind of action requires justice and relationship quality in the relationship of the organisation's leader that makes the employees trust and psychological empowerment. This study investigates the impact of the two independent variables of justice of the leader and his relationship quality on the dependent variable of the organisational citizenship behaviour through the two mediatory variables of trust in the leader and psychological empowerment. The sample of the study consists of employees of governmental hospitals. To form the study's conceptual framework, five variables are processed: justice of the leader, the relationship quality, trust in the leader, the psychological empowerment, and the organisational citizenship behaviour. The problem of the study is derived from the results of interviews and pilot study. The analysis depends on the experimental design and the data collected from 360 employees selected randomly from the hospitals under investigation.
Journal: Int. J. of Business Excellence
Pages: 294-310
Issue: 2
Volume: 33
Year: 2024
Keywords: relationship quality; citizenship behaviour; psychological empowerment; leader's fairness.
File-URL: http://www.inderscience.com/link.php?id=139916
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:2:p:294-310

Template-Type: ReDIF-Article 1.0
Author-Name: Hashem Alshurafat
Author-X-Name-First: Hashem
Author-X-Name-Last: Alshurafat
Author-Name: Mohannad Obeid Al Shbail
Author-X-Name-First: Mohannad Obeid Al
Author-X-Name-Last: Shbail
Author-Name: Mohammad Almuiet
Author-X-Name-First: Mohammad
Author-X-Name-Last: Almuiet
Title: Factors affecting the intention to adopt IT forensic accounting tools to detect financial cybercrimes
Abstract:
As financial cybercrime incidents have been increasing, the need for effective tools to detect such incidents has also been increasing. IT forensic accounting tools have been recognised as effective tools to detect financial cybercrimes. However, the factors that affect the intention to adopt these tools remain empirically unexplored. This research incorporates the theoretical foundations of the technology acceptance model (TAM) and diffusion of innovations (DOI) to explore the intention to adopt IT forensic accounting tools to detect financial cybercrimes. The model was tested using data collected from 113 certified public accountants affiliated with both the Big 4 and non-Big 4 (non-affiliated) Jordanian audit firms. Results show perceived usefulness, perceived ease of use, and trialability affect one's attitude toward using IT forensic accounting tools, which will ultimately shape the intention of adopting IT forensic accounting tools. Findings expand our understanding of adopting IT forensic accounting tools toward detecting financial cybercrimes.
Journal: Int. J. of Business Excellence
Pages: 169-190
Issue: 2
Volume: 33
Year: 2024
Keywords: technology acceptance model; TAM; diffusion of innovations; DOI; structural equation modelling; SEM; IT forensic accounting tools.
File-URL: http://www.inderscience.com/link.php?id=139917
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:2:p:169-190

Template-Type: ReDIF-Article 1.0
Author-Name: Parvi Bharti
Author-X-Name-First: Parvi
Author-X-Name-Last: Bharti
Author-Name: H.S. Grewal
Author-X-Name-First: H.S.
Author-X-Name-Last: Grewal
Author-Name: Chirag Singhal
Author-X-Name-First: Chirag
Author-X-Name-Last: Singhal
Author-Name: Himanshu Kargeti
Author-X-Name-First: Himanshu
Author-X-Name-Last: Kargeti
Title: Analysing the shopping behaviour in the fashion segment through the showrooming technique
Abstract:
Showrooming is a phenomenon that has affected the retail markets to a great extent. Consumer walk-ins have decreased a lot because of the increase in online shopping, but more so than ever the purchase process has also been affected because of the showrooming trend. In this study an attempt has been made to understand the variables of showrooming behaviour in the fashion segment. This product segment requires the consumers to feel satisfied with the quality, thus making them shop through the integrated mode of showrooming rather than directly buying the product online.
Journal: Int. J. of Business Excellence
Pages: 238-253
Issue: 2
Volume: 33
Year: 2024
Keywords: in-store; online; shopping; showrooming; behaviour; economic rationality; utility; quality.
File-URL: http://www.inderscience.com/link.php?id=139918
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:2:p:238-253

Template-Type: ReDIF-Article 1.0
Author-Name: Zubair Hassan
Author-X-Name-First: Zubair
Author-X-Name-Last: Hassan
Title: Effect of learning organisation on organisational performance mediated by innovation
Abstract:
This research examined the impact of the learning organisation on organisation performance through innovation among the multinationals residing in Malaysia. Learning organisation is measured using the seven dimensions of learning organisation culture developed Watkins and Marsick (1993). The dependent variables are innovation and organisational performance. Data was collected using from a sample of 155 respondents using systematic random probability sampling. The finding showed that only system connectivity has significantly positive impact on organisational performance. Also, this study found that an embedded system has a significant but negative impact on organisational performance. This study found that none of the learning organisation dimensions have any significant effect on innovation. However, innovation has a positive and significant effect on organisational performance. Also, this study did not find any mediating effect of innovation on relationship between learning organisation and organisational performance. The implication, limitation and future research direction were discussed.
Journal: Int. J. of Business Excellence
Pages: 210-237
Issue: 2
Volume: 33
Year: 2024
Keywords: learning organisation; innovation; organisational performance; multinationals; Malaysia.
File-URL: http://www.inderscience.com/link.php?id=139919
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Handle: RePEc:ids:ijbexc:v:33:y:2024:i:2:p:210-237

Template-Type: ReDIF-Article 1.0
Author-Name: Muhammad Shahid Iqbal
Author-X-Name-First: Muhammad Shahid
Author-X-Name-Last: Iqbal
Author-Name: Mohd Faizal Mohd Isa
Author-X-Name-First: Mohd Faizal Mohd
Author-X-Name-Last: Isa
Author-Name: Fadzli Shah Abd Aziz
Author-X-Name-First: Fadzli Shah Abd
Author-X-Name-Last: Aziz
Title: Three decades publication trends on high-performance work system: a bibliometric review
Abstract:
The discussion on the high-performance work system (HPWS) emerged since early 1989. Since then, scholars have frequently used the term 'high-performance work system' further to analyse the evolution of this concept in this area. The purpose of this article is to trace current state of scientific work and important developments in HPWS by bibliometric review of the articles on high-performance work system published in the Scopus database from 1989 until 2020. A total of 592 documents were collected based on the search results. Most high-performance research work was carried out in the fields of business management, and social sciences. And the areas such as materials science biochemistry, genetics and molecular biology chemical engineering pharmacology, toxicology and pharmaceutics chemistry health professions were neglected. This study describes the evolution of the HPWS scientific literature and recognises areas of present research priorities and future research directions and dimensions related to HPWS.
Journal: Int. J. of Business Excellence
Pages: 183-201
Issue: 2
Volume: 32
Year: 2024
Keywords: HPWS; bibliometric analysis; organisational performance; human resource management.
File-URL: http://www.inderscience.com/link.php?id=136876
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:2:p:183-201

Template-Type: ReDIF-Article 1.0
Author-Name: Ankesh Mittal
Author-X-Name-First: Ankesh
Author-X-Name-Last: Mittal
Author-Name: Pardeep Gupta
Author-X-Name-First: Pardeep
Author-X-Name-Last: Gupta
Title: The effect of TQM practices on organisational performance: a case study of Deming awarded Indian industry
Abstract:
This paper aims to study how TQM practices as a business improvement methodology helped a heavy commercial vehicles manufacturing industry, namely ABC Ltd., to realise sustainability in manufacturing. To overcome some business challenges such as low productivity, financial issues, and low market presence, the industry's top management decided to implement TQM as a business excellence model and initiated its implementation in 2012. A conceptual case study research methodology has been utilised in this paper. Several improvement practices under TQM, such as management systems, vehicles, and improvement techniques, were performed systematically and strategically. As a result, new product delivery time came down from 21 days to 4.9 days, enhanced localisation in enrolling suppliers from 47% to 95%, defectives/vehicle rate decreased from 2.4 to 0.2, and total employee participation enhanced from 70% to 85%. Also, the industry attained both manufacturing and business excellence and got the Deming Prize in 2017.
Journal: Int. J. of Business Excellence
Pages: 148-161
Issue: 2
Volume: 32
Year: 2024
Keywords: total quality management; TQM; Deming award; business strategy; operational excellence; continuous development; business excellence model.
File-URL: http://www.inderscience.com/link.php?id=136878
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:2:p:148-161

Template-Type: ReDIF-Article 1.0
Author-Name: Meriam Amamou
Author-X-Name-First: Meriam
Author-X-Name-Last: Amamou
Author-Name: Mohammad Ali Yousef Yamin
Author-X-Name-First: Mohammad Ali Yousef
Author-X-Name-Last: Yamin
Title: Examining the role of paternalistic leadership and employee voice towards employee creativity with moderating role of openness to experience
Abstract:
The purpose of this study is to ascertain factors which influence employee creativity and innovative work behaviour with the help of paternalistic leadership style, trust in leadership, employee motivation to learn and employee voice. Aside of direct relationship, openness to experience is studied as moderating variable between employee creativity and innovative work behaviour. Data were analysed with structural equation modelling (SEM). Findings of this research revealed that moral leadership, benevolent leadership, authoritarian leadership, motivation to learn, trust in leadership and employee voice explained 53.6% variance in employee creativity. Therefore, the innovative work behaviour was measured with employee creativity and openness to experience and showed 54.5% variance in innovative work behaviour. The effect size analysis &lt;i&gt;f&lt;/i&gt;&lt;SUP align="right"&gt;&lt;SMALL&gt;2&lt;/SMALL&gt;&lt;/SUP&gt; indicates that moral leadership has substantial effect size to predict employee creativity. This study concludes that employee creativity, moral leadership, openness to experience, benevolent leadership and motivation to learn are essential factors for managerial consideration.
Journal: Int. J. of Business Excellence
Pages: 125-147
Issue: 2
Volume: 32
Year: 2024
Keywords: paternalistic leadership style; motivation to learn; employee voice; openness to experience; OTE; moderation; structural equation modelling; SEM.
File-URL: http://www.inderscience.com/link.php?id=136879
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:2:p:125-147

Template-Type: ReDIF-Article 1.0
Author-Name: Qadri Aljabri
Author-X-Name-First: Qadri
Author-X-Name-Last: Aljabri
Title: Corporate governance and its effect on corporate performance using a dynamic panel model: evidence from Saudi Arabia
Abstract:
Capital market authority (CMA) in Saudi Arabia introduced principles of corporate governance in 2006, which were adopted by listed firms after facing a global financial crisis (Dubai Crisis) 2007/2008. CMA has the responsibility to regulate the Saudi stock market to increase investor confidence and protect the rights of shareholders. This study examines the association between governance mechanism and corporate performance using an upgraded dynamic panel model. Tradition estimation techniques such as static models are biased because of endogeneity issues. This study used various proxies of governance-mechanism and examines its relationship with corporate performance. The non-financial listed firm considers as the sample of the study for five years. The result shows the significant impact of corporate governance on corporate performance in the firms. The findings reveal that corporate governance principles help the firms to improve financial performance, and dynamic models are appropriate to examine the association between corporate-governance and corporate-performance.
Journal: Int. J. of Business Excellence
Pages: 162-182
Issue: 2
Volume: 32
Year: 2024
Keywords: corporate governance; firm performance; agency theory; dynamic panel model; system GMM.
File-URL: http://www.inderscience.com/link.php?id=136880
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:2:p:162-182

Template-Type: ReDIF-Article 1.0
Author-Name: Renato Lopes &#100;a Costa
Author-X-Name-First: Renato Lopes &#100;a
Author-X-Name-Last: Costa
Author-Name: Rita Geraldes
Author-X-Name-First: Rita
Author-X-Name-Last: Geraldes
Author-Name: Leandro Pereira
Author-X-Name-First: Leandro
Author-X-Name-Last: Pereira
Author-Name: Álvaro Dias
Author-X-Name-First: Álvaro
Author-X-Name-Last: Dias
Author-Name: Rui Gonçalves
Author-X-Name-First: Rui
Author-X-Name-Last: Gonçalves
Author-Name: João Geraldes
Author-X-Name-First: João
Author-X-Name-Last: Geraldes
Title: Creating sustainable competitive advantages through dynamic capabilities
Abstract:
Despite of the model's capability, the resource-based view theory has received diverse criticism during the last years, which we believe that some of these criticisms deserve to be analysed. The present article intends to illustrate a new theoretical basis for the analysis of the resources and capabilities in order to explain the advantages of applying a conceptual model that articulates the VRIO framework, initially developed by Barney (1991) with a new conceptual model that allow companies to perceive the dynamism of the company's competitive advantage through the inclusion of the values, dynamic capabilities and governance concepts from the VDS acronym.
Journal: Int. J. of Business Excellence
Pages: 214-235
Issue: 2
Volume: 32
Year: 2024
Keywords: dynamic capabilities; resource-based view; RBV; competitive advantage; strategic management; VRIO framework; value creation.
File-URL: http://www.inderscience.com/link.php?id=136883
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:2:p:214-235

Template-Type: ReDIF-Article 1.0
Author-Name: Md. Mostafijur Rahman
Author-X-Name-First: Md. Mostafijur
Author-X-Name-Last: Rahman
Title: Assessing the relationship between organisational culture and employees' performance: a study on private banking sector in Bangladesh
Abstract:
The purpose of this study is to examine the association between organisational culture (OC) and employees' performance (EP). By using Yamane (1967) formula the study has gotten 91 sample sizes and used a semi-structured questionnaire containing pre-coded and open-ended questions. All questions were rated with the Likert five-point scale. Chi-square test has been used to examine the relationship. The result shows that OC is significantly associated with EP. The finding demonstrates that when employees have, good relationship with colleagues, equity in reward, proper performance appraisal, teamwork environment and satisfaction with leadership style they are satisfied and motivated with leave rules, job security, salary, working schedule, job pressure, job autonomy and working hour. This relationship ensures higher performance. On the contrary, employees are dissatisfied and demotivated with the mentioned circumstances when they cannot participate in decision-making. The paper recommends that organisations should consider OC factors to enhance EP.
Journal: Int. J. of Business Excellence
Pages: 247-271
Issue: 2
Volume: 32
Year: 2024
Keywords: organisational culture; employees' performance; private bank; Bangladesh; business excellence; Likert five-point scale; Chi-square.
File-URL: http://www.inderscience.com/link.php?id=136885
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:2:p:247-271

Template-Type: ReDIF-Article 1.0
Author-Name: Afërdita Berisha-Shaqiri
Author-X-Name-First: Afërdita
Author-X-Name-Last: Berisha-Shaqiri
Author-Name: Emin Neziraj
Author-X-Name-First: Emin
Author-X-Name-Last: Neziraj
Title: The relationship between information technology, project planning, decision-making and competitive advantage
Abstract:
Good projects need good plans. To plan successfully we first need to understand the role and importance of defining and analysing the problems of a project. Good plans need to define clearly the purpose and then the objectives system of a project. IT technology clearly supports the planning, implementation, monitoring and evaluation process of projects. Nowadays, developing a business cannot be imagined without the application of IT tools and methods; it helps to build a strong foundation for successful management. Project management is the discipline of planning, organising, and managing resources in order to meet specific project objectives and achieve its goals. The main challenge of project management is to achieve all project goals and objectives while staying within the constraints and frameworks previously established, wherein performance, timing, and budget are keys. The purpose of this paper is to present the role and importance of using information technology in project planning to create competitive advantage by carefully planning the budget.
Journal: Int. J. of Business Excellence
Pages: 236-246
Issue: 2
Volume: 32
Year: 2024
Keywords: project; managing; decision-making; competitive; business.
File-URL: http://www.inderscience.com/link.php?id=136888
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:2:p:236-246

Template-Type: ReDIF-Article 1.0
Author-Name: Harsimran Singh Sodhi
Author-X-Name-First: Harsimran Singh
Author-X-Name-Last: Sodhi
Title: Analytical study for evaluating the barriers of Industry 4.0 implementation
Abstract:
The main purpose of this study is to identify the various barriers in the implementation of Industry 40 in the manufacturing organisations. In this study, SME's of manufacturing sector have been extensively surveyed, to assess the relative impact of barriers in the implementation of Industry 4.0 in a manufacturing organisation. Further analytical hierarchy process have been used identify the most significant barrier. Major barriers in the implementation of an Industry 4.0 in a manufacturing organisation have been identified and their weightage have been calculated through AHP model. This study will assist the floor managers in manufacturing organisations to identify the major barriers and to plan accordingly for the adequate implementation of Industry 4.0 in their organisations.
Journal: Int. J. of Business Excellence
Pages: 202-213
Issue: 2
Volume: 32
Year: 2024
Keywords: Industry 4.0; barriers; analytical hierarchy process; AHP.
File-URL: http://www.inderscience.com/link.php?id=136889
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:2:p:202-213

Template-Type: ReDIF-Article 1.0
Author-Name: Sharfuddin Ahmed Khan
Author-X-Name-First: Sharfuddin Ahmed
Author-X-Name-Last: Khan
Author-Name: Abdullah Gamal Hasan Ba Jaboa
Author-X-Name-First: Abdullah Gamal Hasan Ba
Author-X-Name-Last: Jaboa
Author-Name: Palvisha Ishtiaq
Author-X-Name-First: Palvisha
Author-X-Name-Last: Ishtiaq
Title: DMAIC methodology for productivity improvement of preventive maintenance in an oil and gas company
Abstract:
Maintenance is an integral part of any organisation success and improves customer satisfaction and increase profitability. The purpose of this study is to propose a systematic approach for implementing define-measure-analyse-improve-control (DMAIC) methodology in an oil and gas company's maintenance department using case based research. A well-known DMAIC techniques is implemented using tools such as value stream mapping (VSM) and 5 Why's. Result shows the improvement of considered case company's maintenance department performance in 20% reduction in PEC coordinator process, 50% reduction in inspection, cleaning process and assembly, and 25% reduction in pressure test. This study is unique in a sense that it is implemented in an oil and gas company to improve productivity of preventive maintenance operations and provide managerial insight to decision makers and practitioners.
Journal: Int. J. of Business Excellence
Pages: 1-24
Issue: 1
Volume: 32
Year: 2024
Keywords: productivity improvement; preventive maintenance; define-measure-analyse-improve-control; DMAIC; value stream mapping; VSM; 5 Why's; case study; oil and gas sector.
File-URL: http://www.inderscience.com/link.php?id=135922
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:1:p:1-24

Template-Type: ReDIF-Article 1.0
Author-Name: Ramakrishna Yanamandra
Author-X-Name-First: Ramakrishna
Author-X-Name-Last: Yanamandra
Title: Developing an integrated framework of application of wearable devices in education
Abstract:
The purpose of this paper is to explore the existing knowledge about wearable devices in general and in education sector in particular by highlighting their applications, benefits, motivating factors, barriers for user-adoption process and to develop an integrated framework of application of these devices to achieve positive outcomes in an educational institution. The study develops an integrated framework of wearable devices in education sector through a systematic literature review. This framework will act as a tool for encouraging the adoption and usage of wearable devices in education for enhanced teaching-learning process, reduction of costs and increasing the stakeholder satisfaction. It is found that the management of educational institutions should create awareness, conduct training programs, and develop professional and standard policy, to encourage teachers and students to adopt the wearable devices in their academic activities, teaching-learning, student engagement, interaction, assessment, evaluation and for providing transparent feedback.
Journal: Int. J. of Business Excellence
Pages: 85-104
Issue: 1
Volume: 32
Year: 2024
Keywords: wearable technology; wearable devices; benefits of wearable devices; wearables; application of wearable technology in education; educational technology; technology-based teaching; COVID-19.
File-URL: http://www.inderscience.com/link.php?id=135923
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:1:p:85-104

Template-Type: ReDIF-Article 1.0
Author-Name: Haya Abdul Aziz Al-Saad Al-Kuwari
Author-X-Name-First: Haya Abdul Aziz Al-Saad
Author-X-Name-Last: Al-Kuwari
Title: The role of social media marketing in revenue enhancement: a case of FIFA World Cup, 2022 in Qatar
Abstract:
This research aims to highlight the use of social media for enhancing the marketing effectiveness and revenues for the FIFA World Cup, 2022. This research and deep-dive analysis allowed developing two frameworks of recommendations and a list of key findings. The first is to develop a structured objective-based marketing strategy that employs traditional and social media channels in marketing for the 2022 FIFA World Cup. This includes adopting various marketing approaches, per attendees segments, through multiple media channels to obtain the advantages of both and minimise the disadvantages of each. The second is to apply an integrated set of recommendations to maximise the economic return for FIFA 2022, aiming to increase income for generating positive net revenue. The research could provide viable information and practical approaches for: 1) Social media marketers for Qatar, focusing on sports tourism; 2) The 2022 event committee in enhancing marketing and increasing the net economic benefits; 3) The middle-eastern marketers for major events illustrating the difference between traditional and social media marketing recommending the integration of both.
Journal: Int. J. of Business Excellence
Pages: 50-65
Issue: 1
Volume: 32
Year: 2024
Keywords: FIFA 2020; social media; traditional media; revenue; sports.
File-URL: http://www.inderscience.com/link.php?id=135924
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:1:p:50-65

Template-Type: ReDIF-Article 1.0
Author-Name: Pawan Kumar Chand
Author-X-Name-First: Pawan Kumar
Author-X-Name-Last: Chand
Author-Name: Urvashi Tandon
Author-X-Name-First: Urvashi
Author-X-Name-Last: Tandon
Author-Name: Deepika Jhamb
Author-X-Name-First: Deepika
Author-X-Name-Last: Jhamb
Author-Name: Amit Mittal
Author-X-Name-First: Amit
Author-X-Name-Last: Mittal
Title: The mediating role of customers' emotional attachment in enhancing service excellence and repurchase intentions of low-cost carrier airlines
Abstract:
The low-cost carriers represent the fastest growing segment of the global airlines' industry and are passing through the challenges of sustainability and customer retention. This study highlights and seeks a resolution of the contradiction of low-cost and service excellence. The present research has significantly established an interrelationship among service quality, emotional attachment, and repurchase intentions to understand the Indian air passengers' flying behaviour. The quantitative approach has been followed using a systematic sampling technique. 714 passengers using the low-cost carriers (LCC) were surveyed following questionnaire method. The mediation effect of emotional attachment between service quality and repurchase intentions of customers was tested using the structural equation modelling approach. The findings confirm the partial mediation effect of emotional attachment which will be beneficial for the airlines to comprehend their customers' behaviour towards service quality. These results can also be correlated to other service sectors such as tourism, healthcare, and hospitality.
Journal: Int. J. of Business Excellence
Pages: 66-84
Issue: 1
Volume: 32
Year: 2024
Keywords: airlines; low-cost carriers; service quality; emotional attachment; repurchase intentions.
File-URL: http://www.inderscience.com/link.php?id=135929
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:1:p:66-84

Template-Type: ReDIF-Article 1.0
Author-Name: Mohammad Hamdi Al Khasawneh
Author-X-Name-First: Mohammad Hamdi Al
Author-X-Name-Last: Khasawneh
Author-Name: Shafig Al-Haddad
Author-X-Name-First: Shafig
Author-X-Name-Last: Al-Haddad
Author-Name: Rahaf Mbaideen
Author-X-Name-First: Rahaf
Author-X-Name-Last: Mbaideen
Author-Name: Raghad Ghazi
Author-X-Name-First: Raghad
Author-X-Name-Last: Ghazi
Author-Name: Tala Irshaid
Author-X-Name-First: Tala
Author-X-Name-Last: Irshaid
Author-Name: Husam Alnaimi
Author-X-Name-First: Husam
Author-X-Name-Last: Alnaimi
Title: Investigating the impact of social media marketing on research online and purchase offline for fashion luxury brands
Abstract:
This research aims to examine different factors that affect research online and purchase offline (ROPO) to provide fashion luxury brands managers with knowledge of social media activities and their impact on consumers' purchase intention. A quantitative method was used by conducting an online survey using Google-Forms and distributing it to 384 participants through social media platforms to collect data, in order to answer the research questions and to test the hypotheses. Moving to data analysis, researchers used AMOS software to test the hypotheses and the reliability of the model. The findings of this study indicate that the functional value of the fashion luxury brands plays a dominant role in influencing consumers to search for the brand and visit their physical store (click-and-mortar). The effect is further enhanced when consumers are familiar with the brand, which reference to brand consciousness, followed by materialism and symbolic values related to the brand, which are the financial value, and social value. Afterwards, eWOM and SMMA both have the least influence.
Journal: Int. J. of Business Excellence
Pages: 25-49
Issue: 1
Volume: 32
Year: 2024
Keywords: social media marketing; eWOM; ROPO; fashion; luxury brands.
File-URL: http://www.inderscience.com/link.php?id=135933
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Handle: RePEc:ids:ijbexc:v:32:y:2024:i:1:p:25-49